643 Peter Kujawa on Boosting MSP Profitability: Insights from IT Nation Secure
Uncle Marv sits down with Peter Kujawa from Service Leadership, a company acquired by ConnectWise that provides objective financial and operational benchmarking data to MSPs and other technology service providers worldwide. Peter shares his journey from being a lawyer to running an MSP and how discovering Service Leadership's benchmarking transformed his struggling business into a profitable $17 million company. He explains how Service Leadership helps MSPs understand industry best practices, pricing, margins, and where to focus their efforts by comparing their performance to the top 25% most profitable peers.
Uncle Marv's IT Business Podcast (Real Talk for IT Pros & MSPs) · Peter Kujawa
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Show Notes
Uncle Marv kicks off the episode by introducing Peter Kujawa from Service Leadership, a ConnectWise company that benchmarks MSPs and other tech service providers on their financial and operational performance. Peter explains that Service Leadership has been collecting quarterly data from companies worldwide for 19 years to determine best-in-class metrics that drive success .
He shares how benchmarking was a game-changer for the struggling MSP he was running, instantly revealing areas to improve like product margins. By implementing best practices, Peter turned it into a $17 million business . Uncle Marv is amazed at the level of detail in the benchmarking, with over 80 KPIs compared against the top 25% most profitable peers .
Peter discusses Service Leadership's annual compensation report, providing salary data on 60 positions to help MSPs attract and retain talent . He also talks about his journey from being a lawyer to the tech world, running businesses in various industries before joining the MSP space during its early "Wild West" days .
Key Takeaways:
- Service Leadership benchmarks MSPs worldwide on finances and operations to identify best practices
- Benchmarking revealed areas to improve for Peter's former MSP, transforming it into a $17M business
- The compensation report provides detailed salary data to help MSPs with hiring and retention
- Peter transitioned from law to business, running companies across multiple industries
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