MGMA Podcasts

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Chris Franklin, President of LocumTenens.com, and Alison Sawyer, Vice President of Strategy and Innovation, to unpack recent research on clinician workforce trends. The conversation reveals surprising findings about job satisfaction, retention and what truly motivates today's healthcare professionals. This topic will be featured in the upcoming MGMA webinar, "Cracking the Clinician Code: Insights To Attract & Retain Top Talent Today."Key Takeaways:03:32 Surprising Statistics06:09 Top Retention Factors11:55 Generational Insights17:19 Retention Risk18:28 Improving Work Environment15:13 Critical WarningResources:MGMA Webinar - "Cracking the Clinician Code: Insights To Attract & Retain Top Talent Today"- July 29th at 1:00 PM ET (11:00 AM MT) - Learn more and register hereLocomTenens.com and Advisory Board Study - Survey Insights: What to Know About the Clinician Workforce Today Additional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this MGMA podcast episode, host Daniel Williams talks with Dr. Christopher Kodama, MD, MBA, founder of EverSpark, about managing disruptive physician behavior. They define what disruptive behavior looks like in healthcare settings, discuss its impact on practice culture, and outline actionable strategies for addressing it—covering preparation, conversation techniques, and follow-up. Dr. Kodama also previews his upcoming session at the MGMA Leaders Conference in Orlando.Main Points: 00:50 – Introduction and Guest Welcome 01:38 – Dr. Kodama's Background and Career Journey 05:13 – Understanding Disruptive Physician Behavior 06:36 – Defining Disruptive Behavior 08:20 – Identifying Disruptive Dynamics in Practice 11:53 – Approaching the Difficult Conversation 17:44 – Follow-Up and Mitigating Risk 20:23 – Conclusion and Upcoming Conference DetailsAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett share the latest healthcare industry news, including proposed changes to Medicare payments, healthcare consumer experience trends, and an Emmy-nominated medical drama. Plus, they highlight a leadership story from MGMA Connection Magazine and spotlight MGMA’s Women Healthcare Leaders Resource Group.Key Takeaways:00:50 Welcome and Introduction01:25 Medicare Physician Fee Schedule Updates (Medical Economics)04:14 The Importance of First-Time Energy in Patient Care (Physician’s Practice)06:12 Authenticity in Medical Dramas (Chief Healthcare Executive)08:07 Healthcare Communication and Consumer Satisfaction (Smart Communications 2025 Healthcare Benchmark Report)11:31 Inspiring Leadership Journey (MGMA Connection Magazine)13:16 Conclusion and Call for ContributionsAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Phill Tornroth, Vice President of Engineering at Elation Health. Together, they explore the revolutionary impact of AI on primary care, discussing how technology can reduce clinician burden, streamline workflows and bring human-centered design to healthcare technology. Elation Health received two awards from the 2025 Best in KLAS: Software and Services report: one for Small Practice Ambulatory EMR/PM and another for EMR-Centric Virtual Care Platforms. Key Takeaways:05:46 Clinical-First Strategy09:15 Note Assist Innovation11:37 Actions Feature14:19 User-Friendly AI Design16:41 AI's Potential in Healthcare20:39 Validated User ExperienceResources:Visit the Elation Health website to learn moreLearn more about Elation Note AssistLearn more about Elation Actions2025 Best in KLAS: Software and Services reportConnect with Phill Tornroth on LinkedInAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Member Spotlight podcast, host Daniel Williams talks with Linda Carroll, a certified medical practice executive and co-facilitator of MGMA’s AAPI Healthcare Leaders Resource Group. The discussion explores Linda’s work and life in Alaska, the value of resource groups, and the importance of culturally responsive leadership. Linda shares how telehealth is bridging gaps in rural care and how MGMA communities help foster mentorship, connection, and visibility for Asian American and Pacific Islander leaders in healthcare.Timestamps:[00:50] – Introduction and Host Welcome[01:24] – Meet Linda Carroll: Experience and Background[01:54] – Life in Alaska: Winter and Work[03:53] – Linda's Journey into Healthcare[07:03] – Healthcare in Anchorage: Challenges and Innovations[11:26] – MGMA Resource Groups: An Overview[12:06] – AAPI Healthcare Leaders Resource Group[16:39] – Cultural Conversations and Shared Experiences[22:30] – Upcoming Events and Final ThoughtsResources:MGMA Member Resource Groups LiveMGMA AAPI Resource Group Live: Tuesday, July 15th at 12:00 PM EDT – Register HereCrying in H Mart: A Memoir, by Michelle Zauner – Purchase on AmazonAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

On this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett dive into key updates shaping medical group practices. They explore how healthcare leaders—especially Chief Nursing Officers—are becoming central to advocacy efforts, examine the mounting pressures on rural hospitals, and break down how real estate decisions can either support or stall private practice growth. Plus, they share new MGMA Stat poll results on operational costs and preview insights from the latest issue of MGMA Connection magazine on the future of independent practices.Timestamps and Resources:00:50 – Welcome to MGMA Week in Review01:26 – The Importance of Policy and Advocacy in Healthcare (Health Leaders Media) 03:37 – Upcoming Government Affairs Webinar (Government Affairs Webinar) 04:35 – Challenges Facing Rural Hospitals (Beckers Hospital Review) 06:55 – MGMA Stat Poll Insights (MGMA Stat) 09:11 – Real Estate Considerations for Medical Practices (Medical Economics) 12:03 – What’s Next for Medical Practice Leaders? (MGMA Connection Magazine) 13:46 – Conclusion and Upcoming EventsAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Kate Warnock and Maja Vojnovic from Forcura to explore the challenges medical practices face in post-acute care documentation and coordination. The conversation reveals insights from a recent survey that highlights the administrative burdens practices experience and offers innovative solutions to streamline workflows. Forcura is also sponsoring an upcoming MGMA webinar titled, "Reducing Physician Practice Administrative Burden." Timestamps:[0:50] - Introduction [06:52] - Time Drain of Documentation[11:11] - System Fragmentation[12:19] - Satisfaction Crisis and Opportunity for Improvement[13:48] - Hidden Billing Opportunities[16:38] - Practical Solution for Simplifying Documentation Management[17:58] - Practice Efficiency with New TechnologyResources:Visit the Forcura website Learn more about Forcura CircleMGMA Webinar: "Reducing Physician Practice Administrative Burden," July 31 at 1:00 PM ET - Register HereForcura + Fierce Survey: Post-Acute Care Coordination: 12 Key Findings and Recommended ActionsAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this Ask MGMA episode, hosts Daniel Williams and Cristy Good tackle a question that often trips up medical practices: Can a provider turn away a patient because of the patient’s insurance or the billing method? They lay out the ethical stakes, compliance rules, and legal pitfalls of selective scheduling. Drawing on CMS guidance and professional standards, Cristy outlines fair-billing best practices and share practical tips for leaders who must balance RVU goals with equal access to care.Timestamps: 00:00 – Introduction to the Ask MGMA Podcast 01:20 – Ethics and Billing: Can Providers Refuse Patients? 03:22 – Ethical Concerns and Compliance Implications 04:12 – Official Guidelines on Patient Selection 06:27 – Best Practices for Ethical and Compliant Billing 07:53 – Final Thoughts and ResourcesResources:ASHA Ethical GuidelinesOutsources StrategiesPMC ArticleAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts.

In this special Fourth of July edition of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett share timely healthcare insights alongside some holiday cheer. They start with a major policy development: a Senate-approved tax bill that could cut nearly $1 trillion from Medicaid—posing serious implications for hospitals, rural providers, and medical groups. The episode also covers how bathroom cleanliness can shape patient perceptions, new MGMA poll results on wait times, and a forecast of where inpatient and outpatient care are headed over the next decade. The episode closes with an overview of a new ACP proposal to reform risk adjustment and promote health equity. Timestamps00:50 – Welcome and Happy 4th of July! 01:29 – 4th of July Plans and Weekend Fun 02:11 – Healthcare News: Legislative Updates (Chief Healthcare Executive) 05:06 – The Importance of Clean Bathrooms in Medical Offices (Physicians Practice) 07:37 – Patient Wait Times: A Growing Concern (MGMA Stat) 10:04 – Future of Healthcare: 10-Year Forecast (Becker's Hospital Review) 13:17 – Risk Adjustment Overhaul for Better Health Equity (Medical Economics) 14:58 – Closing Remarks and 4th of July WishesAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this MGMA Insights podcast episode, host Daniel Williams discusses behavioral health integration with clinical health psychologist and consultant Dr. Jonas Bromberg, Psy.D, of Crossroads Health Consulting. Dr. Bromberg explains how medical practices can incorporate mental health support and bridge the gap between physical and emotional healthcare. The conversation explores strategies for implementing behavioral health services, understanding the mind-body connection, and reducing mental health treatment stigma. Through research and practical examples, Dr. Bromberg shows how integrating behavioral health can improve both patient outcomes and practice efficiency. The discussion covers implementation strategies, billing considerations, and the importance of treating mental health as a core component of patient care. Key Takeaways:[01:10] - Dr. Bromberg's Background[05:20] - Understanding Behavioral Health Integration[09:27] - Mind-Body Connection in Healthcare[14:00] - Clarifying Terminology: Behavioral Health vs. Mental Health[18:30] - Billing and Financial Considerations[22:20] - Measuring Success Beyond Revenue[26:15] - Implementation Strategy for PracticesResources: Dr. Jonas Bromberg at Crossroads Health ConsultingConnect with Dr. Jonas Bromberg on LinkedInAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Member Spotlight podcast, host Daniel Williams talks with the leaders behind MGMA’s Early Careerist Resource Group — a supportive space for emerging healthcare leaders to connect, grow, and navigate the challenges of stepping into their first leadership roles.Guests Agnes Edukere, MHA (Melody Health), Melinda Mastel, MBA, MS, FHFMA, CMPE, PMP (Medical College of Wisconsin), and Tori Cordova, BS-HCM, CPPM, CPC, COC, CHONC (Banner MD Anderson Cancer Center) discuss how the group came together, the real-world topics they explore, and why peer-level support is so valuable.You’ll hear practical insights for early-career professionals, including tips they wish they had known starting out, and how the group fosters leadership, networking, and confidence-building in a low-pressure environment.The next Early Careerist Group meeting is Tuesday, July 8 at 3:00 PM EDT via Zoom. Register at mgma.com/events.Episode Timestamps:00:50 – Introduction and Overview02:06 – Meet the Panelists05:01 – Understanding the Early Careerist Resource Group07:58 – Challenges Faced by Early Career Professionals09:58 – Meeting Format and Topics13:23 – The Value of Joining the Group14:37 – Advice to Our Younger Selves17:25 – Conclusion and Upcoming EventsAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett cover five top stories impacting medical group leaders this week. Topics include the Supreme Court’s decision to uphold the ACA’s preventive services mandate, new data on clinician job satisfaction and turnover risk, operational insights on patient encounter volume, expert advice on building a non-punitive workplace culture, and the increasing importance of layered cybersecurity in healthcare. Whether you're in the C-suite or managing daily workflows, this episode delivers strategic updates and real-world insights to keep you informed and prepared.Timestamps:00:50 – Welcome and Introduction 01:57 – Breaking News: Supreme Court Upholds ACA Preventive Services Mandate (Healthcare Dive) 04:24 – Clinician Workforce Survey: Job Satisfaction vs. Retention (LT.com Study) 07:24 – Managing Patient Encounter Volume (MGMA Stat) 10:30 – The Importance of a Non-Punitive Workplace Culture (Health Leaders Media) 13:36 – Layered Cybersecurity in Healthcare (Health Tech Magazine) 16:05 – Conclusion and FarewellAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights Podcast, host Daniel Williams sits down with Rana McSpadden, a medical practice consultant from SVMIC, to dive deep into the critical world of cybersecurity for healthcare organizations. With rising threats and sophisticated hacking techniques, this episode provides medical practice leaders with essential strategies to protect their patient data, maintain operational continuity, and build a culture of digital security. McSpadden will speak more on this topic during the upcoming 2025 MGMA Leaders Conference. Key Takeaways: [06:08] - Cybersecurity as a Whole-Organization Responsibility [07:30] - Evolving Cybersecurity Threats to Medical Practices [16:45] - HIPAA and Cybersecurity Compliance [18:40] - Practical Protection Strategies [20:41] - Insurance and Financial Preparedness [21:35] - Emerging Cybersecurity Trends to WatchResources:HHS Voluntary Cybersecurity Program - visit hereOCR Security Risk Analysis Initiative - read hereConnect with Rana McSpadden on LinkedIn2025 MGMA Leaders Conference - register hereAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this Ask MGMA episode, Senior Editor Daniel Williams and Senior Advisor Cristy Good explore the legal and ethical issues around using security cameras in medical practices. They cover camera placement rules, HIPAA risks, audio recording concerns, compliance best practices, and why legal consultation is critical. Practice leaders also get actionable steps and key resources to stay compliant. 00:50 Introduction to the Ask MGMA Podcast01:56 Understanding Security Camera Placement in Healthcare02:46 Audio Recording and Compliance Risks03:41 Defining PHI and Compliance Steps04:58 Third-Party Vendors and Compliance05:35 Signage and State Laws07:18 Key Steps for Practice Leaders08:11 Resources and Final ThoughtsAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this MGMA Week in Review episode, hosts Daniel Williams and Colleen Luckett break down key healthcare headlines, including CMS hospital penalties, new research on the speed and cost-effectiveness of video consultations, and how AI and consumer tech are reshaping care delivery. Plus, practical tips for keeping medical practices on schedule and why being likable at work may impact your career. Full article links are available in the show notes. 00:50 Introduction and Episode Overview01:58 CMS Hospital-Acquired Condition Reduction Program (Chief Healthcare Executive)03:57 The Benefits of Video Consultations (Medical Economics)06:48 The Great Disruption in Healthcare (Real Clear Health)09:31 Running on Time: Improving Patient Experience (Physicians Practice)12:37 The Importance of Likability at Work (SmartBrief)15:01 Conclusion and FarewellAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Kate Daniels, Senior Director of Franchises, Associations and Buying Groups, and Hyrum Gray, Solution Consulting Manager from Oracle NetSuite. They dive deep into how medical practices can transform their operations by embracing modern technological solutions, addressing critical challenges in healthcare administration, and streamlining complex business processes. Key Takeaways:[06:36] - Manual Processes Barrier[10:14] - Unified Platform Benefits[13:18] - Change Management Strategy[15:39] - Implementation Best Practices[17:37] - Technology Adoption Advice[20:49] - Community LearningResources:Learn more about Oracle NetSuite - visit hereAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of Ask MGMA, host Daniel Williams is joined by Cristy Good to break down staffing strategies in primary care—comparing what works in value-based care versus fee-for-service models. They dive into how staffing ratios shift between these models, how technology and care teams play a role, and why benchmarking matters. Cristy also shares practical tips for preventing burnout and walks through actionable steps for practices moving toward value-based care. Stick around for a rapid-fire round of myth-busting to separate fact from fiction in staffing trends. 00:51 – Introduction and Welcome 02:04 – Staffing Benchmarks: Value-Based Care vs. Fee-for-Service 05:20 – Role of Technology in Care Delivery 05:50 – Benchmarking and Measuring Staffing Effectiveness 07:44 – Preventing Burnout Through Smarter Staffing 08:44 – Steps for Transitioning to Value-Based Care 11:19 – Rapid-Fire Myth Busting: What Practices Get Wrong 12:12 – Final Thoughts and Where to Start Additional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett highlight key developments shaping healthcare in 2025. They recap powerful moments from the recent MGMA Summit—including a moving story from a trauma survivor—and share the latest data on provider compensation and procedural trends. Also in focus: the strong healthcare job growth reported in May, a closer look at rising operating costs, strategies to improve patient engagement, and the growing impact of federal budget cuts on public health funding. Tune in for timely insights and practical takeaways for medical practice leaders. 00:50 Introduction and Host Welcome01:27 Highlights from the Summit Conference (MGMA Summit)03:32 MGMA Data Team Announcement (MGMA DataDive)05:28 Healthcare Job Market Update (Medical Economics)08:18 Rising Operating Costs in Healthcare (MGMA Stat)10:46 Strategies for Strengthening Patient Engagement (Physicians Practice)14:40 Impact of Federal Budget Cuts on Public Health (Chief Healthcare Executive)17:36 Conclusion and Listener EngagementAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Aaron Reinke, MD, a board-certified family physician and director of clinical informatics. Together, they explore how artificial intelligence and technology are transforming healthcare delivery. With a background in engineering and medicine, Dr. Reinke shares insights into reducing administrative burdens, improving patient interactions, and leveraging AI tools like Microsoft Dragon Copilot to help physicians rediscover the joy of practicing medicine. Key Takeaways: Rural Healthcare Technology Challenges [05:11]Limited internet connectivity can impact telemedicineAging populations may be initially suspicious of new technologiesRequires transparent communication about AI and technology toolsPhysician Burnout Mitigation [08:37]Technology can reduce hours spent on administrative tasks after workAI helps physicians focus on healing and human connectionAllows more time for meaningful patient interactionsAdministrative Burden Reduction [09:38]AI tools like DAX Co-Pilot can dramatically reduce documentation timePhysicians spend less time typing and more time connecting with patientsHelps level the technological playing field for providers with varying tech skillsPatient Acceptance of AI Tools [12:17]Transparency is key to building patient trustExplain HIPAA compliance and data protectionHighlight how AI improves overall patient care experienceAI Implementation Best Practices [17:06]Provide one-on-one support for technology adoptionUse early adopters to mentor and guide less tech-savvy providersPersonalize training to individual learning styles and practice needsFuture of AI in Healthcare [19:08]AI will help integrate patient information more efficientlyShift from data collection to meaningful patient connectionGoal is treating patients as whole persons, not just medical casesResources:Microsoft Dragon Copilot - Learn more hereConnect with Dr. Aaron Reinke on LinkedInAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of Ask MGMA, host Daniel Williams and co-host Cristy Good delve into the complexities of panel size management for medical group practices. They discuss the importance of capacity planning, workforce utilization, care team strategy, and burnout prevention. The episode includes practical insights into panel attribution, right-sizing based on risk and resources, workload distribution, and the role of technology in optimizing care. Cristy also shares tips on measuring and monitoring key metrics to ensure successful implementation of panel management strategies.00:51 – Introduction and Welcome01:22 – Understanding Panel Size Management04:12 – Right Sizing with Risk and Resources05:38 – Distributing Workload Across Care Teams06:42 – Optimizing Schedules for Panel Management07:38 – Aligning Compensation with Panel Size10:12 – Key Metrics and Checkpoints11:12 – Final Thoughts and ResourcesAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett share timely insights on the most pressing issues in healthcare. They cover key takeaways from the MGMA Summit, explore the latest compensation strategies, and highlight innovative trends shaping the connected patient experience. You'll also hear discussion on CMS policy changes, violence in healthcare settings, and how practices can improve engagement and workplace safety. 00:51 Introduction and Podcast Overview02:01 MGMA Stat Poll: Compensation Strategy Insights (MGMA Stat)03:44 Highlights from the MGMA Summit Digital Conference (MGMA Summit)09:42 CMS Rescinds Emergency Abortion Guidance (Fierce HealthCare)11:44 Violence Against Healthcare Workers: A Growing Concern (Chief Healthcare Executive)15:07 The Connected Patient Experience: Embracing Innovation (Med City News)16:38 Conclusion and Upcoming ContentAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Member Spotlight Podcast, host Daniel Williams sits down with Dr. Dea Robinson, a healthcare leader with extensive experience in hospital medicine, consulting, and organizational learning. Dr. Robinson shares her career path, insights on physician burnout, the importance of mentorship, and strategies for building meaningful connections in healthcare.Key Takeaways:[01:02] Dr. Robinson's journey into healthcare [05:43] Mentorship through MGMA[09:34] High engagement and burnout among physicians[14:13] Clinical vs. non-clinical engagement [18:58] The importance of intentional human connection[22:23] The importance of mentorship for professional development[26:07] Guiding younger physician leaders and embedding accountability [29:11] Using the workplace as a learning laboratoryResources:Connect with Dr. Dea Robinson on LinkedInReceive expert guidance through the MGMA Mentor ProgramDr. Dea Robinson's co-authored AJM study: The 5 Rs of Cultural HumilityAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Week in Review podcast, host Daniel Williams shares timely updates on key issues facing medical practices. The episode begins with a look at how organizations are managing paid time off (PTO) and why effective PTO policies are vital to workplace culture and employee retention. It then explores the growing integration of behavioral health into primary care, with a focus on collaborative care models. The episode wraps with a spotlight on the phrase “We’ll take care of that,” and how those five words can significantly enhance the patient experience. 00:00 Introduction and Technical Difficulties00:43 Welcome to MGMA Week in Review01:07 Handling Medical Practice Staff's PTO (MGMA Stat)03:38 Integrating Behavioral Health into Primary Care (Axios)05:59 The Power of 'We'll Take Care of That' (Physicians Practice)07:11 Conclusion and Next Week's PreviewAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode, host Daniel Williams talks with senior advisor Cristy Good about practical ways to cut costs and boost efficiency in medical practices. They address key challenges like rising labor, tech, and inflation-driven expenses, and explore solutions such as cloud-based tools, smarter scheduling, strategic outsourcing, and cross-training staff. The episode also covers how to avoid overspending and make better use of group purchasing organizations. Cristy offers advice for leaders feeling overwhelmed by vendor costs and explains how MGMA members can get additional support. 00:50 Introduction and Welcome01:21 Today's Topic: Reducing Expenses and Boosting Efficiency02:15 Challenges in Cost Management04:25 Effective Cost-Cutting Strategies09:54 Cross-Training and Scheduling Innovations11:14 Leveraging Group Purchasing Organizations13:12 Conclusion and Contact InformationAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this MGMA Insights podcast episode, Daniel Williams sits down with Dr. Sunita Sah, a tenured professor at Cornell University and author of Defy. Together, they explore the subtle but powerful psychology behind compliance and informed consent. Drawing from her experiences as a physician and organizational psychologist, Dr. Sah discusses why patients — and even medical professionals — often follow advice they disagree with, and how we can build greater confidence, clarity, and autonomy in healthcare decision-making.[00:04:00] The Scan She Didn’t WantDr. Sah tells a personal ER story that sparked her research into why we comply, even when we know we shouldn't.[00:09:00] The Five Elements of True ConsentA breakdown of capacity, knowledge, understanding, freedom to say no, and personal authorization — and how this differs from compliance.[00:14:00] Why It’s Hard to Speak Up“Insinuation anxiety” is the discomfort we feel when we risk questioning those in power — even when the stakes are high.[00:20:00] Leadership Lessons from Healthcare ClassroomsDr. Sah shares how physicians in her Cornell classes are rethinking how they lead and communicate through values-driven decision-making.[00:24:00] False Defiance vs. Real DefianceNot all resistance is rooted in values. Dr. Sah explains how to recognize the difference between performative opposition and meaningful dissent.Resources:Dr. Sunita Sah’s WebsiteDefy by Dr. Sunita Sah - Buy on Amazon or Listen on AudibleJoin the MGMA Book Club — Defy is featured in an upcoming sessionMore MGMA Insights EpisodesAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Weekend Review, hosts Daniel Williams and Colleen Luckett discuss major trends affecting independent medical practices, including the rise of AI tools that lessen administrative burdens and combat physician burnout. Additionally, they explore the potential impacts of the U.S. House's recently passed Medicaid cuts, urging listeners to stay informed and advocate for their needs. 00:50 Introduction and Weekly Catch-Up02:09 AI in Medical Practices (Healthcare IT News)05:26 Managing Stress and Burnout (MGMA Stat)08:08 Virtual Care: The Future of Healthcare (Medical Economics)12:06 Medicaid Cuts and Their Impact (Healthcare Dive)16:07 Conclusion and Sign-OffAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Author and psychotherapist Britt Frank returns to the MGMA Insights podcast to discuss her new book, Align Your Mind. She and host Daniel Williams explore the power of "parts work," how to navigate the inner critic, manage stress during high-pressure times, and lead yourself with more clarity and compassion. Key Takeaways:00:45 — Welcoming back Britt Frank; Introduction to her new book, Align Your Mind; book availability at local and national retailers.02:15 — Why "Align" Your Mind, Not "Fix" It: Britt compares mental health to tire or spinal alignment — a shift in thinking about how we manage ourselves.06:10 — Introduction to "Parts Work": Understanding the mind as a system of different parts and voices; practical everyday examples (e.g., "part of me wants to relax, part of me wants to work").09:10 — How to Build a Relationship with Your Inner Critic: Instead of fighting it, validate it ("That's a little bit true") to deactivate stress responses.13:30 — Real-World Mindfulness: Daniel shares his retreat disappointment; Britt explains how to "diffuse" from negative thinking and find alternative truths.18:50 — Managing Stress in Healthcare Settings: How to realign expectations realistically when facing staff shortages, flu season, and patient overflow.22:30 — Micro-Yes Strategy: How to break big challenges into tiny, doable steps to prevent overwhelm and support momentum.Resources:Britt Frank’s Website: brittfrank.comPurchase Align Your Mind at Amazon, Barnes & Noble or TargetConnect with Britt Frank on LinkedInAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the Ask MGMA Podcast, hosts Daniel Williams and Christy Good dig into one of the most urgent issues medical practices are facing: payer downcoding and the increasing influence of artificial intelligence in reimbursement decisions. Discover why evaluation and management (E/M) claims are being reduced without medical record review, how automated systems are affecting your revenue, and what actions you can take to identify, track, and appeal unjustified downcodes. Whether you're feeling the impact already or want to stay ahead of the curve, this conversation offers practical tips and valuable resources to support your team.Key Highlights0:53 – Welcome & Topic Overview Daniel and Christy introduce the episode and the rising issue of AI-driven downcoding.1:53 – What is Payer Downcoding? Christy explains how downcoding works, what’s changed with AI, and why it goes against CMS guidelines.3:19 – How AI Flags Claims An inside look at how AI uses historical data to decide what gets downcoded — and why that’s problematic.4:05 – The Impact on Providers More than lost revenue — learn how this practice increases administrative burden, delays payments, and affects provider profiles.6:04 – Spotting the Red Flags Key signs your practice may be getting downcoded and what to look for on remittance advice.6:39 – What to Do If You’re Affected Steps to track, appeal, and escalate — and why reporting to MGMA and AMA matters.8:15 – Strengthening Your Documentation Avoid copy-paste notes and use specific language to reflect true complexity of care.11:23 – Using AI to Your Advantage How practices can deploy AI tools to clean up claims and reduce rejections — plus why human oversight is still key.12:53 – Advocacy and Policy Action How to get involved with MGMA’s Government Affairs team, the AMA, and your state’s insurance department.14:51 – Top Three Takeaways Christy recaps what every practice should remember: be vigilant, be proactive, be connected.Direct Links and Resources📧 Contact Ask MGMA: [email protected]🧠 MGMA Consulting Services: [email protected]💬 Join the MGMA Community Discussion📢 Report Issues to MGMA Government Affairs: [email protected] Resources:MGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA Podcasts Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Weekend Review podcast, hosts Daniel Williams and Colleen Luckett discuss a range of pressing healthcare industry topics. The episode starts with an in-depth look at the proposed GOP budget plan that could significantly cut Medicaid funding, putting millions of Americans at risk of losing healthcare coverage. This is followed by a discussion on the harmful effects of medical gaslighting on patients, as revealed by a comprehensive Rutgers Health report. The hosts also delve into current healthcare staff turnover trends and highlight the importance of personalized mental health care during Mental Health Awareness Month. The episode concludes with a forward-looking piece on the FDA's plans to integrate AI in its drug review process by 2025.00:50 Introduction and Hosts Welcome01:28 Debate Over GOP's Proposed Medicaid Cuts (Chief Healthcare Executive)03:49 Impact of Medical Gaslighting on Patients (Medical Economics)06:59 MGMA Stat Polling Results on Staff Turnover (MGMA Stat)09:18 Generational Mental Health Needs (Fierce Healthcare)13:01 FDA's AI Integration in Drug Review (G-Med)15:49 Conclusion and Mental Health Awareness ReminderAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Helen Falkner, Regional Vice President of Recruiting at Jackson Physician Search, and Dr. Miechia Esco, Chief Medical Resource Officer at Locum Tenens.com. Based on a groundbreaking report titled "Is Medicine Still a Calling?", the discussion explores physician satisfaction, purpose, and strategies for maintaining passion in healthcare.Key Takeaways:01:47 – Why the Report Was Created Dr. Esco explains the systemic challenges in healthcare that led to the central question: Is medicine still a calling?02:55 – Purpose and Provider Retention Helen Falkner discusses how a sense of purpose directly impacts physician well-being, engagement, and retention.06:39 – Why Passion Fades Over Time Dr. Esco explores how administrative demands dilute a clinician’s original motivation for entering medicine.08:20 – Four Keys to Organizational Alignment Helen outlines four ways healthcare organizations can align with providers’ values: communication, support, mentorship, and realistic expectations.11:11 – How to Stay Connected to Purpose in Tough Times Dr. Esco emphasizes the importance of institutional culture and mission clarity in supporting clinicians during burnout.12:59 – Re-engaging Disconnected Clinicians Helen describes how mentorship, leadership opportunities, and flexible work-life balance initiatives can help clinicians feel valued.15:01 – Lessons from High-Purpose Specialties Dr. Esco explains why specialties like behavioral and women’s health report higher purpose, rooted in deep patient connection.16:44 – Reducing Administrative Burden Helen stresses how cutting down on tasks like documentation and pajama time can reignite clinicians’ joy in practicing medicine.Resources:Full Report: Is Medicine Still a Calling? by Jackson Physician Search and Locum Tenens.comJackson Physician Search websiteLocum Tenens websiteConnect with Helen Falkner on LinkedInDr. Miechia Esco executive bioAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts.

In this episode, host Daniel Williams speaks with Dave Jenkins, healthcare executive at Cone Health and adjunct faculty at Winston-Salem State University. Jenkins shares his journey into healthcare leadership, the operational dynamics at Cone Health, and the evolving challenges in behavioral health. He dives into the critical role of technology, workforce engagement, and leadership development—offering valuable insights for anyone aspiring to lead in today’s healthcare environment. 00:50 Introduction and Guest Welcome02:00 Dave Jenkins' Career Pathway02:57 Overview of Cone Health04:15 Day-to-Day Operations at Cone Health05:33 Challenges and Opportunities in Healthcare06:50 Leadership Principles and Approaches08:39 Addressing Behavioral Health Needs11:23 Workforce Engagement and Staffing13:45 Involvement with MGMA15:25 Educator Role at Winston-Salem State University17:14 Future Trends in Healthcare Administration18:52 Advice for Aspiring Leaders20:01 Conclusion and FarewellResources:MGMA Fellowship ProgramCone HealthWinston Salem State University MHA ProgramConnect with Dave Jenkins on LinkedInAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett cover key healthcare headlines, from the ongoing shortage of medical assistants and tips to close staffing gaps, to the leadership lessons in crisis response and fallout from the Change Healthcare cyberattack. They also share findings on nurse retention from McKinsey’s latest survey and close with a nod to National Nurses Week. 00:49 Introduction and Hosts01:36 MGMA Stat Poll Results (MGMA Stat)05:08 Healthcare Leadership in Crisis (Physicians Practice)09:12 HHS Restructuring and Interoperability (MedCity News)11:30 United Health Cyber Attack Fallout (New York Times)15:16 National Nurses Week and Leadership (Health Leaders Media)17:29 Conclusion and FarewellAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

This episode of the MGMA Member Spotlight Podcast features Robin Fagala, Practice Manager at Conway OBGYN in Arkansas. Discussing her groundbreaking advocacy for maternal health, Fagala shares her journey of addressing critical healthcare challenges, securing increased Medicaid reimbursements, and ultimately helping to secure a $17 million federal grant to improve maternal health outcomes in Arkansas. Episode Highlights: Healthcare Career and Professional Background01:22 Robin's 26-year healthcare journey03:32 Conway OBGYN practice overviewMaternal Health Crisis in Arkansas07:12 Maternal mortality rates and challenges11:28 Lack of Medicaid-accepting OB/GYN providers14:53 Financial impact on healthcare providersAdvocacy and Data-Driven Problem Solving13:11 Using MGMA Data Dive platform15:17 Developing comprehensive documentation16:53 Persistent communication with state leadersReimbursement and Healthcare Policy14:53 Detailed analysis of OB/GYN procedure code reimbursements15:17 Presenting financial sustainability challenges22:35 Successful negotiation for fee schedule increasesProfessional Networking and Collaboration19:28 Leveraging MGMA and regional healthcare networks22:35 Importance of collaborative problem-solving23:08 Using professional resources to drive healthcare improvementsResources:Arkansas Foundation for Medical Care (AFMC)Connect with Rob Fagala on LinkedInConway OB-GYNAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of Ask MGMA, Daniel Williams and Cristy Good explore how medical practices can align their teams and leadership around a shared purpose by developing clear mission, vision, and values (MVV). They introduce MGMA’s new MVV Checklist and Culture Playbook, designed to help practices navigate change, improve engagement, and retain top talent.Key Highlights:00:54 – Introduction to the Ask MGMA podcast and today's focus on mission, vision, and values (MVV)02:35 – What are MGMA Playbooks and why they’re a key resource for practice leaders04:32 – Overview of the MVV Checklist: Why it was created and who it benefits06:26 – The first two steps of the MVV process: Preparation and stakeholder input08:00 – The importance of involving staff and stakeholders early in shaping MVV08:52 – How to incorporate MVV into operations, training, and employee evaluations10:27 – Future impact: How tools like the checklist can shape resilient, high-performing medical teams11:47 – Final thoughts from Cristy and Daniel on using the MVV Checklist and Playbooks effectivelyAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett discuss the critical issue of burnout among healthcare administrators and clinicians, stressing the importance of a mindset shift to combat repetitive negative thinking (RNT). They highlight insights from Steve Brewer's article on burnout and Barbara Frederickson's positive psychology research. The episode also delves into ways to improve the patient experience through communication, technology, and culture, alongside a discussion on the impacts of recent healthcare policies. Additionally, the podcast covers strategies for effective physician onboarding and recruitment, providing actionable tips and resources from MGMA members and experts.Key Highlights:00:53 — Introduction and Podcast Overview01:34 — Healthcare Leadership and Burnout (MGMA Article)05:35 — Improving Patient Experience (Physicians Practice)09:11 — Healthcare Policy Concerns (Medical Economics)12:25 — Onboarding New Physicians (AMA Article)15:22 — Physician Recruitment Challenges (MGMA STAT)17:58 — Conclusion and Podcast Wrap-UpAdditional Resources:Steve Brewer articles on MGMASteve Brewer podcasts on MGMAMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsContact:Email us at [email protected] if you would like to appear on an episode, and send an email to [email protected] if you have a question about your practice you would like us to answer and please subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights Podcast, host Daniel Williams sits down with Steve Brewer, Chief Operating Officer of GI Associates, to explore a critical issue facing healthcare professionals: the psychological impact of burnout. Through an in-depth conversation, Brewer shares insights from his personal experience and research, challenging how we traditionally approach and discuss workplace stress and mental well-being.Key Takeaways:0:01:36 - Personal Journey: Steve Brewer discusses his firsthand experience with burnout in healthcare leadership0:09:48 - Neurological Impact: Chronic stress physically changes brain chemistry, strengthening negative neural pathways0:14:19 - Broaden and Build Theory: Positive emotions can expand awareness and build emotional and social resources0:17:48 - Positivity Cycle: Small acts of kindness can create a chain reaction of positive interactions0:22:22 - Leadership Self-Care: Fewer than 50% of healthcare leaders take steps to support their own resiliencyActionable Takeaways for Medical Practice LeadersAcknowledge reality, then actRecognize and address depressive rumination earlyCounter chronic stress with positive practicesShift meeting dynamics toward problem-solvingDesign wellness programs focused on well-being, not burnoutPractice and model the “Broaden and Build” approachReframe leadership roles around building resiliencePrioritize self-care as a leaderResources:MGMA Stat Poll on Healthcare Leader ResiliencyBarbara Fredrickson's Broaden and Build Theory researchConnect with Steve Brewer on LinkedInMGMA article: Can Focusing on Burnout Cause More Burnout?

In this episode of the MGMA Podcast, Daniel Williams, Senior Editor, sits down with Dawn Plested, an MGMA consultant, and contributor to the MGMA book Advanced Strategy for Medical Practice Leaders: Operations Management Edition. In the discussion, Dawn talks about the importance and impact of administrative structures in medical practices. Dawn also discusses the significance of leadership styles, considerations for choosing organizational structures, and the need for regulatory compliance.00:00 Introduction and Guest Welcome00:52 Importance of Administrative Structures03:12 Leadership's Role in Shaping Structures05:55 Choosing the Right Organizational Structure08:08 Strategic Staffing Considerations13:59 Implementing Health Information Systems18:34 Financial Management Strategies21:49 Enhancing Patient Engagement and Satisfaction24:47 Regulatory Compliance and Risk Management27:19 Key Takeaways and ConclusionAdditional Resources:Connect with Dawn Plested on LinkedInMGMA Books (Dawn is a contributor to the MGMA Advanced Strategy book series)MGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA Podcasts

In this week's MGMA Week in Review, hosts Daniel Williams, Senior Editor at MGMA, and Colleen Luckett, Editor and Writer at MGMA, discuss significant developments in the healthcare industry. Key topics include proposed updates to the HIPAA security rule, essential dos and don'ts for adopting a direct primary care model, the importance of digital communication in building patient trust, the rise of 'care now, pay later' financing options for medical debt, and state legislation to limit AI in insurance claims processing. The episode provides expert insights, policy updates, and actionable advice for healthcare leaders navigating these pressing issues.00:00 Introduction and Welcome00:35 HIPAA Security Rule Updates (Chief Healthcare Executive)03:24 Direct Primary Care Insights (Physicians Practice)06:41 Improving Patient Trust with Digital Communication (MedCity News)10:04 Care Now, Pay Later: Medical Debt Solutions (HealthcareDive)13:16 AI in Healthcare: Legislation and Concerns (Health Leaders Media)15:53 Conclusion and FarewellAdditional Resources:MGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA Podcasts

What does successful RCM outsourcing look like in 2025? In this episode, Daniel Williams speaks with Chuck Rackley and Marvin Luz of Greenway Health about the evolution of revenue cycle outsourcing — from transactional support to fully integrated partnerships that deliver performance, accountability, and improved patient financial experiences.Chuck and Marvin share best practices for evaluating outsourcing partners, measuring ROI and compliance, and aligning technology to reduce denials and boost efficiency. They also provide guidance for practices hesitant to outsource and explain how to maintain transparency, visibility, and control throughout the process.Key Discussion Points[01:30] Marvin and Chuck share their career backgrounds in healthcare RCM[03:00] How RCM outsourcing has shifted toward strategic, tech-enabled partnerships[05:45] Why confusing and delayed patient statements impact satisfaction and collections[07:00] What to evaluate when selecting an outsourcing partner: expertise, transparency, tech, and ROI[12:00] Greenway’s five-step compliance process for adapting to payer and regulatory changes[14:00] The key KPIs to track: clean claim rate, days in AR, denial rate, and cash collections[17:30] Addressing misconceptions about outsourcing, including transparency and control[20:00] The growing role of AI and automation in RCM operations[23:30] Advice for practices considering outsourcing in 2025[25:00] Why communication, alignment, and references are critical for a successful partnershipResources:Learn more at the Greenway Health websiteExplore Greenway Revenue ServicesMGMA Stat Poll: Outsourcing and Automating RCM in 2025Connect with Chuck Rackley on LinkedInConnect with Marvin Luz on LinkedIn

Guest: Lauren Howard, CEO, Clinical Operations Group | CEO, LBee Health | Founder, ElleTwo Host: Daniel Williams, Senior Editor, MGMASummary: In this episode, Lauren Howard shares how her personal experience with burnout inspired the creation of virtual mental health resources. She discusses why toxic work cultures persist, how remote work reshaped expectations, and what healthcare leaders can do to better support their teams.Key Highlights:00:00 Introduction and Guest Welcome01:16 Lauren Howard's Journey and Inspiration03:14 The Birth of LB Health and EllTwo05:03 Mental Health Services Expansion07:08 Pandemic's Impact on Burnout and Isolation09:26 Workplace Dynamics and Employee Well-being13:48 Reflections on Work-Life Balance18:06 Conclusion and Resources🔗 Resources and Links:LBee Health – Mental health support groupsElleTwo – Challenging traditional professionalismAdditional Resources:MGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsConnect with Lauren Howard on LinkedIn

In this episode of the MGMA Weekend Review, hosts Daniel Williams and Colleen Luckett discuss the latest healthcare industry news, including the impact of private equity on medical trainees, strategies to keep physicians offline during vacations, challenges in physician compensation, and the potential impact of new tariffs on medical practices. They emphasize the importance of proactive policy changes and operational adjustments to navigate these evolving challenges.00:00 Introduction and Welcome00:55 Private Equity's Impact on Medical Trainees (Health Affairs)03:49 Physicians and EHR During Vacation (Health Leaders Media)06:59 Navigating Physician Compensation (MGMA Stat) 09:33 Trump Tariffs and Healthcare (Medical Economics)12:40 Conclusion and FarewellAdditional Resources:MGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA Podcasts

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams welcomes back Claude Royster, VP and GM of Health and Wellness at CareCredit and Synchrony. Claude shares insights on how rising healthcare costs are impacting patient decision-making and practice operations. He highlights why evaluating in-house financing solutions and exploring third-party partnerships can be critical for improving access to care and easing administrative burdens.Claude also discusses:Why one in two patients delay care due to costWhat providers are saying about financial barriers in care deliveryThe benefits of integrating third-party financing into EHR and billing platformsHow CareCredit’s solutions can help improve patient access, reduce provider risk, and streamline operationsKey Discussion Points:[02:30] Claude’s role at Synchrony and CareCredit[04:30] How economic trends and inflation are shaping patient behavior[06:15] Survey data on care delays due to cost[08:00] In-house financing: Opportunities and challenges[11:00] Integrating third-party financing options[14:15] How CareCredit integrates with leading ISV platforms[17:00] Tools and training available to help providers have transparent financial conversations[20:00] Claude’s message to healthcare leaders navigating rising costsResources:CareCredit Provider Education ResourcesMGMA Sponsored Whitepaper - The Role of Third-Party Financing in the Health Payment LandscapeMGMA Member Community DiscussionsCareCredit Research - How Cost Impacts the Patient and Provider JourneyConnect with Claude Royster on LinkedInMGMA DataDive — Benchmark data to guide smarter decision-makingPodcast Disclosure: This content is subject to change without notice and offered for informational use only. You are urged to consult with your individual business, financial, legal, tax and/or other advisors with respect to any information presented. Synchrony and any of its affiliates, including CareCredit, (collectively, “Synchrony”) makes no representations or warranties regarding this content and accept no liability for any loss or harm arising from the use of the information provided. Your receipt of this material constitutes your acceptance of these terms and conditions.

Episode Overview: In this episode, MGMA consultant Adrienne Lloyd sits down with Jill Arena, a nationally recognized expert in medical practice operations, to discuss the growing need for financial fluency among physicians. Jill shares insights from her work with the Physician Leadership Project and offers practical strategies for improving financial transparency, navigating payer mix, and creating a safe learning environment for clinical leaders.Key Topics Covered:02:19 – Jill explains the financial literacy gap for physicians and how the Physician Leadership Project helps close it.05:44 – Medical training’s “knowledge shame” culture and why physicians struggle to ask financial questions.07:23 – Embezzlement is widespread: 83% of practices are affected. Jill discusses the urgent need for transparency and oversight.10:09 – Reframing capital requests: Jill shares how she guides physicians through financial trade-offs instead of just saying “no.”14:20 – “All patients are created equal, but all payers are not”: A clear framework for understanding RVUs, payer mix, and financial viability.20:43 – Creating safe spaces for financial education: brown bags, pre-meeting Q&A, and planting “starter questions.”26:49 – Using benchmarking data to drive productivity and encourage top-of-license work for both physicians and staff.28:03 – Harnessing physician competitiveness with transparent performance data and peer-led learning.Resources:Adrienne Palmer LloydConnect with Adrienne on LinkedInTo see other episodes of the Women in Healthcare Podcast, watch the video versions on YouTube, or apply to be on an upcoming episode, please visit:Women in Healthcare PodcastAdrienne’s Services & More Connect with Jill on LinkedIn Additional MGMA ResourcesMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsPhysician Business Training

In this week’s MGMA Week in Review podcast, cohosts Daniel Williams and Colleen Luckett explore the tech and trends shaping the future of medical group practices. From AI chatbots transforming patient communication to new research on stress in the healthcare workforce, we cover actionable insights, policy shifts, and human-centered stories from the field. We also discuss how practices can navigate rising drug costs amid new tariff threats—and what it takes to rebuild the doctor-patient bond in a tech-driven world.🔑 Key Takeaways from This Episode:🤖 AI Chatbots in Healthcare Only 19% of medical group practices use AI chatbots, despite their growing capabilities in scheduling, triage, and multilingual patient communication. Weill Cornell saw a 47% increase in digital bookings after implementation.🧠 Stress Awareness Month – Workplace Mental Health Trends Nearly 50% of employees report feeling regular stress. Studies from Deloitte, Headspace, Oxford, and NAMI show that meaningful connections and proactive mental health support create healthier, more resilient workplaces.🩺 Rekindling the Doctor-Patient Relationship A MedCity News article reveals staggering burnout among physicians and patients’ struggles to self-advocate. Holistic engagement models and health literacy tools are critical to restoring trust.💻 Healthcare IT & MGMA's Julia Rosen Daniel interviews MGMA’s SVP of IT, Julia Rosen, on documentation burdens, tech integration, and her Big Bird elevator story. Spoiler: Julia’s childhood neighbor was Caroll Spinney.💊 Pharma Tariffs & Financial Planning Proposed tariffs on imported pharmaceuticals could spike prices on generic medications. Practices are urged to audit supply chains, adjust financial forecasts, and attend MGMA’s upcoming cost management webinar. 🕒 Timestamps00:00 Introduction and Welcome01:11 MGMA Staff Poll Results: AI in Healthcare04:10 Interview with Julia Rosen: Healthcare IT Insights09:56 Impact of Pharmaceutical Tariffs12:24 Stress Awareness Month: Mental Health in the Workplace17:19 Rekindling the Doctor-Patient Relationship19:13 Conclusion and Farewell🔗 Resources & Links from the Episode:MGMA Stat Article Read the full results and analysisAI Chatbot Case Study & Tools Explore AI integration success stories in MGMA Connection magazineMindful Leader April Trends Roundup Visit Mindful Leader's roundup on workplace wellbeingHeadspace 2025 Workforce Mental Health Report Download the Headspace reportMedCity News: Rekindling Doctor-Patient Trust Read the full article by Ashley Tyrner-DolceMGMA Insights Podcast – Julia Rosen Interview Listen to the full episodeHealthcare Dive – Pharmaceutical Tariff Report Read the latest reportMGMA DataDive: Financials and Operations Explore the DataDive resourceUpcoming MGMA Webinar – Navigating Hidden Costs Register now for the April 15 webinar

In this episode of MGMA Insights, Senior Editor Daniel Williams is live in studio with Julia Rosen, MGMA’s new Senior Vice President of Information Technology, to explore the dynamic intersection of technology and patient care in today’s healthcare landscape. Julia shares her unconventional journey from studying English to leading major IT initiatives at healthcare organizations, including her work at Epic, Centura Health and PeraHealth. Now at MGMA, she’s driving digital transformation efforts aimed at improving operations, enhancing patient experience, and ensuring robust cybersecurity across the healthcare industry.🎙️ Episode Highlights:00:00 — Welcome and Introduction00:32 — Julia’s Unconventional Path to Healthcare IT01:15 — Navigating Between Nonprofit and Business Worlds03:02 — MGMA Book Club Picks and Julia’s Favorites04:50 — COVID-19 Response and Career Highlights07:00 — Rethinking Technology in a Post-Pandemic World08:54 — Future of Patient Experience15:06 — Julia’s Vision for MGMA16:52 — Major Challenges in Healthcare IT21:09 — Exploring Cybersecurity in Healthcare24:12 — Big Bird, Colorado Life, and Fun Facts26:34 — Final Takeaways📚 Additional Resources:MGMA DataDive — Benchmark data to guide smarter decision-makingMGMA Cybersecurity Playbook — Tools and strategies for keeping your practice safeJulie Rosen on LinkedIn — Connect with Julia on SocialBig Bird — Yes, the 8-foot-2 Sesame Street legend makes a cameo in Julia’s storyProject Hail Mary — Julia’s must-read sci-fi favoriteAsk by Jeff Wetzler — This is the MGMA Book Club's April selectionJoin MGMA Communities — Collaborate with healthcare IT leaders and practice managers

Hosted by Daniel Williams and Colleen Luckett, this episode of MGMA Weekend Review addresses issues in healthcare concerning AI compliance and clinician burnout. Drawing insights from the 2025 HIMSS Global Conference, the hosts discuss challenges and best practices for integrating AI within HIPAA constraints. The episode also highlights the importance of provider wellness, the ongoing struggle with prior authorization processes, lessons from disaster response, and strategies for mitigating clinician burnout.00:00 Introduction and Hosts00:30 AI and HIPAA Compliance Challenges (MGMA Article, MGMA Playbook)04:46 Provider Wellness and Patient Satisfaction (Physicians Practice)07:16 Prior Authorization Struggles (Fierce Healthcare)11:17 Disaster Response Lessons from Maui (Becker's Hospital Review)14:17 Clinician Burnout: Current Strategies and Statistics (MGMA Stat)18:02 Conclusion and FarewellAdditional Resources:MGMA DataDive — Benchmark data to guide smarter decision-makingMGMA Cybersecurity Playbook — Tools and strategies for keeping your practice safeAsk by Jeff Wetzler — This is the MGMA Book Club's April selectionJoin MGMA Communities — Collaborate with healthcare leaders and practice managers

In this episode of the MGMA Member Spotlight Podcast, host Daniel Williams sits down with Katie Komaridis, Senior Manager at ECG Management Consultants, to discuss the evolving landscape of primary care, the challenges facing women’s health services, and the impact of project management on healthcare operations.Katie shares key takeaways from the MGMA Operations Conference, insights on workforce shortages and financial pressures, and strategies for helping medical practices remain competitive. She also highlights the importance of integrating behavioral health into primary care and the role of AI in improving operational efficiency.Key Takeaways from the MGMA Operations Conference [02:30] The impact of technology on medical practice operationsThe integration of behavioral health into primary careHow organizations are rethinking workforce modelsTrends in Women’s Health and Primary Care [07:10]Declining access to maternal healthcare, especially in rural communitiesThe shift toward integrated women’s health models combining primary care and OB/GYN servicesThe role of retail healthcare and why some large providers are scaling backThe Changing Landscape of Primary Care [12:45]The segmentation of primary care, including senior-focused and gender-specific modelsHow independent practices can compete with larger healthcare organizationsStrategies for adapting to changing payer models and reimbursement structuresProject Management in Healthcare: Best Practices and Common Pitfalls [18:20]How structured project management can improve efficiencyKey mistakes to avoid when implementing projects in medical practicesA real-world example of how project management supports new service linesChallenges Facing Medical Groups Today [23:50]Staffing shortages and strategies for optimizing workflowThe impact of AI-driven automation on administrative tasks such as prescription refillsThe uncertain future of value-based care and financial pressures on practicesExpanding Services and Implementing New Programs [29:10]Case studies of successful service expansion in high-risk pregnancy and behavioral healthHow practices can optimize existing resources for growthLessons learned from launching new initiatives in medical practice operationsResources:Learn more about ECG Management Consultants: ECGMC.comMGMA Body of Knowledge SeriesConnect with Katie Komaridis on LinkedIn

In this episode of Ask an Advisor, hosts Daniel Williams and Christie Good delve into the topic of transitioning from paper to digital employee records for practice administrators. They explore the absence of federal laws requiring paper copies, highlight state-specific regulations, and discuss best practices for securing digital files, ensuring legal validity, and maintaining HIPAA compliance. The conversation also covers the importance of having reliable document management systems and IT professional involvement, retention and destruction policies, and the transition process from paper to digital. Show notes and additional resources, including links to EEOC record-keeping requirements and the MGMA HIPAA essentials course, are provided.00:00 Introduction and Today's Topic00:24 The Digital Transition: Can Practices Go Fully Digital?02:26 Compliance and Legal Considerations03:57 Best Practices for Secure Digital Storage06:50 Retention Periods for Employee Records08:17 Ensuring Document Authenticity and Legal Validity08:55 HIPAA Compliance in Digital Records09:46 Managing the Transition to Digital12:09 Conclusion and Additional ResourcesAdditional Resources:EEOC Bamboo HR SHRMMGMA online course HIPAA Essentials for Medical Practice

In this episode of MGMA Week in Review, hosts Daniel Williams and Colleen Luckett explore pressing issues impacting healthcare practices today. The episode opens with insights from the Colorado HIMSS Advocacy Day Breakfast, where Colleen shares the latest updates on healthcare cybersecurity and the growing need for vigilance against data breaches and cyber threats. Daniel dives into a recent study showing that patients are willing to wait for their preferred doctors, particularly for complex or personal care, highlighting the ongoing importance of continuity of care.The conversation then shifts to incentive-based pay trends for advanced practice providers, where Colleen and Daniel analyze a modest but notable shift away from heavily incentivized compensation models. Rounding out the discussion, they examine predictions for hospital overcrowding and its downstream impact on outpatient care, stressing the importance of collaboration between hospitals and ambulatory practices to manage patient flow effectively.00:47 Introduction and Hosts' Welcome01:17 Colorado HIMSS Advocacy Day Recap (MGMA.com)01:52 Cybersecurity in Healthcare: Key Insights (MGMA.com)05:35 Patient Loyalty and Continuity of Care (Medical Economics)09:19 Incentive-Based Pay for Advanced Practice Providers (MGMA Stat)11:43 Dismissing Patients: Best Practices (Physicians Practice)14:46 Hospital Overcrowding and Outpatient Care Implications (Health Journalism)17:03 Conclusion and ResourcesAdditional Resources:Connect with the hosts at [email protected] and [email protected] to share your practice challenges, news to know, or to be featured on an upcoming episode. Join Us at the 2025 MGMA Financial Conference (April 13-15, Washington, DC) - Register Here Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of MGMA Insights Podcast, host Daniel Williams sits down with Rob Lawless, founder of Rob's 10k Friends LLC and an upcoming keynote speaker at the MGMA Financial Conference. Rob shares his extraordinary mission to meet 10,000 different people for one hour each, exploring the profound value of human connection. This episode offers medical practice leaders a unique perspective on building meaningful relationships, improving workplace engagement, and understanding the power of intentional interactions.Key Takeaways:The FRIEND Framework for Meaningful Connections:F: Family R: RelationshipsI: Industry (career and education path)E: Entertainment (hobbies outside work)N: NeedsD: Dreams for the futureProblem-Solving Insights for Medical Practice Leaders:Improving Employee Engagement: Rob suggests taking an hour to sit with employees, actively listen, and write their stories back to them. This approach:Forces active listeningCreates a sense of being truly seen and heardPotentially increases talent retentionBuilds deeper workplace connectionsConnection Strategy: Rob emphasizes that "no one really knows what they're doing with their lives" and everyone is "doing the best they can with the resources they have."Notable Quotes:"Every human interaction, no matter how brief, has the potential to change your life.""The act of writing people's stories afterwards forces you to be present."Resources:Rob Lawless on Instagram: https://www.instagram.com/robs10kfriends/Connect with Rob Lawless on LinkedInUpcoming Keynote: 2025 MGMA Financial Conference (April 13-15, Washington, DC) - Register Here Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.