MGMA Podcasts

In this episode of the MGMA Week in Review podcast, we welcome MGMA editor and writer Colleen Luckett to the show to share her thoughts on new MGMA content including a new financial management book from Kem Tolliver and Taya Gordon, the latest MGMA Stat Poll, and last minute thoughts on MGMA's Leaders Conference Oct. 22-25 in Nashville. Sources: Advanced Strategy for Medical Practice Leaders Book: Financial Management Edition: https://mgma.com/books/finmgmt MGMA Stat on Interviewing and Recruitment: https://mgma.com/mgma-stat/more-job-openings-fewer-candidates-means-more-time-spent-on-medical-group-recruitment Retaining Your Team: https://mgma.com/articles/want-to-build-better-onboarding-and-training-academies-in-your-medical-group MGMA Leaders Conference: mgma.com/conferences/leaders/overview Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview If you would like additional tools and resources related to medical practice leadership or you have stories to share with us, email us at [email protected]. Thank you again for taking the time to listen to the MGMA podcast network. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of MGMA's Business Solutions Podcast, we speak with Dr. Romi Chopra, President and CEO of the Midwestern Institute for Minimally Invasive Therapies (MIMIT Health)—one of the fastest-growing physician groups in Illinois.Dr. Chopra has an extensive medical background, having attended Harvard Medical School and completed his Interventional Radiology Fellowship at Brigham and Women’s Hospital. In recognition of his contributions to healthcare, he was honored with the Distinguished Physician Award and the U.S. Congressional Medal for Excellence in 2018.Resources Discussed in This Episode:Dr. Romi Chopra – Learn more about Dr. ChopraMIMIT Health – Visit MIMIT HealthSurescripts – Explore Surescripts Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Member Spotlight podcast, we’re joined by Dr. Padma Gulur. Dr. Gulur is Professor of Anesthesiology and Professor in Population Health Sciences at Duke University School of Medicine. Dr. Gulur is also the 2023 MGMA Harwick Innovation Award winner. The Harwick Award is designed to recognize and celebrate the success of an individual who has developed an innovative solution that positively impacts practices, providers and/or patients in their community. Dr. Gulur was selected for the Harwick Award due to creating the Anesthesia Resource Management System (ARMS). According to the nomination, ARMS “has revolutionized the way (Duke Health) manages anesthesia resources, leading to remarkable operational efficiencies and substantial cost savings.” MGMA Leaders Conference We're sponsored by the MGMA Leaders Conference, which will be held in Nashville, TN, Oct 22-25. For more information go to MGMA.com/events. #MGMALeaders Additional Leaders Resources: MGMA Leaders Conference registration: mgma.com/conferences/leaders/register Leaders Conference Schedule: mgma.com/conferences/leaders/schedule Conference Overview: mgma.com/conferences/leaders/overview WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at [email protected]. If you have opportunities and resources you'd like to share with MGMA members, go to Marketing with MGMA to find out how you can connect with the MGMA audience. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Week in Review podcast, we welcome MGMA Sr. Advisor Cristy Good to the show to share her thoughts on new MGMA content including a medical group interviewing toolkit, the latest MGMA Stat Poll, and unlocking AI's potential at your practice. Sources: Medical Group Interviewing Toolkit: https://mgma.com/member-tools/interviewing-toolkit MGMA Stat on productivity: https://www.mgma.com/mgma-stat/medical-groups-productivity-still-struggling-in-2023-amid-staffing-shortages It's Time to Build Healthcare's AI-Enabled Future: https://www.mgma.com/articles/its-time-to-build-healthcares-ai-enabled-future MGMA Leaders Conference: mgma.com/conferences/leaders/overview Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview If you would like additional tools and resources related to medical practice leadership or you have stories to share with us, email us at [email protected]. Thank you again for taking the time to listen to the MGMA podcast network. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of MGMA's Insights podcast, we feature Mike Gracz, sales manager, DataDiscovery, MGMA, talking about uncovering hidden opportunities with DataDiscovery. Some highlights from the conversation: * DataDiscovery is MGMA's software platform that analyzes medical practice data from EHRs and PMs to identify revenue leakage and increase collections * DataDiscovery brings siloed data together into one easy-to-use platform and uses rule-based algorithms and machine learning to solve revenue leakage issues * Practices that implement DataDiscovery alongside their current processes see an average 5% increase in revenue Key quote: "It's not my job to tell you how to spend the increased revenue," Gracz says. "But it is my job to show you a path to increase revenue utilizing the data you're already collecting through DataDiscovery." MGMA Resources discussed: MGMA DataDiscovery: https://mgma.com/datadiscovery WhiteSpace Health: https://whitespacehealth.com/?gclid=Cj0KCQjwsp6pBhCfARIsAD3GZub_IeZsrlDpxYkWwGSpNNvPjHEI2RupAgYsM-aXHOg386EFSArsv7YaAgkFEALw_wcB AllCare Health: https://www.allcarehealth.com/ MGMA Leaders Conference We're sponsored by the MGMA Leaders Conference, which will be held in Nashville, TN, Oct 22-25. For more information go to MGMA.com/events. #MGMALeaders Additional Leaders Resources: MGMA Leaders Conference registration: mgma.com/conferences/leaders/register Leaders Conference Schedule: mgma.com/conferences/leaders/schedule Conference Overview: mgma.com/conferences/leaders/overview WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at [email protected]. If you have opportunities and resources you'd like to share with MGMA members, go to Marketing with MGMA to find out how you can connect with the MGMA audience. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Burnout, stress, and mental health challenges are at all-time highs for healthcare professionals. According to a recent MGMA Stat poll (www.mgma.com/data), 80% of healthcare leaders reported increased levels of stress or burnout in 2022.In response to this epidemic, MGMA has launched the Mindful Medicine podcast series. Each episode features experts in psychology, neurology, leadership, and mindfulness to explore workplace stress and provide actionable tools and resources to combat it.This Episode's GuestOur guest is Dr. Thomas Young, Chief Medical Officer at Proem Behavioral Health. Dr. Young delves into the connection between mental and physical health and shares insights on behavioral health integration (BHI). He also discusses the associated medical billing code that enables primary care physicians and non-physician practitioners, such as PAs, to bill for monthly mental healthcare services provided to Medicare patients.Resources DiscussedProem Behavioral Health: proemhealth.com/leadershipCMS BHI Codes: cms.govMental Health America Study: World Mental Health Day 2023Additional MGMA ResourcesMGMA Leaders ConferenceThis episode is sponsored by the MGMA Leaders Conference, happening in Nashville, TN, October 22-25. Join us to explore key strategies for advancing leadership in healthcare.Conference Registration: mgma.com/conferences/leaders/registerConference Schedule: mgma.com/conferences/leaders/scheduleConference Overview: mgma.com/conferences/leaders/overviewWe Want to Hear From YouHave a topic you'd like us to cover or an expert you'd like us to interview? Email us at [email protected] you have opportunities and resources to share with MGMA members? Visit Marketing with MGMA to learn how you can connect with our audience. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of MGMA's Ask An Advisor podcast, we feature Liz Gurley, Sr. Manager, Sales Enablement and Data Strategy at MGMA, talking about achieving operational excellence through KPIs and benchmarks. MGMA Resources discussed: 2023 MGMA DataDive: https://www.mgma.com/datadive?utm_source=digital&utm_medium=search&utm_campaign=dat-dive-may-2023-datadivebrand&gad=1&gclid=CjwKCAjwyY6pBhA9EiwAMzmfwVyc1KR9Hs6O24DZZcMgOaLSb7-fDRu6U0VxIKsIyHc2XYZfYIwoRhoCjjkQAvD_BwE More Resources: MGMA Leaders Conference We're also sponsored by the MGMA Leaders Conference, which will be help in Nashville, TN, Oct 22-25. For more information to to MGMA.com/events. Additional Leaders Resources: MGMA Leaders Conference registration: mgma.com/conferences/leaders/register Leaders Conference Schedule: mgma.com/conferences/leaders/schedule Conference Overview: mgma.com/conferences/leaders/overview SPONSOR: PDS (Practice Data Solutions): Unlock the full potential of your healthcare data with Practical Data Solutions! Benchmarks take on new meaning when blended with Key Performance Indicators like Expense, Productivity, Scheduling and Patient satisfaction data. Optimize your reporting to make better decisions with PDS analytics. Discover how at https://pds-online.com/ WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at [email protected]. If you have opportunities and resources you'd like to share with MGMA members, go to Marketing with MGMA to find out how you can connect with the MGMA audience. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Week in Review podcast, we welcome MGMA writer and editor Colleen Luckett to the show to share her thoughts on new MGMA content including an update on our COVID-19 Vaccine Billing and Coding Tool, an MGMA Stat poll about physician retirement and burnout, and the Mayo Clinic on best practices for shaping culture. Sources: Billing and Coding Tool for COVID19: https://www.mgma.com/member-tools/billing-and-coding-for-covid-19-toolkit Physician Burnout: https://mgma.com/mgma-stat/staying-vigilant-against-physician-burnout The Mayo Clinic on Shaping Culture: https://mgma.com/articles/formalizing-values-review-an-organizational-strategy-to-shape-culture MGMA Leaders Conference: mgma.com/conferences/leaders/overview Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview If you would like additional tools and resources related to medical practice leadership or you have stories to share with us, email us at [email protected]. Thank you again for taking the time to listen to the MGMA podcast network. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of MGMA's Business Solutions podcast, we speak with Jamie Mallinger, Vice President and General Manager at Klara. Jamie is here to share his thoughts and expertise on best practices to address call volume challenges and workflow automation. Resources Discussed: * Klara: https://www.klara.com/ * Webinar On-Demand: https://www.klara.com/webinar/what-patients-really-want-where-does-your-practice-stack-up * Call volume challenges: https://www.klara.com/patient-communication * Workflow automation: https://www.klara.com/workflow-automation * Success stories: https://www.klara.com/success-stories Additional Resources: MGMA Leaders Conference registration: mgma.com/conferences/leaders/register Leaders Conference Schedule: mgma.com/conferences/leaders/schedule Conference Overview: mgma.com/conferences/leaders/overview Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Member Spotlight Podcast, we welcome Blake Hendrickson, MBA, FACMPE, PhD. Blake is an Assistant Professor at Austin Peay State University, where he serves as the Program Director of the MHA Program.Blake shares his career journey in healthcare, from working in urgent care to consulting to becoming a professor. He discusses his research on nursing retention and patient satisfaction and offers insights on improving retention through empowering clinicians and embracing technology.Resources MentionedConnect with Blake: LinkedInBlake at Austin Peay: Faculty PageFACMPE Program: Learn MorePodcast SponsorsPDS (Practice Data Solutions)Unlock the full potential of your healthcare data with PDS analytics. Integrate benchmarks, KPIs, expense, productivity, scheduling, and patient satisfaction data to optimize reporting and make better decisions.Learn more at pds-online.comWe Want to Hear From YouHave a topic suggestion or an expert you’d like us to interview? Email us at [email protected] in sharing opportunities and resources with MGMA members? Visit Marketing with MGMA to connect with our audience. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

This episode features Pat Kroken, FRBMA, CRA and FACMPE, Director, Education and Corporate Communications, MSN Healthcare Solutions. Throughout her career, Pat has emphasized the importance of constant learning and adapting to change in the rapidly evolving healthcare industry. Pat encourages future healthcare leaders to focus on strong communication skills and to study areas like change management. Resources: MGMA Fellowship: www.mgma.com/apply-for-fellowship Book Suggestions: The Terminal List by Jack Carr: https://www.amazon.com/Terminal-List-Thriller-1/dp/1982158115/ref=asc_df_1982158115/?tag=hyprod-20&linkCode=df0&hvadid=459730868611&hvpos=&hvnetw=g&hvrand=6166005385048651623&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9028744&hvtargid=pla-922645782690&psc=1 Slaughterhouse Five by Kurt Vonnegut: https://www.amazon.com/Slaughterhouse-Five-Novel-Modern-Library-Novels/dp/0385333846/ref=sr_1_1?crid=1ZGO5RN1OY9TM&keywords=slaughterhouse+five+by+kurt+vonnegut&qid=1695767433&s=books&sprefix=sla%2Cstripbooks%2C158&sr=1-1 SPONSOR: PDS (Practice Data Solutions): Unlock the full potential of your healthcare data with Practical Data Solutions! Benchmarks take on new meaning when blended with Key Performance Indicators like Expense, Productivity, Scheduling and Patient satisfaction data. Optimize your reporting to make better decisions with PDS analytics. Discover how at pds-online.com/ WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at [email protected]. If you have opportunities and resources you'd like to share with MGMA members, go to Marketing with MGMA to find out how you can connect with the MGMA audience. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of MGMA's Ask an Advisor Podcast, Senior Advisor Cristy Good discusses best practices for addressing staffing shortages and employee turnover.MGMA Resources Mentioned2023 MGMA DataDive Practice Operations Survey Report – View ReportMGMA Career Center – Explore OpportunitiesOrientation and Onboarding Toolkit – Access ToolkitAdditional ResourcesMGMA Community – Join the DiscussionMGMA Manager Collaboration: Helpful Interview Questions – Read MoreShaping a Culture: Implications for Leaders – Read ArticleBe the Leader Nobody Wants to Leave – On Demand Webinar – Watch HereUsing Lean Methodology to Address Staffing Challenges – Learn MoreInnovating with Non-Traditional Staffing – On Demand Webinar – Watch HereMember Spotlight: Tips for Overcoming Staffing Uncertainty – Listen HerePodcast SponsorPDS (Practice Data Solutions)Optimize your healthcare data with PDS analytics. Integrate benchmarks, KPIs, expense, productivity, scheduling, and patient satisfaction data to improve reporting and decision-making.Learn more at pds-online.comWe Want to Hear From YouHave a topic suggestion or an expert you'd like us to interview? Email us at [email protected] in sharing opportunities and resources with MGMA members? Visit Marketing with MGMA to learn how to connect with our audience. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of MGMA's Business Solutions podcast, we speak with Mary Hammel, MLS (ASCP), Laboratory Manager with UC Health. Mary is here to share her thoughts and expertise on "Driving Test Standardization That Meets Provider and Patient Expectations." Mary is a member of the 2023/24 CLSI Expert Panel for point of care testing, was on the most recent ASCLS taskforce for revision of their Point of Care Position paper, and was the Program Chair for the 2023 Clinical Laboratory Collaborative Conference. Mary is also a member of the American Society for Clinical Laboratory Scientists and American Society of Clinical Pathologists. Resources Discussed: UC Health: https://www.uchealth.org/ Cepheid: https://info.cepheid.com/l/287772/2021-08-02/2jln25?utm_campaign=2023-NAM-US-PARENT-PPC-SEARCH-BRAND-PRCplus&utm_medium=cpc&LeadCampaignID=7011T000001YuEIQA0&utm_source=google&utm_term=cepheid&utm_content=search-ad-bm&gclid=Cj0KCQjwmICoBhDxARIsABXkXlL0hhF5aWaeYj5wAxAq4pQx0u4RszsytMtJ36g_APB5oRF9xjRGNUoaAr0VEALw_wcB Our sponsor for this episode is the MGMA Leaders Conference, which will be help in Nashville, TN, Oct 22-25. For more information to to MGMA.com/events. Additional Resources: MGMA Leaders Conference registration: mgma.com/conferences/leaders/register Leaders Conference Schedule: mgma.com/conferences/leaders/schedule Conference Overview: mgma.com/conferences/leaders/overview Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

We welcome Noah England to the MGMA Member Spotlight podcast. Noah is Chief Operating Officer at Piedmont Plastic Surgery and Dermatology. Noah has earned his MBA, his BSRT(T), and his ACMPE. Noah shares his personal healthcare story, his journey as a healthcare leader, and how he is on the road four out of five days a week to meet face-to-face with leaders at Piedmont's various locations. Resources: PIEDMONT PLASTIC SURGERY & DERMATOLOGY: https://www.ppsd.com/ ACMPE: https://mgma.com/american-college-of-medical-practice-executives-acmpe?utm_source=digital&utm_medium=search&utm_campaign=cer-board-jul-2023-becomeboardcertifiedbrand&gad=1&gclid=CjwKCAjwgZCoBhBnEiwAz35RwkiRUhZWRf-dLhOHT9zdOGD06TlBXpFb3kwMc_sIVBKh8H7lP8ufNxoCE_oQAvD_BwE SPONSORS: PDS (Practice Data Solutions): Unlock the full potential of your healthcare data with Practical Data Solutions! Benchmarks take on new meaning when blended with Key Performance Indicators like Expense, Productivity, Scheduling and Patient satisfaction data. Optimize your reporting to make better decisions with PDS analytics. Discover how at pds-online.com/ MGMA Leaders Conference We're also sponsored by the MGMA Leaders Conference, which will be help in Nashville, TN, Oct 22-25. For more information to to MGMA.com/events. Additional Leaders Resources: MGMA Leaders Conference registration: mgma.com/conferences/leaders/register Leaders Conference Schedule: mgma.com/conferences/leaders/schedule Conference Overview: mgma.com/conferences/leaders/overview WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at [email protected]. If you have opportunities and resources you'd like to share with MGMA members, go to Marketing with MGMA to find out how you can connect with the MGMA audience. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Week in Review podcast, we feature content on behavioral health care integration. Sources: Behavioral Health Care: https://mgma.com/mgma-stat/behavioral-health-care-integration-continues-in-medical-groups-post-pandemic-world MGMA Leaders Conference: mgma.com/conferences/leaders/overview Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview If you would like additional tools and resources related to medical practice leadership or you have stories to share with us, email us at [email protected]. Thank you again for taking the time to listen to the MGMA podcast network. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of MGMA's Ask An Advisor podcast, we feature Senior Advisor Cristy Good talking about best practices for building out sign-on and retention bonuses at medical practices. MGMA Resources discussed: MGMA Stat on Bonuses: https://www.mgma.com/mgma-stats/after-a-year-of-pandemic-tumult-medical-practices-consider-bonuses-to-attract-top-talent MGMA Stat on Nurse Recruitment: https://www.mgma.com/mgma-stats/nurse-recruitment-and-hiring-after-the-great-resignation-still-a-major-challenge More Resources: Labor Market: https://www.shrm.org/resourcesandtools/hr-topics/compensation/pages/employers-rely-on-incidental-bonuses-amid-tight-labor-market.aspx SHRM: https://www.shrm.org/resourcesandtools/hr-topics/compensation/pages/incidental-bonuses-alternative-rewards.aspx AAFP: https://www.aafp.org/pubs/fpm/issues/2022/0500/p5.html Investopedia on Retention: https://www.investopedia.com/terms/r/retention-bonus.asp Retention and Bonuses: https://www.workhuman.com/blog/retention-bonus-agreement/ HBR on Bonuses: https://hbr.org/2023/02/do-retention-bonuses-pay-off SPONSOR: PDS (Practice Data Solutions): Unlock the full potential of your healthcare data with Practical Data Solutions! Benchmarks take on new meaning when blended with Key Performance Indicators like Expense, Productivity, Scheduling and Patient satisfaction data. Optimize your reporting to make better decisions with PDS analytics. Discover how at https://pds-online.com/ WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at [email protected]. If you have opportunities and resources you'd like to share with MGMA members, go to Marketing with MGMA to find out how you can connect with the MGMA audience. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

We welcome Catie Wallace to the MGMA Member Spotlight podcast. Catie is Assistant Director of Clinical Operations, UT Southwestern Medical Center. Catie has earned her MBA, BSRT(T), and CMPE. Catie shares her personal healthcare story of battling with cancer as a teen, her journey as a healthcare leader, and how she uses her experiences to mentor other healthcare professionals. Resources: UT Southwestern Medical Center: https://www.utsouthwestern.edu/ FACMPE: www.mgma.com/apply-for-fellowship Our sponsor for this episode is the MGMA Leaders Conference, which will be help in Nashville, TN, Oct 22-25. For more information to to MGMA.com/events. Additional Resources: MGMA Leaders Conference registration: mgma.com/conferences/leaders/register Leaders Conference Schedule: mgma.com/conferences/leaders/schedule Conference Overview: mgma.com/conferences/leaders/overview Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Week in Review podcast, we feature content on the use of artificial intelligence in medical practices. Sources: Medical Practice AI: https://mgma.com/mgma-stat/medical-groups-taking-their-time-to-adopt-the-right-set-of-ai-tools How A.I. chatbots are transforming the healthcare revenue cycle: https://www.mgma.com/articles/how-a-i-chatbots-are-transforming-the-healthcare-revenue-cycle MGMA Leaders Conference: mgma.com/conferences/leaders/overview Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview If you would like additional tools and resources related to medical practice leadership or you have stories to share with us, email us at [email protected]. Thank you again for taking the time to listen to the MGMA podcast network. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

We welcome Carla Blue to the MGMA Women in Healthcare podcast. Carla has her MBA, MSP and FACMPE, and is the CEO of Colorado Surgical Affiliates. Carla discusses how she got into healthcare, the growth of her practice, challenges like physician shortages, and the importance of continuing education for healthcare leaders. She also discusses Joseph Campbell's ideas of the 'hero's journey' and what that journey can look like for healthcare leaders. Resources: Colorado Surgical Affiliates: https://www.csagj.com/ FACMPE: www.mgma.com/apply-for-fellowship MGMA Leaders Conference registration: mgma.com/conferences/leaders/register Leaders Conference Schedule: mgma.com/conferences/leaders/schedule Conference Overview: mgma.com/conferences/leaders/overview The Hero's Journey: https://en.wikipedia.org/wiki/Hero%27s_journey The Power of Myth: https://www.amazon.com/Power-Myth-Joseph-Campbell/dp/0385418868/ref=asc_df_0385418868/?tag=hyprod-20&linkCode=df0&hvadid=312132072158&hvpos=&hvnetw=g&hvrand=4062932647681886579&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9028744&hvtargid=pla-436367393983&psc=1 Sponsor: CareCredit: From inflation to the rising cost of healthcare, in today’s economic environment, many patients may delay or choose not to move forward with recommended care because of the cost. By accepting the CareCredit credit card, you can help more patients get the care they want and need — without delay — by offering a convenient way to pay for coinsurance, deductibles, and care not covered by insurance. Plus, when patients use CareCredit, you receive payment in two business days — helping to increase cash flow and reduce self-pay receivables. Enhance the patient experience and help increase satisfaction and loyalty with CareCredit. For more information or to get started, visit carecredit.com/mgmapodcast. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Our guest today is Erich Koch. Erich serves as Executive Director of Rolling Hills Clinic, a 5-location Indian Health Services clinic in Northern California. He shares his story of transitioning from the financial side of the practice to an executive role. Resources: Rolling Hills Clinic: https://rhclinic.org/ ACMPE: https://mgma.com/american-college-of-medical-practice-executives-acmpe?utm_source=digital&utm_medium=search&utm_campaign=cer-board-jul-2023-becomeboardcertifiedbrand&gad=1&gclid=Cj0KCQjwl8anBhCFARIsAKbbpyTQ2F4c2AM0Gfe3zTtr0ALdDisFF4WktSQbH-dfLppSNCDMHk6hzJUaAl63EALw_wcB FACMPE: www.mgma.com/apply-for-fellowship MGMA Leaders Conference registration: mgma.com/conferences/leaders/register Leaders Conference Schedule: mgma.com/conferences/leaders/schedule Overview: mgma.com/conferences/leaders/overview WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at [email protected]. If you have opportunities and resources you'd like to share with MGMA members, go to Marketing with MGMA to find out how you can connect with the MGMA audience. Sponsor: CareCredit: From inflation to the rising cost of healthcare, in today’s economic environment, many patients may delay or choose not to move forward with recommended care because of the cost. By accepting the CareCredit credit card, you can help more patients get the care they want and need — without delay — by offering a convenient way to pay for coinsurance, deductibles, and care not covered by insurance. Plus, when patients use CareCredit, you receive payment in two business days — helping to increase cash flow and reduce self-pay receivables. Enhance the patient experience and help increase satisfaction and loyalty with CareCredit. For more information or to get started, visit carecredit.com/mgmapodcast. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Week in Review podcast, we feature content on the surge in COVID and flu cases. Sources: COVID surve: https://mgma.com/mgma-stat/medical-groups-prepare-as-a-summer-covid-mini-surge-spills-over-into-fall No Surprises Act: https://www.cms.gov/NoSurprises?mkt_tok=MTQ0LUFNSi02MzkAAAGN6nTJVl8g2l9Zn6g91bcAMUU4iAEHO5uN15aOzNLnx8xJ9j1YKQc--2n-YNvV_8GW_jdtHL6u46Z_fmZMmqD4UmNw2rvWJEqQuxvj4iMATQ MGMA Leaders Conference: mgma.com/conferences/leaders/overview Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview If you would like additional tools and resources related to medical practice leadership or you have stories to share with us, email us at [email protected]. Thank you again for taking the time to listen to the MGMA podcast network. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

MGMA Insights Podcast Guest: Susan Aloi, PhD, FACMPE Faculty Program Director, Thomas Jefferson University School of Population HealthJoining us today is healthcare leadership coach Susan Aloi, PhD, FACMPE, who shares insights from a lifetime around the healthcare industry and her current work developing strong leaders. According to Dr. Aloi, being intentional about your own development — and the development of others — is essential to success in healthcare leadership.Dr. Aloi is the faculty program director at Thomas Jefferson University’s School of Population Health in Pennsylvania and spoke with the MGMA Podcast Network ahead of her session at the 2023 MGMA Leaders Conference, held October 22–25 in Nashville.🔗 ResourcesApply for Fellowship (FACMPE) mgma.com/apply-for-fellowshipMGMA Leaders Conference Registration mgma.com/conferences/leaders/registerConference Schedule mgma.com/conferences/leaders/scheduleConference Overview mgma.com/conferences/leaders/overview

Our guest today is Christopher Clarke, administrator at Dermatology Consultants of Sacramento. Christopher has earned his MBA and his FACMPE and is here to discuss the U.S. Army's 11 Principles of Leadership. Resources: 11 Principles of Leadership: https://www.washoeschools.net/Page/14798 FACMPE: https://www.mgma.com/apply-for-fellowship Dermatology Consultants of Sacramento: https://sactoderm.com/ MGMA Leaders Conference registration: mgma.com/conferences/leaders/register Leaders Conference Schedule: mgma.com/conferences/leaders/schedule Overview: mgma.com/conferences/leaders/overview WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at [email protected]. If you have opportunities and resources you'd like to share with MGMA members, go to Marketing with MGMA to find out how you can connect with the MGMA audience. Sponsor: CareCredit: From inflation to the rising cost of healthcare, in today’s economic environment, many patients may delay or choose not to move forward with recommended care because of the cost. By accepting the CareCredit credit card, you can help more patients get the care they want and need — without delay — by offering a convenient way to pay for coinsurance, deductibles, and care not covered by insurance. Plus, when patients use CareCredit, you receive payment in two business days — helping to increase cash flow and reduce self-pay receivables. Enhance the patient experience and help increase satisfaction and loyalty with CareCredit. For more information or to get started, visit carecredit.com/mgmapodcast. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Our guest today is Craig Wiberg, senior manager of digital events at MGMA. Craig is here today to talk about what you can expect to learn and experience at the 2023 Leaders Conference, Hosted by MGMA Oct 22-25 in Nashville, TN. Resources: MGMA Leaders Conference registration: https://mgma.com/conferences/leaders/register Leaders Conference Schedule: https://mgma.com/conferences/leaders/schedule Overview: https://mgma.com/conferences/leaders/overview Venue: https://mgma.com/conferences/leaders/venue WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at [email protected]. If you have opportunities and resources you'd like to share with MGMA members, go to Marketing with MGMA to find out how you can connect with the MGMA audience. Sponsor: CareCredit: From inflation to the rising cost of healthcare, in today’s economic environment, many patients may delay or choose not to move forward with recommended care because of the cost. By accepting the CareCredit credit card, you can help more patients get the care they want and need — without delay — by offering a convenient way to pay for coinsurance, deductibles, and care not covered by insurance. Plus, when patients use CareCredit, you receive payment in two business days — helping to increase cash flow and reduce self-pay receivables. Enhance the patient experience and help increase satisfaction and loyalty with CareCredit. For more information or to get started, visit carecredit.com/mgmapodcast. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of MGMA's Ask An Advisor podcast, we feature Senior Advisor Cristy Good talking about strategies for medical practice leaders to optimally staff their practice. MGMA Resources discussed: Data Mining: https://www.mgma.com/articles/data-mine-good-management-is-timeless Better Performance KPIs: https://www.mgma.com/articles/data-mine-reaping-what-you-sow-keys-to-mgma-better-performer-productivity More Resources: Staffing Needs: https://www.mgma.com/articles/staffing-to-demand-how-a-medical-group-illuminated-staffing-needs Better Performer Productivity: https://www.mgma.com/articles/data-mine-reaping-what-you-sow-keys-to-mgma-better-performer-productivity Threading the Staffing Needle: https://www.mgma.com/articles/threading-the-needle-the-right-support-for-high-producing-medical-practices Staffing and Financial Challenges webinar: https://www.mgma.com/webinars/moving-beyond-survival-lean-methodology-to-solve-medical-practice-staffing-and-financial-challenges-on-demand Staffing the Medical Practice book: https://www.mgma.com/books/staffing-the-medical-practice WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at [email protected]. If you have opportunities and resources you'd like to share with MGMA members, go to Marketing with MGMA to find out how you can connect with the MGMA audience. Sponsor: CareCredit: From inflation to the rising cost of healthcare, in today’s economic environment, many patients may delay or choose not to move forward with recommended care because of the cost. By accepting the CareCredit credit card, you can help more patients get the care they want and need — without delay — by offering a convenient way to pay for coinsurance, deductibles, and care not covered by insurance. Plus, when patients use CareCredit, you receive payment in two business days — helping to increase cash flow and reduce self-pay receivables. Enhance the patient experience and help increase satisfaction and loyalty with CareCredit. For more information or to get started, visit carecredit.com/mgmapodcast. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

This episode of the MGMA Insights podcast features a conversation about the nursing shortage with Laura Setliff (Davidson) Whittaker, President and CEO of Apex Global Partners and Dr. Jasper Tolarba, Endowed Chair, Nursing Practice, Nuvance Health. Resources: https://apexglobalpartners.com/leadership-team WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at [email protected]. If you have opportunities and resources you'd like to share with MGMA members, go to Marketing with MGMA to find out how you can connect with the MGMA audience. Sponsor: CareCredit: From inflation to the rising cost of healthcare, in today’s economic environment, many patients may delay or choose not to move forward with recommended care because of the cost. By accepting the CareCredit credit card, you can help more patients get the care they want and need — without delay — by offering a convenient way to pay for coinsurance, deductibles, and care not covered by insurance. Plus, when patients use CareCredit, you receive payment in two business days — helping to increase cash flow and reduce self-pay receivables. Enhance the patient experience and help increase satisfaction and loyalty with CareCredit. For more information or to get started, visit carecredit.com/mgmapodcast. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

This episode of the MGMA Consultant’s Corner series features MGMA Consultant Chris Senkowski, MD, FACS, Professor and Chair of the Department of Surgery at Mercer University School of Medicine Savannah Campus. Dr. Senkowski has more than 15 years of experience in physician compensation, valuation and practice management, and more than 20 years in the areas of coding, valuation and reimbursement. He has served on the legislative committees for SAGES and SSO and has worked in the public policy space as an advisor to the Robert Wood Johnson Foundation, the RAND Group, and the CMS/Acumen MACRA project, as well as authored numerous articles and a textbook on surgeon reimbursement. Resources: MGMA Consulting profile: Christopher K. Senkowski, MD, FACS: https://mgma.com/member-highlights/christopher-k-senkowski MGMA Consulting Overview: https://mgma.com/consulting/overview Meet the MGMA Consulting Team: https://mgma.com/consulting/meet-the-team WE WANT TO HEAR FROM YOU Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at [email protected]. If you have opportunities and resources you'd like to share with MGMA members, go to Marketing with MGMA to find out how you can connect with the MGMA audience. Sponsor: CareCredit: From inflation to the rising cost of healthcare, in today’s economic environment, many patients may delay or choose not to move forward with recommended care because of the cost. By accepting the CareCredit credit card, you can help more patients get the care they want and need — without delay — by offering a convenient way to pay for coinsurance, deductibles, and care not covered by insurance. Plus, when patients use CareCredit, you receive payment in two business days — helping to increase cash flow and reduce self-pay receivables. Enhance the patient experience and help increase satisfaction and loyalty with CareCredit. For more information or to get started, visit carecredit.com/mgmapodcast. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Matt Robinson is our guest on the MGMA Business Solutions podcast. Matt is Vice President of Sales and Operations at Scrubin Uniforms, LLC. Matt is here today to talk about how practice leaders can remove the pain points in their uniform program. Resources: Scrubin Discount on MGMA: https://www.mgma.com/vendors/scrubin-uniforms Scrubin: https://www.scrubin.com/?gclid=Cj0KCQjwuZGnBhD1ARIsACxbAVg2N-Lu0IfQnr2R3UvGtiez9FesNyPRBXy9uvLSEraIQwhYGwIZ_SEaAnYyEALw_wcB Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of MGMA's Ask An Advisor podcast, we feature Senior Advisor Cristy Good talking about payer negotiations. MGMA Resources discussed: Payer Negotiation Checklist: https://mgma.com/member-tools/payer-negotiation-checklist Payer Evaluation Spreadsheet for any type of medical practice: https://www.mgma.com/member-tools/payer-evaluation-spreadsheet-for-any-type-of-medical-practice MGMA 2023 midyear policy update for medical groups: https://www.mgma.com/articles/mgma-2023-midyear-policy-update-for-medical-groups Sponsor: CareCredit: From inflation to the rising cost of healthcare, in today’s economic environment, many patients may delay or choose not to move forward with recommended care because of the cost. By accepting the CareCredit credit card, you can help more patients get the care they want and need — without delay — by offering a convenient way to pay for coinsurance, deductibles, and care not covered by insurance. Plus, when patients use CareCredit, you receive payment in two business days — helping to increase cash flow and reduce self-pay receivables. Enhance the patient experience and help increase satisfaction and loyalty with CareCredit. For more information or to get started, visit carecredit.com/mgmapodcast. Resources: Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview MGMAStat: mgma.com/mgmastat MGMA Awards: www.mgma.com/awards If you would like additional tools and resources related to medical practice leadership email us at [email protected]. Thank you again for taking time to listen to MGMA’s podcast network. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

This leadership panel of MGMA consultants and Claire Ernst, MGMA Director of Government Affairs, share ideas about the challenges medical practices are facing and the opportunities and solutions they propose to address them. Panelists include: Claire Ernst, JD, Director, Government Affairs at MGMA Christopher Senkowski, MD, FACS, MGMA Consultant Jessica Minesinger, CMOM, FACMPE, MGMA Consultant Owen Dahl, FACHE, CHBC, LSSMBB, MGMA Consultant Sponsor: CareCredit: From inflation to the rising cost of healthcare, in today’s economic environment, many patients may delay or choose not to move forward with recommended care because of the cost. By accepting the CareCredit credit card, you can help more patients get the care they want and need — without delay — by offering a convenient way to pay for coinsurance, deductibles, and care not covered by insurance. Plus, when patients use CareCredit, you receive payment in two business days — helping to increase cash flow and reduce self-pay receivables. Enhance the patient experience and help increase satisfaction and loyalty with CareCredit. For more information or to get started, visit carecredit.com/mgmapodcast. Resources: Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview MGMAStat: mgma.com/mgmastat MGMA Awards: www.mgma.com/awards If you would like additional tools and resources related to medical practice leadership email us at [email protected]. Thank you again for taking the time to listen to MGMA’s podcast network. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Claude Royster is our guest on the MGMA Business Solutions podcast. Claude is vice president and general manager of Wellness at CareCredit, and he returns to the podcast to share findings from the Synchrony Lifetime of Healthcare Costs study. According to information from the report, "An insured American with an employer-sponsored health insurance plan can expect to spend more than $320,000 (including insurance premiums and out-of-pocket costs) during his/her adult lifetime. ... This number may be more than double — topping $700,000 — for Americans who purchase their own insurance (without employer or government subsidies) or for those who suffer from chronic illnesses such as diabetes, heart disease or cancer." Sources in this Episode: Lifetime of Healthcare Costs Study: https://www.carecredit.com/well-u/financial-health/lifetime-of-care-healthcare-costs/ CareCredit: https://www.carecredit.com/ Sponsor: CareCredit: From inflation to the rising cost of healthcare, in today’s economic environment many patients may delay or choose not to move forward with recommended care because of the cost. By accepting the CareCredit credit card, you can help more patients get the care they want and need — without delay — by offering a convenient way to pay for coinsurance, deductibles and care not covered by insurance. Plus, when patients use CareCredit, you receive payment in two business days — helping to increase cash flow and reduce self-pay receivables. Enhance the patient experience and help increase satisfaction and loyalty with CareCredit. For more information or to get started, visit carecredit.com/mgmapodcast. Resources: Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview MGMAStat: mgma.com/mgmastat MGMA Awards: www.mgma.com/awards If you would like additional tools and resources related to medical practice leadership email us at [email protected]. Thank you again for taking the time to listen to MGMA’s podcast network. Disclaimer: This content is subject to change without notice and offered for informational use only. You are urged to consult with your individual advisors [and/or medical providers] with respect to any information presented. Synchrony and any of its affiliates, including CareCredit, (collectively, “Synchrony”) makes no representations or warranties regarding this content and accepts no liability for any loss or harm arising from the use of the information provided. Your receipt of this material constitutes your acceptance of these terms and conditions. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Week in Review podcast, we feature content on in-house leadership development programs for medical groups. Sources: In-house Leadership Programs https://www.mgma.com/mgma-stat/is-an-in-house-leadership-development-program-right-for-your-medical-group MGMA Leaders Conference: https://mgma.com/conferences/leaders/overview Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview If you would like additional tools and resources related to medical practice leadership or you have stories to share with us, email us at [email protected]. Thank you again for taking the time to listen to the MGMA podcast network. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

This episode features MGMA independent consultant Tracy Bird. Tracy has earned her FACMPE, CPC, CPMA, CEMC and CPC-I, and in this podcast, she discusses her journey to healthcare, including an early connection to Hallmark, earning her FACMPE, rev cycle solutions, and adventures in Alaska. Tracy has been honored as the 2023 MGMA Forum Representative of the Year. https://www.mgma.com/awards Resources: MGMA Consulting: https://www.mgma.com/consulting/meet-the-team/tracy-bird-facmpe-cpc-cpma-cemc-cpc-i Tracy on LinkedIn: https://www.linkedin.com/in/tracy-bird-97993a1a/ MGMA Fellowship: https://www.mgma.com/apply-for-fellowship Sponsor: This episode is sponsored by Care Allies. CareAllies: Healthcare is complicated. But you don’t have to navigate the complexities alone. CareAllies collaborates with physician organizations to solve some of the toughest challenges on the path to value-based care. As your organization works to effectively manage your more vulnerable patient populations, enhance outcomes, and improve data analytics, CareAllies bring the people, technology, and processes to support you - so you can focus on practicing medicine. Visit www.careallies.com to see how they can help to radically simplify value-based care. Additional Resources: Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview This episode is sponsored by MGMA Events. If you would like additional tools and resources related to medical practice leadership email us at [email protected]. Thank you again for taking the time to listen to MGMA’s Consultants Corner podcast. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of MGMA's Ask An Advisor podcast, we feature Senior Advisor Cristy Good talking about APP and NP compensation structures. MGMA Resources discussed: Physician compensation model tables: https://www.mgma.com/member-tools/sample-physician-compensation-model-tables Provider Compensation Data Report for 2023: https://www.mgma.com/data-report-provider-comp-2023 July Connection Magazine: https://www.mgma.com/content/july-2023-mgma-connection-magazine AMA study on physician shortages: https://www.ama-assn.org/practice-management/sustainability/doctor-shortages-are-here-and-they-ll-get-worse-if-we-don-t-act Roadmaps to Value-based Profitability: https://www.mgma.com/books/roadmaps-to-value-based-profitability-a-practice-transformation-guide RVUs: Applications for Medical Practice Success: https://www.mgma.com/books/rvus-applications-for-medical-practice-success-3rd-edition Sponsor: CareAllies: Healthcare is complicated. But you don’t have to navigate the complexities alone. CareAllies collaborates with physician organizations to solve some of the toughest challenges on the path to value-based care. As your organization works to effectively manage your more vulnerable patient populations, enhance outcomes, and improve data analytics, CareAllies bring the people, technology, and processes to support you - so you can focus on practicing medicine. Visit www.careallies.com to see how they can help to radically simplify value-based care. Additional Resources: Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview Mentorship Program: www.mgma.com/membership/landing…rogram-application This episode is sponsored by MGMA Events. If you would like additional tools and resources related to medical practice leadership email us at [email protected]. Thank you again for taking the time to listen to MGMA’s Insights podcast. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Week in Review podcast, we feature content on medical groups struggling to find clinically relevant alternative payment models. We also discuss the uptick in M&A activity in the healthcare space. Sources: Medicare and APM Models: https://www.mgma.com/mgma-stat/medical-groups-struggle-to-find-clinically-relevant-alternative-payment-models M&A transactions: https://www.healthcaredive.com/news/hospital-health-system-M-A-returns-pre-pandemic-levels-Kaufman-Hall/687558/?utm_source=email&utm_medium=marketo&utm_campaign=con-gen-may-2023-newsletter1108-07-18&mkt_tok=MTQ0LUFNSi02MzkAAAGNCExYJBkCLHwku0QUOrLiVV07qkVoW_bl3LGZf3X8e_35RlenM-QyzCj7z-WV4cCcbV9lgqEuaSxGo6kNbPtOfGHWMAILq_TL5_us1q3qlg Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview If you would like additional tools and resources related to medical practice leadership or you have stories to share with us, email us at [email protected]. Thank you again for taking the time to listen to the MGMA podcast network. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Early careerists are beginning their healthcare journey at a time when the industry faces challenges on several fronts, including increased administrative burden, technology challenges, and severe staffing shortages, just to name a few. This leadership panel of early careerists shares ideas about the challenges they’re facing and the opportunities and solutions they are implementing to address them. Panelists include: Nina Cloven, MHA, 2022 MGMA Future Five Award recipient Anna Dunbar, 2022 Andrea M. Rossiter, FACMPE scholarship recipient David Comiskey, MA, 2022 MGMA Future Five Award recipient Sponsor: CareAllies: Healthcare is complicated. But you don’t have to navigate the complexities alone. CareAllies collaborates with physician organizations to solve some of the toughest challenges on the path to value-based care. As your organization works to effectively manage your more vulnerable patient populations, enhance outcomes, and improve data analytics, CareAllies bring the people, technology, and processes to support you - so you can focus on practicing medicine. Visit www.careallies.com to see how they can help to radically simplify value-based care. Resources: Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview MGMAStat: https://mgma.com/mgmastat MGMA Awards: https://www.mgma.com/awards If you would like additional tools and resources related to medical practice leadership email us at [email protected]. Thank you again for taking the time to listen to MGMA’s podcast network. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

We welcome Kris Baird to the MGMA Insights podcast. Kris is the president and CEO of Baird Group. She's here today to talk about the power of the first call and provide best practices for converting call-ins to patients. Sources: White paper: https://baird-group.com/mystery-shopping-research/ Kris Baird: https://www.linkedin.com/in/krisbaird/ Baird Group: https://baird-group.com/ Baird Group Blog: https://baird-group.com/blog/ Sponsors: MGMA DataDive: It's time to explore and find the answers you've been searching for with the new 2023 DataDive data sets! The MGMA Provider Compensation and Production data set is one of the most comprehensive data sets in the industry, providing hospital- and physician-owned practice data and compensation benchmarks for medical directorship, on-call, academic and starting salaries. The 2023 data set represents nearly 190,000 providers from 6,800 groups spanning 250 specialties. With this valuable data you can... • Attract and retain the highest-quality providers • Drive more revenue through productivity • And keep costs contained Learn more by visiting mgma.com/datadive CareAllies: Healthcare is complicated. But you don’t have to navigate the complexities alone. CareAllies collaborates with physician organizations to solve some of the toughest challenges on the path to value-based care. As your organization works to effectively manage your more vulnerable patient populations, enhance outcomes, and improve data analytics, CareAllies bring the people, technology, and processes to support you - so you can focus on practicing medicine. Visit www.careallies.com to see how they can help to radically simplify value-based care. Resources: Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview Mentorship Program: www.mgma.com/membership/landing…rogram-application If you would like additional tools and resources related to medical practice leadership email us at [email protected]. Thank you again for taking the time to listen to MGMA’s podcast network. If you have opportunities you'd like to share with the MGMA audience, go to www.mgma.com/marketing-with-mgma/advertise to find out how you can connect with the MGMA audience. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Week in Review podcast, we feature content on the 2024 Medicare Physician Fee Schedule (PFS) proposed rule and the persistence of higher costs for medical groups even as inflation's growth slows. Sources: CMS Physician Payment Rule: https://www.cms.gov/newsroom/press-releases/cms-physician-payment-rule-advances-health-equity?mkt_tok=MTQ0LUFNSi02MzkAAAGM8ISlc2YFm1GNf-asz5d4rZTcIlwvdwkgs7gXgXGUcBuOlyiAIpKjoWouogeqJEzrmRcEjWKwP12JGLxl_HsIMSIdUjow65oe1Llv_zmBtg Higher costs for practices: https://mgma.com/mgma-stat/higher-costs-persist-for-medical-groups-even-as-inflations-growth-slows Resources: MGMA Stat: mgma.com/stat Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview If you would like additional tools and resources related to medical practice leadership or you have stories to share with us, email us at [email protected]. Thank you again for taking the time to listen to the MGMA podcast network. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

We welcome Meredith Hirsh to the Women in Healthcare podcast. Meredith is the CEO of the Hirsh Center, a college professor, and has earned her MBA and her FACMPE. She's here today to talk about her personal business success and share stories about being inspired by her single mom, her early success as a Girl Scout, and the fierce independence she's carried with her throughout her personal and professional life. Sources: Meredith Hirsh: https://www.linkedin.com/in/meredith-hirsh-mba-facmpe-33263217/ Hirsh Center: https://www.thehirshcenter.com/ Sponsors: MGMA DataDive: It's time to explore and find the answers you've been searching for with the new 2023 DataDive data sets! The MGMA Provider Compensation and Production data set is one of the most comprehensive data sets in the industry, providing hospital- and physician-owned practice data and compensation benchmarks for medical directorship, on-call, academic and starting salaries. The 2023 data set represents nearly 190,000 providers from 6,800 groups spanning 250 specialties. With this valuable data you can... • Attract and retain the highest-quality providers • Drive more revenue through productivity • And keep costs contained Learn more by visiting mgma.com/datadive CareAllies: Healthcare is complicated. But you don’t have to navigate the complexities alone. CareAllies collaborates with physician organizations to solve some of the toughest challenges on the path to value-based care. As your organization works to effectively manage your more vulnerable patient populations, enhance outcomes, and improve data analytics, CareAllies bring the people, technology, and processes to support you - so you can focus on practicing medicine. Visit www.careallies.com to see how they can help to radically simplify value-based care. Resources: Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview Mentorship Program: www.mgma.com/membership/landing…rogram-application If you would like additional tools and resources related to medical practice leadership email us at [email protected]. Thank you again for taking the time to listen to MGMA’s podcast network. If you have opportunities you'd like to share with the MGMA audience, go to www.mgma.com/marketing-with-mgma/advertise to find out how you can connect with the MGMA audience. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of MGMA's Ask An Advisor podcast, we feature Senior Advisor Cristy Good talking about Modifier 25 and Modifier 57 in medical billing and coding. Sources: Cigna to rescind latest modifier 25 policy: https://www.mgma.com/advocacy-letters/april-18-2023-mgma-and-partner-healthcare-stakeholders-urge-cigna-to-rescind-latest-modifier-25-policy-2 2023 Medical Coding and Billing Toolkit; https://www.mgma.com/member-tools/2023-medical-coding-and-billing-toolkit Sponsors: MGMA DataDive: It's time to explore and find the answers you've been searching for with the new 2023 DataDive data sets! The MGMA Provider Compensation and Production data set is one of the most comprehensive data sets in the industry, providing hospital- and physician-owned practice data and compensation benchmarks for medical directorship, on-call, academic and starting salaries. The 2023 data set represents nearly 190,000 providers from 6,800 groups spanning 250 specialties. With this valuable data you can... • Attract and retain the highest-quality providers • Drive more revenue through productivity • And keep costs contained Learn more by visiting mgma.com/datadive CareAllies: Healthcare is complicated. But you don’t have to navigate the complexities alone. CareAllies collaborates with physician organizations to solve some of the toughest challenges on the path to value-based care. As your organization works to effectively manage your more vulnerable patient populations, enhance outcomes, and improve data analytics, CareAllies bring the people, technology, and processes to support you - so you can focus on practicing medicine. Visit www.careallies.com to see how they can help to radically simplify value-based care. Resources: Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview Mentorship Program: www.mgma.com/membership/landing…rogram-application This episode is sponsored by MGMA Events. If you would like additional tools and resources related to medical practice leadership email us at [email protected]. Thank you again for taking the time to listen to MGMA’s Insights podcast. If you have opportunities you'd like to share with the MGMA audience, go to www.mgma.com/marketing-with-mgma/advertise to find out how you can connect with the MGMA audience. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Today, we welcome PJ Gupta to the MGMA Business Solutions podcast. PJ is the founder and CEO at iPlum, which offers HIPAA-compliant secure communications, including HIPAA-compliant calling, text messaging, and HIPAA-secure voicemail. Resources: The iPlum Story: https://www.iplum.com/about HIPAA Texting Requirements Blog: https://www.iplum.com/blog/hipaa-texting-requirements HIPAA Compliance Case Study: https://www.iplum.com/blog/how-does-a-healthcare-practice-use-iplums-phone-tree-with-extensions-and-hipaa-compliant-texting Sponsors: MGMA DataDive: It's time to explore and find the answers you've been searching for with the new 2023 DataDive data sets! The MGMA Provider Compensation and Production data set is one of the most comprehensive data sets in the industry, providing hospital- and physician-owned practice data and compensation benchmarks for medical directorship, on-call, academic and starting salaries. The 2023 data set represents nearly 190,000 providers from 6,800 groups spanning 250 specialties. With this valuable data you can... • Attract and retain the highest-quality providers • Drive more revenue through productivity • And keep costs contained Learn more by visiting mgma.com/datadive CareAllies: Healthcare is complicated. But you don’t have to navigate the complexities alone. CareAllies collaborates with physician organizations to solve some of the toughest challenges on the path to value-based care. As your organization works to effectively manage your more vulnerable patient populations, enhance outcomes, and improve data analytics, CareAllies bring the people, technology, and processes to support you - so you can focus on practicing medicine. Visit www.careallies.com to see how they can help to radically simplify value-based care. Resources: Ask An Advisor: [email protected] Practice Resources: mgma.com/practice-resources/f…is-for-medical-pract Auditing Toolkit: www.mgma.com/practice-resources…d-auditing-toolkit MGMA Membership: www.mgma.com/membership Rev Cycle Certificate Program: www.mgma.com/certification/acmp…e-management-on-de Thanks again for listening to MGMA's podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Today, we welcome Rachelle Daugherty to the MGMA Business Solutions podcast. Rachelle is chief executive for Provider Solutions & Development (PS&D), a Providence-owned, not-for-profit company that delivers provider staffing solutions to a diverse range of healthcare organizations. Resources: PS&D: https://psdconnect.org/ Rachelle Daugherty: https://www.linkedin.com/in/rachelledaugherty/ Deloitte Study: https://www2.deloitte.com/us/en/insights/industry/health-care/evolving-health-care-delivery-models.html Sponsors: MGMA DataDive: It's time to explore and find the answers you've been searching for with the new 2023 DataDive data sets! The MGMA Provider Compensation and Production data set is one of the most comprehensive data sets in the industry, providing hospital- and physician-owned practice data and compensation benchmarks for medical directorship, on-call, academic and starting salaries. The 2023 data set represents nearly 190,000 providers from 6,800 groups spanning 250 specialties. With this valuable data you can... • Attract and retain the highest-quality providers • Drive more revenue through productivity • And keep costs contained Learn more by visiting mgma.com/datadive CareAllies: Healthcare is complicated. But you don’t have to navigate the complexities alone. CareAllies collaborates with physician organizations to solve some of the toughest challenges on the path to value-based care. As your organization works to effectively manage your more vulnerable patient populations, enhance outcomes, and improve data analytics, CareAllies bring the people, technology, and processes to support you - so you can focus on practicing medicine. Visit www.careallies.com to see how they can help to radically simplify value-based care. Resources: Ask An Advisor: [email protected] Practice Resources: mgma.com/practice-resources/f…is-for-medical-pract Auditing Toolkit: www.mgma.com/practice-resources…d-auditing-toolkit MGMA Membership: www.mgma.com/membership Rev Cycle Certificate Program: www.mgma.com/certification/acmp…e-management-on-de Thanks again for listening to MGMA's podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

We welcome Patricia MacTaggart, MBA, MMA, CAHIMS, Program Director/Teaching Instructor, George Washington University, to this episode of the MGMA Insights Podcast. Patricia recently spoke on the topic of Innovative Comprehensive Care Models at the MGMA Summit digital event. If you registered for the Summit event you can access this and all the sessions through July 10th. Sponsors: MGMA DataDive: It's time to explore and find the answers you've been searching for with the new 2023 DataDive data sets! The MGMA Provider Compensation and Production data set is one of the most comprehensive data sets in the industry, providing hospital- and physician-owned practice data and compensation benchmarks for medical directorship, on-call, academic and starting salaries. The 2023 data set represents nearly 190,000 providers from 6,800 groups spanning 250 specialties. With this valuable data you can... • Attract and retain the highest-quality providers • Drive more revenue through productivity • And keep costs contained Learn more by visiting mgma.com/datadive CareAllies: Healthcare is complicated. But you don’t have to navigate the complexities alone. CareAllies collaborates with physician organizations to solve some of the toughest challenges on the path to value-based care. As your organization works to effectively manage your more vulnerable patient populations, enhance outcomes, and improve data analytics, CareAllies bring the people, technology, and processes to support you - so you can focus on practicing medicine. Visit www.careallies.com to see how they can help to radically simplify value-based care. Resources: Ask An Advisor: [email protected] Practice Resources: mgma.com/practice-resources/f…is-for-medical-pract Auditing Toolkit: www.mgma.com/practice-resources…d-auditing-toolkit MGMA Membership: www.mgma.com/membership Rev Cycle Certificate Program: www.mgma.com/certification/acmp…e-management-on-de Thanks again for listening to MGMA's podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Today, we welcome Mike Seyfer to the MGMA Business Solutions podcast. Mike is chief executive officer of Hailey Sault. Mike is here to talk about a variety of topics including brand performance, human-centered design, AI, ChatGPT, and humanizing medicine. Resources: Hailey Sault: https://haileysault.com/ Mike Seyfer: https://www.linkedin.com/in/mikeseyf Sponsors: MGMA DataDive: It's time to explore and find the answers you've been searching for with the new 2023 DataDive data sets! The MGMA Provider Compensation and Production data set is one of the most comprehensive data sets in the industry, providing hospital- and physician-owned practice data and compensation benchmarks for medical directorship, on-call, academic and starting salaries. The 2023 data set represents nearly 190,000 providers from 6,800 groups spanning 250 specialties. With this valuable data you can... • Attract and retain the highest-quality providers • Drive more revenue through productivity • And keep costs contained Learn more by visiting mgma.com/datadive CareAllies: Healthcare is complicated. But you don’t have to navigate the complexities alone. CareAllies collaborates with physician organizations to solve some of the toughest challenges on the path to value-based care. As your organization works to effectively manage your more vulnerable patient populations, enhance outcomes, and improve data analytics, CareAllies bring the people, technology, and processes to support you - so you can focus on practicing medicine. Visit www.careallies.com to see how they can help to radically simplify value-based care. Resources: Ask An Advisor: [email protected] Practice Resources: mgma.com/practice-resources/f…is-for-medical-pract Auditing Toolkit: www.mgma.com/practice-resources…d-auditing-toolkit MGMA Membership: www.mgma.com/membership Rev Cycle Certificate Program: www.mgma.com/certification/acmp…e-management-on-de Thanks again for listening to MGMA's podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Week in Review podcast, we feature Senior Advisor Cristy Good talking about dealing with non-compliant patients. Sources: Patient’s responsibility: https://www.physiciansweekly.com/patient-follow-up/ Practice’s responsibility: https://www.standardsofcare.org/medical-malpractice/types/failure-follow-care/ https://www.verywellhealth.com/can-my-doctor-fire-or-dismiss-me-as-a-patient-2615017 https://www.cuimc.columbia.edu/news/when-patient-refuses-treatment-what-should-doctors-do https://www.verywellhealth.com/adhering-to-treatment-recommendations-2614978 https://www.norcal-group.com/library/when-patients-refuse-treatment-medical-ethics-issues-for-physicians they mention having a patient sign a refuse to care form in this one https://www.amnhealthcare.com/amn-insights/news/when-patients-dont-follow-doctors-orders/ Resources: Ask an Advisor: www.mgma.com/ask-an-advisor MGMA Membership: www.mgma.com/membership MGMA Advocacy: www.mgma.com/advocacy MGMA Consulting: www.mgma.com/consulting/overview Mentorship Program: www.mgma.com/membership/landing…rogram-application This episode is sponsored by MGMA Events. If you would like additional tools and resources related to medical practice leadership email us at [email protected]. Thank you again for taking the time to listen to MGMA’s Insights podcast. If you have opportunities you'd like to share with the MGMA audience, go to www.mgma.com/marketing-with-mgma/advertise to find out how you can connect with the MGMA audience. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

We welcome Dr. Ashok Roy to the MGMA Insights podcast. Dr. Roy has his MD, his MPH, and his MBA, and he’s Chief Medical Officer of Value-Based Care Solutions at Signify Health. Dr. Roy recently spoke at the MGMA Summit Digital event on the topic of Applying Data, Analytics and Techonology to Improve Value-Based Care Outcomes. For anyone who registered for that event, you can still access the session on demand until July 10th. Sources: Dr. Ashok Roy: https://www.linkedin.com/in/ashok-roy-m-d-m-p-h-m-b-a-3981624/ Signify Health: https://www.signifyhealth.com/?utm_term=signify%20health&utm_campaign=Signify+Health+-+Brand+-+Exact&utm_source=adwords&utm_medium=ppc&hsa_acc=2655586638&hsa_cam=12031073921&hsa_grp=117016843118&hsa_ad=618672368562&hsa_src=g&hsa_tgt=kwd-603228925166&hsa_kw=signify%20health&hsa_mt=p&hsa_net=adwords&hsa_ver=3&gad=1&gclid=CjwKCAjwp6CkBhB_EiwAlQVyxd2JpHhToGtlZwEs4uwS15GgqVbU_fINw7U5pFYEB_v-kW2DISMauBoC2HQQAvD_BwE Sponsors: MGMA Events: Join us on-demand through July 10th, for a robust and convenient learning experience featuring education from industry leaders covering a wide variety of challenges facing medical practices today. MGMA Summit is a signature online event that allows you to take control of your journey by accessing the sessions at your own pace through July 10th. Please check the email you received for the Summit Digital event to access your on-demand learning experience. CareAllies: Healthcare is complicated. But you don’t have to navigate the complexities alone. CareAllies collaborates with physician organizations to solve some of the toughest challenges on the path to value-based care. As your organization works to effectively manage your more vulnerable patient populations, enhance outcomes, and improve data analytics, CareAllies bring the people, technology, and processes to support you - so you can focus on practicing medicine. Visit www.careallies.com to see how they can help to radically simplify value-based care. Resources: Ask An Advisor: [email protected] Practice Resources: mgma.com/practice-resources/f…is-for-medical-pract Auditing Toolkit: www.mgma.com/practice-resources…d-auditing-toolkit MGMA Membership: www.mgma.com/membership Rev Cycle Certificate Program: www.mgma.com/certification/acmp…e-management-on-de Thanks again for listening to MGMA's podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

We welcome Brandy Mabra to the MGMA Insights podcast. Brandy is the CEO of Savvy Clover Coaching & Consulting and a CEO Coach for private practice owners in healthcare. Brandy has been featured in Forbes, Fast Company, Entrepreneur, PopSugar, and Create & Cultivate, as well as appearing on numerous healthcare podcasts. She's here today to talk about her personal business success and share stories of working with healthcare executives to streamline their operations, engage teams and take ownership of their executive roles. Sources: Brandy Mabra: https://www.linkedin.com/in/brandy-mabra-businesscoach/ Savvy Clover: https://savvyclover.com/ Sponsors: MGMA Events: Join us on-demand through July 10th, for a robust and convenient learning experience featuring education from industry leaders covering a wide variety of challenges facing medical practices today. MGMA Summit is a signature online event that allows you to take control of your journey by accessing the sessions at your own pace through July 10th. Go to mgma.com/events/2023-mgma-summit to access your on-demand learning experience. CareAllies: Healthcare is complicated. But you don’t have to navigate the complexities alone. CareAllies collaborates with physician organizations to solve some of the toughest challenges on the path to value-based care. As your organization works to effectively manage your more vulnerable patient populations, enhance outcomes, and improve data analytics, CareAllies bring the people, technology, and processes to support you - so you can focus on practicing medicine. Visit www.careallies.com to see how they can help to radically simplify value-based care. Resources: Ask An Advisor: [email protected] Practice Resources: mgma.com/practice-resources/f…is-for-medical-pract Auditing Toolkit: www.mgma.com/practice-resources…d-auditing-toolkit MGMA Membership: www.mgma.com/membership Rev Cycle Certificate Program: www.mgma.com/certification/acmp…e-management-on-de Thanks again for listening to MGMA's podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Today, we welcome Tony Stajduhar to the MGMA Business Solutions podcast. Tony is the president of Jackson Physician Search. Tony is here to talk about an important topic and a white paper developed by Jackson Physician Search: "How to Prepare for the Wave of Physician Retirements.” Resources: Preparing for the Physician Retirement Wave: https://www.jacksonphysiciansearch.com/white-paper-preparing-for-the-wave-of-physician-retirements-survey-results/ Jackson Physician Search: https://www.jacksonphysiciansearch.com/physician-recruitment-experts/?utm_source=google&utm_medium=cpc&utm_campaign=Brand-JPS-BMM&gad=1&gclid=CjwKCAjw1YCkBhAOEiwA5aN4AfF1ygM_lnkm4aTyu5DW4WDmLR4l4WB0vdBZvPJUU-IXeLCIdsVVUBoCNhwQAvD_BwE Tony Stajduhar: https://www.jacksonphysiciansearch.com/about/ Sponsors: MGMA DataDive: It's time to explore and find the answers you've been searching for with the new 2023 DataDive data sets! The MGMA Provider Compensation and Production data set is one of the most comprehensive data sets in the industry, providing hospital- and physician-owned practice data and compensation benchmarks for medical directorship, on-call, academic and starting salaries. The 2023 data set represents nearly 190,000 providers from 6,800 groups spanning 250 specialties. With this valuable data you can... • Attract and retain the highest-quality providers • Drive more revenue through productivity • And keep costs contained Learn more by visiting mgma.com/datadive CareAllies: Healthcare is complicated. But you don’t have to navigate the complexities alone. CareAllies collaborates with physician organizations to solve some of the toughest challenges on the path to value-based care. As your organization works to effectively manage your more vulnerable patient populations, enhance outcomes, and improve data analytics, CareAllies bring the people, technology, and processes to support you - so you can focus on practicing medicine. Visit www.careallies.com to see how they can help to radically simplify value-based care. Resources: Ask An Advisor: [email protected] Practice Resources: mgma.com/practice-resources/f…is-for-medical-pract Auditing Toolkit: www.mgma.com/practice-resources…d-auditing-toolkit MGMA Membership: www.mgma.com/membership Rev Cycle Certificate Program: www.mgma.com/certification/acmp…e-management-on-de Thanks again for listening to MGMA's podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

We welcome Stephen A. Dickens, JD, M.Ed., FACMPE, Vice President, Medical Practice Services, SVMIC, to this episode of the MGMA Insights Podcast. Steve will be speaking at the MGMA Summit Digital Event, June 8, at 1:30pm ET, on the topic of, "Critical Conversations." Sponsors: MGMA Events: Join us June 6-8, 2023, for a robust and convenient learning experience featuring education from industry leaders covering a wide variety of challenges facing medical practices today. MGMA Summit is a signature online event that allows you to take control of your journey by attending live or by accessing the sessions at your own pace until July 8. Additionally, new networking opportunities will make it easy for you to meet industry peers and discuss solutions to your biggest challenges. Go to mgma.com/events/2023-mgma-summit to learn more and to register today! CareAllies: Healthcare is complicated. But you don’t have to navigate the complexities alone. CareAllies collaborates with physician organizations to solve some of the toughest challenges on the path to value-based care. As your organization works to effectively manage your more vulnerable patient populations, enhance outcomes, and improve data analytics, CareAllies bring the people, technology, and processes to support you - so you can focus on practicing medicine. Visit www.careallies.com to see how they can help to radically simplify value-based care. Resources: Ask An Advisor: [email protected] Practice Resources: mgma.com/practice-resources/f…is-for-medical-pract Auditing Toolkit: www.mgma.com/practice-resources…d-auditing-toolkit MGMA Membership: www.mgma.com/membership Rev Cycle Certificate Program: www.mgma.com/certification/acmp…e-management-on-de Thanks again for listening to MGMA's podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

We welcome Katie Lawrence, MHA, CMPE, Vice President – South Carolina Operations, UpStream, to this episode of the MGMA Insights Podcast. Katie, along with Steve McMillen, MHA, Senior Manager, ECG Management Consultants, will be speaking at the MGMA Summit digital event Thursday, June 8, at 10:00am ET, on the topic of, "Optimizing Referrals Through Cultural and Operational Preparedness." Sources: Katie Lawrence: https://www.linkedin.com/in/katie-murphy-lawrence-mha-cmpe-1b783539/ Upstream: https://www.upstream.care/ Sponsors: MGMA Events: Join us June 6-8, 2023, for a robust and convenient learning experience featuring education from industry leaders covering a wide variety of challenges facing medical practices today. MGMA Summit is a signature online event that allows you to take control of your journey by attending live or by accessing the sessions at your own pace until July 8. Additionally, new networking opportunities will make it easy for you to meet industry peers and discuss solutions to your biggest challenges. Go to mgma.com/events/2023-mgma-summit to learn more and to register today! CareAllies: Healthcare is complicated. But you don’t have to navigate the complexities alone. CareAllies collaborates with physician organizations to solve some of the toughest challenges on the path to value-based care. As your organization works to effectively manage your more vulnerable patient populations, enhance outcomes, and improve data analytics, CareAllies bring the people, technology, and processes to support you - so you can focus on practicing medicine. Visit www.careallies.com to see how they can help to radically simplify value-based care. Resources: Ask An Advisor: [email protected] Practice Resources: mgma.com/practice-resources/f…is-for-medical-pract Auditing Toolkit: www.mgma.com/practice-resources…d-auditing-toolkit MGMA Membership: www.mgma.com/membership Rev Cycle Certificate Program: www.mgma.com/certification/acmp…e-management-on-de Thanks again for listening to MGMA's podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.