Dental A Team Podcast

News flash: Setting goals for yourself isn't selfish! In fact, Kiera encourages you to set personal, then professional goals. In this episode, she talks about why it's important to think about yourself a bit more, why taking personal time helps you AND your team, and the best way to actually set those goals. Say the things you want to have; be clear about the life you want. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Accounts receivable! Billers, do you often feel like you don't have time for it? This episode is your saving grace. Tune in as Kiera reviews benchmarks to track the health of your AR, tips for maximizing a short amount of AR time, and suggestions for seeking innovation with your schedule. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes Schedule a call with us

The Dental A-Team podcast is a whole three years old! To celebrate this milestone, Kiera shares the podcast's origin story (shout out to Half Dome in Yosemite). She also asks for a birthday gift: Will you help us clear one million downloads this year? This episode is also a good way to remember your own milestones, and to celebrate them properly! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Instead of dentistry tactics, Kiera talks about a human skill in this episode: kindness. Engaging with the public these days is more difficult than ever, but Kiera challenges listeners to go the extra mile. Easier said than done, sure — so she also covers filling your own bucket with self love. That way it's easier to show that same kind of love to others. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

It's another Tiff, Brit, and Dana takeover! In this podcast episode, they're giving tips and tricks for insurance verification. This task is a great one for any newbies in your practice as it teaches a whole lot about dentistry. The trio breaks down the following advice: Grouping by insurance company Focusing online first Transferring representatives When to do full versus partial breakdowns And more! If you're looking for even more meat for your insurance verification sub, listen to episode 460, Your Billing Playbook, which features Josh Smith out of Dental ClaimSupport. Episode resources: Reach out to Kiera Listen to episode 460, Your Billing Playbook Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

The Dental A-Team is joined by Dr. Nate Tilman! Fascinating history aside (read his bio below), Dr. Tilman talks with Kiera about his unique dental practice situation, how he's managed to merge five different practices into his own, and a strategy for doing so. He also speaks to the shifting of culture in his practice, what it took for him to recognize, and the success it's brought. More on Dr. Tilman: Originally from Salisbury, Maryland, Dr. Tilman attended Wake Forest University for his undergraduate degree. He was awarded his Doctor of Dental Surgery from the University of Maryland where he graduated Summa Cum Laude in 2001. Dr. Tilman served in the U.S. Navy Dental Corps for four years, including two years forward deployed aboard USS Ashland (LSD 48). Following his military service, Dr. Tilman moved to Newport, Rhode Island, in 2007 and opened Newport Family and Cosmetic Dentistry. He has had the pleasure to work with an amazing team and amazing patients in creating a state-of-the art, caring, and comfortable dental practice. His commitment to incorporating advanced technologies and techniques allows Dr. Tilman and his team to provide dental treatment in fewer visits and more comfortably than with traditional techniques. Episode resources: Check out Dr. Tilman's Rhode Island practice Reach out to Kiera Subscribe to the Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Bonuses: There's a good side and a bad side. (You may be surprised where Kiera falls.) In this episode, Kiera shares how to create a bonus structure in your practice without creating entitlement, what needs to happen to consider a bonus, and how to roll everything out. P.S. There are other ways to show appreciation than extra money in someone's bank account — Kiera talks about those too. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

It's time to dive into the very necessary tête-à-têtes with your team members. Kiera shares her insight on what these one-on-one monthly check-ins with team members look like at the Dental A-Team, including what's discussed, how skills are ranked, and why self-reflection is so important. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Dr. Paul Goodman — Dr. Nacho himself — is back on the podcast! He talks with Kiera about the four big decisions dentists make (first job, buying a practice, hiring first associate, and selling practice) and how they impact team members. There's talk of transitions, having uncomfortable conversations, the normalcy of friction (but not toxicity), and becoming a word ninja. This episode is all about changing the game of dentistry ... for the better. More on Dr. Goodman While chief dental resident during his general practice residency and hospital fellowship at Albert Einstein Medical Center, Dr. Goodman received advanced training and also placed and restored 150 dental implants. He has been a faculty member for Hiossen Dental Implant Training Program for the past 10 years and has helped over 100 general dentists place their first dental implants. Additionally, he teaches dental residents at Albert Einstein Medical Center, lecturing to dentists on placing and restoring implants. A graduate of the University of Pennsylvania School of Dental Medicine, Dr. Goodman has been practicing dentistry for over 10 years and works with his brother in two locations in Mercer County, NJ. Dr. Goodman has purchased three dental practices and shares his personal experience with retiring dentists in managing the expectations of their patients and team members during the transition process. He is the founder of Rising Dentists Study Club and Rittenhouse Consulting, LLC – both in Philadelphia. Episode resources: Chew on some Dental Nachos Listen to episode 72, Dentist-ing in 2019 Listen to episode 65, This Dental Decision is MORE Important Than Who You Marry Reach out to Kiera Subscribe to the Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Still going through lots of change in your practice? Have no fear, Tiff, Britt, and Dana are here to offer advice on utilizing what you've got. Their suggestions include: Looking at recare (consider assisted or accelerated hygiene) Expanding days Taking tasks off others' plates These methods are tried and true, and the trio gives details on how to make each of these work. Episode resources: Reach out to Tiff, Dana, and Brit Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

If you're a loyal podcast fan, you know Kiera has a hard time with the world of marketing. That means when she talks about her marketing successes, you'd better listen! In this episode, she dives into tracking your practice's marketing return on investment with KPIs. You'll learn tactics for… Tracking new patients (AND where they're coming from) Funneling patients to those successful marketing channels Tracking your promos And more! Learn the patterns of success for getting people to your practice and you'll know exactly where to put your dollars and get the biggest bang for your buck. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera joins the gang at the Growth in Dentistry podcast! If you're a loyal listener, you know on the Dental A-Team podcast we cover a lot of technical topics — KPIs and practice expansions and hiring and firing … the works. But it's important to put work into the simpler stuff too. In this episode, Kiera talks about being grateful and kind to our team members and patients. She also touches on the challenges with hiring at the moment, and what growth in dentistry looks like to her. Episode resources: Check out Dental Intelligence Subscribe to Growth in Dentistry Reach out to Kiera Subscribe to the Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

We all like to stretch our wings … Are you considering going bigger for your practice? This episode includes key information for practice expansion. Kiera goes into what to consider, how to get creative with space, how to inexpensively outfit an operatory, and loads more. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

No matter how successful you are, there's ALWAYS a next level. In this episode, Kiera guides listeners through what it takes to have a healthy practice. She touches on the 12 systems comprehensive cycle (below) and provides a checklist for what it takes to get your practice from good to great. Don't be intimidated by this list! Find out where you fall today, then come up with a game plane to get to the next level. The Dental A-Team is here to help you do that! Episode resources: Reach out to Kiera Check out the 12 Systems Comprehensive Success Cycle Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

