Dental A Team Podcast

Tiff and Dana talk about creating an ideal patient avatar to help boost your marketing efforts and payouts. They discuss the following steps: Figure out what your ideal practice procedures are. Gather the demographics of people in your practice's surrounding area. Build out an ideal patient and give them a name. Episode resources: Reach out to Tiff and Dana Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

If you're wondering where to find insight from a dental consultant, dental financial advisor, and dentist in one go, THIS is the episode you're looking for! Kiera, Ryan Isaac, and Dr. Ashley Joves come together to talk about common industry trends from three different perspectives. They discuss: Prioritizing a personal life The shakeout of major transitions Today's dental industry environment (DSOs + multi-location practice owners) Increasing cost of people in practices And more! Episode resources: Check out Dentist Advisors Tune in to The Dentist Money Show Then, listen to The Making Of Listen to episode 590, Unfiltered Advise on Choosing a Financial Advisor Listen to episode 742, Secret Sauce to Having an Engaged Team Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum!

In this episode, consultants Tiff and Denae break down internal and external marketing and the power of each. Specifically they discuss: What internal and external marketing means Big picture versus small marketing approaches Suggestions for startup versus established practices And more Episode resources: Reach out to Tiff and Denae: [email protected] Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera shares what happens when the Dental A-Team comes to your practice — the prep before a consultant shows up, the assessment once boots are on the ground, and the implementations that can bring about a maximum gain with the least amount of effort. Episode resources: Reach out to Kiera: [email protected] Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Dr. Ashley Joves is back again to chat with Kiera after last week's episode. Today, they talk about what the Dental A-Team's secret is to having such a great and engaged team. Kiera shares the three-year journey it took to get to this point, the plenty of trial and error that happened, and gives advice on points she still follows through on, like: Assessing your core values regularly Quarterly, asking yourself and your team where you're going Reading Extreme Ownership by Jocko Willink and Leif Babin Kiera and Dr. Joves also get a little personal, plus trade book recommendations. Episode resources: Reach out to Kiera: [email protected] Listen to episode 737, Pulling Back the Curtain on Dentistry Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera's back with tactical billing tips, this time about healthy accounts receivable. She compares baseline standards to what practices should be striving to reach optimal AR. The advice she gives in this episode will help your practice collect the money it deserves, keep AR at a manageable amount, and create a solution to improve your baseline billing. Episode resources: Reach out to Kiera: [email protected] Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

If you find yourself falling short on getting your ideal patients or converting emergency visits, it might be time to switch marketing gears. In this episode, Tiff and Denae talk about what should go into thoughtful processes for marketing, when to know how to pivot, and how long you should wait to see if there are returns. Episode resources: Reach out to Tiff and Denae for a tracker spreadsheet: [email protected] Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Book club is back! In this episode, Kiera reviews the August book assignment, Profit First: Transform Your Business from a Cash-Eating Monster to a Money-Making Machine by Mike Michalowicz. She talks about what a profit-first mindset means, Mike's formula for profit, why bigger is not better, what that healthy profit margin for your business looks like, and more. Episode resources: Check out the full list of DAT's 2023 book club here. Reach out to Kiera: [email protected] Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Answering the question How often do you update your operations manual? is both easy and hard to do. But in this episode, Tiff and Dana answer it! They discuss the best ways to keep this important document relevant, including what needs to happen each time a tiny change happens and a ton more. Episode resources: Reach out to Tiff and Dana: [email protected] Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

\Dr. Ashley Joves returns to the podcast to get honest about the chaos of dentistry. Dr. Joves shares her current experiences about low morale and not letting team members down. To that Kiera talks about how to fall in love with the growth process and remember that the bad days are only 10% of life. Kiera also gives tactical advice around knowing your practice numbers, setting up a slush fund, making a cut list, and more. Owner of Smile & Co., Dr. Ashley is passionate about staying on the leading edge of dentistry and invests hundreds of hours into ongoing training each year. She is an active member of the American Dental Association, California Dental Association, Sacramento District Dental Society, American Academy of Cosmetic Dentistry, Academy of General Dentistry, and Doctors for Oral Conscious Sedation. Dr. Joves also has two podcasts: The Making of and Dental Friends With Benefits. Episode resources: Reach out to Kiera: [email protected] Listen to episode 254, Breaking Dentistry Norms Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Tiff and Dana touch on the difficulty of hiring across the country right now. To give your practice a leg up on hiring the right type of people, the consultants give hints on what type of information you should be including in the job advertisements you're posting — and how these thorough descriptions go beyond just hiring the right person. Episode resources: Reach out to Tiff and Dana: [email protected] Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Are you doing what's necessary to take your business where it needs to go? In this episode, Kiera asks some challenging questions meant to inspire listeners to take a good, hard look at their dedication to the workplace. If you want your team to be made up of hard workers who believe in the practice, it starts with the tone set by leadership. Episode resources: Reach out to Kiera: [email protected] Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Episode 734: Experts of Dentistry Who are the faces behind the Dental A-Team coaches/consultants? In this episode, Kiera, Tiff, Britt, Dana, and Denae all introduce themselves and their dentistry backgrounds, plus give the most key takeaway they've gained from all the practices they've visited. Episode resources: Reach out to the Dental A-Team: [email protected] Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Back by popular demand: Pierce Krol! In this episode, Pierce talks with Kiera about what it's like to sell a business you started from scratch. Everything from identity of self, to how businesses being sold are found, what buying companies look at, the hardest parts emotionally, and humorous anecdotes from along the way. Episode resources: Reach out to Kiera: [email protected] Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

