Uncle Marv's IT Business Podcast (Real Talk for IT Pros & MSPs)

In this live stream of the IT Business Podcast, Marv introduces his guest, Erin Lawrence, who runs the blog Tech Gadgets Canada. They discuss tech gadget gifts for the summer and highlight some products and deals available on Amazon Prime Day. Erin shares her experience with the Thermacell mosquito repeller, which effectively keeps mosquitoes away by emitting a gentle, scent-based repellent. They also talk about the Eero Pro mesh Wi-Fi system, which provides a user-friendly solution for improving Wi-Fi coverage in homes. The discussion touches on the importance of being an Amazon affiliate and the benefits of Amazon Prime membership. The episode concludes with a shout-out to the viewers and the acknowledgment of recent purchases made through Marv's affiliate link.=== Uncle Marv's Amazon Store: https://amzn.to/3x0l1keHow to shop for Amazon Prime Day (July 11 & 12): https://tinyurl.com/5kdxynex=== Amazon branded items are already on sale ahead of Prime Day: Fire HD 10 Tablet: https://amzn.to/3XDsmCJEcho Frames: https://amzn.to/3O2N3VgRing Doorbells: https://amzn.to/3NDBt1HAmazon eero mesh WiFi: https://amzn.to/3JPzZjD=== Robot vacuums: Many go on sale for Prime Day and it’s a great time to get one if you’ve been waiting. ECOVACS DEEBOT T20 Ombi Robot Vacuum: https://amzn.to/3O2Tg3xRoborocks S8 Pro Ultra Robot Vacuum: https://amzn.to/44ziPPbBissell SpinWave R5 Robotic Mop & Vacuum: https://amzn.to/3pAJ1u5Yeedi Mop Station Pro: https://amzn.to/3XE99kh=== Watch for smart speakers to also be on sale: Marshall Stanmore III Bluetooth Wireless Speaker: https://amzn.to/3XJfDP1=== Smart BBQ: I reviewed a smart BBQ: It’s pricey but it can help you grill better.Weber Genesis E-335 Gas Grill, Natural Gas, Black: https://amzn.to/3pC3pLg=== Mosquito repeller gadgets: do they really work? (This one did!)I reviewed Thermacell Radius: https://amzn.to/3O3cpCp=== Creating a chic outdoor space with tech: GE Lighting CYNC Smart LED Light Strip: https://amzn.to/3JOTeKlGovee Outdoor String Lights H7021: https://amzn.to/46FbUG3=== #podcast #itbusinesspodcast #unclemarv #AmazonDay #techgadgetscanada === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

In this episode of the IT Business Podcast, Uncle Marv updates everyone on recent events and upcoming live streams. Thanks to Eric Anthony, from All Things MSP, for the crossover podcast last week. Why should you fire a client? The client requires more time than they are worth.The client continuously shoots down your recommendations.The client is consistently slow to pay or there are constant payment issues.The client constantly nitpicks at or disputes your invoices.The client has unreasonable expectations.The client lacks transparency in communication.The client is abusive.Remember, it's important to prioritize your mental, financial, and professional well-being when deciding whether to fire a client. When it comes to firing a client, it's important to do so in a professional and respectful manner. Here are some tips for how to do it: Check your contract or engagement letter to see what terms you have in place to fire a client. Maintain your integrity and stay calm, rational, and polite. Give reasons for terminating the relationship, but keep emotion and name-calling out of the conversation. Never fire a client when you're angry. Take a step back to cool down before making the final call. Talk to your team members to get a second opinion.=== #podcast #itbusinesspodcast #unclemarv #firingclients #clientrelationships #badclients === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

In this episode of the IT Business Podcast, Marvin Bee interviews Ed Manna from Bizzity about their podcasting setups and the equipment they use. Ed shares that for their video podcast, they use the A10 Mini Pro ISO and a Sony A6000 camera, along with other accessories like tripods, wireless mics, and a light. They discuss the benefits of using iPhones and GarageBand for podcasting, and Ed mentions his plans to create content on the business side of being a tech company and feature requests. They also talk about the usefulness of tools like the Stream Deck and DaVinci editing software. Ed shares information about Bizzity and invites listeners to connect with him for any questions or collaborations.Website: https://www.bizzity.com/Time Stamped Highlights:- 01:10: Introduction and discussion about podcasting setups- 04:05: Ed shares his video podcasting equipment, including the A10 Mini Pro ISO and Sony A6000 camera- 08:20: Marvin talks about his current setup and his interest in wireless mics- 10:30: Ed discusses the accessibility of equipment and the use of GarageBand and iPhones for podcasting- 15:50: Plans for creating content on the business side and feature requests- 19:00: Discussion on man-on-the-street type of videos and the portability of equipment- 21:50: Ed talks about the benefits of the Stream Deck for preprogramming actions- 25:05: The simultaneous streaming and recording capabilities of the A10 Mini Pro ISO- 28:15: Marvin mentions the multi-track recording feature of the Rodecaster and discusses editing options like DaVinci and Camtasia- 33:25: Ed shares that Bizzity's product is live and invites listeners to check it out- 35:30: Wrapping up the interview and contact information for Ed and Bizzity=== The ASCII Edge conference was held in Tampa, Florida on June 21-22, 2023. The conference is designed for MSPs (Managed Service Providers) to come together, share best practices, and learn from one another's experiences. The event was held at the Hilton St. Petersburg Carillon Park. There were private peer meetings of ASCII members, networking opportunities, and time to meet with sponsors. The conference also had a focus on cybersecurity, with a private meeting about the Conceal secure browser extension.#asciiedge #podcast #itbusinesspodcast === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

In this episode of the IT Business Podcast, Marvin Bee interviews Joel Zaidspiner, the Vice President of Channel Pro Network. Joel shares insights about his extensive travel schedule, attending 40 weeks of events each year, and the importance of Channel Pro in delivering valuable content to MSPs. They discuss the evolving relationship between vendors and MSPs, highlighting the trend of partnership and the need for collaboration in the industry. Joel also mentions the magazine's focus on MSP success stories and upcoming events, including the Readers' Choice awards.Website: https://www.channelpronetwork.com/Timestamped Highlights:- [03:30] Joel talks about his extensive travel schedule and attending various industry events.- [05:55] The importance of Channel Pro as a content platform for MSPs.- [07:45] Joel explains his role in conducting interviews with vendors and sharing best practices.- [10:35] The evolving partnership between vendors and MSPs, with a focus on sharing success and growing together.- [14:18] Marvin asks about Channel Pro's role in fostering collaboration and knowledge sharing.- [17:20] Joel discusses the magazine's coverage of MSP success stories and the qualification process for featuring MSPs.- [19:42] The upcoming Readers' Choice awards and the importance of reader participation.- [21:20] Joel reflects on memorable events and the dynamic changes happening in the channel industry.=== The ASCII Edge conference was held in Tampa, Florida on June 21-22, 2023. The conference is designed for MSPs (Managed Service Providers) to come together, share best practices, and learn from one another's experiences. The event was held at the Hilton St. Petersburg Carillon Park. There were private peer meetings of ASCII members, networking opportunities, and time to meet with sponsors. The conference also had a focus on cybersecurity, with a private meeting about the Conceal secure browser extension.#asciiedge #podcast #itbusinesspodcast === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

