MGMA Podcasts

In this episode of the MGMA Insights podcast, we’re joined by Arlen Meyers, MD, MBA and professor emeritus of otolaryngology, dentistry and engineering at the University of Colorado School of Medicine and the Colorado School of Public Health. Meyers is also the president and CEO of the Society of Physician Entrepreneurs and has authored several books and articles related to healthcare entrepreneurship and innovation. Key quote: (25:53) “If you don't innovate, it's unlikely that you will be successful in the future as a physician in a medical group practice. It's that simple. Your revenue stream will dry up. You may get burned out or dissatisfied. You will not be able to deliver the mission that you signed up for, which basically was to help take care of patients at scale. And your organization will fail. … So you can either watch the train go down the tracks or you can create your own future.” Here are some links and references related to this week’s show: * Why We Need More Physician Entrepreneurs (bit.ly/2DiDQmH) * Barriers to Physician Entrepreneurship (bit.ly/2XZs0aR) * 20 Inspiring Entrepreneurs Improving Health For All (bit.ly/37Go7vL) * Innerpreneurs, entrepreneurs, wannapreneurs and intrapraneurs (bit.ly/2DiVvKX) * 5 Myths About Becoming A Physician Entrepreneur (bit.ly/2OkUsjY) * 4 Ways Entrepreneurs Can Innovate in the Healthcare Space (bit.ly/2qEzuDV) If you like the show, please rate and review it wherever you get your podcasts. Subscribe on Apple Podcasts (apple.co/368IdOB), Google Play (bit.ly/2paMqAJ), Spotify (spoti.fi/2Nwu59p), Stitcher (bit.ly/2NmAF1M) or countless other platforms to make sure you never miss an episode. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected] or reach out to MGMA Sr. Editor and podcast host Daniel Williams on Twitter at @MGMADaniel. MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. Additional Resources: Make staffing your medical practice easier with MGMA’s Simple Guide to Hiring Series. To purchase or preview any of the seven titles in the series, search for “simple guide” at mgma.com/store. Join other healthcare professionals who always keep the bottom line in mind at MGMA20 | The Financial Conference, March 5-7 in Nashville, Tennessee. To learn more or take advantage of early-bird registration, visit mgma.com/TFC. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

* Due to the Thanksgiving holiday, we're releasing this week's podcast one day early so you can enjoy during your travels. Happy Holidays * In this episode of the MGMA Insights podcast, we’re joined by Taya Moheiser and Kem Tolliver, colleagues, friends, co-presenters and authorities on revenue cycle management. The two recently wrote and released their first book, “Revenue Cycle Management: Don’t Get Lost in the Financial Maze.” To purchase or preview the book – which is MGMA’s November Book of the Month – visit mgma.com/RCM. You can also see them speak at MGMA20 | The Financial Conference March 5-7 in Nashville. To take advantage of early-bird registration, visit mgma.com/TFC20. This episode also features a special appearance by MGMA Government Affairs (GA) Associate Director Mollie Gelburd (42:16), who breaks down major changes released in the 2020 Physician Fee Schedule (PFS). To access or learn more about GA’s exclusive analysis of the PFS, visit MGMA.com or find us on Twitter at twitter.com/MGMA. Here are some links and references related to this week’s show: * Staff empowerment essential to revenue cycle management process (bit.ly/32jMMm1) * More providers outsourcing all of their revenue cycle (bit.ly/33pLcAn) * How to Improve Clinical Workflow: 50 Expert Tips (bit.ly/2Cj0aMm) * How to deliver effective and profitable chronic care management (bit.ly/2Ntfa0S) * MGMA raises alarm after CMS removes guidance that protects practices from ‘unfair’ electronic payment fees (bit.ly/32r4rbx) * Medicare physician payments and quality reporting in 2020: An MGMA analysis of what to expect (bit.ly/2pO2Dfd) If you like the show, please rate and review it wherever you get your podcasts. Subscribe on Apple Podcasts (apple.co/368IdOB), Google Play (bit.ly/2paMqAJ), Spotify (spoti.fi/2Nwu59p), Stitcher (bit.ly/2NmAF1M) or countless other platforms to make sure you never miss an episode. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected] or reach out to MGMA Sr. Editor and podcast host Daniel Williams on Twitter at @MGMADaniel. MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams. Get a jump on the transition to value-based care with a new jointly created report by Humana and MGMA. To read the comprehensive report — complete with data, case studies and advice — visit mgma.com/VBCreport. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights podcast, we’re joined by Peter Valenzuela, Chief Medical Officer for Sutter Medical Group of the Redwoods and creator behind Doc-Related (bit.ly/37gYPUU), a comic strip providing satirical perspective on the challenges of practicing medicine in today’s healthcare environment. Valenzuela’s home campus was recently evacuated due to Northern California’s latest encounter with devastating wildfires. Here are some links and references related to this week’s show: * Tragedy at home takes precedence for 2017 Harwick Award winner (bit.ly/2XpTBRV) * Sutter Hospital in Santa Rosa evacuates amid threat from Kincade fire (bit.ly/2pvpbkX) * Sutter Santa Rosa Staff Help Save Hospital During 2017 Northern California Wildfires (VIDEO) (bit.ly/340CXL9) * How Sutter Health, MD Anderson and a stand-alone clinic survived natural disasters (bit.ly/2CQB8Vp) * Wildfires stressed wine country’s healthcare system, creating a crisis and a warning for future (lat.ms/2CUJWtu) * Disaster planning crucial for medical practices in path of destruction (bit.ly/2CUVLQ9) If you like the show, please rate and review it wherever you get your podcasts. Subscribe on Apple Podcasts (apple.co/368IdOB), Google Play (bit.ly/2paMqAJ), Spotify (spoti.fi/2Nwu59p), Stitcher (bit.ly/2NmAF1M) or countless other platforms to make sure you never miss an episode. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected] or reach out to MGMA Sr. Editor and podcast host Daniel Williams on Twitter at @MGMADaniel (bit.ly/2Onlq9F). MGMA Insights is presented by Craig Wiberg, Decklan McGee, Rob Ketcham and Daniel Williams. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights podcast, we’re joined by M.J. Clark, an author, senior consultant and executive coach serving healthcare and energy professionals. Clark was a featured speaker at MGMA19 | The Annual Conference, presenting a session called “Leading, Managing and Understanding Millennials and Gen Z.” There are generational differences in the workplace, and the term "Ok Boomer" has gone viral on social media platforms, with mostly negative connotations. Clark says, while differences do exist, there's also opportunity in the modern workplace for the different generations to bring their unique skills to the forefront. Here are some links and references related to this week’s show: * ‘OK Boomer’ Marks the End of Friendly Generational Relations (nyti.ms/2CgKuta) * How Millennials and Gen Z are Driving the Digital Healthcare Revolution (bit.ly/2WQaiWy) * Stress in America 2019: Interactive Graphics (bit.ly/32pPqqe) * 5 ways Millennials and Gen Z are revolutionizing the healthcare industry (bit.ly/2PV2hxV) * Healthcare leaders: Here’s how to recruit—and retain—Generation Z (bit.ly/2NpfHRs) * Millennials earn 20% less than baby boomers did—despite being better educated (cnb.cx/2qweEpu) If you like the show, please rate and review it wherever you get your podcasts. Subscribe on Apple Podcasts (apple.co/368IdOB), Google Play (bit.ly/2paMqAJ), Spotify (spoti.fi/2Nwu59p), Stitcher (bit.ly/2NmAF1M) or countless other platforms to make sure you never miss an episode. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected] or reach out to MGMA Sr. Editor and podcast host Daniel Williams on Twitter at @MGMADaniel. MGMA Insights is presented by Craig Wiberg, Rob Ketcham, Decklan McGee and Daniel Williams. Get a jump on the transition to value-based care with a new jointly created report by Humana and MGMA. To read the comprehensive report — complete with data, case studies and advice — visit mgma.com/VBCreport. To further understand the complexities of a medical practice’s revenue cycle, be sure to check out MGMA’s November Book of the Month, “Revenue Cycle Management: Don’t Get Lost in the Financial Maze,” by Taya Moheiser and Kem Tolliver. To purchase or preview the book, visit mgma.com/RCM. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Recorded at MGMA19 | The Annual Conference in New Orleans, Louisiana, MGMA Senior Fellow David N. Gans, MSHA, FACMPE, talks to 2019 MGMA Harwick Innovation Award winner Javon Bea, MBA, FACHE, President and CEO, Mercyhealth, about his career and building a vertically integrated system with engaged employed physicians. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights podcast, we’re joined by Bob Bush, Vice President of Business Development & Physician Services at the University of Kansas Health System St. Francis Campus. Just over a year removed from helping Panama City’s Bay Medical Sacred Heart through the devastation of Hurricane Michael, Bush is well-versed in disaster management. He sat down with podcast host Daniel Williams during MGMA’s 2019 Annual Conference in New Orleans to share his insights on preparing and executing a disaster plan. Don’t quite have time to listen to the entire episode? No worries. We’ve compiled a handful of highlights from Bush’s interview for your convenience: • (3:38) “A disaster could be a snowstorm. It could be a rain. It could be a tornado. It could be a hurricane. Could be earthquakes. But it also could be something more like all of a sudden you lose connectivity to your hard drive, so you lose all your patient charts or you have a fire or there’s a flood … so, disasters, it could be a lot of different things for a lot of different situations. But the thing that you have to continue to look at is what can you do to be preparing for those things and how do you minimize the impact on your practice when those disasters happen?” • (19:50) “We couldn’t get tied up with the emotional distraught of what was going around us. We had a job to do. We had to take care of our patients. We had to get them out of the facility safely. We had to take care of the other people in our facility. And that was our focus.” Here are some links and references related to this week’s show: * After Michael, damaged hospital preps for patients (VIDEO) (bit.ly/2pS1EdP) * How robust is your practice’s emergency planning and disaster preparedness? (bit.ly/2MPd5ff) * Bay Medical Sacred Heart Hurricane Michael (VIDEO) (bit.ly/31LDHSw) * As Florence bears down on East Coast, a reminder to medical groups to be prepared for disaster (bit.ly/2pOQ1nZ) * When disaster strikes, does your practice have a plan in place? (bit.ly/2MLsT2s) If you like the show, please rate and review it wherever you get your podcasts. Subscribe on Apple Podcasts (apple.co/368IdOB), Google Play (bit.ly/2paMqAJ), Spotify (spoti.fi/2Nwu59p), Stitcher (bit.ly/2NmAF1M) or countless other platforms to make sure you never miss an episode. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected] or reach out to MGMA Sr. Editor and podcast host Daniel Williams on Twitter at @MGMADaniel. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights podcast, we’re joined by Tom McDougal, CEO of Merit Health Biloxi hospital. McDougal is a serial healthcare entrepreneur, author, speaker, professor and thought-leader in healthcare economics. To learn more about this topic and earn ACMPE, CME and CEU credit, access McDougal’s on-demand webinar, “Using Economic Theory to Understand Patient Decisions,” at mgma.com/economic-theory. Here are some links and references related to this week’s show: * How Behavioral Economics Can Produce Better Health Care (nyti.ms/2VZ9Gxe) * Using Behavioral Economics to Advance Population Health and Improve the Quality of Health Care Services (bit.ly/33TCGJt) * Is Behavioral Economics in Healthcare The Key to Future Patient Compliance? (bit.ly/2P6rOnG) * The inconvenient truth about behavioral economics in healthcare (bit.ly/2P4v42H) * Analyzing behavioral economics and psychology are key to engaging patients to make meaningful changes (bit.ly/2o59aS1) If you like the show, please rate and review it wherever you get your podcasts. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected] or reach out to MGMA Sr. Editor and podcast host Daniel Williams on Twitter at @MGMADaniel. MGMA Insights is presented by Craig Wiberg, Rob Ketcham, Decklan McGee and Daniel Williams. To further guide your healthcare career, be sure to check out MGMA’s October Book of the Month, “Navigating to Value-Based Outcomes,” by Thom Walsh. To purchase or preview the book, visit mgma.com/navigating. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of MGMA Insights, we’re joined by Laurie Baedke, Director of Healthcare Leadership at Creighton University. Baedke is an author, speaker, educator, mentor, and expert on emotional intelligence and leadership development, among other topics. Don’t quite have time to listen to the entire episode? No worries. We’ve compiled a handful of highlights from Baedke’s interview for your convenience: • (9:17) “There are so many opportunities to serve and lead — and if you’re a non-clinician leader, if you’re a clinician leader, if you’re a physician leader who’s listening to this and you’re feeling called to lead, but you don’t know because you don’t feel like you look like anyone else that you see leading, my call to action to you is to really look internal first and assess what drives you, what motivates you, what work do you feel most called toward.” • (16:46) “In leadership, we know that one of the leader’s jobs is that we can’t do each of the individual functions, but to set the expectation, to cast the vision, to be able to help to set a culture and then reinforce it, that’s not just something you do once a year or once when someone joins your team and then you never do it again … it is something that has to be reinforced and consistently visited.” Here are some links and references related to this week’s show: * Why Emotional Intelligence is Important For Healthcare (bit.ly/2qot6fz) * Self-awareness leads to improved leadership skills and career development (bit.ly/2IBFToY) * The Psychology of Leadership Theories: Trait or Learned? (bit.ly/325jBnm) * Interpersonal efficiency: A method to increase our leadership effectiveness (bit.ly/2nEaMC0) * Mentoring Millennials for Future Leadership in Healthcare (bit.ly/2IGxGQn) If you like the show, please rate and review it wherever you get your podcasts. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected] or reach out to MGMA Sr. Editor and podcast host Daniel Williams on Twitter at @MGMADaniel. MGMA Insights is presented by Craig Wiberg, Rob Ketcham, Decklan McGee and Daniel Williams. To further guide your healthcare career, be sure to check out MGMA’s October Book of the Month, “Navigating to Value-Based Outcomes,” by Thom Walsh. To purchase or preview the book, visit mgma.com/navigating. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode, we’re joined by Thom Walsh, PhD, healthcare consultant and professor at The Dartmouth Institute and University of Tulsa. Thom previously appeared on the podcast after releasing his first book on value-based care in partnership with MGMA back in 2017 and returns for another lively discussion now that his second edition — “Navigating to Value-Based Outcomes” — has officially hit the shelves. You can purchase or see a preview of the book by visiting mgma.com/navigating. Here are some links and references related to this week’s show: * Insights: Making the switch from ‘churn and burn’ to value-based care (bit.ly/2MpVqcN) * Embracing risk to succeed in value-based care (bit.ly/2VmwF57) * Happier doctors, better care, fewer ER visits – the upside of value-based care (bit.ly/30VZSoO) * 48 States Now Committed to Value-Based Care and Payment Models (bit.ly/2kFh8PR) * ‘Meticulous’ study shows that value-based care works (bit.ly/2kCqpbq) You can learn any and everything about value-based care at MGMA’s Annual Conference, Oct. 13-16 in New Orleans. Did you miss early bird registration? Don’t worry, we have you covered! Use the code POD200 while registering and save $200. Visit mgma.com/bigeasy19 for more info and to register. If you like the show, please rate and review it wherever you get your podcasts. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected]. MGMA Insights is presented by Craig Wiberg, Rob Ketcham, Decklan McGee and Daniel Williams. Thanks to MGMA 19 Live for sponsoring this episode of MGMA Insights. For more information or to register for the only way to receive The Annual Conference experience from your home or office, visit mgma.com/aconline. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

MGMA Senior Fellow David N. Gans, MHSA, FACMPE, chats with Andy Swanson, MPA, CMPE, MGMA VP, Industry Insights, to discuss how practice executives should take a fresh approach to staffing models and technology as their organizations embrace value-based care arrangements. Learn more about this topic by attending the preconference session on this topic on Sunday, Oct. 13, at MGMA19 | The Annual Conference: www.mgma.com/bigeasy. Find more Executive Session content at www.mgma.com/executiveview. INTRO/OUTRO: "Nice Ray," HemiJinks [CC 3.0 BY-SHARE ALIKE] Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights podcast, we’re joined by Katie Nunn, CEO of Bright Ideas Medical Consulting. Katie has been in the healthcare industry for 20 years, first as a practice administrator and now as a consultant. Over that time, she’s gained valuable knowledge about how to spot the signs and symptoms of financial distress, as well as ways to diagnose and treat it. Here are some links and references related to this week’s show: * Hospital Bankruptcies Are On the Rise, Hitting Rural Areas Hard (bit.ly/2mBAKW6) * Quantifying Financial Distress to Stop Hospital Bankruptcy, Closure (bit.ly/2ofa4ej) * Springfield Hospital can’t pay its bills. ‘It’s very unnerving.’ (bit.ly/2oaVg0h) If you like the show, please rate and review it wherever you get your podcasts. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected]. MGMA Insights is presented by Craig Wiberg, Rob Ketcham, Decklan McGee and Daniel Williams. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights podcast, we explore how one medical group is successfully using an integrated-care approach to keep seniors out of the ER, as well as technology’s role in alleviating social isolation and loneliness in seniors. Experts interviewed include: * Dr. Mathew Philip, Medical Director of Clinical Innovation, DuPage Medical Group * David Inns, Chief Executive Officer, GreatCall Here are some links and references related to this week’s show: * ER visits may serve as turning point for elderly patients’ health (bit.ly/2mmskkV) * As Boomers Age and Millennials Come of Age, New Strategies are Required to Stem Unnecessary ER Visits and Costs (bit.ly/2m1Pkph) * Social isolation, loneliness in older people pose health risks (bit.ly/2kUdfqo) * Understanding Loneliness In Older Adults — And Tailoring A Solution (bit.ly/2knzPHI) Dr. Mathew Philip can be heard speaking at MGMA19 | The Annual Conference, Oct. 13-16 in New Orleans. Did you miss early bird registration? Don’t worry, we have you covered! Use the code POD200 while registering and save $200. Visit mgma.com/bigeasy19 for more info and to register. If you like the show, please rate and review it wherever you get your podcasts. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected]. MGMA Insights is presented by Craig Wiberg, Rob Ketcham, Decklan McGee and Daniel Williams. Thanks to MGMA 19 Live for sponsoring this episode of MGMA Insights. For more information or to register for the only way to receive The Annual Conference experience from your home or office, visit mgma.com/aconline. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode, we’re joined by Cynthia Sharpe, Principal of Cultural Attractions and Research for the Thinkwell Group. Cynthia brings guest behavior, museum and education perspectives to her many projects, giving her unique insights on going beyond hospitality in healthcare and the lessons the industry can learn from experience design at theme parks and other attractions. Here are some links and references related to this week’s show: * The Case for Experience Design (bit.ly/2km9byZ) * Small floor plan changes could bring big returns for medical groups (bit.ly/2meclW2) * Imagineering Healthcare: A Healing Environment Design Model based on Experiential Design, Authenticity and Disney’s Design Approaches (bit.ly/2khyWQW) * Challenges for design researchers in healthcare (bit.ly/2lVgoXc) Along with co-presenter and former Insights guest Dr. Steven Merahn, Cynthia can be heard speaking at MGMA19 | The Annual Conference, Oct. 13-16 in New Orleans. Did you miss early bird registration? Don’t worry, we have you covered! Use the code POD200 while registering and save $200. Visit mgma.com/bigeasy19 for more info and to register. If you like the show, please subscribe and rate and review it wherever you get your podcasts. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected]. MGMA Insights is presented by Craig Wiberg, Rob Ketcham, Decklan McGee and Daniel Williams. * Thanks to Stericycle for sponsoring this episode of MGMA Insights. To learn more about how Stericycle can ensure your practice remains safe, secure and compliant, visit stericycle.com/reliability. * Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode, we shine a spotlight on all things value-based care, discussing successful strategies, the team-based care approach, the physician perspective and the risks involved. Experts interviewed include: * Oraida Roman, MHA, Vice President, Value Based Strategies, Humana * Michael O’Connell, MHA, FACMPE, FACHE, Senior Vice President, Operations, Stanford Healthcare * David Hatfield, DO, MMM, Owner/Physician, Hatfield Medical Group * Andrea Hurteau, Chief Operating Officer, Boncura Health Solutions Here are some links and references related to this week’s show: * 48 States Now Committed to Value-Based Care and Payment Models (bit.ly/2kFh8PR) * ‘Meticulous’ study shows that value-based care works (bit.ly/2kCqpbq) * Implementing Optimal Team-Based Care to Reduce Clinician Burnout (bit.ly/2m5ELS4) * 10 Can’t Miss Value-Based Care Stats (bit.ly/2kCvKj5) All of this week’s experts can be heard speaking at MGMA19 | The Annual Conference, Oct. 13-16 in New Orleans. Did you miss early bird registration? Don’t worry, we have you covered! Use the code POD200 while registering and save $200. Visit mgma.com/bigeasy19 for more info and to register. If you like the show, please rate and review it wherever you get your podcasts. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected]. MGMA Insights is presented by Craig Wiberg, Rob Ketcham, Decklan McGee and Daniel Williams. * Thanks to Stericycle for sponsoring this episode of MGMA Insights. To learn more about how Stericycle can ensure your practice remains safe, secure and compliant, visit stericycle.com/reliability. * Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Dea Robinson, PhD, FACMPE, CPC, shares her insights on the burnout crisis among healthcare providers and what practice executives should know and can do to reduce the effects and mitigate the causes. Read the full Executive Session article at: https://www.mgma.com/Resources/Resources/Human-Resources/Executive-Session-Identifying-causes-of-physic-(1) Read more Executive View content at www.mgma.com/executiveview. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

* Thanks to Stericycle for sponsoring this episode of MGMA Insights. * In this episode, we’re joined by John Bowman, CEO of Sure Med Compliance. He founded the company after spending more than a decade in the pharmaceutical industry and seeing the overwhelming effects of the opioid epidemic play out while living in Manatee County, Florida. A portion of this interview first appeared on our Aug. 7 episode (https://bit.ly/2jYaZOu). John shares his unique insights on: * The impact of patient workflow on responsible opioid therapy * The potential legal ramifications facing today’s prescribing physicians * Law enforcement’s oft-used phrases “in the usual course of business” and “legitimate medical purpose” * Documentation’s important role in keeping compliant Here are some links and references related to this week’s show: • Doctors are more likely to prescribe opioids later in the day – or if appointments run late (http://bit.ly/2lRFdmN) • Physicians writing fewer initial opioid prescriptions, but some high-risk prescribing persists (http://bit.ly/2lwlQQ6) • Mobile tech helps surgery practice write fewer opioid prescriptions (http://bit.ly/2kgcFmQ) • Health Insurance Plans May Be Fueling Opioid Epidemic (http://bit.ly/2kpDVz9) • Surgeons’ Opioid-Prescribing Habits Are Hard To Kick (http://bit.ly/2k2nXeg) • Opioid Overdose Crisis – National Institute on Drug Abuse (http://bit.ly/2k2nZCU) John can be heard speaking at MGMA19 | The Annual Conference, Oct. 13-16 in New Orleans. Did you miss early bird registration? Don’t worry, we have you covered! Use the code POD200 while registering and save $200. Visit mgma.com/bigeasy19 for more info and to register. If you like the show, please rate and review it wherever you get your podcasts. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected]. MGMA Insights is presented by Craig Wiberg, Rob Ketcham, Decklan McGee and Daniel Williams. * Again, thanks to Stericycle for sponsoring this episode of MGMA Insights. To learn more about how Stericycle can ensure your practice remains safe, secure and compliant, visit stericycle.com/reliability. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

* Thanks to CareCredit (CareCredit.com/mgma) for sponsoring this episode of MGMA Insights. * In this episode, we’re joined by Dr. Steven Merahn, Chief Medical Officer of Centria Healthcare (centriahealthcare.com). He uses his extensive experience in healthcare and strategic communications to change attitudes and behavior in the industry. Dr. Merahn shares his unique insights on: * Humanizing healthcare and improving the patient-provider relationship * Achieving “professional intimacy” and how to maintain it * The delicate balance between efficiency and time needed to build better patient relationships * The importance of a sustainable post-care relationship Dr. Merahn can be heard speaking at MGMA19 | The Annual Conference, Oct. 13-16 in New Orleans. For more information, check out our Annual Conference blog at mgma.com/fuse. And, as a thank you for being a listener, you can save $200 off registration. Go to mgma.com/bigeasy19 and use the code POD200 to take advantage of the savings. If you like the show, please rate and review it wherever you get your podcasts. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected]. MGMA Insights is presented by Craig Wiberg, Rob Ketcham, Decklan McGee and Daniel Williams. * Again, thanks to CareCredit for sponsoring this episode of MGMA Insights. To learn more about how CareCredit helps providers deliver a better patient financial experience, visit CareCredit.com/mgma. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this diversity-focused episode of the MGMA Insights podcast, we discuss the problems of unintentional bias in hiring practices, improving care for LGBTQ patients and equality for women in leadership roles. Experts interviewed include: * Steve Marsh, President, The Medicus Firm * Linda J. Carpenter, PhD, CEO, Carpenter Smith Consulting * Jesse Ehrenfeld, MD, MPH, FAMIA, FASA Director, Vanderbilt Program for LGBTQ Health, Vanderbilt University Medical Center Here are some of the links and references from this week’s show: • Companies with more female executives make more money—here's why (https://cnb.cx/2oDi0Ub) • The Cost of Unconscious Bias in the Workplace (https://bit.ly/2ZhfmH9) • Pride in care delivery: Bridging equity gaps for LGBTQ patients (https://bit.ly/2Zhqy6p) • Is This How Discrimination Ends? (https://bit.ly/2qQLJHL) • HRC Releases Healthcare Equality Index (https://bit.ly/2MlPFiu) • Steps to success for women leaders in healthcare: A conversation with Linda J. Carpenter (https://bit.ly/2z8P7UJ) To learn more about our educational sessions, join us at MGMA19 | The Annual Conference, Oct. 13-16 in New Orleans, where all of today's guests can be heard giving their full presentations. For more information about MGMA19, check out our Annual Conference blog at mgma.com/fuse. To register, visit MGMA.com/bigeasy19. If you like the show, please rate and review it wherever you get your podcasts. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected]. MGMA Insights is presented by Craig Wiberg, Rob Ketcham, Decklan McGee and Daniel Williams. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

* Thanks to CareCloud (CareCloud.com) for sponsoring this episode of MGMA Insights. * In this episode, we're joined by Patti Peets, a 30-year healthcare veteran and one of the premier experts on revenue cycle management in the industry. Patti shares her unique insights on: * Growth opportunities in a medical practice * Identifying and driving cost-saving and revenue-generating opportunities * Growth strategies across each stage of your RCM process * How to empower your staff as ambassadors of growth * Why employees are the lifeblood of a medical practice Patti can be heard speaking at MGMA's Annual Conference, October 13-16 in New Orleans. For more information, check out our Annual Conference blog at mgma.com/fuse. To register, visit MGMA.com/bigeasy19. If you like the show, please rate and review it wherever you get your podcasts. We love hearing from listeners about the show. If you have topics you’d like us to cover or experts you’d like us to interview, email us at [email protected]. MGMA Insights is presented by Craig Wiberg, Rob Ketcham, Decklan McGee and Daniel Williams. * Again, thanks to CareCloud for sponsoring this episode of MGMA Insights. To learn more and request your free custom revenue cycle assessment today, visit CareCloud.com or call 1-877-342-7517 * Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Consultant Timothy Smith, an expert in valuation and survey data valuation, joins MGMA Senior Fellow David N. Gans, MSHA, FACMPE, to explain what they see in MGMA DataDive about where they see impacts for practice losses in hospital-owned entities — and which ones are real losses and which ones are something else entirely. Find more Executive View content at https://www.mgma.com/executiveview. Audio: "Street Walk," Paolo Pavan (CC BY-NC-SA 4.0) Producer: Chris Harrop, senior editorial manager, MGMA Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights podcast, we talk to featured speakers at MGMA19 | The Annual Conference. Experts interviewed include: * John Bowman, CEO, Sure Med Compliance * Craig Wiberg, Senior Editor, MGMA * Ron Menaker, Administrator, Mayo Clinic * Frank Cohen, Director of Analytics, Doctors Management LLC To learn more about our educational sessions, join us at MGMA19 | The Annual Conference, Oct. 13-16 in New Orleans, where all of today's guests can be heard giving their full presentations. For more information about MGMA19, check out our Annual Conference blog at mgma.com/fuse. To register, visit MGMA.com/bigeasy19. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insider podcast, we're joined by Anthony Brooke, Vice President of Strategy, Product, Partnerships and Data Analytics at GetWellNetwork. Anthony shares his unique insights on: * His career as a healthcare innovator * Winning the 2016 PrimeHealth Innovation Challenge * A crystal ball view of the present and future of healthcare technology * How the industry is handling new product adoption and adjusting to new technologies * The biggest opportunities for healthcare innovation To learn more about healthcare technology, join us at MGMA19 | The Annual Conference, Oct. 13-16 in New Orleans. For more information about MGMA19, check out our Annual Conference blog at mgma.com/fuse. To register, visit MGMA.com/bigeasy19. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Technology can help us in many ways. It can streamline patient care, provide better patient engagement, lower costs and give us far better insight into what patients need in real-time. However, there are challenges including regulatory hurdles, issues related to patient privacy and medical practice adoption standing in the way of the industry reaching its technological potential. In this episode of the MGMA Insights podcast, we gaze into a crystal ball to discuss the future of healthcare technology. Experts interviewed include: * Anthony Brooke VP Strategy - Product, Partnerships and Data Analytics at GetWellNetwork [1:33] * Andrew Jahnke, Owner and Chief Technologist of RainTech [5:59] * Kevin B. Hoover MD, PhD, Director, Musculoskeletal Imaging and Intervention, Department of Radiology School of Medicine, Virginia Commonwealth University [13:35] * Joette Derricks. MPA, FACMPE, CPC, AAPC-Fellow, CHC, CLSSGB, CEO, Derricks Consulting, LLC [29:50] To learn more about healthcare technology, join us at MGMA19 | The Annual Conference, Oct. 13-16 in New Orleans. Kevin Hoover and Joette Derricks are both featured speakers at the event. For more information about MGMA19, check out our Annual Conference blog at mgma.com/fuse. To register, visit MGMA.com/bigeasy19. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Randy Tomlin, CEO and chairman of MobileSmith, discusses how mobile technology and mobile apps can help in patient engagement. Other topics covered include: * The evolution of the healthcare mobile app space * How technology can be better embraced in healthcare * Where we are in the healthcare app product life cycle * How this technology can help doctors and nurses provide better patient care Find a full Q&A from this episode of MGMA Insider: https://www.mgma.com/resources/quality-patient-experience/insights. To learn more about healthcare technology, join us at MGMA19 | The Annual Conference, Oct. 13-16 in New Orleans. Registration is now open. For more information and to register visit mgma.com/bigeasy19. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this Executive Session podcast, we talk to Dr. Errol Biggs, PhD, LLB, MBA, who has spent decades studying the role of governance in healthcare as an author and academic leader, as well as chief executive officer of a large teaching hospital. In his role as director of the University of Colorado Denver MHA program, he has seen the changes in how universities teach healthcare leaders pursuing a master’s degree in health administration. Read the full article: https://www.mgma.com/resources/resources/human-resources/executive-session-educating-the-next-generation-o Find more Executive Session articles on the MGMA Executive View home page: https://www.mgma.com/executive-view. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Technology is one of the biggest drivers of change across the healthcare sector today. In this MGMA Insights podcast, we explore the evolving regulatory landscape for health IT policy in Washington, D.C., opportunities via expanding telehealth services, best practices for implementing patient portals in your practice and how to keep all of this new technology safe and compliant. Experts interviewed include: * Robert Tennant, MA, Director of Health IT Policy, MGMA Government Affairs * Dr. Keith Dressler, CEO of Rhinogram * Lorri Phipps, Owner of Mainstreet Pediatrics * Andrew Jahnke, Owner and Chief Technologist of RainTech To learn more about the intersection of technology and healthcare, join us at MGMA19 | The Annual Conference, Oct. 13-16 in New Orleans. For more information and to register, visit MGMA.com/bigeasy19. Check the MGMA19 Fuse blog regularly for can’t-miss sessions to see in New Orleans: mgma.com/fuse. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this MGMA Insider podcast, we're joined by Robin Farmanfarmaian, a professional speaker, career coach, entrepreneur and author of “The Patient as CEO,” to discuss her unique insights on the cutting edge of health care technology. A keynote speaker at the 2018 MGMA Annual Conference, Robin believes that technology can empower patients and make a positive impact across the healthcare landscape in the United States. Key topics discussed include: * Technology’s growth in the health care sector * The use of artificial intelligence (A.I.) to solve problems in health care * Privacy issues with the increased reliance on technology within medical practices If you're interested in learning more about the intersection of technology and healthcare, join us at MGMA19 | The Annual Conference, Oct. 13-16 in New Orleans. For more information and to register, visit MGMA.com/bigeasy19. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this MGMA Insider podcast, we're joined by Alex Binder, Vice President of the Advanced Care Institute at VNA Health Group. Alex was also the recipient of 2018 Harwick Innovation Award. Alex talks about innovation in healthcare, and how technology is really revolutionizing how patients’ needs are being met. Key topics discussed include: * The growth of house call medicine and virtual visits * The use of advanced technology to connect and care for patients at home * What's being done to ensure patient privacy when dealing with virtual medicine To learn more about healthcare innovation, join us for MGMA19 | The Annual Conference, Oct. 13-16 in New Orleans. Registration is now open. For more information and to register visit MGMA.com/bigeasy19. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this MGMA Insider podcast, we're joined by Jennifer Ternay, MBA, CPA, PCMH-CCE, founder of Values Based Care and president of JLS Advisory Group. Ternay is here to discuss the recently published book, "Roadmaps to Value-based Profitability: A Practice Transformation Guide." According to Ternay, "Across the healthcare industry, the push is to deliver value rather than volume with value-based payment programs being the financing mechanism to drive change." She also discusses how to prepare for, and maximize, your participation in value-based payment models. You can purchase Ternay’s new MGMA book Roadmaps to Value-based Profitability at https://www.mgma.com/products/products/roadmaps-to-value-based-profitability-a-practice If you're interested in learning more about value-based care for your practice, or hearing Ternay speak live, you can join us at MGMA's Annual Conference October 13th-16th in New Orleans. Registration is now open. For more information and to register visit MGMA.com/bigeasy19. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Regular Executive Session host David Gans, MSHA, FACMPE, senior fellow, MGMA, sits down with Andrew Hajde, CMPE, senior industry advisor, to answer questions about his recent Data Mine column on support staffing levels and what insights a healthcare executive should glean from the data. MGMA members enjoy exclusive access to the Data Mine column, which appears in the July issue of MGMA Connection magazine: https://www.mgma.com/resources/operations-management/data-mine-the-secret-of-staffing-success Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this MGMA Insider podcast, we're joined by Colin Carr, CEO, Carr Healthcare Realty, who discusses the pros and cons of healthcare real estate, and what the key factors are that determine whether healthcare leaders should choose to lease, purchase or even develop the space for their office. In this episode, Colin explains how making the right real estate decision affects your current and future cash flow, taxes, and ability to transition your practice. Key topics include: * The important role real estate plays in your practice * The use of detailed economic analysis to decide on purchase versus lease options * An example of a successful negotiation strategy If you're interested in learning more about healthcare real estate strategies, or hearing Colin speak live, you can join us at MGMA's Annual Conference October 13th-16th in New Orleans. Registration is now open. For more information and to register visit MGMA.com/bigeasy19. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Successful strategic planning in a medical practice begins with a governing board that can identify challenges and opportunities, and provide solutions for the organization. But what is the correct structure and scope of a governing board? To answer that question, we’re joined by Will Latham, President of Latham Consulting Group. Also in this episode of the MGMA Insights Podcast, we’re joined by David Miller, managing partner at HSG Advisors, who discusses the trend of hospital-owned physician networks, which has created dramatic changes in the physician community. Finally, we meet with Kathy McTigue, CEO of PediaTrust, who talks about how practices can become financially integrated after a merger or acquisition. If you would like to learn more about strategic planning, governance, mergers and consolidations in a medical practice, you can attend MGMA’s Annual Conference on October 13th-16th in New Orleans. Registration is now open. For more information and to register, visit MGMA.com/bigeasy19 Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this MGMA Insider Podcast, we're joined by Kristen Adams, MA, CMPE, Department Administrator, Anesthesiology, Weill Cornell Medicine. As Kristen explains, a major challenge facing medical practices is developing physician compensation plans that reflect their overall strategic vision. She describes how Weill Cornell Medicine chose to move from a fixed to a variable pay model and how the team made that shift through long-term strategic planning. If you're interested in learning more on physician compensation or hearing Kristen speak live, you can join us at MGMA's Annual Conference October 13th-16th in New Orleans. Registration is now open. For more information and to register visit MGMA.com/bigeasy19. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Jim Trounson, longtime MGMA member and founder of MedMan, talks to Senior Fellow David N. Gans, MSHA, FACMPE, about the mindset of the entrepreneurial doctor and what he sees as a coming renaissance for independent practices. Find more Executive Session podcasts and content on the MGMA Executive View page: https://www.mgma.com/executiveview/. Music: "Something Old," Broke for Free (CC BY-NC 3.0) Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insider, Carrie Koh, CEO and founder of Carrie Koh Consulting, joins MGMA senior editor Daniel Williams to talk about leadership communication, interpersonal efficiency, and what healthcare leaders can do to reach their potential. According to Koh, for leaders to be successful they need to teach “people how to think about things in a new way, so that we can all come together using our strengths, and get more of what we want, get more outcomes that the patients need.” Additionally, Koh says we need to look at “successful high performing leaders and ask what do they do differently?” Additional Resource: If you’re interested in learning more about leadership topics or hearing Carrie Koh speak live, you can attend MGMA’s Annual Conference, October 13th-16th in New Orleans. Registration is now open. For more information and to register, visit mgma.com/bigeasy Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insider Podcast, Greg Feltenberger, CEO, Idaho Urologic Institute, joins us to provide insights on how healthcare professionals can adopt best practices for benchmarking at their medical practice. In his varied career, Greg has experienced more than 23 years of executive-level and administrative experience in healthcare; is the best-selling author of “Benchmarking Success: The Essential Guide for Medical Practice Managers, 2nd Edition,” published in 2017, and “Benchmarking Success, The Essential Guide for Group Practices,” published in 2008. Greg also is a proud veteran of the U.S. Air Force. In 2014, he retired from the military after 21 years of active duty as a Lieutenant Colonel in the Medical Service Corps as Chief Operating Officer (COO) at the U.S. Air Force Academy Hospital in Colorado Springs, Colorado. The hospital is the Air Force’s premier hospital/super clinic that provides healthcare services to 30,000 enrollees, including 4,000 cadets, and over 171,000 beneficiaries. Highlights from the episode: * Why Benchmark? Greg answers that question and also addresses the reasons for benchmarking or “if you don’t measure it, you can’t manage it” and “if you don’t value it, you won’t change it.” * Benchmarking Fundamentals. Greg explains the importance of and need for standards and describes techniques for determining baseline and current status of a practice. In addition, he presents factors that can be changed to improve a practice. Resources: You can learn more about benchmarking and purchase Greg's book at mgma.com/benchmarking If you're interested in learning more on benchmarking, join us at MGMA19 Annual Conference, which will be held October 13-16 in New Orleans. Registration opens Tuesday, June 11. Go to MGMA.com/bigeasy for more information. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insider podcast, Will Latham, President, Latham Consulting Group, discusses how a medical practice can develop long-range strategic plans. Highlights from the discussion: Consolidation: One of the biggest areas of change over the last few years has to do with the consolidation of all of healthcare. Hospitals are merging. Health Plans are merging. And there's been a huge influx of medical practices merging into hospital systems or being acquired by private equity." Strategy Steps: "Begin with a SWOT analysis. What are the main strengths of the group? What are the main weaknesses? What are the opportunities? What are the threats?" You need to have a better read of who you really are before you can go into problem-solving mode. Retreats: Can be a great way to get out of the office once a year and have the practice's stakeholder go offsite and gauge where the practice is and what needs to be done to raise efficiency and productivity of the practice. ### If you're interested in learning more on strategic planning, join us at MGMA19 Annual Conference, which will be held October 13-16 in New Orleans. Registration opens Tuesday, June 11. Go to MGMA.com/bigeasy for more information. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Today, less than half of physicians remain independent! In this MGMA Insights podcast, we explore the reasons behind the high rate of mergers, acquisitions and the overall landscape of medical practice consolidation. We look at key factors including value-based reimbursement, shrinking margins, and record-high healthcare spending as reasons for the transactional activity. But many physicians and practices want to keep their independence, and we also discuss strategic plans and a shift in mindset that details a move from merely running a medical practice to looking at yourself as a business owner to keep your practice privately- or physician-owned. Experts interviewed include: * Isabelle Bibet-Kalinyak, Partner with McDonald Hopkins, LLC * Neil Johnson, Managing Partner at Lawrence, Evans & Co., LLC * Will Latham, President, Latham Consulting Group *Cameron Cox III, CEO, MSOC Health A note for podcast listeners: One key aspect of owning a medical practice is physician and provider compensation. You can use 2019 MGMA DataDive Provider Compensation to ensure you are retaining and attracting the best providers for your organization. Visit mgma.com/datapod for more information. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insider podcast, consultant Ken Hertz discusses how a medical practice can develop its mission, vision and values through strategic planning a taking a cue from mapping out a family vacation. Highlights from the discussion Mission: "Your mission is that underlying, guiding foundation, that really sets the tone for the overall practice." Independent Practices: "In a privately-owned practice, it is the responsibility of the physician owner to develop the underlying mission, vision, and values for the practice. Basically, the practice is their business. They hire managers, to protect their business, to run their business effectively and efficiently, to make sure their business is compliant in the law, but it's ultimately the business owners responsibility to set the direction." Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of MGMA Insider we welcome Melissa Phillippi, President and Co-founder, Performance Culture. Melissa recently wrote an article (https://www.mgma.com/data/data-stories/mgma-stat-overview/how-often-is-enough-for-discussing-performance-wit ) focused on "How Often is Enough for Discussing Performance With Medical Practice Employees?" According to Melissa: "There's no one-size-fits-all on how often a manager and employee should meet. It might be different from one manager to another as far as what are the needs in order for that employee and that manager relationship to be as healthy and as successful as possible. At least once a month is what I'd recommend on a frequency, but it could be more frequent if the circumstances demand it, and it could maybe go a month and a half to two months. But I really don't encourage anything past two months of doing this check-in process. If you want to grow as a leader in your organization and help develop a stronger culture in your practice. MGMA’s online seminar, "Transformational Leadership: From the Front Office to the C-Suite" will help you embrace change management and strategic vision planning to expand your leadership toolbox. For more information visit mgma.com/leadership. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

A trillion dollars! According to a recent Gallup article on workplace employment, U.S. businesses lose a trillion dollars every year to voluntary turnover. In this MGMA Insights podcast, we explore the reasons behind such high employee turnover, and then our subject matter experts reveal the process improvement tools and processes they employ to improve management staff in a medical practice. Experts interviewed include: * Owen Dahl, MBA, LFACHE, CHBC, LSSMBB, Consultant, Author and Educator * Adrienne Lloyd, MHA, FACHE, Chief Administrative Office, Duke Eye Center, Duke Medical Center * Rick Weymier, MBA, FACMPE, Chief Administrative Officer, WB Carrell Memorial Clinic * Melissa Phillippi, President and Co-founder, Performance Culture A note for podcast listeners: If you want to grow as a leader in your organization and help develop a stronger culture in your practice. MGMA’s online seminar, "Transformational Leadership: From the Front Office to the C-Suite" will help you embrace change management and strategic vision planning to expand your leadership toolbox. For more information visit mgma.com/leadership Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of MGMA Insider, Molly Ramsay, Principal, Corporate Operations Director, and Amber Pedersen, Administrator, both of MedMan Medical Management, join the podcast. With the unemployment rate dropping to a record-low 3.6% in April, a level not seen in 50 years, it’s created an extremely competitive marketplace Ramsay and Pedersen say this moment in history has caused many practices to change their recruitment and onboarding strategies. "I remember five years ago I would post a reception job and get over 70 resumes in the first day of posting," says Ramsay. "This last year, when I posted a reception job, I got probably 30 resumes." Not only are there fewer resumes coming in, but candidates are receiving multiple offers, which has caused additional problems. "We are experiencing applicants not showing up for the interview or accepting our position, but then resigning before they start because they got a better offer," says Pedersen. That's why Ramsay and Pedersen say it's important to "Stay engaged with the candidate all the way through the hiring process to make a connection that your organization is invested in them before they even start day one. We send a welcome email with all the paperwork that needs to be filled out so that on their first actual day we are prepared and they can login to all the systems." A note for podcast listeners: If you want to grow as a leader in your organization and help develop a stronger culture in your practice. MGMA’s online seminar, "Transformational Leadership: From the Front Office to the C-Suite" will help you embrace change management and strategic vision planning to expand your leadership toolbox. For more information visit mgma.com/leadership Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insider podcast, we talk with Deb Wiggs, FACMPE, Founder, V2V Mangement Solutions, about the idea of and philosophy behind Transformational Leadership. Highlights from this conversation include: * The differences between Transformational Leadership, Transactional Leadership and Servant Leadership *How to influence others in your practice, no matter what level you are in the organization * How to lead whether you are an introvert, an extrovert or a combination of the two * The tools needed to measure transformational leadership and if your new processes and procedures are working * The tools needed to overcome change management in your organization Note to Podcast Listeners: If you’d like to know more about becoming a better leader in your organization, MGMA has an upcoming online seminar, Transformational Leadership: From the Front Office to the C-Suite. This event is May 29 and is designed to help healthcare professionals embrace change management and strategic vision planning, to expand their leadership toolbox. For more information and to register, visit mgma.com/leadership Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of MGMA Insider, we welcome Dr. David Hatfield, President and CEO of Hatfield Medical Group and Jim Schafer, Administrator with Hatfield Medical Group. Hatfield and Schafer discuss how their practice is succeeding after implementing a value-based care model. Questions they answer in this episode include: * How they made the shift from fee-for-service to value * What a typical day looks like in their practice versus before their shift * What the best practices they would suggest for others who are pursuing value-based care initiatives or contracts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In a recent MGMA stat poll, we polled more than 4,000 healthcare leaders, asking them, "What is most important when hiring staff?" Nearly 70% said cultural fit! This gives quantitative data to the often-quoted point that "Culture is King." In this MGMA Insights podcast, we explore the idea of why culture is king and how it impacts the hiring, onboarding and even firing process in medical practices. Experts interviewed include: * Jacob Simon, Executive Vice President, The Medicus Firm * Stefan Jarmusz, Project Analyst, MGMA * Dr. Susan Murphy, author, keynote speaker and business consultant * Molly Ramsay, Principal, Corporate Operations Director, MedMan Medical Management * Amber Pedersen, Administrator, MedMan Medical Management Key points from the podcast: According to Simon, culture impacts every part of an organization, but you have to actually live it every day. "You can have your core values written on your walls," but if the employees aren't embodying those values then it won't matter; you won't have a strong culture. Dr. Murphy: "The more training you can do, the more coaching, the more shadowing, the better it is because training and development is one thing you can do that will not take too much out of your compensation and benefits package." Dr. Murphy adds that there's also a hunger from younger generations to learn, and they can gain information quickly and efficiently from mentors and established training programs. Ramsay and Pedersen: "Stay engaged with the candidate all the way through the hiring process to make a connection that your organization is invested in them before they even start day one. "We send a welcome email with all the paperwork that needs to be filled out so that on their first actual day we are prepared and they can login to all the systems!" A note for podcast listeners: If you want to grow as a leader in your organization and help develop a stronger culture in your practice. MGMA’s online seminar, "Transformational Leadership: From the Front Office to the C-Suite" will help you embrace change management and strategic vision planning to expand your leadership toolbox. For more information visit mgma.com/leadership Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this special edition of MGMA Insider, we speak with Barb Davis, Senior Vice President of Client Success at CipherHealth. Although Barb has experienced more than 30 years as a healthcare professional, she's here today to share her experience as a patient. While on the snowy slopes of Colorado in December 2016, Barb suffered a tibial plateau fracture. During the course of multiple surgeries, Barb experienced what she now calls, "a number of near misses" and she identified numerous "opportunities for improvement." Her article about her experience as a patient appears at https://www.mgma.com/resources/quality-patient-experience/anatomy-of-errors-my-patient-story Key points from this podcast: *The burden of communication should not lie with the patient * A simple misplacement (of Barb's clothes) led to tremendous distraction * There are plenty of opportunities for improvement of patient care at a systems level * It's easy for a patient to experience "the Swiss cheese model" of falling right through the holes in the system As Barb reflects on her experience, she has a newfound empathy with patients and the experiences they have in the healthcare system. As she writes, "I am sharing my own experiences to highlight the gap that still exists in patient safety, even when care teams have the best of intentions and when the patient is a knowledgeable healthcare consumer... After 30 years of experience working with physicians, nurses, and care teams, I didn’t call when I suspected that something wasn’t right... I accept responsibility for my own lack of action and can’t help but think about others: What about patients who haven’t worked in healthcare? Would they have fallen through the 'cheese' and experienced system errors that resulted in harm?" If you have a healthcare story -- professional or personal -- that you'd like to share with us, please send us an email at [email protected] Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of MGMA Insider, we speak with healthcare consultant and process improvement expert Owen Dahl, MBA, LFACHE, CHBC, LSSMBB. Dahl is a medical practice management consultant with more than 40 years of experience in consulting and managing medical practices. Much of his work deals with: * implementation of Lean and Six Sigma principles; * integration of hospital and physician programs; * and staff training in the areas of management and efficiency, In this conversation, he talks about the importance of processes in a medical practice, ways practices can become more efficient, and his thoughts on why the healthcare industry has overcomplicated the way it conducts business. Owen Dahl will lead a Lean Six Sigma Yellow Belt Certificate preconference program ahead of MGMA19 | The Annual Conference, Sunday, Oct. 13, in New Orleans. Register today at www.mgma.com/bigeasy19. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of MGMA Insider, healthcare consultant Tim Smith discusses how survey data is used by professional appraisers and healthcare consultants to value physician compensation in service arrangements or as part of valuing a practice. Smith, who is a skeptic by nature, reveals the need to challenge, test and be wary of data unless it's been tested and analyzed. As Smith says, "When it comes to the business of physician practices, a set of talking points is commonly repeated about the physician marketplace and what physicians earn. These claims are often made by reference to survey data reports, but does the data really support popular beliefs about physician compensation and productivity?" He explains that "it's important to take a deep dive into the data to examine widely held paradigms about physician compensation and productivity" and be willing to be a contrarian and call out information when it isn't back up by the data. As a reminder, Smith can be heard speaking at MGMA19 | The Data Conference, May 16-18 in Orlando, Florida. As a special offer to you, our podcast listeners can receive $200 off the regular registration price by entering the code PODCAST at mgma.com/datacon Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Developing physician leadership has long been a challenge for the healthcare industry. Physicians are often seen as leaders in a medical practice but many don't have the skills they need to reach their potential as leaders. Keith Olson is the Director of Physician Consulting Services at Ann & Robert H. Lurie Children’s Hospital of Chicago and is here to discuss steps to take to successfully develop physician leaders. Also in this episode, Barbara Sharpless, Director of Physician Services at BayCare Medical Group, discusses the current state of physician recruiting and retention. Barbara sheds light on the current state of the physician job market and explains the dynamics at play that gives physicians the leverage in the negotiation process. Finally, we talk to David Norris about financial intelligence for physicians. David is a practicing cardiac anesthesiologist in Wichita, KS, a consultant at David Norris, LLC, and author of the Financially Intelligent Physician: What They Didn’t Teach You in Medical School. He is also a clinical assistant professor at the University of Kansas in Wichita. David explains why business intelligence is important for physicians and outlines the three financial documents every doctor should understand. If you like the show, please rate and review it wherever you get your podcasts. Every review helps new listeners find the show. If you have any questions, concerns, or ideas, please shoot us an email at [email protected]. MGMA Insights is presented by Craig Wiberg, Decklan McGee, and Daniel Williams. Announcement for podcast listeners: If you want to learn about or attend MGMA's live events, you can go to MGMA.com/events The next upcoming live event is The Data Conference, which will be May 16-18 in Orlando. You can learn more or register at mgma.com/datacon Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

How often have you heard someone say, “we’ve always done it that way?" The truth is, we too often depend upon traditions, emotions, politics, and anecdotes to make critically important business and management decisions. In this episode of MGMA Insider, Frank Cohen, MBB, MPA, Director of Analytics, Doctors Management LLC, discusses the history of critical thinking and the use of evidence in the form of data, statistics, and analysis in a medical practice. As Cohen explains, "Evidence-based thinking (EBT) incorporates techniques such as critical thinking, analytics, decision theory and problem-solving to improve our management skills and outcomes." Cohen will deliver the opening keynote address on evidence-based thinking at MGMA19 | The Data Conference, Thursday, May 16 in Orlando, Florida. The conference will run May 16-18 at the Walt Disney World Swan and Dolphin Resort. Podcast listeners interested in more information about this user group conference or looking to register can go to mgma.com/datacon Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.