Uncle Marv's IT Business Podcast (Real Talk for IT Pros & MSPs)

The show begins with a commercial for the NetAlly EtherScope NXG, a network analyzer that supports Wi-Fi 6 and 6E. Uncle Marv then introduces the episode, mentioning that he has exclusive news to share. However, he quickly realizes that the news he had - Kaseya's announcement of their new Kaseya 365 subscription service - had already been announced the previous day at the Kaseya Connect conference in Las Vegas. Uncle Marv then brings on Michelle Accardi from Liongard, who is attending the Kaseya Connect conference. Michelle shares her thoughts on the Kaseya 365 announcement, noting that it is giving MSPs another option to consider for driving profitability, but that there are also other great vendors offering good value. Michelle also discusses Liongard's recent announcement of their new AI support assistant, Leo, which can help partners with onboarding, support, and reporting. Later in the episode, Uncle Marv shares another "exclusive" news item - Brooke Lee's move from PIA to ScalePad as the Director of Channel Development. However, he again realizes that this news had already been announced. Uncle Marv then goes on to share his experience using the NetAlly EtherScope NXG to troubleshoot a customer's Wi-Fi issues, where he was able to identify that the customer's ring cameras were reporting an incorrect country code, which was causing connectivity problems. Key Takeaways: Kaseya announced their new Kaseya 365 subscription service, which aims to revolutionize the MSP industryLiongard announced their new AI support assistant, Leo, to help partners with onboarding, support, and reportingBrooke Lee has moved from PIA to ScalePad as the Director of Channel DevelopmentThe NetAlly EtherScope NXG can be a valuable tool for troubleshooting Wi-Fi issues, including identifying devices with incorrect country code settingsLinks from the show:Man stopped at Miami Airport with snakes in his pants: https://tinyurl.com/4r2sz5yzFlorida Man chucks pasta at driver over "glaring headlights": https://tinyurl.com/2kezdc7kLiongard announces AI Companion "Leo": https://tinyurl.com/4d8yxw97 === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Sean Lardo, the program manager for Pitch It, shares that this year's application process saw a record number of submissions, with a diverse group of vendors applying from various business sectors. While there were concerns about an influx of AI-focused applicants, Lardo notes that the program still attracted a healthy mix of solutions, with AI, cybersecurity, and other innovative offerings represented. The Pitch It program is a 16-week accelerator that provides vendors with extensive training and mentorship to help them refine their pitches and navigate the MSP ecosystem. Lardo emphasizes the importance of not just innovation, but practical, useful solutions that can seamlessly integrate with existing MSP technology stacks. The program culminates in a live pitch competition at IT Nation Connect, where the top three finalists compete for cash prizes and the coveted "steak knives" for third place. Lardo also discusses the success of last year's Pitch It finalists, noting that the three winners - Thread, VCIO Toolbox, and NodeWare - have collectively seen a $3 million increase in annual recurring revenue since participating in the program. This underscores the value of the accelerator in helping vendors scale and thrive within the MSP community. Key Takeaways: Record number of Pitch It applications, with a diverse mix of vendorsFocus on practical, integrative solutions, not just innovation for innovation's sake16-week accelerator program provides extensive training and mentorship for vendorsPast Pitch It finalists have seen significant revenue growth since participatingPodcast and IT Nation events offer opportunities for vendor spotlights and interviewsLinks from the show:IT Nation website: https://www.connectwise.com/theitnation === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