In this episode of the IT Business Podcast, Marvin Bee interviews Michelle Accardi from Liongard and Scott Chasin, the Chief Technology Officer of PAX8, during the PAX8 Beyond 2023 conference.Marvin and Michell discuss the event, the impressive number of booth scans, and the quality conversations they had. They also talk about the swag at the event and Liongard's role as a leader in configuration change detection and response. Michelle explains how their product helps MSPs and enterprises manage and mitigate risks by detecting and responding to changes in their IT environments. Marvin expresses interest in exploring Liongard's booth and getting more information about their offerings.Website: https://www.liongard.com/Scott discusses his passion for technology and building products and teams. He shares his journey in cybersecurity and internet collaboration, leading up to his role at PAX8. They delve into the vision behind PAX8's marketplace and the complexity of creating a three-sided ecosystem for managed service providers, cloud vendors, and small businesses. Scott highlights the challenges and opportunities for each segment and emphasizes PAX8's goal of simplifying the complexity and delivering value to all constituents.Website: https://www.pax8.com=== The inaugural Pax8Beyond 2023 was held on June 11-13, 2023, at the Gaylord Rockies Hotel in Denver, Colorado and was attended by over 1000 IT service providers, vendors, and media worldwide. The event content was curated specifically for partners, aimed at helping them grow their businesses, increase deep cybersecurity expertise, future-proof innovations, and dynamic efficiencies. === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

In this episode of the IT Business Podcast, Marvin Bee and Sean Lardo discuss the ConnectWise Pitch It program for 2023, which is a Shark Tank-style competition for innovative startup vendors. The finalists will compete for a grand prize of $70,000 at IT Nation Connect. They introduce Chris Dix, the founder and CEO of ChatStyle.ai, one of the contestants in the competition. ChatStyle.ai is an AI assistant that integrates messaging with ConnectWise and other tools, providing an omnichannel approach for businesses. It allows technicians to handle customer messages from various platforms like Teams, Slack, SMS, and more, while ensuring all information is integrated into the PSA system. The AI component helps technicians by providing helpful hints and guiding customers through relevant questions. The ultimate goal is to unify customer communication channels and streamline the ticketing process for MSPs.Website: https://chatstyle.ai/Time Stamped Highlights:01:00: Introduction to the ConnectWise Pitch It program for 2023.02:45: Overview of the competition structure and prize distribution04:22: Introduction of Chris Dix, founder and CEO of ChatStyle.ai06:05: Discussion on the integration of messaging channels with ConnectWise and other tools08:20: The benefits of using ChatStyle.ai for MSPs, including unified platform and ticket creation.10:12: How AI comes into play, assisting technicians with relevant information and guiding ticket processes12:26: ChatStyle.ai's journey, learnings from the channel, and maturing the tools.14:07: The importance of connecting with MSPs and reaching a wider audience.16:00: Integration with various MSP tools and accommodating different workflows.18:05: Closing remarks and well wishes for the competition.=== PitchIT is an annual accelerator program created by ConnectWise in 2018 to incubate growth in startup integration partners dedicated to the MSP space. The company is offering small companies the chance to take part in a 16-week program where participants receive a thorough business assessment, gain coaching from industry experts, earn placement on the ConnectWise marketplace, engage in co-marketing and more.The finalists are selected to present their solutions on the center stage at IT Nation Connect. The PitchIT 2023 program is officially underway, and 27 companies have been selected to participate in the program.Interested but still have questions? Email [email protected] the PitchIT waitlist for next year: https://www.connectwise.com/theitnation/pitchit === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

MSP Camp is a marketing company that specializes in creating marketing campaigns for MSP (Managed Service Provider) businesses. They offer ready-made campaigns every month, which include custom content, campaigns, sales sheets, and other digital assets that MSPs can purchase as members. MSP Camp creates motion graphic videos, infographics, and engaging social media posts that are tailored to the MSP market and the people they are selling to. MSP Camp's services are designed to help MSP owners and marketing coordinators market their businesses successfully.MSP Camp has a YouTube channel where they provide live demos of their services and highlight their company as an emerging vendor. It is important to note that there is also a Camp MSP, which is a summer camp in Minnesota and is unrelated to MSP Camp.Website: https://msp-camp.com/In this episode of the IT Business Podcast, Marvin Bee and Sean Lardo from ConnectWise discuss the upcoming PitchIT 2023 competition. PitchIT is a Shark Tank-style competition where ConnectWise looks for innovative vendors that can complement their ecosystem and support the mission of MSPs (Managed Service Providers). The competition features 26 vendors competing for the chance to win $70,000 and gain recognition in the industry. Marvin and Sean also introduce Tahir Hamid from MSP Camp, a marketing agency that specializes in comprehensive marketing campaigns for MSPs. Tahir explains the importance of infographics and motion graphics in marketing campaigns and emphasizes the need for consistent execution and having a dedicated marketing coordinator in an MSP. MSP Camp offers different packages for MSPs of all sizes and also provides the option of purchasing content from their camp store.Highlights:0:47 - Introduction to PitchIT 2023 competition4:42 - Introduction to Tahir Hamid from MSP Camp9:05 - Explaining comprehensive marketing campaigns and the role of infographics14:10 - The importance of consistent execution and having a dedicated marketing coordinator19:08 - Different packages offered by MSP Camp for MSPs of all sizes.22:25 - The camp store and the option to purchase content.=== PitchIT is an annual accelerator program created by ConnectWise in 2018 to incubate growth in startup integration partners dedicated to the MSP space. The company is offering small companies the chance to take part in a 16-week program where participants receive a thorough business assessment, gain coaching from industry experts, earn placement on the ConnectWise marketplace, engage in co-marketing and more.The finalists are selected to present their solutions on the center stage at IT Nation Connect. The PitchIT 2023 program is officially underway, and 27 companies have been selected to participate in the program.Interested but still have questions? Email [email protected] the PitchIT waitlist for next year: https://www.connectwise.com/theitnation/pitchit === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

ZenContract is a cloud-based IT contract and proposal management tool designed specifically for MSPs. It is an all-in-one contract compliance management tool that allows users to design, build, store and execute contracts. It is simple to use and is considered one of the best contract management and MSP software available.In this episode of the IT Business Podcast, Marvin Bee and Sean Lardo discuss the ConnectWise Pitch IT Program 2023. They provide an overview of the program, which is a Shark Tank-style competition for innovative vendors that complement the ConnectWise ecosystem and support the growth of Managed Service Providers (MSPs). The finalists have a chance to win prizes, present live on stage at IT Nation Connect, and gain brand awareness. They then introduce Greg Sharp from ZenContract, who talks about their solution for contract lifecycle management. ZenContract automates the process of creating, sending, executing, and managing contracts for MSPs, integrating with tools like ConnectWise and providing features such as proposal management, E-signatures, negotiation, and workflows. The conversation highlights the time-saving benefits and clarity that ZenContract brings to the contract management process.Website: www.zencontract.comTimestamped highlights:0:40: Introduction to the ConnectWise Pitch IT Program 20232:16: Overview of the competition and prizes4:10: Introduction of Greg Sharp from ZenContract5:05: Greg explains how ZenContract simplifies contract management for MSPs8:30: Discussion on the integration of ZenContract with ConnectWise and other tools10:40: Greg emphasizes that ZenContract is a contract lifecycle management (CLM) solution12:20: Details about the automation and workflows provided by ZenContract15:00: Comparison of ZenContract to document management on steroids16:12: Greg's background and the development of ZenContract within an MSP18:30: The improvements made to ZenContract over time and the team behind it=== PitchIT is an annual accelerator program created by ConnectWise in 2018 to incubate growth in startup integration partners dedicated to the MSP space. The company is offering small companies the chance to take part in a 16-week program where participants receive a thorough business assessment, gain coaching from industry experts, earn placement on the ConnectWise marketplace, engage in co-marketing and more.The finalists are selected to present their solutions on the center stage at IT Nation Connect. The PitchIT 2023 program is officially underway, and 27 companies have been selected to participate in the program.Interested but still have questions? Email [email protected] the PitchIT waitlist for next year: https://www.connectwise.com/theitnation/pitchit === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Marvin Bee interviews Brittany Hodak, a keynote speaker and author, at the ASCII Edge event in Clearwater, FL. Brittany discusses the importance of customer experience in today's experience economy and how businesses can create super fans by focusing on intentional experience design. She shares examples from her own company and highlights the need to elevate customer experiences throughout their journey. Brittany also mentions her podcast, newsletter, and upcoming book, all centered around creating super fans. She offers her services to help businesses design and measure their customer experience strategies.Website: https://brittanyhodak.com/Get her book, Creating Superfans: https://amzn.to/46ohQDcTimestamped Bulleted Highlights:0:28: Introduction of Brittany Hodak as a keynote speaker at the ASCII Edge event.2:09: Brittany explains her background as a former founder of the Superfan Company and her transition to speaking and writing.4:27: The importance of customer experience in the current experience economy.6:33: Creating super fans by focusing on how the service makes customers feel.10:26: Overcomplicating customer experience and the need for intentional experience design.14:04: Brittany's offer of intentional experience design days to help businesses design and measure their customer experience strategies.15:37: Brittany's podcast, newsletter, and book, all titled "Creating Super Fans."17:17: Brittany's visit to Clearwater, FL, and her plans to explore the area with her family.19:02: Marvin Bee expresses gratitude to Brittany and expresses interest in having her back for a full podcast episode.=== The ASCII Edge conference was held in Tampa, Florida on June 21-22, 2023. The conference is designed for MSPs (Managed Service Providers) to come together, share best practices, and learn from one another's experiences. The event was held at the Hilton St. Petersburg Carillon Park. There were private peer meetings of ASCII members, networking opportunities, and time to meet with sponsors. The conference also had a focus on cybersecurity, with a private meeting about the Conceal secure browser extension.#asciiedge #podcast #itbusinesspodcast === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

In this episode of the IT Business Podcast, host Marvin Bee interviews Jackie Hanlon from Cyber Fox, an emerging vendor in the cybersecurity industry. Jackie explains that Cyber Fox offers password management and privilege access management solutions, including their password manager called Password Boss and their privilege access management tool called Auto Elevate. She also discusses the company's recent acquisition of Auto Elevate and their rebranding as Cyber Fox. Jackie shares insights into the company's name and logo selection process, their participation in industry events, and her personal journey in the tech industry.Highlights:02:04: Introduction to Jackie Hanlon from Cyber Fox at ASCII Edge event04:10: Explanation of Cyber Fox's password management and privilege access management solutions05:28: Background on the acquisition of Auto Elevate by Cyber Fox06:43: Discussion on the company name and the significance of the fox logo11:10: Conversation on swag and upcoming Cyber Fox merchandise13:22: Jackie's connection to the ConnectWise building and the company's presence in Tampa16:15: Jackie's journey in the tech industry, from college to IT recruiting to joining Cyber Fox20:14: Insights into the importance of drive, goal-setting, and self-education in sales23:02: Mention of the quiet quitting session and the challenges faced by MSPs25:10: Wrap-up and conclusion of the interview=== The ASCII Edge conference was held in Tampa, Florida on June 21-22, 2023. The conference is designed for MSPs (Managed Service Providers) to come together, share best practices, and learn from one another's experiences. The event was held at the Hilton St. Petersburg Carillon Park. There were private peer meetings of ASCII members, networking opportunities, and time to meet with sponsors. The conference also had a focus on cybersecurity, with a private meeting about the Conceal secure browser extension. === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

In this episode of Uncle Marv's IT Business Podcast, host Marvin Bee interviews Matt Horning from Blue Tree Technology, an MSP (Managed Service Provider) based in the Kansas City area. Matt discusses how his company focuses on finding clients that share their core values and prioritize security and technology. They believe that core values are subjective and there is no right or wrong one. Matt also talks about the journey of starting his business, merging with another MSP, and the importance of having a physical office space for legitimacy and knowledge sharing among employees.Website: https://bluetreetechnology.com/Marvin Bee is also joined by David Powell, the VP of Strategic Sales at Pax8. They discuss David's experience in the MSP (Managed Service Provider) space and his journey to joining Pax8. David shares his insights on the evolution of MSPs, the importance of transitioning from break-fix to recurring revenue, and the value of process orientation in scaling an MSP business. They also touch upon the topic of cybersecurity sales and how MSPs can have effective conversations with clients about risk and asset protection. The episode highlights the need for MSPs to assess their own cybersecurity practices, learn how to sell cybersecurity to existing clients, and explore strategies for acquiring new customers.Website: https://www.pax8.com=== The inaugural Pax8Beyond 2023 was held on June 11-13, 2023, at the Gaylord Rockies Hotel in Denver, Colorado and was attended by over 1000 IT service providers, vendors, and media worldwide. The event content was curated specifically for partners, aimed at helping them grow their businesses, increase deep cybersecurity expertise, future-proof innovations, and dynamic efficiencies. === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Eric Anthony is a technology expert and the founder of the All Things MSP Facebook page. He has owned his own break/fix and managed services companies and has spent time in the IT channel as a vendor. Eric is also a co-host of the All Things MSP Podcast with Justin Esgar, where they discuss the many facets of being an IT services provider today and have a little fun too.=== Uncle Marv reflects on his recent experience at the ASCII Edge event in Tampa. He begins by expressing his admiration for the keynote speaker, Brittany Hodak, who gave a compelling presentation on creating super fans. The discussion then shifts to the power of podcasting and its role in shaping the MSP (Managed Service Provider) community. The episode also touches on the All Things MSP Podcast, which recently celebrated its three-month anniversary. === ASCII Edge is a two-day conference for MSPs (Managed Service Providers) held in Tampa, Florida on June 21-22. The conference is an evolution of the company's flagship conferences, formerly called ASCII Success Summits, and focuses on business education through best practices, networking opportunities, and collaboration in an effort to provide a competitive edge for MSPs in attendance.Best SwagCyberFOX with a full assortment of swag. A quality T-Shirt and 15 oz ceramic coffee mug. https://www.cyberfox.com/Honorable MentionsSpectrum: Pen with light. https://www.spectrum.com/Redstor: 65W USB Charger. https://www.redstor.com/Vonahi Security: A Star Wars style light saber? https://www.vonahi.io/ === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Welcome to another episode of the IT Business Podcast with Marvin Bee and Sean Lardo. In this summer series of the ConnectWise PitchIT program, they discuss the competition and its impact on vendors and the MSP community. They introduce Tim McNeil from Sales Maturity, who explains the concept of sales management as a service and how they help MSPs improve their sales and marketing efforts. Sales MatureIT offers an app that assesses an MSP's sales maturity level and provides a roadmap with supporting documents to help them reach their goals. Tim highlights the importance of sales coaching and the financial aspect of the program.Website: https://salesmaturit.com/Time Stamped Highlights:- 00:00:12 - Introduction to the podcast- 00:00:25 - Summer series of the channel pitcher program- 00:01:06 - Competition and its impact on vendors- 00:02:06 - Overview of the pitch it competition- 00:03:31 - Introduction of Tim McNeil from Sales MatureIT- 00:04:14 - Evolution of Sales Maturity from lead generation to sales management- 00:05:06 - Assessment and roadmap provided by Sales MatureIT- 00:06:29 - Financial aspect and goal setting- 00:07:35 - Sales consulting and coaching for MSPs- 00:08:10 - Working with MSPs individually and providing ongoing coaching=== PitchIT is an annual accelerator program created by ConnectWise in 2018 to incubate growth in startup integration partners dedicated to the MSP space. The company is offering small companies the chance to take part in a 16-week program where participants receive a thorough business assessment, gain coaching from industry experts, earn placement on the ConnectWise marketplace, engage in co-marketing and more.The finalists are selected to present their solutions on the center stage at IT Nation Connect. The PitchIT 2023 program is officially underway, and 27 companies have been selected to participate in the program.Interested but still have questions? Email [email protected] the PitchIT waitlist for next year: https://www.connectwise.com/theitnation/pitchit === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

In this episode of Uncle Marv's IT Business Podcast, Marvin Bee and his guest, Sean Lardo, discuss the Connectwise PitchIT program. They explain that the program is a competition where innovators complementary to Connectwise's ecosystem and mission of supporting MSPs compete to become finalists. The finalists have the opportunity to pitch their ideas at Connectwise's event, IT Nation. The first-place winner receives a grand prize of $70,000 and the chance to present their pitch in front of a large audience. Sean then introduces Dave from DefensX as the featured vendor for the episode. Dave explains that DefensX is a web browser isolation tool with credential and file protection, primarily acting as a DNS filtering product. It offers protection for endpoints while browsing the web and supports major browsers, including Firefox, Safari, and Chrome. The product allows organizations to implement a zero-trust approach and customize the level of protection based on user groups. Dave also mentions the remote browser isolation feature, which streams only the necessary website content to prevent the download of malicious code.Website: https://www.defensx.com/=== PitchIT is an annual accelerator program created by ConnectWise in 2018 to incubate growth in startup integration partners dedicated to the MSP space. The company is offering small companies the chance to take part in a 16-week program where participants receive a thorough business assessment, gain coaching from industry experts, earn placement on the ConnectWise marketplace, engage in co-marketing and more.The finalists are selected to present their solutions on the center stage at IT Nation Connect. The PitchIT 2023 program is officially underway, and 27 companies have been selected to participate in the program.Interested but still have questions? Email [email protected] the PitchIT waitlist for next year: https://www.connectwise.com/theitnation/pitchit === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

In this episode of Uncle Marv's IT Business Podcast, Marvin Bee is joined by Jerry Koutavas from ASCII and Sean "the Man of Summer" Lardo from ConnectWise. They are streaming live from Clearwater, FL at the ASCII Edge event. The episode begins with playful banter about being fantastic on the first day of summer and plans for the upcoming ASCII events. Jerry explains the name change from ASCII Success Summit to ASCII Edge, emphasizing the focus on business content and best practices for MSPs. Shawn discusses the collaboration between ASCII and ConnectWise to support startups and emerging technologies, providing exposure and sponsorship opportunities. They highlight the importance of early adoption and building relationships with MSPs. Marvin expresses his appreciation for being made aware of new companies and technologies that can benefit his MSP business. The hosts discuss the upcoming event and their joint efforts to help MSPs improve their operations. The episode concludes with lighthearted remarks and anticipation for the rest of the event.Highlights:- Uncle Marv and his guests are live from the ASCII Edge event in Clearwater, FL.- ASCII has rebranded from Success Summit to ASCII Edge, focusing on business content and best practices for MSPs.- ConnectWise and ASCII collaborate to support startups and emerging technologies in the industry.- Early adoption and building relationships with MSPs are essential for success.- The event provides MSPs with exposure to new vendors and technologies.- The hosts are excited about the event and their joint efforts to improve the industry.=== The ASCII Edge conference was held in Tampa, Florida on June 21-22, 2023. The conference is designed for MSPs (Managed Service Providers) to come together, share best practices, and learn from one another's experiences. The event was held at the Hilton St. Petersburg Carillon Park. There were private peer meetings of ASCII members, networking opportunities, and time to meet with sponsors. The conference also had a focus on cybersecurity, with a private meeting about the Conceal secure browser extension. === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Marvin Bee interviews Bradley Gross, a technology lawyer, at the Pax8Beyond conference. They discuss the importance of MSP agreements that cover the realities of day-to-day operations and how agreements should provide guidance and direction. They also talk about the unique challenges faced by MSPs, such as matching customer needs with different vendors and adapting to a dynamic industry. Bradley shares his impressions of the Pax8Beyond event, highlighting its focus on MSP education and solutions, the genuine interest of attendees in learning, the well-kept venue, the credibility of organizers and speakers, and the organizers' commitment to continuous improvement.Highlights:- Emphasizing the need for MSP agreements that cover day-to-day operations- Unique challenges in the MSP industry and the constant need to adapt- Positive impressions of the Pax8Beyond event: MSP focus, genuine interest in learning, well-kept venue, credible organizers and speakers, commitment to improvement=== The inaugural Pax8Beyond 2023 was held on June 11-13, 2023, at the Gaylord Rockies Hotel in Denver, Colorado and was attended by over 1000 IT service providers, vendors, and media worldwide. The event content was curated specifically for partners, aimed at helping them grow their businesses, increase deep cybersecurity expertise, future-proof innovations, and dynamic efficiencies. === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Ryan Walsh is a co-founder of Pax8 and currently serves as the Chief Strategy Officer. Ryan was recently selected as a Channel Futures 2023 Channel Influencer. Walsh is one of 50 individuals recognized as a thought leader who will impact the direction of the IT and communications indirect sales channel in 2023.Mike Wise is the Owner and Chief Engineer of Clockwork Networks, LLC, an information technology and services company in Castle Rock, Colorado. The company specializes in a wide range of services, including tailored IT services and solutions for small and medium businesses and their owners. === The inaugural Pax8Beyond 2023 was held on June 11-13, 2023, at the Gaylord Rockies Hotel in Denver, Colorado and was attended by over 1000 IT service providers, vendors, and media worldwide. The event content was curated specifically for partners, aimed at helping them grow their businesses, increase deep cybersecurity expertise, future-proof innovations, and dynamic efficiencies. === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Michael Goldstein is the CEO of LAN Infotech, an award-winning IT managed services provider based in Fort Lauderdale, Florida. Nick Heddy is the Chief Commerce Officer at Pax8, responsible for the strategy and execution of all Pax8's global commerce operations, including sales, marketing, and vendor operations=== The inaugural Pax8Beyond 2023 was held on June 11-13, 2023, at the Gaylord Rockies Hotel in Denver, Colorado and was attended by over 1000 IT service providers, vendors, and media worldwide. The event content was curated specifically for partners, aimed at helping them grow their businesses, increase deep cybersecurity expertise, future-proof innovations, and dynamic efficiencies. === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Aquila Clouds is a cloud management company that provides cloud finance management tools for businesses. They offer a SaaS platform that manages, monitors, and improves cloud applications across multi-clouds, providing comprehensive visibility, governance, and automated intelligence covering finance. Aquila Clouds offers BillOps for cloud billing operations, and FinOps is a practice for managing cloud costs.Website: https://aquilaclouds.com/=== PitchIT is an annual accelerator program created by ConnectWise in 2018 to incubate growth in startup integration partners dedicated to the MSP space. The company is offering small companies the chance to take part in a 16-week program where participants receive a thorough business assessment, gain coaching from industry experts, earn placement on the ConnectWise marketplace, engage in co-marketing and more.The finalists are selected to present their solutions on the center stage at IT Nation Connect. The PitchIT 2023 program is officially underway, and 27 companies have been selected to participate in the program.Interested but still have questions? Email [email protected] the PitchIT waitlist for next year: https://www.connectwise.com/theitnation/pitchit === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Monjur offers cloud-based Contracts-as-a-Service solution to give MSPs greater protection against cybersecurity and ransomware risks. The agreements are licensed and hosted in the cloud. Website: https://monjur.com/Scott & Scott, LLP is a technology law firm that specializes in solving business and legal issues related to software. They represent technology companies of all sizes to manage their relationships with their clients and protect their intellectual property. They have extensive experience litigating across practice areas such as Antitrust + Competition, Securities Litigation, and Global Litigation + Recoupment.=== PitchIT is an annual accelerator program created by ConnectWise in 2018 to incubate growth in startup integration partners dedicated to the MSP space. The company is offering small companies the chance to take part in a 16-week program where participants receive a thorough business assessment, gain coaching from industry experts, earn placement on the ConnectWise marketplace, engage in co-marketing and more.The finalists are selected to present their solutions on the center stage at IT Nation Connect. The PitchIT 2023 program is officially underway, and 27 companies have been selected to participate in the program.Interested but still have questions? Email [email protected] the PitchIT waitlist for next year: https://www.connectwise.com/theitnation/pitchit === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Thread is the world's first service collaboration platform that connects people across businesses to deliver incredible service collaboratively. Thread provides IT services through Slack and Microsoft Teams and is a game-changing solution for IT service providers. It is built for the IoT, designed for an IP-based world, and relied upon by today's most innovative manufacturers to connect devices across multiple. Thread is a gateway to tons of organizational information, not just related to IT, and it can make it appear as if the MSP service team is always available.=== PitchIT is an annual accelerator program created by ConnectWise in 2018 to incubate growth in startup integration partners dedicated to the MSP space. The company is offering small companies the chance to take part in a 16-week program where participants receive a thorough business assessment, gain coaching from industry experts, earn placement on the ConnectWise marketplace, engage in co-marketing and more.The finalists are selected to present their solutions on the center stage at IT Nation Connect. The PitchIT 2023 program is officially underway, and 27 companies have been selected to participate in the program. === Website: https://thread.solutions/enInterested but still have questions? Email [email protected] the PitchIT waitlist for next year: https://www.connectwise.com/theitnation/pitchit === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Paco Lebron is the CEO and Founder of ProdigyTeks Inc., an MSP located in the West Loop of Chicago. He is also the host of MSP Unplugged, a live, weekly podcast for IT business owners. Paco has years of passion and experience from running his own business and helping others in the IT industry.MSP Unplugged is a podcast where different ways to run an IT business are discussed, whether you are a one-person shop or leading a growing IT service providing business. The podcast is hosted by Paco Lebron from ProdigyTeks and Rick Smith from Renactus. Techcon Unplugged is a conference for IT business owners by IT business owners. The conference is hosted by both Rick and Paco, who bring years of passion and experience from running their own business and helping others in the IT industry.Attend Techcon Unplugged this September 7-10: https://techconunplugged.com/ === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

The IT Business podcast presents a panel discussion on diversity and inclusion with two accomplished CEOs in the channel, Emily Glass and Michelle Accardi. Emily and Michelle share their insights and experiences on how to create a more diverse and inclusive workplace. The discussion covers various topics, including the challenges faced by marginalized groups, the importance of role models, and creating safe spaces for difficult conversations. The CEOs also discuss the positive changes they have seen in the industry but acknowledge that there is still work to be done. They emphasize the need for individuals to seek support when needed and for organizations to prioritize diversity and inclusion initiatives. === Syncro: https://syncromsp.com/SyncroMSP is a software platform that helps Managed Service Providers (MSPs) support SMBs all over the world. It offers a combined platform for remote monitoring and management (RMM) and professional services automation (PSA) to streamline MSP operations. The company believes that PSA and RMM belong together, as they are the two foundational pieces of any MSP business. SyncroMSP is headquartered in Kirkland and is built specifically for modern MSPs. The company's software is designed to help MSPs run a profitable business by providing PSA, RMM, and remote access for one affordable price. SyncroMSP's top competitors include Computer Dr On Call, Naverisk Ltd, Tigerpaw Software Inc, and Proceed ERP Software.=== Liongard: www.liongard.comLiongard provides a unified automation platform designed to facilitate documentation and management of IT assets. The company was founded in 2015 by Joe Alapat. Liongard's flagship product, Roar, unifies and maintains system documentation for MSPs by giving IT professionals the ability to automate the discovery, documentation, and management of IT systems. Liongard's Deep Data Platform™ unlocks the intelligence hidden deep within IT systems to give MSPs an operational advantage that delivers both higher profits and an exceptional customer experience. The company's mission is to eliminate errors and reduce manual labor to help MSPs increase their bottom line. === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

In this episode of "Uncle Marv's IT Business Podcast," Brian Kane and Caroline Goles discuss the highlights of the Pax8Beyond Conference 2023. 10:28: Brian expresses his amazement at the mind-blowing production value of the conference, emphasizing how it sets the stage for working with and servicing MSPs. 13:58: Brian introduces the exciting updates in IT security, highlighting the expertise of Malwarebytes in protecting businesses. 15:05: We acknowledges the success of the inaugural user conference, emphasizing the importance of peer-to-peer networking and great content. Shout out to Ashley for her role in organizing the interview.15:35: Introduction of Caroline Goles, Chief Marketing Officer at Pax8. 21:34: Caroline discusses the creative team's efforts in building engaging visuals and the vision they have for the conference. Throughout the episode, Caroline and Brian emphasize the passion and service they bring to the cloud marketplace for SMBs and MSPs. They also mention the collaborative approach of PAX8, where they work closely with vendors to match customers with the right solutions.Overall, the episode highlights the success of the Pax8Beyond Conference 2023, the importance of peer networking, the exciting updates in IT security, and the dedication of the team in serving MSPs. === The inaugural Pax8Beyond 2023 was held on June 11-13, 2023, at the Gaylord Rockies Hotel in Denver, Colorado and was attended by over 1000 IT service providers, vendors, and media worldwide. The event content was curated specifically for partners, aimed at helping them grow their businesses, increase deep cybersecurity expertise, future-proof innovations, and dynamic efficiencies. === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

The inaugural Pax8Beyond 2023 was held on June 11-13, 2023, at the Gaylord Rockies Hotel in Denver, Colorado and was attended by over 1000 IT service providers, vendors, and media worldwide. The event content was curated specifically for partners, aimed at helping them grow their businesses, increase deep cybersecurity expertise, future-proof innovations, and dynamic efficiencies.Rob Rae has over 25 years of experience in technology and business. He is currently the CVP of Community and Ecosystems at Pax8. Rae's channel experience has taken him through many of the industry's largest shifts, starting with the transition from reseller to MSP, then to cloud computing, and now to cybersecurity. He is an award-winning speaker at MSP industry events and has been recognized as an industry influencer. === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

The inaugural Pax8Beyond 2023 was held on June 11-13, 2023, at the Gaylord Rockies Hotel in Denver, Colorado. The event was curated specifically for partners, aimed at helping them grow their businesses, increase efficiencies, and reduce risks so their businesses can thrive. The theme of the conference was "One Community, Infinite Innovation."=== Best Swag- Crowdstrike: https://www.crowdstrike.com/Honorable Mentions- Checkpoint: https://www.checkpoint.com/- bvoip: https://www.bvoip.com/- Apptega: https://www.apptega.com/- MSPCFO: https://www.mspcfo.com/- IONOS: https://www.ionos.com/- AMD: https://www.amd.com/en.html=== Music: Nelly, Florida Georgia Line - Lil Bit (Official Video) - https://youtu.be/CTYXd__nbvo#Nelly #FloridaGeorgiaLine #LilBit === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Guests: Dawn Sizer, 3rd Element Consulting - https://www.3rdelementconsulting.com/Tom Bull, Two River Computer - https://www.tworivercomputer.com/Matt Rainey, Arsement & Hayes - http://www.ah-computers.com/=== News: ConnectWise Buyout - Here's what's really going on! - https://tinyurl.com/mr2a7kj9News: Major Microsoft Outage - https://tinyurl.com/yy458b5p=== I'm Gonna Be (500 Miles) made famous by The Proclaimers This license n°26178574-2-3680161-20230605 has been granted to [email protected] version provided by Karaoke-Version https://www.karaoke-version.com/custombackingtrack/the-proclaimers/Karaoke Version Individual License - Non-commercial use === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Scalable MSP is a company that helps MSPs unlock efficiency, profitability, and time. They provide tailored 1:1 coaching and implement proven best practices to help MSPs improve their Operational Maturity Level. Their mission is to empower their partners to build value in their businesses and give time back to what’s important to them.Some problems that can be solved by Scablable MSP include: Not enough time in the dayNot generating 20% EBITDAEmployee Retentionand much morePitchIT is an annual accelerator program created by ConnectWise in 2018 to incubate growth in startup integration partners dedicated to the MSP space. The company is offering small companies the chance to take part in a 16-week program where participants receive a thorough business assessment, gain coaching from industry experts, earn placement on the ConnectWise marketplace, engage in co-marketing and more.The finalists are selected to present their solutions on the center stage at IT Nation Connect. The PitchIT 2023 program is officially underway, and 27 companies have been selected to participate in the program. === Website: https://www.scalablemsp.co.uk/Interested but still have questions? Email [email protected] the PitchIT waitlist for next year: https://www.connectwise.com/theitnation/pitchit === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

FortMesa is a cybersecurity program that provides world-class cybersecurity programs for organizations without a security professional on staff. PitchIT is an annual accelerator program created by ConnectWise in 2018 to incubate growth in startup integration partners dedicated to the MSP space. The company is offering small companies the chance to take part in a 16-week program where participants receive a thorough business assessment, gain coaching from industry experts, earn placement on the ConnectWise marketplace, engage in co-marketing and more.The finalists are selected to present their solutions on the center stage at IT Nation Connect. The PitchIT 2023 program is officially underway, and 27 companies have been selected to participate in the program. === Website: https://fortmesa.com/Interested but still have questions? Email [email protected] the PitchIT waitlist for next year: https://www.connectwise.com/theitnation/pitchit === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

The next few weeks are going to be a whirlwind. I thought I would sit down and share some thoughts as to why. And, show #500 is coming! === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Matthew Mulcahy is the Director of Business Development at ProSource, a technology solution provider outside of Orlando, Florida. He oversees all sales and marketing endeavors at the company. === Links for this episodeMatt's Company, Prosource: https://www.getprosource.com/Prosource YouTube Channel: https://www.youtube.com/channel/UCEi2FJ8VJ-MgIcKFTr_gnFAEverybody Writes: https://amzn.to/3C6dBOUMatt recommends this book to anyone that needs to write content. The book provides invaluable advice on how to create great content, from using correct grammar to crafting engaging posts, tweets, and emails.What Not to Do on National Alligator Day: https://tinyurl.com/at46snhu === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

The book was created using ChatGPT and was completed in less than a week. The book features a conversation between Franklin Taggart and ChatGPT about artificial intelligence and its impact on society. The entire process took less than one week. He didn't set out to write the book, he just wanted ChatGPT to answer his questions. Franklin is also the host of "Your Own Best Company," a podcast and community for creative people who love working alone. The podcast features short episodes called "Coffee Breaks" that offer helpful insights for career, business, and marketing solutions that work. The podcast also features longer episodes called "Podshops" that provide practical training and instruction. === Links for this episodeGet Franklin's book here: https://amzn.to/3IFRDG2Straight from the Bot's Mouth: A Conversation With ChatGPT About Artificial IntelligenceFranklin's Website: https://www.franklintaggart.com/Your Own Best Company Podcast: https://www.franklintaggart.com/p/your-own-best-company.html === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

BackupAssist is a backup software that provides a variety of features for backing up Windows servers. Chang created the software as a challenge from a friend. Some of the features of BackupAssist software are:Fully automated and lockdown friendlySupports on-site and cloud backup.Allows users to restore anything from a few files to whole servers—virtual or physical.Supports backup to rotating/archive media.Provides cyber-security features to combat ransomware and hacking.Performs automatic, scheduled backups of Windows servers to a variety of backup devices.Gives flexible choices over what kind of backup technologies to use, how much data is stored, when backups run, and how long backups are kept.Provides full control of data privacy, sovereignty, and recovery experience.Scans for any malware prior to building the backup file.=== Links for this episodeWebsite: https://www.backupassist.com/Florida Man Lost Arm to Alligator Behind a Bar: https://tinyurl.com/yc5cau8n === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Ann and I met a panelists for the topic "How to sell cybersecurity to small and medium sized companies."We also share a love for ripping the edges off the paper used in dot matrix printers. === Links for this episodeCybersecurity for Main Street: CyberFit in 21 Days: https://amzn.to/438KzcKEkaru: https://www.ekaru.com === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Mike Smith is the host of the Mike Tech Show podcast, a technology and computer podcast that discusses cool sites, software, tips, and tricks that will make you more productive at home and work. He is also an IT consultant, dad, husband, and Phillies fan based in Florida and Pennsylvania.On today's show, Mike shares his never-heard before story about getting started in tech. We finish the show with tips for anyone that wants to start on their own. Podcast Website: https://mikenation.net/IT Business Website: https://mhsconsulting.net/Uncle Marv on TheAverageGuy.TV Network: https://theaverageguy.tv/hgg572/https://theaverageguy.tv/hgg572/Pax8Beyond: https://www.pax8beyond.com/June 11-13 at the Gaylord Rockies Hotel in Denver Colorado"One Community, Infinite Innovation"The conference will feature keynote speakers, including NFL Hall of Fame Quarterback Peyton Manning.Tickets on sale for $499.Techcon Unplugged 2023: https://techconunplugged.com/September 7-10 at the Delta Hotels in Woodbridge, NJ.Tickets on sale for $299. === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Show SummaryJunior doesn't know how to change the desktop backgroundVulnerability Scanner by DefendifyDatto Backup to SynologyBarry has an ex-client that is trying to bill $196 to remove BitdefenderPax8Beyond: https://www.pax8beyond.com/June 11-13 at the Gaylord Rockies Hotel in Denver Colorado"One Community, Infinite Innovation"The conference will feature keynote speakers, including NFL Hall of Fame Quarterback Peyton Manning. Tickets on sale for $499. Techcon Unplugged 2023: https://techconunplugged.com/September 7-10 at the Delta Hotels in Woodbridge, NJ. Tickets on sale for $299. === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

ZLH Enterprises began as a telecommunications business solutions provider more than two decades ago and has since transformed into a technology consultancy dedicated to assisting small, medium, and enterprise customers in navigating the continuous disruption in the technology industries. Zina Hassel was inspired to write the book "My Armadillo Skin" by her experiences in the telecommunications industry, which has long been male-dominated. In the book, she shares a lifetime of experiences watching men rise in the ranks and how she vowed never to be left behind. She wanted to provide a rare roadmap to the C-suite for other women in the industry who may be facing similar challenges. The book is a light and quick read, and Zina Hassel is open, honest, and to the point. === Links for this podcastZLH Enterprises Website: https://www.zlhent.com/My Armadillo Skin: How I Made It as a Woman in the Field of Tech: https://amzn.to/3VyGDzGKeeper Security Joins Pax8: https://tinyurl.com/4d252zz5Splashtop Partners with Pax8 : https://tinyurl.com/2k23km2eA Million Bees Swarm Interstate after Florida Man crashes: https://tinyurl.com/mucpsvne=== Pax8Beyond: https://www.pax8beyond.com/June 11-13 at the Gaylord Rockies Hotel in Denver Colorado"One Community, Infinite Innovation"The conference will feature keynote speakers, including NFL Hall of Fame Quarterback Peyton Manning. Tickets on sale for $499. === Techcon Unplugged 2023: https://techconunplugged.com/September 7-10 at the Delta Hotels in Woodbridge, NJ. Tickets on sale for $299. === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Stanley Louissaint also joins the show to share his take on what you should be responsible for after you've handed off your client. === Links for this podcastFlorida Man Opens Fire on Instacart Drivers: https://tinyurl.com/28v29hb2Coming Soon, a handheld cybersecurity analyzer! https://cyberscope.netally.com/ === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Alicia is the founder of Bel Tech Services. She is a technical expert with over 20 years of experience in the IT industry that began in Fort Lauderdale. She is a problem solver and innovator through technology and excels in bringing innovation to businesses through the use of technology. === Links for this podcastWebsite: https://beltechservices.com/Coming Soon, a handheld cybersecurity analyzer! https://cyberscope.netally.com/Florida Man Convicted of Killy Jersey City Dad in BJ's Parking Lot: https://tinyurl.com/4p59prdjFlorida Man falls from attic after hiding from deputies: https://tinyurl.com/ja54unht === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

We all know it's important to know how to offboard clients in a way that leaves them feeling satisfied and valued. In this podcast, I'll share my tips and strategies for making the offboarding process as smooth as possible, while maintaining a positive relationship. === Connect with Uncle Marv 🌐 Website: https://www.itbusinesspodcast.com/ 🎙 Host: Marvin Bee 🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ ☕ Support the show: https://ko-fi.com/itbusinesspodcast If you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

We discuss the importance of community in the tech industry. Michael shares his experiences with various organizations and events. He also mentions his involvement with charitable organizations such as Joe DiMaggio Memorial and Jamison. Michael also talks about stumbling upon a FEMA grant program that helps not-for-profit organizations increase their security, both physical and cyber. ===== The Tech Bar Ep. 55: https://www.youtube.com/live/VFa7skjmSM4?feature=shareThe Florida Panthers joins the Acronis #CyberFit movement, with LAN Infotech as the #TeamUp partner: https://tinyurl.com/3vcm2purFlorida's infamous "Croczilla" smiles for the camera: https://tinyurl.com/2p8j666hThe Florida Man Song (KVJ Radio Show): https://tinyurl.com/yckr7hz9 === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Scott is also the host of a very popular podcast called What Was That Like, where he interviews guests who have gone through unusual or extraordinary experiences such as a plane crash, a mass shooting, a bear attack, and more. Listeners can also submit their own stories to the podcast. The stories can be funny, sad, or anything interesting that can be told in 5-10 minutes. The stories can be recorded on a phone and emailed to Scott Johnson. ([email protected])===== What Was That Like Podcast: https://whatwasthatlike.com/Nude Florida man steals school bus in PA, puts dead deer inside: https://tinyurl.com/m9hk48em === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

In this episode, I aimed to highlight the importance of diversity and inclusion in the tech industry. Amy and Dawn shared their experiences and challenges in the industry and provided practical tips on how to foster diversity and equity in the workplace. We also talked about the changes we have seen over the years in the industry and the need for individuals to make their own way and be true to themselves.Here are three practical ways to promote Diversity and Inclusion in the Tech Industry. 1. Focus on Corporate Culture and Core Values in Job Ads: As discussed in the episode, making job ads less about a bulleted list of skills and more about the corporate culture and core values of the company can attract a more diverse pool of candidates. By highlighting the company's commitment to diversity and inclusion, women and minorities are more likely to apply for the job.2. Recognize Different Schedules and Responsibilities for Equity in the Workplace: In order to promote equity in the workplace, it's important to recognize that not everyone has the same schedule or responsibilities outside of work. By offering flexible work arrangements, such as remote work or flexible hours, companies can create a more inclusive environment that accommodates the needs of all employees.3. Emphasize Equitable Language and Women-Owned Business in Writing: Gender bias can be present in resume writing and reading, so it's important to use equitable language and avoid gendered language in job ads and other written materials. Additionally, highlighting women-owned businesses and partnering with them can promote diversity and inclusion in the industry.By implementing these practical strategies, companies can promote diversity and inclusion in the tech industry and create a more equitable and inclusive workplace for all employees.Throughout the episode, we discussed various topics such as the significance of acknowledging diversity, improving diversity in hiring by focusing on corporate culture and core values, recognizing different schedules and responsibilities for equity in the workplace, and gender differences in resume writing and reading. This episode is part of a series that explores the need for diversity in the tech industry and the benefits of an inclusive culture for every employee. === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

We answer an important question out of the gate, can penetration testing really be automated? The short answer is yes. Vonahi Security is MSP (Managed Service Provider) friendly. They provide a platform that allows users to perform penetration tests on their network whenever they want and as often as they want. They offer a platform called vPenTest that makes automated network penetration testing easy, scalable, and lucrative. === Vonahi website: Synco Ask Me Anything: https://syncromsp.com/webinars/ask-us-anything/ASCII Edge, The MSP Conference 2023: https://events.ascii.com/Pax8 Beyond Conference: https://www.pax8beyond.com/ (June 11 through June 13, 2023)Miami Heat Could Play in Kaseya Arena: https://tinyurl.com/2npjc7e3Florida Man Loses Fight, Runs Over Opponent with Corvette: https://tinyurl.com/ye26dct9 === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

The XChange Conference organized by the Channel Company is an annual event that brings together technology industry leaders, vendors, and solution providers to network, share ideas, and discuss emerging trends and challenges. The conference features keynote speakers, panel discussions, and breakout sessions that cover a range of topics, including cloud computing, cybersecurity, digital transformation, and more. Attendees can explore new products and services, engage with experts, and learn best practices for staying ahead of the curve in a rapidly evolving industry. The XChange Conference is a must-attend event for anyone looking to expand their knowledge and network in the technology sector.Swag Winner: SonicWall1st Runner-Up: WatchGuardHonorable Mentions: Wasabi, Pax8 and OpenText=== Synco Ask Me Anything: https://syncromsp.com/webinars/ask-us-anything/XChange Events Website: https://www.thechannelco.com/eventsASCII Edge, The MSP Conference 2023: https://events.ascii.com/Microsoft 365 Apps Exploited through CVSS 9.8 Bug... Patch Now! https://tinyurl.com/ytbwfmw3Florida Man from Different Earth Naked in Palm Beach: https://tinyurl.com/ynx2fpv3Florida Man Series Coming to Netflix: https://tinyurl.com/5duaadv6 === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Guests: Adam Walter and Sean Lardo join the show to discuss the concept of asking better questions of your clients and then "listening" to their answers. Then present them with a better QBR meeting with a live shareable dashboard of projects, status and goals. The single pane of glass for account management that allows account managers to show clients the value they bring to the table and have better conversations with them. === Website: https://www.managedservicesplatform.com/YouTube Channel: https://www.youtube.com/humanizeITMicrosoft 365 Apps Exploited through CVSS 9.8 Bug... Patch Now! https://tinyurl.com/ytbwfmw3Florida Man from Different Earth Naked in Palm Beach: https://tinyurl.com/ynx2fpv3Florida Man Series Coming to Netflix: https://tinyurl.com/5duaadv6 === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Gradient MSP is a platform designed to help Managed Service Providers (MSPs) grow through data and billing integrations. Gradient MSP's Synthesize integration program and open API platform allow MSPs to bridge the gap between invoices and reconciliation, making billing simpler and more profitable. The platform offers tools like Billable that provide a simpler view of what needs to be billed, how profitable the business will be when tightening up the billing process, and how much time can be saved every month by reconciling user support and CSP quantities.=== Website: https://www.meetgradient.com/Upcoming Webinars and More: https://www.meetgradient.com/upcoming-eventsFlorida Man Attacked By Gator on Front Porch: https://tinyurl.com/53x4dd22 === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

One of the biggest mistakes people make is not taking the time to define their brand, including their values, purpose, and mission. Without a clear understanding of what your brand stands for, it's difficult to communicate it effectively to your audience or clients.=== Buy Bobby's Book: https://amzn.to/3SDJrtN"Build Your Brand Like You Give A Shit" is a book by Bobby Gillespie that focuses on understanding and focusing a brand on values that matter. The book emphasizes the importance of embracing your purpose and unleashing your potential to build a brand that stands out from the rest. By looking the same as everyone else, you can't possibly build awareness, engagement, and word-of-mouth marketing. Instead, you should focus on values that matter to you and your customers.=== Propr Website: https://propragency.com/Propr is a brand strategy and creative agency that offers a range of services to help businesses build their brand, improve their visibility, and connect with their target audience. === Florida Man: https://tinyurl.com/yh7pfs8v === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

AlertOps is a comprehensive incident management software platform that helps organizations streamline their incident response process, minimize downtime, and improve operational efficiency. AlertOps can help an MSP scale by quickly mobilizing and activating the right response with rapid and automated escalation policies with features such as live-call routing 24/7, on-call schedule management, and advanced escalation policies. AlertOps was named the winner of ConnectWise's 2022 PitchIT Accelerator Program. The program is designed to showcase potential offerings that could be built or integrated into the ConnectWise platform. AlertOps offers a real-time, intelligent, automated alert management and response orchestration tool for MSPs to maximize the efficiency of their service desk.=== AlertOps Website: https://alertops.com/ConnectWise Pitch IT 2023: https://www.connectwise.com/theitnation/pitchitFlorida Man: https://tinyurl.com/2p85fzr8 === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Corey Fruitman is my guest today. Corey is the founder and owner of Instant Housecall, which he started in 2007. Easy to use features:Remotely access unlimited PCs and Macs on-demand and unattended. Subaccounts that you can sell to let your customers access their own unattended PCs . Multi-monitor in multiple windows. Branded top to bottom for your business, right down to the system tray and desktop icon. No keys, codes or PINs, making it easy even for novice PC users to connect. === Website: https://instanthousecall.com/Sign up before March 31 and mention "Uncle Marv" to receive 50% off the first six months. === https://tinyurl.com/bdzpnw7c === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.