So often practices over-complicate the creation of their mission statement. Tiff and Dana are here to walk listeners through how to simplify the process and keep it personal. It starts by answering three questions: What is your 'why' in dentistry? What makes you stand out? How will you serve your community? Tiff and Dana touch on how to make these questions easy to answer, and when to include your team's perspective for feedback. Episode resources: Reach out to Tiff and Dana: [email protected] Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Want to inspire a better practice culture for free? Master your employee-check-ins! In this episode, Kiera breaks down the structure of the idea employee check-in — the what, why, how, and more. She shares how DAT's own employee check-ins work as an example, and gives advice on tying raises to check-ins or not. Episode resources: Reach out to Kiera: [email protected] Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

t's time for another practice autopsy! In these fan favorites, Kiera breaks down the success of current clients and shares takeaways that your own practice can put into play. The practice in this episode was born from a pair of dentists fresh out of school. They have a fee-for-service practice in a remote town. Three years after hiring DAT, they've grown from three to 35 new patients and have bumped up from $700,000 income toward $2.2 million, and they're expanding. As an added bonus, the work schedule is serving the life the owners want to live. Episode resources: Reach out to Kiera: [email protected] Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

This episode is responding to a listener request! Kiera talks about the first positions to hire for a new practice. She reviews the following: What's trainable and not trainable for a new hire First team members to hire for cash flow How to gain great talent while extending equity And more! Episode resources: Reach out to Kiera: [email protected] Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

An organizational chart! In this episode, Tiff and Dana talk about the numerous benefits that come out of establishing an org chart in your practice. This document will make it easier to on-board, re-train, bring about a sense of clarity for all positions, and more. The consultants touch on the what, the why, and the how to perfect the accountability found through an org chart. Episode resources: Reach out to The Dental A Team: [email protected] Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Consultants Tiff and Britt share more insight on what's being talked about in practices across the country. This episode's focus: solid co-diagnoses. Hygienists, when you're chair-side, it's time to start asking yourself what doctor would do, give the patient a heads up, and make recommendations to doctor. This method absolutely improves the patient experience. Tiff and Britt also talk about how you can implement this WWDD mindset into your practice. Episode resources: Reach out to Tiff and Britt: [email protected] Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

In this episode, Kiera reflects on the next DAT book club read, The Happiest Man on Earth: The Beautiful Life of an Auschwitz Survivor by Eddie Jaku. She shares her favorite lines and viewpoints from Eddie, and encourages listeners to remember how difficult life can be — but also how beautiful it can be. Episode resources: Check out the full list of DAT's 2023 book club here. Reach out to Kiera: [email protected] Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Part two of Kiera's delegation episodes (listen to part one here). The art of delegation is complex enough that Kiera's flipping the coin for those who already excel at delegation … enough for it to become a hindrance. Kiera ponders this question and urges listeners to engage in answering this question. Want to make your argument for either side? Email Kiera at [email protected]. Episode resources: Reach out to Kiera: [email protected] Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

