Dental A Team Podcast

Kiera sits down with certified oral and maxillofacial surgeon Dr. Jason Auerbach, also known as @bloodytoothguy on social media. They discuss Dr. Auerbach's love for and journey through his career, standout surgery moments, the pros and cons of building his DSO, marketing advice that will take you far, and more. Episode resources: Follow Dr. Auerbach on Instagram Follow him on TikTok, too! Reach out to Kiera Tune Into DAT's Monthly Webinar Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast Transcript: Kiera Dent (00:00.886) Hello, Dental A Team listeners. This is Kiera And today I am so excited. We have been Instagram fangirling over this man and he is finally on the podcast. We are super excited to have him on here. You guys might know him as the bloody tooth guy. You might have seen him. He's a really fun board certified oral and maxofacial surgeon. He has a ton of experience. I'm so excited to bring on Dr. Jason Auerbach. Welcome to the show. How are you? Jason M Auerbach, DDS (00:25.733) I'm doing great, Kiera. Thank you so much for having me. I'm looking forward to it for sure. Kiera Dent (00:29.29) Of course. Well, we were chatting pre -show. I loved how you explained it's your back, my back, our back is your last name. So now everybody will get that right. But kind of tell us, give us a story of how you came from Dr. Jason to now Instagram's famous bloody tooth guy and doing all the things that you do. Kind of just walk us in on your journey of who you are, who is this man? And then I'm excited to dive into some fun things with you today. Jason M Auerbach, DDS (00:37.639) There you go. Jason M Auerbach, DDS (00:44.315) you Jason M Auerbach, DDS (00:53.341) Sure. So, I grew up in the Northeast. I grew up in New York and, went to school undergrad at Syracuse. And I met a very, very close friend of mine still to this day, whose father was an orthodontist. had very little understanding of what I really wanted to do when I entered college. and he introduced me to this concept of dentistry and dental school. So I ended up applying to NYU, getting into NYU and, and kind of finding my little niche there. I, I happened to find my way down to the basement of the school, was where the undergraduate oral, or the dental oral surgery clinic was. And met a man named Clarence Kalman, who was an attending at the time and kind of mentored me in exudantia, which is all I knew from oral surgery at the time. Applied and found my way to Kings County Hospital, which is Downstate SUNY Downstate's oral surgery program in Brooklyn. I four years there and ended up working for attendings of mine right out of residency in Manhattan. After a year or so, I ended up kind of leaving that practice. I was an associate there. They were great to me, but I ended up leaving that practice and finding what I perceived was a better opportunity in New Jersey, right over the bridge. And I was there for a couple of years and had, like many people have had, some promises made that were not necessarily kept. And so found myself in 2007 in a position where I was moving out to New Jersey from New York City. I was having my second daughter, my wife was having my second daughter, and I was working in nine different offices kind of as an itinerary neurosurgeon. started Riverside Oral Surgery in 2007 in a town called River Edge, New Jersey, which is maybe six miles from the George Washington Bridge, grew it over the course of about, let's call it 12 years or so, to 10 or 11 locations with a partner, Sung Cho, and we built a full scope oral maxillofacial surgery practice. While that was happening, life was happening as well. Social media was growing. Jason M Auerbach, DDS (03:08.879) And I found that there was opportunity or I thought to myself, maybe there's opportunity on Instagram that people might be interested in bloody teeth. They were interested in people watching people pop pimples. Maybe they'd be interested in bloody teeth. so a bloody tooth guy was born initially anonymously, basically because I didn't understand the hip aspect of it. And also I didn't really understand how my competitors. Kiera Dent (03:21.804) Bye. Jason M Auerbach, DDS (03:36.797) would potentially use it against me. I just really wasn't exactly sure what was going on or what was going to happen. So I was anonymous and then a few years later came out and the rest is history. We've been very, very fortunate to have built Riverside Oral Surgery, now MAX, which is a surgical specialty platform that supports 24 offices, 25 offices in four states, about to be five states. build a pretty engaged, respectable following for Bloody Tooth Guy as well. So I've been very, very, very fortunate my whole life in many ways. And just being kind of recognized for it is a nice thing, for sure. Kiera Dent (04:19.914) Yeah, no, that's a super fun story. my, so I worked at Midwestern's Dental College. And so you are the st

Kiera talks about why it's so critical to have two people in each department who know everything backward and forwards, as well as how to train team members to become those position experts. Episode resources: Reach out to Kiera Tune Into DAT's Monthly Webinar Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast Transcript: Kiera Dent (00:00.792) Hello, Dental A Team listeners. This is Kiera and I, you guys. I hope today is just a great day for you. hope that life is positive for you. I hope that you are choosing to find happiness. And there's a really cool quote today that I'm looking at on the day I'm recording. It's by Jim Rohn. And he said, we must all suffer one of two things, the pain of discipline or the pain of regret or disappointment. And I thought about that because they say discipline weighs ounces, regret weighs. weighs tons. And I hope that you are disciplined in your thoughts, disciplined in what you focus on, disciplined in what you consume, discipline on the people you associate with and realizing that you're the creator of your life. You're not the manager of the circumstances that come your way and truly owning that role that we are all blessed and given to create the practice we want to be, to create the life we want to live. to not blame people for when things are happening, maybe to us and realizing what role did we play in that and how can we better ourselves. And it's a crazy world to live in. It's a crazy space. And I think honestly, right now it's a game of mental stamina. I think that that's the world we're living in. I think we've conquered so many things. We've conquered washing our clothes and our dishes and... Like shoot, even Instacart, like you can get groceries delivered, you can get food delivered. We've conquered so many things and we've been blessed with so much that I think now it's the game of mental resilience. And how do we become the people that we want to be? We've got so much time. We have so much time available to us. And I know we often don't think we do, but I attended a conference recently and you know, we've got 24 hours in a day. So in one week, that's going to be 168 hours. All right. So let's say we are working. 40 hour work week, but let's add in some drive time. So I'll give you 50 hours of that for a work week. All right. And then let's say that we are sleeping, eight hours a day. Okay. So every day. And I'm also going to give you, so we're going to say that's 56 hours of sleep time per week. Plus we're also saying that we've got 50 hours of work time. That's 106 hours a week. Okay. 106. That's a 50 hour work week. It's also giving you 56 hours. So eight hours of sleep a night. Kiera Dent (02:17.838) All right, and we have 24 hours in a day. So that's 106 hours. That means we are still left after our sleep and after our work. We are left with 62 hours in a week. Now, if I divide that by seven, that gives you 8 .8 hours of time. And I've taken out sleep and I've taken out work. And now you might say, well, Kiera, we've got two hours of this. But I just thought that's a lot of time. That's a lot of time. have 62 hours of time. And my question is, what are we doing with that time? We have the time and how are we able, are we, are we doomsday scrolling? Are we consuming things that maybe aren't feeding our souls? Are we working out and honoring our bodies? Are we spending time in connection with friends? Are we allowing our lives to just pass us by? Are we intentionally planning them? And I just think that that's something so interesting to think about. I had no idea, because I think I'm so into this, like, I'm so busy and I'm so exhausted and this and that. And I'm like 62 hours. That's 8 .8 hours a day beyond sleeping a full night's rest and working more than a 40 hour work week that I still have eight hours. And what am I doing with that? And so I really just think you guys like, think about that. What are we doing? How are we spending our time? And are we truly creating our lives or are we just managing them? So thinking about that and with that, I'm excited for today's topic. I think it'll be a fun one for you. And that's on, I think to just give you guys like, again, let's tie it into our work weeks because also in our work weeks, how much time are we actually spending maybe on things that aren't moving the needle forward that are maybe just busy tasks? It's so crazy. I'm super excited. I attended an amazing time planning. event and I'm excited because I'm starting to morph and build. I've taken some time to build something out for dentistry and I'm super freaking jazzed because I woke up one night and I said, dentistry is my platform, life is my passion. And I'm so obsessed in our consulting to give you the tips and the resources to shortcut your way to success, to give you the life that you ultimately want. And so this is going to be a piece where maybe let's look at what we're s

Tiff and Dana talk about setting yourself up for success, goal edition. When you begin to work toward your dreams for your practice, do you take an all-encompassing approach? This episode focuses on creating a roadmap for those goals to make them easier to reach. Episode resources: Reach out to Tiff and Dana Tune Into DAT's Monthly Webinar Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast Transcript: The Dental A Team (00:01.422) Hello, Dental A Team listeners. I am here with you today with Miss Dana and we are so excited to chat with you. We've got a couple of things we're working on today and chatting future is one of them today. And I absolutely love these kinds of conversations and these planning conversations. And Dana, we were just talking about it yesterday with this content we're gonna deliver today. And I think it was just divine timing. How are you, Dana? How is your month going? We're rounding out to the end of the year. How are things looking over there in your world? And your hair, by the way, looks amazing if you guys are watching this today. I've told you before, she's a hair genius. Here we are again with awesome hair. But Dana, how are you today? Dana (00:44.49) Thanks, I'm doing good. I'm blessing it like my hair takes me two minutes to do because it's so thin. So that's the only reason why it's really ever done is because it's quick. The Dental A Team (00:50.865) Fair and same. -huh. I totally, I totally understand that. Awesome. Well, guess what, guys? We are here today with some incredible, incredible ideas. And I say that because we thought of them and I think we're incredible, but also because we love prepping and planning. We, we live in a reactive world in general, like just the world in general is a very reactive world and a reactive space. But dentistry itself is incredibly reactive. And I explained this to clients and teams constantly where like our jobs are literally to find the problems that have already happened, right? So we're not always preventative for sure. We love preventative care. We love trophies and you know, paramedicine and fluoride and sealants and yes, that is a space but how often do we push that preventative like I know I'm talking to hygienists and teams constantly about fluoride and adult sealants and like gosh, you guys, these are preventative measures that help but more often than not, we're in the reactive space where something's already happened, and we're completing treatment, we're diagnosing things that are issues. And so when we have a space of life where we can talk proactivity, I think that's a space that us as consultants at the Dental A Team, we love and we thrive on that because we want you to walk into this world prepared, we want you to feel like you have a plan and like you know where you're going. And that way when the The little things come in, the little roadblocks, the rock in the road that somebody kicked up and it hit your windshield. When those windshield cracks happen and that rock in the road happens, it's like, okay, this is a small detour, but I know where I'm going. Whereas if we don't have that direction, we don't have that plan, those rocks in the road kicked up and hit in our windshield is like, it's the end of the world. Like, all right, here we go, another broken windshield. I don't know, I live in Phoenix, so. The Dental A Team (02:48.874) I've replaced my windshield many times in last three years and so it may hit home for me. It's very frustrating, but I feel like gosh, this is that space where we can really make a difference and make an impact on life and Dana, we're into Q4 now. We're rounding out the end of the year and I know you work with a lot of clients virtually and a lot of the group coaching that we do here at the Dental A Team and how are you helping? Dana (02:48.96) You The Dental A Team (03:15.836) your clients to really just finish out this year strong right now and then we'll talk about some more preparation stuff but how are you helping them to really finish out this year strong. Dana (03:26.122) Yeah, and I think it is similar topic as to where we're going to get to in a little bit and that is where did you want to be? Right? Like where did you want to be by the end of the year? And how can we ensure that all the parts and pieces are getting you there? So really just taking a look at where we are, where we want it to be by the end of the year, and how can we maybe reconfigure some goals, look at our gaps, look at the pieces that will essentially push us to where we want it to be the easiest, the fastest, the most efficient. The Dental A Team (03:57.125) I love that. we just last month wrapped up in September, we wrapped up our webinar series, our four pillars. And Dana, you speaking to that reminds me like those were really our first two days of that free webinar series that we had, which if you guys missed it in September, don't worr

Paul Edwards, HR extraordinaire and founder of CEDR, breaks down with Kiera the classification of employees from a federal perspective. He touches on how to know if you're classifying employees right, where state laws come into play, what happens when there are penalties, and more. Episode resources: Learn more about CEDR Join the CEDR Facebook group: HR Base Camp Listen to episode 574, How to Stop Having Turnover Tune Into DAT's Monthly Webinar Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast Transcript: Kiera Dent (00:01.622) Hello, Dental A Team listeners. This is Kiera. And today I am so excited to be having one of my favorite guests here today with us, Paul Edwards. He is the CEO and founder of CEDR my favorite dental HR company. And I am so jazzed because there have been some things like roaming in politics, roaming around this globe that I felt like Paul would be the best one to bring on the podcast and kind of shed some light on what should employers be looking at? What can we be doing to keep ourselves protected? So Paul, welcome to the show. How are you today? Paul Edwards (00:29.046) Kiera you are so full of energy. I'm good, I'm good. And I'm excited to kind of do a little HR nerding today on your podcast. Thanks for inviting us, I appreciate it. Kiera Dent (00:31.254) Yeah. Kiera Dent (00:39.966) Absolutely. When I heard some of the things coming to the table, I just thought, gosh, I've got to reach out to Paul. We've got to have some fun geeking because HR is not my specialty and that is definitely your specialty. And so wanting to just make sure that we really dove into this. So the reason I reached out to Paul, if you guys haven't heard, we definitely have linked other podcasts for you guys. So be sure to check them out. Paul and I have been on the podcast a few times. CEDR is the number one recommended HR dental company. I refer all the time because Paul Edwards (00:44.651) Mm Kiera Dent (01:08.118) Paul, you guys just make people's lives so much easier. have offices that use you and they're like, I'm so grateful for CEDR. And kudos to you guys as newsletters. Like I click on every newsletter you guys send out because the topics are so relevant. So if people don't know about CEDR before we kick into this, just like Paul, can you tell them a little bit about who CEDR is so they can get those newsletters as well? And then we're going to dive into some juicy political topics that are on the HR ballot today. Paul Edwards (01:17.622) Thanks. Paul Edwards (01:31.226) yeah, okay, so for everybody out there, CEDR, C -E -D -R Solutions, you can find our website. If you go to our website and you input your name into one of the forms, what you end up doing is putting yourself into our education community. So unlike other companies where you start getting phone calls and everybody's trying to sell you something, we'd love to have you as a client, but as a precursor to that, if you're just out there and you want HR education, we want you in our community, and that's what you're talking about, Kiera. The reason why you like those newsletters. is because we have 3 ,000 members across the entire country and they're asking us to help them solve these HR problems. And so we use those questions to create our roundups because they're literally and actually what's going on in the world today. what we do for our members is we provide you two components. Compliance, so when you have a problem with an employee, almost any problem, there's some kind of law, rule, or regulation that probably regulates, which can and can't do, and they can be everything from local, county, city, and it goes all the way up to the feds. So we can help you solve a problem taking two looks at it. The first look is compliance, what does the law say we have to do, and the second thing is what we call the human side. which is we're working with human beings and you can call a lawyer and say, what would I do about this? And they'd say, fire her. But that lawyer doesn't have any experience of what it's like to replace her, to train her, to lose all of your investment in somebody. And so we take that very human approach and we have a group of experts here who get on the phone with you through email. We have all kinds of resources and we help you solve your HR problems. Kiera Dent (02:56.574) Mm Kiera Dent (03:16.628) Absolutely. They're incredible. It's like, what do I do when my employee wants to take over time or if my employee didn't show up or I feel like your guys's education is so telling. I can tell you got your audience very dialed in. And so it's very informative and truly my office managers and doctors who you see there feel so confident in being able to make decisions versus offices who don't have you in their back pocket. They're like, Kiera, what are we supposed to do? I'm like, this is where you check into your state laws. Paul Edwards (03:30.016) We do, y

Kiera reviews the September book club selection: Die with Zero: Getting All You Can from Your Money and Your Life by Bill Perkins. She compares the Die with Zero method with profit-first, talks about applying this mindset in her own life, and how to enjoy life richly. Find the full book club rundown here! Episode resources: Reach out to Kiera Tune Into DAT's Monthly Webinar Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast Transcript: Kiera Dent (00:01.346) Hello, Dental A Team listeners. This is Kiera and it is book club time. And this is one of my favorite books and I am so excited and I hope you read it with me. And if you didn't, hey, well, here's your opportunity to read the book club. I will give you a synopsis and hopefully I make this so intriguing and so exciting that you definitely want to go read it. So this book is called Die With Zero and you better believe that it is gonna trip your minds up. So if you're a prophet first person, if you don't even know what the heck I'm talking about, Well, welcome, because this is the book club all about fulfillment. As always, thank you guys so much for being podcast listeners. Please do me a solid and go leave a review today. Go leave those five stars. Share this with someone that you know might be considering how are they generating the revenue in their practice? How are they? What's their fulfillment life plan? But share this podcast because my goal is to get this podcast into the hands of every dental practice to be able to positively impact and inspire offices to be the best leaders. the best teams to serve their patients at the highest level and truly be able to give back on a level that we as far outside of our, our wildest dreams and to do it with ease. This podcast was made for people just like you who don't just understand you, but are you I've sat in your shoes. I am a business owner. I come to the table with expertise and understanding and humility and love and compassion and no judgment. And I just ask that you guys share this with a dentist who right now could benefit from having that. positive impact in their life. An office manager who might be struggling with their team or maybe someone who's thriving. Share in a Facebook group, share in a group that you're a part of. Go in there. You guys, I had an office reach out and they're like, Kiera, we're struggling. We're dropping Delta Dental and we need some verbiage. And I popped onto our website and I went to our podcast and I typed in insurance dropping verbiage. And there's three incredible podcasts. So truly anything you guys might be struggling with or wanting to know more about, I guarantee you in our almost thousands of episodes. you will be able to find that. And if you can't find it, email me [email protected]. Our team truly lives to serve you and they want to make your life easy. So reach out. We love you guys. So the broadcast today is Die With Zero. You guys, I'm so excited and I can't wait to talk about this. So Die With Zero, it's funny, my brother, I actually called him. My brother is in business and finance and I said, know, Rhett, that's his name. Kiera Dent (02:27.468) I said, Rhett, I have a question for you. This was a couple, gosh, this was probably a year ago. said, if you had an opportunity to grow your business to insane heights, would you do that? Or would you kind of like chill and coast? My brother's super brilliant. He's an MBA. He works for a really large company. His job is to go in and inspire teams and to help them out. And he's also efficiency, which means he also fires people. And my brother is someone that I think is one of the most incredible people. Like I truly look up to him. He's two years younger than me. And I said, Rhett, what would you do? And Rhett told me, said, Kiera, you know, if I had an opportunity to serve and to give, I would make my business as big as I could possibly make it. Okay. Fast forward a year, Rhett came to me and he said, Kiera, I've actually been thinking about that conversation. And I read a book called Die With Zero. Have you read it? And I said, you better freaking believe I've read it. Let's talk about it. And he said, I actually think I've changed my mind on your business or business ideas in general. He said, I actually think I would find what fulfills you versus slaying away for your entire life. He said, die with zero definitely gave me a different perspective. And I thought, I love this because die with zero. actually think I was talking to my husband about this morning before I got onto podcasts. And I think die with zero is such a mind trip because it's contrary to what we've been taught all of our lives. We've been taught, go to work, save for retirement, get your retirement at 65. And then go and live this glamorous retirement life. there's profit first with Mike McAllux, which I'm obsessed with profit first. And I remember when I did a boo

It's time to assess the goals you set for your practice this year. In this episode, Tiff and Dana discuss taking a good look at those 2024 goals, considering the averages and trends in order to project out, starting to think about 2025, and more. Episode resources: Reach out to Tiff and Dana Tune Into DAT's Monthly Webinar Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast Transcript: The Dental A Team (00:00.761) Hello, Dental A Team. We are back. have Dana here with me today again, and I'm so excited. Dana, I truly do love the time that we get together. feel like, like right before we podcast, we prep and then that's like when we get jam our personal life, conversation in there real quick. the only time we get that's just one -on -one, which is crazy because we could create that at any point, but it just, it pops up podcasts. You know, we do it a couple of times a month and it's perfect. So Thanks for being here. Thanks for giving me that time and gifting me with your presence. How are you today? You got like hot stuff coming up, like literally heat. Dana (00:38.06) Yeah, yeah like literally heat wave stuff so, you know, everybody send me your love and I don't melt this weekend The Dental A Team (00:46.475) Yeah, yeah, I was just in Oregon and I was there with a practice and the office manager was like, gosh, I just don't understand like how you guys do sports. Like you can't, how do you do football? And I was like, the kids are out there dying. My son refuses to play summer lacrosse. He does, he only plays ball ball and spring ball and spring ball is a, is a push because it doesn't end till middle of May. But spring ball starts in February, but your kids are doing year round sport. So your son has football this weekend, tournaments in Phoenix. I'm in Phoenix and I'm standing here podcasting sweating in my home in Phoenix because it's 102 outside right now, maybe 105. I'm not sure, you know, at the end of August. So bring lots of water, lots of sunblock, lots of shade. That sun gets intense and I will be praying for you, Dana. Dana (01:18.707) Yes. Dana (01:44.307) Thanks so much. appreciate it. think we're going to need it. That and buckets of water, like you said. The Dental A Team (01:47.286) Yeah. And Gatorade, like lots of electrolytes or the Costco liquid IVs or something. Like, yeah, yeah. But you're in Arizona. I'm gonna call you a native at this point. You've been here for so freaking long, but you're an Arizona gal. You're from southern, you know, more southern Arizona, but you get very similar heat. So you guys are ready for it. It's just not, it's just not, still not fun. I live here constantly. And when I come back from trips like Oregon was beautiful and Colorado was gorgeous this week. Dana (01:56.116) me. Dana (02:12.735) Mm -hmm. The Dental A Team (02:19.723) And that practice, was like, dang, if I could stay here longer, I totally would. It was like 82 degrees, it was beautiful. And then I land last night and I was like, back to the 105. Here we go, a 20 degree swing. Well, we are nearing towards the end of the year, so Phoenix will start pouring off soon. So for all of you who love to come visit Scottsdale in the winter, I'll see you soon. It's right around the corner. And I, know, I air quote winter. I don't feel like we actually get to celebrate winter here, but. Dana (02:29.619) Yep. Dana (02:42.558) Yeah. The Dental A Team (02:49.771) In about six weeks, it'll finally be 90. So we'll see you guys soon. Nearing the end of the year also makes me reminded that we really need to check in on where you guys are at for the year. Like, what are you trending towards? Where are your practices going? We talk a lot about KPIs, key performance indicators, because they're incredibly important to the success of your practice, your team. Like we talk about how a team should be involved. A team should know these numbers. This is the time of year you guys that you really need to make sure that team is behind these KPIs 100 % and that we're pushing towards them. Now, Dana, I know you've had a lot of practices recently really push on you to like ramp up that business side of what you guys are doing together. You are fantastic at everything, but systems are your jam. So you always, I know start. with all the systems and making sure that like we've got that foundational piece. But then once we're ready, we're really looking at are those foundational pieces progressing the business side and watching those KPIs. So I know production collections, new patients, like everybody knows those three. If you're not looking at those three, I don't know what the heck you're looking at. But I also push a lot for overhead. And I've really been paying close attention to active patient count because as new patients are coming in, we've got patients attritioning out. And if our new patients aren't you know, compensating for our attrition and still ad

Kiera talks about how to effectively hire team members who don't have formal dentistry training — and how they can be some of the best employees you'll ever have. Episode resources: Reach out to Kiera Tune Into DAT's Monthly Webinar Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast Transcript: Kiera Dent (00:00.942) Hello, Dental A Team listeners. This is Kiera. I hope you are just having the best day of your life. I know sometimes we don't always have the best days. know sometimes different things happen, but I truly hope that you just remember we are so blessed to be in dentistry. We're so blessed to be able to have the jobs that we have. We're so blessed to be able to give patients back so much confidence. Welcome to today. And don't forget that where intention goes, energy flows. So if we're constantly thinking about how terrible life is or how terrible our job is or how hard the hiring thing is, we get it. And also remember if we can switch our focus and see the good, we tend to get more of that. If you don't believe me, I'm going to have you guys do a quick fun activity. If you're driving, I would recommend you not do this, but you know, if you're not, that's fine. I'm going to give you guys 10 seconds and I want to have you look around the room. and want you to count everything that's white. On your mark, get set, Kiera Dent (01:02.41) And now I want you guys to stop and I want you to tell me how many things you saw that were red. And usually when I do this in an office, people are like, my gosh, like I wasn't looking for red and they all started giggling and I'm like, and how many of you actually looked for white things and you saw beige things and counted them as white? The reality is we get what we were looking for. There's red all around us, but sometimes we're missing it because we're looking so heavy for the white. And for I'm looking around my room and you better believe I'm gonna count these beige shelves over here and this cream blanket over here, but I'm going to miss all the things that are red around me. And there's red all around us all the time or there's yellow or there's orange. But I want you to think about this because in today's topic, I think this is super relevant for what we get is what we are focused on. And so again, if things aren't going as well, again, I think that there's a lot of help that can happen. I'm not here to say that we just have to have an optimistic attitude. but I do believe that looking for these positive things will actually breed more positivity into it. It's like a snowball. The more we're focused on the good things, the better it goes. The more we're focused on the negative things, the more we tend to find more negative. And that's not to say that we can't have the hard times, but it's interesting. look there, I have a practice and when I started with them, gosh, they were doing about 200 ,000 per month and they are now crushing over $480 ,000 a month. And I think about this practice and they have struggles and they have different things that they're doing. But one thing I've noticed consistent about this practice is they are constant. I mean, constantly focus on the wins, the positive, how can we grow there? They've got incredible core values. Their leadership team is very focused on it. Their office manager is very focused on it. Their doctor is very encouraging and empowering. And I'm like, what is the difference of certain offices that just struggle? And when we come to meetings, they talk about their issues, but they do it in a way where how can we fix this? What do we need to learn? They collaborate with their consultant. They use me as a coach and a guide and a sounding board versus other offices. They often love to live in problems and they don't take action and they don't fix it forever. And again, just looking at your practice and what are kind of the behaviors and the attributes, because I don't believe that things are just happenstance. I do believe that certain things do happen, but even in our own company, like I am literally like, Kiera Dent (03:19.95) you put me on the radar and I am always looking for what's wrong, how can I solve it? And that's a consultant's world, but that's not always positive to do in my marriage, in my family, in myself. And so making sure that we're using things to our best interest. So with that said, thank you for being a part of our Dental A Team Podcast family. Thank you for your reviews. Thank you for sharing our podcast and keeping us as one of the number one dental podcasts out there. Please keep doing that because my goal is to be in the hands of every dental practice out there. to positively impact and influence the world of dentistry for good. And so we're gonna go right on, yes, I have my pen out. This is the teacher in me. I did use to teach high school sign language, believe it or not. I feel like I've lived many different lives.

Tiff and Dana take a look at the mechanisms that go into building an operations manual: who participates versus who keeps everyone on track, what's the timeline, what type of accountability methods come into play, and more. Episode resources: Reach out to Tiff and Dana Tune Into DAT's Monthly Webinar Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast Transcript: The Dental A Team (00:02.51) Hello, Dental A Team. We are so excited to be here with you. I have the one and only Dana back on the podcast with me today. And Dana, your hair looks amazing. I hope people are watching, because I love this side swoop and curl thing you got going on. It's super cute, super cute. Dana (00:20.448) It's Friday, right? Fun Friday. The Dental A Team (00:22.52) Fun Friday, I love it. You're right, you're right. Dana, just so you guys know is, well, you guys already know she's my fashionista when it comes to workout apparel and athleisure wear, which we live in. So she's my fashionista there, but she also teaches me tips and tricks on how to do my hair. One time I made her record herself on how to, I think it's called the wave now, it's like the crimper thing, and she literally had to record herself to send it to me. I'm the older sister. So I don't have people in my life to teach me these things. Sorry, Eileen on Dana for that. So now you're gonna have to record yourself doing your hair today. Thanks. thank you, thank you. I am excited to be here today. You are, I say this constantly, but you are like our Ops Manual guru within our company. You have done so much work on the Ops Manual itself for us and you work with clients on it and you've done. Dana (00:58.02) Okay, do it again, always for YouTube. The Dental A Team (01:17.416) Ops Manual masterminds and creation courses, like you've done it all. So I've had a few things come up where practices are asking, they're kind of writing in, doctors are asking who does the Ops Manual because doctors will sign up, they'll take it on, they're like, yes, Tiff, we're gonna do this Ops Manual, sign me up, Dental A Team, send me your manual. Like, okay, great, you signed up for the manual. And then the doctor's like, well, now I'm seriously overwhelmed because there's no way I can do all of this. So I thought it would be nice to take a couple of minutes today to really talk about who should be doing the operations manual and what that looks like. Like how do we hold the accountabilities? What are the parameters? What are all of those pieces? Because it's not, in my opinion, the doctor and it's not just one person. I think the doctors, the associates, the everybody hygienists have a part to play in it. But Dana, when you're working with your clients and maybe specifically, even when you're working on your courses, your opti -manual courses that you've done in the past, how do you have doctors really figure out who to have build out those operations manuals. Dana (02:19.448) Yeah, absolutely. I completely agree with you, Tiff. Right. If one person were to build this, and specifically the doctor who is also doing dentists thing, it's a huge project. And I feel like it could potentially take you years. And by the time you're done, it needs updated. You've added new things. So I think going in with realistic expectations of who's supposed to participate, how are we going to get this massive project done. And it really does take full team. The Dental A Team (02:27.296) Yeah. The Dental A Team (02:34.836) Yes, exactly. It's Nolan Boyd, doesn't even matter. Dana (02:49.355) Okay, so there are lots of pieces in the operations manual and so core values mission vision Yes, those things can be done by doctors your job descriptions could be done by doctor and you don't have an om maybe doctor that does fall on you but then once we get to like the how to's the checklists the task lists all of those pieces that is full team all on board there who sits in that seat and does those things day in and day out and Honestly, ideally that's who you want to be building them because they know the systems, know the protocols, they know all the button clicks of everything much better than no offense doctors typically you do right for each position. The Dental A Team (03:26.006) Yeah. The Dental A Team (03:31.222) Yeah, for sure. For sure. I agree. I totally agree. think doctors want to have the control of it and they want to know and I do think doctors I do think you need to go through it to know those different clicks and to know what your team members are doing. But we don't expect you and this is why we have training. This is why we have clients. We don't expect you to know everything that every position is supposed to be doing or is doing. And again, that's why there's training. They don't even always know everything they should be doing. And so to expect you to be able to develop all of it, again, I agree mission, vision, core values. Th

Rereleasing one of DAT's most popular episodes! Did you know that team members can be more profitable with accurate deep work time than just producing from the chair? In this episode, Kiera talks about intentional block scheduling for all positions in the office. She poses questions everyone needs to ask themselves, suggests amounts of time for deep work each week, gives ideas for priorities to pursue, and more. Episode resources: Reach out to Kiera Tune Into DAT's Monthly Webinar Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast Transcript: The Dental A Team (00:05.774) Hey everyone, welcome to the Dental A Team Podcast. I'm your host, Kiera Dent, and I had this crazy idea that maybe I could combine a doctor and a team member's perspective, because let's face it, dentistry can be a challenging profession with those two perspectives. I've been a dental assistant, treatment coordinator, scheduler, filler, office manager, regional manager, practice owner, and I have a team of traveling consultants where we have traveled to over 165 different offices coaching teams. Yep, we don't just understand you, we are you. Our mission is to positively impact the world of dental. And I believe that this podcast is the greatest way I can help elevate teams, grow VIP experiences, reduce stress, and create A -teams. Welcome to the Dental A -Team Podcast. The Dental A Team (00:51.0) Hello, Dental A Team listeners. This is Kiera and ooh, am I excited for the podcast today? So I podcast and I love podcasting and I tend to just podcast and think of ideas. So I typically have one day during the week that I'll podcast and then throughout the month I will be writing up topics. And so I've actually been working on a couple of different topics. They come to me, I'll text my husband, I'll be in the shower and I'm like, Jason. You've got to write this down, send this to me so I don't forget. So today's topic is coming from one where I've had a lot of questions and this has been something that I've been doing for so long. I have explained it. I'll do it on the podcast today. I'll explain it for you again, but we talk often about block scheduling for dentists. So if you don't have block scheduling in your schedule, definitely go and listen to some podcasts on block scheduling for your practice. Block scheduling can also be considered like productive. scheduling to where we're making an optimal schedule with your ideal life, ideal procedures, and we're able to grow it exponentially. With that, I like to always share a little example where I have a practice that with block scheduling, so optimal, we're looking to see how long does it take per procedure. We're looking to see what their goals are for the practice, how long it takes, maximizing assistant time and doctor time. We were able to take them from 2 .2 to 4 .2 million in one year. I will also put in there, we did add three operatories. However, without adding those three operatories, it was 2 .2 to 3 .2 million. So just so you know, by being more strategic with our time, I was able to add over a million dollars worth of revenue, no extra days, no extra time, just smarter scheduling. So I started thinking about this and I'm like, you know, there's so much fanfare and so many ideas out there for doctor scheduling within schedules, but what about admin block scheduling? And it kind of alluded to this week I was working with my team. I've been working with my husband. So it's probably where it's hot on my list, but we often don't block schedule. And when I say block scheduling or CEO time or admin time or whatever you want to call it, deep work time, I don't feel we've ever been really taught how to do it. then it's also, we are taught, but it feels too hard. So then we don't do it. So today, this week I was actually working with Shelby and Britt and The Dental A Team (03:07.169) Virtual companies are very different, especially when we've come from dentistry. Dentistry is easy, right? Our schedules are there for us. They tell us what to do as clinicians. So as a dental assistant, or it's a hygienist, our days were scheduled for us. The front office schedules for us. We do our day, off we go. But when you're the front office, and I remember my switch from clinical to front office, your days are different. Also, when I went from in office to home, where I worked from home, again, very different. My husband, he works in a pharmacy. is overseeing, gosh, I think he's got 35 pharmacists he oversees in multiple different clinics. And I just feel like we often run the rat race versus doing what's actually important in a practice. So I've been figuring this out. I've been mapping this a lot and I've been curious, why does this feel hard? And I thought, you you hear that example of the rock sand water, which honestly I feel has an overused analogy, but I feel like what we do is we often build our life with so many rocks or s

Cory Pinegar of CallForce joins Tiff to talk about how to successfully hire the best people for your practice. They discuss the importance of consistent communication, what happens when one team member isn't fitting, bringing on remote workers, and more. Episode resources: Check out CallForce Get in touch with Cory directly: [email protected] Listen to episode 526: Applying Healthy Boundaries Tune Into DAT's Monthly Webinar Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast Transcript: The Dental A Team (00:01.058) You guys I'm so excited to be here today with the one and only Corey from reach and I just I'm blown away Corey that I get to do this podcast with you. I know I told you this a couple times we chatted a little bit yesterday we had a little bit this morning but for the world that's out there this man's brain has just done wonders for the dental industry in the last eight years it has blown me away. I've watched you grow. I've watched your companies grow. I told you before when I was in practice, you know, way back in the day, long time ago, I actually used some of the products that you ended up purchasing and taking over. And I have seen that massively improve the dental industry. In my opinion, I've used them personally in practice. And I have a ton of practices that use both sides of what you do. So Corey, I I'm blown away again, like I said that I get to do this podcast with you. know you've done a couple with Kara. She's fantastic at them and I listened to them over and over. And I'm like, gosh, there's so many great nuggets. send them to a lot of clients and I can't wait to dive into what we have today. Corey, how are you doing today on this beautiful sunny Tuesday? Is it sunny in Salt Lake? It's freaking hot here in sunny. So I just make the assumption. What is it like out there? How are you Corey? Cory Pinegar (01:15.44) Hey, it's not as hot as it is in Arizona, which we're grateful for, but thank you for having me. Your team has always been amazing and it's a pleasure to be here today. The Dental A Team (01:18.283) It's bad. Yeah. The Dental A Team (01:25.385) Awesome. Thank you. We love you. We love your products and we love supporting you guys. And honestly, I truly I have a few clients who use your products already. And I love being able to recommend something from someone that we know we can trust that's done your due diligence to create an incredible company that reaches the masses and really, honestly, I love the benefits that you guys bring to not only our country, but other countries is just really, really cool. So If you guys don't know this company, I want you to do your due diligence. Follow the link below that Sissy and the ladies will tag in there, learn more. We're going to talk some about it. But Corey, I think what we've chatted about, what we've decided is really relevant and prevalent right now in the world and in our industry is really exciting for me. So we're going to do our due diligence and we're going to talk about both companies. But I think I want to pick your brain today. done this incredible job of really learning how to onboard employees, hire great team members, really vet different people. And right now in the industry, what I'm seeing with a lot of my clients, I told you this morning, I just got off a call last night with a doctor and I'm like, gosh, like I just, my heart pours out to him and I want to go work in his office. I'm like, gosh, just, I will just come do it. Like I can't, we cannot fill this position. And every time we get somebody that we're like, okay, great. This is going to be awesome. they don't show up the first day or they have childcare issues or something happens and all of a sudden they can't be there. And I'm like, what the heck? It's just the way the world is right now in the hiring industry. was like, Hey, it's just hygiene. And now it's like dental assistants and front office and just finding people has become increasingly more difficult. And Corey yesterday when we chatted, you had some incredible ideas and ways that you've actually learned how to vet really great team members for your company, for other companies to use as virtual assistants. And so, so that you guys know out there, Corey's company has has two different sides. have, you know, the re care, recall, phone answering all that. But then they've recently within the last year and a half or so been really, really, really taking over, in my opinion, the virtual assisting world. The Dental A Team (03:48.841) with ways of hiring that I don't think other companies are really using and it's making a huge difference and a huge impact. I'm seeing it in my own personal clients. And I'm honestly seeing it in the industry, just reviews that I've seen of your company. Like I am blown away by the way that you go about hiring these individuals and the thought process that you put into it. So Corey, will you ju

Rereleasing one of DAT's most popular episodes! What do office managers even do? Why is it important to have an awesome OM? Kiera is joined by Brit and the two are talking the best parts of having an office manager — and a good one at that. The two hit on the following topics: The one trait you need to be a successful OM Why your OM needs to be a numbers person How to be fair and respected as an OM What the ideal OM/doctor relationship looks like Plus a ton more! Episode resources: Reach out to Kiera Tune Into DAT's Monthly Webinar Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast Transcript: The Dental A Team (00:05.806) Hey everyone, welcome to the Dental A Team podcast. I'm your host, Kiera Dent, and I had this crazy idea that maybe I could combine a doctor and a team member's perspective, because let's face it, dentistry can be a challenging profession with those two perspectives. I've been a dental assistant, treatment coordinator, scheduler, filler, office manager, regional manager, practice owner, and I have a team of traveling consultants where we have traveled to over 165 different offices coaching teams. Yep, we don't just understand you, we are you. Our mission is to positively impact the world of dental. And I believe that this podcast is the greatest way I can help elevate teams, grow VIP experiences, reduce stress, and create A -Teams. Welcome to the Dental A Team Podcast. The Dental A Team (00:51.352) Hello, Dental A Team listeners. This is Kiera and I've got Brittany. It's always weird to call her Brittany because in real life I call her Britt all the time. But Brittany Stone is one of our incredible consultants. If you don't know her, you must get to know her. Britt is all things goodness. She's great at listening. She's great at consulting. She's great at spotting problems. She's great at coaching people up. If you haven't heard her podcast in the past, go listen to them. They are fan -freaking -tastic. So I'm excited to podcast with her today. Britt, how are you today? I'm doing good. It's a rainy day in Arizona, which for us is a treat. So I'm enjoying it. That is a unicorn of a day for you in Arizona. remember those days. And people just stop driving. They don't go anywhere. I remember people didn't even want to go to the movies when it rained. And I was like, what? It's just raining. I know. They don't like to get wet. And they're like, this is out of the ordinary. It throws them off. They don't know what to do. It does. And I will say, I did not believe that Arizona had monsoons. I was like, you guys are ridiculous. No, they have monsoons because the earth does not accept any water. It's the desert. like hands up in the air. No way Jose not taking this. And gosh, like you can flood those streets real fast. It's crazy. And Arizona raindrops are different than I also lived on the East Coast in Northern Virginia. That's like usually like a misty rain and Arizona raindrops are rather large also. So you will get real stoked real fast. So fast. can calm down. also didn't know about a Haboob. I thought somebody literally made that term up. I was like, what did you just say? Like those massive dust storms, I've been caught in them and you cannot see a thing when you're in one of those. So that's when people really shouldn't drive. I would agree. The Haboob warnings. was like, what? That when you take serious rain, you can still do it. It's fine. But if a Haboob is coming, stay out the road. It's just such a weird phrase. It's funny to me. But with that said, Britt and I wanted to just pop on and kind of do a riff today on like what a true office manager should do and the importance of hiring an incredible office manager because we gosh, we interview a lot of people for consulting. I put this out there because we are, we are always hiring consultants. So if you know of somebody, and you are a true office manager, you've been there, done that, know how to run it. We'll kind of give you guys a quick overview. we'd love to work with you. We do not hire ever. The Dental A Team (03:10.805) an office manager from a practice we've worked with no ifs, ands or buts period. Cause then like it's weird. One, we have a weird reputation and two, who wants to hire us? Nobody. It's just weird. We don't do that. So with that said, but if you know of anybody who's an amazing office manager, then they're done that that's we're always hiring. So please email us [email protected]. we do train people to become consultants. had never consulted prior to working with us, but she had all the skills and all the tools. necessary to be an incredible consultant. Same thing with Tiffanie, same thing with Dana. And so with that, we found through the interviewing process, there's a lot of just weird shades of office management. Would you agree, Britt? I would agree. That's the best way to say it. It's one of those terms that's like kind of a catc

Tiff and Britt discuss ways a practice can make sure their new patients are sticking around, including the importance of gaining feedback from those folks who are leaving and double-checking there's a chain of accountability in the first place. Episode resources: Reach out to Kiera and Britt Tune Into DAT's Monthly Webinar Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast Transcript: The Dental A Team (00:02.16) Hello, everyone. I am back again today with the one and only brilliant Brit. I have coined her new name and it's sticking it's gonna fit. Add it to the list. She's got about 15 of them. So your 16th name brilliant Brit. Thank you for being back with me today. I am on pod nine. just recorded another podcast that I cannot actually wait to release to the whole world here because I love The Dental A Team (00:26.852) when we can dive into stats and numbers. So Britt, thank you so much for being here with me today and recording these with me. I'm excited for this one as well. How are you? How are you doing? How's life? How's the world of brilliant Britt? Britt (00:39.03) I mean, I'm here with Spiffy Tiffy, so it's a good time. The Dental A Team (00:42.074) That's fair. That's fair. That's fair. I can't believe how well that name stuck. comes on a just so everyone knows. When my anniversary comes around every year, I get something marked some sort of memorabilia marked with Spiffy Tiffy. And they haven't let my even though our caricatures are gone. If you've never seen our caricatures, you need to go do some Dental A Team digging. They're out there somewhere. And this year's came with my character because they know Britt (00:51.573) Yeah. The Dental A Team (01:10.339) that Spiffy Tiffy Care for sure cannot die. So thanks for reminding me of that, Brit. Britt (01:13.218) Definitely not. And it's one of the best nicknames, so it's a good one and it fits you so well. The Dental A Team (01:17.23) you The Dental A Team (01:20.749) thank you. Thank you. I feel like I have an easier name to rhyme with. you know, brilliant, Britt. I like it. Awesome. Well, thank you for all of that. Today, I wanted to chat new patients. And in the dental industry, we focus a lot of attention on new patients. And we focus a lot of attention on new patient acquisition. But it's something that I've noticed with a lot of my clients recently. Britt (01:26.136) Yeah. Britt (01:29.992) Thank The Dental A Team (01:48.556) I've done a really big focus this year for all of my clients on their active patient count and just making sure that that's continuously growing because I just don't think that there's enough emphasis put on that on the business side of practice ownership. So I've been really working with my practices on that this year. Part of that is looking at those new patients, that acquisition, but then also are they staying, are new patients returning? And I don't think that that's something we're constantly watching. We'll watch active patient count, new patient acquisition, and sometimes practices are watching their attrition. So what patients have left from their active patient count and looking to see with that, you guys are gonna look at, Your new patients minus your attrition gives you your actual active patient, like additions, right? Your actual new patients acquired, but you're not gonna notice that those new patients are not coming back likely until six months later when they should be coming in. If they randomly end up on some sort of follow up someone decided to do because they don't actually have re care in the system because there should have been SRP or in 18 months when they fall off as a nutrition patient and they're no longer your active patient count. So not watching that in between to me is like, I don't know, I, it actually makes me think of when I order off of Amazon so often. that I forget that I ordered something and it never came. That's what it feels like to me when you pay for a new patient, and you're not making sure that they're coming back. It's like ordering off of Amazon, forgetting you ordered it and never noticing that they took your money and didn't give you the product, which doesn't happen often. But I have had it happen where orders are delayed, orders are delayed. And I have to request it like sometimes you have to work for that stuff. It's not just as easy as a click. That's what our new patients are like. So when we're paying to acquire these new patients, and we're working really hard to get them in the schedule, you guys, making sure that they're coming back is going to be huge. Britt, I chatted with you about this like five minutes ago. You have a ton of really great ideas on that. You know, my space is always like, well, relationships, if they love you, they'll come back and like we could dive into that forever. But there's a million podcasts on that. I actually really loved the ideas that you have wrapped around

