Balancing the Human Touch with Digital Innovation to Enhance Patient Experience

Advanced analytics can help predict and manage appropriate care, but an equally important factor is a strong provider-patient relationship. Drawing on her work and leadership as the Chief of Digital Innovation for Seattle's Children's Hospital, Dr. Wendy Sue Swanson (https://bit.ly/2Ru6A2X) discusses how revolutionizing electronic communication can foster effective provider-patient relationships while maintaining the essential human element. To learn more from Dr. Swanson, you can hear her keynote address at MGMA’s upcoming virtual event, The Medical Practice Excellence Conference, which will be held October 19th-21st. You can register for the event at bit.ly/3ahdelB. Thanks to First Healthcare Compliance and NextGen Healthcare for sponsoring this episode. Visit https://bit.ly/33yPkz8 to learn more about the First Healthcare Compliance platform. And to learn more about how NextGen Healthcare is empowering the transformation of ambulatory practices, visit https://bit.ly/3kfVbA0. ​If you like the show, please rate and review it wherever you get your podcasts. If you have topics you'd like us to cover or experts you'd like us to interview, email us at [email protected], or reach out to MGMA Sr. Editor and MGMA Insights podcast host Daniel Williams on Twitter at twitter.com/MGMADaniel. MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams.

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Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.