Uncle Marv's IT Business Podcast (Real Talk for IT Pros & MSPs)

Thinking ThreatLocker is spyware? Think again! Uncle Marv breaks down what ThreatLocker really does. Uncle Marv also shares candid stories and lessons for MSPs, from protecting client networks to handling difficult provider transitions and legal compliance. If you’re serious about your MSP reputation and want to stay on the right side of the law, this episode is a must-listen.​Understand why ThreatLocker is not spyware and how it actually protects client environments.​Learn practical ways to educate both clients and vendor technicians about modern security and application allowlisting.Recognize the importance of MSP professionalism, especially during client offboarding or provider transitions.​Grasp legal risks for MSPs in Florida if RMM or EDR agents are left behind, including the consequences cited under Florida Statute 815.06.Read Florida Statute 815.06 (Offenses Against Computer Users): https://tinyurl.com/4bpbsu78SPONSORS:Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerreadySHOW MUSIC: Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Uncle Marv closes out day two at the ASCII Cup by sitting down with Jason Jones from Microsoft, sharing proven tips to leverage the latest Microsoft partner program changes and security bundles. The conversation covers everything MSPs need to know about the new Defender and Purview Suites, actionable Copilot deployment, and best practices in using the partner portal and MS Learn for ongoing training. Enjoy authentic stories, practical advice, and a few sports laughs as the show highlights the importance of listening to MSP feedback, fostering community collaboration, and staying current on essential security tools.​Explore how Microsoft’s latest partner program changes enable MSPs to deliver robust cloud security, streamline licensing, and unlock new revenue streams with AI-powered Copilot and Defender Suite.This episode spotlights community-driven MSP innovation, Microsoft’s hands-on approach at ASCII, and top strategies for mastering partner portal benefits and training with MS Learn.​Uncover key takeaways for every MSP, from actionable Copilot prompts and essential AI guardrails, to maximizing client value through new security licensing and hands-on distributor support at ASCII Edge.SPONSORS:Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerreadySHOW MUSIC: Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Live from the energetic ASCII Cup in Philadelphia, Uncle Marv and tech community leader Ken Patterson cover what matters most to the IT channel: people, purpose, and progress. They reflect on Alan Weinberger’s legacy, the role of events in bringing MSPs together, and how shifts like COVID, cloud, and now AI continue to re-shape both operations and client expectations. Ken tells the Todyl story, emphasizing GRC and unified security, while also sharing personal advice for MSPs aiming to move from break-fix to true consultative partnership.Companies, Products and Books:Todyl: https://todyl.com/ASCII Group: https://www.ascii.com/PAX8: https://www.pax8.com/ConnectWise: https://www.connectwise.com/Alan Weinberger (ASCII Founder): https://tinyurl.com/ynx7xbxrIT Nation: https://www.connectwise.com/theitnationSPONSORS:Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerreadySHOW MUSIC: Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Ready to level up your MSP business? This episode dives deep into the strategies that power rapid growth, smarter product selection, and lasting success—directly from peer group leaders with decades of experience.Discover how MSP peer groups like ASCII Spark can help your business multiply revenue, streamline product decisions, and share real industry best practices. Featuring insights from Erez Zevulunov of MIT Consulting.Explore the evolution of managed services, from cybersecurity to AI, as Erez Zevulunov explains why joining ASCII Spark is essential for collaboration, rapid growth, and making smarter choices for your MSP.Find out how leading MSPs leverage peer groups to drive 10-15% year-over-year growth, integrate flexible security solutions, and stay ahead in the competitive tech landscape with expert advice from MIT Consulting and ASCII Spark.Companies, Products and Books: MIT Consulting: https://mitconsulting.ca/ASCII Spark Accountability Groups: https://www.ascii.com/accountability-groupsSentinelOne: https://www.sentinelone.com/BlackPoint Cyber: https://blackpointcyber.com/Huntress: https://www.huntress.com/Ingram Micro: https://www.ingrammicro.com/Rob Rae: https://www.linkedin.com/in/robtrae/ASCII EDGE: https://www.asciievents.com/SPONSORS:Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerreadySHOW MUSIC: Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Join Uncle Marv for an enlightening conversation unveiling the rewards and challenges of leading MSP peer groups, shared by US iTek’s David Stinner at ASCII Edge.​Learn how ASCII Spark peer groups elevate MSPs through collaboration, sharing success stories, best practices, and practical change, as David Stinner unpacks lessons from his journey.Discover actionable insights for MSP owners—David Stinner reveals how peer groups can accelerate business growth, tackle technical hurdles, and inspire leadership in the IT sector.​Tune in for the inside scoop on MSP best practices, technical case studies, and peer group leadership strategies that have set US iTek apart, all presented live from ASCII Edge.SPONSORS:Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerreadySHOW MUSIC: Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

In this episode recorded at the ASCII Cup in Philadelphia, Uncle Marv welcomes Dawn Sizer, co-founder and CEO of 3rd Element Consulting, to share her MSP journey rooted in a service-first and security-first philosophy. Dawn describes the evolution of her company from a physical security subsidiary to a leading MSP, emphasizing client flexibility without hidden costs and tackling tough projects like ISP moves with patience and expertise. She highlights exciting developments in AI, including agentic AI tools integrated into their CRM system, Go High Level, which promise to improve workflow and client engagement.Dawn also reflects on the tremendous value of belonging to the ASCII MSP community, lauding its supportive network and the women’s group initiative for fostering open, solution-oriented discussions. Fond memories of Alan Weinberger, ASCII’s founder, underscore the tight-knit, caring atmosphere of the MSP world. Her recognition with the 2025 Channel Pro MSP Leadership Award serves as a testament to genuine service and leadership.Companies, Products & Books: 3rd Element Consulting: https://3rdelementconsulting.com/ASCII Group: https://asciigroup.orgGo High Level (CRM): https://www.gohighlevel.comChannel Pro MSP Leadership Award: https://www.channelpronetwork.com/2025/08/12/top-msps-for-2025-channelpro-network/HubSpot: https://www.hubspot.comTech Tribe: https://techtribe.comSPONSORS:Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerreadySHOW MUSIC: Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Uncle Marv welcomes ASCII CEO Jerry Koutavis for a candid conversation on why vendor-neutral collaboration is the key to thriving in a rapidly evolving MSP landscape. Listeners will learn about ASCII’s 40+ years of industry leadership, how to approach client discussions around AI, and why moving “from VAR to MSP” is only the beginning. The episode includes a preview of ASCII’s AI Collective and provides insights into building trust and optimizing service delivery amidst constant change. Why Listen:Learn how to kickstart impactful client conversations about AIDiscover ASCII’s vendor-neutral, collaborative resources for MSPsHear about upcoming AI Collective webinars and member code sharingGet insights on navigating rapid tech change with confidenceConnect with a CEO who leads 1,500+ MSPs nationwideCompanies, Products and Books Mentioned: ASCII Group: https://ascii.com/ConnectWise: https://www.connectwise.com/Kaseya: https://www.kaseya.com/Datto: https://www.datto.com/Arnie Bellini: https://www.linkedin.com/in/arniebellini/ASCII EDGE event: https://www.asciievents.com/SPONSORS:Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerreadySHOW MUSIC: Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Uncle Marv sits with Josh Liberman live at the ASCII Cup in Philadelphia. Josh reflects on three decades of running Net Sciences and the pivotal decision to go “all in” on managed services. Stories span global travels, challenging transitions, and heartwarming ASCII memories—including an emotional tribute to Alan Weinberger. Don't miss actionable business advice, community-building strategies, and Josh’s signature humor.Why Listen:Learn how and why to transition to a flat-rate MSP modelDiscover the "pumpkin plan" and customer selection strategyUnderstand the power of ASCII as a professional familyGet real-world advice for handling client churn with confidenceHear behind-the-scenes stories of industry travel and networkingExperience touching moments honoring Alan WeinbergerExplore the broader impact of community and peer groupsGain actionable tips for MSP resilience and adaptabilityUnderstand business growth through trusting relationshipsLaugh and learn from candid stories and road trip anecdotesCompanies, Products & Books Mentioned: Net Sciences: https://netsciences.comASCII Group: https://www.ascii.comChannelPro Events: https://www.channelpronetwork.com/eventsDattoCon Europe: https://www.dattocon.comSonicWall: https://www.sonicwall.comIngram Micro: https://www.ingrammicro.comMicrosoft: https://www.microsoft.comCVX Expo: https://www.cvxexpo.comLiberty Bell: https://www.nps.gov/inde/learn/historyculture/stories-libertybell.htmChad Kempt (ASCII Member of the Year): https://www.linkedin.com/in/chadkempt/SPONSORS:Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerreadySHOW MUSIC: Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Uncle Marv welcomes Joe Balsarotti, president of Software To Go and longtime ASCII board member. Joe shares a treasure trove of business wisdom from four-plus decades in IT, including how strategic vendor relationships and white-glove service drive MSP success today. Together, they honor the legacy of ASCII founder Alan Weinberger, discuss how referral networks and peer forums fuel growth, and offer advice for newcomers and veterans alike. Discover actionable takeaways, memorable stories, and key resources live from Philadelphia’s biggest IT community event!Why Listen:How MSPs survive 45+ years of tech changePractical tips on Windows migrationsUnique benefits of ASCII membershipHeartwarming tribute to Alan WeinbergerReal client success stories post-COVIDHigh-value peer referrals and forumsRecruitment and growth strategies for IT businessesCompany, Products and Books Mentioned:Software To Go: https://www.software-to-go.com/main.phpASCII: https://www.ascii.com/Ingram: https://www.ingrammicro.com/DH (Distributor): https://www.dhdistributing.com/Sheraton Philadelphia: https://www.marriott.com/en-us/hotels/phldi-sheraton-philadelphia-downtown/overview/Alan Weinberger: https://www.linkedin.com/in/alanweinberger/ (Founder, ASCII)Comdex (event): https://en.wikipedia.org/wiki/COMDEXSPONSORS:Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerreadySHOW MUSIC: Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Uncle Marv streams live from the ASCII Edge event in Philadelphia, capturing the energy of the final channel gathering of the year. He’s joined by Steve Copeland from Rythmz, who shares insights on supplying Internet for live events and reflects on his journey from MSP to vendor. The episode pays heartfelt tribute to Alan Weinberger, founder of the ASCII Group, illustrating how his legacy of inclusivity and “community over competition” shaped today’s IT landscape. Guests trade stories of big city dinners, freezing walks, and the memorable embrace that defined ASCII’s culture.Listeners discover how the ASCII Cup serves as a celebration for both vendors and MSPs, bringing together diverse personalities for stories of growth, persistence, and fun. The conversation travels from garage MSP beginnings to vendor successes, from philosophical late-night talks to the nuts and bolts of event logistics. Emotional tributes highlight Alan’s enduring influence and the people who have carried his vision forward—even in his absence. Mentioned Entities:ASCII Group: https://www.ascii.comRythmz: https://www.rythmz.comSonicWall: https://www.sonicwall.comPax8: https://www.pax8.comSolutions Granted: https://www.solutionsgranted.comScaleCon: https://scalecon25.com/MSP Camp: https://www.mspcamp.comRedding Market: https://readingterminalmarket.orgAmazon: https://amzn.to/3EiyKoZBest Buy: https://www.bestbuy.comMicro Center: https://www.microcenter.com === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

