Dental A Team Podcast

Kiera is joined by Tom Brown of Your Virtual Consult, a system that educates patients about dental procedures and expectations over the computer. Did you know that case acceptance across the United States currently averages 41%? By incorporating Your Virtual Consulat, you can bump that up to 89%! Kiera and Tom talk about how the system will better both case acceptance and patience experience and improve efficiency and automation in your practice all while keeping a personal touch! Listen to this episode to get a taste of what comes with Your Virtual Consult. Be an early adopter and get more qualified patients coming to your practice. About Tom: After a decade in dentistry including stints at Dental Intel and LocalMed, Tom is currently partner and VP of sales with Your Virtual Consult. Tom's love of dentistry (which he's been in for almost a decade!) and technology paired together has made him one of the most well-known faces in dentistry. He enjoys traveling to dental shows, tinkering and refining his teams' processes and of course meeting up with industry friends from across the country. When Tom isn't working on Your Virtual Consult, you can find him hanging with his 10 brothers and sisters, exploring DisneyWorld, and playing volleyball every Tuesday night with his wife. Episode resources: Try out Your Virtual Consult Get in touch with Tom directly Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

The secret to being a successful regional manager is in THIS episode! Kiera goes over four steps to harnessing the right skills to manage multiple locations without resorting to micromanagement. Take a look at yourself, know your strengths and weaknesses Build a team to report to you Calibrate and train consistently Practice accountability Incorporating these tips into your practices will get everyone on the same page, and inspire uniformity without going fully corporate. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

We all know that there's a dark side to owning a business: firing employees. In this episode, Kiera explains how to go about firing team members — all while being human about it. She walks through … Were expectations clearly stated? What's the root cause and can it be fixed? Do you have a firing protocol? Be sure to follow through. Of course, knowing how to hire rockstars in the first place can help with this. Check out the Dental A-Team's hiring course! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Dr. Jesse Green is back on the podcast to share more real-life experiences of a dentist. In this episode, Dr. Green shares with Kiera how to move your practice from being profitable to scalable. He shares specific insight about: How to become a training institution How to best back away from the business And how to overcome the fear of giving over your practice It may be a hard pill to swallow, stepping back into a role where you're no longer the primary profit generator, but Dr. Green shares how other doctors of all shapes and mindsets have managed to do so. About Dr. Green: Author, speaker, and entrepreneur, Dr. Jesse Green is a leading dental business coach. He established Savvy Dentist to support dentists to develop financial intelligence, have more time and work less, create high performance teams, and master the art of patient flow. Episode resources: Connect with Dr. Jesse Green Reach out to Kiera Listen to episode 414, How To Be a Savvy Dentist Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

What drives you? What motivates you? Do you feel valued at your job? If you want a solid culture in your practice, you need solid relationships, where people feel like they're truly an important part of the work family. Kiera shares Tony Robbins' six human needs, and how to meet your team members' individual ones. Just imagine how spectacular your work culture will be if everyone's needs are being met! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Is your practice struggling with the Great Resignation of 2021? Have no fear — the Dental A-Team is here! In this episode, Kiera gets specific on the steps you need to take to hire the best of the best, and in the best way possible. She touches on ... Assessing your culture Double-checking your onboarding process Getting serious about hiring The DAT has an entire course on hiring, and we have a coupon code for you to use! Use code "hire7" to get a screamin' deal! Episode resources: Score on DAT's hiring course Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera is joined by Dr. Dave Moghadam! This episode is a treasure trove of info. Dr. Moghadam shares his experience with smaller practices merging into his larger one. His journey is an unconventional one, and he has plenty of advice based on what he went through. The two talk about … The pros and cons of bringing in a retiring doctor or buying charts (and Dr. Moghadam's preference) How to navigate new patients from an old doctor And how to get practices to merge with you in the first place About Dr. Moghadam: Dr. Moghadam was born and raised in Morris County, New Jersey. After completing his undergraduate degree at Rutgers University in New Brunswick he went on to obtain his Doctor of Dental Medicine Degree from the University of Medicine and Dentistry (UMDNJ) in Newark. During his time at UMDNJ, Dr. Moghadam received extensive recognition for his outstanding leadership, academic and clinical aptitude, and dedication to the profession. Some of his achievements include receiving the William R. Cinotti Endowed Scholarship and the American Student Dental Association Award of Excellence, as well as induction into the Gamma Pi Delta Prosthodontic Honor Society. He then chose to complete a General Practice Residency at Robert Wood Johnson University Hospital in New Brunswick where he received advanced training with an emphasis on comprehensive restorative treatment, endodontics, and implant dentistry. Dr. Moghadam is also an active member of the American Dental Association, the Pennsylvania and New Jersey Dental Associations, the Academy of General Dentistry, and the American Academy of Implant Dentistry. He has had the honor of serving as a member of both the Board of Trustees and the Board of Delegates for the New Jersey Dental Association. Dr. Moghadam has attended numerous continuing education courses and strongly believes that furthering his knowledge and expertise is essential to providing his patients with the level of care and respect that they deserve. Episode resources: Check out Dr. Dave Moghadam's practice Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Does the title have your eyebrows raised? We know it's an interesting question, but our answer is YES. Too many new patients can be bad, bad, bad for your business. Kiera explains why in this episode, sharing what signs mean you have too many new patients: Are you maximizing the space and time you're currently in? Are the new patients you're getting ones you actually want? And more! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Listen, we know your days are busy. Ours are too! But this episode helps you work through the craziness of life to start getting the important stuff done. Kiera shares four tips to master time: Set one to three intentions each week that you must get done Block out time for those items Accept the whirlwind of life, and challenge it Review the good and the bad, and do it again the following week! Episode resources: Reach out to Kiera (to get her meditation secrets!) Subscribe to The Dental A-Team podcast Listen to episode 14, Are you a master of time, or is time a master of you? Become Dental A-Team Platinum! Review the podcast on iTunes

Dr. Erin Elliott is on the podcast! Dr. Elliott is an absolute pro in the sleep apnea world, and in this episode she and Kiera discuss comprehensive dentistry and how to best introduce new skills and treatments into an office. When it comes to teaching your team about a new treatment, Dr. Elliott recommends the following: Find people's strengths and match tasks with those strengths Avoid micromanaging Remove people who don't fit Being overwhelmed when incorporating a new treatment is fairly common, so Dr. Elliott and Kiera also discuss how to avoid the craziness. Learn how long it'll take to incorporate the new treatment, what team champions are, and ideal third-party medical billing companies. Episode resources: Learn more about Dr. Elliott Take Dr. Elliott's sleep apnea course Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Is your team still trying to overcome the Covid Crank? Or just continual bad moods in the workplace? Kiera is here to give tips on improving the culture in your office. She suggests defining the type of culture you want to have, modeling your business after other ones that you look up to, and adding the following to your morning huddles: Motivation Monday Tip Tuesday Core Value Shoutout (Wednesday) Thankful Thursday Fun Friday If you want a positive vibe in the workplace, you need to infuse it. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Continuing on our journey of meetings this month … It's time to talk quarterly meetings! Kiera shares the basic blueprints for setting up these meetings, basically 90-day sprint plans, that will continually align your team. Preschedule the meetings Build an issues list Revisit the focus of the company Review the previous quarter Build out what must happen next The folks who should be at these meetings are your leaders, department heads, doctors, owners. Kiera also mentions specific books attendees should read in advance of quarterly meetings. Does setting up these meetings feel daunting? Not to worry, the Dental A-Team can help you! We'll visit your office quarterly to get these meetings going, and eventually you'll be ready to do them on your own! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Listen to episode 428: Are Your Morning Huddles "Womp-Womp-Womp"? Listen to episode 431: Is Your Team Aligned? Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera's here to share how to verify insurance the tried and true, Dental A-Team-approved way! DAT consultants have been to a lot of offices lately, and have seen that many teams are fumbling over the basics, like insurance verification. Kiera shares how to shift to membership plans, cut down on time while verifying, clustering plans, and why calling insurance companies is not the way to go. We even have an insurance verification form for you to use in your practice! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Listen to episode 204: You Need to Put This in Place Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera's got the goods: It's time for a book club episode! Check out the books below to find inspiration for your life, personally and professionally. The Road Less Stupid by Keith Cunningham Sometimes You Win, Sometimes You Learn by John C. Maxwell The Five Dysfunctions of a Team by Patrick Lencioni Why Your Marketing is Killing Your Business by Minal Sampat The Happiness Advantage by Shawn Anchor Who: The Method for Hiring by Geoff Smart Comparisonitis by Melissa Ambrosini 10% Happier by Dan Harris The 7 ½ Deaths of Evelyn Hardcastle by Stuart Turton The Power of Nice by Linda Kaplan Thaler and Robin Koval Outliers by Malcolm Gladwell Multipliers by Greg McKeown and Liz Wiseman Boundaries by Henry Cloud and John Townsend Your Next Five Moves by Greg Dinkin and Patrick Bet-David Breaking the Habit of Being Yourself by Dr. Joe Dispenza Have your own book recommendations for Kiera? Shoot her an email: [email protected]. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Listen to past book club episodes: 317: 8 Books to Unify Your Team in 2021 194: Kiera's Book Club, Part 2 118: A DAT Book Club of Inspiration Become Dental A-Team Platinum! Review the podcast on iTunes

