How Gamified Psychology Boosts Revenue Cycle Management Productivity

In this episode, Carol Wanke, Vice President, Post-Acute Revenue Cycle and Managed Care Operations - Sharp HealthCare, talks about how her practice added elements of game-play to create a fun, competitive, high-energy environment that helped boost revenue cycle management. You can also hear Carol speak at MGMA’s virtual healthcare event, the Medical Practice Excellence Conference October 19-21. Register today at mgma.com/mpec20 Thanks to R1RCM and to United Health Care for sponsoring this week’s show. To learn more about how to sustain positive practice performance, register for the upcoming event, “Positioning Your Physician Organization for Success in Times of Change”. The event is Thursday, October 8th at 1pm eastern. To register, please visit R1RCM.com/MGMA. And you can learn more about UHC and its efforts around interoperability by attending its interactive SPARK session on October 19th at the MGMA Medical Practice Excellence Conference or by visiting https://bit.ly/3lnTtgz ​If you like the show, please rate and review it wherever you get your podcasts. If you have topics you'd like us to cover or experts you'd like us to interview, email us at [email protected], or reach out to MGMA Sr. Editor and MGMA Insights podcast host Daniel Williams on Twitter at twitter.com/MGMADaniel. MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams.

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Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.