Dental A Team Podcast

Sarah O'Brien, our billing guru specialist, is back to talk about electronic fund transfers (EFTs), forms of payment from insurance companies where money is deposited into a bank account... Continue Reading...

It's operations manual perfect, part two! To fully enjoy this episode, make sure you listen to part one (linked here) of our Workshop Wednesday series. Part one covered job descriptions and flow protocols for six different positions in your practice. Part two, this episode, teaches you how to create the perfect protocol for those positions, now and into the future... Continue Reading...

There's two sides of leadership: talking the talk and walking the walk. When it comes to your leadership style, are you the same person behind the scenes and in person? To satisfy both sides of the leadership coin, you implement what you say and you admit when you're wrong. The wins and failures of the company are on your shoulder...Continue Reading...

Kiera and Sarah talk about her training program where she actually remote logs into your office and teaches you about billing with your own patients and systems... Continue Reading...

This is the episode you're looking for — it's all about building or bettering your practice's office manual step by step!...Continue Reading...

The Dental A-Team has more gold for your practice today … this time with chart audits!... Continue Reading...

This episode is about all things billing, A to Z! Kiera is joined by Sarah with Evolution Dental Billing to chat about key verbiage for out-of-network insurance... Continue Reading...

Kiera's dealing out tips to keep things tight at your office! In this episode, she explains what overhead is, the breakdown of different costs, and three ways you can start lowering your overhead TODAY... Continue Reading...

Today's episode is all about taking a load off and having fun! Kiera is joined by Ashley Dorn, a member of the Dental A-Team, and the two ladies talk about how to have fun at work... Continue Reading...

In this episode, Kiera talks about ways you can inspire rather than motivate your team — motivation dies out, inspiration doesn't... Continue Reading...

An office manager listener recently shared with the Dental A-Team a frustrating situation at work. From that, Kiera created this episode, encouraging people to have the hard conversations they've been avoiding... Continue Reading...

There's a new Dental A-Team program on the block, and this one's all about perfecting your hygiene department! Kiera and new DAT consultant Clare discuss the roll-out of this program, DAT All-Star Hygiene.. Continue Reading...

Once upon a time … the Dental A-Team sat down with Josh and Joanna Scott of Studio Eighty-Eight to talk about marketing opportunities for your office. The Scotts' word of advice: The best practices have a story.. Continue Reading...

In this episode, Kiera is joined by Dr. Vilas Sastry, head of Aces Dentistry in Las Vegas and the creator of teledentistry.com...Continue Reading...

Have no fear, Kiera's here! … to walk you through some hard conversations. Today's topic comes from a listener, who asked for advice on how to best deal with staff members who want to resign OR firing someone who just isn't cutting it.. Continue Reading...

There aren't a ton of things better than 5-star reviews from happy patients. In this episode, Kiera shares tips on exactly how you can reach such wonderful heights with your patients, making them want to leave good reviews... Continue Reading...

Michelle Strange and Andrew Johnston from the podcast A Tale of Two Hygienists are part of the A-Team in this episode, talking about the importance of continuing education for hygienists!.. Continue Reading...

Comfort equals complacent! Did you know that when you reach a good spot in your practice and think you can breathe easy, that's when your business can become susceptible to areas of weakness? There's nothing wrong with celebrating your victories, but make sure you keep yourself honest — that's what Kiera talks about it this episode, ways to avoid complacency...Continue Reading...

June has a theme! That's right, this month the Dental A-Team is ALL ABOUT patient flow; perfecting that contact with your patient every step of the way...Continue Reading...

Kiera's back with a quick tactical tip — this time about how to receive feedback from your team, how often to do it, and how to implement it...Continue Reading...

Dr. Justin Schmidt is back on the podcast! Dr. Schmidt was the star of the popular episode #122, Boundaries: Separate Your Personal & Professional Life. One hundred episodes later, he's here talking about his journey with Kiera and the Dental A-Team, specifically block scheduling and the successes he's seen with implementing it... Continue Reading...

First, know that next week The Dental A-Team is making a big announcement! Second, it's time to talk about how to bring on new staff the best way possible: with 30-60-90 day scorecards! .. Continue Reading...

Virtual is the new in-person. Today, Kiera's responds to a listener question from the office manager of a virtual practice: How do I keep my team connected? The Dental A-Team is perfect for answering this because it's a virtual company, too! ... Continue Reading...

Kiera is joined by Dr. Nick and Dr. Whitney Forsythe, a stellar dental duo out of Mount Vernon, Washington. The Forsythes just passed their one-year milestone of practice ownership, and in this episode, talk with Kiera about what they learned along the way and tips for others seeking to do the same...Continue Reading...

The lovely Kayelee Taylor is back on the pod with Kiera! The duo talks about how to best close cases, leads, and sales — successfully educating your patients to buy the service appropriate for them...Continue Reading...

Kiera has hiring tips! She talks in this episode both from the employer AND employee perspective on how to give and get raises... Continue Reading...

YIKES, are you understaffed because of the COVID-19 pandemic? Kiera and the Dental A-Team is here to save your day! When your office is understaffed, it can put pressure on the rest of the team. But it doesn't HAVE to. You can actually become your most efficient selves...Continue Reading...

Paul Moore — founder, CEO, and fund manager of Wellings — is back on the podcast to talk with Kiera about the reality of what the COVID-19-influenced recession is looking like, and how YOU can invest to help both yourself and others...Continue Reading...

One of the podcast's BFFs, Friend, is back to talk with Kiera about the side hustle of real estate... Continue Reading...

Kiera gathers with Tiffanie Trader to talk about ways to spice up your morning meetings! If you have the same types of meeting day after day, team members tune out the information... Continue Reading..

Crossover episode with The Dental Marketer! This episode is a quick and dirty look into how The Dental A-Team works...Continue Reading..

Need a little excitement or inspiration in your morning meetings? Kiera delivers! In this episode, she talks about the reason for huddles in the first place — to come together to win the day... Continue Reading...

Who are you as a real person? What's behind your Wizard of Oz curtain? That's the theme of this episode, and Kiera shares specific things in her life that make her her... Continue Reading...

The Dental A-Team has a new nickname … the Dr. Suess of Systems! Woohoo! In this episode, Kiera gives five systems for you to check on in your practice — whether they're in place or if you need to create them...Continue Reading...

The Dental A-Team crew gathers LIVE to celebrate lots of birthdays and answer listener questions... Continue Reading...

Ashley Dorn is Kiera's special guest in this episode, and she's talking all about her area of expertise: marketing. Specifically websites...Continue Reading...

Kiera is joined by Dr. Brielle Renz again (who's previously talked about dental life hacks in episode #169), this time, discussing the implementation of tongue and lip ties in your practice...Continue Reading...

In this episode, Kiera talks about a skill EVERY office should have in our world now that COVID-19 abounds: treatment planning and taking payments in the back...Continue Reading...

Membership plans! Yes, Kiera's talking WHY you absolutely need to have membership plans in place in your dental practice...Continue Reading...

Birthdays abound! Today is Kiera's, Tiffanie Trader's, AND Kiera's grandma's birthday! So a celebratory podcast episode is in order. In this episode, Kiera talks about personal growth...Continue Reading...

It's time to autopsy a practice! Kiera shares information about a practice she's visited three times, with a team that started out very resistant to her methods...Continue Reading...

The dynamic duo of Kiera Dent and Tiffanie Trader are back to offer guidance in creating or refreshing your operations manual.. Continue Reading...

The Dental A-Team has a BRAND NEW dental assisting course! Traveling coach and dental assistant guru Ashley Dorn joins Kiera in this episode to talk about how this course will leap-frog you into dental assisting success... Continue Reading...

Special guest Cheryl Cornelius is back to talk about establishing the perfect patient experience.... Continue Reading...

Time for the Week of How finale! When it comes to assisted hygiene, it can be really good or really bad — it's up to you...Continue Reading...

The Week of How continues! In this episode, it's all about block scheduling and how it can totally help your business out...Continue Reading...

The week of step-by-steps with Kiera continues! Today is about insurance verification — not sexy, but necessary...Continue Reading...

Kiera's giving a game plan for heading back to the office! As a few offices begin to open back up, here are four ideas to consider as we get ramped back up into practice life... Continue Reading...

The last time Kiera did a book club episode, it was a huge success! So she's back for round two of inspiration and good reads...Continue Reading...

Kiera shares some key magic phrases that will take your dental squad from B-listers to the A-team... Continue Reading...