You know her, you love her — Dr. Jenny Perna is back on the podcast! In this episode, Dr. Perna talks with Kiera about keeping a positive mindset in a variety of ways. A big one for Dr. Perna is fitness, so she discusses how she uses staying active to find that endorphin release each day. That endorphin release can help lead to more positivity with your team. A win-win. Dr. Perna is a breath of fresh air in this episode; you won't want to miss it! Episode resources: Follow Dr. Perna on Instagram Listen to episode 261, Associate to Owner, Taking the Leap Listen to episode 320, Plans Derailed? Here's What to Do. Listen to episode 388, 3 Tips to Be a Rockstar Associate Reach out to Kiera Subscribe to the Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Did you know that often when you're trying to accommodate your patients, you're actually undercutting your staff? Doctors, we're looking at you. Kiera shares how to master the scheduling lingo to make sure the right people are scheduling the patients. Telling patients they can come in whenever is not a solution, using the verbiage shared in this episode is. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera is all about key performance indicators in this episode, and why they're important. When framing KPIs as the vitals of your practice, it makes a lot more sense! Some of Kiera's favorite KPIs are … Production (net, not gross) Collection (at least 98%) How many new patients you're getting Average diagnosis Acceptance rate Overhead There are a lot more indicators she talks about in this episode, so whether you're a beginner with KPIs or elite status, there's something you can learn. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Innovation is the name of the game, and CareStack's Jim Gerson joins Kiera to talk about it. Whether you're part of a growing, ambitious practice or one that's aggravated by subscriptions that bog you down, 2022 is the year to think differently. Jim and Kiera discuss CareStack's abilities to streamline the following: Training of new hires Online scheduling Insurance verification Those practices that are innovating constantly are the most relevant. Are you one of them? About CareStack: CareStack was founded in 2015 by Dr. Mark Huzyak and Abhi Krishna. Mark has been practicing dentistry for the past three decades, and none of the systems that existed in the market could truly keep up with the needs of his growing group practice. So in 2015, Mark reached out to a group of software experts led by Abhi to create a state-of-the-art, cloud-based all-in-one technology platform that fundamentally transforms the way dentists work and manage their practices. Episode resources: Learn about CareStack, the best dental software for business success Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Tiff and Brit are taking over the podcast! Tune in to hear the fabulous consultants talk about why documentation and communication matters. The Dental A-Team rule: If it's not documented, it didn't happen. Tiff and Brit break down the inefficiencies that happen when proper notes aren't recorded and how to keep from going down an inefficiency rabbit hole. Episode resources: Reach out to Tiff and Brit Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

The Dental A-Team has some big moves on the horizon — keep an eye out at Authority Magazine and USA Today ;) In light of these opportunities, on Kiera's mind are moves to keep the passion alive in the dental industry. She touches on tips to not only be inspired each day by dentistry, but also ways to keep your success going: Take CE, expand yourself Seek to become an elite business owner Encourage a rock-solid culture Get yourself a coach You don't have to do all of these at once. Rather, pick one and watch yourself grow. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera and her Dental A-Team consultants have been in a lot of practices. In this episode, Kiera talks about accountability practices she's seen actually work in those practices. To get to the core of accountability, you need to do the following as a team: Speak with integrity Be clear with expectations Have a set timeframe Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Did you know there's a direct correlation between a perfect handoff and your case acceptance? Kiera explains in this episode, sharing perspectives from both doctors and hygienists. Remember the ICRP method? She touches on that, and gives pro tips on upping that case acceptance through handoffs. Episode resources: Reach out to Kiera Listen to episode 407, WWDD: What Would Doctor Do? Learn about the ICRP method in episode 383, How to Shorten Exam Times AND Keep Value Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

We all get burnt out at times — that's totally normal. But it's up to YOU to address the burnout. In this episode, Kiera and Brit give tips on how to go from low to grow. Recognize you're burnt out Find the cause Make goals + measurements Associate with the right people Each of us has ownership over our burnout, and the advice given by Kiera and Brit will help you confront those concerns and overcome them. Episode resources: Reach out to Brittany and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Dr. Dave Moghadam joins Kiera to discuss getting your hygiene team on the same page and at the same point of understanding. He shares his approach, and goes deeper into the following: Gather all information and establish a flow of procedure Hold a longer meeting for your hygiene team to review and add their own ideas Allow a period of follow-up for questions Transition into monthly or quarterly meetings to continually update Dr. Moghadam utilized the Dental A-Team's hygiene course to help him come up with this approach to calibrate his hygienist team. About Dr. Moghadam: Dr. Moghadam was born and raised in Morris County, New Jersey. After completing his undergraduate degree at Rutgers University in New Brunswick he went on to obtain his Doctor of Dental Medicine degree from the University of Medicine and Dentistry (UMDNJ) in Newark. During his time at UMDNJ, Dr. Moghadam received extensive recognition for his outstanding leadership, academic and clinical aptitude, and dedication to the profession. Some of his achievements include receiving the William R. Cinotti Endowed Scholarship and the American Student Dental Association Award of Excellence, as well as induction into the Gamma Pi Delta Prosthodontic Honor Society. He then chose to complete a general practice residency at Robert Wood Johnson University Hospital in New Brunswick where he received advanced training with an emphasis on comprehensive restorative treatment, endodontics, and implant dentistry. Dr. Moghadam is also an active member of the American Dental Association, the Pennsylvania and New Jersey Dental Associations, the Academy of General Dentistry, and the American Academy of Implant Dentistry. He has had the honor of serving as a member of both the board of trustees and the board of delegates for the New Jersey Dental Association. Dr. Moghadam has attended numerous continuing education courses and strongly believes that furthering his knowledge and expertise is essential to providing his patients with the level of care and respect that they deserve. Episode resources: Check out Dr. Dave Moghadam's practice Listen to episode 439, How to Merge Small Practices Into Large Ones Sign up for the DAT hygiene course Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera and Tiffanie are both on the pod — this time to talk about a topic many, many practices (and businesses worldwide) are struggling with: hiring. The following points are discussed: Write solid ads Have a solid culture Use incentives that work (Kiera and Tiff give many ideas on these) This episode covers perspectives from both a doctor and a team member, so everyone is covered. Episode resources: Reach out to Tiffanie and Kiera Listen to episode 464, Break That Negative Morale! Listen to episode 440, 3 Tips to Hiring Your Unicorn Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera and Brittany dive into what makes and breaks morning huddles in your office. These meetings are opportunities to coordinate and work together no matter the different departments. Kiera and Brittany share their favorite ways to kick off these meetings, what team members should know going into a meeting, the best items to include in the meeting, and a ton more! Episode resources: Reach out to Brittany and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Dr. Lewis Chen is aboard the Dental A-Team! Dr. Chen has become an extremely successful dentist in a short amount of time — like, 10-practices-in-two-years successful. He shares with Kiera what he did differently to find his success, including utilizing the right resources and committing to a schedule. Dr. Chen and Kiera also discuss the difference between work and luck, things that went well, and pitfalls he wishes he'd avoided. He also shares life hacks, his best tip for delegation, and how to elevate teams. More about Dr. Chen Dr. Lewis Chen was born and raised in New York. He completed his Doctorate of Dental Surgery (DDS) from Columbia University College of Dental Medicine and graduated top of his class with highest honors and distinction. Due to his outstanding clinical performance, leadership, and selfless contributions to Columbia, he was one of few to be nominated and inducted into the only renowned, national dental honor society, Omicron Kappa Upsilon (OKU). After graduation, he completed his residency at the Bronx VA, which is nationally known to be the most prestigious, competitive, and comprehensive program in the country due to its strong focus on full-mouth reconstructions, cosmetics, prosthodontics, endodontics, and oral surgery. Throughout his high school, college, and dental school years, he actively served as a tutor and mentor up until private practice. Because of his commitment in teaching and education, he also serves as Instructor of Clinical Dental Medicine at his dental school alma mater. He carries his passion for teaching from the classroom setting into a dental office by educating patients so that they can begin to take control of their oral health and make informed and calculated decisions. His primary focus is to cater to patients and exceed their expectations. Episode resources: Get in touch with Dr. Chen on Instagram Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

This episode dives into confidence in leadership and a focus on small victories. When you're setting your weekly goals, are you finding any of the following taking place: You've overcommitted yourself; you didn't prioritize what needed to be done; or you didn't delegate. Kiera encourages listeners to make small promises instead of unwieldy ones — this also gets your team to believe in you! Look to see where you're setting yourself up for failure and commit to fixing it. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera is joined by Dental A-Team consultant Dana Morsell to talk about setting goals for 2022! The two give advice on what makes a successful goal, what types of goals offices tend to set, how leadership can help the team meet goals, and more! They also discuss what DAT's own goals will be. In 2022, it's grow or die, and we want to help you GROW! Episode resources: Tune in on Fridays for Donuts with Dana Reach out to Dana and Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Happy New Year, fam! In this episode Kiera is kicking off your new year in a magical way. She guides listeners through an activity that'll set each department in your practice up for success in 2022 while including a reflection of 2021. Lists, schedules, patterns, and a ton of possibilities. By the end of this episode you'll have up to three goals that'll propel you into your best year yet — professionally and personally. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Brian Bradley, vice president at The Egoscue Method, joins the Dental A-Team podcast to relieve some pain. Just like dental practices encourage patients to brush and floss, Brian is here to encourage caring for your joints and tendons proactively. He shares what Egoscue is, how to care for chronic pain smartly, and even walks listeners through an activity to understand your body's alignment. Give this episode a listen and you'll leave with the belief that your body system isn't going to betray you. About Brian: Brian is on a mission to help millions of people learn how to live healthier, pain-free lives and achieve complete fitness. A frequent speaker at industry events, he presents, consults, and conducts training with corporations, organizations, and nonprofits on the topics of chronic pain, healthy living, and high-level performance. His clients include Titliest, Golf Digest, the PGA, the Tony Robbins Companies, Bulletproof Radio, YPO, the Seattle Study Club, MLB, the NBA, and the NFL. Brian has been preaching "true" biomechanics and human anatomy using The Egoscue Method for 30 years. As the Posture-Pain-Performance coach and motivational speaker, he has spoken in more than 15 countries, promoting a myriad of healthy principles for achieving success in all areas of personal and professional life. Brian believes that real and lasting change can happen when we commit to health as a lifestyle. His postural training, fitness experience and engaging personality get people of all ages moving and digging deep to get their best results. Episode resources: Learn more about The Egoscue Method from a DAT perspective: www.egoscue.com/ateam Get in touch with Brian directly on Instagram or Facebook Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Listeners, stop sticking your head in the sand about the negative morale in your practice! Kiera gets real in this episode and encourages fellow Dental A-Team members to recognize, know their role, and do something about negativity. She even shares DAT's own struggles with such low morale lately and how she's been able to climb out of it. Episode resources: Reach out to Kiera Listen to episode 455, How to Boost Team Morale Listen to episode 234, Creating Smiles — LITERALLY Listen to episode 148, Step by Step to Having Uncomfortable Conversations Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Whatever you celebrate, happy holidays! Kiera reflects on what this past year has meant, the wins she's had, and thinks about what the new year will bring. She also encourages listeners to journal about their own 2021 experiences and beyond! Take this holiday season to reflect and make goals to evolve into the best version of yourself. We're so happy to have our Dental A-Team around us. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Derick Van Ness, founder and wealth strategist of Big Life Financial, is here to make tax-talk interesting! He joins Kiera to educate listeners about tax efficiency, and specifically research and development credits. Learn about the history of R&D credits, the steps to be successful, and why this tax approach absolutely applies to dentists who are 1) paying taxes and 2) making a profit. Most of the practices Big Life Financial works with get $30,000 to $75,000 back by experimenting with these credits! Derick even shares whether or not this approach will get you audited or not. Episode resources: Learn more about Big Life Financial Book your free tax strategy session Get in touch with Derick directly: [email protected] Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

We're rounding out the year by sharing phrases that'll get your patients saying YES! The Dental A-Team has put a ton of time into figuring out what works best when speaking with our patients, what gets your practice results better and faster. The idea is to think about the outcome you want and then listen to the verbiage you're using. Kiera gives advice on some phrases you could use … as well as words you definitely shouldn't. Episode resources: Reach out to Kiera Listen to episode 311, How to Stop Cancellations Listen to episode 250, Magic Phrases and Pre-Payments Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Josh Smith, co-founder of Dental ClaimSupport, is here to tell you what's going on in the dental billing world (and even makes it sound exciting)! Josh and Kiera go through a slew of topics, including biggest mistakes dental practices are making with billing, what to do about crowns and buildups, best clearinghouses, tips for insurance verification, and so, so much more. About Josh: Josh Smith attended the University of Georgia and graduated from UGA's Terry College of Business in 2009. After college, he quickly joined a dental group out of Savannah, GA. He focused his skills on dental billing and management, and rapidly moved out into the field to manage dental offices. With the combined expertise of billing and management, Josh and his two other co-founders birthed Dental ClaimSupport in 2012. Since then, DCS has been an industry leading dental billing firm that eliminates insurance strain and ensures dentists collect what they produce. Josh resides in Savannah with his wife and two daughters. He enjoys all sports and is an avid fan of the UGA Bulldogs. He loves fishing and golfing and is always good for the occasional dad joke. Episode resources: Learn more about Dental ClaimSupport Read Josh's book, Ultimate Guide to Dental Billing and Reporting Get in touch with Josh directly: [email protected], Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

It's the most wonderful time of the year, and people like to enjoy it by taking time off. And that's okay! Kiera discusses why vacations are so important for both those taking them and those still working in the office. It's a chance for recharge and to find out where the gaps are in your office. Not convinced? Press play to get some inspiration for why it's great for team members to take lengthy vacations. Episode resources: Reach out to Kiera Listen to episode 446, Define Your 30-Minute Downtime Window Listen to episode 423, Help Me! Plus, the Power of Downtime Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera is inviting you to have the best morning ever … every single day. How could this be possible? By setting up a miracle morning, or a set structure, for yourself! Kiera shares how having a routine each morning has helped set a positive vibe for her days, and gives ideas to you to cater your morning tasks to your personality. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Randon Jensen, a dental broker with CTC Associates, is the latest guest on the Dental A-Team! He joins Kiera to talk about a very, very popular topic right note: Selling, merging, or buying up practices! The two discuss answers to the following questions: What's the smartest move for practices to make right now? Who comes out financially ahead with different choices? What are the emotional costs? What are some of the determining factors to make a decision? And a ton more. Randon is one of the good brokers, and gives his honest opinions on how different futures for dental practices can shake out. About Randon: Randon Jensen, a native of Preston, Idaho, currently resides in Bountiful, Utah with his wife, Cami, and their five children. He graduated Magna Cum Laude from Utah State University with a Bachelor of Arts in business management. Prior to joining CTC Associates in 1999, Mr. Jensen worked in mid-level management for Wal-Mart Stores, Inc. In addition to authoring and co-authoring scores of articles and other publications on the topics of practice transitions, dental partnerships, associateships, mergers, marketing, and practice management, Mr. Jensen has had the privilege and opportunity to lecture to a number of professional groups on those same topics, including groups such as the National Association of Practice Brokers, the Practice Valuation Study Group, the Utah Dental Association, the Academy of General Dentists, the Metro Denver Dental Society, the Provo District Dental Society, the Roseman University School of Dentistry, and the University of Utah School of Dentistry, as well as several local and regional study clubs. Mr. Jensen is privileged to have worked with so many excellent dentists and other professionals over the years and is grateful for the one-on-one, personalized service he is able to provide his clients and customers. It is a privilege for him to work in such a great industry with great people. Episode resources: Learn more about CTC Associates Get in touch with Randon directly: 801-298-4242 or [email protected] Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Do you know someone who's been poached from one job for another? In this episode, Kiera talks about her experience with poaching as an employer (spoiler alert, it's not fun) and encourages listeners to be ethical in their hiring efforts. Her advice: Don't poach from other offices and have a good culture — that way, your employees will think twice about leaving your business. Episode resources: Reach out to Kiera and Brit Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Boosting morale in your office doesn't need to be extravagant, but it does need to be intentional. Kiera and Brit discuss what your office can do to create lasting happiness in your practice. The two even give examples of what the Dental A-Team is doing and whether or not they're working. Episode resources: Reach out to Kiera and Brit Listen to episode 418, Your Team Members Are the Avengers Listen to episode 234, Creating Smiles — Literally Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Cory Pinegar, CEO of CallForce (a dental scheduling business), joins the Dental A-Team family! He and Kiera talk about what it takes for dental practices to get creative these days, and how CallForce can help (particularly with answering calls, recare, and insurance verification) in a world trending toward automation!. In Cory's words, it's innovation or death. Is your practice keeping up with the changing and advancing times? Even with dentistry as a relationship-driven process, the field is moving toward automation, and the time to jump on the bandwagon now. Learn how your practice can get a head start! Episode resources: Check out CallForce Get in touch with Cory directly: [email protected] Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

It's the most wonderful time of the year … holiday work parties and bonuses! Kiera takes some time to talk about successes she's had in celebrating her business and her coworkers, and she wants you to do the same! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Role-playing can definitely have an awkward pang to it, but Kiera's here to sell you on why role-playing actually works and how it provides a consistent experience for your patients. She even gives tips on what to say to people who are nervous about acting things out in front of others. Already a believe of role-playing and/or interested in incorporating it into your practice regularly? Consider folding role-playing into the Dental A-Team's 12 Systems Comprehensive Success Cycle! Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

We're extra grateful on the podcast today, and we want to encourage each of you to share the love with your fellow team members. Kiera talks about how you can help others feel special and significant in their jobs, and make your practice a welcoming place to be. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Kiera is joined by Morgan Stump, sales manager with Provide, to chat about dental financing. Provide is a leading lender for a range of medical practices, and with Morgan as one of the top people in the industry, he has a lot of answers to your financial questions. He gives tips about the following in this episode: How to qualify to be an owner as a student or first-time buyer How conventional loans work compared to Provide Why now is the best time to refinance, expand your practice, or purchase equipment What to look for when buying a new practice And more! Episode resources: Try out Provide Get in touch with Morgan directly through email ([email protected]) or phone (503-686-3284) Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Did you know that when your front office staff isn't smiling when they answer the phone, it can actually cost you thousands of dollars? This episode is all about the welcome wagon of your practice — the front office. Kiera talks about why so many practices fail to capture potential new clients, the best way to answer the phone, and how your front office team can level up. Plus, we have resources you can use! Download our 5-minute new patient phone call script, as well as a phone call scorecard. You know at the Dental A-Team we've got everything you need! Episode resources: Reach out to Kiera Listen to episode 147, Is Your Front Office Killing Your Practice? Listen to episode 40, The 5-Minute New Patient Phone Call Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Chris Sands and Brent Saunier are on the podcast to talk about the hottest topics in the dental accounting world. Founding partners of Pro-Fi 20/20, these dental CPAs chat with Kiera about how to reduce overhead and expand the number of patients coming in, expense metrics from the hundreds of offices Pro-Fi works with, a tax rule you NEED to live by, what to stay away from financially with your business, and a ton more. Pro-Fi 20/20 is an accounting business that the Dental A-Team recommend. This episode is a goldmine of information from two fellows who know what they're talking about — especially with regard to the dental industry. Episode resources: Learn more about Pro-Fi 20/20 Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

This episode is full of inspiration to build and bond your practice! While dentistry is hugely important, so is having fun as co-workers! Even with restrictions still in place due to COVID-19, there's a lot you can do to pep up your team. Press play and listen up to hear from Kiera how to celebrate each other as a team, how often to have activities, who to sign the planning out to, and why it's important to keep a good attitude. Kiera also shares a lot of different activities you can do to get your team stoked to be working together. Episode resources: Reach out to Kiera Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes

Did a patient cancel? Are things slow? It's important to have downtime tasks for when things aren't chugging along as fast as they normally are! Kiera talks in this episode about how to maximize downtime in your practice, specifically … Defining what qualifies as downtime for your practice Holding people accountable Coming up with tasks to do during downtime By defining downtime, team leads don't have to micromanage; instead can spot check. Episode resources: Reach out to Kiera Listen to episode 423, Help Me! Plus, the Power of Downtime Listen to episode 175, 11+ Ways to Maximize Your COVID-19 Downtime Listen to episode 64, Multi-Tasking is a Lie Subscribe to The Dental A-Team podcast Become Dental A-Team Platinum! Review the podcast on iTunes