MGMA Podcasts

In a recent MGMA stat poll, we polled more than 4,000 healthcare leaders, asking them, "What is most important when hiring staff?" Nearly 70% said cultural fit! This gives quantitative data to the often-quoted point that "Culture is King." In this MGMA Insights podcast, we explore the idea of why culture is king and how it impacts the hiring, onboarding and even firing process in medical practices. Experts interviewed include: * Jacob Simon, Executive Vice President, The Medicus Firm * Stefan Jarmusz, Project Analyst, MGMA * Dr. Susan Murphy, author, keynote speaker and business consultant * Molly Ramsay, Principal, Corporate Operations Director, MedMan Medical Management * Amber Pedersen, Administrator, MedMan Medical Management Key points from the podcast: According to Simon, culture impacts every part of an organization, but you have to actually live it every day. "You can have your core values written on your walls," but if the employees aren't embodying those values then it won't matter; you won't have a strong culture. Dr. Murphy: "The more training you can do, the more coaching, the more shadowing, the better it is because training and development is one thing you can do that will not take too much out of your compensation and benefits package." Dr. Murphy adds that there's also a hunger from younger generations to learn, and they can gain information quickly and efficiently from mentors and established training programs. Ramsay and Pedersen: "Stay engaged with the candidate all the way through the hiring process to make a connection that your organization is invested in them before they even start day one. "We send a welcome email with all the paperwork that needs to be filled out so that on their first actual day we are prepared and they can login to all the systems!" A note for podcast listeners: If you want to grow as a leader in your organization and help develop a stronger culture in your practice. MGMA’s online seminar, "Transformational Leadership: From the Front Office to the C-Suite" will help you embrace change management and strategic vision planning to expand your leadership toolbox. For more information visit mgma.com/leadership Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this special edition of MGMA Insider, we speak with Barb Davis, Senior Vice President of Client Success at CipherHealth. Although Barb has experienced more than 30 years as a healthcare professional, she's here today to share her experience as a patient. While on the snowy slopes of Colorado in December 2016, Barb suffered a tibial plateau fracture. During the course of multiple surgeries, Barb experienced what she now calls, "a number of near misses" and she identified numerous "opportunities for improvement." Her article about her experience as a patient appears at https://www.mgma.com/resources/quality-patient-experience/anatomy-of-errors-my-patient-story Key points from this podcast: *The burden of communication should not lie with the patient * A simple misplacement (of Barb's clothes) led to tremendous distraction * There are plenty of opportunities for improvement of patient care at a systems level * It's easy for a patient to experience "the Swiss cheese model" of falling right through the holes in the system As Barb reflects on her experience, she has a newfound empathy with patients and the experiences they have in the healthcare system. As she writes, "I am sharing my own experiences to highlight the gap that still exists in patient safety, even when care teams have the best of intentions and when the patient is a knowledgeable healthcare consumer... After 30 years of experience working with physicians, nurses, and care teams, I didn’t call when I suspected that something wasn’t right... I accept responsibility for my own lack of action and can’t help but think about others: What about patients who haven’t worked in healthcare? Would they have fallen through the 'cheese' and experienced system errors that resulted in harm?" If you have a healthcare story -- professional or personal -- that you'd like to share with us, please send us an email at [email protected] Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of MGMA Insider, we speak with healthcare consultant and process improvement expert Owen Dahl, MBA, LFACHE, CHBC, LSSMBB. Dahl is a medical practice management consultant with more than 40 years of experience in consulting and managing medical practices. Much of his work deals with: * implementation of Lean and Six Sigma principles; * integration of hospital and physician programs; * and staff training in the areas of management and efficiency, In this conversation, he talks about the importance of processes in a medical practice, ways practices can become more efficient, and his thoughts on why the healthcare industry has overcomplicated the way it conducts business. Owen Dahl will lead a Lean Six Sigma Yellow Belt Certificate preconference program ahead of MGMA19 | The Annual Conference, Sunday, Oct. 13, in New Orleans. Register today at www.mgma.com/bigeasy19. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of MGMA Insider, healthcare consultant Tim Smith discusses how survey data is used by professional appraisers and healthcare consultants to value physician compensation in service arrangements or as part of valuing a practice. Smith, who is a skeptic by nature, reveals the need to challenge, test and be wary of data unless it's been tested and analyzed. As Smith says, "When it comes to the business of physician practices, a set of talking points is commonly repeated about the physician marketplace and what physicians earn. These claims are often made by reference to survey data reports, but does the data really support popular beliefs about physician compensation and productivity?" He explains that "it's important to take a deep dive into the data to examine widely held paradigms about physician compensation and productivity" and be willing to be a contrarian and call out information when it isn't back up by the data. As a reminder, Smith can be heard speaking at MGMA19 | The Data Conference, May 16-18 in Orlando, Florida. As a special offer to you, our podcast listeners can receive $200 off the regular registration price by entering the code PODCAST at mgma.com/datacon Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Developing physician leadership has long been a challenge for the healthcare industry. Physicians are often seen as leaders in a medical practice but many don't have the skills they need to reach their potential as leaders. Keith Olson is the Director of Physician Consulting Services at Ann & Robert H. Lurie Children’s Hospital of Chicago and is here to discuss steps to take to successfully develop physician leaders. Also in this episode, Barbara Sharpless, Director of Physician Services at BayCare Medical Group, discusses the current state of physician recruiting and retention. Barbara sheds light on the current state of the physician job market and explains the dynamics at play that gives physicians the leverage in the negotiation process. Finally, we talk to David Norris about financial intelligence for physicians. David is a practicing cardiac anesthesiologist in Wichita, KS, a consultant at David Norris, LLC, and author of the Financially Intelligent Physician: What They Didn’t Teach You in Medical School. He is also a clinical assistant professor at the University of Kansas in Wichita. David explains why business intelligence is important for physicians and outlines the three financial documents every doctor should understand. If you like the show, please rate and review it wherever you get your podcasts. Every review helps new listeners find the show. If you have any questions, concerns, or ideas, please shoot us an email at [email protected]. MGMA Insights is presented by Craig Wiberg, Decklan McGee, and Daniel Williams. Announcement for podcast listeners: If you want to learn about or attend MGMA's live events, you can go to MGMA.com/events The next upcoming live event is The Data Conference, which will be May 16-18 in Orlando. You can learn more or register at mgma.com/datacon Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

How often have you heard someone say, “we’ve always done it that way?" The truth is, we too often depend upon traditions, emotions, politics, and anecdotes to make critically important business and management decisions. In this episode of MGMA Insider, Frank Cohen, MBB, MPA, Director of Analytics, Doctors Management LLC, discusses the history of critical thinking and the use of evidence in the form of data, statistics, and analysis in a medical practice. As Cohen explains, "Evidence-based thinking (EBT) incorporates techniques such as critical thinking, analytics, decision theory and problem-solving to improve our management skills and outcomes." Cohen will deliver the opening keynote address on evidence-based thinking at MGMA19 | The Data Conference, Thursday, May 16 in Orlando, Florida. The conference will run May 16-18 at the Walt Disney World Swan and Dolphin Resort. Podcast listeners interested in more information about this user group conference or looking to register can go to mgma.com/datacon Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Fresh from MGMA19 | The Operations Conference in Austin, Texas, Dave Gans spent time with Nate Moore, "the Pivot Table Guy," to explain the steps from getting access to raw practice management system data to finding a tool to put it to good use. Find more Executive Session podcasts and content on the MGMA Executive View page: https://www.mgma.com/executiveview/. Audio: "Data Center," Shoeg (CC BY-NC-ND 4.0)

With historically low unemployment, an aging workforce, and four generations of employees making up the workforce--Baby Boomers, Gen X, Millennials, and Gen Z--it's created a new workforce employment culture. In this episode of the Insider Podcast, Shelly Waggoner, MS, CEBS, SHRM-SCP, Vice President of Human Resources, MGMA, is in studio to discuss generational trends, workforce employment and the new talent paradigm. Topics discussed include: * The unique state of workforce employment * The Aging workforce * Baby Boomers delaying retirement * Key differences (and some similarities) among the different generations * Strategies in which companies can play up to the strengths of each generation As a special note to MGMA members who may be looking for a new job, recruiting new talent to the workforce or looking for ways to develop better processes in their corporate culture, you can access more resources on this and many other topics on the Resources page on MGMA.com. In addition, Career Pathways is the most convenient and effective way to take your next step in the medical practice field. MGMA works directly with numerous hospitals, private practices and healthcare facilities across America. If you’re looking to take this next step, you can browse thousands of job openings in MGMA’s job board today at mgma.com/findjob Thanks for being an MGMA Insider. If you have comments, questions or ideas to share, please send us an email at [email protected] Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Editor’s note: Justin Chamblee can be heard speaking at MGMA19 | The Data Conference, May 16-18 in Orlando, Florida. As a special offer to our podcast listeners, through April 16, you can receive $200 off the regular registration price to The Data Conference by entering the code PODCAST at mgma.com/datacon In this MGMA Insider episode, Justin Chamblee, CPA, MBA, FACMPE, Senior Vice President and Director of Operations, Coker Group discusses Physician Compensation Planning for the New Age of Healthcare. Chamblee discusses: * Steps to take when building a physician compensation plan for your practice * The importance of change management in implementing a new compensation structure * The reasons why a structured compensation plan is imperative to future success Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

We’re seeing mergers and acquisitions, we’re seeing health systems get larger and acquire other systems, we know that hospitals have been acquiring physician practices. Gary Herschman, JD, member, Epstein Bekcer & Green P.C., sits down with Dave Gans to share what's been happening from his perspective on physician transactions in recent years and the unique ways that private equity is shaping the medical group practice space. Find more Executive Session podcasts and content on the MGMA Executive View page: www.mgma.com/executiveview/. Audio credit: "AcidJazz" by Kevin MacLeod (CC BY 3.0) Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Editor’s note: All of today’s guests can be heard speaking at MGMA19 | The Data Conference, May 16-18 in Orlando, Florida. As a special offer to you, our podcast listeners can receive $200 off the regular registration price by entering the code PODCAST at mgma.com/datacon Healthcare’s business analytics market is projected to grow from $14 billion in 2019 to more than $50 billion by 2024. To help healthcare professionals better understand and utilize data in their practice, this episode of MGMA Insights is focused on providing information on how data can best be utilized in a medical practice. We also explain the importance of evidence-based thinking and discuss how to apply key metrics to a dataset. Experts and topics in this episode include: • Ashley Voss, Data Analyst II, MGMA, on data collection and analysis • Chris Addison, MBA, LSSGB, Student Health Services, on Lean principles and data-driven decisions • Lynda Barrie, Consultant, MGMA Consulting, on key metrics to use in datasets • Frank Cohen, MBB, MPA, Director of Analytics, Doctors Management LLC, on evidence-based thinking • Timothy Smith, CPA, ABV, Principal, TS Healthcare Consulting, on being a data skeptic Sources for this episode include: https://www.mgma.com/resources/financial-management/predicting-the-future-of-healthcare-with-analytics https://www.mgma.com/data/data-stories/the-power-of-benchmarking-data-for-healthcare-lead https://www.mgma.com/resources/financial-management/physician-practice-losses-using-loss-sourcing-ana https://www.mgma.com/resources/revenue-cycle/get-proactive-with-payments-how-medical-groups-ca If you like the show, please rate and review it wherever you get your podcasts. Every positive review helps new listeners find the show. If you have any questions, concerns, or ideas, please shoot us an email at [email protected] or visit mgma.com/podcasts for our complete library of episodes. MGMA Insights is presented by Craig Wiberg, Decklan McGee, and Daniel Williams. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this insider podcast, Bill Hambsh FACMPE CPA, CEO and Practicing Administrator at North Florida Women’s Care, talks about the increasing impact of text messaging as a way for medical practices to communicate with patients. According to Hambsh, when it comes to effectively closing care gaps, engaging patients, and increasing care plan adherence, text messaging has a proven record of success. Not only have studies shown that text messaging is the preferred and most convenient means and communication channel for patients, but integrating text-based communication systems with EHRs is a cost-effective approach to boosting health outcomes. Providers can leverage this integration to alleviate the EHR data silo and automate hyper-targeted, clinical messages with tangible effects on health. If you're interested in learning more on this topic, you can see Hambsh speak at MGMA19 | The Operations Conference on Tuesday, April 16, in Austin, Texas from 8am-9am. You can learn more about the conference and this session at mgma.com/toc. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Research shows that up to 70% of primary care medical appointments are for problems stemming from psychosocial issues. The Adverse Childhood Experiences Study (ACES) has detected a possible link between childhood trauma and medical and behavioral health problems such as substance use, depression, pulmonary and heart disease, sexually transmitted diseases, smoking, suicide and more. In this episode of the insider, Mark Davis, CEO of Wasatch Pediatrics, highlights how behavioral health integration can help medical groups provide broader support to patients and their families within the primary care setting, resulting in improved care outcomes, reduced burden on providers and staff, and increased financial benefits. Mark will be speaking April 16 at MGMA 19 | The Operations Conference in Austin, Texas. For our podcast listeners, we have a special offer for one of our other events, MGMA19 | The Data Conference. Through April 16, you can go to mgma.com/datacon. Follow the link and receive $200 off the regular registration price by entering the code PODCAST. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of MGMA Insider, Doral Jacobsen, founding partner of Prosper Beyond, joins the podcast. Doral discusses: * The total cost of care * Value-based care * Value propositions * Holistic patient access * Patient screenings * Population health Doral will deliver a presentation on the topic of the total cost of care on May 18 at MGMA19 | The Data Conference, which will be held in Orlando. We have a special discount for podcast listeners. Through April 16, you can go to mgma.com/datacon. Follow the link and receive $200 off the regular registration price by entering the code PODCAST. Other sources on value-based care include: * Most practices adding value-based contracts but in small doses https://www.mgma.com/data/data-stories/most-practices-adding-value-based-contracts-but-in * Preparing for value-based payer contracting https://www.mgma.com/resources/resources/revenue-cycle/preparing-for-value-based-payer-contracting *Value-based management: Staff compensation planning for value-based models of care https://www.mgma.com/resources/financial-management/value-based-management-staff-compensation-plannin Thanks for being an MGMA insider. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of MGMA Insights, we focus on patient-centered care from a myriad of angles and topic areas and talk to leading experts including: * Mark S. Davis, MHSA, FACMPE, CEO, Wasatch Pediatrics, on behavioral health integration in a medical practice * Pamela Ballou-Nelson, RN, CMPE, MA, MSPH, PhD, MGMA Consultant, on behavioral health adoption in medical practices * Katie Lawrence, MHA, CMP, Director of Ambulatory Optimization and Integration, Greenville Health System, on Improving Access and Engaging Patients Without Burning Out Your Team * Norman H. Chenven, MD, CEO, Austin Regional Clinic, on The Portal to Success: Optimizing Technology to Increase Patient Access * Bill Hambsh FACMPE CPA, CEO and Practicing Administrator at North Florida Women’s Care, Bridging Communication and Clinical Outcomes: How Text Messaging Can Transform the Entire Patient Experience Mark Davis, Katie Lawrence, Norman Chenven and Bill Hambsh can all be heard speaking at MGMA19 | The Operations Conference, which will be held April 14-16 in Austin, Texas. For more info visit mgma.com/tocreg. Sources for the episode: * Behavioral health adoption and integration: https://www.mgma.com/data/data-stories/have-you-integrated-behavioral-health-providers-in * Text messaging for patient access: https://www.mgma.com/data/data-stories/text-messaging-remains-an-effective-tool-for-patient-appointment-reminders * Patient portals: https://www.mgma.com/data/data-stories/are-portals-a-means-to-patient-activation * Employee burnout: https://www.mgma.com/resources/human-resources/using-communication,-performance-culture-to-reduce * Key components of patient access: https://www.mgma.com/resources/operations-management/five-critical-components-of-patient-access If you like the show, please rate and review it wherever you get your podcasts. Every positive review helps new listeners find the show. If you have any questions, concerns, or ideas, please shoot us an email at [email protected] or visit mgma.com/podcasts for our complete library of episodes. MGMA Insights is presented by Craig Wiberg, Decklan McGee, and Daniel Williams. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

The complexities of telehealth reimbursement in 2019 are demystified by Rachel Dixon, MGMA’s resident telehealth expert. Dixon is also chief strategy officer for Care on Location, a telehealth medical service, hardware, software and consulting company, and acting executive director of Prime Health, a nonprofit that drives digital health innovation in the safety net space. Dixon will co-present a four-hour online seminar, "Using Telemedicine to Improve Your Bottom Line," on April 25. Learn more at https://www.mgma.com/events/online-seminar-using-telemedicine-to-improve-your. Audio: "Street Walk," Paolo Pavan (CC BY-NC-SA 4.0 - creativecommons.org/licenses/by-nc-sa/4.0/) Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this insider episode, Nate Moore "The Data Guy", takes a deep dive into how data can help explain patient access. Nate discusses: * Data Analysis in a medical practice * Time to Third * No Shows * Pivot Tables If you want to learn more about Nate's ideas on data analysis, you can hear him speak April 14-16 at MGMA19 | The Operations Conference and May 16-18 at MGMA19 | The Data Conference. To learn more about those events and how to register go to mgma.com/events If you like the show, please rate and review it wherever you get your podcasts. Every positive review helps new listeners find the show. If you have any questions, concerns, or ideas, please shoot us an email at [email protected]. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.