The conversation begins with a discussion on the lasting impact of the COVID-19 pandemic on the workforce. According to a survey conducted by Parallels' parent company Alludo, 83% of the workforce is expected to continue working remotely in some capacity. This shift has presented significant challenges for companies that were previously accustomed to a fully in-office model. Many organizations struggled to provide the necessary remote access and security measures to support their employees working from home. Chris Marks explains that the primary challenges companies face relate to skills and time, as they try to re-architect their IT infrastructure and security posture to accommodate the new remote work reality. Traditional solutions like VPNs are no longer sufficient, as they provide broad access once an attacker gains entry. Parallels is helping customers explore alternative solutions, such as secure access web apps and Zero Trust approaches, to minimize risk and restrict the flow of potential threats. The discussion then transitions to the concept of the "hybrid cloud," which Marks clarifies is often misunderstood. Many organizations believe they have a hybrid cloud environment, when in reality, they are simply managing two separate infrastructures - their legacy on-premises systems and new cloud-based projects. Parallels aims to help customers deliver a consistent and seamless experience for end-users, regardless of the underlying infrastructure. Key Takeaways: Remote and hybrid work models are here to stay, with 83% of the workforce expected to continue working remotely in some capacity.Companies are struggling to provide the necessary remote access and security measures to support their employees working from home.Traditional solutions like VPNs are no longer sufficient, and organizations are exploring alternative approaches like secure access web apps and Zero Trust.The concept of "hybrid cloud" is often misunderstood, with many companies managing two separate infrastructures rather than a true hybrid environment.Parallels is helping customers deliver a consistent and seamless experience for end-users, regardless of the underlying infrastructure.Links from the show:Website: https://parallels.com/Hybrid cloud survey: Hybrid Cloud Report | Parallels RAS === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Uncle Marv kicks off the episode by sharing a story about using his NetAlly EtherScope network tester to troubleshoot a client's fiber internet connection issue, highlighting the value of having the right tools to demonstrate technical expertise. He then introduces his guest, Dave Scott, who has over 20 years of experience helping technology businesses with their marketing and growth strategies. Dave and Uncle Marv discuss the common frustration MSPs face when trying to find the "easy button" for marketing, as many get caught up jumping from one program to another without seeing the desired results. They emphasize that while there may be a small percentage of MSPs who find success with certain marketing tactics, the majority struggle to make their marketing efforts effective. Dave suggests that the root of the problem often lies in a lack of consistency and personalization in the content and messaging MSPs use to reach their target audiences. He recommends that MSPs take the time to deeply understand their customers' pain points and challenges, and then create hyper-personalized content that addresses those specific issues. This approach, combined with a well-documented sales funnel process, can help MSPs build a more successful and sustainable marketing strategy. Key Takeaways: Consistent, personalized marketing is key for MSPs to effectively reach and engage their target customersMSPs need to invest time in understanding their customers' specific pain points and challenges to create relevant, valuable contentDocumenting the sales funnel process and following it closely can help MSPs improve the effectiveness of their marketing effortsLinks from the showWebsite: https://scottgrowthstrategies.com/AI Powered Writing Assistant: https://www.jasper.ai/AI Powered SEP Platform: https://seo.ai/Improve your email subject line: https://subjectline.com/Florida Man Saves Neighbor from 11-Foot Gator: https://tinyurl.com/4s9xhdscFlorida Man tackles gator with bare hands: https://tinyurl.com/4ka7t4mbYouTube Video without news commentary: https://tinyurl.com/yc5mbex2 === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Sean and Dave share the backstory behind writing "The Pumpkin Plan for MSPs." They explain how their personal experiences and mistakes in the industry inspired them to create a book that provides practical, battle-tested advice for managed service providers. The authors emphasize that their goal was not to reinvent the wheel, but to distill the essential lessons from Mike Michalowicz's original "Pumpkin Plan" and adapt them specifically for the MSP community. A key theme of the book is helping MSPs find their "sweet spot" - the unique value proposition that sets them apart from competitors. The authors stress that MSPs should not simply copy others' strategies, but rather uncover what they do best and double down on those strengths. They share how being brutally honest about their own business missteps has allowed them to provide authentic, relatable guidance to their readers. Throughout the discussion, Sean and Dave highlight the importance of always keeping your business "exit-ready," even if you have no immediate plans to sell. They explain how maintaining a company in prime condition for a potential buyer can pay dividends, whether you ultimately decide to transition ownership or continue running the business. The authors draw from their personal experiences to illustrate how being prepared for unexpected opportunities or challenges can make all the difference. Key Takeaways: Adapt proven business principles to your unique MSP contextUncover and capitalize on your company's distinctive strengthsMaintain an "exit-ready" mindset to maximize the value of your businessLearn from your own mistakes and those of others in the industryLinks from the show:Get the Pumpkin Plan for Manager Service Providers book: https://amzn.to/3UvZxItEncore Strategic Business Consulting Firm: https://encorestrategic.io/Michael Porter's "What is Strategy": https://www.itbusinesspodcast.com/downloads/Michael-Porter-Strategy/ === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Introducing Stack Tracker for MSPsColin Knox explains that StackTracker goes beyond just mapping an MSP's technology stack. It focuses on the reseller aspect of an MSP's business, providing insights into the usage, costs, and profitability of the solutions they are reselling to clients. By pulling in data directly from vendors, StackTracker can show MSPs their vendor spend, revenue, and profitability across their entire product portfolio. This allows MSPs to identify opportunities for optimization, such as consolidating redundant solutions or upselling underutilized products to clients. Empowering MSPs Through Data AnalysisThe system also uses AI to analyze the data and provide actionable recommendations to the MSP. This includes identifying anomalies, such as duplicate deployments of the same product, as well as quantifying revenue and profit opportunities across the client base. The AI-driven insights aim to help MSPs make more informed decisions about their technology stack and pricing strategies, ultimately driving greater profitability. Colin emphasizes that the key value proposition of StackTracker is empowering MSPs to grow their businesses smarter and more profitably. Key Takeaways: StackTracker provides deep visibility into MSPs' technology stacks, including usage, costs, and profitabilityFocuses on the reseller aspect of an MSP's business, not just internal tool usageUses AI to analyze data and provide actionable recommendations for optimization and growthHelps MSPs identify revenue and profit opportunities across their client baseAims to enable MSPs to make more informed decisions about their technology stack and pricing === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Lori Hardtke is a solo MSP owner who has been in the IT industry for many years, working in various roles such as IT manager at large companies like Mayo Clinic. Over time, Lori realized that she didn't want the responsibility of managing employees and decided to run her business as a solo operation, leveraging subcontractors when needed. In 2018, Lori came across the Profit First book by Michael Michalowicz and was initially hesitant to implement the system. However, in 2019, she decided to give it a try and was able to pay off a $19,000 credit card within four months of implementing Profit First. Lori was so impressed by the impact Profit First had on her business that she decided to become a certified Profit First professional and is now building a Profit First Academy to help other MSPs achieve profitability. Lori emphasizes that the key to success with Profit First is trust in the system and the discipline to follow the recommended percentages for allocating funds to different accounts, such as profit, taxes, and marketing. She also highlights the importance of streamlining expenses and negotiating better deals with vendors, which can have a significant impact on the bottom line. Lori's own business is 100% remote, with her operating from Maui, and she has found success in presenting her business as part of a larger network of resources, rather than just a solo operator. Key Takeaways: Implementing the Profit First system can significantly improve profitability and cash flow for MSPsBecoming a certified Profit First professional can help MSPs guide other businesses through the Profit First implementation processStreamlining expenses, negotiating better deals, and presenting the business as part of a larger network of resources can all contribute to the success of an MSPShow Links:Lori's MSP Website: https://www.bytewize.net/Profit First for MSPs: https://www.profitfirst4msps.com/ === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Uncle Marv's recap of the Channel Pro Live eventUncle Marv starts by discussing his recent trip to Channel Pro Live in Orlando, Florida. He shares his overall positive impression of the event, noting that the location, accommodations, and Wi-Fi were all satisfactory. The content and speakers were also well-received, with the keynote by Manuel Palachuk and panels featuring industry experts like Rayanne Buchianico, Eric Long, and Carlos Perez. Uncle Marv emphasizes that the event was not a "pitch fest" and provided valuable conversations for attendees. Next, Uncle Marv shares a "junior story" about a client who has been with him for a long time but has consistently shopped around for cheaper services. When an employee filed a personal claim against one of the client's customers, the client wanted to know what files the employee had accessed, but Uncle Marv's team did not have the capability to track that level of detail. The client had previously declined to pay for additional features like 24/7 support and file monitoring, and Uncle Marv had to remind them that they were getting what they paid for. This led to a tense conversation, but ultimately, Uncle Marv engaged a digital forensic specialist to investigate the issue and will be implementing the additional tracking features the client now wants, at an additional cost. Uncle Marv emphasizes the importance of setting clear expectations and pricing with customers, as discussed on the All Things MSP show. He stresses the need to stand firm on pricing and not cave to customer demands for additional services without proper compensation. This episode serves as a cautionary tale for IT professionals and managed service providers to ensure they are properly managing customer expectations and pricing their services accordingly. Key Takeaways: Importance of setting clear expectations and pricing with customersNeed to stand firm on pricing and not cave to customer demands for additional services without proper compensationValue of providing high-quality content and avoiding "pitch fests" at industry eventsChallenges of managing client relationships and balancing customer needs with business requirementsLinks from the Show: Channel Pro Live Events: https://events.channelpronetwork.com/Learn about the Island Router: https://www.islandrouter.com/Florida Man Beats 5-Year Old for Watching PAW Patrol: https://tinyurl.com/4defyzddFlorida Man Kills Roommate over $1: https://tinyurl.com/3yka94xn === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Uncle Marv and Tim Fitzpatrick dive into the challenges many MSPs face when it comes to marketing their businesses. Tim explains that the first step in developing a successful marketing strategy is to understand where the business is currently and where it wants to go. This involves identifying the target market, crafting the right messaging, and ensuring the offerings are aligned with the needs of the ideal clients. Tim cautions against the temptation to jump straight into marketing tactics, such as social media or paid advertising, without first establishing a solid strategic foundation. He emphasizes that "hope is not a marketing strategy" and that MSPs need to take a more focused and targeted approach to their marketing efforts. Tim suggests that MSPs should avoid getting caught up in the latest marketing trends and instead focus on the channels and activities that resonate with their specific target audience, even if that means avoiding certain platforms or tactics. The discussion also touches on the importance of profitability over top-line revenue when evaluating client relationships. Tim agrees with Uncle Marv's experience of needing to "fire the big whales" - clients that generate a significant portion of revenue but are not profitable. This aligns with the strategic approach to marketing, as MSPs should be attracting the right type of clients, not just any clients. Key Takeaways: Develop a marketing strategy that aligns with your business goals and target audienceAvoid jumping straight into marketing tactics without a solid strategic foundationFocus on the marketing channels and activities that resonate with your ideal clientsPrioritize profitability over top-line revenue when evaluating client relationships=== LinksRialto Marketing Website: https://www.rialtomarketing.com/Rialto Marketing Podcast: https://www.rialtomarketing.com/rialto-marketing-podcast/Revenue Roadblock Scorecard: http://revenueroadblockscorecard.com/ === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Strap in for a strategic deep dive into the world of help desk management, where I reveal how transitioning to a specialized team structure can turn your service from satisfactory to exceptional. We navigate the shift from generalist to niche expert pods, ensuring that your team is not just dealing with the day-to-day but excelling in their specialized fields, from healthcare to banking. It's more than just technical know-how; it's about crafting a client experience that sticks, and I'm spilling the beans on the tools and tactics that can get you there. Brook and Coach start by discussing the different approaches MSPs can take when formalizing their help desk operations. Brook Lee emphasizes that there is no one-size-fits-all solution, and the approach should be tailored to the size, maturity, and client needs of the MSP. Outsourcing the help desk can be a viable option, especially for smaller MSPs where the technicians are often out on-site with clients. However, Coach cautions that outsourcing comes with its own financial considerations and that partnering with another solo technician can also be an effective interim step before building an in-house help desk. Regardless of the approach, they both agree that establishing clear processes, procedures, and standard operating procedures (SOPs) is crucial. This "tribal knowledge" needs to be documented so that new hires or outsourced providers can quickly get up to speed and provide consistent support. As the MSP scales, the panel discusses the benefits of transitioning from a single help desk queue to a more specialized, tiered model where technicians can focus on their areas of expertise. This not only improves efficiency but also allows the MSP to charge higher rates for their specialized support. The discussion then turns to the importance of using metrics and key performance indicators (KPIs) to drive help desk efficiency. Brook and Coach share strategies for setting realistic service level agreements (SLAs) and using automation to escalate tickets that are at risk of missing their SLAs. They also highlight how these metrics can be used to motivate and upskill help desk technicians, rather than just as a punitive measure.Wrapping things up, we talk numbers—but not just any numbers. We're focused on the KPIs and SLAs that will make or break your help desk's reputation for rapid and reliable service. You'll walk away with actionable insights on nurturing both employee satisfaction and customer loyalty, guaranteeing a win-win scenario for your MSP business. Key Takeaways: There is no one-size-fits-all approach to help desk operations; the solution should be tailored to the MSP's size, maturity, and client needsEstablishing clear processes, procedures, and SOPs is crucial for scaling help desk operationsTransitioning to a tiered, specialized help desk model can improve efficiency and allow for higher billing ratesMetrics and KPIs should be used to drive help desk efficiency and motivate technicians, not just as a punitive measureLinks from the show:PIA website: https://pia.ai/Florida Man Accused of using kids to collect money for fake charity: https://tinyurl.com/yctme4p3 === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Join the revolution of IT as we chat with Jeff Bishop from ConnectWise, who lifts the veil on the future of automation and AI. Our conversation takes off from a tale of a complex client relocation, seguing into Jeff’s exciting reveal of ConnectWise's latest innovations in robotic process automation. Jeff describes how their RPA solution goes beyond just bots, also including more comprehensive workflow automation capabilities that can be triggered by various inputs like web hooks or forms. He emphasizes how these tools are designed to save time and increase efficiency for MSPs.Jeff also introduces ConnectWise's new AI assistant, Sidekick, which is being integrated across their entire product suite. Sidekick leverages machine learning to augment tasks like ticket triage, calendar management, and opportunity analysis. Jeff explains how Sidekick is part of their "hyper automation" strategy, where AI complements human efforts by automating repetitive tasks. Key TakeawaysConnectWise is relaunching Automation Nation as a quarterly event focused on their automation and workflow toolsTheir RPA and workflow automation offerings go beyond just bots, providing comprehensive automation capabilitiesConnectWise is integrating AI through their Sidekick assistant across their product suite to enable "hyper automation"Gathering partner feedback is crucial to ensure these new AI-powered features meet the needs of MSPsLinks from the showFlorida Man Stopped from taking teen to furry convention: https://tinyurl.com/4r4n7j76Video version: https://tinyurl.com/bddze8e3Florida Woman Arrested for Playing "21" at Walmart: https://tinyurl.com/23m7bdsxChannel Pro Live in Orlando, April 10-11, 2024: https://orlando.channelpronetwork.com/e/2138610102Pax8 Beyond Conference in Denver, June 9-11, 2024: https://www.pax8beyond.com/Techcon Unplugged in Hanover, MD, September 12-14, 2024: https://techconunplugged.com/ === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

The episode begins with Uncle Marv introducing the "star-studded crew" of guests, including Jerry Koutavas, the president of ASCII, Jessie Devine, the VP of Channel Development at ASCII, and Sue Trahant, an MSP owner who has been involved with ASCII for over 20 years. This episode isn't just a walk down memory lane; it's a master class in community building and strategic foresight. Jerry reflects on ASCII's 40-year journey, highlighting the camaraderie and "scar tissue" that the group's members have built up over the years as they've navigated vendor changes, distribution issues, and other industry challenges. Jessie Devine, who joined ASCII during the COVID-19 pandemic, shares her perspective on the organization's evolution, noting that while the group has changed over the past 10 years, its core mission of supporting MSPs has remained constant. She emphasizes the importance of ASCII's role in providing guidance and resources to its members, especially during difficult times. Sue Trahant, whose company Land Computers has been an ASCII member for over 22 years, discusses the value the group has provided, from the initial boot camps and vendor connections to the ongoing support and camaraderie. Sue offers a seasoned perspective, highlighting how ASCII has helped shape the direction of her business and the industry as a whole. Hear about the immense benefits and thought leadership ASCII brings to the MSP community, from peer accountability groups like ASCII Spark to our steadfast commitment to vendor neutrality. We also delve into the crucial role of MSPs in an era of rapid technological advancement, emphasizing the importance of maintaining relevance amid disruptive innovations. Key TakeawaysASCII has been a valuable resource for MSPs and IT professionals for 40 years, providing support, connections, and a sense of community through industry changes and challenges.The organization's focus on supporting its members and advocating for the industry has been a constant throughout its evolution.ASCII's programs and benefits, including exclusive vendor partnerships, peer accountability groups, and business resources, offer significant value to its members.The group's leadership and culture, exemplified by figures like Alan and Jerry, have been instrumental in fostering the organization's close-knit, supportive environment. === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

When Paco LeBron and Rick Smith from MSP Unplugged drop by, you know you're in for some real talk about the tech industry's heartbeat—community and collaboration. Ever wondered what sets apart the most successful MSPs? It's the power of a strong, supportive community. Discover the power of unity in the MSP space, as we reminisce about the formation of MSP Unplugged and its evolution from Podnutz. We highlight the pivotal role smaller MSPs play in the industry, bringing agility and the ability to harness modern technologies to compete with larger firms. We also shine a light on the transformative experiences of tech conferences like TechCon Unplugged, where the sharing of knowledge and the formation of professional bonds flourish in an environment of equality among MSPs, vendors, and speakers.Key Takeaways: Community, knowledge sharing, and opportunities in the MSP industry foster growth and collaboration among peers.Tech conferences bring people together, forming lasting connections and celebrating accomplishments, despite challenges and unforeseen issues.TechCon Unplugged offers value and partnership, and attendees give back out of passion.=== Links from the showNews: AT&T data leak affects 73 million users: https://tinyurl.com/28p37avcFlorida Man shoots roommate 10 times because of cats: https://tinyurl.com/55fbm2rz === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Planning for Business Exit and ProfitUnlock the secrets to a profitable business exit with Rayanne Buchianico in a conversation that will leave you with a blueprint for success. We dissect the crucial yet often neglected aspect of starting your IT or MSP business with the ultimate exit in mind. Grasp the impact of sudden events like health issues that can expedite the need to sell and discover how to build a company that flourishes without you at the helm, drawing wisdom from "Built to Sell" to make your business a hot commodity for potential buyers.Understanding EBITDA for Business ValuationThe conversation highlights the importance of maintaining organized financial records, documented procedures, and corporate governance to facilitate a smooth transition or sale of the business. Moreover, Rayanne provides insights into valuation methods such as EBITDA multiples and discounted cash flow analysis, stressing the need for businesses to understand their worth objectively. Wrapping up this rich conversation, we concentrate on the importance of keeping your financial books transparent and pristine, particularly when eyeing a future sale. Emphasizing the necessity of separating personal and business finances, we explore the realistic expectations of selling your business and the financial nuances that follow. For those caught unprepared, we discuss selling customer accounts as a possible expedient option. Tune in and equip yourself with the knowledge to supercharge your success and ensure your business's longevity and profitable exit strategy.Key Takeaways: Importance of exit planning and preparing a business for future transitions.Understanding valuation methods like EBITDA multiples and discounted cash flow analysis.Emphasizing the significance of maintaining organized financial records and operational procedures.Long-term planning strategies to enhance business value and readiness for potential exits. === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

MSP Money Management TipsIn this insightful episode, Rayanne Buchianico emphasizes the significance of implementing an accounting system from the start to track income and expenses effectively. She highlights the need to differentiate revenue streams like products, services, and professional services to understand margins and costs better. By setting clear financial goals and regularly reviewing benchmarks, businesses can ensure financial stability and growth. Rayanne's expertise shines through as she shares practical advice on structuring accounting systems, separating direct costs from fixed expenses, and aligning financial goals with revenue targets. Listeners gain valuable insights into managing income accounts, cost of goods sold, and overhead expenses to optimize profitability in their IT businesses. By focusing on key financial metrics and maintaining a balance between revenue streams, IT professionals can enhance their financial management practices for long-term success.Our financial journey doesn't stop at the basics; we also tackle the creation of a clean and practical Profit & Loss statement. Learn how pinpointing expenses can lead to better decision-making and the role of tools like QuickBooks in keeping bookkeeping a breeze. Whether it's reaching that coveted monthly recurring revenue target or understanding the sweet spot for profit margins, this episode is an indispensable guide for any MSP looking to turn a profit and scale up with confidence.=== Key Takeaways Implement an accounting system early on to track income and expenses efficiently.Differentiate revenue streams like products, services, and professional services to understand margins and costs.Set clear financial goals aligned with revenue targets for business growth.Regularly review benchmarks such as gross profit margin and net income percentage for financial health.=== Links from the showABC Solutions, LLC: https://abcsolutionsfl.com/ === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

MSP Financial Tips for SuccessThis week, I'm joined by Raffi Jamgotchian, a masterful MSP who's carved out a niche in safeguarding financial firms. Raffi shares insights on operational efficiency, long-term value building, budgeting strategies, debt management, and the importance of flexibility in adapting to market changes.The heartbeat of any business is its cash flow, and we're not shy about diving into the deep end. I lay bare my own transformation with the Profit First system, a method that's reshaped the way I manage money within my company. It's a candid reflection on fiscal discipline, punctuated by the importance of sticking to a budget and the lifeblood of regular financial reviews. Raffi and I share the nuggets of wisdom to keep your MSP's pulse steady and strong, because when the cash flow is healthy, so is the business. Raffi delves into the importance of long-term value creation, stressing the need for businesses to think strategically about their future growth and financial stability. The discussion extends to practical budgeting techniques, debt management strategies, and the value of flexibility in responding to market dynamics for sustained success.=== Links from today's showTriada Networks: https://triadanet.com/ === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Uncle Marv talks about the concept of billing for every aspect of service provision, highlighting the need to include travel expenses, phone consultations, consulting time, and detailed service billing in invoices. He shares insights on how to structure billing practices to optimize revenue generation and enhance client satisfaction by maintaining transparency throughout the invoicing process.The episode underscores the significance of accurately accounting for all billable elements, from travel time to consulting tasks, emphasizing the need for clear communication with clients regarding invoicing practices. By incorporating these strategies into their billing procedures, IT professionals can ensure fair compensation for their services while fostering positive client relationships based on transparency and clarity.Key Takeaways:Travel Billing:Bill for all travel time spent working for a client away from your office, whether it's local or across the state.Consider billing from the time you leave your office to the time you finish with the client, excluding travel back if clients are nearby.Include expenses like mileage, gas, tolls, lodging, and meals in your billing to ensure comprehensive compensation.Phone Time Billing:Include phone consultations in your billing if they are not part of regular end-user support or fall outside the scope of work.Bill separately for vendor calls, troubleshooting sessions, or any phone time that is beyond standard support services.Ensure that all billable phone time is transparently included in your invoicing practices to avoid under compensation.Consulting Time Billing:Charge for consulting time that involves research, strategic planning, vendor management, or any tasks beyond regular support services.Account for training and education sessions separately if they are not part of a monthly service agreement.Be clear and detailed in your invoicing to reflect all consulting tasks accurately and ensure fair compensation for additional services provided. === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

In this episode of the IT Business podcast, Uncle Marv discusses cash flow management with Heather Zeitzwolfe, a CPA and profit strategist. They delve into the importance of understanding the difference between profit and cash flow, emphasizing the significance of tracking business finances effectively.Heather highlights the distinction between profit and cash flow, stressing that profit is what remains after expenses are deducted, while cash flow refers to the movement of money in and out of a business. She emphasizes the need for business owners to track their finances diligently to avoid confusion between profit and available cash.Moreover, Heather suggests using tools like QuickBooks to visualize cash flow effectively, enabling business owners to monitor money coming in and going out. By understanding the timing of cash flows and maintaining reserves, businesses can navigate uncertainties and ensure financial stability.Heather's approach blends her analytical skills with creativity to help clients interpret financial data and strategize for the future. Her unique focus on working with vegan clients showcases her commitment to ethical alignment in her business partnerships.=== Time Stamped Highlights: 02:29 - Introduction of Heather Zeitzwolfe, a CPA specializing in virtual CFO services.03:27 - Discussion on the difference between profit and cash flow.05:28 - Importance of tracking business finances effectively.09:19 - Tips for understanding cash flow early in business operations.31:24 - Blending analytical skills with creativity in financial services.37:40 - Ethical considerations in client partnerships for a vegan CPA.=== Links from the showWebsite: Zeitzwolfe AccountingNavigating Taxes for Solopreneurs Workbook: https://tinyurl.com/43kt4nu3Florida Man Tapworm Update: https://tinyurl.com/2rdjv7yjFlorida Man extorted over $80k from wife: https://tinyurl.com/3cynwbm4 === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Join me as I share insights gained from my attorney clients to help you enhance your billing practices and cash flow. Listen in as I recount a pivotal moment during a technology business review with a law firm client that sparked a realization about the power of detailed invoicing. This episode is packed with valuable advice on how to present your services in a way that not only satisfies clients but also prompts swift payment, placing them in that top tier of prompt payers.We explore common billing practices among Managed Service Providers (MSPs) and why a departure from industry norms has led to remarkable improvements in client relationships and business operations. You'll hear firsthand how being meticulous with your invoice details can transform the speed at which you receive payments, turning an often-overlooked aspect of business into a strategic advantage. Tune in to discover strategies that could lead to your invoices being paid within minutes of delivery, just as I experienced with my fastest-paying client. === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Our latest episode welcomes a panel brimming with influential voices, including Juan Fernandez from SuperOps, Uncle Marv of the IT Business Podcast, Paco Lebron from MSP Unplugged, Eric Anthony of All Things MSP, and Eric Simpson from MSP Mastered. These leaders share their insights on transitioning from isolation to collaboration and the critical role of knowledge sharing and mutual support to elevate the sector.The episode kicks off with Juan Fernandez welcoming listeners to a star-studded show from SuperOps, highlighting the significance of community in the managed services sector. The hosts emphasize the value of collaboration and sharing within communities, showcasing how these interactions can drive industry progress.The discussion unfolds with each guest sharing their unique journey into community building within the IT business landscape. Marv recounts his podcasting journey that started from filling in for a hiatus and evolved into a platform for sharing knowledge and supporting businesses. Eric Anthony shares his transition from an MSP to a vendor role, leading him to establish All Things MSP as a means to give back and assist MSPs with non-technical aspects of their businesses.Paco Lebron's story reflects a similar theme of learning and collaboration within communities like Podnutz network, inspiring him to co-found MSP Unplugged and emphasize the value of sharing knowledge and fostering collaboration among competitors in the industry. The conversation also touches on the importance of diversity and inclusion in the industry, recognizing the need for more female representation and empowerment within these communities.===== Links from the showJuan Fernandez, SuperOpsWebsite: https://superops.com/Paco Lebron, MSP UnpluggesWebsite: https://www.mspunplugged.com/Eric Anthony, All Things MSPFacebook Group: https://www.facebook.com/allthingsmspPodcast: https://podcasts.apple.com/us/podcast/all-things-msp/id1679331639Erick SImpon, Channel MasteredWebsite: https://channelmastered.com/MSP Chat Podcast: https://podcasts.apple.com/gb/podcast/msp-chat/id1716434341 === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Navigating Cyber Coverage: Cork's Warranty vs. Traditional InsuranceNick Wolf introduces Cork Inc., a cyber warranty solution for MSPs to resell to their clients, offering financial coverage and quick access to funds in case of incidents. Unlike cyber insurance, Cork's warranty can cover expenses like ransomware payments, wire transfer losses, and phishing attacks, while also paying off cyber insurance deductibles. The episode emphasizes the ease of onboarding with Cork, requiring only one warranty license for MSPs to start offering this service to their clients.The discussion delves into Cork's unique selling point of real-time visibility through APIs, eliminating the need for lengthy security questionnaires and providing instant access to client data for efficient coverage assessment. Nick Wolf clarifies that Cork's pricing is based on coverage amount rather than company size or revenue, making it straightforward for MSPs to offer this service to a wide range of clients. The episode concludes with insights into Cork's team composition, including industry veterans from Datto, and their approach to educating end-users on the benefits of cyber warranties.We also explore the pathway to becoming a Cork reseller, including the minimal requirements and the non-restrictive approach Cork takes towards client types. If you're an MSP looking to broaden your offerings with a unique market solution that can complement cyber insurance, this conversation highlights the benefits and considerations of adding cyber warranties to your service portfolio. === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

In this episode, Uncle Marv introduces the topic of the NSITSP, highlighting the necessity for IT service providers to have a voice in shaping industry standards and regulations. Amy Babinchak joins the discussion, shedding light on the origins of NSITSP and its mission to professionalize the IT industry by establishing codes of conduct and ethics.NSITSP stands for the National Society of IT Service Providers, a professional association representing SMB (small and medium business) IT consultants. They focus on education, professionalism, and promoting growth within the IT industry. NSITSP offers membership opportunities that provide access to webinars, online training, and professional development resources for IT consultants.The conversation delves into the parallels between IT services and other regulated industries like auto repair or accounting, emphasizing the need for clear standards and career progression within IT services. The NSITSP aims to enhance the credibility of the IT industry by promoting ethical practices and fostering a sense of professionalism among service providers.Moreover, Uncle Marv and Amy discuss the challenges faced by IT professionals in gaining recognition and influence in legislative matters. The NSITSP's efforts to educate members on legislative issues, provide legislative tracking, and empower self-representation signify a step towards ensuring that IT service providers have a seat at the table in policy discussions.=== Links from the showWebsite: https://nsitsp.org/ === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Join me as I unpack the latest in IT business strategies and the sheer hilarity of the Florida Man Games. Listen in as I share the surprising turn of events that led to the Games becoming a major spectacle in St. Augustine and provide a rundown of the quirky competitions that ensued. But that's not all; I also discuss the exciting announcement of our Amazon gift card winner. The conversation then shifts to important business matters, including a CEO transition at Syncro and a declaration of March as Money Month, complete with expert guests to guide you through financial do's and don'ts.Dive into a personal narrative as I recount a near-fatal choking incident that led to an ER visit. This story not only explains recent changes in my demeanor but also paves the way for my increased focus on health, which listeners can explore further in my new Unhealthy Podcast. Amidst the tech talk, I also extend an invitation to my colleague Eric to join me for a live-streaming adventure at the Florida Man Games, showcasing our community's lighter side.Finally, the discussion turns to a crucial topic for any IT business owner: maximizing profits through strategic pricing. I share billing strategies learned from my attorney clients and discuss the importance of valuing your services without seeking permission to raise rates. I recount a personal experience where a standoff over my rates with a tenacious client became a watershed moment in my business, teaching me the value of standing my ground and the power of respectful business relations. === Links form the show2024 IT Business Owners Group Member Cruise: https://itbog.org/cruise/Florida Man Games Recap Video: http://tinyurl.com/2r2r3y9dFlorida Man Radio Returns to Full Strength: http://tinyurl.com/4zekjybh === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Ever wondered what it's like to navigate the twists and turns of the ever-evolving IT landscape while building a supportive community? Join us as we sit down with the remarkable Amy Babinchak, an IT community stalwart, to unravel her journey from managing her own MSP to championing Third Tier. Amy's story is a testament to the adaptability and innovation that’s necessary to thrive in the tech industry. She brings to the table a plethora of insights on how IT professionals can keep their skills sharp and their connections strong amidst rapid technological changes.The discussion delves into the evolution of ThirdTier from providing technical support to offering peer groups and educational resources. Amy highlights the success of their learning groups, like the Intune group, which focuses on practical implementation and shared learning experiences among IT professionals. Amy underscores the value of trusted relationships and open communication within peer groups, contrasting them with casual Facebook groups. The episode explores the challenges faced by IT professionals in balancing personal and professional life, emphasizing the need for genuine support and shared experiences to navigate the complexities of running an IT business effectively.=== Links from the showSupport for IT Pros: https://www.thirdtier.net/Intune, MeM, Lighthouse and Defender Facebook: https://www.facebook.com/groups/endpointmanager/Ransomware and Security Facebook: https://www.facebook.com/groups/294961199808751Research and Advisory Services: https://techaisle.com/ === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Uncle Marv kicks off the episode by highlighting the eccentric Florida Man Games, where participants engage in unique and wild competitions. The event draws a massive crowd and features teams like Swamp Ass making waves with their dominating performances. Viewers are encouraged to check out the live stream on the Florida Man Games website to witness the mayhem firsthand.Transitioning to a more serious topic, there comes a time when the unexpected shakes up the status quo, and that's precisely what went down with Emily Glass's departure from Syncro. Her exit not only sent shockwaves through the tech community but also reignited the essential conversation about diversity in the workplace. Uncle Marv reflects on his evaluation of Syncro as a potential platform for his business and provides insights into the challenges faced by companies like Syncro in balancing product development with diversity initiatives. He challenges listeners to move beyond resistance towards diversity efforts and focus on improving their skills and performance in the industry.=== Links from the showFlorida Man Games: http://tinyurl.com/bdw4py8uEmily Glass leaves Syncro: http://tinyurl.com/57uzpdsw === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

The episode kicked off with a focus on the current cybersecurity landscape, particularly the Screen Connect issue and ConnectWise's response. Timely and effective responses to such incidents are critical, and Eric shed light on the importance of community within the IT sector in tackling these challenges. The role of IT community is essential in fostering a collaborative environment where shared experiences and knowledge can lead to improved security measures and IT strategies.All Things MSP Group and Educational ContentEric Anthony shares the origin of the "All Things MSP" Facebook group and his motivation for starting it. The discussion also touches on the educational content, including a planned mini-class on preparing help desks for AI. Our conversation then expands to the role of community in IT, a topic Eric knows well through his work at Egnyte.The MSP industry is a treasure trove of opportunities, and we're mapping out the terrain for you. From the expanding role of managing Microsoft 365 to the emerging influence of AI tools like Chat GPT and Microsoft Co-pilot, we share strategies that help desks can employ to stay ahead of the curve. We'll also challenge the assumption that social media is the best place for community building. Additionally, we highlight the collaboration with Super Ops for an upcoming show, where we'll be joined by other community members to share insights and experiences from the IT industry. === Links from the showAll Things MSP: https://www.facebook.com/groups/allthingsmspAces Conference: https://acesconf.com/Doctors Remove 150 Live Bugs from nose of Florida Man: http://tinyurl.com/28z6xe9r === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

You're invited to crack the code on our in-house lexicon for the various 'juniors' making waves in the field. (00:09) IT Business Podcast Episode GlossaryNot only do I share a story about our friend CJ, the so-called Cisco Junior, I introduce Uncle Marv's ITB glossary for different types of 'juniors' in the IT field. I define a Tech Junior (TJ) as someone new and eager to learn, an Owner Junior (OJ) as a business owner with a DIY approach to IT, and an Admin Junior (AJ) as an administrative professional overstepping into IT tasks. I also recount a recent interaction with CJ regarding an email about a printer issue, illustrating the challenges of communication and problem-solving in IT support. (15:29) Review of Keurig K Supreme SmartI share my experience with a nifty tool I've come across and provide a link in the show notes for those interested. Additionally, I discuss my recent purchase of the new Keurig K Supreme Smart Coffee Maker, highlighting its innovative features like multi-stream technology, Brew ID, and the associated app. I note that the Brew ID has been impressive, recognizing nearly all the K cups I've used, allowing for a customizable brewing experience. Finally, I mention an intriguing product, an LED light bar designed for off-road vehicles, which at first glance, I mistook for a piece of podcasting equipment. Remember, using my Amazon link for your purchases helps support the show without extra cost to you.Remember to check out SuperOps, which offers a 21-day free trial of their complete suite of MSP tools.=== Links from today's showKlein Tools Automatic Wire Stripper: https://amzn.to/3T0hrSUKeurig K-Supreme SMART Coffee Maker: https://amzn.to/3SYtMa5LED Off Road Light Bar: https://amzn.to/3SHCiJkSuperOps 21-Day Free Trial: https://superops.com/signup?marvin === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Importance of Effective Communication in BusinessListen in as we unravel the complex layers of communication and conflict resolution that IT professionals often grapple with when they step away from their machines and into leadership roles. We touch on a variety of challenges that tech experts face, from enhancing their leadership abilities to managing the return of cloud-based workloads to on-premises solutions, offering insights that aim to refine your leadership skills in an ever-evolving business landscape.Karen and I shed light on the critical nature of respecting personal time within professional settings and how assertiveness in communication can uphold that respect. We dissect the concept of shared responsibility in both workplace relationships and personal interactions, underlining the 50/50 approach to conflict resolution. We dive further into the intricacies of training and onboarding, stressing the dual responsibilities leaders and employees share in fostering a productive and engaged learning environment. Karen highlights the impact of communication on business relationships, emphasizing the need for tech professionals to enhance their communication skills to foster positive interactions with clients and colleagues.The Importance of Proactive LeadershipOur conversation takes you through the importance of assertive leadership, proactive strategies to create a thriving workplace culture, and the essential tools to prepare for successful negotiations and challenging dialogues. The conversation also touches on the common challenges leaders face, like time constraints and lack of knowledge, which can lead to a reactive rather than proactive approach to management. We explore simple, free strategies to improve workplace communication, emphasizing the importance of ceasing gossip to build trust among team members. Karen recommends using breathing exercises, like box breathing, to maintain composure during challenging moments, whether it's presenting at a meeting or navigating conflict resolution.Despite encountering some audio glitches, the conversation provides valuable takeaways for IT professionals. We explore the complexities of communication in professional environments, shedding light on the challenges and opportunities for individuals looking to elevate their leadership and communication competencies in the IT sector.Links from the show: Cairn (Human Made Rock Stack): http://tinyurl.com/37zr7yn2Why Companies are Leaving the Cloud: http://tinyurl.com/yc2yt5nzConnectWise Revolutionizes the Future with Robotic Process Automation (RPA): http://tinyurl.com/59bc2uhhApplications Open for ConnectWise PitchIT Program: http://tinyurl.com/4uyzxy4hFlorida Man Arrested at WaWa over Handicap Spot: http://tinyurl.com/5fe99wu8Website: https://karenknab.com/ === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Leadership Styles and Effective CommunicationTune in as we revisit the four predominant leadership styles – aggressive, passive, passive-aggressive, and assertive – and discuss how an assertive approach, which harmonizes honesty with respect, can cultivate a climate of trust and clarity. Our exchange also delves into how feedback, despite its intent, is often perceived and the art of appreciating assertive communication when on the receiving end.The conversation then pivots to the crucial skill of conflict resolution, as we explore a practical four-step method for expressing frustrations constructively within professional environments. Using the relatable scenario of dealing with late payments from clients or vendors, we highlight the value of assertive communication in maintaining professional relationships and the importance of setting clear expectations from the outset. For those feeling more passive, fear not – we share strategies and insights on developing assertiveness, a skill that can be honed to confidently enforce boundaries and handle conflicts with finesse. We also address the challenge of maintaining an assertive mindset when dealing with clients who do not prioritize timely payments, offering valuable insights for IT professionals. Finally, we shift our focus to the dynamics of assertive leadership in collaborative settings and subcontractor management. Listen in as I share strategies for fostering participation and idea-sharing among team members, ensuring everyone's perspective is valued. We tackle the Star Trek analogy of effective decision-making in a utopian team environment and how assertive, inclusive leadership can prevent resentment and dissatisfaction. Moreover, we dissect the complexities of working with subcontractors, stressing the necessity of clear expectations and mutual respect to mitigate potential leadership and business process disruptions. SummaryThe four styles of leadership discussed are aggressive, passive, passive-aggressive, and assertive, each characterized by different dimensions of honesty, kindness, and respect.Maintaining an assertive mindset involves being in the right headspace, using a framework for assertive communication, and approaching conversations with rationality and reason.A framework for assertive communication includes identifying the bothersome action or behavior, understanding associated feelings, defining the desired outcome or boundary, and determining the next steps if nothing changes.Links from the show: Website: https://karenknab.com/ === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

The road to successful leadership is paved with exceptional communication skills, and this episode lays out the map. We break down the science behind why we react the way we do and how understanding the four communication styles—aggressive, passive, passive-aggressive, and assertive—can revolutionize our interpersonal relationships. The episode begins with Marvin introducing Karen and her background as a marriage and family therapist before transitioning into executive leadership coaching. Karen emphasizes the importance of leadership skills, even for solopreneurs, as they are essential for managing customer and vendor relationships. We venture into the realm of the human brain, dissecting how our prefrontal cortex and amygdala dictate our communicative behavior, particularly under stress. This neurological tour sets the stage for understanding why we react the way we do and how to harness the power of assertive communication.The conversation then delves into the different components of communication - verbal and non-verbal. Karen highlights that non-verbal communication, which includes tone of voice, body language, and appearance, can make up 70 to 90% of our overall message. This becomes particularly important in written communication, such as emails and text messages, where non-verbal cues are absent. The episode concludes with a teaser for the next episode of the podcast, where Karen will discuss the key to assertive communication. Summary: Nature's prefrontal cortex and amygdala affect communication styles, with the former enabling rational thought and the latter triggering fight or flight responses.Aggressive, passive, and passive-aggressive communication styles impact relationships and conflict resolution through verbal and nonverbal behaviors.Assertive communication is key for effective interactions, influenced by self-awareness and leadership development.Links from the show: Website: https://karenknab.com/ === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Join me as I reconnect with Scott Sanders, founder of the IT Business Owners Group, to explore the thriving community he's built for IT professionals. Since our last conversation in 2019, Scott shares the remarkable organic growth of their Facebook group, which has blossomed into an essential hub for knowledge-sharing and peer support among IT business owners.Scott shares the history of the group, which started on LinkedIn and later moved to Facebook, where it has grown organically for the past eight years. The group provides a platform for IT business owners to network, share knowledge, and support each other in navigating the challenges of business ownership. Scott also talks about the upcoming 2024 IT Bog Member Cruise, which is scheduled for November 8-11 out of Port Canaveral. He emphasizes the importance of creating a unique experience for attendees, focusing on activities and enjoyment rather than traditional conference room sessions. The conversation touches on the challenges of organizing events during the COVID-19 pandemic and the impact of the pandemic on business operations. The episode provides insights into the dynamics of community building in the IT industry and the value of in-person networking events for IT business owners. Scott and Marvin's conversation offers a glimpse into the supportive and collaborative nature of the IT Business Owners Group and its role in fostering a sense of community among its members.=== Links from the showITBOG Facebook Group: https://www.facebook.com/groups/ITBusinessOwnersGroupITBOG Website & Member Site: https://itbog.org/Florida Man Runs into Thrift Store Naked: http://tinyurl.com/mswd7sw2Florda Man Runs Naked Down Highway: http://tinyurl.com/4ee8ehc7 === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

This episode peels back the layers, revealing how Sonic Wall's recent business moves are reshaping the landscape for MSPs. Michael Creen, a seasoned partner since the days of dial-up, and Michelle Ragusa-McBain, a Sonic Wall visionary, join forces to discuss the game-changing acquisition. Michael and Michelle expressed their excitement about the acquisition and highlight the importance of the partnership, the revamping of the Secure First partner program, and the expansion of SonicWall's portfolio to better support their partners.The key takeaways from the podcast are: Discussion of SonicWall's acquisition of Solutions Granted and its impact on MSPs.Strategic alignment between Sonic Wall and Solutions Granted.Revamping of the Secure First partner program, including increased incentives and co-marketing opportunities.=== Links from the showhttps://www.sonicwall.com/https://solutionsgranted.com/Angry Florida Man Assaults Circle K Cashier with Chocolate Egg: http://tinyurl.com/2uvku4p9=== Music: Song: Upbeat & Fun Sports Rock LogoAuthor: AlexanderRufireLicense Code: 7X9F52DNML - Date: January 1st, 2024 === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

We're not just talking tech—we're talking revolution.Juan, taking us through his evolution from an MSP owner to a pivotal role at SuperOps, shares his passion for creating process-driven tools, a vision now being realized within his new tech family. Meanwhile, Nancy, affectionately dubbed the "Queen of the Americas," offers a sneak peek into her impactful endeavors. In a twist, we delve into our personal histories with tattoos and my own tryst with an earring, blending personal anecdotes with the nitty-gritty of ITSM advancements.Prepare to be enlightened by the role of AI in transforming the MSP landscape, as we discuss SuperOps' in-house AI-driven automation. Discover how this proprietary technology is not just changing the game in ticket management and predictive device issue resolution but also elevating customer service by enhancing communication without losing the human touch. SuperOps, under the leadership of industry veterans like Juan and Nancy, is not only redefining ITSM but also nurturing the very community that sustains it. With their integrated tools, community focus, and a dash of humor, they're paving the way for a future where technology and humanity go hand in hand.=== Links from today's showWebsite: https://superops.com/Want a Demo?: https://superops.ai/demo?src=marvinJoin the SuperOps Community: https://community.superops.ai/=== Music: Song: Upbeat & Fun Sports Rock LogoAuthor: AlexanderRufireLicense Code: 7X9F52DNML - Date: January 1st, 2024 === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

In the world of IT, customer experience often plays second fiddle to technical expertise. However, Brittany challenges this notion, emphasizing that every element of a business, from the design of your website to the cadence of your emails, contributes to the overarching melody that is the customer journey. She compares this integration to the human body, where every organ works in concert to create a functioning system.Brittany points out that customer service is merely a single note in the grand score of customer experience. By focusing on crafting a brand identity that resonates with customers at every touchpoint, businesses can convert satisfied customers into super fans - those devoted advocates who are not only loyal but are also the most compelling promoters of your brand.=== Linked from today's showBritany Website: https://brittanyhodak.com/Creating Superfans Podcast: https://brittanyhodak.com/podcast/Creating Superfans Book: https://amzn.to/3NSIAEiSuper Amazing Show: https://www.youtube.com/@brittanyhodakspeaks=== SponsorsPresenting Sponsor - NetAlly: https://www.netally.com/Supporting Sponsor - SuperOps: https://superops.com/=== Music: Song: Upbeat & Fun Sports Rock LogoAuthor: AlexanderRufireLicense Code: 7X9F52DNML - Date: January 1st, 2024 === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Jimmy brings an entrepreneurial flair to the table, sharing the fire that drives him and the meticulous process behind preparing a revolutionary product for launch. Jimmy's passion for AI is as infectious as it is illuminating, providing not just a glimpse into the future, but a roadmap for IT providers ready to embrace the AI revolution.We delve into how AI is reshaping businesses from the ground up, providing insights on how IT providers can leverage this technology to amplify their services. In this conversation, the anticipation builds as we pull back the curtain on the preparation for a groundbreaking product launch, set to revolutionize the way Managed Service Providers (MSPs) operate. Hear about the promise of new AI features like chat assistants and app-builders and learn about the game-changing potential for MSPs to not only resell but also manage these innovative tools, drawing parallels with past technological shifts that have reshaped the industry.These innovations hold the promise to not only increase revenue streams for MSPs but also to reshape the way they manage services. The parallels drawn between past technological shifts and the current evolution of the IT sector underscore the magnitude of what’s on the horizon. === Music: Upbeat & Fun Sports Rock LogoAuthor: AlexanderRufireLicense Code: 7X9F52DNML - Date: January 1st, 2024 === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Kelsey was mistakenly nominated as the 'best guest' on a podcast she had never been on. Kelsey's career journey is anything but ordinary, and we unravel the twists and turns that led her to this pivotal moment, examining the fresh responsibilities that come with her leadership role. We also sneak a peek behind the curtain of event planning and content creation, along with Kelsey's insights from co-hosting 'Actually a Podcast'—all while fostering deep connections within the MSP community.We share a few laughs over the unexpected demographics of our listeners and dissect the strategy behind selecting the most effective platforms for connecting with clients. The cybersecurity stakes are high, and we don't shy away from the critical discussions on privileged access management and user verification at CyberQP—with a side of light-hearted IT jokes to keep things lively. So come for the insights, stay for the humor, and leave with a broader perspective on IT professionalism and cybersecurity awareness.=== Links from the episodeCyberQP Website: https://cyberqp.com/Podcast: actually, a podcastFacebook Group: actually a podcast === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

I chat with Steven Spiegel from CrewHu about the importance of employee and client recognition in scaling a business effectively. The conversation also covers the importance of gamification and recognition as separate but complementary strategies to engage employees. We highlight the use of leaderboards, contests, and metrics-focused incentives as part of gamification, while emphasizing voluntary recognition for embodying company core values as a way to build a strong workplace culture. We also touch on the role of loyalty programs, not only for customers but as a tool for acknowledging employee achievements. We wrap up by contrasting the customer experience approaches of giants like Chick-fil-A and Burger King, underscoring the crucial decisions MSPs face in sculpting their service quality and company culture.Crewhu is an employee recognition and customer satisfaction platform built specifically for Managed Service Providers (MSPs). It offers services such as customer feedback, gamification, and recognition tools to engage and excite teams, focus on important metrics, foster a culture of recognition and collaboration, retain and incentivize employees, and provide outstanding customer interactions. The platform also provides features for employee performance analysis, peer review systems, and setting employee goals. Additionally, Crewhu offers integrations with various platforms used by MSPs and provides a no-commitment free trial and a guarantee on annual plans.Website: https://www.crewhu.com/ === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Join us as we discuss the critical role of networking for MSPs. We explore the essentials of both physical and wireless network infrastructures and the often-overlooked importance of their proper setup and maintenance. Prepare to have your knowledge base expanded with insights from industry experts like Tom Wyatt, who'll be shedding light on on-premises server connectivity, and Mike Pennacchi, who'll be educating us on cable standards and Wi-Fi challenges. === New Sponsor!SuperOps: https://superops.com/=== Upcoming Webinars: Register for a chance to win a NetAlly AirCheck G3 Pro*Networking 101 for Managed Service Providers: https://streamyard.com/watch/t4y2s3PEGPecTom Wyant helps us gain a clear understanding of Network Management, including the type of network (Ethernet, WAN, LAN) and the devices used to build it. Networking 101 - Know Your Network: https://streamyard.com/watch/3VHXupDQxssbMike Pennacchi shares his insights on cable and Wi-Fi and gives us strategies and tips to Know the Network.Networking 101 with NetAlly: https://streamyard.com/watch/t4y2s3PEGPecHere about the Discovery Monitoring Capabilities for CyberScope to have daily, weekly, or monthly snapshots to track new and missing devices.=== === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

The show is filled with lighthearted conversations, well-wishes, and updates on the personal and professional lives of the guests. They discuss the challenges of hiring, business successes, and personal milestones. The episode is a mix of tech talk, holiday cheer, and reflections on the year.We chat about everything from office expansions and staffing shifts to the unexpected joys of grandparenthood. And it's not all rosy; we tackle the challenges too, from the difficulties of office relocations to the all-too-common communication hurdles that arise when dealing with client expectations and last-minute tech installations.So, until we hit 'play' on our next adventure, stay wired, stay informed, and most importantly, stay connected. Cheers!Best Episode: 483 Is Automated Pen Testing a Thing?Best Vendor Swag: Blackpoint CyberBest Guest: Rob Rae === MusicHype For The Holidays, Jon Presstone, Presstone Publishing (Storyblocks Asset ID: SBA-348510822) Joy To The World, (Storyblocks Asset ID SBA-300051633)=== GuestsTom Bull, Stanley Louissaint, Rick Smith, Jason & Rachel Miller, Paco Lebron and Dawn Sizer === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Scheduled for January 16-18 in the beautiful Honolulu, Hawaii, this conference intertwines local culture and activities to redefine the conventional business gathering. Charlene explains how the event is designed to cater not just to the attending CEOs but also to their spouses, offering a rich itinerary that promises both professional growth and personal enjoyment. Whether it's discussing sales and marketing strategies or connecting over unique Hawaiian experiences, this conference is set to be a standout affair. Charlene also provides insights into her background and the evolution of her company, Forenex Marketing, which is organizing the event. With their finger on the pulse of the intersecting worlds of cybersecurity, marketing, and technology, the team at Fornix offers a treasure trove of knowledge for business owners seeking to make complex IT solutions relatable. === Links from the showHawaii Leaders Circle: https://conference.fornixmarketing.com/hawaii-conference-3364Use Coupon Code "UncleMarv" for a $500 discount. Fornix Marketing Website: https://fornixmarketing.com/=== Holiday Music IntroLicensor's Author Username: kashirinvLicensee: MB Systems of South Florida Inc.Item Title: Jingle Bells Christmas LogoItem URL: https://audiojungle.net/item/jingle-bells-christmas-logo/34487082Item ID: 34487082 === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

We unravel the inspirations behind the conception of this unique summit - one that's designed to empower you with strategic education, enabling you to transform your Managed Service Provider (MSP) business. Don't just settle for product pitches that tell you what to buy; instead, learn ways to organically develop your business.This isn't just about how a product can change your business, but how YOU can change your business. === Links from the showWebsite: https://superops.ai/ === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Our conversation takes an exciting turn as we express our shared love for music. From Joe's experiences in rock bands to Brook's diverse music taste, the conversation is filled with passion for melodies and rhythms. Get ready to hear about our personal concert experiences, our favorite genres, and how we use music to create a fun atmosphere at events. We also reminisce about our earliest memories of music, the evolution of music formats, and the impact of legendary artists on the industry. Oh, and then there is Pia, a product that could conveniently streamline tasks for Managed Service Providers (MSPs). It integrates seamlessly with existing Professional Services Automation (PSA) tools to improve ticket management and customer service.The platform uses advanced AI automation to optimize and refine workflows, which can lead to a reduction in service ticket workload, faster ticket resolution, and an increase in customer service satisfaction. This can also result in an uplift in employee retention.=== Links Website: https://pia.ai/Florida Man Arrested for Stealing Sponge Bob Necklace: http://tinyurl.com/3ycj9th6=== History LessonColumbia House was a mail-order service that was formed in 1955 by CBS/Columbia Records. The service was initially designed to market music directly by mail, targeting rural consumers who had limited access to music stores. In the 1980s and 1990s, Columbia House was particularly popular, offering deals such as "8 CDs for a penny" which attracted many customers. The business model relied on customers committing to buy a certain number of items at regular club prices over a specified period. However, the advent of digital music and streaming services led to a decline in Columbia House's business. In 2005, Columbia House was acquired by BMG and transitioned into a mail-order DVD club. Despite this shift, the company continued to struggle and filed for bankruptcy in 2015. === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Prepare yourself to be introduced to an innovative approach that will help you maximize your profits while simplifying your decision-making process. We deep dive into the nuances of setting up multiple bank accounts for different purposes like taxes and profit, and how they can be a game-changer for your business. These insights pave the way for a greater understanding of how to use bank accounts to not only track expenses but to simplify decision-making processes as well. We delve deeper into the nuances of the Profit First System, shedding light on the concept of profit first banking, and how it can be a game changer for businesses, even those dealing with banking restrictions.*** Download the Profit First Overview: https://fitforprofit.com/itbiz*** Get your copy of Profit First by Mike Michalowicz: https://amzn.to/3RikmFrFlorida Man Runs Out on $250 Waffle House Tattoo: https://tinyurl.com/37t23wzw === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

The map is a comprehensive resource that visually categorizes industry vendors by product specialty, providing a quick glimpse into the vast marketplace. With over 700 logos from 600 vendors, the map highlights the cybersecurity category as the largest and most complex. The purpose of the map is to help MSPs identify potential solutions for their problems and discover new options they may not have considered before. As we head into 2024, this map serves as a visual guide for MSPs to assess their current technology stack and identify any gaps or opportunities for improvement.Website: https://channelprogram.com/technologymapSome of the key features of the 2023 Channel Technology Map include: Comprehensive Vendor Categorization: The map categorizes vendors by product specialty, providing an organized and accessible view of the entire IT channel landscape. Powered by Real Insights from Real MSPs: The map is powered by insights derived from more than 3,000 MSP reviews, offering a high-level but comprehensive overview of the entire IT channel landscape. Vast Scope: If printed in full scale, the map would stretch an impressive 8 feet by 10 feet, underscoring the vast scope of the global IT channel it encompasses. Valuable Resource: It is designed to be an indispensable tool for MSPs and vendors, offering a bird's-eye view of the intricate IT channel landscape. Showcasing Areas of Growth: The map highlights areas of growth and innovation, helping IT professionals stay ahead of the curve in the ever-evolving IT channel landscape. Community-Driven Initiative: The map is an ongoing, community-driven initiative, continuously updated to reflect changes in technology and the IT channel. === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Strap yourselves in as we take a wild ride with our guest Matthew Koenig, a finalist in this year's PitchIT Contest by ConnectWise. Matthew shares his experience at IT Nation, where NodeWare participated in the PitchIT competition and secured third place. He talks about the valuable feedback he received from the judges and the exposure the competition provided for NodeWare. Matthew also highlights the importance of vulnerability scanning in an MSP's security stack and how NodeWare offers continuous scanning, including IoT devices, as opposed to one-off or monthly scans provided by other products.The conversation then shifts to the importance of honesty and collaboration in the channel industry, emphasizing the need for vendors and MSPs to work together. Did we mention Matthew also played in a band? === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Our conversation will explore how IoT devices are reshaping the landscape of network security, forcing IT professionals to evolve from mere security guards to proactive organizers. We'll address the hurdles of dealing with vendors who are yet to catch up with IoT technology and emphasize the importance of continuously learning and adapting. We also dive deep into the security vulnerabilities inherent in IoT and the crucial role of rapid qualification for devices entering networks and the perils of using cheap devices. The conversation will shine a light on the importance of supply chain in maintaining security and the various ways systems can be compromised. Throughout, we'll emphasize the need to educate people about the importance of security and debunk some common misconceptions.=== Website: https://radixiot.com/IoTSF: https://iotsecurityfoundation.org/#Podcast #IT #IoT #NetworkSecurity #Innovation #Technology #IoTDevices #RadixIoT === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Join us as we discuss the book "Profit First" by Mike Michalowicz with special guest, Shannon Simmons. Shannon is the founder and CEO of Fit For Profit, a company specializing in guiding small business owners, particularly in the health and wellness industry, to drive more profits using repeatable systems and guardrails. Shannon candidly shares her own journey of struggling with managing her business finances despite being an accountant and the subsequent tax debacle that opened her eyes to the importance of effective money management. She emphasizes the necessity for business owners to pay attention to operating expenses and save a certain percentage of every deposit for taxes - a strategy she implemented in her own business with success.*** Download the Profit First Overview: https://fitforprofit.com/itbiz*** Get your copy of Profit First by Mike Michalowicz: https://amzn.to/3RikmFr === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

We discuss the benefits and drawbacks of using the Rocketbook and the Remarkable, two digital note-taking devices. We also touch on the Bose TV speaker, which can greatly improve the audio quality of regular TV shows. The conversation highlights the importance of finding the right tools that work for each individual's needs and preferences.The conversation then turns to TrueCable, which offers high-quality Cat6 cables that have been tested and certified by Fluke. Jason mentions a study done by their local college comparing different brands of cable, with Belden coming out on top. Overall, this chapter highlights the importance of investing in durable and reliable technology for work purposes.=== Support the Show!Uncle Marv's Amazon Store: https://amzn.to/3DlirHS=== Items mentioned in today's showreMarkable Bundle 2 Notetaking Tablet: https://amzn.to/3sNBYQdCoBak Case for remarkable 2 Table: https://amzn.to/3MR8J64Rocketbook Core Reusable Smart Notebook: https://amzn.to/3sOCSMriRobot Roomba Combo i5+ Self-Emptying Robot Vacuum and Mop: https://amzn.to/47OMBRPTrue Cable Cat6 (Fluke Certified) Bulk Ethernet Cable: https://amzn.to/46nnsMJBose TV Speaker - Soundbar: https://amzn.to/3sVtVki === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Dawn starts out with her love for the ThinkPad X1 Carbon Gen 11 laptop and how it's become a staple her business. We also mention the book "Traction" which has guided us in crafting our business plans. A shoutout is given to Mr. Henry Timm for introducing us to a new gadget that we are now in love with. Later on, we get into a lighthearted discussion about our favorite products, including a purple coffee mug, tumblers, and pet pajamas. And yes, we also talk about Dawn's dream of starting an iguana-catching business in Florida!=== Support the Show!Uncle Marv's Amazon Store: https://amzn.to/3DlirHS=== Items mentioned in today's showLenovo ThinkPad X1 Carbon Gen 11 14" QHD+h: https://amzn.to/3RcOjqKTraction: Get a Grip on Your Business: https://amzn.to/3MRIXP1Insta360 Link – PTZ 4k Webcam: https://amzn.to/3SWTXhNSmatree Telescoping Selfie Stick: https://amzn.to/47N8C39Lateefah Deskpad: https://amzn.to/46r5b1dIRON FLASK Co-Pilot 40 oz Insulated Tumber: https://amzn.to/46r5b1dTervis Tie Dye Dragonfly Triple Walled Insulated Tumber: https://amzn.to/3QPjw1xParker IM Ballpoint Pen: https://amzn.to/3G8NSr4The Compassionate Geek: https://amzn.to/49KCCP3Helpdesk Habits: https://amzn.to/49Ph4knMSP Secrets Revealed: Episode #2: https://amzn.to/3SUyXZcLovinPet Dog Clothing for Large Dogs: https://amzn.to/49Lhg4bPooph Pet Odor Eliminator: https://amzn.to/3RdLVQxDell 2022 Newest Optiplex 3090 Micro Form Factor Business Desktop: https://amzn.to/3SNZ18dHP Envy 34 inch All-in-One Desktop PC: https://amzn.to/40SpXpt === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Matt shares the thrilling ride of Thread, from a start-up spark to a triumphant success, and the role their Maverick persona played in it. Get a glimpse of the "service magic" they're weaving and their blueprint for growth. Fresh from their victory at the PitchIT contest at IT Nation, Matt shares Thread's journey from concept to triumph. Get inspired by their perseverance and discover their innovative AI add-on product for MSP service teams. Listen in as Matt also explains their unique Maverick persona and their revolutionary Death to the Ticket theme.We also explore Thread's exciting future plans in the world of IT solutions. Having just won the PitchIT contest, Matt discusses how the $70,000 prize money will help further develop their product and integrate it with platforms like ConnectWise and Autotask. He also shares their innovative concept of "service magic" and their plans for further growth and improvement. === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.