MGMA Podcasts

In this episode, we're joined by Dr. Michael Greiwe, who is Director of Orthopaedic Research at OrthoCincy and Founder and CEO of OrthoLive and SpringHealthLive. Dr. Greiwe is here to discuss the flexibility of using telemedicine, telemedicine implementation in the Covid-19 era, and how to engage with patients using new technology. You can learn more about telehealth at MGMA’s upcoming virtual event, The Medical Practice Excellence Conference, which will be held October 19th-21st. You can register for the event at bit.ly/3ahdelB. Thanks to MGMA Consulting for sponsoring this week’s show. To learn more about how consulting can transform your practice go to https://bit.ly/3hDdaj7. ​If you like the show, please rate and review it wherever you get your podcasts. If you have topics you'd like us to cover or experts you'd like us to interview, email us at [email protected], or reach out to MGMA Sr. Editor and MGMA Insights podcast host Daniel Williams on Twitter at twitter.com/MGMADaniel. MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

The COVID-19 crisis has illuminated aspects of leadership that need addressing. This week, we welcome a guest, Tasha Eurich, who is a leadership expert and has a PhD in industrial organizational psychology. Tasha explains what it takes to be a future-ready leader, action steps to becoming more self-aware in the workplace, and provides a case study on how one leader has made great strides in leading his team. If you want to find out how self-aware you are, go to Tasha's website at www.insight-quiz.com and take a free assessment. To learn more from Tasha, you can hear her keynote address at MGMA’s upcoming virtual event, The Medical Practice Excellence Conference, which will be held October 19th-21st. You can register for the event at bit.ly/3ahdelB. Thanks to Audi and CareCredit for sponsoring this episode. Visit bit.ly/3kn6hV0 to learn more about the MGMA Audi Incentive Program. And to learn more about how CareCredit is helping providers deliver a better patient financial experience, visit CareCredit.com/MGMAPodcast. ​If you like the show, please rate and review it wherever you get your podcasts. If you have topics you'd like us to cover or experts you'd like us to interview, email us at [email protected], or reach out to MGMA Sr. Editor and MGMA Insights podcast host Daniel Williams on Twitter at https://twitter.com/MGMADaniel. MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

As concerns over COVID-19 increased, many physicians have opted to see fewer patients in their offices and expanded their use of telemedicine. However, as practices increase their use of telemedicine, many doctors and patients have expressed concern that the level of care may not be equal to the traditional office visit and that telemedicine may compromise the physician-patient relationship. At the same time, some healthcare leaders describe the problems with telemedicine as growing pains that can be overcome with training and increased familiarity with the technology. In this episode, Dr. Michael Nochomovitz, Chief Clinical Partnerships Officer, Devoted Health, and the former Senior Vice President and Chief Clinical Integration & Network Development Officer, New York Presbyterian; and Dr. Rahul Sharma, Professor and Chairman, Department of Emergency Medicine, Weill Cornell Medicine / New York-Presbyterian, New York, discuss their work in advancing the idea of a "medical virtualist" and the skillset needed to effectively deliver telemedicine. Visit mgma.com/podcast for more podcasts, as well as mgma.com/covid-19 for MGMA's COVID-19 Recovery Center. Produced by Chris Harrop, MGMA senior editorial manager Intro/outro audio: "Street Walk," Paolo Pavan (CC BY-NC-SA 4.0) Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this week's episode, we're joined by Dr. Richard Pan, a pediatrician and Democratic State Senator, representing Sacramento, Calif. He chairs the California Senate Committee on Health and discusses how the medical community can promote clear messaging about the pandemic and how they have an opportunity to be the trusted voice to patients and their communities. Recently Dr. Pan partnered with Dr. Bill Frist, former Republican Senate majority leader and Max G. Bronstein, founder of the Journal of Science Policy & Governance, for a STAT article (https://bit.ly/2FuP9fR) to encourage clinicians to start having conversations with their patients now to discuss the potential benefits and risks of a COVID-19 vaccine before one becomes publicly available to start driving adoption of community immunity. You can learn more from industry experts at MGMA’s virtual Medical Practice Excellence Conference. You can register for the event at bit.ly/3ahdelB. ​If you like the show, please rate and review it wherever you get your podcasts. If you have topics you'd like us to cover or experts you'd like us to interview, email us at [email protected], or reach out to MGMA Sr. Editor and MGMA Insights podcast host Daniel Williams on Twitter at @MGMADaniel. MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. Thanks to Audi for sponsoring this episode. Visit bit.ly/3kn6hV0 to learn more about the MGMA Audi Incentive Program. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights Podcast, we're joined by Doral Jacobsen, MBA, FACMPE, CEO, Prosper Beyond. Doral discusses payer contracting during the pandemic, total cost of care, telehealth, and staffing considerations as a result of COVID-19. You can hear more from Doral and other industry experts at MGMA’s virtual Medical Practice Excellence Conference, where she’ll co-present sessions on “Total Cost of Care 2.0: The Quality Payment Program and Beyond” and “RPM and Telehealth: Strategies to Transform Practices to Virtual Health.” You can register for the event at https://bit.ly/3ahdelB. ​If you like the show, please rate and review it wherever you get your podcasts. If you have topics you'd like us to cover or experts you'd like us to interview, email us at [email protected], or reach out to MGMA Sr. Editor and MGMA Insights podcast host Daniel Williams on Twitter at @MGMADaniel. MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. Thanks to Audi for sponsoring this episode. Visit bit.ly/3kn6hV0 to learn more about the MGMA Audi Incentive Program. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

We're joined in this episode by Amy Lafko, founder of Cairn Consulting Solutions. Amy provides an action plan on how to improve your emotional intelligence, helping you navigate stressful situations and difficult times. Visit https://cairncs.com/eq-e-book-sign-up to access the free EQ e-book Lafko referenced in this episode. The first five listeners to take advantage of this special offer will receive the chance to take an EQ assessment and go over the results with Amy. Thanks to Audi for sponsoring this episode. Visit https://bit.ly/3kn6hV0 to learn more about the MGMA Audi Incentive Program. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights podcast, we're joined by Matt W. Lambert, MD, chief medical officer, Curation Health, Washington, D.C., and Kyle Swarts, chief growth officer, Curation Health. They're here to talk about the advantages an A.I.-enriched clinical documentation improvement (CDI) program can have for patient care, provider workflow and risk adjustment. MGMA Insights is presented by Daniel Williams, Decklan McGee and Rob Ketcham. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected], or reach out to MGMA Sr. Editor and MGMA Insights podcast host Daniel Williams on Twitter at @MGMADaniel. Thanks to CareCredit for sponsoring this episode. Visit gosyf.com/2NGkHQX to learn how CareCredit is providing patients with payment flexibility and helping providers deliver a better patient financial experience. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights podcast, we’re joined by JaeLynn Williams, CEO, Air Methods, for a discussion on the rising trend of delayed care. According to Kaiser Family Foundation survey results released in late May, almost half of all Americans say they or someone they live with has deferred medical care due to the COVID-19 outbreak. MGMA Insights is presented by Daniel Williams, Decklan McGee and Rob Ketcham. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected], or reach out to MGMA Sr. Editor and MGMA Insights podcast host Daniel Williams on Twitter at @MGMADaniel. Thanks to CareCredit for sponsoring this episode. Visit gosyf.com/2NGkHQX to learn how CareCredit is providing patients with payment flexibility and helping providers deliver a better patient financial experience. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights podcast, we’re joined by Suzet McKinney, DrPH, MPH, CEO and executive director, Illinois Medical District, for a discussion on public health, underserved and vulnerable populations, social determinants of health, and how they all tie into COVID-19 and the country’s current civil unrest. McKinney is the only female Black CEO of a major medical district in the United States, an adjunct instructor at Harvard’s School of Public Health as well as a strategic resource for the State of Illinois’ COVID-19 efforts. MGMA Insights is presented by Daniel Williams, Decklan McGee and Rob Ketcham. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected], or reach out to MGMA Sr. Editor and MGMA Insights podcast host Daniel Williams on Twitter at @MGMADaniel. Thanks to CareCredit for sponsoring this episode. Visit gosyf.com/2NGkHQX to learn how CareCredit is providing patients with payment flexibility and helping providers deliver a better patient financial experience. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights podcast, we’re joined by Avni Thakore, MD, FACC, chief medical officer, CHS Physician Partners Medical Group, who has experienced noticeable success since implementing a virtual care delivery model for high-risk congestive heart failure patients. “This is part of our future,” she said. “In terms of being able to engage with our most vulnerable patients in their home and in a manner where we have continuity of care with them, without them having to physically access us in person in the office, I think that’s a shift that’s happened and is going to stay with us.” MGMA Insights is presented by Daniel Williams, Decklan McGee and Rob Ketcham. Thanks to CareCredit for sponsoring this episode. Visit https://gosyf.com/2NGkHQX to learn how CareCredit is providing patients with payment flexibility and helping providers deliver a better patient financial experience. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights podcast, we’re joined by Steve McMillen, senior manager, ECG Management Consultants, and Brian Bacak, MD, FAAFP, UCHealth Patient Line, associate vice chair for clinical affairs, department of family medicine, University of Colorado Denver School of Medicine. They're here to talk about how patients have become increasingly savvy about how they access care, and how providers have in turn become increasingly focused on meeting these modern expectations through adaptive leadership and change management strategies. To hear more from McMillen, Bacak and a host of other healthcare experts, register for the Medical Practice Excellence Conference at www.MGMA.com/MPEC. Thanks to CareCredit and Scrubin Uniforms for sponsoring this episode. Visit gosyf.com/3efvXzu to learn how CareCredit is providing patients with payment flexibility and helping providers deliver a better patient financial experience. To streamline your uniform program and experience the Scrubin difference, visit mgma.scrubin.com/home ​If you like the show, please rate and review it wherever you get your podcasts. So you never miss an episode, you can subscribe at one of the following platforms: Apple Podcasts (apple.co/368IdOB) Google Play (bit.ly/2paMqAJ) Spotify (spoti.fi/2Nwu59p) Stitcher (bit.ly/2NmAF1M) MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Healthcare facility design expert and longtime MGMA member David Baker joins the Executive Session podcast to explore how waiting rooms have largely been replaced during COVID-19, and what the future of health facility design holds in terms of efficiency and safety for ambulatory clinics. You can find Baker's previous appearance on the Executive Session podcast here: https://www.mgma.com/resources/business-strategy/executive-session-before-redesigning-a-medical-pr. For more COVID-19 resources and content, visit the MGMA COVID-19 Recovery Center: https://www.mgma.com/covid-19. INTRO/OUTRO: "Nice Ray," HemiJinks [CC 3.0 BY-SHARE ALIKE] Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Jennifer Thompson, president, Insight Marketing Group, joins the MGMA podcast to discuss how she’s helping medical practices amplify their messaging through social media and other creative marketing avenues. To access the checklists, templates, podcast and other resources Thompson references in this episode, visit https://insightmg.com. Thanks to CareCredit and Scrubin Uniforms for sponsoring this episode. Visit https://gosyf.com/3efvXzu to learn how CareCredit is providing patients with payment flexibility and helping providers deliver a better patient financial experience. To streamline your uniform program and experience the Scrubin difference, visit https://mgma.scrubin.com/home To keep up with the latest regarding the pandemic, be sure to visit www.MGMA.com/COVID. You can also connect with fellow members and healthcare peers at https://community.mgma.com/home. ​If you like the show, please rate and review it wherever you get your podcasts. So you never miss an episode, you can subscribe at one of the following platforms: Apple Podcasts (https://apple.co/368IdOB) Google Play (https://bit.ly/2paMqAJ) Spotify (https://spoti.fi/2Nwu59p) Stitcher (https://bit.ly/2NmAF1M) MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Tony Stajduhar, Kathy Cooperman and Russ Livingston join the MGMA Insights podcast to discuss the healthcare job market, physician recruitment and the psychological impact the COVID-19 pandemic has had on healthcare workers. Stajduhar is the president of Jackson Physician Search, Cooperman is an executive coach and president of KC Leadership Consulting, and Livingston, MD, is a consultant and psychiatrist specializing in child and adolescent psychiatry. Don’t miss the chance to hear more from Stajduhar, Cooperman and Livingston on June 11, when they’ll present an MGMA webinar on “Hiring Physicians in the ‘New Normal’ by Addressing the Psychological Dimension of COVID-19.” Visit mgma.com/events for more info or to register for the event, which is eligible for ACMPE, ACHE, CPE (live only) and CEU credit. Thanks to Scrubin Uniforms for sponsoring this episode. To streamline your uniform program and experience the Scrubin difference, visit https://mgma.scrubin.com To keep up with the latest regarding the pandemic, be sure to visit www.MGMA.com/COVID. You can also connect with fellow members and healthcare peers at https://community.mgma.com. ​If you like the show, please rate and review it wherever you get your podcasts. Subscribe on Apple Podcasts, Google Play, Spotify, Stitcher or countless other platforms to make sure you never miss an episode. MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Terra Spann, RN, BSN, administrative director, medical subspecialties and clinical transformation, Bon Secours Medical Group (BSMG), joins the MGMA Insights podcast, sharing how the implementation of an integrated care team model has vastly improved staff satisfaction and patient throughput across her system’s clinics. To keep up with the latest regarding the pandemic, be sure to visit www.MGMA.com/COVID. You can also connect with fellow members and healthcare peers at https://community.mgma.com/home. Thanks to CareCredit and Scrubin Uniforms for sponsoring this episode. To learn how CareCredit is providing patients with payment flexibility and helping providers deliver a better patient financial experience, visit www.CareCredit.com/MGMAPodcast. To streamline your uniform program and experience the Scrubin difference, visit https://mgma.scrubin.com/home. ​If you like the show, please rate and review it wherever you get your podcasts. MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Brian Ramos, MBA, CMPE, chief operating officer, Capital Anesthesia Partners, and president, Maryland MGMA, joins the MGMA Insights podcast to offer strategies for practices to consider as they resume operations in today’s “new normal.” “The hardest part about this is that everything that we’ve done for the past two months has been new,” Ramos said. “We’ve had to collect and analyze and then act on new information. As we start thinking about reopening, we really need to consider our practices as startups, because that’s what we are.” Resources: For a checklist on reopening your practice, visit https://www.mgma.com/MGMA/media/files/pdf/MGMA-Practice-Reopening-Checklist.pdf?ext=.pdf To keep up with the latest regarding the pandemic, be sure to visit www.MGMA.com/COVID. You can also connect with fellow members and healthcare peers at https://community.mgma.com/home. ​If you like the show, please rate and review it wherever you get your podcasts. MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. Thanks to CareCredit for sponsoring this episode. To learn how they're providing patients with payment flexibility and helping providers deliver a better patient financial experience, visit www.CareCredit.com/MGMAPodcast. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights podcast, we’re joined by Nancy Enos, FACMPE, CPMA, CPC-I, CEMC, independent consultant, MGMA, principal, Enos Medical Coding. In her 40 years in practice management, Enos has never seen as many major – and frequent – coding and billing changes as she has since the start of the COVID-19 crisis. Many have stemmed from the rapid expansion of telehealth services, which, while challenging for billing staffs, have proven rather convenient for patients. “I’m hoping that after this is over, there’ll be a lot of consideration before things go back to the previous stringent rules about originating site and telehealth platforms,” Enos said. “Now that patients have been introduced to this service delivery, once you give something, it’s very difficult to take it away.” Enos and other industry experts will be presenting an MGMA online seminar May 21 on “Coding Essentials for the Non-Coder,” with a spotlight on telehealth and COVID-19. To register for the seminar, visit: https://bit.ly/36iFfHM Resources: COVID-19 Coding Cheat Sheet: https://www.mgma.com/MGMA/media/files/pdf/MGMA-CodingBillingReimbursement-May2020.pdf To keep up with the latest regarding the pandemic, be sure to visit www.MGMA.com/COVID. You can also connect with fellow members and healthcare peers at https://community.mgma.com. ​If you like the show, please rate and review it wherever you get your podcasts. Subscribe on Apple Podcasts, Google Play, Spotify, Stitcher or countless other platforms to make sure you never miss an episode. MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. Thanks to CareCredit for sponsoring this episode. To learn how they're providing patients with payment flexibility and helping providers deliver a better patient financial experience, visit www.CareCredit.com/MGMAPodcast. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

As part of MGMA’s efforts during National Military Appreciation Month, we are sharing stories from those who are serving or have served. This week, we shine a spotlight on Jimmie Holland, MBA, MHA, FACMPE, performance improvement manager, HCA Physician Services Group, who recently joined the MGMA Insights podcast to discuss his military background and transition to healthcare administration. “The military training model’s built to be continuous,” he said. “So, the training I’m doing now is just another brick in the same house I started building back then.” To keep up with the latest regarding the pandemic, be sure to visit www.MGMA.com/COVID. Also, to register for the May 21st Online Seminar: Coding Essentials for the Non-Coder, with a spotlight on telehealth and COVID-19, go to www.mgmg.com/events. You can also connect with fellow members and healthcare peers at www.community.mgma.com. ​If you like the show, please rate and review it wherever you get your podcasts. Subscribe on Apple Podcasts, Google Play, Spotify, Stitcher or countless other platforms to make sure you never miss an episode. MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights podcast, we learn that there’s no perfect blueprint for medical practices to follow on how to survive the COVID-19 crisis. But according to MGMA President and CEO Halee Fischer-Wright, MD, MMM, FAAP, FACMPE, there is still hope for the future – and with it, the chance for healthcare leaders to rise above as they work toward establishing some semblance of a new normal. As practices continue to move forward, Fischer-Wright emphasized the need for administrators and executives to embrace “the care aspect” of their positions. Curiosity, connection and communication can all be helpful tools for keeping teams happy and productive. Resources: To keep up with the latest regarding the pandemic, be sure to visit www.MGMA.com/COVID. To register for the May 21st Online Seminar: Coding Essentials for the Non-Coder, with a spotlight on telehealth and COVID-19, go to https://www.mgma.com/events/online-seminar-coding-essentials-for-the-non-c-(7) You can also connect with fellow members and healthcare peers at www.mgma.com.ww.mgma.com. ​If you like the show, please rate and review it wherever you get your podcasts. Subscribe on Apple Podcasts, Google Play, Spotify, Stitcher or countless other platforms to make sure you never miss an episode. MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. Thanks to nThrive for sponsoring this episode. For more on how nThrive is helping organizations drill into their physician data and achieve substantial results, visit www.nThrive.com. You can also click here to check out their recent on-demand webinar titled “Leverage Data Analytics During COVID and Beyond to Improve Physician Practice Profitability,” which is eligible for ACMPE, ACHE and CEU credits. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Frank Chapman, MBA, director of strategic development for the Ohio Gastroenterology Group, talks about his work in helping craft guidance for resuming elective GI endoscopy and practice operations after the initial wave of the COVID-19 pandemic and what changes practice leaders should make to ensure the "new normal" is safe for patients and providers. Find more content and resources free to all in the MGMA COVID-19 Resource Center at www.mgma.com/covid-19. Producer: Chris Harrop, senior editorial manager, MGMA Audio: "Street Walk," Paolo Pavan (CC BY-NC-SA 4.0) Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode, we talk with Andrew Swanson, CMPE, MPA, vice president, industry insights and business intelligence, MGMA (www.mgma.com), about the recently announced Medical Practice Excellence Conference, Oct. 18-21 in San Antonio, Texas. Born out of MGMA’s longstanding Annual Conference, the Medical Practice Excellence Conference (www.mgma.com/events) serves as a way to celebrate and spark meaningful conversation among the greater healthcare community – not just MGMA membership. “We’re really excited about it,” Swanson said. “What we’re envisioning for this event is to have all the best and brightest … leaders in medical practices, all around the country, even globally, come and talk about what makes excellence in medical practice. As we’re planning our first, I think it’s started to illuminate not just best practices, but really cutting-edge things that people can learn from and bring back to their medical groups.” Thanks to nThrive for sponsoring this episode. For more information on how nThrive is helping organizations drill into their physician data and achieve substantial results, visit www.nThrive.com. Keep up with the latest updates by visiting the MGMA COVID-19 Action Center at www.MGMA.com/covid. You can also connect with fellow members and healthcare peers at www.community.mgma.com. MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. You can connect with the podcast for suggestions and comments at @MGMADaniel and @MGMAInsightsPod. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Editor’s note: This episode of the MGMA Insights podcast continues a series focused on COVID-19 and its effects on healthcare professionals and their patients. Keep up with the latest updates by visiting the MGMA COVID-19 Action Center at www.MGMA.com/covid. You can also connect with fellow members and healthcare peers at www.community.mgma.com. In this episode, we’re joined by Dhruv Khullar, MPP and practicing MD at Weill Cornell New York-Presbyterian (www.nyp.org). An assistant professor and regular contributor to such publications as The New York Times, Washington Post, Wall Street Journal, USA Today and The Atlantic, Khullar shares his perspective as a hospitalist in the heart of the U.S. COVID-19 crisis. You can read his New Yorker articles here (www.newyorker.com/contributors/dhruv-khullar) “We’re taking all available precautions that we can, but there’s no doubt that there’s some level of risk. I’m just blown away by the level of professionalism of our nurses and our doctors and respiratory therapists and PAs that get up and go to work and assume that risk to care for their patients.” -- Dhruv Khullar Thanks to nThrive for sponsoring this episode. For more information on how nThrive is helping organizations drill into their physician data and achieve substantial results, visit www.nThrive.com. MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. You can connect with the podcast for suggestions and comments at @MGMADaniel and @MGMAInsightsPod. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Editor’s note: This episode of the MGMA Insights podcast continues a series focused on COVID-19 and its effects on healthcare professionals and their patients. Keep up with the latest updates by visiting the MGMA COVID-19 Action Center at www.MGMA.com/covid. You can also connect with fellow members and healthcare peers at www.community.mgma.com. In this episode, we’re joined by Shane Lunsford, MBA, CCT, CST, administrative director; Valerie Krall, MA, LCMHC, director, behavioral medicine; and Allison McCarty, MSW, LCSW, behavioral health care manager – all with Mountain Area Health Education Center (MAHEC, www.mahec.net) in Ashville, North Carolina. The COVID-19 crisis has forced the trio to navigate a quick transition to telehealth and to find new ways to manage the mental health of their patients, as well as their own. “As therapists, we’re not only trying to manage our own emotions around what is happening, but we’re holding the emotions of all of our clients right now that we care for a lot.” – Allison McCarty Thanks to nThrive for sponsoring this episode. For more information on how nThrive is helping organizations drill into their physician data and achieve substantial results, visit www.nThrive.com. MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Editor’s note: This episode of the MGMA Insights podcast continues a series focused on COVID-19 and its effects on healthcare professionals and their patients. Keep up with the latest updates by visiting the MGMA COVID-19 Action Center www.MGMA.com/covid. You can also connect with fellow members and healthcare peers at www.community.mgma.com. In this episode, we’re joined by Kat Olson, RN, BSN, Lutheran Medical Center, Wheat Ridge, Colo. Like so many essential healthcare professionals across the country and globe, Olson’s day-to-day now includes PPE shortages, visitation restrictions and fear of transmission, among other serious concerns. As Olson says, "It’s really hard for the family members, not being able to be there with their loved ones in the hospital. That’s why one of my biggest things is making sure the families are in the loop of what’s going on with the patient. … It really puts the families at ease when you talk to them." Thanks to Midmark for sponsoring this episode. For more on how Midmark is transforming healthcare delivery through their real-time locating system, visit www.midmarkRTLS.com. MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Editor’s note: This episode of the MGMA Insights podcast continues a series focused on COVID-19 and its effects on healthcare professionals and their patients. Keep up with the latest updates by visiting the MGMA COVID-19 Action Center. In this episode, we’re joined by Dan Diamond, MD, author, speaker and coach. Diamond is known as an international disaster physician and was among the first response teams following disasters in New Orleans, Haiti, the Philippines and others. He’s set to help close MGMA20 | The Operations Conference Online April 17 with a keynote session titled, “Unstoppable: Leading Change in a High-Stakes World.” For more information or to register for the online conference, visit www.mgma.com/TOC. To see Diamond’s resources related to burnout, to find his podcast or to browse his content specifically focused on COVID-19, visit www.dandiamondmd.com. You can also connect with fellow MGMA members and healthcare peers at www.community.mgma.com. Thanks to Midmark for sponsoring this episode of MGMA Insights. For more on how Midmark is transforming healthcare delivery through their real-time locating system, visit www.midmarkRTLS.com. You can also click here to check out Midmark’s recent on-demand webinar titled “Outpatient Design: Using Data to Improve Patient Access and Satisfaction,” which is eligible for ACMPE, ACHE and CEU credits. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Editor’s note: This episode of the MGMA Insights podcast continues a series focused on COVID-19 and its effects on healthcare professionals and their patients. This crisis has made a challenging role even harder for CEOs and other healthcare executives, but many are rising to the occasion and implementing the necessary steps to maintain operations and -- more importantly -- patient safety. In this episode, we’re joined by Christi R. Siedlecki, MSN, RN, FACMPE, Chief Executive Officer, Grants Pass Clinic and President, Oregon Medical Group Management Association. Siedlecki details the challenges her practice is facing. You can keep up with the latest MGMA coverage by visiting the MGMA COVID-19 Action Center at www.MGMA.com/covid. You can also connect with fellow members and healthcare peers at www.community.mgma.com. Additional resources: www.cdc.gov/coronavirus/2019-ncov/index.html www.who.int/emergencies/disease…el-coronavirus-2019 Stay safe and thanks for listening. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Editor’s note: This episode of the MGMA Insights podcast continues a series focused on COVID-19 and its effects on healthcare professionals and their patients. In this episode, we’re joined by Robert Pearl, MD, author, Forbes healthcare contributor, Stanford University Medical and Graduate Business School professor and former CEO of The Permanente Medical Group. Pearl is set to open MGMA20 | The Operations Conference Online April 16 with a keynote session titled, “The Future of American Healthcare: Four Pillars for Transformation.” For more information or to register for the online conference, visit www.mgma.com/TOC. To sign up for Pearl’s monthly newsletter, learn more about his book or browse his latest content, visit www.robertpearlmd.com. MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. Thanks to Biome, Midmark and SR Health by Solutionreach for sponsoring this episode of MGMA Insights. To learn about how the Biome solution, powered by artificial and augmented intelligence, can improve your cardiovascular service line’s performance today, visit www.biome.io/solutions. For more on how Midmark is transforming healthcare delivery through their real-time locating system, visit www.midmarkRTLS.com. You can also go to www.mgma.com/events to check out Midmark’s recent on-demand webinar titled “Outpatient Design: Using Data to Improve Patient Access and Satisfaction,” which is eligible for ACMPE, ACHE and CEU credits. To explore how SR Health by Solutionreach can help improve your organization’s healthcare communication, visit www.srhealth.com. You can also register for their upcoming MGMA seminar titled “Taking Patient Text Messaging to the Next Level with A.I. and Other Tech,” which is eligible for ACMPE, ACHE and CEU credits, by going to www.mgma.com/events Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this special episode of the MGMA Insights podcast, we continue our series on COVID-19 and how it’s impacting healthcare professionals and their patients. Experts agree that one of the most promising ways to flatten the curve is through quarantine or isolation. This is especially important with the senior community. To help explain the challenges of keeping seniors safe, we’re joined today by geriatric neuropsychologist Bill Mansbach, who is CEO and founder of Counterpoint Health Services, a multi-disciplinary behavioral healthcare company specializing in geriatrics and dementia care. If you're a healthcare professional and you want to know more information about how COVID-19 might impact geriatric patients, particularly those that are in long term care, email [email protected]. If you’re a family member or loved one and want more information, go to www.enrichvisits.com. You can keep up with the latest MGMA coverage by visiting the MGMA COVID-19 Action Center at MGMA.com/covid. Additional resources: www.cdc.gov/coronavirus/2019-ncov/index.html www.who.int/emergencies/disease…el-coronavirus-2019 Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this special episode of the MGMA Insights podcast, we continue our series on COVID-19 and how it’s impacting healthcare professionals and their patients. Experts agree that one of the most promising ways to keep patients and staff safe is through telehealth. To help explain the recent policy changes by CMS, we're joined by Anders Gilberg, Sr. Vice President of Government Affairs with MGMA. Also joining us to discuss the importance and best practices of telehealth and remote health as it relates to COVID-19 are Christian Milaster and Kathy Lentendre with Ingenium Healthcare Advisors. You can keep up with the latest MGMA coverage by visiting the MGMA COVID-19 Action Center at MGMA.com/covid. You can also track the advocacy Anders and his team is doing by typing #MGMAAdvocacy on your social media platforms. And, you can learn more about telehealth education and best practices from Christian and Kathy by following them on LinkedIn: Christian is at linkedin.com/in/christianmilaster Kathy is at linkedin.com/in/kathyletendre Additional telehealth information is available through Christian's weekly newsletter Telehealth Tuesday at IngeniumDigitalHealth.com/newsletter. Additional resources: www.cdc.gov/coronavirus/2019-ncov/index.html www.who.int/emergencies/disease…el-coronavirus-2019 Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights podcast, we continue a series focused on COVID-19 and how it’s impacting healthcare professionals and their patients. Throughout this series, we’ll share conversations with experts regarding challenges such as staffing, communication, emergency preparedness, patient education, advocacy and more. You can keep up with the latest by visiting the MGMA COVID-19 Action Center at MGMA.com/covid. Our guest is Peter Valenzuela, MD, MBA, chief medical officer, Sutter Medical Group of the Redwoods. Here are a handful of highlights from his interview: - (6:54) “We actually have calls every morning at 7 a.m. with the local team, and it includes our managers and our physician leaders. We talk about whether there's any new cases, whether we have any PPE equipment or use that we've had, and then whether there's anybody out on furloughs or out on leave secondary to this COVID-19 situation. I think it's keeping everybody on the same level as far as what we're doing and what our plans are.” - (9:29) “We've actually been really good about being efficient with our equipment because we set up an actual COVID clinic, where we screen out patients who answer positively to the screening questions. … If they answer positively to those, we redirect them to a separate clinic that we have where we do nothing but COVID-19 screening. That has kind of helped shift those patients from our main care center sites to one area where we can control the use of the testing kits, as well as the PPE.” - (21:24) “I think that the benefit with the fires for us was that we knew that [it] eventually was going to come to an end and then we'd be able to start up again, and we were able to plan around the fire containment. With the COVID virus, it's different because it's so novel and we don't know when we're going to reach a peak and when it's going to come down.” MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. Thanks to Biome, Midmark and SR Health by Solutionreach for sponsoring this episode of MGMA Insights. To learn about how the Biome solution, powered by artificial and augmented intelligence, can improve your cardiovascular service line’s performance today, visit biome.io/solutions. For more on how Midmark is transforming healthcare delivery through their real-time locating system, visit midmarkRTLS.com. You can also click here to check out Midmark’s recent on-demand webinar titled “Outpatient Design: Using Data to Improve Patient Access and Satisfaction,” which is eligible for ACMPE, ACHE and CEU credits. To explore how SR Health by Solutionreach can help improve your organization’s healthcare communication, visit srhealth.com. You can also click here to register for their upcoming MGMA seminar titled “Taking Patient Text Messaging to the Next Level with A.I. and Other Tech,” which is eligible for ACMPE, ACHE and CEU credits. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this special episode of the MGMA Insights podcast, we continue a series focused on COVID-19 and how it’s impacting healthcare professionals and their patients. Throughout this series, we’ll share conversations with experts regarding challenges such as staffing, communication, patient education, advocacy and more. You can keep up with the latest by visiting the MGMA COVID-19 Action Center at MGMA.com/covid. Joining us here is Kelly Ladd, CMPE, CEO, Practice Administrator, Piedmont Internal Medicine. Here are highlights from her interview: * “I just don’t feel like some of these folks understand what’s happening on the frontline of the physician office. They don’t understand that we are not able to get basic protection like surgical masks, gloves are on backorder, and that we cannot do these tests.” * “We don’t have the test, and if we had the test, we can’t perform the test because we don’t have the proper safety equipment to do so. Thus far, I don’t know if I have any huge momentum in getting the attention of some of our officials to help us out – but I sure am trying.” * “To me, it seems that if people are going to put the doctors and the doctor’s offices on the frontline in testing the virus, that people need to make sure we have the resources to do so. I kind of equate it to, if we’re going to war and the Marines land, would you send the Marines in without a gun? Of course not.” Previous episode in the series: COVID-19 Update: An action plan for medical practices and healthcare professionals (https://bit.ly/3aUWqjG) Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Jason Persoff, MD, internal medicine and assistant director of emergency preparedness at University of Colorado Hospital, discusses COVID-19, how to be prepared for emergency response and keeping healthcare workers safe while responding to the pandemic. Audio: "Waltz for Zacaria," Blue Dot Sessions For more Executive View content, visit mgma.com/executiveview. For MGMA's COVID-19 Action Center, visit mgma.com/covid. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this special episode of the MGMA Insights podcast, we begin a series focused on COVID-19 and how it’s impacting healthcare professionals and their patients. Throughout this series, we’ll share conversations with experts regarding challenges such as staffing, communication, patient education, advocacy and more. Joining us for this episode is Phil Boucher, MD, FAAP, Lincoln Pediatrics Group. For more information from Phil go to lincolnpedsgroup.com/whats-new/coronavirus-tips/ or https://drb.show/coronavirus You can keep up with the latest MGMA coverage by visiting the MGMA COVID-19 Action Center at MGMA.com/covid. Additional resources: https://www.cdc.gov/coronavirus/2019-ncov/index.html https://www.who.int/emergencies/diseases/novel-coronavirus-2019 Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights podcast, we’re joined by Joe Ebinger, MD, clinical cardiologist and director of clinical analytics for the Smidt Heart Institute at Cedars-Sinai Medical Center. Ebinger is passionate about using data-driven solutions to improve healthcare quality, decrease costs and increase value at a population level. The following are highlights from Ebinger’s interview: • “Data for data’s sake isn’t worth anything. What you want to be able to do is take that and turn it into something that is actionable.” • “The hard part within healthcare systems is there’s no single platform that can handle all aspects of patient care. The EHR doesn’t measure the hemodynamics in our cath lab or run the CT scanners. The EKG machines don’t talk to finance. Registry data is extracted from notes and submitted to external systems. It’s really pulling this all together, which I think is one of the most integral parts of what we do.” • “There’s so much clinically available data that you can look at. Don’t just let it float out into the ether. Harness it. Validate it and integrate it with the disparate data sources across your institution and partner with those caring for patients. If you can do that, you’re going to be able to really improve the lives of your patients every day.” Here are some links and references related to this week’s show: • Data Mining Techniques Could Improve Cancer Gene Therapies (bit.ly/38DRm1p) • One-Third of Young Providers Overwhelmed by Patient Data, Analytics (bit.ly/2IG95KZ) • The data-driven transformation in healthcare: Cedars-Sinai CIO outlines his strategy (bit.ly/2xst3qv) If you like the show, please rate and review it wherever you get your podcasts. Subscribe on Apple Podcasts (apple.co/368IdOB), Google Play (bit.ly/2paMqAJ), Spotify (spoti.fi/2Nwu59p), Stitcher (bit.ly/2NmAF1M) or countless other platforms to make sure you never miss an episode. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected] or reach out to MGMA Sr. Editor and podcast host Daniel Williams on Twitter at @MGMADaniel. MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. Thanks to Biome, Midmark and Solutionreach for sponsoring this episode of MGMA Insights. To learn about how the Biome solution, powered by artificial and augmented intelligence, can improve your cardiovascular service line’s performance today, visit biome.io/solutions. For more on how Midmark is transforming healthcare delivery through their real-time locating system, visit midmarkRTLS.com. You can also click here (bit.ly/39AarD3) to check out Midmark’s recent on-demand webinar titled “Outpatient Design: Using Data to Improve Patient Access and Satisfaction,” which is eligible for ACMPE, ACHE and CEU credits. To explore how Solutionreach can help improve your organization’s healthcare communication, visit srhealth.com. You can also click here (bit.ly/3cJvUvb) to register for Solutionreach’s upcoming MGMA seminar titled “Taking Patient Text Messaging to the Next Level with A.I. and Other Tech,” which is eligible for ACMPE, ACHE and CEU credits. Additional Resources With MGMA20 | The Financial Conference now in the rear-view mirror, it’s time to start planning for MGMA’s other spring events. For more info or to register for MGMA20 | The Operations Conference, April 16-18 in Phoenix, visit MGMA.com/TOC. To learn more or to register for MGMA20 | The Data Conference, May 14-16 in Indianapolis, visit MGMA.com/TDC. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights podcast, we’re joined by Heather McGowan, a keynote speaker, author and future-of-work strategist. McGowan is set to close MGMA20 | The Financial Conference with a general session presentation titled “The 4th Industrial Revolution: A New Leadership Imperative.” To see McGowan’s list of recommended reads or to browse any of her articles, visit linkedin.com/in/heathermcgowan. Highlights from McGowan’s interview: • “Only about 27% of people ever work in the field of their undergraduate major, yet we myopically focus on it. And those 27%, I would argue a good percentage of them are faculty. So, most of the people who are telling you about your future are telling you about their own experience, which probably won’t be yours.” • “If you think of all the things you do in a day, how many of them can you point back to because you were good at that in high school? Very small percentage. What we should be focusing on instead is, what are you interested in? What are you curious about? Because you’re going to have to learn and adapt for life.” • “If you think about that person you had on your team or the person you interviewed who kind of irritated you because they asked you a question you hadn’t thought about, hug that person. Hire that person. They’re checking your blind spots.” Here are some links and references related to this week’s show: • What If The Future Of Work Starts With High School? (bit.ly/2PE1vEG) • Artificial Intelligence, Healthcare & The Fourth Industrial Revolution (bit.ly/2wodWO2) • Future of Work: Learning To Manage Uncertainty (bit.ly/3apXiMZ) If you like the show, please rate and review it wherever you get your podcasts. Subscribe on Apple Podcasts (apple.co/368IdOB), Google Play (bit.ly/2paMqAJ), Spotify (spoti.fi/2Nwu59p), Stitcher (bit.ly/2NmAF1M) or countless other platforms to make sure you never miss an episode. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected] or reach out to MGMA Sr. Editor and podcast host Daniel Williams on Twitter at @MGMADaniel. MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. Thanks to Biome, Midmark and Solutionreach for sponsoring this episode of MGMA Insights. To learn about how the Biome solution, powered by artificial and augmented intelligence, can improve your cardiovascular service line’s performance today, visit biome.io/solutions. For more on how Midmark is transforming healthcare delivery through their real-time locating system, visit midmarkRTLS.com. You can also visit MGMA.com/store to check out Midmark’s recent on-demand webinar titled “Outpatient Design: Using Data to Improve Patient Access and Satisfaction,” which is eligible for ACMPE, ACHE and CEU credits. To explore how Solutionreach can help improve your organization’s healthcare communication, visit srhealth.com. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights podcast, we’re joined by Dave Dookeeram and Anne Marie Aponte, of DispatchHealth, a Colorado-based organization offering in-home and on-demand care in 12 states across the country. Dookeeram and Aponte will be co-presenters at MGMA20 | The Financial Conference, delivering a session titled “Driving Financial Results in Consumer-centric, Value-based Arrangements.” Still need to reserve your spot at the conference, March 5-7 in Nashville? Use the code POD20 at registration to save $200 as an exclusive discount for podcast listeners. For more information or to register, visit mgma.com/TFC20. We’ve compiled a handful of highlights from Dookeeram’s and Aponte’s interview for your convenience: • (6:17) “Core to what we do and what you see in a lot of in-home care models is really focusing on our senior population. We certainly have an aging population. We know that nine million seniors are going to be homebound in the next 10 years, and that certainly warrants new solutions that can meet them where they are.” – Anne Marie Aponte • (7:05) “The consumer demand and the rapid growth of models like Uber and Netflix and things that put products or services at consumers’ fingertips really have changed the framework of how consumers think about healthcare and why can’t they get the same thing from their healthcare providers.” – Dave Dookeeram • (14:52) “At the end of the day, sickness doesn’t wait for a brick and mortar facility to be open. And our firm belief is in meeting those consumers where they are, and meeting them where they are might mean 9pm on Christmas Day.” – Dave Dookeeram • (33:38) “There is something so special about being in someone’s home. … The amount of information you learn about a patient and their individual barriers to care just by being under that roof with them or wherever they are – if it’s the senior living community or elsewhere – that is stuff that you just can’t see on a claim, you can’t see traditionally in a medical chart.” – Anne Marie Aponte Here are some links and references related to this week’s show: • Redefining On-Demand Care in Senior Populations (bit.ly/3c8IQuo) • On-demand Health Care Is as Easy as Ordering a Pizza (bit.ly/2SVJoMA) • An Uber for Health Care? How On-Demand Health Services Are Bringing Back Old-School Medicine (bit.ly/32yxBXX) If you like the show, please rate and review it wherever you get your podcasts. Subscribe on Apple Podcasts (apple.co/368IdOB), Google Play (bit.ly/2paMqAJ), Spotify (spoti.fi/2Nwu59p), Stitcher (bit.ly/2NmAF1M) or countless other platforms to make sure you never miss an episode. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected] or reach out to MGMA Sr. Editor and podcast host Daniel Williams on Twitter at @MGMADaniel. MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

MGMA Government Affairs' Robert M. Tennant, MA, director of health information technology policy, discusses what he's watching for as medical practices await new interoperability rules and next steps for boosting interoperability, protecting patient data while improving access, and how practice leaders should talk to their EHR vendor about what to expect. For more information, Tennant will present a member-exclusive webinar March 26, "Health IT and Interoperability Final Rules: Implications for Medical Groups." Learn more: https://www.mgma.com/events/health-it-and-interoperability-final-rules-implic. Read the full article for this episode: https://www.mgma.com/resources/government-programs/executive-session-the-road-ahead-for-interoperabi/. Audio: "Street Walk," Paolo Pavan (CC BY-NC-SA 4.0) Producer: Chris Harrop, senior editorial manager, MGMA Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights podcast, we’re joined by Sara Ross (bit.ly/38CtUmc), a keynote speaker, a leadership strategist and the Chief Vitality Officer at BrainAMPED (bit.ly/2P81UiC). Ross is set to open MGMA20 | The Financial Conference with a general session presentation titled “Welcome to the Energy Revolution.” If you're interested in attending The Financial Conference, we’ve got an exclusive $200 discount for podcast listeners looking to join us March 5-7 in Nashville. For more information or to register, visit mgma.com/TFC20 and use the promo code POD20 to receive your $200 discount. We’ve compiled a handful of highlights from Ross’s interview for your convenience: • (15:37) “I’ve seen leaders create environments where they’ve inadvertently made themselves indispensable. And that I think is a very, very dangerous place for people to be, because that means that they have to be a part of every decision. They have to attend every single meeting. They have to respond to every single email. ” • (16:57) “The word ‘self-care’ comes up, and we have a very narrow view of what that is. Sometimes we think that vegging out in front of Netflix is going to be the way to do it and not working is going to be helpful, but we just sit there and we scroll through our emails. Actually teaching people strategies to disconnect from the work that they’re doing and be present where they are is the second side of things that we don’t learn about because we’re so busy trying to work out of all the overwork that we’re experiencing.” Here are some links and reference related to this week’s show: • Hope Won’t Change Things, but this Simple Exercise Will… (bit.ly/3bNk4jk) • The ROI Of Leadership Development In The Rapidly Changing Healthcare Industry (bit.ly/2vGgGX0) • Helping Medical Professionals Avoid Burnout and Suicide (bit.ly/37AUDhp) If you like the show, please rate and review it wherever you get your podcasts. Subscribe on Apple Podcasts (apple.co/368IdOB), Google Play (bit.ly/2paMqAJ), Spotify (spoti.fi/2Nwu59p), Stitcher (bit.ly/2NmAF1M) or countless other platforms to make sure you never miss an episode. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected] or reach out to MGMA Sr. Editor and podcast host Daniel Williams on Twitter at @MGMADaniel. MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights podcast, we’re joined by Matt Seefeld, Executive Vice President of MedEvolve. Seefeld has more than 20 years of healthcare management consulting experience and specializes in revenue cycle technology development and process improvement. You can hear Seefeld speak with co-presenter Andrea Vitalich on “Using Analytics to Automate and Streamline Practice Management and Revenue Cycle” at MGMA20 | The Financial Conference, March 5-7 in Nashville. Still need to reserve your spot? Tune in to this week's episode for an exclusive discount for podcast listeners. For more information or to register, visit mgma.com/TFC20. To access Seefeld’s on-demand MGMA webinar on “A.I.-Driven Workflow Automation: Leveraging New Technologies to Boost Revenue Cycle Productivity and Performance,” which is eligible for ACMPE and CEU credit, visit bit.ly/2H6bGxi. To browse the articles, webinars, case studies and other thought leadership content Seefeld referenced in the show, visit MedEvolve.com/resources. Don’t quite have time to listen to the entire episode? No worries. We’ve compiled a couple highlights from Seefeld’s interview for your convenience: • (12:06) “If you can’t measure it, you can’t improve off of it, and if you can’t improve off it, you can’t get the results.” • (31:51) “There are three components to success in revenue cycle: It’s people, it’s processes and it’s technology. And you have to have ways to analyze and measure performance around those areas in close to real time as possible. You get that right, you’re in a much better shape.” Here are some links and reference related to this week’s show: • Healthcare AI market expected to surge from $2.1 to $36.1 billion by 2025 (bit.ly/2ujNhBH) • Insights: Taming and innovating your revenue cycle management model (bit.ly/39b1PlE) • How a 70-physician specialty practice centralized RCM processes – 5 insights (bit.ly/31EE1nF) • Using Artificial Intelligence to Advance Revenue Cycle Management (bit.ly/3bmmNQD) • Why Workflow Automation Works: 4 Benefits of Swapping Spreadsheets For A Streamlined, Data-Driven Approach (bit.ly/2SiqxuN) If you like the show, please rate and review it wherever you get your podcasts. Subscribe on Apple Podcasts (apple.co/368IdOB), Google Play (bit.ly/2paMqAJ), Spotify (spoti.fi/2Nwu59p), Stitcher (bit.ly/2NmAF1M) or countless other platforms to make sure you never miss an episode. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected] or reach out to MGMA Sr. Editor and podcast host Daniel Williams on Twitter at @MGMADaniel. MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights podcast, we’re joined by Anders Gilberg, Senior Vice President of Government Affairs at MGMA. Headquartered in Washington, D.C., Gilberg and his team recently wrote and released an article (bit.ly/2Up1hVj) on healthcare's outlook for the 2020s, which he discusses in-depth in this week’s show. To sign up for the Washington Connection newsletter or find out how to get involved, visit mgma.com/advocacy. Don’t quite have time to listen to the entire episode? No worries. We’ve compiled an assortment of highlights from Gilberg’s interview for your convenience: • (18:06) “While I personally believe in these predictions … these are not from my personal experience. These are from the experience of the 50,000 MGMA members that can help inform what we do here in Washington.” • (30:34) “It almost sounds overly simplistic. It’s like flying a plane without any data or instruments. But the fact is that that’s what the government has asked our members to do in many respects with these value-based care programs. … A lot of the programs lack data.” • (33:27) “I think the true definition of disruption is that you’re disrupting something that exists today, and I’m not sure we know exactly how healthcare will be disrupted.” • (42:54) “I think working together that we can have a really positive impact on our healthcare system and what we do here in Washington. That’s what a collective voice of an organization like MGMA can do.” If you like the show, please rate and review it wherever you get your podcasts. Subscribe on Apple Podcasts (apple.co/368IdOB), Google Play (bit.ly/2paMqAJ), Spotify (spoti.fi/2Nwu59p), Stitcher (bit.ly/2NmAF1M) or countless other platforms to make sure you never miss an episode. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected] or reach out to MGMA Sr. Editor and podcast host Daniel Williams on Twitter at @MGMADaniel. MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. Additional Resources MGMA20 | The Financial Conference is right around the corner, and we’ve got an exclusive $200 discount for podcast listeners looking to join us March 5-7 in Nashville. For more information or to register, visit mgma.com/TFC20 and use the promo code POD20 to receive your $200 discount. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights podcast, we’re joined by Kristin Baird, President and CEO of the Baird Group. Baird is a consultant, author and speaker who specializes in patient experience, healthcare culture change and medical mystery shopping, among other areas. You can browse Baird’s extensive library of tools, articles, videos, blogs and white papers at baird-group.com/resources. You can also see her selection of books at bit.ly/2O6895L. Don’t quite have time to listen to the entire episode? No worries. We’ve compiled an assortment of highlights from Baird’s interview for your convenience: • (8:31) “I've always believed that healthcare is the ultimate human service. It comes down to one human being caring for another. And I found that in those care relationships, there's a sacred trust at play, and that sacred trust can never be taken for granted.” • (14:57) “We're in the age of consumerism. Our patients are more savvy than ever before. They're consumers who are more involved and question more than ever before. That, I think, has been the biggest impediment is that we haven't kept up well with an age of consumerism.” • (37:50) “When you look at patient satisfaction data, that is people talking about their experience when they've been a patient with you. Nobody's been measuring the ones that got away. So, unless you're not concerned with building value or building your business, phone calls are really important.” Here are some links and reference related to this week’s show: • The Power of the First Phone Call: Factors Influencing Patients’ Likeliness to Return to a Medical Practice (bit.ly/2RknL7W) • A Healthcare Wake-Up Call: Prepare For The Patient Experience Of The Future (bit.ly/2NUNKk4) • Your patient has something to say: Taking customer service insights from the patient’s perspective (bit.ly/3azpXA9) • The role of professional intimacy in patient experience (bit.ly/36kW6Ih) • 3 Surefire Ways to Improve Your Patient Experience in 2020 (bit.ly/36kIm0e) If you like the show, please rate and review it wherever you get your podcasts. Subscribe on Apple Podcasts (apple.co/368IdOB), Google Play (bit.ly/2paMqAJ), Spotify (spoti.fi/2Nwu59p), Stitcher (bit.ly/2NmAF1M) or countless other platforms to make sure you never miss an episode. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected] or reach out to MGMA Sr. Editor and podcast host Daniel Williams on Twitter at @MGMADaniel. MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. Additional Resources Join other healthcare professionals who always keep the bottom line in mind at MGMA20 | The Financial Conference, March 5-7 in Nashville. To learn more or to register, visit mgma.com/TFC20. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights podcast, we’re joined by Phil Boucher (bit.ly/2Rcy1iq), MD, FAAP, Lincoln Pediatrics Group. Dr. Boucher’s a physician time management expert – and he basically has to be. He’s not only a pediatrician, but he’s also a husband, father of five, podcast host, blogger and business coach. Implementing time management processes has allowed Dr. Boucher to achieve his professional goals, all while enjoying his hobbies and personal pursuits. You can find all of Dr. Boucher’s time management resources at privatepracticematters.com (bit.ly/30ChgjX). Don’t quite have time to listen to the entire episode? No worries. We’ve compiled an assortment of highlights from Dr. Boucher’s interview for your convenience: • (5:18) “You have to have a good work life, but you also have to have a good home life, and you can’t let them overlap too much. You have to keep checking your priorities to make sure they’re in line.” • (6:28) “I think there’s so much peace, clarity and confidence that comes when you say, ‘I’m doing what only I can do.’ I’m a physician, and at work, I don’t do a lot of administrative tasks that would be better suited to somebody else, and I’m able to have the confidence and knowledge and people around me that I can really focus on what only I can do. And at home, I’m able to focus on my family and my spouse and my marriage and my health and my well-being and all those things because I’ve got good systems in place that keep me out of the weeds of life, that allow me to focus and do what only I can do.” • (25:10) “You can’t just go and go and go, and you don’t want to be a productivity RVU machine, because you will burn out. There’s no way to prevent that if that’s the bottom line of why we’re doing this. It really has to be about, I can be efficient at work, and I can be efficient in my home life, and if I can be more efficient at work and see patients in a shorter period of time, that gives me more time to be at home.” Here are some links and reference related to this week’s show: • Physician burnout costs industry $4.6B annually (bit.ly/36adnnl) • Don’t Do Anything Someone Else Can Do 80% As Well (bit.ly/3asNSAW) • Where Does the Time Go? Time Management in Medicine (bit.ly/37e18r5) • You >>>> Your Work. Make Time for Mental Margin (bit.ly/36dlzDs) • Are you a candidate for burnout? If you are working in healthcare, you definitely are (bit.ly/2RyvbDw) If you like the show, please rate and review it wherever you get your podcasts. Subscribe on Apple Podcasts (apple.co/368IdOB), Google Play (bit.ly/2paMqAJ), Spotify (spoti.fi/2Nwu59p), Stitcher (bit.ly/2NmAF1M) or countless other platforms to make sure you never miss an episode. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected] or reach out to MGMA Sr. Editor and podcast host Daniel Williams on Twitter at @MGMADaniel. MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. Additional Resources Join other healthcare professionals who always keep the bottom line in mind at MGMA20 | The Financial Conference, March 5-7 in Nashville. To learn more or to register, visit mgma.com/TFC20. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Ron Holder, MHA, FACMPE, FACHE, chief operating officer, MGMA, sits down to discuss the unique challenges for recruiting physicians in a health system setting and the leadership skills needed to build a strong culture in a healthcare organization. Find more Executive View content at https://www.mgma.com/executiveview. Audio: "Street Walk," Paolo Pavan (CC BY-NC-SA 4.0) Producer: Chris Harrop, senior editorial manager, MGMA Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights podcast, we receive an overview of MGMA20 | The Financial Conference from Craig Wiberg and hear from Tom Campanella on finding opportunity in healthcare disruption. Wiberg is a Sr. Editor for MGMA and serves as the lead content strategist for MGMA’s live events. Campanella — who will be a featured speaker at The Financial Conference, March 5-7 in Nashville — has nearly 30 years of industry experience and is currently a health economics professor and the director of healthcare business programs at Baldwin Wallace University in Ohio. MGMA’s Financial Conference is an industry-leading event designed to arm healthcare professionals with the education and tools needed to run a more profitable and efficient practice. Year after year, The Financial Conference brings together leading financial experts from across the healthcare spectrum to dig deep into pertinent topics like payer contracting, business intelligence and revenue cycle management. To learn more about MGMA20 | The Financial Conference or take advantage of early bird registration, visit mgma.com/TFC20. Don’t quite have time to listen to the entire episode? No worries. We’ve compiled a few highlights from Wiberg’s and Campanella’s interviews for your convenience: • (15:48) “Things are changing so quickly, and there’s so many new sets of tools that it really is super important to take this time to develop yourself as a leader and as a worker.” – Craig Wiberg • (35:09) “Disruption is, in effect, upending the apple cart, if you want to say, of the status quo system of healthcare.” – Tom Campanella • (52:50) “Change can be uncomfortable. I don’t care if it’s personal life or work life. I think they [listeners of the podcast] need to embrace this new world and recognize that it can’t be business as usual, but also recognize that this is a tremendous opportunity, both for them and their organization.” – Tom Campanella Here are some links and reference related to this week’s show: • Navigating the unknowns of an underperforming revenue cycle (bit.ly/36TU9ng) • The upside of downside: Innovative strategies for protecting downside risk (bit.ly/30lOgwC) • Taking the fear out of new codes and embracing eConsults (bit.ly/35Nu9IM) • Riding The Disruption Wave In Healthcare (bit.ly/2tUKrm3) • Largest disruptors in healthcare from the past year (bit.ly/2RfT42j) If you like the show, please rate and review it wherever you get your podcasts. Subscribe on Apple Podcasts (apple.co/368IdOB), Google Play (bit.ly/2paMqAJ), Spotify (spoti.fi/2Nwu59p), Stitcher (bit.ly/2NmAF1M) or countless other platforms to make sure you never miss an episode. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected] or reach out to MGMA Sr. Editor and podcast host Daniel Williams on Twitter at @MGMADaniel. MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. Additional Resources Microsoft Excel’s Pivot Table feature is a fast and powerful way to analyze and consolidate large amounts of data and quickly extract critical knowledge. You can learn how to integrate pivot tables into your medical practice at an MGMA online seminar, Jan. 28-29. During this workshop, presenter Nate Moore will provide a hands-on demonstration and answer questions on how to use this essential tool to analyze your organization’s revenue cycle. For more information or to register, search “pivot table” at mgma.com/store. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights podcast, we’re joined by Adrienne Lloyd, MHA, FACHE, chief administrative officer, Duke Eye Center. Adrienne is an MGMA practice management consultant with more than 19 years in healthcare leadership, including a lengthy stint at the Mayo Clinic. She’s certified in Lean and Six Sigma and specializes in training medical professionals on process improvement. You can see Adrienne present on “Key Steps in Utilizing Lean and Six Sigma for Clinic Optimization” at The Operations Conference, April 16-18 in Phoenix. To capitalize on early bird registration or learn more about the conference, visit mgma.com/TOC. Here are some links and reference related to this week’s show: • 5S your practice for optimal success (bit.ly/2MN0J71) • Healthcare Companies Turn to Lean Six Sigma for Better Quality Care and Patient Outcomes (bit.ly/2FgWL2h) • Process Improvement Should Be Led by People, Supported by Technology (bit.ly/2SPrJqj) • Lean Leadership 100 Level (MGMA Online Course) (bit.ly/2ueElwN) • 3 Ways Tech is Leading the Way for Healthcare Process Improvements (bit.ly/2SOyPLG) • The Application of Lean in Healthcare (bit.ly/36ploFV) If you like the show, please rate and review it wherever you get your podcasts. Subscribe on Apple Podcasts (apple.co/368IdOB), Google Play (bit.ly/2paMqAJ), Spotify (spoti.fi/2Nwu59p), Stitcher (bit.ly/2NmAF1M) or countless other platforms to make sure you never miss an episode. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected] or reach out to MGMA Sr. Editor and podcast host Daniel Williams on Twitter at @MGMADaniel. MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. Additional Resources Join other healthcare professionals who always keep the bottom line in mind at MGMA20 | The Financial Conference, March 5-7 in Nashville, Tennessee. To learn more or take advantage of early bird registration, visit the events page at mgma.com. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights podcast, we’re joined by Lauren Swanson, SPHR, Sr. Manager of Human Resources Talent for MGMA. Swanson has nearly a decade of healthcare HR experience and has a unique perspective on both sides of the industry’s ever-changing job market, and what those looking for a healthcare job can do to land that dream job in 2020. To post a job or browse hundreds of available positions nationwide, visit the MGMA Career Center at careers.mgma.com. You can also search for related articles, podcasts, books, webinars, member tools and other resources at mgma.com/resources. This episode also features a special appearance by MGMA Sr. Data Analyst Ashley Voss, who will be leading a Jan. 14th webinar on best practices for participating in the MGMA Compensation and Production Survey. To register or learn more about this free webinar, visit the events page at mgma.com. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this special holiday episode of the MGMA Insights podcast, we’re joined by this year’s distinguished trio of MGMA award winners: Javon Bea, Harwick Innovation Award; Mathew Rigdon, Legislative Liaison of the Year; and Sarah Holt, Lifetime Achievement Award. Each interview was conducted as part of the MGMA Live experience onsite at MGMA19 | The Annual Conference in New Orleans. Bea, Rigdon and Holt are perfect examples of everyday MGMA members making significant impacts on the healthcare industry. Do you fit the same bill or know a member who does? Then visit the MGMA Awards (bit.ly/361qesZ) page. Don’t quite have time to listen to the entire episode? No worries. We’ve compiled a highlight from each honoree’s interview for your convenience: • “Growing up, I was one of 12 children, and my father didn’t make a lot of money. We lived in a small home with one bathroom for 14 of us, so I pretty well learned at the age of eight that if I wanted anything but the basic necessities, I needed to work for it.” – Javon Bea • “I don’t envy them (legislators), but I respect them for the really hard decisions they’ve made. My experience has been in my state that our representatives and senators are good people, and they’re just trying to do the best.” – Mathew Rigdon • “We have to take care of ourselves. Because if we don’t take care of ourselves, we can’t take care of the universe of people, physicians, staff and patients that we have to take care of.” – Sarah Holt If you like the show, please rate and review it wherever you get your podcasts. Subscribe on Apple Podcasts (apple.co/368IdOB), Google Play (bit.ly/2paMqAJ), Spotify (spoti.fi/2Nwu59p), Stitcher (bit.ly/2NmAF1M) or countless other platforms to make sure you never miss an episode. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected] or reach out to MGMA Sr. Editor and podcast host Daniel Williams on Twitter at @MGMADaniel (twitter.com/MGMADaniel). MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. Additional Resources Make staffing your medical practice easier with MGMA’s Simple Guide to Hiring Series. To purchase or preview any of the seven titles in the series, search for “simple guide” at mgma.com/store. Join other healthcare professionals who always keep the bottom line in mind at MGMA20 | The Financial Conference, March 5-7 in Nashville, Tennessee. To learn more or take advantage of early bird registration, visit the events page at mgma.com. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights podcast, we’re joined by Peter Korzenik and Larry Epstein representing Give Back Global, a nonprofit pairing African healthcare providers with highly skilled U.S. volunteers in order to improve management and non-clinical business operations in remote African areas. Korzenik is the founder and president of the organization, and Epstein has served as a program mentor since late 2018. To learn more or get involved with Give Back Global, visit givebackglobal.org or reach out to Larry on LinkedIn (www.linkedin.com/in/peterkorzenik). Here are some links and references related to this week’s show: * Shortage of Healthcare Workers in Developing Countries—Africa (bit.ly/2M2ARDP) * Perspectives on Developing Healthcare Managers in Africa (bit.ly/2S4JeSS) * Local man decides to give back globally (bit.ly/2tkcBGx) * Management Education is Critical for Effective Healthcare in Africa (bit.ly/36MTqnv) * Understanding the Health Challenges Facing Rural Communities (bit.ly/34oPJTm) If you like the show, please rate and review it wherever you get your podcasts. Subscribe on Apple Podcasts (apple.co/368IdOB), Google Play (bit.ly/2paMqAJ), Spotify (spoti.fi/2Nwu59p), Stitcher (bit.ly/2NmAF1M) or countless other platforms to make sure you never miss an episode. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected] or reach out to MGMA Sr. Editor and podcast host Daniel Williams on Twitter at @MGMADaniel. MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. Additional Resources Make staffing your medical practice easier with MGMA’s Simple Guide to Hiring Series. To purchase or preview any of the seven titles in the series, search for “simple guide” at mgma.com/store. Join other healthcare professionals who always keep the bottom line in mind at MGMA20 | The Financial Conference, March 5-7 in Nashville, Tennessee. To learn more or take advantage of early-bird registration, visit the events page at mgma.com. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights podcast, we’re joined by Mary Kelly, a retired Navy commander, author and keynote speaker on leadership, productivity and business growth. In speaking with many national and state MGMA members, Kelly understands the importance of the change management process, helping myriad practice managers and healthcare professionals embrace change in an industry that’s always evolving. Key quote: “We, sometimes as leaders, have to figure out what change is meaningful and what change is not. So in the medical world, obviously, if it’s regulated and mandated, we have to do it. How you present it to your people is, I think, the leader’s challenge.” You can access Mary’s 5-minute plans at kiwilive.com keyword: dog. Here are some links and references related to this week’s show: * How Leaders Create a Culture of Accountability in Health Care (bit.ly/2DNAXuo) * Medical Group Managers Build Effective Practices with Strategies from Leadership Expert Mary Kelly (prn.to/33ZIelG) * How veterans can start a health care career – even without a military medical background (bit.ly/2rYRb1f) * Resistance to change in healthcare: Our fatal flaw (bit.ly/36brNEj) * 5 healthy workflow habits for busy specialist practice managers (bit.ly/2RqlIjg) * Opportunities in Healthcare for Military Veterans (bit.ly/368cU5o) If you like the show, please rate and review it wherever you get your podcasts. Subscribe on Apple Podcasts (apple.co/368IdOB), Google Play (bit.ly/2paMqAJ), Spotify (spoti.fi/2Nwu59p), Stitcher (bit.ly/2NmAF1M) or countless other platforms to make sure you never miss an episode. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected] or reach out to MGMA Sr. Editor and podcast host Daniel Williams on Twitter at @MGMADaniel. MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Tim Coan, founder and chief executive officer of ALN Medical Management, shares why he sees new payment methodologies as simply tools in the migration to value-based care and why many in healthcare aren't seeing a change in the cost curve. He also explains why he is bullish on the future of independently owned medical practices and how they can make the case for offering the best actual value in the market to patients and payers alike. Find more Executive Session content at https://www.mgma.com/executiveview. Intro/Outro: "Street Walk," Paolo Pavan (CC BY-NC-SA 4.0) Producer: Chris Harrop, senior editorial manager, MGMA Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.