Episode 54: Service Owner Workspace
ServiceNow Insights · ServiceNow Community
September 13, 201912m 25s
Audio is streamed directly from the publisher (traffic.omny.fm) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.
Show Notes
In this episode, product manager David Thigpen talks about the new Service Owner Workspace application. This app helps service owners by aggregating service data from across the platform and providing analytics to help monitor and evaluate service trends and performance. This episode covers:
- Service Owner Workspace and Service Portfolio Management
- What does Service Owner Workspace do?
- Metrics on performance and trends
- Spend estimates and change impacts
- Integration with other ITSM apps
- Getting started
- What’s in store in future releases?
For more information, see:
- Product documentation: Service Owner Workspace premium experience
- Community topic page: Service Portfolio Management
Your feedback helps us serve you better! Did you find this podcast helpful? Please leave us a comment to tell us why or why not.
See omnystudio.com/listener for privacy information.