MGMA Podcasts

Welcome to Mindful Medicine, where we explore the intersection of mindfulness, health, and transformative experiences. In this episode, Daniel Williams, Senior Editor at MGMA and host of the MGMA Insights Podcast, speaks with Dr. Mimi Zieman—an OB/GYN, adventurer, and author of the memoir Tap Dancing on Everest. Dr. Zieman’s story takes us from her beginnings in New York City to her pivotal role as the expedition doctor on an unaided climb of Everest. She shares profound insights into the healing power of nature, the courage to embrace the unknown, and lessons from her multifaceted career in medicine, writing, and beyond.Key Discussion Points (with Timestamps):[00:01:00] Introduction to Dr. Mimi ZiemanDr. Zieman’s background as an OB/GYN, author, and adventurer, and her unique journey from New York City to the peaks of Everest.[00:02:30] Discovering a Love for MountainsHow a college field biology lab in Colorado sparked her lifelong passion for the mountains and adventure.[00:05:30] Highlights from Dr. Zieman’s Medical CareerHer work in academic medicine, leadership at Emory’s family planning program, and transitioning into consulting and creative writing.[00:10:00] Writing Tap Dancing on EverestThe inspiration behind her memoir, how the title evolved, and the pivotal moment she literally danced on Everest.[00:13:30] Role as Expedition Doctor on EverestReflections on serving as the medical officer during an unaided climb of Everest, supporting the climbers while managing extreme conditions.[00:16:30] Influence of Her Father’s StoryHow her father’s experience as a Holocaust survivor shaped her identity, perspective on resilience, and approach to both medicine and life.[00:18:00] Healing Power of Nature and SolitudeInsights on how extreme natural environments and mindfulness practices influenced her understanding of health and well-being.[00:20:30] Facing Uncertainty in Life and LeadershipDr. Zieman’s advice for medical leaders on embracing challenges and fostering growth through uncertainty.[00:23:00] OutroWhat’s next for Dr. Zieman, including upcoming writing projects and creative endeavors.Resources and Links:Tap Dancing on Everest: Purchase the book here.Dr. Mimi Zieman’s Newsletter: Explore Medicine, Mountains, and More on Substack.Managing Contraception (17th Edition): Find out more.Learn about the MGMA community and more episodes of Mindful Medicine: MGMA Insights Podcast. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Welcome to the MGMA Insights podcast! Join host Daniel Williams as he sits down with DeDe Kelley, Director of Talent Acquisition at Marsh McLennan Agency’s National HR Consulting Services. In this episode, they discuss the pressing hiring challenges healthcare organizations face in 2025, including leveraging AI, fostering workplace culture in remote settings, and addressing mental health and well-being. With practical strategies for recruitment and retention, this episode offers valuable insights for healthcare leaders navigating a competitive job market.In this Episode:[0:01] Healthcare Hiring Trends for 2025DeDe sets the stage for 2025 with hiring trends influenced by AI, flexibility, and the ongoing evolution of work-life balance in healthcare.[4:14] The Role of Remote Work and TelehealthLearn how remote roles expand the candidate pool, offering opportunities to hire skilled professionals from across the country.[7:36] Integrating AI in RecruitmentDeDe discusses how AI tools are transforming hiring processes, from unbiased resume screening to virtual interviews with avatars.[11:32] Fostering Workplace Culture in a Remote EnvironmentExplore strategies to maintain a strong company culture through virtual touchpoints, empathetic communication, and technology integration.[15:16] Addressing Mental Health and Well-beingDeDe emphasizes the importance of normalizing mental health discussions and offering supportive programs like EAPs, mental health days, and on-site counselors.[21:19] Effective Strategies for Attracting and Retaining TalentDiscover practical advice for competitive compensation, career growth opportunities, and creating a compelling employer brand.Sources and Links:MMA’s 2024 Employee Health & Benefits Trends reportAddressing mental health and well-being in today’s health care organizations Absence, disability, and leave trends in health careExplore MGMA’s Career CenterJoin MGMA Stat PollsSign Up for MGMA Insights Newsletter Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Welcome to the MGMA Week in Review podcast! Hosted by Daniel Williams, Senior Editor at MGMA, and Colleen Luckett, MGMA writer and editor, this episode explores bipartisan efforts to reform pharmacy benefit managers, to the role of AI in clinical care, and key considerations for physicians debating a shift from independent practice, we bring you insights to help navigate the evolving healthcare landscape.Links to Articles DiscussedWarren and Hawley Introduce Bipartisan PBM Bill – Fierce HealthcareStaffing Shortages? Time to Consider Virtual Assistants – Physician’s PracticeEight Key Insights on AI in Clinical Care – Health LeadersSix Questions for Physicians Considering a Transition from Independent Practice – Medical EconomicsMGMA Stat Poll Results – Structured Processes for Technology SelectionStay ConnectedHere are five valuable resources on the MGMA website that can help members enhance their skills and improve their job performance:MGMA DataDive - This benchmarking tool allows professionals to analyze provider compensation, cost and revenue, and practice operations, helping practices identify areas for improvement and success.MGMA Advance - A member-exclusive benefit that offers a personalized professional development pathway based on individual education needs, helping members stay current in their field.Medical Practice Staffing Solutions Playbook - This playbook provides insights and strategies for effective recruitment and retention of staff, essential for maintaining a well-functioning practice.Healthcare Project Management Toolkit - A toolkit designed to help practice leaders plan and streamline projects effectively, ensuring that initiatives are executed with purpose and efficiency.Member Benefits Guide - This guide outlines the various benefits available to MGMA members, including access to resources, education, and networking opportunities that can enhance professional growth. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Member Spotlight Podcast, host Daniel Williams sits down with Veronica Villarreal, Chief Ambulatory Officer at DHR Health Clinics and author of the new book C-Suite Bound: How Self-Discovery Leads to Ultimate Success. Villarreal shares her inspiring journey to the C-suite, offering valuable insights and actionable advice for medical practice leaders aspiring to reach the executive level.Key Takeaways:Defining Moments and the Spark for HealthcareVillarreal's transformative study abroad experience in Morocco opened her eyes to a world beyond her immediate surroundings, inspiring her to focus on making a broader impact. While spending a night in the Sahara Desert, she learned how the guides had picked up multiple languages from tourists over the years. This transformative experience inspired Villarreal to focus her career on making a broader impact. As she reflects, "So that was really what made me realize there's more in this world that I want to experience, there's more that I want to do to impact others.” Navigating the Path to the C-SuiteVillarreal emphasizes the importance of staying true to oneself, even as one climbs the corporate ladder. "Stay true to yourself. That's huge. I really stress that. Why? Because it's so much harder when you're trying to be someone you're not, or when, or when you're trying to, you know, mimic someone else's career goals."Patience and focus were also key qualities that Villarreal cultivated along the way. "Patience, patience is key ... We're trying to get somewhere as fast as we can, because we see others get there that fast. There's gonna be a road for you, and it's your road. It's not my road."The Power of Lifelong LearningAs Chief Ambulatory Officer, Villarreal recognizes the importance of lifelong learning in the ever-evolving healthcare landscape. "I do believe that if you're in healthcare, you have to be a lifelong learner to stay in the field. There's now new AI technology. How do we get administrative tasks that that burden off the physicians? How do we get AI scribes? Is a virtual scribe work. There's so many things also in revenue cycles."Leading Diverse, Multi-Generational TeamsVillarreal emphasizes the power of empathy when leading a diverse, multi-generational team. "Don't try to or put everyone in your box, because that's never going to work. We're all different, all of us, even in the same generations ... Let's all try to get to know each other a little bit better so we can understand what triggers us, what makes us tick, what are what are they passionate about? What am I passionate about?"Insights from "C-Suite Bound"In her book C-Suite Bound: How Self-Discovery Leads to Ultimate Success, Villarreal shares her personal experiences and lessons learned on the path to the C-suite. As she explains, "This book is to tell you the don'ts and do's and what I've experienced, what my colleagues have experienced, navigating to get to the C suite and being in the C suite. It's that type of book to let people know that it's possible for anyone."Resources:Visit the DHR Health website to learn more about their services and vision. Purchase Villareal's new book C-Suite Bound: How Self-Discovery Leads to Ultimate Success Visit Veronica Villarreal on LinkedIn Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Dr. Michael Blackman, Chief Medical Officer at Greenway Health, to explore how advanced automation and evolving technologies are reshaping the healthcare landscape. Dr. Blackman provides insights into emerging tools like AI-powered documentation, the challenges of adoption, and the potential for healthcare automation to reduce provider burnout and enhance patient care.Key Points with Timestamps[00:00] IntroductionWelcome and reintroduction of Dr. Blackman, a repeat guest on the podcast, and his recent appearance at the MGMA Leaders Conference.[01:41] Dr. Blackman’s Journey in HealthcareTransition from clinical practice to technology, leveraging his dual expertise in medicine and information systems to improve electronic health records (EHR).[04:30] Greenway Health’s Vision for AutomationGreenway’s focus on the ambulatory care space and their goal to empower practices through the “automated healthcare practice.”[06:39] Evolving EHRs: Ambient DocumentationHow ambient voice technology automates clinical note-taking, saving up to two hours per day for providers while improving accuracy.[10:37] Enhancing the Patient ExperiencePatient benefits of automation, including reduced physician distractions during visits and a more personalized experience.[13:08] Interoperability and Data SharingChallenges and improvements in seamless data sharing across healthcare systems to enhance collaboration and reduce redundancies.[17:00] AI and Emerging TechnologiesDiscussion of tools like Greenway Clinical Assist and the broader impact of AI, robotics, and predictive analytics on healthcare.[20:00] Adoption ChallengesBarriers to implementing advanced automation and strategies for overcoming resistance to change.Resources and LinksGreenway Health: Learn more about Greenway’s solutions and vision for healthcare automation. Visit Greenway HealthAmbient Documentation Technology: Explore how AI-powered tools are transforming clinical workflows. Read MoreJAMA Network Study on AI Diagnostics: Insights into AI’s role in improving diagnostic accuracy. View StudyMGMA Resources on Provider Burnout: Tips and strategies for reducing burnout in healthcare practices. Visit MGMA

This MGMA Week in Review podcast covers a range of important healthcare topics, including Advocate Health's achievements in value-based care, the impact of pharmacy chain closures, and strategies to reduce workplace violence in healthcare settings.Key Highlights:Advocate Health Saves $135.7 Million Through Value-Based Care ProgramsSource: Health Leaders article on Advocate Health's success in the Medicare Shared Savings Program and ACO REACHIndependent Pharmacies Fill Gaps Left by Major Chain ClosuresSource: Associated Press article on the rise of independent pharmaciesProactive Strategies to Reduce Violence in Healthcare WorkplacesSource: Chief Healthcare Executive article on insights from Kimberly Urbanek, Endeavor Health System Manager of Public Safety TrainingAddressing Modern Social Epidemics: Loneliness, Burnout, and Social Media ToxicitySource: Physicians Practice article by Neil Baum, MD MGMA Stat Poll Reveals Trends in Patient Wait TimesSource: MGMA Stat poll data Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Claude Royster, Vice President and General Manager of Health and Wellness at Care Credit. They discuss how Care Credit can help medical practices and their patients navigate the complexities of healthcare financing, especially as annual deductibles and FSA resets approach. Royster shares insights on the importance of educating patients on their financial options and the role practices can play in facilitating those conversations.Key Takeaways:Patients often underestimate their annual healthcare costs, which can lead to delayed or foregone care. Care Credit aims to educate patients on the lifetime costs of healthcare and provide financing options to make care more accessible."We have continued to work towards educating both patients and providers, but also really give products that give that optionality to patients to be able to make choices now and get the care that they need when they need it."Practices can partner with Care Credit to offer a "frictionless" financing experience for patients, where they can pre-qualify for credit in seconds using a QR code or mobile app.This benefits practices by reducing administrative burdens, improving cash flow, and allowing them to focus on patient care rather than collections.Care Credit measures success through metrics like patient satisfaction, revenue growth, and expense reduction for practices.Resources:Visit www.carecredit.com to learn more about Care Credit's services and resources for healthcare providers and patients.Sources Referenced:2023 Employer Health Benefits Survey. Section 1: Cost of Health Insurance. Kaiser Family Foundation. October 18, 2023. Americans’ Challenges with Health Care Costs. Kaiser Family Foundation. March 01, 2024.KFF Survey Shows Complexity, Red Tape, Denials, Confusion Rivals Affordability as a Problem for Insured Consumers, With Some Saying It Caused Them to Go Without or Delay Care. Kaiser Family Foundation. June 15, 2023. Healthcare Journey Research Consumers and Providers. Synchrony. 2023. CareCredit is a Synchrony solution.2022 CareCredit Lifetime of Healthcare Costs Research. CareCredit is a Synchrony solution.Financial Health Literacy and the Shared Decision-Making Process in Healthcare. International Journal of Environmental Research and Public Health. June 19, 2022. Disclosure: This content is subject to change without notice and offered for informational use only. You are urged to consult with your individual business, financial, legal, tax and/or other advisors with respect to any information presented. Synchrony and any of its affiliates, including CareCredit, (collectively, “Synchrony”) makes no representations or warranties regarding this content and accept no liability for any loss or harm arising from the use of the information provided. All statements and opinions in the podcast are the sole opinions of the guest. Your receipt of this material constitutes your acceptance of these terms and conditions.

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Dr. Anthony Mazzarelli, co-president and CEO of Cooper University Healthcare. Dr. Mazzarelli shares his insights on the unique challenges facing the healthcare industry, the role of technology in enhancing patient care and operational efficiency, and Cooper's approach to building resilience in a changing landscape. From addressing burnout and staffing shortages to exploring digital transformation, this conversation offers valuable perspectives for healthcare leaders navigating the evolving industry.Key Takeaways:Addressing Burnout and Staffing Challenges:Dr. Mazzarelli discusses the post-pandemic "war for talent" and strategies to recruit and retain healthcare workers, including innovative wellness programs and creating more engaging work environments.Leveraging Technology for Efficiency:Cooper University Health Care is using tools like virtual nursing and AI-powered systems, such as Dragon Ambient Experience (DAX), to reduce administrative burdens and enhance patient care.Financial Sustainability in Healthcare:By valuing employees, reducing turnover, and forming strategic partnerships, Cooper focuses on maintaining quality care while addressing financial pressures.The Future of Healthcare Technology:Dr. Mazzarelli envisions advancements in eliminating documentation burdens, improving chronic disease management, and enhancing real-time decision support to deliver consistent, evidence-based care.Links and Resources:Cooper University HealthcareDragon Ambient Experience (DAX)Viz.aiMGMA (Medical Group Management Association)

Welcome to this week’s MGMA Week in Review Podcast! Hosts Daniel Williams and Colleen Luckett break down the most important stories in healthcare management. This episode covers the latest ransomware threats targeting healthcare, practical advice for onboarding new physicians, strategies for managing workplace conflict, and preparing your medical practice for 2025.Episode Highlights:Ransomware Attacks and Healthcare VulnerabilitiesColleen unpacks the findings from the 2024 Q3 Cyber Threat Report by Corvus, revealing a 12.8% rise in ransomware attacks targeting healthcare in Q3. Key vulnerabilities include outdated VPNs and lack of multi-factor authentication (MFA).Resource: HIPAA Journal: Ransomware Groups Exploiting VPNs for Initial AccessTransitioning from Residency to PracticeDaniel discusses key takeaways from the AMA on supporting physicians as they transition into practice, including goal setting, mentorship, and comprehensive onboarding.Resource: AMA: Transitioning to PracticeBiden Administration’s Proposed Medicare and Medicaid ChangesColleen dives into the CMS proposal to expand Medicare Part D and Medicaid coverage to include anti-obesity medications starting in 2026, addressing obesity as a disease and touching on broader healthcare reforms.Resource: Fierce Healthcare: CMS Proposal Expanding Medicare and MedicaidManaging Workplace ConflictDaniel highlights advice from Physicians Practice on de-escalating workplace tensions, including fostering self-regulation, empathetic communication, and team-building strategies.Resource: Physicians Practice: Messy Moments—Dial Down the DramaPlanning Your Practice Strategy for 2025Colleen outlines strategic advice from Nick Hernandez on competitive analysis, marketing strategies, and incorporating market demographics to stay ahead in 2025.Resource: Physicians Practice: Are You Working on a 2025 Strategy?Closing Thoughts:As Daniel and Colleen discuss, the Thanksgiving holiday reminds us of the importance of connection, renewal, and balance—qualities that extend to the workplace. However you celebrated, we hope you found time to recharge and reflect. See you next week for more insights!Don’t forget to subscribe to the MGMA Week in Review Podcast for weekly updates on healthcare management. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights Podcast, host Daniel Williams interviews Kelly Smith, an experienced practice management coach and consultant. Kelly shares her journey from working in medical oncology to becoming a dedicated coach for healthcare professionals. Together, they discuss the importance of work-life balance, the value of compassionate workplace cultures, and her actionable framework for increasing productivity and profits.Episode HighlightsKelly’s Journey to Healthcare: From an accidental start in medical oncology to a successful career in practice management and coaching.The Role of Coaching: How hiring a coach transformed Kelly’s mindset and approach to professional challenges.Work-Life Balance: Insights into overcoming professional burnout and aligning personal values with workplace roles.Creating Compassionate Workplaces: The significance of fostering empathy, trust, and open communication in healthcare environments.Productivity Framework:Step 1: Build a culture of wellness to create a supportive foundation.Step 2: Nurture your team with regular feedback, trust-building, and celebrating progress.Step 3: Inspire positive change by breaking traditional routines and adopting innovative approaches.Resources and LinksKelly Smith's Free Guide: Three Easy Steps to Increase Productivity, Efficiency, and Profits in Your Practice.Workplace Wellness 360 Digital Course: Learn more about Kelly’s comprehensive course on enhancing workplace well-being. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Welcome back to the MGMA Consultants Corner Podcast! In this episode, host Daniel Williams sits down with returning guest Doral Jacobsen, FACMPE, CEO of Prosper Beyond and an MGMA Consultant. Together, they discuss practical strategies for successful payer contracting, insights from the MGMA Leaders Conference, and the recovery efforts following unprecedented flooding in Asheville, North Carolina. This episode is packed with actionable tips and heartfelt reflections on how healthcare practices can navigate challenges and foster resilience.Main Points Covered:The Road to Successful Payer Contracting:Highlights from Doral's MGMA Leaders Conference presentation on payer contracting, including strategies for readiness, optimization, and effective negotiation.Insights on using transparency data and leveraging psychological techniques, such as humor, to ease negotiation tension.Practical advice for practices feeling overwhelmed by the contracting process.Humor and Human Connection in Negotiations:How small, humanizing moments—like conversations about pets—can transform tense negotiation dynamics.The importance of building relationships and infusing a touch of fun into professional interactions.Consulting Best Practices:What to look for in a healthcare consultant, including cultural alignment, references, and transparent communication.Doral’s experience in payer negotiations and her approach to helping practices succeed.Disaster Relief Efforts in Asheville, NC:The impact of recent flooding on local communities and practices.Stories of resilience, including community-driven initiatives and recovery strategies.Tips for healthcare practices to prepare for and respond to disasters, including leveraging local resources and FEMA connections.Key Takeaways for Healthcare Practices:Building a long-term negotiation strategy that aligns with practice values.Fostering community connections and flexibility during times of crisis.Encouraging practices to learn from each other and share resources.Resources:Prosper Beyond WebsiteDisaster Relief Resources for Asheville, NCClosing Note:Thank you for tuning into the MGMA Consultants Corner Podcast! Stay updated on future episodes by subscribing on your favorite podcast platform. For more information and additional resources, visit MGMA.com.

Welcome to this week's MGMA Week in Review podcast, hosted by Daniel Williams and Colleen Luckett. This episode dives into timely healthcare topics, including updates on telehealth policies, the value of family caregivers, trends in revenue cycle management (RCM), outpatient time burdens, and policy changes affecting the uninsured. Stay tuned for insightful discussions and direct links to resources.Key Points Discussed:Telehealth ExtensionFederal approval of a one-year extension for telehealth prescriptions of controlled substances such as OxyContin and Xanax.Advocacy efforts by MGMA and other groups stress the importance of sustainable, long-term telehealth policies.Remaining pandemic-era telehealth waivers and the legislative push for two- to five-year extensions.The Role of Family Caregivers in HealthcareFamily caregivers contribute over $600 billion in unpaid care annually.Challenges include burnout, stress, and insufficient support.Advocacy for treating caregivers as integral members of the healthcare team to enhance patient outcomes and align with value-based care principles.Revenue Cycle Management (RCM) TrendsInsights from MGMA’s stat poll showing limited plans for RCM outsourcing or automation in 2025.Highlighted strategies for improving partnerships with RCM vendors, leveraging AI tools, and focusing on clear KPIs for financial success.Upcoming MGMA Demo Day on December 12 for exploring innovative RCM solutions.Outpatient Time BurdenFindings from a JAMA article revealing the extensive time required for outpatient encounters beyond face-to-face visits.Recommendations include workflow redesign, delegation of tasks, and use of technology like patient portals to improve efficiency and reduce burnout.ACA Subsidy Expiration ConcernsPotential impact of expiring Affordable Care Act subsidies, potentially leaving 4 million people uninsured.Disproportionate effects on Black and Hispanic communities, with enrollment drops particularly in states without Medicaid expansion.A call for policy changes to prevent coverage gaps.Direct Links to Resources:Telehealth Extension Overview: Telehealth Prescriptions UpdateFamily Caregiver Advocacy: Family Caregivers and Healthcare ContinuumRCM Trends and Demo Day Registration: RCM Strategies and Demo Day; Demo DayJAMA Article on Outpatient Time: Time Burden in Outpatient CareUrban Institute Report on ACA Subsidies: ACA Subsidy Impact Analysis Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Welcome to the MGMA Business Solutions Podcast, hosted by Daniel Williams, Senior Editor at MGMA. In this episode, Daniel sits down with Dr. Miechia Esco, Chief Medical Resources Advisor, and Amelia Vietri, Senior Vice President and Partner at LocumTenens.com. Together, they dive into innovative strategies for tackling healthcare staffing shortages, improving clinician retention, and enhancing patient care—especially in underserved rural areas. This episode addresses the critical challenges of clinician burnout, the evolving role of telehealth, and how advanced practice providers (APPs) can reshape the healthcare landscape.Major Takeaways:1. Key Challenges and Opportunities in Locum Tenens MedicineFlexibility and Autonomy: Dr. Esco highlighted how locum tenens medicine offers clinicians the opportunity to create customized schedules, helping to mitigate burnout and improve work-life balance.Tailored Solutions for Diverse Environments: The model supports various specialties and environments, including rural, urban, and suburban communities, offering critical coverage for underserved areas.2. Addressing Burnout Through Locum TenensWork-Life Balance: Locum tenens provides flexibility for clinicians to adjust their workloads to match their preferences and avoid burnout.Technology and Support: Tools like mobile scheduling and AI-driven efficiency improvements help alleviate administrative burdens, enabling clinicians to focus on patient care.3. Innovations in Telehealth and Emerging TechnologiesTelehealth Expansion: 81% of survey respondents reported implementing telehealth, which has become a key solution for increasing patient access and reducing clinician strain.AI in Healthcare: Emerging technologies, such as ambient AI for documentation, are helping clinicians streamline workflows and focus on patient care.4. Solutions for Rural Healthcare ChallengesHybrid Models: Combining telehealth with on-site clinicians has expanded access to specialized care in rural areas.Billing and Enrollment Support: LocumTenens.com educates healthcare organizations on optimizing billing processes to justify costs and increase revenue.5. The Role of Advanced Practice Providers (APPs)Enhancing Team-Based Care: APPs, such as nurse practitioners and certified nurse midwives, are helping reduce burnout in fields like behavioral health and women’s health by handling routine care and first-call duties.Cross-Training: Critical care-trained APPs offer versatile support, rounding in ICUs and assisting with specialized services.6. Research Insights from LocumTenens.comA survey of 200 healthcare professionals identified shared challenges across different settings, such as clinician recruitment, retention, and addressing social determinants of health.Rural communities face unique hurdles, but solutions like APP integration and telehealth are proving effective.Links and Resources:On-Demand Webinar: Future-Proofing Strategies for Urban and Rural Physician Recruiting and RetentionResearch Report: Future-Forward Strategies for Rural and Urban Care Delivery ChallengesThank you for tuning in to the MGMA Business Solutions Podcast. Be sure to subscribe for more expert insights tailored for medical practice leaders.

In this episode of the MGMA Ask an Advisor Podcast, hosts Daniel Williams and Christy Good dive into the importance of network utilization KPIs and how they can be leveraged to enhance patient satisfaction and operational efficiency. They discuss the critical metrics to track, the benefits of monitoring network utilization, and strategies for implementing cost-effective solutions, even for smaller practices.Key Points:Understanding Network Utilization KPIs: Appointment wait times, referral patterns, resource allocation, and care coordination are key metrics that directly impact patient satisfaction.Identifying the Right Metrics: Practices should focus on KPIs that directly influence patient experience, such as appointment availability, referral completion rates, and post-discharge follow-ups.Benefits of Monitoring Network Utilization: Tracking appointment availability and wait times can improve access to care, while monitoring referral patterns and care transitions can enhance care coordination and reduce fragmented care.Using Data to Personalize Care Plans: Analyzing patient utilization history and treatment outcomes can inform more tailored care plans, leading to improved satisfaction and reduced complications.Strategies to Reduce Hospital Readmissions: Timely follow-up appointments and additional post-discharge support for high-risk patients can significantly lower readmission rates.Challenges and Solutions: Lack of integration between systems and concerns about data security and patient privacy are common challenges, but can be addressed through robust encryption, access controls, and leveraging MGMA's benchmark tools and resources.Resources:MGMA DataDive: A comprehensive benchmarking tool that provides detailed metrics on network utilization, enabling practices to compare their performance against industry standards. Ask an Advisor: For personalized guidance, practices can reach out via email at [email protected] to connect with MGMA experts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this week’s episode of the MGMA Week in Review podcast, Senior Editor Daniel Williams and Co-host Colleen Luckett bring you the latest updates and insights from the healthcare industry. Here's what you can expect:Highlights:National Nurse Practitioner Week:Celebrating the contributions of Nurse Practitioners (NPs), with inspiring stories of resilience and innovation, including NPs stepping up during emergencies in Wyoming, Alaska, and North Carolina.Growth of the Physician Assistant Workforce:A record number of newly certified PAs in 2023 reflects a growing and diversifying healthcare workforce, helping to address physician shortages.Return to Pre-COVID Staffing Levels:Clinical staffing levels are improving, yet rising patient demand continues to pressure healthcare teams. Advanced Practice Clinicians (APCs) are playing a significant role in bridging the gap.Combating Toxic Productivity:An article from the Harvard Business Review sheds light on the culture of overwork and its impact on well-being, urging leaders to prioritize quality over quantity in the workplace.Employee Engagement in Healthcare:Insights from the MGMA stat poll and the 2024 Leaders Conference session on enhancing employee engagement. Strategies include recognition programs, better benefits, and fostering purpose-driven work environments using models like PERMA and Ikigai.Sources and Resources Mentioned:Clinical Advisor: National Nurse Practitioner Week: Celebrate the People in the ProfessionMedical Economics: The Number of Physician Assistants Continues to GrowHealth Exec: Clinical Staffing Once Again at Pre-COVID LevelsHarvard Business Review: Let’s End Toxic ProductivityMGMA: Enhancing Employee Engagement to Optimize RetentionHow to Stay Connected:Sign up for MGMA Stat Polls to get weekly insights delivered directly to your inbox.Follow MGMA on LinkedIn, Twitter, and Facebook for updates and more resources. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Welcome to the MGMA Insights Podcast, hosted by Daniel Williams, Senior Editor at MGMA. In this episode, Daniel is joined by Susan Montminy, Director of Risk Management and Analytics for Caveris. With over 30 years of experience in patient safety and healthcare leadership, Montminy discusses key issues from Caveris's recent white paper, Hidden in Plain Sight: Exposing the Drivers of Diagnostic Error. Montminy shares her insights into the complexities of diagnostic errors, particularly within the high-stakes environment of emergency departments, and explores the role of teamwork, communication, and leadership in mitigating these errors.Key Takeaways:Diagnostic Errors Defined: Montminy uses the National Academy of Medicine's definition, describing diagnostic error as a failure to establish a timely and accurate diagnosis or failure to communicate it to the patient.Emergency Departments as High-Risk Zones: Due to their fast-paced, chaotic environments, emergency departments are the source of about 28% of diagnostic errors. Montminy describes this setting as “controlled chaos,” where effective leadership, communication, and organization are critical to maintaining control.Types of Diagnostic Bias: Two significant biases discussed are:Anchoring Bias: Clinicians may fixate on initial symptoms, potentially overlooking new, relevant information.Confirmation Bias: Clinicians may unconsciously prioritize information that confirms an initial diagnosis while dismissing conflicting data.The Role of Diagnostic Timeouts: Inspired by surgical timeouts, diagnostic timeouts encourage clinicians to pause and reassess their diagnostic conclusions, fostering better accuracy through collaborative insights.The Future of Diagnostic Error Management: AI shows promise in aiding diagnostics by consolidating data for clinicians. Montminy emphasizes the need to balance technological aid without overwhelming healthcare providers, especially in fast-paced settings like the ED.Resources Mentioned:Hidden in Plain Sight: Exposing the Drivers of Diagnostic Error (White Paper)Blog about the diagnostic processSelf Assessment Tool Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights Podcast, host Daniel Williams sits down with Sharon Woodworth, a healthcare sector leader at HED and assistant professor at UCSF, who has over 12 million square feet of healthcare facility design experience. Sharon shares her insights into creating spaces that enhance patient care, operational efficiency, and sensory perception, all while tackling the challenges posed by rising costs and evolving needs in healthcare. From flexible pod designs to the future role of AI in architecture, Sharon discusses how thoughtful design can improve both patient and provider experiences in healthcare settings.Key Points and Takeaways:The Impact of Design on Patient Care and ExperienceSharon explains how healthcare design goes beyond aesthetics, aiming to make spaces feel welcoming and supportive for patients while remaining highly functional for clinicians. By considering factors like lighting, temperature, and even the view from a patient’s room, designers can create environments that support healing.Flexible “Pod” Design for EfficiencyOne of the strategies Sharon recommends is the "pod" design, which clusters rooms into neighborhoods that can scale up or down based on patient volume and staffing availability. This layout is especially useful in times of crisis, such as during the COVID-19 pandemic, allowing healthcare facilities to adjust quickly to changing needs.Standardization for Cost ControlWith inflation affecting construction and operational costs, standardizing room layouts and architectural elements can lead to greater efficiency and reduced expenses. Sharon highlights the importance of aligning these architectural standards with each facility’s operational needs to maximize resources effectively.Future Trends: AI in Healthcare ArchitectureSharon discusses how AI is becoming integral in design. Beyond diagnosing and patient care, AI tools in architecture can analyze data to optimize room usage, control environmental factors like temperature and lighting, and anticipate staffing needs, ultimately making facilities more adaptable and efficient.Leadership and Direct Experience in Healthcare DesignAs a professor, Sharon emphasizes the importance of direct observation in healthcare leadership. She encourages leaders to "go see" and understand the physical space firsthand, as it can often reveal insights that data alone cannot provide.Connect with Sharon Online:HED Profile: Sharon is featured on HED's official website, where you can learn more about her role and contributions.HED ProfileUCSF Profile: As an Associate Professor at UCSF, Sharon's academic profile provides insights into her teaching and research.UCSF ProfileLinkedIn: Connect with Sharon on LinkedIn to view her professional background and network.LinkedIn ProfileMGMA Resources:MGMA StatAsk MGMAMGMA ConferencesMGMA ConsultingWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: [email protected] Reaves: [email protected] Luckett: [email protected] you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Welcome to the MGMA Insights Podcast, where we bring expert insights to help medical practice leaders and MGMA members navigate the challenges of the healthcare industry. I’m Daniel Williams, your host and Senior Editor at MGMA. Today, we have a returning guest, healthcare consultant and author Owen Dahl. Owen’s latest book, Humanizing Lean Leadership in Healthcare, published by MGMA, is the focal point of this episode. We’ll discuss how Lean principles can be adapted to foster a human-centric approach in medical practices, tackling staff engagement, efficiency, and patient outcomes.Key Topics Covered:The motivation behind Humanizing Lean Leadership in Healthcare and how it fills a content gap in Lean literature.How organizations can integrate Lean tools while keeping a strong focus on culture and human engagement.The parallels between Lean implementation and adapting to AI in the workplace.Practical examples of culture-driven success in medical practices using Lean principles.Details about Owen Dahl’s Lean Six Sigma Green Belt course offered by MGMA and how it aligns with his book.Major Takeaways:The Need for Human-Centric Lean: Owen emphasizes that while Lean and Six Sigma often focus on metrics and efficiency, it’s crucial to engage employees' minds and skills. “One of the bigger wastes that we’ve always seen is that the employees’ brains are not engaged as much as they should be.”Adapting to Change: With the rise of AI, many fear job loss. Owen discusses that adaptation and upskilling employees are essential for leveraging new technologies successfully: “The ones that are going to be successful are those that are going to adapt... and use it effectively.”Culture as the Foundation: Successful integration of Lean and AI depends on a strong organizational culture. Owen states, “If the culture is not accepting of these kinds of things happening, that organization is probably doomed to fail.”Real-World Applications: Owen shares insights from a case study involving a 20-doctor practice where Lean tools were tailored to meet the needs of individual departments, resulting in improved patient satisfaction and staff retention.Educational Opportunities: Owen highlights the flexibility of MGMA’s Lean Six Sigma Green Belt course, which allows participants to apply Lean tools to real-world projects within their practices.Quotes:“It’s humanizing efficiency... to meet the demand and still make it a great patient experience.”“Every organization needs to look at itself in relation to AI, Lean, and staff retention to be successful.”Resources:Humanizing Lean Leadership in Healthcare by Owen Dahl MGMA Lean Six Sigma Green Belt CourseRecommended Reading:Sapiens: A Brief History of Humankind by Yuval Noah HarariNexus by Yuval Noah HarariFor more information and additional resources, visit the MGMA website. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Introduction: Welcome to this special edition of the MGMA Week in Review podcast. Host Daniel Williams covers the 2024 presidential election results and their potential impact on healthcare. Please note this episode was recorded on the afternoon of November 6, and the numbers shared may have changed by the time you listen to this recording. Daniel takes you through the key points from a Becker's Hospital Review article that explores the implications of Donald Trump’s victory for healthcare leaders.Episode Highlights:1. Trump Secures the Presidency by Winning Key Battleground StatesAs of November 6, Trump surpassed the 270 electoral votes needed to win, securing 277 votes to Kamala Harris's 224. Note: These numbers may have changed by the time you listen to this recording.Trump successfully reclaimed Wisconsin and Pennsylvania, states he had lost in the 2020 election.2. Election Turnout and Voting StatisticsApproximately 83.7 million early votes were cast nationwide, surpassing the turnout in 2020.Trump won over 71.7 million votes, while Harris earned more than 66.8 million as of November 6. These figures will have likely changed by the time of this recording’s release.3. Trump's Victory Speech and Campaign PromisesIn a 25-minute address, Trump highlighted themes of unity and healing.He voiced strong support for House Speaker Mike Johnson and acknowledged Vice President-elect Harris.4. Historical Context and Healthcare ImplicationsTrump’s victory makes him the second U.S. president to win a non-consecutive term in office.The campaign season featured limited discussion on healthcare, including changes to the Affordable Care Act, positioning healthcare as a secondary issue.5. Impact on Health Insurers and Abortion LegislationHealth insurers experienced stock gains following Trump's victory announcement.Trump reiterated his stance on leaving abortion rights to individual states, aligning with previous policies.Sources:Becker's Hospital Review article: "Trump Wins Election: Seven Notes for Healthcare Leaders"Associated Press (AP): election resultsNBC News: Early voting numbers Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights Podcast, host Daniel Williams is joined by Sula Coria-Garza, Director of Health Information and Technology Services at People’s Community Clinic. Sula, an MGMA member and long-time listener of the MGMA podcast, shares her insights on advancing health IT in a nonprofit healthcare setting. As they discuss innovations in healthcare technology, artificial intelligence (AI), and the evolving role of networking for healthcare leaders, Sula offers practical advice on overcoming current challenges and harnessing new technologies to benefit patients and staff alike.Episode Highlights:The Role of Technology in HealthcareSula describes how People’s Community Clinic has integrated health IT tools to streamline operations and improve patient communication, emphasizing the importance of immediacy and accessibility through portals and real-time messaging.Quote: "Everything you just described [communication portals, text updates] is pretty much the foundation of our health center."Integrating AI in HealthcareSula discusses her clinic’s initial use of AI, particularly in translation services for non-English-speaking patients. This AI tool allows healthcare providers to communicate more effectively and securely, highlighting the need for HIPAA-compliant solutions.Quote: "It’s been great because [AI] can immediately, in real time, translate any language that we need, and we're able to communicate with the patient in real time."Challenges in Health ITReflecting on the pandemic’s acceleration of telehealth, Sula notes that, while healthcare technology rapidly evolved, implementing it sustainably requires addressing security concerns and prioritizing patient confidentiality.Quote: "We just implemented something over the weekend that we couldn’t have done in five years otherwise... the challenge is ensuring security while pushing forward."Networking and Peer SupportSula shares her experiences at MGMA events, where networking with peers across the U.S. helped her discover shared challenges and solutions, alleviating feelings of isolation that healthcare leaders often face.Quote: "We don’t have to be alone... it’s great to share our vulnerabilities without hesitation, especially with others who understand the unique challenges of our roles."Key Takeaways:Maximizing Patient Communication: Leveraging technology for real-time interactions can drastically improve patient satisfaction and clinic efficiency.AI for Multilingual Accessibility: Secure, HIPAA-compliant AI tools for translation empower providers to meet diverse patient needs.Telehealth Adoption and Security: Rapid deployment during the pandemic revealed the need for long-term strategies in health IT and cybersecurity.Value of Peer Networks: Connections formed through MGMA help leaders exchange solutions and provide mutual support in a rapidly evolving field.Resources Mentioned:MGMA’s certification programs and events for continuous professional growth.HIPAA-compliant AI translation tools – reach out to People’s Community Clinic for specific recommendations.For more information, check out MGMA resources here. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Welcome to the MGMA Ask An Advisor Podcast, hosted by Daniel Williams, Senior Editor at MGMA, and joined by Cristy Good, Senior Advisor at MGMA. In this episode, we address one of the pressing challenges for medical practices: structuring on-call compensation effectively. This conversation dives into common models, compliance considerations, balancing workloads, and managing provider burnout. Medical practice leaders will find practical solutions and strategies to ensure fair, transparent, and market-aligned on-call practices, helping mitigate potential issues within their teams.Key Takeaways:On-Call Compensation Models:Daily Stipend: A common approach offering a fixed daily rate, typically ranging from $1,000 to $1,500.Hourly Compensation: Payment based on active hours, providing flexibility but requiring close time tracking.Productivity-Based Pay: Aligns compensation with volume or service type but can lead to variable income.Minimum Guarantee: Ensures a base pay with a potential bonus for exceeding on-call demands.Tiered Compensation: Adjusted rates for specific times or services, ideal for practices with diverse on-call needs.Ensuring Compliance and Fair Market Value:Leverage MGMA DataDive for benchmarking compensation within specialties and regions.Avoid arrangements that could imply incentivizing referrals, adhering to Stark Law and Anti-Kickback Statutes.Keep thorough documentation on call frequency, provider burden, and response requirements to support defensible compensation structures.Balancing On-Call Responsibilities:Implement shared call models and clearly define call duties within provider agreements.Encourage open communication among providers to discuss and address workload concerns.Include flexibility by allowing providers to trade shifts, ensuring fair distribution across the team.Mitigating Provider Burnout:Practices can bring in nocturnists or hospitalists for night and weekend shifts, reducing the strain on regular staff.Openly address provider workload concerns, fostering a supportive environment for well-being.Resources and Links:MGMA DataDive Ask MGMA Email [email protected] for direct assistance and resources.For more resources and direct assistance with your practice needs, check the episode show notes or visit MGMA’s website for insights on on-call compensation and other key topics. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Member Spotlight, Daniel Williams, senior editor at MGMA, sits down with Adam Pople, HRMC, FMC, FACMPE, practice administrator at Cape Girardeau Surgical Clinic. Adam shares his experiences and insights from attending the MGMA Leaders Conference, discussing the key challenges he faces in his role and the strategies he employs to drive success and innovation in medical practice management.Main Points:Leveraging the MGMA Leaders Conference: Adam discusses his goals for attending the conference, including networking, learning new tools and strategies, and staying up-to-date on industry changes. He highlights an impactful session on addressing the psychology behind staff and physician burnout.Navigating Scarce Resources and Burnout: As a seasoned practice administrator, Adam identifies the critical challenges of managing limited funds amidst declining reimbursements and rising costs, as well as the ongoing issue of employee burnout. He emphasizes the importance of creative problem-solving and re-engaging staff to improve overall practice performance.Balancing Planned and Spontaneous Learning: Adam shares his approach to planning conference sessions, striking a balance between must-attend topics and openness to new learning opportunities that can provide valuable insights.The Rewards of Mentorship: Adam discusses his valuable experiences as both a mentee and mentor in the MGMA mentorship program, highlighting the rewards of supporting the professional development of others and the mutual benefits of these collaborative relationships.MGMA Resources:MGMA StatAsk MGMAMGMA ConferencesMGMA ConsultingWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: [email protected] Reaves: [email protected] Luckett: [email protected] you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Welcome to the latest episode of the MGMA Week in Review podcast, hosted by Daniel Williams and Colleen Luckett. In this episode, we delve into critical topics shaping the healthcare landscape just days before the U.S. election. Daniel and Colleen discuss the healthcare policies proposed by major candidates, upcoming Medicare and Medicaid changes, and urgent issues surrounding opioid addiction treatments. Additionally, we explore the latest cybersecurity threats and the increasing role of AI in medical practice management. These insights offer healthcare leaders timely knowledge to help navigate current challenges and prepare for the months ahead.Major Takeaways:Election Tension & Healthcare Policy:With the election just around the corner, Daniel and Colleen explore policy stances of the primary candidates, focusing on healthcare issues. Colleen highlights a tool from the Kaiser Family Foundation that compares the health records and proposals of the major candidates, emphasizing ACA-related changes, Medicaid expansions, and proposed reforms in healthcare funding.“Voters across the country are gearing up to make crucial decisions… this race is intense, and everyone seems to be feeling the weight of what’s at stake.” – Colleen LuckettCybersecurity Threats: Deepfake Phishing & QR Code Scams:Daniel discusses a Harvard Business Review article that warns of evolving phishing tactics, including deep fake technology and QR code scams (termed ‘cushing’). These sophisticated phishing attempts are now using AI-generated audio and video to impersonate executives, posing a significant threat to healthcare practices.Security Tips: Implement multi-factor authentication (MFA) beyond SMS, conduct regular employee training, and adopt advanced phishing-resistant technologies.Medicare and Medicaid Legislative Developments:Colleen reviews a bipartisan bill aiming to prevent a proposed Medicare Physician Fee Schedule cut and instead implement a 1.8% pay increase for physicians. Similarly, Daniel covers Medicaid “unwinding,” affecting opioid addiction treatment access. This rollback impacts patients relying on Medicaid for essential care, particularly methadone therapy, leaving clinics under-resourced.“The current payment rates have failed to keep pace with inflation, pressuring physicians and threatening patient access to care.” – Colleen Luckett“Patients often face forced withdrawals from methadone, increasing the chance of relapse and overdose.” – Daniel WilliamsAI in Medical Practices: Insights from MGMA Stat Poll:The episode wraps up with insights from the latest MGMA Stat Poll, revealing that scribing tools for documentation and patient communication are top priorities for medical practices. Nearly 60% of practice leaders report planning to adopt AI tools within the next year.Upcoming Resources: Watch for MGMA's AI insights report in the November Insights newsletter and the January MGMA Connection magazine.Resources Mentioned:Kaiser Family Foundation Comparison Tool for Election Policies – Kaiser Family FoundationHarvard Business Review Article on Phishing Tactics – Harvard Business ReviewMGMA Stat Poll Results on AI in Healthcare – MGMA.com/StatMedicare UpdateOpioid Addiction and MedicaidConnect with Us:Join the MGMA Stat poll by texting “STAT” to 33550 or visiting MGMA.com/Stat to participate in weekly polls and have your voice heard in shaping healthcare insights.Closing Notes:Thank you for tuning in to this episode of MGMA Week in Review. As Daniel reminds us, “Just vote. Your votes do count.” Remember to stay engaged, stay informed, and make your voice heard, both in healthcare and beyond. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Welcome to the MGMA Insights Podcast, hosted by Daniel Williams. In today’s MGMA Member Spotlight, we feature Tulika Vohra, Director of Operations at University Physicians Associates in Knoxville, Tennessee. Tulika’s career path is unique, as she transitioned from real estate to healthcare, bringing a fresh perspective to medical practice administration. Throughout her journey, she’s leaned on professional development, earning certifications like ACMPE and Lean Six Sigma, and engaging deeply with MGMA’s resources and community. This episode covers Tulika’s inspiring career evolution, valuable insights on certification benefits, and strategies for career advancement. Join us to uncover key takeaways for healthcare leaders seeking growth and improvement.Key Takeaways:Transition to Healthcare: Tulika shares her journey from real estate to healthcare, noting, “In my past life, I was a real estate agent...I just found [healthcare] really fascinating and loved working with [the HR] team.”Professional Development and Certifications: Tulika’s certifications include SHRM and a master’s in management and HR from the University of Tennessee. She completed the ACMPE certification through MGMA, saying, “MGMA provided that platform for me.” She notes that the certification “has really helped me understand the domains of different practice management.”MGMA’s Impact on Her Career: Tulika credits MGMA with filling essential knowledge gaps, mentioning, “This is the only [conference] I go to every year, and I just love attending this. It’s amazing.”Future Goals and the MGMA Fellowship: Tulika’s business case for Fellowship has been accepted, and she’s set her sights on achieving this milestone, saying, “Every year I see people walking on the stage, and I’m like, this next year I’m going to do it.”Advice for MGMA Members: Tulika encourages active participation in MGMA’s member communities, sharing, “You put your question out there, there’s always some SME out there who’s going to respond.”Resources Mentioned:MGMA ACMPE Certification Program – Learn about the certification that supported Tulika’s advancement.Lean Six Sigma Green Belt Program at the University of Tennessee – A key program in Tulika’s career development.MGMA Member Communities – Engage with other healthcare leaders and subject matter experts.Listen Now:Join us for this insightful episode as Tulika Vohra shares her journey, professional insights, and practical advice for leaders in healthcare practice management. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Welcome back to the MGMA Insights Podcast. This week, Senior Editor and host Daniel Williams sits down with Dr. Tej Singh, Medical Director of Vascular Surgery at Intermountain Health, Peaks Region in Colorado. Dr. Singh, a recognized leader in healthcare billing innovation, shares his expertise on the transformative impact of time-based billing for surgeons. In this episode, Dr. Singh discusses how time-based billing helps reduce physician burnout, improve revenue cycles, and integrate AI to streamline healthcare billing and compliance. Tune in to understand why time-based billing is becoming essential for medical practices aiming to enhance billing accuracy, increase efficiency, and capture revenue for non-clinical work.Key Takeaways:Understanding Time-Based Billing: Dr. Singh explains how time-based billing captures a surgeon’s non-clinical work—such as reviewing imaging, coordinating with other physicians, and pre- and post-clinic tasks. This approach, introduced by the AMA in 2021, allows surgeons to accurately bill for these essential tasks that were traditionally uncompensated. “Time-based billing captures all the things you are doing outside of the hospital, outside of the clinic, inside the clinic, after the clinic, before the clinic, and you can get credit for that.”Reducing Physician Burnout: By enabling billing for the full scope of work, time-based billing reduces administrative burdens, or “note bloat,” allowing physicians to allocate time efficiently and avoid unnecessary documentation fatigue. As Dr. Singh emphasizes, “With EMRs, people were writing long notes, throwing things together… and whether it was relevant or not.”Increased Revenue with AI and Time-based Billing Tools: Dr. Singh and his team at Harvard are developing an AI-driven app for real-time tracking of time-based activities. The app records each non-clinical task to ensure accurate billing and mitigates “guesstimation,” which often leads to audit risks. Dr. Singh shares, “As you’re talking to your app, the AI is recording the minutes.”Enhanced Compliance and Audit Readiness: Compliance education is key in ensuring the successful adoption of time-based billing. As Dr. Singh notes, “You’ve got to do the education. That is the number one thing for following appropriate coding and billing.” He explains that well-informed providers can prevent audit risks by understanding potential pitfalls like “the impossible day,” where excessive time estimates can trigger audit flags.Future Outlook: Dr. Singh envisions widespread adoption of time-based billing, aiming to shift the current 20% of surgeons using the model toward a majority within the next few years. He highlights that time-based billing, combined with efficient tracking tools, could streamline workflows, reduce burnout, and significantly improve revenue cycles across surgical practices. He notes, “Time-based billing for the surgeon is an awareness, educational opportunity.”Resources Mentioned:Time-Based Billing App (currently in development by Dr. Singh and Harvard colleagues)Article Reference: Miksanek TJ, et al. "Association of Time-Based Billing With Evaluation and Management Revenue for Outpatient Visits," JAMA Netw Open, 2022. DOI: 10.1001/jamanetworkopen.2022.29504Additional Resources:E&M Coding Get Time-based Billing Right NCBI Article Tune In:Listen to this episode to learn practical insights into implementing time-based billing in your practice, backed by Dr. Singh’s expertise and first-hand experience. Don’t miss this opportunity to explore ways to enhance revenue and reduce administrative strain. If you find this episode valuable, please subscribe to the MGMA Insights Podcast and leave us a review! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this special episode of the MGMA Insights Podcast, host Daniel Williams sits down with Steve Dickens, the recipient of MGMA’s Lifetime Achievement Award, at the Leaders Conference in Denver. They dive deep into Steve’s remarkable journey with MGMA, discussing his career highlights, mentorship, and the evolution of the organization. With more than 20 years of experience, Steve shares valuable insights for medical practice leaders, emphasizing the importance of resilience, mentorship, and staying adaptable in an ever-changing industry.Key Takeaways:The MGMA Journey: Steve reflects on his time with MGMA, describing it as the “ultimate MGMA experience,” having moved through the ranks from local chapter involvement to becoming a national leader. He emphasizes the importance of mentorship and relationships, which have been pivotal in shaping his career and personal growth.Seismic Changes in Healthcare: Steve discusses the “seismic changes” he has witnessed in MGMA and healthcare over the years. He encourages leaders to “stick by your guns” when championing important initiatives, even in the face of resistance. He stresses the need to evolve and adapt to the changing landscape, noting that organizations that fail to do so get left behind.Advice for Emerging Leaders: For those seeking their path in healthcare management, Steve advises leveraging MGMA’s vast resources—whether through the website, networking events, or conferences. His key message is to be proactive: “Meet people, make connections, and don’t be afraid to build relationships.”Memorable Moments: Steve highlights the significance of private moments where colleagues have expressed how his story inspired them, particularly in overcoming challenges like pursuing fellowship status. He notes that while public recognition is rewarding, the personal, one-on-one interactions are what truly matter.Relationships and Mentorship: Steve stresses the value of both finding a mentor and being a mentor. He recalls how joining MGMA not only helped his practice but also created lifelong personal and professional relationships, encouraging listeners to “be willing to make those commitments.”Resources Mentioned:Visit the MGMA Website for resources, educational materials, and upcoming events.Learn more about leadership opportunities and networking within MGMA by attending the MGMA Leaders Conference.Explore mentorship opportunities within the MGMA network.Insights on MGMA AwardsTune in to gain insights from a career filled with experience, leadership, and personal growth as Steve Dickens shares his wisdom with the MGMA community! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Week in Review Podcast, host Daniel Williams is joined by Cristy Good, Senior Advisor at MGMA, for a timely discussion on disaster preparedness and the invaluable resources available to medical practices. This episode addresses questions from MGMA members on navigating the aftermath of hurricanes and other natural disasters. Cristy shares expert advice on relocating medical practices, ensuring continuity of care, and accessing critical MGMA resources that can help practice leaders during challenging times.Key Takeaways:Ask MGMA Resources: MGMA offers a free member benefit through the “Ask MGMA” service, where practice leaders can submit their toughest questions, ranging from daily operations to disaster management. These questions are answered by MGMA subject matter experts, such as Cristy Good.Disaster Preparedness: Cristy responds to a member’s query about relocating a medical practice due to hurricane damage. She emphasizes the importance of having a disaster preparedness plan in place, referencing MGMA’s resources such as:A disaster preparedness checklistThe article, "Action Steps for Medical Practices Facing Hurricanes and Storm Flooding"Tools for medical practice relocation and continuity of careFirst Steps in Disaster Recovery: Cristy advises practice leaders to focus on:Ensuring safety for staff and patientsAssessing the damage and reviewing insurance policiesDeveloping a plan for continuity of care, including patient communication and managing medical recordsBuilding a Support Network: Cristy shares a story from the MGMA conference, where medical practice leaders impacted by hurricanes connected with each other for support. She highlights the value of peer relationships and leveraging the MGMA community for guidance and advice.Important Resources:Disaster Preparedness ChecklistAction Steps for Medical Practices Facing Hurricanes and Storm FloodingEmergency PlanningAsk MGMA Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Welcome to the MGMA Member Spotlight Podcast, hosted by Daniel Williams, Senior Editor at MGMA. In this special episode, we feature a dynamic panel of healthcare leaders recognized as MGMA's 2024 Future Five Award recipients. These outstanding professionals are in the first five years of their healthcare careers and are already making a significant impact. The panelists—Kyle Hussey, Jonathan Renzi, Anastasia Delaney, Disha Sawhney, and Samantha Baker—share their inspiring journeys and offer insights into healthcare innovation, patient-centered care, leadership, and operational efficiency. This episode explores the unique challenges of rural healthcare, telehealth advancements, service line development, and the evolving regulatory environment.Key Takeaways:Kyle Hussey (Chief Operating Officer, Colorado Surgical Affiliates):Kyle discusses his transition from the telecom industry to healthcare and the importance of creating sustainable service lines. He emphasizes the balance between financial goals, operational efficiency, and clinical outcomes. "Every service line we consider is put through a framework that ensures it’s viable financially and clinically." He shares insights on introducing Chronic Care Management in specialty care and operational improvements that enhance patient throughput.Jonathan Renzi (Clinical Manager, Lifespan):Jonathan highlights the importance of leadership in healthcare and his journey from nursing to management. He discusses the critical role of collaboration and patient-centered care, particularly in managing staffing shortages and enhancing operational efficiency. "One of the major improvements in our clinic has been streamlining the internal referral process, ensuring timely care for our patients."Anastasia Delaney (Operations Coordinator, Mortenson Dental Partners):Anastasia shares her passion for improving healthcare access in rural communities, focusing on dental and nutritional care. She emphasizes the value of community engagement and hands-on leadership in addressing gaps in care. "Leadership is about being on the ground, deeply connected to the communities we serve." Anastasia's work includes coordinating mobile dental clinics and free dental services in rural Kentucky.Disha Sawhney (Service Line Manager, Fox Chase Cancer Center):Disha speaks about her role in leading interdisciplinary teams to improve oncology service lines. She highlights the challenges of coordinating new cancer treatments and the advancements in immunotherapy and AI. "Patient education is a key focus in ensuring patients are empowered to make informed decisions about their care."Samantha Baker (Healthcare Compliance Analyst, Cherry Bekaert):Samantha reflects on the impact of the regulatory environment on healthcare and the need for innovative solutions. She emphasizes the importance of streamlining administrative processes to reduce the burden on providers and improve patient care. "It's all about balancing innovation with the practicalities of healthcare regulations and patient needs."Resources Mentioned:MGMA Future Five Awards: Link to Future Five Awards ApplicationHardwiring Excellence: Link to the BookCrucial Conversations: Link to the Book Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Welcome to another episode of the MGMA Consultants Corner Podcast, hosted by Daniel Williams, Senior Editor at MGMA. In today’s episode, Daniel sits down with Jonathan Tamir, Principal Consultant of Tamir Healthcare Advisors, who brings a unique perspective on the intersection of healthcare and business management. Jonathan shares insights from his extensive experience in healthcare administration and consulting, with a focus on improving operational efficiency, understanding financial health, and preparing practices for investor readiness. Whether you're a small practice or a large healthcare organization, this episode provides practical strategies to boost your practice’s financial performance.Major Takeaways:Transition from Wall Street to Healthcare: Jonathan discusses his unique journey from Biomedical Engineering at Johns Hopkins and trading at Morgan Stanley to healthcare administration, bringing corporate efficiency principles into the healthcare space.Administrative Fellowship Importance: Jonathan emphasizes the value of administrative fellowships, especially his experience at Massachusetts General Hospital, which equipped him with the tools to understand healthcare operations at a ground level.Financial Reporting and Practice Efficiency: Jonathan explains the critical importance of detailed financial reporting in healthcare practices, sharing an example of a cardiology practice where financial insights led to a significant increase in revenue through optimizing their non-invasive testing services.Investor Readiness for Small Practices: For small groups looking to attract investors or merge, Jonathan highlights the importance of financial health and operational efficiency, discussing how practices can prepare to showcase profitability and business acumen to potential investors.Consulting Focus: Jonathan’s current work with MGMA and small practices focuses on operational efficiencies and improving the investor mindset, coaching physicians on how to manage their practice’s EBITDA and ensuring their operations are running smoothly to attract higher valuations.Quotes:“If you can’t measure it, you can’t manage it. And sometimes those measurements can really help tell a story.” – Jonathan Tamir“You need to know your EBITDA because most investors are valuing practices at multiples of EBITDA. If you don’t know what it is, it’s time to start.” – Jonathan TamirResources and Links:Learn more about consulting services from Jonathan Tamir: Jonathan on MGMA.comInformation about MGMA Consulting: MGMA Consulting Services Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Welcome to the MGMA Week in Review Podcast, hosted by Daniel Williams, Senior Editor at MGMA, and Colleen Luckett, Editor and Writer at MGMA. In this episode, Daniel and Colleen bring you the latest updates on key health metrics, strategies for combating burnout in healthcare, and new tools from MGMA to improve practice efficiency. Tune in as they cover the most important topics from life expectancy improvements to innovative solutions for healthcare professionals facing burnout.Major Takeaways:Positive Health Trends in the U.S. (reported by Axios):Life Expectancy: Increased to 77.5 years in 2022, rebounding from 76.4 years in 2021.Overdose Deaths: Decreasing in 2023 and continuing into 2024 due to factors like reduced social isolation and the availability of Naloxone.Cancer Survival Rates: Increased survival rates for all cancers combined (up to 69%), with breakthroughs in treatments for blood, bone marrow, and lymphatic cancers.Obesity: The obesity rate has leveled off after a decade of increases, although it remains a significant challenge.Combating Burnout in Healthcare:Daniel highlights an article titled "Combating Burnout in Healthcare: Practical Strategies" by Steve Brewer, a speaker at the MGMA Leaders Conference. Key strategies include:Humor: Using humor as a tool to lighten serious topics and improve team morale.Physical Movement: Encouraging healthcare workers to engage in movement breaks, which enhance mental clarity and reduce anxiety.Mindfulness Practices: Incorporating mindfulness into daily routines to reduce stress and foster resilience.Self-Care: Healthcare leaders are reminded of the importance of prioritizing their own well-being to set a positive example for their teams.MGMA Tools:Evaluation and Management Profile Tool: A powerful tool for comparing provider coding with Medicare claims data, offering insights into provider performance.RVU Calculation Tool: This interactive tool helps practices assess productivity with detailed RVU breakdowns, CPT code comparisons, and customizable features for better practice management.AI and Trust in Healthcare: (reported by Medical Economics)Daniel discusses the Medical Economics article "Want Patients to Trust AI in Healthcare? Tell Them Humans Are Biased Too" by Todd Shirock. The study suggests that when healthcare providers highlight human biases, patients are more open to trusting AI in medical decision-making.MGMA Stat Poll Results:Time Management: Ranked as the top development goal for healthcare leaders, with 33% of respondents citing it as their primary focus.Communication and Coaching: Lonn McDowell emphasized the importance of clear communication and mentorship in building effective leadership.Resources: MGMA offers several resources, such as toolkits and articles on time management, communication, and leadership development.MGMA Resources:MGMA StatAsk MGMAMGMA ConferencesMGMA ConsultingWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: [email protected] Reaves: [email protected] Luckett: [email protected] you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Welcome to another episode in our Leaders Conference 2024 series, where we bring you sounds and insights from MGMA’s annual event, held in Denver from October 6-9, 2024. In this episode, Daniel Williams, Senior Editor at MGMA, speaks with Laura Weeks from HelpUCompli. Laura shares her expertise on essential compliance issues such as HIPAA privacy, Stark and kickback laws, and OSHA regulations. Tune in to learn how healthcare practices can stay compliant, avoid common pitfalls, and prepare for audits by employing proactive strategies and thorough documentation.Major Takeaways:Key Compliance Challenges: Laura outlines the major compliance challenges facing healthcare practices today, including HIPAA, Stark and kickback regulations, and OSHA standards, offering advice on how to navigate these complexities.Importance of Documentation: Laura emphasizes that while adhering to compliance regulations is important, documenting these actions is equally crucial to safeguard practices during audits and investigations.Proactive Compliance Management: HelpUCompli offers a range of tools such as templates, checklists, and guides to assist healthcare practices in proactively managing their compliance needs and staying updated on regulatory changes.Responding to Data Breaches: Laura provides actionable steps for healthcare practices on how to handle data breaches, from identifying their origin to ensuring proper reporting and mitigation.Networking and Insights from the Leaders Conference: Laura reflects on her first experience at the MGMA Leaders Conference, highlighting the value of networking with other professionals to better understand their compliance challenges and how HelpUCompli can provide support.Resources Mentioned:Laura Weeks on LinkedInMGMA's Advanced Strategy Series on Operations Management: MGMA Book SeriesMGMA EventsStay tuned for more episodes in our Leaders Conference 2024 series, where we continue to bring you expert insights and practical solutions for today’s healthcare challenges.

Episode Summary:In this episode of the MGMA Business Solutions Podcast, host Daniel Williams is joined by Tom Rossi, Dirk Jansson, and Mark Dotson from Jackson Physician Search to discuss a new joint research study between Jackson Physician Search (JPS) and the Medical Group Management Association (MGMA). This research, conducted in 2024, provides deep insights into physician leadership and recruitment challenges, including the motivations behind physicians seeking leadership roles and how healthcare organizations can better identify, recruit, and support them.The conversation centers on the following key research findings:Physician Interest in Leadership Roles: The study highlights the growing desire among physicians to take on leadership positions, driven by the need for greater influence in organizational decision-making and community impact.Organizational Benefits of Physician Leadership: Healthcare systems are increasingly recognizing the value of having physicians in leadership roles. The discussion focuses on how organizations can align physician leadership with their strategic goals.Challenges in Identifying and Recruiting Physician Leaders: Recruitment challenges, particularly in smaller or rural healthcare settings, are a significant hurdle. The panel shares insights into how organizations can improve their recruitment efforts.Opportunities for Leadership Training: Leadership training should begin early in a physician’s career and continue throughout their professional journey. The episode highlights the need for structured leadership development programs.Qualifying for Leadership Roles: The panel discusses organizational standards and how healthcare systems can better qualify physicians for leadership roles through mentorship, training, and performance benchmarks.Resources & Links:Learn more about Jackson Physician Search: Jackson Physician Search WebsiteResearch Paper discussed in the episode, available at the MGMA Leaders Conference and on the following link: Physician Leadership Research StudyThis episode's guests:Tom Rossi – Vice President of Executive SearchDirk Jansson – Director of Physician Executive SearchMark Dotson – Director of Physician Executive SearchMGMA Resources:MGMA StatAsk MGMAMGMA ConferencesMGMA ConsultingWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: [email protected] Reaves: [email protected] Luckett: [email protected] you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time!

In this episode of the MGMA Insights Podcast, host Daniel Williams sits down with Dr. Paul White, psychologist and co-author of The Five Languages of Appreciation in the Workplace with Dr. Gary Chapman. Dr. White shares his journey from focusing on family-owned business dynamics to helping organizations like the Mayo Clinic and St. Jude's Children's Hospital improve workplace cultures through authentic appreciation. They discuss how fostering a culture of appreciation can reduce turnover, improve team morale, and ultimately lead to better patient outcomes. Dr. White also explains the difference between employee recognition and authentic appreciation, emphasizing the importance of making appreciation personal and meaningful.Listeners will gain insights into:How to identify the appreciation languages of team membersThe tangible benefits of authentic appreciation in healthcare settingsPractical steps leaders can take to build a more appreciative workplaceDr. White’s key advice on starting small but with meaningful gestures of appreciationResources Mentioned in the Episode:The Five Languages of Appreciation in the Workplace by Dr. Paul White and Dr. Gary ChapmanAppreciation at Work website – For resources on workplace appreciation, including industry-specific assessments and tools.Dr. Paul White’s Email: [email protected] – For personalized resources, including the medical version of the appreciation assessment.Neutralizing Negativity in the Workplace.Connect with Us:Don’t forget to subscribe to the MGMA Insights Podcast for more expert interviews and healthcare leadership insights. Stay connected with us on MGMA.com and follow us on social media for the latest updates.Thank you for listening, and as always, we appreciate your support! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this week’s episode of the MGMA Week in Review podcast, Daniel Williams and Colleen Luckett dive into highlights from the 2024 MGMA Leaders Conference and key takeaways from World Mental Health Day. The episode offers insights for healthcare leaders on improving workplace culture and supporting mental health initiatives.Key Points:World Mental Health Day (October 10): The theme this year was "My Mental Health at Work," focusing on the disconnect between employer and employee perceptions of mental health. Studies show that 55% of employees feel their mental health is not accurately perceived by their employers. Learn how leaders can take steps to foster open conversations and provide support through employee assistance programs.988 Mental Health Crisis Hotline: Colleen highlights the introduction of this new nationwide mental health crisis hotline, discussed in a session at the MGMA Leaders Conference. Raising awareness of 988 and integrating behavioral health into primary care are crucial steps for healthcare leaders.Opioid Settlement Funds: With $55 billion available for behavioral health services, healthcare organizations have an opportunity to improve mental health services and staffing. Learn how to leverage these funds in your practice.Leadership Development & Human Connection: Highlights from Riaz Meghji’s keynote on the importance of human connection in leadership. His advice on having intentional conversations and fostering meaningful connections is essential for building strong teams.Coaching Culture in Healthcare: Learn how investing in coaching at all levels of an organization can improve employee satisfaction and ROI. Practical strategies on how to implement a coaching culture in your healthcare practice are discussed.AI in Healthcare: Cyber risk and the rise of generative AI are transforming healthcare operations. Chris Bevil’s session on navigating AI while protecting patient data provides practical insights for leaders embracing AI technologies in their organizations.Resources Mentioned:988 Suicide & Crisis Lifeline – The new mental health emergency hotline.MGMA Leaders Conference Sessions – Find session details and materials.Opioid Settlement Information – Learn more about how to access funds for behavioral health services.World Mental Health Day - Learn about tools and resources for Mental Health DayListen and Subscribe:Stay updated with all things MGMA by subscribing to the MGMA Week in Review podcast. For more articles and resources, visit MGMA.com. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

This episode of the MGMA Member Spotlight Podcast features Karen Bowman, the recipient of the ACMPE Forum Representative of the Year Award. Karen, with over 30 years of experience in healthcare administration, currently leads Gastrointestinal Associates of Cleveland in Tennessee. In this episode, she shares her career path, the significance of the ACMPE award, and her passion for helping others achieve certification and fellowship.Join us as we discuss her achievements and how she supports medical practice leaders through ACMPE’s certification process.Key Takeaways:A 30-Year Career in Healthcare AdministrationKaren Bowman’s career spans over three decades in healthcare administration. “I’ve been a healthcare administrator for more than 30 years,” she shares. Initially working in reception and billing, Karen quickly moved into management roles, eventually becoming the administrator at Gastrointestinal Associates of Cleveland. Reflecting on her role, she emphasizes teamwork: “We all have to fill in and make sure we can get our patients taken care of because that’s why we have jobs,” she says.Receiving the ACMPE Forum Representative of the Year AwardKaren was awarded the prestigious ACMPE Forum Representative of the Year Award, a recognition of her efforts to support MGMA members. “It has just been unreal to receive this award, and I’m so blessed,” she says. Karen credits her mentors, including Debbie Hudson and Tracy Bird, for helping her develop a passion for ACMPE.The Role of an ACMPE Forum RepresentativeAs an ACMPE Forum Representative, Karen supports MGMA members pursuing certification and fellowship. “We assist our members by helping them and giving them the tools that they need to either pursue certification or fellowship,” she explains. She leads study groups, prep courses, and mock exams, frequently hosting sessions with 60-70 participants. “We meet at lunch every Tuesday for eight weeks. We give them the material and review the body of knowledge,” she says.Mentoring Future LeadersMentorship is an important part of Karen’s role. “I love ACMPE. I love what it’s done for me in my career … and I want to help other people achieve that,” she notes. Leading study groups has been one of her most rewarding experiences. “I get so excited every month as a form rep when I receive those advancement reports,” she says. Karen has led numerous study groups and believes in the power of shared knowledge to help others succeed.Advice for Certification CandidatesFor those going through the ACMPE certification process, Karen offers practical advice. “Sometimes we don’t always pass on the first try, but just keep on keeping on” she urges. She advises focusing on areas where candidates feel less confident. "You know the stuff, it’s just applying it to those exams,” she recommends. Looking Ahead for ACMPE Forum RepresentativesAs the ACMPE Forum Rep Liaison on the ACMPE Certification Commission, Karen plays a key role in ensuring members’ needs are met. “We look at our members and we try to do things that our members need,” she explains. Moving forward, Karen is committed to helping more people achieve certification and fellowship.Resources Mentioned:ACMPE Certification and Fellowship: Learn more about the ACMPE certification process here.Become an ACMPE Forum Representative: Interested in getting involved? Find out more about the ACMPE Forum Representative program here.MGMA Resources:MGMA StatAsk MGMAMGMA ConferencesMGMA ConsultingWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: [email protected] Reaves: [email protected] Luckett: [email protected] you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time!

Live from the Leaders Conference in Denver, Colorado, MGMA Sr. Editor Daniel Williams sits down with Steve Brewer, a seasoned healthcare administrator with over 30 years of experience. Brewer led a workshop on the topic of burnout at the MGMA Leaders Conference, where he demonstrated a unique approach - infusing humor into a serious subject. Throughout the conversation, Brewer shares his personal journey, insights into the psychology of burnout, and practical strategies for healthcare professionals to manage stress and prevent burnout. This engaging discussion offers valuable perspectives on maintaining well-being and effective leadership in the demanding healthcare industry.MGMA Resources:MGMA StatAsk MGMAMGMA ConferencesMGMA ConsultingWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: [email protected] Reaves: [email protected] Luckett: [email protected] you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Today, we're joined by Melinda Mastel, an early careerist, who joins us live from the MGMA Leaders Conference in Denver, Colorado. Melinda shares her adventures exploring the natural wonders of the Centennial State, from the Rocky Mountain Arsenal Wildlife Refuge to the stunning vistas of Pike's Peak. She also provides a fascinating look into the interactive "early careerist" session she led, discussing topics like mentorship, career pathing, and work-life balance. Join us as we learn from Melinda's unique perspective and discover the valuable lessons she's gleaned on her professional journey so far.MGMA Resources:MGMA StatAsk MGMAMGMA ConferencesMGMA ConsultingWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: [email protected] Reaves: [email protected] Luckett: [email protected] you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time!

In this conversation, Ahmed Danawala from Edge Health discusses the challenges of burnout in healthcare and the innovative solutions his organization provides through remote employment. He highlights the importance of training and retention strategies to ensure that healthcare practices can effectively manage staffing shortages. The discussion also touches on the personal anecdotes of the speaker, including his journey to the conference and his passion for the Raiders.Resources Mentioned:Edge HealthMGMA Resources:MGMA StatAsk MGMAMGMA ConferencesMGMA ConsultingWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: [email protected] Reaves: [email protected] Luckett: [email protected] you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time!

Introduction:Welcome to the MGMA Member Spotlight Podcast! I'm your host, Daniel Williams, Senior Editor at MGMA. In this episode, we have the pleasure of speaking with Christi Siedlecki, CEO of Grants Pass Clinic and former President of Oregon MGMA. Christi brings over 36 years of leadership experience in healthcare and joins us to discuss a critical topic: how late-career healthcare leaders can navigate the unique challenges they face today.As healthcare demographics shift and workforce shortages intensify, late-career leaders find themselves balancing personal responsibilities, succession planning, and the evolving demands of their roles. Christi offers her insights on these issues, along with a preview of her upcoming session at the MGMA Leaders Conference, titled “Late Careerist Leaders in Healthcare.” Alongside co-presenter https://www.mgma.com/mentorship-program Christi will explore vital topics like mentoring, burnout, and the legacy of leadership. Whether you’re in the early stages of your career or a seasoned leader, this episode is packed with valuable insights to help you lead your practice more effectively.Key Takeaways:Unique Challenges for Late-Career Leaders: Christi discusses the pressures facing seasoned healthcare leaders, including workforce shortages, financial management, and the stress of maintaining relevance while balancing personal and professional responsibilities."By the time you've gotten to this point in your career, you're often taking care of others at home—sometimes grandkids, sometimes parents—while managing the demands of your job."Succession Planning and Mentoring: One of the critical concerns for late-career leaders is finding and preparing the next generation of leaders to take over their roles."A lot of us are wondering, who's going to take over our job someday? We love our organizations, and we don't want to pass the torch until we know it's in capable hands."Leveraging Mentorship and Coaching: Many late-career leaders use mentoring and coaching to stay engaged and pass on their knowledge."Mentoring is a key part of leadership development. It's about giving back, but also about staying fresh and learning from those you mentor."Staying Relevant in Healthcare: Christi highlights the importance of continuous learning and engagement, especially for leaders who have been in the industry for several decades."Even though our group is targeted at leaders with 15+ years of experience, most of our attendees have been in leadership for over 36 years."Upcoming Leaders Conference Session: Christi’s session at the MGMA Leaders Conference, co-led with Jill Berger, will focus on addressing the needs of late-career leaders, including financial management, technology adaptation, and work-life balance."This session will be participant-driven, focusing on what our attendees want to discuss. Issues like staying current with technology and mentoring future leaders are high on the list."Resources Mentioned:MGMA Leaders Conference: For more information on Christi’s session “Late Careerist Leaders in Healthcare,” taking place on Sunday, October 6, 2024, from 2:35 PM to 4:00 PM MST, register here.MGMA Mentorship Program: To explore mentorship opportunities with MGMA, click here.MGMA Resources:MGMA StatAsk MGMAMGMA ConferencesMGMA ConsultingWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: [email protected] Reaves: [email protected] Luckett: [email protected] you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Introduction:Welcome to the MGMA Week in Review Podcast, hosted by Daniel Williams, Sr. Editor at MGMA, and Colleen Luckett, Editor and Writer at MGMA. In this episode, they share a recorded interview with Andy Swanson, Chief Revenue Officer at MGMA, to preview the upcoming MGMA Leaders Conference and discuss key topics impacting healthcare leaders. These include healthcare market concentration, leadership strategies, succession planning, and ongoing staffing challenges in medical practices.Key Takeaways:Healthcare Market Concentration:Colleen highlights a report from the Kaiser Family Foundation revealing that nearly half of U.S. metropolitan areas have one or two health systems controlling the inpatient hospital care market. Colleen explains, "Consolidation can bring efficiencies and keep hospitals open in underserved areas, but it often leads to reduced competition, driving up healthcare costs with unclear impacts on the quality of care."Leadership Tips for Physicians:Daniel shares insights from a Medical Economics article titled “Five Leadership Tips for Practicing Physicians.” The tips emphasize leading by example, communicating effectively, delegating tasks, mentoring younger colleagues, and developing self-awareness. Daniel reflects, "All this stuff is so elementary, but it’s with most soft skills... it’s just reminding us over and over again so we don’t get too far out of the habits that we build for ourselves."Succession Planning:Colleen discusses the importance of succession planning for medical practice leaders, referencing an article by Nick Hernandez. Leaders must think about "who will take over when I'm gone," and plan for a smooth transition that ensures the stability of their practice. This may include bringing in physician partners, working with management service organizations, or engaging private equity firms to assist in the transition.Exclusive Interview with Andy Swanson:Andy gives a preview of the MGMA Leaders Conference, set to take place in Denver, Colorado. He shares details on the expansion of resource groups, such as Women in Leadership and Black Practice Leaders, and explains their value: "It’s super helpful to talk to a group of people who walk in it from my shoes day to day." Andy also highlights the evolving format of conference sessions, which will focus more on interactive discussions rather than traditional presentations, stating, "We know that didactic presentations...are less interesting to most people."Staffing Challenges:Colleen shares the results of an MGMA stat poll where 53% of respondents identified finding candidates as the top staffing concern. Compensation and benefits were a concern for 29%, and retention challenges were highlighted by 16% of respondents. Practices are struggling to fill non-physician roles, with many turning to cross-training workers to cope with turnover.Resources Mentioned:Kaiser Family Foundation ReportMedical Economics ArticleMGMA Staffing and Retention HubPhysicians Practice articleFull Interview with Andy SwansonThe Latest MGMA Stat articleMGMA Resources:MGMA StatAsk MGMAMGMA ConferencesMGMA ConsultingWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: [email protected] Reaves: [email protected] Luckett: [email protected] you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Introduction:In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Dr. Aram Alexanian, a family medicine physician with over 23 years of experience at Novant Health in North Carolina. Dr. Alexanian discusses the evolving role of technology, particularly artificial intelligence (AI), in healthcare. The conversation delves into the benefits and challenges of AI implementation, the future of technology in family medicine, and the importance of maintaining the human element in patient care. Dr. Alexanian shares his insights on how healthcare providers can best navigate the rapidly changing technological landscape while ensuring that technology serves to enhance—not replace—the doctor-patient relationship.Key Takeaways:AI and Healthcare: The Present and FutureDr. Alexanian highlights the expansive role of AI in healthcare, noting that it has become a buzzword across industries. "AI is everywhere," he explains, adding that it has the potential to revolutionize how healthcare providers approach differential diagnoses and patient care. From ambient listening tools to predictive analytics, AI is increasingly integrated into healthcare practices. However, Dr. Alexanian stresses the importance of using AI responsibly to ensure it enhances patient care rather than detracting from the human element.Enhancing Provider Wellness with AIOne of the major benefits Dr. Alexanian has observed is AI's ability to improve provider wellness. "I’m involved with DAX Copilot and ambient listening, which has been a wonderful tool for our physicians," he says. These technologies can streamline documentation and administrative tasks, allowing doctors to spend more time focusing on patient care and reducing burnout. By alleviating the burden of administrative work, AI tools can contribute to better work-life balance for healthcare providers.Challenges and Risks of AI in MedicineDespite the benefits, Dr. Alexanian is cautious about the potential pitfalls of relying too heavily on AI. He points out that AI can diminish critical thinking if providers become too dependent on it for decision-making. "We have to make sure that the benefits of technology are thoughtful and well-vetted," he warns. Moreover, he emphasizes that AI should not replace the human warmth that is crucial in healthcare interactions. "Technology should enhance the humanity in the room, not replace it," he adds.The Impact of Technology on the Doctor-Patient RelationshipDr. Alexanian acknowledges that while technology has provided new tools for improving care, it has also introduced challenges in maintaining personal connections with patients. "The EHR has probably been the biggest technological advancement, but it has also put a burden on physicians," he notes. However, he also recognizes the advantages of tools like telemedicine, which have greatly expanded access to care, especially during the pandemic.Looking Ahead: The Future of AI in HealthcareWhen asked about the future of AI and technology in family medicine, Dr. Alexanian envisions a world where technology will further enhance diagnostic capabilities and patient monitoring. He predicts advancements in radiomics, genomics, and remote patient monitoring, which could transform how providers diagnose and treat patients. "We could become like Mission Control, using predictive analytics to be more proactive in healthcare," he says, imagining a future where healthcare providers can anticipate issues before they arise.Advice for Healthcare Providers Navigating TechnologyDr. Alexanian offers practical advice for his peers as they continue to adopt new technologies in their practices. "You can’t change the wind, but you can change your sails," he advises, encouraging providers to embrace technology while remaining actively involved in decision-making processes. He stresses the importance of ensuring that technology companies focus on creating tools that empower humanity and enhance care rather than replace the doctor-patient relationship. "Don’t just create technology for technology’s sake," he urges.Resources Mentioned:DAX Copilot and Ambient Listening: Learn more about these AI-powered tools for enhancing provider wellness and streamlining documentation. Read more here.Novant Health: To learn more about Dr. Alexanian’s practice and the work being done at Novant Health, visit their website.MGMA Resources:MGMA StatAsk MGMAMGMA ConferencesMGMA ConsultingWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: [email protected] Reaves: [email protected] Luckett: [email protected] you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time!

Guest: Anu Banerjee, Ph.D., M.S., M.H.A., FACHE, Recipient of the MGMA Harwick Innovation AwardIntroduction:In this episode of the MGMA Insights Podcast, host Daniel Williams welcomes Anu Banerjee, the 2024 recipient of the prestigious MGMA Harwick Innovation Award. Anu, with a long-standing career in healthcare leadership and innovation, shares his journey in developing a groundbreaking digital health platform designed to empower underserved populations. The conversation covers the platform’s ability to enable patients to manage chronic conditions like diabetes and hypertension from home, reduce healthcare costs, and improve patient engagement.Key Takeaways:Patient-Centered Digital Health: Anu introduces his innovative platform that allows patients, especially in rural areas, to monitor and manage their health using a range of wearable devices. The data is shared in real-time with healthcare providers, ensuring ongoing care without needing frequent office visits.Beyond Telemedicine: Anu’s platform builds on the success of telemedicine by giving patients the power to monitor their health daily. "It’s a patient-centric solution," says Anu, explaining how it empowers patients to take charge of their health beyond the occasional doctor’s appointment.Engaging All Age Groups: The platform is flexible enough to serve both older patients unfamiliar with technology and younger patients managing stress and chronic illnesses. Anu shares inspiring stories of patients of all ages embracing the platform to improve their health.Family Involvement in Care: Anu highlights how involving family members in a patient’s health journey can improve outcomes, fostering a sense of community and support. "We are involving families and connecting them as well," Anu says.Addressing Mental Health: The platform tracks not only physical health but also mental well-being, considering factors such as stress, sleep patterns, and social determinants of health. "We’re helping patients understand they’re not alone," notes Anu.Sustaining Long-Term Engagement: One of the platform’s successes is its ability to keep patients engaged over the long term by providing continuous feedback and maintaining a strong connection with healthcare providers. Sustained engagement has been crucial to its success.Resources Mentioned:Learn more about the MGMA Harwick Innovation Award and nominate leaders here.Explore more on healthcare innovations and patient empowerment on the MGMA website.MGMA Leaders Conference - Register HereMGMA Leaders Conference Schedule - Check HereMGMA Resources:MGMA StatAsk MGMAMGMA ConferencesMGMA ConsultingWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: [email protected] Reaves: [email protected] Luckett: [email protected] you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Guest: Lonn McDowell, Vice Chair and Director of Administration, University of Florida Department of SurgeryIntroduction: Welcome to another episode of the MGMA Insights Podcast, hosted by Daniel Williams. In today’s conversation, Daniel sits down with Lonn McDowell, Vice Chair and Director of Administration at the University of Florida's Department of Surgery, to explore his unique perspective on leadership ahead of his presentation at the MGMA Leaders Conference. Titled "Leading from the Middle," Lonn’s session addresses how leadership in healthcare is about collaboration, professionalism, and balancing operational efficiency with high-quality patient care.Key Takeaways:Leadership from All Levels: Lonn underscores that impactful leadership can happen at any level of an organization. "Leading from the Middle" encourages healthcare professionals to recognize that leadership isn't just for those at the top. "We need to work together towards common goals, and one person can't solve everything."Ethics and Professionalism: Lonn emphasizes the significance of leading by example. "One of my worst fears is to appear like a hypocrite. It's crucial that I follow everything I talk about." He highlights the importance of mutual respect, especially when disagreements arise, as essential to fostering growth and professionalism in healthcare teams.Balancing Efficiency and Quality Care: Lonn shares insights on how healthcare leaders can balance the dual priorities of operational efficiency and patient care quality. He recommends using the 80/20 rule to focus limited resources where they can make the most difference. "It’s about maximizing impact with the resources we have."Ethical Dilemmas in Leadership: Lonn offers a personal story about ethical decision-making. When a nurse who had resigned discovered a health condition and needed to rescind her resignation, Lonn advocated for her to stay, despite the legal right not to. "It was the right thing to do, and it resulted in her staying with us for many more years."Preparing for the Future: Lonn predicts that healthcare leadership will become even more challenging but encourages leaders to cultivate patience. "We need to be more patient with ourselves and others in times of crisis or challenge to keep working toward our goals."Resources and Links:Learn more about Lonn McDowell’s career and his upcoming session at the MGMA Leaders Conference here.Recommended books mentioned by Lonn:The 360 Degree Leader by John C. MaxwellResources:MGMA Leaders Conference - Register HereMGMA Leaders Conference Schedule - Check HereMGMA Resources:MGMA StatAsk MGMAMGMA ConferencesMGMA ConsultingWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: [email protected] Reaves: [email protected] Luckett: [email protected] you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams talks with Paul Wiley, President of AvodahMed, a leader in healthcare technology. Wiley shares his journey from the airline industry to healthcare and how his company leverages artificial intelligence (AI) and data analytics to improve clinical documentation and streamline healthcare operations. The conversation touches on key insights into the future of healthcare AI, its role in reducing physician burnout, and operational efficiency improvements.Key Takeaways:The Power of AI in Healthcare: Wiley discusses how AI, particularly ambient AI, is transforming healthcare by operating in the background, allowing doctors to focus more on patient care and less on administrative tasks. “Ambient AI really focuses on being in the background, which is where, in my opinion, it belongs in healthcare,” he explains​.Improving Operational Efficiency: Wiley highlights how AvodahMed's flagship product, Insights, helps streamline clinical documentation and coding processes, allowing physicians to reduce time spent on paperwork. "We aim to eliminate the keyboard from the doctor's office entirely," Wiley emphasizes​.Addressing Physician Burnout: One of the major advantages of AI in healthcare, according to Wiley, is its potential to reduce physician burnout by minimizing after-hours documentation. “We’re seeing on average an hour saved every day for physicians who no longer need to complete notes at home,” says Wiley​.Operational Impact Beyond Physicians: The benefits of AI-based solutions like Insights extend beyond doctors. Wiley discusses how the automation of coding and billing improves accuracy and efficiency for administrative staff, creating a ripple effect that enhances overall organizational performance​.The Importance of Workflow Integration: For AI to be effective in healthcare, Wiley emphasizes that it must integrate seamlessly into existing workflows. “If it's not easy to use, no one's going to use it,” he asserts. AvodahMed focuses on ensuring its tools fit within the daily operations of healthcare providers​.Resources and Links:Learn more about AvodahMed and its AI-based solutions for healthcare operations here.Stay tuned for more innovative solutions for medical practice leaders on the MGMA Business Solutions Podcast.

Host: Daniel Williams, Senior Editor, MGMACohost: Cristy Good, Senior Advisor, MGMAIntroduction:In this episode of MGMA Week in Review, Daniel Williams is joined by Cristy Good, Senior Advisor at MGMA, filling in as co-host. The episode dives into two key topics: the challenges of adopting value-based care and advice for leaders transitioning into new roles. Cristy shares her insights into the upcoming MGMA Leaders Conference, where she will be a featured contributor for the Operations Management edition of MGMA’s Advanced Strategy Series.Key Takeaways:Challenges of Value-Based Care: Many practices face hurdles in adopting value-based care, including administrative burdens, resource constraints, and insufficient payer collaboration. Smaller practices, in particular, struggle with the upfront costs of transitioning to this model. However, CMS is driving initiatives to fully enroll Medicare beneficiaries in value-based care by 2030. Collaboration with payers, AI for data management, and ongoing staff training can ease the administrative load​.Leadership Traps to Avoid: Drawing from an article in Harvard Business Review, Daniel highlights four traps leaders should avoid when transitioning to new roles: lingering in their old role, the adrenaline trap, rushing to judgment, and being rigid in leadership style. Leaders must remain adaptable and open-minded when entering new positions​.Advanced Strategy Series – Operations Management Edition: Cristy Good discusses her contribution to the Operations Management edition of MGMA’s Advanced Strategy Series. Her chapter focuses on risk management in medical practices, exploring strategies to help healthcare leaders balance patient safety with operational efficiency. She emphasizes the importance of a risk management framework to ensure long-term success​.Resources and Links:Learn more about value-based care with sessions at the upcoming MGMA Leaders Conference here.Read the full article "Four Traps to Avoid as You Transition into a Leadership Role" from Harvard Business Review here.Explore free on-demand webinars on value-based care at MGMA here.Check out the latest MGMA BooksStay tuned for more insights and updates in healthcare leadership on the MGMA Week in Review Podcast. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights Podcast, host Daniel Williams, Senior Editor at MGMA, speaks with Michael Tutty, PhD, MHA, FACMPE, Group Vice President at the American Medical Association (AMA). Tutty leads the AMA’s efforts in improving professional satisfaction and practice sustainability for clinicians across the country. Together, they explore critical issues impacting clinician well-being, including burnout, administrative burdens, and the importance of curiosity as a superpower for finding solutions. This conversation provides practical insights for medical practice leaders on how to tackle these issues and create a healthier work environment for their teams.Key Takeaways:The Challenge of Clinician Burnout: Over 50% of physicians report signs of burnout, driven by administrative burdens, increased workload, and a lack of time spent on patient care. Tutty emphasizes the importance of addressing system-wide issues that lead to burnout, rather than placing the burden solely on individuals."Burnout manifests in the individual, but it originates as a systems issue."The Cumulative Burden of Administrative Tasks: Clinicians face a rising volume of electronic health record (EHR) management and patient messages, especially post-COVID. The influx of patient inquiries through portals has increased workload by over 150%, taking time away from direct patient care.System-Level Solutions Over Individual Resilience: While mindfulness and resilience training are valuable, Tutty advocates for a focus on fixing systemic issues within the healthcare environment. The AMA is working on providing tools and resources that empower healthcare organizations to reduce administrative burdens.Curiosity as a Problem-Solving Tool: Tutty encourages medical leaders to adopt a mindset of curiosity to find solutions. This approach can turn feelings of helplessness into opportunities for improvement. He shares an example of how asking questions about a seemingly small administrative task led to a more efficient process using digital tools."Be curious, not judgmental... When you're curious, you can start to find solutions and fixes."Data-Driven Insights: Tutty presents recent AMA research highlighting the drivers of burnout, including EHR time, imposter syndrome, and mistreatment by patients and families. He also emphasizes the potential for internal improvements within healthcare organizations, based on a study showing that 75% of the problems reported could be addressed internally.Resources:Michael Tutty at AMAAmerican Medical Association MGMA Leaders Conference - Register HereMGMA Leaders Conference Schedule - Check HereMGMA Resources:MGMA StatAsk MGMAMGMA ConferencesMGMA ConsultingWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: [email protected] Reaves: [email protected] Luckett: [email protected] you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights Podcast, host Daniel Williams welcomes Kelly Ladd, the CEO of Piedmont Internal Medicine in Georgia and the MGMA Legislative Liaison of the Year. Kelly shares her journey of becoming a passionate advocate for small medical practices, navigating the complex legislative landscape and the critical role MGMA plays in supporting administrators like herself.Key Takeaways:Kelly's Unexpected Honor: Kelly describes her initial reaction to being named the MGMA Legislative Liaison of the Year. "I was very shocked, and I was actually rendered speechless. Anyone who knows me knows that is quite a feat, because I typically have something to say on pretty much everything."Establishing Piedmont Internal Medicine: Kelly recounts the whirlwind process of offboarding 10 physicians from a health system and launching a private practice in just six weeks, highlighting the importance of MGMA resources during this transition.The Vital Role of MGMA for Small Practices: Kelly emphasizes the critical need for small and medium-sized practices to be part of an organization like MGMA, which provides essential information, networking opportunities and support to navigate the complex regulatory landscape.Navigating the Legislative Landscape: Kelly shares her journey into advocacy, starting with her involvement in a local ENT organization and eventually becoming an active participant in MGMA's legislative efforts at the state and federal levels.The Impact of Legislation on Small Practices: Small practices face significant financial strain due to decreasing reimbursements and increasing expenses. Such challenges underscore the importance of advocating for policies that consider the operational and financial implications.Encouraging Grassroots Advocacy: Kelly encourages MGMA members to actively participate in the organization's advocacy efforts, such as responding to surveys, contacting their representatives, and sharing personal stories to help legislators understand the real-world impact of proposed policies.Kelly's Passion Beyond Her Professional Role: In addition to her advocacy work, Kelly shares her involvement as a Taekwondo instructor and her commitment to supporting homeless youth through organizations like Covenant House.Resources:MGMA Legislative Liaison ProgramMGMA AdvocacyPiedmont Internal Medicine2024 MGMA Awards RecipientsCovenant House of GeorgiaConnect with MGMA:Visit our website: MGMA.comFollow us on LinkedIn: MGMA LinkedInFollow us on Twitter: @MGMASubscribe and Leave a Review:If you enjoyed this episode, please subscribe and leave us a review on your favorite podcast platform. Your feedback helps us improve and reach more listeners! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Today's Guests: Steve Quach, MD, CEO of Chimera Leadership Group, and Gwen Dooley, NP, VP of People, Growth, and Strategy at CarePoint Health ColoradoEpisode Summary:In this episode of the MGMA Insights Podcast, host Daniel Williams interviews Steve Quach and Gwen Dooley, who are both featured speakers at the upcoming MGMA Leaders Conference. Their session, titled Leading Through the Gray: Unlocking Your Greatest Potential, addresses leadership challenges in uncertain and complex environments. The conversation dives into their professional journeys and offers insights on navigating the gray areas of leadership in healthcare, particularly during times of ambiguity and volatility.Key Takeaways:Understanding Uncertainty in Leadership:Steve Quach highlights the difficulty of transitioning from clinician roles to leadership, emphasizing that traditional healthcare training doesn't prepare individuals for the psychological challenges that come with leading in uncertain environments. He explains, “Good leaders don’t avoid discomfort, they run towards it."Bridging the Gap Between Clinical and Administrative Roles:Gwen Dooley reflects on her transition from bedside care to healthcare administration, acknowledging the divide between the two. She advocates for leadership development to bridge this gap, noting that uncertainty is inherent in both roles.Applying the VUCA Framework:The concept of VUCA (Volatility, Uncertainty, Complexity, and Ambiguity) was a key theme. Gwen explains that military leaders originally coined this term, which has since been adopted by the business world. The key to managing VUCA? Flexibility, agility, and the willingness to experiment.Overcoming Psychological Barriers:Both guests stress the importance of recognizing and testing assumptions when faced with uncertainty. “Having a trusted person to help you test those assumptions is essential,” says Gwen. They suggest working with mentors or colleagues to navigate difficult situations.The Neuroscience Behind Uncertainty:Gwen and Steve share insights on how our brains respond to uncertainty, explaining that while part of our brain craves security, another part thrives on excitement and change. Understanding this duality can help leaders better manage their emotional responses and make more effective decisions.Practical Tips for Managing Uncertainty:Steve recommends setting aside daily brain space to manage challenges and uncertainty. He emphasizes, “Even 15 minutes to prepare and review each day allows leaders to be more intentional about prioritizing efforts for both short-term and long-term results.”Resources Mentioned:MGMA Leaders Conference – Link to sessions featuring Steve Quach and Gwen Dooley.Chimera Leadership Group – Learn more about Steve Quach’s leadership development firm.Carepoint Health – Gain more insights about Gwen Dooley.Be sure to listen to this episode and join the conversation at the MGMA Leaders Conference, where Steve and Gwen will offer further insights into navigating uncertainty and unlocking leadership potential. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Guest: Melinda Mastel, MBA, MS, FHFMA, CMPE, PMPIntroduction: In this episode of the MGMA Member Spotlight Podcast, host Daniel Williams sits down with Melinda Mastel, a healthcare finance professional and continuous learner, to discuss her career journey and insights on early career development. Melinda is set to co-present at the MGMA Leaders Conference in a session focusing on early careerist leaders in healthcare. Tune in to hear about the challenges early careerists face, the importance of continual learning, and actionable advice on career development and work-life balance.Key Takeaways:Lifelong Learning and Versatility:Melinda’s passion for lifelong learning has shaped her career path. With multiple degrees and certifications, including an MBA and MS in healthcare administration, she emphasizes the importance of broadening your skill set. “Looking at skill building helps you become a more versatile professional, able to contribute beyond your specific role,” she shares.Her diverse certifications have allowed her to step into interim roles and assist her organization in areas beyond finance, providing a broader perspective on healthcare.Balancing Career and Well-being:Melinda candidly reflects on her experience with early career burnout. “I was volunteering for everything, working 12-hour days, and not focusing on my well-being,” she recalls. The COVID-19 pandemic served as a catalyst for her to reprioritize her health and personal interests, reinforcing the need for work-life balance.For early careerists, she advises prioritizing hobbies, health, and well-being alongside professional goals, emphasizing that “career paths are not linear, and it's important to find balance.”Mentorship and Peer Support:Melinda believes in the power of peer mentorship and has both mentored others and benefited from mentors herself. “We all have something to teach each other, no matter our stage of career,” she says, encouraging early careerists to seek out mentorship opportunities, even in informal settings like casual coffee chats.Challenges for Early Careerists:Key challenges include building relationships in a hybrid or remote work environment, understanding AI and technology advancements, and managing career expectations. “Comparison is the thief of joy, and early careerists need to understand that everyone’s career path looks different,” she advises.She also highlights the importance of being open to different opportunities rather than rigidly focusing on climbing the career ladder.Resources and Links:MGMA Leaders Conference 2024: Early Careerist Session InformationMGMA Stat Polls – Sign UpDon’t miss Melinda Mastel’s interactive session at the MGMA Leaders Conference, where she’ll co-present on strategies and insights for early careerists. Stay tuned for more MGMA Member Spotlight episodes!Connect with MGMA:Visit our website: MGMA.comFollow us on LinkedIn: MGMA LinkedInFollow us on Twitter: @MGMASubscribe and Leave a Review:If you enjoyed this episode, please subscribe and leave us a review on your favorite podcast platform. Your feedback helps us improve and reach more listeners! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Welcome to this week’s episode of the MGMA Week in Review Podcast, hosted by Daniel Williams, Senior Editor at MGMA, and Colleen Luckett, Editor and Writer at MGMA. In today’s episode, we cover a range of critical topics affecting healthcare leaders, including a wave of bipartisan health legislation passed in the U.S. House of Representatives, the complexities of employee monitoring in healthcare, and the role of artificial intelligence (AI) in streamlining electronic health records (EHRs). We also dive into the rising DIY medicine trend and discuss important cybersecurity measures for healthcare organizations.Key Takeaways:Bipartisan Health Legislation:This week, the U.S. House of Representatives passed 14 bipartisan health bills, all aimed at improving the well-being of Americans. The focus is on strengthening Medicaid and Medicare, preventing fraud, and supporting vulnerable populations, such as individuals with Down syndrome.These bills include the Medicaid Program Improvement Act and the Fraud Prevention Act. A key aspect is the extension of telehealth provisions for Medicare, which could significantly improve access for non-English speakers and diabetes prevention programs. “Almost all 14 bills passed unanimously, signaling strong bipartisan cooperation in Congress,” said Colleen.Employee Monitoring in Healthcare:Daniel highlighted an article from Becker’s Hospital Review on employee monitoring in healthcare. The article stresses the importance of transparency, legal compliance, and employee morale when implementing monitoring systems.“Transparency is essential. Employees are more likely to accept monitoring if they understand why it’s being done,” Daniel quoted from the article. Leaders must balance monitoring for operational improvements without compromising employee trust and morale.DIY Medicine:Colleen explored the DIY medicine movement, where patients turn to online communities to create their own versions of prescription drugs, such as GLP-1 weight loss medications. This trend reflects growing frustration with high healthcare costs and limited access to medical care.While this offers patients a sense of control over their treatments, healthcare professionals warn of the dangers. “Healthcare professionals like Michael Snyder from Rose Medical Center in Denver advise patients to consult their doctors before attempting any DIY hacks,” Colleen mentioned.AI in EHRs:The episode also covers how AI is helping reduce physician frustrations with EHRs. AI tools can automatically capture and input data, allowing doctors to focus more on patient care. However, AI isn’t a universal fix and could introduce new complexities.Daniel shared a physician's testimonial: “I spend less time charting and more time talking to my patients, which is why I became a doctor in the first place.” This reflects the potential for AI to enhance doctor-patient interactions.Cybersecurity in Healthcare:The MGMA Stat Poll revealed that 72% of medical group practices have increased their cybersecurity spending due to heightened threats and the growing reliance on cloud-based platforms.Daniel discussed his recent interview with Chris Bevil, Chief Information Security Officer at InfoSystems, who emphasized the importance of clear AI security policies in healthcare. “Generative AI isn’t going to take your job unless you refuse to adapt to it,” Bevil noted, underscoring the need for secure and effective AI use.Resources Mentioned:Bipartisan Health BillFierce Healthcare: Healthcare LegislationBecker’s Hospital Review: Employee Monitoring – 4 Things Leaders Should KnowAxios: DIY MedicineMedical Economics: AI Cuts Physician Time and Frustration with EHRs in Some InstancesMGMA Stat Poll ResultsConnect with MGMA:Visit our website: MGMA.comFollow us on LinkedIn: MGMA LinkedInFollow us on Twitter: @MGMASubscribe and Leave a Review:If you enjoyed this episode, please subscribe and leave us a review on your favorite podcast platform. Your feedback helps us improve and reach more listeners! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.