Uncle Marv's IT Business Podcast (Real Talk for IT Pros & MSPs)

What was he doing between last October and February 1? As you would expect, Rob and I chat about that What you didn't probably expect was all the other stuff Rob and I talked about, such as, Rob doesn't love chickens. Be sure to listen closely as Rob describes his love for MSPs and what is right and wrong in our channel. Hint... he corrects me twice. === Pax8 is the cloud marketplace for IT professionals to buy, sell, and manage best-in-class technology solutions in one place with one monthly bill. To learn about Pax8, visit https://www.pax8.com/en-us/To learn about Pax8 Beyond 2023 conference, visit https://www.pax8beyond.com/ - Early Bird Pricing Through March 31 === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

We last spoke about diversity in 2020 when the show was called Podnutz Pro. In today's show, we're taking a step back to ask the question, where are we now? Back then, there was a lot of talk from companies that diversity in tech was important. Has there been any change? Dave Sobel shares his findings from the latest diversity report conducted by MSP Radio. Diversity Report Q4 2022: https://www.businessof.tech/diversity-report/With all the reports and statistics, does that mean talking about diversity is easy? Not really. However, Nicole Debourg-Kahn describes how Syncro took on the challenge and created the most diverse leadership team that I have come across in our industry. It started with something called a "hackathon" where Syncro chose to make a space that focused on awareness training and racial healing. === Nicole DeBourg-KahnNicole DeBourg-Kahn is Syncro’s Chief People Officer, where she’s focused on providing the best environment in which team members can grow and feel true fulfillment. She is an accomplished HR professional and has established herself as a thought leader and trusted advisor. Syncro is an integrated business platform for running a profitable managed services provider (MSP). It offers PSA, RMM, and remote access in one affordable package. Website: https://syncromsp.com/=== Dave SobelDave Sobel is the host of the Business of Tech podcast and owner of MSP Radio, a destination for technology news and insights in the IT Solution Provider community. Dave is a leading expert in the delivery of technology services, with over 20 years of experience in the industry. Website: https://www.mspradio.com/ === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

If you don't mind going off the rails to talk about football for a few minutes, enjoy the rest of the podcast as Sean Lardo and I discuss the upcoming 16-week of vendor competition. PitchIT is presented by ConnectWise, an award-winning Professional Automation Service (PSA) platform that helps MSPs with tools that help manage service delivery. Some of the key features of ConnectWise include ticket management, project management, time tracking, invoicing, reporting and more===== Links PitchIT Application: https://tinyurl.com/mrx3b4bp- Interested but have questions? Email [email protected] Nation Secure (June 5-7, 2023) https://tinyurl.com/5apwx8huIT Nation Connect (November 8-10, 2023) https://tinyurl.com/3t9ybjuwNews: Florida Hospital STILL using pen and paper after cyberattack: https://tinyurl.com/ycxp827s === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Compliance Risk is a cloud-based platform that helps organizations manage their compliance and risk management programs in one centralized place. Managed Service Providers can save time, save money, reduce the risk of compliance violations, and ensure that their programs are up-to-date and effective. Polygon by Compliance Risk is a centralized platform for creating, managing and enforcing policies. Along with automating many of the manual tasks associated with policy management, Polygon includes a library of pre-built policies and templates, manages stakeholders, and monitors policy compliance and policy violations. ===== Website: https://compliancerisk.io/- Use discount code "unclemarv" for a 10% discount. ===== News: Rob Rae takes his talents to Pax8: https://tinyurl.com/5x6c2t8y === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Jay McBain is the Chief Analyst for Global Channels at Canalys, an independent analyst company. He is a leading channel and ecosystem industry analyst and the world's leading expert in partner, channel, and ecosystem technology. Canalys research shows that there are now 223 companies forming the ecosystem software landscape. These companies represented US$3.9 billion in channel category revenue and raised over US$3 billion in private equity funding last year. The latest Canalys forecasts show that this channel software market will reach US$8.9 billion in revenue by 2027.=== Links for this episodeCanalys Website: https://canalys.com/ === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

The NetAlly AirCheck G3 is a Wi-Fi 6 wireless analyzer. It provides network professionals with complete and accurate information to survey and validate Wi-Fi deployments and changes.Features Include:Auto test to quickly test and verify Wi-Fi networks. Automatic Problem DetectionAirMapper Site SurveyNetwork Discovery and more=== Links for this episodeAirCheck G3 Pro Website: https://tinyurl.com/45b9v5srBuy at Amazon, AirCheck Unit Only: https://amzn.to/3XY0kANBuy at Amazon, AirCheck Kit with Test Accessory: https://amzn.to/3Wyo6lOAirCheck G3 Loyalty Upgrade Program: https://tinyurl.com/2pmsyfzj === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

