MGMA Podcasts

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Dr. Tom Schwieterman, the Chief Medical Officer and VP of Clinical Affairs at Midmark Corporation. The discussion focuses on the critical importance of accurate and consistent blood pressure measurement and how it impacts patient outcomes. With an extensive background spanning software engineering, medicine and business administration, Dr. Tom provides valuable insights into Midmark's innovative approach to enhancing the caregiver-patient experience.Key Takeaways:Dr. Tom's unique background, spanning software engineering, medicine, and business administration, has enabled him to bring a multifaceted approach to improving blood pressure measurement and patient outcomes at Midmark Corporation.Accurate and consistent blood pressure measurement is a critical aspect of patient care, often serving as the first diagnosis and treatment for many individuals, and Midmark's Better BP® initiative aims to address this through a comprehensive approach.Proper patient positioning, as identified by the American Heart Association and the SPRINT study, is a key factor in obtaining accurate resting blood pressure readings, with Midmark's research showing it can lower readings by an average of 7 points on the systolic and 4.5 points on the diastolic scale.Midmark is leveraging Dr. Tom's expertise in computer science and systems analysis to ensure consistency in blood pressure measurement, including hands-on testing and validation protocols, as well as exploring the use of AI and large language models to streamline clinical workflows.Seamless integration of blood pressure data into electronic medical records (EMRs) is a priority for Midmark, as they aim to minimize workflow disruptions and provide healthcare providers with accurate data that can be easily incorporated into their clinical decision-making processes.As the healthcare landscape evolves towards value-based care, Midmark sees opportunities to leverage its expertise in areas like infection prevention, blood pressure optimization, and diagnostic tools to become a true partner in addressing the challenges faced by healthcare providers.Resources:Midmark on the webAmerican Heart AssociationSPRINT studyBetter BP®MGMA Resources:MGMA StatAsk an AdvisorMGMA ConferencesMGMA ConsultingWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: [email protected] Reaves: [email protected] Luckett: [email protected] you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time!

In this episode of the Women in Healthcare podcast, host Adrienne Lloyd sits down with Kenyokee Crowell, a seasoned healthcare leader who has held key roles at organizations like the Cleveland Clinic and Highmark Health. Crowell shares her insights on effective physician collaboration, building organizational culture, and navigating career transitions.Actionable Takeaways:Prioritize transparency, trust, and relationship-building when collaborating with physicians to align on patient-centric goalsUnderstand an organization's culture and decision-making processes to drive sustainable change as a senior leaderDevelop a strategic career plan, including a 30-second elevator pitch, to own your growth and advocate for yourselfConsider work-life integration over strict "balance" - find ways to pursue personal interests while remaining professionally engagedBe open to calculated risks and new experiences to expand your skillset and perspective.Resources: Adrienne Palmer LloydConnect with Adrienne on LinkedInTo see other episodes of the Women in Healthcare Podcast, watch the video versions on YouTube, or apply to be on an upcoming episode, please visit: https://bit.ly/womeninhealthcarepodcastAdrienne’s Services & More Connect with Kenyokee on LinkedIn Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Business Solutions Podcast, host Daniel Williams sits down with Katie Holcomb, Product Marketing Manager at Surescripts, to discuss the vital role of interoperability in healthcare. Katie provides insights into Surescripts' mission to simplify healthcare data exchange and reduce clinician burnout. Tune in to learn about the Trusted Exchange Framework and Common Agreement (TEFCA), Qualified Health Information Networks (QHINs), and how these innovations are transforming patient care.Key Takeaways:Top three benefits of connecting to a QHIN as a clinician or medical practice: 1) Greater access to clinical information2) Reducing clinician and medical practice staff burnout3) More time with your patientsTop four ways connecting to a QHIN is different than the clinical data you may have access to today: 1) Expanded participation and reach in accessing clinical data2) The requirement that you have to GIVE information in order to GET information3) Ensuring network integrity4) Better patient matchingResources: Learn more about the Trusted Exchange Framework & Common Agreement (TEFCA) and Qualified Health Information Networks (QHIN) at: https://rce.sequoiaproject.org/tefca/ Surescripts.com/QHIN Contact your EMR or EHR vendor to make sure they get connected to a QHIN!Access Surescripts’ “QHIN Readiness Guide” at surescripts.com/QHINreadyCheck out this Medical Economics article from Dr. Lynne Nowak, Surescripts’ Chief Data & Analytics Officer: https://www.medicaleconomics.com/view/we-shouldn-t-let-nostalgia-cloud-the-real-impact-of-interoperability-in-health-care Join the TEFCA/RCE monthly informational calls (open to the public): https://sequoiaproject.org/events/

Welcome to the MGMA Week in Review podcast, hosted by Daniel Williams, senior editor at MGMA, and Colleen Luckett, editor and writer at MGMA. In this episode, Daniel and Colleen dive into a range of important healthcare topics and trends, including:Axios article on states regulating AI in healthcareBecker's interview with Dr. Mia Yang on the overlooked role of caregiversGallup poll on rethinking succession planningInnovative Healthcare article on reducing energy consumption in radiologyMGMA Connection magazine article "Future Proof Your Practice" by Tina DamicoMGMA Analytics cloud-based data analytics toolWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: [email protected] Reaves: [email protected] Luckett: [email protected] you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights Podcast, host Daniel Williams welcomes journalist, author and public speaker Celeste Headlee to discuss themes from her book Do Nothing: How to Break Away from Overworking, Overdoing, and Underliving. Headlee shares her personal experiences and surprising insights from her research along with practical strategies for finding balance and reclaiming one's sense of self.Key Takeaways:Sharing her personal journey into addressing burnout, Headlee discusses the parallels between the demands of journalism and the medical field while noting the common links of burnout in journalism and healthcare.As Headlee researched burnout, she encountered a series of "epiphanies" that challenged her long-held beliefs about the necessity of work for human fulfillment and well-being.Headlee's research uncovered evidence that for most of human history, people worked far fewer hours than the modern-day norm, with some cultures celebrating extended periods of rest and leisure.While technology itself is not inherently problematic, the constant presence of devices and the inability to distinguish between work and personal use can have detrimental effects.Sharing her own strategies, Headlee advocates for a more intentional and balanced approach to technology use such as setting time limits, creating "opening and closing" hours for email and social media, and even going on tech-free vacations.Headlee's overall message emphasizes the importance of reclaiming control over our lives and finding the balance that allows us to thrive professionally as well as personally.Resources:Celeste Headlee on the WebDo Nothing: How to Break Away from Overworking, Overdoing, and UnderlivingWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: [email protected] Reaves: [email protected] Luckett: [email protected] you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Week in Review Podcast, hosts Daniel Williams, Colleen Luckett, and Christy Good discuss several key topics in the healthcare industry. The hosts cover the rising costs of malpractice insurance, the financial burden of cancer screenings, strategies for effective leadership in the C-suite, and updates on important Medicare reform bills in Congress.Major Takeaways:Malpractice insurance premiums have increased for 68% of medical groups, with an average rise of 11%. The insurance industry is adopting AI to improve risk assessment and underwriting decisions.Christy Good emphasizes the importance of a dual focus on quality of care and risk management to mitigate legal risks, including adhering to evidence-based practices, continuous monitoring of outcomes, and open communication.The annual cost of cancer screenings in the US is estimated at $43 billion. Experts advocate for more cost-effective screening strategies and improved access to ensure all individuals receive early detection services.Hospital CEOs are reading books on leadership, innovation, and personal development to prepare their organizations for the future, including titles like "Good to Great" and "The Innovator's Dilemma."Two bills in Congress, the "Strengthening Medicare for Patients and Providers Act" and the "Provider Reimbursement Stability Act," could help stabilize physician payments and address Medicare's outdated budget neutrality policies.Direct Sources:Article on rising malpractice insurance costs: https://www.mgma.com/data/data-stories/nearly-68-of-medical-groups-report-an-increase-in-dArticle on cancer screening costs: https://www.medicaleconomics.com/view/us-cancer-screenings-come-with-a-43-billion-annual-price-tagArticle on hospital CEO reading habits: https://www.beckershospitalreview.com/hospital-management-administration/what-hospital-ceos-are-reading-to-prepare-for-the-future.html Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In the latest episode of the MGMA Insights Podcast, host Daniel Williams welcomes Liz Mahan, Director of Professional Development and Solutions at the Association for Advancing Physician and Provider Recruitment (AAPPR). Mahan shared her expertise in creating a strategic provider recruitment playbook that helps medical practices find and retain the right physicians for their organizations. Her background in theater arts management prepared her for the challenges of healthcare staffing, where she transitioned to in-house physician recruiting and eventually joined AAPPR to share her insights with the broader medical community. Mahan will host a session discussing how to develop a provider recruitment playbook at the upcoming MGMA Staffing Conference on August 15-16 in Burlington, Mass. Key Takeaways:Mahan emphasizes the concept of "recruit attention" - the idea that retention should be a top priority from the very start of the recruitment process. Practices must consider a provider's lifestyle preferences, values, and vision for their career to ensure a strong cultural and personal fit.To achieve this alignment, Mahan recommends that practices develop a comprehensive "provider recruitment playbook" that goes beyond a simple hiring checklist. This playbook should address the deeper questions of what the practice truly needs in a new provider.Diversity and inclusion are also key focus areas for Mahan and AAPPR. By prioritizing diversity in their recruitment efforts, practices can better serve their patient populations and foster a more engaged and productive workforce.Mahan stresses the importance of work-life balance for healthcare professionals, drawing on her own experience of burning out in the high-intensity theater industry.Resources:AAPPRMGMA Staffing ConferenceWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: [email protected] Reaves: [email protected] Luckett: [email protected] you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights Podcast, host Daniel Williams interviews Don Balasa, JD, MBA, the CEO and legal counsel of the American Association of Medical Assistants (AAMA). They discuss the evolving role of medical assistants in healthcare, the legal challenges they face, and the future growth of the profession.Main Takeaways:Medical assistants have expanded their roles from primarily clinical and administrative tasks to specializing in either clinical or administrative work while still needing education in both areas.The AAMA protects the rights of medical assistants, offers certification, and provides education and advocacy for the profession.Legal challenges for medical assistants include delegating advanced tasks, scope of practice variations by state and profession, and the rise of telemedicine.Medical assistants can help practices navigate staffing shortages by pursuing upward mobility and utilizing their education and credentials.The future of medical assisting is bright, with projected growth through 2024 and the launch of AAMA's new advisory service for outpatient care settings.Sources and Resources:American Association of Medical Assistants (AAMA): www.aama-ntl.orgFAQ on Medical Assistants: https://www.aama-ntl.org/medical-assisting/faqs-medical-assisting Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Week in Review podcast, hosts Daniel Williams and Colleen Luckett discuss key issues and insights for medical practice leaders. The episode covers the following topics:- Succession planning for medical practices, including lack of progress and best practices. Colleen notes that "just over a one in three medical group leader, so like 36%, to be exact, have a succession plan for leadership positions."- The importance of psychological safety in the workplace and its impact on team performance.- A new initiative in L.A. to address challenges in assisting the unhoused population.- The potential downsides of providing immediate access to medical test results to patients.- Leadership lessons from the TV series "Ted Lasso" and how to embrace curiosity, not judgment, in medical practice leadership.The hosts provide direct quotes, insights, and resources to help medical practice leaders solve problems and improve their organizations.Resources Mentioned:- MGMA Stat poll article on succession planning- July 2024 MGMA Connection magazine (digital version; requires login)- MGMA's free 2024 staff compensation report- Harvard Business Review podcast on psychological safety- Washington Post article on patient access to medical test results- Fierce Healthcare on social workers to help "unhoused population" in CA- MGMA article on leadership lessons from "Ted Lasso"We Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: [email protected] Reaves: [email protected] Luckett: [email protected] you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Member Spotlight Podcast, host Daniel Williams sits down with Tracy Schwartz, the Vice President of Operations at Ascension Medical Group in Texas. Tracy shares her healthcare career journey, from starting as a medical assistant to rising through the ranks and becoming a key leader. Schwartz discusses the unique challenges the healthcare industry faces and the strategies Ascension Medical Group is implementing to not only address these issues but also retain top talent.Key Takeaways:Tracy Schwartz's career progression from medical assistant to VP of Operations at Ascension Medical GroupThe importance of work-life balance, flexibility, and understanding employee needs in the healthcare industryReasons for employee turnover, including people leaving for non-healthcare jobs and the impact of the COVID-19 pandemicAscension Medical Group's approach to improving the onboarding process and supporting new hiresThe focus on leadership development as a critical factor in retaining associatesUpcoming event: Tracy Schwartz will be speaking at the MGMA Staffing Conference on August 15-16, 2022, in Massachusetts, on the topic of "Employee Turnover: Why Your Team is Leaving and What to Do About It"Resources:Ascension Medial GroupMGMA Staffing Conference We Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: [email protected] Reaves: [email protected] Luckett: [email protected] you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time!

Welcome to another episode of the MGMA Member Spotlight Podcast. In this episode, host Daniel Williams sits down with Jojy Schless, the Director of Operations at Geneva Eye Clinic. Jojy brings a wealth of experience in practice culture, staff retention, customer service, and leadership coaching. This episode delves into Jojy's unique career journey, the culture at Geneva Eye Clinic, and her passion for leadership development.Key Topics Discussed:Jojy's diverse background and path to her current role in healthcare operationsThe structure and focus of Geneva Eye Clinic, a small, independent multi-specialty ophthalmology practiceJojy's efforts to transform the practice's culture from one of "intimidation" to one aligned with the physicians' vision of high-quality care and work-life balanceJojy's passion for leadership development, mentoring, and helping team members reach their full potentialJojy's work-life balance strategies, including her podcast "The Deconstructed Woman"Resources and encouragement for other MGMA members to get involved in the organization's programs and communitySources and Resources:Geneva Eye ClinicMGMA CommunityThe Deconstructed Woman PodcastMGMA Managing Stress Program (contact Daniel Williams at [email protected] if interested)Jim Collins BooksWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: [email protected] Reaves: [email protected] Luckett: [email protected] Good: [email protected] you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Week in Review podcast, hosts Daniel Williams, Senior Editor at MGMA, and Colleen Luckett, Editor and Writer at MGMA, discuss the latest news and insights for medical practice leaders and MGMA members.Major TopicsBipartisan legislation to improve healthcare cybersecurity after a ransomware attackThe need for more institutional support for physicians treating addictionThe importance of flexible goal setting for personal and professional growthThe resurgence of nurse self-scheduling in healthcareKey TakeawaysHealthcare Cybersecurity Act:Introduced by Senators Jackie Rosen, Todd Young, and Angus King, this act aims to coordinate cybersecurity efforts between government agencies to protect patient data and healthcare systems.Support for Physicians Treating Addiction:Physicians lack the necessary training, resources, and administrative support to effectively treat addiction, leading to frustration and an uphill battle."We're expected to manage complex addiction cases, but without proper training and support, it's an uphill battle." - Physician quoted in the articleFlexible Goal Setting:Flexible goal setting, where goals are seen as adaptable and malleable, can enhance chances of success and foster a more fulfilling path to achieving aspirations."When goals are too rigid, they become a source of stress and frustration. Flexibility allows for a healthier relationship with our ambitions, making the journey as rewarding as the destination." - Erica Pandy, author of the Harvard Business Review articleNurse Self-Scheduling:Nurse self-scheduling, where nurses have autonomy to choose their own work shifts, is making a comeback due to electronic scheduling systems and nurses' demands for more flexibility. This can lead to higher job satisfaction, reduced burnout, and better patient care.ResourcesHealth Care Cybersecurity ActMedical Economics article on addiction treatmentFTC and Healthcare ConsolidationHarvard Business Review article on flexible goal-settingBecker's Clinical Leadership article on nurse self-schedulingWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: [email protected] Reaves: [email protected] Luckett: [email protected] Good: [email protected] you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights Podcast, host Daniel Williams sits down with Sarah Clark, owner of Sarah Clark Consulting, as she dives into the crucial aspects of improving patient experience and increasing profits within medical practices. This discussion explores practical strategies to help medical practice leaders tackle common challenges and elevate their operations.Major Takeaways:The 4 Ps to Success: Process: Streamlining administrative workflows to enhance efficiency and reduce patient wait times.People: Investing in staff training and development to improve patient interactions and satisfaction.Paperwork: Simplifying documentation processes to minimize errors and improve compliance.Patients: Focusing on patient-centric care to boost overall satisfaction and loyalty.Key Strategies for Enhancing Patient Experience: Implementing robust feedback systems to understand patient needs and expectations.Utilizing technology to facilitate better communication and streamline appointment scheduling.Increasing Profits Through Improved Processes: Identifying and eliminating bottlenecks in practice operations.Leveraging data analytics to make informed decisions about resource allocation and service offerings.Resources:Sarah Clark Consulting We Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: [email protected] Reaves: [email protected] Luckett: [email protected] Good: [email protected] you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights Podcast, host Daniel Williams speaks with Sharon Sagarra, MBA, FACMPE, owner of Sagarra Medical Consulting, and an MGMA Consultant. Sharon shares her extensive experience in healthcare management and provides actionable strategies for medical practice leaders to optimize compensation and benefits plans for their employees. Her insights are particularly relevant for those attending the upcoming MGMA Staffing Conference, where she will present on this very topic. Practical Takeaways for Medical Practices 1. Develop a Comprehensive Budget Maintaining a detailed budget is essential for managing financial challenges such as rising minimum wages and decreasing insurance reimbursements. "Make sure you're doing a budget. I was surprised the last two practices I was at did not have a budget," Sagarra emphasizes. A comprehensive budget helps practices monitor expenses, identify cost-saving opportunities, and allocate resources efficiently​2. Streamline Operations and Utilize Group Purchasing Streamlining operations and leveraging group purchasing organizations can significantly reduce costs. Sagarra advises, "Look at supplies that could be streamlined with maybe one or two vendors or group purchasing organizations." This strategy helps negotiate better rates and simplifies inventory management, reducing both costs and administrative burdens​.3. Automate to Improve Efficiency Implementing automation can help reduce payroll and overtime expenses while enhancing staff efficiency. Sagarra notes, "Automation of tasks can make things easier for your staff, reducing costs in payroll and overtime." Automating billing, appointment scheduling, and other administrative tasks frees up staff time for more impactful activities​.Resources Mentioned MGMA Staffing Conference Information Sagarra Medical Consulting Sharon Sagarra on MGMASharon Sagarra on LinkedIn Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Welcome to another episode of the MGMA Week in Review Podcast with hosts Daniel Williams, Senior Editor at MGMA, and Colleen Luckett, Editor and Writer at MGMA. In today's episode, we tackle some pressing issues facing medical practice leaders. We delve into the recent Medicare physician cuts, explore strategies to boost employee morale through modern benefits enrollment, discuss the rising costs of drug supplies and IT expenses, and highlight key findings from Press Ganey's patient experience report. We'll also touch on the concept of administrative harm and its impact on healthcare. Let's dive into these critical topics and uncover solutions that can help you navigate these challenges effectively.Major Takeaways:Medicare Physician Cuts:CMS has proposed a 2.8% decrease in Medicare physician fees for 2025, sparking concern among physician groups. Anders Gillberg, Senior VP of Government Affairs at MGMA, criticizes the proposal as "critically short-sighted."The American College of Rheumatology highlights a 29% decline in Medicare physician payments from 2001 to 2024.CMS defends the proposal, citing provisions for telehealth flexibilities, improved primary and behavioral healthcare, and enhanced caregiver training services.Boosting Employee Morale through Modern Benefits Enrollment:Todd Shyrock's article in Medical Economics emphasizes the importance of modernizing benefits enrollment to improve employee morale and reduce turnover rates.Digital solutions like self-service portals and comprehensive communication strategies are key to a successful enrollment process."A happy, well-informed staff is more productive and more likely to stay with your practice long-term," concludes Shyrock.Rising Costs of Drug Supplies and IT Expenses:MGMA's July 9 poll reveals significant increases in non-labor expenses, with drug supplies up 41% and IT expenses up 26%.Practices face challenges with drug shortages and rising costs, investing heavily in cybersecurity and EHR licensing.Internal training programs and hiring alternative staff to cover MA positions are strategies being used to address these challenges.Enhancing Patient Experience (PX) Report:Press Ganey's "Patient Experience in 2024" report shows significant improvements in PX scores, especially in ambulatory surgery and medical practices.Disparities persist among younger patients and underrepresented populations, highlighting the need for equitable care.Clear, consistent communication is vital for building patient trust and loyalty, leading to better outcomes and stronger patient-provider relationships.Administrative Harm:The term "administrative harm" refers to the negative consequences of administrative decisions on patient care and clinician well-being.Dr. Marisa Burdon's study in JAMA Internal Medicine highlights the lack of accountability for administrators and the impact on clinician burnout and job dissatisfaction.Strategies like administrative timeouts and inclusive decision-making can help mitigate these harmful decisions and improve patient care outcomes.Resources and Links:Medicare Physician Cuts Article - MedPage TodayBoosting Benefits and Morale Article - Medical EconomicsPress Ganey Patient Experience ReportAdministrative Harm Study - JAMA Internal MedicineThank you for joining us on this episode of the MGMA Week in Review Podcast. Be sure to check out the provided links for more in-depth information on these critical topics. We appreciate your support and look forward to bringing you more valuable insights in our next episode. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Member Spotlight podcast, host Daniel Williams sits down with Delores McNair, Division Administrator at Duke University School of Medicine, and Bryana Blanco, Nursing Development Specialist at AdventHealth. Together, they discuss the MGMA Mentorship Program, their personal healthcare journeys and the importance of mentorship in career development.Healthcare Journeys:Delores shares her inspiring journey from temp worker to healthcare administrator, emphasizing the crucial role that mentors played in her career progression. Highlighting the value of MGMA resources for early-career professionals, Bryana describes her experience as a nurse during the COVID-19 pandemic and her transition into healthcare administration.About the MGMA Mentorship Program:Delores and Bryana discuss their experiences with the MGMA Mentorship Program, highlighting its effective structure, flexibility, and the meaningful professional relationships it fosters. The program provides the following benefits to MGMA members at various career stages: A structured yet flexible framework for mentorship relationshipsFacilitated networking and relationship-building across different areas of healthcare administrationPairing mentees with mentors based on the mentee's expressed interests and goalsFlexible communication methods and frequency that accommodate both parties' schedules and preferencesOpportunities for both mentors and mentees to learn and grow professionallyAccessible and affordable, with options for student membershipsActionable Tips:If you are participating in the mentorship program as a mentee, take the initiative and reach out to your assigned mentor, setting up regular communication.Develop a clear set of goals and expectations for the mentorship relationship to maximize its benefits.Utilize various communication methods (email, text, video calls) to maintain regular contact with your mentor/mentee, respecting each other's time and preferences.Look for opportunities to give back to the healthcare community through volunteering or mentoring others, even early in your career.Seek out opportunities for continuous learning, such as MGMA's certificate programs to enhance your skillset.Resources:2024 MGMA Mentorship ProgramMGMA Certificate ProgramsMGMA ConferencesWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: [email protected] Reaves: [email protected] Luckett: [email protected] you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Welcome to the MGMA Insights podcast. In today's episode, we have the pleasure of speaking with Shep Hyken, a renowned customer service and experience expert. Shep is the Chief Amazement Officer at Shepard Presentations and has been inducted into the National Speakers Association's Hall of Fame for his lifetime achievements in professional speaking. With over 30 years of experience, Shep has worked with some of the world's best brands to build a culture centered around the customer. Today, we'll explore key findings from his latest ACA Study on customer service and discuss how healthcare providers can enhance their patient experience.Summary and ResourcesIn this episode, Shep shares valuable insights on the current state of customer service and experience, emphasizing the importance of delivering exceptional service in today's competitive landscape. Key topics discussed include:Customer Experience Trends: Highlighting how customer expectations have never been higher, Shep discusses the need for businesses to compare their service with competitors as well as every industry.Key Findings from the ACA Study: One notable statistic from Shep's study reveals that 79% of customers would switch to a competitor for a better customer experience. This underscores the need for businesses, including healthcare providers, to prioritize customer satisfaction.Strategies for Healthcare: Shep provides actionable strategies for medical practices to enhance patient experience, focusing on convenience and personalization.Building a Supportive Culture: Emphasizing the importance of a strong support network, Shep discusses how healthcare leaders can foster a collaborative and supportive environment among their staff.Future of Customer Experience: Looking ahead, Shep shares trends that will shape the future of customer service, particularly in the healthcare sector.For more information and resources, visit Shep Hyken's website at https://hyken.com/.We Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: [email protected] Reaves: [email protected] Luckett: [email protected] Good: [email protected] you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Welcome to the MGMA Week in Review Podcast. Host Daniel Williams, Senior Editor at MGMA, is joined by Cristy Good, Senior Advisor, and Colleen Luckett, Writer and Editor. We have an exciting episode lined up, combining insights from our 'Ask an Advisor' series with the latest developments in healthcare practices. Let's dive right in!Story 1: Importance of Language Services in Medical PracticesSummary: Effective communication in healthcare is essential, especially for patients with Limited English Proficiency (LEP). Our first story discusses the necessity of providing language interpreter services in medical practices to ensure patients receive the best care possible.Actionable Takeaways:Display Signage: Ensure signage about language services is clearly visible in waiting areas and reception desks.Multilingual Welcome Signs: Use bright and welcoming multilingual signs to greet patients.Language Cards/Posters: Provide language cards or posters for patients to indicate their preferred language.Direct Link to Article:Why Interpreters are Critical for Physicians, Not Just Their LEP PatientsAdditional Resources on this topic:ADA Requirements: Effective Communication | ADA.govClinicians’ Obligations to Use Qualified Medical Interpreters When Caring for Patients with Limited English Proficiency | Journal of Ethics | American Medical AssociationAre Medical Offices Required to Provide Medical Interpreters? (https://etranslationservices.com/uncategorized/are-medical-offices-required-to-provide-medical-interpreters/)Story 2: Mayo Clinic’s Drone Delivery ProgramSummary: The Mayo Clinic is pioneering the use of drones to deliver prescription medications, particularly to rural and underserved areas. This initiative aims to reduce delivery times and improve access to essential medications.Actionable Takeaways:Reduce Delivery Times: Use drones to transport medications swiftly, especially in emergencies.Overcome Terrain Challenges: Utilize drones for deliveries in complex terrains and various weather conditions.Improve Patient Outcomes: Ensure regular and reliable medication delivery for patients with chronic conditions.Direct Link to Article:Mayo Clinic’s Drone Delivery ProgramStory 3: Decreasing Physician BurnoutSummary: The latest survey from the American Medical Association shows a promising decline in physician burnout rates. Job satisfaction and stress levels have seen improvements, signaling positive trends in physician well-being.Actionable Takeaways:Increase Job Satisfaction: Implement measures to improve job satisfaction among physicians.Address Stress Sources: Focus on reducing job-related stress by addressing physician and support staff shortages.Enhance Value Perception: Ensure physicians feel valued within their organizations.Direct Link to Article:Positive Developments in Physician Well-BeingWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: [email protected] Reaves: [email protected] Luckett: [email protected] Good: [email protected] you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Business Solutions podcast, host Daniel Williams sat down with Tara Osseck, Regional Vice President of Recruitment at Jackson Physician Search, and Jenny Binner, Associate Vice President of Emergency Medicine Services at locumtenens.com. The discussion centered on the critical importance of effective onboarding processes for both permanent and locum tenens physicians, drawing insights from recent research conducted in collaboration with AAPPR. They also discuss the upcoming MGMA webinar on Elevating Physician Onboarding for Better Engagement, Impact and Long-Term Retention.Actionable tips:Develop a formal, comprehensive onboarding process that extends beyond basic orientation, focusing on relationship-building and long-term integration.Implement a system for gathering feedback from newly onboarded physicians to continuously improve the process.Create customizable onboarding checklists and templates that can be tailored for different roles and specialties.Establish clear communication channels and multiple points of contact for new hires during the onboarding process.Develop key performance indicators (KPIs) to measure the effectiveness of the onboarding program and make data-driven improvements.Resources:Jackson Physician SearchLocumtenens.comAAPPRMGMA Webinar: Elevating Physician OnboardingWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: [email protected] Reaves: [email protected] Luckett: [email protected] you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time!

In this episode of the MGMA Insights Podcast, host Daniel Williams welcomes guest Stewart Gandolf, CEO at Healthcare Success. Gandolf shares his extensive experience in healthcare marketing, dating back to the 1990s when he started teaching private practice doctors about effective marketing strategies. During the conversation, Gandolf provides an overview of the six basic levers of marketing strategies for medical practices, including traditional advertising, branding, digital marketing, patient experience, doctor referral building, and public relations. In the face of healthcare consumerism and increased competition, it's crucial for medical practices to adapt their marketing approach to protect and grow their patient base. According to Gandolf, this adaptation should consider the following strategies:1. Focus on the patient experience: Prioritize providing an exceptional patient experience, from the initial contact to post-visit follow-up. This can help build loyalty and encourage word-of-mouth referrals.2. Leverage digital marketing: Invest in a comprehensive digital marketing strategy that includes search engine optimization, paid advertising, social media, and reputation management. This can help you reach and engage with potential patients online.3. Differentiate your practice: Identify what makes your practice unique and highlight those differentiators in your marketing. This can help you stand out from the competition and attract the right patients.4. Protect your existing patient base: Implement strategies to retain current patients, such as email marketing, loyalty programs, and personalized outreach. This can help you maintain and grow your market share.5. Continuously adapt and innovate: Monitor industry trends and your competitors' activities, and be willing to adjust your marketing approach as needed. Staying agile and responsive can help you stay ahead of the curve.Resources Mentioned - Healthcare SuccessMGMA Resources:MGMA StatAsk an AdvisorMGMA MembershipMGMA ConsultingWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: [email protected] Reaves: [email protected] Luckett: [email protected] you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Podcast Network's Week in Review, hosts Daniel Williams and Colleen Luckett discuss a range of healthcare industry news and insights. They cover strategies for overcoming impostor syndrome in leaders, the impact of the Supreme Court's Chevron deference decision on healthcare policy, cybersecurity threats targeting the healthcare sector, and the Biden administration's investment in geriatric care training programs.Sources and Resources Mentioned:- Axios article: "Courts become the new health policy arena"- Becker's Hospital Review article: "Executives' playbook: Beating imposter syndrome"- Health IT Security article: "FBI and HHS released joint cybersecurity advisory on social engineering threats affecting healthcare sector"- Harvard Business Review article: "How to Talk to an Employee Who Isn't Meeting Expectations"- Fierce Healthcare article: "Biden administration awards $206 million to geriatrics clinician training programs"MGMA Resources:MGMA StatAsk an AdvisorMGMA MembershipMGMA ConsultingWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: [email protected] Reaves: [email protected] Luckett: [email protected] you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Member Spotlight, host Daniel Williams interviews Kendra Yahns, Executive Director of Perkins Spine and Sports Medicine. Yahns shares her journey in healthcare leadership, discusses the benefits of internship programs in private practices and emphasizes the importance of leadership training in healthcare management.Healthcare Leadership Journey: Starting on the frontlines provides valuable insight into leadership needs and patient flow.Transitioning between different healthcare sectors can offer unique perspectives on management.Internship Program Innovation:Internships can bridge the gap between academic education and practical skills in healthcare management.Well-structured internship programs can help practices stay lean while providing valuable experience to students.Recruitment Challenges:There's a disconnect between academic degrees and the skills required for entry-level healthcare management positions.Hiring managers often struggle to find candidates with the right mix of education and practical experience.Leadership Development:Creating a "leadership playbook" can help aspiring leaders navigate the complexities of healthcare management.Focusing on topics like communication, work-life balance, and HR best practices is crucial for effective healthcare leadership.Practical Solutions:Utilizing platforms like Handshake can help practices connect with potential interns from local universities.Developing targeted leadership training programs can address the specific needs of healthcare management roles.MGMA Resources:MGMA StatAsk an AdvisorMGMA MembershipMGMA ConsultingWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: [email protected] Reaves: [email protected] Luckett: [email protected] you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Member Spotlight podcast, host Daniel Williams welcomes Bill Kenney, CEO of Dermatology Consultants, to share his expertise in developing an employee wellness program. Bill discusses his background in healthcare management and social work. He outlines Dermatology Consultants' size and scope and his role overseeing 180 employees across four clinic locations. Kenney is a featured speaker at the upcoming MGMA Staffing Conference on August 15-16, 2022 in Burlington, MA. Key Takeaways- Investing in an outside consulting group was critical to keeping the wellness program on track and staff accountable. - Engaging physician leaders from the start helped gain buy-in for initiatives. - Quarterly competitions and a symbolic "goat trophy" drive fun, healthy competition between teams. - Involving staff in planning ensures activities appeal to their interests. - Measuring engagement, costs, satisfaction and goal achievement indicates program success. On Physician EngagementSome of the key challenges Kenney has faced faced in engaging physicians in wellness initiatives include:- Physicians' busy clinical schedules and time constraints - Difficulty finding wellness activities that appeal to physicians' interests - Lack of incentive or perceived relevance of wellness to physicians' work - Physician autonomy and reluctance to participate in "mandated" activities - Ensuring initiatives don't interfere with patient care workflows"To address these challenges, we spent time understanding our physicians' needs and perspectives," Kenney said. "We also involved physician leaders in planning to gain buy-in, and emphasized the benefits of wellness for both work and personal life. Making activities optional but highly encouraged also helped engagement."On Staff AccountabilitySome best practices for keeping staff accountable to wellness program goals and tasks include:- Setting clear, measurable goals and objectives at the beginning of each quarter or year - Tracking participation and progress regularly through our wellness software platform - Providing regular feedback and recognition to high-performing teams and individuals - Involving staff in goal-setting so they feel invested in the outcomes - Tying the wellness program to our overall company culture and mission - Having designated wellness champions on each team who encourage participationResourcesMGMA Staffing ConferenceDermatology ConsultantsWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: [email protected] Reaves: [email protected] Luckett: [email protected] you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Welcome to the MGMA Week in Review podcast. Hosted by Daniel Williams, Senior Editor at MGMA, and Colleen Luckett, Editor and Writer at MGMA. This episode covers the latest healthcare news and trends, including strategies for managing rising operating costs, solutions for staffing challenges, and innovative ideas for repurposing closed rural hospitals. Key Takeaways:Rising Operating Expenses (03:21 - 05:20)Stat Poll Results: 92% of medical group leaders report increased operating expenses in 2024, up from 89% in 2023.Cost Drivers: Major expense drivers include rising salaries (cited by 60% of respondents), medical supplies, and utilities.Financial Strategies: Practice leaders are combining offices, renegotiating contracts, and switching vendors to manage costs.Staffing Challenges and Solutions (05:21 - 08:50)Compensation Trends: Administrative staff saw a median total compensation increase of 4.7%, while nursing staff saw a 3.2% increase.Regional Variations: Western Region salaries are higher, with administrative staff earning a median of $62,000 annually compared to $55,000 in the Eastern Region.Retention Strategies: Emphasize competitive compensation, annual cost-of-living adjustments, and offering advanced degrees and specialized certifications.Staffing Solutions: Use locum tenens (16% of practices expect to increase usage) and contracted providers to fill staffing gaps and consider flexible work arrangements to retain talent.Healthcare Policy Changes and Uninsured Rate Projections (08:51 - 13:20)Future Projections: The uninsured rate is expected to rise from 7.7% in 2023 to 8.9% by 2034, adding approximately 1.7 million uninsured people each year.Impact on Practices: Prepare for potential increases in uninsured patients and explore policy advocacy to address these changes.Policy Discussions: Engage in ongoing policy discussions and legislative actions to mitigate the impact of these changes.Youth Anxiety Factors (13:21 - 17:20)Technological Impact: Michael Dowling's article discusses how rapid technological advancements and social media contribute to youth anxiety.Academic and Social Pressures: High expectations in schools and from parents increase stress among young people.Resilience Building: Foster environments that promote mental well-being, resilience, and healthy coping mechanisms.Rural Hospital Closures and Repurposing (17:21 - 20:50)Economic and Social Impact: Since 2010, 149 rural hospitals in the US have closed, with Tennessee experiencing the second-highest number of closures per capita.Innovative Solutions: Communities are repurposing closed hospitals into education centers, technology hubs, or treatment facilities.Case Examples: Somerville turned its closed hospital into a satellite campus, while Mackenzie repurposed theirs for a tech company.Direct Links to Resources Mentioned:MGMA StatRegister for MGMA Focus Staffing ConferenceDavid Gans’ Article on Financial ChallengesMichael Dowling’s Article on Youth AnxietyHealthcare Dive Article on Uninsured RateRepurposing Hospital SpaceWe Want to Hear From You: Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: [email protected] Luckett: [email protected] you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Welcome to another episode of the MGMA Insights Podcast, hosted by Daniel Williams. In this episode, Daniel interviews Lisa Stockdale, Director of Value-Based Care at Silver Cross Hospital. They discuss healthcare management, innovative care models, the importance of teamwork, and the integration of digital transformation to improve patient outcomes. Major TakeawaysValue-Based Care Implementation (6:00-11:30)Lisa's role involves managing approximately 70,000 value-based lives, focusing on improving outcomes in the ambulatory setting through various risk contracts and pay-for-performance models."We focus on delivering quality care that not only meets the needs of our patients but also optimizes healthcare resources effectively."Remote Care Management (18:30-23:00)A significant initiative at Silver Cross involves engaging patients with chronic conditions through a text-based platform. This program has shown an average savings of $1,400 per beneficiary per year."We are starting to see trends of approximately $1,400 per beneficiary per year savings for patients that are actively participating in this program."Teamwork and Collaboration (13:45-17:30)Emphasizing the importance of teamwork, Lisa discusses how collaboration across different departments and with external partners has been crucial to their success."Partners are what help us be successful. Teams and partners—that's a lot of what I do, building teamwork across a variety of different areas."Community Engagement and DEI (24:00-26:30)Lisa's work includes translating care plans into Spanish, hiring bilingual staff, and ensuring equitable access to healthcare services."We have a certified medical translator on the team to assist with communication barriers."Personal Wellness (29:00-32:00)Lisa stresses the importance of self-care and maintaining a routine that includes meditation, yoga, and exercise to stay balanced and effective in her professional role."I'm very protective of my morning time, which includes meditation, quiet time, and exercise."Resources and Links MentionedMGMA DataDive: Explore benchmarking and staffing models to support medical group operations.Credentialing Webinar: MGMA Webinar on CredentialingYoga App: Asana RebelFor more insights and resources, or if you would like to be featured on the MGMA Member Spotlight, please contact Daniel at [email protected]. Thank you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Welcome to the MGMA Week in Review podcast. Hosted by Daniel Williams, Senior Editor at MGMA, along with co-host Colleen Luckett, Editor and Writer at MGMA. This episode covers the latest healthcare news and trends, including innovative ways to attract younger generations to healthcare careers, essential tips for transitioning practice ownership, and updates on significant industry events. Let's dive in!Key TakeawaysStrategies to Attract Younger Generations to Healthcare (02:16 - 08:51) - Key insights from the Health Impact Forum on making healthcare careers appealing to younger generations. - Emphasis on virtual technologies, tech-savvy work environments, and work-life balance initiatives.2. Preparing for Practice Ownership Transitions (08:52 - 12:09) - Steps for planning smooth transitions in practice ownership. - Highlighting the importance of valuing your practice accurately, maintaining clear communication, and seeking legal advice.3. Updates on Healthcare Data Breach (12:10 - 14:50) - Latest information on the Change Healthcare cyber attack and the Biden administration’s response. - Details on the extended grace period for out-of-network billing arbitration and the closure of the CMS advanced payments program.4. Lessons from Young Leaders in Healthcare (14:51 - 19:56) - Insights from a 24-year-old CEO’s experience in hospital management, as featured in Becker’s Hospital Review. - Importance of adaptability, communication, mentorship, and continuous learning in leadership roles.5. MGMA Stat Poll Results (19:57 - 24:15) - Analysis of the latest MGMA Stat Poll results, showing increased interest in adding Advanced Practice Provider (APP) roles in 2024. - Significance of APPs in expanding access to care and innovative staffing solutions for practices.Direct Links to Resources Mentioned:1. How to Turn Healthcare into a Cool Career - Health Leaders2. Gen Z Slang - Wikipedia3. Navigating Ownership Transitions: A Guide for Private Medical Practices - Medical Economics4. Change Healthcare Cyber Attack Updates - Healthcare Dive and Reuters5. What a 24-Year-Old CEO Has Learned Two Years In - Becker’s Hospital Review6. MGMA Stat Poll ResultsWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: [email protected] Reaves: [email protected] Luckett: [email protected] you for tuning in to the MGMA Podcast Network. Please subscribe and leave us a review. See you next time! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Welcome to another episode of the MGMA Insights Podcast. Today, we have Andy Swanson, MGMA's Senior Vice President of Product Strategy and Sales, joining us. In this episode, we dive into MGMA’s strategic approach to face-to-face conferences, the Advanced Strategy for Medical Practice Leaders book series, and new initiatives tailored to support medical practice leaders. Episode Takeaways:Face-to-Face Spring Conferences: These events are crucial for advanced practitioners looking to deepen their knowledge in finance and operations. Andy emphasizes the value of peer interactions and real-world case studies to enhance learning and problem-solving.Quote: “The genius of the face-to-face conferences is in-depth operational adoption conversations about not just tech, but broader strategies to optimize workforce and resources.”Advanced Strategy Book Series: The series targets experienced practitioners aiming to elevate their expertise. The books offer comprehensive guides on advanced practices in finance, HR, and operations.Quote: “What you'll find in our already deployed finance and HR books, and soon in our operations book, is the guide for someone who's been in the field but wants to take it to the expert level.”Staffing and Private Practice Conferences: These new conferences focus on critical areas like HR management and the unique challenges faced by private practices.Quote: “The staffing conference will cover workforce management, and the private practice conference will address the distinct challenges faced by independent medical practices.”Leaders Conference and Resource Groups: The conference will feature specialized resource groups to facilitate discussions among peers facing similar challenges, enhancing leadership skills across various levels.Quote: “We found success with what we're calling resource groups or affinity groups, and we're going to expand this to include more specialized discussions.”Direct Sources and Resources Mentioned:Advanced Strategy for Medical Practice Leaders Book Series:Financial Management: Available NowHuman Resources Management: Available NowOperations Management: Coming SoonUpcoming Conferences:MGMA Staffing Conference (August 15-16, Boston): Learn MoreMGMA Private Practice Conference (August 22-23, Annapolis): Learn MoreMGMA Leaders Conference (October 6-9, Denver): Learn MoreWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on an MGMA podcast. Email us at:Daniel Williams: [email protected] Reaves: [email protected] Luckett: [email protected] you for tuning in to the MGMA Podcast Network! Don't forget to subscribe and leave us a review. See you next time! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

This episode of the MGMA Week in Review podcast features an in-depth look at several critical issues in healthcare today. Hosts Daniel Williams and Colleen Luckett explore the impact of clinical documentation burdens, the essential role of listening in patient care, recent trends in employee benefits, strategies to stay relevant in the healthcare job market, and the implications of concierge medicine.Discussion Points:Clinical Documentation Burden:Article: "Nearly 75% of health workers say documentation impedes patient care: survey" by Emily OlsenSummary: The article discusses the significant impact of excessive clinical documentation on healthcare workers and patient care. It highlights survey results indicating that 77% of healthcare professionals work late to complete their notes, contributing to burnout.Link: Healthcare Dive ArticleThe Importance of Listening in Healthcare:Article: "Stop and Listen: How Listening to Patients and Families is Ever-Important for Optimal Care" by Vishal ChatrathSummary: Chatrath emphasizes the critical role of listening in patient care, sharing a story that illustrates the transformative impact of truly hearing patients. The article calls for improved communication skills training and a greater focus on patient-centered care.Link: KevinMD ArticleAdjustments in Employee Benefits:Source: MGMA Stat poll resultsSummary: The latest MGMA Stat poll reveals that only 21% of medical groups have expanded or improved benefits offerings in the past year, with many organizations holding steady or even reducing benefits.Link: MGMA StatFacing the Fear of Obsolescence:Article: "Face Your Fear of Becoming Obsolete" by Nicholas Pearce and Gregory NguyenSummary: The article discusses the widespread fear of becoming irrelevant in a rapidly evolving job market and offers strategies such as continuous learning, developing a growth mindset, and networking to stay relevant.Link: Harvard Business Review ArticleConcierge Medicine:Article: "Concierge Medicine: The Good, the Bad, and the Ugly" by N. Adam Brown, MD, MBASummary: Brown's article examines the growing trend of concierge medicine, highlighting the benefits of personalized, accessible care and the potential downsides, including exacerbating healthcare disparities and ethical concerns.Link: MedPage Today ArticleMGMA Resources:MGMA StatMGMA PodcastsMGMA ConferencesMGMA ConsultingWe Want to Hear From You:Let us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on the member spotlight podcast. Email us at:Daniel Williams: [email protected] Reaves: [email protected] Luckett: [email protected] you for tuning in to the MGMA Week in Review podcast! Don't forget to subscribe and leave us a review. See you next time! Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

This episode of the MGMA Business Solutions podcast features John Poli, Industry Principal for Healthcare at RingCentral. With over 20 years of experience in healthcare leadership, Poli has been at the forefront of leveraging innovative technology to drive digital transformation and business strategy. Chatting with host Daniel Williams, Poli discusses how AI is revolutionizing healthcare communications. He goes on to share innovative applications of AI to assist live agents in call centers while providing a roadmap to utilizing AI's full potential in healthcare communication strategies.Would you like to learn more?To dive deeper into this topic, check out our webinar on using AI in healthcare contact centers, where you can hear from John Poli and also gain continuing education credits!Resources:RingCentral on the WebJohn Poli on LinkedInMGMA Resources:MGMA StatAsk an AdvisorMGMA ConferencesMGMA ConsultingWE WANT TO HEAR FROM YOULet us know if there's a topic you want us to cover or an expert you would like us to interview or if you'd like to appear on the member spotlight podcast. Email us at [email protected], [email protected] or [email protected].

This episode of the MGMA Weekend Review Podcast is hosted by Daniel Williams and Colleen Luckett. Key topics include HHS reversing course on breach notifications, primary care physician compensation, bipartisan support for healthcare reform, the impact of medical debt, and improving obesity treatment training.Major Takeaways:- HHS will now allow Change Healthcare to file breach notifications for organizations affected by the February ransomware attack. This provides relief for impacted groups.- The AMA payment system favors specialists over primary care doctors, leading to a shortage. Improving primary care compensation could improve outcomes and lower costs. - Rare bipartisan support for site neutral payments to address healthcare consolidation and rising costs.- Medical debt takes a significant toll on patient health through financial stress and avoidance of care. Efforts are needed to reduce costs and debt burdens.- Improper prescribing of weight loss drugs without training can harm patients. More obesity treatment training is required as drug approvals increase.Direct Quotes: "Financial toxicity is a real and growing concern in healthcare. It's crucial that we address the underlying issues driving medical debt to improve patient outcome." - Dr. Ron Robert ZieglerSources:- The Record - "HHS reverses course allows change healthcare to file breach notifications for others"- MedPage Today - "Second opinions how the AMA undermines primary care" - Fierce Healthcare - "Site neutral payments draw blanket bipartisan support at House budget hearing"- Physicians Practice - "Is medical debt making patients sicker?"- Axios - "America's Doctors need more obesity medicine training"MGMA Sources:Ask an AdvisorMGMA MembershipMGMA ConsultingWE WANT TO HEAR FROM YOULet us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on the member spotlight podcast. Email us at [email protected] or [email protected]. If you have a question for our senior advisor, Cristy Good, email [email protected]. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Introduction:Welcome to another episode of the MGMA Insights Podcast, hosted by Daniel Williams. In this episode, Daniel sits down with Cristy Good, Senior Advisor at MGMA, to chat about the essential Human Resources strategies every medical practice leader should know. Cristy, a former healthcare practice administrator and a co-author of MGMA’s new book, Advanced Strategy for Medical Practice Leaders: Human Resources Management Edition, shares her wealth of experience and practical advice on navigating the complexities of HR in the healthcare industry.Episode Highlights:1. Introduction to the HR Management Edition: - Daniel and Cristy discuss the new book's release and its significance for medical practice leaders. - Emphasis on aligning HR strategies with organizational goals to enhance operational efficiency and regulatory compliance.2. Cristy’s Journey and Insights: - Cristy shares her career path from laboratory work to healthcare practice administration, highlighting how these experiences shaped the book’s content. - Key lessons learned from her 20 years in healthcare practice management, focusing on HR’s pivotal role.3. Major Challenges in HR for Medical Practices: - Addressing staffing issues, turnover, and burnout in medical practices. - Importance of work-life balance and the role of HR in fostering a supportive work environment.4. Strategic HR Partnership: - How HR can help medical practices achieve their goals by partnering strategically on hiring, compliance, and culture building. - Real-life examples of effective HR strategies in practice.5. Key Performance Indicators (KPIs) for HR: - Discussion on essential KPIs such as employee turnover rate, time to fill positions, compliance training, and absentee rate. - Importance of tracking these metrics to ensure a high-performing and compliant workforce.6. Evolution of HR in Healthcare: - The impact of AI and technology on HR practices, including recruitment and predictive analytics. - Future trends in HR, such as flexible work arrangements and integrating social determinants of health.Quotes:- “I learned by drinking from a fire hose. I made mistakes and learned from them, and I wanted to share that knowledge to help others.” – Cristy Good- “HR needs to align with organizational goals. They help set these goals, ensure regulatory compliance, and enhance operational efficiency.” – Cristy Good- “You don’t want to take the 'human' out of human resources. AI can help, but we need to use it wisely and maintain the human element.” – Cristy GoodResources and Links:- MGMA “Ask an Advisor” Feature: Go to MGMA.com and click on the green "Ask MGMA" button in the bottom right-hand corner of your screen- New Book! "Advanced Strategy for Medical Practice Leaders: Human Resources Management Edition"- Join the MGMA Managing Stress Community Group: Email Daniel Williams at [email protected] or Cristy Good at [email protected] to join the ongoing stress management sessions. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this MGMA Member Spotlight Podcast episode, host Daniel Williams speaks with Tony Schier, Executive Director of Cheyenne Obstetrics and Gynecology, about implementing successful human resources practices. They discuss strategies for developing employee skills, tracking performance goals, conducting effective interviews, and onboarding new hires. Tony contributed to MGMA's newest book, Advanced Strategy for Medical Practice Leaders: Human Resources Management Edition. Summary: Tony shares how his practice evaluates staff annually and encourages career development through certifications and training. He explains how setting organizational, department, and individual goals tied to key metrics helps improve performance in areas like patient satisfaction. Tony also discusses prioritizing integrity and cultural fit when interviewing candidates. The conversation provides insights on developing employees, implementing performance reviews, and strengthening recruitment practices at small medical offices.Takeaways:- Performance reviews focus on open-ended questions about accomplishments rather than a 1-5 scale to encourage dialogue. Goals are set to improve patient satisfaction scores and financial metrics like days in AR.- When hiring, integrity and cultural fit are priorities. Schirer assesses soft skills during interviews and ensures fairness.- New hires complete onboarding materials online and receive orientation, training, and shadowing with a mentor.Sources:Cheyenne Obstetrics and GynecologyAdvanced Strategy for Medical Practice Leaders: Human Resources Management EditionMGMA Sources:Ask an AdvisorMGMA MembershipMGMA ConsultingWE WANT TO HEAR FROM YOULet us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on the member spotlight podcast. Email us at [email protected]. If you have a question for our senior advisor, Cristy Good, email [email protected]. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this MGMA Week in Review podcast episode, Daniel Williams and Colleen Luckett discuss the shocking costs of ignoring mental health issues, strategies medical groups use to recruit nurses, and ways to prevent physician burnout through mindfulness and partnerships.Key Takeaways and Resources:(Healthcare Finance News) - Colleen shares a recent analysis projecting that avoidable healthcare costs from mental health inequities could reach $1.3 trillion by 2040. (Harvard Business Review) - Leaders can improve decision-making by embracing diverse questioning techniques. (MGMA Stat) - Despite challenges, medical groups have increased clinician productivity and compensation by 4-6% through strategies like extended hours and increased telehealth usage. (MedPage Today)—Despite numerous challenges, medical practices' resilience and adaptability have led to increased productivity and compensation. (Medical Economics) - Preventing burnout includes mindfulness practices, congressional support for the Dr. Lorna Breen Health Care Protection Act, and applying the NIOSH Impact Wellbeing Guide within organizations. MGMA Resources:Ask an AdvisorMGMA MembershipMGMA ConsultingWE WANT TO HEAR FROM YOULet us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on the member spotlight podcast. Email us at [email protected] or [email protected]. If you have a question for our senior advisor, Cristy Good, email [email protected]. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In the latest episode of the MGMA Insights Podcast, host Daniel Williams welcomes Dr. Jennifer Taylor, Lead Medical Director at Humana, to discuss crucial topics affecting medical practice leaders today. Dr. Taylor shares the importance of effective communication among medical professionals, strategies for achieving a balanced work-life dynamic, and mentorship's value in the healthcare industry. These insights also offer valuable guidance on addressing burnout and enhancing team dynamics while utilizing available resources for better practice management.Actionable InsightsDr. Taylor's expertise and practical advice provide invaluable guidance for medical practice leaders aiming to foster better communication, achieve work-life balance, and support their teams effectively. Here are some actionable steps based on her insights:Enhance Communication:Implement regular team meetings and feedback sessions to foster open dialogue and quickly resolve issues.Use clear, concise language, and listen actively and empathetically to prevent misunderstandings and enhance team dynamics.Foster a culture of transparency and collaboration to navigate challenges more effectively.Achieve Work-Life Balance:Set clear boundaries between work and personal life to maintain balance.Recognize the signs of burnout early and take proactive steps, such as taking breaks and delegating tasks.Ensure a robust support system at work and home, and participate in hobbies, exercise, and meditation to maintain mental and physical health.Promote Mentorship:Seek out mentors for guidance and support in navigating complex career paths.Take on mentoring roles to help develop the next generation of healthcare professionals and foster personal growth and professional development.ResourcesHumana's Wellness ProgramsDr. Taylor on Medicare PlanningDr. Taylor on LinkedInMGMA ResourcesMGMA StatAsk an AdvisorMGMA MembershipMGMA ConsultingWE WANT TO HEAR FROM YOULet us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on the member spotlight podcast. Email us at [email protected]. If you have a question for our senior advisor, Cristy Good, email [email protected]. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

On this episode of the MGMA Insights Podcast, host Daniel Williams sits down with Eric Schwab, COO of Preferred Primary Care Physicians. Eric shares his journey from real estate to becoming a leader in healthcare management. He discusses leading Preferred Primary Care, the largest independent primary care group in Western Pennsylvania with over 90 providers. Eric also details the strategic shift to value-based care and how data and wraparound services improved patient outcomes. Major Takeaways:Building a culture of care and family at Preferred Primary Care through benefits, communication and staff developmentImplementing systems and infrastructure to successfully transition to value-based care contracts Utilizing data to inform care protocols and identify at-risk patients for proactive interventionDeveloping healthcare managers through mentoring and challenging assumptionsAchieving work-life balance as a healthcare leader through boundaries, planning and limiting reactivityMGMA Resources:MGMA StatAsk an AdvisorMGMA MembershipMGMA ConsultingWE WANT TO HEAR FROM YOULet us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on the member spotlight podcast. Email us at [email protected]. If you have a question for our senior advisor, Cristy Good, email [email protected]. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Welcome to this week's episode of the MGMA Week in Review podcast, hosted by Daniel Williams and Colleen Luckett. In this episode, Colleen and Daniel discuss the growing role of AI technology, like ambient transcription, in healthcare. They also cover strategies for implementing lessons from leadership programs and navigating trade issues. Colleen shares a story about pufferfish and highlights how practices can approach negotiations.Takeaways:- Ambient AI shows promise but still needs human review for quality (MGMA Stat)- Gradual change and team involvement help apply lessons from events (HBR) - Identifying unique strengths allows practices to take control in negotiations (Physicians Practice)- Trade policies and litigation trends impact costs and provider roles (Fierce Healthcare)- Consider becoming an expert witness if interested in that professional path (MedPage Today)MGMA Resources:MGMA StatAsk an AdvisorMGMA MembershipMGMA ConsultingWE WANT TO HEAR FROM YOULet us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on the member spotlight podcast. Email us at [email protected] or [email protected]. If you have a question for our senior advisor, Cristy Good, email [email protected]. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights podcast, host Daniel Williams sits down with renowned small talk expert and author Deborah Fine to discuss her transformation from introverted engineer to communication skills coach. Debra shares her experiences developing her small talk skills and offers practical advice for effectively navigating social interactions in personal and professional settings. They also discuss updates to her book The Fine Art of Small Talk.Key Takeaways: -Small talk is important for developing relationships both personally and professionally. It acts as an "appetizer" to get to know someone.-People should assume the burden of making others comfortable in conversations by asking questions, showing interest, and finding common ground.-Ask open-ended questions and be a good listener to avoid mundane small talk and truly learn about the other person.-Gracefully exit boring conversations when needed by using strategies like mentioning the need to greet someone else.-Be mindful of word choices to avoid putting one's foot in their mouth or bringing up sensitive topics inappropriately.-Find ways to stay regularly connected with family and friends, even if just through brief daily check-ins like playing Wordle together.-An updated edition of The Fine Art of Small Talk features two new chapters that cover political conversations and managing conversations around loss.Sources and Resources:Debra Fine's book "The Fine Art of Small Talk"MGMA Resources:MGMA StatAsk an AdvisorMGMA MembershipMGMA ConsultingWE WANT TO HEAR FROM YOULet us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on the member spotlight podcast. Email us at [email protected]. If you have a question for our senior advisor, Cristy Good, email [email protected]. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Member Spotlight podcast, host Daniel Williams interviews Marie Eslick, Director of Human Resources at Apex Dermatology and Skin Surgery Center, about her strategies for managing HR in a rapidly growing dermatology practice. Eslick shares the journey of Apex's expansion from one location to 14 locations across multiple cities. She underscores her commitment to fostering a robust organizational culture through recognition programs, clear communication of values, and employee engagement initiatives. Eslick's strategies for competitive benefits and compensation packages, streamlined recruiting and onboarding processes, and ensuring cultural fit for new hires have been instrumental in this growth.Main Takeaways:Prioritizing organizational culture and a people-first approach to support rapid growthImplementing recognition programs, clear values communication, and sponsorship of charity events Negotiating competitive benefits packages and adding voluntary coverage optionsUtilizing applicant tracking systems and checklists to improve hiring and onboardingFocusing on cultural fit through phone screens and on-site interviewsNew MGMA BookEslick is also featured in the new MGMA book "Advanced Strategy for Medical Practice Leaders: Human Resources Management Edition." Unlock the secrets to success in medical practice HR management with "Advanced Strategy for Medical Practice Leaders: Human Resources Management Edition. "Empower your team, optimize your organizational culture and chart a course toward excellence in HR management. Be sure to get your copy when this book comes out May 2024 and embark on a transformative journey toward building a stronger, more resilient medical practice. Foster a thriving workplace culture and unlock the full potential of your medical practice with this essential guide. Sources Mentioned: Marie Eslick, Director of Human Resources at Apex Dermatology and Skin Surgery CenterApex Dermatology website ADP applicant tracking and HR systems Miles for Melanoma charity eventMGMA Resources:MGMA StatAsk an AdvisorMGMA MembershipMGMA ConsultingWE WANT TO HEAR FROM YOULet us know if there's a topic you want us to cover or an expert you would like us to interview or if you'd like to appear on the member spotlight podcast. Email us at [email protected]. If you have a question for our Sr Advisor Cristy Good, email [email protected]. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

On this MGMA Week in Review episode, hosts Colleen Luckett and Daniel Williams discuss the latest results from the MGMA STAT poll on medical groups' value-based care strategies. They also explore strategies for supporting mental health in the workplace and highlight a new approach one health system took to medical debt collection that improved access to care.Links:- MGMA STAT Poll: Latest results on medical groups' value-based contracting plans and the challenges of transitioning payment models. - Mental Health Awareness Month: Highlights from a Harvard Business Review article on strategies for organizations and individuals to support mental well-being at work. Tips for setting boundaries and taking breaks.- Case Study: Why one New York health system stopped suing patients. Rochester Regional Health's shift to a more compassionate approach, focusing on helping patients access insurance, financial aid, and payment plans instead of aggressive collections, has had a profound positive impact. This new approach has not only improved access to care but also instilled hope and optimism in the healthcare community.Other Sources Mentioned:- Women in Healthcare Podcast with Doral Jacobsen- Doral Jacobsen's negotiation ninja webinar- MGMA payer contracting seminar on June 19MGMA Resources:MGMA StatAsk an AdvisorMGMA MembershipMGMA ConsultingWE WANT TO HEAR FROM YOULet us know if there's a topic you want us to cover or an expert you would like us to interview or if you'd like to appear on the member spotlight podcast. Email us at [email protected] or [email protected]. If you have a question for our Sr Advisor Cristy Good, email [email protected]. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights podcast, host Daniel Williams interviews Scott Becker, founder and CEO of Becker's Healthcare. Becker, who will be a mainstage speaker at the upcoming MGMA Operations Conference in Chicago, shares his journey from law school to healthcare media, discussing how he built his influential platforms and multidisciplinary approach to healthcare law and finance.Becker discusses his unexpected path to law school and healthcare, detailing how he founded Becker's Healthcare by recognizing opportunities in digital media. He also discusses his passion for building successful teams and businesses, sharing insights on cultivating interests over time. The conversation also touches on his favorite Chicago sports memories, law school at Harvard with Barrack Obama, and strategies for managing multiple ventures effectively.Main Takeaways:- Identify niche opportunities and double down on what works- Cultivate passions and interests over time- Build strong teams to allow you to focus on work you enjoyResources:- Becker's Healthcare- Scott Becker on LinkedIn- MGMA Operations ConferenceMGMA Resources:MGMA StatAsk an AdvisorMGMA MembershipMGMA ConsultingWE WANT TO HEAR FROM YOULet us know if there's a topic you want us to cover, an expert you would like us to interview, or if you'd like to appear on the member spotlight podcast. Email us at [email protected]. If you have a question for our senior advisor, Cristy Good, email [email protected]. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode, host Daniel Williams meets with Amy Lafko to explore her transformative journey from physical therapist to healthcare consultant. Listeners will learn about Amy's career progression, from her initial experiences in a trauma hospital to her pivotal roles in rehabilitation and urgent care settings and, ultimately, her shift into consulting. She shares key lessons on team building, the importance of mentorship, and her development of the people-first methodology that underpins her current consulting practice.Key Takeaways:Transition from clinical physical therapy to leadership and consulting roles in healthcareUtilization of mentorship and continuing education to navigate career changes and leadership challengesDevelopment of the people-first methodology to enhance employee satisfaction and patient careStrategic adaptation to hybrid and remote work environments in healthcare settingsEmphasis on continuous learning and development, highlighted by participation in programs like the Goldman Sachs 10,000 Small Businesses initiativeAdvocacy for operational changes that prioritize team engagement and support within healthcare practicesSources and Resources:Amy Lafko’s Professional Profile on MGMAPeople First: A Proven Method for an Exceptional Healthcare Practice (Book by Amy Lafko)Amy’s insights on emotional intelligenceAmy on better communicationMGMA Resources:MGMA StatAsk an AdvisorMGMA ConferencesMGMA ConsultingWE WANT TO HEAR FROM YOULet us know if there's a topic you want us to cover or an expert you would like us to interview or if you'd like to appear on the member spotlight podcast. Email us at [email protected]. If you have a question for our Sr Advisor Cristy Good, email [email protected]. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Join hosts Daniel Williams and Colleen Luckett in this comprehensive MGMA Week in Review episode as they explore pressing healthcare issues today. From the latest cybersecurity measures to groundbreaking research in Alzheimer's disease and innovative strides in nursing education, this episode covers a spectrum of topics critical to healthcare professionals. Gain valuable insights and tips to safeguard your practice, understand genetic influences on Alzheimer's, and learn about new methodologies shaping the future of nursing.Sources and Resources Discussed:Medical Economics: Article by Sanjay Bhakta on cybersecurity defenses in the age of generative AI.Becker's Hospital Review: Article discussing new research on the genetic links to Alzheimer's disease.Fierce Healthcare: Article on the need for evolving nurse education by Amber Cools.Colorado Legislative Website: Information on new bills passed for investing in healthcare workforce education.MGMA Stat Poll: Results and analysis on how healthcare providers handle patient payment options.MGMA Resources:MGMA StatAsk an AdvisorMGMA MembershipMGMA ConsultingWE WANT TO HEAR FROM YOULet us know if there's a topic you want us to cover or an expert you would like us to interview or if you'd like to appear on the member spotlight podcast. Email us at [email protected]. If you have a question for our Sr Advisor Cristy Good, email [email protected]. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode, host Daniel Williams sits down with Julie Bouziotis to discuss her career journey from English literature student to healthcare administrator. Listeners will gain insights into Julie's path, from her unexpected start in orthopedics to taking on leadership roles in dermatology. She shares lessons learned along the way about developing skills, empowering teams, and lifelong learning.Key Takeaways:- Unexpected entry into healthcare administration from a humanities background- Pursuit of additional credentials like MBA and fellowships for professional development - Views leadership as stewardship of the organization and its mission- Focuses on optimizing teams and customer service through training and feedback- Finds value in MGMA involvement, including communities, publishing and events- Participates in the MGMA book club, discussing works that reinforce leadership best practicesSources and Resources:- Stony Brook Dermatology Associates- Julie on LinkedIn- Julie's published articles on MGMA.com- Books discussed in the MGMA book club, including "Leaders Eat Last" Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

This Episode:This MGMA Women in Healthcare podcast episode, hosted by Adrienne Lloyd, welcomes Stephanie Mercado to the show. Mercado is the CEO and executive director of the National Association for Healthcare Quality (NAHQ). She joined the NAHQ in 2013 and has helped the organization achieve over 300% revenue growth and almost double its membership since then. In 2023, Modern Healthcare named Mercado one of the "100 Most Influential People in Healthcare".Highlights:In the conversation, Mercado emphasizes that quality and safety encompass more than just regulatory compliance - they should be viewed as a business strategy that utilizes standard and reliable problem-solving techniques. When faced with dynamic issues, tools like failure mode effects analysis (FMEA) and the situation-background-assessment-recommendation (SBAR) framework can help structure thinking and planning. Mercado also stresses the importance of resilience among healthcare leaders. Despite the uncertainty, focusing on continuous improvement through patience and small wins can move the quality agenda forward. Professionals can better manage stress and drive positive change by clarifying roles, unpacking concerns, and embracing an iterative mindset.Main Takeaways:Quality improvement methods give healthcare workers a "toolkit" to effectively address opportunities and challengesTools like FMEA and SBAR provide neutral frameworks to identify issues, plan solutions, and bring teams together Viewing quality as a long-term business strategy leads to more reliable outcomes than short-term compliance Adopting resilience through patience, adaptability, and celebration of incremental progress enhances successRoles clarification and unpacking sources of anxiety can help manage stress inherent to healthcare leadershipEpisode Sources: Adrienne Palmer LloydConnect with Adrienne on LinkedInAdrienne’s Services & More Stephanie MercadoConnect with Stephanie on LinkedIn MGMA Resources:MGMA StatAsk an AdvisorMGMA MembershipMGMA ConsultingWE WANT TO HEAR FROM YOUTo see other episodes of the Women in Healthcare Podcast, watch the video versions on YouTube, or apply to be on an upcoming episode, please visit: https://bit.ly/womeninhealthcarepodcast Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Week in Review Podcast, hosts Daniel Williams and Colleen Luckett discuss Kaiser Permanente nurses striking over AI concerns, an interview with Dr. Robert Pearl on co-authoring a book with AI, challenges from stricter Medicaid rules, incorporating humor in the workplace, and gaps in medical practices' downtime protocols after a cyberattack. Sources:Kaiser Permanente Nurses and AIAI can help with tasks like writing but requires human oversight and fact-checking, says Dr. Robert Pearl Changes to Medicaid rules will impact appointment scheduling, finances, reporting, and long-term planning.Incorporating humor can help humanize leaders and create a more inclusive environment.Regularly updating downtime protocols is critical for cybersecurity preparedness.MGMA Resources:MGMA StatAsk an AdvisorMGMA MembershipMGMA ConsultingWE WANT TO HEAR FROM YOULet us know if there's a topic you want us to cover or an expert you would like us to interview or if you'd like to appear on the member spotlight podcast. Email us at [email protected]. If you have a question for our Sr Advisor Cristy Good, email [email protected]. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

In this episode of the MGMA Insights podcast, we have the privilege of speaking with Dr. Robert Pearl, a renowned healthcare leader and the author of the groundbreaking book ChatGPT, MD: How AI-Empowered Patients & Doctors Can Take Back Control of American Medicine. Dr. Pearl shares his unique journey in healthcare leadership and his vision for how AI can transform and improve healthcare outcomes, a perspective that is sure to captivate our audience. He also discusses his collaboration with ChatGPT in writing his book, providing valuable insights into the future of healthcare.Main Takeaways: - AI can potentially improve healthcare quality, access, and affordability by empowering patients to manage chronic conditions better.- Moving to prepaid models like capitation can incentivize value-based care needed to realize AI benefits. - AI technologies like ChatGPT show promise, but some limitations require oversight and continued development.Sources:Robert Pearl on the webChatGPT, MD Fixing Healthcare PodcastMGMA Resources:MGMA StatAsk an AdvisorMGMA MembershipMGMA ConsultingWE WANT TO HEAR FROM YOULet us know if there's a topic you want us to cover or an expert you would like us to interview, or if you'd like to appear on the member spotlight podcast, email us at [email protected]. If you have a question for our Sr Advisor, Cristy Good, email [email protected]. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Introduction: In this MGMA Week In Review podcast episode, hosts Colleen Luckett and Daniel Williams discuss UnitedHealth's recent data breach and ransom payment, Deborah Fine's insights on small talk skills during her keynote address at the MGMA Financial Conference, new medical codes from CMS, opportunities to lead resource groups at the 2024 MGMA conference, and challenges of social media for healthcare workers.Sources/Resources:- NBC News article on UnitedHealth Group cyberattack- UnitedHealth website for identity theft protection- MGMA article on recent medical coding updates from CMS- Link to learn more about opportunities to lead MGMA resource groups at the 2024 conference- HealthIT article on navigating social media use as a healthcare professional Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Summary:This episode of the MGMA Insights Podcast features Dr. Dawn Tartaglione, DO, FACOS, DFACOS, Medical Director of Neurosurgery at Bayhealth. Known as “Dr. T,” she discussed her journey into neurosurgery while highlighting its challenges, rewards and innovations. In 2003, Dr. T was the first female Doctor of Osteopathic Medicine to become a board-certified neurosurgeon. This launched her 22-year career in neurosurgery practice, where she has specialized in multiple areas including spine, neurotrauma, brain and spine tumors, and critical care. Dr. T is also the first neurosurgeon to be elected President of the American College of Osteopathic Surgeons. Dr. T sat with MGMA Senior Editor Daniel Williams, MBA, MSEM, to offer insights into the intricacies of neurosurgery, the importance of stress management and trends such as navigation tools.Key Takeaways:- Dr. T discussed her path from an early interest in science into a successful neurosurgery career through medical school and residency.- Delivering bad news to patients and their families presents numerous challenges, requiring being both direct and empathetic while considering cultural and linguistic factors. Using a structured approach, Dr. T starts with definitive statements before softening the blow while being mindful of the patient’s/family’s emotional state. - Work flexibility and self-care is important to maintaining a healthy work-life balance. Some best practices include reducing or cutting time spent on social media, finding hobbies outside work and creating a work environment that supports everyone’s passions. - Deep brain stimulation has become a revolutionary treatment for Parkinson’s disease and other neurological conditions by improving symptoms and fine motor control. Other innovations, such as navigation tools and AI applications, allow for better visualization that improves how neurosurgeons mitigate risks while operating on the nervous system.ResourcesDr. T on the WebBayhealth on the WebMGMA Resources:MGMA StatAsk an AdvisorMGMA MembershipMGMA ConsultingWE WANT TO HEAR FROM YOULet us know if there's a topic you want us to cover or an expert you would like us to interview or if you'd like to appear on the member spotlight podcast. Email us at [email protected]. If you have a question for our Sr Advisor Cristy Good, email [email protected]. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

This episode of the MGMA Week in Review podcast discusses initiatives to improve maternal health outcomes through transportation services, growing support for permanent telehealth expansions, confusion around Medicaid coverage, and the impact of cyberattacks on healthcare practices. It also shares results from an MGMA Stat poll on quality performance metrics in physician compensation plans.Takeaways:- Access to care through programs addressing social determinants like transportation can help improve health outcomes.- Value-based payment models that include quality metrics are becoming more prevalent in physician compensation.- Clear communication around Medicaid coverage is vital to prevent unnecessary loss of coverage.- Cyberattacks can significantly impact healthcare practices, leading to data breaches, disruption of services, and financial losses. Support is needed to help them manage challenges and financial strain from such events.- Data security is a growing concern as ransomware attacks on healthcare organizations continue.Sources:Uber Health storyTelehealth Expansions for SeniorsConfusion on Medicaid CoverageChange Healthcare articleMGMA Stat PollMGMA Resources:MGMA StatAsk an AdvisorMGMA MembershipMGMA ConsultingWE WANT TO HEAR FROM YOULet us know if there's a topic you want us to cover or an expert you would like us to interview or if you'd like to appear on the member spotlight podcast. Email us at [email protected]. If you have a question for our Sr Advisor Cristy Good, email [email protected]. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.

Summary:In this episode of MGMA’s Mindful Medicine podcast, Nike yoga instructor Xochilt Hoover shares her journey of practicing and teaching yoga since 2009. Hoover is part of Brown University’s Mindfulness-Based Stress Reduction (MBSR) teacher training, and her yoga classes can be streamed on Netflix. With April being National Stress Awareness month, Hoover shared insights from her personal journey of self-discovery on and off the mat with MGMA senior editor Daniel Williams, MBA, MSEM. Key Takeaways:- Mindfulness can be integrated seamlessly into yoga practice and teaching.- Moving slowly allows students to feel benefits in both body and mind. - Activities done in a spirit of joy and with others can enhance well-being and reduce stress.- Finding stillness through yoga and meditation can balance busy, restless modern lives.Resources:Xochilt on the web Xochilt on InstagramXochilt on YoutubeXochilt on NetflixMGMA Resources:MGMA StatAsk an AdvisorMGMA MembershipMGMA ConsultingWE WANT TO HEAR FROM YOULet us know if there's a topic you want us to cover or an expert you would like us to interview or if you'd like to appear on the member spotlight podcast. Email us at [email protected]. If you have a question for our Sr Advisor Cristy Good, email [email protected]. Sponsor: Capella University helps healthcare professionals earn their MHA on their terms. Their FlexPath MHA program is designed for busy MGMA members who want to advance their leadership skills with a flexible, self‑paced format — often faster and more affordably — without putting their careers on hold. Questions? Visit capella.edu/MHA to learn more.