In this part one of two, Kiera discusses the art of delegation — specifically, overcoming your fears of delegating out tasks. She walks through how to find the root of your fear, how to figure out what you should truly delegate, what not delegating tells your team, and how to have a system to make it all happen. Episode resources: Reach out to Kiera: [email protected] Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Pierce Krol is back to follow up on the cliffhanger at the end of episode 720 (listen here!). He shares with Kiera the truths behind the other side of success — instilling healthy habits in your personal life. He gets real about his old self, a workaholic, and his new self, who's happier, healthier, and more successful professionally than ever. He gives insight on how to convince yourself to put yourself first and how it'll improve your business. Episode resources: Reach out to Kiera: [email protected] Listen to part one of Pierce and Kiera's conversation: Episode 720, Do You Bet On Yourself? Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Britt and Tiff discuss integrating laser bacteria reduction and other services into your practice. They touch on what to know beforehand (like is it permissible in your state), the importance of knowing the theories behind laser, and more. Episode resources: Reach out to Britt and Tiff: [email protected] Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

As offices are considering the remainder of 2023, Tiff and Brit are hearing a lot about perio protocol. In this episode, they touch on four important aspects when it comes to perfecting and initiating that protocol: the importance of perio protocol; who uses it; who makes it; and key standards to include. Episode resources: Reach out to Tiff and Brit: [email protected] Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera is joined by scrappy entrepreneur and fellow Tony Robbins fan Pierce Krol. They talk about the evolution of your professional life — hard work, facing challenges, consistently executing, and overall, betting on yourself! Episode resources: Reach out to Kiera: [email protected] Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

This episode is all about reapplying the FUN! in your life. Kiera reflects on how as adults, we often stop enjoying life when adult responsibilities take over. She encourages incorporating a handful of things back into your life that you consider fun and talks about how making moves like this will add a level of fulfillment back into your day-to-day. Episode resources: Reach out to Kiera: [email protected] Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera is introducing the Dental A-Team's latest consultant, Denae! Together, the two talk about Denae's love for dentistry, her consulting strong-suits, how to make your goals manageable, having the right mindset to succeed, and a ton more. Episode resources: Reach out to Kiera and Denae: [email protected] Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

DAT consultants Tiff and Denae discuss accelerated (or assisted) hygiene and how it's helpful amid transitions taking place in offices across the country. Together, they touch on the do's and don'ts of implementing and/or perfecting its use in your practice. Do: Develop protocol Train your team Optimize your schedule Fine-tune hand-offs Don't: Not have an action plan Not schedule what the patient needs Not have a dedicated assistant Skip out on patient education Episode resources: Reach out to Tiff and Denae: [email protected] Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

There's a line between being authentic and professional, and in today's episode Kiera talks about blending the two in your dental practice. She encourages listeners to bring some of themselves into the workplace, even just 1% to 2% more of who they are, to ramp up the human-to-human element. Episode resources: Reach out to Kiera: [email protected] Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

It's another consultant takeover episode, this time with Tiff and Denae, who talk about goal production and how that affects your schedule. The pair touches on: How to make scheduling to a daily goal not feel like numbers-only How to go about setting daily goals What to review to set up for success Episode resources: Reach out to Tiff and Denae: [email protected] Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

This episode is all about what billing correctly looks like. Kiera dives into tips for being the best stewards of your practice's billing, including how to keep claims from getting stuck or denied, what to take out of accounts receivable, double-checking that provider, and more. Episode resources: Reach out to Kiera: [email protected] Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera is on the Beyond Bitewings podcast, joining host Ash Faizullah to talk about the business side of dentistry. The topics of conversation are maintaining consistency once established, systems to radically improve your business, and sifting through all the resources out there for the best ones possible. Episode resources: Listen to Beyond Bitewings Reach out to Kiera: [email protected] Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera is joined by Mike Buckner of Pearl to talk about artificial intelligence in dentistry. They discuss how AI works in conjunction with dentists, the fears people have over AI utilization, how to publicize your use of AI in your practice, and more. Then, they dive into how Pearl technology improves diagnoses and how your specific practice can sign up and benefit. Episode resources: Learn about Pearl DAT listeners, connect with Mike: [email protected] Reach out to Kiera: [email protected] Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Welcome back to Dental A-Team Book Club! In this episode, Kiera's reviewing The Four Agreements: A Practical Guide to Personal Freedom by Don Miguel Ruiz. She talks about the themes touched on in this book and how they can shape each of us — personally and professionally. Check out the full list of DAT's 2023 book club here. Episode resources: Reach out to Kiera: [email protected] Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

In need of all-encompassing morning huddles? In this episode, Tiff and Britt provide tips on what the back office should be touching on each day, including outstanding treatment, patient-specific information, re-care opportunities, and more. Need a template to get started? Reach out to [email protected]. Episode resources: Reach out to Tiff and Britt: [email protected] Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera chats with Chick-fil-A owner and operator George Demetriades — and it's all about applying the chain fast-food restaurant's success into your dental practice. There's a lot of gold packed into this episode, but some of the highlights include: Abiding by character, competence, community Creating realistic and attainable systems Hiring ideal employees Identifying high performers Acquiring a loyal fanbase Cultivating a consistent culture Episode resources: Reach out to Kiera: [email protected] Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Tiff and Britt are here to address the chaos circling dental practices lately. The consultants provide tips for freeing up brain space: Standardize your rooms Color-code operatories Schedule out quarterly ops checks Episode resources: Reach out to Tiff and Britt: [email protected] Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Sometimes the right response to all the things the world demands of us is to do less, not more. In this episode, Kiera touches on giving ourselves time to repair — by doing less to create more. It's all about intentionality, and Kiera describes just how that works. Episode resources: Reach out to Kiera: [email protected] Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Consultants Tiff and Dana are talking about EFDAs, or expanded functions dental assistants, in this episode. They break down where EFDAs can be utilized, how to best employ them, a look at practices who use EFDAs well, and a whole lot more. Episode resources: Reach out to Tiff and Dana: [email protected] Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Are You Fueling the Energy of Your Company? Josh Scott of Studio 8E8 is the star of this episode! He puts his marketing mind to work and discusses with Kiera the building of energy for a dental practice, and how to help translate that to current and future patients. Josh and Kiera talk about the following: How to maintain individuality as your practice grows Why CEOs delegating marketing doesn't work How to start a strategy for your practice's brand/energy/story And more! Episode resources: Check out Studio 8E8 Follow Josh on Instagram Listen to episode 550, "Wow Factor" Dental Practice Tips Reach out to Kiera: [email protected] Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera is joined by Josey Sewell, partner at Dentist Entrepreneur Organization (DEO), to talk about how dental practices can recession-proof their practices right now. Josey touches on what leaders need to do first and foremost, predicts what the working model will look like over the next couple of years, and gives tips for keeping your culture healthy. Episode resources: Learn more about DEO Reach out to Kiera: [email protected] Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Tiff and Dana are talking about a shift they're seeing in a lot of practices these days: Practices adding providers! The best way to bring on new folks means making sure everyone is on the page, and Tiff and Dana dive into proper calibration for both new doctors and new hygienists. On the hygienist side (which you need to add if you're bringing on new docs), consider scheduling regular meetings and getting perio protocols in place. For new doctors, establish those monthly calibrations and how exam flow will work. The most important note is having systems in place to allow new hires to come on as seamlessly as possible. Episode resources: Reach out to Tiff and Dana: [email protected] Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Happy Fourth of July! In this episode, Kiera challenges listeners to consider the countries they've grown up in, and what benefits they've received because of those roots. She suggests considering divisions in our lives and ways everyone can be unified through kindness, love, and understanding. Episode resources: Reach out to Kiera: [email protected] Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

The Dental A-Team podcast family has been together for 700 episodes, and Kiera's here to celebrate it. She shares seven themes of podcast topics that have made dental practices go from good to great: Billing basics Overhead knowledge White noise time Monthly one-on-ones Annual goals Leadership teams tracking KPIs Raving fan culture Episode resources: Reach out to Kiera and be part of the 700 Club: [email protected] Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

If your practice isn't meeting monthly goals, it might be a sneaky factor as to why: You're not diagnosing enough! Tiff and Dana explain how to go about tracking diagnoses, what numbers to aim for, timeline, and more. Episode resources: Reach out to Tiff and Dana: [email protected] Listen to episode 400, The Best Way to Follow Up With Patients Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera reviews the book Own the Day, Own Your Life: Optimized Practices for Waking, Working, Learning, Eating, Training, Playing, Sleeping, and Sex by Aubrey Marcus. This was a controversial book for Kiera and the Dental A-Team, and in this episode, she touches on how to sift through information to find things that resonate. She shares her takeaways, her team's takeaways, and how to apply useful information into dental practices. Check out the full list of DAT's 2023 book club here. Episode resources: Reach out to Kiera: [email protected] Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Kiera shares the story of what happened to a doctor who lost an office manager and hygienists and battled through disruptions. This episode is meant to inspire listeners to lean into their challenges; to hunker down and get to work. Episode resources: Reach out to Kiera: [email protected] Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

Britt and Tiff discuss how to present diagnosis information to patients in a clear and educational way with the problem-solution-problem approach (aka the Oreo cookie). Your patients don't have to be scared by "problems," but it is important to give them the right information in a manageable way — this episode dives into that, including the right pieces you need to have in place. Episode resources: Reach out to Tiff and Britt: [email protected] Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast