FULL COMP: The Voice of the Restaurant Industry Revolution

Imagine, if when you started your entrepreneurial journey, you were provided with a plan for guaranteed success. Dennis McKinley did and he shares that plan with us today. Dennis became a franchisee in his early 20's. He took that playbook, improved upon it and today sits as the franchisor of one of the fastest growing restaurant chains in the country. In today's conversation we take a peek inside that playbook for strategies we can implement in our own businesses. For more on Dennis' concepts visit https://www.emergingfoodfranchises.com ________________________________ Sign Up for Our Weekly Newsletter Book time on Josh's personal calendar We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP The Happy Mouth Morning Show Restaurant Marketing School The Playbook

Nick Brune calls himself a chef but I'd call him a culinary entrepreneur. The reason being is that he's as interested in the business of food as he is in cooking it. In today's far reaching conversation we cover the path he took to master the business of hospitality, how he's applied those lessons to build multimillion dollar F&B businesses and how he's sharing those lessons with the world. To learn more about Nick and to learn more from Nick visit https://fulltimechef.com ________________________________ Sign Up for Our Weekly Newsletter Book time on Josh's personal calendar We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP The Happy Mouth Morning Show Restaurant Marketing School The Playbook

Have you chosen your customers or have they chosen you? In an effort to achieve profitability many of us refuse to clearly state who is and who is not our target customer. Kevin Tan chose a different path. In having a maniacal focus on his target customer, he's built a platform that's grown to over half a million users in just a couple of years. What's his revolutionary idea? Skipping the line at restaurants. Today we talk about why such a simple solution has gone viral and how we can use the same strategies to create virility in our own restaurants. For more on Snackpass go to https://www.snackpass.co ________________________________ Sign Up for Our Weekly Newsletter Book time on Josh's personal calendar We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP The Happy Mouth Morning Show Restaurant Marketing School The Playbook

Can we make more money today? Like right now? Are there simple fixes to the problems we've been suffering from as an industry for the last, I don't know, 1000 years. Most of us don't make enough money and today we're talking with Chip Klose, who's trying to fix that. In our conversation, Chip lays out some simple, easy to execute tips and tricks for scaling profitability and our overall online presence. For more on Chip, go to www.chipklose.com ________________________________ Sign Up for Our Weekly Newsletter Book time on Josh's personal calendar We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP The Happy Mouth Morning Show Restaurant Marketing School The Playbook

I'm not crazy. There are definitely people that make an absolute fortune in this industry. They're just few and far between and and many haven't been willing to share their recipe for success. But you can learn a lot from observing the masters at work. And that's the vantage point from which the team over at Restauranttopia views our industry. They're working with the best in the business to create extraordinary results and today David, Brian and Anthony share the tactics and tools used by the best to create unstoppable restaurant brands. To check out more on David, Brian and Anthony go to https://restauranttopia.com ________________________________ Sign Up for Our Weekly Newsletter Book time on Josh's personal calendar We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP The Happy Mouth Morning Show Restaurant Marketing School The Playbook

I'm not crazy. There are definitely people that make an absolute fortune in this industry. They're just few and far between and and many haven't been willing to share their recipe for success. But you can learn a lot from observing the masters at work. And that's the vantage point from which the team over at Restauranttopia views our industry. They're working with the best in the business to create extraordinary results and today David, Brian and Anthony share the tactics and tools used by the best to create unstoppable restaurant brands. To check out more on David, Brian and Anthony go to https://restauranttopia.com ________________________________ Sign Up for Our Weekly Newsletter Book time on Josh's personal calendar We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP The Happy Mouth Morning Show Restaurant Marketing School The Playbook

The future of restaurant marketing is the current state of marketing in every other industry: data. Marketing is no longer about compelling diners to come to our restaurants, it's about compelling them to give us their contact info so that we can start a conversation. Today's marketing strategy is more about them than it us about us. Leading the charge into this brave new world is Matt Plapp, a seasoned marketer who's practicing what he preaches by offering more value than he's taking. Today we discuss his most recent effort, the book Restaurant Marketing That Works, in which he lays out the strategies and tools he uses to help restaurants scale to massive proportions. By the end of today's conversation, you'll have the plan you need to market like the big guys do. You can buy Matt's book "Restaurant Marketing That Works" on amazon today. ________________________________ Sign Up for Our Weekly Newsletter Book time on Josh's personal calendar We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP The Happy Mouth Morning Show Restaurant Marketing School The Playbook

There's a new breed of restaurateur and it's pretty exciting to see. A younger generation bringing the best of the past together with a new vision of the future. Today we chat with Chicago power couple Jenner Tomaska and Katria Bravo in the weeks before the opening of their new restaurant. These two cut their teeth in some of the best restaurants in the country and today they're sharing the lessons from the past that helped them create the future of fine dining. For more on Jenner Tomaska and Katria Bravo go to https://www.esmechicago.com ________________________________ Sign Up for Our Weekly Newsletter Book time on Josh's personal calendar We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP The Happy Mouth Morning Show Restaurant Marketing School The Playbook

We're still contending with a global pandemic in the midst of a labor crisis and this is another episode on sustainability. Are you shaking your head right now? How disconnecting am I from what's going on in your day to day lives? Today is hard but we still need to prepare for tomorrow and the challenges we'll face then. Gen Z constitutes the largest population on the planet and they're intent on saving it. Sustainable practices are at the center of that movement and, at the center of the sustainability movement, we find Zuleyka Strasner, founder of Zero Grocery. Today we unpack what it took to create a plastic free life and a plastic free business. For more on Zero Grocery go to https://zerogrocery.com _______________________________ Sign Up for Our Weekly Newsletter Book time on Josh's personal calendar We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP The Happy Mouth Morning Show Restaurant Marketing School The Playbook

I always dreamed of being a successful restaurateur. In those grand visions from my youth, I must have missed rubber apron hanging in front of my 3 piece suit as I washed dishes in the scullery, and yet, there it was. Over the last 20 years of being an owner and operator, I've felt like a prince and, at times, like a prisoner. Snoop Dillard has managed to escape, creating a veritable empire of businesses while maintaining a balance at home. Her path required as much strength as it did strategy and today she shares what it took to break free of day to day operations. For more on Snoop's projects visit http://whoissnoop.com ________________________________ Sign Up for Our Weekly Newsletter Book time on Josh's personal calendar We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP The Happy Mouth Morning Show Restaurant Marketing School The Playbook

Is there anything more foundational to the hospitality industry than booze? Wether it's selling drinks to customers or grabbing drinks with co-workers, the social dynamics of the restaurant industry revolve around booze. Or at least they did... The data is clear: people are drinking less. Today I chat with author Julia Bainbridge about the sobriety movement and what it means for both restaurants and cocktail culture. For more on Julia and her work visit https://juliabainbridge.com ________________________________ Sign Up for Our Weekly Newsletter Book time on Josh's personal calendar We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP The Happy Mouth Morning Show Restaurant Marketing School The Playbook

What does success look like in the restaurant industry? For Ron Shaich, it meant driving Panera Bread to outperform both Starbucks and Chipotle over the last 20 year, ultimately creating a restaurant concept valued at $7.5 Billion Dollars. How did he do it? The answer was surprisingly simple and today he takes us on the journey from a single unit cookie company to a billion dollar brand. For more on Ron and his company go to www.ronshaich.com ________________________________ Sign Up for Our Weekly Newsletter Book time on Josh's personal calendar We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP The Happy Mouth Morning Show Restaurant Marketing School The Playbook

Idealism is great. We all want to be dream employers offering dream jobs to amazing people who love our restaurant as much as we do. But that's rarely the reality of our situation. Who's fault is that and is there a way to make that vision a reality? Today we chat with Gabriel Cole, a former chef, who's using his values to not only inform the way he does business but also to decide who to do business with. In this conversation we tackle the obstacles involved in become the employers we want to be and what it takes to attract the employees we want to hire. That's Gabriel Cole. For more on Just Fare go to https://justfare.co ________________________________ Sign Up for Our Weekly Newsletter Book time on Josh's personal calendar We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP The Happy Mouth Morning Show Restaurant Marketing School The Playbook

How many articles have you read about "the restaurant of the future?" It conjures visions of robot cooks and digital menus but no one really talks about how big it is or the steps the proprietor took avoid the massive failure rate we've been saddled with in the past. I think that, more than anything, the restaurant of the future is sustainable and built to last a lifetime. Ed Szymanski and Patricia Howard of Dame believe that too and today they walk us through the bulletproof strategy they implemented to secure the future of their restaurant and their careers. That's Ed Szymanski & Patricia Howard of Dame. For more on the restaurant go to https://www.damenewyork.com ________________________________ Sign Up for Our Weekly Newsletter Book time on Josh's personal calendar We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP The Happy Mouth Morning Show Restaurant Marketing School The Playbook

Change is in the air. We've felt it coming for years and we see it happening before our eyes in this moment. Today's buzzwords were the dreams of innovators from decades past. And innovation can be found everywhere. Today we chat with Loren and Lisa Poncia, founders of Stemple Creek Ranch. Stemple Creek is not only famous for their regenerative agricultural practices but they're also the guys supplying protein to every Michelin rated restaurant in the Bay area. In our conversation we talk about the path to carbon neutrality, the future of ranching and how, despite a global pandemic, 2020 was a profitable year for the ranch. For more on The Stemple Creek Ranch go to https://stemplecreek.com ________________________________ Sign Up for Our Weekly Newsletter Book time on Josh's personal calendar We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP The Happy Mouth Morning Show Restaurant Marketing School The Playbook

We've all been burned. A bad business plan, a bad business partner, a global pandemic... What happens next is what defines our lives and our careers. Chef Claudette Zepeda built an award winning restaurant only to have it taken away but, rather than seeing that as the end of the story, she began a new chapter, leveraging her talent and experience to create the career of her dreams and a platform to help others achieve the same. Today we unpack the lessons learned on that journey and discuss what the future holds for her, her team and the industry at large. For more on the chef go to https://chefclaudettezepeda.com ________________________________ Sign Up for Our Weekly Newsletter Book time on Josh's personal calendar We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP The Happy Mouth Morning Show Restaurant Marketing School The Playbook

Layers. Great storytelling has tons of them. As restaurateurs we create these layers through food, beverage and ambiance to draw our guests into our world. Today we take a trip into Sahra Nguyen's world and learn how the vendors we purchase from can say something about who we are and what we believe. That change can happen one cup of coffee at a time... For more on Nguyen Coffee Supply go to https://nguyencoffeesupply.com ________________________________ Sign Up for Our Weekly Newsletter Book time on Josh's personal calendar We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP The Happy Mouth Morning Show Restaurant Marketing School The Playbook

Cameron Herold has built three companies valued at $100M each. His superpower is getting shit done. He's an operator of the highest caliber that is responsible for driving the growth of companies like 1800GotJunk and entrepreneurs like Elon and Kimball Musk. Today we define what operational excellence is, what it looks like in practical application and how we can achieve it in our own restaurants. For more on Cameron go to https://cameronherold.com ________________________________ Sign Up for Our Weekly Newsletter Book time on Josh's personal calendar We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP The Happy Mouth Morning Show Restaurant Marketing School The Playbook

April of 2020 was going to be a magical month for my restaurant. We had spent over a year working towards carbon neutrality and that was the month we were finally going to achieve it. Obviously my plans were derailed by the pandemic but, I've never lost sight of the importance of environmental responsibility. What I learned through that process was that it's possible to run a sustainable operation and be profitable. One of our key strategic partners was Zero Foodprint. In this episode, I chat with Anthony Myint, the director of partnerships at Zero Foodprint. In our conversation we get down to the nitty gritty, discussing what the move towards sustainability looks like as well as the associated costs, time commitments and, ultimately, the benefits. For more on Zero Foodprint go to https://www.zerofoodprint.org/ Also be sure to check out these videos! https://vimeo.com/478877793 https://vimeo.com/526756635 ________________________________ Sign Up for Our Weekly Newsletter Book time on Josh's personal calendar We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP The Happy Mouth Morning Show Restaurant Marketing School The Playbook

Ken Grossman is a craft brewing pioneer. In the late 1970's, he, along with about half a dozen other brewers, started the first craft breweries in the US. Over 40 years later, the other guys are no longer in business and Ken's company is worth over one billion dollars. In our conversation together we talk about what it took to survive in those early days and the critical decisions he made along the way to become the king of craft brewing. For more on Sierra Nevada go to https://sierranevada.com ________________________________ Sign Up for Our Weekly Newsletter Book time on Josh's personal calendar We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP The Happy Mouth Morning Show Restaurant Marketing School The Playbook

Go big or go home. Remember those days? It seems a lot of folks have changed their minds. Restaurants with small footprints small menus are popping up everywhere. Well, not in wine country and not with Dustin Valette at the helm. Dustin is leveraging over 50 years of combined industry know-how to create an iconic restaurant that's as ambitious as it's founders. Today we talk about Dustin's vision for the Matheson and the steps he's taking to ensure it's a wild success. For more on The Matheson go to https://www.thematheson.com ________________________________ Sign Up for Our Weekly Newsletter Book time on Josh's personal calendar We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP The Happy Mouth Morning Show Restaurant Marketing School The Playbook

As a business, creating and living by core values is a full time job. It's a choice that changes the very genetic code of our restaurants. When done right, they answer every question and create a roadmap to the future. Today we chat with John Cappasola, a culture-first leader who spent the pandemic doubling down on his commitment to living and leading by Del Taco's core values. Today we unpack how to scale culture across over 600 locations, even in the midst of a global pandemic and the result it has on recruiting, retention and growth. For more on Del Taco go to https://www.deltaco.com ________________________________ Sign Up for Our Weekly Newsletter Book time on Josh's personal calendar We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP The Happy Mouth Morning Show Restaurant Marketing School The Playbook

For 50 years, Randy's Donuts has been a Los Angeles staple. The iconic giant donut seated above the restaurant can be seen for miles and on the big screen. One man, Mark Kelegian, saw more than a restaurant, he saw an international brand that could transform this tiny restaurant into a global phenomenon. Today Mark shares the tactics and tools he's using to take Randy's Donuts from one location to 1,000. For more on Randy's Donuts go to https://randysdonuts.com ________________________________ Sign Up for Our Weekly Newsletter Book time on Josh's personal calendar We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP The Happy Mouth Morning Show Restaurant Marketing School The Playbook

Do you remember the transition from employee to manager? For most of us, the boss just handed us the keys one day and asked us to lock up. Within a month, we have a title, a lot more responsibility and a lot less money in our pocket. What do you wish you knew before stepping into that role? A lot, right? Ken McGarrie set out to document every lesson he learned along the way to help the next generation of hospitality professionals. Today, we run through some of the big lessons covered in that book. You can pick up a digital copy of The Surprise Restaurant Manager for 99 cents on Amazon today. _______________________________ Sign Up for Our Weekly Newsletter Book time on Josh's personal calendar We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP The Happy Mouth Morning Show Restaurant Marketing School The Playbook

When we reflect upon the overall failure rate within our industry and when we look at the current labor crisis we're facing, it easiest question to ask is "Who's to blame?" The hardest answer to stomach is "us". To one degree or another, as an industry, we've dug the hole we find ourselves in. But that's just the bad news. The good news is that means we're in the drivers seat. Today we chat with Jason Vincent, a talented chef and restaurateur who has taken the time to look into his past to ensure a better future for himself and his team. For more on the chef's restaurant visit www.giantrestaurant.com ________________________________ Sign Up for Our Weekly Newsletter Book time on Josh's personal calendar We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP The Happy Mouth Morning Show Restaurant Marketing School The Playbook

Why won't our people come back to work? What do we need to do to get them back and get them excited about rebuilding this industry together? Restaurateur Michel Falcon has been asking the same questions and has come up with really useful answers. Today, we dive deep into the recipe he uses to create and manage world class teams and the tactics he uses to keep those teams inspired. For more on the Michel and People First Culture go to http://www.michelfalcon.com ________________________________ Sign Up for Our Weekly Newsletter Book time on Josh's personal calendar We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP The Happy Mouth Morning Show Restaurant Marketing School The Playbook

What if we could create great businesses by doing good? The biggest hurdle I've faced as a restaurateur is the unpredictability of sales week to week and month to month. I believe Jacob Bindman may have created the solution to not only that problem but also how to feed the hungry at the same time. Today, we're discussing the San Francisco New Deal. A charitable organization that's paying restaurants to feed the needy. Born out of the pandemic, Jacob and his team have managed to create a sustainable model that's helping both independent restaurants and those in need survive these difficult times. For more on the SF New Deal visit https://sfnewdeal.org/ ________________________________ Sign Up for Our Weekly Newsletter Book time on Josh's personal calendar We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP The Happy Mouth Morning Show Restaurant Marketing School The Playbook

The truth: unvarnished. That's what this moment requires. As an industry, we need to take a hard look in the mirror and determine what's working and what isn't. Today's guest, Robert Greene did just that but, instead of tackling an industry, he chose to tackle the human condition at large. Robert is a NYT bestselling author who's dug deep into the motivators and essential elements of power, mastery, war and human nature. In reading his work, I walked away with a better understanding of myself and of you. Today Robert shares how he's internalized and utilized the lessons he's written about and, how he uses them to help athletes, executives and world leaders do the same. For more on Robert's past and upcoming projects visit https://powerseductionandwar.com ________________________________ Sign Up for Our Weekly Newsletter Book time on Josh's personal calendar We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP The Happy Mouth Morning Show Restaurant Marketing School The Playbook

How do we overcoming the obstacles in our life? Rarely we succeed by holding our ground. To overcome, we must push forward. That forward march can look different for each of us. For serial restaurateur Victoria Freeman, it looks like opening another restaurant. Today we discuss how her restaurant group managed to survive the pandemic and how they intend to come back stronger than ever in 2021. For more on the Victoria's concepts visit https://www.vicsnewyork.com ________________________________ Sign Up for Our Weekly Newsletter Book time on Josh's personal calendar We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP The Happy Mouth Morning Show Restaurant Marketing School The Playbook

I've dedicated most of the last year of my life to asking these two questions: How did we get here? Where are we going? Believe it or not, one of the most frequent question I get is: How did you get here? It seems many of you are curious as to how and why I started the show and exactly what is the nature of my relationship with Yelp. Today I tackle those questions and many more with the help of Stephen McKeon, one of the guys from Yelp that helped make this show happen. ________________________________ Sign Up for Our Weekly Newsletter Book time on Josh's personal calendar We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP The Happy Mouth Morning Show Restaurant Marketing School The Playbook

We've spent a ton of time talking about pandemic pivots, but what about the evolutions that have resulted from this apocalyptic disruption? What about the permanent changes operators have made that are having a lasting positive impact on their businesses. Ian Pomerville and the Spruce Peak Lodge are having their best year ever. Why? They didn't pivot, they've evolved their concept to meet the changing needs of their customers. They did this by leveraging the latest tech and tactics out there. In today's episode Ian runs us through what they've done and the tremendous impact it's had. For more on the resort go to https://www.sprucepeak.com ________________________________ Sign Up for Our Weekly Newsletter Book time on Josh's personal calendar We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP The Happy Mouth Morning Show Restaurant Marketing School The Playbook

I often wonder what the next generation thinks when they look at the way we do business. They grew up with the internet as a part of their daily life and they go to work in restaurants with POS systems older than they are. Well, it appears they've had quite enough of that... Alex Canter is a new breed of restaurateur working to fix the problems he sees within the industry by creating the solutions himself. Today we discuss the tech he created to serve his own needs and how we, as an industry, can benefit from his efforts. For more on his projects go to http://www.cantersdeli.com and https://www.ordermark.com ________________________________ Sign Up for Our Weekly Newsletter Book time on Josh's personal calendar We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP The Happy Mouth Morning Show Restaurant Marketing School The Playbook

We live in a polite society. We're taught the importance of asking for permission. But what happens when you don't. What happens when you decide one day to start a restaurant. No investors, no permit, no publicist, no permission. You just start. Today we chat with Logan Sandoval who created Zef BBQ, a trendy BBQ joint on the edge of Los Angeles located in his parents garage. We discuss the inspiration behind starting the restaurant and what led to Zef getting national media attention despite its humble beginnings. For more on Zef BBQ visit https://www.zefbbq.com ________________________________ Sign Up for Our Weekly Newsletter Book time on Josh's personal calendar We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP The Happy Mouth Morning Show Restaurant Marketing School The Playbook

I was born and raised in Baton Rouge, Louisiana. When I was in college, there was a guy just a little bit order than me working the fry line at a small fried chicken joint that he opened on the edge of campus. That guy was Todd Graves and that fried chicken joint has become the $2 billion dollar Raising Cane's empire. Today Todd and I run through what it takes to found and lead a restaurant to that level of success as well as what he's doing to pay his good fortune forward. But first, we flash back to a simpler time when we were both two good ole boys tearing it up in Baton Rouge. That's Todd Graves. For more on Cane's and Restaurant Recovery go to www.RaisingCanes.com ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: The Happy Mouth Morning Show - https://restaurants.yelp.com/happy-mouth-podcast/ Restaurant Marketing School - https://restaurants.yelp.com/hospitality-marketing-podcast/ The Playbook - https://restaurants.yelp.com/the-playbook-restaurant-stories/

We've all got a lot going on. Sometimes it's hard to figure out how the headlines we see on the news directly affect our restaurants. But the truth is, what's going on out there does matter in here. Few see this more clearly that Celebrity Chef Nyesha Arrington and restaurateur Philip Camino. These two have decided to bridge the gap between what's happening in the world and what's happening in our businesses. Today we unpack the mission of their new project and what we all have to gain from bite-sized restaurant news. ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: The Happy Mouth Morning Show - https://restaurants.yelp.com/happy-mouth-podcast/ Restaurant Marketing School - https://restaurants.yelp.com/hospitality-marketing-podcast/ The Playbook - https://restaurants.yelp.com/the-playbook-restaurant-stories/

You've heard me say it before, as an industry I think there's a ton to be learned from the experts outside of our industry. Today we chat with Afsheen Afshar, who proves me right. Afsheen is in the business of taking good companies and making them great and in recent years, has turned his attention to the restaurant industry. Today we run through the tools and tactics he uses to take restaurant concepts to the next level. For more on his company go to www.pilotwaveholdings.com ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: The Happy Mouth Morning Show - https://restaurants.yelp.com/happy-mouth-podcast/ Restaurant Marketing School - https://restaurants.yelp.com/hospitality-marketing-podcast/ The Playbook - https://restaurants.yelp.com/the-playbook-restaurant-stories/

If an amazing restaurant opens and no one knows about it, does it have a chance at survival? Today we chat with media maven Max Block of CarvingBlock PR. He runs us through the tools and tactics he uses to get his clients the exposure they deserve and need to survive in a digital world. For more on CarvingBlock go to www.carvingblockpr.com ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: The Happy Mouth Morning Show - https://restaurants.yelp.com/happy-mouth-podcast/ Restaurant Marketing School - https://restaurants.yelp.com/hospitality-marketing-podcast/ The Playbook - https://restaurants.yelp.com/the-playbook-restaurant-stories/

The chai tea latte you ordered at Starbucks this morning was made possible in no small part to the Shah family. Many believe that, Devan Shah, the prolific tea importer, is directly responsible for creating the American tea market as we know it today. In this episode we chat with Devan's wife and daughter, Reena and Bianca. Together they own Chado Tea Room, a 4 location tea salon based in Los Angeles. Together we'll unpack what it took to grow this 30 year old company and what it took to survive and thrive through a global pandemic. For more on Chado Tea Room visit https://www.chadotea.com ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - https://restaurants.yelp.com/full-comp-podcast/ The Happy Mouth Morning Show - https://restaurants.yelp.com/happy-mouth-podcast/ Restaurant Marketing School - https://restaurants.yelp.com/hospitality-marketing-podcast/ The Playbook - https://restaurants.yelp.com/the-playbook-restaurant-stories/

Who's excited to talk about cleaning products? Anyone? Anyone? What if I told you that the products we use to clean directly relate to our labor margin? As it turns out, innovation in cleaning products could result in hundreds, if not thousands, of labor hours saved over the course of a year. Excited yet? Today we chat with Paul Edmondson of Proctor & Gamble who will walk us through what they've been working on and how it can help our whole industry run a cleaner, more profitable operation. To check out any of the products mentioned on the show today visit www.pgpro.com ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - https://restaurants.yelp.com/full-comp-podcast/ The Happy Mouth Morning Show - https://restaurants.yelp.com/happy-mouth-podcast/ Restaurant Marketing School - https://restaurants.yelp.com/hospitality-marketing-podcast/ The Playbook - https://restaurants.yelp.com/the-playbook-restaurant-stories/

We see headlines everyday about immigration but there's very little talk about the immigrants themselves. The story I bring you today isn't a story about overcoming adversity, it's a story about enduring adversity. Tee Tran represents the best our industry has to offer. Instead of fighting for the survival of his businesses over the last year he's fought for his community, working with the World Central Kitchen and getting support from big names like Steph Curry. Today we explore one man's journey to and through hospitality and what we can all learn from his story. For more on Tee and Monster Pho visit https://www.monsterpho.com ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - https://restaurants.yelp.com/full-comp-podcast/ The Happy Mouth Morning Show - https://restaurants.yelp.com/happy-mouth-podcast/ Restaurant Marketing School - https://restaurants.yelp.com/hospitality-marketing-podcast/ The Playbook - https://restaurants.yelp.com/the-playbook-restaurant-stories/

Creating and maintaining a great and profitable wine program at my restaurant proved an impossible task. Folks spend their lives working to understand the intricacies of wine and I don't even drink wine. I know I'm not alone and, as we all begin the process of reopening, I wanted to bring in a friend and an expert to offer best practices. Greg Martellotto is the guy. He's got his own winery. He's got his own direct to consumer wine business and he sells and works with some of the best restaurants in California. Today he unpacks how to conceptualize and execute a great and profitable wine program. That's Greg Martellotto. For more on Greg's company go to www.martellotto.com ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - https://restaurants.yelp.com/full-comp-podcast/ The Happy Mouth Morning Show - https://restaurants.yelp.com/happy-mouth-podcast/ Restaurant Marketing School - https://restaurants.yelp.com/hospitality-marketing-podcast/ The Playbook - https://restaurants.yelp.com/the-playbook-restaurant-stories/

We idolize the trailblazers...those heroes with enough courage to do something truly original. It's easy to romanticize their struggles or attribute superhuman qualities that make them seem different than us. But they're not. Celebrity Chef Mary Sue Milliken is just a person, like you and me but through patience, grit and the belief in a better future she has overcome overwhelming odds to become a celebrity chef, successful restaurateur, published author, television personality, wife and mother. Today Mary Sue shares her path from culinary student to industry leader and the lessons she's learned along the way. For more on the chef go to www.bordergrill.com ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - https://restaurants.yelp.com/full-comp-podcast/ The Happy Mouth Morning Show - https://restaurants.yelp.com/happy-mouth-podcast/ Restaurant Marketing School - https://restaurants.yelp.com/hospitality-marketing-podcast/ The Playbook - https://restaurants.yelp.com/the-playbook-restaurant-stories/

What does it mean to be a chef? Chef have long been known for high standards, attention to detail and an unparalleled work ethic. But they have also been know for big egos and bad tempers. Slowly things seem to be evolving. Today we chat with Erick Williams of Virtue who is redefining what it means to be a chef. Erick's standards are as high or higher than most but he leads with a grace, warmth and empathy...qualities somewhat unique to back of house. In our conversation, the chef shares how his life and his career have evolved into something that can only be described as virtuous. For more on the Erick's restaurant go to https://www.virtuerestaurant.com ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - https://restaurants.yelp.com/full-comp-podcast/ The Happy Mouth Morning Show - https://restaurants.yelp.com/happy-mouth-podcast/ Restaurant Marketing School - https://restaurants.yelp.com/hospitality-marketing-podcast/ The Playbook - https://restaurants.yelp.com/the-playbook-restaurant-stories/

What do Ryan Reynolds, P Diddy and The Rock all have in common? They've all partnered with and/or donated to Another Round Another Rally, a nonprofit organization devoted to bailing out and building up hospitality workers during and after the pandemic. Today we chat with founder Amanda Gunderson who looks back on what was accomplished in the last 12 months and what the long road ahead look like for both their organization and the industry at large. For more on Another Round Another Rally go to https://anotherroundanotherrally.org ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - https://restaurants.yelp.com/full-comp-podcast/ The Happy Mouth Morning Show - https://restaurants.yelp.com/happy-mouth-podcast/ Restaurant Marketing School - https://restaurants.yelp.com/hospitality-marketing-podcast/ The Playbook - https://restaurants.yelp.com/the-playbook-restaurant-stories/

We all open restaurants with the noble goal to serve our communities something they want. Zak Wallace of Local Green took a different path. He set out to serve his community something they needed. Local Green provides healthy, plant based food within the food desert that Zak calls home. Being a social entrepreneur in the restaurant industry makes for a great mission but it also makes for a great business. Today Zak shares how serving an unknown need creates massive impact. For more on Local Green go to www.localgreenatlanta.com and be sure to follow Zak on Instagram using the handle @bigzakwallace. ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - https://restaurants.yelp.com/full-comp-podcast/ The Happy Mouth Morning Show - https://restaurants.yelp.com/happy-mouth-podcast/ Restaurant Marketing School - https://restaurants.yelp.com/hospitality-marketing-podcast/ The Playbook - https://restaurants.yelp.com/the-playbook-restaurant-stories/

I'm obsessed with massive growth. Though I have no desire to own dozens of restaurants, I think there's a ton to be learned from the folks that do. Randy Dewitt is a scaling mastermind. From a single cafe, he launched an empire that includes Twin Peaks, Velvet Taco and countless other national brands. Today Randy shares the essential elements that have enabled him to create hit after hit. For more on FB Society go to www.fb-society.com ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - https://restaurants.yelp.com/full-comp-podcast/ The Happy Mouth Morning Show - https://restaurants.yelp.com/happy-mouth-podcast/ Restaurant Marketing School - https://restaurants.yelp.com/hospitality-marketing-podcast/ The Playbook - https://restaurants.yelp.com/the-playbook-restaurant-stories/

Restaurants within restaurants within restaurants within restaurants. No, this isn't the sequel to the movie Inception, it's the innovative way the national brand Dog Haus has evolved its company over the last two years. It's a lot to take in, but today we chat with Quasim Riaz who unpacks their unique business strategy to take one restaurant and turn it into five. For more on Quasim's projects go to www.doghaus.com ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - https://restaurants.yelp.com/full-comp-podcast/ The Happy Mouth Morning Show - https://restaurants.yelp.com/happy-mouth-podcast/ Restaurant Marketing School - https://restaurants.yelp.com/hospitality-marketing-podcast/ The Playbook - https://restaurants.yelp.com/the-playbook-restaurant-stories/

Before the pandemic, before the calls for transparency between restaurateurs, there was Mike Bausch. A super successful restaurateur giving away all of his trade secrets. I reached out after reading his book Unsliced, a playbook on how to run a successful restaurant. Today we explore what motivated him to share his wisdom and key lessons from the book. For more on his book check out www.unslicedbook.com ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - https://restaurants.yelp.com/full-comp-podcast/ The Happy Mouth Morning Show - https://restaurants.yelp.com/happy-mouth-podcast/ Restaurant Marketing School - https://restaurants.yelp.com/hospitality-marketing-podcast/ The Playbook - https://restaurants.yelp.com/the-playbook-restaurant-stories/

It feels like almost every facet of our industry has been redefined over the last 12 months, especially our relationship to our customers. We've had to rely on their loyalty and support more than ever. Patrick Kim saw an opportunity there: an opportunity to reward their loyalty while breeding more awareness for our brands. Enter the Worth Network, a disruptive platform turning our favorite customers into social media influencers. Today Patrick shares his utopian vision for the future of digital marketing and how we can benefit. To check out Worth go to www.worthnetwork.io ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - https://restaurants.yelp.com/full-comp-podcast/ The Happy Mouth Morning Show - https://restaurants.yelp.com/happy-mouth-podcast/ Restaurant Marketing School - https://restaurants.yelp.com/hospitality-marketing-podcast/ The Playbook - https://restaurants.yelp.com/the-playbook-restaurant-stories/

There's a gritty side to entrepreneurship that doesn't get much attention. The hardest part of ownership isn't owning the business, it's in owning the choices you've made and the impact they have on you and your team. Today we chat with multi-million dollar culinary clothing maven, Ellen Bennett. Ellen wrote a book that's one part biography and one part action plan for aspiring entrepreneurs. We run though what the past 10 years has been like for Ellen, bringing to light what has made her and her company so successful. To pick up Ellen's new book Dreams First, Details Later, click here. ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - https://restaurants.yelp.com/full-comp-podcast/ The Happy Mouth Morning Show - https://restaurants.yelp.com/happy-mouth-podcast/ Restaurant Marketing School - https://restaurants.yelp.com/hospitality-marketing-podcast/ The Playbook - https://restaurants.yelp.com/the-playbook-restaurant-stories/