Profitable Salon Owner Podcast

Takeaways: 4:30 - I can’t claim ERC if I received the PPP?7:40 - Partial or full suspension qualifications10:15 - If my business has grown, how does that work? 19:30 - Looking at tax deductions in all avenues24:00 - What strategy is compared to compliance27:40 - When is it time to break up with your CPA?Quotes: 12:00 - “If you had full or partial suspension then you qualify” (Jeff Socha)21:30 - “What you do in 2021 is what your compliance will be reporting in 2022” (Jeff Socha)25:45 - “It's not about buying a product, it's about engaging into the planning to solve your problems” (Jason Everett)Links Mentioned: High Performance Salon Academy : https://highperformancesalon.com/Website: jeffsocha.com

Takeaways: 3:40 People can do what you do, but nobody has your story5:10 How to build the best story of yourself11:35 How do you tell stories as a salon owner14:30 HERO Story telling (Heart, Education, Results, Origin)17:45 Journaling some of your memories because of that story 21:45 Conflict and desire in your storyQuotes: 4:00 Your story is like your fingerprint (James)13:45 People are paying for your perspective on things (James)21:20 The story will make the sale so it doesn’t sound forced (Jason)28:00 Here’s ‘what is’, here’s ‘what could be’ (James)Links Mentioned: High Performance Salon Academy : https://highperformancesalon.com/Instagram: @jamescooperfilms

Takeaways: 3:00 What are control freaks4:45 Delegation vs Abdication7:30 Four steps delegation (1. I do, you watch; 2. I do, you help; 3. You do, I help; 4. You do, I watch)14:00 Shrink the task for better outcome, then add more. (Builds confidence)20:00 Hiring someone who is better than you (Can do your job better than you)Quotes: 2:50 “They are a control freak and have to be in control” (Doug)13:30 “Don’t give someone an agreement that is too big knowing they cannot keep it” (Jason)18:30 “Your job is to help people get wins” (Doug)23:00 “You won’t allow others to fail” (Jason)Links Mentioned: High Performance Salon Academy : https://highperformancesalon.com/

Takeaways: 6:00 A hamster on a wheel is busy but is not making any progress. 7:00 Doing the activity (busy) everyday but not making any progress. 12:15 How do you buy back your time and be productive16:00 Lower value tasks that you should not be doing19:30 How much is your time worth? Quotes: 4:00 We wear “Busy” as a badge of honor. (Jason)16:35 How do I elevate my time? (Doug)19:30 How much is your time worth. What is your effective hourly rate? (Jason)

Key Takeaways:5:00 - How business/salon owners are taxed 8:00 - How to setup your taxes (dividend plan)13:00 - Capture those that we are spending money on for tax deductions 15:45 - Emergency Wage Assistance (Canada) + Emergency Business Account (Canada)18:45 - PPP Loan 21:25 - Putting our kids on payroll (deduction)Quotes: 19:15 - “If you are eligible for the PPP Loan, go out and get it and max it out.” (Bob)25:30 - “There are compliant CPAs and there are creative CPAs.” (Jason)Links Mentioned: Bob Gauvreau CPA Firm - https://gauvreaucpa.ca/

Key Takeaways:4:08 - Poverty Mindset with money (People don’t have a good relationship with money)7:30 - The 5 financial You’s14:40 - Define the destination What do you want?20:30 - How do we bridge the gap between the owner and the employee22:00 - Putting our team member in a better position (investing in your team members)Quotes:"If you can't speak open and honestly, not just about your wins, but also about the things you haven't done well. It means those situations and experiences have power over you." (Jackson Millan) (6:30)"The only difference between a dream and a goal is a plan." (Jackson Millan) (16:20)Links Mentioned: Jackson Milian Facebook : https://www.facebook.com/jackson.millanJackson Millian Program : shor.by/TheWealthMentorHigh Performance Salon Academy :https://highperformancesalon.com/

Key Takeaways: 2:15 Social Media Burnout overview7:23 How salon owners are feeling towards social media (one word)11:10 What’s professional and what’s authentic13.15 Social Media Imposter Syndrome overview19:00 Focus on what is profitable as a salon owner20:45 Taking a break from social mediaQuotes“It feels like I have to be perfect right now” (Jamie Dana) (7:45)“Be authentic but be my professional self” (Doug Campbell) (11:43)“Focus on one to two things at a time that I love that will bring me money” (Jamie Dana) (16:00)Links MentionedJamie Dana YouTube : https://www.youtube.com/channel/UCQRi9AqAtLRkzzmxcdc5kKgJamie Dana IG : https://www.instagram.com/jamiedanahairstylist/

Key Takeaways:03:17 - The biggest mistakes people make when marketing themselves online06:25 - Tips on building a gorgeous AND functional website 09:30 - The detriment to having too much text copy on your website12:10 - The numbers behind the website 17:10 - Should you be concerned about massive follower count?Quotes:“Now that websites are turning more into lead generation tools instead of fancy brochures, we’re flipping the script on traditional website design and web build” (Lucas) (04:31)“Social media has been pushed down the throats of salon owners tremendously.” (Lucas) (07:37)“Social media is your portfolio, google is your client acquisition.” (Lucas) (08:10)“If they’re not getting what they want in the first 30-60 seconds they’re probably going to leave anyways.” (Jason) (11:37)“Advertise as locally focused as possible.” (Jason) (17:56)

Key Takeaways:04:30 - The importance and proper technique of debriefing situations08:25 - The issue with emotionally branding yourself13:40 - How to successfully debrief in a personal development meeting16:45 - Your job as a leader during a team debrief 22:30 - How to debrief with your clients at the chairQuotes:“It's a program that your subconscious creates to handle a situation.” (Doug) (01:33)“What worked, what didn't work, and what’d you learn?” (Jason) (06:05)“If your little voice learned that one thing in high emotion, when that situation happens again you’re going to go right back into high emotion.” (Doug) (08:07)“We talk about the situation and not attacking people.” (Doug) (15:05)“Thats a wall, that's why people get stuck, they keep taking things back instead of teaching people how to grow through it.” (Doug) (15:46)Links mentioned:www.highperformancesalon.com

Key Takeaways:03:13 - How and when you should fire YOURSELF09:10 - Getting caught in a comfort zone transferring from behind the chair to being a business owner15:33 - Jason gives a model for how to determine if you should be keeping or firing an employee23:20 - How to prepare to fire a cancerous top performer Quotes:“Fire yourself from the job that you have and give yourself the job of the owner.” (Jason) (07:19)“That's part of what profit is, is paying you or rewarding you for taking the risk and putting yourself in that position.” (Doug)(11:09)“Are your top performers costing you more money than they are making you?” (Jason) (14:06)“If their values do not match the business then guess what, they need to go” (Jason) (17:27)“I have never had someone come back to me and say I wish we would not have fired so and so, I have never heard someone wish they would come back” (Jason) (26:26)

Key Takeaways:8:36 - The largest reason your clients are no-showing your stylists8:43 - Keeping a positive relationship with your staff8:44 - How to motivate your team to practice their skills8:48 - Learning the RIGHT lessons from every situation, not just the easy ones8:50 - Hot tips from 2 successful salon owners on building relationshipsQuotes:“What is the secret ingredient to becoming more successful behind the chair.. It has always been relationships” Matt 8:34“Give opportunity to people that I see are pushing and putting in effort” Matt 8:45“I dont do as much management, I do more relationship building” Doug 8:47“Listening is probably the biggest thing.” Matt 8:51“Put your hand over your heart next time you are having a conversation” Jason 8:53

Key Takeaways:02:40 - Doug’s tells his story of switching from a hybrid salon to a fully commission salon08:39 - The issues that might arise while owning a booth rental salon11:10 - The ways the salon culture has improved moving to a commission based model14:30 - How Mandy and Ashley told their team they were switching salon models19:30 - Advice on transitioning company structureQuotes:“We could not control the culture leasing out stations” (Ashley) (08:08)“When you’re growing people and allowing them to grow, it is much different.” (Doug) (10:52)“Know that not everyone is going to convert and that is okay, be patient” (Mandy) (17:22)“You need to know the rules and make sure you’re running it correctly.” (Doug) (20:43)“The biggest mistake that rental salons make is running your salon like a commission salon but paying everyone like a rental salon” (Jason) (21:25)

