Dental A Team Podcast

It's time for some personal development time with Kiera. In this episode, she shares an approach she recently read about: You ask yourself who is the best [fill in a position in your dental practice] in the world? Now answer that question. If it's not your name, ask yourself if that's who you want to become. If you do, figure out some daily habits to get you there. Episode resources: Connect with Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

Kiera and Tiff are here to encourage listeners to own who they are and what they have to offer — to get that yes in life! They touch on how setting goals, establishing a positive mindset, and removing personal barriers can lead to more yeses in your professional life. The way to get more yeses in life is to say yes to more things. Episode resources: Reach out to Tiff and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

Ryan Isaac of Dentist Advisors (and Kiera's personal financial advisor) again joins the podcast, this time to talk about the state of the stock market and how to best protect your assets right now. He also provides insight on how to grow your money, how long it'll take to reach milestones, and what advice he has for dental professionals RIGHT NOW. About Ryan: Co-Founder of Dentist Advisors and host of the Dentist Mone Show, Ryan Isaac is a trusted financial advisor to dentists across the country. As a regular speaker at dental events nationwide, Ryan shares his expertise in portfolio management, debt reduction, tax management, retirement plans, profit-sharing plans, and insurance. He is a CFP with deep financial planning expertise and has been a major contributor to the growth of Dentist Advisors, including the development of the Elements financial planning system. Episode resources: Check out Dentist Advisors Tune in to The Dentist Money Show Listen to episode 272, What Your Office Should Focus On Now Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

It's time to talk about the best way to onboard new staff so they stay longer with your company. Kiera walks listeners through the following steps: 30/60/90-day schedules How-to protocols established Set trainer and training times Schedule check-ins Seek software for training If you don't have a great onboarding process, you can kiss those new staff members goodbye. People like steady consistency when entering a new position Episode resources: Reach out to Kiera Purchase DAT's customizable operations manual Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

Kiera and Tiff are here to help your office overcome the divide between your front and back office. First, Tiff dies into key tips for communicating with others: Validate Listen to hear, not to respond Speak with true intention Then, the pair talks about the number one easiest way to enhance communication between the two sides: hand-offs (use NDTRs)! By installing required communication between departments, people fall onto the same page more often than not. Episode resources: Reach out to Tiff and Kiera Listen to episode 154: Increase Case Acceptance from 50% to 100% in One Afternoon (NDTR Hand-offs) Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

Ladies and gents, David Siegel, CEO of Meetup, is on the Dental A-Team podcast! David joins Kiera to talk about how Covid-19 shifted workplace dynamics, and solutions to overcome the challenges presented. The pair touches on the following: How to get employees to want to work for you Ways to overcome burnout The number one reason people leave a business Suggestions for virtual companies Tips for decisiveness David also dives into Meetup and how it can work for your practice. About David: David Siegel is the CEO of Meetup, the largest platform for finding and building local community. He has over 20 years of experience as a technology and digital media executive leading organizations through innovative product development, rapid revenue growth, and digital traffic acceleration. Prior to joining Meetup, David was CEO of Investopedia and before that, president of Seeking Alpha. David holds a BA in Philosophy, Politics & Economics, and an MBA from the University of Pennsylvania. He is an adjunct professor at Columbia University where he teaches strategic planning and entrepreneurship. He hosts the podcast Keep Connected, which is dedicated to the power of community. David's book, Decide & Conquer, lays out the framework for decision-making that leaders can use to ensure organizational and personal success. Episode resources: Find your fellow passionate people at Meetup Buy Decide & Conquer Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

This podcast episode is all about changing definitions — instead of failing, we're learning. Kiera shares insight on how to view our life lessons as a win, and mentions books and inspiring people that'll help you shift your mindset to learn every single day. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

Spiffy Tiffy is here! Tiff joins Kiera to talk about how to get your patients to give you 5-star reviews. Their answers include striving for authenticity, the proper way to ask for those reviews, and knowing why you want those stellar reviews. Episode resources: Reach out to Tiff and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Give the podcast a 5-star review!

Scott Haberman and Jon Stanfield of Eide Bailly are on the podcast to talk about improving the profitability of your dental practice. Whether you hate numbers or not, it's your moral obligation to know the details of your practice to make smarter decisions for your patients. This episode is absolutely one to bookmark. Scott and Jon talk with Kiera about the following: Standardizing chart of accounts — including where to start Employee retention credits — timelines, how to qualify, where to start Audits Key metrics a practice should watch These can be intimidating topics, but Jon and Scott offer great insight into how Eide Bailly can help your practice, whether it's getting on its feet or a seasoned veteran. Episode resources: Email Scott: [email protected] Email Jon: [email protected] Listen to episode 281: Tax Advantages You're Missing Out On Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

When things don't go as planned, it's extremely frustrating. Kiera proposes shifting your mindset and framing challenges as something to solve and improve upon. You can utilize this attitude in your personal life and your practice. Team members terminating? Patients canceling? Unable to fill your schedule? Use the situation as a lesson to discover what you're weak on as a practice. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Brit is on the pod with Kiera to talk about delegation in your practice — who's responsible for what. Brit shares her two go-to tips when it comes to this topic: Structurally, who's responsible for what Specific tasks, who, what, when A huge part of delegation is people now knowing what 'done' actually looks like. Kiera and Brit touch on that, as well as how to work with doctors who just can't seem to execute or approve tasks. Episode resources: Reach out to Dana and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Sameer Bhasin, vice president of alliances at CareCredit, returns to the podcast to talk about the best ways to discuss financing with your patients. Being rejected after presenting a treatment plan is not a fun feeling, but with CareCredit programming and insight, you can whistle a different and less stressful tune. Kiera and Sameer touch on the following: Quickscreen with CareCredit How to increase your treatment plan success rate Resources for patient financing Kiera challenges listeners to start a 6-week patient financing program. Listen in to learn how to go about this challenge. Episode resources: Reach your CareCredit practice rep Connect with Sameer Listen to episode 339, How to Best Utilize Third-Party Financing Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera breaks down the difference between setting life goals and setting career goals. Life goal = Something that helps you become the best version of yourself, and don't get stuck in the tyranny of how Career goal = Something that helps you become the best employee you can be; set tangibles and ask how She shares the own goals she's set in her life, both for her career and her life, and how she's been successful and failed. Kiera also suggests ideas for how you can get started with setting these goals. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

First impressions are everything, so in this episode, Kiera and Dana talk about how to get your practice to stand out in the crowd. They discuss how to do the perfect new patient call, why this minimizes patient cancellations, and where to start if your customer service isn't that stellar. Episode resources: Reach out to Dana and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera is on the Mikey Martin Show! This crossover episode goes deep into all things Kiera: She shares her story, the good, bad, and ugly. Meditation, goals, business opportunities, her favorite books, and a major life lesson she's learning right now. This episode is a great reminder to enjoy life, work hard, and be gentle with yourself. Episode resources: Subscribe to the Mikey Martin Show podcast Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