I chat with Ryan Redmond, founder of Optrua and a long-time advocate for smarter sales, better systems, and industry progress. Ryan walks us through his background in CRM and ERP, shares why MSPs struggle with sales automation, and explains the challenges facing IT professionals when adopting Microsoft Dynamics and integrating it with existing business tools. We also dig into why process matters more than technology, how co-pilot and AI are changing the game, and what NSITSP is doing to move industry standards forward.Topics include Optrua’s consulting approach, practical tips for CRM adoption, sales process optimization, resources for MSP growth, and the importance of active participation in IT advocacy. You’ll find fresh perspectives to help you run your business smarter.​List of Companies, Products, and Books: Optrua: https://optrua.comNSITSP: https://nsitsp.orgMicrosoft Dynamics: https://dynamics.microsoft.comMicrosoft 365: https://microsoft.com/microsoft-365Microsoft CRM (now Dynamics): https://dynamics.microsoft.com/crm/IAMCP: https://iamcp.orgSalesforce.com: https://www.salesforce.comOracle: https://www.oracle.comSPONSORS:Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerreadySHOW MUSIC: Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

I share the latest MSP field story—helping a client whose remote staffer in Argentina couldn’t connect via VPN. What starts as a routine setup turns into a wild ride through blocked IPs, throttled Starlink connections, and Argentina’s secret war on VPNs. Hear how Ubiquiti’s VPN options, Microsoft 365 authentication quirks, and a dash of Duo MFA finally kept the user online.We’ll also chat about the latest MSP headlines, including ConnectWise patches, DefensX’s AI-enhanced secure browser, and cybersecurity reminders for October. Of course, there’s gear talk—the Red Tiger dash cam and its challenger, the VIOFO A229—and updates on my upcoming appearances at ASCII Edge and IT Nation Connect. IT pros, grab your notebook—this one’s equal parts troubleshooting and triumph.News:DefensX Secure Browser now offers native support for OpenAI Atlas: https://tinyurl.com/bdtrmtasCritical ConnectWise Flaws Expose MSPs to Fake Update Attacks: https://tinyurl.com/ys4ncpxkCompanies, Products, Books Mentioned:ConnectWise Automate: https://www.connectwise.com/software/automateDefensX: https://www.defensx.comUbiquiti: https://www.ui.comAT&T Business Fiber: https://www.att.com/businessNetBird: https://netbird.ioDuo: https://duo.comRed Tiger Dash Cam: https://redtigerdashcam.comVIOFO A229 Dash Cam: https://www.viofo.comASCII Edge Conference: https://www.asciievents.comIT Nation Connect: https://www.connectwise.com/theitnation/connectAmazon: REDTIGER Dash Cam Front and Rear: https://amzn.to/3JjhgzSVIOFO A229 Plus Front and Rear Dash Cam: https://amzn.to/3WlGxwpSPONSORS:Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerreadySHOW MUSIC: Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Uncle Marv welcomes back Kyle Kenyon, “The Pro Tech Guy,” for a lively, no-fluff conversation about cybersecurity, running an MSP, and working smarter — not harder. Kyle opens up about his origins, growing his space, and moving away from “man in the van” operations toward a more structured MSP approach.They dive into key challenges like client education, tool overload, and balancing personal passion projects with business demands. From SonicWall’s mess to the importance of MFA and password management, this episode delivers tactical IT talk and fun anecdotes alike. Kyle’s humor and real-life stories will resonate with every tech who’s ever had to rebuild a client relationship — or a website — from scratch.Mentioned Companies, Products & BooksSonicWall: https://www.sonicwall.comDiscord: https://discord.comRaspberry Pi: https://www.raspberrypi.comSquarespace: https://www.squarespace.comWordPress: https://wordpress.orgTechCon Unplugged (by MSP Unplugged / Paco LeBron): https://mspunplugged.comASCII Group: https://www.ascii.comSPONSORS:Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerreadySHOW MUSIC: Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Uncle Marv hosts a special 10-year reunion with Chad Kempt of Fast Computers to revisit their classic “Man in the Van vs. MSP” debate and explore how the world of solo techs and small MSPs has evolved. They dig into shifting vendor landscapes, realistic service models, and why being lean, documented, and relationship-driven still wins in today’s managed services space.This episode offers hard-won insights into scaling without losing personal touch, crafting an exit-ready business, balancing SLAs, and surviving the vendor squeeze. Whether you’re a solo tech hustling daily or running a 20-person MSP, this candid, real-world conversation reminds everyone that good service is good service—no matter the size.Companies, Products, and ReferencesInstant Housecall: https://www.instanthousecall.comHuntress: https://www.huntress.comApple: https://www.apple.comRogers: https://www.rogers.comIngram Micro: https://www.ingrammicro.comMicrosoft Azure: https://azure.microsoft.comZoom: https://zoom.usIT Glue: https://www.itglue.comKaseya: https://www.kaseya.comASCII Group: https://www.ascii.comPAX8: https://www.pax8.comDatto (Datto): https://www.datto.comSPONSORS:Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerreadySHOW MUSIC: Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Ever wonder how someone leaps from an art history degree to leading automation in the MSP world? In this episode, Tara Rummer, Channel Captain at Immy Bot and Advisor with Immense Networks, sits down to unpack her real journey—facing down imposter syndrome, championing neurodiversity, and finding her “aggressively friendly” groove. From early days building operational processes for an MSP to becoming the face of rapid automation, Tara shares what makes her tick and why authentic conversations matter now more than ever.In our chat, we dive into what sets Immy Bot apart from tools like Chocolatey and Ninite, the challenge (and the payoff) of transparent leadership, and why workplace culture wins over quick fixes every time. Plus, Tara reflects on the importance of supporting neurodiverse individuals in IT and how her LinkedIn mantra—“Hi, friends, foes, wizards, warlocks and jelly cat enthusiasts!”—is all about making everyone feel welcome. Definitely an episode packed with heart, strategy, and stories you don’t hear every day. Companies, Products, Books Mentioned (with URLs)ImmyBot: https://www.immy.bot/Immense Networks: https://immense.netbVoIP: https://www.bvoip.comAction1: https://www.action1.comChocolatey: https://chocolatey.orgNinite: https://ninite.comSentinelOne: https://www.sentinelone.comPax8: https://www.pax8.com === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

This episode explores why professionalism, certification, and ethics matter more than ever in the IT sector. Diana Giles talks about her rise as a recognized industry leader, the transition from side hustle to full-time business, and the benefits of clear communication for IT consultants. Hear insights from Diana’s teaching career and community involvement!​Diana also demystifies the need for certifications and the impact of evolving industry standards, all while reaffirming the importance of integrity and raising the bar for IT service providers everywhere.​Companies, Products, Books MentionedNational Society of IT Service Providers (NSITSP): https://www.nsitsp.org/Skyline IT Management: https://www.skylineitmgmt.com/ASCII Group: https://www.ascii.com/Microsoft 365: https://www.microsoft.com/en-us/microsoft-365SPONSORS:Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerreadySHOW MUSIC: Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

This episode opens with a bombshell: Synology finally reversed its drive compatibility policy for NAS units, allowing IT pros and businesses to use third-party drives again—a move that’s sent shockwaves through online forums and social media. I discuss the implications for MSPs and what it means for client storage setups. Next, DattoCon coverage reveals Kaseya’s acquisition of Inky, integrating cutting-edge AI email security into its MSP platform. I share community feedback, weigh pros and cons, and offer practical advice on adapting your stack.Listener shoutouts go to Diana Giles, Kyle Kenyon, and Troy Casper, with peer forum updates and troubleshooting tales. Personal gripes about vendor portals and credit card changes bring real MSP business struggles to the surface. Finally, hands-on reviews of Datto and EnGenius Wi-Fi access points showcase practical insights for network management. Upcoming events like ASCII Cup and IT Nation roundWhy Listen: Synology lifts third-party drive limitsInky AI email tech now part of KaseyaMSP vendor frustrations—address & billing changes explainedReal-world Wi-Fi access point comparisons: Datto vs EngeniusCompanies, Products, Books MentionedSynology: https://www.synology.comDatto: https://www.datto.comKaseya: https://www.kaseya.comInky: https://www.inky.comEnGenius: https://www.engeniustech.comUbiquity: https://www.ui.comUGreen: https://www.ugreen.comN-able: https://www.n-able.comBitdefender: https://www.bitdefender.comHuntress: https://www.huntress.comBlackpoint Cyber: https://blackpointcyber.comDomotz: https://www.domotz.comAction1: https://www.action1.comSPONSORS:Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerreadySHOW MUSIC: Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNMLSPONSOR MUSICItem Title: Upbeat CorporateItem URL: https://elements.envato.com/upbeat-corporate-HHAM5NZAuthor Username: music_waves_productionItem License Code: WXBA2N3UDPSPONSOR MUSIC:Item Title: An Summer Ambient CorporateItem URL: https://elements.envato.com/an-summer-ambient-corporate-GAVTRPCAuthor Username: Cozy_VibesItem License Code: TUN8XQDGWV === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Hear from Bradley Gross, one of the tech industry’s top attorneys and founder of Bradley Gross, PA. With over 20 years representing MSPs, Brad shares what every IT pro must know as lawsuits skyrocket around ransomware events. The conversation covers the specifics of contract language, rising legal standards, and how vendor agreements now shape your liabilities. Listeners also get actionable resources, advice on insurance policies to review, and Marv and Brad’s take on setting real-world client expectations that keep everyone safer. Actionable TakeawaysReevaluate your insurance: Confirm you have updated cyber, E&O, and liability policies tailored for cyber threats.Review and update your contracts: Ensure documents detail your services, limitations, and clarify what’s not covered.Educate your clients upfront: Proactively manage customer expectations to preempt knee-jerk blame and legal action.Companies, Products, and Books MentionedLaw Office of Bradley Gross, PA: https://bradleygross.comTechnology Broadcast (podcast): https://bradleygross.podbean.com/Acronis: https://www.acronis.comSentinelOne: https://www.sentinelone.comFortinet: https://www.fortinet.comSPONSORS:Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerreadySHOW MUSIC: Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Join Uncle Marv and veteran MSP Tom Wyant as they dive deep into the Ubiquiti ecosystem for IT professionals. Discover real-world tips for replacing SonicWall and Cisco hardware, advanced UniFi management, and transitioning to cost-effective network hardware for MSPs. Whether you’re an Ingenious, Synology, or Cisco fan, get candid pros and cons plus actionable advice designed for IT business owners.Actionable TakeawaysConsider Ubiquiti for new deployments and client upgrades: it offers robust features, is easy to manage, and dramatically reduces ongoing licensing costs.Always stock spare hardware and leverage 5-year replacement warranties to provide seamless support and minimize downtime for clients.Use Synology not just for storage, but for virtualization, backup, and value-added MSP services; maximize the compatibility features for deploying third-party devices and apps.Amazon LinksApple iPad 11-inch: https://amzn.to/4nTH6cs16-in-1 Thunderbolt Docking Station: https://amzn.to/472VLwiPhilips Sonicare Protection Rechargeable Electric Toothbrush: https://amzn.to/42mtBd1Companies, Products, and Books MentionedUbiquiti: https://www.ui.com/Synology: https://www.synology.com/SonicWall: https://www.sonicwall.com/Engenious: https://www.engeniustech.com/Hostifi: https://hostifi.com/Meraki: https://meraki.cisco.com/Cisco: https://www.cisco.com/UniFi Store: https://store.ui.com/Reolink: https://reolink.com/Philips Sonicare: https://www.usa.philips.com/Domotz: https://www.domotz.com/Datto: https://www.datto.com/Keeper: https://www.keepersecurity.com/CrowdStrike: https://www.crowdstrike.com/SPONSORS:Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerreadySHOW MUSIC: Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNMLSPONSOR MUSICItem Title: Upbeat CorporateItem URL: https://elements.envato.com/upbeat-corporate-HHAM5NZAuthor Username: music_waves_productionItem License Code: WXBA2N3UDPSPONSOR MUSIC:Item Title: An Summer Ambient CorporateItem URL: https://elements.envato.com/an-summer-ambient-corporate-GAVTRPCAuthor Username: Cozy_VibesItem License Code: TUN8XQDGWV === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

This episode explores the journey of Kevin Dutkiewicz launching Tech Brews, his approach to serving underserved small businesses, the struggles with business administration, and the philosophy of running a modern MSP without the typical minimums. Uncle Marv and Kevin debate the realities of break-fix models, Trunk Slammer myths, and community-driven solutions. Listeners gain insight into tech stacks, vendor management, legacy client support, and why being active in groups like MSP Geek is vital for IT pros. Geek out with discussions on home automation, Code Mash, and what truly helps an MSP succeed in today’s dynamic market.Actionable TakeawaysFocus on providing IT support to small businesses with affordable, accessible service—there’s an untapped market below typical MSP minimums.Evolve your toolset (ticketing, quoting, documentation) as your business matures and scales.Be intentional with work/life boundaries and stay active in community groups to sharpen your skills and network.Companies, Products, and Books MentionedTech Brews: https://www.techbrews.co/OIT VoIP: https://www.oit.coHalo PSA: https://halopsa.comHudu: https://hudu.com/Sophos: https://sophos.comHuntress: https://huntress.comIT Glue: https://itglue.comClickUp (Project Management Platform): https://clickup.comZomentum (Quoting): https://www.zomentum.comCode Mash Conference: https://codemash.orgMSP Geek: https://www.mspgeek.orgTony Packo’s Restaurant: https://tonypackos.comSPONSORS:Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerreadySHOW MUSIC: Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Uncle Marv sits down again with Jermaine Clark, Sherweb’s Senior Manager of AI Readiness, for a lively discussion about how managed service providers can drive real business results with AI. Jermaine walks through Sherweb’s robust AI initiatives, including training, certification, and hands-on guides for automating onboarding, ticketing, and customer service. The episode covers practical frameworks for integrating AI based on MSP business models, current trends in tech adoption, and strategies to avoid common pitfalls like shiny object syndrome. Jermaine’s insights are drawn from years of MSP experience and a passion for helping IT businesses scale and innovate.Actionable TakeawaysUse Sherweb’s 90-day blueprint to assess internal processes, automate repetitive tasks, and create scalable business models.Leverage AI agents for automating onboarding, ticket triage, and customer support to reduce human error and boost consistency.Focus on upskilling your staff with AI-powered learning platforms, certifications, and real use-case training for team growth.Companies, Products, Books MentionedSherweb: https://www.sherweb.comMicrosoft Copilot: https://www.microsoft.com/en-us/microsoft-365/copilotPerplexity: https://www.perplexity.aiOpenAI / ChatGPT: https://openai.comGemini (Google AI): https://gemini.google.comSlack: https://slack.comMicrosoft Teams: https://www.microsoft.com/en-us/microsoft-teams/group-chat-softwareSPONSORS:Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerreadySHOW MUSIC: Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Jermaine Clark of Sherweb sits down with Uncle Marv to discuss what AI readiness means for MSPs, sharing practical advice, personal stories, and vendor insights. The conversation tackles how the rapid adoption of AI has shifted the balance between MSP expertise and client knowledge, emphasizing the need for a security-first approach and regular data governance. Jermaine recounts his journey from saving sea turtles to leading Sherweb’s AI initiatives, offering humorous and relatable anecdotes from cross-industry experiences. The episode guides listeners through the strategic steps MSPs should take to stay relevant—upgrading systems, empowering teams, and leveraging robust cloud solutions. Listeners will get actionable recommendations, hear about real-world training, and find out why adaptation and ethical deployment are key to thriving in today’s IT environment.Why Listen:Learn practical steps for AI readiness specifically for MSPs.Explore the urgency of securing data and client environments as AI spreads.Unlock lessons from Jermaine’s career pivot—from biology to IT success.Get up to speed on Sherweb’s cloud, security, and backup solutions.Discover how to empower and train IT teams for AI-driven support.Enjoy memories, tech humor, and candid advice on staying competitive.Companies, Products, and Books Mentioned:Sherweb: https://www.sherweb.com/Microsoft Copilot: https://www.microsoft.com/en-us/microsoft-365/copilotAppRiver: https://www.appriver.com/Matrix (film): https://www.imdb.com/title/tt0133093/Johnny Mnemonic (film): https://www.imdb.com/title/tt0113481/Blade Runner (film): https://www.imdb.com/title/tt0083658/iRobot (book): https://en.wikipedia.org/wiki/I,_RobotSPONSORS:Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerreadySHOW MUSIC: Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Ever felt pressured to keep quiet in your business or IT community? Uncle Marv unpacks what Jimmy Kimmel’s comeback teaches IT pros about the freedom to speak in the face of political and industry pressure. With real stories of cyberbullying, shady marketers, and systemic bias, Marv reminds us that doing the right thing means accepting the risk—and the impact—of going public. You’ll get personal experiences, cautionary tales, plus clear advice for handling DEI, solo tech reality checks, and the uncomfortable but necessary conversations all professionals should have.3 Most Actionable Takeaways:Stand up for honest speech in business—even when there’s personal or professional riskCall out unethical practices and support marginalized colleagues to foster real diversity and inclusionDon’t judge IT pros by stereotypes; boost professionalism and unity in the MSP spaceSPONSORS:Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerreadySHOW MUSIC: Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

I’m joined by Matt Yesbeck, the innovative co-founder of MSPX, a groundbreaking online marketplace empowering MSPs to buy, sell, and value managed services contracts with confidence. Matt brings deep industry experience as a builder of smart, secure business solutions for IT providers. Together, we unpack the new features of MSPX 2.0, including trust scores, escrow-backed transactions, and tools for contract evaluation that are driving real change in the managed services sector. Whether you’re looking to grow or streamline your MSP business, this episode gives you actionable insights for scaling up and standing out.Why Listen:Discover what’s new in MSPX 2.0Learn how trust scores and onboarding build confidenceFind out about escrow-backed transactionsDive into the Client Compass tool for portfolio healthGet inspired by community-driven MSP dealsCompanies, Products, and Books Mentioned:MSPX Marketplace: https://mspx.storeYesteck IT Services: https://yesteck.ioMonjur (Legal/MSA partner): https://monjur.comASCII (peer group/partner): https://www.ascii.comChannelnomics (advisor): https://www.channelnomics.comClient Compass (tool): https://clientcompass.mspx.storePax8: https://www.pax8.comSPONSORS:Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerreadySHOW MUSIC: Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

If you want a truly no-BS look at life as a Managed Service Provider, this is the episode you can’t miss. I’m joined by Bret Erickson—owner of Passkey Technology up in Golden Valley, Minnesota, and a founding force within the National Society of IT Service Providers (NSITSP). Bret shares how he went from gigging as a musician all over the country to leading a tech business that’s thrived since the late ‘90s. Trust me, there’s some wisdom here you won’t find anywhere else.We dive into what it really means to run an MSP in today’s tech jungle: hybrid service models that actually work, why the “unlimited help desk” isn’t always smart, and how surviving vendor bundling is the new name of the game. Bret talks candidly about balancing old-school networking chops with new remote management platforms—plus the pros and cons of going all-in on Microsoft Intune versus keeping your stack best-of-breed.If you care about professionalism, industry reputation, and smart business moves, you’ll love hearing Bret’s take on joining NSITSP and working to standardize best practices for MSPs. He’s a committee veteran with real skin in the game.We also geek out over tools like Kaseya 365 Ops, ThreatLocker for application control, and the future of endpoint security. Bret brings up community topics like the CMMC framework and CIS Controls—essential reading for anyone who wants to step up their compliance game.Companies, Products and Books mentioned: Passkey Technology: https://www.passkeyinc.com/NSITSP: https://www.nsitsp.org/Kaseya 365 Ops: https://www.kaseya.com/resource/k365-ops-for-msps/Microsoft Intune: https://learn.microsoft.com/en-us/intune/Microsoft Defender for Endpoint: https://www.microsoft.com/en-gb/security/business/endpoint-security/microsoft-defender-endpointSaaS Alerts: https://saasalerts.com/Huntress Security: https://www.huntress.com/CMMC (DoD Information): https://business.defense.gov/Programs/Cyber-Security-Resources/CMMC-20/CIS Controls: https://www.cisecurity.org/controlsPax8 Beyond Conference: https://www.pax8.com/events/beyond/SPONSORS:Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerreadySHOW MUSIC: Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

On this episode of the IT Business Podcast, I dig deep into why customer service often misses the mark—sharing both hilarious and infuriating stories from recent tech support calls and product woes. You’ll hear about my battles with big brands like Samsung and Bosch, porting nightmares with Fusion Connect, and wins with vendors who still “get it”—plus practical shout-outs for industry friends and events like the Channel Program, ASCII Edge, MSP Summit, and TechCon Unplugged.I pull wisdom from foundational books, “Customer Service is Worthless, Customer Loyalty is Priceless” and “Delivering Knock Your Socks Off Service,” breaking down actionable principles every IT pro should adopt ASAP. Learn why your customers truly are your paycheck, how first impressions make or break client relationships, and why a simple thank you goes further than any technical fix. Tune in for takeaways, vendor picks, and a special peek at my process for keeping support human.Amazon Featured Products:Pluggable 16-in-1 Dock: https://amzn.to/41Vm8SaCustomer Service is Worthless (Jeffrey Gitomer): https://amzn.to/4pAOg7hDelivering Knock Your Socks Off Service (Kristin Anderson): https://amzn.to/46mPOsAFlorida Man: Crossbow Trash Dispute: https://em8k.short.gy/CtKGUSOther Links:Channel Program: https://www.channelprogram.comHelpt: https://www.helpt.comCynomi: https://www.cynomi.comLAN Infotech: https://laninfotech.comCapstone IT Services: https://www.capstoneitservices.comUnbound Digital: https://unbounddigital.comFusion Connect: https://www.fusionconnect.comEnGenius: https://www.engeniustech.com/SonicWall: https://www.sonicwall.comASCII Edge: https://asciievents.com/events/ascii-edge/TechCon Unplugged: https://www.techconunplugged.comSPONSORS:Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerreadySHOW MUSIC: Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNMLSPONSOR MUSICItem Title: Upbeat CorporateItem URL: https://elements.envato.com/upbeat-corporate-HHAM5NZAuthor Username: music_waves_productionItem License Code: WXBA2N3UDPSPONSOR MUSIC:Item Title: An Summer Ambient CorporateItem URL: https://elements.envato.com/an-summer-ambient-corporate-GAVTRPCAuthor Username: Cozy_VibesItem License Code: TUN8XQDGWV === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Unlock the real story of managed services as Ron and Sydney join Uncle Marv to discuss adapting tech stacks, surviving documentation disasters, and why hands-on fieldwork still matters. Learn how to leverage networking, win as a small MSP, and hear wild stories—from hard drive crushing to Florida’s reptile wrangling Python Challenge.Florida Man Arrested in Multi-State Cyber Fraud: https://gbi.georgia.gov/press-releases/2025-09-03/gbi-arrests-florida-man-multi-state-cyber-fraud-investigationCompanies, Products, Books Mentioned: ConnectWise: https://www.connectwise.comMSP360: https://www.msp360.comAddigy: https://www.addigy.comFusion Connect: https://www.fusionconnect.comTech Marketing Engine: https://techmarketingengine.comUSB Fast Charging Station: https://amzn.to/4ppDf8LASCII: https://www.ascii.comLeadership West Orange: https://wochamber.com/leadership-west-orange-returns/Leadership Broward: https://leadershipbroward.orgFlorida Python Challenge: https://flpythonchallenge.orgFlorida Man Games: https://www.thefloridamangames.com/Freedom Factory (event venue): https://freedomfactoryusa.comSPONSORS:Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerreadySHOW MUSIC: Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNMLSPONSOR MUSICItem Title: Upbeat CorporateItem URL: https://elements.envato.com/upbeat-corporate-HHAM5NZAuthor Username: music_waves_productionItem License Code: WXBA2N3UDPSPONSOR MUSIC:Item Title: An Summer Ambient CorporateItem URL: https://elements.envato.com/an-summer-ambient-corporate-GAVTRPCAuthor Username: Cozy_VibesItem License Code: TUN8XQDGWV === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Discover why ScaleCon is called the “best MSP conference ever” as Uncle Marv and Tahir discuss what sets it apart: practical strategies, zero sales pitches, and a focus on what works. Tahir shares raw stories from last year’s event, including how attendees drove enormous revenue jumps and learned game-changing marketing strategies. Listen for tips on inbound and direct mail success, the thinking behind a single-stage, high-engagement event, and how vendor relationships add authentic value. Get the scoop on what’s new for 2025, including practical 10-minute tactics sessions and why “no pitching” remains a firm rule for ScaleCon. Highlights: ScaleCon 2025 is backed by real attendee results: some MSPs saw hundreds of thousands in increased revenue in just months.Direct mail tactics and content marketing delivered measurable wins for MSPs, including $2,000/month new contracts.Event philosophy: Single-stage, growth-focused sessions with handpicked practitioners, no sales pitches—leading to high engagement and ROI.Partnerships: ScaleCon co-hosted by MSP Camp and The Tech Tribe to bring best-in-class content for managed service providers.Companies, Products, and Books Mentioned:ScaleCon: https://scalecon25.comMSP Camp: https://msp-camp.comTech Tribe: https://thetechtribe.comRobin Robbins: https://technologymarketingtoolkit.comRoosevelt New Orleans: https://www.therooseveltneworleans.comMagnetic Marketing: https://magneticmarketing.comSPONSORS:Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerreadySHOW MUSIC: Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Floods, failed DIY, and donut debates! This episode covers everything from home catastrophes to the practical realities of IT support when clients do things their own way. This episode with Matt delivers more laughs, hard lessons, and hands-on IT advice than a week in the field.Why listen:Learn how a simple bathtub disaster led to a total home overhaul and $15,000 in repairsGet actionable advice for dealing with insurance after accidentsDiscover the right way to upgrade computers for secure domain accessHear real stories of client mishaps and IT best practicesFind out why Fab’s Auto Backup is a must-have for migrationsLaugh at DIY attempts and over-the-top donut searchesGrab insider tips for TechCon Unplugged eventsThe WMIC Command to Retrieve the Windows Product Key: wmic path softwarelicensingservice get OA3xOriginalProductKeyCompanies, Products, Books Mentioned:TechCon Unplugged: https://techconunplugged.com/FABs Auto Backup: https://www.fpnet.fr/ConnectWise: https://www.connectwise.com/QuickBooks: https://quickbooks.intuit.com/SolarWinds: https://www.solarwinds.com/Lenovo: https://www.lenovo.com/Dell: https://www.dell.com/Property Brothers: https://www.hgtv.com/shows/property-brothersAmazon: https://www.amazon.com/D7 (PC Tech Tool): https://www.foolishit.com/d7/ === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Matt Mulcahy shares the blueprint for launching MSP Cyber in 2025. We cover what it really costs, what tools matter, where MSPs are going wrong with value, and why combining IT with digital marketing is a game-changer.Why Listen:Learn the real startup costs of an MSP todayWhy Miami’s IT market is still wide openShifting value away from just help desk servicesHow CRMs beat PSAs for real business growthBalancing fixed projects with managed clientsPractical EOS planning for growthScaling smart while avoiding tool sprawlCompanies, Products, Books Mentioned:Ubiquity: https://ui.comWindstream/Unity: https://www.windstream.comMSP Cyber: https://miamicyber.techProSource: https://www.prosource.netHubSpot: https://www.hubspot.comHalo PSA: https://halopsa.comMiro: https://miro.comEOS (Entrepreneurial Operating System): https://www.eosworldwide.comHuntress: https://www.huntress.comTruMethods (Gary Pica): https://www.trumethods.com/Galactic Advisors: https://galacticadvisors.com === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Ever been told, “You’re too expensive”? Yeah, me too. In this episode, I share how I deal with prospects who quote me lower rates from “their guy” — and why I never match those prices. Instead, I focus on flipping the conversation to value, downtime costs, and the trust that keeps clients with me for decades.Why Listen:Learn why I never match lower competitor pricingSimple framework: per site, per server, per computer, per userHow to present yourself as a business, not “just a tech”Flipping downtime into measurable cost for clientsLessons from attorneys on billing and worthCompanies, Products, People Mentioned:Fluke Networks: https://www.flukenetworks.comNetAlly: https://netally.comMicrosoft: https://www.microsoft.comActivTrak: https://www.activtrak.comSPONSORS:Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerreadySHOW MUSIC: Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

After conversations with Cory Clark of SonicWall and Reddit’s MSP community, I lay out the facts and why poor practices—not firewalls—are usually the weak link. I also share my hands-on Ubiquiti deployments (cameras, gateways, doorbells), how Cable Finder through Telarus helped me sign two clients on the spot, and review the CoolPie 3-in-1 SSD Cloner for NVMe drives. And yes—another Florida Man story.Companies, Products & Tools MentionedSonicWall — https://www.sonicwall.comUbiquiti / UniFi — https://ui.comFortinet — https://www.fortinet.comTelarus — https://www.telarus.comCable Finder — https://cablefinder.comWindstream (now Unity) — https://www.gounity.comRuckus — https://www.commscope.com/ruckus/CoolPie 3-in-1 SSD Cloner (Amazon): https://amzn.to/4mQHfgjSOHO Touch M.2 NVMe Duplicator 1-7 Cloner & Wiper: https://amzn.to/4ml00spProofpoint — https://www.proofpoint.comFlorida Man Clings to Hood of Car in Cocoahttps://www.fox35orlando.com/news/florida-man-clings-hood-car-speeding-down-road-driver-watches-horror-really-scaryhttps://www.clickorlando.com/video/news/2025/08/20/man-seen-clinging-to-car-hood-in-cocoa-in-critical-condition-after-crash/SPONSORS:Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerreadySHOW MUSIC: Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNMLSPONSOR MUSICItem Title: Upbeat CorporateItem URL: https://elements.envato.com/upbeat-corporate-HHAM5NZAuthor Username: music_waves_productionItem License Code: WXBA2N3UDP === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

What if you could slash your hiring time from 44 days to just 5? In this can’t-miss interview, Chris Keith of Hirexe shares how his AI-powered platform is turning chaos into clarity for MSP recruitment. From scraping “real CV” data to delivering vetted candidates at lightning speed, Chris reveals the secrets behind his revolutionary process and how you can save up to 75% on payroll—without sacrificing quality or culture! Guest: Chris KeithFounder & CEO of Hirexe, acclaimed for revolutionizing IT recruitment with AI-driven solutions. Known as the “Useful AI Guy,” Chris leverages years of tech and business experience to deliver high-quality, cost-effective talent to MSPs worldwide.Website: Hirexe: https://hirexe.com/LinkedIn: https://www.linkedin.com/in/itschriskeith/Companies, Products and Books MentionedPitchIT (IT Nation Connect 2025): https://www.connectwise.com/it-nation/connectChatGPT: https://chat.openai.comClaude (AI tool): https://claude.aiSPONSORS:Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerreadySHOW MUSIC: Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Uncle Marv welcomes Chris Champion, an entrepreneur deeply embedded in AI-powered business automation and podcasting. They cover AI's explosive growth, its impact on various industries including IT, legal, and transportation, and the necessity of integrating AI into workflows. Chris shares how AI agents help scale his productivity and how entrepreneurs can leverage AI as a "digital lemonade stand." The episode mixes engaging anecdotes, like AI's threat prediction from Google's BARD, AI's role in podcast marketing, and believer vs faith perspectives about progress and survival in an AI-driven world. Ideal listening for IT pros, business owners, and tech enthusiasts eager to get ahead."Why Listen" TakeawaysLearn how AI can help (or harm) real people and businessesDiscover why human judgment should always double-check AIHear success stories of AI agents boosting business productivityGet practical advice for making AI work for you, not against youStay ahead with tips on entrepreneurship, podcasting, and automationUnderstand the dangers and the massive potential of AI in ITCompanies, Products, and Books Mentioned:Ubiquiti: https://www.ui.com/SonicWall: https://www.sonicwall.com/ChatGPT: https://chat.openai.com/Annual Science (journal): https://www.annualreviews.org/Google Gemini (formerly Bard): https://blog.google/technology/ai/introducing-google-gemini/Champion AI: https://championai.com/Chipotle: https://www.chipotle.com/Miami Heat: https://www.nba.com/heatFlorida Man: https://www.cbssports.com/nba/news/ex-miami-heat-employee-charged-for-selling-millions-of-dollars-worth-of-stolen-memorabilia-from-team-facility/Man hospitalized after ChatGPT recommends bromide as substitute for salt: https://www.acpjournals.org/doi/10.7326/aimcc.2024.1260SPONSORS:Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerreadySHOW MUSIC: Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNMLSPONSOR MUSIC:Item Title: An Summer Ambient CorporateItem URL: https://elements.envato.com/an-summer-ambient-corporate-GAVTRPCAuthor Username: Cozy_VibesItem License Code: TUN8XQDGWV === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

If you’ve ever dreaded those endless compliance audits, this one’s for you! I’m joined by Mark Heather from ComplianceAide, and we break down how MSPs can slash audit time by up to 85%, onboard in minutes, and deliver polished, board-ready compliance reports without adding a single person to the payroll. This AI-powered platform isn’t just fast — it’s smart, scalable, and designed to turn compliance from a painful chore into a profitable service.Why You Should ListenCut compliance audit time by up to 85% — from 220 hours down to as little as 16.Onboard in 15 minutes and let AI do the heavy lifting — no extra staff needed.350+ frameworks supported plus custom reports for CEOs, CTOs, and CFOs.Integrations with top MSP tools like ConnectWise, Acronis, and N-able for instant evidence gathering.Turn compliance into revenue with upsell opportunities (cyber insurance, MFA, remediation services).Companies, Products, Books MentionedComplianceAide: https://thecomplianceaid.comIT Nation Connect: https://www.connectwise.com/the-it-nation/events/it-nation-connectConnectWise: https://www.connectwise.comAcronis: https://www.acronis.comN-able: https://www.n-able.comNIST Cybersecurity Framework: https://www.nist.gov/cyberframeworkSPONSORS:Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerreadySHOW MUSIC: Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Hey friends — in this one I talk with Dexter Caffey from Smart Eye Technology about stopping cybercriminals with continuous biometric security. No keys, no fobs — just your face and a camera. From banks and law firms to medical offices, this could be the next standard for MSP security.Why Listen:Learn how continuous authentication worksStop remote desktop attacks instantlyKeep files locked to the right person onlyHear real-world bank fraud prevention storiesCompanies, Products & Books Mentioned: Smart Eye Technology: https://getsmarteye.comSmart Eye App Registration: https://smarteyeapp.com/registrationConnectWise: https://www.connectwise.comAcronis: https://www.acronis.comArkansas Bankers Association: https://www.arkbankers.org/SPONSORS:Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerreadySHOW MUSIC: Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Choosing a network monitoring platform isn’t one-size-fits-all. In this episode, I compare Auvik and Domotz head-to-head, sharing my hands-on experiences and candid MSP feedback. We’ll talk integrations, multi-site dashboards, NetFlow analytics, and reverse proxy simplicity. You’ll hear real-world pros and cons to help you avoid costly trial-and-error. And yes — I’ll reveal the tool I personally use and why.Why Listen:Side-by-side field-tested comparison of Auvik & DomotzLearn about NetFlow analytics vs reverse proxy use casesHear honest pros/cons straight from MSP peersGet insights on cloud vs on-prem solutionsUnderstand when to pick deep analytics over fast rolloutCompanies, Products, Books Mentioned (with clickable URLs)Auvik: https://www.itbusinesspodcast.com/auvik/Domotz: https://www.itbusinesspodcast.com/domotzHelient: https://www.helient.com/365 Technologies Inc.: https://www.365tech.ca/IT Glue: https://www.itglue.comSonicWall: https://www.sonicwall.comSPONSORS:Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerreadySHOW MUSIC: Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Join me as I chat with Nat about the transition from managed services to building an AI-driven solution for ticket management and documentation. Nat shares candid insights from the PitchIT bootcamp, talks integrations with IT Glue and other platforms, and reveals their vision for empowering techs and boosting MSP margins. Whether it’s learning how AI can augment your team or understanding the future of project work in the MSP ecosystem, you’ll get actionable advice and plenty of laughs along the way.List of Companies, Products, and BooksWebsite: https://mizo.techConnectWise: https://www.connectwise.comHalo PSA: https://halopsa.comAutotask PSA: https://www.datto.com/products/autotask-psaIT Glue: https://www.itglue.comDatto: https://www.datto.comPitchIT: https://www.connectwise.com/pitchitSPONSORS:Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerreadySHOW MUSIC: Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

What does it really mean to sell your MSP and stay in the game? On this episode, I chat with Paco LeBron—fresh off selling a majority stake in ProdigyTeks and stepping up as CEO for MSP Owners Group. Paco drops hard-won insights on leadership, the pitfalls of transactional M&A, and why a company’s soul matters more than just financials. If you want to know how the new wave of MSP acquisitions is different, and how to thrive in a changing landscape, this episode is can’t-miss!We also talk all things TechCon Unplugged, the role of peer community in the MSP world, and what’s next as the industry faces more automation and roll-ups. Companies, Products, & Books Mentioned (List with URLs)ProdigyTeks: https://prodigyteks.comMSP Owners Group: https://msp-og.comMSP Unplugged: https://www.mspunplugged.comTechCon Unplugged: https://www.techconunplugged.comSynology: https://www.synology.com/The 20 (MSP group): https://www.the20.comOpenText Cybersecurity: https://www.opentext.comGTIA (formerly CompTIA): https://www.gtia.orgAmazon Highlight:Wavlink (USB-C Dock): https://amzn.to/4mvn0ogSPONSORS:Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerreadySHOW MUSIC: Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

I sit down with cybersecurity thought leader David Meister, who leads global MSP efforts at Check Point Software, to talk big trends and smart strategies for MSPs in 2025. We dissect Checkpoint’s new ransomware report, the rise of AI-powered phishing emails, and why attackers are shifting focus to extortion. David gets candid about the challenges of moving from MSP to vendor, how Check Point is building a unified, user-friendly platform, and why humility must be part of your security playbook. We round it out with practical advice, real stories, and resources you won’t want to miss. Why Listen? (Takeaways List)Understand how ransomware tactics are evolving in 2025Learn how AI is changing the cybercriminal landscapeHear expert advice on securing cloud-based emailDiscover the risks of overconfidence in cybersecurityMost important security misconfigurations—and how to fix themHow MSPs can adapt to the commoditization of cybercrimeInsights into Checkpoint’s new MSP platform and resourcesReal-world stories from both MSP and vendor perspectivesDavid Meister is the Global Head of MSP at Check Point Software Technologies. Originally from Australia and now based in Utah, David brings years of hands-on experience in managed service leadership, sales, and cybersecurity. He’s dedicated to helping MSPs succeed against today’s toughest threats.Website: https://www.checkpoint.comLinkedIn: https://www.linkedin.com/in/davemeister1/Companies, Products, and Books Mentioned (with URLs)Avanan: https://www.checkpoint.com/products/email-security/Perimeter81: https://www.perimeter81.comCyberint: https://cyberint.comPax8: https://www.pax8.comMicrosoft 365: https://www.microsoft.com/en-us/microsoft-365CryptoLocker (reference): https://en.wikipedia.org/wiki/CryptoLockerChatGPT: https://chat.openai.comPerplexity: https://www.perplexity.ai/Grok (xAI): https://grok.x.ai/Copilot: https://copilot.microsoft.com/Verizon Breach Report: https://www.verizon.com/business/resources/reports/dbir/SPONSORS:Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerreadySHOW MUSIC: Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Thinking about adding Ubiquiti to your MSP stack? Hear my firsthand experience deploying their latest network and security hardware, plus insights from an industry pro managing thousands of devices. We cut through the marketing hype, evaluating features, pitfalls, and integration strategies.Hear the honest pros and cons comparing Ubiquiti with Synology, TP-Link Omada, and Datto. Discover why properly sizing your stack matters, and how unified management platforms transform customer support and troubleshooting. Listener Q&A covers advanced topics like VLANs, multi-site management, reseller margins, and more. Stay for the wild credit union and Florida man stories!Why Listen:Real-world review of Ubiquiti’s Dream Machine SE & U7 Pro APsHonest pros and cons of Ubiquiti vs. TP-Link Omada & DattoExpert tips on deploying scalable guest networks and VLANsStory-driven troubleshooting and feature walkthroughsMargins, distribution, and value-added reselling adviceLive Q&A: Multicast, NAS, and Door AccessLessons from managing small and enterprise deploymentsCompanies, Products, Books Mentioned: Ubiquiti: https://ui.comSynology: https://www.synology.comTP-Link Omada: https://www.tp-link.com/us/omada/SonicWall: https://www.sonicwall.comDatto: https://www.datto.comD&H Distributing: https://www.dandh.comTD SYNNEX: https://www.tdsynnex.comStreakwave: https://www.streakwave.comNetAlly: https://www.netally.comLumu: https://www.lumasurveillance.com/Beambox: https://beambox.comChannelCon (Conference): https://channelcon.gtia.org/TechCon Unplugged (Conference): https://techconunplugged.comProdigyTeks: https://www.prodigyteks.comUnbound Digital: https://unbounddigital.comSPONSORS:Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerreadySHOW MUSIC: Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNMLSPONSOR MUSIC:Item Title: An Summer Ambient CorporateItem URL: https://elements.envato.com/an-summer-ambient-corporate-GAVTRPCAuthor Username: Cozy_VibesItem License Code: TUN8XQDGWV === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Artificial Intelligence is reshaping the MSP landscape, and no one knows it better than Gregg Lalle of Synthreo. Tune in as Gregg breaks down how MSPs can move beyond automation to build intelligent AI agents that help clients grow their businesses and improve operational efficiency. Synthreo isn't just another AI tool. Gregg explains how their no-code AI builder connects MSPs with powerful, brandable AI workforce solutions designed to scale and deliver real business outcomes—a must-listen for every MSP ready to embrace the future.If you want to future-proof your IT service business and learn about the practical steps you can take today, this one won’t disappoint.Why Listen: Discover actionable ways to leverage AI as an MSPLearn how Synthreo’s no-code AI builder worksExplore the transition to Managed Intelligence ProviderGet ahead with responsible AI adoption and governanceHear real-world use cases and business growth storiesUnderstand branding, multitenancy, and white labeling in AIInsights on setting your MSP apart in a crowded fieldGuidance on MSP consulting and business alignment with AIGuest Bio: Gregg Lalle is a veteran of the MSP and IT space, previously leading IT Nation at ConnectWise for 15 years before taking the helm at Synthreo. He’s passionate about guiding MSPs through the major technology shifts of the AI era, helping them become trusted intelligence providers for their clients.Website: synthreo.aiLinkedIn: https://www.linkedin.com/in/gregg-lalle-795889/Companies, Products, Books: IT Nation Connect: https://www.itnation.com/it-nation-connect/ConnectWise: https://www.connectwise.comPitch It: https://www.itnation.com/pitchitPax8: https://pax8.comThread: https://www.getthread.com/Syncro: https://syncromsp.com === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Visual thinkers, this one's for you! On this episode, Wim Kerkhoff walks us through the evolution of project management in the MSP world—starting with sticky notes and ending with an intuitive, web-based Kanban board purpose-built for real IT teams. We talk about integration headaches, boosting technician engagement, and why color-coding and swim lanes can transform how you manage work. You’ll hear success stories, tackle myths about automation and AI, and learn why “making work visible” is more than just a catchy book title—it’s a growth strategy for your business.Why listen:Find out why visual thinking beats dashboardsActionable MSP management hacksInsights into team morale, burnout, and workflowSecrets of Top Left’s tight PSA integrationLearn from real MSP transformation storiesHow to create daily huddles that boost flowMove your MSP beyond metrics and into actionGuest: Wim Kerkhoff is the founder and visionary behind Top Left, a Kanban-driven service and project management tool designed for managed service providers. With deep roots in the MSP world and a passion for visual workflows, Wim helps teams tackle chaos and get things done.Website: https://topleft.teamLinkedIn: https://www.linkedin.com/in/wimkerkhoff/Companies, Products & Books Mentioned:IT Nation Connect: https://www.connectwise.com/theitnation/connectJIRA: https://www.atlassian.com/software/jiraMonday: https://monday.comTrello: https://trello.comMaking Work Visual (book): https://amzn.to/4mavWPJThe Phoenix Project (book): https://amzn.to/4o3lhIeSPONSORS:Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerreadyMUSIC: Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

What does it take to go from a one-man IT shop to a thriving 10-person business rooted in trust and professionalism? In this episode, I talk with Jason Thomas about his journey, the value of honest communication, and the tight-knit Chicago IT community that supports one another. You’ll hear how empathy, transparency, and taking time to recharge outside the business can fuel not just growth, but real transformation for your MSP.Why Listen:Discover practical tips for scaling your MSP teamLearn the value of empathy and trust with customersInsights into joining and benefiting from industry organizations like NSITSPLeadership lessons from nearly two decades in IT servicesReal-world advice on documentation and cybersecurity best practicesCompanies, Products, and Books MentionedJATAG Solutions: https://www.jatag.com/National Society of IT Service Providers (NSITSP): https://nsitsp.orgMicrosoft: https://www.microsoft.comBoy Scouts of America / Scouting America: https://www.scouting.orgCIS Controls (Center for Internet Security Controls): https://www.cisecurity.org/controls=== SPONSORSLivestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerready=== MUSIC Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Uncle Marv hosts SonicWall’s finest—Lisa Compton and Julian Agapitos—for a packed roundtable all about the latest in firewall tech, MSP best practices, and business flexibility. We cover the move from Gen 6.5 to Gen 7 (and 8!), the new $99 TZ80 firewall, and how SonicWall’s cyber insurance and warranty options stack up. The conversation brings out hard truths about contracts, vendor transparency, SASE, ZTNA, and the magic of single-pane-of-glass management via the new Sonic Platform. This one’s a ride: from serious product talk to playful banter about channel events and network pets, you’ll get the full MSP experience.Why Listen / Key TakeawaysLearn how SonicWall’s new platforms simplify cloud management for MSPsUnderstand managed protection and flexible billing: more time for your businessGet honest advice about product cycles, recurring revenue, and cyber warrantiesHear firsthand how SonicWall integrates with key PSA and RMM toolsSee how the move to Zero Trust, SASE, and passwordless security is changing the gameFind out about community events, channel support, and inside storiesGuest: Lisa Compton (Senior Director of Marketing, SonicWall)Lisa brings more than a decade of channel marketing expertise to SonicWall, focusing on building strong partnerships and driving product innovation for MSPs.Lisa Compton LinkedInGuest: Julian Agapitos (Strategic Account Manager, SonicWall)Julian specializes in strategic accounts and works closely with national and MSP partners to deliver innovative firewall, endpoint, and zero trust solutions.Julian Agapitos LinkedInCompanies, Products & Books MentionedSonicWall: https://www.sonicwall.comUbiquiti: https://www.ui.comSeedpod Cyber: https://www.seedpodcyber.comCork: https://www.corkinc.comAvik (Auvik): https://www.auvik.comDomotz: https://www.domotz.comConnectWise: https://www.connectwise.comHaloPSA: https://www.halopsa.comLiongard: https://www.liongard.com/Lumu (Cameras): https://www.lumasurveillance.com/Rewst: https://rewst.io/Datto: https://www.datto.comKaseya: https://www.kaseya.comChannelCon: https://channelcon.gtia.org/ASCII Cup: https://events.ascii.com/Florida Man Games: https://thefloridamangames.com/On Patrol Live: https://www.reelz.com/on-patrol-live=== SPONSORSLivestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerready=== MUSIC Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

What if you could move from a client call to an executive proposal in five minutes? In this eye-opening episode, Nicolas Fry explains how TurboDocx leverages AI, cryptography, and creative automation to streamline every step of the MSP sales process. Learn how you can stand toe-to-toe with the big IT firms, all while saving money and time. Plus, discover special features like free e-signatures, smart pricing, and robust audit trails that make TurboDocx a must-have for any IT business.Why Listen:Learn how TurboDocx automates proposals and SOPsDiscover free e-signature perks for small MSPsSee how AI integrates with tools like Zoom, ConnectWise, and HubSpotExplore compliance, audit, and security basics for digital documentsUnderstand how MSPs can resell or use TurboDocx internallyReal examples of onboarding, manuals, and customized outputsNicolas Fry is the founder and CEO of TurboDocx, bringing years of technical and enterprise sales experience from roles at Citrix, Okta, and within Florida’s vibrant tech startup ecosystem. His vision: empower SMB and MSP players with smart automation and free e-signature solutions so they can thrive alongside industry giants.Website: https://turbodocx.comLinkedIn: https://www.linkedin.com/in/nicolasfry/Companies, Products, Events & Books Mentioned (with Links)Citrix: https://www.citrix.comOkta: https://www.okta.comConnectWise PSA: https://www.connectwise.com/software/manageHubSpot: https://www.hubspot.comZoho: https://www.zoho.comIT Nation Connect: https://www.connectwise.com/theitnation/connectZoom: https://zoom.usQuickBooks: https://quickbooks.intuit.comStripe: https://stripe.com=== SPONSORSLivestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerready=== MUSIC Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Discover how security can actually win you new clients! In this can’t-miss episode, Anup Ghosh of ThreatMate reveals exactly how automated pen testing and attack simulations not only close deals but also create ongoing revenue for MSPs. Learn the difference between a basic scan and a “real” pen test, what MSPs must do to stay ahead in compliance, and the secrets of agentic platform architectures. If you’re looking to position your MSP for explosive growth and sustained security, you’ll want to hear these game-changing strategies straight from the trenches.Why Listen:Practical breakdown of automated pen testing for MSPsLearn how to turn compliance into ongoing revenueTakeaways from PitchIT and industry conferencesTips for onboarding and retention with real impactThe role of agentic architectures in modern MSP platformsPartnerships that accelerate compliance and salesAnup Ghosh is the founder and CEO of ThreatMate, a leading cybersecurity company specializing in continuous threat management and unified attack surface monitoring for MSPs. With a wealth of experience in cybersecurity innovation, Anup is passionate about equipping service providers to proactively manage threats, streamline compliance, and win more clients.Website: https://www.threatmate.comLinkedIn: https://www.linkedin.com/in/anupghosh/Companies, Products, and Books Mentioned (with URLs)Senteon: https://www.senteon.comPax8: https://www.pax8.comCISA Scuba Gear: https://www.cisa.gov/scubaMicrosoft 365: https://www.microsoft.com/microsoft-365IT Nation PitchIT: https://www.connectwise.com/company/it-nation/pitchitASCII Group: https://www.ascii.com=== SPONSORSLivestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerready=== MUSIC Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Are you tired of customers dreading compliance and security talk? In this episode, I chat with Jared Casner of Blacksmith InfoSec, who’s making compliance accessible for every MSP and SMB. Discover their “paint-by-numbers” approach to policy management, seamless ConnectWise integrations, and how their flexible platform creates new revenue streams for tech pros. Holistic security isn’t just a buzzword—it’s a philosophy, and Blacksmith InfoSec is putting it into action. Hear the backstory of how two founders shifted from startup IT challenges to channel-first solutions built just for MSPs. We dig deep into white-label options, risk management frameworks, and the value of real community feedback. You’ll leave with new strategies, and maybe even a pen recommendation, too.Why Listen:Learn about “compliance as a service” for MSPsDiscover practical MSP-friendly integrations (like ConnectWise)See how holistic security benefits client businessesHear candid industry lessons, mistakes, and winsFind out the financial perks for early MSP adoptersGet tips to co-manage compliance with clientsUnderstand why feedback-driven development mattersGuest: Jared CasnerCo-founder and compliance innovator at Blacksmith InfoSec, with 15 years in Silicon Valley and a passion for making cybersecurity accessible for businesses of every size.Website: https://www.blacksmithinfosec.comLinkedIn: https://www.linkedin.com/in/jaredcasner/=== SPONSORSLivestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerready=== MUSIC Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

In this episode, I get the inside scoop from Reese Tuttle, whose passion for stopping cybercrime is rooted in family and real-world experience. We discuss AP2T Labs’ patent-pending training platform: from social media and business-based attacks to text, voice, and even physical mail scams. Reese details how their “edu moments” and instant feedback turn risk into learning, how their flexible API-first setup makes integrations painless, and what motivates him every morning to make a difference. If you care about genuine protection—not just compliance—this episode is a must-listen.Why Listen — Takeaway ListExperience cybersecurity training that matches real-world threatsLearn the power of safe failure and instant feedbackDiscover cutting-edge approaches to phishing, voice, text, and mail scamsHear MSP integration and business growth tipsUnderstand the human, emotional side of cyber defenseGet inspired by a mission-driven team making a real impactGuest: Reese Tuttle, Founder of AP2T LabsA cybersecurity prodigy with a passion for transforming awareness training, Reese founded AP2T Labs to blend research, realism, and daily practice in the fight against cyber threats. As a leader, innovator, and educator—and drawing on life experiences with reformed hackers and global crime investigations—Reese’s mission is about more than tech: it’s about protecting lives.Website: https://ap2tlabs.comReese Tuttle LinkedIn: https://www.linkedin.com/in/reesetuttle/=== SPONSORSLivestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerready=== MUSIC Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Join me and Kip Fanta as we reveal how MSPs can break free from the “vendor” label and become true business partners. Learn why strategic management, AI-powered insights, and a collaborative approach are the keys to thriving in today’s IT landscape.Kip shares how their two-sided platform enables both MSPs and clients to collaborate, capture ideas, and align technology investments with real business needs. We talk about the growing role of AI and real-time analytics, the importance of advisory services, and how MSPs can avoid being seen as just another faceless supplier. Don’t miss Kip’s practical advice and the inside scoop on their PitchIT journey!Why Listen:Discover the two-sided platform approach for MSPsLearn how to align IT with business strategyHear real feedback from the MSP communityFind out how AI and analytics drive decision-makingGet tips on building advisory and consulting servicesAvoid the risk of becoming a commodity supplierGuest: Kip Fanta brings decades of IT and business leadership experience, including years at Procter & Gamble, to his role at GetInSync. He specializes in helping MSPs bridge the gap between technology and business strategy, focusing on partnership, client success, and strategic growth.Website: https://getinsync.caLinkedIn: https://www.linkedin.com/in/kipfanta=== SPONSORSLivestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerready=== MUSIC Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.