Key Takeaways:03:23 - The main drama that affects growth in a salon and how to get around it05:10 - How to curb miscommunication in your salon12:40 - The importance of using a “time to do” list to continue your success16:40 - The struggles of being a perfectionist in the beauty industry and how to get around them18:00 - Hot tips on how to keep growing during a shutdown 21:00 - How to spend your office hours as a salon owner to stay productive Quotes:“The code of honor is designed to help everybody show up as the best version of themselves.” (Lindsay) (04:39)“If you don't know where your money is leaving or how it is coming in, then you cannot influence any part of it and you don’t have a stable environment for everybody.” (Lindsay) (07:46)“Most people over plan a day and underplan the year” (Jason) (13:52) “Version done is better than version none.” (Jason) (16:33) “If you focus on your growth, the salon's growth, and your staff’s growth, you will forever be a growing salon.” (Jason) (21:52)

Key Takeaways4:18 Every Business is Different6:45 Why Do You Need to Know Your Salon’s Value9:45 Fair Market Value16:46 How Sellable is Your Business?QuotesDoug: 1:36I think it's just good to be grounded in what a realistic value of your business in. Because again I said, the whole thing, if you're not aware of it, you can't manage it. You can't make it worth more. You can't offer the right people into your company if you don't know what that number is.Laurel: 4:18So that's the first thing that's very difficult because every business is different. Every salon is different and because the humans are different, so in how they handle things.

Key Takeaways:01:50 - The purpose and overview of PPP loans07:00 - Who qualities for the second round of PPP loans09:05 - What defines a “quarter” for the PPP loans, the answer might surprise you12:30 - The importance of having a relationship with a business banker16:30 - Why having a coach through these times is vitalQuotes:“More than likely there is going to be some extra cash with this that you can use for other things” - (Doug) (03:15)This is your opportunity to go to bat with your accountant, with the SBA… to qualify for this second round of PPP”- (Jason) (08:34)“This is an opportunity to stabilize your business and possibly catapult it into a much better position by later in the year” - (Doug) (16:05)“Use it for the areas you need to use it for, use it in things that you can invest in the growth of your company.” (Jason) (18:10)

Key Takeaways:03:55 Learning to question yourself with “what am I truly capable of”05:43 Discussing the fact that you have to CHANGE yourself in order to LEAD better06:44 Overview of a customized personal development challenge ran by HPSA12:02 Going through different vices adults use as “pacifiers” in their everyday life14:50 The “how to” and physical benefits of taking a daily cold showerQuotes:“When people see you are willing to push yourself, willing to take yourself to that next level, it encourages them to do it. ” (03:30)(Doug)“If I am my biggest problem that sucks, but on the other side it is good news because the only one you can truly change is you.” (05:33)(Doug)“Publicly accepted pacifiers that we use for our emotional support.” (13:02)(Jason)“If you cannot give this up for 7 days, there is a bigger problem that you need to look at.” (13:50)(Doug)“The healthiest high you can possibly be on is when you experience what you’re capable of.” (22:58)(Jason)

Key Takeaways:04:39 - Gift Card Promotions09:04 - Dangers of Discounting Down09:28 - Perks of Valuing Up11:35 - Pre-book Contests18:39 - Marketing for JanuaryQuotes:“And we always say you got to add value, value up. Don't discount down. Don't put everything on 50% off for January to get people in the doors.” (2:49) (Doug)“I want to tell you that in a digital world, physical things have a big impact.” (15:40) (Jason)“Literally every single day of January, you should have something that you create to get people to come in the salon.” (19:03) (Jason)

Key Takeaways:02:08 - What is December In A Typical Salon03:26 - The Most Important Thing To Sell This December05:18 - Enjoy December By Staying Healthy10:02 - It’s Not About The Amount Of Time, But The Presence And Quality16:08 - Give Your Brain A Minute To RelaxQuotes:“So if something shows up in your life, usually something else moves out of your life.” (04:45) (Doug)“It's not about the amount of time you spend with your family, the time you spend for yourself or time you spend at work, it's about the quality of that time. The presence you have in each of those things.” (10:12) (Jason)“Social media is kind of like people's new coffee.” (12:17) (Jason)

Key Takeaways:01:10 - It’s The Busiest Time Of The Year02:42 - What Are The Things To Do To Plan The Holidays For Your Salon Business03:32 - Biggest Mistakes That Salon Owners Make During Holidays08:42 - A “Popsicle Sticks” For Conversation Starters17:12 - Holiday Open HouseQuotes:“I think as a salon owner, one of the biggest things, and the ladies can chime in on this, is controlling the mindset of what are we about, what are we doing about the experience.” (05:59) (Doug)“I think you just need to find in your environment and your area of what works best. Don't solve a problem that you don't have.” (14:39) (Doug)“I don't think there's any good rules that come out of anger when you put them in place.” (15:44) (Jason)

Key Takeaways:07:37 - Shoot Videos That Talk About Promotions Or Special08:10 - Many Are Still Getting Nervous In Front Of Camera11:01 - Make Your Salon Transactions Legally Through Writing14:42 - Communicating Through Models and Methods18:05 - Be The Unique Person To Stand Out In Your Local MarketplaceQuotes:“Are you making some really simple mistakes on taxes that are robbing you from the lifestyle that you deserve to have?” (10:42) (Doug)“If somebody is not hearing the other person, you want to put a mediator in the middle and control how the conversation goes. What if you use a model? What if you draw a model?" (15:23) (Jason)“If you're sitting in the middle of the forest with other people and you're sitting in one place, it's really hard to find your way out of a thick forest sometimes. You got somebody from the outside comes in, then all of a sudden it becomes very clear what the path is.” (18:47) (Doug)

Key Takeaways:05:11 - Goal Of Having A Strong Associate Program06:48 - Common Mistakes When Building Associate Programs09:15 - Start Everything By Planning10:06 - How Does P-A-C-C Improve Your Salon20:24 - Perfectionist Game VS Installation GameQuotes:"All salons are different." (06:38) (Doug)"Better to be having somebody trained that leaves and somebody that you didn't and stays." (08:18) (Chris)"That there's a difference between knowing something and being able to do it." (17:48) (Jason)

Key Takeaways:01:07 - Having Fun Doesn’t Mean Playing Around Work03:47 - Difference Between Goofing At Work And Having Fun At Work08:10 - Why Games Are Important To Learn Inside The Salon13:44 - Create A Fun Environment To Keep The Energy Up15:16 - Effective Ways To Successfully Operate Your SalonQuotes:“If you're doing something, if you can't find a way to have fun doing it, then do something else.” (01:31) (Doug)“If you love what you do, you'll never work a day in your life.” (01:40) (Jason)“Your team in the salon are just like children in the sense that they like to be treated like human beings. They don't like to be treated as less than.” (17:12) (Jason)

Key Takeaways:04:56 - The Best And Worst Employees07:05 - Relationship Business08:26 - First Reason Why Your Staff Might Hate You12:20 - Being Tired Might Get Your Staff Secretly Hate You15:16 - Being On The Phone All The Time Brings You A Negative ImpactQuotes:“Everybody is a leader, but a smart leader knows how to bring out the best in other people.” (08:15) (Winn Claybaugh)“Gratitude is a muscle, it needs to be exercised.” (21:33) (Jason)“Get back to the original joy, your original why of entering the industry, of wanting to become a salon owner, stay true to what that original reason was, and that brings you the joy. And you better believe, with that joy, that comes along with being a better leader.” (26:27) (Winn Claybaugh)

Key Takeaways:03:10 - How To Get All Of Your Guests To Come Back In07:13 - Salon Experience: An Escape To The World13:54 - Your Customer's Fun Experience Starts At Your Door17:44 - Connecting With The Right People Is Important20:51 - Stay Positive And Opportunities Will Be In Front Of YouQuotes:“The key is the making it fun and entertaining. Because part of the salon experience, really, is an escape.” (07:13) (Doug)“When you get smacked in the face with one of the biggest challenges, that there's something to be grateful for. I think that's a sign of an emotionally healthy individual.” (15:30) (Jason)“I don't ever let it wipe me out and I don't give up. I mean, I do not.” (18:54) (Chelle Neff)

Key Takeaways:04:00 - Develop A Process Of Getting Talent To Audition For You07:09 - Unique Setup For Commission Salons09:52 - An Extraordinary Audition Process for Your Salon13:22 - Building A Relationship Within Your Team18:17 - What Does It Look Like To Have A World-Class Audition Process For Your Salon BusinessQuotes:“There was no win-win scenario situation I guess we'll say.” (04:53) (Shelby)“They want to have that team culture, they just don't know how to create it.” (05:40) (Jason)“This is not something that you just built overnight, like you just built a relationship.” (11:06) (Jason)

Key Takeaways:2:12 Jason explains High Octane Adventures7:10 Taking direction as a salon owner9:55 The importance of listening and level of trust18:47 First impressions change in the midst of growth

Key Takeaways:03:12 - Searching For People To Work On Your Salon Is Difficult04:51 - Set A Positive Mind To Attract Great Employees08:02 - Set A Great Perception Within Your Salon15:21 - Surround Yourself With Positive People17:37 - How Are You Leading your Staff As A Salon Owner?Quotes:“This is one of Mack Newton's deals, when you project your future for where you want to be, subconsciously your body will start doing things to get you there.” (04:35) (Doug)“Reality is created by agreements.” (05:53) (Jason)“I think the mindset to go with here, as a business owner, is you've got to get the mindset that I am the pathway for people to have amazing lives.” (20:47) Doug)

Key Takeaways:04:25 - How To Come Out Strong Amidst The Crisis09:16 - There Will Come A Point Where Some Part Of Your Management Team Need To Go10:37 - Benefits Of Being A Part Of High Performance Salon Academy17:52 - Figure Out Truth VS Fact23:20 - Who Are The People Who Bring In Money To Your Salon Business?Quotes:“Nobody ever wants a salon walkout, but it happens to the best of the best.” (00:00) (Jason)“Let's just focus on what you can control now and what you're going to do, and we're going to set a plan.” (14:26) (Lia)“This business was not built on two people's income.” (22:40) (Lia)

Key Takeaways:02:41 - Phones: The Safest Thing For Both Salon Clients And Employee06:27 - How John Harm Changed The Game In The Salon Industry12:00 - How Meevo Software Makes Salon Appointments Easier19:05 - Utilize Your Device To Interact With Your Customers21:55 - Stay More In Communication And Preserve Your Relationship With Your ClientsQuotes:“Trying to learn a lot of that stuff on your own, I mean if you want to waste a lot of time and beat your head against the wall, then that's a really good pastime. But I'd say go find professionals that can handle those problems with you.” (06:07) (Doug)“The best device you can be on is your own.” (18:51) (Jason)

Key Takeaways:05:02 - Reasons Why Virtual Consultations is a Must In Salon06:02 - How Consultation Online Affects Your Revenue09:39 - Seeing More At The Emotional Side16:41 - Bringing Your Staff Closer20:29 - The Unity Inside High Performance Salon AcademyQuotes:“I'm seeing the emotional side of it, and this is why I feel like it just saved us so much, even the emotional side for the guests and stylists.” (10:03) (Leti)“And at the end, we had some staff that left and wanted to do different things, or maybe just not come back to doing hair but it left us with the core. It left us with the ones who we stuck through it together and want to stick with it for future. It's exciting. It's really exciting.” (17:27) (Leti)“I have faith and I have a faith in a God who is going to be backing me up no matter what. He's in control. He's in control of all of it.” (18:41) (Leti)

Key Takeaways:02:10 - Restoring the Trust of your Guests inside Your Salon04:28 - Salons are Super Safe Place06:31 - How To have a Successful Salon while Staying Safe14:43 - Make Safety as Your Top Priority18:22 - Four Best Places To Communicate for UnityQuotes:“The fact is the salon is probably one of the safest places that you can be. Everybody's wearing masks, everything's getting wiped down, we got sanitation everywhere.” (02:59) (Doug)“It's building that trust. And like anything, it takes time to build it.” (17:01) (Doug)“You're registering this stuff in the background and it's building trust without a two way communication. It's not like I said, "Trust me," now you trust me. It's like, you ever walked in somewhere and it's dirty, or you walked in somewhere and it's just gross? Not to bring up a whole topic, but like gas station bathrooms, not a pretty place to go pretty much anywhere.” (20:57) (Jason)

Key Takeaways:03:41 - Three Ways To Make Money Inside A Salon04:47 - Right Time To Buy A Building VS Right Time To Lease A Building06:15 - What to Do When Purchasing Commercial Real Estate15:03 - How Do You Get Out Of A Lease?17:00 - Have The Best Relationship With Your BankerQuotes:“Whenever you start to sell your salon business, it's not attached to the real estate, so you can sell your salon business and it still would be paying you rent in the space and you would still have all that equity that would belong to you that no one else would be buying into.” (07:51) (Doug)“One vacancy open just one month can sometimes train wreck their entire year's worth of profit for having a month or two of a vacancy in your building.” (10:45) (Jason)“Because money is so cheap, meaning interest rates are so low right now. Keep as much cash as you can so you can do other deals.” (12:08) (Doug)

Key Takeaways:05:30 - Money Is Not Enough To Make Your Staff Stay With You08:25 - Making The Best Salon Team10:12 - Steering To The Same Path With Your Team17:57 - Your Staff, Your Family21:55 - How to Strengthen Your TeamQuotes:“It's very valuable to have someone look at things from an outside perspective.” (04:59) (Doug)“People need to feel valued. They need to feel comfortable. They need to feel they're part of a team, and they need to know that each other's got their back.” (07:16) (Doug) “We're sitting down today to do our code of honor as a team because we've grown and the glue feels weak, right? It just feels weak. We're not as tight as we need to be. So let's get that cleaned up. Let's move it forward, and let's get the team to rocket you forward because you want your team to be tight. And the tightness of the team comes from the culture.” (23:33) (Jason)

Key Takeaways:03:42 - The Value of Backstory in Every Salon Business09:28 - Dreaming and Believing Make Things Happen15:27 - Turn your Dream into Reality21:38 - Success Tip: Step Out of Your Comfort Zone23:20 - Surround Yourself With People Who Push You To Achieve Your DreamsQuotes:“You got to have that dream and that drive that you want something more than where you are.” (09:10) (Doug)“You got to figure out what motivates you.” (16:40) (Jason)“By putting yourself in that different situation, all of a sudden your body starts believing that it can do things that it never thought was possible. Your mind starts believing things differently. And it just makes such a difference in how you operate as a person when you start believing things that you didn't believe before.” (22:43) (Jason)

Key Takeaways:05:01 - How Kati Whitledge Manage and Motivate Her Staff08:42 - Your Relationship with your Customer Depends on their Satisfaction11:12 - Meet Your Stylist as a Great Starting Point12:21 - Connecting New People with your Team through Emotions13:33 - Linking with your Whole TeamQuotes:“It's typically because we fear rejection as humans. We don't want to be rejected. We don't want to reject others.” (08:56) (Kati)“People buy the best or the least expensive. There's no in between.” (13:07) (Kati)“Sometimes when people get a little too excited, a little too expressive on some of their points of view that should be kept in a different arena but not out there for the public to see. They just got to think that through.” (20:44) (Doug)

Key Takeaways:01:43 - Focusing on the Positive Side of Everything03:28 - Social Media Impact to the Mindset of your Staff05:07 - How to Win the Game of Business10:38 - Doug explains the importance of having a “Leadership Team”19:02 - Consistent service of High-Quality Experience to Your CustomersQuotes:“Business is a game.” (04:53) (Jason)“You can either fight the rules or deal with the rules.” (20:53) (Jason)“You guys stay open. That's the goal.” (22:11) (Jason)

Key Takeaways:06:52 - Playing games reflect yourself07:50 - What made digital training painful?10:28 - Edge of Digital Education to Salon Owners11:52 - Connecting Salon Owners Online13:05 - Bringing Salon Owners as One through Intimate DiscussionsQuotes:“How we play games is how we act in life.” (06:21) (Celene)“Everybody wants to feel validated and appreciated.” (19:01) (Celene)“Our job as an entrepreneur is to create jobs, not to take jobs. And so many hairstylists, we struggle getting ourselves to lead and get out from behind the chair so we can run our businesses.” (08:38) (Celene)

Key Takeaways:05:49 - Support your Staff07:04 - Key points in Training your Staff11:54 - A Call for Leadership14:58 - Connect through Pain18:58 - Online Education for Salon ArtistsQuotes:“It's not about your name on the shingle. It's about what are you doing in that business to make better people that leave your salon and what are you doing to train people within there?” (05:24) (Chris)“That first time is always going to be scary. Your brain's always going to tell you that it shouldn't be. We don't know what's going to fail. They're not going to like me. It's all thing. That's okay.” (10:55) (Chris)“It's okay, be authentic.” (12:55) (Chris)

