MGMA Podcasts

In this episode of the MGMA Insights podcast, we’re joined by Dave Dookeeram and Anne Marie Aponte, of DispatchHealth, a Colorado-based organization offering in-home and on-demand care in 12 states across the country. Dookeeram and Aponte will be co-presenters at MGMA20 | The Financial Conference, delivering a session titled “Driving Financial Results in Consumer-centric, Value-based Arrangements.” Still need to reserve your spot at the conference, March 5-7 in Nashville? Use the code POD20 at registration to save $200 as an exclusive discount for podcast listeners. For more information or to register, visit mgma.com/TFC20. We’ve compiled a handful of highlights from Dookeeram’s and Aponte’s interview for your convenience: • (6:17) “Core to what we do and what you see in a lot of in-home care models is really focusing on our senior population. We certainly have an aging population. We know that nine million seniors are going to be homebound in the next 10 years, and that certainly warrants new solutions that can meet them where they are.” – Anne Marie Aponte • (7:05) “The consumer demand and the rapid growth of models like Uber and Netflix and things that put products or services at consumers’ fingertips really have changed the framework of how consumers think about healthcare and why can’t they get the same thing from their healthcare providers.” – Dave Dookeeram • (14:52) “At the end of the day, sickness doesn’t wait for a brick and mortar facility to be open. And our firm belief is in meeting those consumers where they are, and meeting them where they are might mean 9pm on Christmas Day.” – Dave Dookeeram • (33:38) “There is something so special about being in someone’s home. … The amount of information you learn about a patient and their individual barriers to care just by being under that roof with them or wherever they are – if it’s the senior living community or elsewhere – that is stuff that you just can’t see on a claim, you can’t see traditionally in a medical chart.” – Anne Marie Aponte Here are some links and references related to this week’s show: • Redefining On-Demand Care in Senior Populations (bit.ly/3c8IQuo) • On-demand Health Care Is as Easy as Ordering a Pizza (bit.ly/2SVJoMA) • An Uber for Health Care? How On-Demand Health Services Are Bringing Back Old-School Medicine (bit.ly/32yxBXX) If you like the show, please rate and review it wherever you get your podcasts. Subscribe on Apple Podcasts (apple.co/368IdOB), Google Play (bit.ly/2paMqAJ), Spotify (spoti.fi/2Nwu59p), Stitcher (bit.ly/2NmAF1M) or countless other platforms to make sure you never miss an episode. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected] or reach out to MGMA Sr. Editor and podcast host Daniel Williams on Twitter at @MGMADaniel. MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

MGMA Government Affairs' Robert M. Tennant, MA, director of health information technology policy, discusses what he's watching for as medical practices await new interoperability rules and next steps for boosting interoperability, protecting patient data while improving access, and how practice leaders should talk to their EHR vendor about what to expect. For more information, Tennant will present a member-exclusive webinar March 26, "Health IT and Interoperability Final Rules: Implications for Medical Groups." Learn more: https://www.mgma.com/events/health-it-and-interoperability-final-rules-implic. Read the full article for this episode: https://www.mgma.com/resources/government-programs/executive-session-the-road-ahead-for-interoperabi/. Audio: "Street Walk," Paolo Pavan (CC BY-NC-SA 4.0) Producer: Chris Harrop, senior editorial manager, MGMA Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights podcast, we’re joined by Sara Ross (bit.ly/38CtUmc), a keynote speaker, a leadership strategist and the Chief Vitality Officer at BrainAMPED (bit.ly/2P81UiC). Ross is set to open MGMA20 | The Financial Conference with a general session presentation titled “Welcome to the Energy Revolution.” If you're interested in attending The Financial Conference, we’ve got an exclusive $200 discount for podcast listeners looking to join us March 5-7 in Nashville. For more information or to register, visit mgma.com/TFC20 and use the promo code POD20 to receive your $200 discount. We’ve compiled a handful of highlights from Ross’s interview for your convenience: • (15:37) “I’ve seen leaders create environments where they’ve inadvertently made themselves indispensable. And that I think is a very, very dangerous place for people to be, because that means that they have to be a part of every decision. They have to attend every single meeting. They have to respond to every single email. ” • (16:57) “The word ‘self-care’ comes up, and we have a very narrow view of what that is. Sometimes we think that vegging out in front of Netflix is going to be the way to do it and not working is going to be helpful, but we just sit there and we scroll through our emails. Actually teaching people strategies to disconnect from the work that they’re doing and be present where they are is the second side of things that we don’t learn about because we’re so busy trying to work out of all the overwork that we’re experiencing.” Here are some links and reference related to this week’s show: • Hope Won’t Change Things, but this Simple Exercise Will… (bit.ly/3bNk4jk) • The ROI Of Leadership Development In The Rapidly Changing Healthcare Industry (bit.ly/2vGgGX0) • Helping Medical Professionals Avoid Burnout and Suicide (bit.ly/37AUDhp) If you like the show, please rate and review it wherever you get your podcasts. Subscribe on Apple Podcasts (apple.co/368IdOB), Google Play (bit.ly/2paMqAJ), Spotify (spoti.fi/2Nwu59p), Stitcher (bit.ly/2NmAF1M) or countless other platforms to make sure you never miss an episode. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected] or reach out to MGMA Sr. Editor and podcast host Daniel Williams on Twitter at @MGMADaniel. MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights podcast, we’re joined by Matt Seefeld, Executive Vice President of MedEvolve. Seefeld has more than 20 years of healthcare management consulting experience and specializes in revenue cycle technology development and process improvement. You can hear Seefeld speak with co-presenter Andrea Vitalich on “Using Analytics to Automate and Streamline Practice Management and Revenue Cycle” at MGMA20 | The Financial Conference, March 5-7 in Nashville. Still need to reserve your spot? Tune in to this week's episode for an exclusive discount for podcast listeners. For more information or to register, visit mgma.com/TFC20. To access Seefeld’s on-demand MGMA webinar on “A.I.-Driven Workflow Automation: Leveraging New Technologies to Boost Revenue Cycle Productivity and Performance,” which is eligible for ACMPE and CEU credit, visit bit.ly/2H6bGxi. To browse the articles, webinars, case studies and other thought leadership content Seefeld referenced in the show, visit MedEvolve.com/resources. Don’t quite have time to listen to the entire episode? No worries. We’ve compiled a couple highlights from Seefeld’s interview for your convenience: • (12:06) “If you can’t measure it, you can’t improve off of it, and if you can’t improve off it, you can’t get the results.” • (31:51) “There are three components to success in revenue cycle: It’s people, it’s processes and it’s technology. And you have to have ways to analyze and measure performance around those areas in close to real time as possible. You get that right, you’re in a much better shape.” Here are some links and reference related to this week’s show: • Healthcare AI market expected to surge from $2.1 to $36.1 billion by 2025 (bit.ly/2ujNhBH) • Insights: Taming and innovating your revenue cycle management model (bit.ly/39b1PlE) • How a 70-physician specialty practice centralized RCM processes – 5 insights (bit.ly/31EE1nF) • Using Artificial Intelligence to Advance Revenue Cycle Management (bit.ly/3bmmNQD) • Why Workflow Automation Works: 4 Benefits of Swapping Spreadsheets For A Streamlined, Data-Driven Approach (bit.ly/2SiqxuN) If you like the show, please rate and review it wherever you get your podcasts. Subscribe on Apple Podcasts (apple.co/368IdOB), Google Play (bit.ly/2paMqAJ), Spotify (spoti.fi/2Nwu59p), Stitcher (bit.ly/2NmAF1M) or countless other platforms to make sure you never miss an episode. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected] or reach out to MGMA Sr. Editor and podcast host Daniel Williams on Twitter at @MGMADaniel. MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights podcast, we’re joined by Anders Gilberg, Senior Vice President of Government Affairs at MGMA. Headquartered in Washington, D.C., Gilberg and his team recently wrote and released an article (bit.ly/2Up1hVj) on healthcare's outlook for the 2020s, which he discusses in-depth in this week’s show. To sign up for the Washington Connection newsletter or find out how to get involved, visit mgma.com/advocacy. Don’t quite have time to listen to the entire episode? No worries. We’ve compiled an assortment of highlights from Gilberg’s interview for your convenience: • (18:06) “While I personally believe in these predictions … these are not from my personal experience. These are from the experience of the 50,000 MGMA members that can help inform what we do here in Washington.” • (30:34) “It almost sounds overly simplistic. It’s like flying a plane without any data or instruments. But the fact is that that’s what the government has asked our members to do in many respects with these value-based care programs. … A lot of the programs lack data.” • (33:27) “I think the true definition of disruption is that you’re disrupting something that exists today, and I’m not sure we know exactly how healthcare will be disrupted.” • (42:54) “I think working together that we can have a really positive impact on our healthcare system and what we do here in Washington. That’s what a collective voice of an organization like MGMA can do.” If you like the show, please rate and review it wherever you get your podcasts. Subscribe on Apple Podcasts (apple.co/368IdOB), Google Play (bit.ly/2paMqAJ), Spotify (spoti.fi/2Nwu59p), Stitcher (bit.ly/2NmAF1M) or countless other platforms to make sure you never miss an episode. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected] or reach out to MGMA Sr. Editor and podcast host Daniel Williams on Twitter at @MGMADaniel. MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. Additional Resources MGMA20 | The Financial Conference is right around the corner, and we’ve got an exclusive $200 discount for podcast listeners looking to join us March 5-7 in Nashville. For more information or to register, visit mgma.com/TFC20 and use the promo code POD20 to receive your $200 discount. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights podcast, we’re joined by Kristin Baird, President and CEO of the Baird Group. Baird is a consultant, author and speaker who specializes in patient experience, healthcare culture change and medical mystery shopping, among other areas. You can browse Baird’s extensive library of tools, articles, videos, blogs and white papers at baird-group.com/resources. You can also see her selection of books at bit.ly/2O6895L. Don’t quite have time to listen to the entire episode? No worries. We’ve compiled an assortment of highlights from Baird’s interview for your convenience: • (8:31) “I've always believed that healthcare is the ultimate human service. It comes down to one human being caring for another. And I found that in those care relationships, there's a sacred trust at play, and that sacred trust can never be taken for granted.” • (14:57) “We're in the age of consumerism. Our patients are more savvy than ever before. They're consumers who are more involved and question more than ever before. That, I think, has been the biggest impediment is that we haven't kept up well with an age of consumerism.” • (37:50) “When you look at patient satisfaction data, that is people talking about their experience when they've been a patient with you. Nobody's been measuring the ones that got away. So, unless you're not concerned with building value or building your business, phone calls are really important.” Here are some links and reference related to this week’s show: • The Power of the First Phone Call: Factors Influencing Patients’ Likeliness to Return to a Medical Practice (bit.ly/2RknL7W) • A Healthcare Wake-Up Call: Prepare For The Patient Experience Of The Future (bit.ly/2NUNKk4) • Your patient has something to say: Taking customer service insights from the patient’s perspective (bit.ly/3azpXA9) • The role of professional intimacy in patient experience (bit.ly/36kW6Ih) • 3 Surefire Ways to Improve Your Patient Experience in 2020 (bit.ly/36kIm0e) If you like the show, please rate and review it wherever you get your podcasts. Subscribe on Apple Podcasts (apple.co/368IdOB), Google Play (bit.ly/2paMqAJ), Spotify (spoti.fi/2Nwu59p), Stitcher (bit.ly/2NmAF1M) or countless other platforms to make sure you never miss an episode. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected] or reach out to MGMA Sr. Editor and podcast host Daniel Williams on Twitter at @MGMADaniel. MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. Additional Resources Join other healthcare professionals who always keep the bottom line in mind at MGMA20 | The Financial Conference, March 5-7 in Nashville. To learn more or to register, visit mgma.com/TFC20. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights podcast, we’re joined by Phil Boucher (bit.ly/2Rcy1iq), MD, FAAP, Lincoln Pediatrics Group. Dr. Boucher’s a physician time management expert – and he basically has to be. He’s not only a pediatrician, but he’s also a husband, father of five, podcast host, blogger and business coach. Implementing time management processes has allowed Dr. Boucher to achieve his professional goals, all while enjoying his hobbies and personal pursuits. You can find all of Dr. Boucher’s time management resources at privatepracticematters.com (bit.ly/30ChgjX). Don’t quite have time to listen to the entire episode? No worries. We’ve compiled an assortment of highlights from Dr. Boucher’s interview for your convenience: • (5:18) “You have to have a good work life, but you also have to have a good home life, and you can’t let them overlap too much. You have to keep checking your priorities to make sure they’re in line.” • (6:28) “I think there’s so much peace, clarity and confidence that comes when you say, ‘I’m doing what only I can do.’ I’m a physician, and at work, I don’t do a lot of administrative tasks that would be better suited to somebody else, and I’m able to have the confidence and knowledge and people around me that I can really focus on what only I can do. And at home, I’m able to focus on my family and my spouse and my marriage and my health and my well-being and all those things because I’ve got good systems in place that keep me out of the weeds of life, that allow me to focus and do what only I can do.” • (25:10) “You can’t just go and go and go, and you don’t want to be a productivity RVU machine, because you will burn out. There’s no way to prevent that if that’s the bottom line of why we’re doing this. It really has to be about, I can be efficient at work, and I can be efficient in my home life, and if I can be more efficient at work and see patients in a shorter period of time, that gives me more time to be at home.” Here are some links and reference related to this week’s show: • Physician burnout costs industry $4.6B annually (bit.ly/36adnnl) • Don’t Do Anything Someone Else Can Do 80% As Well (bit.ly/3asNSAW) • Where Does the Time Go? Time Management in Medicine (bit.ly/37e18r5) • You >>>> Your Work. Make Time for Mental Margin (bit.ly/36dlzDs) • Are you a candidate for burnout? If you are working in healthcare, you definitely are (bit.ly/2RyvbDw) If you like the show, please rate and review it wherever you get your podcasts. Subscribe on Apple Podcasts (apple.co/368IdOB), Google Play (bit.ly/2paMqAJ), Spotify (spoti.fi/2Nwu59p), Stitcher (bit.ly/2NmAF1M) or countless other platforms to make sure you never miss an episode. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected] or reach out to MGMA Sr. Editor and podcast host Daniel Williams on Twitter at @MGMADaniel. MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. Additional Resources Join other healthcare professionals who always keep the bottom line in mind at MGMA20 | The Financial Conference, March 5-7 in Nashville. To learn more or to register, visit mgma.com/TFC20. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Ron Holder, MHA, FACMPE, FACHE, chief operating officer, MGMA, sits down to discuss the unique challenges for recruiting physicians in a health system setting and the leadership skills needed to build a strong culture in a healthcare organization. Find more Executive View content at https://www.mgma.com/executiveview. Audio: "Street Walk," Paolo Pavan (CC BY-NC-SA 4.0) Producer: Chris Harrop, senior editorial manager, MGMA Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights podcast, we receive an overview of MGMA20 | The Financial Conference from Craig Wiberg and hear from Tom Campanella on finding opportunity in healthcare disruption. Wiberg is a Sr. Editor for MGMA and serves as the lead content strategist for MGMA’s live events. Campanella — who will be a featured speaker at The Financial Conference, March 5-7 in Nashville — has nearly 30 years of industry experience and is currently a health economics professor and the director of healthcare business programs at Baldwin Wallace University in Ohio. MGMA’s Financial Conference is an industry-leading event designed to arm healthcare professionals with the education and tools needed to run a more profitable and efficient practice. Year after year, The Financial Conference brings together leading financial experts from across the healthcare spectrum to dig deep into pertinent topics like payer contracting, business intelligence and revenue cycle management. To learn more about MGMA20 | The Financial Conference or take advantage of early bird registration, visit mgma.com/TFC20. Don’t quite have time to listen to the entire episode? No worries. We’ve compiled a few highlights from Wiberg’s and Campanella’s interviews for your convenience: • (15:48) “Things are changing so quickly, and there’s so many new sets of tools that it really is super important to take this time to develop yourself as a leader and as a worker.” – Craig Wiberg • (35:09) “Disruption is, in effect, upending the apple cart, if you want to say, of the status quo system of healthcare.” – Tom Campanella • (52:50) “Change can be uncomfortable. I don’t care if it’s personal life or work life. I think they [listeners of the podcast] need to embrace this new world and recognize that it can’t be business as usual, but also recognize that this is a tremendous opportunity, both for them and their organization.” – Tom Campanella Here are some links and reference related to this week’s show: • Navigating the unknowns of an underperforming revenue cycle (bit.ly/36TU9ng) • The upside of downside: Innovative strategies for protecting downside risk (bit.ly/30lOgwC) • Taking the fear out of new codes and embracing eConsults (bit.ly/35Nu9IM) • Riding The Disruption Wave In Healthcare (bit.ly/2tUKrm3) • Largest disruptors in healthcare from the past year (bit.ly/2RfT42j) If you like the show, please rate and review it wherever you get your podcasts. Subscribe on Apple Podcasts (apple.co/368IdOB), Google Play (bit.ly/2paMqAJ), Spotify (spoti.fi/2Nwu59p), Stitcher (bit.ly/2NmAF1M) or countless other platforms to make sure you never miss an episode. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected] or reach out to MGMA Sr. Editor and podcast host Daniel Williams on Twitter at @MGMADaniel. MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. Additional Resources Microsoft Excel’s Pivot Table feature is a fast and powerful way to analyze and consolidate large amounts of data and quickly extract critical knowledge. You can learn how to integrate pivot tables into your medical practice at an MGMA online seminar, Jan. 28-29. During this workshop, presenter Nate Moore will provide a hands-on demonstration and answer questions on how to use this essential tool to analyze your organization’s revenue cycle. For more information or to register, search “pivot table” at mgma.com/store. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights podcast, we’re joined by Adrienne Lloyd, MHA, FACHE, chief administrative officer, Duke Eye Center. Adrienne is an MGMA practice management consultant with more than 19 years in healthcare leadership, including a lengthy stint at the Mayo Clinic. She’s certified in Lean and Six Sigma and specializes in training medical professionals on process improvement. You can see Adrienne present on “Key Steps in Utilizing Lean and Six Sigma for Clinic Optimization” at The Operations Conference, April 16-18 in Phoenix. To capitalize on early bird registration or learn more about the conference, visit mgma.com/TOC. Here are some links and reference related to this week’s show: • 5S your practice for optimal success (bit.ly/2MN0J71) • Healthcare Companies Turn to Lean Six Sigma for Better Quality Care and Patient Outcomes (bit.ly/2FgWL2h) • Process Improvement Should Be Led by People, Supported by Technology (bit.ly/2SPrJqj) • Lean Leadership 100 Level (MGMA Online Course) (bit.ly/2ueElwN) • 3 Ways Tech is Leading the Way for Healthcare Process Improvements (bit.ly/2SOyPLG) • The Application of Lean in Healthcare (bit.ly/36ploFV) If you like the show, please rate and review it wherever you get your podcasts. Subscribe on Apple Podcasts (apple.co/368IdOB), Google Play (bit.ly/2paMqAJ), Spotify (spoti.fi/2Nwu59p), Stitcher (bit.ly/2NmAF1M) or countless other platforms to make sure you never miss an episode. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected] or reach out to MGMA Sr. Editor and podcast host Daniel Williams on Twitter at @MGMADaniel. MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. Additional Resources Join other healthcare professionals who always keep the bottom line in mind at MGMA20 | The Financial Conference, March 5-7 in Nashville, Tennessee. To learn more or take advantage of early bird registration, visit the events page at mgma.com. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights podcast, we’re joined by Lauren Swanson, SPHR, Sr. Manager of Human Resources Talent for MGMA. Swanson has nearly a decade of healthcare HR experience and has a unique perspective on both sides of the industry’s ever-changing job market, and what those looking for a healthcare job can do to land that dream job in 2020. To post a job or browse hundreds of available positions nationwide, visit the MGMA Career Center at careers.mgma.com. You can also search for related articles, podcasts, books, webinars, member tools and other resources at mgma.com/resources. This episode also features a special appearance by MGMA Sr. Data Analyst Ashley Voss, who will be leading a Jan. 14th webinar on best practices for participating in the MGMA Compensation and Production Survey. To register or learn more about this free webinar, visit the events page at mgma.com. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this special holiday episode of the MGMA Insights podcast, we’re joined by this year’s distinguished trio of MGMA award winners: Javon Bea, Harwick Innovation Award; Mathew Rigdon, Legislative Liaison of the Year; and Sarah Holt, Lifetime Achievement Award. Each interview was conducted as part of the MGMA Live experience onsite at MGMA19 | The Annual Conference in New Orleans. Bea, Rigdon and Holt are perfect examples of everyday MGMA members making significant impacts on the healthcare industry. Do you fit the same bill or know a member who does? Then visit the MGMA Awards (bit.ly/361qesZ) page. Don’t quite have time to listen to the entire episode? No worries. We’ve compiled a highlight from each honoree’s interview for your convenience: • “Growing up, I was one of 12 children, and my father didn’t make a lot of money. We lived in a small home with one bathroom for 14 of us, so I pretty well learned at the age of eight that if I wanted anything but the basic necessities, I needed to work for it.” – Javon Bea • “I don’t envy them (legislators), but I respect them for the really hard decisions they’ve made. My experience has been in my state that our representatives and senators are good people, and they’re just trying to do the best.” – Mathew Rigdon • “We have to take care of ourselves. Because if we don’t take care of ourselves, we can’t take care of the universe of people, physicians, staff and patients that we have to take care of.” – Sarah Holt If you like the show, please rate and review it wherever you get your podcasts. Subscribe on Apple Podcasts (apple.co/368IdOB), Google Play (bit.ly/2paMqAJ), Spotify (spoti.fi/2Nwu59p), Stitcher (bit.ly/2NmAF1M) or countless other platforms to make sure you never miss an episode. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected] or reach out to MGMA Sr. Editor and podcast host Daniel Williams on Twitter at @MGMADaniel (twitter.com/MGMADaniel). MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. Additional Resources Make staffing your medical practice easier with MGMA’s Simple Guide to Hiring Series. To purchase or preview any of the seven titles in the series, search for “simple guide” at mgma.com/store. Join other healthcare professionals who always keep the bottom line in mind at MGMA20 | The Financial Conference, March 5-7 in Nashville, Tennessee. To learn more or take advantage of early bird registration, visit the events page at mgma.com. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights podcast, we’re joined by Peter Korzenik and Larry Epstein representing Give Back Global, a nonprofit pairing African healthcare providers with highly skilled U.S. volunteers in order to improve management and non-clinical business operations in remote African areas. Korzenik is the founder and president of the organization, and Epstein has served as a program mentor since late 2018. To learn more or get involved with Give Back Global, visit givebackglobal.org or reach out to Larry on LinkedIn (www.linkedin.com/in/peterkorzenik). Here are some links and references related to this week’s show: * Shortage of Healthcare Workers in Developing Countries—Africa (bit.ly/2M2ARDP) * Perspectives on Developing Healthcare Managers in Africa (bit.ly/2S4JeSS) * Local man decides to give back globally (bit.ly/2tkcBGx) * Management Education is Critical for Effective Healthcare in Africa (bit.ly/36MTqnv) * Understanding the Health Challenges Facing Rural Communities (bit.ly/34oPJTm) If you like the show, please rate and review it wherever you get your podcasts. Subscribe on Apple Podcasts (apple.co/368IdOB), Google Play (bit.ly/2paMqAJ), Spotify (spoti.fi/2Nwu59p), Stitcher (bit.ly/2NmAF1M) or countless other platforms to make sure you never miss an episode. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected] or reach out to MGMA Sr. Editor and podcast host Daniel Williams on Twitter at @MGMADaniel. MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. Additional Resources Make staffing your medical practice easier with MGMA’s Simple Guide to Hiring Series. To purchase or preview any of the seven titles in the series, search for “simple guide” at mgma.com/store. Join other healthcare professionals who always keep the bottom line in mind at MGMA20 | The Financial Conference, March 5-7 in Nashville, Tennessee. To learn more or take advantage of early-bird registration, visit the events page at mgma.com. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights podcast, we’re joined by Mary Kelly, a retired Navy commander, author and keynote speaker on leadership, productivity and business growth. In speaking with many national and state MGMA members, Kelly understands the importance of the change management process, helping myriad practice managers and healthcare professionals embrace change in an industry that’s always evolving. Key quote: “We, sometimes as leaders, have to figure out what change is meaningful and what change is not. So in the medical world, obviously, if it’s regulated and mandated, we have to do it. How you present it to your people is, I think, the leader’s challenge.” You can access Mary’s 5-minute plans at kiwilive.com keyword: dog. Here are some links and references related to this week’s show: * How Leaders Create a Culture of Accountability in Health Care (bit.ly/2DNAXuo) * Medical Group Managers Build Effective Practices with Strategies from Leadership Expert Mary Kelly (prn.to/33ZIelG) * How veterans can start a health care career – even without a military medical background (bit.ly/2rYRb1f) * Resistance to change in healthcare: Our fatal flaw (bit.ly/36brNEj) * 5 healthy workflow habits for busy specialist practice managers (bit.ly/2RqlIjg) * Opportunities in Healthcare for Military Veterans (bit.ly/368cU5o) If you like the show, please rate and review it wherever you get your podcasts. Subscribe on Apple Podcasts (apple.co/368IdOB), Google Play (bit.ly/2paMqAJ), Spotify (spoti.fi/2Nwu59p), Stitcher (bit.ly/2NmAF1M) or countless other platforms to make sure you never miss an episode. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected] or reach out to MGMA Sr. Editor and podcast host Daniel Williams on Twitter at @MGMADaniel. MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Tim Coan, founder and chief executive officer of ALN Medical Management, shares why he sees new payment methodologies as simply tools in the migration to value-based care and why many in healthcare aren't seeing a change in the cost curve. He also explains why he is bullish on the future of independently owned medical practices and how they can make the case for offering the best actual value in the market to patients and payers alike. Find more Executive Session content at https://www.mgma.com/executiveview. Intro/Outro: "Street Walk," Paolo Pavan (CC BY-NC-SA 4.0) Producer: Chris Harrop, senior editorial manager, MGMA Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights podcast, we’re joined by Arlen Meyers, MD, MBA and professor emeritus of otolaryngology, dentistry and engineering at the University of Colorado School of Medicine and the Colorado School of Public Health. Meyers is also the president and CEO of the Society of Physician Entrepreneurs and has authored several books and articles related to healthcare entrepreneurship and innovation. Key quote: (25:53) “If you don't innovate, it's unlikely that you will be successful in the future as a physician in a medical group practice. It's that simple. Your revenue stream will dry up. You may get burned out or dissatisfied. You will not be able to deliver the mission that you signed up for, which basically was to help take care of patients at scale. And your organization will fail. … So you can either watch the train go down the tracks or you can create your own future.” Here are some links and references related to this week’s show: * Why We Need More Physician Entrepreneurs (bit.ly/2DiDQmH) * Barriers to Physician Entrepreneurship (bit.ly/2XZs0aR) * 20 Inspiring Entrepreneurs Improving Health For All (bit.ly/37Go7vL) * Innerpreneurs, entrepreneurs, wannapreneurs and intrapraneurs (bit.ly/2DiVvKX) * 5 Myths About Becoming A Physician Entrepreneur (bit.ly/2OkUsjY) * 4 Ways Entrepreneurs Can Innovate in the Healthcare Space (bit.ly/2qEzuDV) If you like the show, please rate and review it wherever you get your podcasts. Subscribe on Apple Podcasts (apple.co/368IdOB), Google Play (bit.ly/2paMqAJ), Spotify (spoti.fi/2Nwu59p), Stitcher (bit.ly/2NmAF1M) or countless other platforms to make sure you never miss an episode. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected] or reach out to MGMA Sr. Editor and podcast host Daniel Williams on Twitter at @MGMADaniel. MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. Additional Resources: Make staffing your medical practice easier with MGMA’s Simple Guide to Hiring Series. To purchase or preview any of the seven titles in the series, search for “simple guide” at mgma.com/store. Join other healthcare professionals who always keep the bottom line in mind at MGMA20 | The Financial Conference, March 5-7 in Nashville, Tennessee. To learn more or take advantage of early-bird registration, visit mgma.com/TFC. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

* Due to the Thanksgiving holiday, we're releasing this week's podcast one day early so you can enjoy during your travels. Happy Holidays * In this episode of the MGMA Insights podcast, we’re joined by Taya Moheiser and Kem Tolliver, colleagues, friends, co-presenters and authorities on revenue cycle management. The two recently wrote and released their first book, “Revenue Cycle Management: Don’t Get Lost in the Financial Maze.” To purchase or preview the book – which is MGMA’s November Book of the Month – visit mgma.com/RCM. You can also see them speak at MGMA20 | The Financial Conference March 5-7 in Nashville. To take advantage of early-bird registration, visit mgma.com/TFC20. This episode also features a special appearance by MGMA Government Affairs (GA) Associate Director Mollie Gelburd (42:16), who breaks down major changes released in the 2020 Physician Fee Schedule (PFS). To access or learn more about GA’s exclusive analysis of the PFS, visit MGMA.com or find us on Twitter at twitter.com/MGMA. Here are some links and references related to this week’s show: * Staff empowerment essential to revenue cycle management process (bit.ly/32jMMm1) * More providers outsourcing all of their revenue cycle (bit.ly/33pLcAn) * How to Improve Clinical Workflow: 50 Expert Tips (bit.ly/2Cj0aMm) * How to deliver effective and profitable chronic care management (bit.ly/2Ntfa0S) * MGMA raises alarm after CMS removes guidance that protects practices from ‘unfair’ electronic payment fees (bit.ly/32r4rbx) * Medicare physician payments and quality reporting in 2020: An MGMA analysis of what to expect (bit.ly/2pO2Dfd) If you like the show, please rate and review it wherever you get your podcasts. Subscribe on Apple Podcasts (apple.co/368IdOB), Google Play (bit.ly/2paMqAJ), Spotify (spoti.fi/2Nwu59p), Stitcher (bit.ly/2NmAF1M) or countless other platforms to make sure you never miss an episode. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected] or reach out to MGMA Sr. Editor and podcast host Daniel Williams on Twitter at @MGMADaniel. MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. Get a jump on the transition to value-based care with a new jointly created report by Humana and MGMA. To read the comprehensive report — complete with data, case studies and advice — visit mgma.com/VBCreport. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights podcast, we’re joined by Peter Valenzuela, Chief Medical Officer for Sutter Medical Group of the Redwoods and creator behind Doc-Related (bit.ly/37gYPUU), a comic strip providing satirical perspective on the challenges of practicing medicine in today’s healthcare environment. Valenzuela’s home campus was recently evacuated due to Northern California’s latest encounter with devastating wildfires. Here are some links and references related to this week’s show: * Tragedy at home takes precedence for 2017 Harwick Award winner (bit.ly/2XpTBRV) * Sutter Hospital in Santa Rosa evacuates amid threat from Kincade fire (bit.ly/2pvpbkX) * Sutter Santa Rosa Staff Help Save Hospital During 2017 Northern California Wildfires (VIDEO) (bit.ly/340CXL9) * How Sutter Health, MD Anderson and a stand-alone clinic survived natural disasters (bit.ly/2CQB8Vp) * Wildfires stressed wine country’s healthcare system, creating a crisis and a warning for future (lat.ms/2CUJWtu) * Disaster planning crucial for medical practices in path of destruction (bit.ly/2CUVLQ9) If you like the show, please rate and review it wherever you get your podcasts. Subscribe on Apple Podcasts (apple.co/368IdOB), Google Play (bit.ly/2paMqAJ), Spotify (spoti.fi/2Nwu59p), Stitcher (bit.ly/2NmAF1M) or countless other platforms to make sure you never miss an episode. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected] or reach out to MGMA Sr. Editor and podcast host Daniel Williams on Twitter at @MGMADaniel (bit.ly/2Onlq9F). MGMA Insights is presented by Craig Wiberg, Decklan McGee, Rob Ketcham and Daniel Williams. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights podcast, we’re joined by M.J. Clark, an author, senior consultant and executive coach serving healthcare and energy professionals. Clark was a featured speaker at MGMA19 | The Annual Conference, presenting a session called “Leading, Managing and Understanding Millennials and Gen Z.” There are generational differences in the workplace, and the term "Ok Boomer" has gone viral on social media platforms, with mostly negative connotations. Clark says, while differences do exist, there's also opportunity in the modern workplace for the different generations to bring their unique skills to the forefront. Here are some links and references related to this week’s show: * ‘OK Boomer’ Marks the End of Friendly Generational Relations (nyti.ms/2CgKuta) * How Millennials and Gen Z are Driving the Digital Healthcare Revolution (bit.ly/2WQaiWy) * Stress in America 2019: Interactive Graphics (bit.ly/32pPqqe) * 5 ways Millennials and Gen Z are revolutionizing the healthcare industry (bit.ly/2PV2hxV) * Healthcare leaders: Here’s how to recruit—and retain—Generation Z (bit.ly/2NpfHRs) * Millennials earn 20% less than baby boomers did—despite being better educated (cnb.cx/2qweEpu) If you like the show, please rate and review it wherever you get your podcasts. Subscribe on Apple Podcasts (apple.co/368IdOB), Google Play (bit.ly/2paMqAJ), Spotify (spoti.fi/2Nwu59p), Stitcher (bit.ly/2NmAF1M) or countless other platforms to make sure you never miss an episode. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected] or reach out to MGMA Sr. Editor and podcast host Daniel Williams on Twitter at @MGMADaniel. MGMA Insights is presented by Craig Wiberg, Rob Ketcham, Decklan McGee and Daniel Williams. Get a jump on the transition to value-based care with a new jointly created report by Humana and MGMA. To read the comprehensive report — complete with data, case studies and advice — visit mgma.com/VBCreport. To further understand the complexities of a medical practice’s revenue cycle, be sure to check out MGMA’s November Book of the Month, “Revenue Cycle Management: Don’t Get Lost in the Financial Maze,” by Taya Moheiser and Kem Tolliver. To purchase or preview the book, visit mgma.com/RCM. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Recorded at MGMA19 | The Annual Conference in New Orleans, Louisiana, MGMA Senior Fellow David N. Gans, MSHA, FACMPE, talks to 2019 MGMA Harwick Innovation Award winner Javon Bea, MBA, FACHE, President and CEO, Mercyhealth, about his career and building a vertically integrated system with engaged employed physicians. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights podcast, we’re joined by Bob Bush, Vice President of Business Development & Physician Services at the University of Kansas Health System St. Francis Campus. Just over a year removed from helping Panama City’s Bay Medical Sacred Heart through the devastation of Hurricane Michael, Bush is well-versed in disaster management. He sat down with podcast host Daniel Williams during MGMA’s 2019 Annual Conference in New Orleans to share his insights on preparing and executing a disaster plan. Don’t quite have time to listen to the entire episode? No worries. We’ve compiled a handful of highlights from Bush’s interview for your convenience: • (3:38) “A disaster could be a snowstorm. It could be a rain. It could be a tornado. It could be a hurricane. Could be earthquakes. But it also could be something more like all of a sudden you lose connectivity to your hard drive, so you lose all your patient charts or you have a fire or there’s a flood … so, disasters, it could be a lot of different things for a lot of different situations. But the thing that you have to continue to look at is what can you do to be preparing for those things and how do you minimize the impact on your practice when those disasters happen?” • (19:50) “We couldn’t get tied up with the emotional distraught of what was going around us. We had a job to do. We had to take care of our patients. We had to get them out of the facility safely. We had to take care of the other people in our facility. And that was our focus.” Here are some links and references related to this week’s show: * After Michael, damaged hospital preps for patients (VIDEO) (bit.ly/2pS1EdP) * How robust is your practice’s emergency planning and disaster preparedness? (bit.ly/2MPd5ff) * Bay Medical Sacred Heart Hurricane Michael (VIDEO) (bit.ly/31LDHSw) * As Florence bears down on East Coast, a reminder to medical groups to be prepared for disaster (bit.ly/2pOQ1nZ) * When disaster strikes, does your practice have a plan in place? (bit.ly/2MLsT2s) If you like the show, please rate and review it wherever you get your podcasts. Subscribe on Apple Podcasts (apple.co/368IdOB), Google Play (bit.ly/2paMqAJ), Spotify (spoti.fi/2Nwu59p), Stitcher (bit.ly/2NmAF1M) or countless other platforms to make sure you never miss an episode. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected] or reach out to MGMA Sr. Editor and podcast host Daniel Williams on Twitter at @MGMADaniel. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights podcast, we’re joined by Tom McDougal, CEO of Merit Health Biloxi hospital. McDougal is a serial healthcare entrepreneur, author, speaker, professor and thought-leader in healthcare economics. To learn more about this topic and earn ACMPE, CME and CEU credit, access McDougal’s on-demand webinar, “Using Economic Theory to Understand Patient Decisions,” at mgma.com/economic-theory. Here are some links and references related to this week’s show: * How Behavioral Economics Can Produce Better Health Care (nyti.ms/2VZ9Gxe) * Using Behavioral Economics to Advance Population Health and Improve the Quality of Health Care Services (bit.ly/33TCGJt) * Is Behavioral Economics in Healthcare The Key to Future Patient Compliance? (bit.ly/2P6rOnG) * The inconvenient truth about behavioral economics in healthcare (bit.ly/2P4v42H) * Analyzing behavioral economics and psychology are key to engaging patients to make meaningful changes (bit.ly/2o59aS1) If you like the show, please rate and review it wherever you get your podcasts. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected] or reach out to MGMA Sr. Editor and podcast host Daniel Williams on Twitter at @MGMADaniel. MGMA Insights is presented by Craig Wiberg, Rob Ketcham, Decklan McGee and Daniel Williams. To further guide your healthcare career, be sure to check out MGMA’s October Book of the Month, “Navigating to Value-Based Outcomes,” by Thom Walsh. To purchase or preview the book, visit mgma.com/navigating. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of MGMA Insights, we’re joined by Laurie Baedke, Director of Healthcare Leadership at Creighton University. Baedke is an author, speaker, educator, mentor, and expert on emotional intelligence and leadership development, among other topics. Don’t quite have time to listen to the entire episode? No worries. We’ve compiled a handful of highlights from Baedke’s interview for your convenience: • (9:17) “There are so many opportunities to serve and lead — and if you’re a non-clinician leader, if you’re a clinician leader, if you’re a physician leader who’s listening to this and you’re feeling called to lead, but you don’t know because you don’t feel like you look like anyone else that you see leading, my call to action to you is to really look internal first and assess what drives you, what motivates you, what work do you feel most called toward.” • (16:46) “In leadership, we know that one of the leader’s jobs is that we can’t do each of the individual functions, but to set the expectation, to cast the vision, to be able to help to set a culture and then reinforce it, that’s not just something you do once a year or once when someone joins your team and then you never do it again … it is something that has to be reinforced and consistently visited.” Here are some links and references related to this week’s show: * Why Emotional Intelligence is Important For Healthcare (bit.ly/2qot6fz) * Self-awareness leads to improved leadership skills and career development (bit.ly/2IBFToY) * The Psychology of Leadership Theories: Trait or Learned? (bit.ly/325jBnm) * Interpersonal efficiency: A method to increase our leadership effectiveness (bit.ly/2nEaMC0) * Mentoring Millennials for Future Leadership in Healthcare (bit.ly/2IGxGQn) If you like the show, please rate and review it wherever you get your podcasts. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected] or reach out to MGMA Sr. Editor and podcast host Daniel Williams on Twitter at @MGMADaniel. MGMA Insights is presented by Craig Wiberg, Rob Ketcham, Decklan McGee and Daniel Williams. To further guide your healthcare career, be sure to check out MGMA’s October Book of the Month, “Navigating to Value-Based Outcomes,” by Thom Walsh. To purchase or preview the book, visit mgma.com/navigating. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode, we’re joined by Thom Walsh, PhD, healthcare consultant and professor at The Dartmouth Institute and University of Tulsa. Thom previously appeared on the podcast after releasing his first book on value-based care in partnership with MGMA back in 2017 and returns for another lively discussion now that his second edition — “Navigating to Value-Based Outcomes” — has officially hit the shelves. You can purchase or see a preview of the book by visiting mgma.com/navigating. Here are some links and references related to this week’s show: * Insights: Making the switch from ‘churn and burn’ to value-based care (bit.ly/2MpVqcN) * Embracing risk to succeed in value-based care (bit.ly/2VmwF57) * Happier doctors, better care, fewer ER visits – the upside of value-based care (bit.ly/30VZSoO) * 48 States Now Committed to Value-Based Care and Payment Models (bit.ly/2kFh8PR) * ‘Meticulous’ study shows that value-based care works (bit.ly/2kCqpbq) You can learn any and everything about value-based care at MGMA’s Annual Conference, Oct. 13-16 in New Orleans. Did you miss early bird registration? Don’t worry, we have you covered! Use the code POD200 while registering and save $200. Visit mgma.com/bigeasy19 for more info and to register. If you like the show, please rate and review it wherever you get your podcasts. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected]. MGMA Insights is presented by Craig Wiberg, Rob Ketcham, Decklan McGee and Daniel Williams. Thanks to MGMA 19 Live for sponsoring this episode of MGMA Insights. For more information or to register for the only way to receive The Annual Conference experience from your home or office, visit mgma.com/aconline. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

MGMA Senior Fellow David N. Gans, MHSA, FACMPE, chats with Andy Swanson, MPA, CMPE, MGMA VP, Industry Insights, to discuss how practice executives should take a fresh approach to staffing models and technology as their organizations embrace value-based care arrangements. Learn more about this topic by attending the preconference session on this topic on Sunday, Oct. 13, at MGMA19 | The Annual Conference: www.mgma.com/bigeasy. Find more Executive Session content at www.mgma.com/executiveview. INTRO/OUTRO: "Nice Ray," HemiJinks [CC 3.0 BY-SHARE ALIKE] Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights podcast, we’re joined by Katie Nunn, CEO of Bright Ideas Medical Consulting. Katie has been in the healthcare industry for 20 years, first as a practice administrator and now as a consultant. Over that time, she’s gained valuable knowledge about how to spot the signs and symptoms of financial distress, as well as ways to diagnose and treat it. Here are some links and references related to this week’s show: * Hospital Bankruptcies Are On the Rise, Hitting Rural Areas Hard (bit.ly/2mBAKW6) * Quantifying Financial Distress to Stop Hospital Bankruptcy, Closure (bit.ly/2ofa4ej) * Springfield Hospital can’t pay its bills. ‘It’s very unnerving.’ (bit.ly/2oaVg0h) If you like the show, please rate and review it wherever you get your podcasts. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected]. MGMA Insights is presented by Craig Wiberg, Rob Ketcham, Decklan McGee and Daniel Williams. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights podcast, we explore how one medical group is successfully using an integrated-care approach to keep seniors out of the ER, as well as technology’s role in alleviating social isolation and loneliness in seniors. Experts interviewed include: * Dr. Mathew Philip, Medical Director of Clinical Innovation, DuPage Medical Group * David Inns, Chief Executive Officer, GreatCall Here are some links and references related to this week’s show: * ER visits may serve as turning point for elderly patients’ health (bit.ly/2mmskkV) * As Boomers Age and Millennials Come of Age, New Strategies are Required to Stem Unnecessary ER Visits and Costs (bit.ly/2m1Pkph) * Social isolation, loneliness in older people pose health risks (bit.ly/2kUdfqo) * Understanding Loneliness In Older Adults — And Tailoring A Solution (bit.ly/2knzPHI) Dr. Mathew Philip can be heard speaking at MGMA19 | The Annual Conference, Oct. 13-16 in New Orleans. Did you miss early bird registration? Don’t worry, we have you covered! Use the code POD200 while registering and save $200. Visit mgma.com/bigeasy19 for more info and to register. If you like the show, please rate and review it wherever you get your podcasts. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected]. MGMA Insights is presented by Craig Wiberg, Rob Ketcham, Decklan McGee and Daniel Williams. Thanks to MGMA 19 Live for sponsoring this episode of MGMA Insights. For more information or to register for the only way to receive The Annual Conference experience from your home or office, visit mgma.com/aconline. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode, we’re joined by Cynthia Sharpe, Principal of Cultural Attractions and Research for the Thinkwell Group. Cynthia brings guest behavior, museum and education perspectives to her many projects, giving her unique insights on going beyond hospitality in healthcare and the lessons the industry can learn from experience design at theme parks and other attractions. Here are some links and references related to this week’s show: * The Case for Experience Design (bit.ly/2km9byZ) * Small floor plan changes could bring big returns for medical groups (bit.ly/2meclW2) * Imagineering Healthcare: A Healing Environment Design Model based on Experiential Design, Authenticity and Disney’s Design Approaches (bit.ly/2khyWQW) * Challenges for design researchers in healthcare (bit.ly/2lVgoXc) Along with co-presenter and former Insights guest Dr. Steven Merahn, Cynthia can be heard speaking at MGMA19 | The Annual Conference, Oct. 13-16 in New Orleans. Did you miss early bird registration? Don’t worry, we have you covered! Use the code POD200 while registering and save $200. Visit mgma.com/bigeasy19 for more info and to register. If you like the show, please subscribe and rate and review it wherever you get your podcasts. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected]. MGMA Insights is presented by Craig Wiberg, Rob Ketcham, Decklan McGee and Daniel Williams. * Thanks to Stericycle for sponsoring this episode of MGMA Insights. To learn more about how Stericycle can ensure your practice remains safe, secure and compliant, visit stericycle.com/reliability. * Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode, we shine a spotlight on all things value-based care, discussing successful strategies, the team-based care approach, the physician perspective and the risks involved. Experts interviewed include: * Oraida Roman, MHA, Vice President, Value Based Strategies, Humana * Michael O’Connell, MHA, FACMPE, FACHE, Senior Vice President, Operations, Stanford Healthcare * David Hatfield, DO, MMM, Owner/Physician, Hatfield Medical Group * Andrea Hurteau, Chief Operating Officer, Boncura Health Solutions Here are some links and references related to this week’s show: * 48 States Now Committed to Value-Based Care and Payment Models (bit.ly/2kFh8PR) * ‘Meticulous’ study shows that value-based care works (bit.ly/2kCqpbq) * Implementing Optimal Team-Based Care to Reduce Clinician Burnout (bit.ly/2m5ELS4) * 10 Can’t Miss Value-Based Care Stats (bit.ly/2kCvKj5) All of this week’s experts can be heard speaking at MGMA19 | The Annual Conference, Oct. 13-16 in New Orleans. Did you miss early bird registration? Don’t worry, we have you covered! Use the code POD200 while registering and save $200. Visit mgma.com/bigeasy19 for more info and to register. If you like the show, please rate and review it wherever you get your podcasts. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected]. MGMA Insights is presented by Craig Wiberg, Rob Ketcham, Decklan McGee and Daniel Williams. * Thanks to Stericycle for sponsoring this episode of MGMA Insights. To learn more about how Stericycle can ensure your practice remains safe, secure and compliant, visit stericycle.com/reliability. * Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Dea Robinson, PhD, FACMPE, CPC, shares her insights on the burnout crisis among healthcare providers and what practice executives should know and can do to reduce the effects and mitigate the causes. Read the full Executive Session article at: https://www.mgma.com/Resources/Resources/Human-Resources/Executive-Session-Identifying-causes-of-physic-(1) Read more Executive View content at www.mgma.com/executiveview. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

* Thanks to Stericycle for sponsoring this episode of MGMA Insights. * In this episode, we’re joined by John Bowman, CEO of Sure Med Compliance. He founded the company after spending more than a decade in the pharmaceutical industry and seeing the overwhelming effects of the opioid epidemic play out while living in Manatee County, Florida. A portion of this interview first appeared on our Aug. 7 episode (https://bit.ly/2jYaZOu). John shares his unique insights on: * The impact of patient workflow on responsible opioid therapy * The potential legal ramifications facing today’s prescribing physicians * Law enforcement’s oft-used phrases “in the usual course of business” and “legitimate medical purpose” * Documentation’s important role in keeping compliant Here are some links and references related to this week’s show: • Doctors are more likely to prescribe opioids later in the day – or if appointments run late (http://bit.ly/2lRFdmN) • Physicians writing fewer initial opioid prescriptions, but some high-risk prescribing persists (http://bit.ly/2lwlQQ6) • Mobile tech helps surgery practice write fewer opioid prescriptions (http://bit.ly/2kgcFmQ) • Health Insurance Plans May Be Fueling Opioid Epidemic (http://bit.ly/2kpDVz9) • Surgeons’ Opioid-Prescribing Habits Are Hard To Kick (http://bit.ly/2k2nXeg) • Opioid Overdose Crisis – National Institute on Drug Abuse (http://bit.ly/2k2nZCU) John can be heard speaking at MGMA19 | The Annual Conference, Oct. 13-16 in New Orleans. Did you miss early bird registration? Don’t worry, we have you covered! Use the code POD200 while registering and save $200. Visit mgma.com/bigeasy19 for more info and to register. If you like the show, please rate and review it wherever you get your podcasts. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected]. MGMA Insights is presented by Craig Wiberg, Rob Ketcham, Decklan McGee and Daniel Williams. * Again, thanks to Stericycle for sponsoring this episode of MGMA Insights. To learn more about how Stericycle can ensure your practice remains safe, secure and compliant, visit stericycle.com/reliability. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

* Thanks to CareCredit (CareCredit.com/mgma) for sponsoring this episode of MGMA Insights. * In this episode, we’re joined by Dr. Steven Merahn, Chief Medical Officer of Centria Healthcare (centriahealthcare.com). He uses his extensive experience in healthcare and strategic communications to change attitudes and behavior in the industry. Dr. Merahn shares his unique insights on: * Humanizing healthcare and improving the patient-provider relationship * Achieving “professional intimacy” and how to maintain it * The delicate balance between efficiency and time needed to build better patient relationships * The importance of a sustainable post-care relationship Dr. Merahn can be heard speaking at MGMA19 | The Annual Conference, Oct. 13-16 in New Orleans. For more information, check out our Annual Conference blog at mgma.com/fuse. And, as a thank you for being a listener, you can save $200 off registration. Go to mgma.com/bigeasy19 and use the code POD200 to take advantage of the savings. If you like the show, please rate and review it wherever you get your podcasts. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected]. MGMA Insights is presented by Craig Wiberg, Rob Ketcham, Decklan McGee and Daniel Williams. * Again, thanks to CareCredit for sponsoring this episode of MGMA Insights. To learn more about how CareCredit helps providers deliver a better patient financial experience, visit CareCredit.com/mgma. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this diversity-focused episode of the MGMA Insights podcast, we discuss the problems of unintentional bias in hiring practices, improving care for LGBTQ patients and equality for women in leadership roles. Experts interviewed include: * Steve Marsh, President, The Medicus Firm * Linda J. Carpenter, PhD, CEO, Carpenter Smith Consulting * Jesse Ehrenfeld, MD, MPH, FAMIA, FASA Director, Vanderbilt Program for LGBTQ Health, Vanderbilt University Medical Center Here are some of the links and references from this week’s show: • Companies with more female executives make more money—here's why (https://cnb.cx/2oDi0Ub) • The Cost of Unconscious Bias in the Workplace (https://bit.ly/2ZhfmH9) • Pride in care delivery: Bridging equity gaps for LGBTQ patients (https://bit.ly/2Zhqy6p) • Is This How Discrimination Ends? (https://bit.ly/2qQLJHL) • HRC Releases Healthcare Equality Index (https://bit.ly/2MlPFiu) • Steps to success for women leaders in healthcare: A conversation with Linda J. Carpenter (https://bit.ly/2z8P7UJ) To learn more about our educational sessions, join us at MGMA19 | The Annual Conference, Oct. 13-16 in New Orleans, where all of today's guests can be heard giving their full presentations. For more information about MGMA19, check out our Annual Conference blog at mgma.com/fuse. To register, visit MGMA.com/bigeasy19. If you like the show, please rate and review it wherever you get your podcasts. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected]. MGMA Insights is presented by Craig Wiberg, Rob Ketcham, Decklan McGee and Daniel Williams. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

* Thanks to CareCloud (CareCloud.com) for sponsoring this episode of MGMA Insights. * In this episode, we're joined by Patti Peets, a 30-year healthcare veteran and one of the premier experts on revenue cycle management in the industry. Patti shares her unique insights on: * Growth opportunities in a medical practice * Identifying and driving cost-saving and revenue-generating opportunities * Growth strategies across each stage of your RCM process * How to empower your staff as ambassadors of growth * Why employees are the lifeblood of a medical practice Patti can be heard speaking at MGMA's Annual Conference, October 13-16 in New Orleans. For more information, check out our Annual Conference blog at mgma.com/fuse. To register, visit MGMA.com/bigeasy19. If you like the show, please rate and review it wherever you get your podcasts. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected]. MGMA Insights is presented by Craig Wiberg, Rob Ketcham, Decklan McGee and Daniel Williams. * Again, thanks to CareCloud for sponsoring this episode of MGMA Insights. To learn more and request your free custom revenue cycle assessment today, visit CareCloud.com or call 1-877-342-7517 * Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Consultant Timothy Smith, an expert in valuation and survey data valuation, joins MGMA Senior Fellow David N. Gans, MSHA, FACMPE, to explain what they see in MGMA DataDive about where they see impacts for practice losses in hospital-owned entities — and which ones are real losses and which ones are something else entirely. Find more Executive View content at https://www.mgma.com/executiveview. Audio: "Street Walk," Paolo Pavan (CC BY-NC-SA 4.0) Producer: Chris Harrop, senior editorial manager, MGMA Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights podcast, we talk to featured speakers at MGMA19 | The Annual Conference. Experts interviewed include: * John Bowman, CEO, Sure Med Compliance * Craig Wiberg, Senior Editor, MGMA * Ron Menaker, Administrator, Mayo Clinic * Frank Cohen, Director of Analytics, Doctors Management LLC To learn more about our educational sessions, join us at MGMA19 | The Annual Conference, Oct. 13-16 in New Orleans, where all of today's guests can be heard giving their full presentations. For more information about MGMA19, check out our Annual Conference blog at mgma.com/fuse. To register, visit MGMA.com/bigeasy19. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insider podcast, we're joined by Anthony Brooke, Vice President of Strategy, Product, Partnerships and Data Analytics at GetWellNetwork. Anthony shares his unique insights on: * His career as a healthcare innovator * Winning the 2016 PrimeHealth Innovation Challenge * A crystal ball view of the present and future of healthcare technology * How the industry is handling new product adoption and adjusting to new technologies * The biggest opportunities for healthcare innovation To learn more about healthcare technology, join us at MGMA19 | The Annual Conference, Oct. 13-16 in New Orleans. For more information about MGMA19, check out our Annual Conference blog at mgma.com/fuse. To register, visit MGMA.com/bigeasy19. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Technology can help us in many ways. It can streamline patient care, provide better patient engagement, lower costs and give us far better insight into what patients need in real-time. However, there are challenges including regulatory hurdles, issues related to patient privacy and medical practice adoption standing in the way of the industry reaching its technological potential. In this episode of the MGMA Insights podcast, we gaze into a crystal ball to discuss the future of healthcare technology. Experts interviewed include: * Anthony Brooke VP Strategy - Product, Partnerships and Data Analytics at GetWellNetwork [1:33] * Andrew Jahnke, Owner and Chief Technologist of RainTech [5:59] * Kevin B. Hoover MD, PhD, Director, Musculoskeletal Imaging and Intervention, Department of Radiology School of Medicine, Virginia Commonwealth University [13:35] * Joette Derricks. MPA, FACMPE, CPC, AAPC-Fellow, CHC, CLSSGB, CEO, Derricks Consulting, LLC [29:50] To learn more about healthcare technology, join us at MGMA19 | The Annual Conference, Oct. 13-16 in New Orleans. Kevin Hoover and Joette Derricks are both featured speakers at the event. For more information about MGMA19, check out our Annual Conference blog at mgma.com/fuse. To register, visit MGMA.com/bigeasy19. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Randy Tomlin, CEO and chairman of MobileSmith, discusses how mobile technology and mobile apps can help in patient engagement. Other topics covered include: * The evolution of the healthcare mobile app space * How technology can be better embraced in healthcare * Where we are in the healthcare app product life cycle * How this technology can help doctors and nurses provide better patient care Find a full Q&A from this episode of MGMA Insider: https://www.mgma.com/resources/quality-patient-experience/insights. To learn more about healthcare technology, join us at MGMA19 | The Annual Conference, Oct. 13-16 in New Orleans. Registration is now open. For more information and to register visit mgma.com/bigeasy19. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this Executive Session podcast, we talk to Dr. Errol Biggs, PhD, LLB, MBA, who has spent decades studying the role of governance in healthcare as an author and academic leader, as well as chief executive officer of a large teaching hospital. In his role as director of the University of Colorado Denver MHA program, he has seen the changes in how universities teach healthcare leaders pursuing a master’s degree in health administration. Read the full article: https://www.mgma.com/resources/resources/human-resources/executive-session-educating-the-next-generation-o Find more Executive Session articles on the MGMA Executive View home page: https://www.mgma.com/executive-view. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Technology is one of the biggest drivers of change across the healthcare sector today. In this MGMA Insights podcast, we explore the evolving regulatory landscape for health IT policy in Washington, D.C., opportunities via expanding telehealth services, best practices for implementing patient portals in your practice and how to keep all of this new technology safe and compliant. Experts interviewed include: * Robert Tennant, MA, Director of Health IT Policy, MGMA Government Affairs * Dr. Keith Dressler, CEO of Rhinogram * Lorri Phipps, Owner of Mainstreet Pediatrics * Andrew Jahnke, Owner and Chief Technologist of RainTech To learn more about the intersection of technology and healthcare, join us at MGMA19 | The Annual Conference, Oct. 13-16 in New Orleans. For more information and to register, visit MGMA.com/bigeasy19. Check the MGMA19 Fuse blog regularly for can’t-miss sessions to see in New Orleans: mgma.com/fuse. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this MGMA Insider podcast, we're joined by Robin Farmanfarmaian, a professional speaker, career coach, entrepreneur and author of “The Patient as CEO,” to discuss her unique insights on the cutting edge of health care technology. A keynote speaker at the 2018 MGMA Annual Conference, Robin believes that technology can empower patients and make a positive impact across the healthcare landscape in the United States. Key topics discussed include: * Technology’s growth in the health care sector * The use of artificial intelligence (A.I.) to solve problems in health care * Privacy issues with the increased reliance on technology within medical practices If you're interested in learning more about the intersection of technology and healthcare, join us at MGMA19 | The Annual Conference, Oct. 13-16 in New Orleans. For more information and to register, visit MGMA.com/bigeasy19. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this MGMA Insider podcast, we're joined by Alex Binder, Vice President of the Advanced Care Institute at VNA Health Group. Alex was also the recipient of 2018 Harwick Innovation Award. Alex talks about innovation in healthcare, and how technology is really revolutionizing how patients’ needs are being met. Key topics discussed include: * The growth of house call medicine and virtual visits * The use of advanced technology to connect and care for patients at home * What's being done to ensure patient privacy when dealing with virtual medicine To learn more about healthcare innovation, join us for MGMA19 | The Annual Conference, Oct. 13-16 in New Orleans. Registration is now open. For more information and to register visit MGMA.com/bigeasy19. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this MGMA Insider podcast, we're joined by Jennifer Ternay, MBA, CPA, PCMH-CCE, founder of Values Based Care and president of JLS Advisory Group. Ternay is here to discuss the recently published book, "Roadmaps to Value-based Profitability: A Practice Transformation Guide." According to Ternay, "Across the healthcare industry, the push is to deliver value rather than volume with value-based payment programs being the financing mechanism to drive change." She also discusses how to prepare for, and maximize, your participation in value-based payment models. You can purchase Ternay’s new MGMA book Roadmaps to Value-based Profitability at https://www.mgma.com/products/products/roadmaps-to-value-based-profitability-a-practice If you're interested in learning more about value-based care for your practice, or hearing Ternay speak live, you can join us at MGMA's Annual Conference October 13th-16th in New Orleans. Registration is now open. For more information and to register visit MGMA.com/bigeasy19. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Regular Executive Session host David Gans, MSHA, FACMPE, senior fellow, MGMA, sits down with Andrew Hajde, CMPE, senior industry advisor, to answer questions about his recent Data Mine column on support staffing levels and what insights a healthcare executive should glean from the data. MGMA members enjoy exclusive access to the Data Mine column, which appears in the July issue of MGMA Connection magazine: https://www.mgma.com/resources/operations-management/data-mine-the-secret-of-staffing-success Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this MGMA Insider podcast, we're joined by Colin Carr, CEO, Carr Healthcare Realty, who discusses the pros and cons of healthcare real estate, and what the key factors are that determine whether healthcare leaders should choose to lease, purchase or even develop the space for their office. In this episode, Colin explains how making the right real estate decision affects your current and future cash flow, taxes, and ability to transition your practice. Key topics include: * The important role real estate plays in your practice * The use of detailed economic analysis to decide on purchase versus lease options * An example of a successful negotiation strategy If you're interested in learning more about healthcare real estate strategies, or hearing Colin speak live, you can join us at MGMA's Annual Conference October 13th-16th in New Orleans. Registration is now open. For more information and to register visit MGMA.com/bigeasy19. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Successful strategic planning in a medical practice begins with a governing board that can identify challenges and opportunities, and provide solutions for the organization. But what is the correct structure and scope of a governing board? To answer that question, we’re joined by Will Latham, President of Latham Consulting Group. Also in this episode of the MGMA Insights Podcast, we’re joined by David Miller, managing partner at HSG Advisors, who discusses the trend of hospital-owned physician networks, which has created dramatic changes in the physician community. Finally, we meet with Kathy McTigue, CEO of PediaTrust, who talks about how practices can become financially integrated after a merger or acquisition. If you would like to learn more about strategic planning, governance, mergers and consolidations in a medical practice, you can attend MGMA’s Annual Conference on October 13th-16th in New Orleans. Registration is now open. For more information and to register, visit MGMA.com/bigeasy19 Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this MGMA Insider Podcast, we're joined by Kristen Adams, MA, CMPE, Department Administrator, Anesthesiology, Weill Cornell Medicine. As Kristen explains, a major challenge facing medical practices is developing physician compensation plans that reflect their overall strategic vision. She describes how Weill Cornell Medicine chose to move from a fixed to a variable pay model and how the team made that shift through long-term strategic planning. If you're interested in learning more on physician compensation or hearing Kristen speak live, you can join us at MGMA's Annual Conference October 13th-16th in New Orleans. Registration is now open. For more information and to register visit MGMA.com/bigeasy19. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Jim Trounson, longtime MGMA member and founder of MedMan, talks to Senior Fellow David N. Gans, MSHA, FACMPE, about the mindset of the entrepreneurial doctor and what he sees as a coming renaissance for independent practices. Find more Executive Session podcasts and content on the MGMA Executive View page: https://www.mgma.com/executiveview/. Music: "Something Old," Broke for Free (CC BY-NC 3.0) Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insider, Carrie Koh, CEO and founder of Carrie Koh Consulting, joins MGMA senior editor Daniel Williams to talk about leadership communication, interpersonal efficiency, and what healthcare leaders can do to reach their potential. According to Koh, for leaders to be successful they need to teach “people how to think about things in a new way, so that we can all come together using our strengths, and get more of what we want, get more outcomes that the patients need.” Additionally, Koh says we need to look at “successful high performing leaders and ask what do they do differently?” Additional Resource: If you’re interested in learning more about leadership topics or hearing Carrie Koh speak live, you can attend MGMA’s Annual Conference, October 13th-16th in New Orleans. Registration is now open. For more information and to register, visit mgma.com/bigeasy Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.