Dental A Team Podcast

Kiera and Tiff are continuing to share 12 themes that every single dental practice should implement. These Wednesday episodes are the teasers; the Dental A-Team will dive in fully come 2023, month by month. This episode looks at your practice's patient experience in detail. We're talking new patients, recurring patients, doctor patients, hygiene patients, consultant patients … and every part of their interaction with dentistry. Together, Kiera and Tiff touch on the different aspects you need to consider, and how each of those aspects ranks on a scale of 1 to 5 stars. Episode resources: Reach out to Kiera and Tiff Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

This episode is a raw reflection by Kiera on the Little Black Dress Podcast with Dr. Ashley Joves (a cosmetic dentist). Nothing is off limits — Kiera shares her experience with eating disorders, a path to divorce, suicide consideration, IVF … all while building a business. If you take anything away from this listen, know that you can create the you you want to be. Episode resources: Check out The Making of a Dental Startup Listen to the Little Black Dress Podcast Listen to episode 254, Breaking Dentistry Norms Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera is cutting through the chatter and getting to the root cause of the phrase "I don't have time." She dives into how prioritization and discipline play a role in getting tasks done, why not having time is just an excuse, and the two options you have to get everything done you need to. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

We're continuing with our weekly introduction to 12 systems — something the Dental A-Team will dive into in full starting 2023. This episode focuses on making billing easy and healthy. Kiera and Tiff share tips on … How to set up a solid billing department, The two numbers that will tell you if your billing is healthy or not, and Why consistency in billing helps keep collections where you want them to be Episode resources: Reach out to Kiera and Tiff Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

If you're looking for improved systems, elevated patient experiences, and a supportive culture for your team, that can start with holding an effective meeting. In this episode, Dana and Kiera talk about who should be running which meetings in your practice, and what makes an effective meeting — meaning each person is leaving with clarity and duty to help the office grow. Episode resources: Reach out to Dana and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera reflects on the different versions of herself she was in 2019, 2020, 2021, and now — and why the changes she's gone through have made her a better person. She applies this idea, of accepting change, to the world of dentistry, sharing positive ways to get through the changes of turnover, software, insurance, and more. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

We continue the 12 system themes with theme 2 out of 12: Doctor Optimization! Our doctors are often overlooked when it comes to the systems established in a practice, so this episode dives into how their role can help the team function as well as possible. Kiera and Tiff discuss how doctors can … Get team members excited to perform procedures, and Onboard, train, and calibrate associates Episode resources: Reach out to Kiera and Tiff Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Financial advisor Ryan Isaac is on the podcast once again to give advice on selecting a financial advisor, including whether or not you should even get one. Together with Kiera, Ryan covers the following in this episode: What a financial advisor does How to hire a financial advisor When to hire one And more About Ryan: Co-Founder of Dentist Advisors and host of the Dentist Mone Show, Ryan Isaac is a trusted financial advisor to dentists across the country. As a regular speaker at dental events nationwide, Ryan shares his expertise in portfolio management, debt reduction, tax management, retirement plans, profit-sharing plans, and insurance. He is a CFP with deep financial planning expertise and has been a major contributor to the growth of Dentist Advisors, including the development of the Elements financial planning system. Episode resources: Check out Dentist Advisors Tune in to The Dentist Money Show Listen to episode 544, Stocks & Assets: What is on the Horizon Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Spiffy Tiffy is giving fantastic verbiage that your practice needs to start using when retaining current patients and enticing new patients when you've dropped insurance. Episode resources: Reach out to Kiera and Tiff Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

This is week one of 12 systems you should baseline by the end of this year, to get your practice ready for 2023. Kiera and Spiffy Tiffy break down the difference between management and leadership by touching on how to … Be a leader and manage your team without being a micromanager Get your team on board with culture, protocol, hard conversations, and team morale Track those movements with KPIs And more Use this episode to see where your practice stacks up, and start putting into place what you can improve on next year. Episode resources: Reach out to Kiera and Tiff Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

In this episode, Kiera is joined by Kayvan Mott, cofounder of The Doc Sites, which builds websites for dental and medical offices. It's a great first dive into the importance of a great website for your practice. Listen up to learn about: Why SEO is important Three things to have in place for good SEO The biggest mistakes dentists make with marketing How often you should review your website Getting more Google reviews And more Episode resources: Check out The Doc Sites Connect with Kayvan for a complimentary, no obligation review: [email protected] Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

It's a part of most people's lives, so should it be part of your practice? In this episode, Kiera and Tiff talk social media and dentistry — where does it fit in? Who in your practice should post, and how often? What are you gaining by posting? — all these questions and more! Episode resources: Reach out to Tiff and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

Tiff and Kiera are mapping out 2023 for you with Dental A-Team's new 12 systems. This is a track system to put in place to allow your practice to maximize production. Each month, your practice will focus on perfecting a certain system. For example, in May, review your scheduling; in September, establish a marketing plan. DAT can provide guidance to help make sure all of your systems are as good as gold. Beginning next week, tune into the podcast to learn the basics about each of these systems so you can be ready to roll in the details come the new year. Episode resources: Reach out to Tiff and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

Kiera and Brit are here to geek out on business financing. In this episode, the two break down a ton of finance-related topics to help you get your practice in ship-shape for the end of 2022. Together, they touch on … What a profit and loss statement is Ways to increase revenue and decrease expenses The importance of collections protocol How to lower overhead Why it's so important to know your numbers Episode resources: Reach out to Brit and Kiera Listen to episode 575, Today's Work Trends (PTO, Benefits, More) Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

Kiera is showing some hygiene love today! She shares tips she's seeing work in the most elite dental practices to improve the flow of the hygiene team. Hygienists, in your dental practices you should be … Tracking your production Maximizing down time Calibrating monthly This episode dives into what it takes to move dental practices forward from a hygiene perspective. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

It's time for one of Kiera's favorite topics: tackling the important versus the urgent. Ever notice that you always have time to do the things you like to do, but never have enough for the tasks you don't care for? For example, recare outbound calls or tracking overhead. In this episode, Kiera shares advice on how to actually get the important to-dos done each day — as an owner or another position. If you have dedicated time for your important stuff, it'll free up your schedule (and brain) of stressors. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

Kiera is featured on the Navigating Dental Insurance Podcast with Jordon Comstock to talk about practices shifting from preferred provider organization (PPO) health insurance to fee-for-service insurance. Together, they touch on: Why a practice should move to fee-for-service Type of culture fee-for-service patients look for How to stand out despite being more expensive And more Episode resources: Listen to the Navigating Dental Insurance Podcast Listen to episode 576, Turn Insurance Patients into Membership Patients LEGALLY Listen to episode 163, Are You Maximizing Your Practice? Membership Plans Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Miscommunication happens in every office, but in this episode, Kiera shares tips for navigating the many interpersonal dynamics in an office. She touches on her own communication styles with the Dental A-Team Consultants, Tiff, Brit, and Dana; why frustrations happen when communicating; and how to clarify and verify at the end of each conversation. Episode resources: Reach out to Kiera Meet the DAT team Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

For this episode, Kiera is joined by Alex, the amazing creator of these fantastic show notes you're reading right now :) The two talk about getting a return on investment in LIFE — appreciating where you are, physically, mentally, emotionally. They also touch on reviewing why you dislike certain aspects of your life and how you can flip your attitude about them. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

Kiera dives into her favorite tips for pediatric dental offices — and even general dentists — to streamline the workplace. She touches on … How to schedule smart and maximize the middle of the day Why and when to consider utilizing a hygienist What the benefits are of clinical team members walking patients out And more! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

It's a hot topic episode: Raises! Kiera shares her beliefs around raises, and why implementing a tiered raise system (or hiring the Dental A-Team to establish one) is so beneficial. Do team members in your practice know how to get a raise? Do you find yourself throwing money at problems instead of figuring it out? Do your employees feel stuck? The perks of a tiered raise system include: Confidence in knowing how much you're paying and why Control of each employee to attain a raise Inspire self-sufficiency among team members Take the scariness out of reviews and check-ins Episode resources: Reach out to Kiera Let DAT establish a tiered raise system in your practice Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

Kiera is joined by Jordon Comstock, CEO and founder of BoomCloud, which provides a membership growth platform for your practice. The two talk about why and how practices are shifting to membership programs, and how they're able to appeal to insurance patients completely legally. The secret sauce? Listen to the episode to find out. Still not so sure about membership plans? Jordon also touches on upscaling a membership program to reach that recurring million dollar revenue mark. More about Jordon: Jordon Comstock is the founder and CEO of BoomCloud. BoomCloud exists to help dental practices create, organize, track and automate a dental membership program as a strategy to reduce dependence on dental insurance, create recurring revenue, increase patient loyalty and case acceptance. Jordon started his career in the dental industry managing a dental lab over 15 years ago and soon realized the need for our industry to create membership programs. He studied UX/UI design, web development and marketing at the Art Institute of Salt Lake City. Jordon is crazy passionate about helping practices create recurring revenue and helping them eliminate the evil empire of dental insurance. Free books: million-dollar membership plan Episode resources: Check out BoomCloud Get The Million-Dollar Membership Plan for free Listen to episode 163, Are You Maximizing Your Practice? Membership Plans Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera is joined by Dental A-Team traveling consultant Brit to talk about the new age of hiring employees, and what they're looking for in terms of PTO, benefits, work-life balance, and more. In this episode, the pair discusses how employers juggle what today's incoming employees are looking for, and what solutions the DAT consultants are helping implement in practices all over the country. Episode resources: Reach out to Kiera and Brit Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

Paul Edwards, founder and CEO of CEDR, is on the podcast. CEDR is an HR company that helps managers solve problems while staying in compliance, and Paul has fantastic advice for how to hire those difference makers for your practice. With Kiera, he shares his thoughts on: The importance of job descriptions for each role How to create a plan for hiring Why you can't be afraid of bringing on new people What happens when you find the right person Episode resources: Learn more about CEDR Join the CEDR Facebook group: HR Base Camp Listen to the What the Hell Just Happened in HR podcast Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Here's your quick fix for getting more patients through your doors! Kiera talks through the following ideas (and why they work): Make sure your company is one you believe in Know your ideal patient Host monthly or quarterly giveaways Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

It's a consultant takeover with Brit and Dana! Something the two have been hearing a lot in practices across the country is treatment coordinators aren't sure where to direct patients amid numerous treatment options, then financing options. It's a lot to cover! In this episode, Brit and Dana discuss how to make financial options as simple as possible for both parties (patient and practice). They touch on: The right time to talk about cost Who should be the one talking dollars How many patient options should be presented And more! Episode resources: Reach out to Dana and Brit Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

Brit is fresh off visiting a ton of practices, many of which are part of dental support organizations (DSOs), and she's sharing her insight. With Kiera, she talks about the foundational pieces to set up DSOs for success — everything from training the leadership team, setting up KPIs, providing profit and loss statement education, and allowing culture and patient experience to grow in each practice while keeping an overall brand. Episode resources: Reach out to Brit and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Vanessa Vitagliano with Dental Warranty is on the podcast to talk about utilizing a warranty to provide peace of mind to your patients (and practice), especially amid these times of uncertainty. Vanessa and Kiera discuss what it's like for both the practice and patient if Dental Warranty is utilized, the benefits the program offers, how it works with insurance plans, and a ton more. Be sure to get an exclusive link below for Dental A-Team listeners to get a $500 discount on Dental Warranty offers! Episode resources: Get $500 off when joining Dental Warranty: go.dentalwarrantycorp.com/DentalATeam Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

This is an episode all about perio and why it's so important to establish protocol for it in your practice. Dana joins Kiera to touch on the following: Why establishing perio protocol will benefit your hygiene team How to get calibration How to implement more perio conversations No two perio philosophies are identical, so providing guidelines for your practice will help with continuity between patients. Episode resources: Reach out to Dana and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

This episode is for those who can't seem to catch a break no matter how hard they try. Kiera shares her personal experiences from this past year that have brought chaos into her life, and how she found a way to take a moment and be still. Remember: Life is happening for you and now to you. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

When it comes to marketing, are you just spending money for the sake of spending money? This episode is all about realizing your marketing return on investment. Where are your patients coming from? What's working and not working? Kiera shares what practices should be asking of their markets to get the most bang for their buck. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

This episode is about reflecting on who you are — as a business owner, as a team member, and on the person you've become. Kiera talks about different types of business owners, and strengths that come with each, and then encourages listeners to write a letter to themselves to come back to in a year, two years, five years, or ten years. Leave notes for yourself, ask questions, and challenge who you are. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

Kiera is answering a listener's question! The question: How do I double-check my CPA? The answer … is in this episode! Kiera talks about why as a business owner, you need to have a basic understanding of taxes and finances — enough to know when red flags pop up. She shares how she navigates the finances of her business (alongside a team of tax experts), how she is able to stay aware, and why it's so important to at least be aware of what's going on. Want to ask your own question and have it answered on the podcast? Email [email protected]! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

Want to know if your practice is a place people like? Take a look at the number of internal referrals you're getting. Kiera shares why your patients telling others to come is a sign of a healthy, thriving practice. Internal referrals mean your practice provides great service, delivers on promises, and is real and authentic (no more fake it 'til you make it!). Listen to this episode to learn how to increase the amount of internal referrals your practice gets and make patients raving fans of your work. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

Wanna know what makes the best teams? Collaboration. Team members working together creates positive morale and culture, and that's what you want in a practice. Hear some nuggets of wisdom from Kiera as she talks about growing your team into leaders and giving them purpose each week. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

It's a consultant-takeover episode! Spiffy Tiffy and Brit talk about the transition of bringing on a new associate … and what that's like from a team member's perspective. It can be exciting. It can be scary. And both of those feelings are okay. The two consultants share what they've experienced in the offices they're visiting, and how team members can take ownership bringing a new person to your practice. Episode resources: Reach out to Brit and Tiff Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

The Dental A-Team is made up of consultants with front office, clinical, and leadership expertise who are here for your practice to make it the best it can be! In this episode, Kiera talks about the benefits, opportunities, and support that DAT brings to your office — all revolving around increasing profit, encouraging you to be the best version of yourself, and perfecting your practice's systems. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

Billing extraordinaire Sarah O'Brien is on the podcast! Sarah and Kiera are talking all things documentation + getting your claims paid faster. Included topics are … Why documentation is important How it relates to billing What SOAP notes are Why better notes = better patient experience How to get the right information to insurance companies And more Check out Sarah's documentation reference sheet! Episode resources: Connect with Sarah: [email protected] or 602-318-9396 Learn more about Evolution Dental Billing Listen to episode 296, Unveiling the Art of Negotiating Fee Schedules Listen to episode 291, 2020 — Close Your Billing Out Strong Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

It's time for another office autopsy! The office Kiera discusses in this episode is undergoing a big transition — from a five-op office to a 10-op (maybe even 15) one. Kiera shares the journey she's been through with the doctor, who was initially hesitant to bring her on, and how she was able to help guide the office to success. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

We all want the best patients ever in our practice, right? Kiera dives into how to get those great patients through your doors in this episode. Where does it all start? With you! Here's what you need to do: Create an avatar for your ideal patient(s) Assure the culture of your practice is conducive to that ideal patient Review your database to pinpoint ideal patients already coming to you Episode resources: Reach out to Kiera Listen to episode 421, How to Get More New Patients Listen to episode 102, Don't Cater to the World; Cater to Your Ideal Patient Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

Dr. Erin Elliot speaks with Kiera (from a pickleball tournament!) about how to make your practice invaluable to a community — even during a recession. They touch on the following: How to expand your in-house services How to hire highly motivated team members Tasks you can do proactively today How to keep your mental stamina And more Dr. Elliot was able to produce and collect during the early days of Covid-19 because these approaches were established in her practice. Listen up to learn how your practice can be just as valuable. Episode resources: Learn more about Dr. Elliott Take Dr. Elliott's sleep apnea course Listen to episode 436, Tackling Adding New Comprehensive Dentistry Listen to episode 166, Expanding Your Dentistry Scope Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

This episode is about a listener-requested topic! When you're in the dentistry field, it's easy to feel as if you're financially behind all of your non-dental friends. Kiera shares her own experiences with this mental game, and how she was able to get through it. Episode resources: Reach out to Kiera Listen to episode 121, Paying off Student Loans? Here's What Not do Do Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

Is your team obsessed with having the best patient experience possible? In this episode, Kiera is joined by Dana to talk about how to get your team into that same-day treatment mindset. They discuss what it takes to get your team on board for a pro-same-day treatment culture, how it can save your office time, and why this approach bleeds into a culture of pivoting, growing, and evolving all at once. Episode resources: Reach out to Dana and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

Susanne Mariga, CPA, is the star of this podcast episode, which dives into the profit-first mindset. With Kiera, Susanne shares truths about what profit first is and how to get started; how to apply it to real-life businesses; and how much income should go in which buckets. Also touched on is how to increase profit, for which Susanne suggests reviewing financial statements to shed unnecessary payments and considering tax strategies. Wondering whether the CPA you're working with is one with true tax strategy skills? This episode covers that too. About Susanne: Susanne is a certified public accountant, certified tax coach, and chartered global management accountant with over two decades of experience helping clients achieve their financial goals through business and personal tax planning. She has helped hundreds of small business owners for almost two decades to create the cash flow in their business that allows their business to work for them and not the other way around. Episode resources: Learn more about Susanne Join Susanne's Master Class on Facebook Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

With all the inspiration out there in the world (including this podcast), it can be challenging to execute the great ideas coming your way. In this episode, Kiera shares three steps to help you and your practice actually implement great ideas and methods to launch your goals forward. Consume information and take notes about what inspires you Calendar your goals out — remind yourself Make it happen Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

Brit and Kiera are throwing down some truths in this podcast episode, which is all about making a decision as a leader. The two get honest about their experiences with leaders (good and bad), and why it can be frustrating as a team member to work under poor leadership. Brit and Kiera touch on … How to make a decision How to not go back on making a decision Knowing what your ultimate goal is What it's like having a leader who refuses to execute To all the leaders out there: More is lost through indecision than a wrong decision. Episode resources: Reach out to Brit and Kiera Listen to episode 518, The Art of Decisiveness Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

Josh Scott, owner and CEO of Studio 8E8, joins Kiera to talk about how dental practices can stand out post-Covid-19. As the digital world evolves, Studio 8E8 is keeping dental practices up to speed. Josh and Kiera touch on … The evolution of the web experience Attracting patients and being authentic Making things convenient for your patients and potential hires Understanding how people consume content Video content tips And a ton more Episode resources: Check out Studio 8E8 Follow Josh on Instagram Listen to episode 230, Marketing: What's Your Story? Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Do you ever find yourself or team members responding to proposed solutions by saying, 'Oh, we already do that'? This episode is all about closing the 10% gap between your regular and elite dental practices. It's about fine-tuning the methods you already have in place to be the very best practice you can be, to stop responding to every idea with the phrase, 'We already do that.' Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

Establishing a goal — a wildly important goal — for your entire team to get behind can unify and progress your practice forward in leaps and bounds. In this episode, Kiera talks through establishing your office's WIGs (even if it's the middle of the year). The steps: Ask yourself what the why is Ensure your practice is profitable Look further down the road Know whether your goals are realistic Get your team's buy-in Lastly, make sure these goals are ones that inspire you and your team! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

Jeff Helgerson, operations manager at Green Park Dentistry in North Carolina, joins Kiera on the Dental A-Team podcast! Kiera and Jeff dive into Jeff's dental practice as it expands into a larger practice space and navigate how to go about that — accept new patients? Drop Delta? Drill and fill? Higher end procedures? The following topics are touched on in this episode: The realities of practices that have dropped Delta Dental The best way to drop insurance How to convert Delta patients How to know when you need to expand Episode resources: Check out Green Park Dentistry in North Carolina Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast