Women in Healthcare: Empathy, Accountability, and Everyday Leadership
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Show Notes
In this episode of MGMA's Women in Healthcare podcast, host Adrienne Lloyd talks with Hayley Boling, CEO of Bowling Vision Center and Insight Surgery Center, about the realities of leadership, the importance of empathy and accountability, and the everyday moments that shape strong teams. They discuss mentorship, support networks, and the value of authenticity in healthcare and beyond.
- 00:03 — Introduction and Guest Background
- 02:12 — Creating a Culture of Accountability with Empathy
- 17:02 — Being a Woman Leader in Healthcare
- 27:52 — Finding Mentors and Building Support Networks
- 36:31 — Key Leadership Lessons: Progress Over Perfection
- 42:27 — Closing Thoughts and Thank You
Your Host:
Adrienne Palmer Lloyd, MHA, FACHE
CEO/Founder, Optimize Healthcare
MGMA Consultant | Certified John Maxwell Leadership Coach | Lean/Six Sigma Expert
CONNECT WITH Adrienne!
🌐 LinkedIn
🌐 Optimize Healthcare
📧 Email Adrienne
📅 BOOK A CALL
CONNECT WITH Haley!
🌐LinkedIn
MGMA Resources:
- MGMA Leaders Conference 2025: Learn more and register
- MGMA Membership: Access tools, communities and educational opportunities - Learn more and register
- MGMA Podcasts
Sponsor:
Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.