FULL COMP: The Voice of the Restaurant Industry Revolution

When we reflect upon the overall failure rate within our industry and when we look at the current labor crisis we're facing, it easiest question to ask is "Who's to blame?" The hardest answer to stomach is "us". To one degree or another, as an industry, we've dug the hole we find ourselves in. But that's just the bad news. The good news is that means we're in the drivers seat. Today we chat with Jason Vincent, a talented chef and restaurateur who has taken the time to look into his past to ensure a better future for himself and his team. For more on the chef's restaurant visit www.giantrestaurant.com ________________________________ Sign Up for Our Weekly Newsletter Book time on Josh's personal calendar We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP The Happy Mouth Morning Show Restaurant Marketing School The Playbook

Why won't our people come back to work? What do we need to do to get them back and get them excited about rebuilding this industry together? Restaurateur Michel Falcon has been asking the same questions and has come up with really useful answers. Today, we dive deep into the recipe he uses to create and manage world class teams and the tactics he uses to keep those teams inspired. For more on the Michel and People First Culture go to http://www.michelfalcon.com ________________________________ Sign Up for Our Weekly Newsletter Book time on Josh's personal calendar We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP The Happy Mouth Morning Show Restaurant Marketing School The Playbook

What if we could create great businesses by doing good? The biggest hurdle I've faced as a restaurateur is the unpredictability of sales week to week and month to month. I believe Jacob Bindman may have created the solution to not only that problem but also how to feed the hungry at the same time. Today, we're discussing the San Francisco New Deal. A charitable organization that's paying restaurants to feed the needy. Born out of the pandemic, Jacob and his team have managed to create a sustainable model that's helping both independent restaurants and those in need survive these difficult times. For more on the SF New Deal visit https://sfnewdeal.org/ ________________________________ Sign Up for Our Weekly Newsletter Book time on Josh's personal calendar We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP The Happy Mouth Morning Show Restaurant Marketing School The Playbook

The truth: unvarnished. That's what this moment requires. As an industry, we need to take a hard look in the mirror and determine what's working and what isn't. Today's guest, Robert Greene did just that but, instead of tackling an industry, he chose to tackle the human condition at large. Robert is a NYT bestselling author who's dug deep into the motivators and essential elements of power, mastery, war and human nature. In reading his work, I walked away with a better understanding of myself and of you. Today Robert shares how he's internalized and utilized the lessons he's written about and, how he uses them to help athletes, executives and world leaders do the same. For more on Robert's past and upcoming projects visit https://powerseductionandwar.com ________________________________ Sign Up for Our Weekly Newsletter Book time on Josh's personal calendar We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP The Happy Mouth Morning Show Restaurant Marketing School The Playbook

How do we overcoming the obstacles in our life? Rarely we succeed by holding our ground. To overcome, we must push forward. That forward march can look different for each of us. For serial restaurateur Victoria Freeman, it looks like opening another restaurant. Today we discuss how her restaurant group managed to survive the pandemic and how they intend to come back stronger than ever in 2021. For more on the Victoria's concepts visit https://www.vicsnewyork.com ________________________________ Sign Up for Our Weekly Newsletter Book time on Josh's personal calendar We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP The Happy Mouth Morning Show Restaurant Marketing School The Playbook

I've dedicated most of the last year of my life to asking these two questions: How did we get here? Where are we going? Believe it or not, one of the most frequent question I get is: How did you get here? It seems many of you are curious as to how and why I started the show and exactly what is the nature of my relationship with Yelp. Today I tackle those questions and many more with the help of Stephen McKeon, one of the guys from Yelp that helped make this show happen. ________________________________ Sign Up for Our Weekly Newsletter Book time on Josh's personal calendar We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP The Happy Mouth Morning Show Restaurant Marketing School The Playbook

We've spent a ton of time talking about pandemic pivots, but what about the evolutions that have resulted from this apocalyptic disruption? What about the permanent changes operators have made that are having a lasting positive impact on their businesses. Ian Pomerville and the Spruce Peak Lodge are having their best year ever. Why? They didn't pivot, they've evolved their concept to meet the changing needs of their customers. They did this by leveraging the latest tech and tactics out there. In today's episode Ian runs us through what they've done and the tremendous impact it's had. For more on the resort go to https://www.sprucepeak.com ________________________________ Sign Up for Our Weekly Newsletter Book time on Josh's personal calendar We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP The Happy Mouth Morning Show Restaurant Marketing School The Playbook

I often wonder what the next generation thinks when they look at the way we do business. They grew up with the internet as a part of their daily life and they go to work in restaurants with POS systems older than they are. Well, it appears they've had quite enough of that... Alex Canter is a new breed of restaurateur working to fix the problems he sees within the industry by creating the solutions himself. Today we discuss the tech he created to serve his own needs and how we, as an industry, can benefit from his efforts. For more on his projects go to http://www.cantersdeli.com and https://www.ordermark.com ________________________________ Sign Up for Our Weekly Newsletter Book time on Josh's personal calendar We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP The Happy Mouth Morning Show Restaurant Marketing School The Playbook

We live in a polite society. We're taught the importance of asking for permission. But what happens when you don't. What happens when you decide one day to start a restaurant. No investors, no permit, no publicist, no permission. You just start. Today we chat with Logan Sandoval who created Zef BBQ, a trendy BBQ joint on the edge of Los Angeles located in his parents garage. We discuss the inspiration behind starting the restaurant and what led to Zef getting national media attention despite its humble beginnings. For more on Zef BBQ visit https://www.zefbbq.com ________________________________ Sign Up for Our Weekly Newsletter Book time on Josh's personal calendar We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP The Happy Mouth Morning Show Restaurant Marketing School The Playbook

I was born and raised in Baton Rouge, Louisiana. When I was in college, there was a guy just a little bit order than me working the fry line at a small fried chicken joint that he opened on the edge of campus. That guy was Todd Graves and that fried chicken joint has become the $2 billion dollar Raising Cane's empire. Today Todd and I run through what it takes to found and lead a restaurant to that level of success as well as what he's doing to pay his good fortune forward. But first, we flash back to a simpler time when we were both two good ole boys tearing it up in Baton Rouge. That's Todd Graves. For more on Cane's and Restaurant Recovery go to www.RaisingCanes.com ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: The Happy Mouth Morning Show - https://restaurants.yelp.com/happy-mouth-podcast/ Restaurant Marketing School - https://restaurants.yelp.com/hospitality-marketing-podcast/ The Playbook - https://restaurants.yelp.com/the-playbook-restaurant-stories/

We've all got a lot going on. Sometimes it's hard to figure out how the headlines we see on the news directly affect our restaurants. But the truth is, what's going on out there does matter in here. Few see this more clearly that Celebrity Chef Nyesha Arrington and restaurateur Philip Camino. These two have decided to bridge the gap between what's happening in the world and what's happening in our businesses. Today we unpack the mission of their new project and what we all have to gain from bite-sized restaurant news. ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: The Happy Mouth Morning Show - https://restaurants.yelp.com/happy-mouth-podcast/ Restaurant Marketing School - https://restaurants.yelp.com/hospitality-marketing-podcast/ The Playbook - https://restaurants.yelp.com/the-playbook-restaurant-stories/

You've heard me say it before, as an industry I think there's a ton to be learned from the experts outside of our industry. Today we chat with Afsheen Afshar, who proves me right. Afsheen is in the business of taking good companies and making them great and in recent years, has turned his attention to the restaurant industry. Today we run through the tools and tactics he uses to take restaurant concepts to the next level. For more on his company go to www.pilotwaveholdings.com ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: The Happy Mouth Morning Show - https://restaurants.yelp.com/happy-mouth-podcast/ Restaurant Marketing School - https://restaurants.yelp.com/hospitality-marketing-podcast/ The Playbook - https://restaurants.yelp.com/the-playbook-restaurant-stories/

If an amazing restaurant opens and no one knows about it, does it have a chance at survival? Today we chat with media maven Max Block of CarvingBlock PR. He runs us through the tools and tactics he uses to get his clients the exposure they deserve and need to survive in a digital world. For more on CarvingBlock go to www.carvingblockpr.com ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: The Happy Mouth Morning Show - https://restaurants.yelp.com/happy-mouth-podcast/ Restaurant Marketing School - https://restaurants.yelp.com/hospitality-marketing-podcast/ The Playbook - https://restaurants.yelp.com/the-playbook-restaurant-stories/

The chai tea latte you ordered at Starbucks this morning was made possible in no small part to the Shah family. Many believe that, Devan Shah, the prolific tea importer, is directly responsible for creating the American tea market as we know it today. In this episode we chat with Devan's wife and daughter, Reena and Bianca. Together they own Chado Tea Room, a 4 location tea salon based in Los Angeles. Together we'll unpack what it took to grow this 30 year old company and what it took to survive and thrive through a global pandemic. For more on Chado Tea Room visit https://www.chadotea.com ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - https://restaurants.yelp.com/full-comp-podcast/ The Happy Mouth Morning Show - https://restaurants.yelp.com/happy-mouth-podcast/ Restaurant Marketing School - https://restaurants.yelp.com/hospitality-marketing-podcast/ The Playbook - https://restaurants.yelp.com/the-playbook-restaurant-stories/

Who's excited to talk about cleaning products? Anyone? Anyone? What if I told you that the products we use to clean directly relate to our labor margin? As it turns out, innovation in cleaning products could result in hundreds, if not thousands, of labor hours saved over the course of a year. Excited yet? Today we chat with Paul Edmondson of Proctor & Gamble who will walk us through what they've been working on and how it can help our whole industry run a cleaner, more profitable operation. To check out any of the products mentioned on the show today visit www.pgpro.com ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - https://restaurants.yelp.com/full-comp-podcast/ The Happy Mouth Morning Show - https://restaurants.yelp.com/happy-mouth-podcast/ Restaurant Marketing School - https://restaurants.yelp.com/hospitality-marketing-podcast/ The Playbook - https://restaurants.yelp.com/the-playbook-restaurant-stories/

We see headlines everyday about immigration but there's very little talk about the immigrants themselves. The story I bring you today isn't a story about overcoming adversity, it's a story about enduring adversity. Tee Tran represents the best our industry has to offer. Instead of fighting for the survival of his businesses over the last year he's fought for his community, working with the World Central Kitchen and getting support from big names like Steph Curry. Today we explore one man's journey to and through hospitality and what we can all learn from his story. For more on Tee and Monster Pho visit https://www.monsterpho.com ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - https://restaurants.yelp.com/full-comp-podcast/ The Happy Mouth Morning Show - https://restaurants.yelp.com/happy-mouth-podcast/ Restaurant Marketing School - https://restaurants.yelp.com/hospitality-marketing-podcast/ The Playbook - https://restaurants.yelp.com/the-playbook-restaurant-stories/

Creating and maintaining a great and profitable wine program at my restaurant proved an impossible task. Folks spend their lives working to understand the intricacies of wine and I don't even drink wine. I know I'm not alone and, as we all begin the process of reopening, I wanted to bring in a friend and an expert to offer best practices. Greg Martellotto is the guy. He's got his own winery. He's got his own direct to consumer wine business and he sells and works with some of the best restaurants in California. Today he unpacks how to conceptualize and execute a great and profitable wine program. That's Greg Martellotto. For more on Greg's company go to www.martellotto.com ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - https://restaurants.yelp.com/full-comp-podcast/ The Happy Mouth Morning Show - https://restaurants.yelp.com/happy-mouth-podcast/ Restaurant Marketing School - https://restaurants.yelp.com/hospitality-marketing-podcast/ The Playbook - https://restaurants.yelp.com/the-playbook-restaurant-stories/

We idolize the trailblazers...those heroes with enough courage to do something truly original. It's easy to romanticize their struggles or attribute superhuman qualities that make them seem different than us. But they're not. Celebrity Chef Mary Sue Milliken is just a person, like you and me but through patience, grit and the belief in a better future she has overcome overwhelming odds to become a celebrity chef, successful restaurateur, published author, television personality, wife and mother. Today Mary Sue shares her path from culinary student to industry leader and the lessons she's learned along the way. For more on the chef go to www.bordergrill.com ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - https://restaurants.yelp.com/full-comp-podcast/ The Happy Mouth Morning Show - https://restaurants.yelp.com/happy-mouth-podcast/ Restaurant Marketing School - https://restaurants.yelp.com/hospitality-marketing-podcast/ The Playbook - https://restaurants.yelp.com/the-playbook-restaurant-stories/

What does it mean to be a chef? Chef have long been known for high standards, attention to detail and an unparalleled work ethic. But they have also been know for big egos and bad tempers. Slowly things seem to be evolving. Today we chat with Erick Williams of Virtue who is redefining what it means to be a chef. Erick's standards are as high or higher than most but he leads with a grace, warmth and empathy...qualities somewhat unique to back of house. In our conversation, the chef shares how his life and his career have evolved into something that can only be described as virtuous. For more on the Erick's restaurant go to https://www.virtuerestaurant.com ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - https://restaurants.yelp.com/full-comp-podcast/ The Happy Mouth Morning Show - https://restaurants.yelp.com/happy-mouth-podcast/ Restaurant Marketing School - https://restaurants.yelp.com/hospitality-marketing-podcast/ The Playbook - https://restaurants.yelp.com/the-playbook-restaurant-stories/

What do Ryan Reynolds, P Diddy and The Rock all have in common? They've all partnered with and/or donated to Another Round Another Rally, a nonprofit organization devoted to bailing out and building up hospitality workers during and after the pandemic. Today we chat with founder Amanda Gunderson who looks back on what was accomplished in the last 12 months and what the long road ahead look like for both their organization and the industry at large. For more on Another Round Another Rally go to https://anotherroundanotherrally.org ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - https://restaurants.yelp.com/full-comp-podcast/ The Happy Mouth Morning Show - https://restaurants.yelp.com/happy-mouth-podcast/ Restaurant Marketing School - https://restaurants.yelp.com/hospitality-marketing-podcast/ The Playbook - https://restaurants.yelp.com/the-playbook-restaurant-stories/

We all open restaurants with the noble goal to serve our communities something they want. Zak Wallace of Local Green took a different path. He set out to serve his community something they needed. Local Green provides healthy, plant based food within the food desert that Zak calls home. Being a social entrepreneur in the restaurant industry makes for a great mission but it also makes for a great business. Today Zak shares how serving an unknown need creates massive impact. For more on Local Green go to www.localgreenatlanta.com and be sure to follow Zak on Instagram using the handle @bigzakwallace. ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - https://restaurants.yelp.com/full-comp-podcast/ The Happy Mouth Morning Show - https://restaurants.yelp.com/happy-mouth-podcast/ Restaurant Marketing School - https://restaurants.yelp.com/hospitality-marketing-podcast/ The Playbook - https://restaurants.yelp.com/the-playbook-restaurant-stories/

I'm obsessed with massive growth. Though I have no desire to own dozens of restaurants, I think there's a ton to be learned from the folks that do. Randy Dewitt is a scaling mastermind. From a single cafe, he launched an empire that includes Twin Peaks, Velvet Taco and countless other national brands. Today Randy shares the essential elements that have enabled him to create hit after hit. For more on FB Society go to www.fb-society.com ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - https://restaurants.yelp.com/full-comp-podcast/ The Happy Mouth Morning Show - https://restaurants.yelp.com/happy-mouth-podcast/ Restaurant Marketing School - https://restaurants.yelp.com/hospitality-marketing-podcast/ The Playbook - https://restaurants.yelp.com/the-playbook-restaurant-stories/

Restaurants within restaurants within restaurants within restaurants. No, this isn't the sequel to the movie Inception, it's the innovative way the national brand Dog Haus has evolved its company over the last two years. It's a lot to take in, but today we chat with Quasim Riaz who unpacks their unique business strategy to take one restaurant and turn it into five. For more on Quasim's projects go to www.doghaus.com ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - https://restaurants.yelp.com/full-comp-podcast/ The Happy Mouth Morning Show - https://restaurants.yelp.com/happy-mouth-podcast/ Restaurant Marketing School - https://restaurants.yelp.com/hospitality-marketing-podcast/ The Playbook - https://restaurants.yelp.com/the-playbook-restaurant-stories/

Before the pandemic, before the calls for transparency between restaurateurs, there was Mike Bausch. A super successful restaurateur giving away all of his trade secrets. I reached out after reading his book Unsliced, a playbook on how to run a successful restaurant. Today we explore what motivated him to share his wisdom and key lessons from the book. For more on his book check out www.unslicedbook.com ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - https://restaurants.yelp.com/full-comp-podcast/ The Happy Mouth Morning Show - https://restaurants.yelp.com/happy-mouth-podcast/ Restaurant Marketing School - https://restaurants.yelp.com/hospitality-marketing-podcast/ The Playbook - https://restaurants.yelp.com/the-playbook-restaurant-stories/

It feels like almost every facet of our industry has been redefined over the last 12 months, especially our relationship to our customers. We've had to rely on their loyalty and support more than ever. Patrick Kim saw an opportunity there: an opportunity to reward their loyalty while breeding more awareness for our brands. Enter the Worth Network, a disruptive platform turning our favorite customers into social media influencers. Today Patrick shares his utopian vision for the future of digital marketing and how we can benefit. To check out Worth go to www.worthnetwork.io ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - https://restaurants.yelp.com/full-comp-podcast/ The Happy Mouth Morning Show - https://restaurants.yelp.com/happy-mouth-podcast/ Restaurant Marketing School - https://restaurants.yelp.com/hospitality-marketing-podcast/ The Playbook - https://restaurants.yelp.com/the-playbook-restaurant-stories/

There's a gritty side to entrepreneurship that doesn't get much attention. The hardest part of ownership isn't owning the business, it's in owning the choices you've made and the impact they have on you and your team. Today we chat with multi-million dollar culinary clothing maven, Ellen Bennett. Ellen wrote a book that's one part biography and one part action plan for aspiring entrepreneurs. We run though what the past 10 years has been like for Ellen, bringing to light what has made her and her company so successful. To pick up Ellen's new book Dreams First, Details Later, click here. ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - https://restaurants.yelp.com/full-comp-podcast/ The Happy Mouth Morning Show - https://restaurants.yelp.com/happy-mouth-podcast/ Restaurant Marketing School - https://restaurants.yelp.com/hospitality-marketing-podcast/ The Playbook - https://restaurants.yelp.com/the-playbook-restaurant-stories/

Some folks seem to have it all figured out. Chef David Meyers is a Michelin-rated, globetrotting chef with restaurants around the world. He's one of the only guys I know that was able to successfully pop-up a restaurant in the midst of the pandemic. In today's episode we run through the best and worst decisions he's made and the lessons he's learned from both. For more on David go to www.gypsychef.com ________________________________________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - https://restaurants.yelp.com/full-comp-podcast/ The Happy Mouth Morning Show - https://restaurants.yelp.com/happy-mouth-podcast/ Restaurant Marketing School - https://restaurants.yelp.com/hospitality-marketing-podcast/ The Playbook - https://restaurants.yelp.com/the-playbook-restaurant-stories/

Tressie Lieberman is the Vice President of Digital and Off Premise for Chipotle. Do you think that was a big job in light of the pandemic? Tressie worked to conceptualize and execute a new way for this massive company to do business in a world that went from brick and mortar to digital overnight. In today's episode we tackle emerging trends, Chipotle's digital transformation and what independent restaurateurs can learn from Chipotle's successes and struggles over the last 12 months. For more on Chipotle, go to www.chipotle.com ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - https://restaurants.yelp.com/full-comp-podcast/ The Happy Mouth Morning Show - https://restaurants.yelp.com/happy-mouth-podcast/ Restaurant Marketing School - https://restaurants.yelp.com/hospitality-marketing-podcast/ The Playbook - https://restaurants.yelp.com/the-playbook-restaurant-stories/

It wasn't just independent restaurants that have suffered through the pandemic, many of the big guys were hurt too. Their big advantage is that they have more money to try more things. We can benefit from the wisdom of their experiences. Today we chat with Jay Livingston, the Chief Marketing Officer of Shake Shack to discuss what's working, what isn't and what's next. For more on Shake Shack go to www.shakeshack.com ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - www.restaurants.yelp.com/fullcomp The Happy Mouth Morning Show - www.restaurants.yelp.com/happy mouth Restaurant Marketing School - www.restaurants.yelp.com/marketingschool The Playbook - www.restaurants.yelp.com/influencers

As an industry we can look at the pandemic as a blessing or as a curse. No matter which one you choose, you'll be right. Celebrity Chef Curtis Stone is choosing to view the pandemic as an opportunity to improve. Today we run through the operational improvements he's made and the impact they've had on restaurants. For more on the chef visit www.curtisstone.com ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - www.restaurants.yelp.com/fullcomp The Happy Mouth Morning Show - www.restaurants.yelp.com/happy mouth Restaurant Marketing School - www.restaurants.yelp.com/marketingschool The Playbook - www.restaurants.yelp.com/influencers

Most of us have a tough time imagining what the world is going to look like next month, forget about next year. But, in order to ensure the survival of our businesses and this industry, we need to know what's coming down the pike. What resources and tools can we leverage to truly thrive in the restaurant industry? Today Tim Brown of Oracle runs us through what's available today and what we can look forward to in the future. ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - www.restaurants.yelp.com/fullcomp The Happy Mouth Morning Show - www.restaurants.yelp.com/happy mouth Restaurant Marketing School - www.restaurants.yelp.com/marketingschool Restaurant Influencers: The Playbook - www.restaurants.yelp.com/influencers

Where do I think we've gone wrong as an industry? In a nutshell, it's storytelling. We've been unable to have tough conversations with our patrons and our peer around pricing and how hard our jobs truly are. Enter the most unlikely resource imaginable, Tucker Max. As it turns out, Tucker grew up in a restaurant family and that background paired with his prowess for storytelling puts him in a position to offer experienced-based, actionable advice on how we can and should share our stories with each other and our communities. For more on Tucker's company go to www.scribemedia.com ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - www.restaurants.yelp.com/fullcomp The Happy Mouth Morning Show - www.restaurants.yelp.com/happy mouth Restaurant Marketing School - www.restaurants.yelp.com/marketingschool The Playbook - www.restaurants.yelp.com/influencers

I am fascinated by the mastery of anything, especially in our industry. Noel Brohner, better known as the dough doctor, has mastered the art of making pizza. He's the go-to guy for the rich and famous seeking the perfect slice and the independent restaurateur looking to level up their offering. Typically, the best teachers are the best students and Noel is no exception. Today, Noel share with us what he's learned in the pursuit of perfection. For more on Noel go to www.slowrisepizza.com ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - www.restaurants.yelp.com/fullcomp The Happy Mouth Morning Show - www.restaurants.yelp.com/happy mouth Restaurant Marketing School - www.restaurants.yelp.com/marketingschool The Playbook - www.restaurants.yelp.com/influencers

You should listen to Martha Hoover. Not because she owns and operates 14 different restaurants. Not because she offers her 400 member team full benefits and parental leave. Not because of her nationally renowned sustainability efforts.Not because her farm to table casual concepts are actually profitable. You should listen to Martha Hoover because she's right. This is our moment. This is our opportunity to look at the mistakes of the past and make better choices for ourselves. This is the conversation we should of had years ago. For more on Martha's organization go to www.patachouinc.com ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - www.restaurants.yelp.com/fullcomp The Happy Mouth Morning Show - www.restaurants.yelp.com/happy mouth Restaurant Marketing School - www.restaurants.yelp.com/marketingschool The Playbook - www.restaurants.yelp.com/influencers

Food delivery has always been complicated and prohibitively expensive and, when third party delivery came on the scene, it seemed like a godsend. It appeared to be an infrastructural solution to a foundational problem. But this gift has also been a curse for many restaurateurs. 30% commissions didn't make since when delivery constituted 15% of our sales. Now that it constitutes 80+ percent, the wheels are coming off the bus. Enter Roger Avats, a tech pioneer that has set his sights on saving the restaurant industry, one delivery at a time. Today, Roger takes us through his plan to help get restaurateurs back in the driver's seat. For more on InHouseDelivery go to www.inhousedelivery.com ________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - www.restaurants.yelp.com/fullcomp The Happy Mouth Morning Show - www.restaurants.yelp.com/happy mouth Restaurant Marketing School - www.restaurants.yelp.com/marketingschool Restaurant Influencers: The Playbook - www.restaurants.yelp.com/influencers

I've spent a lot of time over the last several months thinking about legacy. I can't help but wonder if my efforts will result in a lasting impact on our industry. Am I able to move the conversation forward? Can I improve the day to day lives of my peers? I look to guys like Ben Leventhal for inspiration. Ben's contributions to food media and tech are undeniable. On the heels of him stepping down as GM of Amex's Global Dining Team, we look back at his legacy and what comes next for him and for the restaurant industry. ____________________________________________________________ Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - www.restaurants.yelp.com/fullcomp The Happy Mouth Morning Show - www.restaurants.yelp.com/happy mouth Restaurant Marketing School - www.restaurants.yelp.com/marketingschool Restaurant Influencers: The Playbook - www.restaurants.yelp.com/influencers

Our industry is full of one hit wonders. Innovators that are able to capture lightening in a bottle but only once. Many of us dream of a culinary empire with locations that span the globe. What I've been trying to figure out is what enables some folks to achieve this dream while so many of us fail in the pursuit. Today we chat with Adam Fleischman, a self taught chef that created and scaled both Umami Burger and 800 Degree Pizza worldwide. We unpack the mindset and the strategy that enabled him to grow these businesses to global proportions. Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - www.restaurants.yelp.com/fullcomp The Happy Mouth Morning Show - www.restaurants.yelp.com/happy mouth Restaurant Marketing School - www.restaurants.yelp.com/marketingschool Restaurant Influencers: The Playbook - www.restaurants.yelp.com/influencers

There are roughly 1300 self made billionaires in the world. That may seem like a big number but when you compare that to the 7.8 billion people on the planet, it's incredibly small. How did they get there? Is it luck, skill or a combination of the two? Today we delve into the aspirational story of real estate tycoon Grant Cardone who elected to go back to zero just to see if he could do it all over again. Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - www.restaurants.yelp.com/fullcomp The Happy Mouth Morning Show - www.restaurants.yelp.com/happy mouth Restaurant Marketing School - www.restaurants.yelp.com/marketingschool Restaurant Influencers: The Playbook - www.restaurants.yelp.com/influencers

You don't know what you don't know. For many of us, the laws have changed on an almost daily basis on a local, state and federal level. Each change increases the odds of a slip up that could cost us thousands. Today we chat with attorney Anthony Zaller who will run us through what we need to know to stay protected, what resources are at our disposal and what steps we need to take to remain compliant. Below you'll find links to the resources mentioned in Anthony's episode: Firm website: www.zallerlaw.com Blog: www.californiaemploymentlawreport.com Youtube Channel: https://www.youtube.com/c/EmploymentLawReportCA Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: Full Comp - www.restaurants.yelp.com/fullcomp The Happy Mouth Morning Show - www.restaurants.yelp.com/happy mouth Restaurant Marketing School - www.restaurants.yelp.com/marketingschool Restaurant Influencers: The Playbook - www.restaurants.yelp.com/influencers

Empire building has become the standard in our industry. Why have one restaurant when you can have 100? This ambition, paired with debt financing, has led to the collapse of our industry. Many of us grew too big too fast. Enter Tyler Wilson. Tyler has spent the last decade growing from one location to two, without incurring one penny of debt. Wins and losses are financed from the profits of the business not debit from outside investment. In this episode we dig into the pros and cons of a debt free restaurant model. For more on Tyler's restaurant go to Wurstkuche.com Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z Want to streamline your front-of-house operations and increase sales? Head over to http://restaurants.yelp.com to claim your free page and learn more about these powerful tools for your business.

My greatest frustration as a restaurateur has always been marketing. I knew we were doing a great job in the restaurant, I knew the community was in need of what we were offering but I had no idea how to effectively communicate that. There's so much noise out there, how do you break through? Most of us can't afford to hire a digital marketing expert but I happen to be close friends with one of the best, Eric Siu. Eric has built a $25M empire helping individuals and companies reach their target markets. Today we unpack what has driven his pursuit of excellence, his strategies for building audience and unveil his latest project, the Restaurant Marketing School podcast. Be sure to check out Eric's book, Leveling Up, and subscribe to our newest podcast Restaurant Marketing School. Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z Want to streamline your front-of-house operations and increase sales? Head over to http://restaurants.yelp.com to claim your free page and learn more about these powerful tools for your business.

The restaurateurs that have really thrived over the last 10 months are the ones that have embraced the reality of our situation. They've accepted the pandemic and reworked their concepts to meet these new challenges head on. Mindfulness, innovation, pliability and strict adherence to standards have become the tools of the trade. Few incapsulate this more than Lindsay Tusk. From moving her restaurant into the middle of a farm to building out the retail arm of their business, they are making the pandemic work for them. Today we unpack what's worked, what hasn't and where we go from here. For more on their projects go to quincerestaurant.com Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z Want to streamline your front-of-house operations and increase sales? Head over to http://restaurants.yelp.com to claim your free page and learn more about these powerful tools for your business.

The pandemic didn't pick favorites. For each small, independent restaurant that has shut down, just as many celebrity chefs have lost everything. But they'll be fine. I'm sure they're sitting on piles of money, right? Wrong. When the fundamentals of an entire industry are wrong, every participant at every level suffers. Chef Brooke Williamson has reached the pinnacle of what our industry has to offer and is successful by every metric. In sharing her story with you today, I'm hoping to show that the view from the top, looks a lot like the view from where you're sitting today. Be sure to follow her on Chef Brooke on instagram using the handle chefbrookew. Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z Want to streamline your front-of-house operations and increase sales? Head over to http://restaurants.yelp.com to claim your free page and learn more about these powerful tools for your business.

We all hope to be successful, but how many of us plan to be successful? Susan Sarich of SusieCakes took the time to plan every aspect of her restaurant. The research and development that went into her business plan directly resulted in the success she had after opening. Having weathered two economic disasters and with dozens of locations under her belt, her plan seems bulletproof and in today's episode we walk through it step by step. For more on SusieCakes go to susiecakes.com Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on Josh's personal calendar: https://bit.ly/3otQm8z Want to streamline your front-of-house operations and increase sales? Head over to http://restaurants.yelp.com to claim your free page and learn more about these powerful tools for your business.

Some of the most inspiring things to come out of the pandemic have been the unexpected acts of heroism we've seen within our industry. In the worst of times, we still find ourselves of service to others. Few illustrate that ideal more that Chef Greg Baxtrom. He's converted one restaurant into a community food bank and another into a platform for aspiring chefs of color. In this episode we dive into the experiences and choices that have made him a world class chef and a community leader. For more on the chef and his projects go to www.olmsteadnyc.com Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on my personal calendar: https://bit.ly/3otQm8z Download our restaurant recovery guide: https://bit.ly/2ZAcmo0 Want to streamline your front-of-house operations and increase sales? Head over to http://restaurants.yelp.com/fullcomppodcast to claim your free page and learn more about these powerful tools for your business.

As a leader, it takes courage to experience a problem and then chart the new course to remedy it. Vision is required to see that problem before it happens and make it part of your solution. Andy Hooper of &pizza is that kind of visionary. His early investments in technology and company culture have paid dividends over the last 9 months. They spent 2020 growing the company and will expand even farther in 2021. In this episode we unpack the management tools and resources he's created and how he's successfully utilized them despite the pandemic. For more on &pizza visit www.andpizza.com Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on my personal calendar: https://bit.ly/3otQm8z Download our restaurant recovery guide: https://bit.ly/2ZAcmo0 Want to streamline your front-of-house operations and increase sales? Head over to http://restaurants.yelp.com/fullcomppodcast to claim your free page and learn more about these powerful tools for your business.

So many of us were unprepared for the struggles we'd experience in 2020. Justin Rosenberg of Honeygrow was well prepared for any obstacles that came his way. Why? Some brands are built on strong economies and good luck, others are forged in fire. In this episode, Justin walks us through the hard lessons he learned scaling Honeygrow and how that prepared him for the pandemic. For more Honeygrow go to www.honeygrow.com Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on my personal calendar: https://bit.ly/3otQm8z Download our restaurant recovery guide: https://bit.ly/2ZAcmo0 Want to streamline your front-of-house operations and increase sales? Head over to http://restaurants.yelp.com/fullcomppodcast to claim your free page and learn more about these powerful tools for your business.

Cross-training to composting, there's a new breed of restaurateur out there. They're leveraging the newest restaurant tech and strategies from outside of our industry to create entirely new companies. Chef Camilla Marcus is leading the charge for change and today we run through several of her endeavors including a restaurant focused tech conference, a nonprofit for hospitality workers and her zero waste restaurant West~Bourne. For more on West~Bourne go to www.westbourne.com Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on my personal calendar: https://bit.ly/3otQm8z Download our restaurant recovery guide: https://bit.ly/2ZAcmo0 Want to streamline your front-of-house operations and increase sales? Head over to http://restaurants.yelp.com/fullcomppodcast to claim your free page and learn more about these powerful tools for your business.

I am not a great leader but I certainly aspire to be one and I've gotta believe that's half the battle. Any improvements I've made over the years can be traced directly back to the great coaches I've had and the great lessons they've taught me. One of the greatest coaches I know is Howard Solomon. I reached out to him because, in this moment, I think we could all use a little coaching. In today's chat we unpack what it takes to become a great leader and how to inspire greatness in your team. If you're looking to level up visit www.solomonleaders.com Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on my personal calendar: https://bit.ly/3otQm8z Download our restaurant recovery guide: https://bit.ly/2ZAcmo0 Want to streamline your front-of-house operations and increase sales? Head over to http://restaurants.yelp.com/fullcomppodcast to claim your free page and learn more about these powerful tools for your business.

Today, I might come off as a little hypocritical. I've had the good fortune of having my brands grace the pages of almost every food publication in the country. But I also spent years out of the spotlight and I remember how cold and frustrating those days were. When you're in you're in. When you're out, you're out. Those days and that kind of journalism need to be done. Today we chat with Antonio Diaz, founder of Life and Thyme, an independent food media magazine determined to highlight the people behind the products. It's a big publication telling small stories and today we hear Antonio's story and how he's taking professional responsibility for the recovery of our industry. To check out the magazine go to www.lifeandthyme.com Sign Up for Our Weekly Newsletter: https://pineapplepost.news Book time on my personal calendar: https://bit.ly/3otQm8z Download our restaurant recovery guide: https://bit.ly/2ZAcmo0 Want to streamline your front-of-house operations and increase sales? Head over to http://restaurants.yelp.com/fullcomppodcast to claim your free page and learn more about these powerful tools for your business.