In a recent interview with Authority Magazine, Kiera shared 5 tips needed to create a successful dental career. One of those tips was culture creation — and that's what this episode is all about. Kiera talks about creating the best culture for your practice and for your team. Her three tips to get there are: Start with yourself Have a palpable culture Plan for a slow burn When you have a great culture, your patients' and team's experience at work is just as great whether you as a leader are there or not. Episode resources: Reach out to Kiera Read Kiera's interview in Authority Magazine Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Dana is on the podcast to speak with Kiera about promoting internally … the right way. The benefits of taking this route include keeping someone who's already loyal to the company, they're part of the team culture, and they're committed to making the practice a better place. The plan of action Dana and Kiera discuss includes: Outlining clear expectations Providing decision-making authority Having hard conversations Giving yourself a grace period Knowing who the right person is And more! Episode resources: Reach out to Dana and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Continuing education is a great way to motivate your team to do and be better at their jobs! In this episode, Kiera talks about the best ways to pursue CE both as an entire office and individually. She shares how the Dental A-Team does CE and gives great ideas for how you can get started now. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast CE with the Dental A-Team Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera is joined by Tiff, aka Spiffy Tiffy, to talk about making that perfect day schedule (because YES it's possible!). The three steps to getting there: Understand what you want your schedule to feel like Know how long procedures will take you Have a daily goal These three points build you a scaffolding for your day, which you can fill in easily from there. Episode resources: Reach out to Tiff and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

How's business these days? Cory Pinegar, the guest on this episode, asked Kiera this question and it launched a conversation about being successful and happy — and authentically so. Cory and Kiera get deeply personal about the struggles in their lives, and how they've sought to overcome them. Remember, as a leader or owner, you are your greatest asset to your business, and seeking authenticity is important for your mental, physical, and spiritual self. Episode resources: Check out CallForce Get in touch with Cory directly: [email protected] Listen to episode 454: Dentistry Automation: Will Your Practice Be Left Behind? Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Doctors, are you struggling with OMs who don't seem to have a desire to work? Kiera offers four questions to ask yourselves in this episode before you write that OM off completely: Has the OM co-created goals with you? Does the OM have power to do their job? Have you been direct in your expectations? Is there a gap of knowledge? Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera is joined by Brit, and the pair discuss what the Dental A-Team is seeing its practices do for optimization. You may hear "practice optimization" and become overwhelmed with all the things you need to do. Kiera and Brit address that. They encourage the following steps: Know thyself Align your goals Recognize what's going to get the greatest impact (along the easiest path) Stop spinning your wheels trying to get everything done. Instead, become laser-focused! Episode resources: Reach out to Brit and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Dr. Dave Moghadam returns to the Dental A-Team podcast! This time, he's giving the goods on priority scheduling, something he's been working with for over a year now. He and Kiera go deep into priority scheduling with the following highlights: How to map out ideal schedule Keeping it flexible Rolling out to the team Space for emergencies How hygiene fits in And more! About Dr. Moghadam: Dr. Moghadam was born and raised in Morris County, New Jersey. After completing his undergraduate degree at Rutgers University in New Brunswick he went on to obtain his Doctor of Dental Medicine degree from the University of Medicine and Dentistry (UMDNJ) in Newark. During his time at UMDNJ, Dr. Moghadam received extensive recognition for his outstanding leadership, academic and clinical aptitude, and dedication to the profession. Some of his achievements include receiving the William R. Cinotti Endowed Scholarship and the American Student Dental Association Award of Excellence, as well as induction into the Gamma Pi Delta Prosthodontic Honor Society. He then chose to complete a general practice residency at Robert Wood Johnson University Hospital in New Brunswick where he received advanced training with an emphasis on comprehensive restorative treatment, endodontics, and implant dentistry. Episode resources: Check out Dr. Dave Moghadam's practice Listen to episode 496, Perfect Quarterly Calibration Listen to episode 472, How to Calibrate Your Hygiene Team Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

This is an episode to revamp your life — to overcome challenges and pursue your passion! The Dental A-Team works with heart, passion, and soul through the good and the bad, and we want you to do the same. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

