660 Growing a Successful IT Business: Matt Forman
Uncle Marv interviews Matt Forman, owner of Local Circuit IT, a seven-figure MSP based in Denton, Texas. They discuss Matt's journey of growing his business from a two-person team to a staff of four, the challenges of finding the right employees, and his approach to company culture and customer service. Matt also shares his plans for relocating to a larger office space and the marketing struggles he faces as an introvert. The episode also covers topics like unlimited PTO, handling after-hours work, and the importance of networking and community involvement for business growth.
Uncle Marv's IT Business Podcast (Real Talk for IT Pros & MSPs) · Matt Forman
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Show Notes
Uncle Marv kicks off the show by recounting his travel woes from the previous week, which prevented him from recording the live show. He then introduces his guest, Matt Forman, the owner of Local Circuit IT, a successful MSP based in Denton, Texas.
Matt shares his experience of growing his business from a two-person team to a staff of four, emphasizing the importance of finding the right employees who fit the company culture. He discusses the challenges of letting go of control and delegating responsibilities as the business expands. Matt attributes his steady growth to hiring employees who genuinely enjoy their work and prioritizing customer service above all else.
The conversation then shifts to Matt's plans for relocating to a larger office space due to structural issues with their current building. He expresses his dislike for the moving process but recognizes the need for more space to accommodate his growing team.
On the topic of marketing, Matt admits it's his weakest area as an introvert. He relies heavily on word-of-mouth referrals and a website designed to guide potential clients through the sales process. Uncle Marv offers marketing advice, suggesting community involvement, networking events, and leveraging local awards and recognition.
Other topics covered include handling after-hours work, offering unlimited PTO, and the benefits of being involved in local charities and community boards.
Key Takeaways
- Finding the right employees who fit the company culture is crucial for growth.
- Prioritizing customer service and going the extra mile can set a business apart.
- Steady, intentional growth is preferable to rapid, uncontrolled expansion.
- Marketing can be challenging for introverted business owners, but word-of-mouth and community involvement can be effective strategies.
- Relocating to a larger office space may be necessary as a business grows, but the moving process can be daunting.
Links from the show
- Local Circuit Website: https://www.thelocalcircuit.com/
- Florida Man Caught on Video Buying Mask Before Failed Robbery: https://tinyurl.com/p2c6npuk
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