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Episode 59: Change Success Score

Episode 59: Change Success Score

ServiceNow Insights · ServiceNow Community

January 26, 202121m 0s

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Show Notes

In this episode, product owner Greg Morrison talks about a new feature for Change Management. Change Success Score measures the success rate for each change team over time to help improve their performance and refine your change process. This episode covers:

  • Background: Change Management
  • Change Success Score (CSS) overview
  • Good ways to use CSS
  • What CSS values mean
  • Getting started
  • Behind the scenes: how CSS works

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