All practices reach a point in their lives where they need to make a decision: Expand your practice and take all insurances; drop insurance plans; or keep doing what you're doing and hope something changes. This episode dives into successfully dropping insurance plans and maximizing your time in a day. Kiera explains the process for bidding adieu to plans and keeping patients happy: Establish a fee-for-service culture, have a membership plan in place Decide on a plan to cancel and know how many people are on that plan Decide on date to terminate the plan, submit a plan Finalize communication Train team on verbiage The Dental A-Team can personalize this process for you and provide you with templates to do so. Be sure to reach out: [email protected] Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera is joined by Tiffany at eAssist to talk all things outsourcing. eAssist is a remote dental billing company that offers a variety of services (like dental billing, patient billing, insurance verification). Together, Kiera and Tiffany touch on the following topics: How outsourcing can help increase your front office's success The best tip for following up on outstanding claims How often billing is touched in a healthy practice How to get buildups paid The rate of appeals And a ton more! Episode resources: Learn about eAssist Email [email protected] Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

There are three Dental A-Team consultants on the pod today — Tiff, Brit, and Dana! They're here to discuss taking the time to train the people you've already got in your dental practice. By investing up front the proper amount of time and training, you'll end up with more devoted team members in the long run. Tiff, Brit, and Dana talk about what this looks like in a practice: How to put specific plans in place and not skimp on the details. Episode resources: Reach out to Brit, Dana, and Tiff Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Think about a decision you need to make today. Is it weighing on your mind? In this episode, Kiera encourages listeners to just decide. She walks through the art of decisiveness in three steps: Think it out Weight pros and cons Act Episode resources: Reach out to Brit and Tiff Take Dental A-Team's office manager course Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera is joined by Brad from Kleer to talk about the perks of membership plans over dental insurance, why a membership plan can create consistent revenue for your practice during uncertain times, and how to even start putting together such a plan. Kleer, by the way, helps roll out membership plans effectively and successfully to uninsured patients Kiera and Brad also touch on why patients may be hesitant to sign up for a membership plan and dental practice resistance, and how to overcome each. Episode resources: Learn about Kleer Touch base with Brad Listen to episode 343, A Revolutionary Idea: Membership Programs for Small Businesses Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

The Dental A-Team is in full bloom over here. We love springtime! Today's episode touches on establishing a set schedule for your personal and professional life — or having a cadence. Kiera shares why having a cadence helps her stay on top of so many tasks in her life. Some examples of what your practice can set to a regular cadence: Billing, reviewing hygiene numbers, following up with patients, ordering supplies, and a ton more! Episode resources: Reach out to Kiera Take Dental A-Team's office manager course Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Tiff and Brit are on the podcast to share tips and tricks from offices nationwide. In this episode, they focus on your practice's handbook. Your handbook is different from an operations manual, and the two share why it's so incredibly important to have your handbook updated (and reviewed by an expert in your state) on an annual basis. Episode resources: Reach out to Brit and Tiff Take Dental A-Team's office manager course Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

We're fresh off of Tax Day, and you still might be cringing over its impacts. Kiera brings back Art Wiederman of Eide Bailly to talk about how to avoid those tax surprises in the future. Kiera and Art review your CPA's responsibilities, how to leverage money in advance of Tax Day, planning for retirement, and why having a financial expert who knows the dental industry in your corner is so important. Episode resources: Connect with Art Tune into Art's podcast, The Art of Dental Finance and Management Listen to episode 281, Tax Advantages You're Missing Out On Listen to episode 260, Do You Zig When Others Zag? Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

What do office managers even do? Why is it important to have an awesome OM? Kiera is joined by Brit and the two are talking the best parts of having an office manager — and a good one at that. The two hit on the following topics: The one trait you need to be a successful OM Why your OM needs to be a numbers person How to be fair and respected as an OM What the ideal OM/doctor relationship looks like Plus a ton more! Episode resources: Reach out to Brit and Kiera Take Dental A-Team's office manager course Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

