MGMA Podcasts

Welcome to the MGMA Insights Podcast, hosted by Daniel Williams, Senior Editor at MGMA. In this episode, Daniel is joined by Susan Montminy, Director of Risk Management and Analytics for Caveris. With over 30 years of experience in patient safety and healthcare leadership, Montminy discusses key issues from Caveris's recent white paper, Hidden in Plain Sight: Exposing the Drivers of Diagnostic Error. Montminy shares her insights into the complexities of diagnostic errors, particularly within the high-stakes environment of emergency departments, and explores the role of teamwork, communication, and leadership in mitigating these errors.Key Takeaways:Diagnostic Errors Defined: Montminy uses the National Academy of Medicine's definition, describing diagnostic error as a failure to establish a timely and accurate diagnosis or failure to communicate it to the patient.Emergency Departments as High-Risk Zones: Due to their fast-paced, chaotic environments, emergency departments are the source of about 28% of diagnostic errors. Montminy describes this setting as “controlled chaos,” where effective leadership, communication, and organization are critical to maintaining control.Types of Diagnostic Bias: Two significant biases discussed are:Anchoring Bias: Clinicians may fixate on initial symptoms, potentially overlooking new, relevant information.Confirmation Bias: Clinicians may unconsciously prioritize information that confirms an initial diagnosis while dismissing conflicting data.The Role of Diagnostic Timeouts: Inspired by surgical timeouts, diagnostic timeouts encourage clinicians to pause and reassess their diagnostic conclusions, fostering better accuracy through collaborative insights.The Future of Diagnostic Error Management: AI shows promise in aiding diagnostics by consolidating data for clinicians. Montminy emphasizes the need to balance technological aid without overwhelming healthcare providers, especially in fast-paced settings like the ED.Resources Mentioned:Hidden in Plain Sight: Exposing the Drivers of Diagnostic Error (White Paper)Blog about the diagnostic processSelf Assessment Tool Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights Podcast, host Daniel Williams sits down with Sharon Woodworth, a healthcare sector leader at HED and assistant professor at UCSF, who has over 12 million square feet of healthcare facility design experience. Sharon shares her insights into creating spaces that enhance patient care, operational efficiency, and sensory perception, all while tackling the challenges posed by rising costs and evolving needs in healthcare. From flexible pod designs to the future role of AI in architecture, Sharon discusses how thoughtful design can improve both patient and provider experiences in healthcare settings.Key Points and Takeaways:The Impact of Design on Patient Care and ExperienceSharon explains how healthcare design goes beyond aesthetics, aiming to make spaces feel welcoming and supportive for patients while remaining highly functional for clinicians. By considering factors like lighting, temperature, and even the view from a patient’s room, designers can create environments that support healing.Flexible “Pod” Design for EfficiencyOne of the strategies Sharon recommends is the "pod" design, which clusters rooms into neighborhoods that can scale up or down based on patient volume and staffing availability. This layout is especially useful in times of crisis, such as during the COVID-19 pandemic, allowing healthcare facilities to adjust quickly to changing needs.Standardization for Cost ControlWith inflation affecting construction and operational costs, standardizing room layouts and architectural elements can lead to greater efficiency and reduced expenses. Sharon highlights the importance of aligning these architectural standards with each facility’s operational needs to maximize resources effectively.Future Trends: AI in Healthcare ArchitectureSharon discusses how AI is becoming integral in design. Beyond diagnosing and patient care, AI tools in architecture can analyze data to optimize room usage, control environmental factors like temperature and lighting, and anticipate staffing needs, ultimately making facilities more adaptable and efficient.Leadership and Direct Experience in Healthcare DesignAs a professor, Sharon emphasizes the importance of direct observation in healthcare leadership. She encourages leaders to "go see" and understand the physical space firsthand, as it can often reveal insights that data alone cannot provide.Connect with Sharon Online:HED Profile: Sharon is featured on HED's official website, where you can learn more about her role and contributions.HED ProfileUCSF Profile: As an Associate Professor at UCSF, Sharon's academic profile provides insights into her teaching and research.UCSF ProfileLinkedIn: Connect with Sharon on LinkedIn to view her professional background and network.LinkedIn ProfileMGMA Resources:MGMA StatAsk MGMAMGMA ConferencesMGMA ConsultingWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: [email protected] Reaves: [email protected] Luckett: [email protected] you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Welcome to the MGMA Insights Podcast, where we bring expert insights to help medical practice leaders and MGMA members navigate the challenges of the healthcare industry. I’m Daniel Williams, your host and Senior Editor at MGMA. Today, we have a returning guest, healthcare consultant and author Owen Dahl. Owen’s latest book, Humanizing Lean Leadership in Healthcare, published by MGMA, is the focal point of this episode. We’ll discuss how Lean principles can be adapted to foster a human-centric approach in medical practices, tackling staff engagement, efficiency, and patient outcomes.Key Topics Covered:The motivation behind Humanizing Lean Leadership in Healthcare and how it fills a content gap in Lean literature.How organizations can integrate Lean tools while keeping a strong focus on culture and human engagement.The parallels between Lean implementation and adapting to AI in the workplace.Practical examples of culture-driven success in medical practices using Lean principles.Details about Owen Dahl’s Lean Six Sigma Green Belt course offered by MGMA and how it aligns with his book.Major Takeaways:The Need for Human-Centric Lean: Owen emphasizes that while Lean and Six Sigma often focus on metrics and efficiency, it’s crucial to engage employees' minds and skills. “One of the bigger wastes that we’ve always seen is that the employees’ brains are not engaged as much as they should be.”Adapting to Change: With the rise of AI, many fear job loss. Owen discusses that adaptation and upskilling employees are essential for leveraging new technologies successfully: “The ones that are going to be successful are those that are going to adapt... and use it effectively.”Culture as the Foundation: Successful integration of Lean and AI depends on a strong organizational culture. Owen states, “If the culture is not accepting of these kinds of things happening, that organization is probably doomed to fail.”Real-World Applications: Owen shares insights from a case study involving a 20-doctor practice where Lean tools were tailored to meet the needs of individual departments, resulting in improved patient satisfaction and staff retention.Educational Opportunities: Owen highlights the flexibility of MGMA’s Lean Six Sigma Green Belt course, which allows participants to apply Lean tools to real-world projects within their practices.Quotes:“It’s humanizing efficiency... to meet the demand and still make it a great patient experience.”“Every organization needs to look at itself in relation to AI, Lean, and staff retention to be successful.”Resources:Humanizing Lean Leadership in Healthcare by Owen Dahl MGMA Lean Six Sigma Green Belt CourseRecommended Reading:Sapiens: A Brief History of Humankind by Yuval Noah HarariNexus by Yuval Noah HarariFor more information and additional resources, visit the MGMA website. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Introduction: Welcome to this special edition of the MGMA Week in Review podcast. Host Daniel Williams covers the 2024 presidential election results and their potential impact on healthcare. Please note this episode was recorded on the afternoon of November 6, and the numbers shared may have changed by the time you listen to this recording. Daniel takes you through the key points from a Becker's Hospital Review article that explores the implications of Donald Trump’s victory for healthcare leaders.Episode Highlights:1. Trump Secures the Presidency by Winning Key Battleground StatesAs of November 6, Trump surpassed the 270 electoral votes needed to win, securing 277 votes to Kamala Harris's 224. Note: These numbers may have changed by the time you listen to this recording.Trump successfully reclaimed Wisconsin and Pennsylvania, states he had lost in the 2020 election.2. Election Turnout and Voting StatisticsApproximately 83.7 million early votes were cast nationwide, surpassing the turnout in 2020.Trump won over 71.7 million votes, while Harris earned more than 66.8 million as of November 6. These figures will have likely changed by the time of this recording’s release.3. Trump's Victory Speech and Campaign PromisesIn a 25-minute address, Trump highlighted themes of unity and healing.He voiced strong support for House Speaker Mike Johnson and acknowledged Vice President-elect Harris.4. Historical Context and Healthcare ImplicationsTrump’s victory makes him the second U.S. president to win a non-consecutive term in office.The campaign season featured limited discussion on healthcare, including changes to the Affordable Care Act, positioning healthcare as a secondary issue.5. Impact on Health Insurers and Abortion LegislationHealth insurers experienced stock gains following Trump's victory announcement.Trump reiterated his stance on leaving abortion rights to individual states, aligning with previous policies.Sources:Becker's Hospital Review article: "Trump Wins Election: Seven Notes for Healthcare Leaders"Associated Press (AP): election resultsNBC News: Early voting numbers Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights Podcast, host Daniel Williams is joined by Sula Coria-Garza, Director of Health Information and Technology Services at People’s Community Clinic. Sula, an MGMA member and long-time listener of the MGMA podcast, shares her insights on advancing health IT in a nonprofit healthcare setting. As they discuss innovations in healthcare technology, artificial intelligence (AI), and the evolving role of networking for healthcare leaders, Sula offers practical advice on overcoming current challenges and harnessing new technologies to benefit patients and staff alike.Episode Highlights:The Role of Technology in HealthcareSula describes how People’s Community Clinic has integrated health IT tools to streamline operations and improve patient communication, emphasizing the importance of immediacy and accessibility through portals and real-time messaging.Quote: "Everything you just described [communication portals, text updates] is pretty much the foundation of our health center."Integrating AI in HealthcareSula discusses her clinic’s initial use of AI, particularly in translation services for non-English-speaking patients. This AI tool allows healthcare providers to communicate more effectively and securely, highlighting the need for HIPAA-compliant solutions.Quote: "It’s been great because [AI] can immediately, in real time, translate any language that we need, and we're able to communicate with the patient in real time."Challenges in Health ITReflecting on the pandemic’s acceleration of telehealth, Sula notes that, while healthcare technology rapidly evolved, implementing it sustainably requires addressing security concerns and prioritizing patient confidentiality.Quote: "We just implemented something over the weekend that we couldn’t have done in five years otherwise... the challenge is ensuring security while pushing forward."Networking and Peer SupportSula shares her experiences at MGMA events, where networking with peers across the U.S. helped her discover shared challenges and solutions, alleviating feelings of isolation that healthcare leaders often face.Quote: "We don’t have to be alone... it’s great to share our vulnerabilities without hesitation, especially with others who understand the unique challenges of our roles."Key Takeaways:Maximizing Patient Communication: Leveraging technology for real-time interactions can drastically improve patient satisfaction and clinic efficiency.AI for Multilingual Accessibility: Secure, HIPAA-compliant AI tools for translation empower providers to meet diverse patient needs.Telehealth Adoption and Security: Rapid deployment during the pandemic revealed the need for long-term strategies in health IT and cybersecurity.Value of Peer Networks: Connections formed through MGMA help leaders exchange solutions and provide mutual support in a rapidly evolving field.Resources Mentioned:MGMA’s certification programs and events for continuous professional growth.HIPAA-compliant AI translation tools – reach out to People’s Community Clinic for specific recommendations.For more information, check out MGMA resources here. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Welcome to the MGMA Ask An Advisor Podcast, hosted by Daniel Williams, Senior Editor at MGMA, and joined by Cristy Good, Senior Advisor at MGMA. In this episode, we address one of the pressing challenges for medical practices: structuring on-call compensation effectively. This conversation dives into common models, compliance considerations, balancing workloads, and managing provider burnout. Medical practice leaders will find practical solutions and strategies to ensure fair, transparent, and market-aligned on-call practices, helping mitigate potential issues within their teams.Key Takeaways:On-Call Compensation Models:Daily Stipend: A common approach offering a fixed daily rate, typically ranging from $1,000 to $1,500.Hourly Compensation: Payment based on active hours, providing flexibility but requiring close time tracking.Productivity-Based Pay: Aligns compensation with volume or service type but can lead to variable income.Minimum Guarantee: Ensures a base pay with a potential bonus for exceeding on-call demands.Tiered Compensation: Adjusted rates for specific times or services, ideal for practices with diverse on-call needs.Ensuring Compliance and Fair Market Value:Leverage MGMA DataDive for benchmarking compensation within specialties and regions.Avoid arrangements that could imply incentivizing referrals, adhering to Stark Law and Anti-Kickback Statutes.Keep thorough documentation on call frequency, provider burden, and response requirements to support defensible compensation structures.Balancing On-Call Responsibilities:Implement shared call models and clearly define call duties within provider agreements.Encourage open communication among providers to discuss and address workload concerns.Include flexibility by allowing providers to trade shifts, ensuring fair distribution across the team.Mitigating Provider Burnout:Practices can bring in nocturnists or hospitalists for night and weekend shifts, reducing the strain on regular staff.Openly address provider workload concerns, fostering a supportive environment for well-being.Resources and Links:MGMA DataDive Ask MGMA Email [email protected] for direct assistance and resources.For more resources and direct assistance with your practice needs, check the episode show notes or visit MGMA’s website for insights on on-call compensation and other key topics. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Member Spotlight, Daniel Williams, senior editor at MGMA, sits down with Adam Pople, HRMC, FMC, FACMPE, practice administrator at Cape Girardeau Surgical Clinic. Adam shares his experiences and insights from attending the MGMA Leaders Conference, discussing the key challenges he faces in his role and the strategies he employs to drive success and innovation in medical practice management.Main Points:Leveraging the MGMA Leaders Conference: Adam discusses his goals for attending the conference, including networking, learning new tools and strategies, and staying up-to-date on industry changes. He highlights an impactful session on addressing the psychology behind staff and physician burnout.Navigating Scarce Resources and Burnout: As a seasoned practice administrator, Adam identifies the critical challenges of managing limited funds amidst declining reimbursements and rising costs, as well as the ongoing issue of employee burnout. He emphasizes the importance of creative problem-solving and re-engaging staff to improve overall practice performance.Balancing Planned and Spontaneous Learning: Adam shares his approach to planning conference sessions, striking a balance between must-attend topics and openness to new learning opportunities that can provide valuable insights.The Rewards of Mentorship: Adam discusses his valuable experiences as both a mentee and mentor in the MGMA mentorship program, highlighting the rewards of supporting the professional development of others and the mutual benefits of these collaborative relationships.MGMA Resources:MGMA StatAsk MGMAMGMA ConferencesMGMA ConsultingWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: [email protected] Reaves: [email protected] Luckett: [email protected] you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Welcome to the latest episode of the MGMA Week in Review podcast, hosted by Daniel Williams and Colleen Luckett. In this episode, we delve into critical topics shaping the healthcare landscape just days before the U.S. election. Daniel and Colleen discuss the healthcare policies proposed by major candidates, upcoming Medicare and Medicaid changes, and urgent issues surrounding opioid addiction treatments. Additionally, we explore the latest cybersecurity threats and the increasing role of AI in medical practice management. These insights offer healthcare leaders timely knowledge to help navigate current challenges and prepare for the months ahead.Major Takeaways:Election Tension & Healthcare Policy:With the election just around the corner, Daniel and Colleen explore policy stances of the primary candidates, focusing on healthcare issues. Colleen highlights a tool from the Kaiser Family Foundation that compares the health records and proposals of the major candidates, emphasizing ACA-related changes, Medicaid expansions, and proposed reforms in healthcare funding.“Voters across the country are gearing up to make crucial decisions… this race is intense, and everyone seems to be feeling the weight of what’s at stake.” – Colleen LuckettCybersecurity Threats: Deepfake Phishing & QR Code Scams:Daniel discusses a Harvard Business Review article that warns of evolving phishing tactics, including deep fake technology and QR code scams (termed ‘cushing’). These sophisticated phishing attempts are now using AI-generated audio and video to impersonate executives, posing a significant threat to healthcare practices.Security Tips: Implement multi-factor authentication (MFA) beyond SMS, conduct regular employee training, and adopt advanced phishing-resistant technologies.Medicare and Medicaid Legislative Developments:Colleen reviews a bipartisan bill aiming to prevent a proposed Medicare Physician Fee Schedule cut and instead implement a 1.8% pay increase for physicians. Similarly, Daniel covers Medicaid “unwinding,” affecting opioid addiction treatment access. This rollback impacts patients relying on Medicaid for essential care, particularly methadone therapy, leaving clinics under-resourced.“The current payment rates have failed to keep pace with inflation, pressuring physicians and threatening patient access to care.” – Colleen Luckett“Patients often face forced withdrawals from methadone, increasing the chance of relapse and overdose.” – Daniel WilliamsAI in Medical Practices: Insights from MGMA Stat Poll:The episode wraps up with insights from the latest MGMA Stat Poll, revealing that scribing tools for documentation and patient communication are top priorities for medical practices. Nearly 60% of practice leaders report planning to adopt AI tools within the next year.Upcoming Resources: Watch for MGMA's AI insights report in the November Insights newsletter and the January MGMA Connection magazine.Resources Mentioned:Kaiser Family Foundation Comparison Tool for Election Policies – Kaiser Family FoundationHarvard Business Review Article on Phishing Tactics – Harvard Business ReviewMGMA Stat Poll Results on AI in Healthcare – MGMA.com/StatMedicare UpdateOpioid Addiction and MedicaidConnect with Us:Join the MGMA Stat poll by texting “STAT” to 33550 or visiting MGMA.com/Stat to participate in weekly polls and have your voice heard in shaping healthcare insights.Closing Notes:Thank you for tuning in to this episode of MGMA Week in Review. As Daniel reminds us, “Just vote. Your votes do count.” Remember to stay engaged, stay informed, and make your voice heard, both in healthcare and beyond. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Welcome to the MGMA Insights Podcast, hosted by Daniel Williams. In today’s MGMA Member Spotlight, we feature Tulika Vohra, Director of Operations at University Physicians Associates in Knoxville, Tennessee. Tulika’s career path is unique, as she transitioned from real estate to healthcare, bringing a fresh perspective to medical practice administration. Throughout her journey, she’s leaned on professional development, earning certifications like ACMPE and Lean Six Sigma, and engaging deeply with MGMA’s resources and community. This episode covers Tulika’s inspiring career evolution, valuable insights on certification benefits, and strategies for career advancement. Join us to uncover key takeaways for healthcare leaders seeking growth and improvement.Key Takeaways:Transition to Healthcare: Tulika shares her journey from real estate to healthcare, noting, “In my past life, I was a real estate agent...I just found [healthcare] really fascinating and loved working with [the HR] team.”Professional Development and Certifications: Tulika’s certifications include SHRM and a master’s in management and HR from the University of Tennessee. She completed the ACMPE certification through MGMA, saying, “MGMA provided that platform for me.” She notes that the certification “has really helped me understand the domains of different practice management.”MGMA’s Impact on Her Career: Tulika credits MGMA with filling essential knowledge gaps, mentioning, “This is the only [conference] I go to every year, and I just love attending this. It’s amazing.”Future Goals and the MGMA Fellowship: Tulika’s business case for Fellowship has been accepted, and she’s set her sights on achieving this milestone, saying, “Every year I see people walking on the stage, and I’m like, this next year I’m going to do it.”Advice for MGMA Members: Tulika encourages active participation in MGMA’s member communities, sharing, “You put your question out there, there’s always some SME out there who’s going to respond.”Resources Mentioned:MGMA ACMPE Certification Program – Learn about the certification that supported Tulika’s advancement.Lean Six Sigma Green Belt Program at the University of Tennessee – A key program in Tulika’s career development.MGMA Member Communities – Engage with other healthcare leaders and subject matter experts.Listen Now:Join us for this insightful episode as Tulika Vohra shares her journey, professional insights, and practical advice for leaders in healthcare practice management. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Welcome back to the MGMA Insights Podcast. This week, Senior Editor and host Daniel Williams sits down with Dr. Tej Singh, Medical Director of Vascular Surgery at Intermountain Health, Peaks Region in Colorado. Dr. Singh, a recognized leader in healthcare billing innovation, shares his expertise on the transformative impact of time-based billing for surgeons. In this episode, Dr. Singh discusses how time-based billing helps reduce physician burnout, improve revenue cycles, and integrate AI to streamline healthcare billing and compliance. Tune in to understand why time-based billing is becoming essential for medical practices aiming to enhance billing accuracy, increase efficiency, and capture revenue for non-clinical work.Key Takeaways:Understanding Time-Based Billing: Dr. Singh explains how time-based billing captures a surgeon’s non-clinical work—such as reviewing imaging, coordinating with other physicians, and pre- and post-clinic tasks. This approach, introduced by the AMA in 2021, allows surgeons to accurately bill for these essential tasks that were traditionally uncompensated. “Time-based billing captures all the things you are doing outside of the hospital, outside of the clinic, inside the clinic, after the clinic, before the clinic, and you can get credit for that.”Reducing Physician Burnout: By enabling billing for the full scope of work, time-based billing reduces administrative burdens, or “note bloat,” allowing physicians to allocate time efficiently and avoid unnecessary documentation fatigue. As Dr. Singh emphasizes, “With EMRs, people were writing long notes, throwing things together… and whether it was relevant or not.”Increased Revenue with AI and Time-based Billing Tools: Dr. Singh and his team at Harvard are developing an AI-driven app for real-time tracking of time-based activities. The app records each non-clinical task to ensure accurate billing and mitigates “guesstimation,” which often leads to audit risks. Dr. Singh shares, “As you’re talking to your app, the AI is recording the minutes.”Enhanced Compliance and Audit Readiness: Compliance education is key in ensuring the successful adoption of time-based billing. As Dr. Singh notes, “You’ve got to do the education. That is the number one thing for following appropriate coding and billing.” He explains that well-informed providers can prevent audit risks by understanding potential pitfalls like “the impossible day,” where excessive time estimates can trigger audit flags.Future Outlook: Dr. Singh envisions widespread adoption of time-based billing, aiming to shift the current 20% of surgeons using the model toward a majority within the next few years. He highlights that time-based billing, combined with efficient tracking tools, could streamline workflows, reduce burnout, and significantly improve revenue cycles across surgical practices. He notes, “Time-based billing for the surgeon is an awareness, educational opportunity.”Resources Mentioned:Time-Based Billing App (currently in development by Dr. Singh and Harvard colleagues)Article Reference: Miksanek TJ, et al. "Association of Time-Based Billing With Evaluation and Management Revenue for Outpatient Visits," JAMA Netw Open, 2022. DOI: 10.1001/jamanetworkopen.2022.29504Additional Resources:E&M Coding Get Time-based Billing Right NCBI Article Tune In:Listen to this episode to learn practical insights into implementing time-based billing in your practice, backed by Dr. Singh’s expertise and first-hand experience. Don’t miss this opportunity to explore ways to enhance revenue and reduce administrative strain. If you find this episode valuable, please subscribe to the MGMA Insights Podcast and leave us a review! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this special episode of the MGMA Insights Podcast, host Daniel Williams sits down with Steve Dickens, the recipient of MGMA’s Lifetime Achievement Award, at the Leaders Conference in Denver. They dive deep into Steve’s remarkable journey with MGMA, discussing his career highlights, mentorship, and the evolution of the organization. With more than 20 years of experience, Steve shares valuable insights for medical practice leaders, emphasizing the importance of resilience, mentorship, and staying adaptable in an ever-changing industry.Key Takeaways:The MGMA Journey: Steve reflects on his time with MGMA, describing it as the “ultimate MGMA experience,” having moved through the ranks from local chapter involvement to becoming a national leader. He emphasizes the importance of mentorship and relationships, which have been pivotal in shaping his career and personal growth.Seismic Changes in Healthcare: Steve discusses the “seismic changes” he has witnessed in MGMA and healthcare over the years. He encourages leaders to “stick by your guns” when championing important initiatives, even in the face of resistance. He stresses the need to evolve and adapt to the changing landscape, noting that organizations that fail to do so get left behind.Advice for Emerging Leaders: For those seeking their path in healthcare management, Steve advises leveraging MGMA’s vast resources—whether through the website, networking events, or conferences. His key message is to be proactive: “Meet people, make connections, and don’t be afraid to build relationships.”Memorable Moments: Steve highlights the significance of private moments where colleagues have expressed how his story inspired them, particularly in overcoming challenges like pursuing fellowship status. He notes that while public recognition is rewarding, the personal, one-on-one interactions are what truly matter.Relationships and Mentorship: Steve stresses the value of both finding a mentor and being a mentor. He recalls how joining MGMA not only helped his practice but also created lifelong personal and professional relationships, encouraging listeners to “be willing to make those commitments.”Resources Mentioned:Visit the MGMA Website for resources, educational materials, and upcoming events.Learn more about leadership opportunities and networking within MGMA by attending the MGMA Leaders Conference.Explore mentorship opportunities within the MGMA network.Insights on MGMA AwardsTune in to gain insights from a career filled with experience, leadership, and personal growth as Steve Dickens shares his wisdom with the MGMA community! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Week in Review Podcast, host Daniel Williams is joined by Cristy Good, Senior Advisor at MGMA, for a timely discussion on disaster preparedness and the invaluable resources available to medical practices. This episode addresses questions from MGMA members on navigating the aftermath of hurricanes and other natural disasters. Cristy shares expert advice on relocating medical practices, ensuring continuity of care, and accessing critical MGMA resources that can help practice leaders during challenging times.Key Takeaways:Ask MGMA Resources: MGMA offers a free member benefit through the “Ask MGMA” service, where practice leaders can submit their toughest questions, ranging from daily operations to disaster management. These questions are answered by MGMA subject matter experts, such as Cristy Good.Disaster Preparedness: Cristy responds to a member’s query about relocating a medical practice due to hurricane damage. She emphasizes the importance of having a disaster preparedness plan in place, referencing MGMA’s resources such as:A disaster preparedness checklistThe article, "Action Steps for Medical Practices Facing Hurricanes and Storm Flooding"Tools for medical practice relocation and continuity of careFirst Steps in Disaster Recovery: Cristy advises practice leaders to focus on:Ensuring safety for staff and patientsAssessing the damage and reviewing insurance policiesDeveloping a plan for continuity of care, including patient communication and managing medical recordsBuilding a Support Network: Cristy shares a story from the MGMA conference, where medical practice leaders impacted by hurricanes connected with each other for support. She highlights the value of peer relationships and leveraging the MGMA community for guidance and advice.Important Resources:Disaster Preparedness ChecklistAction Steps for Medical Practices Facing Hurricanes and Storm FloodingEmergency PlanningAsk MGMA Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Welcome to the MGMA Member Spotlight Podcast, hosted by Daniel Williams, Senior Editor at MGMA. In this special episode, we feature a dynamic panel of healthcare leaders recognized as MGMA's 2024 Future Five Award recipients. These outstanding professionals are in the first five years of their healthcare careers and are already making a significant impact. The panelists—Kyle Hussey, Jonathan Renzi, Anastasia Delaney, Disha Sawhney, and Samantha Baker—share their inspiring journeys and offer insights into healthcare innovation, patient-centered care, leadership, and operational efficiency. This episode explores the unique challenges of rural healthcare, telehealth advancements, service line development, and the evolving regulatory environment.Key Takeaways:Kyle Hussey (Chief Operating Officer, Colorado Surgical Affiliates):Kyle discusses his transition from the telecom industry to healthcare and the importance of creating sustainable service lines. He emphasizes the balance between financial goals, operational efficiency, and clinical outcomes. "Every service line we consider is put through a framework that ensures it’s viable financially and clinically." He shares insights on introducing Chronic Care Management in specialty care and operational improvements that enhance patient throughput.Jonathan Renzi (Clinical Manager, Lifespan):Jonathan highlights the importance of leadership in healthcare and his journey from nursing to management. He discusses the critical role of collaboration and patient-centered care, particularly in managing staffing shortages and enhancing operational efficiency. "One of the major improvements in our clinic has been streamlining the internal referral process, ensuring timely care for our patients."Anastasia Delaney (Operations Coordinator, Mortenson Dental Partners):Anastasia shares her passion for improving healthcare access in rural communities, focusing on dental and nutritional care. She emphasizes the value of community engagement and hands-on leadership in addressing gaps in care. "Leadership is about being on the ground, deeply connected to the communities we serve." Anastasia's work includes coordinating mobile dental clinics and free dental services in rural Kentucky.Disha Sawhney (Service Line Manager, Fox Chase Cancer Center):Disha speaks about her role in leading interdisciplinary teams to improve oncology service lines. She highlights the challenges of coordinating new cancer treatments and the advancements in immunotherapy and AI. "Patient education is a key focus in ensuring patients are empowered to make informed decisions about their care."Samantha Baker (Healthcare Compliance Analyst, Cherry Bekaert):Samantha reflects on the impact of the regulatory environment on healthcare and the need for innovative solutions. She emphasizes the importance of streamlining administrative processes to reduce the burden on providers and improve patient care. "It's all about balancing innovation with the practicalities of healthcare regulations and patient needs."Resources Mentioned:MGMA Future Five Awards: Link to Future Five Awards ApplicationHardwiring Excellence: Link to the BookCrucial Conversations: Link to the Book Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Welcome to another episode of the MGMA Consultants Corner Podcast, hosted by Daniel Williams, Senior Editor at MGMA. In today’s episode, Daniel sits down with Jonathan Tamir, Principal Consultant of Tamir Healthcare Advisors, who brings a unique perspective on the intersection of healthcare and business management. Jonathan shares insights from his extensive experience in healthcare administration and consulting, with a focus on improving operational efficiency, understanding financial health, and preparing practices for investor readiness. Whether you're a small practice or a large healthcare organization, this episode provides practical strategies to boost your practice’s financial performance.Major Takeaways:Transition from Wall Street to Healthcare: Jonathan discusses his unique journey from Biomedical Engineering at Johns Hopkins and trading at Morgan Stanley to healthcare administration, bringing corporate efficiency principles into the healthcare space.Administrative Fellowship Importance: Jonathan emphasizes the value of administrative fellowships, especially his experience at Massachusetts General Hospital, which equipped him with the tools to understand healthcare operations at a ground level.Financial Reporting and Practice Efficiency: Jonathan explains the critical importance of detailed financial reporting in healthcare practices, sharing an example of a cardiology practice where financial insights led to a significant increase in revenue through optimizing their non-invasive testing services.Investor Readiness for Small Practices: For small groups looking to attract investors or merge, Jonathan highlights the importance of financial health and operational efficiency, discussing how practices can prepare to showcase profitability and business acumen to potential investors.Consulting Focus: Jonathan’s current work with MGMA and small practices focuses on operational efficiencies and improving the investor mindset, coaching physicians on how to manage their practice’s EBITDA and ensuring their operations are running smoothly to attract higher valuations.Quotes:“If you can’t measure it, you can’t manage it. And sometimes those measurements can really help tell a story.” – Jonathan Tamir“You need to know your EBITDA because most investors are valuing practices at multiples of EBITDA. If you don’t know what it is, it’s time to start.” – Jonathan TamirResources and Links:Learn more about consulting services from Jonathan Tamir: Jonathan on MGMA.comInformation about MGMA Consulting: MGMA Consulting Services Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Welcome to the MGMA Week in Review Podcast, hosted by Daniel Williams, Senior Editor at MGMA, and Colleen Luckett, Editor and Writer at MGMA. In this episode, Daniel and Colleen bring you the latest updates on key health metrics, strategies for combating burnout in healthcare, and new tools from MGMA to improve practice efficiency. Tune in as they cover the most important topics from life expectancy improvements to innovative solutions for healthcare professionals facing burnout.Major Takeaways:Positive Health Trends in the U.S. (reported by Axios):Life Expectancy: Increased to 77.5 years in 2022, rebounding from 76.4 years in 2021.Overdose Deaths: Decreasing in 2023 and continuing into 2024 due to factors like reduced social isolation and the availability of Naloxone.Cancer Survival Rates: Increased survival rates for all cancers combined (up to 69%), with breakthroughs in treatments for blood, bone marrow, and lymphatic cancers.Obesity: The obesity rate has leveled off after a decade of increases, although it remains a significant challenge.Combating Burnout in Healthcare:Daniel highlights an article titled "Combating Burnout in Healthcare: Practical Strategies" by Steve Brewer, a speaker at the MGMA Leaders Conference. Key strategies include:Humor: Using humor as a tool to lighten serious topics and improve team morale.Physical Movement: Encouraging healthcare workers to engage in movement breaks, which enhance mental clarity and reduce anxiety.Mindfulness Practices: Incorporating mindfulness into daily routines to reduce stress and foster resilience.Self-Care: Healthcare leaders are reminded of the importance of prioritizing their own well-being to set a positive example for their teams.MGMA Tools:Evaluation and Management Profile Tool: A powerful tool for comparing provider coding with Medicare claims data, offering insights into provider performance.RVU Calculation Tool: This interactive tool helps practices assess productivity with detailed RVU breakdowns, CPT code comparisons, and customizable features for better practice management.AI and Trust in Healthcare: (reported by Medical Economics)Daniel discusses the Medical Economics article "Want Patients to Trust AI in Healthcare? Tell Them Humans Are Biased Too" by Todd Shirock. The study suggests that when healthcare providers highlight human biases, patients are more open to trusting AI in medical decision-making.MGMA Stat Poll Results:Time Management: Ranked as the top development goal for healthcare leaders, with 33% of respondents citing it as their primary focus.Communication and Coaching: Lonn McDowell emphasized the importance of clear communication and mentorship in building effective leadership.Resources: MGMA offers several resources, such as toolkits and articles on time management, communication, and leadership development.MGMA Resources:MGMA StatAsk MGMAMGMA ConferencesMGMA ConsultingWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: [email protected] Reaves: [email protected] Luckett: [email protected] you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Welcome to another episode in our Leaders Conference 2024 series, where we bring you sounds and insights from MGMA’s annual event, held in Denver from October 6-9, 2024. In this episode, Daniel Williams, Senior Editor at MGMA, speaks with Laura Weeks from HelpUCompli. Laura shares her expertise on essential compliance issues such as HIPAA privacy, Stark and kickback laws, and OSHA regulations. Tune in to learn how healthcare practices can stay compliant, avoid common pitfalls, and prepare for audits by employing proactive strategies and thorough documentation.Major Takeaways:Key Compliance Challenges: Laura outlines the major compliance challenges facing healthcare practices today, including HIPAA, Stark and kickback regulations, and OSHA standards, offering advice on how to navigate these complexities.Importance of Documentation: Laura emphasizes that while adhering to compliance regulations is important, documenting these actions is equally crucial to safeguard practices during audits and investigations.Proactive Compliance Management: HelpUCompli offers a range of tools such as templates, checklists, and guides to assist healthcare practices in proactively managing their compliance needs and staying updated on regulatory changes.Responding to Data Breaches: Laura provides actionable steps for healthcare practices on how to handle data breaches, from identifying their origin to ensuring proper reporting and mitigation.Networking and Insights from the Leaders Conference: Laura reflects on her first experience at the MGMA Leaders Conference, highlighting the value of networking with other professionals to better understand their compliance challenges and how HelpUCompli can provide support.Resources Mentioned:Laura Weeks on LinkedInMGMA's Advanced Strategy Series on Operations Management: MGMA Book SeriesMGMA EventsStay tuned for more episodes in our Leaders Conference 2024 series, where we continue to bring you expert insights and practical solutions for today’s healthcare challenges.

Episode Summary:In this episode of the MGMA Business Solutions Podcast, host Daniel Williams is joined by Tom Rossi, Dirk Jansson, and Mark Dotson from Jackson Physician Search to discuss a new joint research study between Jackson Physician Search (JPS) and the Medical Group Management Association (MGMA). This research, conducted in 2024, provides deep insights into physician leadership and recruitment challenges, including the motivations behind physicians seeking leadership roles and how healthcare organizations can better identify, recruit, and support them.The conversation centers on the following key research findings:Physician Interest in Leadership Roles: The study highlights the growing desire among physicians to take on leadership positions, driven by the need for greater influence in organizational decision-making and community impact.Organizational Benefits of Physician Leadership: Healthcare systems are increasingly recognizing the value of having physicians in leadership roles. The discussion focuses on how organizations can align physician leadership with their strategic goals.Challenges in Identifying and Recruiting Physician Leaders: Recruitment challenges, particularly in smaller or rural healthcare settings, are a significant hurdle. The panel shares insights into how organizations can improve their recruitment efforts.Opportunities for Leadership Training: Leadership training should begin early in a physician’s career and continue throughout their professional journey. The episode highlights the need for structured leadership development programs.Qualifying for Leadership Roles: The panel discusses organizational standards and how healthcare systems can better qualify physicians for leadership roles through mentorship, training, and performance benchmarks.Resources & Links:Learn more about Jackson Physician Search: Jackson Physician Search WebsiteResearch Paper discussed in the episode, available at the MGMA Leaders Conference and on the following link: Physician Leadership Research StudyThis episode's guests:Tom Rossi – Vice President of Executive SearchDirk Jansson – Director of Physician Executive SearchMark Dotson – Director of Physician Executive SearchMGMA Resources:MGMA StatAsk MGMAMGMA ConferencesMGMA ConsultingWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: [email protected] Reaves: [email protected] Luckett: [email protected] you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time!

In this episode of the MGMA Insights Podcast, host Daniel Williams sits down with Dr. Paul White, psychologist and co-author of The Five Languages of Appreciation in the Workplace with Dr. Gary Chapman. Dr. White shares his journey from focusing on family-owned business dynamics to helping organizations like the Mayo Clinic and St. Jude's Children's Hospital improve workplace cultures through authentic appreciation. They discuss how fostering a culture of appreciation can reduce turnover, improve team morale, and ultimately lead to better patient outcomes. Dr. White also explains the difference between employee recognition and authentic appreciation, emphasizing the importance of making appreciation personal and meaningful.Listeners will gain insights into:How to identify the appreciation languages of team membersThe tangible benefits of authentic appreciation in healthcare settingsPractical steps leaders can take to build a more appreciative workplaceDr. White’s key advice on starting small but with meaningful gestures of appreciationResources Mentioned in the Episode:The Five Languages of Appreciation in the Workplace by Dr. Paul White and Dr. Gary ChapmanAppreciation at Work website – For resources on workplace appreciation, including industry-specific assessments and tools.Dr. Paul White’s Email: [email protected] – For personalized resources, including the medical version of the appreciation assessment.Neutralizing Negativity in the Workplace.Connect with Us:Don’t forget to subscribe to the MGMA Insights Podcast for more expert interviews and healthcare leadership insights. Stay connected with us on MGMA.com and follow us on social media for the latest updates.Thank you for listening, and as always, we appreciate your support! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this week’s episode of the MGMA Week in Review podcast, Daniel Williams and Colleen Luckett dive into highlights from the 2024 MGMA Leaders Conference and key takeaways from World Mental Health Day. The episode offers insights for healthcare leaders on improving workplace culture and supporting mental health initiatives.Key Points:World Mental Health Day (October 10): The theme this year was "My Mental Health at Work," focusing on the disconnect between employer and employee perceptions of mental health. Studies show that 55% of employees feel their mental health is not accurately perceived by their employers. Learn how leaders can take steps to foster open conversations and provide support through employee assistance programs.988 Mental Health Crisis Hotline: Colleen highlights the introduction of this new nationwide mental health crisis hotline, discussed in a session at the MGMA Leaders Conference. Raising awareness of 988 and integrating behavioral health into primary care are crucial steps for healthcare leaders.Opioid Settlement Funds: With $55 billion available for behavioral health services, healthcare organizations have an opportunity to improve mental health services and staffing. Learn how to leverage these funds in your practice.Leadership Development & Human Connection: Highlights from Riaz Meghji’s keynote on the importance of human connection in leadership. His advice on having intentional conversations and fostering meaningful connections is essential for building strong teams.Coaching Culture in Healthcare: Learn how investing in coaching at all levels of an organization can improve employee satisfaction and ROI. Practical strategies on how to implement a coaching culture in your healthcare practice are discussed.AI in Healthcare: Cyber risk and the rise of generative AI are transforming healthcare operations. Chris Bevil’s session on navigating AI while protecting patient data provides practical insights for leaders embracing AI technologies in their organizations.Resources Mentioned:988 Suicide & Crisis Lifeline – The new mental health emergency hotline.MGMA Leaders Conference Sessions – Find session details and materials.Opioid Settlement Information – Learn more about how to access funds for behavioral health services.World Mental Health Day - Learn about tools and resources for Mental Health DayListen and Subscribe:Stay updated with all things MGMA by subscribing to the MGMA Week in Review podcast. For more articles and resources, visit MGMA.com. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

This episode of the MGMA Member Spotlight Podcast features Karen Bowman, the recipient of the ACMPE Forum Representative of the Year Award. Karen, with over 30 years of experience in healthcare administration, currently leads Gastrointestinal Associates of Cleveland in Tennessee. In this episode, she shares her career path, the significance of the ACMPE award, and her passion for helping others achieve certification and fellowship.Join us as we discuss her achievements and how she supports medical practice leaders through ACMPE’s certification process.Key Takeaways:A 30-Year Career in Healthcare AdministrationKaren Bowman’s career spans over three decades in healthcare administration. “I’ve been a healthcare administrator for more than 30 years,” she shares. Initially working in reception and billing, Karen quickly moved into management roles, eventually becoming the administrator at Gastrointestinal Associates of Cleveland. Reflecting on her role, she emphasizes teamwork: “We all have to fill in and make sure we can get our patients taken care of because that’s why we have jobs,” she says.Receiving the ACMPE Forum Representative of the Year AwardKaren was awarded the prestigious ACMPE Forum Representative of the Year Award, a recognition of her efforts to support MGMA members. “It has just been unreal to receive this award, and I’m so blessed,” she says. Karen credits her mentors, including Debbie Hudson and Tracy Bird, for helping her develop a passion for ACMPE.The Role of an ACMPE Forum RepresentativeAs an ACMPE Forum Representative, Karen supports MGMA members pursuing certification and fellowship. “We assist our members by helping them and giving them the tools that they need to either pursue certification or fellowship,” she explains. She leads study groups, prep courses, and mock exams, frequently hosting sessions with 60-70 participants. “We meet at lunch every Tuesday for eight weeks. We give them the material and review the body of knowledge,” she says.Mentoring Future LeadersMentorship is an important part of Karen’s role. “I love ACMPE. I love what it’s done for me in my career … and I want to help other people achieve that,” she notes. Leading study groups has been one of her most rewarding experiences. “I get so excited every month as a form rep when I receive those advancement reports,” she says. Karen has led numerous study groups and believes in the power of shared knowledge to help others succeed.Advice for Certification CandidatesFor those going through the ACMPE certification process, Karen offers practical advice. “Sometimes we don’t always pass on the first try, but just keep on keeping on” she urges. She advises focusing on areas where candidates feel less confident. "You know the stuff, it’s just applying it to those exams,” she recommends. Looking Ahead for ACMPE Forum RepresentativesAs the ACMPE Forum Rep Liaison on the ACMPE Certification Commission, Karen plays a key role in ensuring members’ needs are met. “We look at our members and we try to do things that our members need,” she explains. Moving forward, Karen is committed to helping more people achieve certification and fellowship.Resources Mentioned:ACMPE Certification and Fellowship: Learn more about the ACMPE certification process here.Become an ACMPE Forum Representative: Interested in getting involved? Find out more about the ACMPE Forum Representative program here.MGMA Resources:MGMA StatAsk MGMAMGMA ConferencesMGMA ConsultingWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: [email protected] Reaves: [email protected] Luckett: [email protected] you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time!

Live from the Leaders Conference in Denver, Colorado, MGMA Sr. Editor Daniel Williams sits down with Steve Brewer, a seasoned healthcare administrator with over 30 years of experience. Brewer led a workshop on the topic of burnout at the MGMA Leaders Conference, where he demonstrated a unique approach - infusing humor into a serious subject. Throughout the conversation, Brewer shares his personal journey, insights into the psychology of burnout, and practical strategies for healthcare professionals to manage stress and prevent burnout. This engaging discussion offers valuable perspectives on maintaining well-being and effective leadership in the demanding healthcare industry.MGMA Resources:MGMA StatAsk MGMAMGMA ConferencesMGMA ConsultingWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: [email protected] Reaves: [email protected] Luckett: [email protected] you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Today, we're joined by Melinda Mastel, an early careerist, who joins us live from the MGMA Leaders Conference in Denver, Colorado. Melinda shares her adventures exploring the natural wonders of the Centennial State, from the Rocky Mountain Arsenal Wildlife Refuge to the stunning vistas of Pike's Peak. She also provides a fascinating look into the interactive "early careerist" session she led, discussing topics like mentorship, career pathing, and work-life balance. Join us as we learn from Melinda's unique perspective and discover the valuable lessons she's gleaned on her professional journey so far.MGMA Resources:MGMA StatAsk MGMAMGMA ConferencesMGMA ConsultingWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: [email protected] Reaves: [email protected] Luckett: [email protected] you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time!

In this conversation, Ahmed Danawala from Edge Health discusses the challenges of burnout in healthcare and the innovative solutions his organization provides through remote employment. He highlights the importance of training and retention strategies to ensure that healthcare practices can effectively manage staffing shortages. The discussion also touches on the personal anecdotes of the speaker, including his journey to the conference and his passion for the Raiders.Resources Mentioned:Edge HealthMGMA Resources:MGMA StatAsk MGMAMGMA ConferencesMGMA ConsultingWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: [email protected] Reaves: [email protected] Luckett: [email protected] you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time!

Introduction:Welcome to the MGMA Member Spotlight Podcast! I'm your host, Daniel Williams, Senior Editor at MGMA. In this episode, we have the pleasure of speaking with Christi Siedlecki, CEO of Grants Pass Clinic and former President of Oregon MGMA. Christi brings over 36 years of leadership experience in healthcare and joins us to discuss a critical topic: how late-career healthcare leaders can navigate the unique challenges they face today.As healthcare demographics shift and workforce shortages intensify, late-career leaders find themselves balancing personal responsibilities, succession planning, and the evolving demands of their roles. Christi offers her insights on these issues, along with a preview of her upcoming session at the MGMA Leaders Conference, titled “Late Careerist Leaders in Healthcare.” Alongside co-presenter https://www.mgma.com/mentorship-program Christi will explore vital topics like mentoring, burnout, and the legacy of leadership. Whether you’re in the early stages of your career or a seasoned leader, this episode is packed with valuable insights to help you lead your practice more effectively.Key Takeaways:Unique Challenges for Late-Career Leaders: Christi discusses the pressures facing seasoned healthcare leaders, including workforce shortages, financial management, and the stress of maintaining relevance while balancing personal and professional responsibilities."By the time you've gotten to this point in your career, you're often taking care of others at home—sometimes grandkids, sometimes parents—while managing the demands of your job."Succession Planning and Mentoring: One of the critical concerns for late-career leaders is finding and preparing the next generation of leaders to take over their roles."A lot of us are wondering, who's going to take over our job someday? We love our organizations, and we don't want to pass the torch until we know it's in capable hands."Leveraging Mentorship and Coaching: Many late-career leaders use mentoring and coaching to stay engaged and pass on their knowledge."Mentoring is a key part of leadership development. It's about giving back, but also about staying fresh and learning from those you mentor."Staying Relevant in Healthcare: Christi highlights the importance of continuous learning and engagement, especially for leaders who have been in the industry for several decades."Even though our group is targeted at leaders with 15+ years of experience, most of our attendees have been in leadership for over 36 years."Upcoming Leaders Conference Session: Christi’s session at the MGMA Leaders Conference, co-led with Jill Berger, will focus on addressing the needs of late-career leaders, including financial management, technology adaptation, and work-life balance."This session will be participant-driven, focusing on what our attendees want to discuss. Issues like staying current with technology and mentoring future leaders are high on the list."Resources Mentioned:MGMA Leaders Conference: For more information on Christi’s session “Late Careerist Leaders in Healthcare,” taking place on Sunday, October 6, 2024, from 2:35 PM to 4:00 PM MST, register here.MGMA Mentorship Program: To explore mentorship opportunities with MGMA, click here.MGMA Resources:MGMA StatAsk MGMAMGMA ConferencesMGMA ConsultingWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: [email protected] Reaves: [email protected] Luckett: [email protected] you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Introduction:Welcome to the MGMA Week in Review Podcast, hosted by Daniel Williams, Sr. Editor at MGMA, and Colleen Luckett, Editor and Writer at MGMA. In this episode, they share a recorded interview with Andy Swanson, Chief Revenue Officer at MGMA, to preview the upcoming MGMA Leaders Conference and discuss key topics impacting healthcare leaders. These include healthcare market concentration, leadership strategies, succession planning, and ongoing staffing challenges in medical practices.Key Takeaways:Healthcare Market Concentration:Colleen highlights a report from the Kaiser Family Foundation revealing that nearly half of U.S. metropolitan areas have one or two health systems controlling the inpatient hospital care market. Colleen explains, "Consolidation can bring efficiencies and keep hospitals open in underserved areas, but it often leads to reduced competition, driving up healthcare costs with unclear impacts on the quality of care."Leadership Tips for Physicians:Daniel shares insights from a Medical Economics article titled “Five Leadership Tips for Practicing Physicians.” The tips emphasize leading by example, communicating effectively, delegating tasks, mentoring younger colleagues, and developing self-awareness. Daniel reflects, "All this stuff is so elementary, but it’s with most soft skills... it’s just reminding us over and over again so we don’t get too far out of the habits that we build for ourselves."Succession Planning:Colleen discusses the importance of succession planning for medical practice leaders, referencing an article by Nick Hernandez. Leaders must think about "who will take over when I'm gone," and plan for a smooth transition that ensures the stability of their practice. This may include bringing in physician partners, working with management service organizations, or engaging private equity firms to assist in the transition.Exclusive Interview with Andy Swanson:Andy gives a preview of the MGMA Leaders Conference, set to take place in Denver, Colorado. He shares details on the expansion of resource groups, such as Women in Leadership and Black Practice Leaders, and explains their value: "It’s super helpful to talk to a group of people who walk in it from my shoes day to day." Andy also highlights the evolving format of conference sessions, which will focus more on interactive discussions rather than traditional presentations, stating, "We know that didactic presentations...are less interesting to most people."Staffing Challenges:Colleen shares the results of an MGMA stat poll where 53% of respondents identified finding candidates as the top staffing concern. Compensation and benefits were a concern for 29%, and retention challenges were highlighted by 16% of respondents. Practices are struggling to fill non-physician roles, with many turning to cross-training workers to cope with turnover.Resources Mentioned:Kaiser Family Foundation ReportMedical Economics ArticleMGMA Staffing and Retention HubPhysicians Practice articleFull Interview with Andy SwansonThe Latest MGMA Stat articleMGMA Resources:MGMA StatAsk MGMAMGMA ConferencesMGMA ConsultingWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: [email protected] Reaves: [email protected] Luckett: [email protected] you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Introduction:In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Dr. Aram Alexanian, a family medicine physician with over 23 years of experience at Novant Health in North Carolina. Dr. Alexanian discusses the evolving role of technology, particularly artificial intelligence (AI), in healthcare. The conversation delves into the benefits and challenges of AI implementation, the future of technology in family medicine, and the importance of maintaining the human element in patient care. Dr. Alexanian shares his insights on how healthcare providers can best navigate the rapidly changing technological landscape while ensuring that technology serves to enhance—not replace—the doctor-patient relationship.Key Takeaways:AI and Healthcare: The Present and FutureDr. Alexanian highlights the expansive role of AI in healthcare, noting that it has become a buzzword across industries. "AI is everywhere," he explains, adding that it has the potential to revolutionize how healthcare providers approach differential diagnoses and patient care. From ambient listening tools to predictive analytics, AI is increasingly integrated into healthcare practices. However, Dr. Alexanian stresses the importance of using AI responsibly to ensure it enhances patient care rather than detracting from the human element.Enhancing Provider Wellness with AIOne of the major benefits Dr. Alexanian has observed is AI's ability to improve provider wellness. "I’m involved with DAX Copilot and ambient listening, which has been a wonderful tool for our physicians," he says. These technologies can streamline documentation and administrative tasks, allowing doctors to spend more time focusing on patient care and reducing burnout. By alleviating the burden of administrative work, AI tools can contribute to better work-life balance for healthcare providers.Challenges and Risks of AI in MedicineDespite the benefits, Dr. Alexanian is cautious about the potential pitfalls of relying too heavily on AI. He points out that AI can diminish critical thinking if providers become too dependent on it for decision-making. "We have to make sure that the benefits of technology are thoughtful and well-vetted," he warns. Moreover, he emphasizes that AI should not replace the human warmth that is crucial in healthcare interactions. "Technology should enhance the humanity in the room, not replace it," he adds.The Impact of Technology on the Doctor-Patient RelationshipDr. Alexanian acknowledges that while technology has provided new tools for improving care, it has also introduced challenges in maintaining personal connections with patients. "The EHR has probably been the biggest technological advancement, but it has also put a burden on physicians," he notes. However, he also recognizes the advantages of tools like telemedicine, which have greatly expanded access to care, especially during the pandemic.Looking Ahead: The Future of AI in HealthcareWhen asked about the future of AI and technology in family medicine, Dr. Alexanian envisions a world where technology will further enhance diagnostic capabilities and patient monitoring. He predicts advancements in radiomics, genomics, and remote patient monitoring, which could transform how providers diagnose and treat patients. "We could become like Mission Control, using predictive analytics to be more proactive in healthcare," he says, imagining a future where healthcare providers can anticipate issues before they arise.Advice for Healthcare Providers Navigating TechnologyDr. Alexanian offers practical advice for his peers as they continue to adopt new technologies in their practices. "You can’t change the wind, but you can change your sails," he advises, encouraging providers to embrace technology while remaining actively involved in decision-making processes. He stresses the importance of ensuring that technology companies focus on creating tools that empower humanity and enhance care rather than replace the doctor-patient relationship. "Don’t just create technology for technology’s sake," he urges.Resources Mentioned:DAX Copilot and Ambient Listening: Learn more about these AI-powered tools for enhancing provider wellness and streamlining documentation. Read more here.Novant Health: To learn more about Dr. Alexanian’s practice and the work being done at Novant Health, visit their website.MGMA Resources:MGMA StatAsk MGMAMGMA ConferencesMGMA ConsultingWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: [email protected] Reaves: [email protected] Luckett: [email protected] you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time!

Guest: Anu Banerjee, Ph.D., M.S., M.H.A., FACHE, Recipient of the MGMA Harwick Innovation AwardIntroduction:In this episode of the MGMA Insights Podcast, host Daniel Williams welcomes Anu Banerjee, the 2024 recipient of the prestigious MGMA Harwick Innovation Award. Anu, with a long-standing career in healthcare leadership and innovation, shares his journey in developing a groundbreaking digital health platform designed to empower underserved populations. The conversation covers the platform’s ability to enable patients to manage chronic conditions like diabetes and hypertension from home, reduce healthcare costs, and improve patient engagement.Key Takeaways:Patient-Centered Digital Health: Anu introduces his innovative platform that allows patients, especially in rural areas, to monitor and manage their health using a range of wearable devices. The data is shared in real-time with healthcare providers, ensuring ongoing care without needing frequent office visits.Beyond Telemedicine: Anu’s platform builds on the success of telemedicine by giving patients the power to monitor their health daily. "It’s a patient-centric solution," says Anu, explaining how it empowers patients to take charge of their health beyond the occasional doctor’s appointment.Engaging All Age Groups: The platform is flexible enough to serve both older patients unfamiliar with technology and younger patients managing stress and chronic illnesses. Anu shares inspiring stories of patients of all ages embracing the platform to improve their health.Family Involvement in Care: Anu highlights how involving family members in a patient’s health journey can improve outcomes, fostering a sense of community and support. "We are involving families and connecting them as well," Anu says.Addressing Mental Health: The platform tracks not only physical health but also mental well-being, considering factors such as stress, sleep patterns, and social determinants of health. "We’re helping patients understand they’re not alone," notes Anu.Sustaining Long-Term Engagement: One of the platform’s successes is its ability to keep patients engaged over the long term by providing continuous feedback and maintaining a strong connection with healthcare providers. Sustained engagement has been crucial to its success.Resources Mentioned:Learn more about the MGMA Harwick Innovation Award and nominate leaders here.Explore more on healthcare innovations and patient empowerment on the MGMA website.MGMA Leaders Conference - Register HereMGMA Leaders Conference Schedule - Check HereMGMA Resources:MGMA StatAsk MGMAMGMA ConferencesMGMA ConsultingWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: [email protected] Reaves: [email protected] Luckett: [email protected] you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Guest: Lonn McDowell, Vice Chair and Director of Administration, University of Florida Department of SurgeryIntroduction: Welcome to another episode of the MGMA Insights Podcast, hosted by Daniel Williams. In today’s conversation, Daniel sits down with Lonn McDowell, Vice Chair and Director of Administration at the University of Florida's Department of Surgery, to explore his unique perspective on leadership ahead of his presentation at the MGMA Leaders Conference. Titled "Leading from the Middle," Lonn’s session addresses how leadership in healthcare is about collaboration, professionalism, and balancing operational efficiency with high-quality patient care.Key Takeaways:Leadership from All Levels: Lonn underscores that impactful leadership can happen at any level of an organization. "Leading from the Middle" encourages healthcare professionals to recognize that leadership isn't just for those at the top. "We need to work together towards common goals, and one person can't solve everything."Ethics and Professionalism: Lonn emphasizes the significance of leading by example. "One of my worst fears is to appear like a hypocrite. It's crucial that I follow everything I talk about." He highlights the importance of mutual respect, especially when disagreements arise, as essential to fostering growth and professionalism in healthcare teams.Balancing Efficiency and Quality Care: Lonn shares insights on how healthcare leaders can balance the dual priorities of operational efficiency and patient care quality. He recommends using the 80/20 rule to focus limited resources where they can make the most difference. "It’s about maximizing impact with the resources we have."Ethical Dilemmas in Leadership: Lonn offers a personal story about ethical decision-making. When a nurse who had resigned discovered a health condition and needed to rescind her resignation, Lonn advocated for her to stay, despite the legal right not to. "It was the right thing to do, and it resulted in her staying with us for many more years."Preparing for the Future: Lonn predicts that healthcare leadership will become even more challenging but encourages leaders to cultivate patience. "We need to be more patient with ourselves and others in times of crisis or challenge to keep working toward our goals."Resources and Links:Learn more about Lonn McDowell’s career and his upcoming session at the MGMA Leaders Conference here.Recommended books mentioned by Lonn:The 360 Degree Leader by John C. MaxwellResources:MGMA Leaders Conference - Register HereMGMA Leaders Conference Schedule - Check HereMGMA Resources:MGMA StatAsk MGMAMGMA ConferencesMGMA ConsultingWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: [email protected] Reaves: [email protected] Luckett: [email protected] you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams talks with Paul Wiley, President of AvodahMed, a leader in healthcare technology. Wiley shares his journey from the airline industry to healthcare and how his company leverages artificial intelligence (AI) and data analytics to improve clinical documentation and streamline healthcare operations. The conversation touches on key insights into the future of healthcare AI, its role in reducing physician burnout, and operational efficiency improvements.Key Takeaways:The Power of AI in Healthcare: Wiley discusses how AI, particularly ambient AI, is transforming healthcare by operating in the background, allowing doctors to focus more on patient care and less on administrative tasks. “Ambient AI really focuses on being in the background, which is where, in my opinion, it belongs in healthcare,” he explains​.Improving Operational Efficiency: Wiley highlights how AvodahMed's flagship product, Insights, helps streamline clinical documentation and coding processes, allowing physicians to reduce time spent on paperwork. "We aim to eliminate the keyboard from the doctor's office entirely," Wiley emphasizes​.Addressing Physician Burnout: One of the major advantages of AI in healthcare, according to Wiley, is its potential to reduce physician burnout by minimizing after-hours documentation. “We’re seeing on average an hour saved every day for physicians who no longer need to complete notes at home,” says Wiley​.Operational Impact Beyond Physicians: The benefits of AI-based solutions like Insights extend beyond doctors. Wiley discusses how the automation of coding and billing improves accuracy and efficiency for administrative staff, creating a ripple effect that enhances overall organizational performance​.The Importance of Workflow Integration: For AI to be effective in healthcare, Wiley emphasizes that it must integrate seamlessly into existing workflows. “If it's not easy to use, no one's going to use it,” he asserts. AvodahMed focuses on ensuring its tools fit within the daily operations of healthcare providers​.Resources and Links:Learn more about AvodahMed and its AI-based solutions for healthcare operations here.Stay tuned for more innovative solutions for medical practice leaders on the MGMA Business Solutions Podcast.

Host: Daniel Williams, Senior Editor, MGMACohost: Cristy Good, Senior Advisor, MGMAIntroduction:In this episode of MGMA Week in Review, Daniel Williams is joined by Cristy Good, Senior Advisor at MGMA, filling in as co-host. The episode dives into two key topics: the challenges of adopting value-based care and advice for leaders transitioning into new roles. Cristy shares her insights into the upcoming MGMA Leaders Conference, where she will be a featured contributor for the Operations Management edition of MGMA’s Advanced Strategy Series.Key Takeaways:Challenges of Value-Based Care: Many practices face hurdles in adopting value-based care, including administrative burdens, resource constraints, and insufficient payer collaboration. Smaller practices, in particular, struggle with the upfront costs of transitioning to this model. However, CMS is driving initiatives to fully enroll Medicare beneficiaries in value-based care by 2030. Collaboration with payers, AI for data management, and ongoing staff training can ease the administrative load​.Leadership Traps to Avoid: Drawing from an article in Harvard Business Review, Daniel highlights four traps leaders should avoid when transitioning to new roles: lingering in their old role, the adrenaline trap, rushing to judgment, and being rigid in leadership style. Leaders must remain adaptable and open-minded when entering new positions​.Advanced Strategy Series – Operations Management Edition: Cristy Good discusses her contribution to the Operations Management edition of MGMA’s Advanced Strategy Series. Her chapter focuses on risk management in medical practices, exploring strategies to help healthcare leaders balance patient safety with operational efficiency. She emphasizes the importance of a risk management framework to ensure long-term success​.Resources and Links:Learn more about value-based care with sessions at the upcoming MGMA Leaders Conference here.Read the full article "Four Traps to Avoid as You Transition into a Leadership Role" from Harvard Business Review here.Explore free on-demand webinars on value-based care at MGMA here.Check out the latest MGMA BooksStay tuned for more insights and updates in healthcare leadership on the MGMA Week in Review Podcast. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights Podcast, host Daniel Williams, Senior Editor at MGMA, speaks with Michael Tutty, PhD, MHA, FACMPE, Group Vice President at the American Medical Association (AMA). Tutty leads the AMA’s efforts in improving professional satisfaction and practice sustainability for clinicians across the country. Together, they explore critical issues impacting clinician well-being, including burnout, administrative burdens, and the importance of curiosity as a superpower for finding solutions. This conversation provides practical insights for medical practice leaders on how to tackle these issues and create a healthier work environment for their teams.Key Takeaways:The Challenge of Clinician Burnout: Over 50% of physicians report signs of burnout, driven by administrative burdens, increased workload, and a lack of time spent on patient care. Tutty emphasizes the importance of addressing system-wide issues that lead to burnout, rather than placing the burden solely on individuals."Burnout manifests in the individual, but it originates as a systems issue."The Cumulative Burden of Administrative Tasks: Clinicians face a rising volume of electronic health record (EHR) management and patient messages, especially post-COVID. The influx of patient inquiries through portals has increased workload by over 150%, taking time away from direct patient care.System-Level Solutions Over Individual Resilience: While mindfulness and resilience training are valuable, Tutty advocates for a focus on fixing systemic issues within the healthcare environment. The AMA is working on providing tools and resources that empower healthcare organizations to reduce administrative burdens.Curiosity as a Problem-Solving Tool: Tutty encourages medical leaders to adopt a mindset of curiosity to find solutions. This approach can turn feelings of helplessness into opportunities for improvement. He shares an example of how asking questions about a seemingly small administrative task led to a more efficient process using digital tools."Be curious, not judgmental... When you're curious, you can start to find solutions and fixes."Data-Driven Insights: Tutty presents recent AMA research highlighting the drivers of burnout, including EHR time, imposter syndrome, and mistreatment by patients and families. He also emphasizes the potential for internal improvements within healthcare organizations, based on a study showing that 75% of the problems reported could be addressed internally.Resources:Michael Tutty at AMAAmerican Medical Association MGMA Leaders Conference - Register HereMGMA Leaders Conference Schedule - Check HereMGMA Resources:MGMA StatAsk MGMAMGMA ConferencesMGMA ConsultingWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: [email protected] Reaves: [email protected] Luckett: [email protected] you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights Podcast, host Daniel Williams welcomes Kelly Ladd, the CEO of Piedmont Internal Medicine in Georgia and the MGMA Legislative Liaison of the Year. Kelly shares her journey of becoming a passionate advocate for small medical practices, navigating the complex legislative landscape and the critical role MGMA plays in supporting administrators like herself.Key Takeaways:Kelly's Unexpected Honor: Kelly describes her initial reaction to being named the MGMA Legislative Liaison of the Year. "I was very shocked, and I was actually rendered speechless. Anyone who knows me knows that is quite a feat, because I typically have something to say on pretty much everything."Establishing Piedmont Internal Medicine: Kelly recounts the whirlwind process of offboarding 10 physicians from a health system and launching a private practice in just six weeks, highlighting the importance of MGMA resources during this transition.The Vital Role of MGMA for Small Practices: Kelly emphasizes the critical need for small and medium-sized practices to be part of an organization like MGMA, which provides essential information, networking opportunities and support to navigate the complex regulatory landscape.Navigating the Legislative Landscape: Kelly shares her journey into advocacy, starting with her involvement in a local ENT organization and eventually becoming an active participant in MGMA's legislative efforts at the state and federal levels.The Impact of Legislation on Small Practices: Small practices face significant financial strain due to decreasing reimbursements and increasing expenses. Such challenges underscore the importance of advocating for policies that consider the operational and financial implications.Encouraging Grassroots Advocacy: Kelly encourages MGMA members to actively participate in the organization's advocacy efforts, such as responding to surveys, contacting their representatives, and sharing personal stories to help legislators understand the real-world impact of proposed policies.Kelly's Passion Beyond Her Professional Role: In addition to her advocacy work, Kelly shares her involvement as a Taekwondo instructor and her commitment to supporting homeless youth through organizations like Covenant House.Resources:MGMA Legislative Liaison ProgramMGMA AdvocacyPiedmont Internal Medicine2024 MGMA Awards RecipientsCovenant House of GeorgiaConnect with MGMA:Visit our website: MGMA.comFollow us on LinkedIn: MGMA LinkedInFollow us on Twitter: @MGMASubscribe and Leave a Review:If you enjoyed this episode, please subscribe and leave us a review on your favorite podcast platform. Your feedback helps us improve and reach more listeners! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Today's Guests: Steve Quach, MD, CEO of Chimera Leadership Group, and Gwen Dooley, NP, VP of People, Growth, and Strategy at CarePoint Health ColoradoEpisode Summary:In this episode of the MGMA Insights Podcast, host Daniel Williams interviews Steve Quach and Gwen Dooley, who are both featured speakers at the upcoming MGMA Leaders Conference. Their session, titled Leading Through the Gray: Unlocking Your Greatest Potential, addresses leadership challenges in uncertain and complex environments. The conversation dives into their professional journeys and offers insights on navigating the gray areas of leadership in healthcare, particularly during times of ambiguity and volatility.Key Takeaways:Understanding Uncertainty in Leadership:Steve Quach highlights the difficulty of transitioning from clinician roles to leadership, emphasizing that traditional healthcare training doesn't prepare individuals for the psychological challenges that come with leading in uncertain environments. He explains, “Good leaders don’t avoid discomfort, they run towards it."Bridging the Gap Between Clinical and Administrative Roles:Gwen Dooley reflects on her transition from bedside care to healthcare administration, acknowledging the divide between the two. She advocates for leadership development to bridge this gap, noting that uncertainty is inherent in both roles.Applying the VUCA Framework:The concept of VUCA (Volatility, Uncertainty, Complexity, and Ambiguity) was a key theme. Gwen explains that military leaders originally coined this term, which has since been adopted by the business world. The key to managing VUCA? Flexibility, agility, and the willingness to experiment.Overcoming Psychological Barriers:Both guests stress the importance of recognizing and testing assumptions when faced with uncertainty. “Having a trusted person to help you test those assumptions is essential,” says Gwen. They suggest working with mentors or colleagues to navigate difficult situations.The Neuroscience Behind Uncertainty:Gwen and Steve share insights on how our brains respond to uncertainty, explaining that while part of our brain craves security, another part thrives on excitement and change. Understanding this duality can help leaders better manage their emotional responses and make more effective decisions.Practical Tips for Managing Uncertainty:Steve recommends setting aside daily brain space to manage challenges and uncertainty. He emphasizes, “Even 15 minutes to prepare and review each day allows leaders to be more intentional about prioritizing efforts for both short-term and long-term results.”Resources Mentioned:MGMA Leaders Conference – Link to sessions featuring Steve Quach and Gwen Dooley.Chimera Leadership Group – Learn more about Steve Quach’s leadership development firm.Carepoint Health – Gain more insights about Gwen Dooley.Be sure to listen to this episode and join the conversation at the MGMA Leaders Conference, where Steve and Gwen will offer further insights into navigating uncertainty and unlocking leadership potential. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Guest: Melinda Mastel, MBA, MS, FHFMA, CMPE, PMPIntroduction: In this episode of the MGMA Member Spotlight Podcast, host Daniel Williams sits down with Melinda Mastel, a healthcare finance professional and continuous learner, to discuss her career journey and insights on early career development. Melinda is set to co-present at the MGMA Leaders Conference in a session focusing on early careerist leaders in healthcare. Tune in to hear about the challenges early careerists face, the importance of continual learning, and actionable advice on career development and work-life balance.Key Takeaways:Lifelong Learning and Versatility:Melinda’s passion for lifelong learning has shaped her career path. With multiple degrees and certifications, including an MBA and MS in healthcare administration, she emphasizes the importance of broadening your skill set. “Looking at skill building helps you become a more versatile professional, able to contribute beyond your specific role,” she shares.Her diverse certifications have allowed her to step into interim roles and assist her organization in areas beyond finance, providing a broader perspective on healthcare.Balancing Career and Well-being:Melinda candidly reflects on her experience with early career burnout. “I was volunteering for everything, working 12-hour days, and not focusing on my well-being,” she recalls. The COVID-19 pandemic served as a catalyst for her to reprioritize her health and personal interests, reinforcing the need for work-life balance.For early careerists, she advises prioritizing hobbies, health, and well-being alongside professional goals, emphasizing that “career paths are not linear, and it's important to find balance.”Mentorship and Peer Support:Melinda believes in the power of peer mentorship and has both mentored others and benefited from mentors herself. “We all have something to teach each other, no matter our stage of career,” she says, encouraging early careerists to seek out mentorship opportunities, even in informal settings like casual coffee chats.Challenges for Early Careerists:Key challenges include building relationships in a hybrid or remote work environment, understanding AI and technology advancements, and managing career expectations. “Comparison is the thief of joy, and early careerists need to understand that everyone’s career path looks different,” she advises.She also highlights the importance of being open to different opportunities rather than rigidly focusing on climbing the career ladder.Resources and Links:MGMA Leaders Conference 2024: Early Careerist Session InformationMGMA Stat Polls – Sign UpDon’t miss Melinda Mastel’s interactive session at the MGMA Leaders Conference, where she’ll co-present on strategies and insights for early careerists. Stay tuned for more MGMA Member Spotlight episodes!Connect with MGMA:Visit our website: MGMA.comFollow us on LinkedIn: MGMA LinkedInFollow us on Twitter: @MGMASubscribe and Leave a Review:If you enjoyed this episode, please subscribe and leave us a review on your favorite podcast platform. Your feedback helps us improve and reach more listeners! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Welcome to this week’s episode of the MGMA Week in Review Podcast, hosted by Daniel Williams, Senior Editor at MGMA, and Colleen Luckett, Editor and Writer at MGMA. In today’s episode, we cover a range of critical topics affecting healthcare leaders, including a wave of bipartisan health legislation passed in the U.S. House of Representatives, the complexities of employee monitoring in healthcare, and the role of artificial intelligence (AI) in streamlining electronic health records (EHRs). We also dive into the rising DIY medicine trend and discuss important cybersecurity measures for healthcare organizations.Key Takeaways:Bipartisan Health Legislation:This week, the U.S. House of Representatives passed 14 bipartisan health bills, all aimed at improving the well-being of Americans. The focus is on strengthening Medicaid and Medicare, preventing fraud, and supporting vulnerable populations, such as individuals with Down syndrome.These bills include the Medicaid Program Improvement Act and the Fraud Prevention Act. A key aspect is the extension of telehealth provisions for Medicare, which could significantly improve access for non-English speakers and diabetes prevention programs. “Almost all 14 bills passed unanimously, signaling strong bipartisan cooperation in Congress,” said Colleen.Employee Monitoring in Healthcare:Daniel highlighted an article from Becker’s Hospital Review on employee monitoring in healthcare. The article stresses the importance of transparency, legal compliance, and employee morale when implementing monitoring systems.“Transparency is essential. Employees are more likely to accept monitoring if they understand why it’s being done,” Daniel quoted from the article. Leaders must balance monitoring for operational improvements without compromising employee trust and morale.DIY Medicine:Colleen explored the DIY medicine movement, where patients turn to online communities to create their own versions of prescription drugs, such as GLP-1 weight loss medications. This trend reflects growing frustration with high healthcare costs and limited access to medical care.While this offers patients a sense of control over their treatments, healthcare professionals warn of the dangers. “Healthcare professionals like Michael Snyder from Rose Medical Center in Denver advise patients to consult their doctors before attempting any DIY hacks,” Colleen mentioned.AI in EHRs:The episode also covers how AI is helping reduce physician frustrations with EHRs. AI tools can automatically capture and input data, allowing doctors to focus more on patient care. However, AI isn’t a universal fix and could introduce new complexities.Daniel shared a physician's testimonial: “I spend less time charting and more time talking to my patients, which is why I became a doctor in the first place.” This reflects the potential for AI to enhance doctor-patient interactions.Cybersecurity in Healthcare:The MGMA Stat Poll revealed that 72% of medical group practices have increased their cybersecurity spending due to heightened threats and the growing reliance on cloud-based platforms.Daniel discussed his recent interview with Chris Bevil, Chief Information Security Officer at InfoSystems, who emphasized the importance of clear AI security policies in healthcare. “Generative AI isn’t going to take your job unless you refuse to adapt to it,” Bevil noted, underscoring the need for secure and effective AI use.Resources Mentioned:Bipartisan Health BillFierce Healthcare: Healthcare LegislationBecker’s Hospital Review: Employee Monitoring – 4 Things Leaders Should KnowAxios: DIY MedicineMedical Economics: AI Cuts Physician Time and Frustration with EHRs in Some InstancesMGMA Stat Poll ResultsConnect with MGMA:Visit our website: MGMA.comFollow us on LinkedIn: MGMA LinkedInFollow us on Twitter: @MGMASubscribe and Leave a Review:If you enjoyed this episode, please subscribe and leave us a review on your favorite podcast platform. Your feedback helps us improve and reach more listeners! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights Podcast, host Daniel Williams sits down with Steve Dickens, the recipient of the 2024 MGMA Lifetime Achievement Award. Steve shares his remarkable journey, highlighting the pivotal role MGMA has played in his career development and his passion for mentoring the next generation of healthcare leaders. This conversation offers valuable insights for MGMA members looking to maximize their organizational involvement and unlock new opportunities for growth and impact.Key Takeaways:Steve's Early Career and the Importance of Professional Associations: Steve recounts his start in a small town in Tennessee and the pivotal moment when his colleagues encouraged him to join MGMA, leading to a transformative experience.The Transformative Power of MGMA Membership: Steve emphasizes the wealth of resources, education and connections MGMA has provided, crediting the organization as a driving force behind his career success.Navigating the MGMA-ACMPE Merger: As MGMA Chair during the merger, Steve shares the challenges and triumphs of the process, underscoring the importance of communication and relationship-building.Engaging with the MGMA Audience: Steve reflects on his dynamic workshop sessions, highlighting his approach to connecting with the audience and providing practical, problem-solving insights.Leveraging Education and Experience: Steve discusses how his formal education, including a Juris Doctor and a Master's in Educational Psychology, have shaped his critical thinking and communication skills, which he applies in his healthcare roles.Championing Diversity and Inclusion: Steve's involvement in the Diversity Leadership Council and Practice University demonstrates his commitment to fostering an inclusive and supportive environment for healthcare professionals.Advice for MGMA Members: Steve encourages members to actively participate, raise their hand, and be willing to put in the work, emphasizing the importance of building relationships and maintaining a positive reputation.Reflecting on Career Highlights: Steve shares that his proudest moments have been witnessing the growth and achievements of the individuals he has mentored, underscoring the profound impact of personal connections and relationships.Resources:Steve Dickens at MGMA2024 MGMA Awards RecipientsMGMA MembershipConnect with MGMA:Visit our website: MGMA.comFollow us on LinkedIn: MGMA LinkedInFollow us on Twitter: @MGMASubscribe and Leave a Review:If you enjoyed this episode, please subscribe and leave us a review on your favorite podcast platform. Your feedback helps us improve and reach more listeners! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Welcome to another episode of the MGMA Insights Podcast. Your host, Daniel Williams, Senior Editor at MGMA, is joined by Chris Bevil, Chief Information Security Officer at InfoSystems, Inc., Tennessee. Chris, a leader in health informatics and cybersecurity, brings over two decades of experience to the table, and today he dives deep into one of the most crucial topics in healthcare: how medical practices can navigate the complexities of cybersecurity and generative AI. Chris also shares his journey, from collegiate baseball to healthcare cybersecurity, adding a personal touch to this insightful episode.Major Takeaways:Generative AI and Cybersecurity: Chris clarifies the distinction between AI and generative AI (Gen AI), emphasizing that while AI is evolving rapidly, it won’t replace jobs as long as people are willing to learn and adapt. As he points out, "You constantly have to have humans in the loop. AI isn’t going to take your job if you're willing to embrace it and learn how to use it."Guardrails for Generative AI: Chris highlights the importance of healthcare organizations establishing clear policies for the effective and compliant use of generative AI. "You need to have a defined strategy for your organization because you don’t know where the data is going when you use tools like ChatGPT."Training Employees for Cybersecurity: Chris underscores the importance of ongoing training to protect against phishing and other cyber threats. "You can build all the firewalls in the world, but the human element is still the weakest link. Training your people to recognize phishing and other threats is essential."AI-Driven Data Privacy: In an AI-driven environment, safeguarding patient information is a top priority. Chris warns that many tools, like ChatGPT, may not be secure enough for handling patient data. He advises, "Be careful about putting personal data into generative AI tools. Ensure you're using secure platforms designed with privacy in mind."Simple Strategies for Cybersecurity: Despite the complexity of cybersecurity, Chris encourages practices to focus on foundational principles like risk assessments, governance strategies, and employee training. "It’s all about having a framework in place to mitigate risks. Training your team is the best defense."Resources:Chris Bevil’s Session at the MGMA Leaders Conference: Register HereMGMA Leaders Conference Information: Learn MoreAdditional Resources on Cybersecurity in Healthcare: Link to a comprehensive guideBe sure to join Chris Bevil at the MGMA Leaders Conference on Monday, October 7th, for his session, Navigating Cyber for Gen AI in Practice, where he will provide deeper insights into the cybersecurity challenges and opportunities presented by generative AI. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights Podcast, host Daniel Williams is joined by two key leaders from Emerson Health: Craig Nesta, Vice President of Physician Practice Management, and Mike Tracy, Administrative Director. Together, they discuss the Emerson Health Administrative Fellowship Program and its impact on addressing workforce challenges in healthcare. Craig and Mike share their insights on how to build and sustain fellowship programs that cultivate future healthcare leaders, as well as their experiences mentoring and developing talent.Major Takeaways:Building a Fellowship Program from Scratch: Craig Nesta shares how Emerson Health built its administrative fellowship program from the ground up starting in 2017. The program is designed to grow healthcare leadership talent by offering real-world, hands-on experience in healthcare administration. “We started it from scratch, and anybody can do what we did,” Craig explains. Since its inception, the program has grown significantly, helping Emerson Health fill critical talent gaps.Mike Tracy’s Success Story: Mike Tracy, a former fellow who now serves as Administrative Director at Emerson Health, shares how his experience in the fellowship program helped launch his career. “I joined Emerson as an intern and then became a fellow,” Mike says. “The hands-on experience and mentorship I received here were invaluable in preparing me for leadership roles.” Mike now oversees multiple departments, including GI, pulmonary, spine, pain management, and anesthesia.The Importance of Internships and Fellowships: Craig emphasizes that internships and fellowships are essential for addressing talent shortages in healthcare. "Given the proliferation of growth, we need people," Craig notes. Emerson Health utilizes a variety of programs, from shadowing opportunities to year-long fellowships, to bring in talented individuals and provide them with real-world experience in healthcare administration.Practical Advice for Starting a Fellowship Program: Craig and Mike both share practical steps for healthcare organizations looking to start their own fellowship programs. “The first step is building relationships with educational institutions,” Craig advises. “Start local, develop relationships with faculty, and start recruiting from there.” The fellowship program has become a key strategy for Emerson Health, offering a pipeline of talent and addressing workforce shortages in the healthcare industry.Mentorship and Career Development: Mike credits the mentorship he received from Craig and others at Emerson Health for his career success. “Craig’s door is always open—even when it’s closed,” Mike shares, emphasizing the importance of having access to experienced leaders who are invested in your growth. This mentorship culture is central to the fellowship program, helping early careerists develop the skills and confidence they need to succeed in healthcare leadership roles.Succession Planning and Lifelong Learning: Emerson Health places a strong focus on succession planning at all levels of the organization. “We talk about succession planning for everyone, not just executives,” Craig explains. The organization also emphasizes lifelong learning, offering tuition and travel stipends for fellows to attend national conferences, supporting their professional development and growth.Resources Mentioned:Learn more about the Emerson Health Administrative Fellowship Program: Emerson Health FellowshipMGMA Leaders Conference: Register HereThis episode provides healthcare leaders with actionable insights into developing fellowship programs, fostering mentorship, and planning for long-term success. By investing in talent development and creating opportunities for professional growth, healthcare organizations can build a strong, resilient workforce prepared to meet the challenges of the future. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Week in Review podcast, your hosts Daniel Williams and Colleen Luckett dive into some of the most pressing issues in healthcare today. Topics include how immigration reform could alleviate healthcare staffing shortages, strategies for successful physician onboarding, United Healthcare's new Gold Card program for streamlining prior authorizations, and advice on work-life balance for workaholics.Key Takeaways:Healthcare Staffing Shortages: Colleen discusses an article from HealthExec highlighting how immigration policy reforms could help address physician shortages in the U.S. Attorney Kathleen Campbell Walker advocates for expanding visa caps and streamlining immigration processes to meet healthcare demand.Intentional Onboarding for Physicians: Daniel shares insights from Medical Economics authors Tara Osseck and Jenny Binner on the importance of a structured onboarding process for physicians. Personalizing the onboarding experience can significantly improve retention and job satisfaction.United Healthcare's Gold Card Program: Colleen introduces the MedPage Today article detailing United Healthcare's Gold Card program launching on October 1st. This initiative aims to reduce administrative burdens by simplifying the prior authorization process for qualifying providers.Work-Life Balance for Workaholics: Daniel discusses Malissa Clark’s article from Harvard Business Review about reclaiming life from workaholism. Clark offers strategies such as setting boundaries, re-engaging with hobbies, and practicing mindfulness.MGMA Stat Poll: Colleen wraps up with the latest MGMA Stat Poll on compensation budgeting for 2025. The poll shows trends for salary increases, with many practices planning cost-of-living adjustments for medical assistants, nurse practitioners, and front desk staff.Resources Mentioned:Immigration Reform Article - HealthExecPhysician Onboarding Article - Medical EconomicsUnited Healthcare Gold Card Program - MedPage TodayWorkaholism Article - Harvard Business ReviewSign up for MGMA Stat PollingMGMA DataDive ReportMGMA Leaders ConferenceFree Onboarding WebinarConnect with MGMA:Visit our website: MGMA.comFollow us on LinkedIn: MGMA LinkedInFollow us on Twitter: @MGMASubscribe and Leave a Review:If you enjoyed this episode, please subscribe and leave us a review on your favorite podcast platform. Your feedback helps us improve and reach more listeners! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights Podcast, host Daniel Williams welcomes Mo Kasti, CEO of the Healthcare Leadership Institute. Kasti shares his journey from surviving the civil war in Beirut, Lebanon to becoming a healthcare leadership expert. He discusses how he is applying the leadership principles he learned at GE Healthcare to redesign healthcare education and development.Key Takeaways:Kasti's 10-year experience at GE Healthcare taught him the power of leadership development and how to apply best practices like Lean Six Sigma and succession planning.Kasti describes the founding of the Healthcare Leadership Institute as the "best kept secret" and the largest provider of leadership training and coaching in the U.S.The institute's work as a private label provider involves applying GE's leadership principles and methodologies to transform healthcare education and development.With a passion for finding your true calling, Kasti states "when you find your passion, you don't have a job anymore."Kasti will host a session titled "Creating a Coaching Culture" in Healthcare at the upcoming MGMA Leaders Conference in Denver. Resources:Healthcare Leadership Institute2024 MGMA Leaders ConferenceWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: [email protected] Reaves: [email protected] Luckett: [email protected] you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Welcome to the MGMA Women in Healthcare Podcast, where host Adrienne Lloyd sits down with Jenny Reese, a leader and innovator in healthcare administration, to discuss leadership strategies in today's rapidly evolving medical landscape. In this episode, Jenny shares insights into problem-solving for medical practice leaders, with a focus on effective team management, adapting to industry changes, and fostering a culture of transparency and growth within healthcare organizations.Key Takeaways:Leading with Transparency: Jenny emphasizes the importance of clear communication and transparency in leadership roles, especially when navigating challenges like staffing shortages or policy changes.“In times of uncertainty, clarity is your best tool to keep teams focused and motivated.”Adapting to Industry Shifts: The healthcare industry is constantly evolving. Jenny discusses strategies for adapting to changes such as hybrid work models, increased reliance on technology, and shifts in patient expectations.Fostering a Collaborative Team Environment: She highlights ways to foster collaboration within medical practices by empowering team members to take initiative and build trust."Empowerment starts with creating an environment where everyone feels heard and valued."Problem-Solving Approaches: Jenny offers practical advice for medical practice leaders to tackle common challenges such as burnout, turnover, and maintaining staff morale.Leveraging Technology for Efficiency: She discusses the role of technology in streamlining practice management and improving patient care, suggesting that embracing digital tools can enhance both staff productivity and patient satisfaction.Resources Mentioned:The Coaching Habit by Michael Bungay Stanier – A guide to becoming a better leader through effective coaching conversations.The Lean Startup by Eric Ries – Techniques for fostering innovation and adaptability in healthcare practices.Resources:Adrienne Palmer LloydConnect with Adrienne on LinkedIn To see other episodes of the Women in Healthcare Podcast, watch the video versions on YouTube, or apply to be on an upcoming episode, please visit: https://bit.ly/womeninhealthcarepodcast Adrienne’s Services & More Connect with Jennifer on LinkedIn MGMA Resources:MGMA StatAsk an AdvisorMGMA ConferencesMGMA ConsultingThank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Episode Description:In this episode of the MGMA Insights podcast, we speak with Annamarí Dietrichson, Division Vice President of Care Experience at HCA Healthcare Colorado, about her innovative approach to combating burnout in the healthcare industry. Drawing on her unique background and extensive experience, Dietrichson introduces us to the Thrive Method—a comprehensive framework designed to help healthcare professionals manage stress, maintain healthy habits, and reclaim their passion for patient care. Discover how to thrive in your healthcare career without burning out.Key Takeaways:The Evolution of Patient Experience: Dietrichson discusses the shift from patient satisfaction to a holistic care experience that includes the entire workforce.Introduction to the Thrive Method: Learn about the six key areas of the Thrive Method—Thoughts, Healthy Habits, Rest and Resilience, Intentionality, Vigilance, and Empowered Energy—that can help healthcare professionals prevent burnout.Practical Tips for Healthy Habits: Dietrichson emphasizes the importance of sleep and other healthy habits in building resilience and sustaining energy in demanding healthcare roles.Links Mentioned in the Episode:Visit Annamarí Dietrichson’s website: Annamarí CoachingLearn more about the MGMA Leaders Conference: MGMA Leaders ConferenceExplore resources on patient experience and burnout: MGMA Resource LibraryRead the accompanying article on MGMA.com: Thriving in Healthcare Without Burning OutAdditional Resources:Register for upcoming MGMA webinars: MGMA WebinarsSubscribe to the MGMA Insights Podcast for more episodes like this: Subscribe HereConnect with MGMA:Visit our website: MGMA.comFollow us on LinkedIn: MGMA LinkedInFollow us on Twitter: @MGMASubscribe and Leave a Review:If you enjoyed this episode, please subscribe and leave us a review on your favorite podcast platform. Your feedback helps us improve and reach more listeners! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this week's episode of the MGMA Week in Review podcast, co-hosts Daniel Williams and Colleen Luckett explore critical topics affecting healthcare today. From the evolving role of AI in public health to the ongoing challenge of physician burnout, Daniel and Colleen discuss how healthcare leaders can address these pressing issues. They also cover strategies for improving team dynamics in in-person, remote, and hybrid work environments.Topics Discussed:WHO's AI in Public Health Readiness ToolkitColleen discusses the World Health Organization's (WHO) release of its AI in Public Health Readiness Assessment Toolkit. The toolkit emphasizes the importance of infrastructure, workforce development, and ethical principles as healthcare organizations integrate AI into their systems.Source: MobiHealthNews, "World Health Organization releases AI in public health readiness toolkit"Improving Patient Experience by Going Back to the BasicsDaniel reviews an article from Medical Economics that focuses on enhancing patient experience by emphasizing human connection and compassionate care. Despite the advancements in telemedicine, the article stresses the importance of active listening and personal interaction in improving patient satisfaction.Source: Medical Economics, "There’s not an app for that: Improving patient experience by going back to the basics"Physician Burnout and Turnover in HealthcareColleen presents findings from the latest MGMA Stat Poll on physician burnout. While turnover rates have slightly improved, burnout remains a significant challenge, with many physicians citing administrative burdens and recruitment struggles as contributing factors.Source: MGMA Stat Poll, "Physician burnout still a major factor even as unexpected turnover eases"Team-Building Strategies for Remote and Hybrid TeamsDaniel highlights a Harvard Business Review article offering team-building strategies for in-person, remote, and hybrid teams. From escape rooms to virtual icebreakers, the article suggests activities that can enhance collaboration and build stronger teams, even in a remote work environment.Source: Harvard Business Review, "17 team-building activities for in-person, remote, and hybrid teams"Innovative Strategies in Healthcare LeadershipColleen wraps up with insights from Becker's Hospital Review on 42 impactful changes implemented by healthcare leaders over the past two years. From expanding remote patient management programs to implementing telenursing solutions, these innovations have had a transformative impact on patient care and operational efficiency.Source: Becker's Hospital Review, "42 impactful changes healthcare IT and finance leaders have made in the past two years"Resources Mentioned:MGMA Leaders ConferenceMGMA StatConnect with MGMA:Visit our website: MGMA.comFollow us on LinkedIn: MGMA LinkedInFollow us on Twitter: @MGMASubscribe and Leave a Review:If you enjoyed this episode, please subscribe and leave us a review on your favorite podcast platform. Your feedback helps us improve and reach more listeners! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights Podcast, host Daniel Williams sits down with renowned speaker and author Riaz Meghji. Meghji is the author of the book Every Conversation Counts: The Five Habits of Human Connection that Build Extraordinary Relationships. Meghji explores the power of authentic human connection in the context of the hybrid work environment and also discusses the challenges faced by medical practice leaders. His upcoming keynote address for this year's MGMA Leaders Conference aims to inspire the audience with the transformative potential of a single conversation and the importance of showing up to serve others.Key Takeaways:The Importance of Authentic Connection: Meghji discusses his journey in writing "Every Conversation Counts" and the need for leaders to prioritize genuine human connection, even in the face of overwhelming responsibilities.Addressing Empathy Fatigue: While delving into the concept of "empathy fatigue" and how it impacts medical professionals, Meghji offers strategies for leaders to care for themselves and their teams.Vulnerability and Value-Added Leadership: Meghji explains the difference between vulnerability and "value-added vulnerability," highlighting the power of leaders sharing their struggles and resolutions to build trust and authenticity.Fostering Connection in a Hybrid World: For leaders to create meaningful connections and foster a sense of community in remote and hybrid work environments, practical tips include rotating meeting facilitation and empowering team members to share personal stories.The Power of Listening Without Distraction: Meghji emphasizes the importance of active listening and offers suggestions for minimizing distractions, including auditing one's own awareness and seeking feedback from trusted colleagues.Resources:Riaz Meghji on the webEvery Conversation CountsMGMA Leaders ConferenceWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: [email protected] Reaves: [email protected] Luckett: [email protected] you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights podcast, we are joined by Dr. Roger Gerard, management consultant and author of Lead with Purpose: Reignite Passion and Engagement for Professionals in Crisis. Dr. Gerard shares his insights on the growing issue of commodification in healthcare and offers actionable strategies for leaders to restore purpose and autonomy among healthcare professionals. Discover how leading with purpose can transform your organization, improve patient care, and foster a positive and collaborative work culture.Key Takeaways:Commodification of Healthcare Professionals: Dr. Gerard discusses how the standardization and legal regulations in healthcare have led to a loss of autonomy for professionals, impacting both morale and patient care.Leading with Purpose: Learn about Dr. Gerard's leadership philosophy that emphasizes respect, autonomy, and collaboration with healthcare professionals.Five Promises for Leaders: Dr. Gerard outlines five critical promises that leaders should make to their teams to build trust, engagement, and loyalty.Actionable Steps for Leaders: Dr. Gerard challenges leaders to "go and see" and "go and do" as practical steps to empower their teams and improve organizational culture.Links Mentioned in the Episode:Visit Dr. Roger Gerard's website: rogergerard.comLearn more about Lead with Purpose: Reignite Passion and Engagement for Professionals in Crisis by Dr. Roger Gerard: Purchase HereExplore Dr. Gerard’s previous book Owning the Room: Purchase HereAdditional Resources:Read the accompanying article on MGMA.com: Restoring Purpose and Autonomy in Healthcare LeadershipRegister for upcoming MGMA webinars: MGMA WebinarsSubscribe to the MGMA Insights Podcast for more episodes like this: Subscribe HereConnect with MGMA:Visit our website: MGMA.comFollow us on LinkedIn: MGMA LinkedInFollow us on Twitter: @MGMASubscribe and Leave a Review:If you enjoyed this episode, please subscribe and leave us a review on your favorite podcast platform. Your feedback helps us improve and reach more listeners! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this week’s episode of the MGMA Week in Review podcast, Daniel Williams and Colleen Luckett dive into the latest articles and trends impacting healthcare. From the ongoing issue of nurse burnout linked to EHR systems to the critical steps healthcare organizations can take to boost cybersecurity and the pressing question of who will fill the growing number of open healthcare jobs, this episode covers key topics that are shaping the future of healthcare.Key Takeaways:Nurse Burnout and EHR Systems: A recent report by KLAS Research reveals that nearly one-third of nurses experiencing burnout cite their EHR as a significant contributor. Despite efforts to improve these systems, many nurses report slow response times, unplanned downtimes, and unreliable systems as the main culprits. Moreover, 40% of these nurses are considering leaving their organizations within the next two years. Learn more about the report and the potential solutions to address this critical issue.Source: Healthcare Dive Article on Nurse BurnoutInspiring Leadership in Nursing: The episode also highlights an uplifting story from Becker’s Hospital Review about Christy Grabus, a Chief Nursing Officer who has earned the title of a "nurse’s nurse" from her staff. Her leadership, marked by empathy and integrity, has been crucial in navigating the challenges of the COVID-19 pandemic and ensuring the well-being of both patients and nursing staff.Source: Becker’s Hospital Review Article on Christy GrabusCybersecurity in Healthcare: With the recent surge in cyberattacks on healthcare organizations, this episode discusses an article from Fierce Healthcare that outlines ten practical steps to protect them from these growing threats. It emphasizes the importance of a strong cyber resilience strategy, including data backup and recovery plans.Source: Fierce Healthcare Article on CybersecurityThe Healthcare Staffing Crisis: Medical Economics reports on the ongoing staffing crisis in healthcare, examining the decline in labor force participation, particularly among older workers. The episode explores potential solutions to address these staffing shortages, including improving working conditions, offering flexible schedules, and investing in training programs.Source: Medical Economics Article on Healthcare Staffing CrisisMGMA Stat Poll on Patient No-Shows: Nearly four out of ten medical groups report an increase in patient no-shows despite the use of advanced communication systems and predictive analytics. The episode discusses the poll results and explores best practices for managing no-shows.Resource: MGMA Stat PollAdditional Resources:MGMA Member Exclusive Webinar: Access the on-demand webinar discussing strategies for managing patient no-shows, featuring insights from MGMA consultants.Link: MGMA Webinar on Patient No-ShowsConnect with MGMA:Visit our website: MGMA.comFollow us on LinkedIn: MGMA LinkedInFollow us on Twitter: @MGMASubscribe and Leave a Review:If you enjoyed this episode, please subscribe and leave us a review on your favorite podcast platform. Your feedback helps us improve and reach more listeners! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights podcast, we talk with Jeff Whitehorn, former hospital CEO and current founder and CEO of Whitehorn Coaching and Consulting, LLC. With over 25 years of experience in healthcare leadership, Jeff shares the critical lessons he learned on the job—lessons that aren’t taught in school. He also discusses the power of experience, the importance of humility, and how storytelling can be a powerful tool for teaching leadership. Jeff provides a preview of his upcoming session at the MGMA Leaders Conference, where he will dive deeper into these essential leadership insights.Key Takeaways:Transition from CEO to Coach: Jeff Whitehorn shares his journey from being a hospital CEO to becoming an executive coach and the importance of continuing to add value and purpose after retirement.Leadership Books That Shaped Jeff’s Career: Jeff discusses the impact of classic leadership books like The Seven Habits of Highly Effective People by Stephen Covey and Good to Great by Jim Collins.Experience as the Master Teacher: Jeff emphasizes the importance of learning through experience and the real-life challenges that shaped his leadership approach.Storytelling in Leadership: Jeff explains how storytelling helps convey important leadership lessons and connect with audiences on a deeper level.Links Mentioned in the Episode:Learn more about Jeff Whitehorn’s coaching and consulting services: Whitehorn Coaching and Consulting, LLCExplore The Seven Habits of Highly Effective People by Stephen Covey: Purchase on AmazonExplore Good to Great by Jim Collins: Purchase on AmazonLearn more about the MGMA Leaders Conference: MGMA Leaders ConferencePurchase Jeff Whitehorn’s book Leadership Treasure: 25 Bits of Gold Discovered from 25 Years as a CEO: Available on AmazonAdditional Resources:Register for upcoming MGMA webinars: MGMA WebinarsSubscribe to the MGMA Insights Podcast for more episodes like this: Subscribe HereConnect with MGMA:Visit our website: MGMA.comFollow us on LinkedIn: MGMA LinkedInFollow us on Twitter: @MGMASubscribe and Leave a Review:If you enjoyed this episode, please subscribe and leave us a review on your favorite podcast platform. Your feedback helps us improve and reach more listeners! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In the latest episode of the MGMA Mindful Medicine Podcast, host Daniel Williams welcomes Dr. Andrea Sankar, a medical anthropologist and co-author of the newly released third edition of Dying at Home: A Family Guide for Caregiving. Dr. Sankar discusses the evolution of end-of-life care, including the challenges faced by family caregivers and the crucial role medical practices can play in supporting patients and their loved ones during this sensitive time.Key Takeaways:Dr. Sankar's journey into end-of-life care research was shaped by her experiences studying community-based care for the elderly in China and witnessing the challenges of caregiving during the AIDS epidemic.The third edition of Dying at Home reflects the significant changes in end-of-life care, including the increasing prevalence of frail patients living longer and the expanded availability of sophisticated home-based care due to advancements in medical technology and the TEFRA Act.Family caregivers often face significant emotional and physical burdens, and medical practitioners must better understand these strains to provide adequate support for caregivers.Medical practices can play a crucial role in supporting family caregivers by providing resources and guidance on community services and volunteer organizations, as well as facilitating communication and decision-making within the family.Comprehensive training and education for both caregivers and volunteers is essential, as many healthcare providers may not have firsthand experience with the realities of end-of-life care.The COVID-19 pandemic has highlighted the need for medical practices to be prepared for future crises that could disrupt end-of-life care, such as by planning for remote care delivery and addressing infection control measures.Dr. Sankar emphasizes the importance of caregivers doing their best and not being too hard on themselves, as providing end-of-life care is an immensely challenging yet meaningful experience.Resources:Dying at Home: A Family Guide for CaregivingMGMA Resources:MGMA StatAsk an AdvisorMGMA ConferencesMGMA ConsultingWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: [email protected] Reaves: [email protected] Luckett: [email protected] you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this MGMA Business Solutions Podcast episode, host Daniel Williams welcomes Dr. Bob Murry, Chief Medical Officer at NextGen Healthcare. The discussion explores the transformative role of artificial intelligence (AI) in optimizing provider efficiency and improving patient care. Dr. Murry shares his unique perspective, drawing from his extensive experience in both clinical practice and healthcare IT.Key Takeaways:AI as a transformative tool: Dr. Murry emphasizes AI's role in streamlining provider workflows, particularly through ambient visit documentation, which reduces administrative burdens and improves patient care.Addressing healthcare inefficiencies: AI offers practical solutions to tackle inefficiencies, variability, and inequities in the U.S. healthcare system, leading to enhanced provider efficiency and reduced burnout.Ethical AI implementation: Dr. Murry highlights the importance of transparency, regulation, and ongoing monitoring to ensure the ethical use of AI in healthcare, address potential biases, and safeguard patient trust.Bridging gaps with AI: The future of AI in healthcare holds promise for connecting evidence-based research with clinical practice, extending patient education, and enhancing treatment plans beyond office visits.Upcoming Webinar:NextGen Healthcare will sponsor an upcoming MGMA webinar titled "Is AI the new easy button for delivering care?" This webinar – scheduled for September 26, 2024, at 1 pm ET (12 pm CT, 11 am MT, 10 am PT) – is eligible for ACMPE, ACHE (live only), CPE (live only), PDC (live only) and CEU credit, and will be made available as a recording.Resources:NextGen HealthcareNextGen Webinar on September 26We Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: [email protected] Reaves: [email protected] Luckett: [email protected] you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time!

In this episode of the MGMA Week in Review Podcast, co-hosts Daniel Williams and Colleen Luckett dive into the latest trends and challenges in healthcare. From rising workplace insurance costs to the disruptive forces shaping the industry's future, this episode provides valuable insights for medical practice leaders and MGMA members. Key Takeaways and Resources Mentioned:Rising Costs of Workplace Insurance: This Axios article highlights the growing concern over the surging costs of workplace insurance, driven by expensive weight loss drugs and other costly medical treatments. Employers may need to make difficult decisions, such as increasing premiums, deductibles, or co-pays or restricting access to certain treatments.- Healthcare's Next Big Disruptors: This article from Becker's Hospital Review explores the emerging forces poised to shake up the healthcare industry, including the rise of artificial intelligence, the shift towards outpatient care, and the growing importance of healthcare consumerism.- Medicare Drug Price Cuts and Their Implications: An article from Healthcare Dive examines the potential impact of the Medicare drug price cuts negotiated under the Inflation Reduction Act. While the short-term benefits for seniors are evident, there are concerns about the long-term effects on drug innovation and availability.- Digital Maturity and Patient Safety: This Healthcare Finance News content underscores the critical role of digital maturity in enhancing patient safety and outcomes. The article emphasizes the importance of strong leadership and strategic investment in digital infrastructure.- Telehealth in the Post-Pandemic Landscape: The latest MGMA stat poll explores the evolving landscape of telehealth, with mixed trends in patient demand and the need for continued advocacy to ensure appropriate coverage and reimbursement.We Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: [email protected] Reaves: [email protected] Luckett: [email protected] you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.