Uncle Marv's IT Business Podcast (Real Talk for IT Pros & MSPs)

Curious how today’s top MSPs are saving hours on QBRs and strategic planning? Alex Markov of Strategy Overview shares the inside scoop on their AI-powered platform, IT Glue integration, and how real-world feedback drives innovation.Alex reveals the major updates since last year—including automated QBRs with Arya, expanded reporting for Office 365, and a robust IT planning module. We dig into the platform’s origins at Red Key Solutions, how MSPs can quickly adopt and customize the process, and why flexibility and user feedback are at the heart of every new feature. Why Listen:Discover how AI is automating QBR assessmentsLearn about seamless IT Glue integrationSee how white-labeled client portals boost engagementGet inspired by real MSP feedback shaping the platformFind out how Strategy Overview saves MSPs hours every monthAlex Markov is the founder of Strategy Overview and a partner at Red Key Solutions, a leading MSP in New York. With over 23 years in the industry, Alex is passionate about helping MSPs streamline operations and deliver strategic value.Website: https://strategyoverview.comLinkedIn: https://www.linkedin.com/in/alex-markov/=== SPONSORSLivestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerready=== MUSIC Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Are you tired of chasing cold leads and competing with dozens of MSPs for the same customer? In this episode, I chat with Skofi, the mastermind behind Find My IT Partner, who’s on a mission to reinvent how IT providers and SMBs connect. We talk about the power of curated matches, the importance of trust, and why his platform is more “cyber matchmaking” than traditional lead gen. If you’re ready to move beyond word-of-mouth and discover a smarter way to grow your MSP, you won’t want to miss this conversation!Why Listen:Learn how Find My IT Partner’s matchmaking engine worksUnderstand the difference between leads and qualified sales opportunitiesHear real-world stories of SMBs consolidating IT providersDiscover how compliance and trust drive MSP selectionGet the inside scoop on the PitchIT competition and vendor boot campFind out how the subscription and success fee model benefits MSPsExplore the future of vetted provider directoriesGuest: Johnathan “Skofi” SchofieldFounder of Find My IT Partner, Skofi is passionate about connecting SMBs with trusted, qualified IT providers. With years of experience in IT business development, he’s building a platform that combines deep industry knowledge with a unique matchmaking engine.Website: https://findmyitpartner.comLinkedIn: https://www.linkedin.com/in/johnathan-schofield/=== SPONSORSLivestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerready=== MUSIC Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Get ready for an insightful conversation with Bhadri Varadarajan of HitWit, a PitchIT finalist at IT Nation Connect 2025. We dive into the nuts and bolts of AI-powered knowledge sharing, from onboarding and interactive learning to customer engagement and support. Bhadri explains how HitWit’s platform helps MSPs deliver fast, knowledgeable responses and build an “AI muscle” that sets them apart in a competitive market. We cover the importance of managing data, the shift from traditional training to dynamic, multi-format learning, and the opportunities for MSPs to become AI transformation leaders for their clients. Don’t miss this chance to learn from one of the industry’s most forward-thinking innovators!Why Listen:Learn how AI can transform your knowledge base and trainingDiscover new revenue opportunities for MSPsHear real-world examples of AI in actionGet insights on customer engagement and supportFind out how to position your MSP for the futureGuest: Bhadri Varadarajan is the founder and CEO of HitWit, an AI-driven platform helping MSPs and enterprises streamline knowledge sharing, training, and customer engagement. With a background as CTO in private equity and a passion for education, Bhadri brings unique insights into leveraging AI for business growth.Website: https://www.hitwit.aiLinkedIn: https://www.linkedin.com/company/hitwit-aiCompanies, Products, and Books MentionedConnectWise: https://www.connectwise.comIT Nation Connect: https://itnation.connectwise.comPitchIT Program: https://itnation.connectwise.com/connect-global/Slack: https://slack.comMicrosoft Teams: https://www.microsoft.com/en-us/microsoft-teams/group-chat-softwareGoogle Cloud: https://cloud.google.comCommon Core Curriculum: https://www.corestandards.org=== SPONSORSLivestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerready=== MUSIC Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Are you tired of feeling lost when it comes to MSP sales? This episode brings you the game-changing insights of Jean Templin, co-founder of NAYAK, who’s on a mission to help IT pros sell better, smarter, and faster. Learn how AI-driven coaching and emotional intelligence can transform your sales process and give you the confidence to close more deals—no matter your technical background.What if you could walk into every sales call fully prepared, armed with actionable insights and a cheat sheet tailored to your prospect? Jean Templin reveals how NAYAK’s smart call planning and real-time coaching help MSPs personalize every interaction, build trust, and never miss a revenue opportunity. Ready to stop leaving money on the table? In this episode, we uncover why MSPs lose out on $1 million annually and how NAYAK’s AI-powered tools can help you reclaim that lost revenue. From onboarding to account management, discover how relationship intelligence and automation can take your business to the next level—while keeping your team confident and your clients happy.Guest: Jean TemplinCo-founder and Product Leader, NAYAKJean Templin is a seasoned entrepreneur and product leader with a background at Twilio and a passion for empowering MSPs through AI-driven sales enablement. At NAYAK, Jean helps IT professionals leverage emotional intelligence, automation, and real-time coaching to boost revenue and build stronger client relationships.Website: https://nayak.aiLinkedIn: https://www.linkedin.com/in/jeantemplin === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Ever wondered what happens when a global IT giant acquires a renowned marketing firm? Tune in as Heather Simek and I unpack the Kaseya-TMT deal and its real impact on MSPs. From the inside scoop on industry rumors to how this move reshapes marketing, peer groups, and community, Heather brings her signature candor and expertise. Plus, we share stories about vendor contracts, FTC rulings, and the unique camaraderie that sets MSPs apart. If you want honest talk and actionable insights, this episode is for you.Why Listen:Get the inside scoop on Kaseya’s acquisition of TMTUnderstand the impact of the FTC’s blocked “click-to-cancel” ruleLearn best practices for vendor contracts and renewalsDiscover how AI is reshaping managed servicesHear Heather’s personal journey and mental health insightsFind out why relationships and community matter in ITCompanies, Products, and Books MentionedKaseya: https://www.kaseya.comTechnology Marketing Toolkit (TMT): https://www.technologymarketingtoolkit.comDatto: https://www.datto.comConnectWise: https://www.connectwise.comAmazon Prime Day: https://www.amazon.com/primedayHardy (musician): https://www.hardyofficial.comChris Stapleton: https://www.chrisstapleton.comSteely Dan: https://www.steelydan.comLarkin Poe: https://www.larkinpoe.comPentatonix: https://www.ptxofficial.comDarius Rucker: https://www.dariusrucker.comCarly Pearce: https://www.carlypearce.comLarry Fleet: https://www.larryfleet.comLynyrd Skynyrd: https://www.lynyrdskynyrd.comMan of La Mancha (musical): https://www.mtishows.com/man-of-la-manchaGuest: Heather SimekA 40-year IT veteran, Heather Simek is known for her leadership, mentorship, and deep passion for the MSP community. Formerly VP at a $3.5M MSP, Heather is now consulting, supporting industry peers, and championing mental health and community in tech.LinkedIn: https://www.linkedin.com/in/heather-simek-343231b3/=== SPONSORSLivestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerready=== MUSIC Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Are you an MSP owner still stuck handling procurement late into the night? In this episode, Rayanne Buchianico reveals how ABC Solutions’ new outsourced procurement service can give you your time—and your weekends—back. Hear how her team’s hands-on, white-labeled solution integrates seamlessly with your PSA, keeps your margins intact, and lets you focus on growing your business instead of chasing quotes and POs.Why Listen:Learn how outsourced procurement can simplify your workflowHear real-world feedback from MSPs using the serviceDiscover the human difference behind ABC Solutions’ approachGet an inside look at the Pitch It competition journeyFind out how your MSP can maintain margin and controlGuest: Rayanne Buchianico is the founder of ABC Solutions, an accounting and consulting firm specializing in the MSP industry. With over 20 years of experience, Rayanne is known for her innovative solutions and dedication to helping MSPs run better businesses.Website: https://abcsolutionsfl.comLinkedIn: https://www.linkedin.com/in/rayanneabcsolutionsfl/Companies, Products, and Books MentionedConnectWise: https://www.connectwise.comTDSynnex: https://www.tdsynnex.comD&H: https://www.dandh.comAmazon: https://www.amazon.comIT Nation Pitch It: https://www.connectwise.com/theitnation/pitchit=== SPONSORSLivestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerready=== MUSIC Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Ever struggled to get your clients to care about cybersecurity? Adam Anderson from ThreatCaptain shares how their platform helps MSPs translate complex cyber risks into clear financial impacts that business leaders understand. Find out how one MSP turned a simple simulation into $7,000 in new monthly revenue, and why talking dollars and cents is the key to winning over CFOs. Tune in for actionable insights, real-world stories, and a fresh approach to selling security.Why Listen:Learn how to turn cyber risk into business valueReal MSP stories of revenue growthThe importance of financial storytelling for salesHow to onboard and show value in one dayInsights on compliance frameworks and revenueThe “fun boat ride” approach to client conversationsGuest: Adam AndersonAdam Anderson is the CEO and co-founder of ThreatCaptain, a four-time cybersecurity entrepreneur, and a passionate advocate for bridging the gap between technical and business leaders. With a track record of successful exits and a knack for making cybersecurity accessible, Adam is on a mission to help MSPs drive real business value.Website: https://threatcaptain.com/LinkedIn: https://www.linkedin.com/in/adamandersonceo/Companies, Products, and Books MentionedThreatCaptain: https://threatcaptain.comConnectWise: https://www.connectwise.comSecurity 360: https://www.connectwise.com/platform/security/security-360NIST CSF 2.0: https://www.nist.gov/cyberframeworkHIPAA: https://www.hhs.gov/hipaa/=== SPONSORSLivestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerready=== MUSIC Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

The Ingram Micro cyber incident sent shockwaves through the IT world, but it’s more than just a headline—it’s a wake-up call for MSPs and IT providers everywhere. In this episode, I’m joined by Michael Crean to discuss the real impact, the lessons we all need to learn, and why compassion and community matter most when crisis hits. Let’s turn disruption into an opportunity for growth and better security.Why Listen:Real-world breakdown of the Ingram Micro incidentInsights from SonicWall’s Michael CreanActionable tips for MSPs and IT providersDiscussion on VPN vs. SASE securityThe importance of vendor transparencyEmotional and business impact on the IT communityLessons for incident response and business continuityHow AI is shaping both attacks and defensesGuest: Michael CreanMichael Crean is a seasoned cybersecurity expert and executive at SonicWall, known for his practical insights and deep experience in helping organizations defend against evolving threats. With a passion for education and community, Michael brings real-world advice to IT professionals everywhere.Website: https://www.sonicwall.com/blog/authors/michael-creanCompanies, Products, and Books MentionedIngram Micro: https://www.ingrammicro.comSonicWall: https://www.sonicwall.comTDSynnex: https://www.tdsynnex.comD&H: https://www.dandh.comZix/AppRiver: https://www.zix.comMicrosoft 365: https://www.microsoft.com/microsoft-365Dropbox: https://www.dropbox.comFortinet: https://www.fortinet.comCheckpoint: https://www.checkpoint.comPalo Alto Networks: https://www.paloaltonetworks.comWatchGuard: https://www.watchguard.comTruGrid: https://www.trugrid.com=== SPONSORSLivestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerready=== MUSIC Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Ever wish you could turn those low-fit contracts into real cash—or acquire new clients without the headaches of traditional M&A? Matt Yesbeck, co-founder of MSPX, reveals how his platform is turning managed service contracts into currency. Hear the story behind the first marketplace designed for MSPs to buy, sell, and value contracts, and learn how it’s giving providers new ways to grow, pivot, or exit on their own terms.Why Listen:Discover a new way to monetize low-fit contractsLearn how to buy recurring revenue with less M&A complexitySee how trust and security are built into every transactionHear real-world feedback from MSPs and M&A brokersGet tips for working with family in businessGuest:Matt Yesbeck is a seasoned IT channel veteran with over 25 years in the managed service provider space. He is the founder of YesTech IT Services and co-founder of MSPX, the first marketplace for buying, selling, and valuing MSP contracts. Matt is passionate about empowering MSPs to grow, realign, or exit their businesses with confidence.Website: https://mspx.store/LinkedIn: https://www.linkedin.com/in/mattyesbeck/Companies, Products, and Books Mentioned:YesTech IT Services – https://yesteck.io/ConnectWise – https://www.connectwise.comIT Nation – https://www.connectwise.com/theitnation=== MUSIC Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Are your clients tired of juggling passwords and MFA codes? In this episode, I sit down with Ahmad Al-Hidiq from EverKey to discuss how their universal smart key technology is making authentication seamless—no more codes, no more friction. Find out how MSPs can deliver effortless, secure access that employees will actually love.Why Listen:Discover how proximity authentication worksLearn about seamless integration with AD, Entra, OktaHear real-world use cases from enterprise to SMBUnderstand how EverKey simplifies MFA and password managementGet insights into future AI-powered security featuresTips for MSPs to resell and support EverKeyGuest Bio + Links:Ahmad Al-Hidiq is a cybersecurity expert and key leader at EverKey, driving the company’s shift from hardware to software and expanding its presence in the B2B market. Ahmad specializes in universal smart key technology and is passionate about making secure access effortless for businesses.EverKey Website: https://everykey.com/Ahmad Al-Hidiq LinkedIn: https://www.linkedin.com/in/ahmadalhidiq/Companies, Products, and Books Mentioned:YubiKey – https://www.yubico.comActive Directory – https://www.microsoft.com/en-us/windows-server/active-directoryEntra – https://www.microsoft.com/security/business/identity-access/microsoft-entraOkta – https://www.okta.comAdore (access management) – https://www.adore.com=== SPONSORSLivestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerready=== MUSIC Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

I’m joined by the one and only Mackenzie Brown from Blackpoint Cyber. We’re live at PAX8 Beyond in Denver, people-watching and talking all things cybersecurity. Mackenzie shares her latest “aha” moments in MSP security, including the ongoing challenges with ConnectWise and ScreenConnect, and why patching is still a pain point for many providers. We get into Blackpoint’s unique approach to threat intelligence, how they score and share threat notices, and why real-time collaboration is more important than ever. Plus, we swap stories about conference swag, travel woes, and the best (and worst) outfits spotted at the event. Don’t miss Mackenzie’s take on the future of MSP information sharing and her candid advice for anyone in the channel.Why Listen:Unfiltered discussion on current MSP threatsTips for effective patch managementInsights on vendor relationships and event networkingReal talk about swag, travel, and conference cultureActionable advice for MSP owners and tech leadersGuest:Mackenzie Brown is the Vice President of the Adversary Pursuit Group at Blackpoint Cyber. Recognized as a 2025 CRN Channel Chief, Mackenzie is known for her leadership, innovation, and relentless pursuit of adversaries in the managed service provider security space.Website: https://www.blackpointcyber.comLinkedIn: https://www.linkedin.com/in/msgreyhat/Companies & Products:PAX8: https://www.pax8.comConnectWise: https://www.connectwise.comScreenConnect (ConnectWise Control): https://www.connectwise.com/screenconnectSimpleHelp: https://www.simple-help.comFortinet: https://www.fortinet.comMoovila: https://www.moovila.comMicrosoft: https://www.microsoft.comVuori (apparel): https://www.vuoriclothing.comLululemon: https://www.lululemon.comRon Jon Surf Shop: https://www.ronjonsurfshop.comAndretti Autosport: https://www.andrettiautosport.comWawa: https://www.wawa.comBucky’s: https://www.buc-ees.comBooks/Bands/Media:Larkin Poe (band): https://www.larkinpoe.comReal Housewives (TV franchise): https://www.bravotv.com/the-real-housewives-franchiseSister Wives (TV show): https://www.tlc.com/shows/sister-wivesCSI (TV show): https://www.cbs.com/shows/csi/Fear Factor (TV show): https://www.nbc.com/fear-factor=== SPONSORSLivestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerready=== MUSIC Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

I welcome back two of my favorite MSP leaders: Dawn Sizer and Brian Weiss. We start with a bang—ThreatLocker is officially sponsoring the livestream! Dawn, a long-time advocate, shares how ThreatLocker’s zero trust approach has changed the game for her clients, while Brian gives us a behind-the-scenes look at managing security policies and the benefits of the Cyber Hero program.We dive into the realities of supporting clients during office moves, including my own adventure involving a missing internet line and a malfunctioning elevator. Dawn opens up about a frustrating VoIP outage and the challenges of vendor support, while Brian explains how his team handles after-hours emergencies and maintenance windows. We also touch on Microsoft’s ever-changing partner programs, Action1’s powerful upgrade features, and the importance of documentation and process for solo MSPs.Why Listen:Learn how zero trust and ThreatLocker can transform your security stackHear real stories about client moves gone wrong (and right)Discover the true costs and challenges of after-hours supportGet tips for managing maintenance windows and patchingLaugh along with classic Florida Man tales and conference swag legendsGuest Bio & LinksDawn Sizer: CEO of Third Element Consulting, Dawn is a respected MSP leader known for her expertise in zero trust security, business process, and client relationships. She’s a frequent conference speaker and a trusted voice in the IT community.Website: https://www.3rdelementconsulting.com/LinkedIn: https://www.linkedin.com/in/dawn-sizer/Brian J. Weiss: Principal at ITECH Solutions, Brian is renowned for his practical approach to cybersecurity, co-managed IT, and client support. He’s a regular contributor to MSP panels and advisory boards.Website: https://www.itech-solutions.comLinkedIn: https://www.linkedin.com/in/brianjweiss/Companies, Products, and Books MentionedCyberFOX: https://www.cyberfox.comAction1: https://www.action1.comImmyBot: https://www.immy.botBlackpoint Cyber: https://www.blackpointcyber.comMicrosoft Partner Center: https://partner.microsoft.com=== SPONSORSLivestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerready=== MUSIC Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML=== Item Title: Grand OpeningItem URL: https://elements.envato.com/grand-opening-JA2PCNDAuthor Username: VictoryAudioItem License Code: 9CVTP6KDEH === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

What happens when AI disruption starts from the bottom up? This episode features Craig Donovan from PAX8, who reveals how MSPs are now leading the charge in AI adoption, not just following the enterprise. Learn about the Managed Intelligence Toolkit, the shift to workflow-driven solutions, and how PAX8 is helping partners transform their businesses and relationships with customers.Billing headaches, partner trust, and the future of marketplaces—Craig doesn’t shy away from tough questions. Hear candid insights on how PAX8 is tackling challenges, investing in innovation, and putting partner experience at the center of everything they do. Whether you’re curious about agent marketplaces or just want to know how to stay ahead, this episode delivers actionable insights and honest answers.Why Listen:Learn about the Managed Intelligence Toolkit and its real-world applicationsHear how AI is shifting from enterprise-first to SMB-firstDiscover new ways to monetize and manage AI-driven servicesUnderstand the critical role of trust and transparent communicationGet updates on billing improvements and partner supportGuest:Craig Donovan is the Chief Experience Officer at PAX8, where he leads initiatives to enhance partner engagement, drive innovation, and deliver exceptional experiences for the IT channel. Greg is passionate about empowering MSPs to thrive in a rapidly changing landscape.Website: https://www.pax8.comLinkedIn: https://www.linkedin.com/in/craig-donovan-621b585/Companies, Products, and Books Mentioned:Microsoft CoPilot – https://www.microsoft.com/en-us/microsoft-copilotAzure Foundry – https://azure.microsoft.com/en-us/products/azure-spring-apps/ChatGPT – https://chat.openai.comMidjourney – https://www.midjourney.comPAX8 Academy – https://academy.pax8.comPAX8 Voyager Program – https://www.pax8.com/voyager/=== SPONSORSInternet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid=== MUSIC Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

What does it take to stand out in the crowded MSP security market? Larry Meador shares the inside story of Cavelo’s rise, from their MSP roots to launching new configuration management features. Discover how Cavelo’s platform helps MSPs find and protect sensitive data, while offering enterprise-grade quality at MSP-friendly prices.Why Listen:Discover how Cavelo helps MSPs consolidate security tools and reduce tech stack complexity.Learn about the new automated configuration management for Office 365.Hear real-world examples of how Cavelo’s platform makes MSPs look like magicians to their clients.Get insider tips on building strong channel relationships and standout conference experiences.Guest: Larry Meador is a seasoned channel leader with nearly 24 years of experience in the MSP and IT channel. He joined Cavelo in January 2025, bringing deep expertise in cybersecurity, partner programs, and event strategy. Larry is known for his passion for building strong relationships and his commitment to simplifying security for MSPs.Website: https://www.cavelo.comLinkedIn: https://www.linkedin.com/company/cavelo-inc/List of Companies, Products, and Books MentionedCavelo – https://www.cavelo.comTenable – https://www.tenable.comQualys – https://www.qualys.comPAX 8 – https://www.pax8.comASCII – https://www.ascii.com=== SPONSORSInternet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid=== MUSIC Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Ever wondered why DMARC reports are so confusing and rarely read? Palisade’s solution changes the game by analyzing email data and offering actionable fixes automatically. Taylor reveals how MSPs can finally overcome the technical hurdles of email compliance, streamline enforcement, and generate new revenue streams—all while improving client trust and deliverability.Why listen:Understand the complexities of DMARC, SPF, and DKIMLearn how automation reduces MSP workloadDiscover revenue opportunities with email security servicesExplore Palisade’s multi-tenant dashboard and DNS hostingGet insights on BIMI and brand verificationCompanies, Products, and Books Mentioned:ConnectWise: https://www.connectwise.comAppRiver: https://www.appriver.comGuest:Taylor Tabusa is the co-founder of Palisade Technologies, a company focused on automating email security protocols like DMARC for MSPs. With a background that uniquely blends winemaking and technology, Taylor leverages over a decade of experience in SaaS and email security to simplify complex compliance challenges for managed service providers. His passion is helping MSPs protect their clients from phishing and spoofing while streamlining enforcement and reporting.Website: https://palisade.emailLinkedIn: https://www.linkedin.com/in/taylor-tabusa/=== MUSIC Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

What if your security training ran itself, effortlessly protecting your clients from human error? Nihil Morjaria of uSecure explains how their platform automates everything from onboarding to dark web monitoring, giving MSPs more time for complex projects. With award-winning results and a focus on real-life scenarios, uSecure is changing the game for security awareness. Tune in to hear how short, engaging videos and seamless integration are making human risk management smarter and easier than ever.Why Listen:Learn how uSecure automates security awareness for MSPsDiscover the psychology behind engaging training contentFind out how automation reduces admin overheadHear real-life examples of security risks and solutionsGet insights on US vs. UK MSP security trends1Nihil Morjaria is the Chief Revenue Officer of uSecure, a leading human risk management platform for MSPs. With a background in psychology, Nihil brings a unique perspective to cybersecurity, focusing on the human element as the weakest link. He is passionate about creating engaging, automated solutions that protect organizations from human error.Website: uSecure.ioLinkedIn: https://www.linkedin.com/in/nihil-morjaria/Companies, Products, and Books MentionedPax8: pax8.comMicrosoft Azure AD: azure.microsoft.comMicrosoft 365: microsoft.com/microsoft-365Google Workspace: workspace.google.com=== SPONSORSInternet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid=== MUSIC Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Ever wonder how top MSPs break through the noise and get deals done? Dmitrius Garcia, president and co-founder of XAmplify, joins Uncle Marv to share the company’s journey from product-centric to service-first. Learn how XAmplify’s AI agent and analytics platform are helping MSPs turn complex jargon into clear value propositions, track every campaign, and build stronger relationships with vendors—all while boosting their close rates. Why Listen:Learn how to shift from technician to business leader by asking the right questions and building relationships.Discover the power of data-driven decisions and how analytics can boost close rates.See how XAmplify’s platform integrates with your existing tech stack for seamless operations.Hear real-world examples of MSPs who’ve transformed their results.Get actionable advice on co-selling, co-marketing, and vendor management.President and co-founder of XAmplify, Dmitrius Garcia is a seasoned leader with a background in law, business, and technology. He holds a Juris Doctor and postgraduate degrees from Columbia Business School and the University of California. Dmitrius is passionate about serving the MSP community and helping partners achieve greater efficiency, visibility, and success in the channel.Website: https://xamplify.comLinkedIn: https://www.linkedin.com/in/dmitriusgarcia/Companies, Products, and Books MentionedXAmplify – https://xamplify.comConnectWise – https://www.connectwise.comSalesforce – https://www.salesforce.comHubSpot – https://www.hubspot.comHalo PSA – https://halopsa.com=== MUSIC Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Pinar Ormeci shares how Timus Networks is empowering MSPs with always-on zero trust, granular firewall policies, and rich reporting. The episode covers the company’s move to Tampa, their focus on the channel, and the latest innovations in network security.Why Listen:Learn how shared gateways make SASE accessible for small clientsDiscover smart VPN fallback for seamless connectivitySee how Timus integrates with Acronis for streamlined MSP operationsHear Pinar’s journey from Qualcomm to leading TimusExplore advanced reporting and productivity tracking for remote teamsPinar Ormeci is the CEO of Timus Networks, a dedicated SASE vendor built for MSPs. With a background in electrical engineering and a long tenure at Qualcomm, Pinar brings a unique blend of technical expertise and business acumen to the table. She is passionate about building solutions that empower MSPs and drive innovation in network security.Website: https://www.timusnetworks.comLinkedIn: https://www.linkedin.com/company/timusnetworksCompanies, Products, and Books MentionedAcronis Cyber Protect Cloud – https://www.acronis.com/en-us/products/cyber-protect/cloud/PAX 8 – https://www.pax8.comConnectWise – https://www.connectwise.comCyberFox – https://www.cyberfox.comOracle Cloud Infrastructure – https://www.oracle.com/cloud/Qualcomm – https://www.qualcomm.com=== SPONSORSInternet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid=== MUSIC Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

How do you keep your MSP thriving after selling? The answer lies in the community-driven vision of the MSP Owners Group. Juan Fernandez shares why this model is so different from traditional private equity buyouts—focusing on leaders who want to stay, grow, and mentor the next generation. Discover why Prodigy Techs and Cool Technology are among the first to join, and how this new era of service providers is set to redefine success for MSPs everywhere.Why Listen:Understand the challenges of traditional MSP exitsSee how a new model can preserve your legacyHear real-world examples of MSPs making the leapGet inspired to rethink your own business futureLearn about upcoming opportunities and resourcesGuest:Juan Fernandez is a visionary leader in the MSP industry, known for his commitment to community, leadership, and innovation. As a driving force behind the MSP Owners Group, he is reshaping how MSPs approach ownership transitions, focusing on legacy, empowerment, and long-term success. Juan’s passion for mentoring and building strong teams is evident in his leadership style and the new acquisition model he’s championing.Website: https://msp-og.com/LinkedIn: https://www.linkedin.com/in/1jf/Companies, Products & Books MentionedMSP Owners Group: https://mspownersgroup.comProdigy Techs: https://prodigytechs.comPAX 8 Beyond: https://www.pax8.com/en-us/events/beyond=== SPONSORSInternet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid=== MUSIC Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Peter from TruGrid joins Uncle Marv to tackle the myths and realities of RDP security. Peter explains why RDP isn’t the problem—it’s how it’s protected. He shares how TruGrid’s innovative architecture, built on SASE and Zero Trust, is making remote access safer and easier for MSPs, especially in the age of BYOD and cloud adoption.Why Listen:Bust myths about RDP and VPN securityLearn how TruGrid’s SASE architecture protects remote accessUnderstand the risks of traditional VPNs and BYODGet a preview of TruGrid’s upcoming private access solutionHear real-world stories from MSPs using TruGridFind out how to close the gaps that leave networks exposedGuest Bio and LinksPeter Ayedun is the co-founder and CEO of TruGrid, a company established in 2017 with a mission to simplify remote access for businesses while reducing costs and complexity, particularly by replacing traditional VPN technology with Zero Trust solutions.Website: https://trugrid.comLinkedIn: (No specific URL provided in transcript; use company LinkedIn if available: https://www.linkedin.com/company/trugrid/)Companies, Products, and Books Mentioned: Pax8: https://www.pax8.comMicrosoft AVD (Azure Virtual Desktop): https://azure.microsoft.com/en-us/products/virtual-desktop/=== SPONSORSInternet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid=== MUSIC Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Live from PAX 8 Beyond, Uncle Marv chats with Leonard from Rythmz, the MSP-first company bringing portable internet to events and emergencies. Their rugged Pelican cases house bonded SIM cards for unlimited, high-priority data, perfect for powering small chamber events or a 100,000-person concert. Leonard shares how MSPs are cashing in by charging setup and daily fees, turning Wi-Fi into a revenue stream. With funny stories about booth setup struggles and co-founder Steve’s absence (and his love for vodka!), this episode is packed with insights for MSPs. Learn how Rythmz tackles fiber cuts and moves with plug-and-play ease. Why Listen: Discover Rythmz’s portable internet-in-a-box for MSPs.Learn how to monetize events with setup and managed fees.Understand high-priority, unlimited data plans for reliability.Hear real-world success stories, from small events to Comic-Con.Get practical tips for emergency internet backups.Enjoy fun stories about PAX 8 booth setups and Steve’s absence.Explore Rythmz’s MSP-first approach for channel partners.Learn about upcoming “cold” pricing for inactive boxes.Guest Bio: Leonard is a seasoned channel veteran and a key figure at Rythmz, a company delivering portable internet solutions for MSPs. With nine months at Rythmz, he’s passionate about helping MSPs unlock new revenue through event Wi-Fi and emergency backups. Having started as an MSP and later working with Spam Soap, Leonard’s deep channel experience shines in his engaging, practical insights.Website: https://rythmz.comLinkedIn: https://www.linkedin.com/in/ldimiceli/Companies, Products, and Books MentionedPAX 8: https://www.pax8.comCrowdStrike: https://www.crowdstrike.comNeft: Vodka company, Rythmz’s sister company - https://neftvodka.comAT&T: https://www.att.comVerizon: https://www.verizon.comT-Mobile: https://www.t-mobile.comSpam Soap: Former company of Leonard - https://www.spamsoap.com=== SPONSORSInternet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid=== MUSIC LICENSE CERTIFICATELicensee: Marvin BeeRegistered Project Name: IT Business PodcastItem Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireLicense Date: January 1st, 2024Item License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Live from Pax8 Beyond, Uncle Marv catches up with Brian Weiss, the Tech Stoic, who’s revolutionizing IT with Stoic philosophy. Running iTech Solutions, Brian focuses on people, process, and technology—helping clients navigate outages with practical solutions like backup internet or power redundancies. His Stoic mindset keeps his team grounded, emphasizing empathy and continuous improvement. Brian’s also launching his Tech Stoic podcast, sharing wisdom on staying present in the tech world. From Denver’s Museum of Illusions with his family to AI-driven efficiency, this episode is packed with insights. Why Listen TakeawaysDiscover how Stoicism brings calm to IT challenges.Learn practical solutions for client outages, like backup internet.Understand the role of empathy in client relationships.Explore how AI reduces human error in processes.Get tips on process-driven excellence for IT businesses.Hear about Brian’s new Tech Stoic podcast launch.Gain insights from Pax8 Beyond’s vibrant atmosphere.Guest BioBrian Weiss, the Tech Stoic, is the founder of iTech Solutions, a managed IT services provider blending Stoic philosophy with tech expertise. Known for his calm, empathetic approach, Brian helps clients navigate IT challenges with process-driven solutions and is launching the Tech Stoic podcast to share his insights.Website: https://itech-solutions.com/LinkedIn: https://www.linkedin.com/in/brianjweiss/Companies, Products, and Books MentionedPax8 – https://www.pax8.comThreatLocker – https://www.threatlocker.comITIL Framework – https://www.axelos.com/best-practice-solutions/itilMuseum of Illusions (Denver) – https://www.museumofillusions.com/=== SPONSORSProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid=== MUSIC LICENSE CERTIFICATELicensee: Marvin BeeRegistered Project Name: IT Business PodcastItem Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireLicense Date: January 1st, 2024Item License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Uncle Marv welcomes Kathleen Lord, Chief Revenue Officer at Zensai, to the show live from Pax8 Beyond in Denver. They dive into why compliance is broken and how MSPs can bridge the gap between technology implementation and user adoption. Kathleen explains how Zensai’s learning management system, built natively into Microsoft Teams, makes training simple, scalable, and cost-effective for both MSPs and their clients. The conversation covers everything from pricing and ease of use to the power of training as a tool for customer engagement and retention. Kathleen also shares her journey from SaaS pioneer to Zensai, highlighting the importance of making solutions easy for MSPs to sell and use.Why Listen:Kathleen Lord’s unique SaaS and SMB expertiseTraining as a tool for MSP growth and customer retentionSimple, effective learning management inside MicrosoftAffordable pricing and easy administrationOpportunities to expand services and re-engage clientsKathleen Lord (Kathleen Lord on LinkedIn) is the Chief Revenue Officer at Zensai, a Danish company with a strong presence in the US and Europe. With over 20 years of experience in SaaS, SMB, and learning management, Kathleen is passionate about making training simple, effective, and scalable for MSPs and their clients. She is a frequent LinkedIn contributor and a recognized leader in the tech and compliance space.Website: https://www.zensai.comLinkedIn: https://www.linkedin.com/in/kathleenlordCompanies, Products, and Books MentionedPax8: https://www.pax8.comSkilljar: https://www.skilljar.com=== SPONSORSProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid=== MUSIC LICENSE CERTIFICATELicensee: Marvin BeeRegistered Project Name: IT Business PodcastItem Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireLicense Date: January 1st, 2024Item License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Ever wondered what it’s like to face a client who suddenly wants to pay less—while secretly discovering they’ve already shopped around and found your rates are actually half the competition? Uncle Marv shares a jaw-dropping story about pricing, client loyalty, and the emotional rollercoaster of running an IT business. Should you run DHCP on a server, a firewall, or both? Uncle Marv breaks down the pros and cons, shares real-world examples, and debates the best practices with listeners in the chat. Whether you’re a solo tech or managing a team, his insights will help you navigate the tricky waters of network design and client expectations.Plus, find out why chocolate just doesn’t cut it as swag—and what really impresses a seasoned MSP. Why Listen:Real pricing pain points and solutionsExpert advice on DHCP placementIndustry news: Synchro’s universal billingConnectWise malware warningsFlorida Man alligator adventureNews:Syncro Announces Universal Billing: https://em8k.short.gy/1qiTP9Attackers User ConnectWise Installers as Malware: https://em8k.short.gy/v6eGSEFlorida Man Wakes to Alligator in Pool: https://em8k.short.gy/iuPMn9Companies & ProductsSynchro XMM Platform: https://www.synchro.comConnectWise (ScreenConnect): https://www.connectwise.comMicrosoft 365: https://www.microsoft.com/365Proofpoint: https://www.proofpoint.comBit Titan MigrationWiz: https://www.bittitan.comClio: https://www.clio.comPractice Panther: https://www.practicepanther.comAmicus: https://www.amicusattorney.comTime Matters & PC Law: https://pclawtimematters.com/CenrerStack: https://www.centrestack.com/Zorus: https://www.zorus.comAmazon Prime Day: https://amzn.to/4noQmWM=== SPONSORSPremier Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerready=== MUSIC LICENSE CERTIFICATELicensee: Marvin BeeRegistered Project Name: IT Business PodcastItem Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireLicense Date: January 1st, 2024Item License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Ever wonder why some MSPs struggle with Macs while others thrive? Justin Esgar, founder of an Apple-focused MSP and host of All Things MSP, pulls back the curtain on what it really takes to manage Macs at scale. From hilarious conference stories to the secrets of Mac deployment and security, this episode is packed with actionable insights for MSPs who want to level up their Apple game—or finally decide to leave it to the experts.Why Listen:Hear real-world stories from a successful Apple MSPLearn how to avoid common MSP pitfallsGet inspired by Justin’s journey and conference successDiscover the power of podcasting for business growthFind out why empathy and specialization matter in ITJustin Esgar is the host of the All Things MSP podcast, founder of an Apple-based MSP, and organizer of the ACES Conference for Apple consultants. With over 17 years in the industry, Justin is passionate about helping MSPs grow, sharing knowledge, and connecting with others in the IT community.Website: virtuacomputers.comLinkedIn: linkedin.com/in/justinesgarCompanies, Products, and Books MentionedACES Conference: acesconf.comApple Business Manager: business.apple.comJAMF: https://www.jamf.com/Apple Consultants Network: https://consultants.apple.com/us=== SPONSORSProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid=== MUSIC LICENSE CERTIFICATELicensee: Marvin BeeRegistered Project Name: IT Business PodcastItem Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireLicense Date: January 1st, 2024Item License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

What does it take to stand out in the MSP world? Join Uncle Marv and event management expert Amy Slater as they unpack the power of community, collaboration, and smart event planning. From organizing intimate Lunch and Learns to orchestrating large-scale panels, Amy reveals how Innovative Events supports MSPs and small businesses in finding their voice and expanding their reach. Tune in for insider tips, real-world stories, and actionable advice from the heart of the MSP event scene.Why Listen:Gain actionable event planning adviceUnderstand the value of community and networkingLearn how to market your MSP on a budgetDiscover Denver’s top event spots for MSPsConnect with industry leaders and resourcesAmy Slater is the founder of Innovative Events, a full-service event management company specializing in corporate events, AV, and party planning for MSPs and small businesses. Based in Lafayette, Colorado, Amy is passionate about supporting business growth through creative event solutions and serves as the member advocate for the Managed Service Providers Association of America (MSPAA), encouraging MSPs to join and benefit from the association’s resources.Website: https://innovevent.com/LinkedIn: https://www.linkedin.com/in/amy-slater89/Companies, Products, and Books MentionedMSPAA (Managed Service Providers Association of America) – mspaa.netPax8 Beyond – pax8.com/beyond=== SPONSORSProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid=== MUSIC LICENSE CERTIFICATELicensee: Marvin BeeRegistered Project Name: IT Business PodcastItem Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireLicense Date: January 1st, 2024Item License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Join Uncle Marv and Brook Lee as they swap stories from the road, sharing the secrets to building authentic vendor relationships and the value of thinking outside the box. From event etiquette to real-world onboarding challenges, they share stories and strategies that will help you spot the best fit for your business. Plus, get ready for a world tour of food, travel, and unforgettable networking moments—because in the IT world, sometimes the best connections are made over a hot dog on a curb at 2 a.m.Why Listen:Learn how to choose vendors who “get” MSPsDiscover event networking and vendor etiquette tipsHear behind-the-scenes stories from PAX 8 BeyondGet inspired by Liongard’s innovative approachEnjoy travel and foodie adventures from the roadCompanies, Products & Books MentionedLiongard – https://liongard.comPAX 8 – https://pax8.comBao Brewhouse (Denver, CO) – https://baobrewhouse.com Starbucks Reserve (Chicago, IL) – https://starbucksreserve.comBrooke Lee is a key leader at Liongard, a company known for its innovative approach to IT automation and its strong focus on MSP experience. With a background in MSP operations and a passion for authentic partnerships, Brooke brings real-world insights and a refreshing honesty to every conversation. She’s also a travel and food enthusiast, always on the lookout for the next great meal or memorable adventure.Website: https://liongard.comLinkedIn: https://www.linkedin.com/in/brookatliongard/=== SPONSORSProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid=== MUSIC LICENSE CERTIFICATELicensee: Marvin BeeRegistered Project Name: IT Business PodcastItem Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireLicense Date: January 1st, 2024Item License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Ever feel like your MSP is drowning in data but starved for context? Jeffrey Newton, co-founder of CYFT, shares how his AI-driven platform is giving MSPs real-time situational awareness—automating documentation, enriching tickets, and ensuring techs have the right info before they even pick up a call. Listen to why “best practice” may not always be in your best interest and how CYFT is changing the game for MSPs who want to break free from the industry’s echo chamber.Why Listen:Hear how CYFT automates documentation and ticket enrichmentLearn why “best practice” may not always serve your MSPGet actionable insights for MSP efficiency and growthDiscover how real-time context can transform your tech team’s workflowCompanies, Products, and Books MentionedCYFT – https://cyft.aiIT Glue – https://www.itglue.comHudu– https://hudu.com/MSP Insider (Podcast) – https://open.spotify.com/show/4r2LUeKoShqAwwpytAVpYO=== SPONSORSProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid=== MUSIC LICENSE CERTIFICATELicensee: Marvin BeeRegistered Project Name: IT Business PodcastItem Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireLicense Date: January 1st, 2024Item License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

If you’ve ever dreamed of building your own home lab or wondered how to get started with Synology, Unraid, or TrueNAS, this episode is for you. Uncle Marv and Mike Wieger break down the pros and cons of each platform, explain the magic of Docker and containerization, and share practical tips for home automation and security. Get inspired to tinker, break, and learn—just like the pros do!Why Listen:Learn how to set up a powerful home lab on a budgetDiscover the best NAS solutions for your needsUnderstand Docker and containerization in plain EnglishGet tips for home automation and securityHear real-world consulting stories from a tech-savvy attorneyGuest Bio: Mike Wieger is a former attorney and current tech enthusiast who has built a robust home lab featuring Synology, Unraid, and TrueNAS servers. He is passionate about open-source software, home automation, and sharing his knowledge with others. Mike has consulted for small businesses and friends, helping them set up secure, efficient IT solutions.Fiber Wars, Fast Networks, and Smarter Health Tech with Mike Wieger (Podcast): https://podcasts.apple.com/us/podcast/fiber-wars-fast-networks-and-smarter-health-tech-with/id457300409?i=1000712868122Companies, Products, and Books Mentioned:Synology: https://www.synology.com/Unraid: https://unraid.net/TrueNAS: https://www.truenas.com/Proxmox: https://www.proxmox.com/Home Assistant: https://www.home-assistant.io/Jellyfin: https://jellyfin.org/Frigate: https://frigate.video/Ubiquiti (Unifi):https://www.ui.com/PFSense: https://www.pfsense.org/Docker: https://www.docker.com/Podman: https://podman.io/Oracle Cloud (VPS):https://www.oracle.com/cloud/QNAP: https://www.qnap.com/Nextcloud: https://nextcloud.com/Plex: https://www.plex.tv/=== SPONSORSPremier Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerready=== MUSIC LICENSE CERTIFICATELicensee: Marvin BeeRegistered Project Name: IT Business PodcastItem Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireLicense Date: January 1st, 2024Item License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

What if you could manage hundreds of Intune tenants without ever repeating the same task? Colin Britton shares how Devicie’s runbooks and automation tools make it possible, while also providing deep insights into endpoint health and security. Learn about their new Reporting Connector for Edge for Business and how it brings browser security into focus for modern IT environments. Why Listen:Find out how Devicie makes Intune management scalable and secureLearn about the latest automation and reporting featuresHear real-world examples of MSP and IT collaborationGet expert advice on managing complex Microsoft environmentsDiscover the future of agentic IT and automationColin Britton is a seasoned leader in the MSP space with over a dozen years of experience, currently driving Devicie’s expansion into the US market. Devicie Website: https://devicie.comColin Britton LinkedIn: https://www.linkedin.com/in/colinbritton/Companies, Products, and Books MentionedDevicie: https://devicie.comMicrosoft Intune: https://www.microsoft.com/en-us/security/business/endpoint-management/microsoft-intuneMicrosoft 365: https://www.microsoft.com/en-us/microsoft-365Edge for Business: https://www.microsoft.com/en-us/edge/businessDefender for Endpoint: https://www.microsoft.com/en-us/security/business/endpoint-security/microsoft-defender-endpointEssential 8 (Australian Security Framework): https://www.cyber.gov.au/resources-business-and-government/essential-cyber-security/essential-eight=== SPONSORSInternet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid=== MUSIC LICENSE CERTIFICATELicensee: Marvin BeeRegistered Project Name: IT Business PodcastItem Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireLicense Date: January 1st, 2024Item License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Eric Torres joins Uncle Marv to discuss the power of community, peer groups, and collaboration in the MSP industry. Eric shares his personal journey, the importance of vendor partnerships, and how PAX 8 is helping MSPs transition to MSP 3.0—where AI and intelligence drive business success.Eric shares his journey from Milwaukee to Melbourne, his passion for travel, and the importance of professional friendships in the IT channel. The conversation dives into the power of peer groups, the value of vendor collaborations, and how PAX 8 is helping MSPs navigate the transition to MSP 3.0—where AI and intelligence are at the forefront. Eric also highlights the importance of ongoing education, the resources available to PAX 8 partners, and the exciting announcements coming out of Beyond 2025.Why Listen:Learn how to build and leverage MSP peer groups for accelerated growth.Discover the power of vendor collaboration and a vendor-agnostic mindset.Get insider access to the latest PAX 8 announcements and resources.Understand the transition from MSP 2.0 to MSP 3.0 and the role of AI.Hear real-world stories and lessons from a decade in the IT channel.Gain practical tips for building strong professional relationships and community.Find out how ongoing education and training are helping MSPs succeed.Guest: Eric Torres is the Vice President of Channel and Community Engagement at PAX 8, where he leads efforts to grow the partner community and drive engagement across the MSP ecosystem. With a background spanning multiple industry-leading companies, Eric is a respected leader and advocate for peer groups, vendor collaboration, and continuous learning in the IT channel.Website: PAX 8LinkedIn: Eric Torres on LinkedInCompanies, Products, and Books Mentioned: PAX 8 – https://www.pax8.comConnectWise – https://www.connectwise.comOpenText – https://www.opentext.comMicrosoft – https://www.microsoft.comScalePad – https://www.scalepad.comPAX 8 Marketplace– https://www.pax8.com/marketplacePAX 8 Academy – https://www.pax8.com/academy=== SPONSORSInternet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid=== MUSIC LICENSE CERTIFICATELicensee: Marvin BeeRegistered Project Name: IT Business PodcastItem Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireLicense Date: January 1st, 2024Item License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

What does it take to lead product in a company that’s always pushing boundaries? Libby McIlhany shares her journey from software engineer to Chief Product Officer at PAX 8, revealing how she and her team are shaping the future of the IT marketplace. From the dot-com crash to the AI revolution, this episode is a masterclass in tech leadership.Why Listen:Gain perspective on the evolution of the IT channelHear how PAX 8 is innovating with public storefronts and integrationsLearn about the role of UX research in building world-class productsGet inspired by stories of resilience and adaptability in techUnderstand how to make the most of feedback and iterationGuest:Libby McIlhany is the Chief Product Officer at PAX 8, where she leads product strategy and innovation for one of the fastest-growing companies in the IT channel. Website: https://www.pax8.comLinkedIn: https://www.linkedin.com/in/elizabethmcilhany/Companies, Products, and Books Mentioned:LeapFrog (educational games and toys) – https://www.leapfrog.comU.S. Robotics (modems) – https://www.usr.com=== SPONSORSInternet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid=== MUSIC LICENSE CERTIFICATELicensee: Marvin BeeRegistered Project Name: IT Business PodcastItem Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireLicense Date: January 1st, 2024Item License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Ever wonder how to secure remote access without costly VPNs? DefensX’s new ZTNA product is designed for MSPs and enterprises, offering granular control and flexible deployment. Dave Maik explains why their approach is different—and why MSPs are raving about the ability to mix and match features to fit client needs. Why Listen:Hear the story behind DefensX’s Innovator Vendor of the Year awardExplore new ZTNA and browser security featuresLearn how DefensX supports MSPs with easy, flexible integrationsGain actionable advice for protecting against AI and browser-based attacksGet inspired by real-world success stories from the MSP communityCompanies, Products, and Books Mentioned: DefensX – https://www.defensx.comPax8 – https://www.pax8.comMicrosoft Copilot – https://www.microsoft.com/microsoft-copilotHalo (MSP platform) – https://www.halopsa.comRewst – https://rewst.io/=== SPONSORSInternet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid=== MUSIC LICENSE CERTIFICATELicensee: Marvin BeeRegistered Project Name: IT Business PodcastItem Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireLicense Date: January 1st, 2024Item License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Kim Simmonds, founder of Cloud Contracts 365, shares how her platform is transforming legal services for MSPs by automating contract creation, management, and risk review. With AI-powered tools, unlimited e-signatures, and direct access to US lawyers, MSPs of any size can now protect their business and grow with confidence.Why Listen:Learn how to automate contract management and risk review for your MSPDiscover the benefits of unlimited e-signatures and automated renewal remindersHear Kim’s inspiring journey from New York law to UK tech innovationGet insights on how legal tech is making legal protection affordable and accessibleFind out how Cloud Contracts 365 is helping MSPs meet insurance requirements and increaseWhy Listen: Automate contract creation, management, and risk review for your MSPAccess unlimited e-signatures and automated renewal remindersGet direct support from US lawyers through the platformBuild state-specific contracts tailored to your jurisdictionStay compliant with changing legal and insurance requirementsIncrease your MSP’s valuation and protect your businessLearn from Kim Simmonds’ unique journey from law to tech innovationDiscover how legal tech is making legal protection affordable and accessibleFind out how Cloud Contracts 365 is helping MSPs grow safely and confidentlyCompanies, Products, and Books MentionedCloud Contracts 365– https://cloudcontracts365.comPAX 8 – https://www.pax8.comMicrosoft Partners– https://partner.microsoft.comAdobe Sign – https://acrobat.adobe.com/us/en/sign.html=== SPONSORSInternet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid=== MUSIC LICENSE CERTIFICATELicensee: Marvin BeeRegistered Project Name: IT Business PodcastItem Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireLicense Date: January 1st, 2024Item License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Uncle Marv and Corey Kirkendoll explore the latest developments in managed IT, from the impact of AI and automation to the importance of community and collaboration. They discuss memorable moments from recent conferences, including IT Nation Secure and Pax8 Beyond, and share insights on how to navigate information overload and make strategic technology choices. Corey emphasizes the need for MSPs to brand their offerings and maintain flexibility in their tech stack, while also highlighting the value of customer relationships and follow-up. Why Listen: Actionable Insights: Learn how to scale your MSP, leverage AI, and build a customer-focused business.Real-World Stories: Hear behind-the-scenes tales from IT conferences and the latest trends in swag and technology.Expert Advice: Gain practical tips from Corey Kirkendoll, a seasoned MSP leader with over 30 years of experience.Community Focus: Discover the value of collaboration, documentation, and community-driven growth in the IT industry.Entertainment Value: Enjoy a mix of humor, Florida Man stories, and industry insights that make this episode both informative and fun.Florida Man Shoots Ex-Boss: https://www.perplexity.ai/page/florida-man-shoots-ex-boss-GfcwQEIrScOMZLjactisbAGuest: Corey Kirkendoll is President and CEO of 5K Technical Services, an award-winning managed service provider (MSP) serving small and midsize businesses in North Texas. Company Website: https://www.5ktech.comLinkedIn Profile: https://www.linkedin.com/in/coreykirkendollCompanies, Products, and Books Mentioned: Cavelo – https://www.cavelo.comSyncro – https://www.syncromsp.comAbsolute – https://www.absolute.comWatchGuard – https://www.watchguard.comCode Hunter – https://www.codehunter.comDevicie – https://www.devicie.comConnectWise – https://www.connectwise.comAutotask – https://www.autotask.comNinjaOne – https://www.ninjaone.comHuntress – https://www.huntress.comSentinelOne – https://www.sentinelone.comOpenText – https://www.opentext.com=== SPONSORSPremier Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerready=== MUSIC LICENSE CERTIFICATELicensee: Marvin BeeRegistered Project Name: IT Business PodcastItem Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireLicense Date: January 1st, 2024Item License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Brad Gross joins Uncle Marv to recap the PAX8 Beyond show in Denver, sharing first-hand insights as both an exhibitor and industry legal expert. They discuss the exhaustion and excitement of booth life, the launch of the MSP Terms cloud platform, and the critical new FTC rules on auto-renewals affecting MSPs and vendors. The episode covers legal pitfalls, vendor agreements, client lawsuits, and the importance of clear contracts and expectation management for MSPs.Why ListenGet expert legal advice on the new FTC auto-renewal rules impacting MSPs and vendors.Learn practical strategies for managing contracts and client expectations.Discover how MSP Terms can streamline your contract process and boost compliance.Hear real-world stories from the PAX8 Beyond show, including lessons from the exhibitor floor.Understand the risks of vendor agreements and how to avoid common traps.Find out how to protect your MSP from client lawsuits and liability.Companies, Products & Books Mentioned MSP Terms: https://www.mspterms.comPAX8: https://www.pax8.com=== SPONSORSPremier Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerready=== MUSIC LICENSE CERTIFICATELicensee: Marvin BeeRegistered Project Name: IT Business PodcastItem Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireLicense Date: January 1st, 2024Item License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Join Uncle Marv and special guest Ryan Miller, CISO and vCISO at RootPoint, for a no-nonsense look at the new CMMC 2.0 rules shaking up the IT and MSP world. Ryan reveals why the Department of Defense’s phased rollout is set to cause chaos, why most MSPs are in for a rude awakening, and what it really takes to get compliant. Learn the differences between FCI and CUI, the truth about audit timelines, and why prime contractors might force you to Level 2—even if you think you’re safe at Level 1. Ryan also shares his personal strategies for mastering CMMC’s complexities and points listeners to top resources like GRC Academy and Summit 7 for further guidance.Why Listen? Get the unfiltered truth about CMMC 2.0’s impact on your business and clients.Learn how to avoid the most common and costly compliance mistakes.Hear firsthand advice from a CISO who’s helped dozens of MSPs navigate the CMMC maze.Access must-know resources and real-world strategies to prepare for the coming compliance storm.Companies, Products, and Books MentionedRootPoint: https://www.rootpoint.comSummit 7: https://www.summit7.usGRC Academy: https://grcacademy.ioKaseya: https://www.kaseya.comHoneywell: https://www.honeywell.comLockheed Martin: https://www.lockheedmartin.comAdobe: https://www.adobe.comKoffee Kult: https://www.koffeekult.com=== SPONSORSPremier Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerready=== MUSIC LICENSE CERTIFICATELicensee: Marvin BeeRegistered Project Name: IT Business PodcastItem Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireLicense Date: January 1st, 2024Item License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Mike Wieger, a passionate home labber and attorney, shares his journey from QNAP to custom-built NAS solutions, highlighting the importance of support, hardware flexibility, and the right fit for business versus home use. Learn how to choose the best NAS for your clients and when to consider virtualization.Why ListenExpert Insights: Hear from a home lab enthusiast and IT professional who has tested all major NAS solutions.Practical Advice: Learn how to choose the right NAS for your business or home lab, including hardware, support, and ecosystem considerations.Real-World Experiences: Gain valuable tips on network upgrades, virtualization, and self-hosting from someone who’s been there.Stay Informed: Understand the latest controversies and trends in the NAS world, including Synology’s recent changes.Inspiration: Discover how passion for technology can lead to innovative solutions, even outside of a traditional IT career.Companies, Products, and Books MentionedSynology – https://www.synology.comUnraid – https://unraid.netProxmox – https://www.proxmox.comTrueNAS – https://www.truenas.comQNAP – https://www.qnap.comNextcloud – https://nextcloud.comDocker – https://www.docker.comHome Assistant – https://www.home-assistant.ioPlex – https://www.plex.tvUbuntu – https://ubuntu.comWindows – https://www.microsoft.com/windowsJim Collison’s Home Gadget Geeks (podcast) – https://theaverageguy.tv/category/tagpodcasts/htpodcast/=== SPONSORSPremier Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerready=== MUSIC LICENSE CERTIFICATELicensee: Marvin BeeRegistered Project Name: IT Business PodcastItem Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireLicense Date: January 1st, 2024Item License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Why Listen?This episode offers MSPs and IT professionals a rare look at a new, laser-focused security vendor shaking up the channel. Nathan Ostrowski shares insider insights on how machine learning can dramatically improve detection of business email compromise—a threat that’s growing by 300% year over year. Main HighlightsMarv welcomes Nathan Ostrowski, co-founder of Petra Security, to the show at IT Nation Secure in Orlando. They start with a lighthearted chat about Duke basketball and the unique culture of Cameron Indoor Stadium, including the legendary “tenting” tradition for game tickets. The conversation quickly turns to the serious business of cybersecurity, as Nathan explains how Petra Security uses machine learning to detect Microsoft 365 account compromises faster and more accurately than traditional solutions. By analyzing data from Exchange, SharePoint, and Teams, Petra Security can catch attacks in minutes, not hours, and provides MSPs with clear, actionable reports. Nathan highlights the company’s rapid growth, their offer to analyze past incidents for free, and their upcoming presence at industry events. The episode is packed with practical advice, engaging stories, and a glimpse into the future of MSP security.Companies, Products, and Books Mentioned: Petra Security: https://petrasecurity.comMicrosoft 365: https://www.microsoft.com/microsoft-365BlackPoint: https://www.blackpointcyber.com=== SPONSORSProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid=== MUSIC LICENSE CERTIFICATELicensee: Marvin BeeRegistered Project Name: IT Business PodcastItem Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireLicense Date: January 1st, 2024Item License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Uncle Marv and Danny Jenkins reconnect at IT Nation Secure in Orlando, reminiscing about Danny’s unforgettable Iron Man suit appearance at Zero Trust World—a suit that ended up being raffled off for charity, with a twist. The conversation quickly turns to ThreatLocker’s latest product updates: the user store for MSPs, which empowers users with approved app alternatives, and a powerful new web filtering tool that integrates real-time approval workflows. Danny details how ThreatLocker’s EDR capabilities have evolved, now featuring data exfiltration detection, automated policy responses, and integration with Windows Defender for even more granular control. He also shares how ThreatLocker’s single agent approach keeps systems secure without overwhelming resources, and how new optimizations are slashing CPU overhead by up to 80%.The episode explores ThreatLocker’s journey through FedRAMP compliance, the importance of vendor compliance for MSPs, and the upcoming launch of a new feature to help businesses stay compliant with CMMC, HIPAA, NIST, and ISO standards. Danny gives a sneak peek at ThreatLocker’s 100 Days in Office webinar series, which offers practical, weekly steps for MSPs to improve security. The conversation wraps up with insights into ThreatLocker’s global expansion, 24/7 support, and the value of hands-on learning at Zero Trust World. === Companies, Products, and Books MentionedThreatLocker – https://www.threatlocker.com/Foxit (PDF software) – https://www.foxit.com/QPDF (PDF software) – https://qpdf.sourceforge.io/Zero Trust World (event) – https://www.zerotrustworld.com/IT Nation Secure (event) – https://www.itnation.com/secure/Super Ops (sponsor, mentioned in previous episode) – https://www.superops.ai/=== SPONSORSProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid=== MUSIC LICENSE CERTIFICATELicensee: Marvin BeeRegistered Project Name: IT Business PodcastItem Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireLicense Date: January 1st, 2024Item License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Uncle Marv sits down with Mike DePalma, Vice President of Business Development at OpenText, at IT Nation Secure in Orlando. Mike shares his unique journey from Datto and Kaseya to OpenText, highlighting the company’s recent acquisitions and their impact on the MSP channel. He explains how OpenText’s cybersecurity stack—including Webroot, Zix, Carbonite, and Pillar—offers MSPs a single pane of glass for security and Microsoft licensing.Mike emphasizes OpenText’s commitment to flexible contracts, premium support, and the ability to offer free trials for every client. He discusses the importance of business efficiency and unique value propositions for MSPs, and how OpenText’s new EDR offering is changing the game. The conversation also covers the challenges of portal utilization, the benefits of vertical-specific bundles, and the evolving MSP landscape under private equity influence.=== Companies, Products, and Books MentionedOpenText – https://www.opentext.com/Datto – https://www.datto.com/Kaseya – https://www.kaseya.com/AppRiver – https://cybersecurity.opentext.com/legacy/appriver/Webroot – https://www.webroot.com/us/enZix – zix.comCarbonite – carbonite.comConnectWise – https://www.connectwise.com/Ninja – ninjarmm.comPAX8 – https://www.pax8.com/en-us/=== SPONSORSProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid=== MUSIC LICENSE CERTIFICATELicensee: Marvin BeeRegistered Project Name: IT Business PodcastItem Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireLicense Date: January 1st, 2024Item License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Uncle Marv welcomes John Helms, Director of Product Management for Cybersecurity at ConnectWise, to discuss the latest in MSP security at IT Nation Connect. They cover ConnectWise’s new SIEM—available in Essentials and Pro versions—tailored for MSPs who need either basic monitoring or full-scale integration. John explains how ConnectWise leverages Elastic Security for a seamless, scalable solution, keeping all security tools in one place for MSPs.John’s career journey is a highlight, tracing his path from early ISP technician to leading product management at ConnectWise. He shares stories about the evolution of IT, the challenges of product management, and the importance of direct feedback from MSPs and engineers. The conversation also touches on the impact of remote work on security, the creative solutions MSPs are building, and the value of keeping everything in a single console. === Companies, Products, and Books MentionedConnectWise – connectwise.comMicrosoft – microsoft.comPax8 – pax8.comElastic Security – elastic.co/securityASIO Platform (ConnectWise ASIO) – connectwise.com/platforms/asio=== SPONSORSProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid=== MUSIC LICENSE CERTIFICATELicensee: Marvin BeeRegistered Project Name: IT Business PodcastItem Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireLicense Date: January 1st, 2024Item License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Ever feel like you’re fighting an uphill battle to keep your clients—and your MSP—safe from cyber threats? In this episode, Uncle Marv sits down with MacKenzie Brown from Blackpoint Cyber to talk about the real-world challenges and opportunities facing MSPs today.MacKenzie shares how Blackpoint’s Compass One platform is changing the game, giving MSPs a unified view of their security posture and helping them justify investments to clients. She also introduces MDR Essentials, a new, affordable option for MSPs who want to get started with advanced protection.“Compass One is really the unified platform to fix more proactive left of boom, asset management, vulnerability scanning, but also in this multi-tenancy hybrid ecosystem world that MSPs are working with.”The conversation turns to the latest threats—fake CAPTCHA, SSL VPN compromise, and malicious ScreenConnect installs—and how Blackpoint’s threat intelligence team is working to keep MSPs ahead of attackers. MacKenzie and Uncle Marv discuss the growing risk of liability for MSPs who fail to secure client environments, and why it’s more important than ever to have tough conversations with clients about security.They also explore the trend toward vendor agnosticism and the need for MSPs to standardize their tool stacks. Whether you’re a small MSP or a large one, this episode is packed with actionable insights and practical advice to help you protect your business and your clients.=== Companies, Products, and Books MentionedBlackpoint Cyber – https://blackpointcyber.com/Pax8 – pax8.comThreatLocker – https://www.threatlocker.com/Huntress – https://www.huntress.com/CrowdStrike – https://www.crowdstrike.com/en-us/SentinelOne – https://www.sentinelone.com/SonicWall – sonicwall.comFortinet – https://www.fortinet.com/Palo Alto Networks – https://www.paloaltonetworks.com/Veeam – https://www.veeam.com/=== SPONSORSProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid=== MUSIC LICENSE CERTIFICATELicensee: Marvin BeeRegistered Project Name: IT Business PodcastItem Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireLicense Date: January 1st, 2024Item License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Uncle Marv sits down with Liam Downward, co-founder and chief product officer of Cyrisma, at IT Nation Connect in Orlando. Liam shares his candid journey from MSP owner to cybersecurity innovator, revealing the pain points that inspired Cyrisma’s creation: tool overload, shrinking margins, and the need for affordable, accessible security. The discussion dives into how Cyrisma consolidates vulnerability management, data classification, dark web monitoring, and compliance into a single platform—helping MSPs increase efficiency and profitability.Key topics include strategies for increasing revenue without raising prices, the importance of defensibility in contracts, and how to turn risk visibility into a selling point. Liam also shares his thoughts on American sports, the business of soccer, and why Florida’s heat is a beast of its own. Whether you’re an MSP owner or IT professional, you’ll find actionable insights and a fresh perspective on thriving in a competitive market.=== Companies, Products, and Books MentionedCyrisma- https://cyrisma.comRapidFire ToolsProduct- https://www.rapidfiretools.comAcronis- https://www.acronis.comInter Miami CF- https://www.intermiamicf.comLA Galaxy- https://www.lagalaxy.comCISA- https://www.cisa.gov=== SPONSORSProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid=== MUSIC LICENSE CERTIFICATELicensee: Marvin BeeRegistered Project Name: IT Business PodcastItem Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireLicense Date: January 1st, 2024Item License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Lynn Williams of ASCII joins Uncle Marv live from IT Nation Secure 2025 for her first-ever podcast appearance, sharing stories from the heart of the IT community. Hear about the latest ConnectWise innovations, the impact of ASCII’s Taste of Success events, and why building relationships is the secret weapon for MSPs. This episode is a must-listen for anyone looking to stay ahead in the evolving world of IT.IT Nation Secure 2025 Highlights: Uncle Marv recaps the conference’s biggest announcements, including ConnectWise’s new endpoint management and security solution, SIEM updates, and the launch of PSA powered by ASIO.ASCII Group & Community Building: Lynn Williams shares the ASCII Group’s mission, the impact of Taste of Success and Edge events, and the value of building community among MSPs and IT leaders.ConnectWise, Microsoft, and Pax8 Partnership: A new turnkey solution for MSPs is unveiled, integrating Microsoft 365, ConnectWise RMM Pro, and more, streamlining security and operations for small business clients.Leadership & Industry Recognition: Shout-outs to ASCII’s leadership, including Alan Weinberger, and recognition of key partners and event sponsors. === Conference NewsConnectwise Launches Next Evolution of SIEM: https://rebrand.ly/ldflga1ConnectWise, Microsoft, and Pax8 Launch Cybersecurity and Endpoint Management: https://rebrand.ly/i9zlio8ConnectWise Launches PSA Powered by Asio and ConnectWise Pro: https://rebrand.ly/q93ue6a=== Companies, Products, and Books MentionedConnectWise – connectwise.comPax8 – pax8.comASCII Group – ascii.comBrad Gross (Speaker, Taste of Success) – bradgross.comChannel Hunters – channelhunters.comConnectWise RMM Pro – https://www.connectwise.com/platform/proConnectWise PSA – connectwise.com/platform/psa=== SPONSORSProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid=== MUSIC LICENSE CERTIFICATELicensee: Marvin BeeRegistered Project Name: IT Business PodcastItem Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireLicense Date: January 1st, 2024Item License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

This episode dives deep into the recent DragonForce ransomware attack that targeted an MSP using the SimpleHelp RMM tool, compromising both the provider and its clients. Uncle Marv is joined by Dave Sobel, host of MSP Radio and The Business of Tech podcast, to analyze what went wrong and how MSPs can avoid similar fates. The conversation covers the critical importance of patching known vulnerabilities, the risks of on-premises RMM tools, and the shift toward cloud-based solutions for reducing attack surfaces.Dave Sobel highlights the aggressive tactics of DragonForce, their ransomware-as-a-service business model, and why attackers are increasingly exploiting RMM tools. The episode also explores the concept of zero trust, the need for managed detection and response, and the legal risks MSPs face when failing to meet modern security standards. Listeners will walk away with actionable insights on improving cyber hygiene, rethinking persistent remote access, and evolving their security frameworks to keep up with today’s threats.=== Companies, Products, and Books MentionedMSP Radio / The Business of Tech Podcast: https://www.businessof.techSimpleHelp (RMM): https://simple-help.comDatto RMM: https://www.datto.com/products/rmmN-Able (formerly SolarWinds MSP): https://www.n-able.comAnyDesk: https://anydesk.comAtera: https://www.atera.comMeshAgent: https://meshcentral.com/meshagent.htmlNetSupport Manager: https://www.netsupportmanager.comQuickAssist (Microsoft): https://support.microsoft.com/en-us/windows/quick-assistScreenConnect (now ConnectWise Control): https://www.connectwise.com/software/controlSplashtop: https://www.splashtop.comTeamViewer: https://www.teamviewer.comSophos: https://www.sophos.comCrowdStrike: https://www.crowdstrike.comProofpoint: https://www.proofpoint.comMicrosoft: https://www.microsoft.com=== MUSIC LICENSE CERTIFICATELicensee: Marvin BeeRegistered Project Name: IT Business PodcastItem Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireLicense Date: January 1st, 2024Item License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Uncle Marv welcomes back Lisa Shorr, a leading authority on personal branding and client experience for IT businesses, for a lively and insightful discussion on video meeting etiquette. After breaking down the latest cybersecurity threats, the conversation shifts to the “new normal” of remote and hybrid work, where your camera is your connection to clients and colleagues.Lisa explains why turning your camera on is non-negotiable, how to create a professional (yet authentic) background, and why leaders must model the behaviors they want their teams to follow. She shares coaching tips for helping technical staff shine on screen, discusses the impact of nonverbal cues, and reveals how intentional presence builds trust, loyalty, and long-term business growth.The episode is packed with actionable tips, relatable stories (yes, including pajama pants on Zoom!), and a reminder that every video call is a chance to build—or lose—business. Lisa also previews her book, “Your Brand Unleashed,” and upcoming talks at IT Nation Secure and PAX8 Beyond. The show closes with a classic Florida Man story and a call to action for MSPs to lead by example, on and off camera.Companies, Products, and Books Mentioned: Shorr Success – https://shorrsuccess.com/Your Brand Unleashed (Book by Lisa Shorr) – https://amzn.to/43QzIHBSecure Future Tech Solutions – https://www.securefuturetech.com/ConnectWise / IT Nation Secure –https://www.connectwise.com/it-nation/securePAX8 Beyond – https://www.pax8beyond.com/Bitdefender – https://www.bitdefender.com/ThreatLocker – https://www.threatlocker.com/Huntress – https://www.huntress.com/Logitech StreamCam – https://amzn.to/4mxDnBDBlue Yeti Nano Microphone – https://amzn.to/3Z8LyKCFlorida Man and News:Florida Man survives alligator, only to be fatally shot by deputies: https://rb.gy/av6vj9Microsoft Windows Warning - Do Not Install These Apps: https://rb.gy/f0n77xMassive Login and Password Leak: https://rb.gy/0cokhx=== SPONSORSPremier Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerready=== MUSIC LICENSE CERTIFICATELicensee: Marvin BeeRegistered Project Name: IT Business PodcastItem Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireLicense Date: January 1st, 2024Item License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Watch the video here: https://www.youtube.com/watch?v=VSQ4kIIBbRQ=== Join Uncle Marv and Rob Rae as they preview Pax8 Beyond 2025, the can’t-miss conference for managed service providers. Rob shares the inside story of how this event has grown into a global phenomenon, with plans for expansion into Europe and Southeast Asia. Listeners get a sneak peek at the conference’s unique approach: tailored education tracks for every MSP persona, a commitment to neutral, value-driven content, and a focus on real-world business growth.Rob also addresses the challenges of scaling a fast-growing company, the importance of transparency, and the need for vendors to “jump in the pit” with their partners during tough times. From the excitement of a sold-out venue to the anticipation of surprise musical guests and high-profile keynotes, this episode captures the energy, honesty, and innovation that set Pax8 Beyond apart.Companies, Products, and Books Mentioned: Pax8 – https://www.pax8.comPax8 Beyond – https://www.pax8beyond.comDatto – https://www.datto.comLiongard – https://www.liongard.comScalePad – https://www.scalepad.comGradient MSP – https://www.meetgradient.comEnable – https://www.n-able.comLevel Platforms (historical, now part of AVG) – https://www.avg.comKaseya – https://www.kaseya.comSilverback (acquired by Dell) – https://www.dell.comMicrosoft – https://www.microsoft.com=== SPONSORSPremier Partner, NetAlly: https://www.itbusinesspodcast.com/netally/=== MUSIC LICENSE CERTIFICATELicensee: Marvin BeeRegistered Project Name: IT Business PodcastItem Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireLicense Date: January 1st, 2024Item License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Uncle Marv welcomes Syncro’s CEO Michael George and Chief Product Officer Dee Zepf for an in-depth conversation about the all-new XMM platform. Listeners get an insider’s look at how Syncro is addressing the biggest pain points for MSPs—integrating Microsoft 365 management, automating security baselines, and streamlining workflows within a single pane of glass. Michael and Dee share their journey from Continuum to Syncro, the risks and rewards of betting big on innovation, and how their partner-first approach is reshaping the MSP landscape.Key topics include Syncro’s unique per-technician pricing, the impact of private equity on MSP tools, and the technical challenges of building seamless Microsoft integrations. Dee explains how XMM delivers direct, multi-tenant 365 management, automated secure score monitoring, and CIS-aligned security baselines—all without the hassle of juggling multiple tools. The episode also covers Syncro’s AI-powered features, network discovery, and partnerships with industry leaders like Domotz and Splashtop.Companies, Products, and Books Mentioned: Check Out Syncro MSP: https://www.itbusinesspodcast.com/syncroMicrosoft 365: microsoft.com/microsoft-365Domotz: domotz.comSplashtop: splashtop.comConnectWise: connectwise.comN-able: n-able.comNinjaOne: ninjaone.comHaloPSA: halopsa.com=== SPONSORSPremier Partner, NetAlly: https://www.itbusinesspodcast.com/netally/=== MUSIC LICENSE CERTIFICATELicensee: Marvin BeeRegistered Project Name: IT Business PodcastItem Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireLicense Date: January 1st, 2024Item License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Uncle Marv sits down with Nancy Henriquez, CEO of Sibyl Consulting Group and a force for change in the MSP community. Nancy shares her journey from launching a break-fix shop at 22, building and selling her own MSP, working with SuperOps, and finally founding Sibyl Consulting. She explains the origin of her company’s name, rooted in Greek mythology, and how her consulting approach is anything but conventional.Nancy discusses why she rejects cookie-cutter strategies, focusing instead on helping MSPs align their business models with personal values and ideal clients. She shares examples of how personal growth unlocks business growth and details her process for helping clients transition from break-fix to managed services. The conversation covers the importance of self-assessment, redefining success, and why “best practices” are just guidelines—not laws. Nancy also opens up about her own evolution, ongoing training, and her mission to create lasting impact for MSPs and small businesses.Companies, Products, and Books Mentioned:Sibyl Consulting Group — https://sibylconsultinggroup.com/Goldman Sachs 10,000 Small Businesses Program — https://www.goldmansachs.com/citizenship/10000-small-businesses/Gary Pica’s Program (TruMethods) — https://www.trumethods.com/MSP 501 List — https://www.channelfutures.com/msp-501=== SPONSORSPremier Partner, NetAlly: https://www.itbusinesspodcast.com/netally/ === MUSIC LICENSE CERTIFICATELicensee: Marvin BeeRegistered Project Name: IT Business PodcastItem Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET Author Username: AlexanderRufireLicense Date: January 1st, 2024Item License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.