With today's employee-driven hiring trend, it's important to be an attractive place to work. In this episode, Kiera dives into how practices can become very appealing places for prospective employees. She shares how the Dental A-Team retains its team members, what your turnover can indicate, and ways your practice can shine brighter than the rest. Episode resources: Reach out to Kiera Listen to episode 505, What is Your Practice's X Factor? Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Derick Van Ness, founder and wealth strategist at Big Life Financial, is back because … it's tax time! In this episode, Dental A-Team listeners are students of the tax world. Derrick gives his advice on how to save money on taxes, what the right tax advantage investments look like, donation strategies, taxation tier levels, and a ton more. Episode resources: Learn more about Big Life Financial Book your FREE tax strategy session Get in touch with Derick directly: [email protected] Listen to episode 462, Get Tax Savvy Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

The Dental A-Team traveling consultants have been in many practices lately that are looking to introduce new projects and skill sets to the team, like ortho and 3D printing. Kiera's here to share with you what she told them: Pick one project per quarter and focus on that. Listen to this episode and learn how to introduce projects to everyone slowly but surely. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Compiling information to make a job description isn't fun, but it's very important. You're setting up expectations and a framework that will allow your practice to flourish. In this episode, Kiera walks through what she includes on Dental A-Team's one-paged job descriptions, and why she does so, such as … Title of position Ideal characteristics Core values of your business Role of position daily, weekly, monthly, quarterly, and yearly Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Tiff is on the pod to chat with Kiera about an office she just visited which needed some attention on its collections and accounts receivable. To give an idea of where this practice sits at, its collections are at 80% and case acceptance is at 56%. Tiff shares three points she touched on with this office: Three tactics to put into place to raise collections Establish tracking methods Spun complaints in a positive direction Episode resources: Reach out to Tiff and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera is joined by Brit! The Dental A-Team is hearing a lot about practices' struggles with communication. In this episode, Kiera and Brit discuss ways to enhance communication in a practice, and even reach a breakthrough point. They touch on the following: Establishing ground rules of communication in your office Stop assuming everyone knows how to communicate How to bring up that you want to have better communication practice-wide And more Episode resources: Reach out to Brit and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

If you hate working on operations manuals … We get it. Been there, done that. In this episode, Kiera walks through what it takes to create a basic version of an operations manual and why it'll help your practice by leaps and bounds, as well as how the Dental A-Team can help. She then goes into how to go the extra mile with your manuals. Episode resources: Reach out to Kiera Need a 30/60/90-day template? Let us know! Look into our Customizable Dental Operations Manual Intensive Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Kim Creer is here to talk about something a lot of people are having a hard time with these days: hiring. Kim is a stellar example of resilience and innovation, and she shares the steps she's taken to hire in markets it's impossible to hire in. She and Kiera discuss the following: Having an abundance mindset Edifying your doctors What the role entails Raving about your culture Knowing what sets your practice apart It can be done, and Kim is living proof! She also gives advice on proper compensation and utilizing your network. Episode resources: Listen to episode 271, Stop Holding Your Team Back! Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

The Dental A-Team is seeing a lot of burnout across practices we visit, so Kiera's here to offer tips about delegating. Just because you can do a bunch of tasks doesn't mean you should. Kiera provides DAT insight on the best/easiest way to delegate, how to fill the time you've delegated out, and what the delegator and delegatee should absolutely not do. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Tiffanie is at the helm of this episode and she's spilling secrets about membership plans (or discount loans or discount saving plans)! She touches on the following: Whether a membership plan fits with your practice How to have an impactful discount that doesn't hurt you What plan fees look like to patients How to get started The fantastic thing about membership plans is that they not only are attractive to prospective patients, but they also get your current patients excited — as long as you do it right! Episode resources: Reach out to Tiffanie Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

This ones for the birds. Kiera compares dental practices to flying v formations: Do you have systems in place to make your days go smoothly? Is there a buddy system? A leadership team? By having the right methods in place, your team can take the weight off one another's shoulders and keep things smooth sailing. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Doctors and office managers, this is an episode that will improve your working relationship with one another. Kiera shares what needs to happen for … Doctors to comfortably delegate to OMs OMs to be business savvy OMs to keep their doctors' trust Episode resources: Reach out to Kiera Office managers, sign up for DAT's course that's just for you! Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

We did it. The Denta A-Team has put out 500 podcast episodes! Thank you to all who've joined this journey with us, at whatever point that was for you. In the spirit of this magnificent milestone, Kiera is sharing the five most popular episodes that've come out of this podcast. Don't Break Up With Me - Controlling Cancellations 37% to 97% Fluoride Acceptance in Just 3 Months! Dental Gold Mine with Dr. Deren Flesher Insurance verification (there's a couple different ones here) Increase Case Acceptance From 50% to 100% in One Afternoon Bonus episode! (Listen to this episode to find out which one it is) Episode resources: Reach out to Kiera Go back to the very beginning with episode #1 Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Danny with Swell is on the pod! In this episode, Kiera chats with Danny about Google reviews, Google reviews, Google reviews — a very necessary part of having a practice. Danny shares what practices can do to get their name out in front of potential patients; what not to say in your review responses; why bad reviews are actually good; how to get patients to leave the best kind of review; and a ton more! If you want to try Swell out for yourself, check out the episode resources below! P.S. Speaking of reviews, please leave DAT a review and help us break 500 reviews :) Episode resources: Learn more about Swell Connect with Danny Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

The Super Power Language Britt, one of the Dental A-Team's fabulous traveling consultants, is in the spotlight this episode, talking about positive language in the office! This isn't just the glitz and glam and sparkly positivity, but the power of kindness and uplifting language that really has an impact on how people work and feel in your workplace. Britt touches on negative versus positive language and what they sound like, the benefits of being positive, phrases you can use to keep things upbeat, and more! Episode resources: Reach out to Brit Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

The Dental A-Team is Team Online Statements over Team Paper Statements! This podcast episode is a sign your practice needs to get on the online statement train. Lots of practices struggle getting collections up because they're doing it the old fashioned way! Listen in for the four steps you should take to make it as easy as possible to collect payments from your patients! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Ladies and gents, he's back. Dr. Dave Moghadam is again on the podcast, this time to talk with Kiera about quarterly team calibration. While there's no silver bullet A-to-Z cookbook for how to operate a practice, an outline certainly helps. Dr. Moghadam shares his outline for setting up the ideal quarterly calibration meeting: Start with the why (review practice's mission, vision, and values) Align over treatment, planning, and diagnosis Review what makes your practice stand out To keep things exciting each quarter, Kiera and Dr. Moghadam also chat about ways to shake up the meeting. About Dr. Moghadam: Dr. Moghadam was born and raised in Morris County, New Jersey. After completing his undergraduate degree at Rutgers University in New Brunswick he went on to obtain his Doctor of Dental Medicine degree from the University of Medicine and Dentistry (UMDNJ) in Newark. During his time at UMDNJ, Dr. Moghadam received extensive recognition for his outstanding leadership, academic and clinical aptitude, and dedication to the profession. Some of his achievements include receiving the William R. Cinotti Endowed Scholarship and the American Student Dental Association Award of Excellence, as well as induction into the Gamma Pi Delta Prosthodontic Honor Society. He then chose to complete a general practice residency at Robert Wood Johnson University Hospital in New Brunswick where he received advanced training with an emphasis on comprehensive restorative treatment, endodontics, and implant dentistry. Dr. Moghadam is also an active member of the American Dental Association, the Pennsylvania and New Jersey Dental Associations, the Academy of General Dentistry, and the American Academy of Implant Dentistry. He has had the honor of serving as a member of both the board of trustees and the board of delegates for the New Jersey Dental Association. Dr. Moghadam has attended numerous continuing education courses and strongly believes that furthering his knowledge and expertise is essential to providing his patients with the level of care and respect that they deserve. Episode resources: Check out Dr. Dave Moghadam's practice Listen to episode 472, How to Calibrate Your Hygiene Team Listen to episode 439, How to Merge Small Practices Into Large Ones Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes