Dental A Team Podcast

Consultants Brit and Tina answer the question asked by many: What is the right CE for my team to learn? They suggest ways to identify what education will improve your work as a dental practice, including what treatment could be explained better, what services you're trying to expand, what soft skills could be fine-tuned, and what is fun to learn versus good to implement. Episode resources: Reach out to Brit and Tina Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

What does "winning the day" look like to your team? This is a new process the Dental A-Team learned from a practice in New York and applied to its own team — defining what "winning" means to each and every team member and creating a visualization of what that winning looks like. Listen to this episode to learn how to go about establishing this type of victory checklist for your team. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Brit and Tina have been in a lot of dental practices thinking or actively expanding, and whether they want to bring on an associate doctor. That's what this episode is all about: hiring the right associate doctor. Brit and Tina touch on the top considerations to make when hiring: Ask yourself if hiring this person would be a good culture fit Think past the honeymoon period Align your standards of care Observe in action And more Episode resources: Reach out to Brit and Tina Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Tiff and Kiera are learning to love themselves, and that's what this episode is all about: Choosing to see the beauty in others, in your friends, bosses, colleagues, and more. Together, Kiera and Tiff talk about taking ownership to build confidence, coming from a place of love (for yourself and others), and journeying through self-discovery. Episode resources: Reach out to Tiff and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera and Tiff are tuning in once more from the Rocky Mountain Dental Convention, fresh off three Dental A-Team events. Together, they reflect on how beneficial a) creating entertaining, powerful CE presentations, b) being willing to participate during those classes, and c) debriefing with your team after can be. You'll also learn about how an ice cream cone united Tiff and Kiera for life. Episode resources: Reach out to Tiff and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Brit and Dana are talking about the benefits of calibrating exams in a practice with multiple doctors. Specifically, they share three benefits for getting doctors, hygienists, and the hand-offs between them on the same page: Everyone speaks with more confidence Time is more efficiently utilized Case acceptance increases Episode resources: Reach out to Brit and Dana Listen to episode 383 to learn about the ICRP method for hand-offs Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

The elusive Jason Dent, Kiera's husband, is on the podcast! In this Valentine's Day special, Jason and Kiera talk about their experience in keeping both their relationship and business lives successful — and respectful. They discuss understanding each other's needs, what it takes to become a raving fan of your partner or spouse, how the workplace can benefit from positive relationships, and a lot more. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera and Tiff are at the Rocky Mountain Dental Convention, and they share how a situation could've been bad, but was pivoted to good. This is something that can happen in your practice, and it's important to proactively create solutions for potential problems. Listen up as Kiera and Tiff talk about how to pivot when things go sour: Know there's a solution Debrief for the future Take ownership Episode resources: Reach out to Tiff and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera recently got back from a trip to Bali, where she had one of the best customer service experiences of her life, and she's sharing how it can apply to dental practices in today's episode. It's all about solving your patients' needs before they even ask; it's about proactively protecting teeth AND calming fears. It's all about thinking of the small things. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

A special treat of Brit and Dana for today's consultant takeover! Once again, they're giving tips on the most common questions they're getting from dental practices these days. Today it's how to add additional services successfully. They talk about when the right time to add those services is, how to add them, what services practices are adding, and a ton more. Episode resources: Reach out to Brit and Dana Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Tiff is diving into digital scans in this quick episode, something she's had a lot of practices bring up over the past few months. She talks about why digital X-rays/scans are important, how they increase diagnosis, why a plan of action is so important when having one in your practice, and more. Episode resources: Reach out to Tiff Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Rob Montgomery, dental lawyer extraordinaire, spends a lot of his time counseling dentists and practices. In this episode, he talks to Kiera all about the DSO world and what not to do from a legal standpoint. He provides answers and insights on the following topics: How to be ready for potential litigation Hiring associates as W2 or 1099 employees What you're really getting when you sign with DSOs And more Episode resources: Connect with Your Dental Lawyer Email Rob directly: [email protected] Reach out to Kiera Subscribe to the Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Spiffy Tiffy and Dynamite Dana wax poetic about a topic coming up quite a bit in offices these days: teamwork and morale, and how to make it the best possible. Together, they touch on the following: Who's responsible How to own your morale Suggestions for jumpstarting positivity Episode resources: Reach out to Tiff and Dana Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera responds to a listener request about inspiring team members to level up in their role. She lays out how to go about it in four steps: Ask yourself if your culture is one that expects team members to level up Establish continual meetings and check-ins to encourage growth Have direct conversations with the coworker(s) Make sure leveling up is the way they want to go (not just you) When a team is leveled up, everyone is happier, including the patients. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Tiff and Dana are back for another consultant takeover. In this episode, they talk about having hard conversations — the right way. They review step-by-step tips of how to prepare and how to navigate in the moment. Episode resources: Reach out to Tiff and Dana Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Even if you're savvy with billing, listen to this episode. Josh Smith of Dental Claim Support is back to talk all about the main billing stumbling blocks his company is seeing with dental practices. If you adopt the tips he mentions in this episode, your practice will increase income in an organized manner. With Kiera, Josh talks about: The number one mistake offices are making with billing What a healthy cadence for AR looks like How setting a schedule will change the game And more Josh also provides a look into his book, Hanging a Shingle: Complete Guide to Starting a Dental Practice. Episode resources: Learn more about Dental ClaimSupport Read Josh's book, Hanging a Shingle: Complete Guide to Starting a Dental Practice Get in touch with Josh directly: [email protected] Listen to episode 460, Your Billing Playbook Reach out to Kiera Subscribe to the Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Spiffy Tiffy is giving advice gathered and perfected from hundreds of dental offices on how to track and control your budget and supply flow. The tips she shares in this episode will help your office implement a tracking system that is key to making supply acquisition more efficient and ultimately cheaper. Episode resources: Reach out to The Dental A Team Subscribe to The Dental A Team podcast Become Dental A Team Platinum! Review the podcast

This episode is all about artificial intelligence in the world of dentistry. Kiera is joined by Mike Buckner to talk about Pearl, a company utilizing AI to perfect dental diagnoses. They walk through how to use the system (follow DAT on Instagram to watch Reels!), how the software works, and how many, many doctors have provided their expertise to make Pearl so great. With Pearl's AI, practices can … Diagnose with more confidence Receive better case acceptance Experience less exam fatigue And more Episode resources: Meet Mike Buckner Learn more about Pearl (and mention the Dental A-Team for a price discount) Watch DAT Reels of Pearl walk-throughs on Instagram Reach out to Kiera Subscribe to the Dental A Team podcast Become Dental A Team Platinum! Review the podcast on iTunes

Dana and Tiff provide tips and tricks for what to do when time moves slowly and there's not a lot going on in your practice. In this episode, they talk about why it's important to have a downtime list of tasks that'll help move the business forward and approaches each department can take when there doesn't seem to be anything obvious to do. Episode resources: Reach out to Dental A Team Subscribe to The Dental A Team podcast Become Dental A Team Platinum! Review the podcast

DAT consultants Tiff and Tina touch on the importance of OSHA standards and HIPAA compliance in your office, including the following: Understanding the difference Resources and training tips Selecting a compliance officer Episode resources: Reach out to Tiff and Tina Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Tiff takes the mic solo in this episode to talk about why online paperwork is a must-do for your practice. She reviews the benefits of automation, an option for outsourcing, what questions to ask yourself to begin the transition, and more. Episode resources: Reach out to Tiff Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

It's time for another book club episode! These books are meant to inspire your professional and personal self, from team members to business owners and every role in between. Effortless by Greg McKeown Who Not How by Dan Sullivan and Dr. Benjamin Hardy Any of Patrick Lencioni's books Ninja Selling by Larry Kendall The Toyota Way to Lean Leadership by Gary Convis and Jeffrey Liker The Automatic Customer, John Warrillow The Energy Bus by Jon Gordon Retire Young, Retire Rich by Robert Kiyosaki Personality Isn't Permanent by Benjamin Hardy The Subtle Art of Not Giving a F*ck by Mark Manson Letting Go by David R. Hawkins Episode resources: Listen to previous book club episodes: Episode 432 Episode 317 Episode 194 Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera is joined by Ronny Leber, a TV and event host and keynote speaker, to talk about finding passion and creating magic moments in your career. Together, they touch on the following: Building a unique brand Knowing your target audience Crafting meaningful interactions with patients Episode resources: Meet Ronny Leber Connect with him on LinkedIn, Facebook, and Instagram Reach out to Kiera Subscribe to the Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

It's a consultant takeover! Tiff and Tina put their heads together to share what they're hearing and implementing in dental practices all across the nation when it comes to key performance indicators (KPIs). As part of a business, you want to make solid decisions to improve your practice based on black and white numbers, which are what KPIs help fuel. Tiff and Tina give three takeaways on the topic: Figure out metrics to track (examples include production, collections, and new patients) Go deeper, find department or individual KPIs Talk with your team about tracking KPIs Episode resources: Reach out to Tiff and Tina Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Happy New Year, Dental A-Team! This year is your year. Kiera encourages listeners to commit to a beautiful year, to create a word for 2023 (and shares her own), and come up with SMART goals for your practice and personal life that will help you keep your word in mind. Share your word and goals with us! Email [email protected]. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

If you've tuned in loyally over the past few months, you know that Kiera and Tiff have walked through 12 different systems your practice should have in place to be successful. This episode is the fluffy red bow on top of those systems. Kiera and Tiff review how the Dental A-Team stacks up and break down how your practice can get started in approaching these systems for success. Episode resources: Reach out to Kiera and Tiff Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

The final system of 2023 is being previewed in this episode: hiring and onboarding! Join Kiera and Tiff to discover how the Dental A-Team will help improve your hiring/onboarding system in 2023. This is an easy zone to improve, especially with DAT by your side. Tune in to understand how operations manuals and advertisements and other tactics complement bringing on your new team members the best. Want a discount for Viva HR, a great hiring resource? Reach out to us at [email protected]! Episode resources: Reach out to Kiera and Tiff Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera's giving three steps to make 2023 a year your entire practice can crush. It's as easy as one-two-three: Expect to crush it Map out your goals and be disciplined Stick to it Kiera also shares insight on the stumbling blocks most practices face, and how to navigated them and come out on top. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

A reflection on the holidays — the comfort, hibernation, and space that comes with them. Merry Christmas to the Dental A-Team family! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

As a business owner, do you want freedom, autonomy, growth opportunity, and less stress? Kiera and Spiffy Tiffy preview the eleventh system the Dental A-Team will dive deep into next year: practice profitability. To make your practice operate at a high level, you need to put in the work and pull the right levers. Episode resources: Reach out to Kiera and Tiff Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

It's Kiera's favorite topic: speaking with integrity — to yourself and to other people. When it comes to keeping promises, set the standard with yourself. Boost your confidence today by being honest with yourself about your expectations and owning your words. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Dr. Maggie Augustyn is on the podcast to talk about burnout in the dentistry field. Dr. Augustyn gets personal about her experience with burnout and how she got to the other side of it, both personally and professionally. The biggest steps to get there was establishing a better management of workflow at home and being present at work. This episode will inspire listeners to take the right steps to making work a lighter and more genuine load in their lives. Episode resources: Meet Dr. Augustyn Email her: [email protected] Reach out to Kiera Subscribe to the Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

It's a necessary evil, building an operations manual and keeping it up-to-date. Kiera and Tiff quickly run through why it's so important to have your ops manual current and relevant, and how the Dental A-Team can help you get there. Episode resources: Reach out to Kiera and Tiff Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

A tip for the clinical team! Does your practice have a process for keeping track of lab cases? Kiera walks through the following suggestions to make sure everything is buttoned up: Establish a process for cases and all the moving parts Establish a process for checking cases in and out Utilize a lab case specialist — someone responsible for keeping track of it all If you do have all this established, then make sure it's regularly reviewed and improved upon. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

No-BS Brit joins Kiera for this episode to talk about a way to gain more freedom of time in your practice: with note templates! Believe it or not, establishing a solid note template protocol will save time on the clinical side. Kiera and Brit touch on … How to update note templates Why assessing templates is helpful How to attach notes to procedure codes The importance of locking them out And more! Episode resources: Reach out to Brit and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

If you've been tuning in every week, you'll know this is theme number 9 out of 12 — Kiera and Tiff are paving the way into 2023 with topics they'll dive in-depth on beginning in January. This episode looks at marketing — the different types, how to best utilize internal and external opportunities, what low-hanging marketing fruit might be, the average allocation for marketing budgets in dental practices, and the number one KPI for marketing. Episode resources: Reach out to Kiera and Tiff Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera is joined by Dr. Richard Offut and Dr. Mustafa Shah-Khan, co-founders of Synergy Dental Partners, to talk about the power of a dental group purchasing organization (or GPO). This approach is an opportunity for general practitioners to compete with mass corporate offices but preserve their independent practice. Dr. Offut and Dr. Shah-Khan discuss with Kiera the following: What a dental GPO is and how Synergy works How Synergy can get you discounts on dental supplies and services Why Synergy could be a great option for your practice The average savings for offices involved Episode resources: Learn more about and connect with Synergy Dental Partners Reach out to Kiera Subscribe to the Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

David Cohen is a master at dental law, joining Kiera in this episode to discuss the transitions of buying/selling practices. The pair touches on the legal side of: trends being seen, pitfalls to avoid, benefits and red flags of selling to DSOs, doctor protection, future partner buy-out, and more. More about David Cohen: David Cohen has extensive experience in representing individuals, mid-size corporations and small-size corporations in partnership and limited liability company law. He regularly counsels clients ranging from start-up ventures to large companies to nonprofit/charitable tax exempt organizations and professional corporations. Mr. Cohen also has expertise in contract negotiation, review and construction. He also takes a proactive approach for clients by regularly constructing Non-Disclosure Agreements, Confidentiality Agreements and Non-Compete Agreements. Mr. Cohen's experience extends to the labor and employment realm, where he consistently advises employers about their relationships with their employees and independent contractors, as well as creates legally binding agreements documenting the details of those relationships. Episode resources: Learn more about Cohen Law Firm Get in touch with David: (o) 972-294-7531, (c) 206-919-9060, [email protected] Reach out to Kiera Subscribe to the Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

There's a lot to know under the umbrella of a hygiene department. Kiera and Tiff touch on what the ideal and most efficient hygiene department looks like — including each hygienist bringing in 3 times their hourly rate — and how to run an assessment to know where your department falls on a 5-star ranking scale. Episode resources: Reach out to Kiera and Tiff Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

It's time for another office autopsy! Kiera shares the example of a practice she's been working with for three years that has grown in value five times from what it started. In her time with the practice, they've successfully switched software, changed collection protocol, created an operations manual, receive 30 to 40 new patients, and many more successes. To get there, the practice has applied the following: Executing tasks effectively Set goals and kept them Showed patience in getting what they want Think about the goals you set this year and how effective you've been in trying to complete them. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Happy Thanksgiving! Kiera is so thankful for the Dental A-Team podcast listener family. This episode is a reminder to check the vitals of service in your life — personally and professionally. Be grateful, look for opportunities to serve, and watch yourself and your team grow. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

This is an episode dedicated to the dental assistants out there. Kiera and Tiff have both worked and loved working as dental assistants, sucking spit and all. They tease out what July 2023 will entail, methods provided by the Dental A-Team to perfect the cog in the wheel (aka those dental assistants) of practices — taking blood pressure and flipping rooms in under 5 minutes and keeping the patient happy chairside. Take the time to make your dental assistant team dynamite. This episode previews just how you can do that. Episode resources: Reach out to Kiera and Tiff Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Dr. Jenny Perna is once again on the podcast! With Kiera, she gets detailed into the realities of acquiring a new practice, and all the miles that come with it. They touch on the following: Working with banks during a sale, and how to supplement income Conversations with the seller during the transition Communicating with parents that the quality of service will stay the same (or improve!) Getting the team to become raving fans Making culture the best it can be (consider Culture Index or VIVAHR to help) There are many ways to go about the craft of dentistry. This episode gives a great look into a great way to go about things from a leadership perspective. Episode resources: Follow Dr. Perna on Instagram Listen to episode 481, Finding Positivity in the COVID Crank Listen to episode 388, 3 Tips to Be a Rockstar Associate Listen to episode 320, Plans Derailed? Here's What to Do. Reach out to Kiera Subscribe to the Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Many dental practices are toeing the line of success and struggle these days. Because the Dental A-Team is visiting so many practices, the consultants are seeing a theme emerge of what sets these two groups apart. Kiera shares those common threads: The offices doing well have … Strong leaders and consistent execution A solid vision and knowledge of numbers Regular meetings to show alignment Those struggling tend to … Try and do everything, all the roles are switched Not have a strong leader who's willing to fix culture Be more concerned about the dollar rather than investment Make sure you are assessing your business to know where you stand and what your practice's longevity looks like. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera and Tiff are halfway through previewing the systems of 2023! Are you all caught up? Today, they have a question for you: Are you misconstruing what case acceptance means? They share what all the pieces of case acceptance are and why you need to do more than function as an autopilot when presenting treatments to your patients, including: Diagnosing enough to meet case acceptance goals Presenting a treatment plan is an art Looking at trends (your special sauce) of successful case acceptance Episode resources: Reach out to Kiera and Tiff Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

This episode is about a question that is often emailed in: Are bonuses a good idea? If you've been around this podcast, you'll know Kiera isn't the biggest fan of bonuses. Here, she shares why that is, alternative ideas to reward your employees, and more. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Your schedule is the heart of the practice — if it's not done well, everything crumbles from there. Kiera and Tiff share the most important factors to consider when it comes to perfecting your schedule. The top three questions to ask yourself at the end of the day to know if your scheduling is going well or not: Did you get out on time? Did you hit your production goal? Is staff pulling their hair out? Episode resources: Reach out to Kiera and Tiff Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

We are 600 episodes into this Dental A-Team podcast! Thank you to our 80,000-plus listeners for being with us along the way. In this milestone episode, Kiera reflects on her journeys in business, life, and dentistry; highlights from the podcast; lessons learned; and more. Here's to the pieces of life that propel us to keep going. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

If you've ever questioned whether something should go in your practice's operations manual or your employee handbook, this is the episode for you. Kiera breaks down the difference between the two resources, how they should be laid out, how often they should be updated, and a ton more. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera is spilling secrets on what makes the best of the best office managers. She even reads excerpts from her up-and-coming book. Listen to this episode to hear more about the following: What should Kiera name her book? Suggest ideas and potentially win a $100 Amazon gift card. What should an office manager be doing? Here's a checklist. Need help training? This is what to execute. Kiera also shares who the two best office managers she knows are, and how they function. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast