Dental A Team Podcast

The Dental A-Team is full of love, space, and grace for you today. Whether you're on fire with success or burnt out from stress, Kiera is offering a helping hand. Listen to this episode now, then save it for a dose of positivity for future bad days. The DAT is always ready to offer support. Be part of the gang: www.TheDentalATeam.com.

We're fresh off Women Dentists Connect, and Kiera's here to share the pearls of what was talked about! Think overhead control, a profit-first mentality, and knowing your available funds. What your office is spending money on is important to know. As you get your hands dirty with knowledge, encourage your team to participate! What can team members do to reduce overhead? The fine points are in this episode, but the full rundown is over at WomenDentistsConnect.com. Go check it out!

More end-of-year talk! This time, with Sarah O'Brien of Evolution Dental Billing who provides a laundry list of items to clear out for the new year. Some topics: Close out problem claims and problem accounts Look at all the numbers for 2020 Other ideas Sarah discusses with Kiera is how often your practice should change office fees, what to keep track of for next year, and how to reward your ever-so-helpful patients. Missed our previous end-of-year-tips episodes? Head to www.TheDentalATeam.com to find 'em all! Sarah O'Brien started remote dental billing in 2017 when she was asked to help a newly graduated dentist who had purchased an existing office with higher-than-anticipated outstanding claims, some seriously crazy accounts, and a sweet front office person with very little experience. Since that time, dozens of dental offices and dentists have used her remote billing services to send or post claims, get help with high AR, create statement protocols, and train staff to be better dental billers. Three years later, Evolution Dental Billing was created when Sarah and her friend Kiera Dent (The Dental A-Team founder and CEO) came up with a plan to completely change the way we do dental billing.

This episode is all about the six reports your practice should be running on a regular basis. Keeping yourself honest with this information will yield smoother production and happier staff + patients! Know your production collection Claims not sent Procedures not attached Aging report Unscheduled treatments New patient report + have every referral report filled in (don't waste marketing dollars!) These are the six reports that Dental A-Team coaches are looking for when they travel around the world to practices. Get these rolling consistently and you'll bump up to an A+ team member!

Ladies and gentlemen, Mike Paton is HERE! You've probably heard Kiera talk about 'traction' more than once on this podcast, and now, we get to talk with one of the masterminds behind the idea. In this episode, Mike and Kiera discuss Entrepreneurial Operating System (EOS) and how it brings structure and discipline to entrepreneurial companies; ways to keep motivation alive in 2020; and what pivoting and innovating should look like. This year has been challenging, but the world still needs excellent dental care. Don't forget that YOUR practice, YOUR team, and YOUR equipment can provide that. As Mike says in this episode, the best entrepreneurs will succeed profitably no matter the constraints. You won't want to miss this latest chat with a Dental A-Team legend! Mike Paton has been learning from entrepreneurs for most of his life. Today he works hard to give back – as an award-winning speaker, best-selling author, Certified EOS Implementer, and as the visionary for EOS Worldwide. Mike discovered the Entrepreneurial Operating System® (EOS) a dozen years ago while trying to take a $7 million company to the next level. Feeling stuck and more than a little frustrated, his search for answers led him to Gino Wickman and EOS. Having helped run four entrepreneurial companies, Mike instantly recognized the power of this simple, holistic "way of operating" a small business. He quickly became a passionate advocate, joined the Professional EOS Implementer Community, and dedicated himself to helping other entrepreneurs get what they want from their businesses. Since then, Mike has conducted more than 1,200 full-day sessions with the leadership teams of more than 110 companies and helped thousands more entrepreneurs by sharing EOS in dynamic talks and workshops the world over. During that journey, Mike wrote Get A Grip: An Entrepreneurial Fable with Gino Wickman and then succeeded Gino in the role of visionary for EOS Worldwide. In that role, he leads a close-knit community of more than 250 Professional EOS Implementers around the globe – each passionate about helping entrepreneurs run better businesses and live better lives. Mike lives in Minneapolis with his wife, Kate. Together they have five boys.

Ugh, collections. No fun for anyone. BUT the Dental A-Team is here to lighten your load by sharing our favorite collections protocol. Kiera shares the policies your practice should have in place for collections even enters your mind, then walks through the process of contacting a patient for payment. Hint: Red paper can work wonders. Establishing a clear-cut protocol gets your dental team in the zone for what can be a sticky subject, so you're going to want to listen to this episode. Looking for more advice on developing your collections protocol? Email [email protected]!

Did you know that dental practices that are Dental A-Team members were able to minimize 2020's shockwaves? Yup. We're here for YOU, and today's tip has to do with a recent Happy Mail/party in a bag we sent out to the DAT fam. Included was a list of billing breakdown tips, and that's what today's episode is about: resources for billing protocol. We've scheduled out what your billing should be broken down into for a daily, weekly, and monthly task list. By abiding by a schedule, you'll be kept honest to infinity and beyond.

More end-of-the-year tips for your practice! Today's topic is how to bump collections immediately in your practice. Kiera talks listeners through the following: Making sure your over-the-counter collections are strong Checking end-of-day reports Reviewing AR reports Think outside the box We did some quick math for you, as an example, and Kiera found some easy ways your practice can rake in $56,000 over ten months. Yeah, you don't want to miss out on this information. And if this tickles your fancy, feel free to ask us more! Email [email protected].

Yikes, are you still feeling knocked off your axis from everything that's happened in 2020? This episode, which includes road warrior Tiffanie Trader, is all about getting back little pockets of time and getting back into rhythm. What're we talking about? You've heard it before, and you'll hear it again (because it's important!): time journaling. By incorporating this act into your practice, you can tighten up the screws on workflow in the practice and know what to delegate. Kiera and Tiffanie have the good for you, so press play.

It's time to get your end-of-year letters out! Doing this will both crank your production and help your patients not waste money. Broadcast, broadcast, broadcast — emails, texts, TV screens around your office. Looking for a blanket email to send to everyone? We've got you covered. Email [email protected] for a sample. You can also target specific patients! Tune into this episode to understand how to go about that. Help your team and help your patients earn a VIP experience.

We talk about it all the time on the Dental A-Team podcast: coaching calls and how awesome they are! In this episode, we head back to the foundation. Tiffanie Trader joins Kiera to talk about the benefits of checking in with a coach who's there JUST for you. These calls are full of active tips — issues are addressed, solutions provided, anything you can think of can be discussed. Have we piqued your interest? Head over to www.TheDentalATeam.com today to sign up for a coaching call!

Kiera shares tips on interacting with patients, what types of filters to apply to them (trust us, this works), and breaking down assumptions...continue reading...

Scott Haberman and Art Wiederman, both of EideBailly, are here with the tax advice you need... Continue Reading...

This episode is all about helping your practice GROW and STAND OUT! That's why Zeke Kuch with Swell is joining Kiera and the Dental A-Team...Continue Reading...

Kiera talks listeners through finding one or two things to consider changing, and what actions would need to happen to get there. Kiera even shares her own flaw...Continue Reading..

This episode is all about Dr. Gina Dorfman (a speaker at this year's Women Dentists Connect, cough, cough), a powerhouse woman who's here to share her thoughts.. Continue Reading...

Mike Michalowicz and Kiera discuss ways to have a profitable business, how profit should fit in, and advice for business owners in 2020.. Continue Reading..

What do you do when you feel stuck in your work flow at the office? Kiera has tips establishing and filling in your administrative time. (Admin time, by the way, isn't for answering emails.)... Continue Reading...

Do you or your team members feel like you don't have enough time to get your tasks done? That could mean you're dealing with a lack of motivation.. Continue Reading...

2020 has jaded many folks, and dental practices often are recipients of negative and angry emotions... continue reading...

It's office autopsy time! Kiera shares insight for a practice she visits, one that is specifically "bursting at the seams" of its work capability...Continue Reading...

It's a crossover episode! Kiera joins The Dentist Money Show with Ryan Isaac to talk about looking ahead six to 12 months, and what practices should be focusing on... Continue Reading...

Kiera is joined by Kim Creer, office manager for a dental practice in Pittsburgh, Pennsylvania. In Kiera's words, Kim is one of the most incredible office managers ever — and Kim spills details on how she gets her team to work successfully... Continue Reading...

Kiera and Tiffanie have some tough love for you: It's time to accept that life can suck, but it doesn't mean you get to have a bad attitude about it... Continue Reading...

Today's topic: mental health in dentists. Dr. Joshua Austin chats with Kiera and the Dental A-Team about why no one likes to talk about mental health, his own experiences and low points, and why therapy has helped him... Continue Reading...

It's time to learn about what it's like having the Dental A-Team as a part of your practice. Kiera is joined by DAT traveling consultant Ashley Dorn and one of Ashley's practice representatives, Angela Fucito...Continue Reading...

Did you know that Dave Monahan, CEO of Kleer, is an A-team member? Yup, Kleer is a dentistry membership program, and in this episode, Dave joins Kiera to talk about why membership plans are the way to go...Continue Reading...

Kiera is joined by Dr. Jasmine Elmore out of Wilson, North Carolina to talk a whole bunch of things: How to make your practice an A-team practice, active versus passive econsultancy, solving health problems at any age, and … tongues...Continue Reading...

Ashley Keith (office manager extraordinaire out of Kansas) joins the podcast again to talk about how her practice managed to grow during the COVID-19 pandemic...Continue Reading...

Kiera joins the Tale of Two Hygienists gang to talk team dynamics! That means getting your entire team to run together as a pack... Continue Reading...

Establishing killer patient flow is part of the Dental A-Team's 12 systems comprehensive success cycle, and in this episode, they're teaching you how to get it done... Continue Reading...

Dr. Summer Kassmel and Kiera are here today to talk to you about the difference between a personal assistant and executive assistant, and why you definitely need the help... Continue Reading...

Kiera's a guest on Art of Dental Finance and Management with Art Wiederman, sharing Dental A-Team tips to make your dental practice better than ever. Topics covered in Kiera and Art's conversation include how to hire an A-team member; the best questions to ask during an interview; how to minimize cancellations; and so much more!... Continue Reading...

Dr. Summer Kassmel joins Kiera to talk about solutions for outsourcing! Now before you panic over the idea of incorporating a call center into your practice, let us talk you through it. Kiera and Dr. Kassmel share their experiences with outsourcing, good examples of who you can hire, and why outsourcing can be so effective in the COVID time...Continue Reading...

It's a tough time for dental offices (and a whole lot of other businesses) right now, but the difference between others and you is that you have the Dental A-Team in your court! To help rebuild what COVID has destroyed, we're starting the Comeback Challenge 2020 on September 14! This free challenge will run for five days and help re-inspire you and your team to come back better than ever! The DAT will be talking scheduling, shifting mindsets, billing, and more … It's all at www.TheDentalATeam.com/Comeback. Go sign up right now!

Joining the Dental A-Team family today is Caleb Guilliams, founder and CEO of Better Wealth Solutions and a financial extraordinaire! Ladies and gentlemen, it's time to start using money as a tool in your practice, and Caleb is a wealth of knowledge for doing that...Continue Reading...

This episode focuses on the shift to take from implementing basic procedures to something more advanced... Continue Reading...

Dr. Kassmel and Kiera talk about the challenges COVID-19 has brought forward, and why/how dental teams should be able to pivot rather than just endure... Continue Reading...

This episode is all about standing out as a dental practice and establishing REAL relationships with your patients, something Dr. Joves has dedicated her life to. She and Kiera talk about Smile & Co.'s approach to dentistry and how and why she stands out... Continue Reading...

It's time for another Workshop Wednesday! In today's proactive lesson, the Dental A-Team teaches the best way to present a treatment plan, laying out the steps and the best way to perform them...Continue Reading...

Kiera joins Howard Farran on his podcast, Dentistry Uncensored, to talk about the common topics heard today in the world of dentistry. The two discuss the growth of practices, work-life balance, the pros and cons of office managers, the best practice management system, and the turnover of millennials... Continue Reading...

Here's to becoming scholars of dentistry — and in this episode, that means living life on your own terms and in a positive state. Kiera shares her limiting beliefs and what she's done to overcome them...Continue Reading...

We're diving back into working together in our DAT workshops! Today's topic: the magic phrases to use in scheduling and how to best deal with pre-payments... Continue Reading...

The amazing Howard Farran joins the Dental A-Team podcast! In this episode, Kiera and Dr. Farran cover a bunch of topics, giving you, dear listeners, inspiration for the job you love... Continue Reading...

The Dental A-Team recently hired four different people in a week and a half. Yeah, we hear your hiring woes … but in this episode we have tips that will change for the better the way you hire for your practice, as well as the quality of people you hire... Continue Reading...

It's time to get down and dirty … with scheduling. This workshop episode will teach you step by step how to be proactive with your scheduling, not reactive...Continue Reading...

Paul Moore, investment guru, is back to talk about where you can put your money during the COVID-19 pandemic, specifically self-storage investment... Continue Reading...

Kiera and Tiffanie team up to talk about what they've been hearing about most from the offices they're working in, including schedules falling apart, case acceptance going down, and troubling communication...Continue Reading...

It's time for Workshop Wednesday! This episode continues the conversation about operations manuals, and this time specifically we're talking visions, missions, and core values...Continue Reading...

Gross title, but hear us out. The DAT's podcast episode theme today is all about being relentless in spite of the complicating times we're in — and we haven't been immune to struggles... Continue Reading...