MGMA Podcasts

In this episode, MGMA editor and writer Colleen Luckett talks with women leaders Cheryl Mongillo, MBA; Delores McNair, MHA, ASCP; and Paola Turchi, MSHCA, FHFMA, CPC, FACMPE who discuss their experiences with mentorship, leadership, and the value of networking in professional growth. Paola shares her journey and the importance of building connections; Cheryl speaks on her experience rising from a secretary to a leadership position with the help of mentorship; and Dolores highlights the value of vulnerability and authenticity in leadership roles.00:47 Introduction and Personal Experiences03:06 Dolores' Perspective on Mentorship04:56 Cheryl's Journey and Mentorship Insights06:00 The Importance of Mentorship07:59 Paula's Unique Mentorship Experience10:44 Dolores' Mentorship Journey13:50 Discussion on the Women's Resource Group Meeting21:22 Vulnerability in Leadership26:10 Conclusion and Final ThoughtsAdditional ResourceRead the feature story from Colleen Luckett where she discusses the Women Leaders in Healthcare resource group with Cheryl Mongillo, Delores McNair and Paola Turchi. Join the conversation The next meeting of the Women Leaders in Healthcare resource group will be take place online on April 18 at 9:00 a.m. Sign up to start making those crucial connections that will support your career trajectory. Learn more: MGMA Member Resource Groups MGMA’s Member Resource Groups were launched as a commitment to facilitating inclusion and belonging within the healthcare management profession. These groups quickly became a valuable part of the MGMA community, providing safe, supportive environments where members could engage in meaningful conversations about career growth, professional challenges and industry leadership with their peers. Based on the overwhelming success of in-person resource groups at the 2023 and 2024 Leaders Conferences, MGMA expanded these efforts to include quarterly virtual meetings, ensuring that members could maintain and build these connections year-round. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of MGMA Weekend Review podcast, senior editor Daniel Williams and co-host Colleen Luckett discuss key healthcare topics. They begin by highlighting OptumRx's decision to eliminate prior authorizations for around 80 drugs, followed by a segment on the importance of workplace happiness, featuring a case study from Lanco Medical Group. They then cover the latest MGMA stat polling on EHR system updates and improvements and review the challenges alternative care settings face with current EHR technology. The episode also looks at lessons doctors can learn from salmon and the reformation needs of the U.S. mental health care system. 00:47 Introduction and Welcome 01:34 Prior Authorizations Update (Healthcare Dive)03:09 Workplace Happiness Insights (Harvard Business Review)06:22 EHR Systems Update (MGMA Stat) 11:20 Lessons from Salmon for Doctors (Physicians Practice)14:57 Rethinking Mental Health Care (MedCity News)17:05 Conclusion and FarewellResources And Sources:2025 MGMA Financial Conference (April 14) - Register Here2025 MGMA Summit (June 3-5) - Register HereContact us at [email protected] Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights Podcast, host Daniel Williams sits down with Les Jebson, Regional Administrator at Prisma Health, to unpack the critical challenge of medical equipment acquisition. Jebson brings a wealth of experience from both private and academic healthcare settings, offering medical practice leaders a comprehensive guide to making informed decisions about purchasing, leasing, or renting medical equipment. The conversation explores the financial, strategic, and compliance considerations that can make or break a medical practice's technology investments.Key Takeaways:Value Proposition is ParamountLes emphasizes the importance of objectively evaluating equipment based on:Clinical necessityPotential revenue generationAnticipated lifespan of technologyAlignment with current and future practice needsStrategic Acquisition StrategiesRecommended approach for medical practices:Define capital equipment clearlyConsider pros and cons of purchasing vs. leasingImplement 4-year replacement cycles for most technologyExplore lease-to-own options for capital-constrained practicesCompliance and Risk MitigationCritical considerations for consumable agreements:Avoid inducement-based contractsEnsure fair market valueVet agreements through legal counselTrack historical consumption trendsRecommended Next Steps for Practice Leaders:Conduct a comprehensive audit of current medical equipmentDevelop a strategic technology replacement timelineCreate a cross-functional team for equipment acquisition decisionsEstablish clear criteria for evaluating new technology investmentsUpcoming Events:2025 MGMA Financial Conference (April 14) - Register Here2025 MGMA Summit (June 3-5) - Register HereVisit the Prisma Health website

In this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett discuss the importance of measuring physician job satisfaction and engagement, the impact of recent HHS layoffs, strategies for addressing rising healthcare costs, a personal story about a physician's terminal diagnosis, cybersecurity strategies for healthcare practices, and an upcoming tech-focused healthcare conference. Here's a time-based breakdown so you can go directly to your preferred story:00:47 Introduction and Time Change Discussion01:56 MGMA Stat Polling on Physician Satisfaction05:06 HHS Workforce Reductions and Implications08:26 Healthcare Affordability Crisis10:10 A Physician's Perspective on Terminal Illness13:43 Cybersecurity in Healthcare16:16 Upcoming MGMA Focus Tech Impact Conference17:06 Conclusion and Farewell Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Podcast, host Daniel Williams speaks with Roben Farzad, a seasoned journalist, broadcaster, and host of Public Radio’s Full Disclosure. Roben is a keynote speaker at MGMA’s Financial Conference in April, where he will present "Disrupt or Be Disrupted: The Tech and Business Trends You Need to Know."In this discussion, Roben explores the rapid shifts in technology, finance, and healthcare, offering insights into how AI, fintech, and consumer behavior are reshaping industries. He shares lessons from corporate giants, discusses disruption in business and media, and explains how healthcare leaders can stay ahead of innovation.Key Topics DiscussedThe rise of AI and machine learning and its impact on business and healthcareThe importance of financial literacy and democratizing market accessDisruption in technology, including lessons from Apple, Intel, and MicrosoftFintech’s role in healthcare and how it may shape future patient experiencesThe shift in consumer expectations and what it means for medical practicesTelehealth and digital transformation accelerated by the pandemicStrategies for medical practices to adapt to ongoing technological shiftsResources & LinksLearn more about Roben Farzad and Full Disclosure: http://fulldradio.comRegister for MGMA’s Financial Conference, where Roben will be a keynote speaker: MGMA ConferenceSubscribe to the MGMA Podcast NetworkStay updated with the latest insights in healthcare leadership and innovation. Subscribe on:Apple PodcastsSpotifyGoogle PodcastsAmazon Music Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights Podcast, host Daniel Williams welcomes back Kristin Baird, CEO of Baird Group and a nationally recognized expert in patient experience, leadership, and healthcare culture. They discuss the ongoing staffing challenges in healthcare and provide actionable strategies for maintaining high service standards, even during workforce shortages.Key Topics & Timestamps:00:00 – Introduction and Guest Welcome02:15 – Current Trends in Healthcare PracticesOverview of staffing trends and the impact on healthcare service delivery03:33 – Maintaining Service StandardsHow organizations can uphold service excellence despite workforce challenges06:05 – Strategies for Staff EngagementApproaches to motivate and retain staff in a demanding healthcare environment09:57 – Optimizing Processes and EnvironmentHow automation and process improvements can enhance service quality13:32 – Building a Culture of Service ExcellenceThe role of visible leadership in setting and maintaining service expectations18:26 – The Importance of Patient FeedbackHow to leverage patient insights for continuous service improvements20:11 – Final Thoughts and TakeawaysResources & Direct Links:Learn more about Kristin Baird and the Baird Group: Baird-Group.comRead additional MGMA articles on healthcare staffing and patient experience: MGMA.com Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this MGMA Week in Review episode, hosts Daniel Williams and Colleen Luckett tackle key healthcare challenges, including rising workplace violence against healthcare workers, staffing shortages, and setbacks to the No Surprises Act after CCIIO layoffs. They also share insights from HIMSS 2025, discuss findings from the HIMSS Cybersecurity Survey, and highlight the role of leadership development in medical practices. The episode concludes with a preview of upcoming MGMA conferences. 00:00 Introduction and Hosts01:25 Workplace Violence in Healthcare (Medical Economics)03:18 Staffing and Salary Survey Insights (Physicians Practice)07:41 Surprise Medical Bills and the No Surprises Act (Fierce Healthcare)09:46 HIMSS 2025 Healthcare Cybersecurity Survey (TechTarget)13:04 Leadership Development in Medical Practices (MGMA Stat)15:41 Upcoming Conferences and Closing Remarks (MGMA Events) Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Member Spotlight podcast, host Daniel Williams sits down with Jason Raidbard, Executive Administrator for the University of Chicago's Ophthalmology and Visual Science Department, to explore the critical challenges of employee engagement in today's hybrid work environment. Drawing from his extensive experience in healthcare administration, Raidbard shares invaluable insights on building trust, maintaining team productivity, and creating a supportive workplace culture that transcends physical boundaries.Key Takeaways:Employee Engagement StrategiesAchieved a high engagement score through servant leadership principlesFocus on individual team member needs and work-life balanceNormalize conversations about mental health and workplace flexibilityCommunication in Hybrid EnvironmentsUse technology (Teams, Zoom) to maintain connectionBe genuinely present during interactionsQuote: "Be present, listen to your people, ask them for feedback"Preventing BurnoutRecognize signs of stressEncourage breaks and health prioritizationAvoid guilt-driven overworkingQuote: "You're no good to yourself, your family, and your workplace if you're coughing and stressed"Building TrustAsk about team members' personal livesBe transparentOffer help proactivelyQuote: "There's no hack. It's being just a genuine, good person"Resources:Member Community Live - Connect with fellow MGMA members and subject matter experts to discuss topics that matter to you and your practiceConnect with Jason Raidbard on LinkedInUniversity of Chicago's Department of Ophthalmology and Visual Science - visit here

In this episode of the Women in Healthcare podcast, host Adrienne Lloyd talks with Kripa Krishnan, Vice President of Operations at Northwestern Memorial Healthcare. They discuss Kripa's extensive career journey from public health to executive leadership, the importance of mentorship and sponsorship, and how to find and utilize your strengths in leadership roles. Kripa shares personal anecdotes about the challenges she faced as a woman of color in executive positions and offers practical advice on maintaining authentic leadership in varying organizational cultures. The conversation also touches on building strong partnerships with physicians and balancing empathy with tough decision-making in healthcare.00:00 Introduction and Guest Welcome00:36 Kripa Krishnan's Career Journey03:25 The Importance of Sponsorship Over Mentorship11:01 Navigating Executive Presence and Authentic Leadership22:30 Challenges and Advice for Women of Color in Leadership27:23 Building Strong Physician Partnerships30:31 Final Thoughts and Career AdviceResources:Adrienne Palmer LloydConnect with Adrienne on LinkedInAdrienne’s Services & More Connect with Kripa on LinkedInJAMA Study: Representation of Women in the Leadership Structure of the US Health Care SystemTo see other episodes of the Women in Healthcare Podcast, watch the video versions on YouTube, or apply to be on an upcoming episode, please visit https://bit.ly/womeninhealthcarepodcast

[Editor's Note: Please checkout the full article on MGMA.com]In this special bonus episode of the MGMA Insights podcast, host Colleen Luckett speaks with healthcare leaders Kem Tolliver, FACMPE, CPC, CMOM, Shawntea "Taya" Gordon, MBA, FACMPE about the formation of MGMA's Black Healthcare Leaders Resource Group. They discuss the emotional experience of the group's first gathering at the MGMA Leaders Conference, the importance of representation, and the ongoing impact of this supportive community. They have managed the group along with co-founder Otis C. Fagan, FACMPE. Key Takeaways:The Formation of the Black Healthcare Leaders Resource Group:Taya shared how she and Otis helped launch the group, initially unsure of the response they would receive. "The response was just astounding," she said. "We ran out of chairs." The turnout exceeded expectations and demonstrated the demand for a space like this.The Power of Representation:Taya described the feeling of walking into the group's first meeting as being "like going home to a party." She noted that the sense of comfort and familiarity was a stark contrast to the typical experience at conferences.Shared Experiences and Support:Kem explained the significance of connecting with others who understand the challenges of being underrepresented in the healthcare industry. "We were able to just kind of let our hair down immediately," she said. The group provided a unique space for candid conversations and professional support.MGMA's Role in Supporting the Group:Both guests expressed appreciation for MGMA's recognition of the need for this resource group. Kem highlighted the group's mission to continue fostering connections and offering mentorship to healthcare leaders who might otherwise feel isolated.Join the Conversation: Stay connected with the Black Healthcare Leaders Resource Group through MGMA and continue exploring ways to foster inclusivity and professional growth.Read the Article: MGMA.comSubscribe: Follow MGMA Insights on your favorite podcast platform.Feedback: Have a story or question to share? Email us at [email protected]. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett discuss key healthcare topics, including AI-driven insurance denials, financial strategies for physicians, automation in insurance verification, the importance of employee handbooks, physician productivity trends, and provider compensation insights.Episode Breakdown00:00 Introduction and Greetings01:10 AI in Healthcare: Concerns and Impacts (Chief Healthcare Executive)03:10 Smart Tax Strategies for Physicians (Medical Economics)06:42 Automation in Insurance Verification (MedCity News)08:46 Creating an Effective Employee Handbook (Physicians Practice)11:22 MGMA Stat Poll: Productivity Insights (MGMA Stat)14:16 Conclusion and Wrap-UpAdditional Resources MentionedMGMA DataDive: Provider CompensationMGMA 2024 Compensation Report Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights Podcast, host Daniel Williams sits down with Tim Hines, a seasoned marketing executive and author, to discuss how adopting an entrepreneurial "starter mindset" can supercharge the operations of medical practices. Tim shares his personal journey of developing an entrepreneurial spirit and how medical practice leaders can apply these principles to drive innovation and problem-solving, even in highly regulated environments. Tim will be delivering a keynote address at the upcoming 2025 MGMA Operations Conference in Las Vegas. Key Takeaways:The "starter mindset" is about being an agent of change - identifying problems and developing solutions, even within the constraints of a larger organization.Entrepreneurial skills like resilience, adaptability, and a willingness to start new initiatives can be applied by anyone, not just those in startups or those in leadership.Medical practices, whether small or large, face many challenges that can be addressed by embracing an entrepreneurial approach, such as improving workflows, leveraging technology, and enhancing the patient experience.Overcoming resistance to change is a common hurdle, but Tim suggests getting buy-in from colleagues and leadership by framing initiatives as problem-solving efforts.Maintaining work-life balance and prioritizing mental health is crucial for sustaining an entrepreneurial mindset, even in the face of burnout and stress.Adopting an entrepreneurial mindset can make medical practice employees more attractive to employers, as they demonstrate the ability to work autonomously and drive change.As Tim states, "An entrepreneur does it. Everyone else just talks." Medical practice leaders can apply this mindset to supercharge their operations and better serve their patients and communities.Resources:Read Tim Hines's book: The Marketing Starter: How an Entrepreneurial Spirit Will Make You a More Savvy MarketerVisit Tim Hines's website2025 MGMA Operations Conference: March 2-4, 2023 in Las VegasMGMA Podcast Network Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights podcast, host Daniel Williams sits down with Dr. Leon Moores, a pediatric neurosurgeon, military veteran, and author of the book "All Physicians Lead." Dr. Moores shares his unique perspectives on the critical role of physician leadership in healthcare and provides practical strategies for developing essential leadership skills.Main Points:The Mindset Shift: Recognizing that all physicians are leaders, whether they realize it or notBridging the Gap in Leadership Education: Where physicians can learn and improve their leadership skills beyond medical schoolLessons from the Military: How Dr. Moores's military experience has shaped his approach to leadership in healthcareThe Foundation of Effective Leadership: The importance of credibility and fostering psychological safety on healthcare teamsPractical Strategies: Specific steps physicians can take to enhance their leadership capabilitiesResourcesBooks and Authors:All Physicians Lead by Dr. Leon MooresThe Fearless Organization by Amy Edmondson (MGMA's Book Club selection)The Speed of Trust by Stephen M.R. CoveyBooks by Daniel GolemanBooks from the Arbinger InstituteBooks by John MaxwellThe Bass Handbook of Leadership by Bernard M. BassPodcasts and Blogs:All Physicians Lead Podcast by Dr. Leon MooresDr. Leon Moores's blog: All Physicians LeadOrganizations:Medical Group Management Association (MGMA) Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett discuss a range of topics affecting the healthcare industry. They begin with UnitedHealth Group's voluntary buyout offers to 30,000 employees amid financial uncertainty and regulatory pressures. The episode also highlights the importance of maintaining a healthy online presence for healthcare practices, featuring insights from Anna Ohler's recent article in Physicians Practice. Leadership success through intentionality is examined through LeRae Quy's Smartbrief article. The hosts discuss the issue of data overload in healthcare, drawing from Jeff Smith's article in Medical Economics. They round off the episode with findings from an MGMA Stat Poll on patient referral management, discussing challenges and strategies for improvement. Tune in for expert insights and practical advice on navigating the complexities of the healthcare industry.00:00 Introduction and Welcome Back01:58 UnitedHealth Group Employee Buyouts (FierceHealthcare)04:57 Maintaining a Healthy Online Presence (Physicians Practice)07:30 Intentional Leadership for Success (SmartBrief)11:17 The Hidden Cost of Data Overload (Medical Economics)14:10 Challenges in Managing Patient Referrals (MGMA Stat)17:49 Conclusion and Farewell Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights Podcast, host Daniel Williams sits down with award-winning storyteller, comedian, and motivational speaker Kelly Swanson to discuss the power of storytelling in healthcare leadership. In this conversation, Kelly shares how medical practice leaders can use storytelling to reframe stress, connect with patients and staff, and create a meaningful workplace culture. Storytelling is more than just entertainment—it’s a leadership tool that can shape culture, improve patient and staff engagement, and create a sense of purpose in even the most stressful environments. If you’re a healthcare leader navigating burnout, administrative overload, and patient care challenges, this episode provides actionable insights to help you use the power of storytelling to lead more effectively.Storytelling as a Leadership Tool"Your story shows us who you are without you having to tell us," Kelly explains.A well-crafted story builds trust among staff, patients, and leadership teams.Leaders can use personal and organizational stories to motivate teams, humanize their leadership, and create stronger workplace connections.Reframing Stress Through NarrativeStress isn’t just what happens—it’s the story we tell ourselves about what happens.Leaders should pay attention to their internal dialogue and reframe negative thoughts into stories of resilience and purpose.Encouraging staff to reframe their own workplace challenges through storytelling can improve engagement and reduce burnout.Creating Meaningful Patient and Staff ConnectionsSmall personal gestures can have a big impact on patient experiences.Kelly shares a story about a healthcare worker who learned her father loved The Eagles and created a personalized playlist for him—a small act that left a lasting impression.Humanizing patient interactions through storytelling can increase trust and improve patient satisfaction.Why Every Leader Needs a 'Why' StoryLeaders should define their personal ‘Why’ story—a moment that connects them to their greater mission in healthcare.Encouraging staff to share their own stories creates a culture of purpose-driven work and deeper engagement.Keeping the Spark Alive Beyond a Single MomentConferences and motivational talks inspire in the moment—but how do leaders sustain that energy?Leaders should integrate storytelling into daily operations through:Story-based team meetingsCollecting and sharing patient and staff success storiesUsing social media to showcase the human side of healthcareThe Future of Storytelling: Emotional Intelligence in the Age of AIAs technology evolves, storytelling will become an essential leadership skill.Kelly believes emotional intelligence and storytelling will be the most valuable skills in the future workforce, helping leaders connect, inspire, and lead through change.Resources and Links:KellySwanson.net – Official website for Kelly SwansonStory Impact Network – Free storytelling resourcesKelly Swanson on LinkedIn – Connect with Kelly for storytelling insightsAffirmation Journal for Positive Thinking - Purchase Kelly's book Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Member Spotlight Podcast, host Daniel Williams welcomes Julie Mobley, the founder of Gemstone Consulting and the practice administrator at Coleman Internal Medicine in North Alabama. Julie is set to speak at the upcoming MGMA Operations Conference in Las Vegas, where she will be addressing the topic of navigating patient financial responsibility.Key Takeaways:Julie shares her diverse healthcare journey, including her background in speech pathology, software testing, and eventually transitioning into healthcare administration.Julie has been an MGMA member for 10 years, initially introduced to the organization through her work with an EMR company.As a practice leader, Julie emphasizes the importance of effective communication, emotional intelligence, and understanding personality differences to foster strong team dynamics.Managing a remote chronic care management team presents unique challenges, which Julie addresses through quarterly in-person meetings and leveraging a physician-led leadership team.Patient financial responsibility is a significant issue, with the recent rule change prohibiting the reporting of patient collections to credit bureaus. Julie outlines the impact on financial stability, administrative burden, and patient relationships.Julie discusses strategies for educating patients on financial policies, including utilizing various communication channels and providing easy-to-understand resources.Resources:MGMA Operations Conference: The show will be held March 2-4, Bellagio Resort & Casino, Las Vegas, NVJulie Mobley will be speaking twice at the show:Bridging Gaps: Chronic Care Management and Value-Based Care (Monday, March 3, 7:30 AM – 8:30 AM PDT)Navigating Patient Financial Responsibility (Monday, March 3, 10:15 AM – 11:15 AM PDT)

In this episode of the MGMA Week in Review podcast, host Daniel Williams discusses the importance of financial accuracy in healthcare organizations through regular audits of payer payments. He also addresses the challenges faced by women physicians and highlights the role of the MGMA Women's Forum in advancing gender equity in medicine. In recognition of Valentine’s Day, Daniel shares key insights on heart health and practical steps for cardiovascular well-being.Key Topics Covered:The Importance of Regular Audits for Accurate Reimbursement47 percent of medical group practice leaders conduct monthly or quarterly audits of payer payments.Auditing helps detect underpayments, claim denials, and inconsistencies in reimbursements.Suggested actions for healthcare organizations:Implement structured audit processes to compare payer remittances with contracted fee schedules.Use automated auditing tools in revenue cycle management.Conduct retrospective audits of claims to identify patterns of underpayment.Read More HereAdvancing Women Physicians in HealthcareWomen physicians face higher rates of burnout, depression, and suicide compared to their male counterparts.Sponsorship and allyship are essential for increasing leadership opportunities and professional recognition.The MGMA Women’s Forum provides networking, resources, and support for women in healthcare leadership.Join the MGMA Women’s ForumHeart Health Awareness for Valentine’s DayCardiovascular disease remains the leading cause of death in the United States.Simple heart-healthy choices for Valentine’s Day:Choose nutritious meal options over heavy, processed foods.Opt for dark chocolate, which offers cardiovascular benefits.Engage in physical activity such as walking or exercise.Learn CPR, a life-saving skill that can make a difference in emergencies.Heart Health TipsStay ConnectedSubscribe to the MGMA Week in Review podcast for future episodes.Join the Conversation: Sign up for MGMA Stat to participate in weekly polls.Follow MGMA for the latest insights in medical practice management.For more information or to suggest a topic, visit MGMA.com.Host: Daniel WilliamsPodcast Website: MGMA Podcasts Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

CEO of Insight Marketing Group Jennifer Thompson joins the MGMA Insights Podcast to discuss how AI and automation transform medical practices. She shares strategies for improving patient engagement, streamlining operations, and reducing staff burnout. Jennifer will also speak at the MGMA Operations Conference in Las Vegas (March 2-4, 2025) on "Harnessing AI and Automation for Next-Level Healthcare."Key Takeaways:AI is changing how patients find healthcare.AI-driven search engines like ChatGPT and Gemini are replacing traditional Google searches.Optimize website content with FAQs, structured question-answer formats, and voice search compatibility.AI and automation reduce staff burnout.Online scheduling lowers administrative workload.AI-driven appointment reminders decrease no-shows.Chatbots handle patient inquiries and referrals.AI improves practice operations and billing.AI receptionists manage scheduling, intake, and follow-ups.Automated billing and coding tools increase accuracy and reduce claim denials.AI tools help update and maintain online practice listings.Steps to get started with AI today.Implement appointment reminders and online scheduling.Add a chatbot to your website.Optimize website content for AI-driven search engines.Explore AI-driven intake and billing solutions.Resources & Links:MGMA Operations Conference (March 2-4, 2025, Las Vegas) – Register HereInsight Marketing Group – Learn MoreMGMA Podcast Network – More Episodes

Accounts receivable management is the backbone of a healthcare practice’s financial health, and a well-run central billing office (CBO) can make all the difference. In this episode of Ask MGMA, host Daniel Williams speaks with MGMA expert Cristy Good about best practices for structuring and optimizing a CBO, including staffing, technology, training, and audits to improve efficiency and reduce claim denials.Key Takeaways:Assessing Claim Volume and Staffing Needs – Analyze historical data to determine the appropriate size and structure for your CBO.Leveraging Technology – Integrated billing and coding software can streamline claims processing and reduce errors.Training and Pre-Submission Scrubbing – Regular training and a strong pre-submission review process help prevent costly claim denials.Conducting Regular Audits – Internal and external audits ensure coding accuracy and compliance with payer requirements.Improving Patient Communication – Clear financial policies and upfront conversations reduce misunderstandings and improve collections.Flexible Staffing and Outsourcing – Adjusting staffing during high-volume periods and outsourcing specialty coding can help maintain efficiency.Key Performance Indicators (KPIs) to Monitor:Days Sales Outstanding (DSO) – Measures the time it takes to collect payment.Average Days Delinquent (ADD) – Tracks overdue payments and potential staffing gaps.Accounts Receivable Turnover Ratio (ART) – Evaluates efficiency in converting receivables into cash.Collection Effectiveness Index (CEI) – Assesses the overall success of the collections process.Initial Denial Rate – Helps identify inefficiencies in claim submission.Staff Productivity – Measures the number of claims processed per staff member.Resources: For more information and support on effective KPI tracking and optimization, visit MGMA.com and explore our wide range of resources, including these resources: MGMA DataDive: A comprehensive benchmarking tool that provides detailed metrics on network utilization, enabling practices to compare their performance against industry standards. Even Better Data, Better Decisions: Advanced Business Intelligence for Medical Practices: This book offers techniques to integrate data for actionable insights, enhancing efficiency, profitability, and adaptability in medical practices while improving patient care. Ask an Advisor: For personalized guidance, practices can reach out via email at [email protected] to connect with MGMA experts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Britt Frank joins the MGMA Insights Podcast to discuss why we get stuck, how our brains create decision paralysis, and small steps to break free. She shares practical strategies to reduce burnout, overthinking, and mental roadblocks—especially relevant for medical practice leaders. Britt will be a keynote speaker at the MGMA Operations Conference in Las Vegas (March 2-4, 2025), where she will dive deeper into overcoming workplace stress and decision fatigue.Key Takeaways:Why We Get Stuck – The gap between knowing what to do and taking action.Overthinking & Decision Paralysis – More choices can create more stress, not clarity.The Power of Micro Yeses – Small actions build momentum and shift the brain into action.Motivation is Overrated – Taking action first creates motivation, not the other way around.Breaking Mental Loops – Shift from “Why am I stuck?” to “What’s my next small step?”The Need for Digital Breaks – Reduce device overload and reset focus with screen-free time.Resources & Links:MGMA Operations Conference (March 2-4, 2025, Las Vegas) – Register HereBritt Frank on the web - Visit HereBritt Frank’s Book: The Science of Stuck – Get the BookJames Clear’s Atomic Habits – Learn More Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Women in Healthcare Podcast, host Adrienne Lloyd sits down with Tiffany Gibson, the founder of New Nurse Academy. Tiffany shares her journey from bedside nursing to nursing education and leadership, and discusses the importance of cultivating a "new nurse mindset" to navigate the evolving healthcare landscape. The conversation delves into the issues of burnout, emotional intelligence, work-life integration, and trauma-informed leadership.Key Takeaways:Redefining the "New Nurse" MindsetTiffany's transition from hospital nursing to nursing education allowed her to "fall in love with nursing all over again" and led to the creation of New Nurse Academy. The goal is to help nurses develop a new mindset to thrive in the changing healthcare environment, which is increasingly focused on the bottom line.Addressing Burnout and the Need for Emotional IntelligenceTiffany believes "burnout" is often used as a catch-all term that fails to capture the nuances of the challenges nurses face.She emphasizes the importance of emotional intelligence in managing stress, building resilience, and maintaining work-life harmony.Developing Non-Negotiable Boundaries and PrioritiesTiffany introduces the "Alignment Factor," a four-step process to help nurses and leaders establish their core values, desires, and non-negotiable boundaries.Four key steps of the "Alignment Factor:"Understanding your essence, your energetics, and your human design – how you were organically supposed to show up in the world.Knowing your heart's desires, your core desires – what your ideal life would look like with no restrictions.Identifying your values, as they are the guiding principles that shape your boundaries and non-negotiables.Creating your boundaries and non-negotiables based on your values, which serve as your "North Star" to help you make decisions aligned with living the life you want.The Role of Trauma-Informed LeadershipTiffany emphasizes the need for healthcare leaders to adopt a trauma-informed approach, which puts the individual needs of their team members at the forefront."If leaders can really form a connection and get a little bit of vulnerability from their team, their team would move mountains for the leader, which will help everything."Embracing the Lessons of the PastTiffany's personal experiences, both positive and negative, have shaped her approach as a consultant and coach."I think I would want to change anything, because divine timing, I had to go through those things in those seasons of my life to get me to where I am now, to speak on it from a personal level."Resources Mentioned in the Episode:Adrienne Palmer LloydConnect with Adrienne on LinkedInConnect with Tiffany on LinkedInBooks & Additional Resources Mentioned:Dare to Lead by Brené Brown – A book on embracing vulnerability and leading with courage.The Confidence Code by Katty Kay and Claire Shipman – A guide to understanding and building confidence in professional settings.Harvard Business Review Articles on Leadership & Inclusion – Recommended for strategies on fostering diverse leadership teams.MGMA on Workforce Diversity & Inclusion – Available through MGMA’s official website.The Women in Healthcare Podcast:To see other episodes of the Women in Healthcare Podcast, watch the video versions on YouTube, or apply to be on an upcoming episode, please visit:The Women in Healthcare PodcastAdrienne’s Services & MoreMGMA Resources:MGMA StatAsk MGMAMGMA ConferencesMGMA Consulting Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Welcome to the MGMA Week in Review podcast, hosted by Daniel Williams, senior editor at MGMA, and Colleen Luckett, editor and writer at MGMA. In this episode, we cover the eventful Senate confirmation hearing for Robert F. Kennedy Jr., the increasing representation of women in medical schools, the advancements in generative AI and precision medicine, a heartwarming community support program at Cleveland Clinic, and the critical role of workplace happiness in employee retention and engagement.Articles Covered:Robert F. Kennedy Jr.'s Senate Confirmation HearingRFK Jr. faced tough questions from both Democrats and Republicans about his stance on vaccinations, healthcare access, and Medicaid.Senators raised concerns about his anti-vaccine rhetoric, vague responses on Medicaid, and ethical issues surrounding his financial ties.More Women Entering Medical School Than Men for Sixth Straight Year: [Link to article] Women now represent 51% of total medical school enrollment, reflecting ongoing efforts to promote gender diversity in the field. Experts emphasize the importance of continuing efforts to ensure equal opportunities for women in medicine.Generative AI and Precision Medicine Set to Transform Healthcare in 2025 AI-driven advancements will streamline administrative tasks and improve personalized treatment options. Precision medicine will advance rapidly in digital pathology and multi-omics analysis.Cleveland Clinic Launches "Discharge with Dignity" Program The program ensures patients leave the hospital with clean, appropriate clothing, addressing situations where patients lack proper attire. The program has assisted over 150 patients since its inception in August 2024.Workplace Happiness: The Key to Retention, Engagement, and Productivity A positive team culture is the most important factor for workplace happiness, according to a recent poll. Leaders can build and sustain a strong workforce culture through a three-phase culture refinement process.Thank you for listening to the MGMA Week in Review podcast, and we'll see you next time!MGMA Resources:MGMA StatAsk MGMAMGMA ConferencesMGMA Consulting Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Welcome to the MGMA Mindful Medicine Podcast! In this episode, host Daniel Williams is joined by Michelle Zellner, founder of Better Beings, health and happiness strategist, author, and corporate wellness trainer. Michelle shares her inspiring journey and provides invaluable insights on prioritizing self-care for healthcare professionals. Together, they discuss creating sustainable habits, recognizing early signs of burnout, and fostering a healthier mindset to balance professional and personal demands.Key Takeaways:Self-Care Redefined: Self-care goes beyond surface-level activities like spa days. It’s about consistently meeting the fundamental needs of your “human,” including rest, nutrition, movement, and emotional care.Building Sustainable Habits: Michelle emphasizes starting small with realistic goals and embracing incremental progress instead of chasing instant results.The "BOSS" Method: Learn Michelle’s framework for self-reflection:B: Be still, quiet, and breathe.O: Observe your thoughts and energy without judgment.S: Scan for physical or emotional signs of imbalance.S: Serve your human by implementing actions that promote well-being.Overcoming All-or-Nothing Thinking: It’s better to do a little than nothing at all. Even five minutes of mindfulness or movement can create positive momentum.Stress and Burnout Management: Recognize behavioral and emotional changes as signs of burnout and take proactive steps to set boundaries, let go of perfectionism, and incorporate restorative practices.Creating Balance: Replace the idea of "work-life balance" with actively creating balance in all aspects of life by aligning your time and energy with your values.Resources Mentioned:Michelle Zellner’s website: Better BeingsMichelle’s books:The YOU Revolution: The Journey of a Better Being (Available on Amazon)The PFF is Your BFF: A Simple Guide to Fueling Your Busy Body (Available on Amazon)Michelle’s podcast: Be A Better Being PodcastMichelle’s blog and newsletter (Sign up via her website)Connect with Michelle Zellner on LinkedIn Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights Podcast, host Colleen Luckett is joined by Kelley Rice, MBA, FACMPE, practice administrator at Women’s Health Specialists, PLLC, in Tennessee. Kelley explores the challenges and opportunities in advancing equitable pregnancy care. She highlights systemic barriers that patients face and discusses practical strategies for healthcare leaders to bridge gaps in care and improve maternal outcomes.Key Topics DiscussedUnderstanding the systemic barriers to equitable pregnancy care.Practical ways healthcare organizations can address disparities in women's health.Kelley’s insights into creating inclusive, patient-centered care models.The importance of leadership and team collaboration in driving equity initiatives.Real-world examples of initiatives that have improved maternal health outcomes.Resources and LinksMGMA Article: Advancing Equitable Pregnancy Care Amid Systemic BarriersLearn More About Women’s Health Specialists, PLLC: Visit WebsiteMGMA Practice Resources: MGMA Practice SolutionsAdditional MGMA Insights Podcast Episodes: Podcast LibraryStay tuned to the MGMA Insights Podcast for more expert perspectives and actionable advice on healthcare leadership and management. Contact us at [email protected], [email protected] or [email protected] if you have ideas for an episode or would like to join us as a guest. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Join Daniel Williams and Colleen Luckett, editors at MGMA, as they dive into the latest healthcare news and insights. From the impact of executive orders on global health to the imperative for streamlining revenue cycles, this episode covers a range of topics that are shaping the future of the industry.Key Highlights:President Trump's Executive Order on WHOHealthcare's 2025: Revenue Cycle ImperativeMaternal Health Awareness Day InterviewMGMA Stat (Cyber Attacks)Cyber Security PlaybookSelf Monitoring DevicesConclusion:In this episode, Daniel and Colleen explore the evolving landscape of healthcare, from global health policies to revenue cycle optimization and patient engagement. Stay tuned for more insights and resources to help you navigate the ever-changing healthcare industry. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams welcomes Frank Herrington, Senior Director of Sales at MGMA Best Price. MGMA BestPrice is an exclusive group purchasing organization (GPO) that provides MGMA members access to discounted pricing on essential medical, surgical, pharmaceutical, and business services. Frank shares how MGMA members of all sizes can benefit from the program and the significant savings opportunities available.Key Takeaways:MGMA BestPrice is a free, no-risk program that leverages the collective buying power of MGMA members to negotiate lower pricing on a wide range of products and services. "MGMA BestPrice provides contract pricing for medical, pharmaceutical, surgical equipment, office supplies, IT products, travel services, shipping, shredding, and more," Frank highlights. "It helps organizations reduce costs and improve operational efficiency."MGMA BestPrice works with a variety of medical practices, from primary care to specialty groups, as well as ambulatory surgery centers and other healthcare organizations. "By joining MGMA BestPrice, medical practices can save up to 20% on essential products and services," Frank says. "The best part is that practices don't need to change their distribution representatives or ordering process."MGMA BestPrice provides dedicated customer support, including a personalized account manager to guide members through the implementation and onboarding process. Frank advises, "If you're on the fence about joining MGMA BestPrice, the best thing to do is to reach out to one of the representatives, and we can perform a cost study analysis for the prospective member."MGMA BestPrice has saved members over $14 million in the last year, with one member expected to save close to $1 million over the next seven years.Resources:To learn more or sign up for MGMA BestPrice, visit MGMABestPrice.org or call 844-234-6462.

In this episode of the MGMA Week in Review podcast, hosts Daniel Williams, senior editor at MGMA, and Colleen Luckett, editor and writer at MGMA, discuss the latest healthcare news and trends. They cover the Supreme Court's review of the Affordable Care Act's preventive services mandate, the rise of virtual nursing, and the growing use of AI in healthcare decision-making.Key Takeaways:The Supreme Court has agreed to review a challenge to the ACA's requirement for insurers to cover specific preventive services at no cost, which could limit access to crucial services like cancer screenings and HIV prevention medications.Virtual nursing programs are becoming a game-changer in healthcare staffing, with the potential to significantly shift traditional nurse-patient ratios and provide more flexibility for experienced nurses.AI tools have surpassed EHR usability as the top tech priority for medical leaders i n 2025, with key goals including automating documentation, improving patient interactions, and enhancing operational efficiency.The use of AI by insurance companies to decide which medical treatments to approve is raising concerns, with examples of patients being denied necessary care and the error rates of these systems being as high as 90%.A new AI algorithm called RADAR, developed by Linus Health, has shown impressive accuracy in identifying undiagnosed cognitive impairments like Alzheimer's and dementia, potentially transforming value-based care.Resources Mentioned:Axios article on the Supreme Court's review of the ACA's preventive services mandateBecker's Hospital Review article on virtual nursingMGMA Stat poll on tech priorities for medical leaders in 2025 Med City News article on the use of AI by insurance companiesHealthcare IT News on AI that identifies undiagnosed cognitive impairment MGMA's updated physician fee schedule tool Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Business Solutions podcast, we welcome back Dr. Alex Ding, Associate VP for Physician Strategy and Medical Affairs at Humana. Dr. Ding dives into the findings of the MGMA-Humana AI Adoption Report, discussing how artificial intelligence is transforming healthcare by reducing clinician burnout, improving operational efficiency, and enhancing patient outcomes. Join us for a thought-provoking conversation on AI's evolving role in healthcare, its ethical implications, and the opportunities it creates for practices embracing value-based care.Key Takeaways:AI Adoption and Early Success:AI is in its early stages for many organizations, with about one-third of practices adopting tools focused on operational efficiency and clinical support.Practices in value-based care settings show greater adoption rates.Access the MGMA-Humana AI Adoption Report here.Reducing Burnout with Ambient AI:Ambient AI, such as virtual scribes, is helping alleviate clinician burnout by streamlining documentation processes.Over two-thirds of surveyed organizations using AI cite this as a primary application.Ethical and Governance Considerations:Lack of formal governance structures and education remains a barrier to AI adoption.Organizations need ethical and technical training for successful, compliant implementation.AI in Revenue Cycle Management (RCM):AI tools are improving processes like coding, claims, and predictive analytics, particularly in population health management.Supporting Underserved Populations:AI identifies care gaps and enables proactive interventions for high-risk populations, allowing clinicians to focus on patient relationships.Resources:Read the Full MGMA-Humana AI Adoption ReportExplore MGMA’s AI Resources by visiting our homepage and clicking Ask AIVisit Humana's website to learn more about their plans and coverageConnect with Dr. Alex Ding on LinkedInClosing:Thank you for tuning in to this episode of MGMA Business Solutions. For more insights into the role of AI in healthcare, be sure to explore the links in the show notes. Until next time, keep innovating and enhancing healthcare practices!

In this episode of the Ask MGMA podcast, hosts Daniel Williams and Cristy Good discuss strategies for sizing a central billing office (CBO) to ensure efficient accounts receivable (AR) management and claims processing. Christy, an MGMA expert, shares key insights and best practices to help medical practices determine the right staffing, technology, and processes to optimize their CBO operations.Key Takeaways:1. Assessing Current Volume and ComplexityEvaluate historical data on claim volume and billing procedures to determine appropriate staffing levels.2. Leveraging TechnologyIntegrate billing and coding software with the practice's EHR system to streamline claims processing and reduce errors.3. Training and Monitoring StaffProvide ongoing training to billing and coding personnel to stay up-to-date on regulatory changes and ensure quality control.4. Pre-Submission Claim ScrubbingImplement a robust pre-submission claims review process to catch and correct errors before submission.5. Regular AuditsPerform both internal and external audits to validate coding standards and payer requirements.6. Effective Patient CommunicationDevelop clear financial policies and scripts to help patients understand their financial responsibilities.7. Outsourcing ConsiderationsEvaluate the benefits of outsourcing billing and coding functions, especially for smaller practices.8. Adjusting Strategies for Seasonal ChangesAdapt Central Business Office (CBO) staffing and processes to accommodate fluctuations in patient volume and claim complexity throughout the year.Resources and Call to Action:For more information and support in optimizing your practice's central billing office, visit MGMA.com and explore our wide range of resources, including:MGMA Consulting services for customized guidanceMGMA Benchmarking data for industry insightsMGMA Coding and Billing Toolkit for regulatory updatesIf you have a specific question or challenge, use the "Ask MGMA" feature on MGMA.com to connect with our experts, like Cristy Good, who can provide personalized assistance. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Welcome to the MGMA Week in Review podcast, where we dive into the latest news and insights impacting healthcare leaders. In this episode, we cover a powerful call to protect Medicaid, a guide on behavioral finance for physicians and dentists, the rise of no-show fees, states' moves to reform certificate of need laws, and the data dilemma costing health systems millions.Main Items and Resources:Families USA and 344 Organizations Urge Congress to Protect Medicaid (MedCity News)Behavioral Finance: A Guide for Physicians and Dentists as Business Owners (Physicians Practice)No-Show Fees Gain Traction in Medical Practices (MGMA.com/Stat)States Move to Curb Certificate of Need Laws to Boost Hospital Bed Capacity (Healthcare Dive)The Data Dilemma: How Fragmented and Inaccurate Data is Costing Health Systems Millions (HealthLeaders)Additional Resources:MGMA Data DiveMGMA EventsOncology Patient No-Show Policy, member-exclusive tool Connect with Us!If you'd like to share your thoughts, ask a question or appear on a podcast, contact us at [email protected]@[email protected]@mgma.comThanks for being an MGMA Podcast Listener! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights Podcast, host Daniel Williams sits down with Dr. Ruth Gotian, a leading expert in mentorship and the Chief Learning Officer at Weill Cornell Medicine. Dr. Gotian discusses the transformative impact of mentorship, the key elements of successful mentoring relationships, and how organizations can build thriving mentorship programs.Key Takeaways:The Benefits of MentorshipMentored individuals earn more, get promoted more often, and experience lower rates of burnout compared to those without mentors.Mentorship can increase self-efficacy, leading to greater confidence in pursuing new opportunities.Mentoring relationships can enhance loyalty and retention within an organization.Rethinking the Traditional Mentor-Mentee DynamicThe traditional view of a mentor as a senior, experienced individual is outdated. The contemporary approach is to build a diverse team of mentors, including peers and even those junior to you.Successful mentoring relationships are built on mutual curiosity, a desire to learn from each other, and a reciprocal exchange of knowledge and perspectives.Mentors should not aim to create "mini-me's" but rather help mentees become the best version of themselves.Organizational Support for MentorshipOrganizations can foster a culture of mentorship by providing the necessary infrastructure, training for both mentors and mentees, and opportunities for organic connections to form.Effective mentorship programs should have a clear ownership structure and ensure that mentors are rewarded for their time and contributions.Measuring the success of a mentorship program should go beyond just tracking metrics like promotions and revenue. It should also consider factors like employee motivation, productivity, and retention.Resources:Purchase Dr. Ruth Gotian's latest books, The Success Factor and Mentoring: A Complete Guide to Effective Mentoring from the Financial Times Guides series.Visit Ruth Gotian's website or connect with Ruth Gotian on LinkedIn Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights Podcast, host Daniel Williams welcomes back Liz Mahan, the Director of Professional Development and Solutions at the Association for Advancing Physician and Provider Recruitment (AAPPR). Mahan dives deep into AAPPR's 2024 Benchmarking Report, exploring the key trends and challenges facing physician and provider recruitment in the coming years. From the ongoing physician shortage to the evolving needs of the next generation of healthcare providers, this episode offers insights and practical strategies for medical practice leaders and MGMA members.Key Takeaways:The Physician Shortage Persists: Mahan emphasizes that the physician shortage is not going away anytime soon, and organizations need to be proactive in their recruitment and retention efforts.Shifting Priorities for Younger Providers: Newer generations of physicians and providers are seeking more flexibility, work-life balance, and a strong cultural fit, requiring recruiters to adapt their strategies.Importance of Proactive Planning: Mahan stresses the need for organizations to regularly update their medical staff development plans and stay attuned to community needs to ensure they are meeting the evolving demands of their patient populations.Recruitment Professionals Face Challenges: The 2024 Benchmarking Report reveals a 20% turnover rate among recruitment professionals, highlighting the importance of investing in and supporting these critical team members.Branding and Influence are Key: Mahan highlights how successful recruitment in the future will require recruiters to think like marketers and influencers, leveraging their organization's brand and culture to attract the right candidates.Resources:Visit the AAPPR website to connect with and learn from physician and provider recruitment leaders.Purchase AAPPR's 2024 Benchmarking Report to unlock comprehensive insights that can give your organization a competitive recruiting advantage. Connect with Liz Mahan on LinkedIn Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights Podcast, host Daniel Williams speaks with Regina Rogoff, the retired CEO of People’s Community Clinic in Austin, Texas. With over 20 years of healthcare leadership and a prior career in legal aid, Regina has dedicated her professional life to serving underserved communities. The discussion highlights Regina’s transformative leadership at People’s Community Clinic, her insights into challenges and successes in healthcare management, and her plans for retirement.Resources and LinksLearn More About People’s Community ClinicVisit People’s Community Clinic to explore their mission, programs, and impact.Regina Rogoff’s Retirement AnnouncementRead the Austin American-Statesman article: Regina Rogoff Retiring from People’s Community Clinic2014 Best CEO Award – NonprofitView details of Regina’s recognition: Austin Business Journal Best CEO AwardsClosingThis episode honors the legacy of Regina Rogoff, a leader who has dedicated her career to creating meaningful change in healthcare and legal services. Thank you to Regina for her decades of service and to our listeners for joining us. For more inspiring stories and insights, stay connected to the MGMA Insights Podcast or send us a note if you want to be interviewed at [email protected]. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights podcast, Daniel Williams sits down with Dr. Anjali Rajpal, a leading cosmetic dentist and founder of Beverly Hills Dental Arts. Dr. Rajpal shares her journey into healthcare, her passion for art and mindfulness, and how she is redefining the patient experience through a holistic, patient-centered approach.Main Points:Dr. Rajpal's Path to Dentistry: Blending Medicine, Art, and a Passion for Hands-On WorkCreating a Unique Dental Practice: Incorporating Art, Mindfulness, and a Soothing EnvironmentPrioritizing Patient-Centered Care: Building Trust, Leveraging Technology, and Minimizing Pharmaceutical InterventionsThe Power of Mindfulness: Dr. Rajpal's Personal Journey and Integrating it into Her PracticeDeepak Chopra's Influence: Insights from Serving on a Panel with the Renowned Mindfulness AdvocateSources and Resources Mentioned:Beverly Hills Dental ArtsDeepak ChopraCedars Sinai Medical CenterWatch the interview on YouTube here Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this final MGMA Week in Review episode of 2024, hosts Daniel Williams and Colleen Luckett discuss key healthcare stories, including strategic planning mistakes, the killing of a healthcare CEO, and the latest data on nurse compensation trends. As the year comes to a close, this episode provides valuable insights and perspectives to consider as the industry looks ahead.Topics and Links:Don't Make These Strategic Planning Mistakes from Physicians PracticeIndictment of Luigi Mangione for Killing of United Healthcare CEO from Becker's Hospital Review2025 Nurse Compensation Trends from MGMA StatThe Impact of Long COVID on Employment from Medical EconomicsPBM Lobby Fights Back Against Reforms in End-of-Year Healthcare Package from Fierce HealthcareThis is our year-end episode of the week in review podcast and we wish you all a safe and happy holidays and new year. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Welcome to Mindful Medicine, where we explore the intersection of mindfulness, health, and transformative experiences. In this episode, Daniel Williams, Senior Editor at MGMA and host of the MGMA Insights Podcast, speaks with Dr. Mimi Zieman—an OB/GYN, adventurer, and author of the memoir Tap Dancing on Everest. Dr. Zieman’s story takes us from her beginnings in New York City to her pivotal role as the expedition doctor on an unaided climb of Everest. She shares profound insights into the healing power of nature, the courage to embrace the unknown, and lessons from her multifaceted career in medicine, writing, and beyond.Key Discussion Points (with Timestamps):[00:01:00] Introduction to Dr. Mimi ZiemanDr. Zieman’s background as an OB/GYN, author, and adventurer, and her unique journey from New York City to the peaks of Everest.[00:02:30] Discovering a Love for MountainsHow a college field biology lab in Colorado sparked her lifelong passion for the mountains and adventure.[00:05:30] Highlights from Dr. Zieman’s Medical CareerHer work in academic medicine, leadership at Emory’s family planning program, and transitioning into consulting and creative writing.[00:10:00] Writing Tap Dancing on EverestThe inspiration behind her memoir, how the title evolved, and the pivotal moment she literally danced on Everest.[00:13:30] Role as Expedition Doctor on EverestReflections on serving as the medical officer during an unaided climb of Everest, supporting the climbers while managing extreme conditions.[00:16:30] Influence of Her Father’s StoryHow her father’s experience as a Holocaust survivor shaped her identity, perspective on resilience, and approach to both medicine and life.[00:18:00] Healing Power of Nature and SolitudeInsights on how extreme natural environments and mindfulness practices influenced her understanding of health and well-being.[00:20:30] Facing Uncertainty in Life and LeadershipDr. Zieman’s advice for medical leaders on embracing challenges and fostering growth through uncertainty.[00:23:00] OutroWhat’s next for Dr. Zieman, including upcoming writing projects and creative endeavors.Resources and Links:Tap Dancing on Everest: Purchase the book here.Dr. Mimi Zieman’s Newsletter: Explore Medicine, Mountains, and More on Substack.Managing Contraception (17th Edition): Find out more.Learn about the MGMA community and more episodes of Mindful Medicine: MGMA Insights Podcast. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Welcome to the MGMA Insights podcast! Join host Daniel Williams as he sits down with DeDe Kelley, Director of Talent Acquisition at Marsh McLennan Agency’s National HR Consulting Services. In this episode, they discuss the pressing hiring challenges healthcare organizations face in 2025, including leveraging AI, fostering workplace culture in remote settings, and addressing mental health and well-being. With practical strategies for recruitment and retention, this episode offers valuable insights for healthcare leaders navigating a competitive job market.In this Episode:[0:01] Healthcare Hiring Trends for 2025DeDe sets the stage for 2025 with hiring trends influenced by AI, flexibility, and the ongoing evolution of work-life balance in healthcare.[4:14] The Role of Remote Work and TelehealthLearn how remote roles expand the candidate pool, offering opportunities to hire skilled professionals from across the country.[7:36] Integrating AI in RecruitmentDeDe discusses how AI tools are transforming hiring processes, from unbiased resume screening to virtual interviews with avatars.[11:32] Fostering Workplace Culture in a Remote EnvironmentExplore strategies to maintain a strong company culture through virtual touchpoints, empathetic communication, and technology integration.[15:16] Addressing Mental Health and Well-beingDeDe emphasizes the importance of normalizing mental health discussions and offering supportive programs like EAPs, mental health days, and on-site counselors.[21:19] Effective Strategies for Attracting and Retaining TalentDiscover practical advice for competitive compensation, career growth opportunities, and creating a compelling employer brand.Sources and Links:MMA’s 2024 Employee Health & Benefits Trends reportAddressing mental health and well-being in today’s health care organizations Absence, disability, and leave trends in health careExplore MGMA’s Career CenterJoin MGMA Stat PollsSign Up for MGMA Insights Newsletter Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Welcome to the MGMA Week in Review podcast! Hosted by Daniel Williams, Senior Editor at MGMA, and Colleen Luckett, MGMA writer and editor, this episode explores bipartisan efforts to reform pharmacy benefit managers, to the role of AI in clinical care, and key considerations for physicians debating a shift from independent practice, we bring you insights to help navigate the evolving healthcare landscape.Links to Articles DiscussedWarren and Hawley Introduce Bipartisan PBM Bill – Fierce HealthcareStaffing Shortages? Time to Consider Virtual Assistants – Physician’s PracticeEight Key Insights on AI in Clinical Care – Health LeadersSix Questions for Physicians Considering a Transition from Independent Practice – Medical EconomicsMGMA Stat Poll Results – Structured Processes for Technology SelectionStay ConnectedHere are five valuable resources on the MGMA website that can help members enhance their skills and improve their job performance:MGMA DataDive - This benchmarking tool allows professionals to analyze provider compensation, cost and revenue, and practice operations, helping practices identify areas for improvement and success.MGMA Advance - A member-exclusive benefit that offers a personalized professional development pathway based on individual education needs, helping members stay current in their field.Medical Practice Staffing Solutions Playbook - This playbook provides insights and strategies for effective recruitment and retention of staff, essential for maintaining a well-functioning practice.Healthcare Project Management Toolkit - A toolkit designed to help practice leaders plan and streamline projects effectively, ensuring that initiatives are executed with purpose and efficiency.Member Benefits Guide - This guide outlines the various benefits available to MGMA members, including access to resources, education, and networking opportunities that can enhance professional growth. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Member Spotlight Podcast, host Daniel Williams sits down with Veronica Villarreal, Chief Ambulatory Officer at DHR Health Clinics and author of the new book C-Suite Bound: How Self-Discovery Leads to Ultimate Success. Villarreal shares her inspiring journey to the C-suite, offering valuable insights and actionable advice for medical practice leaders aspiring to reach the executive level.Key Takeaways:Defining Moments and the Spark for HealthcareVillarreal's transformative study abroad experience in Morocco opened her eyes to a world beyond her immediate surroundings, inspiring her to focus on making a broader impact. While spending a night in the Sahara Desert, she learned how the guides had picked up multiple languages from tourists over the years. This transformative experience inspired Villarreal to focus her career on making a broader impact. As she reflects, "So that was really what made me realize there's more in this world that I want to experience, there's more that I want to do to impact others.” Navigating the Path to the C-SuiteVillarreal emphasizes the importance of staying true to oneself, even as one climbs the corporate ladder. "Stay true to yourself. That's huge. I really stress that. Why? Because it's so much harder when you're trying to be someone you're not, or when, or when you're trying to, you know, mimic someone else's career goals."Patience and focus were also key qualities that Villarreal cultivated along the way. "Patience, patience is key ... We're trying to get somewhere as fast as we can, because we see others get there that fast. There's gonna be a road for you, and it's your road. It's not my road."The Power of Lifelong LearningAs Chief Ambulatory Officer, Villarreal recognizes the importance of lifelong learning in the ever-evolving healthcare landscape. "I do believe that if you're in healthcare, you have to be a lifelong learner to stay in the field. There's now new AI technology. How do we get administrative tasks that that burden off the physicians? How do we get AI scribes? Is a virtual scribe work. There's so many things also in revenue cycles."Leading Diverse, Multi-Generational TeamsVillarreal emphasizes the power of empathy when leading a diverse, multi-generational team. "Don't try to or put everyone in your box, because that's never going to work. We're all different, all of us, even in the same generations ... Let's all try to get to know each other a little bit better so we can understand what triggers us, what makes us tick, what are what are they passionate about? What am I passionate about?"Insights from "C-Suite Bound"In her book C-Suite Bound: How Self-Discovery Leads to Ultimate Success, Villarreal shares her personal experiences and lessons learned on the path to the C-suite. As she explains, "This book is to tell you the don'ts and do's and what I've experienced, what my colleagues have experienced, navigating to get to the C suite and being in the C suite. It's that type of book to let people know that it's possible for anyone."Resources:Visit the DHR Health website to learn more about their services and vision. Purchase Villareal's new book C-Suite Bound: How Self-Discovery Leads to Ultimate Success Visit Veronica Villarreal on LinkedIn Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Dr. Michael Blackman, Chief Medical Officer at Greenway Health, to explore how advanced automation and evolving technologies are reshaping the healthcare landscape. Dr. Blackman provides insights into emerging tools like AI-powered documentation, the challenges of adoption, and the potential for healthcare automation to reduce provider burnout and enhance patient care.Key Points with Timestamps[00:00] IntroductionWelcome and reintroduction of Dr. Blackman, a repeat guest on the podcast, and his recent appearance at the MGMA Leaders Conference.[01:41] Dr. Blackman’s Journey in HealthcareTransition from clinical practice to technology, leveraging his dual expertise in medicine and information systems to improve electronic health records (EHR).[04:30] Greenway Health’s Vision for AutomationGreenway’s focus on the ambulatory care space and their goal to empower practices through the “automated healthcare practice.”[06:39] Evolving EHRs: Ambient DocumentationHow ambient voice technology automates clinical note-taking, saving up to two hours per day for providers while improving accuracy.[10:37] Enhancing the Patient ExperiencePatient benefits of automation, including reduced physician distractions during visits and a more personalized experience.[13:08] Interoperability and Data SharingChallenges and improvements in seamless data sharing across healthcare systems to enhance collaboration and reduce redundancies.[17:00] AI and Emerging TechnologiesDiscussion of tools like Greenway Clinical Assist and the broader impact of AI, robotics, and predictive analytics on healthcare.[20:00] Adoption ChallengesBarriers to implementing advanced automation and strategies for overcoming resistance to change.Resources and LinksGreenway Health: Learn more about Greenway’s solutions and vision for healthcare automation. Visit Greenway HealthAmbient Documentation Technology: Explore how AI-powered tools are transforming clinical workflows. Read MoreJAMA Network Study on AI Diagnostics: Insights into AI’s role in improving diagnostic accuracy. View StudyMGMA Resources on Provider Burnout: Tips and strategies for reducing burnout in healthcare practices. Visit MGMA

This MGMA Week in Review podcast covers a range of important healthcare topics, including Advocate Health's achievements in value-based care, the impact of pharmacy chain closures, and strategies to reduce workplace violence in healthcare settings.Key Highlights:Advocate Health Saves $135.7 Million Through Value-Based Care ProgramsSource: Health Leaders article on Advocate Health's success in the Medicare Shared Savings Program and ACO REACHIndependent Pharmacies Fill Gaps Left by Major Chain ClosuresSource: Associated Press article on the rise of independent pharmaciesProactive Strategies to Reduce Violence in Healthcare WorkplacesSource: Chief Healthcare Executive article on insights from Kimberly Urbanek, Endeavor Health System Manager of Public Safety TrainingAddressing Modern Social Epidemics: Loneliness, Burnout, and Social Media ToxicitySource: Physicians Practice article by Neil Baum, MD MGMA Stat Poll Reveals Trends in Patient Wait TimesSource: MGMA Stat poll data Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Claude Royster, Vice President and General Manager of Health and Wellness at Care Credit. They discuss how Care Credit can help medical practices and their patients navigate the complexities of healthcare financing, especially as annual deductibles and FSA resets approach. Royster shares insights on the importance of educating patients on their financial options and the role practices can play in facilitating those conversations.Key Takeaways:Patients often underestimate their annual healthcare costs, which can lead to delayed or foregone care. Care Credit aims to educate patients on the lifetime costs of healthcare and provide financing options to make care more accessible."We have continued to work towards educating both patients and providers, but also really give products that give that optionality to patients to be able to make choices now and get the care that they need when they need it."Practices can partner with Care Credit to offer a "frictionless" financing experience for patients, where they can pre-qualify for credit in seconds using a QR code or mobile app.This benefits practices by reducing administrative burdens, improving cash flow, and allowing them to focus on patient care rather than collections.Care Credit measures success through metrics like patient satisfaction, revenue growth, and expense reduction for practices.Resources:Visit www.carecredit.com to learn more about Care Credit's services and resources for healthcare providers and patients.Sources Referenced:2023 Employer Health Benefits Survey. Section 1: Cost of Health Insurance. Kaiser Family Foundation. October 18, 2023. Americans’ Challenges with Health Care Costs. Kaiser Family Foundation. March 01, 2024.KFF Survey Shows Complexity, Red Tape, Denials, Confusion Rivals Affordability as a Problem for Insured Consumers, With Some Saying It Caused Them to Go Without or Delay Care. Kaiser Family Foundation. June 15, 2023. Healthcare Journey Research Consumers and Providers. Synchrony. 2023. CareCredit is a Synchrony solution.2022 CareCredit Lifetime of Healthcare Costs Research. CareCredit is a Synchrony solution.Financial Health Literacy and the Shared Decision-Making Process in Healthcare. International Journal of Environmental Research and Public Health. June 19, 2022. Disclosure: This content is subject to change without notice and offered for informational use only. You are urged to consult with your individual business, financial, legal, tax and/or other advisors with respect to any information presented. Synchrony and any of its affiliates, including CareCredit, (collectively, “Synchrony”) makes no representations or warranties regarding this content and accept no liability for any loss or harm arising from the use of the information provided. All statements and opinions in the podcast are the sole opinions of the guest. Your receipt of this material constitutes your acceptance of these terms and conditions.

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Dr. Anthony Mazzarelli, co-president and CEO of Cooper University Healthcare. Dr. Mazzarelli shares his insights on the unique challenges facing the healthcare industry, the role of technology in enhancing patient care and operational efficiency, and Cooper's approach to building resilience in a changing landscape. From addressing burnout and staffing shortages to exploring digital transformation, this conversation offers valuable perspectives for healthcare leaders navigating the evolving industry.Key Takeaways:Addressing Burnout and Staffing Challenges:Dr. Mazzarelli discusses the post-pandemic "war for talent" and strategies to recruit and retain healthcare workers, including innovative wellness programs and creating more engaging work environments.Leveraging Technology for Efficiency:Cooper University Health Care is using tools like virtual nursing and AI-powered systems, such as Dragon Ambient Experience (DAX), to reduce administrative burdens and enhance patient care.Financial Sustainability in Healthcare:By valuing employees, reducing turnover, and forming strategic partnerships, Cooper focuses on maintaining quality care while addressing financial pressures.The Future of Healthcare Technology:Dr. Mazzarelli envisions advancements in eliminating documentation burdens, improving chronic disease management, and enhancing real-time decision support to deliver consistent, evidence-based care.Links and Resources:Cooper University HealthcareDragon Ambient Experience (DAX)Viz.aiMGMA (Medical Group Management Association)

Welcome to this week’s MGMA Week in Review Podcast! Hosts Daniel Williams and Colleen Luckett break down the most important stories in healthcare management. This episode covers the latest ransomware threats targeting healthcare, practical advice for onboarding new physicians, strategies for managing workplace conflict, and preparing your medical practice for 2025.Episode Highlights:Ransomware Attacks and Healthcare VulnerabilitiesColleen unpacks the findings from the 2024 Q3 Cyber Threat Report by Corvus, revealing a 12.8% rise in ransomware attacks targeting healthcare in Q3. Key vulnerabilities include outdated VPNs and lack of multi-factor authentication (MFA).Resource: HIPAA Journal: Ransomware Groups Exploiting VPNs for Initial AccessTransitioning from Residency to PracticeDaniel discusses key takeaways from the AMA on supporting physicians as they transition into practice, including goal setting, mentorship, and comprehensive onboarding.Resource: AMA: Transitioning to PracticeBiden Administration’s Proposed Medicare and Medicaid ChangesColleen dives into the CMS proposal to expand Medicare Part D and Medicaid coverage to include anti-obesity medications starting in 2026, addressing obesity as a disease and touching on broader healthcare reforms.Resource: Fierce Healthcare: CMS Proposal Expanding Medicare and MedicaidManaging Workplace ConflictDaniel highlights advice from Physicians Practice on de-escalating workplace tensions, including fostering self-regulation, empathetic communication, and team-building strategies.Resource: Physicians Practice: Messy Moments—Dial Down the DramaPlanning Your Practice Strategy for 2025Colleen outlines strategic advice from Nick Hernandez on competitive analysis, marketing strategies, and incorporating market demographics to stay ahead in 2025.Resource: Physicians Practice: Are You Working on a 2025 Strategy?Closing Thoughts:As Daniel and Colleen discuss, the Thanksgiving holiday reminds us of the importance of connection, renewal, and balance—qualities that extend to the workplace. However you celebrated, we hope you found time to recharge and reflect. See you next week for more insights!Don’t forget to subscribe to the MGMA Week in Review Podcast for weekly updates on healthcare management. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights Podcast, host Daniel Williams interviews Kelly Smith, an experienced practice management coach and consultant. Kelly shares her journey from working in medical oncology to becoming a dedicated coach for healthcare professionals. Together, they discuss the importance of work-life balance, the value of compassionate workplace cultures, and her actionable framework for increasing productivity and profits.Episode HighlightsKelly’s Journey to Healthcare: From an accidental start in medical oncology to a successful career in practice management and coaching.The Role of Coaching: How hiring a coach transformed Kelly’s mindset and approach to professional challenges.Work-Life Balance: Insights into overcoming professional burnout and aligning personal values with workplace roles.Creating Compassionate Workplaces: The significance of fostering empathy, trust, and open communication in healthcare environments.Productivity Framework:Step 1: Build a culture of wellness to create a supportive foundation.Step 2: Nurture your team with regular feedback, trust-building, and celebrating progress.Step 3: Inspire positive change by breaking traditional routines and adopting innovative approaches.Resources and LinksKelly Smith's Free Guide: Three Easy Steps to Increase Productivity, Efficiency, and Profits in Your Practice.Workplace Wellness 360 Digital Course: Learn more about Kelly’s comprehensive course on enhancing workplace well-being. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Welcome back to the MGMA Consultants Corner Podcast! In this episode, host Daniel Williams sits down with returning guest Doral Jacobsen, FACMPE, CEO of Prosper Beyond and an MGMA Consultant. Together, they discuss practical strategies for successful payer contracting, insights from the MGMA Leaders Conference, and the recovery efforts following unprecedented flooding in Asheville, North Carolina. This episode is packed with actionable tips and heartfelt reflections on how healthcare practices can navigate challenges and foster resilience.Main Points Covered:The Road to Successful Payer Contracting:Highlights from Doral's MGMA Leaders Conference presentation on payer contracting, including strategies for readiness, optimization, and effective negotiation.Insights on using transparency data and leveraging psychological techniques, such as humor, to ease negotiation tension.Practical advice for practices feeling overwhelmed by the contracting process.Humor and Human Connection in Negotiations:How small, humanizing moments—like conversations about pets—can transform tense negotiation dynamics.The importance of building relationships and infusing a touch of fun into professional interactions.Consulting Best Practices:What to look for in a healthcare consultant, including cultural alignment, references, and transparent communication.Doral’s experience in payer negotiations and her approach to helping practices succeed.Disaster Relief Efforts in Asheville, NC:The impact of recent flooding on local communities and practices.Stories of resilience, including community-driven initiatives and recovery strategies.Tips for healthcare practices to prepare for and respond to disasters, including leveraging local resources and FEMA connections.Key Takeaways for Healthcare Practices:Building a long-term negotiation strategy that aligns with practice values.Fostering community connections and flexibility during times of crisis.Encouraging practices to learn from each other and share resources.Resources:Prosper Beyond WebsiteDisaster Relief Resources for Asheville, NCClosing Note:Thank you for tuning into the MGMA Consultants Corner Podcast! Stay updated on future episodes by subscribing on your favorite podcast platform. For more information and additional resources, visit MGMA.com.

Welcome to this week's MGMA Week in Review podcast, hosted by Daniel Williams and Colleen Luckett. This episode dives into timely healthcare topics, including updates on telehealth policies, the value of family caregivers, trends in revenue cycle management (RCM), outpatient time burdens, and policy changes affecting the uninsured. Stay tuned for insightful discussions and direct links to resources.Key Points Discussed:Telehealth ExtensionFederal approval of a one-year extension for telehealth prescriptions of controlled substances such as OxyContin and Xanax.Advocacy efforts by MGMA and other groups stress the importance of sustainable, long-term telehealth policies.Remaining pandemic-era telehealth waivers and the legislative push for two- to five-year extensions.The Role of Family Caregivers in HealthcareFamily caregivers contribute over $600 billion in unpaid care annually.Challenges include burnout, stress, and insufficient support.Advocacy for treating caregivers as integral members of the healthcare team to enhance patient outcomes and align with value-based care principles.Revenue Cycle Management (RCM) TrendsInsights from MGMA’s stat poll showing limited plans for RCM outsourcing or automation in 2025.Highlighted strategies for improving partnerships with RCM vendors, leveraging AI tools, and focusing on clear KPIs for financial success.Upcoming MGMA Demo Day on December 12 for exploring innovative RCM solutions.Outpatient Time BurdenFindings from a JAMA article revealing the extensive time required for outpatient encounters beyond face-to-face visits.Recommendations include workflow redesign, delegation of tasks, and use of technology like patient portals to improve efficiency and reduce burnout.ACA Subsidy Expiration ConcernsPotential impact of expiring Affordable Care Act subsidies, potentially leaving 4 million people uninsured.Disproportionate effects on Black and Hispanic communities, with enrollment drops particularly in states without Medicaid expansion.A call for policy changes to prevent coverage gaps.Direct Links to Resources:Telehealth Extension Overview: Telehealth Prescriptions UpdateFamily Caregiver Advocacy: Family Caregivers and Healthcare ContinuumRCM Trends and Demo Day Registration: RCM Strategies and Demo Day; Demo DayJAMA Article on Outpatient Time: Time Burden in Outpatient CareUrban Institute Report on ACA Subsidies: ACA Subsidy Impact Analysis Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Welcome to the MGMA Business Solutions Podcast, hosted by Daniel Williams, Senior Editor at MGMA. In this episode, Daniel sits down with Dr. Miechia Esco, Chief Medical Resources Advisor, and Amelia Vietri, Senior Vice President and Partner at LocumTenens.com. Together, they dive into innovative strategies for tackling healthcare staffing shortages, improving clinician retention, and enhancing patient care—especially in underserved rural areas. This episode addresses the critical challenges of clinician burnout, the evolving role of telehealth, and how advanced practice providers (APPs) can reshape the healthcare landscape.Major Takeaways:1. Key Challenges and Opportunities in Locum Tenens MedicineFlexibility and Autonomy: Dr. Esco highlighted how locum tenens medicine offers clinicians the opportunity to create customized schedules, helping to mitigate burnout and improve work-life balance.Tailored Solutions for Diverse Environments: The model supports various specialties and environments, including rural, urban, and suburban communities, offering critical coverage for underserved areas.2. Addressing Burnout Through Locum TenensWork-Life Balance: Locum tenens provides flexibility for clinicians to adjust their workloads to match their preferences and avoid burnout.Technology and Support: Tools like mobile scheduling and AI-driven efficiency improvements help alleviate administrative burdens, enabling clinicians to focus on patient care.3. Innovations in Telehealth and Emerging TechnologiesTelehealth Expansion: 81% of survey respondents reported implementing telehealth, which has become a key solution for increasing patient access and reducing clinician strain.AI in Healthcare: Emerging technologies, such as ambient AI for documentation, are helping clinicians streamline workflows and focus on patient care.4. Solutions for Rural Healthcare ChallengesHybrid Models: Combining telehealth with on-site clinicians has expanded access to specialized care in rural areas.Billing and Enrollment Support: LocumTenens.com educates healthcare organizations on optimizing billing processes to justify costs and increase revenue.5. The Role of Advanced Practice Providers (APPs)Enhancing Team-Based Care: APPs, such as nurse practitioners and certified nurse midwives, are helping reduce burnout in fields like behavioral health and women’s health by handling routine care and first-call duties.Cross-Training: Critical care-trained APPs offer versatile support, rounding in ICUs and assisting with specialized services.6. Research Insights from LocumTenens.comA survey of 200 healthcare professionals identified shared challenges across different settings, such as clinician recruitment, retention, and addressing social determinants of health.Rural communities face unique hurdles, but solutions like APP integration and telehealth are proving effective.Links and Resources:On-Demand Webinar: Future-Proofing Strategies for Urban and Rural Physician Recruiting and RetentionResearch Report: Future-Forward Strategies for Rural and Urban Care Delivery ChallengesThank you for tuning in to the MGMA Business Solutions Podcast. Be sure to subscribe for more expert insights tailored for medical practice leaders.

In this episode of the MGMA Ask an Advisor Podcast, hosts Daniel Williams and Christy Good dive into the importance of network utilization KPIs and how they can be leveraged to enhance patient satisfaction and operational efficiency. They discuss the critical metrics to track, the benefits of monitoring network utilization, and strategies for implementing cost-effective solutions, even for smaller practices.Key Points:Understanding Network Utilization KPIs: Appointment wait times, referral patterns, resource allocation, and care coordination are key metrics that directly impact patient satisfaction.Identifying the Right Metrics: Practices should focus on KPIs that directly influence patient experience, such as appointment availability, referral completion rates, and post-discharge follow-ups.Benefits of Monitoring Network Utilization: Tracking appointment availability and wait times can improve access to care, while monitoring referral patterns and care transitions can enhance care coordination and reduce fragmented care.Using Data to Personalize Care Plans: Analyzing patient utilization history and treatment outcomes can inform more tailored care plans, leading to improved satisfaction and reduced complications.Strategies to Reduce Hospital Readmissions: Timely follow-up appointments and additional post-discharge support for high-risk patients can significantly lower readmission rates.Challenges and Solutions: Lack of integration between systems and concerns about data security and patient privacy are common challenges, but can be addressed through robust encryption, access controls, and leveraging MGMA's benchmark tools and resources.Resources:MGMA DataDive: A comprehensive benchmarking tool that provides detailed metrics on network utilization, enabling practices to compare their performance against industry standards. Ask an Advisor: For personalized guidance, practices can reach out via email at [email protected] to connect with MGMA experts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this week’s episode of the MGMA Week in Review podcast, Senior Editor Daniel Williams and Co-host Colleen Luckett bring you the latest updates and insights from the healthcare industry. Here's what you can expect:Highlights:National Nurse Practitioner Week:Celebrating the contributions of Nurse Practitioners (NPs), with inspiring stories of resilience and innovation, including NPs stepping up during emergencies in Wyoming, Alaska, and North Carolina.Growth of the Physician Assistant Workforce:A record number of newly certified PAs in 2023 reflects a growing and diversifying healthcare workforce, helping to address physician shortages.Return to Pre-COVID Staffing Levels:Clinical staffing levels are improving, yet rising patient demand continues to pressure healthcare teams. Advanced Practice Clinicians (APCs) are playing a significant role in bridging the gap.Combating Toxic Productivity:An article from the Harvard Business Review sheds light on the culture of overwork and its impact on well-being, urging leaders to prioritize quality over quantity in the workplace.Employee Engagement in Healthcare:Insights from the MGMA stat poll and the 2024 Leaders Conference session on enhancing employee engagement. Strategies include recognition programs, better benefits, and fostering purpose-driven work environments using models like PERMA and Ikigai.Sources and Resources Mentioned:Clinical Advisor: National Nurse Practitioner Week: Celebrate the People in the ProfessionMedical Economics: The Number of Physician Assistants Continues to GrowHealth Exec: Clinical Staffing Once Again at Pre-COVID LevelsHarvard Business Review: Let’s End Toxic ProductivityMGMA: Enhancing Employee Engagement to Optimize RetentionHow to Stay Connected:Sign up for MGMA Stat Polls to get weekly insights delivered directly to your inbox.Follow MGMA on LinkedIn, Twitter, and Facebook for updates and more resources. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.