Tiff is here! She joins Kiera to talk about an incredible important topic: weekly meetings. Now stick with us — we know this isn't the funnest topic, but these meetings are so important, and provide a really great way to keep your team on track. First, Kiera walks through the different meetings your team should be having: Daily morning huddle (listen to our most recent episode on this!) Weekly leadership team meetings Bi-weekly or monthly department meetings Monthly full team meetings Then, Tiff pulls out the key pieces: Keeping the meetings consistent, what the most important part of each meeting is, and what you should absolutely NOT leave these meetings without doing. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Listen to episode 428: Are Your Morning Huddles "Womp-Womp-Womp"? Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera is giving you permission not to enjoy being a business owner or a team member all the time. Yup, you're dealing with the ebbs and flows of being a working human — the entrepreneurial pattern! But Kiera also has a solution to your bad situation which will help you love your job longer before getting to those downward swings: Look for patterns Identify them Take massive action Have a brain dump Find someone to look outside your situation It's important to give yourself space when these emotions arise, and know that it's normal. Kiera just had her own challenging week to endure, but she's back on top! You can be, too. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Tiffany Trader joins Kiera on the podcast to talk about the benefits of a solid morning huddle. The pair discusses how a proper huddle can … Help your team meet numbers each day, month, quarter, and year Get your team back on track when goals are falling short Not be monotonous for the attendees You know that Tiff and Kiera are always offering up golden information to improve your practice, and this episode is no exception. Putting the right ingredients into your morning huddle will slingshot your day forward in the best way! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Guess what time it is? It's end-of-year benefit time! Meaning you need to start blasting your practice's benefit programs. Kiera describes exactly how your office can touch base with patients (letters, emails, fliers), when and how to inactivate patients, and why end-of-year benefits are so important. Hint: You get more production and more patients. Maximize those efforts to get your patients the best bang for their buck. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Podcast listeners, meet Dana; Dana, meet podcast listeners! Dana is the Dental A-Team's newest traveling consultant, and she's here to talk about her favorite systems to implement in offices … specifically treatment tracking! Dana and Kiera chat about the best process for treatment tracking, plus how to get team members excited about it. The takeaways: Get buy-in from the team Track things manually Tie it to the bigger picture Treatment tracking is a long-game effort that's totally worth it. Start tracking things today! Episode resources: Reach out to Dana and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Interested in getting higher case acceptance and having smoother exams? Co-diagnosing is your way to go. Kiera shares how hygienists can tee up treatment using the same lingo doc might, all using doctor's guiding methods. Simply follow the steps Kiera suggests in this episode and do it consistently for about a month. Then, voila! Your patients are warmed up perfectly for doctor to come in and close. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

It's a quick episode today, but an important one. Kiera reminds listeners to not forget the people who made you great. Yes, you took risks and became successful, but a lot of people along the way who made that possible for you. Write down a list of names of people who've pushed you forward. Pick two or three names off that list and write them thank-you notes. Be willing to have hard conversations with the challenging folks in your life. At the Dental A-Team, we're here to make your office more organized and on track, but we also want you to remember who you are. The greatest secret to success is humility. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Do you need help somewhere in your life? It's definitely okay to admit it — we all do! In this episode, Kiera encourages you and your teammates to ask for help from each other! Believe it or not, you're missing opportunities when you're not asking. Part two of the episode is about flipping the script on downtime and using it to launch yourself toward success! Build in mental health days each month, and use them to better yourself! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

We've said it before and we'll say it again: This is the BEST way to get your patient to say yes to fluoride! Kiera once again shares the best lingo for the job, but she first sets the stage by addressing two points: Do you believe in fluoride? Are you wary of the cost? Now it's time to hear what to say and how to say it. Listen to this episode to hear how, and know that offering fluoride is the most proactive thing you can EVER do for your patients! (Not a fluoride believer? That's okay, we still love you!)

Kiera is joined by marketing strategist, social media coach, and author Minal Sampad to talk all things marketing! If marketing is your practice's weakness, this episode is absolutely for you. Minal gives play-by-plays of actions you can start taking today to promote your practice AND get a big return on investment. Learn about peace-of-mind marketing, how to get more new patients, who your ideal patient is, and tons more! By implementing these ideas, Minal says you can reduce your marketing efforts by 20% and do better than you could ever imagine. Episode resources: Connect with Minal Sampad Read Minal's book, Why Your Marketing is Killing Your Business Reach out to Kiera Listen to episode 102, Don't Cater to the World; Cater to Your Ideal Patient Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

As it turns out, the fanciest equipment or prettiest real estate doesn't equal the best dental practice. What does? The people who work there! In this episode, Kiera talks human capital and how it leads to a positive culture. Some food for thought to up the positivity in your own place of work: Think of people as solutions rather than problems Celebrate others' wins Check in regularly Investing in your people equals investing in your culture equals investing in your business! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Happy Hygiene Month! The Dental A-Team is continuing to focus on a new system each month. Today's topic is about hygiene reappointment, but the tips can be applied to other areas in the office, too. Hygienists, you should be reappointing with your patients in the back 98% of the time! Kiera shares how you can do this, how it'll help you avoid dead time, and why it gets your practice humming along. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

If you could be any of the Avengers, who would you be? That question was asked of Kiera, Tiffanie, and Brittany in this episode (listen to find out their answers). Fan of superheroes or not, there's a huge point to this: collaboration makes the best team. The Tony Starks and Thors are great on their own, but when they work together, they're unstoppable! It's the same with your team. Kiera, Tiff, and Brittany talk about collaboration and why it makes the best practices. The top three takeaways: Seek to genuinely celebrate other people Leaders, let go of that false idea of control Raise your standards and only hire A-team players Episode resources: Reach out to Kiera, Brittany, and Tiffanie Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera is forecasting a two-year hygiene drought. You know what that means? It's time to think outside the box to keep your practice humming! In this Dental A-Team podcast episode, Kiera discusses assisted hygiene — a way to maximize production during the drought. She shares … What assisted hygiene looks like How long/often to do it How to bonus And even shares a form to get you started on the schedule The DAT crew helps practices set up assisted hygiene all the time, so if you're eager to get it going, don't hesitate to reach out to us at [email protected] TODAY! Episode resources: Check out our assisted hygiene form Reach out to Kiera Listen to episode 112: Dental Gold Mine: Rotating Schedules, Assisted Hygiene, and Automated Voicemails Listen to episode 198: How to Set Up Assisted Hygiene Listen to episode 372: Filling This Impossible-to-Fill Role Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

This episode is the perfect follow-up to episode 409, "Yes, … and?" In it, Kiera challenges listeners to use the What If? method to solve problems and come up with amazing ideas. The concept: Write down the rules of your industry on one side of a piece of paper. Then, across from each rule, write down, "What if …" and then flip that rule around! Kiera shares how she created an entire business plan with this method. The what if method incorporates the soul of your team and the systems of your practice into one extremely fun activity (best meeting ever?). Episode resources: Reach out to Kiera Listen to episode 409: "Yes … and?" Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

We hope you like Australian accents, because this episode is full of 'em! Kiera joins the Savvy Dentist podcast's Dr. Jesse Green to discuss recruitment challenges, what work-life balance means, the obvious benefits of working with a good team vs. a great team, and more. Both doctors/owners AND team members will find huge benefits from the advice shared, and be inspired to become their best selves in the office — and outside it. Episode resources: Connect with Dr. Jesse Green Tune into the Savvy Dentist podcast Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Do you find your appointments running over? Or that they just don't feel productive? Today's Dental A-Team episode teaches you how to get your patients the best bang for their buck at the dentist's office. There are two big ways to do this: Time yourself during appointments to understand how much time they're actually taking, then find ways to do things more quickly without compromising care. Find at least one same-day add-on with every patient. These add massive benefits for both parties in the long run! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera is joined by Dental A-Team superstars Tiff and Brittany to talk about hard things! The trio discusses how to best tackle problems (at the beginning) to make everyone's life easier down the road. It's choosing your hard. Kiera, Tiff, and Brittany apply this mindset to bloody prophys, scheduling, doctor exams, and working with our team. There are so many benefits to facing challenges head on, and this conversation will inspire you to do just that. Understand the reality of your situation instead of reacting purely on emotions. Episode resources: Reach out to Kiera, Tiff, and Brit Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

The people have spoken: Office autopsy episodes are our listeners' favorite! Kiera navigates an office that went from three operatories to 12 operatories with the Dental A-Team by its side. She shares tips for scheduling, how to set your practice apart, and the following three tangibles: Start small; get your feet under you Set up systems that work for both a small and large practice Become scheduling masters This office grew from $50,000 a month to $140,000! It's one of Kiera's best success stories. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Take our scheduling course Become Dental A-Team Platinum! Review the podcast on iTunes

Are you like Kiera, who sometimes struggles to see the return on investment of relationships with others? Or are you like Tiff, who thrives on friendships? Today's episode has the pair sharing their experiences of communicating with others, including how an investment in other people is actually an investment in your business, what having a solid relationship actually means, and a month-long challenge for your team to take on! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Are there any problems in your practice? Even the most fine-tuned practices have them, so we know your answer. In this episode of the Dental A-Team podcast, Kiera shares how your team can work together to solve problems: It's the yes, and? principle! No matter how crazy people's ideas might be, the yes, and principle inspires team members to contribute, to be excited, and to be creative. Listen to this episode to hear Kiera's own experience with the phrase, and how/when your practice should utilize it. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Welcome to Zach Scott, the Dental A-Team's newest employee! Zach is part of the sales and customer success team, and shares his mindset about leadership and growing others with Kiera. You'll learn all about Zach and his background, how he manages his expectations of others, and how to not resent other people. We're so excited to have Zach on board and know you'll love meeting him! About Zach: I have been working in sales and sales management for over 9 years and I am extremely excited to be part of the Dental A-Team family! I grew up on a cattle ranch in Arkansas where I was taught that problem solvers rule the world and with enough creativity, ingenuity and maybe a little bit of duct tape, you can solve about anything. I have recently moved to Las Vegas, Nevada. The move has been great and I can't wait to see what hiking activities are around as well as look into travel opportunities through the McCarran airport. Anyway, the great news about this is you can learn a little about me while I get to help clients, like you, solve critical problems for your business every day. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

It's tee-time! Not for golfers, but for doctors! This episode is a dive into teeing up doctor treatment. By mastering this practice, you're creating less stress for your team AND improving your patient experience. In fact, teeing up things for doc gets your patients more likely to accept treatment! Kiera explains how to get everyone on the same page of "what would doctor do?" She also talks about the SEVEN different times your patient will hear about his or her treatment. Tee things up right and everyone's life will be easier. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

This episode is about YOU as a person, and balancing out your mind. Within your inevitably super busy life, Kiera encourages you to allow yourself quiet, thinking time each week. Taking 30 minutes each week where you put your phone away and focus on grounding yourself will help build your brain! Some of Kiera's best ideas have come in the quiet hours. This idea is for all of us, owners, employees, individuals. We can't wait to hear what you come up with as you build up your brainpower and center yourself. Episode resources: Reach out to Kiera Listen to episode 402: Three to Thrive Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

We're talkin' traction! That's right, the famed traction meetings are the topic of this episode. Remember: Traction meetings help reduce overhead, turn higher production goals, organize the practice, and gets the employees' buy-in. Kiera talks out what goes into a traction meeting and how your office, big or small, can start implementing these meetings. Your steps to get your team rowing and growing in the same direction: Establish traction meetings Set quarterly goals Read Traction: Get a Grip On Your Business Create your why (listen to episode 402!) Episode resources: Reach out to Kiera Listen to episode 402: Three to Thrive Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

This episode is all things x-rays and how great they can really be. Kiera breaks down x-rays by department — front office, hygienists, and doctors. And speaking of doctors, don't be afraid to get the best x-ray possible from your team members! Have your own tips on getting that perfect x-ray? Share it with us at [email protected]. Episode resources: Reach out to Kiera Listen to episode 402: Three to Thrive Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Hello and welcome (or welcome back) to all Dental A-Team podcast listeners! In this episode, Kiera takes a moment to reintroduce herself to everyone, sharing her journey through the dental world and how it wove in and out, for better or worse, of her personal life. The Dental A-Team's origin story is part of Kiera's journey to positively impact the world of dentistry, to help people see what their potential is. Listen up for the best kind of history lesson out there! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Continuing education isn't just something Kiera is preaching — she's actually practicing it, too. She recently went to a CE event and learned some valuable information when it comes to setting action items (personally or professionally). The name of the game? Three to thrive. When you're listing out to-dos for your practice, fine-tune the musts; what must you absolutely get done in the coming months? Then, write why and set a deadline. By giving yourself a reason and a deadline, you're taking accountability one step further. And who doesn't want to be accountable? Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Want to know the secret to wowing your patients? Kiera shares it in THIS episode. Some spoilers to ask yourself: What experience do you want your patients to have when they enter your practice? Fun? Relaxing? Modern? What companies have the type of experience you want your patients to have? The Dental A-Team's model companies are, for example, Disneyland, Amazon, Apple, and Google. What would mimicking those companies' experiences feel like in your practice? How can you ensure that every team member provides the same experience? Once these questions are answered, you can roll your practice's vibe into your social media and other marketing efforts. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

It's time to talk treatment trackers! This episode covers why tracking procedures in an organized manner will increase case acceptance, find patterns, and improve work ethic across the board! Kiera touches on three benefits of treatment trackers: Tell you which hygienist/doctor duos close cases best Tell you which cases are being closed and which aren't Provide a quick call list of who to follow up on Admittedly, these can be a pain to set up and stay consistent with, but the return is SO worth it. And to make it a touch easier, we have a sample for you. Episode resources: Reach out to Kiera Listen to Episode #325: Increase Your Case Acceptance With 2-2-2 Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

We've been hearing it a LOT from Dental A-Team clients: Their schedules are a mess, including plenty of cancellations. So … Kiera and Brittany are here to talk you through solutions! Their conversation touches on the following points: Block scheduling Using the right verbiage Being proactive Using a back-office quarterback This process may seem counterintuitive in some ways (aren't you supposed to let the patient choose what time works for them?), but it's a process that's been tried and true. Don't believe us? Give it a try for six weeks and see where you end up. More on Brittany: I have spent my life in and around the dental field. Raised by a dental assistant, my training started young and my journey in dentistry continues as I strive to help teams realize their dreams! Working in dentistry for over 15 years, I have had the opportunity to work in a variety of structures from small to large and private practice to dental support organizations. I have learned how the organization and management of an office impact the lives of each team member and patient. I have studied healthcare administration while working most positions in a dental office including hygiene lead, coach, and office manager. This helps me bring an understanding of driving value and patient care to help dental teams cultivate a fulfilling work environment. Episode resources: Reach out to Kiera and Brittany Listen to Episode 364: Block Schedule Around the Prime and Fluff Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

This episode of the Dental A-Team podcast covers same-day treatment and how it can reduce stress on the staff and improve VIP patient care. Implementing this practice needs to be a team effort, and Kiera covers what types of offices are ready to roll, how making goals can help, and why same-day treatment should be the culture of your practice. Now, implementing or ramping up same-day treatment isn't always an option. Doctors, are you not staying on time as is? Now may not be the time to add more to your plate (but Kiera still has advice on how to get there). Not sure how to get started in implementing, executing, tracking, and measuring same-day treatment in your practice? Reach out to us and we can help! [email protected] Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Need a recipe for the perfect and most productive meeting? Meetings can be intimidating, but they don't have to be. And they definitely don't have to be boring. The Dental A-Team has exactly what you need to run effective meetings, and Kiera shares the secret sauce in this episode. Press play to learn about meeting intention, how to get in your peak state, and tips for morning huddles versus weekly meetings versus quarterly meetings. Plus, DON'T leave a meeting without doing this — tune in to know what :) Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

It's Brittany, folks! Dental A-Team consultant extraordinaire Brittany Stone is here again! For those of you wondering if it's time to grow your practice, this episode is for you. Brittany and Kiera talk about whether the time is right to expand and what needs to be established to get things going. The short version: Three things to have in place before you move forward … A location An operations manual A leadership team The pair also discusses how to bring your team on board with such an important decision. More on Brittany: I have spent my life in and around the dental field. Raised by a dental assistant, my training started young and my journey in dentistry continues as I strive to help teams realize their dreams! Working in dentistry for over 15 years, I have had the opportunity to work in a variety of structures from small to large and private practice to dental support organizations. I have learned how the organization and management of an office impact the lives of each team member and patient. I have studied healthcare administration while working most positions in a dental office including hygiene lead, coach, and office manager. This helps me bring an understanding of driving value and patient care to help dental teams cultivate a fulfilling work environment. Episode resources: Reach out to Kiera and Brittany Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Stuck in a rut? We've been there. Never fear, Kiera's here to help you climb out! This episode's topic: Seeking the right personal and professional frequency. Applying these tips into your daily grind will put you in a creative space more often, where you can feel that inspiration. The tacticals: Where are your zen areas? How can you add more positive frequencies in your day-to-day life? What goals and desires do you want out of those moments? When you're done listening to this episode, share where your own best frequencies are! Email us, [email protected] to share. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

You need to stop tolerating drama in your practice. How can you do this? Kiera and Brittany pow-wow about effective ways they've seen in practices that reduce backbiting and gossip among team members: Be solution-oriented Bring all parties together Separate stories versus facts By instilling these ideas you're breeding a culture of honesty and effectiveness, and you're remembering that at the end of the day, caring for your patients is the common goal for all. More on Brittany: I have spent my life in and around the dental field. Raised by a dental assistant, my training started young and my journey in dentistry continues as I strive to help teams realize their dreams! Working in dentistry for over 15 years, I have had the opportunity to work in a variety of structures from small to large and private practice to dental support organizations. I have learned how the organization and management of an office impact the lives of each team member and patient. I have studied healthcare administration while working most positions in a dental office including hygiene lead, coach, and office manager. This helps me bring an understanding of driving value and patient care to help dental teams cultivate a fulfilling work environment. Episode resources: Reach out to Kiera and Brittany Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes