PLAY PODCASTS
Episode 43: ITSM Virtual Agent

Episode 43: ITSM Virtual Agent

ServiceNow Insights · ServiceNow Community

August 28, 201818m 33s

Audio is streamed directly from the publisher (traffic.omny.fm) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.

Show Notes

In this episode, Darius Koohmarey and Nathan Holm talk about Virtual Agent (VA), a ServiceNow chatbot that streamlines the interactions between a company and its customers and employees. This episode covers:

  • What does VA do?
  • What does VA look like to users?
  • How do developers build VA into their systems?
  • How about natural language capabilities?
  • How do customers get started with VA?

For more information, see:

Your feedback helps us serve you better! Did you find this podcast helpful? Please leave a comment to tell us why or why not.

To catch clips behind the scenes with our guests and hear about new episodes before they’re published, follow @NOWsupport on Twitter. You can also search Twitter using #SNtechbytes for previous podcasts, video clips and pictures.

See omnystudio.com/listener for privacy information.