MGMA Podcasts

In this episode of the MGMA Podcast, Senior Editor Daniel Williams sits down with Linda Carroll of Aurora Maternal Fetal Medicine in Alaska, recorded live at the 2025 MGMA Leaders Conference in Orlando. Linda shares her unique perspective on traveling from Alaska to connect with peers, the importance of cultural sensitivity in healthcare leadership, and how resource groups like the AAPI Leaders Group provide space for meaningful conversations. She also discusses the realities of delivering care across rural Alaska, balancing Telehealth with in-person visits, and why networking is the most valuable takeaway from MGMA conferences.What you’ll hear in this episode:Challenges and rewards of delivering maternal-fetal care across AlaskaWhy cultural awareness is vital for healthcare leadersHow peer networks provide support in leadership rolesInsights from MGMA’s resource groups and breakout sessionsThe role of conferences in building community and balance for leadersResources:MGMA Leaders Conference: https://mgma.com/leadersMGMA Podcast: https://www.mgma.com/podcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Podcast, we sit down with Rana McSpadden, FACMPE, CHPC, CPC, a consultant with the Medical Practice Services department of SVMIC, to explore the growing risks of ransomware and cybersecurity threats in medical practices. With more than 25 years of healthcare experience, Rana brings expertise in compliance, cybersecurity, patient experience, and practice operations to the discussion.What You’ll Learn:Why ransomware attacks on medical practices are becoming more frequentCommon gaps in healthcare security risk analysis that leave practices vulnerableThe dangers of incomplete malware removal and repeat ransomware attacksHow AI tools like ChatGPT can create cybersecurity risks in healthcareWhat PHI you should never put into public AI systemsReal OCR settlement case studies from practices that experienced breachesKey Takeaway: Many practices have not completed thorough, enterprise-wide security risk analyses—making them prime targets for threat actors. Leadership from the top is essential for building effective cybersecurity programs.📍 Recorded live at the MGMA Leaders Conference 2025 in Orlando, FL🎯 Perfect for: Healthcare administrators, practice managers, medical group leaders, compliance officers, and IT professionals in healthcare settingsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Podcast, Seb Terry discusses how he turned a personal list of 100 life goals into a global movement. He explains the science of goal setting, the importance of kindness in achieving results, and practical strategies busy professionals can use to find purpose and satisfaction in both work and life. Hosted by Daniel Williams. Key Timestamped Moments:04:38 – Seb’s turning point: From drifting to defining a life of purpose06:38 – The science of goal setting and why most people fail (and how to succeed)13:00 – The most meaningful item Seb ever checked off his list15:01 – How “100 Things” became a global movement and inspired others17:01 – Advice for overwhelmed professionals: Micro-steps and self-kindness19:17 – How kindness and connection drive real achievementResources & Links:Seb Terry’s 100 Things Movement: https://100things.com/MGMA Leaders Conference: https://mgma.com/leaders“The Top Five Regrets of the Dying” by Bronnie Ware: https://bronnieware.com/regrets-of-the-dying/Seb Terry’s Book “100 Things: What’s on Your List?”: https://www.amazon.com/100-Things-Whats-Your-List/dp/0733626823Seb Terry on LinkedIn: https://www.linkedin.com/in/sebterry/Seb Terry’s Keynote Speaking: https://sebterry.com/The Castle (Australian film): https://www.imdb.com/title/tt0118826/Chopper (Australian film): https://www.imdb.com/title/tt0221073/MGMA Podcast: https://www.mgma.com/podcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

On this episode of the MGMA Insights Podcast, host Daniel Williams sits down with David N. Gans, MGMA’s 2025 Lifetime Achievement Award recipient. Dave reflects on his decades-long career with MGMA, his role in shaping the organization’s history, and his pioneering work in benchmarking and data-driven decision-making for medical practices. He also shares practical advice for medical practice leaders facing today’s most pressing challenges — from workforce shortages to financial pressures — and reminds us that at the heart of every innovation is the patient.Whether you’re navigating the complexities of group practice management or looking for inspiration from one of the field’s most trusted voices, this episode offers invaluable insights and problem-solving perspectives.Key Takeaways[03:26] Dave reflects on receiving the MGMA Lifetime Achievement Award and the legacy of past recipients.[06:00] A deep dive into MGMA’s origins in 1926 and Dave’s role as an organizational historian.[06:39] How a student internship in 1979 launched Dave’s lifelong career with MGMA and a parallel career in the U.S. Army Medical Service Corps.[14:10] The evolution of MGMA’s benchmarking and survey data—why “good data yields good decisions” remains a guiding principle.[16:44] Real-world example of how one practice in Salt Lake City used MGMA data to transform performance and outcomes.[19:45] Dave’s philosophy on mentorship, collaboration, and why investing time in others always pays dividends.[23:24] Advice for today’s practice leaders: embracing innovation, applying AI responsibly, and never losing sight of the core mission—delivering high-quality patient care.[27:01] A glimpse into Dave’s adventurous side, including his 27th European cycling trip and reflections on lifelong learning.Resources & LinksLearn more about the 2025 MGMA Leaders Conference in Orlando and register to attend Dave Gans’ recognition ceremony.Explore MGMA’s data and benchmarking resources.Read Dave Gans’ contributions: MGMA articles, podcasts, and books. Additional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights Podcast, host Daniel Williams speaks with Jon R. Ewing, Chief Operating Officer at the Women’s Clinic in Jackson, Tennessee, and MGMA’s 2025 Legislative Liaison of the Year. Jon shares how he unexpectedly entered legislative advocacy, the importance of bridging policy and practice, and what medical group leaders need to know about engaging with lawmakers.From TennCare reimbursement challenges to looming physician shortages, Jon breaks down complex legislative issues into practical takeaways for medical practice leaders. His insights underscore why advocacy isn’t just politics — it’s problem-solving for the future of healthcare.Key Takeaways[02:34] Jon describes the shock of learning he’d been named MGMA’s Legislative Liaison of the Year.[04:35] The role of local media in Jackson, Tennessee, and how healthcare organizations connect with their communities.[06:08] Jon’s Arkansas roots, trout fishing background, and early exposure to medicine through his father’s small-town practice.[09:08] How Jon transitioned from biology graduate to healthcare administration and eventually practice leadership.[11:18] The “voluntold” moment that launched his career as a legislative liaison and the importance of mentorship in advocacy.[13:33] Why neutrality and bipartisanship are essential when representing healthcare issues to lawmakers.[20:35] A real-world example: explaining TennCare’s low reimbursement rates to Tennessee legislators.[25:00] Strategies for engaging legislators effectively — finding common ground, leading with empathy, and making issues personal.[26:36] The looming physician shortage and Medicare expansion — why leaders must think several “chess moves” ahead.[29:07] How MGMA National supports state liaisons with updates, training, and peer collaboration.[31:49] Jon’s challenge to future leaders: step into advocacy roles, mentor others, and be an authentic voice for healthcare improvement.Resources & Links Mentioned in the EpisodeMGMA Leaders Conference (Sept. 28 – Oct. 1, 2025, Orlando, FL) Register hereMGMA Government Affairs – Learn more about how MGMA advocates on behalf of medical group practices and how you can get involved: MGMA Government AffairsProjected Physician Shortage Data – AAMC Report on the 2030 physician shortage forecast: AAMC Physician Workforce ProjectionsAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

On this episode of the MGMA Business Solutions Podcast, host Daniel Williams speaks with Rob Fershtman, Senior Director of Corporate Partnerships at U.S. Career Institute. With more than a decade of experience helping healthcare organizations strengthen their pipelines for Certified Medical Assistants and other essential roles, Fershtman shares strategies for addressing staffing shortages, creating flexible education pathways and building long-term retention in medical practices. Key Takeaways:[05:41] - Identifying workforce gaps: How rural healthcare organizations are struggling to recruit talent and why early-stage career roles, like medical assistants, are critical to closing the gap.[08:14] - What US Career Institute offers: An overview of the accredited programs and degrees, with a focus on entry-level healthcare pathways and medical assistant training.[10:40] - Real-life success stories: How individuals from diverse backgrounds (oil riggers, hairstylists) transitioned into healthcare careers and thrived with support from their employers.[12:15] - Didactic + clinical training model: Why combining online coursework with hands-on clinical instruction creates the most effective outcomes for medical assistant preparation.[17:20] - Open-book learning and retention: How cognitive load theory and open-book quizzes improve knowledge retention and prepare students for certification exams.[25:20] - Partner-driven customization: How organizations can tailor the learning sequence and clinical checklists to align with their unique needs and workflows.[28:08] - MGMA CMA program partnership: How practices can access U.S. Career Institute programs directly through MGMA to build and sustain their CMA pipelines.Resources:Visit the U.S. Career Institute websiteMGMA Clinical Medical Assistant Certification, Powered by U.S. Career Institute - Learn MoreConnect with Rob Fershtman on LinkedInMGMA Membership - Learn More and Register2025 MGMA Leaders Conference: Sept 28-Oct 1 in Orlando, FL - Register HereAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Futurist, author, and Hall of Fame speaker Crystal Washington joins this episode of the MGMA Insights Podcast. Crystal shares her expertise on generative AI and its practical applications for healthcare leaders. As an upcoming keynote speaker at the MGMA Leaders Conference in Orlando (September 28 - October 1), Crystal breaks down the AI landscape, debunks common myths, and provides actionable strategies for medical practice leaders navigating technology adoption without getting overwhelmed.[02:35] - Becoming a futurist: Crystal explains her path from hospitality management to consulting for global brands, and how she developed her futurist mindset.[06:25] - Grounding AI in reality: Artificial intelligence has been around since the 1950s; generative AI is simply the newest wave, not an oracle.[07:49] - Generative AI hype vs. reality: Crystal cautions leaders to separate engineering insights from corporate hype and stock-price-driven narratives.[10:12] - Healthcare leaders and limited time: Practical advice on dedicating even 10–15 minutes a day to keep informed without feeling overwhelmed.[11:31] - Problem-first adoption: Why leaders should identify their top three challenges before chasing new technology solutions.[12:56] - What to expect from her keynote: Leaders Conference attendees can look forward to fun, interactive, and pragmatic ways to use AI in daily life and in healthcare operations.Resources:MGMA Leaders Conference 2025: Learn more and registerMGMA Membership: Access tools, communities and educational opportunities - Learn more and registerCrystal Washington — Visit crystalwashington.comAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this debut episode of the MGMA Early Careerist podcast, host Melinda Mastel speaks with Shay Eskew, Vice President of Sales at Kodiak Solutions, Ironman athlete, and burn survivor. Shay shares his remarkable journey from a childhood accident that changed his life, to building a career in healthcare, writing a bestselling book, and embracing challenges in athletics and leadership. Tune in for insights on resilience, risk-taking, building community, and finding purpose—plus practical advice for early careerists navigating their own paths.8 Key Moments:00:00 – Introduction & Meet Shay Askew01:10 – Shay’s Unplanned Path into Healthcare03:10 – Childhood Accident & Burn Survivor Story05:15 – Recovery, Shriners Hospital, and Finding Purpose10:00 – Sharing His Story: Speaking, Rotary, and Writing a Book16:00 – Embracing Challenges: Ironman, Global Adventures, and Mindset25:00 – Leadership, Mentorship, and Advice for Early Careerists34:00 – Book Recommendations, Final Advice, and How to Connect with ShayResources:MGMA for Early Careerists (resources)Melinda Mastel (MGMA resource groups)Shay Eskew (website)Shay Eskew (LinkedIn)Book: What the Fire Ignited by Shay Eskew (Barnes & Noble)Book: Endurance: Shackleton’s Incredible Voyage by Alfred Lansing (Amazon)Shriners Hospitals for Children (Official Site)Rotary International (Official Site)The Human Performance Project – Illinois ChapterThe Human Performance Project – Bird’s Eye View ProjectAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of MGMA's Women in Healthcare podcast, host Adrienne Lloyd talks with Hayley Boling, CEO of Bowling Vision Center and Insight Surgery Center, about the realities of leadership, the importance of empathy and accountability, and the everyday moments that shape strong teams. They discuss mentorship, support networks, and the value of authenticity in healthcare and beyond.00:03 — Introduction and Guest Background02:12 — Creating a Culture of Accountability with Empathy17:02 — Being a Woman Leader in Healthcare27:52 — Finding Mentors and Building Support Networks36:31 — Key Leadership Lessons: Progress Over Perfection42:27 — Closing Thoughts and Thank YouYour Host:Adrienne Palmer Lloyd, MHA, FACHECEO/Founder, Optimize HealthcareMGMA Consultant | Certified John Maxwell Leadership Coach | Lean/Six Sigma ExpertCONNECT WITH Adrienne!🌐 LinkedIn 🌐 Optimize Healthcare 📧 Email Adrienne 📅 BOOK A CALLCONNECT WITH Haley! 🌐LinkedInMGMA Resources:MGMA Leaders Conference 2025: Learn more and registerMGMA Membership: Access tools, communities and educational opportunities - Learn more and registerMGMA Podcasts Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

On this episode of the MGMA Insights Podcast, host Daniel Williams welcomes Carolyn Bruebaker Moore, MBA, FACMPE, Vice President of Operations at PeaceHealth Medical Group in Oregon. Carolyn will be speaking at the upcoming MGMA Leaders Conference in Orlando (Sept. 28 – Oct. 1, 2025), where her session, "Build Your Own Operational Leadership Development Program," will give practice leaders practical tools to strengthen leadership pipelines. In this conversation, Carolyn shares her healthcare journey, how she identified a leadership training gap, and how she created an inclusive program that equips supervisors, managers, and directors to grow into stronger, more confident leaders. Listeners will learn about the program’s structure, retreats, challenges, and rewards—and how they can adapt these lessons within their own organizations. [04:50] Carolyn’s healthcare journey: Carolyn discusses her 21 years in leadership, her transition from academic medicine to nonprofit care and how MGMA has supported her growth[08:22] Identifying a leadership gap: Why existing resources weren’t enough and how she developed a tailored operational leadership program[10:10] Program goals: Helping leaders recognize competency gaps, build confidence, and elevate performance across peer groups[11:48] Retreat structure: Quarterly half-day training retreats that blend reflection, bonding activities, and peer-to-peer learning[17:37] Inclusive participation: All supervisors, managers, and directors are included in the program to build consistency across leadership levels[18:54] Overcoming challenges: Time investment, survey design, and building trust through anonymous feedback[22:43] Biggest rewards: Promoting leaders from within and seeing measurable growth in confidence, performance, and advancement[25:10] Don’t miss Carolyn’s session: "Build Your Own Operational Leadership Development Program" at the MGMA Leaders Conference in OrlandoResources:MGMA Leaders Conference 2025: Learn more and registerMGMA Membership: Access tools, communities and educational opportunities - Learn more and registerConnect with Carolyn Bruebaker Moore on LinkedInVisit the PeaceHealth Medical Group website to learn more Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Join host Daniel Williams on the MGMA Insights Podcast as he sits down with Dr. Alpesh Amin, Associate Dean for Clinical Transformation at UCI Health. Dr. Amin previews his upcoming session at the 2025 MGMA Leaders Conference in Orlando while sharing practical strategies for leveraging digital health and virtual care. Learn how to optimize ambulatory space, improve patient access and expand clinical capacity without building new facilities. [4:07] - Redefining Ambulatory Space Optimization[6:30] - Implementing E-Consults for Specialist Access[9:28] - Using Remote Monitoring to Reduce Hospital Length of Stay[10:45] - Leveraging Parking Lot Check-ins and Virtual Platforms[13:35] - Treating Healthcare as a Team Sport[17:11] - Embracing Technology Across All Age Groups[18:47] - Goal-Setting and Team BuildingResources:2025 MGMA Leaders Conference - September 28 - October 2 in Orlando, FL - Register HereLeaders Session: "Ambulatory Space Optimization with Digital Health Transformation" Tuesday, Sept. 30 @ 1:00 PMUCI Health - University of California, Irvine Health SystemAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights Podcast, Dr. Michael Neal, a practicing optometrist and founder of Build My Team. Dr. Neal shares his transformative approach to healthcare hiring while addressing critical challenges like staff turnover, burnout and creating a high-performing practice culture. Drawing from lessons learned in his own practice and insights from top service industries, he offers practical strategies for medical practice leaders to enhance their hiring process.Key Takeaways:03:20 Hiring Paradigm Shift: Move beyond resume-based hiring to assessment-driven candidate selection10:42 Mindset Matters: Prioritize candidates with a genuine desire to serve and find fulfillment in healthcare13:29 Transferable Hiring Strategies: Approach works across different healthcare specialties and practice types17:09 Burnout Prevention: Strategically building the right team can dramatically reduce practice leader stress18:01 Emotional Impact: Reduce Sunday night anxiety and Monday morning dread through strategic hiring21:21 Team Performance: Replace low-performing team members to improve overall practice culture and retain top talentResources:Visit the Build My Team website to learn moreConnect with Dr. Michael Neal on LinkedInRead Rocket Fuel: By Gino Wickman and Mark C. Winters - Available on AmazonRead Mindset: By Carol Dweck - Available on AmazonAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights Podcast, host Daniel Williams joins Mark Noon, a retired US Air Force medical leader and founder of LEADERSHIPTEN to explore leadership challenges amid cultural adaptations in the post-pandemic workplace. With extensive experience coaching healthcare organizations, Mark shares critical leadership strategies for medical practice managers and administrators while offering practical approaches to team development and patient experience.Key Takeaways:[04:12] Career Evolution: Mark transitioned from military medical laboratory work to leadership consulting, demonstrating the importance of adaptability in professional growth[10:00] Leadership Challenges: Four primary leadership challenges identified:CommunicationMotivationDelegationCulture building[12:11] Workplace Flexibility: Embracing remote work requires trust, understanding individual work styles, and creating flexible communication strategies[18:21] Cross-Role Understanding: Implement role-playing exercises to help team members understand each other's responsibilities and improve interdepartmental communication[21:42] Accountability Strategies: Establish two-way accountabilityPractice upward accountabilityTake personal responsibility for commitments[30:00] Employee Expectations: Employees want leaders who:Are personally knownDemonstrate professional competenceGenuinely care about team membersResources:Visit the LEADERSHIPTEN websiteConnect with Mark Noon on LinkedInSet Up: Timeless Leadership Skills for Your SuccessDownload the 4 Elements of Leadership Economics Additional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Business Solutions Podcast, Dr. Michael Blackman, Chief Medical Officer at Greenway Health, explores how AI and automation can help reduce provider burnout and improve medical practice efficiency. The conversation highlights Greenway's Clinical Assist technology while offering insights for medical practice leaders looking to leverage AI as a supportive tool rather than a replacement for healthcare professionals.Key Takeaways:05:39 AI as an Assistant, Not a Replacement08:47 Ambient Documentation with Greenway Clinical Assist13:19 Time Pressure Reduction15:27 Staff Adoption Strategy18:49 Enhanced Information Retrieval20:17 Future Trends in Clinical Decision Support, Virtual Care, and Healthcare InteroperabilityResources: Visit the Greenway Health websiteLearn more about Greenway Clinical AssistConnect with Dr. Michael Blackman on LinkedInAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Chris Franklin, President of LocumTenens.com, and Alison Sawyer, Vice President of Strategy and Innovation, to unpack recent research on clinician workforce trends. The conversation reveals surprising findings about job satisfaction, retention and what truly motivates today's healthcare professionals. This topic will be featured in the upcoming MGMA webinar, "Cracking the Clinician Code: Insights To Attract & Retain Top Talent Today."Key Takeaways:03:32 Surprising Statistics06:09 Top Retention Factors11:55 Generational Insights17:19 Retention Risk18:28 Improving Work Environment15:13 Critical WarningResources:MGMA Webinar - "Cracking the Clinician Code: Insights To Attract & Retain Top Talent Today"- July 29th at 1:00 PM ET (11:00 AM MT) - Learn more and register hereLocomTenens.com and Advisory Board Study - Survey Insights: What to Know About the Clinician Workforce Today Additional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this MGMA podcast episode, host Daniel Williams talks with Dr. Christopher Kodama, MD, MBA, founder of EverSpark, about managing disruptive physician behavior. They define what disruptive behavior looks like in healthcare settings, discuss its impact on practice culture, and outline actionable strategies for addressing it—covering preparation, conversation techniques, and follow-up. Dr. Kodama also previews his upcoming session at the MGMA Leaders Conference in Orlando.Main Points: 00:50 – Introduction and Guest Welcome 01:38 – Dr. Kodama's Background and Career Journey 05:13 – Understanding Disruptive Physician Behavior 06:36 – Defining Disruptive Behavior 08:20 – Identifying Disruptive Dynamics in Practice 11:53 – Approaching the Difficult Conversation 17:44 – Follow-Up and Mitigating Risk 20:23 – Conclusion and Upcoming Conference DetailsAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett share the latest healthcare industry news, including proposed changes to Medicare payments, healthcare consumer experience trends, and an Emmy-nominated medical drama. Plus, they highlight a leadership story from MGMA Connection Magazine and spotlight MGMA’s Women Healthcare Leaders Resource Group.Key Takeaways:00:50 Welcome and Introduction01:25 Medicare Physician Fee Schedule Updates (Medical Economics)04:14 The Importance of First-Time Energy in Patient Care (Physician’s Practice)06:12 Authenticity in Medical Dramas (Chief Healthcare Executive)08:07 Healthcare Communication and Consumer Satisfaction (Smart Communications 2025 Healthcare Benchmark Report)11:31 Inspiring Leadership Journey (MGMA Connection Magazine)13:16 Conclusion and Call for ContributionsAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Phill Tornroth, Vice President of Engineering at Elation Health. Together, they explore the revolutionary impact of AI on primary care, discussing how technology can reduce clinician burden, streamline workflows and bring human-centered design to healthcare technology. Elation Health received two awards from the 2025 Best in KLAS: Software and Services report: one for Small Practice Ambulatory EMR/PM and another for EMR-Centric Virtual Care Platforms. Key Takeaways:05:46 Clinical-First Strategy09:15 Note Assist Innovation11:37 Actions Feature14:19 User-Friendly AI Design16:41 AI's Potential in Healthcare20:39 Validated User ExperienceResources:Visit the Elation Health website to learn moreLearn more about Elation Note AssistLearn more about Elation Actions2025 Best in KLAS: Software and Services reportConnect with Phill Tornroth on LinkedInAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Member Spotlight podcast, host Daniel Williams talks with Linda Carroll, a certified medical practice executive and co-facilitator of MGMA’s AAPI Healthcare Leaders Resource Group. The discussion explores Linda’s work and life in Alaska, the value of resource groups, and the importance of culturally responsive leadership. Linda shares how telehealth is bridging gaps in rural care and how MGMA communities help foster mentorship, connection, and visibility for Asian American and Pacific Islander leaders in healthcare.Timestamps:[00:50] – Introduction and Host Welcome[01:24] – Meet Linda Carroll: Experience and Background[01:54] – Life in Alaska: Winter and Work[03:53] – Linda's Journey into Healthcare[07:03] – Healthcare in Anchorage: Challenges and Innovations[11:26] – MGMA Resource Groups: An Overview[12:06] – AAPI Healthcare Leaders Resource Group[16:39] – Cultural Conversations and Shared Experiences[22:30] – Upcoming Events and Final ThoughtsResources:MGMA Member Resource Groups LiveMGMA AAPI Resource Group Live: Tuesday, July 15th at 12:00 PM EDT – Register HereCrying in H Mart: A Memoir, by Michelle Zauner – Purchase on AmazonAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

On this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett dive into key updates shaping medical group practices. They explore how healthcare leaders—especially Chief Nursing Officers—are becoming central to advocacy efforts, examine the mounting pressures on rural hospitals, and break down how real estate decisions can either support or stall private practice growth. Plus, they share new MGMA Stat poll results on operational costs and preview insights from the latest issue of MGMA Connection magazine on the future of independent practices.Timestamps and Resources:00:50 – Welcome to MGMA Week in Review01:26 – The Importance of Policy and Advocacy in Healthcare (Health Leaders Media) 03:37 – Upcoming Government Affairs Webinar (Government Affairs Webinar) 04:35 – Challenges Facing Rural Hospitals (Beckers Hospital Review) 06:55 – MGMA Stat Poll Insights (MGMA Stat) 09:11 – Real Estate Considerations for Medical Practices (Medical Economics) 12:03 – What’s Next for Medical Practice Leaders? (MGMA Connection Magazine) 13:46 – Conclusion and Upcoming EventsAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Kate Warnock and Maja Vojnovic from Forcura to explore the challenges medical practices face in post-acute care documentation and coordination. The conversation reveals insights from a recent survey that highlights the administrative burdens practices experience and offers innovative solutions to streamline workflows. Forcura is also sponsoring an upcoming MGMA webinar titled, "Reducing Physician Practice Administrative Burden." Timestamps:[0:50] - Introduction [06:52] - Time Drain of Documentation[11:11] - System Fragmentation[12:19] - Satisfaction Crisis and Opportunity for Improvement[13:48] - Hidden Billing Opportunities[16:38] - Practical Solution for Simplifying Documentation Management[17:58] - Practice Efficiency with New TechnologyResources:Visit the Forcura website Learn more about Forcura CircleMGMA Webinar: "Reducing Physician Practice Administrative Burden," July 31 at 1:00 PM ET - Register HereForcura + Fierce Survey: Post-Acute Care Coordination: 12 Key Findings and Recommended ActionsAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this Ask MGMA episode, hosts Daniel Williams and Cristy Good tackle a question that often trips up medical practices: Can a provider turn away a patient because of the patient’s insurance or the billing method? They lay out the ethical stakes, compliance rules, and legal pitfalls of selective scheduling. Drawing on CMS guidance and professional standards, Cristy outlines fair-billing best practices and share practical tips for leaders who must balance RVU goals with equal access to care.Timestamps: 00:00 – Introduction to the Ask MGMA Podcast 01:20 – Ethics and Billing: Can Providers Refuse Patients? 03:22 – Ethical Concerns and Compliance Implications 04:12 – Official Guidelines on Patient Selection 06:27 – Best Practices for Ethical and Compliant Billing 07:53 – Final Thoughts and ResourcesResources:ASHA Ethical GuidelinesOutsources StrategiesPMC ArticleAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts.

In this special Fourth of July edition of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett share timely healthcare insights alongside some holiday cheer. They start with a major policy development: a Senate-approved tax bill that could cut nearly $1 trillion from Medicaid—posing serious implications for hospitals, rural providers, and medical groups. The episode also covers how bathroom cleanliness can shape patient perceptions, new MGMA poll results on wait times, and a forecast of where inpatient and outpatient care are headed over the next decade. The episode closes with an overview of a new ACP proposal to reform risk adjustment and promote health equity. Timestamps00:50 – Welcome and Happy 4th of July! 01:29 – 4th of July Plans and Weekend Fun 02:11 – Healthcare News: Legislative Updates (Chief Healthcare Executive) 05:06 – The Importance of Clean Bathrooms in Medical Offices (Physicians Practice) 07:37 – Patient Wait Times: A Growing Concern (MGMA Stat) 10:04 – Future of Healthcare: 10-Year Forecast (Becker's Hospital Review) 13:17 – Risk Adjustment Overhaul for Better Health Equity (Medical Economics) 14:58 – Closing Remarks and 4th of July WishesAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this MGMA Insights podcast episode, host Daniel Williams discusses behavioral health integration with clinical health psychologist and consultant Dr. Jonas Bromberg, Psy.D, of Crossroads Health Consulting. Dr. Bromberg explains how medical practices can incorporate mental health support and bridge the gap between physical and emotional healthcare. The conversation explores strategies for implementing behavioral health services, understanding the mind-body connection, and reducing mental health treatment stigma. Through research and practical examples, Dr. Bromberg shows how integrating behavioral health can improve both patient outcomes and practice efficiency. The discussion covers implementation strategies, billing considerations, and the importance of treating mental health as a core component of patient care. Key Takeaways:[01:10] - Dr. Bromberg's Background[05:20] - Understanding Behavioral Health Integration[09:27] - Mind-Body Connection in Healthcare[14:00] - Clarifying Terminology: Behavioral Health vs. Mental Health[18:30] - Billing and Financial Considerations[22:20] - Measuring Success Beyond Revenue[26:15] - Implementation Strategy for PracticesResources: Dr. Jonas Bromberg at Crossroads Health ConsultingConnect with Dr. Jonas Bromberg on LinkedInAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Member Spotlight podcast, host Daniel Williams talks with the leaders behind MGMA’s Early Careerist Resource Group — a supportive space for emerging healthcare leaders to connect, grow, and navigate the challenges of stepping into their first leadership roles.Guests Agnes Edukere, MHA (Melody Health), Melinda Mastel, MBA, MS, FHFMA, CMPE, PMP (Medical College of Wisconsin), and Tori Cordova, BS-HCM, CPPM, CPC, COC, CHONC (Banner MD Anderson Cancer Center) discuss how the group came together, the real-world topics they explore, and why peer-level support is so valuable.You’ll hear practical insights for early-career professionals, including tips they wish they had known starting out, and how the group fosters leadership, networking, and confidence-building in a low-pressure environment.The next Early Careerist Group meeting is Tuesday, July 8 at 3:00 PM EDT via Zoom. Register at mgma.com/events.Episode Timestamps:00:50 – Introduction and Overview02:06 – Meet the Panelists05:01 – Understanding the Early Careerist Resource Group07:58 – Challenges Faced by Early Career Professionals09:58 – Meeting Format and Topics13:23 – The Value of Joining the Group14:37 – Advice to Our Younger Selves17:25 – Conclusion and Upcoming EventsAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett cover five top stories impacting medical group leaders this week. Topics include the Supreme Court’s decision to uphold the ACA’s preventive services mandate, new data on clinician job satisfaction and turnover risk, operational insights on patient encounter volume, expert advice on building a non-punitive workplace culture, and the increasing importance of layered cybersecurity in healthcare. Whether you're in the C-suite or managing daily workflows, this episode delivers strategic updates and real-world insights to keep you informed and prepared.Timestamps:00:50 – Welcome and Introduction 01:57 – Breaking News: Supreme Court Upholds ACA Preventive Services Mandate (Healthcare Dive) 04:24 – Clinician Workforce Survey: Job Satisfaction vs. Retention (LT.com Study) 07:24 – Managing Patient Encounter Volume (MGMA Stat) 10:30 – The Importance of a Non-Punitive Workplace Culture (Health Leaders Media) 13:36 – Layered Cybersecurity in Healthcare (Health Tech Magazine) 16:05 – Conclusion and FarewellAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights Podcast, host Daniel Williams sits down with Rana McSpadden, a medical practice consultant from SVMIC, to dive deep into the critical world of cybersecurity for healthcare organizations. With rising threats and sophisticated hacking techniques, this episode provides medical practice leaders with essential strategies to protect their patient data, maintain operational continuity, and build a culture of digital security. McSpadden will speak more on this topic during the upcoming 2025 MGMA Leaders Conference. Key Takeaways: [06:08] - Cybersecurity as a Whole-Organization Responsibility [07:30] - Evolving Cybersecurity Threats to Medical Practices [16:45] - HIPAA and Cybersecurity Compliance [18:40] - Practical Protection Strategies [20:41] - Insurance and Financial Preparedness [21:35] - Emerging Cybersecurity Trends to WatchResources:HHS Voluntary Cybersecurity Program - visit hereOCR Security Risk Analysis Initiative - read hereConnect with Rana McSpadden on LinkedIn2025 MGMA Leaders Conference - register hereAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this Ask MGMA episode, Senior Editor Daniel Williams and Senior Advisor Cristy Good explore the legal and ethical issues around using security cameras in medical practices. They cover camera placement rules, HIPAA risks, audio recording concerns, compliance best practices, and why legal consultation is critical. Practice leaders also get actionable steps and key resources to stay compliant. 00:50 Introduction to the Ask MGMA Podcast01:56 Understanding Security Camera Placement in Healthcare02:46 Audio Recording and Compliance Risks03:41 Defining PHI and Compliance Steps04:58 Third-Party Vendors and Compliance05:35 Signage and State Laws07:18 Key Steps for Practice Leaders08:11 Resources and Final ThoughtsAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this MGMA Week in Review episode, hosts Daniel Williams and Colleen Luckett break down key healthcare headlines, including CMS hospital penalties, new research on the speed and cost-effectiveness of video consultations, and how AI and consumer tech are reshaping care delivery. Plus, practical tips for keeping medical practices on schedule and why being likable at work may impact your career. Full article links are available in the show notes. 00:50 Introduction and Episode Overview01:58 CMS Hospital-Acquired Condition Reduction Program (Chief Healthcare Executive)03:57 The Benefits of Video Consultations (Medical Economics)06:48 The Great Disruption in Healthcare (Real Clear Health)09:31 Running on Time: Improving Patient Experience (Physicians Practice)12:37 The Importance of Likability at Work (SmartBrief)15:01 Conclusion and FarewellAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Kate Daniels, Senior Director of Franchises, Associations and Buying Groups, and Hyrum Gray, Solution Consulting Manager from Oracle NetSuite. They dive deep into how medical practices can transform their operations by embracing modern technological solutions, addressing critical challenges in healthcare administration, and streamlining complex business processes. Key Takeaways:[06:36] - Manual Processes Barrier[10:14] - Unified Platform Benefits[13:18] - Change Management Strategy[15:39] - Implementation Best Practices[17:37] - Technology Adoption Advice[20:49] - Community LearningResources:Learn more about Oracle NetSuite - visit hereAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of Ask MGMA, host Daniel Williams is joined by Cristy Good to break down staffing strategies in primary care—comparing what works in value-based care versus fee-for-service models. They dive into how staffing ratios shift between these models, how technology and care teams play a role, and why benchmarking matters. Cristy also shares practical tips for preventing burnout and walks through actionable steps for practices moving toward value-based care. Stick around for a rapid-fire round of myth-busting to separate fact from fiction in staffing trends. 00:51 – Introduction and Welcome 02:04 – Staffing Benchmarks: Value-Based Care vs. Fee-for-Service 05:20 – Role of Technology in Care Delivery 05:50 – Benchmarking and Measuring Staffing Effectiveness 07:44 – Preventing Burnout Through Smarter Staffing 08:44 – Steps for Transitioning to Value-Based Care 11:19 – Rapid-Fire Myth Busting: What Practices Get Wrong 12:12 – Final Thoughts and Where to Start Additional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett highlight key developments shaping healthcare in 2025. They recap powerful moments from the recent MGMA Summit—including a moving story from a trauma survivor—and share the latest data on provider compensation and procedural trends. Also in focus: the strong healthcare job growth reported in May, a closer look at rising operating costs, strategies to improve patient engagement, and the growing impact of federal budget cuts on public health funding. Tune in for timely insights and practical takeaways for medical practice leaders. 00:50 Introduction and Host Welcome01:27 Highlights from the Summit Conference (MGMA Summit)03:32 MGMA Data Team Announcement (MGMA DataDive)05:28 Healthcare Job Market Update (Medical Economics)08:18 Rising Operating Costs in Healthcare (MGMA Stat)10:46 Strategies for Strengthening Patient Engagement (Physicians Practice)14:40 Impact of Federal Budget Cuts on Public Health (Chief Healthcare Executive)17:36 Conclusion and Listener EngagementAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Aaron Reinke, MD, a board-certified family physician and director of clinical informatics. Together, they explore how artificial intelligence and technology are transforming healthcare delivery. With a background in engineering and medicine, Dr. Reinke shares insights into reducing administrative burdens, improving patient interactions, and leveraging AI tools like Microsoft Dragon Copilot to help physicians rediscover the joy of practicing medicine. Key Takeaways: Rural Healthcare Technology Challenges [05:11]Limited internet connectivity can impact telemedicineAging populations may be initially suspicious of new technologiesRequires transparent communication about AI and technology toolsPhysician Burnout Mitigation [08:37]Technology can reduce hours spent on administrative tasks after workAI helps physicians focus on healing and human connectionAllows more time for meaningful patient interactionsAdministrative Burden Reduction [09:38]AI tools like DAX Co-Pilot can dramatically reduce documentation timePhysicians spend less time typing and more time connecting with patientsHelps level the technological playing field for providers with varying tech skillsPatient Acceptance of AI Tools [12:17]Transparency is key to building patient trustExplain HIPAA compliance and data protectionHighlight how AI improves overall patient care experienceAI Implementation Best Practices [17:06]Provide one-on-one support for technology adoptionUse early adopters to mentor and guide less tech-savvy providersPersonalize training to individual learning styles and practice needsFuture of AI in Healthcare [19:08]AI will help integrate patient information more efficientlyShift from data collection to meaningful patient connectionGoal is treating patients as whole persons, not just medical casesResources:Microsoft Dragon Copilot - Learn more hereConnect with Dr. Aaron Reinke on LinkedInAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of Ask MGMA, host Daniel Williams and co-host Cristy Good delve into the complexities of panel size management for medical group practices. They discuss the importance of capacity planning, workforce utilization, care team strategy, and burnout prevention. The episode includes practical insights into panel attribution, right-sizing based on risk and resources, workload distribution, and the role of technology in optimizing care. Cristy also shares tips on measuring and monitoring key metrics to ensure successful implementation of panel management strategies.00:51 – Introduction and Welcome01:22 – Understanding Panel Size Management04:12 – Right Sizing with Risk and Resources05:38 – Distributing Workload Across Care Teams06:42 – Optimizing Schedules for Panel Management07:38 – Aligning Compensation with Panel Size10:12 – Key Metrics and Checkpoints11:12 – Final Thoughts and ResourcesAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett share timely insights on the most pressing issues in healthcare. They cover key takeaways from the MGMA Summit, explore the latest compensation strategies, and highlight innovative trends shaping the connected patient experience. You'll also hear discussion on CMS policy changes, violence in healthcare settings, and how practices can improve engagement and workplace safety. 00:51 Introduction and Podcast Overview02:01 MGMA Stat Poll: Compensation Strategy Insights (MGMA Stat)03:44 Highlights from the MGMA Summit Digital Conference (MGMA Summit)09:42 CMS Rescinds Emergency Abortion Guidance (Fierce HealthCare)11:44 Violence Against Healthcare Workers: A Growing Concern (Chief Healthcare Executive)15:07 The Connected Patient Experience: Embracing Innovation (Med City News)16:38 Conclusion and Upcoming ContentAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Member Spotlight Podcast, host Daniel Williams sits down with Dr. Dea Robinson, a healthcare leader with extensive experience in hospital medicine, consulting, and organizational learning. Dr. Robinson shares her career path, insights on physician burnout, the importance of mentorship, and strategies for building meaningful connections in healthcare.Key Takeaways:[01:02] Dr. Robinson's journey into healthcare [05:43] Mentorship through MGMA[09:34] High engagement and burnout among physicians[14:13] Clinical vs. non-clinical engagement [18:58] The importance of intentional human connection[22:23] The importance of mentorship for professional development[26:07] Guiding younger physician leaders and embedding accountability [29:11] Using the workplace as a learning laboratoryResources:Connect with Dr. Dea Robinson on LinkedInReceive expert guidance through the MGMA Mentor ProgramDr. Dea Robinson's co-authored AJM study: The 5 Rs of Cultural HumilityAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Week in Review podcast, host Daniel Williams shares timely updates on key issues facing medical practices. The episode begins with a look at how organizations are managing paid time off (PTO) and why effective PTO policies are vital to workplace culture and employee retention. It then explores the growing integration of behavioral health into primary care, with a focus on collaborative care models. The episode wraps with a spotlight on the phrase “We’ll take care of that,” and how those five words can significantly enhance the patient experience. 00:00 Introduction and Technical Difficulties00:43 Welcome to MGMA Week in Review01:07 Handling Medical Practice Staff's PTO (MGMA Stat)03:38 Integrating Behavioral Health into Primary Care (Axios)05:59 The Power of 'We'll Take Care of That' (Physicians Practice)07:11 Conclusion and Next Week's PreviewAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode, host Daniel Williams talks with senior advisor Cristy Good about practical ways to cut costs and boost efficiency in medical practices. They address key challenges like rising labor, tech, and inflation-driven expenses, and explore solutions such as cloud-based tools, smarter scheduling, strategic outsourcing, and cross-training staff. The episode also covers how to avoid overspending and make better use of group purchasing organizations. Cristy offers advice for leaders feeling overwhelmed by vendor costs and explains how MGMA members can get additional support. 00:50 Introduction and Welcome01:21 Today's Topic: Reducing Expenses and Boosting Efficiency02:15 Challenges in Cost Management04:25 Effective Cost-Cutting Strategies09:54 Cross-Training and Scheduling Innovations11:14 Leveraging Group Purchasing Organizations13:12 Conclusion and Contact InformationAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this MGMA Insights podcast episode, Daniel Williams sits down with Dr. Sunita Sah, a tenured professor at Cornell University and author of Defy. Together, they explore the subtle but powerful psychology behind compliance and informed consent. Drawing from her experiences as a physician and organizational psychologist, Dr. Sah discusses why patients — and even medical professionals — often follow advice they disagree with, and how we can build greater confidence, clarity, and autonomy in healthcare decision-making.[00:04:00] The Scan She Didn’t WantDr. Sah tells a personal ER story that sparked her research into why we comply, even when we know we shouldn't.[00:09:00] The Five Elements of True ConsentA breakdown of capacity, knowledge, understanding, freedom to say no, and personal authorization — and how this differs from compliance.[00:14:00] Why It’s Hard to Speak Up“Insinuation anxiety” is the discomfort we feel when we risk questioning those in power — even when the stakes are high.[00:20:00] Leadership Lessons from Healthcare ClassroomsDr. Sah shares how physicians in her Cornell classes are rethinking how they lead and communicate through values-driven decision-making.[00:24:00] False Defiance vs. Real DefianceNot all resistance is rooted in values. Dr. Sah explains how to recognize the difference between performative opposition and meaningful dissent.Resources:Dr. Sunita Sah’s WebsiteDefy by Dr. Sunita Sah - Buy on Amazon or Listen on AudibleJoin the MGMA Book Club — Defy is featured in an upcoming sessionMore MGMA Insights EpisodesAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Weekend Review, hosts Daniel Williams and Colleen Luckett discuss major trends affecting independent medical practices, including the rise of AI tools that lessen administrative burdens and combat physician burnout. Additionally, they explore the potential impacts of the U.S. House's recently passed Medicaid cuts, urging listeners to stay informed and advocate for their needs. 00:50 Introduction and Weekly Catch-Up02:09 AI in Medical Practices (Healthcare IT News)05:26 Managing Stress and Burnout (MGMA Stat)08:08 Virtual Care: The Future of Healthcare (Medical Economics)12:06 Medicaid Cuts and Their Impact (Healthcare Dive)16:07 Conclusion and Sign-OffAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Author and psychotherapist Britt Frank returns to the MGMA Insights podcast to discuss her new book, Align Your Mind. She and host Daniel Williams explore the power of "parts work," how to navigate the inner critic, manage stress during high-pressure times, and lead yourself with more clarity and compassion. Key Takeaways:00:45 — Welcoming back Britt Frank; Introduction to her new book, Align Your Mind; book availability at local and national retailers.02:15 — Why "Align" Your Mind, Not "Fix" It: Britt compares mental health to tire or spinal alignment — a shift in thinking about how we manage ourselves.06:10 — Introduction to "Parts Work": Understanding the mind as a system of different parts and voices; practical everyday examples (e.g., "part of me wants to relax, part of me wants to work").09:10 — How to Build a Relationship with Your Inner Critic: Instead of fighting it, validate it ("That's a little bit true") to deactivate stress responses.13:30 — Real-World Mindfulness: Daniel shares his retreat disappointment; Britt explains how to "diffuse" from negative thinking and find alternative truths.18:50 — Managing Stress in Healthcare Settings: How to realign expectations realistically when facing staff shortages, flu season, and patient overflow.22:30 — Micro-Yes Strategy: How to break big challenges into tiny, doable steps to prevent overwhelm and support momentum.Resources:Britt Frank’s Website: brittfrank.comPurchase Align Your Mind at Amazon, Barnes & Noble or TargetConnect with Britt Frank on LinkedInAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the Ask MGMA Podcast, hosts Daniel Williams and Christy Good dig into one of the most urgent issues medical practices are facing: payer downcoding and the increasing influence of artificial intelligence in reimbursement decisions. Discover why evaluation and management (E/M) claims are being reduced without medical record review, how automated systems are affecting your revenue, and what actions you can take to identify, track, and appeal unjustified downcodes. Whether you're feeling the impact already or want to stay ahead of the curve, this conversation offers practical tips and valuable resources to support your team.Key Highlights0:53 – Welcome & Topic Overview Daniel and Christy introduce the episode and the rising issue of AI-driven downcoding.1:53 – What is Payer Downcoding? Christy explains how downcoding works, what’s changed with AI, and why it goes against CMS guidelines.3:19 – How AI Flags Claims An inside look at how AI uses historical data to decide what gets downcoded — and why that’s problematic.4:05 – The Impact on Providers More than lost revenue — learn how this practice increases administrative burden, delays payments, and affects provider profiles.6:04 – Spotting the Red Flags Key signs your practice may be getting downcoded and what to look for on remittance advice.6:39 – What to Do If You’re Affected Steps to track, appeal, and escalate — and why reporting to MGMA and AMA matters.8:15 – Strengthening Your Documentation Avoid copy-paste notes and use specific language to reflect true complexity of care.11:23 – Using AI to Your Advantage How practices can deploy AI tools to clean up claims and reduce rejections — plus why human oversight is still key.12:53 – Advocacy and Policy Action How to get involved with MGMA’s Government Affairs team, the AMA, and your state’s insurance department.14:51 – Top Three Takeaways Christy recaps what every practice should remember: be vigilant, be proactive, be connected.Direct Links and Resources📧 Contact Ask MGMA: [email protected]🧠 MGMA Consulting Services: [email protected]💬 Join the MGMA Community Discussion📢 Report Issues to MGMA Government Affairs: [email protected] Resources:MGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA Podcasts Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Weekend Review podcast, hosts Daniel Williams and Colleen Luckett discuss a range of pressing healthcare industry topics. The episode starts with an in-depth look at the proposed GOP budget plan that could significantly cut Medicaid funding, putting millions of Americans at risk of losing healthcare coverage. This is followed by a discussion on the harmful effects of medical gaslighting on patients, as revealed by a comprehensive Rutgers Health report. The hosts also delve into current healthcare staff turnover trends and highlight the importance of personalized mental health care during Mental Health Awareness Month. The episode concludes with a forward-looking piece on the FDA's plans to integrate AI in its drug review process by 2025.00:50 Introduction and Hosts Welcome01:28 Debate Over GOP's Proposed Medicaid Cuts (Chief Healthcare Executive)03:49 Impact of Medical Gaslighting on Patients (Medical Economics)06:59 MGMA Stat Polling Results on Staff Turnover (MGMA Stat)09:18 Generational Mental Health Needs (Fierce Healthcare)13:01 FDA's AI Integration in Drug Review (G-Med)15:49 Conclusion and Mental Health Awareness ReminderAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Helen Falkner, Regional Vice President of Recruiting at Jackson Physician Search, and Dr. Miechia Esco, Chief Medical Resource Officer at Locum Tenens.com. Based on a groundbreaking report titled "Is Medicine Still a Calling?", the discussion explores physician satisfaction, purpose, and strategies for maintaining passion in healthcare.Key Takeaways:01:47 – Why the Report Was Created Dr. Esco explains the systemic challenges in healthcare that led to the central question: Is medicine still a calling?02:55 – Purpose and Provider Retention Helen Falkner discusses how a sense of purpose directly impacts physician well-being, engagement, and retention.06:39 – Why Passion Fades Over Time Dr. Esco explores how administrative demands dilute a clinician’s original motivation for entering medicine.08:20 – Four Keys to Organizational Alignment Helen outlines four ways healthcare organizations can align with providers’ values: communication, support, mentorship, and realistic expectations.11:11 – How to Stay Connected to Purpose in Tough Times Dr. Esco emphasizes the importance of institutional culture and mission clarity in supporting clinicians during burnout.12:59 – Re-engaging Disconnected Clinicians Helen describes how mentorship, leadership opportunities, and flexible work-life balance initiatives can help clinicians feel valued.15:01 – Lessons from High-Purpose Specialties Dr. Esco explains why specialties like behavioral and women’s health report higher purpose, rooted in deep patient connection.16:44 – Reducing Administrative Burden Helen stresses how cutting down on tasks like documentation and pajama time can reignite clinicians’ joy in practicing medicine.Resources:Full Report: Is Medicine Still a Calling? by Jackson Physician Search and Locum Tenens.comJackson Physician Search websiteLocum Tenens websiteConnect with Helen Falkner on LinkedInDr. Miechia Esco executive bioAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts.

In this episode, host Daniel Williams speaks with Dave Jenkins, healthcare executive at Cone Health and adjunct faculty at Winston-Salem State University. Jenkins shares his journey into healthcare leadership, the operational dynamics at Cone Health, and the evolving challenges in behavioral health. He dives into the critical role of technology, workforce engagement, and leadership development—offering valuable insights for anyone aspiring to lead in today’s healthcare environment. 00:50 Introduction and Guest Welcome02:00 Dave Jenkins' Career Pathway02:57 Overview of Cone Health04:15 Day-to-Day Operations at Cone Health05:33 Challenges and Opportunities in Healthcare06:50 Leadership Principles and Approaches08:39 Addressing Behavioral Health Needs11:23 Workforce Engagement and Staffing13:45 Involvement with MGMA15:25 Educator Role at Winston-Salem State University17:14 Future Trends in Healthcare Administration18:52 Advice for Aspiring Leaders20:01 Conclusion and FarewellResources:MGMA Fellowship ProgramCone HealthWinston Salem State University MHA ProgramConnect with Dave Jenkins on LinkedInAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett cover key healthcare headlines, from the ongoing shortage of medical assistants and tips to close staffing gaps, to the leadership lessons in crisis response and fallout from the Change Healthcare cyberattack. They also share findings on nurse retention from McKinsey’s latest survey and close with a nod to National Nurses Week. 00:49 Introduction and Hosts01:36 MGMA Stat Poll Results (MGMA Stat)05:08 Healthcare Leadership in Crisis (Physicians Practice)09:12 HHS Restructuring and Interoperability (MedCity News)11:30 United Health Cyber Attack Fallout (New York Times)15:16 National Nurses Week and Leadership (Health Leaders Media)17:29 Conclusion and FarewellAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

This episode of the MGMA Member Spotlight Podcast features Robin Fagala, Practice Manager at Conway OBGYN in Arkansas. Discussing her groundbreaking advocacy for maternal health, Fagala shares her journey of addressing critical healthcare challenges, securing increased Medicaid reimbursements, and ultimately helping to secure a $17 million federal grant to improve maternal health outcomes in Arkansas. Episode Highlights: Healthcare Career and Professional Background01:22 Robin's 26-year healthcare journey03:32 Conway OBGYN practice overviewMaternal Health Crisis in Arkansas07:12 Maternal mortality rates and challenges11:28 Lack of Medicaid-accepting OB/GYN providers14:53 Financial impact on healthcare providersAdvocacy and Data-Driven Problem Solving13:11 Using MGMA Data Dive platform15:17 Developing comprehensive documentation16:53 Persistent communication with state leadersReimbursement and Healthcare Policy14:53 Detailed analysis of OB/GYN procedure code reimbursements15:17 Presenting financial sustainability challenges22:35 Successful negotiation for fee schedule increasesProfessional Networking and Collaboration19:28 Leveraging MGMA and regional healthcare networks22:35 Importance of collaborative problem-solving23:08 Using professional resources to drive healthcare improvementsResources:Arkansas Foundation for Medical Care (AFMC)Connect with Rob Fagala on LinkedInConway OB-GYNAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of Ask MGMA, Daniel Williams and Cristy Good explore how medical practices can align their teams and leadership around a shared purpose by developing clear mission, vision, and values (MVV). They introduce MGMA’s new MVV Checklist and Culture Playbook, designed to help practices navigate change, improve engagement, and retain top talent.Key Highlights:00:54 – Introduction to the Ask MGMA podcast and today's focus on mission, vision, and values (MVV)02:35 – What are MGMA Playbooks and why they’re a key resource for practice leaders04:32 – Overview of the MVV Checklist: Why it was created and who it benefits06:26 – The first two steps of the MVV process: Preparation and stakeholder input08:00 – The importance of involving staff and stakeholders early in shaping MVV08:52 – How to incorporate MVV into operations, training, and employee evaluations10:27 – Future impact: How tools like the checklist can shape resilient, high-performing medical teams11:47 – Final thoughts from Cristy and Daniel on using the MVV Checklist and Playbooks effectivelyAdditional Resources:MGMA PlaybooksMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsEmail us at [email protected] if you would like to appear on an episode. If you have a question about your practice that you would like us to answer, send an email to [email protected]. Don't forget to subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett discuss the critical issue of burnout among healthcare administrators and clinicians, stressing the importance of a mindset shift to combat repetitive negative thinking (RNT). They highlight insights from Steve Brewer's article on burnout and Barbara Frederickson's positive psychology research. The episode also delves into ways to improve the patient experience through communication, technology, and culture, alongside a discussion on the impacts of recent healthcare policies. Additionally, the podcast covers strategies for effective physician onboarding and recruitment, providing actionable tips and resources from MGMA members and experts.Key Highlights:00:53 — Introduction and Podcast Overview01:34 — Healthcare Leadership and Burnout (MGMA Article)05:35 — Improving Patient Experience (Physicians Practice)09:11 — Healthcare Policy Concerns (Medical Economics)12:25 — Onboarding New Physicians (AMA Article)15:22 — Physician Recruitment Challenges (MGMA STAT)17:58 — Conclusion and Podcast Wrap-UpAdditional Resources:Steve Brewer articles on MGMASteve Brewer podcasts on MGMAMGMA EventsMGMA ConsultingMGMA DataDiveMGMA StatMGMA PodcastsContact:Email us at [email protected] if you would like to appear on an episode, and send an email to [email protected] if you have a question about your practice you would like us to answer and please subscribe to our network wherever you get your podcasts. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights Podcast, host Daniel Williams sits down with Steve Brewer, Chief Operating Officer of GI Associates, to explore a critical issue facing healthcare professionals: the psychological impact of burnout. Through an in-depth conversation, Brewer shares insights from his personal experience and research, challenging how we traditionally approach and discuss workplace stress and mental well-being.Key Takeaways:0:01:36 - Personal Journey: Steve Brewer discusses his firsthand experience with burnout in healthcare leadership0:09:48 - Neurological Impact: Chronic stress physically changes brain chemistry, strengthening negative neural pathways0:14:19 - Broaden and Build Theory: Positive emotions can expand awareness and build emotional and social resources0:17:48 - Positivity Cycle: Small acts of kindness can create a chain reaction of positive interactions0:22:22 - Leadership Self-Care: Fewer than 50% of healthcare leaders take steps to support their own resiliencyActionable Takeaways for Medical Practice LeadersAcknowledge reality, then actRecognize and address depressive rumination earlyCounter chronic stress with positive practicesShift meeting dynamics toward problem-solvingDesign wellness programs focused on well-being, not burnoutPractice and model the “Broaden and Build” approachReframe leadership roles around building resiliencePrioritize self-care as a leaderResources:MGMA Stat Poll on Healthcare Leader ResiliencyBarbara Fredrickson's Broaden and Build Theory researchConnect with Steve Brewer on LinkedInMGMA article: Can Focusing on Burnout Cause More Burnout?