Key Takeaways:04:21 - Salon E-commerce05:03 - Salon Virtual Consultations06:58 - Stacey Soble explains the positive effect of Curbside check-in for Salon Business.07:53 - Ability to upload digital forms into your platform: Another Virtual Must for Salon Business08:11 - Salon owner’s different perspective about adjusting with technologies09:30 - Can new tech replace papers, which has been the traditional platform for salon transactions?12:43 - Ideas that helped implement a quicker, faster, and better technology to the people.14:29 - Available applications perfect for your salon business!17:50 - Having AI Chatbots for better customer satisfaction19:25 - Tech tip: Before implementing technology in your salon business, consider first its pros and cons, and weigh it carefully.Quotes:“Going paperless saves money.” (10:10) (Doug)“There's a lot of places out there to go get digital education as a stylist, but not a lot of places to go get digital education as a salon owner.” (11:49) (Jason)“Capturing the service accurately, and charging for it accurately.” (15:16) (Stacey)“I think this pandemic is helping move the salon industry in that direction of adopting technology faster.” (20:22) (Stacey)“More people have had great ideas during this pandemic than probably the last five or 10 years inside the salon industry.” (24:58) (Jason)

Key Takeaways:05:07 - Why do people split up the world of salon business?06:46 - Perceive texture hairs in a different point of view11:08 - Understanding the differences in everybody’s culture13:51 - Hair texture VS. Race19:48 - Race conflicts: How to solve it?Quotes:“As stylists, we should strive to understand hair, not people.” (13:04) (Shawn)“Let's start by employing and understand what it means to host and have diversity in your salon. Not just pick your people.” (16:02) (Keya)“Even though there are things that are different, it doesn't need to stay that way forever or mean that one is better or worse or anything in between.” (22:57) (Jason)

Key Takeaways:04:33 - Being aware of the mental situation of your staff08:54 - How to be the best salon out there despite the pandemic?11:59 - Influencing the society with a positive effect13:49 - Start your Day with Good vibes17:10 - What are you in this Society: The cause or The effect?Quotes:“No matter what's going on in the world, there's always things that we have in our life that we should be grateful for.” (14:40) (Shawn)“Don't be somebody that you're not.” (15:26) (Doug)“The one thing we can control is ourselves, and the most important thing to control about yourself is your mindset.” (16:59) (Doug)

Key Takeaways:03:43 - Self meditation08:47 - Connect with your employees as a salon owner14:22 - Being a salon owner16:36 - Right person for the salon industry18:54 - Why do most salon staff leave their jobs?22:14 - Health is wealthQuotes:“You can be a lot more vulnerable because it's just you, and you're just feeling the feels, you're living within yourself. Sometimes it's hard to do that, personally.” (03:56) (Jay)“When you're left with your own thoughts, then you might be distracting yourself from every single day.” (04:05) (Jason)“No stylists left behind.” (05:20) (Jason)“Bigger groups of people leave more room for diversity.” (06:46) (Gina)“It's important to connect one-on-one with them.” (08:26) (Jay)“If you've tried to force somebody into something they don't want, then find why do that? I mean that's like the dumbest thing in the world.” (10:10) (Doug)“People don't quit salons, they quit leaders.” (13:43) (Gina)“It's crazy, people want to be seen, heard, valued, and want to live a beautiful life. And it's sad. It makes me really sad to read just what people are going through. So I'm really passionate about that, I think that salon owners are the most amazing unsung heroes. We love salon owners.” (18:05) (Gina)“People support what they help create.” (19:49) (Gina)“You shouldn't be a 100% booked, if you're a hundred percent booked, stop.” (22:08) (Jay)“Creating a safe space is my biggest tip, and it's not easy. It's a lot of work.” (24:06) (Gina)

Key Takeaways:3:04 Shawn opens up about the stress he felt during the transitions of new family life during COVID05:58 You don’t need to fall into “fix it” mode07:05 Two tips on how to control stress levels10:58 Mental Real Estate16:23 Stress that bring up emotions and what to do about themQuotes:“As a salon team, communication has been key, we've remained closer together than we even were before COVID-19, so one of the things that I know has helped us tremendously as a salon team is, turning to this digital world, turning to Zoom and being able to do almost weekly check ins, weekly team meetings to where we were meeting on a weekly basis.” (Shawn Stearns) (04:26)“You've only got so much mental real estate available to you. So the idea is, if I use that mental real estate on things I can actually control, then I can get things done. And then my stress level goes down.” (Doug Campbell) (10:58)

Key Takeaways:1:39 How to find talent in the salon industry6:43 Options you have as the salon owner to find your ideal candidates13:05 How can I start using Canvas Recruit?17:10 How to eliminate the “Help Wanted” sign out of your salon windowQuotes:“If we can build this platform, Canvas Recruit, that's going to help empower thousands and thousands of beauty professionals on a massive scale, well, that would have served my purpose of empowerment.” (Jen Martinelli) (2:32)“It's a great industry. The thing about it is, it's such a great industry. And I think the better that we match the student up with the proper place, the higher we elevate that!” (Doug Campbell) (16:30)“I swear to God. Our goal is to literally rid the industry of the "Help Wanted" sign in the window. No more are we going to put "Help Wanted" sign in the window.” (Matt Martinelli) (17:10)“The younger people coming up, it's easy to be negative about, but they're the ones that really want to be woven into the culture. But if you're trying to do it with the wrong pieces of thread, it's not going to work. I think that's getting at your point, to get people to say, "Yes, that's the piece of cloth I want to be part of." And you build a team that way.” (Doug Campbell) (18:39)

Key Takeaways:2:44 Are you experiencing “the dip?”6:14 What kind of experience are you allowing your guests to have post-pandemic?9:47 Advertising and Marketing for your salon15:23 Alter your focus to what your guests are lacking17:24 You’re the curator of how you lead Quotes:“People are coming into your salon because they want to feel amazing they’re being made to look amazing!” (Doug) (6:35)“Your marketing should be changing every 10 to 14 days right now.” (Jason) (14:09)Links Mentioned:Join our Academy : https://highperformancesalon.com/

Key Takeaways:3:40 The gap made between the stylist and the salon owner, when it comes to promoting on social media7:30 Jamie talks about how current and potential would like to see more than just hair pictures, you can get a lot of engagement through the “behind the scenes” posts11:30 Ways to engage people to your posts as a stylist and/or educator, what is your goal? Do you want to promote education or do you want to grow clients?17:02 What to do when you run out of content ideas? Ask your audience20:00 Explaining the need to create a standard, as a salon owner, of the kind of content you are willing to promote from your stylists Quotes:“I truly think that a stylist and a salon owner can come together and build it as a team and support each other” (Jamie Dana) (2:53)“From my perspective as a salon owner, I think it’s very valuable to have these specialized stylists within the salon. It’s ok if they love one aspect of their career, why discourage that when we can encourage it!” (Doug Campbell) (5:26)Links Mentioned:www.ohhotgram.com

03:46 Start from the beginning, “What can you use the money for?” With a PPP loan.7:34 Forgiveness application wants you to specify what the owner’s pay was, is this pay allowable or trying to disallow?12:37 What does the Flexibility Act fo for owners that cannot get back to the level of staffing they had prior of COVID.15:11 The necessity of a good culture in your salon.19:16 How to receive help from Kopsa Otte.

Key Takeaways:2:53 Your businesses are going to be flooded with challenges and obstacles but also cash and opportunity9:11 Return on investment in marketing, investing in your team and investing in self16:53 How much savings should you have as a salon owner20:28 Savings account, Is it working for you?Quotes:The investment is priming the pump to get the machine to start to work. So rather it's marketing, rather it’s investing in your team, rather it's investing in yourself in business development and personal development. You've got to start putting that money in there. (Doug) (12:49) Bucky Fuller defined wealth this way: "Is the number of days you could go without any more income coming into your life." So think about that for a second. How many days could you go without income coming into your life? (Jason) (19:07)

Key Takeaways:1:47 When pressure happens, people’s real character shows up6:36 Having tougher conversations about, who do we really want to do business with and during this process.12:53 Ask yourself, “How can I show up bigger?”15:53 Correct the behavior, not the person18:45 How diamonds are forgedQuotes“It’s asking the question, “What can I do” not, “I’m sorry, I can’t.”(11:31) (Jason)“What I would say is, whether it’s vendors, stage, or guests, show gratitude and let them know that you appreciate them.” (14:58) (Doug)

Key Takeaways:4:10 Salon Owners and other professionals need to serve everybody when they return to the salon after re-opening.7:08 Jason opens up about his self care rituals to sub stain from burning out.8:57 Doug shares his self care tips.15:44 Write “What drains you?” And “What fills you up?” List.18:33 “Complement Waterfall” for you and your team.Quotes:“People say, "Why are you staying that situation?" Well, because it's familiar, you're comfortable with it. It's just, it's the way we're made. So you just got to be aware of that. It's like, "Oh, am I falling back into that? Even though I know it's not healthy for me, but it's familiar. I know how to operate at that level of chaos." “ (14:32) (Doug)