ServiceNow Insights

This week's podcast features servicenowkevin as he talks about how we use the Knowledge Base application on HI (the ServiceNow Customer Support instance) to provide searchable, high-quality content to customers. This episode covers: Tagging and search optimization Pinning articles Reports Multiple-KB function (NEW in UI16!) Article view properties Feedback Mechanism Sneak peek at Knowledge 16 For more information on Knowledge Management, see: Product Documentation: Knowledge Management Product Documentation: Knowledge Administration ServiceNow KB: Viewing Knowledge Base articles (KB0538987) ServiceNow KB: Viewing public knowledge base articles (KB0540403) Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.See omnystudio.com/listener for privacy information.

In this episode of ServiceNow Techbytes, bryanbarnard and cesar.sandoval talk about building an API for your ServiceNow app using the new Scripted REST APIs functionality available in the Geneva release.This episode covers:An overview of Scripted REST APIsVersioning Scripted REST APIsImportance of documenting Scripting REST APIsUse cases for Scripted REST APIshttps://community.servicenow.comSee omnystudio.com/listener for privacy information.

In this podcast we provide an update on what’s new with the ServiceNow Store. We also interview Don Casson the CEO of Evergreen Systems and learn more about their apps found on the ServiceNow Store.See omnystudio.com/listener for privacy information.

In this episode of ServiceNow Techbytes, patrickd talks about the benefits of the ServiceNow Developers Site and what it can do for you and your company.This episode covers: An overview of the Developers Site Perks of joining the Developers Site What you can do with the Developers Site Sneak peek into CreatorCon 2016 For more information on ServiceNow Field Service Management, please see: ServiceNow Developers Site Developer Community ServiceNow Developer Site - YouTube Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.See omnystudio.com/listener for privacy information.

In this episode of ServiceNow Techbytes, Lisa Henderson and giora.tamir provide details about the new Security Incident Response application that can track the progress of security-related incidents from initial analysis to containment, eradication, and recovery. This episode covers: What to expect from the new Security Incident Response application Some features of the Security app Best practices when using the new Security app For more information on ServiceNow Field Service Management, please see: Product Documentation: Security Incident Response Product Documentation: Get started with Security Incident Response Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.See omnystudio.com/listener for privacy information.

In this episode of ServiceNow TechBytes, ServiceNow product manager mike.malcangio talks about using the Knowledge Management Application to view, create, edit, organize, share, and manage content across your organization. For more information on ServiceNow Knowledge Management, please see: Product Documentation - Knowledge Management Product Documentation - Creating Knowledge Video: Getting Started with ServiceNow Knowledge Base Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.See omnystudio.com/listener for privacy information.

In this episode of ServiceNow TechBytes, Sean Barrett discusses how you can use the Field Service Management application and geolocation to manage work tasks of any kind that need to be performed by agents in the field.This episode covers: Ways to use Field Service Management Why and how to use the geo-tracking feature How Field Service Management relates to other applications in ServiceNow Offline support with mobile technology partners For more information on ServiceNow Field Service Management, please see: Product documentation – Field Service Management Product documentation – Geolocation ServiceNow website - Field Service Management Six Ways To Improve Your Field Service Management Operations Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.See omnystudio.com/listener for privacy information.

In this episode, you can find tips and tricks for using the powerful Discovery tool to identify, maintain, and get control of the configuration items in your Configuration Management Database (CMDB).See omnystudio.com/listener for privacy information.

In this episode, Jason Aloia and Darren Richards talk about using visual task boards, an interactive graphical application that makes it easy for teams to manage and collaborate on multiple tasks.See omnystudio.com/listener for privacy information.