648 IT Nation 2024: Jeff Bishop Shares ASIO Integration Updates
Uncle Marv interviews Jeff Bishop, General Manager at ConnectWise, at the IT Nation conference. They discuss the latest updates on integrating various ConnectWise products into the ASIO unified platform, including the PSA, CPQ, BrightGauge, and security offerings. Jeff also shares insights on the recently announced Secure360 product and how ASIO enables seamless integration with third-party vendors through the vendor program.
Uncle Marv's IT Business Podcast (Real Talk for IT Pros & MSPs) · Jeff Bishop
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Show Notes
Jeff provides an update on the progress of integrating ConnectWise products into the ASIO unified platform. The next wave involves bringing the PSA, CPQ, BrightGauge, ITBoost, SIM, and MDR into ASIO, with a target timeline of Q3 or early Q4. This integration will enable a single ticketing system across all products, streamlining operations for partners.
With a unified data layer, ConnectWise can create AI models that span multiple products and services. This allows for cross-product recommendations and insights, leveraging data from CPQ, PSA, RMM, and BrightGauge. Jeff acknowledges the fortuitous timing of their preparations aligning with the recent advancements in generative AI.
Jeff addresses the recently announced Secure360 product and the ability to integrate third-party cloud and security products into ASIO. The vendor integration program ensures secure integrations by conducting security posture checks. Over 15-20 vendors are already integrated, with expectations for rapid growth in the coming months.
Jeff clarifies that the ASIO agent, used for RMM, vulnerability management, and RPA, is also the agent for Secure360, dispelling confusion about needing separate agents. He explains the vendor onboarding process through the vendor program, which involves understanding the vendor's goals, marketing needs, and potential API requirements.
Key Takeaways:
- ConnectWise is integrating its core products into the ASIO unified platform for streamlined operations.
- A unified data layer enables AI models spanning multiple products for cross-product insights.
- Secure360 allows integration of third-party cloud and security products into ASIO.
- The vendor program ensures secure integrations and facilitates vendor onboarding.
- The ASIO agent is a universal agent for various ConnectWise products and services.
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