Rereleasing one of DAT's most popular episodes! Did you know there's a direct correlation between a perfect handoff and your case acceptance? Kiera explains in this episode, sharing perspectives from both doctors and hygienists. Remember the ICRP method? She touches on that, and gives pro tips on upping that case acceptance through handoffs. Episode resources: Reach out to Kiera Tune Into DAT's Monthly Webinar Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast Transcript: The Dental A Team (00:05.806) Hey everyone, welcome to the Dental A Team podcast. I'm your host, Kiera Dent, and I had this crazy idea that maybe I could combine a doctor and a team member's perspective, because let's face it, dentistry can be a challenging profession with those two perspectives. I've been a dental assistant, treatment coordinator, scheduler, filler, office manager, regional manager, practice owner, and I have a team of traveling consultants where we have traveled to over 165 different offices coaching teams. Yep, we don't just understand you, we are you. Our mission is to positively impact the world of dental. And I believe that this podcast is the greatest way I can help elevate teams, grow VIP experiences, reduce stress, and create A -Teams. Welcome to the Dental A -Team Podcast. The Dental A Team (00:51.246) Hello, Dental A Team listeners. This is Kiera and you guys. Happy day to you. I hope it's a great day. I hope you're having a ton of fun. I just hope you're loving life. I really do. And if it's a rough day, just know I'm giving you a virtual hug. It's going to be all right. Things always work out. I had somebody ask me the other day, said, Kiera, why is life so hard? I said, life is hard because we're not willing to accept that maybe our life looks different than what we were planning on it looking like. It's hard because we're resisting what's actually happening. I've had that. I've had my whole identity shaken. I've had just some rough, rough things in life. And I think all of us have. I think that that's what makes us human. But I think at the end of the day, when you can look at life and say, you know what? I choose to love life. I choose to be happy. I choose to see the best in this. I choose to accept that life is happening for me and not to me. That's when a perspective changes and all of us have that opportunity. So I hope. I hope that today is just a good day for you. hope that you choose that perspective to see that life is happening for you and not to you. It's growing you where you ultimately want to grow. It's pushing you. might not feel great, but it's pushing you where you ultimately want to go. All right. That's Kiera just a little like, hey, sending you some love in this world. So today's topic is nothing to do with that. all about hygiene handoffs and why they're important to case acceptance. Yep. Super sexy, exciting. I hope you're ready. I hope you're just like, yep, let's do this. but hygiene handoffs guys, don't think we realize how much the hygiene department impacts case acceptance. Hi, Jenis, you are awesome. You help us so much. I, you guys, we've done quite a few podcasts around the hygiene department. So today we're going to dive into the hygiene department even more so. And with this hygiene department, first of all, we've done, what would doctor do? And I just had somebody reach out and ask me, how do we really get this? What would doctor do? We just did a podcast on it. you've got to block it in your schedule. I recommend doing it for four weeks and I recommend doing it case study wise. So round Robin. And if you don't know what the heck I'm talking about, go listen to that podcast, but that's just kind of a follow -up. Somebody reached out, asked me how to do this and then make sure that your doctors. Doctors, I've got to give you a huge tip on this. Please don't try to make our life hard like you did in dental school. The Dental A Team (03:06.19) We understand that every FMX has about 75 ,000 different treatment plans that you all dentists will create. We understand that. What we need to know in this, what would doctor do exercise is what you normally will diagnose. I understand that that tooth might be a filling. It might be a crown. It might be a root canal. It might be an implant and it might be a bridge. I'm well aware of that, but please doctors for everything lovely and awesome in life, just tell us. one simple thing that you normally will diagnose. understand you might go rogue. I understand it won't always be perfect and I'm not expecting you to be perfect. What I'm asking is that you give the hygienist and the clinical team an opportunity to feel confident teeing treatment up for you because that's most of the time what you're going to diagnose. We're going to give you a five to 10 % change. That's fine. You still have that, but please, like I said, for everything, holy, lovely, and good in this life,

Kiera joins Haley Schultz on The Dental Download podcast to talk about maximizing associate dentistry. They discuss how to go about learning about numbers, overhead, meeting cadence, leadership and more, as well as the Dental A-Team's educational resource for new dental school grads. Episode resources: Listen and subscribe to The Dental Download podcast Listen to episode 654, Behind the Curtain of Dentistry Reach out to Kiera Tune Into DAT's Monthly Webinar Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast Transcript: Kiera Dent (00:00.91) Hello, Dental A Team listeners. This is Kiera, and I am so excited because I actually did an amazing podcast with Haley from Dental Download, and it was all about associates, and I really feel like you guys are going to love it. And so I wanted to actually do a crossover episode on our podcast, so I really hope you guys enjoy. It was all about associates, getting you guys a ton of perks, coming out of school. I think it's great for you guys, and I hope you really enjoy it. Haley Schultz All right, hello, everyone. Welcome back for another episode. I know last time I had you on, we talked a lot about kind of the business side of dentistry and a lot of what you do with improving practices. But today I thought we could talk more about kind of advice for people that are going in as associates. So maybe they're not owners yet, but how can they maximize that time to kind of be prepared for ownership? So I'd love kind of your opinion. So if someone is going in as an associate for their first time at an office, Kiera Dent (01:20.878) Thank you. Kiera Dent (01:33.806) Thank you. Haley Schultz (01:39.466) What are some things that they can do or maybe what should they be trying to learn from the owner to get themselves prepared for ownership down the line? Hey, I'm so glad you asked this question because I did work at Midwestern University's dental college for three years in Arizona and I just want to like plant a seed and then I'll answer your question. So planting the seed is I've talked to so many owner doctors. I know the students and I feel like sometimes what students do because they're in such a learning phase, right? I worked with hundreds of them and so many of them told me Kiera. I know you told me this before, but I really wish I would have just taken the plunge into ownership. Initially, I was so afraid to do it, but really like an associateship is, it is beautiful, but I think it's kind of like dental school, right? You're D1, D2, D3, D4. It's almost like you guys have this path of D1, two, three, four, associateship, and then I'll become ready for it, or even residency associateship, then I'm ready for ownership. And I think it's similar. I mean, we don't have children. You can use this example. I've heard it many times of... You're never really ready when you get married. You're never really ready for children, but you jump in and you know you're going to be able to figure it out and we learn it along the way. So I just want to plant a seed. Um, almost every single owner I've ever talked to asking about their associate path. They all have told me, I wish I would have just straight on into ownership. So I'm just going to plant some seeds out there. It does not mean you need to do it because I know it can feel scary, but maybe just like percolate on that a little bit. So if you do elect to, cause I think most people go into associateship cause you feel like. I'm not prepared. And I want to say that most dental students, I'm saying most, you know yourself, so go for it what it is. But most dental students are actually more prepared than they think they are. You don't have as much like quote unquote, real life experience. And so I think the, the part that feels daunting is you don't really know how to like run a team. You don't know how to do the billing aspect of it. You don't know how it's, it's the nuances of running a business. But what I want to let you know is most associates in that they're super proactive, just like some of those students in school. Kiera Dent (03:38.094) owning a business is still gonna feel very daunting when you do get to that point. So just throwing those ideas out there, like the pieces you don't know about ownership that you're scared about, it's gonna hit you when you do buy the practice regardless. So, but if I was saying like, okay, I know I wanna go into an associateship, I know I wanna go in and I wanna own, basically I'm gonna take this time as like my mini residency in business. That's how I would treat this as an associate of. But that doesn't mean you're, I mean, cause you're also trying to learn like, Oh, I got to get my hand skills up and I've got to get my speed up and I've got to figure out how to work with an assistant. I think there's that piece that is beautiful that an associateship does allow you to do. But on the flip side of that, if you're going t

Tiff and Britt talk about how practices can give a boost to the hygiene department's profitability, especially as 2024 gets closer to its end. Specifically, the two give insight on increased re-care, appointment efficiency, and consistent SRP. They also discuss ensuring your practice has enough hygienists in the first place for your client load. Episode resources: Reach out to Tiff and Britt Tune Into DAT's Monthly Webinar Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast Transcript: The Dental A Team (00:01.525) Amazing to have you back, Brittany. Thank you so much for podcasting with me again today. I stole you again on another podcast day and I truly appreciate it. I'm excited today because I've got some hygiene stuff I want to chat with you and for the dental world out there listening. Britt and Dana are both trained hygienists, trained and licensed. And so I always like to steal you guys when I have some hygiene stuff. So Britt, how are you doing today? Britt (00:29.875) I'm excited to be here. mean, I do love a good hygiene topic, but I love all of them. You know, it's always fun to podcast and chat dental. That's us dental nerds over here. The Dental A Team (00:35.084) I know. The Dental A Team (00:38.734) It's true. It's true. You do. And I appreciate that and I value it. So thank you so much for being here today. Brent, it is hot. And I know it's funny because we had a call this morning with a company that we're just partnering with and doing all kinds of fun stuff with this company. And he's in Utah. And this morning, he's like, gosh, it's hot. And I think, I don't know if you agree, but like, I know it's hot. But it seems to me when someone like acknowledges it, that they're like, how are you living there? That's when I'm like, yeah, it's like really hot. So then I'm like all day, I'm like, now I'm hot. Like I was fine. But how are you? You're 20, 30 minutes away from me in the same city. But the weekend was beautiful. Like, how are you feeling about summer so far? I feel like it's been a little wild with weather, but how are you feeling? Britt (01:23.758) you I same. love it's been a little while since we've had a monsoon. So maybe that's why right now I'm like, it's, it's hot. Yesterday I was outside and like, no way is it only a hundred degrees outside. Like it feels way hotter than that. So it was a little more humid cause we got a little rain, but we haven't had a good storm. feel like really come through and cool it off very well. And at least like a week or so. So I feel like that's what gets me through the end of summer. I love it. It's gorgeous. Most of the time I enjoy the heat, but July, August is like the The Dental A Team (01:28.203) I know. The Dental A Team (01:38.241) Yeah. The Dental A Team (01:46.966) Yeah. Britt (01:54.413) I'm ready for it to be a little bit cooler. The Dental A Team (01:56.653) I totally agree. I totally agree. I was chatting with someone yesterday, she's getting ready to do a half marathon in DC in September. And I was like, how are you training for this? She's here in the valley, like, how are you training? And she's like, well, I was running this morning at 430 in the morning, and it was only 104. And I was like, okay, well, at least the sun's not beating down on you, I guess. But like, training for that sounds like right now. So I agree for all of us. I know. I know for all of us Arizona natives and Arizona livers and goers like you got to enjoy the heat, which I do. I do. I enjoy it more than the humidity. So we'll stick with it. anyways, topics today, I really wanted to focus in on some profitability. We're nearing the end of the year coming up on quarter four. It's right around the corner and really just looking at what do we have left? Britt (02:38.114) You The Dental A Team (02:51.017) this year to accomplish for these doctors to hit their goals and these practices to really see that profitability increase this year. And I wanted to really speak to the fact that there are multiple people that are involved in the profitability of the practice. It's not just our dentists and our doctors who are filling their schedules. And it's like, do more, do another crown, do another bridge, do this, do another ortho case, like always getting these things in for sure. But when their schedules are full, their schedules are full. Coming up towards the end of the year, their schedules are going to be really full. And one piece that I like to slide in here is really how hygiene can help increase that profitability. And Britt, think it's, it's even more important towards the end of the year to look at it because just like doctor schedules fill up really fast for any of your benefits, things like that. Hygiene, recare fills up really fast because people are trying to use that last cleaning of the year, which makes this portion a little bit wonky. So really just kind of working through some of those

Britt and Tiff talk about how to look outside your department's corner of the schedule, including the power of X's and slashes and why this method will set your practice up for success. Episode resources: Reach out to Tiff and Britt Tune Into DAT's Monthly Webinar Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast Transcript: The Dental A Team (00:07.502) Hello, Dental A Team. I am so excited today. I normally bring you Dana. She is my tried and true like can grab you in a pinch podcaster. And today I'm so excited. I am podcasting with the one and only, no BS, Britt. Brittany Stone is here with us today. Britt, thank you so much for being open to this. I know I like last minute through it on our schedule this week. Totally appreciate you. How are you? Welcome back to the podcasting world. How are you? Britt (00:39.891) I it's been a little while. I've done like some book club, but it's been a while since I've been on with consultants. So I'm excited to be here doing good. I mean, it's always fun. Whenever you get to spend some time with Tiff, it's a good time. The Dental A Team (00:50.061) Well, thank you. Thank you very much. I totally agree with you on that. I love spending time with you. And I remember way back when we started doing the video ones, we were in Zoom and I was like, you and I were trying to figure it out. And I like, this is so cool because we get to hang out. But then also I have to make sure my hair is done. So like, there's that aspect to it. But I'm excited you're here. Thank you, Dana. Thanks to you. We did a ton of podcasts the other day. Britt (00:52.945) you Britt (01:09.967) Thank Britt (01:14.866) you The Dental A Team (01:17.727) And we like we went on this one that gosh guys, it's so good. So go back and listen to all of the ones that have that have released this month because it was really good. But we went a little long and so I was like, shoot, we got this one more we got to do. So let me shift it over to Britt. It was perfect. And today, it's actually perfect as well because I know you've got your hygiene background, which I love to pull in from you and Dana, I've got my assisting background, but you also have HR management, you've done like health management, you've done, obviously you've ran practices, you've ran multiple multiple practices, you've done all these pieces. And what I wanted to talk about today was really learning how to read the schedule like a pro. And I think you have seen the schedule in so many different aspects as a provider, as a manager, as a scheduling coordinator, treatment coordinator, all of those places that it'll be really cool to see and hear your thoughts on that. So I'm excited to bring that in. And I think To start us off reading the schedule like a pro, I really, really want to hear from you, Britt, what your thoughts are from a hygiene perspective on sitting in a hygiene chair, you've got your hygiene schedule, and then the rest of the schedule, right? There's the rest of the practice has a schedule. What is it like as a hygienist sitting in that chair, reading the schedule, your own schedule and looking around? Is that something that like hygienists are trained to look for? Are they prone to look at the other spaces and see where is my doctor? What is that like? Cause I've, I've not sat in that chair before, so I'm personally intrigued. Britt (02:52.39) Tiff's the assistant chair that is like, what I'm watching like three chairs at once and you've got one. So I mean, with hygiene, it's easy for hygienists, I think, to get siloed, whether we're running a single column or we're running like an accelerated hygiene and running two columns. It's really easy for us to just get stuck in what we have for the day and not always take a look out at the schedule and see what's going on as a whole. So I'll encourage all the hygienists out there to The Dental A Team (02:56.393) Yeah, exactly. Yes, exactly. The Dental A Team (03:13.311) Yeah. Britt (03:20.498) look outside of just your column. think morning huddles help big time because that allows us to see, right, I can see what I have going on in my day. Assistance doc can flag things that they have going on in their day. If there's a time that's super crazy that I can be aware of around 10, like if I happen to have some time, let me go check in on them and see what's going on. Or if we have open time, is there anybody in my schedule that might have treatment that we can convert over to same day treatment to help look at the schedule as a whole? So for hygiene, it's super easy for us to get siloed in our little column and just take care of our little world over there and not always be aware of what's going on. I think assistants can do it too, if it's a multiple doctor practice that they just get stuck in their one doctor and we're not looking out at everybody else, but definitely encouraged, look at the schedule as a whole. And

We all want our patients to be raving fans of our practice, right? Kiera gives tips on how to have your patients know they've hit an absolute gold mine in terms of dental care. Episode resources: Reach out to Kiera Tune Into DAT's Monthly Webinar Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast Transcript: Kiera Dent (00:00.686) Hello, Dental A Team listeners. This is Kiera and welcome to the podcast. I hope you guys are having such a great day today. I hope that you remember that we truly are so blessed to work in dentistry. In my opinion, it is the greatest industry that we could ever be a part of and we're just so lucky to be a part of it. So welcome to the podcast. Thank you guys for being a part of the Dental A Team podcast family. Can you believe how long we've been going? Like how many episodes when I see people like, wow, episode 894. And I'm like, my gosh. That's so many episodes. We are about to break that thousand episode mark. And I just want to remind you guys, if you are new to the podcast, welcome. If you've been here for a while, also a reminder to head on over to our website, TheDentalATeam .com and click on the podcast tab. There, there is a search bar. And so you can always search scheduling or billing or office optimization or associates or CPA or taxes or literally any topic that you want. I kind of take it as a little bit more advanced version than Google. and you can search any topic and every podcast that I've ever done on that topic will pull up for you. So that way it might make that 900 episodes that seem as daunting. Just want to remind you, so head on over to TheDentalATeam .com, use it for a team resource. A lot of people want to make processes and protocols. They want to do training for new hires. Use the podcast as a resource. It's a free resource for you. We have lots of videos on YouTube as well. So some offices have even taken some of the stuff I've done. use the verbiage and they've actually made it into their onboarding documents. By all means, please let's work smarter, not harder. And that's my goal of the podcast is to truly make your guys' life incredible. I love to give back. And all I ask in return is that you share this with somebody every time you listen. Share it with somebody, share it in a Facebook group, tag us on social media, but share it because the more people you share it with, the more hands it gets into. And then that way we're able to be in every single practice. That's my goal is to be in every single dental office and just truly serve with positivity and tactical, practical in practice. So today's podcast today is going to be, I was actually at, I think I was at lunch with some friends. One of the people is a client of mine and. Kiera Dent (02:13.646) The other one is her husband. And so we were sitting at lunch and her husband works in the food industry. And so it's interesting when I go with them, I'm always like, my gosh, I've got to make sure I tip really well. And her husband said to me, he said, Kiera, there's a difference between a good tip and a memorable tip. There's a difference between being friendly or being memorable. Everyone is pleasant or everyone's a jerk. He said, but really being that memorable person in a positive way. And he said, we always only get one opportunity to make that impression. And so I've thought about it a lot of, you know, maybe I'm not always going to give a memorable tip, but thinking about it, like everybody typically tips, you know, 15, 20 % is the standard right now. But how can I make it where it's super memorable? And I thought about it because I watched this guy and I've hung out with them for several years. They're really dear friends to me. And I watch him and everywhere he goes. So if he goes into a restaurant, people are like, my gosh, hi. put him right at the perfect table. He rarely ever has to wait in line ever. Wherever we go, I notice he kind of gets this VIP treatment. And like he said, there's a difference between a good tip and a memorable tip. And working in the food industry, I've thought about this of like, you know, I'm a nice person and I'm pleasant. Like he said, like everyone's pretty much pleasant, but how do you become memorable? And so I know I'm coming from a food standard of how can we be memorable and like just a way to get through life if you know, like. your hair girl or your nail girl or things like that where you maybe want a little extra treatment like this person they can get into the pedicure spot anytime they want any day, any night, whatever they need because they've been memorable to these people. And so I was thinking about it of is your practice pleasant and a good experience or is it a memorable experience and how can we make our practices memorable? We all have an opportunity. Every dental practice is pretty much nice. I mean, I've consulted a lot of offices and generally speaking, the front of

Rereleasing one of DAT's most popular episodes! Dr. Dave Moghadam returns to the Dental A-Team podcast! This time, he's giving the goods on priority scheduling, something he's been working with for over a year now. He and Kiera go deep into priority scheduling with the following highlights: How to map out ideal schedule Keeping it flexible Rolling out to the team Space for emergencies How hygiene fits in And more! About Dr. Moghadam: Dr. Moghadam was born and raised in Morris County, New Jersey. After completing his undergraduate degree at Rutgers University in New Brunswick he went on to obtain his Doctor of Dental Medicine degree from the University of Medicine and Dentistry (UMDNJ) in Newark. During his time at UMDNJ, Dr. Moghadam received extensive recognition for his outstanding leadership, academic and clinical aptitude, and dedication to the profession. Some of his achievements include receiving the William R. Cinotti Endowed Scholarship and the American Student Dental Association Award of Excellence, as well as induction into the Gamma Pi Delta Prosthodontic Honor Society. He then chose to complete a general practice residency at Robert Wood Johnson University Hospital in New Brunswick where he received advanced training with an emphasis on comprehensive restorative treatment, endodontics, and implant dentistry. Episode resources: Reach out to Kiera Watch DAT Podcasts on YouTube Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast Transcript: The Dental A Team (00:05.742) Hey everyone, welcome to the Dental A Team podcast. I'm your host, Kiera Dent, and I had this crazy idea that maybe I could combine a doctor and a team member's perspective, because let's face it, dentistry can be a challenging profession with those two perspectives. I've been a dental assistant, treatment coordinator, scheduler, pillar, office manager, regional manager, practice owner, and I have a team of traveling consultants where we have traveled to over 165 different offices coaching teams. Yep, we don't just understand you, we are you. Our mission is to positively impact the world of dental. And I believe that this podcast is the greatest way I can help elevate teams, grow VIP experiences, reduce stress, and create A -Teams. Welcome to the Dental A Team Podcast. The Dental A Team (00:51.438) Hello, Dental A Team listeners, this is Kiera. And you guys, today I am so excited to have back on one of my favorite doctors. He and I tend to come up with some fun ideas to podcast on. And so I'm super honored and grateful to have Dr. Dave Mogadam back on the show today. If you haven't heard, he and I have chatted so many different topics from mergers to practice to bringing on your hygiene team and how to calibrate your hygiene team. And today we're gonna take it on another direction with scheduling. So Dave, how are you today? I'm doing wonderful. How about yourself? Great and guys just so you know if you heard the last one Dave's got a killer mustache going on again today He's got like I wish you guys could see him because he came like ready to go today rocking and rolling Dave How's the weather where you're at today? I mean you've got the mustache going on perfect haircut today I mean you're looking You know, it was one of those things where I got fooled in the Northeast. You know, we have these fake spring days. So yesterday was really, you know, beautiful, sunny, everything like that. So I threw on a T -shirt and a vest. I was walking outside this morning and somebody asked me where my sleeves are. It's freezing. Well, that's how we are over here. Today's the coldest I think I've ever seen Reno and it's at 11 degrees today. And for me, freezing cold. Like I don't know what this is. We also had that fake spring. was almost in the seventies and then plumbing it down, got lots of snow. So it's probably coming your way. So get ready for it. Here it comes. But you know, here we go. So Dave, let's, let's dive right in. about, mean, you guys have a fun day. get customer service with Disney today. So just going to throw that out there. That's going to be a fun day, but let's talk scheduling. I'm going to just tee everybody up for a possible other conversation on customer service, Disney style, Priority scheduling, you're a dentist, you guys have grown a lot. Tiffany works with your practice, she's excited to come see you again. So kind of walk us through this priority scheduling and what you guys have found successful in your practice. So yeah, it's a really good topic. about a, a year ago now, I was really thinking about, know, what is going on with our schedule? Because for years and years, as we've gotten busier, The Dental A Team (03:07.126) Monday through Wednesday has always been like gangbusters and awesome. And then we get to Thursday and it is just like, my God, what is going on here? It's all the little ancillary nonsense that you just don't want to deal wit

Every 3rd Thursday at 4:30 p.m. Pacific Time, the Dental A-Team hosts a free webinar on what should've been taught in dental school, but probably wasn't. Topics can include how to make your practice run smoother, how to think about DSOs, life as an associate, and more! Episode resources: Reach out to Kiera Tune Into DAT's Monthly Webinar Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast Transcript: Kiera Dent (00:00.722) Hello, Dental A Team listeners. This is Kiera and welcome. Welcome to the show. I hope you guys are having such an incredible day I hope that you love the fact that you get to work in dentistry and I know sometimes we can forget how great our life is I know sometimes we can get caught up in the minutia of the patients the schedule the turnover That sometimes we forget and I have this cute little quote right here. So if you guys are watching, I have an office who gave this to me They know I usually leave them with a good quote and it says now and then It's good to pause in our pursuit of happiness and just be happy. And so today I hope that you pause in your pursuit of greatness and remember to just be happy, to be happy for the life that you're living, whether it's where you want it to be or whether it's not where you want it to be, to be happy that you're alive and that you have more days that you get to choose what you want to do. I was sitting on a plane flying and I sat next to a man and it was his birthday. And if I remember right, he was turning 90 and I said, what does someone at 90 wish for on their birthday? And he said, I wish for more birthdays. And I've thought about that a lot of, I be like, if I was 90 and my wish would be to be wishing for more birthdays, what would I, what would I be thinking about today? What would I be wishing when I turned 90 and wishing for more birthdays? Would I have wished that I would do today? And I think one of the biggest things I've come to is to just enjoy. to enjoy the life I'm living, I think there's so much of this like hustle mentality and you look on social media and we often feel like we're not doing enough or that we're not being enough or that all these things and I'm like, since when has that become culture? I was at another conference and they said that one of the greatest problems that our society is facing right now is social media and all the quote unquote criticism or people's opinions and that's preventing people from trying and. from living their life. And I thought about that a lot that, you know, is this something that we are doing to ourselves? Is this something that we could possibly, possibly, you know, work through? And I just think maybe instead of being so afraid and maybe instead of always on the pursuit and looking at what if we changed it and we enjoyed it? What if we did things just because we enjoy that? And this is something where I'm speaking more to myself than probably any of you have. Kiera Dent (02:21.836) I don't always have to be productive. And I think half of the game of life is to learn to love the life we're living and to really be content in that life that we're living. And so for each of you today, again, I hope that you pause in your pursuit of whatever you're pursuing and remember just to be happy today and to give yourself that great gift. As always, you guys, I hope that you just know how much I love you on our podcast family and thank you for making this podcast an incredible podcast. Thank you for making us one of the top dental podcasts out there. your reviews of the podcast, you sharing it, you tagging us, you sending in feedback of what topics you want me to speak about and our team to speak about at Hello @ The Dental A Team .com really helps us make sure that we're relevant for you because at the end of the day, this podcast is not for me. I love the podcast. I enjoy podcasting with you, but at the end of the day, this podcast was made for you to give you the shortcuts to success, to give you a community of people, to help you feel like you're not alone, to give you the tactical practical tips. of what you could and should be doing. And I hope that you're taking that on. I also believe in our mission is to positively impact the world of dentistry in the greatest way possible. And that might seem like a, like a funny mission for people, but I believe that there's so much good in this world. I believe that dentistry is incredible. I believe that working in a dental practice and giving people the confidence of their smiles and their being able to give them their, their lives back is something that we, we are so blessed to work in this industry. And I just hope today that you remember that and just know I'm grateful for you and to continue to please share this podcast, to leave the reviews, to let me know things that we can do to make this even better and more of a great resource for you. I always want to remind you all to

Britt talks about the latest book club read, Your Next Five Moves: Master the Art of Business Strategy by Patrick Bet-David. This book is a great reminder that career success is not one-size-fits-all. Find the full book club rundown here! Episode resources: Reach out to Britt Tune Into DAT's Monthly Webinar Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast Transcript: Britt (00:00.646) Hello Dental A Team listeners, this is Brett and you are here on the Dental A Team podcast and I'm super excited to be here with you. I get to take over for book club again this month and so I'm really excited to dig into the book that we've got planned for today. So get ready, let's do it. I've gone through, I've picked out some highlights that kind of hit me that I think are super cool. If you wanna go through and read it, I'm sure there's a ton of stuff in here. I have no doubt there's a lot of good stuff that might hit you a little bit differently. So it's a good read. This month our book club was Your Next Five Moves by Patrick Bett -David. So if you haven't read it, I'll give you a little insight, maybe a little teaser for you to actually go read or listen to the book. I'm a big fan of audio books. So it's a good listen even, but it's a fun one. It's more of like a strategic and tactical business one this month. and they hit on a lot of awesome things. I think one of the big overarching pieces that I love about this book, and I learned from a client a while back who'd been a practice owner for a long time, is that business is a game of strategies. And I think when you think about it, it is important, there's weight behind it, but it's kind of this fun game of things that you get to figure out. It makes it a little bit more manageable in those stressful moments of like, yeah, it's important, but It's kind of this fun game puzzle to figure out and figure out the strategies behind. And I think that Patrick in this book gave us a lot of good things to think about and tips to make us a little bit more strategic. As you are a business owner, even for leaders supporting business owners of things to think about, one of the first things he starts off with is really like mastering and knowing yourself. And I think he hit on some cool pieces and starts from a good place because Mastering knowing yourself is really knowing what you want to be. Like, what are you getting into this for from the get go? Maybe you're thinking about owning a practice or getting into business ownership or entrepreneurship. Really knowing like who you want to be, what you want to go into it for is a grounding piece for you and a grounding piece for you to think back on throughout your journey as a business owner as well. So I think that's an awesome place to start. And some of us, you you might be in it for a while and it might be time to think of Britt (02:18.18) Why did I get into it? Who do I want to be? What was it back then that I wanted to be? Is it still the same thing? Has it morphed into something different? But what's my grounding principle of why I'm doing it? And another piece of it is success is not a one size fits all. So I think in thinking about who you want to be, why you're here, why you're doing it, what's your drivers behind it, thinking about what's that vision, what are you going after? And it doesn't have to look the same as everybody else, right? Like not every doctor out there needs to own three practices or five practices or, you know, turn it into a little DSO or grow it, right? If one practices your vision and where you want to go and that's who you want to be as a business owner, like great, what does success look like around that? Which I think can also be a grounding piece for you as, right? Other voices can come in sometimes as business owners, as entrepreneurs, and you start comparisons of these thief of joy, you start to compare to other people. And because we think that one size or what's that greatest thing or what's the like top thing and if I don't have that top thing then am I successful and you can start to kind of fall into that realm. And just really remembering that really truly success is not one size fits all remember what that looks like to you. What it's defined as for you and go after that thing and don't compare to other people because it'll make you a lot happier and Not everybody is meant for the same journey, right? We're all built a little different, right? We all are happy doing a little bit different things. Everyone's kind of unique. So what is it for you? What's gonna make you happy and what success is gonna look like for you? And through that journey, right? In it's not one size fits all. What does it look like for you? What's gonna make you happy? Kind of starting to also accept there are no right or wrong answers to this. Right? So whatever it is for you, what success looks like for you, what you want to be, there's no righ

Tiff and Dana lay out the most critical piece when it comes to communicating with patients during treatment planning: Focus on the patient's health, not money or insurance. Episode resources: Reach out to Tiff and Dana Tune Into DAT's Monthly Webinar Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast Transcript: The Dental A Team (00:01.506) All right. Hello, Dental A Team listeners. We are so happy to have you back here with Dana and I, my most prized possession when it comes to recording podcasts. I truly love our time together and getting this time in when we're recording is one of the only times that we get to spend so much time together. So I love it. Thank you, Dana, for being here with me today. It's super special. And thank you, you guys. You have been like celebrating me today and you, just had your celebration and it's huge. And it's so funny that there's so many of us right now at this time within this company. and so many years have gone by that we've all just spent so much amazing time together. And when I podcast with you, it just reminds me how much I appreciate having you here on our team. and a part of our community, I think our team is incredibly valuable and incredibly important. So Dana, thank you for being here with me today and congratulations to you. I'm celebrating you today. You have been with us now for three years. That is huge. That is incredible accomplishment. And it's just a testament to the amazing opportunities that you've provided to so many of your clients. You've worked with a lot of people over those three years and just helped them grow so much. So Dana, hats off to you. Thank you for being here today and congratulations on your three years. How are you today? Dana (01:28.703) Thanks for such a warm welcome. You always make me smile in these introductions, so I appreciate that from you. I'm doing good and I, you know, get to celebrate you today too and I think that like I'm just so glad that I've been able to be a part of your seven -year journey with DAT. The Dental A Team (01:32.533) Good. The Dental A Team (01:45.654) Thank you, thank you. I am happy to have you here. And I'm excited to talk about today's topic. We've talked a lot about relationship building with our patients and within our team and the effects, the positive and negative effects that communication can have on one another. And today, I really, really wanted to look at that communication as far as treatment planning goes. How does it look from the treatment planning standpoint and really how that relationship affects the way that we think as well. And Dana, I know you work with a lot of clients constantly and I know we work on handoffs and all of those pieces and treatment planning and we have systems and steps and processes. And sometimes I know when we were prepping for this, I talked about a client that I wanted to speak on and I, and sometimes we just get to watch it land for them. And it was really close. We're on a video call and I was talking about NDTR, which all of our listeners should know what NDTR is. If you don't go find a podcast, we'll talk about it again in the future. I'm sure. We're doing NDTR, we're doing all of the pieces and I started reviewing treatment planning processes as far as problem solution problem, which is a system that I think we all implement with our practices, but it's something that I thought a couple of years ago just made so much sense and makes such a difference when it comes to really speaking to the patient about the issue rather than the solution. It's very easy for us to get caught up treatment planning a crown, treatment planning a filling, treatment planning an implant, which is something that's outside of our bodies. It's unrelatable. It's not ours. It's not, it's like where I'm buying a tube of lipstick. It's not mine. And I can make the choice emotionally to disconnect from that tube of lipstick, right? In the moment I'm like, this is the color I need. It's going to change my life. I'm going to look so much better. But by the time I get to the front of the store, most of the time I've emotionally disconnected from the result and I'm ready to put the tube of lipstick back. and not purchase it. So when I'm thinking about treatment planning, all of these solutions, treatment planning, the crown, there's not an emotional connection to that. And this is a space, unlike the lipstick, this is a space where you really need to be emotionally connected to that purchase because it's for your health. And when patients are treatment plans and we're not keeping that in mind, we're not keeping that emotional piece at the forefront of our minds and keeping that as an important factor, The Dental A Team (04:08.81) I truly think we're doing them a disservice. If I can do everything I can to ensure my patient is healthier when they leave my practice than when they walked in, I know I've done a dang go

Kiera educates listeners on how to install systems in the billing department that can better flow out to the clinical teams so denials and old balances can disappear once and for all. Episode resources: Reach out to Kiera Tune Into DAT's Monthly Webinar Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast Transcript: Kiera Dent (00:00.59) Hello, Dental A Team listeners. This is Kiera and man, let's do a little billing 101 for you all today on the podcast. Who's excited for billing? How to deal with denials and old balances. How does that sound? You guys, I am not your expert biller, but you know what? We're going to have a good time with this. I know enough about billing to make me a little wild. And so I hope you guys are excited about it. I feel like let's do a quick tactical practical for you. a few things around billing. As always, thank you for being a part of our Dental 18 podcast family. I adore you. I enjoy my time hanging out with you. I love to podcast with you and I love to give you tactical tips that you can take back to your practice and make your practice even better. As always, just share this with one person today. I ask that you guys just share it, put it in a podcast or a Facebook group, share it with a friend, send a text message to somebody, but just share it. That's how we're gonna be able to get into the hands of every single dental practice. and truly be able to hit our mission of positively impacting the world of dentistry in the greatest way possible. So dealing with denials is super annoying and we've got some expert billers Shasta with Paragon, Sarah O 'Brien with Evolution Billing. They're incredible. And so this is just going to be kind of a high level. I also love Josh Smith with dental claim support. Be sure to tell them Dental A Team sent you if you need that, but dealing with the denials I think is really just getting into it and figuring out why are we getting these denials? having your biller look through and what is it contacting you. I think so much of the denials is education and then putting into place a system so we don't get those denials. So calling them and researching and figuring out why are we actually getting denials on the buildup? What is it? Most of the time, the reason your buildup is being denied is because they require it to be on a seat date, not on the prep date. And if you will submit the seat date with it, you usually will get those buildups done. But calling the insurance company, finding out why was this denied? It should be covered. And then getting the proper, the proper documentation is truly going to help. We just actually did a doctor think tank with our, our clients. We have a think tank with our doctors and I absolutely love it. I call it the let your hair down, come hang out, ask the questions. But we actually just did one on all things billing. It was one of our best attended think tanks because the doctors really don't understand what to do with it. And so how do we actually handle denials is just because they submitted denial does not mean it's a denial. Kiera Dent (02:23.598) What we need to do is we need to research it, we need to figure it out. And then if we're getting denied because we don't have an intraoral, we don't have an x -ray or we didn't get the correct radiographs or we didn't have the correct information within our notes, like I was talking to an office the other day and they said, we need this, all this information from the doctors on these bigger cases to get it approved. And I said, fantastic, make a note template and then update the note templates to give you everything that you need. And I think so many practices feel like that's too hard. And to me, that's being proactive on the problem rather than reactive on the - on the flip side. The reaction side is that we got the denial. The proactive is how can I actually set this as a system within the note template that we know we're gonna fill in every time to make sure that we actually get these pieces. Other things you can do if we're missing the documentation is put an intra -oral photo as part of the deliverables that are being in the procedure. So if it's a crown or it's a filling, put X -ray, intra -oral. So it's part of what they actually have to submit that we did do those items. and then also put it in the note template. It could be the very first pop -up when they go to put a crown in of take X -ray. Like you literally can make a pop -up on there in your note templates of reminding them to take that X -ray right before we get started. Or intra -oral, you can also have it like we took an intra -oral. Dental assistants, please, please, please, I'm gonna say this. Start your notes as soon as you start the procedure because if you go through, you already know what you're gonna do for the bulk of it. your note pretty much done before the procedure even starts. So it's going to remind you to take th

Kiera encourages practices to send out end-of-year benefit letters now, just in time for the slow-down in September. As a bonus, she includes the lingo those letters can include. Episode resources: Reach out to Kiera Tune Into DAT's Monthly Webinar Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast Transcript: Kiera Dent (00:00.634) Hello, Dental A Team listeners. This is Kiera and welcome I hope you guys are doing so incredible and I hope that you guys just remember how great life is for you and That we're so lucky and blessed to be living in the day that we are and that we're able to be a part of dentistry And it's kind of crazy to be podcasting again. I took a little bit of time for myself I had some things come up and so it's kind of fun to be back to the podcast world and just mad kudos to our team So you guys today I wanted to give you a quick tip to hopefully help you not have a suck -tem -ber as it has been known in the industry for years. I have an office, shout out to them, they know who they are and they call themselves the slam dunk September. And so how do you prevent that suck -tem -ber now to ensure that you have that slam dunk September? And if it's not September for you, maybe it's October, but typically around fall, things tend to be a little bit more slow. People are getting back to school. The holidays are coming up and so people are kind of in this funky zone. feel like September is really that like shifting. It's a shifting from summer to fall. It's a shifting from being in summer, going back to school. It's a shifting from summertime into end of your holidays. And so how can we ensure that you guys are truly successful and set up for that? And it's a very simple tip that I think is so relevant for you just to put on your radar and to remind you. And sometimes you may have heard Sometimes you'll hear things on the podcast that maybe we've talked about in the past I try really hard to give you guys new podcasts all the time But I think one of the most important things is just for us to remember things that we know to set them on automatic cadences So we don't have to remember as much and that we can become very proficient and efficient are the things that I like to do So before we get into that, I just want to say thank you for being a podcast listener. Thank you for being a part of my life Thank you for being people that I know rally in dentistry and are here and committed to making changes into dentistry. And I just want to ask you to please go leave that review for us. Share this with a friend, put it in a Facebook place, on a post, in an Instagram question, share it with people when they ask questions. You guys know you can always go to TheDentalATeam.com, click on our podcast page and be sure to search any of your questions, any of your topics. And I guarantee you in the almost 900 episodes we have that there will be answers and solutions for you. If you're like me and you prefer it to be a little bit easier. Kiera Dent (02:20.642) Be sure to just email us [email protected]. We can help you, we can reach out with you, you can join our family. We have virtual, we've got group, and we've got one -on -one consulting options for you. So really trying to accommodate all the budgets out there and all the styles and preferences and just really wanting to make sure you feel supported. I know the world can feel a little funny right now. The world can feel a little uncertain. What is going to happen with the election? What's going to happen with our patients? What's happening with insurances? What's happening with the turnover? Am I going to have a team? I think all those questions really having a coach to guide you to give that guidance. I know I lean on my coach all the time and that's honestly why I'm obsessed with consulting our practices and being on coaching calls today. Just being able to help guide them and give them that sounding board and giving them tips and advice and shortcuts really I think is a helpful thing. And so that's really what we're about at Dental A Team. And if that inspires you, if you feel like maybe there is an easier path we've helped. offices from startup to selling to transitions to multi -practice ownership. So whatever your path, whatever your journey is, Dental A Team's not a one size fits all. Dental A Team is here to support you, your team and your ultimate goals and desires. And we do it from people who have been there, done that and done it successfully many times over. And so really that's our goal. That's our love. And that's our obsession is you giving you and your team the happiness, the ease. Now that doesn't come without you having to put in the work too. Some people just think that we're a magic diet pill and we're not. but we do try to eliminate the stress and make it easy for you. today, like I said, let's help you guys not have that September. Let's help you have th

Tiff and Dana drill down on how practices can avoid their hygiene schedules falling apart, including the benefit of ASAP lists and their opinions on re-care. Episode resources: Reach out to Tiff and Dana Tune Into DAT's Monthly Webinar Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast Transcript: The Dental A Team (00:06.99) Hey, Dental A Team podcast listeners, we are back at you again. We are so excited to be here. I have Miss Dana with me today. You guys know she's one of my favorites to podcast with. Dana, I have to say, I know a couple podcasts ago, you guys may remember, I asked her about some legging recommendations. She gave me some hiking, like legging recommendations. I wasn't able to find the specific pair that you talked about yet, but I did find a Lulu pair. that I used in Yosemite last week. And honestly, I've used them for a couple of hikes here in the Valley as well in Phoenix. Amazing. I was so happy because they were specifically that material. It was a different kind of material than regular leggings. And I'm so happy. And I was thinking of you the whole time. And I was like, my gosh, she was right. And it had so many pockets for my phone and all the things. So thank you, Dana. And I know you've also been really, you've been working really, really hard. in personal life in your world of fitness. And I think it's really cool. And I wanted to acknowledge that today. And I wanted to let the world know that Dana is a freaking rock star. She was so strong. saw, I don't even remember the rec the other day that I saw you, you posted something and I was like, holy cow, like the things that this woman is capable of doing are incredible. So kudos to you, Dana. I love it. What is your, I always like to ask you a question. What's the most fun thing in CrossFit that you're doing right now. Like what's something that you're working to overcome, accomplish, you're killing it on, something that you're really having fun with right Dana (01:40.331) Yeah, I mean, I feel like I'm always working on something, right? And I think this year I turned 40. It was a big birthday. And my goal was to be the strongest that I've ever been. So I've been focusing a lot on strength, but I always am practicing skill work. And I finally got my rope climbs down. So I can actually do those like consecutively. So that's exciting. And I've been working on my handstand pushups to the point where I can do five in a row. So I'll take that. The Dental A Team (02:02.895) So cool. Nice. The Dental A Team (02:09.935) Okay. Well, I mean, I struggle with five regular pushups, not on my head. So that's impressive to me. I know that in CrossFit there's people that are doing a lot of amazing, wild things, but to me that is amazing and wild. So congratulations. That's huge. Awesome. I love it. I love it. Well, you work really hard in and out of the quote unquote office. So thank you for always being here and thank you for always being willing Dana (02:24.629) Thanks. The Dental A Team (02:39.722) record these podcasts with me for our listeners. I know they're super beneficial. Today's content is actually really fun for me because by trade in case you guys did not know, Dana is a licensed and trained professional hygienist. That is what she did. I mean, she's done it all. She's done all the positions really most of them I should say not dentist, none of us has been a dentist, whatever, it's fine. But she was a hygienist, you guys for a long time and she still is a hygienist. I think it's really cool. think it's always fun for me to have these conversations with you to gain your perspective from your side as well. Today I wanted to talk about really keeping the hygiene schedule full. So I know from my perspective from dental assistant and then from my perspective as a front office, which you also have that perspective, it's kind of like a free for all a lot of the times. And it's really just not always first or high priority. But from the hygiene standpoint, Dana, what is that like? Let's just go through, what does it feel like when you look at a schedule and you're like, great, this is a killer day, it's gonna be awesome. You get through your first patient and then you look back at your schedule and it's totally falling apart. Or you look ahead and you're like, gosh, I only have scheduled, I'm only scheduled out a week and a half. Like, what is that like as a hygienist looking at your schedule and seeing Dana (03:55.689) Yeah, I mean, it can be stressful because really for me, I mean, you probably know this about me, Tiff, but I'm pretty goal oriented. And so obviously, I know when I don't have patients on my schedule, that affects my ability to get to goal. then to like, I am there, the reason why I'm there and what I love is that patient care and being able to take care of my patients and do the things that they need when they're in my chair. And so if my schedule isn

Rereleasing one of DAT's most popular episodes! Want to know the secret to wowing your patients? Kiera shares it in THIS episode. Some spoilers to ask yourself: What experience do you want your patients to have when they enter your practice? Fun? Relaxing? Modern? What companies have the type of experience you want your patients to have? The Dental A-Team's model companies are, for example, Disneyland, Amazon, Apple, and Google. What would mimicking those companies' experiences feel like in your practice? How can you ensure that every team member provides the same experience? Once these questions are answered, you can roll your practice's vibe into your social media and other marketing efforts. Episode resources: Reach out to Kiera Watch DAT Podcasts on YouTube Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast Transcript: The Dental A Team (00:05.742) Hey everyone, welcome to The Dental A Team podcast. I'm your host, Kiera Dent, and I had this crazy idea that maybe I could combine a doctor and a team member's perspective, because let's face it, dentistry can be a challenging profession with those two perspectives. I've been a dental assistant, treatment coordinator, scheduler, pillar, office manager, regional manager, practice owner, and I have a team of traveling consultants where we have traveled to over 165 different offices coaching teams. Yep, we don't just understand you, we are you. Our mission is to positively impact the world of dental. And I believe that this podcast is the greatest way I can help elevate teams, grow VIP experiences, reduce stress, and create A -Teams. Welcome to the Dental A Team Podcast. The Dental A Team (00:51.064) Dental A Team listeners. This is Kiera and all right, let's chat about how you guys can do the patient experience. As you guys know, patient experience is something really big in every single practice and making sure you guys are really solid and set for it is a huge indicating factor. What do I mean by patient experience? Patient experience is everything from A to Z. How do we answer the phones? How do we walk our patients back to the rooms? How do we present treatment plans? Honestly, the number one thing you should be asking when you dive into this patient experience is, what do we want our patients to experience? Okay, so let's start there. I'm gonna walk this down with you guys. What companies, what experience do you want your patients to have? I would start there. Do you want it to feel spa -like? Do you want it to feel fun and peppy? Do you want it to feel relaxing? Do you want it to feel professional? Do you want it to feel modern and chic? Do you want it to feel family -friendly? Every single one of those you guys could feel a different color scheme You could feel a different style You could have just a completely different experience based on what you want your patients to experience So at Dental A Team, I want everybody to have an incredible experience and that means I want it to be fun I want us to be very approachable very Just I always say I'm cured it from the block. I'm not a dentist. We're not scary So we have cartoon characters We want you to feel like it is very doable. We want it to be very simple and we want to have a lot of ease. That is what we want our clients to feel. And we want them to feel that they're going to get results and they're going to get massive results working with us. That is the experience. I want you to walk in with the most white glove. We take care of you. You have never been treated better by another company. We respond within 24 hours. That is the vibe of Dental A Team. And I will tell you that did not come overnight. We have worked really hard on that. We used to not have VIP patient experience. We used to have a lot of struggles in our company, but that is the experience. When I think of a client calling us, I want them to have happy people on the other side. I want us to be very complimentary. I want us to be very understanding. I want you to have a ton of fun when you work with us while seeing insane results. That was my vision for Dental A Team, and yet it's changed over the years. So that's first and foremost, like what is the actual experience that you want? Number The Dental A Team (03:15.424) is come up with companies that resemble the experience you want. So the companies we model off after our Disneyland, you guys think about Disneyland, they go above and beyond on every single thing that they do. That's what I want Denali team to be. I want our company to go above and beyond. I want us to do things to just blow your minds like our swag boxes for summit. Super fun. All of our clients just got a book called the Humanized Leader by Mary Pat Knight. I want to surprise and dazzle our clients. with amazing value. Everything we ever do has value behind it. Disneyland, everything they do is to create magic. That is something, that's a company w

Focusing on relationship-building with your patients is a surprisingly effective way to establish long-term success in the practice. Tiff and Dana discuss why these relationships are such difference-makers, the two methods most critical to creating connection, and how to start implementing that success today. Episode resources: Reach out to Tiff and Dana Tune Into DAT's Monthly Webinar Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast Transcript: The Dental A Team (00:01.71) Hello everyone. I'm so excited to be here today. Dana, thank you for being here. You completely rearranged your schedule for me today. Moving all things around, I know you had kid stuff going on. It's kind of the beginning of the school year for us here on the West Coast. I know East Coasters, you guys have a different timeframe that you work with, but here in Arizona, we start really early and my kids been in school for almost a week now. Dana, I know your kids are in school and you've got all this stuff happening. So thank you so much. How are you today? I know you rushed. to get here with me and we rescheduled it and all the pieces to fit my schedule. So thank you. How are you doing today? How are the kids? Are they ready for school? Dana (00:39.79) Doing good, I'm doing good. Thank you so much for being willing and flexible. I know you know all about this time of year. Kids are doing good. I think it's mixed here in my house. I've got some that are ready to see their friends get back to more of like the social aspects of school and then I more focused more on the learning aspects and not super excited to get back. The Dental A Team (00:54.953) Absolutely. The Dental A Team (00:59.533) You've a mixed bag over there. You've got so many personalities in your household. You probably pretty well fit every every genre you possibly could on most things in life. So I love that Brody is like whatever. He's like whatever. He's been super proactive because he's a junior this year and he's got to start thinking about college and he's being super proactive. So I'm a mom that's like cool. Take care of that. Tell tell me what I have to do later. So I'm in the lucky stages of life and praying for you over there with all your littles. Good luck. Today, I really thought it would be fun for us to chat about relationship building and what that looks like in the dental practice and how that can positively affect long term success in general. I know we've chatted about this before and you and I had a good conversation about it a couple weeks ago. But really looking at all of the pieces that encompass what a good relationship looks like within the dental practice. I think for us in the dental world, it's hard to differentiate health from, you know, relationship and mixing those two things can be a little bit difficult because we want to stay professional. I want to stay super like, you know, I kind of think it's a little cold or icy or medically, right? We want to be seen as a medical professionals that we So it kind of can be difficult to mix those two things together, but I really wanted to chat about how that positively affects long -term success in the dental practice. So I think, Dana, from my perspective, I think relationships affect long -term success in general. And I think in the dental practice, our patients are really looking for that. I think in the dental world, you know, we're not really seen as the medical professionals all the time. We're not always seen as the same space as your PCPs and your pediatricians and all of primary care physicians are seen. We're looked at in a different realm and I think we need to remember that. We need to take that to heart and we need to see what we can do with that information. It's very easy for that medical side to gain new patients and to gain recurring patients because there's just not a lot of places for them to go and they follow their insurance. But in dental, people are looking to understand. They're looking to feel seen and feel heard. So I think that relationship aspect makes a huge difference. Dana? The Dental A Team (03:21.604) I know you've got a ton of clients that you work with all the time on things just like this. A lot of the systems that you work on with practices are wrapped around the idea of relationship building. What are some of the key tips and takeaways I think that you've been working on recently with some of your clients that have really turned the corner for them on that relationship piece? Dana (03:43.32) Yeah, and I think that that's truly what makes dentistry unique in the medical profession is the relationships that we get to build because not only do we get to see them multiple times in a year, oftentimes it's for decades and it's that relationship piece I think that keeps patients coming back and they send their family and then you end up having generations all in one practice, which I think it is ju

It's a very techie world out there, meaning there's probably a more streamlined way to perform some of the systems in your practice. In this episode, Kiera talks about how to go about innovating before you're forced to. She touches on different points to check on in your practice, and gives ideas for outsourcing opportunities to make that day-to-day all the easier. Episode resources: Reach out to Kiera Watch DAT Podcasts on YouTube Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast Transcript: Kiera Dent (00:00.91) Hello, Dental A Team listeners. This is Kiera and I love podcasting. I love when I get to hang out with you guys. I know I'm not sitting there with you, but I just truly do get excited. I told my husband I had to like take a shower and wash my hair fully and as women, those of you who know, you know, but washing the hair to get it ready to go is a big deal. My husband's like, you got to do your hair. And I was like, yeah, because tomorrow's podcast day. And he said, then you must love it tomorrow because you always love podcasting. He's like, I always know when you're doing podcasts because you're so happy. And I really am. I enjoy being able to share ideas with you. I love to be able to give you guys tangible tips. I love to work with our sponsors and looking for industry leaders and share them with you. And truly it's just a joy for me to serve and to be able to give back to an industry that I love so much. I hope you guys love today. I hope you are enjoying today. And as always, please go leave us that review. Those of you who are doing it, I just want to say thank you. Go leave a review wherever it is because your reviews keep us as the top podcast. So leaving the reviews and also sharing this in Facebook groups. You guys are hanging out in there. People are asking for it. Just be like, Hey guys, I love the Dental A Team podcast. If you're ever looking for a new podcast, something as simple as that is going to help us truly get into the hands of every single dental practice to bring positivity, to bring joy and to bring tactical practical that they can implement today. So today I wanted to dive into are your systems dated? And the reason that this came to me is because my grandma is quite elderly. So my grandma and I actually share the same birthday. That's kind of fun. My grandma, great grandma and myself all actually have the same birthday. So all on the maternal line as well. It's a very random fact about me. And I was born at 11 55 p at night. So I barely made the day. My grandma, she is very elderly. But I was watching her and my grandma was very disappointed because in the past, what she used to do is she would have a system for printing pictures. My grandma loved to take pictures. And I remember my grandma and grandpa, whenever they'd come, she had her little camera and she had a little notebook and a teeny tiny pencil. Like my grandma would like sharpen that thing clear to the little like aluminum portion of the eraser. But my grandma always had her little pencil and they had it numbered for the film numbers and she would write what every picture was and where she was at. Kiera Dent (02:18.734) And I remember I was talking to her a couple of days ago and she's like, I just get so annoyed, Kara, because there's nowhere that prints film pictures for me anymore. And I have to do it on my phone. And I was thinking about my grandma and I thought about some practices. And so I wrote down the podcast topic of are your systems dated? Meaning are we doing things just because we've always done them, but there could be a better way to do it. So for example, I did a podcast with Moolah, a credit card processing company and just hearing all the things they do of managing memberships and having online payments and being able to send statements and be able to have drip campaigns, be able to have texts to pay. How many of practices are not staying up to date with the technology that's coming into play? There's another office that we chatted with and they have a virtual assistant who's working in the front office and it's very cool through Reach, which is another company that I love. But they're using a virtual assistant that's in Brazil that's actually sitting on camera. and they're able to answer phone calls and they're able to have real time training with the practice. So it's basically like you have somebody there, but it's for a discounted rate for sure. There's virtual assistants in the Philippines. I've got some companies that I'm currently vetting for you guys. And as soon as I love them, I'm going to refer them and share them with you. But just thinking about the systems, thinking about how we set up for crowns, thinking about how we do our sterilization, thinking about how we answer our phones, thinking about how we do our insurance verification with so much technology coming into play. are your systems dated or do you

Consultants Tiff and Dana talk all about accounts receivable and why knowing your numbers is so critical to practice success. Hint: Once you know where your numbers sit at, you can develop systems to improve the areas in need of help. Episode resources: Reach out to Tiff and Dana Tune Into DAT's Monthly Webinar Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast Transcript: Tiffanie (00:08.706) Hello everyone! Welcome to today's podcast. I am here with my fave Dana. Dana thanks for being here with me today. I know we have busted out so many podcasts recently. You have been my like go -to gal for months now. So thank you for taking the brunt and the load of all of the podcast needs that I keep sending your way. I truly appreciate you Dana. How are you today? Dana (00:30.92) Doing good. Absolutely. You're so welcome. And I feel like podcasting with you is so easy Tiff So it's never a burden on my end. Tiffanie (00:37.666) Thank you, thank you. And it's our time together. We got to spend some time together at Retreat and I was like, my gosh, I really do love just like the moments that we get together. So it's perfect. And I have... You're down more southern in Arizona than I am, so you're closer to this beautiful hike, Seven Falls, and it has been so hot on my mind. I mean, it's way too hot outside right now, so we have to wait. But we're projecting that one for the fall, and I just cannot wait to do it. As soon as we have a date, I'm going to make sure that you know so we can go together. We'll have to take some photos for our podcast listeners so they can see these beautiful falls. Love it. How is everything in your world from a client standpoint and just from a consultant standpoint, how is the mid -year going for you as a consultant and what kind of trends are you seeing aside from, I know we chatted about hiring on another one, on another podcast, but what other kind of trends are you seeing? We've been talking a lot of finances the last couple of months. Are you seeing anything within that with your clients right now, Dana? Dana (01:47.112) I think, yeah, the finances right now are a hot topic and I think we're looking at numbers more than ever and a lot of those numbers are including expenses and so I think that conversations have shifted absolutely to be more heavily related to numbers and halfway through the year, right, this is a big time where I look at, okay, let's check on goals, like where are we halfway through the year and let's build out the rest of the year. So really looking at numbers right now at time with clients. Tiffanie (02:12.45) Yeah. Yeah, totally. And we've done a couple of numbers podcasts recently as far as like budgets and overhead and really figuring out how to get those numbers down. So I know, I know when those things come up podcast wise, it's usually because it's relevant to some of the consulting that we've been doing. So I think we both have seen that a ton this year in general for a lot of our practices. I think people are just starting to get a little bit more business savvy. It could be, you know, the DSO market is on the rise and, and, and and my GP owner doctors and my specialty owner doctors even are really starting to try to get a handle on what their overhead looks like, what their profitability of their business is and what that might look like, not just to sell, but I always say, and I learned this from Ms. Kiera Dent, that any business should always be set up to be sold if in the event they do ever want to. It doesn't mean that they're going to sell, but you should always have yourself set in that way so that you're the best and the most profitable that you possibly are. possibly can be. So I think it's really brilliant that a lot of the doctors and the trends that I'm seeing are more business savvy in that way and really trying to get a handle on the knowledge so that they can move forward and be their most profitable. So on the topic of profitability, I really wanted to discuss, we've chatted a lot about like overhead, how to manage it, how to control it as best we can, manipulate the pieces that we can within overhead, but I really wanted to talk about talk today about looking at our AR as a way to also increase profitability. I think that I've seen a lot of people miss this. And if I'm blunt and honest here, I've had a lot of consultant interviews that have missed this as well. And so I know it's not a super common thing to look at because it is something that's so drastically overlooked a lot. Tiffanie (04:12.578) I know, Dana, when I have doctors that are trying to increase profitability, most of the time, and I've had interviewees, you've seen this too, where we're like mock interviewing, we're trying to guide them to the right answer. We've seen it a lot where people, we want to increase the profitability. We want to decrease overhead, increase profitability, and people tackle produ

In this office autopsy episode, Kiera shares an example of a doctor who's hungry to evolve. After approaching the Dental A-Team with the hope to be a more confident business owner, Kiera and the doctor reviewed the practice's systems with a fine-toothed comb. Improvements to the practice were made by establishing core values, building a more positive team mindset, running effective meetings, overhauling the schedule, and more. Episode resources: Reach out to Kiera Watch DAT Podcasts on YouTube Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast Transcript: Kiera Dent (00:00.974) Hello, Dental A Team listeners. This is Kiera and I felt like it was time for an office autopsy. It's been a hot minute since I've done an office autopsy and I thought, hey, let's do it. So if you're new to the podcast, welcome. An office autopsy is where I peel back the covers of what we've done on a practice and kind of give you a almost like a case study of a practice. So I hope you guys are ready for it. I hope you love the podcast. I hope you love dentistry and I hope you love you as a person. Today's the day for you just to be a little kinder, give yourself a compliment that might feel awkward, but say, Kiera, you truly are incredible at doing the podcast and genuinely mean it because the kinder we are to ourselves, the more we're able to give to other people. So if you have loved this podcast, please do me a favor and go share it with somebody today. Share this with somebody, put it in a Facebook group, put it on social media, tag us on LinkedIn, whatever you need to do. Because my goal is to get this podcast into the hands of every single dental practice, because I believe that's my way of helping you become a more profitable practice, but also a happier place to work for your team and for your patients. All right, with that, let's office autopsy. So this is going to be kind of a fun one because this is a practice that I've worked with for a few years. I really love this doctor. And just so you guys know, when I office autopsy, I will change a detail here or there, still staying true to the facts, just so that way you can't completely figure out which exact office I'm talking about. So just so you know, this office is incredible. The doctor reached out to me because they wanted to be a more confident business owner. And they just felt like they weren't as confident running the business, even though they knew the numbers, even though that they had been in practice for several years, but just really wanted to be a more confident business owner. And so what's really awesome is this doctor was actually doing a lot better than they gave themselves credit for. And I love that because so often we think that we're missing out on pieces, but we're actually doing a lot of things really, really well. And so just... reminding you guys that you're probably doing better than you think you are but kudos to this doctor because they really wanted to be more confident. They wanted to know the numbers better, they wanted to run the team better, they wanted to be able to have those uncomfortable conversations with the team more and so that's what we worked on. And so in the course of time this office started out as an in -person practice and then they moved to a virtual office with me for consulting and so just know we get results in person and virtually really really well but we started out Kiera Dent (02:22.99) helping this practice get some really good perspective of mindset because I noticed that they were kind of negative. There was a lot of negativity. And so I taught them how to look through different filters and what are we saying? And it was crazy to start to watch this practice morph into more positivity, into seeing how things could be done. And what we ended up doing, the doctor started looking at their numbers, put into place a KPI scorecard so that way tracking the numbers every single week, every single month, reviewing the numbers, looking for the trends over the years. taught this office we put into place core values for them and it's amazing because now they hire for core values and culture. They have their core values that the team has built. They made bracelets for the team of the core values and just kind of made it like really fun for these core values. And the doctor said I made these years ago but they didn't mean anything and so we really broke it back down and when we were building those core values for this office I asked the doctor if you were hiring somebody today to come to your office what would you want them to do? Like what would be the attributes you want them to have and what was amazing is we put it out there and the core values just shifted and I think modernized into what the practice is today. And so it was really fun to watch this practice really just morph into this incredible space and then hire, getting more confident on hiring and

Rereleasing one of DAT's most popular episodes! Kiera is joined by Tiffany at eAssist to talk all things outsourcing. eAssist is a remote dental billing company that offers a variety of services (like dental billing, patient billing, insurance verification). Together, Kiera and Tiffany touch on the following topics: How outsourcing can help increase your front office's success The best tip for following up on outstanding claims How often billing is touched in a healthy practice How to get buildups paid The rate of appeals And a ton more! Episode resources: Learn about eAssist Email [email protected] Reach out to Kiera Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Transcript: The Dental A Team (00:51.47) Hello, Dental A Team listeners. This is Kiera. And you guys, I don't know about you, but billing was my absolute arch nemesis in a dental practice. So I'm super excited with our guests today. They run one of the companies we actually recommend and refer all the time, eAssist. If you guys haven't heard about them, they are fantastic. You can outsource your dental billing. And I am always pro doing that. You can call me lazy. You can call me efficient, whatever you want to call me. Honestly, I'm so jazzed to have Tiffany, Tiffany with E -assist on the podcast today. Tiffany, how are you? I am so good. Thank you so much for having me on here. It's awesome. Yeah, absolutely. We were just chatting about a good old Kansas city. What took you to Kansas city? I should have asked you, but like, let's just air it to the whole team or the whole podcast crew. What took you to Kansas city? I actually was born and raised in liberal Kansas. It's a small town, Southwest Kansas. and then went to school at K state and then moved here. I lived in Denver for a little bit and then ended up coming back. Do you miss Denver? I worked in Denver for a while. Or are you like, Nope. Cause Kansas city has way better sports. mean, you guys just crushed the, you know, March madness. So kudos to you guys. Happy. I'm sure the whole city was like, that's something I do love about Kansas city. It's like a raving city when it comes to sports, you guys love your sports team. So do you miss Denver? You happy with Kansas city? Like, how does that work? I love Colorado. It's gorgeous. When I lived there, my kids were little, so I feel like I didn't really get to, I don't know, explore and, you know, really be involved with all the things that I would like to do. But, and, and one of my best friends lives there, so that's kind of sad to be away from her. But I do love, I love me some Kansas City. We've got good people here. Good people, good food, good sports. I mean, you got the whole shebang. Guys, if you're looking for a good place to go, Kansas City, appears is a great place or Denver, but real topic, Tiffany, kind of walk us through, like if people haven't heard of eAssist, kind of just give us a background on what eAssist is. And then I really want to talk today about how outsourcing billing can help with admin teams because right now we are in the great resignation. Hiring is probably one of the hardest things. And so I think it's a really, really pertinent topic. So tell us a little bit about who eAssist is, what they do, just so people know about what your company The Dental A Team (03:07.864) Yeah, so eAssist is a remote dental billing company that offers a variety of different services. So we do dental billing where you'll have a dedicated team for your office that remotes in and submits all of your claims and attachments and whatnot, and then comes in and posts all of your payments. We also have a patient billing, which then handles things from that point on. where they are sending statements and following up on past due accounts with patients. We also offer insurance verification, which anybody that's It's been so long. I've been waiting for you guys to get to insurance verification. like to hear this, I'm just jazzed because that takes so much time. So thank you. Yes, it's amazing. For some reason, there are unicorns out there who actually enjoy doing insurance verification. And thankfully we have them. It is a weird - talent to obsess, but I'm glad that they do it. I mean, you can really crank that stuff out if you're like on it and that's what you do. I had a girl that I used to work with and she's like, Kiera, I get paid like for all of my, I've just learned how to do it. She like was so fast at it. And I thought, wow, there you go. Like you can have a free day and get all your insurance is verified. She was so quick. So I'm glad you guys have that now. That's awesome. Yeah, well, and it's a easier when that's your only task that you're taking care of, you know, and you're not having to answer the phone or schedule new patients and get all that information or checking patients in there out or working up treatment plans and you know, the list goes on. So insurance verific

Britt reviews the July book club selection, You Can Heal Your Life by Louise Hay, by touching on the principles that most stood out to her: clearing out your limiting beliefs, knowing the power of the present moment, applying a positive narrative to your life, and more. Find the full book club rundown here! Episode resources: Reach out to Britt Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast Transcript: Britt (00:00.436) Hello Dental A Team listeners, this is Britt and you're here for Britt taking over the book club podcast today. I'm super excited to be with you, privileged to get a chance to talk about our book for this month, spend a little time together, talk about it and hopefully learn a little bit from each other. So I'm a big book club fan. I love that it's just a chance for us to come together, talk about ideas, talk about things that are discussed in the book. And I love even hearing your feedback on the podcast on how it goes. Welcome to Book Club Podcasts. Let's get into it. This month, the book for Book Club is You Can Heal Your Life by Louise Hay. Now, this is a book, she wrote it back in like mid 80s. So back around the time that self -help was kind of getting started, she was one of the first that kind of gained some popularity in the self -help realm. And this is one of her books that she started that out with. I love digging into these books. When it comes to self -help, I'm a big fan. One thing I love about it though is kind of reading through it. And when we read through these books, it's kind of like challenging ideas of what are they saying? Do I agree with it? And ultimately kind of like picking out what are the pieces that are helpful to you and like taking those pieces along the journey with you. So with this book, Louise talks about some good concepts in here. really a lot of it comes back to like we manifest what we think, right? So our brains are extremely powerful and they have a big impact on our life in a lot of different ways. And so throughout the book, she's kind of talking about how our minds can impact one, our health on some things, right? And it can also impact just kind of our happiness and our mental health. And I think there's some things that have been learned since she originally wrote this book, but I think some of the core principles within it stand true, even to this day. We know, right, in this day and age, we know stress can definitely impact our health, right? So the better we are at managing stress, the stronger we get mentally more resilient, then it's gonna help us to be healthier than if we let that stress ultimately impact us. So really a lot of those principles do ring true. Some of them might be a little extreme on her end, in my opinion. Britt (02:16.656) But there's a lot of good things to take away. Like I said, I love reading these types of books and kind of picking out the pieces that I agree with that I'm like, yep, that's something that I definitely, you know, can implement within my life or like something really good to think about. So let's hop through some of the really kind of big main points that I found super useful. You guys, if you've read the book, awesome, great job. Good job on reading it. If you haven't, that's okay. We'll give you a recap. You can decide if it's something you want to go and spend the time to read. I'm a big audiobook fan, so for those out there who love the audiobook, I'm with you. I like to listen to it. You can get a lot in and crank up that speed and listen to it pretty quickly. But we'll give you a little recap. We'll talk about some of the ideas, and then you can go dig in from there. One of the big principles from the beginning that she hops into is that really we're responsible for how we feel, right? Things happen in life. Things are gonna happen in life, but we get to choose how we respond to it. And that can really shape how we view the world, that can help to shape our happiness, and ultimately can impact our health. I think it kind of comes back to the principle of you find what you're looking for. Kind of that first thing of we manifest whatever we think, we find what we're looking for. If we're always looking and saying like, I'm just waiting for the next shoe to drop and waiting for the next shoe to drop, the next shoe is going to drop at some point. So where you focus your energy and especially that mental energy that's really powerful and strong. you know, is where we're gonna kind of manifest things and see those things come to life. So that's one principle that I really liked from this book is we manifest whatever we think. So look for the good, you're gonna find the good, right? Look for the bad, you're gonna find the bad. And also manifest whatever we think. If we see something as an opportunity, right? We view challenges as something like I can overcome this or I am strong. Those are all things that are gonna help us wh

As DAT visits with practices, the consultants are hearing more about CE options: doctors and team members who feel like they're consuming too much or spending too much money for not enough or not the right kind of education. This episode is all about finding the right CE for your practice right now. Tiff and Dana talk about taking inventory of what you want to do as a doctor/team member, what you want to do better, and how to get the best bang for your buck. Episode resources: Reach out to Tiff and Dana Tune Into DAT's Monthly Webinar Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast Transcript: Tiffanie (00:14.535) Hello everyone. We are so excited to be here with you today. I have with me my fave. Dana, Dana, you celebrated your birthday recently. I know we already talked about it on the podcast, but I thought about you all weekend and how was it? How loved and special did you feel? You have this incredible family and these kids that just like pour so much love into you and a husband who loves you to pieces. Like how was it? I know you didn't do anything super crazy special yet for your birthday. That's in the works. And I know you had a ton of sports, but how, how was your birthday weekend? Dana (00:49.276) It was awesome and you're right, like my celebrations are coming this weekend, but I just got extra quality time with family, which I always love. And when your birthday falls, near Father's Day, right? Just sharing that extra time. So just lots of family love, lots of quality time, and it was a great weekend. Tiffanie (01:07.079) I love that. Yes, you're right before Father's Day typically, right? And I'm right before Mother's Day, so I totally get it. And then we get like everything gets smashed together. And I think on Father's Day too, like you're like, I don't want to take away from you and your day. But you know, I'm a big birthday person. So thankfully, it's Mother's Day for me and not Father's Day because that would be a hard decision for me to make. Dana (01:23.196) Yeah. Dana (01:34.78) I love the honesty tip. Tiffanie (01:37.799) Yes, yes, and you know, my boyfriend knows that. He's very well -prepped and he does really well. I spent a lot of time when we first started dating, ensuring that he understood how important the birthday time period was. And that's everybody's birthdays. I like to celebrate everybody's, but specifically my own is like a holiday for me. Dana, I wanted to, before we really dive in, I really wanted to chat with you and really see how things are going in your world of consulting. You have so many practices that you work with constantly. Doctors that you do one on one with. I know you do a lot of virtual within our company and you do travel. You have quite a few travel clients this year that got put on your schedule that you're just, I mean, I'm like you're on the road all the time and I love it personally. I love seeing somebody else on the road as well. How are things going for you? And then also I know we have our newest virtual product and kind of coaching that, you've helped lead a lot of those coaching sessions for and really jumped in and helped to answer a lot of the doctor community questions and things like that. So from your standpoint, how are things going this year? We're about mid -year. How are things looking for a lot of the practices that you're working with one -on -one? Dana (02:53.372) Yeah. Good, I love, I just love the opportunity to be in office with teams. It brings a different dynamic that I'm used to. Of course, I love my virtual clients equally, right? But I do love the in office visit, so I'm excited for that. I think this year has been a little bit different. I think that, you know, there's economy concerns, there are hiring concerns, there are short staffing concerns that we've been dealing with for about the last year to two years. But I do feel like this year, Tiffanie (03:05.031) Yeah. Tiffanie (03:22.407) Yeah. Dana (03:24.11) This is a pivotal year for a lot of practices and so I'm just super excited to get in there to help, to grow, and to be a resource to all of them. Tiffanie (03:34.023) Yeah. I love that. I love that. I think you're right. That's definitely something that I've seen with a lot of the practices I've been working with is just the hiring degrees and what that looks like and the weather and the forecasting within that department is really difficult right now. And I think it's just something that it's the world we're living in right now. And it is the way that it is. So doing the best that we possibly can. I know that you and I have done a lot of onboarding and operations manual and employee handbooks. kind of conversations this year. So I think that's really beneficial for a lot of our listeners. And I think that they've been able to get a lot of value out of those things. And then also something we've been working really, really hard on ensuring

Mark Rasmussen of Moolah is on the podcast with Kiera! Moolah is all about modernization of payment in dental practices. Mark and Kiera talk about Moolah and its full suite of payment tools, what modernized payments look like in dentistry, software/devices to use, honest processing fees, and more. Bonus: Dental A-Team listeners get a pricing discount: www.moolah.cc/thedentalateam Episode resources: Learn more about Moolah Score preferred pricing as a DAT listener here! Reach out to Kiera Watch DAT Podcasts on YouTube Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast Transcript: Kiera Dent (00:00.622) Hello, Dental A Team listeners. This is Kiera and I am super jazz. I have a new guest to the podcast, new to the Dental A Team family. I have been watching this company for the last several years. I've had my eyes on them. I recommended them several times, but I'm super excited because I want to help you guys modernize how you guys are taking payments in the dental world. I feel like dentistry is a little old school. So I'm super jazzed to have the CEO and founder of Moolah, Mark Rasmussen on today. Mark, how you doing over there in beautiful Mexico today? Mark Rasmussen (00:00.76) Thank you. Mark Rasmussen (00:30.552) I am doing fantastic here. Thank you for allowing us to be part of the podcast. Excited to join you. And as you mentioned, yes, in down here in sunny Mexico, a little family vacation, happy to take a little break and talk with your community. Kiera Dent (00:35.598) Thank you. Kiera Dent (00:45.934) Amazing. Well, I was like, that's pure dedication. I offered to have you rescheduled because I'm like, you're in Mexico, go with the family. But I also know sometimes work is kind of fun on vacation. It's like, you know, you guys sit at the pool, I'll go have some alone time. But hopefully. Mark Rasmussen (00:50.072) Haha. Mark Rasmussen (00:59.608) Listen, you're winning in life if you feel that your work is worthwhile. Taking a break from a little vacation, that's how you know you're winning. So yeah, glad to do it, excited to do it. Kiera Dent (01:08.079) Awesome. Well, I do love Moolah a ton. So I just want, Mark, let's kind of give the listeners, you're new to the podcast. Like I said, I've watched you guys for years. So can you kind of walk the listeners through Moolah, Mark, how did you get into dental payment processing? Walk us through kind of like the history of you and Moolah. Mark Rasmussen (01:24.888) Yep. Sure, awesome. Okay, so I have been around electronic payments, just non -dental for about 27, 28 years. My God, I'm dating myself, but yeah, about 28 years. And... Kiera Dent (01:38.446) Hey, it's fine. I'm sure you're probably like 29. You probably started this business when you were one. That's my assumption, right? Or like you got into it. Yeah, of course. You're fine. 30. Never looking younger than 30 over there. You're looking good. Mark Rasmussen (01:43.064) Yeah, exactly. Exactly. Let's go with that. Yep. Exactly. I've actually, this is not gray. I actually make this gray. This is normally dark, but I just tried to distinguish myself and try and go gray. Kiera Dent (01:57.07) I thought you were trying to like match your like mullah swag, right? Like, you know, like beard and mullah, like same thing so that we look covered head to toe. You got the black glasses, you know, the white beard. It's not gray. It's just white. You're trying to go on brand. Yeah, you're welcome. Mark Rasmussen (02:00.632) yeah, there we go. Mm -hmm. I like it. Mark Rasmussen (02:06.936) I like it. I like it. Exactly. Exactly. So, so been around payments forever. About four years ago, we got invited into the dental community from our friends at Dental Success Network. And so we started going to their events. And, you know, they loved our model. Our model has always kind of been about simplicity. Even when we were non dental, we were all about like, you know, no contracts, no monthly fees, we provide the hardware. And so that kind of was really resonating with the dentist. But the constant feedback that we were getting was like, hey, this is cool. But we really want technology, we really want all of our payment activity posting into the patient ledger. And so we set about to go build that out and took us a couple years and but you know, ended up with a phenomenal platform that allows us to really kind of serve up. this full suite of payment tools for dental practice. That's in practice payments, of course, storing patient cards, being able to create and manage payment plans, be able to create and manage in -house membership or discount plans, sending out electronic requests via text or email to collect on a balance, allowing the practice to have a online payment submission, you know, so those patients can make payments after hours. So just this full suite of payment tools. that are posting back into the PMS. And really we think servin

As a follow-up to episode 858 (Deciphering Your True Overhead), Tiff and Dana circle back to focus on managing your practice's debt by knowing your PnL. They touch on how to interpret your numbers, considering whether the debt is worth it, healthy money ranges, and a ton more. Episode resources: Reach out to Tiff and Dana Listen to episode 858: Deciphering Your True Overhead Watch DAT Podcasts on YouTube Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast Transcript: The Dental A Team (00:00.238) I've got Dana with me and today we are chatting a little bit more about money and I think this is this is a space where I've worked really hard over the last few years as a consultant to just get really good at because I feel like I knew money but not as well as I do today and I think it's a space that we all can always get better at and Dana I love collabing with you and learning. more from you as well because you have done a ton in the financial world yourself, family -wise, work -wise, all those pieces. So Dana, thanks for being here with me today and for always being my like, yep, I can podcast with you today. I, we say it every time we love podcasting together, but I truly love how flexible and easy you make it for me to get these in the schedule. So thank you. How are you today? I'm doing pretty good. It is sunshiny and hot here in Arizona. And I think we're so alike and are just like love of the sunshine. So it's a fantastic day today. I agree. I agree. I every day this week, this this week has been I keep saying it's like a Monday every day this week has been a Monday for me. Where I'm on my fifth Monday right now. So every day this week, I have made a point to make my little mushroom latte, scorching hot. take it outside and sit on my back porch in the sun next to the water and just sit there. I've sat there for as long as I could. Today I only got to 10 minutes because it was a little toasty. It was 6 .45 and it was so hot. I was like getting sweaty. I'm like it's 6 .45 a and I'm sweating outside. I must be in Phoenix. So it was toasty and then I looked at like the little thermometer. I came back inside, I looked at the little thermometer thing and it's like 82 degrees or something. I was like, that'll do it. Welcome to Phoenix. Yeah, we do. We thrive on being outdoors, being in the sun, whatever it looks like. I think I love and hate the question, mountains or beach. Yeah. I truly don't care. I truly don't care. You want to, yeah. I'm like, both. Just put me, put me in the sun. Give me the outside inside question. Yeah, exactly. I love that. I love that. I'm actually going to change your question to outdoors indoors because it's going to be outdoors no matter what that looks like. Yeah. The Dental A Team (02:21.134) I love that. I always say, I don't know, maybe Tahoe, because I get water and I get mountains. Yeah. I can paddleboard in the mountains, but I love my desert. And I think you do too. I think we love where we live. Yeah. Okay. So it's hot. It's my fifth Monday, but it's been a really good week though. It's been a really great week. I think the whole team's back. A lot of us were on the road or on vacation. Dana, you got to take vacation. I'm so happy for you. Feel so like re -energized this week. Plug to my teams to remember my doctors to remember that time off is essential. Just make sure that it works with the whole team. But definitely make sure you're doing that. So Dana, first week back, it's been crazy. You've had a million calls. I was looking at your schedule and I'm like, holy million calls this week. I thought it was just me, but it was all of us. And you decided to podcast with us today. So thank you. The Dental A Team listeners appreciate you being here. You get a ton of great feedback on all of your stuff. We've talked a little bit recently about P &Ls and budgeting. And we talked about what kind of percentages and what that might look like and how to create some budgets. But this time, I wanted to deep dive a little bit further. Last time we kind of skimmed it. We talked about what true overhead is. And remember, you guys, if you remember, if you haven't listened to it, you don't have to listen to it before this one, but you should listen to the other one as well. about true overhead and budgeting because I think they're going to go together really well. So remember that your true overhead is anything that if someone were to purchase your practice, this is the overhead that they would be purchasing with that practice, right? This is what they could expect to inherit. So it does not include your doctor pay and it does not include your debt services. So today I really wanted to talk about the idea of managing debt by knowing your P &L and looking at your P &L. That's something, Dana, I said I've worked really hard on my money mindset and our knowledge and my business knowledge for my clients and getting better

Re-releasing one of DAT's most popular episodes! Dr. Jesse Green is back on the podcast to share more real-life experiences of a dentist. In this episode, Dr. Green shares with Kiera how to move your practice from being profitable to scalable. He shares specific insight about: How to become a training institution How to best back away from the business And how to overcome the fear of giving over your practice It may be a hard pill to swallow, stepping back into a role where you're no longer the primary profit generator, but Dr. Green shares how other doctors of all shapes and mindsets have managed to do so. About Dr. Green: Author, speaker, and entrepreneur, Dr. Jesse Green is a leading dental business coach. He established Savvy Dentist to support dentists to develop financial intelligence, have more time and work less, create high performance teams, and master the art of patient flow. Episode resources: Connect with Dr. Jesse Green Listen to episode 414, How To Be a Savvy Dentist Reach out to Kiera Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast Transcript: The Dental A Team (00:05.806) Hey everyone, welcome to the Dental & Team podcast. I'm your host, Keira Dunt, and I had this crazy idea that maybe I could combine a doctor and a team member's perspective, because let's face it, dentistry can be a challenging profession with those two perspectives. I've been a dental assistant, treatment coordinator, scheduler, filler, office manager, regional manager, practice owner, and I have a team of traveling consultants where we have traveled to over 165 different offices coaching teams. Yep, we don't just understand you, we are you. Our mission is to positively impact the world of dental. And I believe that this podcast is the greatest way I can help elevate teams, grow VIP experiences, reduce stress, and create A -Teams. Welcome to the Dental A -Team Podcast. The Dental A Team (00:52.866) Hello, Dental A Team listeners. This is Kira and you guys, I have a very special guest that I am excited to bring to the show today. I was on his podcast just recently and obviously we want to have him back on our podcast, share a wealth of knowledge and believe it or not, he is actually from Australia. So it is early tomorrow and his time. he said Australia just opened up. So I think his highlight of his day was being able to get a haircut. think all of us here in the States can remember that day. but I'm so, so excited to welcome Dr. Jesse Green to the show. How are you today? I'm really well, Kira. Thank you so much for having me on the program. I'm really, really, really, really happy to be here to talk to you today. absolutely. I'm so glad. And your haircut does look good. I see you on zoom. It does look nice. It good. It felt fantastic. Honestly, as well as things you appreciate the little things in life and you think how good is a haircut? It's It's like this luxury that we used to take for granted. Now it feels very luxurious. I absolutely, remember luckily I had just come back from Antarctica when the pandemic hit and I had, so coming back from Antarctica, I got my hair done. got my eyelashes done. got my nails done. Cause I had been gone for three weeks anyway. And so I felt very lucky, but Ooh, towards the end of that shutdown, I was like, man, I was having to learn how to cut my husband's hair again. man. Took me back to pharmacy school days. I agree. I remember a meme and they said, next time there's a pandemic, can we say that barbers and beauticians and cosmetologists can be considered essential business? And it's got this guy with hair cleared out into his nose. I felt it was very fitting. So, hundred percent. So Jesse, I just wanted to kind of talk to us about how you even got to where you are. I know the topic today that we want to go into is how to earn more while working less. You also talked about how to have a very a productive associate dentist. So you've got a wealth of knowledge, but just so our listeners know, kind of just give us a quick background and bio on how you even became known as the person who earn more and work less because I'm so excited to learn about that today too. thank you so much. So I'm a dentist by profession. And so like most of your listeners, I did the usual dental school thing, but prior to dental school, I had a business and I was always The Dental A Team (03:13.74) really interested and engaged in business, loved it. Did the university thing like everyone else, kind of then found my way into clinical practice and really knuckled down and focused on that. And then I was a dentist in the Navy and I learned a lot about leadership and process and, and organizational structure. And then when I went into my own practice, I did traditional practice management kind of teaching. And while it was good, it was fine. We certainly had a business. producing good money, but in actual fact, I was so tired, so burnt ou

Tiff and Dana are wrapping up their series of marketing-focused episodes. This week, they discuss internal referrals. They talk about three things to ramp up success with these referrals: Identify your why Know your patient avatar Bring a competitive spirit Episode resources: Reach out to Tiff and Dana Sign up for our FREE Monthly CE Webinar Watch DAT Podcasts on YouTube Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast Transcript: The Dental A Team (00:07.85) Let's go. Hello, Dental A team. I am so excited to be here with my girl, Dana, again today. We are wrapping up some marketing conversations that we've been having with you guys. And today, we thought it would be really fun to talk about internal referrals. Dana, I know you chat with your practices a lot about this. And you train teams constantly from a virtual aspect and in-person aspect on how to really get those referrals from your. your patients and how to build the business and new patients based on internal referral styles as far as asking for referrals, asking for Google reviews, you come up with, I know you come up with fun contests and different things that the team can do to get involved and caveat for my doctors, it doesn't always have to be a financial gain for everyone participating. Dana, you have a ton of ideas that you come up with that are actually not. bonus related at all. They're just fun. And I think anytime we can gamify stuff, anytime we can get people really working as a team against each other to just kind of bring that sports mentality in there, we see really cool results. So Dana, thank you for being here with me today. How are you? Doing good. You know, I'm always excited that you let me hop on these with you. Because it's always a good time. I agree. I agree. And thank you for saying, letting me I feel like sometimes I force it into your schedule. And I'm like, I hope this works. So thank you for always being open to it. I think internal referrals are actually something that can be really, really fun, but I think that there's something that's daunting for teams. Do you agree, Dana? Yeah, yeah, I do. And I think you can make it fun, like you said, and I think the daunting part is they feel like they're asking something of their patients, and it can sometimes just feel unnatural, right? Or, you know, I'm asking, And to me, it's patients don't know it's important to us unless we ask, right? Of course, if somebody is in the grocery store and they're like, hey, do you have a good dentist? I'm sure they would recommend you, right? But knowing that you want them to be intentional, that's what comes from the ask. Oh, for sure, I totally agree, totally agree. And I feel like it sometimes feels like we're asking for something without giving something back, right? So it's like asking for $5 from a friend knowing you're never gonna pay it back, right? The Dental A Team (02:24.962) So I think the mentality around it, I 100% agree. It's very easy when it's organic and someone asks you for it. Like, hey, do you have a recommendation for it? But when you're saying, hey, do you have friends or family that you could send to us, that feels different, right? It doesn't feel quite as organic. So I think one of those spaces that I like to help jump over that hurdle is for team members and doctors to really work on remembering what it is that you are giving. to your patients and to the community and the reason and purpose on why we're here. Because when we're asking for it, we're asking for those referrals, it feels like help me. So like, if we wrap it around the reason that we're here, we're here to positively impact the dental community and your physical community where you guys are in a very positive way, right? We're here to bring them dentistry that they might not be able to get down the road. If you truly believe in where you work, you believe in your doctor, you believe in the healthcare. that you're invested in there in your practice, it's a no brainer that you would rather your patients, their friends, their family, the community come there because you know they're getting good quality dentistry, right, from a good quality dentist. And you don't know what they're gonna get if they go down the street. I used to think that a lot when I was in practice. And Dana, you live an hour and a half-ish south of me, so I think we're kind of like similar dental communities here. in Arizona where it's just there's dentists on every corner. And I remember knowing the dentist down the street, we would see work from that dental practice. And I would just kind of sometimes cringe like, oh my gosh, like people don't know what good dentistry is, but we do. So for us to not share that or not ask our patients to share that information makes me so sad because I would see these things and Dana even. You've probably seen this even more than I have because you're further south, but I've see

Brad Titensor with Dental Warranty is back already! This time, he and Kiera talk about getting your team excited about incorporating and utilizing a new service in the practice, including: steps for integration, goal-setting, building habits, and what a presentation to patients sounds like. Episode resources: Learn more about Dental Warranty Get a DAT discount on a Dental Warranty demo! Reach out to Kiera Watch DAT Podcasts on YouTube Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast Transcript: Kiera Dent (00:00.784) Hello, Dental A Team listeners. This is Kiera. And I just wanted to bring Brad on from dental warranty again, because he was asking me a question of how do you get a team bought into wanting to put a warranty on or how do you get other offices wanting to, your team members incentivize to do this? And I'm a freaking team member. So I thought, Brad, I was going to get, just give him some verbiage right now. And I thought I'm going to hit record so that way we can give you guys my real time live feedback of how like, cause that's the next thing. Like doctors, you're so jazzed. You're so pumped about. putting dental warranty into the practice and then the team says, I don't want to do that. Like welcome to everything else, right Brad? So Brad, welcome back to the podcast. You're part of dental warranty. Hello, welcome back. Okay, ask me your question and let's just do this live. I'm going to do some verbiage recording and we'll do this as part two of your guys's podcast of like what to do when you take it to the team. So ask me your questions and let's just rip live. Brad (00:39.502) Yep, thank you. Good to see you. Brad (00:54.254) Yeah. So, so one thing that we deal with sometimes is, you know, doctors love the idea. So they see the value firsthand. Okay. This is something that really is going to protect my bottom line, help my practice, grow my patients. but they kind of hand it off to their team and the team feels, that they already have enough on their plate and either they're already busy. What's, you know, one more thing we all heard, you know, the doctor comes back from some sort of conference or meeting like, gosh, who's calling me now? So. So I know we do a lot of RN to keep it so simple and so streamlined for the team to use. But yeah, so my question was how to get the team excited about doing this? And if there's anything you'd recommend to help encourage them to kind of just build it in and just utilize it. Kiera Dent (01:36.016) For sure. Okay, so let me understand a little more of the true pieces. So me as a team member, what do I actually have to do? What do I have to do for processing? How much is it? Kind of walk me through some of those more specific details and then I'll tell you exactly as a team member what I do as a TC, what I do in my practices to give you guys some of that verbiage. And I think this is for anything you implement. We're just gonna use dental warranty as my example today. Brad (02:01.902) Perfect, yep. So for the office, the team that you use, what they'll do is they'll create their own dental warranty procedure code, so just their own dummy code, and they're gonna build it in right on the treatment plan. So you're gonna list the treatment they're receiving and the six -year protection plan, similar to how some offices might do fluoride or whatnot. You're gonna build it in as part of the process, and then you're gonna offer it to the patient right there along with the treatment. Here's your crown, your buildup, your two fillings, and your six -year protection plan. Kiera Dent (02:19.536) Mm -hmm. Brad (02:28.782) This is what your dental insurance is going to save and here's your total that includes your coverage. So it's really that simple. And then we are integrated with Thentrix, Eagle Soft, Open Dental, and they'll have their own dashboard where they just hit the patient's name, submit warranty, or add warranty, submit. So it's very, very simple for the team to use, but we track all the patient coverages, details, and benefits through the dashboard. Kiera Dent (02:32.688) sure. Kiera Dent (02:53.744) Got it. And so how much extra is it? And is it per procedure or is it like one warranty covers everything? I'm curious on that too for the team. Brad (03:02.382) Yes, so the practice would charge the patients anywhere from 10 to 15 percent of the office fee. So take dental insurance out of it. It doesn't matter if they have their cash paying or if they're a PPO. It's based off of the office fee. And our fee that we end up collecting is just 10 percent. So if the practice charges 15 percent, they'll keep the 5 percent. We collect 10 percent on the back end. So let's say they do charge 15 percent of whatever that procedure cost is. Kiera Dent (03:30.) Okay. Brad (03:30.638) And so if there's going to be extractions, things that are not eligible for the warranty, that would not be factore

Tiff and Dana walk through what onboarding is, and how to utilize your team to update and carry out the methods. The consultants touch on how to prioritize the onboarding schedule, what often is missed in the onboarding process, and why it's so critical to be systems-dependent instead of people-dependent. Episode resources: Reach out to Tiff and Dana Sign up for our FREE Monthly CE Webinar Watch DAT Podcasts on YouTube Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast Transcript: The Dental A Team (00:00.174) Hello, Dental A Team. We are so excited to be here with you today. I have Dana with me. She is my favorite person for this kind of topic. She's my favorite person to podcast with. Don't tell everybody else that, but I love podcasting with you, Dana. So thank you for being here, Dana. I'm going to pick your brain a ton on this subject. So I'm super excited. How are you today? I'm doing good. Excited to be here. I love the podcast. You know what, Tif? I will be honest to say podcasting was always something that made me super nervous in the beginning. And I've grown to love it so much. And part of that is because I get to do it with you. thank you. I appreciate that. I really do enjoy it. I think I love getting my time in with you. And this is the best way that we can do it in our virtual company right now. So I love it. Thank you. All right, Dana, today we are talking about some onboarding tips, which I think we have talked about this a lot. We just said that. We talked about onboarding a lot this year. There's a lot of podcasts that have gone out on onboarding or building out your operations manual. But today I kind of wanted to spin it. We won't take a whole super long time kind of diving into the operations manual side of it. But I really wanted to spin it today and talk. about some systems that you've used Dana for practices. And I say this every time Dana is my operations manual guru. So I lean on you pretty heavily. I want to talk about first, I want to define onboarding. Number one, like what is it? What is it not? And then number two, I really want to talk about how we can utilize the team to effectively update onboarding and really carry it out because I think leadership or doctors like they get a little stressed out about it. And I sometimes wonder if it's because we feel the weight of the new hire on us and we think we have to do everything. And it's just not always the case. So first, Dana, what would you define onboarding a team member into a dental practice as? Yeah, I think onboarding is the complete process of bringing on a new team member and training them from start to finish on all of their tasks, their job responsibilities, their job descriptions. The Dental A Team (02:16.238) and culture pieces in the practice. So I always want to include that mission, the vision, the core values and onboarding them culturally too. And it includes all of the HR pieces. So are they attached to their benefits? Have we done their employment eligibility? All of those pieces are included in onboarding. Yeah, totally, totally. And I think you said like the successful part of it, right? And that really truly means within that onboarding time period, whatever you choose that to be, we typically will say like a 30, 60, 90, so you have a 90 day onboarding protocol. But whatever that length of time is, that person, whoever it is that's onboarding, whatever position it is, should be able to carry out 80 at the low end, but I would say at least 90 % of that position's duty and be able to carry the KPIs that go along with that position to success. So successfully onboarding, Like you, I love that word because it really, it really pulls out the trigger point of the onboarding. Cause I think often, well, number one in dentistry, how do we, how do we typically onboard? We're like, my gosh, you're a dental assistant. Fantastic. You have two weeks of experience. It's totally fine. Don't worry. Go sit in that room and he'll tell you what to do. You're going to be totally fine. Cause I've got five patients I need to go work with. So bye. It's just like, it's just training by fire and. Sometimes it works and oftentimes it really doesn't. And I think you said something in your definition about culture and core values. And I think that right there creates a culture. I think it creates a culture of having to move too fast for one, like this rush, this sense of rush. And I think it creates a culture of not always getting the support. that you might want or need and it can make someone feel that I'm just like surmising and making assumptions, but I can only assume that it could make someone feel a little less than, like inadequate because they're like, I'm supposed to know these things, but I don't. So successful onboarding, I love that. Dana, what do you define for your clients that you do this with? How do you help them, I guess not define, but how do

Amid the tumult of an election year and rising inflation, Kiera is joined by Brad with Dental Warranty to talk about peace of mind. Together, they discuss why warranty is so critical, what additional revenue looks like, how to sell patients on the investment, and more. Episode resources: Learn more about Dental Warranty Get a DAT discount on a demo! Reach out to Kiera Watch DAT Podcasts on YouTube Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast Transcript: Kiera Dent (00:00.714) Hello, Dental A Team listeners. This is Kiera and today I'm super pumped. I've got an amazing guest on the podcast today. We're going to be talking to you guys about a couple different things of how to bring in additional revenue to your practice. I think all of us would love that, especially with uncertain times. I mean, we've got an election year, we've got patients doing a couple of funny things. We've got an inflation year. And so I thought it was very poignant and pertinent to bring on Brad with Dental Warranty today, just talking about different ways that we can kind of, I don't know, I feel like. insulate our practices against the uncertainty of times that we're headed into. I feel like never be afraid. Let's create a game plan and then you guys can execute and you can capitalize and win because I believe when people are afraid is the greatest opportunity for practices to flourish if they've got a good plan in place. So Brad, welcome to the show today. How are you? Brad (00:46.478) Doing well, Kiera, thanks for having me on board. Kiera Dent (00:49.418) Yeah, Brad and I usually hang out at in -person events. We haven't seen each other this year, so I feel like I'm really glad we're on the podcast, because I haven't had my chit chat with you, you know, on the bus rides and all the different events we go to. It's been a hot minute, so. Yeah, likewise, agreed. So Brad is with Dental Warranty. You guys have probably heard him on the podcast. I am one of the biggest believers of Dental Warranty, because I feel like watching dentists all the time, dentists just overpay. Brad (01:00.622) That's right. Yes, it's great to catch up. It's been too long. Kiera Dent (01:17.578) in the way like you don't think you're overpaying by doing free dentistry and the thought of you're losing money constantly on doing free dentistry. We are in a time and an era where you no longer have to do this. You can give the patient peace of mind. You can close more cases with it. You can have it to where your patients are getting the services that they need. And in addition to that, it is actual additional revenue kind of like membership plans at other places, but in a way that's not slimy, it's not greedy, it's nothing. It's truly giving the patients a better service. that they need. Like I do not think any of us would ever say that AppleCare is greedy on our phones. I think all of us just have peace of mind that my super expensive, I don't know, $1 ,500 phone phone productive. And that's a $1 ,500 freaking phone for two years that we are willing to pay AppleCare on. But our mouths that we use every single day, like we literally eat with them. I just think it's so cool. So Brad, there's my soap box. Welcome everybody. If you can't tell, I think Dental Warranty should be in every practice, but Brad, go ahead. Let's talk about this additional revenue stream and the uncertainty of an election year and all those different things and how really making sure we insulate and protect our patients could be a beautiful thing this year. Brad (02:20.654) Yeah, absolutely. Now it's funny you mentioned that kind of protection on Apple care on your phone. I was actually just talking with a dentist. He's like, you know, people buy a warranty on their big screen TV and they don't touch that thing. Maybe dust it every once in a while, but they don't touch it. It's on the wall. How often are you using your teeth? You're clenching, you're grinding, you're biting, you're chewing. Anything that happens to your mouth, why would someone not want to protect that? So there, yeah, there's a lot of uncertainty, especially because a lot of times when patients are at the practice, it's because maybe something else. either failed or they broke or tipped or cracked something, if they broke what God gave them, why would you not want to warranty and protect what you're doing, right? And give them that kind of assurance and peace of mind knowing that you do high quality work and that you've got their back no matter really what life sends their way. Kiera Dent (03:07.242) And I think Brad, as you were saying that I actually feel like I made a connection that I haven't made. I mean, I've talked to you guys forever. I've been one of the biggest supporters of Dental Warranty since I met you guys. I just was like, this is a no brainer. Why would people not bring this into their practice? But as you just said that, like you

This episode is for those who want a good time. Happy Fourth of July! Episode resources: Reach out to Kiera Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast Transcript: Kiera Dent (00:00.654) Hello, Dental A Team Listeners. This is Kiera and happy 4th of July. You all know that if you've been listening for a while, know how much I love holidays and I am so grateful to live in America. I truly feel so blessed to live in a country where me, especially as a woman, is able to have a business and to be able to serve and to be able to live the way I do. And I understand that there are politics and different things that maybe aren't right per se, but I think overall I am just so grateful. to live in a country that allows me to live and be the person that I want to be. So happy 4th of July to all of you. And today I thought I'd get on with actually a super fun podcast for you. So this is coming from DentistMidtownAtlanta .com. So I've got to give credit because this is not me. Shout out to these doctors and I hope that they are a listening dentist like listener because if you are reach out, mad kudos to you. Literally pulled up. I was like, what am I going to do that would be fun for you guys? that would just make today as a 4th of July a good time. And so what they have is they actually wrote back fun dental facts for the 4th of July. Like I said, I cannot take any credit of this because I'm literally reading it off of a website. So this is not Kiera Dent. This is not Dental A Team. But I did think it'd be a good time for you guys to hear some amazing 4th of July holiday festival things that are dental specific. So number one, from 19... Excuse me, 1768 to 1770. the infamous Paul Revere. He went into local newspapers offering his services as a dentist. I had no clue that Paul Revere was a dentist. A few years later, Revere verifies the death of his friend by identifying a bridge he constructed for him. This was the first known case of postmortem dental forensics. I had no idea. So maybe you guys all know that and I'm just new to the dental scene. But that was 1768 to 1770. In 1789, a Frenchman by the name of Nicolas Du Bois, I'm not gonna say last part. for porcelain teeth. I had no clue 1700s. And you guys I think it would be really fun as a team if you guys want when you get back into the office because I'm sure today you're celebrating but kind of play some of these and ask people what year these things are done. I think it could be a fun dental one. Like I said, today's podcast I hope is just more of an enjoyable one. Of course, I'll add something tactical to the end for you. But for now, sit back and enjoy these 4th of July dental random pieces. So on the 4th of July in 1790, an American dentist Kiera Dent (02:24.142) flag constructed the first chair made for a dental patient complete with the adjustable headrest and arm extension to hold the dental instruments. In 1825, porcelain teeth began to be manufactured commercially. I did not realize 1825. That's pretty ancient. In 1832, the first luxury reclining dental chair was invented by guess. Do you guys know James Snell? In 1833 to 1850 on the 4th of July, two brothers from France, the Crocores introduced amalgam filling material for cavities to the United States. So welcome. Thanks to them in 1833 is where amalgam came in. In 1846 on the 4th of July, a dentist named William Morton conducted the first successful public demonstration of the use of anesthesia for surgery. Like I can't imagine dentistry without anesthesia and those poor people who had to go through it before that. So thank you 4th of July. These ones are going back. These are some interesting dental facts of that. So again, maybe not necessarily per se on the 4th of July, but just some fun dental facts for you. But that's when anesthesia came in. In 1859, the American Dental Association was formed by 26 dentists that met at Niagara Falls. In 1866, the first woman to earn a dental degree, the first woman to earn a dental degree was Lucy Beeman Hobbs. She graduated in 1866. 1871, the first patent for the electrical dental engine, self -contained motor and handpiece was given to George F. Green. In 1890, after a dentist Willoughby Miller wrote a book on microeconomics microorganisms of the mouth, it sparked the interest of the oral hygiene and started a movement to promote regular brushing and flossing worldwide. So you guys can think that marketing model from 1890. 1895, the first dental x -rays of a living person was taken in the US by a prominent dentist in New Orleans, C. Edmund Kells. Then in 1917, the first dental hygiene licensure received in Connecticut by, do you know it, Irene Newman. In 1937, the first dental screw implant was placed. I had no idea that implants came from 1937. That's insanity to me. 1938, the first toothbrush made with synthetic bristles, nylon, appeared on the market for purchase. 1945, cities i

Tiff and Dana share the Dental A-Team method to understanding your practice's true overhead, and how to budget to get that overhead to where you want it to be. Episode resources: Reach out to Tiff and Dana Watch DAT Podcasts on YouTube Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast

We're halfway through 2024! That means we're halfway toward the goals made at the beginning of the year. In this episode, Kiera reminds listeners to prep for the end of the year now by touching base with the right people, and adjusting or pivoting where necessary. Episode resources: Reach out to Kiera Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast Transcript: Kiera Dent (00:00.622) Hello, Dental A Team listeners. This is Kiera and welcome to today. I hope you guys are just having such a great day and I hope it's an amazing day for you. And I truly do hope that you're remembering that life is amazing. Life is beautiful and we get to be so blessed to be alive. Now, if you guys are struggling, I know I have been struggling a little bit lately. that's okay. Like every day is not meant to be a perfect day. And so I think it's just remembering to find out like, what are the beautiful things that we can be grateful for? In one of my meditations, yes, I do meditate every morning. I try to, I believe that strengthening our minds is kind of like working out, you guys, we deal with a lot of hard things all the time. And so getting that mental stamina, I think is something so pertinent. And the other day I was meditating, I use calm. And then actually just recently found out about a company called inner armor. that really does like they train actually athletes with it and utilizing your breath and also your eyes. so if you guys are interested in our armor, jury's still out for me on using it. But I was super excited. I got introduced to this company for it. But in my meditation the other morning, they were talking about how they do a gratitude countdown. And she was in this really dark place. And so it's just like, whenever you're kind of in that schmucky zone, just to say like, all right, gratitude countdown, and you can do it with a buddy, my husband, I started doing this. And I actually think it's helped me a lot to get kind of out of my schmucky zone of like 10 things that you're grateful for. And then the other person says 10 things that they're grateful for. So the other night I've been kind of in a, in a slump, if you will. I think that I'm in this weird, I don't know. It's a morphing. It's a, I don't really know my purpose currently. I'm sure all of us go through this. I meant seven years in the business and I hear it seven year stitcher itch. And so, but that gratitude countdown, I think actually can be so pertinent for us of building that mental stamina. So, Every day, I know that this lady on the meditation, she talked about how she just does, like even on her daily walk, she'll do 10 things that she's grateful for. And it actually was really awesome to hear my husband's things that he was grateful for as well. And so just kind of like building up that path as opposed to the path of negativity. So if you are not having, if you're on the Cloud9, amazing, keep going with the gratitude. Kiera Dent (02:19.758) Maybe you're kind of in a slump right now. Again, remember it's just seasons and this isn't forever. And I think it's just figuring out how to manage those tidal waves again through that mental stamina. So welcome to today. I hope you guys are looking forward to what we have. Our goal in Dental A Team is to bring positivity to the world of dentistry and to remind us why we're here and why we're doing what we're doing and to give you tools in your tool belt to be able to master your mind, master your emotions and be able to execute on the best team and patient experience. So if you guys are loving our podcast, shout out to you all. You are keeping us as one of the top most listened to podcasts. So I just ask that you guys leave a review, share this in a Facebook group. If people are asking for podcasts or if you heard a great podcast that's helping you, be sure to just share it. You can share our reels that we have out there as well. But that just really helps us do that. So I wanted to say thank you to all of you who did it. I always love to do a shout out and I actually just noticed a review that I really loved the other day. So I'm actually going to shout this person out. So pulling it up on our podcast page and the way you guys leave a review is just you go to wherever you listen, Spotify, Apple, whatever streaming you've got, go down to the bottom and then you do a, you actually just leave a review right there. So you can either do the five stars or you can write one, but Shelby A actually posted, and that's why I like this one. It's special. It was. on my birthday. So thank you, Shelby. She said, this is a great resource for dental offices and someone like myself that aspires to be a better dental consultant. Thanks for all your wisdom. And then Jamin came in and said, thanks for sharing your knowledge and wisdom of all things dental. It's a pleasure to listen to your tips and tricks. There's almost always something that I he

Tiff and Dana talk about why videos are such effective additions to your practice's operations manual. Their guidance includes the software to use, what topics to start with, who records them, and more. Episode resources: Reach out to Tiff and Dana Watch DAT Podcasts on YouTube Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast Transcript: Tiffanie (00:02.174) Hello Dental A Team, I'm so excited to bring you Dana back in the house with some operations manual excitement. I don't know if you've heard her or not, but she is my ops manual guru. Dana, thank you for allowing me to lean on you for these pieces constantly. You do more with our operations manual and our clients operations manuals than I think any of us do. And it's just super helpful for me. So thank you for being here today, Dana. How are you? Dana (00:27.72) I'm doing good. Thanks for having me. You know I always love podcasting with Sif. Tiffanie (00:33.214) I love it. Thank you. Thank you. Today's been a weird day for us. I think it's like, is it gloomy where you are? I know you're an hour and a half south, but my weather usually comes from you or California. So yeah, yeah, it's like intermittently gloomy, super hubby looking. We'll see. We'll see if we get it. You'll go you'll go down before me. So just let me know. Yeah, keep me posted. So I promised some operations manual stuff today. Dana (00:53.544) I'll let you know. Tiffanie (01:02.174) There are just so you guys know, I mean 200 probably I have no idea. We've done so many podcasts on operations manuals. So go back through and listen to them. If you're on the website or on your iTunes or whatever, you can use the search and within dental A team and just search for those podcasts. If you say operations manual, I'm sure a slew of them will pull up. So go listen to some of those if you need help building them out. If you're our clients already, you're an active client with dental A team. There's been courses that you can watch. You have access to an operations manual. And if you're practice momentum client, bring it to your Ask Consultants everything hours every Thursday. And that's something that the consultants are there to help with as well if you guys have questions. So we're kind of layering. I say all of that because we're layering onto an operations manual today. So I don't want you to feel like this is like. ground zero start and you're getting just a little bit of information. This is a layering on top of. So listen to it now. If you don't have an operations manual yet, start wherever you want. Listen to this, take your notes away and then go listen to the other ones as well or work with us directly to make sure that we get that done with you. That's my plug for today. Like don't feel overwhelmed by this. Today I wanted to talk with Dana and I'm gonna have Dana do most of the information today because... You truly do more dental, a team operations manuals than anybody on our team. And I really wanted to talk about layering on top of that with videos. And it's something that we've done in our company that I think has made our onboarding, our transitions, our education a lot better and easier for the team that's currently here, a team that's come on team that's been here, all of those pieces. So just. So you guys have it, the companies that we really like to use that are just super simple, Loom. L -O -O is literally the easiest. It puts it into a library, you download it, you upload it into Google Drive or wherever. So we use Loom a lot, but then also Zoom. So not to be confusing, Loom and Zoom. Zoom, you can record and screen share, do all those pieces, download it if you have an account with them already, and then save those as well. So. Tiffanie (03:20.382) Those are my company plugs. Those are my company recommendations. You can do it with your iPhone. You can do literally whatever you want. Don't over complicate it. Don't pay a lot of money for something just simple free as always best. So whatever is free unless you're already paying for something that has it use that but Dana you had some awesome suggestions that I wrote down that I want you to go through for how you're recommending to your clients and to generally teams whole world here. of what to use those videos for. Because I have to be honest, when you said this, I was like, duh, that makes sense. But for me, I was thinking the how tos, right, which I think I hone in on how tos and like, making this we both do making systems more efficient and easier. So like, that's where my brain went as videoing taking these taking these screen shares and things to show how to do a big deposit or whatever. But I really like your piece of it for simplifying. some onboarding pieces. So Dana, I'm gonna just like be over here silent while you walk us through how you have teams do that for some onboarding pieces, because I think that's huge. Dana (04:27.24) Yeah. I lov

Welcome back to DAT Book Club! This month's selection was Come Up for Air: How Teams Can Leverage Systems and Tools to Stop Drowning in Work by Nick Sonnenberg. As you'll hear, Kiera had a ton of takeaways from reading this book. She specifically touches on the following in this episode: Best ways to communicate internally Questions to ask yourself about what needs to be done and when Principles for efficiency Planning and work management And a ton more Find the full book club rundown here! Episode resources: Reach out to Kiera Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast Transcript: Kiera Dent (00:00.942) Hello, Dental A Team listeners. This is Kiera and welcome to book club. It's June. How's your summer going? Are you guys having a ton of fun? I hope you're living up your life. Jason and I are living up our life. We bought a boat last year and I have wanted a boat. Jason and I, before we got married, we always said, we're going to buy a boat before we buy a house. And Jason had a truck and then we went to pharmacy school and Jason sold his truck. So then we had to get a truck. So then it was like truck, boat, house. We bought the truck. We bought the house, then we finally bought a boat. And everyone said the best day of buying a boat is the day, like the best day of owning a boat is when you buy it and when you sell it. And Jason and I luckily have not experienced that. We love boating so much. I grew up on the lake. We wake surf. And so it's summertime. We are on the lake all the time. So if you guys are ever wondering like, what does Keira Dent do? I geek out about dentistry and I boat and I wake surf and I love it. I crank the music up. Um, I love driving the boat. I love sitting out there and I'm such a fair skin beauty. So, uh, I hit the lake early in the morning between 10 and two. I'm definitely not on the water. That's usually when most people go, but fun fact, evening boating, no one's on the lake. You don't get sunburn. The water is the most warm. It's so calm usually, and it's the best time to go. So I usually hit early, early morning and then evening sunsets and do dinner on the lake. So I hope you guys are living it up. Uh, with that cheers guys. We're halfway through the year. We are halfway through. So I think this book club is so perfectly timed. I am so jazzed. This book, I actually read it a couple of months ago, preparing for this podcast. I'm not going to lie to you. It has lit a fire under my booty and I messaged all of my team and said, especially my leadership team. And I said, I want everybody to read this book. And we're actually going to do a really deep dive book club. We always do a book club within our team. Ours is on the third Monday of the month. And we just do a book club and happy hour. Like we hang out, we're virtual. And so it's just a fun time for us to hang out and just pick up pearls of knowledge from books that we read. And so, but for this one, I said, we're doing an actual like, I want us to figure out how we can implement this. So truth be told, if you did not read Come Up for Air, How Teens Can Leverage Systems and Tools to Stop Drowning and Work by Nick Sonnenberg, read it. I think of all the books that I have recommended this year in our book club. This and Buy Back Your Time, but this one especially, like I took, I don't know if you guys can see, if you're watching. Kiera Dent (02:25.774) Literally here are my notes and I don't know how I'm gonna summarize this in a quick podcast But I mean, I'm still scrolling still scrolling Okay, and there we're finally done That's a long time and that's a lot of notes and so I was trying to think of like I'm just gonna start to rift and hopefully you guys love it, but There's so many great ideas from this book that honestly when I read it I felt like this is my life and this man is speaking right to me and he gets it and I think the word leverage I know my words decisive, which I feel like I shouldn't switch. But I kind of want to switch my word, and I've never allowed myself to switch. I mean, I even have, guys, this year we got all of our team, our words for the year. Nice little journal here. I have a bracelet on today. But I actually, I think I am pretty decisive. That's funny, because I'm going to talk about switching gears. I think the word leverage is something, because I think I've grown so much of being. the doer and the dental assistant and the office manager that growing into being a leader. And I'm sure some of you have this where we've been the doers. How can we leverage ourselves to basically all of us be working at the top of our licenses or the top of our degrees and leverage our teams around us. And everybody's going to be happy and stop drowning for work. So leverage might be my word. It might just switch mid -year. We'll see what I decided to do. I mean, I should probably stick with decisive since I'm switching mid -year. Bu

With the changing landscape, Kiera gets very real with practices in this episode. She's joined by Paul from Dental Menu to talk about why it is absolutely critical to get a membership plan in place. They lay out the steps to take if you're considering dropping insurance, and how Dental Menu seamlessly slots into your practice: Create a good product Set up marketing Establish an operating procedure Go out and market Paul even has a Dental A-Team special for those interested in working with Dental Menu! Visit www.dentalmenu.com/dentalateam. Episode resources: Learn more about Dental Menu Get a Dental A-Team special! Connect with Paul directly: [email protected] Reach out to Kiera Watch DAT Podcasts on YouTube Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast Transcript: Kiera Dent (00:00.558) Hello, Dental A Team listeners. This is Kiera. And today, you guys, I am so excited because I have an amazing guest on here. And right now, I'm going to come in a little bit more firm on getting prepared as a practice. Because as I'm watching the geopolitical landscape, as I'm watching inflation, as I'm talking to practices, as I'm watching DSOs come into place, practices need to start getting prepared. And so I'm going to come in a lot stronger today on insurances, you cannot keep running your practices the same way we've always done insurance reimbursements with inflation. Like you guys are getting a squeeze and I'm watching and I'm seeing there's very successful profitable practices. And there's also the ones that are really, really struggling. And I feel like it's kind of like an hourglass and we're starting to squeeze out that middle and you'll either be the profitable practice or the struggling practice and it's going to happen. It's already in place. And so my job on the podcast is to educate you. And so I'm really pro. Prepping and preparing for when you will want to drop insurance plans. And I think you need to have a membership plan in play. So Paul with Denil Menyoo, welcome to the show today. I'm glad you're here because I think people will be dropping insurances. It's not going to be an if it's a when, it's also helping people get higher practices, but they're doing it because they're annoyed with the, the reimbursement rates with inflation, but they have no plan in place for when they drop. And I'm watching a lot of offices that drop these patients with insurances. that they have no way to retain these patients. They have no way to get them back into the practice. And then they have to turn into this fee for service with heavy marketing costs that they weren't expecting to have. They didn't have anything in place before they dropped. And I think a membership plan is crucial for success of dropping insurances and being prepared. We're also in a weird election year. We're in all these different pieces. There's like people are nervous or worried about their benefits or worried about spending money. And membership plans, I think can create a lot more security for practices. So Paul, welcome to the show today. There's my soapbox. Welcome. Paul Lowry (01:50.522) Yeah. Thanks, Carissa. Would you say you're a prepper today? We need to, we need to like include some freeze dried food storage with every purchase or something. Kiera Dent (01:55.246) I think I would say I'm a prepper for sure. Kiera Dent (02:01.038) Seriously, I just think it's like a I don't know. I feel like my job as a consultant is I mean, it's for better or for worse. I'm constantly expected to look for what's going wrong and how do I solve it? I don't think that that goes well because I can't really shut that brain off in my marriage and I don't think my husband loves of like this and we need to fix this. We need to fix this. I don't think he loves that piece of me, but I think for practices, my job as a consultant is to be looking down the pipe six months, 12 months, two years from now. And what's going on? What's going on within the world? What's going on within dentistry? What's going on with the trends? Like, I feel like Paul, I hate research. I've always hated research. In college, I hated research projects. And I feel like as a day consultant, this is why I podcast because this is how I get all my research in, in a more fun way. But yeah, for sure. I'm a prepper. Like, I don't think the world's gonna end. But I do think dental practices, the landscape of dentistry is shifting and it's going to continue to shift. Paul Lowry (02:55.162) Yeah, absolutely. And membership plans are definitely a way to help with that as you're trying to change your practice. I know we've been on this before, we quote this stat a lot, but one of the studies again we've done, 250 ,000 patients, we did ourselves only 12 out of 100 patients without insurance were still active within five years. So you're losing your patients without dental insurance. And we see a lot of practices that are like

Kiera gives listeners three steps to set up an ideal emergency after-hour protocol response. Define "true emergency" — what should the doctor actually have to come in for? Role play! Listen to example calls and set language to use. Place daily blocks for those emergency appointments. She adds a couple additional pieces of advice, including using a rotating emergency response schedule with other practices. Episode resources: Reach out to Kiera Watch DAT Podcasts on YouTube Virtual Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast Transcript: Kiera Dent (00:00.782) Hello, Dental A Team listeners. This is Kiera and welcome to the Dental A Team Podcast. I hope that you guys are having the best day of your life and I hope that you guys are just enjoying your time. I hope that you remember that right now you get to be a part of dentistry. It's a great time. It's an amazing profession and you get to change people's lives and I hope you just remember that you are changing lives and it is a great place to be. Also, if this dental podcast has blessed your life in any way, please do me a favor and leave a review. Share this in a Facebook group. tag us while you're driving because my goal is to get this podcast into the hands of every single dental office out there and I can only do that with your help. So please, I will provide the free content. I will be here every single week with you guys. I just ask that you do me a favor and share this at least once a week with somebody or some group that you think it could benefit. That means the world to me and it's how we're going to be able to reach that mission. So today I just want to jump in a quick tactical podcast with you guys today on how can we actually handle emergency after call after our calls. to keep our patients happy and cared for, but also to allow doctors to have a stress -free life. And this is for solo doctors, because obviously if we've got associate or other doctors, we can rotate the time. So I'm just gonna dive into it. We saw this as a question that came up. I always love when people ask me for podcast topics. If you ever wanna leave me a podcast topic that you want for your practice or for you, head on over to thedentalateam.com click on the podcast link and right there, there's a place for you to actually submit ideas. You can also just email us, hello at thedentalateam.com. I would love to hear from you. I love a good pen pal, but really any topics you guys want, this podcast is built for you. So the more I get your ideas, your questions, the things you want, the more I'll be able to build podcasts for you and for your team. And also we can create quick rules for you, make it very simple for you. You can also post questions in our Facebook group. So head on over to our Facebook group, join our group, enter the discussion. I'd love to have you there. All right, emergency after calls. So let's say you have multiple doctors. I think that everybody doesn't want to have to always be on call. And so like our success team, they rotate every other weekend and they know who's going to be on call, what the expectations are. And they also know the weekends that they're going to be off. And so that way they can really get that balance. And so I think that's a great way. If you do have other providers in the practice that they can actually rotate that. And the second thing is I've seen some offices actually have, Kiera Dent (02:20.046) their team members more on call. So the doctor doesn't necessarily have to be on call. And this is in solo practices, larger practices, but you can actually rotate the team. There's ways you can do it. Check with your state laws to where it's on call pay and not regular pay. And so if there is a call, they take a company cell phone and they just take, they vet those calls. So that way the doctor doesn't need to always feel like they're on call and handling those emergency calls. Also is to make sure that it truly, truly is an emergency when they're calling you after hours. A lot of times we can train our team members to find out is this truly an issue or is it something that could be solved on Monday? A lot of times, offices will save a spot on Monday for those emergencies that do come in over the weekend of like, perfect, let's take some ibuprofen or we can call in some medications if needed. Doctors, that's your world. But really educating our team of like, what is a true emergency? So something for me that was kind of like an art practice of what we saw as the standard of a true emergency where doctors going to go in. was usually, it was a broken tooth. Like if someone got in an accident, their tooth was broken. Obviously that's gonna be a weekend emergency that we're going to go in for. Another thing like a lot of times abscesses, the abscesses ignore an extreme pain. But remember, it didn't happen overnight usually for an abscess. It's been there, we probably diagnosed it on t

We've talked about it before: Your patient avatar is crucial for success (listen to episode 747, Creating a Raving Fan Patient). Now, it's time to understand what the value of that avatar can add to your practice. Tiff and Dana touch on… Reverse engineering your ideal avatar Considering the right metrics Working with your marketing team And more! Episode resources: Reach out to Tiff and Dana Listen to episode 747, Creating a Raving Fan Patient Watch DAT Podcasts on YouTube Virtual Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast Transcript: Tiffanie (00:01.844) Hello, everyone. We are so excited to be here with you. I have Miss Dana here with me again today. I love podcasting with her and I love we were just going over like what we're going to talk about today and we're reviewing the content for today. And she just Dana, you always have this perspective like what you just said to me and like, my gosh, you're totally right. You always have this perspective of whatever system it is, what it actually can provide and deliver. So thank you for being here. Thank you for all of the work you put into all of our and our company. A lot of the content that you guys see, that you read, that you're getting on your newsletters, that you're getting delivered to your inboxes, that you're getting delivered to your offices, your gifts, all of your things, these come, most of those items, if I'm honest with myself, come from Dana. And Dana, you are an incredible asset to this company and to all of our clients. So thank you for the hard work that you put in. Thank you for constantly. thinking out the side of the box and seeing things from different angles that even I don't always see. You are incredible. Thank you for being here with me today. Dana (01:03.51) Thanks, Tim. Thanks for having me. And you know, I think it's like efficiency queens over here because we both I think, self admittedly, are that I'm not going to do a system if it's not going to give me a result or give me something to see. And so I am always looking for just those little diamonds in the rough when it comes to systems. Tiffanie (01:10.552) Yeah. Tiffanie (01:22.74) I totally agree. Totally agree. And you, you see so many systems because you do work with so many clients, both in person and virtual. And I think you're constantly seeing like trial and error on how things are working and how different teams are implementing and doing them. And I think the, I think the positive side of all of the virtual clients that you do work with is that you get a lot of exposure to them because you're working with them constantly every month. And so you're seeing that. ebb and flow and you're seeing the immediate direct results of them actually implementing the system. So I think it's just really cool. I think it's an advantageous space that you get to sit in and that your clients sit in honestly, because you have so many clients in of your own and then even in practice momentum that you've been working with on ACE, like there's so many clients that just get so much exposure to you, to Nicole, to Britt and all of those different spaces that are just. getting so much value because you guys are able to see the immediate results and kind of help them pivot and change on the drop of a dime. And I just think it's really cool. Whereas other clients I see like quarterly or, you know, every six months, I'll just see them for visits. And it's like an overhaul of all these pieces. So I think it's really cool what you're able to do. So we've been talking about we've talked about a lot of things. And we talked about a lot of marketing in the past couple of months and One of the pieces that we brought to the surface was the idea of building on an avatar. I thought it would be fun today to kind of just like hit in on what the avatar's value actually is, right? Because we talked about the avatar, how to do it, why we want people to do it, but then now looking at the actual value, and I think you hit on some absolutely wonderful pieces. I was thinking like being able to hone in on the patient that you want, the patient base that you want, should be. help exponentially. One of the first places that I saw it was really knowing when you know who you want in your practice as far as patients, I think it helps us figure out who we need working side by side as well. Because when we know their end result, we can work backwards from there. And oftentimes we're reactive and we're like, gosh, we need a dental assistant. I need someone with this experience. And sometimes that experience, I'm going to say like comes at a cost. Like sometimes the experience you're looking for, Tiffanie (03:43.316) comes at the cost of them knowing everything and maybe not being super engaged with how your practice does it. I know I hear from doctors all the time, the words she keeps saying at my practice we did and it's like, no, you're here now. So I think sometimes

Kiera lists out exactly what doctors should be looking for when either buying a new practice or hoping to systematize their current one. Considerations such as: What's the AR? What procedures are being offered and is there room to add more? How is the team communication? How are supplies purchased? Then she suggests how to boil down the most critical items to implement and ways to go about doing so that won't overwhelm the team. Episode resources: Reach out to Kiera Watch DAT Podcasts on YouTube Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast Transcript: Kiera Dent (00:00.91) Hello, Dental A Team Listeners, this is Kiera and I am so excited to be podcasting with you today. So I just wanted to get on and do a quick tip, tactical one with you of tips of buying a practice. But if you already own a practice, some things you can do to just maximize and optimize. There was a really interesting post where we found that someone bought a practice. They wanted to own their practice. They thought the practice was going to be a great practice. They were super excited that the schedule was full. So when vetting the practice, they saw full schedule. They also saw like perfect. The patients are coming in. They had a lot of amalgams, a lot of opportunity for them because they weren't doing amalgams. So like we could do that. When they were visiting the office before the sale, they couldn't figure out like why the AR was so high. And good news that they didn't buy the AR. So some tips on that. And then they were just kind of looking at like, why would like the business aspect of the practice and CE and things like that. And like, they were trying to figure out fraud and ordering supplies. And so they made this list of changes that they wanted to do. And I read this post in this article. So this person's listening. Hello, nice to have you. Thanks for sharing your story. But they thought of just some different things. And so I thought about when you're looking at a practice to buy and or in your own practice, A few things to look at is number one, with their AR being high, are they collecting patient portions? My husband told me, I kid you not, he just went to the dentist. We actually go to two different dentists here in Reno. And he said that, yeah, he left the office and they're like, oh yeah, you can just pay next time. That is a great way to have high AR. And so really making sure that your practice, even if you've been doing that for a long time, that you work on making sure that you are collecting at time of service. I know that sounds so silly, but people ask here, how are you able to add 20 grand to a schedule? And I'm like, I literally had them stop at the front and make sure that they actually collected their balances before they left. You can go a step further and actually pre -collect before they even go to the back. So if they've got balances, think about when you go to the doctor's office, they always have you collect the copay before you go back and see them. They're very proactive on collecting. And I just think why in dentistry do we not do that? So that's one thing when you're looking at of that high AR, what can be also looking to see, are they billing out? Kiera Dent (02:22.222) claims? Are we sending them out? Are we running our procedures not billed to insurance report constantly and consistently going all the way back to the beginning of the year? Because if we're not running that, we're actually not able to see like what procedures we actually did that just they got stuck in the funny zone and they did not send out. And so looking at that, and so for this office, I just thought let me give you some tips. Where A few things when you're buying this practice, good things to look for are what's the AR? Do I want to buy that? Do I not? If it's a high AR, are they collecting at time of service? Can we get that there? Another thing to do is looking about billing out same day. Are we doing that with hygiene? How's their hygiene department and are they doing perio? What's their perio percentage? How many new patients are coming in? Where are those new patients coming from? There's another practice that I talked to and he's looking to buy the practice and he's like, here, we're only getting like two new patients a year, a month. And I was like, whoa, I would not be buying that practice until I found out why and am I confident I could increase that new patient flow? Other things to look at when we're buying this are what are all the procedures that they're offering in the practice? Are we able to add in additional services? And even within your own practice, if you own it right now, can we add in additional services like ortho, Botox, implants, all on fours, smile makeovers, any of those things sleep? Are those things currently in the practice? And if not, What one's going to be, excuse me, the least amount of effort with the most amount

Something many dental practices tend to forget: passing off information with open communication in mind. Tiff and Dana review why handoffs are so critical to building trust and increasing patient acceptance. They touch on diagnosing with the patient in the room, having conversations directly with them, why NDTRs need to be implemented, and more. Episode resources: Reach out to Tiff and Dana Watch DAT Podcasts on YouTube Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast Transcript: Tiffanie (00:02.055) Hello everyone, Dana. Thank you for being here. I am so excited to be here with you today. And before we get super into what we're talking about today, I have a question I haven't pulled out, I feel like in far too long. So for all of my fitness enthusiasts who listened to us specifically for Dana's tips, I apologize. I know you're out there. But Dana, I have a question for you. I am in the market for obviously always leggings and I will be buying new leggings soon. Okay, restart. I will be buying leggings soon. And do you have any new legging brands that you cannot live without that the rest of the world needs to know about? Or favorites in general? Dana (00:50.292) Hmm. That's a good one. I have to be honest. I don't know that I have a new ones. Now I will say I definitely have my solid go tos for different activities. So depending on what you want leggings for, I think I can give so I wear different leggings for running than I do for like doing CrossFit than I do for just like everyday wear, right? Because now I can expand all of the expenses. Tiffanie (01:04.775) Okay. Tiffanie (01:16.871) Mm -hmm. They do everything. I like there's daily wear leggings and I'm like, I get that because I wear my leggings. But okay, so running, let's see running and CrossFit today. Dana (01:30.612) Okay, so for running, I really like the Wonder Unders by Lulu. They're more of their running. A lot of people like the Fast and Freeze. They're actually not my favorite. I like when I'm running things to be more compressive. And then there are several different athletic ones that I like for running too. So I feel like if you haven't tried athletic leggings, I do really like their stuff for running. For CrossFit, I will forever ever go to FLEO. They're just my favorite. They stay in place. They don't move. They are squat proof. So for anybody into leggings, that's an important thing. Tiffanie (01:59.639) Okay. Tiffanie (02:07.015) Yeah, yeah, yeah, I feel like we need to like, get it to where you're getting an affiliate with these things when I ask you. But it is, this is such a side tangent for everyone. But I, my for my birthday, my sister and the kids got me all these gift cards. So I got Lulu, obviously, and Athleta and then GNC, all of these things. And I've been saving it because I'm like, I don't know which ones I want. But Dana (02:13.364) Right. Tiffanie (02:33.415) I really want to try the athletic stuff. I just always shy away because you just never know. You know, you just never know. So I'm going to try athletic. Thank you. And we'll get you an affiliate discount one day. I have. Dana (02:38.324) Mm -hmm. Yeah, you should. But you've been hiking a lot, and I'll say, I can send you the link, but Athleta has actually cross leggings that are partly hiking pant material, part legging material. So the front is hiking material, the back is leggings, and they're amazing. Tiffanie (02:52.231) Perfect. Tiffanie (02:56.839) Awesome, yeah, because we are doing Grand Canyon Rim to Rim, not Rim to Rim to Rim, because I'm not Dana crazy, but Rim to Rim in the fall. So that would be fantastic. Thank you. Yeah, awesome. All right, fitness enthusiasts, now you know. Lulu, obviously, always a bet. Athleta, and then yeah, get me those hiking pants. Thank you. And if anybody would like them, let us know. Hello at thedentalatd .com. We are happy to send them over as well. And that my friends is how you get things done and I think today's conversation is super fun because I love communication. I love face -to -face communication. I love written communication. I love all of the things and I love over Communicating not to the point of you know annoyance but over communicating to the point that we know without a shadow of a doubt our patients fully understand exactly what they need to come back for, what was diagnosed, our team understands what they need to come back for, how they're going to schedule it. Dana, let's break down some of, I'm going to think of like my top three things that clients complain about or need help with, right? Because everyone comes into the dental team and they're like, we need systems. I'm like, my God, that can mean anything, right? So the top three things I feel like we get complaints on are communication in general. My team's not talking to one another. case acceptance is low or patients aren't coming back and the schedule is chaos. Just pu

There's always that one patient… Kiera talks about the professional way to go about communicating with a rude patient, even when it includes dismissing them (listen up for dismissal letter verbiage!). Remember: There's always a lesson to be learned in these situations. Episode resources: Reach out to Kiera Watch DAT Podcasts on YouTube Practice Momentum Group Consulting Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast Transcript: Kiera Dent (00:00.91) Hello Dental A Team listeners, this is Kiera and welcome to the Dental A Team podcast. I hope you guys are having the best day of your entire lives. I really do mean that. Today is, there's a really cool quote that I read and I want you guys to have it. It says, no matter how many mistakes you make or how slow your progress, you are still way ahead of everyone who isn't trying. That's from Tony Robbins. And I just, I read that the other day and I thought, gosh, our podcast family and our clients need to just realize like, We really are doing so much more than we think we are. We're doing so much better than we give ourselves credit for. So I hope you just like give yourself a nice pat on the back. I'll do it for you. Uh, but really you are doing a great job and I think it's so easy to criticize and it's so hard to compliment. And I think we build momentum in either one of those ways. And so look to see which way you're building momentum consistently. So today guys, I am on a quick tactical podcast. Are you guys ready for this? I hope you are. Um, one of these is going to be just really fun. I want you guys to have a quick tactical on how to handle difficult or rude patients. Don't worry, I go from like, it's amazing and we're so happy to like, how do you deal with those rude patients and what do we do with them? So if you're loving our podcast, please do me a favor and help us get into the hands of every dental practice out there by sharing this, by sending it to somebody who could use it, by someone who needs that boost, even if it's not this one, but send our podcast to somebody and leave us those reviews. That's how you guys are going to help us beat the tough dental podcast that is shared with all of the practices, because if we can help them be better, we help more patients, we serve more people, and we're able to all rise together. So with that, how do we handle these rude patients? Number one, I think about, let's define difficult or rude patients. Are they a good patient or do they just like, when we see their name on the schedule, do we all just like, because I have two people, one is the assistant dean from Midwestern. He told me that every year at Christmas time, he gave his team a gift and they were all able to go through and they actually dismissed like the top patients that really just made all of them cringe. And that was the gift he gave his team. And I've thought about that so much because we oftentimes think like we need every patient. No, we don't. We actually need those kind patients and we want the patients who are great patients that we don't look at. With that said though, there are some that will challenge us and I don't want you dismissing people that challenge. Now difficult or rude ones that we just literally like, oh my gosh. Kiera Dent (02:27.406) Give yourself the freedom and the luxury of realizing it's okay to dismiss them. And the way we can do that in a professional manner is you can just write them a letter and just say like, hey, Kie ra, at this point, we don't feel that we are serving and meeting your dental needs the way that we want to. And we're so committed to always being able to serve our patients at the highest level. We never ever, ever want to leave you empty handed or without a plan and a path. So as of now, we are having you removed as a patient within our practice due to the fact we don't feel like we're serving you at the highest level. And we're actually going to be recommending you to, and you list off two or three different dentists that are amazing in the area that could take great care of them. Now check with your legal team, just make sure. But really it's just, we're dismissing them in a professional manner. We don't feel like we're serving them at the highest level. And so we're going to actually dismiss them, but we're going to give them a place to go. And so we actually do have a sample one. It is not legal, and I will put stamps all over it. But it's one that you can say, after careful consideration and thought, we found that it will be in all of our best interests to sever the practice patient relationship here that we have with you. We found that we may not be the best fit for your dental needs and are unable to carry out the services you may require for your specific case. At this time, we're recommending that using dental care through a new dental care provider. And from there, like that was a little more direct. I do like it. I also think though, like, let