Profitable Salon Owner Podcast

Key Takeaways:1:25 Doug discusses “What is a Quarantennial?”5:33 Viewer comments on her experiences coming back into the salon with the new rule of having to wear a mask while in the building.9:19 Doug discusses that this time away is a great period to reset the culture of your salon, if need be.11:25 Jason speaks on “How much are you giving your staff from a managerial perspective?”15:47 Doug talks about changes they have made to prepare clients for the new experience inside the salon20:04 Jason talks about being aware of what your clients really want, when deciding if you are taking away services, such as blow drying, from your guests.Quotes“There are real anxiety and real stress things that are happening and the question becomes how much are you giving your staff from a management perspective of what do they say to themselves when things start to get a little sideways, when they start to get a little bit messy?” (11:25) (Jason)

Key Takeaways:3:37 Robyn talks about the plan and challenges she had rescheduling her clients after being closed for almost 2 months7:05 Doug asks Robyn and Amy “What were the emotions you felt when you’re back in and opened and live to the public again?”10:22 Doug asks Robyn and Amy “How did you prepare your staff?”18:25 Jason asks how they are handling the social distance order while the business is open24:40 Amy and Robyn weigh in on question from the chat, “If you could re do your soft opening, what would it look like”?”

Key Takeaways:2:28 Give people grace when choosing whether to open their salon back up5:18 Discussing Georgia reopening their salons already7:15 Discuss making the call as a salon owner10:10 Doug talking about looking at your new business expenses when you open12:49 Accepting the consequences of any choice you make14:38 Thoughts on employees who would like to stay on unemployment and what to doQuotes:“I don’t really think there is a right and wrong decision, there is your decision” (1:31) (Doug)“We should be empowering people for them to make the right decision for themselves, their families, their team and allow them to own it” (3:11) (Doug)“If your team is getting blown apart right now, it’s a reflection of you as a leader.” (17:02) (Jason)

Key Takeaways:3:13 Getting Staff ready prior to salon opening back up6:50 Getting your guest ready for the new procedures inside the salon10:05 Conversations on social distancing in salons15:01 Discuss the topic that “Salons are going to be slower than ever before”18:24 Discussing the topic of whether it is a good idea to have services on sale for reopening22:50 Control the attitude and energy of your salonQuotes:“I think salons are going to be busier than ever when they open back up, I don’t think being slow is going to be an issue!” (15:11) (Jason)“Your job is to serve your client’s beauty needs, don’t get lost about what your job is, to help them to look beautiful and they’ve been suffering for the last 4 to 6 weeks, so serve them.” (20:05) (Doug)“You will control the attitude and energy at which you look at reopening you salon” (22:50) (Jason)

Key Takeaways :3:12 Andrew explains techniques he utilizes to elevate bad moods4:57 Explaining the “Confidence Trap”7:11 Difference between dysfunctional and functional moods10:23 Professional Beauty Association resources during this time13:29 Powerful questions to ask during coaching right now17:11 Doug reiterating Andrew’s philosophy on helping coach or mentor your staff during these times21:01 Andrew talks about stopping the work day at a hard limit, and switching to something positiveQuotes :“One of the things that really support me, to change my mindset to positivity, is simple awareness” (3:30) (Andrew)“The most powerful question you can ask somebody during coaching, “Where are you today?”” (13:38) (Andrew)“I’m talking to salon owners, school owners, school students, and there is turmoil in their life and it’s hard not to take on that stress and energy. So I just make sure that everything I’m doing outside of that space is refueling positive energy.” (21:57) (Andrew)

Key Takeaways:03:25 - How to use this time as an opportunity 05:07 - Optimistic vs. Pessimistic? 06:08 - How to maintain a level of high optimism 10:22 - Shift your focus from obsessed to excited about the future 14:15 - People are on camera now more than ever having to confront their image 16:58 - Pivoting in a new directionQuotes:“How do you shift your focus? Are you focusing on the things you have control over or are you focusing on things you can’t have control over?” (02:34) (Jason)“Can’t control what happens to you but you can control your response to it.” (03:13) (Doug)“This is not a time to be on vacation, this is a time to double-down, be overly optimistic for your staff” (04:43) (Jason)“You get to choose how you want to feel” (05:19) (Jason)“Your reality is created by the agreements you make with other people, but also the agreements you make with yourself.” (10:46) (Jason)“Your job as a salon owner is to maintain this widely obsessive optimism for everyone around you, especially your team, especially your guests.” (13:35) (Jason)

Key Takeaways03:15 – How salon owners can stabilize, organize and capitalize during these times of uncertainty09:17 – Why now is the time to serve, not sell13:16 – Explaining and learning how to apply the 80% Done Rule18:26 – Where to look for the opportunities, as opposed to the obstaclesTweetable Quotes“What we’re trying to pay attention to right now is what can we do to keep you focused and keep you moving on and getting strong.” (06:55) (Jason)“So, if you’re busy out there and you’re putting on all these, ‘Hey please buy from us,’ and you’re begging your clients and customers for money, that’s not the direction we want you to go in. What we want you to do is serve your community like you’ve never served them before.” (09:34) (Jason)“I remember when we first opened our salon, I was everything. I was the janitor. I was the handyman. I was HR, the whole nine yards.” (11:34) (Doug)“I wouldn’t let go of things until they were 100% perfect, and I wouldn’t hand things off unless someone could do it 100% perfect. And, what I realized is that not only was that holding me back, but I was stealing people’s future from them.” (12:24) (Doug)“You either choose to look at the opportunities right now, or you choose to look at the obstacles.” (19:51) (Jason)Links MentionedHigh Performance Salon Academy Website – [https://www.highperformancesalonacademy.com/]

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