ServiceNow Insights

In this episode, product owners Rohan Tyagi and Julian Flores talk about managing and optimizing concurrent software licenses using the ServiceNow Software Asset Management (SAM) application, including the integration of the OpenLM license management solution in the Orlando release. This episode covers: Quick overview of Software asset management How does the SAM app help? Using the SAM app to optimize the use of concurrent licenses OpenLM integration with the SAM app Tips for getting started For more information, see: Product documentation: Software Asset Management Community: Software Asset Management Your feedback helps us serve you better! Did you find this podcast helpful? Please leave us a comment. Subscribe to iTunesSee omnystudio.com/listener for privacy information.

In this episode, product owners Lawrence Eng and Chaya Kornreich talk about the new Idea Portal in the Now Community. Based on the Now Platform’s Idea Portal feature, the Community portal lets members suggest enhancements to ServiceNow products, and search, vote and comment on suggestions from other members. This episode covers: What is the ServiceNow Idea Portal feature? Implementing the Idea Portal in the Now Community Suggesting enhancements Searching, commenting and voting Community support – top suggestions Tips for starting your own Idea Portal For more information, see: Product documentation: Idea Portal Now Community documentation: Idea Portal Your feedback helps us serve you better! Did you find this podcast helpful? Please leave us a comment.See omnystudio.com/listener for privacy information.

In this episode, product manager Niki Patel talks about the new Vendor Manager Workspace application. This app helps vendor managers by aggregating vendor data from across the platform and providing analytics to help monitor and evaluate vendor performance. This episode covers: What is vendor management? What does Vendor Manager Workspace do? Beyond the old Vendor Performance app Aggregating vendor data and evaluating performance Getting started What’s in store in future releases? For more information, see: Product documentation: Understanding the Vendor Manager Workspace experience Community blog: Digital transformation and the role of your vendors Community blog: Vendor Management Workspace Overview Your feedback helps us serve you better! Did you find this podcast helpful? Please leave us a comment to tell us why or why not.See omnystudio.com/listener for privacy information.

In this episode, product manager David Thigpen talks about the new Service Owner Workspace application. This app helps service owners by aggregating service data from across the platform and providing analytics to help monitor and evaluate service trends and performance. This episode covers: Service Owner Workspace and Service Portfolio Management What does Service Owner Workspace do? Metrics on performance and trends Spend estimates and change impacts Integration with other ITSM apps Getting started What’s in store in future releases? For more information, see: Product documentation: Service Owner Workspace premium experience Community topic page: Service Portfolio Management Your feedback helps us serve you better! Did you find this podcast helpful? Please leave us a comment to tell us why or why not.See omnystudio.com/listener for privacy information.

In this episode, Manjeet Singh talks about the Skills Management application. This app makes it easy to track and manage your people’s skills and proficiency to guide training and work assignments, and to show the real value of your coaching and training efforts. This episode covers: What is skills management? Managing skills for individuals, teams and projects Automating skills assessment and management Evaluating skill gaps and training efforts Automating work assignments Getting started Sneak peak at future enhancements For more information, see: Product documentation: Skills Management Your feedback helps us serve you better! Did you find this podcast helpful? Please leave us a comment to tell us why or why not.See omnystudio.com/listener for privacy information.

In this episode, Darius Koohmarey talks with product manager Jason Occhialini about the Change Management application, which helps organizations govern the introduction of changes to improve their capabilities and services with minimal risk and impact to operations. Jason tells us about: The value of change management to an organization Change types: standard, emergency and normal Managing the risks of changes The Change Advisory Board For more information, see: Product Documentation: Change Management Product Documentation: Change Management release notes for Madrid Videos: Change Management Your feedback helps us serve you better. Did you find this podcast helpful? Please leave a comment! To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.See omnystudio.com/listener for privacy information.

In this episode, product manager Darius Koohmarey tells us about the ITSM Walk-Up Experience in the Madrid release. London streamlined the walk-up experience for people requesting IT service. In Madrid, the focus is on the fulfillers, and Darius tells us about the highlights. He also gives us some tips for migrating Walk-Up from London to Madrid. This episode covers: New features for requestors Agent Workspace for walk-up technicians Advanced Work Assignment for routing work Tips for smooth migration to Madrid For more information, see: Product Documentation: Walk-Up Experience Product Documentation: Walk-Up Experience release notes Video: ITSM Walk-Up Experience Podcast: Episode 45: The Walk-Up Experience (London) Your feedback helps us serve you better. Did you find this podcast helpful? Please leave a comment! To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.See omnystudio.com/listener for privacy information.

In this episode, product manager Manjeet Singh talks about the new Coaching application on the Now Platform. Coaching helps you train service desk agents and other employees at critical moments in their job processes, with conditional automated virtual coaching right when they need it. This episode covers: Roles: coach and trainee The coaching process Virtual coaching Building coaching into a workflow Integrating other ServiceNow capabilities For more information, see: Product Documentation: Coaching Product Documentation: Coaching release notes Your feedback helps us serve you better. Did you find this podcast helpful? Please leave a comment! To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.See omnystudio.com/listener for privacy information.

In this episode, product manager Josh Russ talks about the mobile platform and Mobile Studio, an easy way to bring ServiceNow apps to the mobile world. This episode covers: Mobile capabilities and features Using native phone functionality Using Mobile Studio to create mobile apps Using Virtual Agent on the mobile platform Roadmap for the future For more information, see: Product Documentation: Mobile navigation and configuration Product Documentation: ServiceNow mobile release notes - Madrid Your feedback helps us serve you better. Did you find this podcast helpful? Please leave a comment! To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.See omnystudio.com/listener for privacy information.

In this episode, Michael Slabodnick and Jake Burman talk about Flow Designer, a simple way to create automated workflows using natural language - no code! This episode covers: Flow Designer vs Workflow IntegrationHub for integrating third-party APIs Evolution – past, present, and future New features for the Madrid release For more information, see: Product Documentation: Flow Designer Product Documentation: Flow Designer release notes – Madrid Community blog post: Best Practices for Flow Designer Your feedback helps us serve you better! Did you find this podcast helpful? Please leave a comment to tell us why or why not. To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.See omnystudio.com/listener for privacy information.

In this episode, Michael Thompson and Grant Hulbert talk about using the powerful capabilities of IBM Watson in applications you develop for the Now Platform. This episode covers: What can Watson do for you? How is Watson integrated into the Now Platform? How to start using Watson Watson use cases For more information, see: Community blog post: Easily Connect ServiceNow to IBM Watson Services Community white paper: ServiceNow Integration with IBM Watson Conversation Service Download at ServiceNow Developers > Share: IBM Watson Services Your feedback helps us serve you better! Did you find this podcast helpful? Please leave a comment to tell us why or why not. To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.See omnystudio.com/listener for privacy information.

In this episode, Darius Koohmarey and Daryl Rodrigues talk about the the walk-up approach to IT support and how the ServiceNow Walk-Up application can support that approach. This episode covers: What is a “walk-up”? What is a walk-up like for users and technicians? How does the Walk-Up application support a walk-up operation? How do you set up a walk-up operation with the Walk-Up app? For more information, see: Product documentation: Walk-Up Experience Blog post: Utilizing a walk-up contact channel Your feedback helps us serve you better! Did you find this podcast helpful? Please leave a comment to tell us why or why not. To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.See omnystudio.com/listener for privacy information.

In this episode, Sree Subramaniam talks about new codeless Discovery patterns for discovering new resources and delivering new content through stores. This episode covers: Using patterns for codeless discovery Delivering new discovery patterns faster through stores Near-real-time discovery for Kubernetes containers New Discovery content for S3 storage, cloud resources, and more Use case: Discovery and Software Asset Management (SAM) deep dive Event-driven discovery for Kubernetes containers For more information, see: Product documentation: Discovery Your feedback helps us serve you better! Did you find this podcast helpful? Please leave a comment to tell us why or why not. To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.See omnystudio.com/listener for privacy information.

In this episode, Darius Koohmarey and Nathan Holm talk about Virtual Agent (VA), a ServiceNow chatbot that streamlines the interactions between a company and its customers and employees. This episode covers: What does VA do? What does VA look like to users? How do developers build VA into their systems? How about natural language capabilities? How do customers get started with VA? For more information, see: Product documentation: Virtual Agent Your feedback helps us serve you better! Did you find this podcast helpful? Please leave a comment to tell us why or why not. To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.See omnystudio.com/listener for privacy information.

In this episode, Manjeet Singh talks about the Continual Improvement Management application to help organizations manage their continual-improvement efforts. This episode covers: Challenges of managing continual improvement Spotting opportunities for continual improvement Differences from change management and demand/project Integration with other applications For more information, see: Product documentation: Continual Improvement Management Your feedback helps us serve you better! Did you find this podcast helpful? Please leave a comment to tell us why or why not. To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.See omnystudio.com/listener for privacy information.

In this episode, Darius Koohmarey and Sameep Kodia talk about the Embedded Help and Guided Tour features to give users helpful info while they're using the product. This episode covers: What is embedded help? Context sensitivity: domain, product screen, and user role Supported media types What is a guided tour? Guided Tour Designer For more information, see: Product documentation: Embedded help and guided tours Blog post: Embedded Help and Guided Tours in Jakarta Your feedback helps us serve you better! Did you find this podcast helpful? Please leave us a comment to tell us why or why not. To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.See omnystudio.com/listener for privacy information.

In this week's podcast, Chuck Tomasi talks about ways to streamline the process of upgrading to a new ServiceNow release. This episode covers: The benefits of upgrading Using project management practices Following the documented process Reviewing skipped changes Creating a thorough test plan Considering customizations For more information on upgrades, see: Product documentation: Upgrade your instance Blog post: Tips for streamlining ServiceNow upgrades Videos:  Upgrading an Instance  End of Life Upgrades Quarterly Patching Program Overview Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not. To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag#SNtechbytes for all previous podcasts, video clips and pictures.  See omnystudio.com/listener for privacy information.

In this week's podcast, Brenda Henry discusses some of the best tips and tricks for getting plugins activated on your instance. This episode covers: What plugins are How to activate plugins How to view all plugins, both active and inactive on your instance Demo data For more information on Edge Encryption, see: How do you plug in a plugin? The ins and outs of plugin activation List of plugins (Kingston) Activate a plugin Request a plugin Purchase a plugin  Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not. To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag#SNtechbytes for all previous podcasts, video clips and pictures.  See omnystudio.com/listener for privacy information.

Join Bharath Padaki​ and Rohan Tyagi​ in this episode as they discuss new Kingston features for the Service Catalog in Service Portal.This episode covers:- New Kingston features- Enhancements to current features- Tips on getting more out of your Service Catalog For more information on the information experience, see: Product Documentation: Service Catalog Service Catalog on Service Portal Your feedback helps us serve you better! Did you find this podcast helpful? Leave us a comment to tell us why or why not.To catch clips behind the scenes with our podcast guests and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips, and pictures.See omnystudio.com/listener for privacy information.

In this episode, Darrin Ladd​ discusses the new ways for customers to find the information they need all in one spot. This episode covers:- Improvements in organization of information- How the information is presented- How to search for information For more information on the information experience, see: Transforming the ServiceNow Information Experience Save Time and Increase Efficiency with HI’s New Unified Search Updates to the Product Documentation Site  Your feedback helps us serve you better! Did you find this podcast helpful? Leave us a comment to tell us why or why not.To catch clips behind the scenes with our podcast guests and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips, and pictures.See omnystudio.com/listener for privacy information.

This week, Manjeet Singh​ and Brian Hollandsworth​ discuss the value of Benchmarks and the latest features in the Jakarta release.This episode covers:- What's Benchmarks all about?- Benefits of benchmarking on the platform- New features for Jakarta- Customizing your KPIs For more information on developing applications, see: Joys of Benchmarks in Jakarta New KPIs and cross platform functionality of Benchmarks in Jakarta Benchmarks Use Cases and Best Practices Benchmarks Community: IT Service Management Product Documentation: Benchmarks Your feedback helps us serve you better! Did you find this podcast helpful? Leave us a comment to tell us why or why not.To catch clips behind the scenes with our podcast guests and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips, and pictures.See omnystudio.com/listener for privacy information.

This week's podcast brings in the winners of ServiceNow's 2017 Hackathon, Lisa Slavin​​, Katrina Miller​, and Tom Conklin​, to talk about how they created an learning management system (LMS) in only one day.This episode covers:- ServiceNow Hackathon- LMS and what it does- Developing an app- Issues and challenges- Tips and tricks for developing your own app For more information on developing applications, see: Developer Community Product Documentation YouTube Playlist: Developing Applications on the ServiceNow Platform with Studio IDE Your feedback helps us serve you better! Did you find this podcast helpful? Leave us a comment to tell us why or why not.To catch clips behind the scenes with our podcast guests and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips, and pictures.See omnystudio.com/listener for privacy information.

In this podcast, Robert Barmentloo​ talks about how to create useful reports, data sources vs tables, sharing, the new report designer, and more.This episode covers:- Creating useful reports- Staying in platform- Discouraging export to PDF- Using data sources instead of tables- Sharing reports- New report designer- Other new Jakarta features For more information on Reporting, see: Performance Analytics and Reporting Community Product Documentation: Reporting  YouTube Playlist: Reporting Your feedback helps us serve you better! Did you find this podcast helpful? Leave us a comment to tell us why or why not.To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips and pictures.See omnystudio.com/listener for privacy information.

In this episode, Silas Smith and Bryan Barnard discuss Web Services, including content from Istanbul, Jakarta, and Knowledge 17.This episode covers:- HTTP logging in Istanbul- Knowledge 17 and the rise of the internet of things (IoT)- Server name indication (SNI) in Jakarta- Web Services resources For more information on Web Services, see: Developer Portal Developer Community Product Documentation: Web services  Product Documentation: Server Name Indication for outbound web services YouTube Playlist: Web Services in ServiceNow Your feedback helps us serve you ​better! Did you find this podcast helpful? Leave us a comment to tell us why or why not.To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips and pictures.See omnystudio.com/listener for privacy information.

In this episode, Brandon May​ and Jesse Adams​ discuss some best practices and tips and tricks for using Service Portal, including new features in Istanbul!This episode covers:- How Service Portal differs from CMS- Search groups and search sources- Widgets options schema- Troubleshooting tips For more information on Service Portal, see: Removing the New button from Service Portal List page TechBytes Episode 27: Service Portal Product Documentation: Service Portal Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips and pictures.See omnystudio.com/listener for privacy information.

In this episode, Ankit Khetarpal shares his best practices for keeping your ServiceNow instance at peak performance.This episode covers:- Stats page- Semaphores- Schedule workers- Debugger- What's new in Istanbul For more information on ServiceNow Express, see: Product documentation: platform performance Preserve performance by halting excessive logging in syslog tables Improve performance: database indexes and slow queries  Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips and pictures.See omnystudio.com/listener for privacy information.

In this episode of TechBytes, Darius Koohmarey discusses a new video series on the Express Support site with tips to help system administrators configure the Express system.This episode covers:· Initial configuration· Incident management· Service catalog· Asset and configuration management· Reporting For more information on ServiceNow Express, see: Express Support Site Getting Started with ServiceNow Express Managing Configurations in One Instance - ServiceNow Express Support Using Control Charts for standard reporting TechBytes Episode 21: What's New in Express—Helsinki Release ServiceNow Express Vlogs Blog: Enforcing List Queries Video: ServiceNow Express Core Application Configuration | Application Menus and Modules Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips and pictures.See omnystudio.com/listener for privacy information.

In this episode of TechBytes, Sarah Holberg​ discusses the quarterly patching program and how you can prepare for and implement new patches every quarter.This episode covers:- Differences between an upgrade, patch, and hot fix- How release notes can help with patching- Testing on sub-production instances- Whether you can choose only part of a patch- How pinning is related to patching- Patching to a newer version than your target- The upgrade monitor For more information on the QPP, see: Quarterly Patching Program Overview - YouTube Product Documentation: Q4 Patch Targets Patching Program Community HI Knowledge Base: Quarterly Patching Program - Customer FAQ Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips and pictures.See omnystudio.com/listener for privacy information.

This week's episode of TechBytes covers integrations. Cameron Stone​ and Gabriel Finney​ discuss their favorite integrations and answer some of the most common questions about integrations.This episode covers:- What kind of integrations are possible?- How does integration work?- Planning and scoping integrations- Utilizing subject matter experts- Using import sets strategically- Trying the REST API Explorer- MID server - the Swiss Army knife of ServiceNow- Orchestration and integration- Using a sandbox For more information on Integrations, see: Product Documentation: Integration with third-party applications and data sources Developer Community Community: Slightly Loony www.sncguru.com Blog - John Andersen Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag#SNtechbytesfor all previous podcasts, video clips and pictures.See omnystudio.com/listener for privacy information.

In this new podcast, Mike Adler​ and Magaly Drant discuss Edge Encryption and how it can help keep your data more secure.This episode covers:- Setting up Edge Encryption- Tokenization- Encryption Keys- Node Alerts For more information on Edge Encryption, see: Product Documentation: ServiceNow Edge Encryption Edge Encryption Setup, Configuration and Rule Creation Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag#SNtechbytes for all previous podcasts, video clips and pictures.See omnystudio.com/listener for privacy information.

In this week's podcast, Patrick Wilson explains how to use the new Service Portal, available in Helsinki.This episode covers:- No code, low code, and pro code for all levels of users- Customizing widgets in the portal- Debugging Service Portal- Security in the portal For more information on Service Portal, see: What’s in a Service Portal? How to communicate between widgets in Service Portal Adventures in Service Portaling: Introduction and Resources Adventures in Service Portaling: The Form Widget Product Documentation: Service Portal  Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag#SNtechbytes for all previous podcasts, video clips and pictures.See omnystudio.com/listener for privacy information.

The migration from Knowledge Management v2 to v3 can be a tricky one. Let ServiceNow support help you out. In this podcast, Javier Heredia and Nathan Rensen discuss some of the hottest KM v3 topics.This episode covers:- What's new in KM v3- Categories and topics- Multiple knowledge bases- Import feature- Html sanitizer- Images, videos, and attachments- Search- List control For more information on KM v3, see: The specified item was not found. Guide for moving from KM v2 to KM v3 ServiceNow Product Documentation: Knowledge Management Getting Started with Knowledge Management v3 - YouTube Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips and pictures.See omnystudio.com/listener for privacy information.

The developer site recently introduced a feature where instances will hibernate, or "sleep" when they go unused after a couple hours. In this podcast, Bryan Barnard​ and Jack Nguy​ discuss what this means for you and how to "wake up" your instance.This episode covers:- Personal Development Instances (or PDIs) as the on-ramp to ServiceNow- Differences between the developer program and the technology partner program- Overview of hibernation- Hibernation vs instance reclamation- Troubleshooting issues- Instance versions and PDIs- Plugins and integrations for your PDI For more information on hibernation and the developer site, see: Techbytes Episode 9: ServiceNow Developers Site ServiceNow Developers Site Developer Community ServiceNow Developer Site Walkthrough - YouTube Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not. To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips and pictures.See omnystudio.com/listener for privacy information.

In this episode of TechBytes, Martin Barclay chats with Markus Zirn, VP of Business Development at WorkatoThis episode covers:· Workato modern enterprise-grade integration platform· Recipes and integration apps· Slack and IBM Watson integration at CreatorCon HackathonSee omnystudio.com/listener for privacy information.

Heath Ramsey returns for a whole podcast about the new features in the ServiceNow Helsinki release. Learn how to improve your reports with an upgrade to Helsinki.This episode covers:- Revamped homepages- Responsive canvas- New visualizations and the map widget- Real time Record Watcher widget For more information on Helsinki Express, see: TechBytes Episode 15: Reporting in ServiceNow Performance Analytics and Reporting Welcome to Reporting and Performance Analytics on Helsinki! DemoNow | ServiceNow Product Documentation: Performance Analytics and Reporting Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips and pictures.See omnystudio.com/listener for privacy information.

In this podcast, Lisa Henderson and giora.tamir return to talk about new features for Security Operations in the Helsinki release. This episode covers:- New features- Threat intelligence- Vulnerability response- Security incident response For more information on Security Operations, see: Product Documentation: Security Operations Knowledge 16: Keynote Day 3  ServiceNow Community: Security Operations Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.See omnystudio.com/listener for privacy information.

In this week's episode of TechBytes, Jason Aloia​ and Darius Koohmarey talk about some great new features for Express in the Helsinki release. This episode covers: New features in Helsinki Business rules UI policies Insert and Stay feature Custom applications For more information on Helsinki Express, see: Express Support Site ServiceNow Express Helsinki release notes Creating a New Application or Module ServiceNow Express Vlogs - YouTube Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not. To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips and pictures.See omnystudio.com/listener for privacy information.

With the new Service Portal in HI comes a new podcast! This week, kylin.follenweider talks about what's new with Hi's Service Portal, some cool features to look out for, and navigation tips and best practices. This episode covers: Unauthenticated help page Tour feature for the new site Improved homepage Improved incident form Service portal mobile experience Stay up-to-date with Portal news in the ServiceNow Community For more information on the HI Service Portal, see: HI Service Portal user experience revamped for Helsinki Access HI on-the-go with our new mobile app ServiceNow KB: Service Portal on HI (KB0547203) ServiceNow KB: Using the HI Service Portal (KB0547103) HI Service Portal Overview - YouTube Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not. To catch clips behind the scenes with our podcast guests, and find out what topics we'll be covering next before they are posted, follow @NOWsupport on Twitter. You can also search Twitter using the hashtag #SNtechbytes for all previous podcasts, video clips and pictures.See omnystudio.com/listener for privacy information.

Learn how to automate your functional, regression, and UAT testing to reduce time and increase quality with CapIO, the end-end testing tool for ServiceNow. Dave Slusher, ServiceNow Developer Evangelist and automated testing guru, asks Roger the questions you want the answers to if you’re in QA or DevOps.Q&A with Roger Enriquez, Integration Architect at Cerna SolutionsSee omnystudio.com/listener for privacy information.

This episode of ServiceNow Techbytes features Mark Scoggins, a Senior Solutions Consultant at ServiceNow, as he explains what Software Development LifeCycle (SDLC) is and best practices to put it in place and use it. This episode covers: How to integrate change management and SDLC Managing sprints Involving product owners in the process Using visual task boards with SDLC Sneak peek into Knowledge16 For more information on SDLC, see: SDLC integration with Project Portfolio Suite SDLC Scrum Process Plugin SDLC scrum process ServiceNow Share ServiceNow Demo Center Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.See omnystudio.com/listener for privacy information.

In this episode of ServiceNow Techbytes, Amy Bowman, ServiceNow’s Senior Manager of Information Development, introduces us to the new ServiceNow Documentation site. She explains how to use the enhanced search capabilities, generate PDFs from the content, and provide feedback to the Information Development team. This episode covers: The new and improved search engine How to generate PDFs from docs content How to use the feedback form For more information on the Product Documentation, see: New documentation site: a more Powerful Search ServiceNow Product Documentation Move over wiki, the new product documentation site is live!   Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.See omnystudio.com/listener for privacy information.

In this episode of ServiceNow Techbytes, Heath Ramsey discusses how you can use Performance Analytics as the “face of your instance” to visualize data collected over time and improve your business processes. This episode covers: The history of Performance Analytics How to obtain the application Using indicators Importance of time in Performance Analytics Using breakdowns and dashboards Sneak peek into Knowledge 16 and CreatorCon For more information on Performance Analytics, see: Video Playlist: Performance Analytics Performance Analytics Plugins available in the Geneva release Add Twitter data to a Performance Analytics dashboard Performance Analytics and Reporting Product Documentation: Performance Analytics Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.See omnystudio.com/listener for privacy information.

In this episode of ServiceNow Techbytes, Heath Ramsey discusses the Reporting application and the best ways to create and manage reports on the ServiceNow platform. This episode covers: Streamlining reports Report administration Report security Multi-level pivot tables Conditional formatting Multi-level drill-down For more information on Reporting, see: Video Playlist: Reporting in ServiceNow Getting Started with Reporting in ServiceNow Performance Analytics and Reporting Product Documentation: Reporting ServiceNow KB: Reporting Resources Page (KB0540923) Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.See omnystudio.com/listener for privacy information.

Herbert Uhl explains how ServiceNow customers are realizing significant OPEX savings and gaining operational efficiencies with MobiChord’s Mobile Expense and Asset Management app.See More Podcasts at https://community.servicenow.com/community/experts-corner/techbytes-podcastsSee omnystudio.com/listener for privacy information.

In this episode of ServiceNow Techbytes, Mani Korada, Cory Seering, and Bianca Vaccarini talk about how you can get your burning ServiceNow product questions answered in our friendly and supportive online ServiceNow Community. This episode covers: Overview of Community How to ask questions that get answered How referencing product documentation helps you get better answers When to write a blog post Tips on answering questions Community etiquette How to find content quickly on Community For more information on the ServiceNow Community, see: Make it easy for others to answer your question. How To Top Contributors Tips and Tricks Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.See omnystudio.com/listener for privacy information.

This week's podcast features servicenowkevin as he talks about how we use the Knowledge Base application on HI (the ServiceNow Customer Support instance) to provide searchable, high-quality content to customers. This episode covers: Tagging and search optimization Pinning articles Reports Multiple-KB function (NEW in UI16!) Article view properties Feedback Mechanism Sneak peek at Knowledge 16 For more information on Knowledge Management, see: Product Documentation: Knowledge Management Product Documentation: Knowledge Administration ServiceNow KB: Viewing Knowledge Base articles (KB0538987) ServiceNow KB: Viewing public knowledge base articles (KB0540403) Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.See omnystudio.com/listener for privacy information.

In this episode of ServiceNow Techbytes, bryanbarnard and cesar.sandoval talk about building an API for your ServiceNow app using the new Scripted REST APIs functionality available in the Geneva release.This episode covers:An overview of Scripted REST APIsVersioning Scripted REST APIsImportance of documenting Scripting REST APIsUse cases for Scripted REST APIshttps://community.servicenow.comSee omnystudio.com/listener for privacy information.

In this podcast we provide an update on what’s new with the ServiceNow Store. We also interview Don Casson the CEO of Evergreen Systems and learn more about their apps found on the ServiceNow Store.See omnystudio.com/listener for privacy information.

In this episode of ServiceNow Techbytes, patrickd talks about the benefits of the ServiceNow Developers Site and what it can do for you and your company.This episode covers: An overview of the Developers Site Perks of joining the Developers Site What you can do with the Developers Site Sneak peek into CreatorCon 2016 For more information on ServiceNow Field Service Management, please see: ServiceNow Developers Site Developer Community ServiceNow Developer Site - YouTube Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.See omnystudio.com/listener for privacy information.

In this episode of ServiceNow Techbytes, Lisa Henderson and giora.tamir provide details about the new Security Incident Response application that can track the progress of security-related incidents from initial analysis to containment, eradication, and recovery. This episode covers: What to expect from the new Security Incident Response application Some features of the Security app Best practices when using the new Security app For more information on ServiceNow Field Service Management, please see: Product Documentation: Security Incident Response Product Documentation: Get started with Security Incident Response Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.See omnystudio.com/listener for privacy information.