We began our discussion reviewing the pros and cons of being a franchise. Mike and Steve share exactly how their model works for all of their offices. Being able to scale is key for all of us, so I asked them about their ability to duplicate themselves as the grow. They also give us a glimpse into their daily life at Cinch IT and talk about some of the tools and processes they use. Mike's favorite tool is Power Automate. He uses for almost everything from responding to customers but really learned how to use it to automatically order his lunch. === Links for this episodeWebsite: https://cinchit.com/Request Franchise Information: https://cinchfranchise.com/Pros and Cons of a Franchise: https://tinyurl.com/4b6jxvnbPower Automate: https://tinyurl.com/m3tyrr7bFlo Rida Wins $82.6 Million: https://tinyurl.com/2uc4th8c === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Polygon is a new service offering that will revolutionize the way you manage and process your compliance documentation. ===== Website: https://compliancerisk.io/- Use discount code "unclemarv" for a 10% discount. === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Propr is a branding, design and marketing agency. Propr's key focus is to help position and grow B2B brands through clarity and enablement. Our conversation today focused on what your brand really means and what it takes to be authentic. Website: https://propragency.com/Build Your Brand Like You Give a Shit: https://amzn.to/3wdXKux === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Cinch IT also offers franchise opportunities throughout the US. Their mision is to help entrepreneurs start and grow their own Managed Service businesses.Website: https://cinchit.com/Request Franchise Information: https://cinchfranchise.com/ === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Lisa also shares tips from when her MSP company went through a "re-image" years ago.You can see Lisa at the Channel Pro SMB Forum, February 1-3 in Dallas Texas: https://tinyurl.com/3dznf3ws===== Other Linkshttps://www.linkedin.com/in/lisashorr/http://www.shorrsuccess.com/https://www.securefuturetech.com/===== Florida Man Florida Man Swiped Nearly 200 pairs of Panties from Victoria's Secret: https://tinyurl.com/2p945aa2Florida Man Beats Another Man with Bricks for not Sharing Crack Pipe: https://tinyurl.com/y3xpjt9yMan Breaks into Florida Home on Christmas, Found Naked in Bathtub: https://tinyurl.com/mvuwkhhk === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Do you remember the multi-room speakers that I discussed with Akarsh back on Episode 400? Well, I ordered a set of three speakers from his Indiegogo campaign and they have arrived. Join me and Akarsh as I tell what I like and don't like about the speakers. Akars also shares his entrepreneurial experience from starting his Indiegogo campaign through today. The three stages that he remembers most 1) Product Design2) Operations3) Marketing and SalesDio Website: https://dioconnect.com/*** Use Discount Code "unclemarv" at checkout===== Florida Man Man Breaks into Florida Home on Christmas, Found Naked in Bathtub: https://tinyurl.com/mvuwkhhk === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Paco and Rick share breaking new about Techcon 2023 scheduled for September 8-10 in Woodbridge, New Jersey.===== 2022 Podcast Awards WinnersBest Podcast Episode: Best Podcast Episode: 411 Estimate vs Job Quote vs Statement of Work (Featuring Bradley Gross)Best Guest: Emily Glass, Syncro===== WebsitesTwo River Computer: https://www.tworivercomputer.com/ProdigyTeks: https://www.prodigyteks.com/Renactus Technology: https://www.renactus.com/===== Florida Man Stories we did not get toFlorida Man bitten in arm by alligator while washing hands: https://tinyurl.com/5cbjby3uWoman throws computer at American Airlines employee after losing kids: https://tinyurl.com/2u8wzrd7Florida Man sets police car on fire: https://tinyurl.com/yw72cv42 === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

The biggest change in going from the technician to the business owner revolves around how is think going to cost me and is this the best thing? Christina talks about how things have changed in moving from the break-fix model to MSP. Part of that transition is re-evaluating her stack. Along with cutting expenses, Chrisina is now investing back into the business instead of paying herself a huge paycheck. This is in an effort to make things better down the road. In other news:N-Able Cuts 5% of its workforce: https://tinyurl.com/5eacwj6kNerdio gets $117 Million: https://tinyurl.com/28jn5m2yTeams is coming Outlook: https://tinyurl.com/y6newjfw===== Links for this showChristina's website: https://thinkpinkit.com/ === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Kristen is a project manager at CyLutions, a company that specializes in custom software development, SQL Database, SharePoint and Dynamics 365. Diana owns and operates Skyline IT Management, a managed services provider certified in Microsoft 365 and Azure Fundamentals for moving small business forward in modern technology.===== Links for this showKristen's company: http://www.cylutions.com/Diana's company: https://skylineitmgmt.com/ === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

AppRiver had long been regarded as the flagship organization for their Phenomenal Care, customer service that went well above and beyond in support of their partners and service offerings. After being acquired by Zix in 2019, then OpenText in 2021, I wasn't sure where that phenomenal care had gone. The AppRiver Partner Day, held December 1 at the Seminole Hard Rock Hotel, was a first step to reassure us that AppRiver and OpenText were still committed to helping partners grow. One perk for attending the event involved an instructor-led training to prepare for the Microsoft MS-900 Certification Exam focused on Microsoft 365 Fundamentals. Each attendee was also offered a voucher for when they were ready to sit for the exam . ===== Links for this showAppRiver: https://appriver.com/Zix: https://zix.com/OpenText: https://www.opentext.com/ === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Download Datto's report here: https://tinyurl.com/44av4pe7Datto surveys about 1,800 MSPs worldwide every year to learn who they are and what they care about. This year, the number one key finding is at 95% of survey respondents believe that now is a good time to be an MSP.With only 17% of the respondents being current Datto partners, this survey provides a clear perspective on the challenges faced in our industry while believing in revenue growth over the next three years. ===== Links for this showSee you December 13 at ConnectIT Local? https://tinyurl.com/44a9djcnhttps://www.kaseya.com/https://one.kaseya.com/loginhttps://www.itcomplete.com/ === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

This podcast was recorded back on October 16. Join Dan for a live show on November 30 at 8 PM Eastern.===== Topics discussed in this showDan and I first chatted about DattoCon 22. It was good to get back out to live conferences in full force this year.We then talked about Kaseya One, the front-end platform featuring single sign on, integrated billing and unified support for all of your Kaseya products. This was designed to help alleviate vendor fatigue. You no longer need to open a different portal for every product. Kaseya puts everything in one place. Kaseya also released a new product called Powered Services. This is essentially a "Done for You Social Media" program to assist with your MSP Marketing. Speaking of Marketing, Dan brought up the idea of starting a podcast for your business for your local community, without selling. Invite other business leaders in your area as guests and talk about what's going on in your community. We finish the podcast with a look ahead into 2023. There will be a big push to expand the global partner program. Let's not forget, there could be more acquisitions on the way. ===== Links for this showhttps://www.kaseya.com/https://one.kaseya.com/loginhttps://www.itcomplete.com/ === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Erin's Top 10 Gadgets of 2022: https://tinyurl.com/4f48r9bkUp to the minute Black Friday deals in one place: https://blackfriday.com/=== Links to Gadgets Mentioned on AmazonNetAlly Aircheck G3: https://amzn.to/3VlH6nkSamsung 55” The Frame Smart TV: https://amzn.to/3OpgQ9jSamsung 75-inch QLED Q70A 4K UHD Quantum: https://amzn.to/3hVVpk0Philips 4300 Fully Automatic Espresso: https://amzn.to/3hXTyvbKeurig K-Duo Plus Coffee Maker: https://amzn.to/3Ew0nvABreville Smart Oven Pro Toaster Oven: https://amzn.to/3V46zlkJackery Wortable Power Station: https://amzn.to/3EzL98G=== Erin LawrenceErin is a blogger for technology, gadgets and consumer products. Website: www.TechGadgetsCanada.comYouTube: https://www.youtube.com/ErinLawrenceTVInstagram: https://www.instagram.com/ErinLYYC/=== Eric PintoEric is Senior Director at SOCSoter, a cybersecurity platform for small to mid-sized businesses. Website: https://www.socsoter.com/=== Thank you to NetAllyDan Klimke, Director of Marketing=== Thank you to our monthly podcast partners!Tom, Two River Computer - https://www.tworivercomputer.com/Kyle, Pro Tech Guy - https://www.protechguy.com/Clark, Your Computer PartnersSyncro - https://syncromsp.com/ === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Are you unsure whether your organization is, or has been, the victim of a cyber-attack? Bryan is the owner/operator of Infosec Cyber, which specializes in digital forensic and incident response investigations. The goal is to educate companies before a data breach or incident happens, but many times, Bryan and his team are brought in to find out what happened and pinpoint the root cause. What does this mean for IT providers like me? I need to do a better job of recording logs and "artifacts" to better help clients after the fact if / when something happens.Bryan is a former Cyber Crimes Investigator, Police Detective and SWAT Operator/Instructor. Website: https://infoseccyber.com/LinkedIn: https://www.linkedin.com/in/bryan-barnhart/=== In The NewsJeff Bezos tells Americans not to spend money: https://tinyurl.com/244xxkrv=== Thank you to our monthly podcast partners!Tom, Two River Computer - https://www.tworivercomputer.com/Kyle, Pro Tech Guy - https://www.protechguy.com/Clark, Your Computer PartnersSyncro - https://syncromsp.com/ === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Aunia returns to the show to talk specifically about her digital marketing business. We quickly revisited her journey to becoming a female business owner, amidst her life full of disabilities that were not properly diagnosed until recently. The big takeaway from this show is hearing about Aunia's mindset that allowed her to grow into a successful business owner. She lives the Japanese proverb: "Fall Down Seven Times, Get Up Eight"Along with a better understanding of SEO, I learned what bounce rates and "alt tags" are. We spoke at length about building your brand instead of a website. === Rob Rae leaves Datto: https://tinyurl.com/f5nh8nt8Where is Rob Rae? https://www.channelfutures.com/people-on-the-move/where-in-the-world-is-rob-raeFlorida Man allegedly hides gun inside raw chicken at airport: https://tinyurl.com/2wxrhtva=== Rise Visible, Aunia's Digital Marketing Agency: https://risevisible.com/Aunia's Art & Photography: https://auniakahn.com/Create for Healing: https://createforhealing.com/Aunia Kahn at Wikipedia: https://en.wikipedia.org/wiki/Aunia_Kahn=== Thank you to our monthly podcast partners!Tom, Two River Computer - https://www.tworivercomputer.com/Kyle, Pro Tech Guy - https://www.protechguy.com/Clark, Your Computer PartnersSyncro - https://syncromsp.com/ === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Rise Visible is an award-winning digital web design and marketing agency in Eugene, Oregon. Aunia is an artist, author, entrepreneur, instructor and inspirational speaker. She shares some of how she got where she is, like eating the same 10 foods in the same order every day. She lived the first 30+ years of her life with an undiagnosed condition that sometimes left her on the brink of death. None of that stopped her from becoming a successful business owner, globally awarded artist and inspirational speaker. === Rise Visible, Aunia's Digital Marketing Agency: https://risevisible.com/Aunia's Art & Photography: https://auniakahn.com/Create for Healing: https://createforhealing.com/Aunia Kahn at Wikipedia: https://en.wikipedia.org/wiki/Aunia_Kahn=== Ehlers-Danlos Syndrome (EDS): https://tinyurl.com/2m9cd39eMast Cell Activation Syndrome (MAST): https://tinyurl.com/4j75zyd8Postural Orthostatic Tachycardia Syndrome: https://tinyurl.com/4j75zyd8=== Thank you to our monthly podcast partners!Tom, Two River Computer - https://www.tworivercomputer.com/Kyle, Pro Tech Guy - https://www.protechguy.com/Clark, Your Computer PartnersSyncro - https://syncromsp.com/ === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

If you're looking to Defederate GoDaddy 365: https://tinyurl.com/3dhzwkf8=== Cameo Guest Appearance: Matt Rainey=== HIPAA Journal: 1 in 5 Organizations Follow the 3-2-1 Rule for Backups: https://tinyurl.com/4tb9x7bkUS Banks Report more than$1 billion in ransom payments in 2021: https://tinyurl.com/582bp6vbConnectWise Server Backup Manager Bug: https://tinyurl.com/8fmt8hfpSyncro has announced new customer and technician efficiency reports. Are you looking for an integrated RMM/PSA platform? Try Syncro... https://refer.syncromsp.com/l/ITMARV/=== Thank you to our monthly podcast partners!Tom, Two River Computer - https://www.tworivercomputer.com/Kyle, Pro Tech Guy - https://www.protechguy.com/Clark, Your Computer PartnersSyncro - https://syncromsp.com/ === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Christina assumed ownership of ThinkPINK IT in July 2020. Enjoy her fantastic journey to becoming an IT Business owner. ThinkPINK IT, LLC is an MSP IT Support Company supporting small to mid-size businesses. Website: https://thinkpinkit.com/LinkedIn: https://www.linkedin.com/in/ctranjones/=== Thank you to our monthly podcast partners!Tom, Two River Computer - https://www.tworivercomputer.com/Kyle, Pro Tech Guy - https://www.protechguy.com/Clark, Your Computer PartnersSyncro - https://syncromsp.com/- Sign up here: http://refer.syncromsp.com/l/ITMARV/ === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Items discussed tonight:Splashtop: https://www.splashtop.com/mspUplevel Systems: https://www.uplevelsystems.com/Zyxel: https://www.zyxel.com/us/en-us===Facebook and Mark Zuckerberg Middle Finger Wall Street: https://tinyurl.com/2p8rwyahApple confirms it is changing the iPhone charging plug: https://tinyurl.com/3wjwm48z=== Thank you to our monthly podcast partners!Tom, Two River Computer - https://www.tworivercomputer.com/Kyle, Pro Tech Guy - https://www.protechguy.com/Clark, Your Computer PartnersSyncro - https://syncromsp.com/- Sign up here: http://refer.syncromsp.com/l/ITMARV/lt5DcY6vuK2lMUYnHIx6 === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Lisa answers my question of "why do clients hire us" by starting with the premise that clients choose us because of the way they feel. It's the people skills and the soft skills that allow our clients to like us and trust us. Talking points to remember from my conversation with Lisa: First, let's start to understand why clients hire us.We as IT business owners and professionals must learn to care about their "brand image"Learn to engage your clients with empathy, not just sympathy.Use Emotional Intelligence to impact client relationship, which then will impact your sales growthLisa's Brand method is a mindset that we should embrace. Yes, it's an acronym. (Behavior, Respect, Appearance, Networking, Dynamic Dialogue)=== Website: https://shorrsuccess.com/Email Lisa: [email protected]=== Thank you to our monthly podcast partners!Tom, Two River Computer - https://www.tworivercomputer.com/Kyle, Pro Tech Guy - https://www.protechguy.com/Clark, Your Computer PartnersSyncro - https://syncromsp.com/- Sign up here: http://refer.syncromsp.com/l/ITMARV/ === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Along with my list of things you should do after a conference, I spend time revisiting the recent Techcon Unplugged and ASCII Success Summit in Dallas, Texas. === Make plans to stay in touch.Make a list. In fact, make a few. Write down all the takeaways as soon as you can so that you don't forget. Then make a list of everyone you should follow up with (vendors, colleagues, etc.)Make time and prioritize your actions.Say thank you and offer feedback.Start thinking about the next conference. Before you forget, mark the date=== Diana Giles, Skyline IT Management: https://skylineitmgmt.com/Paco Lebron, ProdigyTeks: https://www.prodigyteks.com/Rick Smith, Renactus Technology: https://www.renactus.com/Eric Pinto, SOCSoter: https://www.socsoter.com/Michael Crean & Cory Clark, Solutions Granted: https://solutionsgranted.com/=== Thank you to our monthly podcast partners!Tom, Two River Computer - https://www.tworivercomputer.com/Kyle, Pro Tech Guy - https://www.protechguy.com/Clark, Your Computer PartnersSyncro - https://syncromsp.com/- Sign up here: http://refer.syncromsp.com/l/ITMARV/ === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

=== Guests for this showRaffi Jamgotchian, Bizzity: https://www.bizzity.com/Who is Ed that Raffi keeps referring to? Ed ManaRaffi's MSP, Triada Networks: https://triadanet.com/Amelia Paro, Kaseya: https://www.kaseya.com/Matt Scully, Redstor: https://www.redstor.com/===== Donate to Hurricane Ian Relief:https://www.floridadisaster.org/https://www.redcross.org/donate/homepage4.html/ === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

=== Guests for this showTrevor DiGirolamo, ASCII: https://www.ascii.com/Stanley Louissaint, Fluid Designs: https://fluiddesigns.com/Brian Doty, Unitrends (A Kaseya Company): https://www.unitrends.com/===== Donate to Hurricane Ian Relief:https://www.floridadisaster.org/https://www.redcross.org/donate/homepage4.html/ === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

=== Guests for this showJosh Liberman, Net Sciences Inc: https://www.netsciences.com/Michael Crean, Solutions Granted: https://solutionsgranted.com/Matt Foreman, Local Circuit: https://www.thelocalcircuit.com/Help bring clean water to the world: https://gen1project.org/Zach Calloway, Blue Ridge Technology: https://www.blueridge.tech/Diana Giles, Skyline IT Management: https://skylineitmgmt.com/===== Donate to Hurricane Ian Relief:https://www.floridadisaster.org/https://www.redcross.org/donate/homepage4.html/ === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Not ready for a custom MSA? Get all the essential legal documents you need at https://renegadelegal.co/msp- Save $500 with Discount Code "ITB2022"On this episode, Liz and I revisit the concept of trademarks and how important it is that you consider trademarking your business name to avoid a "cease and desist" letter that could cost thousands of dollars down the road.We also talked about her new website where you can get a starter set of legal documents, like an MSA, for a fraction of the cost. What's included? Master Service Agreement (MSA) TemplateService + Pricing SchedulesSOW TemplateLiability WaiverClient Handbook TemplateIT Policy Manual TemplateService Election and Risk Acceptance LetterMSA + Client Handbook Template Customization TrainingMonthly MSA Focused Q&A*NOTE: Buying the templates does not make Corvinus Law your attorney of record!Liz is the Managing Attorney at Corvinus Law: https://corvinuslaw.com/===== Still interested in Syncro? Use my referral link and earn $500: https://refer.syncromsp.com/l/ITMARV/===== Names DroppedDiana Giles, Skyline IT Management: https://skylineitmgmt.com/Chris Moroz, Your IT: https://yourit.com/Ramey Redden and Justin Nida, Manna Networks: https://www.mannanetworks.com/Rod Miller, RQM Consulting: https://rqmconsulting.com/ === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Liz assists MSPs with having a Master Service Agreement (MSA), Service Schedule, Statement of Work, and much more. We discuss some of the "templates" that are floating around on the Internet and were "tweaked" to work with IT service providers. A Service Level Agreement (SLA) or Statement of Work (SOW) lacks a lot of the protections that come with a properly written MSA. So, what should you do? Hire a real technology lawyer for your contractsUse the correct languageBe specificHave requirements for your customersShould you get an insurance policy or an MSA? Both!===== LinksManaging Attorney at Corvinus Law: https://corvinuslaw.com/Founder & CEO of Renegade Legal: https://renegade-legal.com/===== Still interested in Synco? Use my referral link and earn $500: https://refer.syncromsp.com/l/ITMARV/ === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Donate to Hurricane Ian Relief:https://www.floridadisaster.org/https://www.redcross.org/donate/homepage4.html/=== Links for this showActive Insight: https://www.synology.com/en-us/dsm/feature/active-insight/overviewCMS (Central Management System): https://www.synology.com/en-us/surveillance/feature/cmsSA3200D Dual Controller Appliance: https://www.synology.com/en-us/products/SA3200D- Buy it here: https://amzn.to/3BZaCY1Sign up for Synology C2: https://c2.synology.com/en-global/partnerSynology Website: https://www.synology.com/en-usMy favorite NAS is the Synology 4 Bay DS920+: https://amzn.to/3SJzvOJ=== About Doug RicketsDoug is a part of the Healthcare Account Management Team that works to provide deployment ideas for healthcare environments. === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Donate to Hurricane Ian Relief:https://www.floridadisaster.org/https://www.redcross.org/donate/homepage4.html/===== Links for things mentioned in this episodeChris Moroz, Your IT (https://yourit.com/)The Tech Tribe: https://thetechtribe.com/Paul Green, MSP Marketing: https://www.paulgreensmspmarketing.com/Blackpoint Cyber: https://blackpointcyber.com/Defendify: https://www.defendify.com/CyberGuard360: https://cg360.co/===== Other LinksSign up for Syncro with my referral link and earn $500: https://refer.syncromsp.com/l/ITMARV/Syncro Website: https://syncromsp.com/ === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

*** LIVE SHOW - Wednesday, October 5 at 8 PM Eastern: https://youtu.be/Of4QPgGMMbAJoin us to see Synology in action and ask questions. === This episodes takes a look at Active Insight, CMS (Central Management System) and the C2 Console. All of these provide portals for you to monitor and manage all of you deployed appliances.=== Links for this showActive Insight: https://www.synology.com/en-us/dsm/feature/active-insight/overviewCMS (Central Management System): https://www.synology.com/en-us/surveillance/feature/cmsSA3200D Dual Controller Appliance: https://www.synology.com/en-us/products/SA3200D- Buy it here: https://amzn.to/3BZaCY1Sign up for Synology C2: https://c2.synology.com/en-global/partnerSynology Website: https://www.synology.com/en-usMy favorite NAS is the Synology 4 Bay DS920+: https://amzn.to/3SJzvOJ=== About Doug RicketsDoug is a part of the Healthcare Account Management Team that works to provide deployment ideas for healthcare environments. === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

*** LIVE SHOW - Wednesday, October 5 at 8 PM Eastern: https://youtu.be/Of4QPgGMMbAJoin us to see Synology in action and ask questions. === On this show, we discussed Synology's File Station to administer and manager shared folders and files. There is also encryption which is mandatory for a compliance environment.=== Also mentioned Synology Drive which can be your own private cloud. C2 is Synology's suite of cloud solutions for everything starting with backup and recover solutions. It also includes password management, secure file sharing, along with identity and access management. === Links for this showBusiness File Server: https://www.synology.com/en-us/dsm/solution/business_file_serverSynology Drive: https://www.synology.com/en-us/dsm/feature/driveSynology's C2 Cloud Solutions: https://c2.synology.com/en-globalSign up for Synology C2: https://c2.synology.com/en-global/partner=== About Doug RicketsDoug is a part of the Healthcare Account Management Team that works to provide deployment ideas for healthcare environments. Synology Website: https://www.synology.com/en-usMy favorite NAS is the Synology 4 Bay DS920+: https://amzn.to/3SJzvOJSynology 12 Bay Controller: https://amzn.to/3RrfcE3 === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

For me, the answer is emphatically YES that Synology is ready for business. The addition of Synology Directory Server has turned the typical NAS appliance into a domain controller to manager users, devices, groups, and more!Doug is a part of the Healthcare Account Management Team that works to provide deployment ideas for healthcare environments. Synology Website: https://www.synology.com/en-usMy favorite NAS is the Synology 4 Bay DS920+: https://amzn.to/3SJzvOJSynology 12 Bay Controller: https://amzn.to/3RrfcE3 === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Emily and Ian reviewed more of the recent changes with Syncro and mentioned some great things to come such as custom reporting. Some questions answered tonight:Why is your octopus named Eight?When can we expect an upgrade to the 1990s looking UI?When can we expect single sign on and IP whitelisting?Marvin, why aren't you switching to Syncro (paraphrased question from Paco Lebron to me)Syncro Priorities mentioned in tonight's show: https://community.syncromsp.com/t/syncro-s-priorities-for-q4/7645===== Other LinksUse my referral link and earn $500: https://refer.syncromsp.com/l/ITMARV/Syncro Website: https://syncromsp.com/ === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

=== Items mentioned in tonight's showSynology 6 bay NAS DS1621xs+: https://amzn.to/3xWO3BSNEXPOW Portable Power Station: https://amzn.to/3DZDr9fMagnus Box Backup: https://magnusbox.com/Windy Weather App: https://www.windy.comMax Mayfield's Hurricane Tracker: https://www.local10.com/weather/2013/07/10/max-mayfields-hurricane-tracker-app/ === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Emily and I discuss her first year with Syncro and some of the exciting news coming soon. Syncro has rebranded.We also talked about some of the recent new features like OS patching and the growing list of integrations. Emily's Core Value: Learning Things.Listen to why she calls me her number one stalker: Scrum Master. Seven Years and Nine Months.Do Something: https://tinyurl.com/2h8fcjarJoin the Movement: https://www.racialhealingallies.com/===== LinksUse my referral link and earn $100: https://refer.syncromsp.com/l/ITMARV/Syncro Website: https://syncromsp.com/ === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Khadirah and I met after her first appearance on the podcast to review productivity tips using Zapier. Instead, we ended up talking about a CRM platform that I could use to combine several items in my IT business and podcast . Khadirah also talked about the first steps any of us can take to get our head out of the weeds. Take one week and document (write down) everything that you do. Then figure out which things on the list fall within your "Zone of Genius" and which ones don't. High Level CRM: https://www.gohighlevel.com/===== The Space Force unveils their own marching music: https://youtu.be/zSV3Q4ztGaAFlorida Man Accused of torturing bird on threatened species list: https://tinyurl.com/2p8w4rw5===== Khadirah's LinksWebsite: https://succeedingwithsystems.com/Facebook Group: https://www.facebook.com/groups/servicetimefreedomLinkedIn: https://www.linkedin.com/in/khadirah/===== Techcon Unplugged presented by MSP Unplugged: https://www.mspunplugged.com/Vendor Awards:Best Partner: https://www.huntress.com/Best Presentation: https://www.galacticadvisors.com/Best Swag: https://magnusbox.com/ === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Now celebrating 10 years in business, Ian is looking to grow and expand even more by designing and building highly functional, collaborative web apps for businesses that are not happy with their current software.Website: https://enlivenhq.com/===== Anyone headed to Dallas for the ASCII MSP Success Summit in October? Let me know so that we can meet up. If you're near Oklahoma City, let me know that too. You're not signed up? Sign up here... https://asciievents.com/===== Join us in Chicago for Techcon Unplugged: September 16-18, 2022Tech Marketing Engine was last year's Swag Winner. Can they defend their title? Techcon Unplugged: https://techconunplugged.com/Use discount code ITBP75OFF and save $75 off the ticket price. === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Guests: Diana Giles, Tom Bull, Jason and Rachel Miller ===== Synology: https://www.synology.com/en-usDrobo Data Storage: https://www.drobo.com/===== Diana Giles, Skyline IT Management: https://skylineitmgmt.com/Tom Bull, Two River Computer: https://www.tworivercomputer.com/Jason and Rachel Miller, Unbound Digital: https://www.unbounddigital.net/===== Join us in Chicago for Techcon Unplugged: September 16-18, 2022Tech Marketing Engine was last year's Swag Winner. Can they defend their title? Techcon Unplugged: https://techconunplugged.com/Use discount code ITBP75OFF and save $75 off the ticket price. === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Cramer owns and operates Cascade Technologies, an IT consulting firm and managed service provider in South Carolina. He is also on secret assignment at the most comprehensive cybersecurity risk management platform, SimSpace. Big takeaway... your stack should be always evolving.Acronis: https://www.acronis.com/en-us/Cascade Technologies: https://www.cascadetechusa.com/SimSpace: https://www.simspace.com/===== Join us in Chicago for Techcon Unplugged: September 16-18, 2022Tech Marketing Engine was last year's Swag Winner. Can they defend their title? Techcon Unplugged: https://techconunplugged.com/Use discount code ITBP75OFF and save $75 off the ticket price. === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

My good friend Brad helps me close out the ASCII Miami trip by reminding IT companies what they should doing, and most are not, when it comes to contracts. Bradley's presentation twice this year was decided into two parts. Both talked about where MSPs are at risk when it comes to their MSA Agreements. He covers many different areas such as declination letters vs waivers, ambiguous phrases, and why attorneys can argue the same clause both ways.Website: https://bradleygross.com/ASCII MSP Success Summits: https://asciievents.com/===== Join us in Chicago for Techcon Unplugged: September 16-18, 2022Tech Marketing Engine was last year's Swag Winner. Can they defend their title? Techcon Unplugged: https://techconunplugged.com/Use discount code ITBP75OFF and save $75 off the ticket price.=== Show InformationWeb Page: https://www.itbusinesspodcast.com/Host: Marvin Bee ([email protected])=== Support the ShowUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?One-Time Donation: https://www.buymeacoffee.com/unclemarv === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Splashtop wants to be your #1 remote support solution. Manage all your computers from anywhere. Or provide on-demand quick remote support and cut your costs by up to 70%Earlier this year, Splashtop introduced Splashtop AR (Augmented Reality) that allows remote technicians to easily see and fix onsite technology issues faster. The new remote service that combines AR, audio and camera sharing.Sign up for a demo or 7-day trial: https://www.splashtop.com/msp===== Florida Man Dies After Hitting Pig: https://tinyurl.com/3sevwka7===== Anyone headed to Dallas for the ASCII MSP Success Summit in October? Let me know so that we can meet up. If you're near Oklahoma City, let me know that too. You're not signed up? Sign up here... https://asciievents.com/===== Join us in Chicago for Techcon Unplugged: September 16-18, 2022Tech Marketing Engine was last year's Swag Winner. Can they defend their title? Techcon Unplugged: https://techconunplugged.com/Use discount code ITBP75OFF and save $75 off the ticket price. === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Whether you like sports or not, you should listen. Matt is a channel veteran and just recently joined Redstor. He's so new that I can't ask him anything technical. However, Redstor has been a top backup solution provider in the UK and is now making it way across the pond with purpose-built software for MSPs. Website: https://www.redstor.com/Channel Sports Guys Facebook Page: https://www.facebook.com/groups/516630232307524ASCII MSP Success Summits: https://asciievents.com/===== Join us in Chicago for Techcon Unplugged: September 16-18, 2022Tech Marketing Engine was last year's Swag Winner. Can they defend their title? Techcon Unplugged: https://techconunplugged.com/Use discount code ITBP75OFF and save $75 off the ticket price.=== Show InformationWeb Page: IT Business PodcastHost: Marvin Bee ([email protected])=== Support the ShowUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?One-Time Donation: https://www.buymeacoffee.com/unclemarv === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

I was able to steal Ian away from the vendor booth and chat about about "net-new products" that we should be looking at with our clients. Zorus provides best-in-class cybersecurity products to MSP partners to help them grow their business and protect their clients.Website: https://zorustech.com/ASCII MSP Success Summits: https://asciievents.com/===== Join us in Chicago for Techcon Unplugged: September 16-18, 2022Tech Marketing Engine was last year's Swag Winner. Can they defend their title? Techcon Unplugged: https://techconunplugged.com/Use discount code ITBP75OFF and save $75 off the ticket price.=== Show InformationWeb Page: IT Business PodcastHost: Marvin Bee ([email protected])=== Support the ShowUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?One-Time Donation: https://www.buymeacoffee.com/unclemarv === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Stan is the principal and founder of Fluid Designs, a full service IT services and support services firm. This year, Stan has spoken at every ASCII event giving some key takeaways on his journey to becoming a million dollar a year business. Set boundaries and make sure your agreements are in place.Fluid Designs: https://fluiddesigns.com/ASCII MSP Success Summits: https://asciievents.com/===== Join us in Chicago for Techcon Unplugged: September 16-18, 2022Tech Marketing Engine was last year's Swag Winner. Can they defend their title? Techcon Unplugged: https://techconunplugged.com/Use discount code ITBP75OFF and save $75 off the ticket price.=== Show InformationWeb Page: IT Business PodcastHost: Marvin Bee ([email protected])=== Support the ShowUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?One-Time Donation: https://www.buymeacoffee.com/unclemarv === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

Splashtop now has two programs where you can provide remote support as an MSP or a Help Desk Service with attended on-demand remote support. If you have any of the RMM tools mentioned below, Splashtop is integrated!DattoNaveriskAteraNinjaIvantiWebsite: https://www.splashtop.com/Business News Daily listed Splashtop as one of the Best Remote PC Access Software for 2022: https://tinyurl.com/2xdd4ffsAny thoughts on Top Gun Maverick? ===== I received a laptop to review from Refurb Connection. I hope to fire it up and use it this weekend, then give them a review next week. Has anyone ever purchase from them before? Website: https://refurbconnection.com/===== Anyone headed to Dallas for the ASCII MSP Success Summit in October? Let me know so that we can meet up. If you're near Oklahoma City, let me know that too. You're not signed up? Sign up here... https://asciievents.com/===== Florida Man Solicits Prostitute During Honeymoon: https://tinyurl.com/ac87dbwa===== Join us in Chicago for Techcon Unplugged: September 16-18, 2022Tech Marketing Engine was last year's Swag Winner. Can they defend their title? Techcon Unplugged: https://techconunplugged.com/Use discount code ITBP75OFF and save $75 off the ticket price. === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.