Uncle Marv's IT Business Podcast (Real Talk for IT Pros & MSPs)

Our latest episode welcomes a panel brimming with influential voices, including Juan Fernandez from SuperOps, Uncle Marv of the IT Business Podcast, Paco Lebron from MSP Unplugged, Eric Anthony of All Things MSP, and Eric Simpson from MSP Mastered. These leaders share their insights on transitioning from isolation to collaboration and the critical role of knowledge sharing and mutual support to elevate the sector.The episode kicks off with Juan Fernandez welcoming listeners to a star-studded show from SuperOps, highlighting the significance of community in the managed services sector. The hosts emphasize the value of collaboration and sharing within communities, showcasing how these interactions can drive industry progress.The discussion unfolds with each guest sharing their unique journey into community building within the IT business landscape. Marv recounts his podcasting journey that started from filling in for a hiatus and evolved into a platform for sharing knowledge and supporting businesses. Eric Anthony shares his transition from an MSP to a vendor role, leading him to establish All Things MSP as a means to give back and assist MSPs with non-technical aspects of their businesses.Paco Lebron's story reflects a similar theme of learning and collaboration within communities like Podnutz network, inspiring him to co-found MSP Unplugged and emphasize the value of sharing knowledge and fostering collaboration among competitors in the industry. The conversation also touches on the importance of diversity and inclusion in the industry, recognizing the need for more female representation and empowerment within these communities.===== Links from the showJuan Fernandez, SuperOpsWebsite: https://superops.com/Paco Lebron, MSP UnpluggesWebsite: https://www.mspunplugged.com/Eric Anthony, All Things MSPFacebook Group: https://www.facebook.com/allthingsmspPodcast: https://podcasts.apple.com/us/podcast/all-things-msp/id1679331639Erick SImpon, Channel MasteredWebsite: https://channelmastered.com/MSP Chat Podcast: https://podcasts.apple.com/gb/podcast/msp-chat/id1716434341 === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Navigating Cyber Coverage: Cork's Warranty vs. Traditional InsuranceNick Wolf introduces Cork Inc., a cyber warranty solution for MSPs to resell to their clients, offering financial coverage and quick access to funds in case of incidents. Unlike cyber insurance, Cork's warranty can cover expenses like ransomware payments, wire transfer losses, and phishing attacks, while also paying off cyber insurance deductibles. The episode emphasizes the ease of onboarding with Cork, requiring only one warranty license for MSPs to start offering this service to their clients.The discussion delves into Cork's unique selling point of real-time visibility through APIs, eliminating the need for lengthy security questionnaires and providing instant access to client data for efficient coverage assessment. Nick Wolf clarifies that Cork's pricing is based on coverage amount rather than company size or revenue, making it straightforward for MSPs to offer this service to a wide range of clients. The episode concludes with insights into Cork's team composition, including industry veterans from Datto, and their approach to educating end-users on the benefits of cyber warranties.We also explore the pathway to becoming a Cork reseller, including the minimal requirements and the non-restrictive approach Cork takes towards client types. If you're an MSP looking to broaden your offerings with a unique market solution that can complement cyber insurance, this conversation highlights the benefits and considerations of adding cyber warranties to your service portfolio. === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

In this episode, Uncle Marv introduces the topic of the NSITSP, highlighting the necessity for IT service providers to have a voice in shaping industry standards and regulations. Amy Babinchak joins the discussion, shedding light on the origins of NSITSP and its mission to professionalize the IT industry by establishing codes of conduct and ethics.NSITSP stands for the National Society of IT Service Providers, a professional association representing SMB (small and medium business) IT consultants. They focus on education, professionalism, and promoting growth within the IT industry. NSITSP offers membership opportunities that provide access to webinars, online training, and professional development resources for IT consultants.The conversation delves into the parallels between IT services and other regulated industries like auto repair or accounting, emphasizing the need for clear standards and career progression within IT services. The NSITSP aims to enhance the credibility of the IT industry by promoting ethical practices and fostering a sense of professionalism among service providers.Moreover, Uncle Marv and Amy discuss the challenges faced by IT professionals in gaining recognition and influence in legislative matters. The NSITSP's efforts to educate members on legislative issues, provide legislative tracking, and empower self-representation signify a step towards ensuring that IT service providers have a seat at the table in policy discussions.=== Links from the showWebsite: https://nsitsp.org/ === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Join me as I unpack the latest in IT business strategies and the sheer hilarity of the Florida Man Games. Listen in as I share the surprising turn of events that led to the Games becoming a major spectacle in St. Augustine and provide a rundown of the quirky competitions that ensued. But that's not all; I also discuss the exciting announcement of our Amazon gift card winner. The conversation then shifts to important business matters, including a CEO transition at Syncro and a declaration of March as Money Month, complete with expert guests to guide you through financial do's and don'ts.Dive into a personal narrative as I recount a near-fatal choking incident that led to an ER visit. This story not only explains recent changes in my demeanor but also paves the way for my increased focus on health, which listeners can explore further in my new Unhealthy Podcast. Amidst the tech talk, I also extend an invitation to my colleague Eric to join me for a live-streaming adventure at the Florida Man Games, showcasing our community's lighter side.Finally, the discussion turns to a crucial topic for any IT business owner: maximizing profits through strategic pricing. I share billing strategies learned from my attorney clients and discuss the importance of valuing your services without seeking permission to raise rates. I recount a personal experience where a standoff over my rates with a tenacious client became a watershed moment in my business, teaching me the value of standing my ground and the power of respectful business relations. === Links form the show2024 IT Business Owners Group Member Cruise: https://itbog.org/cruise/Florida Man Games Recap Video: http://tinyurl.com/2r2r3y9dFlorida Man Radio Returns to Full Strength: http://tinyurl.com/4zekjybh === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Ever wondered what it's like to navigate the twists and turns of the ever-evolving IT landscape while building a supportive community? Join us as we sit down with the remarkable Amy Babinchak, an IT community stalwart, to unravel her journey from managing her own MSP to championing Third Tier. Amy's story is a testament to the adaptability and innovation that’s necessary to thrive in the tech industry. She brings to the table a plethora of insights on how IT professionals can keep their skills sharp and their connections strong amidst rapid technological changes.The discussion delves into the evolution of ThirdTier from providing technical support to offering peer groups and educational resources. Amy highlights the success of their learning groups, like the Intune group, which focuses on practical implementation and shared learning experiences among IT professionals. Amy underscores the value of trusted relationships and open communication within peer groups, contrasting them with casual Facebook groups. The episode explores the challenges faced by IT professionals in balancing personal and professional life, emphasizing the need for genuine support and shared experiences to navigate the complexities of running an IT business effectively.=== Links from the showSupport for IT Pros: https://www.thirdtier.net/Intune, MeM, Lighthouse and Defender Facebook: https://www.facebook.com/groups/endpointmanager/Ransomware and Security Facebook: https://www.facebook.com/groups/294961199808751Research and Advisory Services: https://techaisle.com/ === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Uncle Marv kicks off the episode by highlighting the eccentric Florida Man Games, where participants engage in unique and wild competitions. The event draws a massive crowd and features teams like Swamp Ass making waves with their dominating performances. Viewers are encouraged to check out the live stream on the Florida Man Games website to witness the mayhem firsthand.Transitioning to a more serious topic, there comes a time when the unexpected shakes up the status quo, and that's precisely what went down with Emily Glass's departure from Syncro. Her exit not only sent shockwaves through the tech community but also reignited the essential conversation about diversity in the workplace. Uncle Marv reflects on his evaluation of Syncro as a potential platform for his business and provides insights into the challenges faced by companies like Syncro in balancing product development with diversity initiatives. He challenges listeners to move beyond resistance towards diversity efforts and focus on improving their skills and performance in the industry.=== Links from the showFlorida Man Games: http://tinyurl.com/bdw4py8uEmily Glass leaves Syncro: http://tinyurl.com/57uzpdsw === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

The episode kicked off with a focus on the current cybersecurity landscape, particularly the Screen Connect issue and ConnectWise's response. Timely and effective responses to such incidents are critical, and Eric shed light on the importance of community within the IT sector in tackling these challenges. The role of IT community is essential in fostering a collaborative environment where shared experiences and knowledge can lead to improved security measures and IT strategies.All Things MSP Group and Educational ContentEric Anthony shares the origin of the "All Things MSP" Facebook group and his motivation for starting it. The discussion also touches on the educational content, including a planned mini-class on preparing help desks for AI. Our conversation then expands to the role of community in IT, a topic Eric knows well through his work at Egnyte.The MSP industry is a treasure trove of opportunities, and we're mapping out the terrain for you. From the expanding role of managing Microsoft 365 to the emerging influence of AI tools like Chat GPT and Microsoft Co-pilot, we share strategies that help desks can employ to stay ahead of the curve. We'll also challenge the assumption that social media is the best place for community building. Additionally, we highlight the collaboration with Super Ops for an upcoming show, where we'll be joined by other community members to share insights and experiences from the IT industry. === Links from the showAll Things MSP: https://www.facebook.com/groups/allthingsmspAces Conference: https://acesconf.com/Doctors Remove 150 Live Bugs from nose of Florida Man: http://tinyurl.com/28z6xe9r === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

You're invited to crack the code on our in-house lexicon for the various 'juniors' making waves in the field. (00:09) IT Business Podcast Episode GlossaryNot only do I share a story about our friend CJ, the so-called Cisco Junior, I introduce Uncle Marv's ITB glossary for different types of 'juniors' in the IT field. I define a Tech Junior (TJ) as someone new and eager to learn, an Owner Junior (OJ) as a business owner with a DIY approach to IT, and an Admin Junior (AJ) as an administrative professional overstepping into IT tasks. I also recount a recent interaction with CJ regarding an email about a printer issue, illustrating the challenges of communication and problem-solving in IT support. (15:29) Review of Keurig K Supreme SmartI share my experience with a nifty tool I've come across and provide a link in the show notes for those interested. Additionally, I discuss my recent purchase of the new Keurig K Supreme Smart Coffee Maker, highlighting its innovative features like multi-stream technology, Brew ID, and the associated app. I note that the Brew ID has been impressive, recognizing nearly all the K cups I've used, allowing for a customizable brewing experience. Finally, I mention an intriguing product, an LED light bar designed for off-road vehicles, which at first glance, I mistook for a piece of podcasting equipment. Remember, using my Amazon link for your purchases helps support the show without extra cost to you.Remember to check out SuperOps, which offers a 21-day free trial of their complete suite of MSP tools.=== Links from today's showKlein Tools Automatic Wire Stripper: https://amzn.to/3T0hrSUKeurig K-Supreme SMART Coffee Maker: https://amzn.to/3SYtMa5LED Off Road Light Bar: https://amzn.to/3SHCiJkSuperOps 21-Day Free Trial: https://superops.com/signup?marvin === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Importance of Effective Communication in BusinessListen in as we unravel the complex layers of communication and conflict resolution that IT professionals often grapple with when they step away from their machines and into leadership roles. We touch on a variety of challenges that tech experts face, from enhancing their leadership abilities to managing the return of cloud-based workloads to on-premises solutions, offering insights that aim to refine your leadership skills in an ever-evolving business landscape.Karen and I shed light on the critical nature of respecting personal time within professional settings and how assertiveness in communication can uphold that respect. We dissect the concept of shared responsibility in both workplace relationships and personal interactions, underlining the 50/50 approach to conflict resolution. We dive further into the intricacies of training and onboarding, stressing the dual responsibilities leaders and employees share in fostering a productive and engaged learning environment. Karen highlights the impact of communication on business relationships, emphasizing the need for tech professionals to enhance their communication skills to foster positive interactions with clients and colleagues.The Importance of Proactive LeadershipOur conversation takes you through the importance of assertive leadership, proactive strategies to create a thriving workplace culture, and the essential tools to prepare for successful negotiations and challenging dialogues. The conversation also touches on the common challenges leaders face, like time constraints and lack of knowledge, which can lead to a reactive rather than proactive approach to management. We explore simple, free strategies to improve workplace communication, emphasizing the importance of ceasing gossip to build trust among team members. Karen recommends using breathing exercises, like box breathing, to maintain composure during challenging moments, whether it's presenting at a meeting or navigating conflict resolution.Despite encountering some audio glitches, the conversation provides valuable takeaways for IT professionals. We explore the complexities of communication in professional environments, shedding light on the challenges and opportunities for individuals looking to elevate their leadership and communication competencies in the IT sector.Links from the show: Cairn (Human Made Rock Stack): http://tinyurl.com/37zr7yn2Why Companies are Leaving the Cloud: http://tinyurl.com/yc2yt5nzConnectWise Revolutionizes the Future with Robotic Process Automation (RPA): http://tinyurl.com/59bc2uhhApplications Open for ConnectWise PitchIT Program: http://tinyurl.com/4uyzxy4hFlorida Man Arrested at WaWa over Handicap Spot: http://tinyurl.com/5fe99wu8Website: https://karenknab.com/ === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Leadership Styles and Effective CommunicationTune in as we revisit the four predominant leadership styles – aggressive, passive, passive-aggressive, and assertive – and discuss how an assertive approach, which harmonizes honesty with respect, can cultivate a climate of trust and clarity. Our exchange also delves into how feedback, despite its intent, is often perceived and the art of appreciating assertive communication when on the receiving end.The conversation then pivots to the crucial skill of conflict resolution, as we explore a practical four-step method for expressing frustrations constructively within professional environments. Using the relatable scenario of dealing with late payments from clients or vendors, we highlight the value of assertive communication in maintaining professional relationships and the importance of setting clear expectations from the outset. For those feeling more passive, fear not – we share strategies and insights on developing assertiveness, a skill that can be honed to confidently enforce boundaries and handle conflicts with finesse. We also address the challenge of maintaining an assertive mindset when dealing with clients who do not prioritize timely payments, offering valuable insights for IT professionals. Finally, we shift our focus to the dynamics of assertive leadership in collaborative settings and subcontractor management. Listen in as I share strategies for fostering participation and idea-sharing among team members, ensuring everyone's perspective is valued. We tackle the Star Trek analogy of effective decision-making in a utopian team environment and how assertive, inclusive leadership can prevent resentment and dissatisfaction. Moreover, we dissect the complexities of working with subcontractors, stressing the necessity of clear expectations and mutual respect to mitigate potential leadership and business process disruptions. SummaryThe four styles of leadership discussed are aggressive, passive, passive-aggressive, and assertive, each characterized by different dimensions of honesty, kindness, and respect.Maintaining an assertive mindset involves being in the right headspace, using a framework for assertive communication, and approaching conversations with rationality and reason.A framework for assertive communication includes identifying the bothersome action or behavior, understanding associated feelings, defining the desired outcome or boundary, and determining the next steps if nothing changes.Links from the show: Website: https://karenknab.com/ === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

The road to successful leadership is paved with exceptional communication skills, and this episode lays out the map. We break down the science behind why we react the way we do and how understanding the four communication styles—aggressive, passive, passive-aggressive, and assertive—can revolutionize our interpersonal relationships. The episode begins with Marvin introducing Karen and her background as a marriage and family therapist before transitioning into executive leadership coaching. Karen emphasizes the importance of leadership skills, even for solopreneurs, as they are essential for managing customer and vendor relationships. We venture into the realm of the human brain, dissecting how our prefrontal cortex and amygdala dictate our communicative behavior, particularly under stress. This neurological tour sets the stage for understanding why we react the way we do and how to harness the power of assertive communication.The conversation then delves into the different components of communication - verbal and non-verbal. Karen highlights that non-verbal communication, which includes tone of voice, body language, and appearance, can make up 70 to 90% of our overall message. This becomes particularly important in written communication, such as emails and text messages, where non-verbal cues are absent. The episode concludes with a teaser for the next episode of the podcast, where Karen will discuss the key to assertive communication. Summary: Nature's prefrontal cortex and amygdala affect communication styles, with the former enabling rational thought and the latter triggering fight or flight responses.Aggressive, passive, and passive-aggressive communication styles impact relationships and conflict resolution through verbal and nonverbal behaviors.Assertive communication is key for effective interactions, influenced by self-awareness and leadership development.Links from the show: Website: https://karenknab.com/ === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Join me as I reconnect with Scott Sanders, founder of the IT Business Owners Group, to explore the thriving community he's built for IT professionals. Since our last conversation in 2019, Scott shares the remarkable organic growth of their Facebook group, which has blossomed into an essential hub for knowledge-sharing and peer support among IT business owners.Scott shares the history of the group, which started on LinkedIn and later moved to Facebook, where it has grown organically for the past eight years. The group provides a platform for IT business owners to network, share knowledge, and support each other in navigating the challenges of business ownership. Scott also talks about the upcoming 2024 IT Bog Member Cruise, which is scheduled for November 8-11 out of Port Canaveral. He emphasizes the importance of creating a unique experience for attendees, focusing on activities and enjoyment rather than traditional conference room sessions. The conversation touches on the challenges of organizing events during the COVID-19 pandemic and the impact of the pandemic on business operations. The episode provides insights into the dynamics of community building in the IT industry and the value of in-person networking events for IT business owners. Scott and Marvin's conversation offers a glimpse into the supportive and collaborative nature of the IT Business Owners Group and its role in fostering a sense of community among its members.=== Links from the showITBOG Facebook Group: https://www.facebook.com/groups/ITBusinessOwnersGroupITBOG Website & Member Site: https://itbog.org/Florida Man Runs into Thrift Store Naked: http://tinyurl.com/mswd7sw2Florda Man Runs Naked Down Highway: http://tinyurl.com/4ee8ehc7 === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

This episode peels back the layers, revealing how Sonic Wall's recent business moves are reshaping the landscape for MSPs. Michael Creen, a seasoned partner since the days of dial-up, and Michelle Ragusa-McBain, a Sonic Wall visionary, join forces to discuss the game-changing acquisition. Michael and Michelle expressed their excitement about the acquisition and highlight the importance of the partnership, the revamping of the Secure First partner program, and the expansion of SonicWall's portfolio to better support their partners.The key takeaways from the podcast are: Discussion of SonicWall's acquisition of Solutions Granted and its impact on MSPs.Strategic alignment between Sonic Wall and Solutions Granted.Revamping of the Secure First partner program, including increased incentives and co-marketing opportunities.=== Links from the showhttps://www.sonicwall.com/https://solutionsgranted.com/Angry Florida Man Assaults Circle K Cashier with Chocolate Egg: http://tinyurl.com/2uvku4p9=== Music: Song: Upbeat & Fun Sports Rock LogoAuthor: AlexanderRufireLicense Code: 7X9F52DNML - Date: January 1st, 2024 === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

We're not just talking tech—we're talking revolution.Juan, taking us through his evolution from an MSP owner to a pivotal role at SuperOps, shares his passion for creating process-driven tools, a vision now being realized within his new tech family. Meanwhile, Nancy, affectionately dubbed the "Queen of the Americas," offers a sneak peek into her impactful endeavors. In a twist, we delve into our personal histories with tattoos and my own tryst with an earring, blending personal anecdotes with the nitty-gritty of ITSM advancements.Prepare to be enlightened by the role of AI in transforming the MSP landscape, as we discuss SuperOps' in-house AI-driven automation. Discover how this proprietary technology is not just changing the game in ticket management and predictive device issue resolution but also elevating customer service by enhancing communication without losing the human touch. SuperOps, under the leadership of industry veterans like Juan and Nancy, is not only redefining ITSM but also nurturing the very community that sustains it. With their integrated tools, community focus, and a dash of humor, they're paving the way for a future where technology and humanity go hand in hand.=== Links from today's showWebsite: https://superops.com/Want a Demo?: https://superops.ai/demo?src=marvinJoin the SuperOps Community: https://community.superops.ai/=== Music: Song: Upbeat & Fun Sports Rock LogoAuthor: AlexanderRufireLicense Code: 7X9F52DNML - Date: January 1st, 2024 === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

In the world of IT, customer experience often plays second fiddle to technical expertise. However, Brittany challenges this notion, emphasizing that every element of a business, from the design of your website to the cadence of your emails, contributes to the overarching melody that is the customer journey. She compares this integration to the human body, where every organ works in concert to create a functioning system.Brittany points out that customer service is merely a single note in the grand score of customer experience. By focusing on crafting a brand identity that resonates with customers at every touchpoint, businesses can convert satisfied customers into super fans - those devoted advocates who are not only loyal but are also the most compelling promoters of your brand.=== Linked from today's showBritany Website: https://brittanyhodak.com/Creating Superfans Podcast: https://brittanyhodak.com/podcast/Creating Superfans Book: https://amzn.to/3NSIAEiSuper Amazing Show: https://www.youtube.com/@brittanyhodakspeaks=== SponsorsPresenting Sponsor - NetAlly: https://www.netally.com/Supporting Sponsor - SuperOps: https://superops.com/=== Music: Song: Upbeat & Fun Sports Rock LogoAuthor: AlexanderRufireLicense Code: 7X9F52DNML - Date: January 1st, 2024 === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Jimmy brings an entrepreneurial flair to the table, sharing the fire that drives him and the meticulous process behind preparing a revolutionary product for launch. Jimmy's passion for AI is as infectious as it is illuminating, providing not just a glimpse into the future, but a roadmap for IT providers ready to embrace the AI revolution.We delve into how AI is reshaping businesses from the ground up, providing insights on how IT providers can leverage this technology to amplify their services. In this conversation, the anticipation builds as we pull back the curtain on the preparation for a groundbreaking product launch, set to revolutionize the way Managed Service Providers (MSPs) operate. Hear about the promise of new AI features like chat assistants and app-builders and learn about the game-changing potential for MSPs to not only resell but also manage these innovative tools, drawing parallels with past technological shifts that have reshaped the industry.These innovations hold the promise to not only increase revenue streams for MSPs but also to reshape the way they manage services. The parallels drawn between past technological shifts and the current evolution of the IT sector underscore the magnitude of what’s on the horizon. === Music: Upbeat & Fun Sports Rock LogoAuthor: AlexanderRufireLicense Code: 7X9F52DNML - Date: January 1st, 2024 === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Kelsey was mistakenly nominated as the 'best guest' on a podcast she had never been on. Kelsey's career journey is anything but ordinary, and we unravel the twists and turns that led her to this pivotal moment, examining the fresh responsibilities that come with her leadership role. We also sneak a peek behind the curtain of event planning and content creation, along with Kelsey's insights from co-hosting 'Actually a Podcast'—all while fostering deep connections within the MSP community.We share a few laughs over the unexpected demographics of our listeners and dissect the strategy behind selecting the most effective platforms for connecting with clients. The cybersecurity stakes are high, and we don't shy away from the critical discussions on privileged access management and user verification at CyberQP—with a side of light-hearted IT jokes to keep things lively. So come for the insights, stay for the humor, and leave with a broader perspective on IT professionalism and cybersecurity awareness.=== Links from the episodeCyberQP Website: https://cyberqp.com/Podcast: actually, a podcastFacebook Group: actually a podcast === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

I chat with Steven Spiegel from CrewHu about the importance of employee and client recognition in scaling a business effectively. The conversation also covers the importance of gamification and recognition as separate but complementary strategies to engage employees. We highlight the use of leaderboards, contests, and metrics-focused incentives as part of gamification, while emphasizing voluntary recognition for embodying company core values as a way to build a strong workplace culture. We also touch on the role of loyalty programs, not only for customers but as a tool for acknowledging employee achievements. We wrap up by contrasting the customer experience approaches of giants like Chick-fil-A and Burger King, underscoring the crucial decisions MSPs face in sculpting their service quality and company culture.Crewhu is an employee recognition and customer satisfaction platform built specifically for Managed Service Providers (MSPs). It offers services such as customer feedback, gamification, and recognition tools to engage and excite teams, focus on important metrics, foster a culture of recognition and collaboration, retain and incentivize employees, and provide outstanding customer interactions. The platform also provides features for employee performance analysis, peer review systems, and setting employee goals. Additionally, Crewhu offers integrations with various platforms used by MSPs and provides a no-commitment free trial and a guarantee on annual plans.Website: https://www.crewhu.com/ === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Join us as we discuss the critical role of networking for MSPs. We explore the essentials of both physical and wireless network infrastructures and the often-overlooked importance of their proper setup and maintenance. Prepare to have your knowledge base expanded with insights from industry experts like Tom Wyatt, who'll be shedding light on on-premises server connectivity, and Mike Pennacchi, who'll be educating us on cable standards and Wi-Fi challenges. === New Sponsor!SuperOps: https://superops.com/=== Upcoming Webinars: Register for a chance to win a NetAlly AirCheck G3 Pro*Networking 101 for Managed Service Providers: https://streamyard.com/watch/t4y2s3PEGPecTom Wyant helps us gain a clear understanding of Network Management, including the type of network (Ethernet, WAN, LAN) and the devices used to build it. Networking 101 - Know Your Network: https://streamyard.com/watch/3VHXupDQxssbMike Pennacchi shares his insights on cable and Wi-Fi and gives us strategies and tips to Know the Network.Networking 101 with NetAlly: https://streamyard.com/watch/t4y2s3PEGPecHere about the Discovery Monitoring Capabilities for CyberScope to have daily, weekly, or monthly snapshots to track new and missing devices.=== === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

The show is filled with lighthearted conversations, well-wishes, and updates on the personal and professional lives of the guests. They discuss the challenges of hiring, business successes, and personal milestones. The episode is a mix of tech talk, holiday cheer, and reflections on the year.We chat about everything from office expansions and staffing shifts to the unexpected joys of grandparenthood. And it's not all rosy; we tackle the challenges too, from the difficulties of office relocations to the all-too-common communication hurdles that arise when dealing with client expectations and last-minute tech installations.So, until we hit 'play' on our next adventure, stay wired, stay informed, and most importantly, stay connected. Cheers!Best Episode: 483 Is Automated Pen Testing a Thing?Best Vendor Swag: Blackpoint CyberBest Guest: Rob Rae === MusicHype For The Holidays, Jon Presstone, Presstone Publishing (Storyblocks Asset ID: SBA-348510822) Joy To The World, (Storyblocks Asset ID SBA-300051633)=== GuestsTom Bull, Stanley Louissaint, Rick Smith, Jason & Rachel Miller, Paco Lebron and Dawn Sizer === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Scheduled for January 16-18 in the beautiful Honolulu, Hawaii, this conference intertwines local culture and activities to redefine the conventional business gathering. Charlene explains how the event is designed to cater not just to the attending CEOs but also to their spouses, offering a rich itinerary that promises both professional growth and personal enjoyment. Whether it's discussing sales and marketing strategies or connecting over unique Hawaiian experiences, this conference is set to be a standout affair. Charlene also provides insights into her background and the evolution of her company, Forenex Marketing, which is organizing the event. With their finger on the pulse of the intersecting worlds of cybersecurity, marketing, and technology, the team at Fornix offers a treasure trove of knowledge for business owners seeking to make complex IT solutions relatable. === Links from the showHawaii Leaders Circle: https://conference.fornixmarketing.com/hawaii-conference-3364Use Coupon Code "UncleMarv" for a $500 discount. Fornix Marketing Website: https://fornixmarketing.com/=== Holiday Music IntroLicensor's Author Username: kashirinvLicensee: MB Systems of South Florida Inc.Item Title: Jingle Bells Christmas LogoItem URL: https://audiojungle.net/item/jingle-bells-christmas-logo/34487082Item ID: 34487082 === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

We unravel the inspirations behind the conception of this unique summit - one that's designed to empower you with strategic education, enabling you to transform your Managed Service Provider (MSP) business. Don't just settle for product pitches that tell you what to buy; instead, learn ways to organically develop your business.This isn't just about how a product can change your business, but how YOU can change your business. === Links from the showWebsite: https://superops.ai/ === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Our conversation takes an exciting turn as we express our shared love for music. From Joe's experiences in rock bands to Brook's diverse music taste, the conversation is filled with passion for melodies and rhythms. Get ready to hear about our personal concert experiences, our favorite genres, and how we use music to create a fun atmosphere at events. We also reminisce about our earliest memories of music, the evolution of music formats, and the impact of legendary artists on the industry. Oh, and then there is Pia, a product that could conveniently streamline tasks for Managed Service Providers (MSPs). It integrates seamlessly with existing Professional Services Automation (PSA) tools to improve ticket management and customer service.The platform uses advanced AI automation to optimize and refine workflows, which can lead to a reduction in service ticket workload, faster ticket resolution, and an increase in customer service satisfaction. This can also result in an uplift in employee retention.=== Links Website: https://pia.ai/Florida Man Arrested for Stealing Sponge Bob Necklace: http://tinyurl.com/3ycj9th6=== History LessonColumbia House was a mail-order service that was formed in 1955 by CBS/Columbia Records. The service was initially designed to market music directly by mail, targeting rural consumers who had limited access to music stores. In the 1980s and 1990s, Columbia House was particularly popular, offering deals such as "8 CDs for a penny" which attracted many customers. The business model relied on customers committing to buy a certain number of items at regular club prices over a specified period. However, the advent of digital music and streaming services led to a decline in Columbia House's business. In 2005, Columbia House was acquired by BMG and transitioned into a mail-order DVD club. Despite this shift, the company continued to struggle and filed for bankruptcy in 2015. === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Prepare yourself to be introduced to an innovative approach that will help you maximize your profits while simplifying your decision-making process. We deep dive into the nuances of setting up multiple bank accounts for different purposes like taxes and profit, and how they can be a game-changer for your business. These insights pave the way for a greater understanding of how to use bank accounts to not only track expenses but to simplify decision-making processes as well. We delve deeper into the nuances of the Profit First System, shedding light on the concept of profit first banking, and how it can be a game changer for businesses, even those dealing with banking restrictions.*** Download the Profit First Overview: https://fitforprofit.com/itbiz*** Get your copy of Profit First by Mike Michalowicz: https://amzn.to/3RikmFrFlorida Man Runs Out on $250 Waffle House Tattoo: https://tinyurl.com/37t23wzw === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

The map is a comprehensive resource that visually categorizes industry vendors by product specialty, providing a quick glimpse into the vast marketplace. With over 700 logos from 600 vendors, the map highlights the cybersecurity category as the largest and most complex. The purpose of the map is to help MSPs identify potential solutions for their problems and discover new options they may not have considered before. As we head into 2024, this map serves as a visual guide for MSPs to assess their current technology stack and identify any gaps or opportunities for improvement.Website: https://channelprogram.com/technologymapSome of the key features of the 2023 Channel Technology Map include: Comprehensive Vendor Categorization: The map categorizes vendors by product specialty, providing an organized and accessible view of the entire IT channel landscape. Powered by Real Insights from Real MSPs: The map is powered by insights derived from more than 3,000 MSP reviews, offering a high-level but comprehensive overview of the entire IT channel landscape. Vast Scope: If printed in full scale, the map would stretch an impressive 8 feet by 10 feet, underscoring the vast scope of the global IT channel it encompasses. Valuable Resource: It is designed to be an indispensable tool for MSPs and vendors, offering a bird's-eye view of the intricate IT channel landscape. Showcasing Areas of Growth: The map highlights areas of growth and innovation, helping IT professionals stay ahead of the curve in the ever-evolving IT channel landscape. Community-Driven Initiative: The map is an ongoing, community-driven initiative, continuously updated to reflect changes in technology and the IT channel. === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Strap yourselves in as we take a wild ride with our guest Matthew Koenig, a finalist in this year's PitchIT Contest by ConnectWise. Matthew shares his experience at IT Nation, where NodeWare participated in the PitchIT competition and secured third place. He talks about the valuable feedback he received from the judges and the exposure the competition provided for NodeWare. Matthew also highlights the importance of vulnerability scanning in an MSP's security stack and how NodeWare offers continuous scanning, including IoT devices, as opposed to one-off or monthly scans provided by other products.The conversation then shifts to the importance of honesty and collaboration in the channel industry, emphasizing the need for vendors and MSPs to work together. Did we mention Matthew also played in a band? === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Our conversation will explore how IoT devices are reshaping the landscape of network security, forcing IT professionals to evolve from mere security guards to proactive organizers. We'll address the hurdles of dealing with vendors who are yet to catch up with IoT technology and emphasize the importance of continuously learning and adapting. We also dive deep into the security vulnerabilities inherent in IoT and the crucial role of rapid qualification for devices entering networks and the perils of using cheap devices. The conversation will shine a light on the importance of supply chain in maintaining security and the various ways systems can be compromised. Throughout, we'll emphasize the need to educate people about the importance of security and debunk some common misconceptions.=== Website: https://radixiot.com/IoTSF: https://iotsecurityfoundation.org/#Podcast #IT #IoT #NetworkSecurity #Innovation #Technology #IoTDevices #RadixIoT === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Join us as we discuss the book "Profit First" by Mike Michalowicz with special guest, Shannon Simmons. Shannon is the founder and CEO of Fit For Profit, a company specializing in guiding small business owners, particularly in the health and wellness industry, to drive more profits using repeatable systems and guardrails. Shannon candidly shares her own journey of struggling with managing her business finances despite being an accountant and the subsequent tax debacle that opened her eyes to the importance of effective money management. She emphasizes the necessity for business owners to pay attention to operating expenses and save a certain percentage of every deposit for taxes - a strategy she implemented in her own business with success.*** Download the Profit First Overview: https://fitforprofit.com/itbiz*** Get your copy of Profit First by Mike Michalowicz: https://amzn.to/3RikmFr === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

We discuss the benefits and drawbacks of using the Rocketbook and the Remarkable, two digital note-taking devices. We also touch on the Bose TV speaker, which can greatly improve the audio quality of regular TV shows. The conversation highlights the importance of finding the right tools that work for each individual's needs and preferences.The conversation then turns to TrueCable, which offers high-quality Cat6 cables that have been tested and certified by Fluke. Jason mentions a study done by their local college comparing different brands of cable, with Belden coming out on top. Overall, this chapter highlights the importance of investing in durable and reliable technology for work purposes.=== Support the Show!Uncle Marv's Amazon Store: https://amzn.to/3DlirHS=== Items mentioned in today's showreMarkable Bundle 2 Notetaking Tablet: https://amzn.to/3sNBYQdCoBak Case for remarkable 2 Table: https://amzn.to/3MR8J64Rocketbook Core Reusable Smart Notebook: https://amzn.to/3sOCSMriRobot Roomba Combo i5+ Self-Emptying Robot Vacuum and Mop: https://amzn.to/47OMBRPTrue Cable Cat6 (Fluke Certified) Bulk Ethernet Cable: https://amzn.to/46nnsMJBose TV Speaker - Soundbar: https://amzn.to/3sVtVki === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Dawn starts out with her love for the ThinkPad X1 Carbon Gen 11 laptop and how it's become a staple her business. We also mention the book "Traction" which has guided us in crafting our business plans. A shoutout is given to Mr. Henry Timm for introducing us to a new gadget that we are now in love with. Later on, we get into a lighthearted discussion about our favorite products, including a purple coffee mug, tumblers, and pet pajamas. And yes, we also talk about Dawn's dream of starting an iguana-catching business in Florida!=== Support the Show!Uncle Marv's Amazon Store: https://amzn.to/3DlirHS=== Items mentioned in today's showLenovo ThinkPad X1 Carbon Gen 11 14" QHD+h: https://amzn.to/3RcOjqKTraction: Get a Grip on Your Business: https://amzn.to/3MRIXP1Insta360 Link – PTZ 4k Webcam: https://amzn.to/3SWTXhNSmatree Telescoping Selfie Stick: https://amzn.to/47N8C39Lateefah Deskpad: https://amzn.to/46r5b1dIRON FLASK Co-Pilot 40 oz Insulated Tumber: https://amzn.to/46r5b1dTervis Tie Dye Dragonfly Triple Walled Insulated Tumber: https://amzn.to/3QPjw1xParker IM Ballpoint Pen: https://amzn.to/3G8NSr4The Compassionate Geek: https://amzn.to/49KCCP3Helpdesk Habits: https://amzn.to/49Ph4knMSP Secrets Revealed: Episode #2: https://amzn.to/3SUyXZcLovinPet Dog Clothing for Large Dogs: https://amzn.to/49Lhg4bPooph Pet Odor Eliminator: https://amzn.to/3RdLVQxDell 2022 Newest Optiplex 3090 Micro Form Factor Business Desktop: https://amzn.to/3SNZ18dHP Envy 34 inch All-in-One Desktop PC: https://amzn.to/40SpXpt === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Matt shares the thrilling ride of Thread, from a start-up spark to a triumphant success, and the role their Maverick persona played in it. Get a glimpse of the "service magic" they're weaving and their blueprint for growth. Fresh from their victory at the PitchIT contest at IT Nation, Matt shares Thread's journey from concept to triumph. Get inspired by their perseverance and discover their innovative AI add-on product for MSP service teams. Listen in as Matt also explains their unique Maverick persona and their revolutionary Death to the Ticket theme.We also explore Thread's exciting future plans in the world of IT solutions. Having just won the PitchIT contest, Matt discusses how the $70,000 prize money will help further develop their product and integrate it with platforms like ConnectWise and Autotask. He also shares their innovative concept of "service magic" and their plans for further growth and improvement. === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

We take a look at IT Nation, the annual IT community event held in Orlando, Florida. We explore the vendors present at the event, the swag and shirts available, and the keynote speaker, Jesse Cole, the founder of Fans First Entertainment and the owner of the Savannah Bananas. We discuss the concept of hyper-automation and the platforms used to integrate all the tools. We also talk about the ChannelProgram, an MSP vendor platform, and their product reviews, industry event calendar, and vendor management platform. === Swag WinnersBest Swag: The Channel Program - https://channelprogram.com/Drinkware: Compliancy Group - https://compliancy-group.com/Apparel: Trend Micro - https://www.trendmicro.com/en_us/business.htmlHonorable Mentions: Solutions Granted, Barracuda, CyberQP, AvePoint=== Links from the showJesse Cole: https://findyouryellowtux.com/Fans First Entertainment and Owner of the Savannah BananasFlorida Man Keeps 5 Alligators in Bathtub: https://tinyurl.com/cxauj6jb=== Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin Bee=== Support the ShowUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?One-Time Donation: https://www.buymeacoffee.com/unclemarv === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

I am joined by Eric Anthony from All Things MSP, right in the heart of the IT Nation conference in Orlando, Florida. We discuss the unique experience of being at an event like IT Nation and how media is often seen as an adjacent part of the conference. We also talk about equipment and gear for podcasting, live streaming, and webinars. We consider the idea of putting together a 'gear summit' with other industry members and attendees of the conference.=== Links from the showWebsite: https://www.connectwise.com/=== Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin Bee=== Support the ShowUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?One-Time Donation: https://www.buymeacoffee.com/unclemarv === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Say hello to Jake Varghese, the Executive VP and General Manager for the Business Management Solutions at ConnectWise who shared his insights from the IT Nation Connect in Orlando. Jake unpacks the seven-product portfolio of ConnectWise, demonstrating how these tools are designed to save both time and money for MSPs. ASIO, the only platform in the managed services space that is purpose-built for MSPs and TSPs, provides a consistent user experience and management, a secure layer, and a consistent way to ingest data and metadata. === Links from the showWebsite: https://www.connectwise.com/=== Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin Bee=== Support the ShowUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?One-Time Donation: https://www.buymeacoffee.com/unclemarv === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Matt Fisch with FortMesa discusses how his company helps service providers own the cybersecurity roadmap. He explains how FortMesa works with CompTIA's Trustmark program and how they are partnering with over 150 service providers to help them with marketing, sales, mapping their stack to security outcomes, and interpreting different standards. Matt also shares how FortMesa takes the hundreds of things that need to happen throughout the year to succeed in a plan for standards based cybersecurity and uses workflows to make sure the right tasks are delivered to the right people at the right time. Finally, he emphasizes the importance of looking at the total stack and practice to ensure that service providers are doing everything in some form or fashion.=== Links from the showWebsite: https://fortmesa.com/=== Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin Bee=== Support the ShowUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?One-Time Donation: https://www.buymeacoffee.com/unclemarv === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

I chat with Ted Roller, CEO of Get Channeled, to learn about his approach to helping early-stage vendors build their channel program for MSPs to engage, adopt, and succeed. We also explore the advantages of Cloud Radial and other companies that MSPs should take note of, as well as the exciting pre-launch of Uncompromised, a security posture built around the MSPs providing for their corporate customers. Finally, Ted and I talk about possible solutions for protecting laptops and mobile devices for MSPs with customers rarely in the office and the fatigue of security products.=== Links from the showGetChanneled website: https://www.getchanneled.com/LinkedIn: https://www.linkedin.com/company/get-channeled/about/=== Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin Bee=== Support the ShowUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?One-Time Donation: https://www.buymeacoffee.com/unclemarv === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

IT Nation Connect is the is one of the premier t-leadership conference for IT Professionals designed to promote education, inspiration, and networking in the community. This year the conference is at Rosen Shingle Creek Hotel near Sea World.Help IT Nation raise $50,000 and save two lives! K9s for Warriors saves the dog, and the dog saves for Warrior!http://fundraise.givesmart.com/form/1nqmta?vid=123oq9=== PitchIT 2023 Finalists1st Place: Thread - https://thread.solutions/en2nd Place: vCIOToolbox - https://vciotoolbox.com/Steak Knives: Nodeware - https://nodeware.com/=== Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin Bee=== Support the ShowUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?One-Time Donation: https://www.buymeacoffee.com/unclemarv === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Guest: Michael Skurla, Chief Product Officer at Radix IoTIn this episode, Michael joins Uncle Marv to discuss the world of IoT and its impact on IT professionals. They talk about how IoT is not just about devices, but about systems and making them talk system to system to get more of an outcome from it. Michael gives an example of how IoT can be used in the building space to connect systems for heating and air conditioning, security, lighting, and fire services to determine air conditioning loads that were running about four times the other facilities. Uncle Marv expresses his excitement about learning more about IoT and asks Michael questions to help IT professionals get started with IoT. Michael shares his thesis that IoT should be tied to the network to monitor it and help clients.=== Links from the showWebsite: https://radixiot.com/IoT Security Foundation: https://iotsecurityfoundation.org/IOTSF is an organization that provides IT-based standards around IoT equipment.=== Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin Bee=== Support the ShowUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?One-Time Donation: https://www.buymeacoffee.com/unclemarv === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

A bottle of water in a supermarket costs about .50. The same bottle of water cost $2 in a bar. In a high-quality restaurant or hotel it can be worth up to $3. At an airport or on a plane, you may be charged up to $5. The bottle and the brand is the same, the only thing that changes is the place. Each place gives a different value to the same product. When you feel like you are worth nothing and everyone around you belittles you, change places, do not stay there. Have the courage to change places and go to a place where you are given the value you deserve. Surround yourself with people who really appreciate your worth. Don't settle for less!!!=== Links from the showFlorida Man jailed in $1M crypto SIM swap: https://tinyurl.com/yy3bjvtmUncle Marv's Question of the Month: https://www.itbusinesspodcast.com/p/Q/Tech Audit: Hyper-V for RDP (Episode 567) How do you think I did with Part 1 of my project? Good or Bad... What suggestions or comments do you have for me?=== Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin Bee=== Support the ShowUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?One-Time Donation: https://www.buymeacoffee.com/unclemarv === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Hear the riveting tale of how Compliance Risk sprung to life from the minds of Tim and Matt Fox, and how they bagged the eye-watering $3.5 million investment. Get the lowdown on Compliance Risk's growth trajectory, their product roadmap, and their grand plans for IT Nation. We also hear about Bellini Capital's mission to invest in companies that make the world safer, smarter, and more sustainable, and the philanthropic work they are doing in Tampa, Florida.=== Links from the showCompliance Risk receives a $3.5 million investment from Bellini Capital: https://tinyurl.com/5ddr3fb5Compliance Risk / Compliance Scorecard: https://compliancerisk.io/Bellini Capital: https://bellinicapital.com/Florida Man finds iguana hiding in his toilet: https://tinyurl.com/ye2akc9mUncle Marv's Question of the Month: https://www.itbusinesspodcast.com/p/Q/Tech Audit: Hyper-V for RDP (Episode 567) How do you think I did with Part 1 of my project? Good or Bad... What suggestions or comments do you have for me?=== Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin Bee=== Support the ShowUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?One-Time Donation: https://www.buymeacoffee.com/unclemarv === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

We had our hands full with converting 44 workstations from domain computers to remote ones, migrating files from one office to another, and transitioning 51 users to new RDS servers. This included setting up one physical server with two Hyper-V servers. The project is part one of a $150,000 network upgrade. The law firm had seven offices, but due to the pandemic and the shift to remote work, they consolidated their offices. You'll also get to hear about my struggles with an office administrator who isn't an IT professional, and how I navigated the challenge of orchestrating this upgrade for their firm.Have some feedback for me? Fill out my Monthly Q here: https://www.itbusinesspodcast.com/p/Q/Answer my survey question and enter for a chance to win a $100 gift card at the end of the year.=== Links from the showFlorida Man Games: https://www.thefloridamangames.com/Syncro Launches 2023 Channel Technology Map: https://syncromsp.com/blog/syncro-channel-program-technology-map/Compliance Risk receives a $3.5 million investment from Bellini Capital: https://tinyurl.com/5ddr3fb5Syncro: https://refer.syncromsp.com/l/ITMARV/=== Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin Bee=== Support the ShowUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?One-Time Donation: https://www.buymeacoffee.com/unclemarv === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Domotz is a network monitoring platform that helps service providers be more efficient and proactive in handling the systems they deploy on networks. Domotz provides remote connectivity into platforms, configuration backups, and alerts when changes have been made on the infrastructure. Domotz has announced a channel partner program to offer better support, discounts, and tiered pricing. The program aims to create an effective channel where everyone gets their fair share of margins. The benefits of the program include priority support, regular updates, and access to beta features. Domotz has also acquired GlassWire for business, a Windows-based application that sits on a Windows machine and helps the end-user better understand the applications and services that are running on that machine. The acquisition of GlassWire is a way for Domotz to expand its network monitoring capabilities and provide more value to its customers.=== Links from the showWebsite: https://www.domotz.com/GlassWire Endpoint Security: https://www.glasswire.com/#Domotz #GlassWire #networkmonitoring #endpointmonitoring #channelpartnerprogram #remotconnectivity #configurationbackups #cybersecurity #customscripts=== Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin Bee=== Show SponsorsPresenting Sponsor: NetAlly: https://www.netally.com/=== Support the ShowUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?One-Time Donation: https://www.buymeacoffee.com/unclemarv === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

We talk about the challenges of communication and managing people in the context of technology projects. The conversation covers various topics including the importance of effective communication, the impact of change on individuals, the need to involve stakeholders, and the difficulties faced by tech professionals who may not possess strong interpersonal skills.Soft skills is no longer the phrase to use. Beyond technical skills, Grace emphasizes the need for 'workplace essential skills' in the tech industry. Leaders must listen, be flexible, be open to different perspectives, and welcome diverse opinions; no-oriented questions and options are also important.=== Links from the showGrace Judson Website: https://www.gracejudson.com/YouTube Channel: https://www.youtube.com/c/GraceJudson=== Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin Bee=== Show SponsorsPresenting Sponsor: NetAlly: https://www.netally.com/=== Support the ShowUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?One-Time Donation: https://www.buymeacoffee.com/unclemarv === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Andre started his IT journey at CompUSA, working his way up to become the CEO of a multi-million dollar business. We discuss how he got his start, and his journey from growing up in Miami Gardens to taking jobs setting up computers for high-end clients. He shares how he was able to navigate his way through a non-compete agreement and find success in the managed services and cybersecurity space.He also explains how he applied the 80/20 rule to his business by firing 80% of his clients and shifting his focus to the top 20%. That leads to a quick mention of The Pumpkin Plan and Built to Sell, two books that have helped him with restructuring his business.We also talk about his passion for giving back to the community. === Links from the showReginald Andre | Guest: IT Business PodcastWebsite: https://www.arksolvers.comThe Pumpkin Plan by Mike Michalowicz: https://amzn.to/3rpayjaBuilt to Sell by John Warrillow: https://amzn.to/46yW2UCJab, Jab, Jab, Right Hook by Gary Vaynerchuck: https://amzn.to/48zelek=== Upcoming Eventshttps://www.dattocon.com/: October 2-4, 2023, at the Intercontinental in Miami Florida. DattoCon is an annual educational and networking event for Managed Service Providers (MSPs) in North America. The conference provides valuable insights into the latest trends and technologies in the MSP industry, with breakout sessions covering topics ranging from cybersecurity to personnel management. https://events.ascii.com/: October 18-19, 2023, at the Hyatt Regency in Reston Virginia. ASCII Edge is an MSP conference that offers business strategy sessions and fresh content for growing Managed Service Providers (MSPs). https://www.mspexpo.com/east/: February 13-15, 2024, at the Broward County Convention Center in Fort Lauderdale, Florida. MSP Expo 2024 is a trade show for companies in the communications and technology industries, including enterprises and SMBs. === Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin Bee=== Show SponsorsPresenting Sponsor: NetAlly: https://www.netally.com/=== Support the ShowUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?One-Time Donation: https://www.buymeacoffee.com/unclemarv === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

*** Grace Judson will be a guest on our live show, Wednesday, October 4 at 8 PM Eastern (www.itbusinesspodcast.com/live)Tech projects can sometimes go off the rails, and more often than not, it is people-related issues that are to blame. Communication, or rather, the lack of it, can be a project's undoing. We discuss the significance of communication in any project, from acknowledging the "curse of knowledge" to setting clear boundaries. During our exploration of these predicaments with Grace Judson, we uncover how understanding each individual's response to a project and calling for reinforcements for larger tech endeavors can prevent such derailments. === Links from the showWebsite: https://www.gracejudson.com/Book: Never Split the Difference: Negotiating as if Your Life Depended on It: https://amzn.to/3tgTRqE=== Upcoming Eventshttps://www.dattocon.com/: October 2-4, 2023, at the Intercontinental in Miami Florida. DattoCon is an annual educational and networking event for Managed Service Providers (MSPs) in North America. The conference provides valuable insights into the latest trends and technologies in the MSP industry, with breakout sessions covering topics ranging from cybersecurity to personnel management. https://events.ascii.com/: October 18-19, 2023, at the Hyatt Regency in Reston Virginia. ASCII Edge is an MSP conference that offers business strategy sessions and fresh content for growing Managed Service Providers (MSPs). https://www.mspexpo.com/east/: February 13-15, 2024, at the Broward County Convention Center in Fort Lauderdale, Florida. MSP Expo 2024 is a trade show for companies in the communications and technology industries, including enterprises and SMBs. === Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin Bee=== Show SponsorsPresenting Sponsor: NetAlly: https://www.netally.com/Live Show Partner: Computers Done Right: https://computersdoneright.com/Live Show Partner: Instant Houescall: https://instanthousecall.com/=== Support the ShowUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?One-Time Donation: https://www.buymeacoffee.com/unclemarv === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

EmpathMSP is a company that provides tools and resources to help MSPs (Managed Service Providers) improve their services and customer experience. EmpathMSP's goal is to help MSPs become more successful and profitable by providing them with the tools and resources they need to succeed in a competitive market. === Links from the showWebsite: www.empathmsp.comFlorida Man Bitten 41 Times by Rabid Otter: https://tinyurl.com/28k2sp82=== Upcoming Eventshttps://www.dattocon.com/: October 2-4, 2023, at the Intercontinental in Miami Florida. DattoCon is an annual educational and networking event for Managed Service Providers (MSPs) in North America. The conference provides valuable insights into the latest trends and technologies in the MSP industry, with breakout sessions covering topics ranging from cybersecurity to personnel management. https://events.ascii.com/: October 18-19, 2023, at the Hyatt Regency in Reston Virginia. ASCII Edge is an MSP conference that offers business strategy sessions and fresh content for growing Managed Service Providers (MSPs). https://www.mspexpo.com/east/: February 13-15, 2024, at the Broward County Convention Center in Fort Lauderdale, Florida. MSP Expo 2024 is a trade show for companies in the communications and technology industries, including enterprises and SMBs. === Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin Bee=== Show SponsorsPresenting Sponsor: NetAlly: https://www.netally.com/Live Show Partner: Computers Done Right: https://computersdoneright.com/Live Show Partner: Instant Houescall: https://instanthousecall.com/=== Support the ShowUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?One-Time Donation: https://www.buymeacoffee.com/unclemarv === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Marvin Bee interviews Jason Stowe from Cyberbacker, a company that provides virtual assistant services. Cyberbacker offers a partnership between a virtual assistant and the client to take tasks off their plate and help them grow their business. They have a rigorous onboarding process and value assessment for their applicants, and they work with clients to evaluate their business needs and create a job description for their virtual assistant. Cyberbacker also provides training and support for their virtual assistants and holds them accountable for hitting KPIs. The company serves a variety of industries, not just tech, and has a global reach. Key takeaways from the episode include:Cyberbacker offers a partnership between a virtual assistant and the client to take tasks off their plate and help them grow their business.They have a rigorous onboarding process and value assessment for their applicants.Cyberbacker provides training and support for their virtual assistants and holds them accountable for hitting KPIs.The company serves a variety of industries, not just tech, and has a global reach.Cyberbacker is committed to hiring the best people for their clients, regardless of borders, and offers cost-effective services.=== Links from the showWebsite: https://cyberbacker.com/ === Upcoming Eventshttps://www.dattocon.com/: October 2-4, 2023, at the Intercontinental in Miami Florida. DattoCon is an annual educational and networking event for Managed Service Providers (MSPs) in North America. The conference provides valuable insights into the latest trends and technologies in the MSP industry, with breakout sessions covering topics ranging from cybersecurity to personnel management. https://events.ascii.com/: October 18-19, 2023, at the Hyatt Regency in Reston Virginia. ASCII Edge is an MSP conference that offers business strategy sessions and fresh content for growing Managed Service Providers (MSPs). https://www.mspexpo.com/east/: February 13-15, 2024, at the Broward County Convention Center in Fort Lauderdale, Florida. MSP Expo 2024 is a trade show for companies in the communications and technology industries, including enterprises and SMBs. === Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin Bee=== Show SponsorsPresenting Sponsor: NetAlly: https://www.netally.com/Live Show Partner: Computers Done Right: https://computersdoneright.com/Live Show Partner: Instant Houescall: https://instanthousecall.com/=== Support the ShowUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?One-Time Donation: https://www.buymeacoffee.com/unclemarv === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

What could be the ultimate choice between Threat Locker and Cyber Fox when it comes to cybersecurity for your business? Ali Johnston, a seasoned IT business owner based in Satellite Beach, Florida, joins us to spill the beans on her decision-making process. Ali details why she chose CyberFOX over ThreatLocker after a comprehensive product evaluation. Her insights highlight that the choice is not as clear cut as it might seem and is heavily influenced by the specific needs of your business.Ali also explains why she wants to switch from N-Able to Kaseya and why she wants to be able to press a button to deploy software.Lastly, we venture into Ali's experiences at various tech events and expos, including the Global Security Exchange (GSX) in Dallas, Texas. (0:00:12) - Comparing Threat Locker and Cyber Fox(0:08:55) - Cybersecurity for Small Businesses(0:14:28) - Networking and Technology Support for Businesses(0:29:31) - Global Security and School Safety(0:38:26) - Comparing RMM and PSA Software(0:50:56) - Switching RMMs and Marketing Challenges(1:03:20) - Florida Events, News, and Florida Man=== Links from the showBeltech Services: https://beltechservices.com/IT consulting company that offers a range of services, including cybersecurity, cyber insurance, and backup and data recovery.ASIS International: https://www.asisonline.org/ASIS International is a professional organization for security professionals that issues certifications, standards, and guidelines for the security profession.ThreatLocker Signs on as Gold Sponsor for MSP Expo 2024: https://tinyurl.com/58ufep7jSonicWall Revamps Partner Program: https://tinyurl.com/mparva4mFlorida Man Arrested for Settings Ex's Jaguar on Fire: https://tinyurl.com/3ywct4p5=== Upcoming Eventshttps://www.dattocon.com/: October 2-4, 2023, at the Intercontinental in Miami Florida. DattoCon is an annual educational and networking event for Managed Service Providers (MSPs) in North America. The conference provides valuable insights into the latest trends and technologies in the MSP industry, with breakout sessions covering topics ranging from cybersecurity to personnel management. https://events.ascii.com/: October 18-19, 2023, at the Hyatt Regency in Reston Virginia. ASCII Edge is an MSP conference that offers business strategy sessions and fresh content for growing Managed Service Providers (MSPs). https://www.mspexpo.com/east/: February 13-15, 2024, at the Broward County Convention Center in Fort Lauderdale, Florida. MSP Expo 2024 is a trade show for companies in the communications and technology industries, including enterprises and SMBs. === Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin Bee=== Show SponsorsPresenting Sponsor: NetAlly: https://www.netally.com/Live Show Partner: Computers Done Right: https://computersdoneright.com/Live Show Partner: Instant Houescall: https://instanthousecall.com/=== Support the ShowUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?One-Time Donation: https://www.buymeacoffee.com/unclemarv === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

The conference proved to be a grand event, celebrating the achievements of our tech community. The winners of the Best Partner Program, Best Presentation, and Best Swag awards are announced with much fanfare. The Best Partner Program award went to Tech Tribe, while Michael Creen of Solutions Granted clinched the Best Presentation award. Threat Locker, with their consistently excellent swag, bagged the Best Swag award. Our very own Jason Miller defended his title as Community Champ. Tech Tribe took home the award for the Best Partner Program while Michael Creen won the Best Presentation award. Threat Locker emerged as the audience's favorite, bagging the Best Swag award. However, the star of the event was Jason Miller, who successfully defended his title as the Community Champ.We also celebrate Jason Miller, who defended his title as Community Champ with conviction. News: Syncro announces a deeper partnership with Splashtop. This alliance is a significant development for Managed Service Providers (MSPs), offering increased functionality at a more palatable price point. The enhanced features include instant remote control, seamless multi-monitor support, automatic session logging, and improved efficiency with technician collaboration. === Links from the showFlorida Man Drives Excavator Through Walmart: https://tinyurl.com/3xwm8azv=== Upcoming Eventshttps://www.dattocon.com/: October 2-4, 2023, at the Intercontinental in Miami Florida. DattoCon is an annual educational and networking event for Managed Service Providers (MSPs) in North America. The conference provides valuable insights into the latest trends and technologies in the MSP industry, with breakout sessions covering topics ranging from cybersecurity to personnel management. === Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin Bee=== Show SponsorsPresenting Sponsor: NetAlly: https://www.netally.com/Live Show Partner: Computers Done Right: https://computersdoneright.com/Live Show Partner: Instant Houescall: https://instanthousecall.com/=== Support the ShowUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?One-Time Donation: https://www.buymeacoffee.com/unclemarv === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Michael joins me to chat about the upcoming Techcon Unplugged conference. He shares his thoughts on preparing for a conference as a vendor and his perspective on attending conferences as a vendor, saying he looks for events where MSPs attend and focuses on smaller MSPs rather than very large ones.Michael talks about preparing for presentations at different events. They bring up past ASCII Cup competitions, with Michael going for a three-peat this year. Gabriel, Michael's son, joins briefly to promote Solutions Granted and say he's looking forward to hockey tryouts.As a side note, we have a quick chat about minimizing interruptions for productivity. === Links from the showWebsite: https://solutionsgranted.com/Florida Man Arrested After Trying to Cross the Atlantic in a Giant Hamster Wheel: https://tinyurl.com/4fjw4sda=== Upcoming Eventshttps://techconunplugged.com/: September 7-10, 2023, at the Delta Hotels by Marriott Woodbridge in New Jersey. TechCon Unplugged is a conference for IT business owners featuring expert presentations, hands-on workshops, peer panels, and breakout sessions to help grow your business.https://www.dattocon.com/: October 2-4, 2023, at the Intercontinental in Miami Florida. DattoCon is an annual educational and networking event for Managed Service Providers (MSPs) in North America. The conference provides valuable insights into the latest trends and technologies in the MSP industry, with breakout sessions covering topics ranging from cybersecurity to personnel management. === Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin Bee=== Show SponsorsPresenting Sponsor: NetAlly: https://www.netally.com/Live Show Partner: Computers Done Right: https://computersdoneright.com/Live Show Partner: Instant Houescall: https://instanthousecall.com/=== Support the ShowUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?One-Time Donation: https://www.buymeacoffee.com/unclemarv === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.