007 - Managing "Quarantennials" in the Salon
In this episode, Jason and Doug bring up the new coined term for the group of people who lived through this experience, “Quarantennials.” They discuss that this group of people have been at home making money without work, whether still being paid by employers or on unemployment and other adjustments like a lot of people have fallen out of their work habits and have to relearn a new normal. These new experiences might alter the mindset of people when they must return to work and are expected to work, good or bad. Listen in to hear other adjustments Doug and his team have dealt with once they opened up their salon, in Florida.
Profitable Salon Owner Podcast
Audio is streamed directly from the publisher (cdn.simplecast.com) as published in their RSS feed. Play Podcasts does not host this file. Rights-holders can request removal through the copyright & takedown page.
Show Notes
Key Takeaways:
1:25 Doug discusses “What is a Quarantennial?”
5:33 Viewer comments on her experiences coming back into the salon with the new rule of having to wear a mask while in the building.
9:19 Doug discusses that this time away is a great period to reset the culture of your salon, if need be.
11:25 Jason speaks on “How much are you giving your staff from a managerial perspective?”
15:47 Doug talks about changes they have made to prepare clients for the new experience inside the salon
20:04 Jason talks about being aware of what your clients really want, when deciding if you are taking away services, such as blow drying, from your guests.
Quotes
“There are real anxiety and real stress things that are happening and the question becomes how much are you giving your staff from a management perspective of what do they say to themselves when things start to get a little sideways, when they start to get a little bit messy?” (11:25) (Jason)