FULL COMP: The Voice of the Restaurant Industry Revolution

I want to talk about tomorrow. What do we need to know today that could benefit us tomorrow? Chris Hemmeter is playing an active role in financing our future. He's an independent restaurateur, a venture capitalist and a thought leader within our industry. His company is financing the solutions that will change the face of our industry. Today we talk about what's being built today and how it will support us in the future. For more on his company visit https://www.thayerventures.com FULL COMP is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. ________________________________ CLICK HERE to Chat with Josh Free Download: 5 Steps to Achieve a 15% Net Profit We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP Restaurant Marketing School The Playbook Industry Town Halls

What if the labor crisis is a result of a leadership crisis? Could we build better businesses and a better industry simply by becoming better leaders? Could it be that simple? Is that even possible? Celebrity Chef Robert Irvine specializes in making the impossible, possible. Today we discuss how this career soldier from a modest background built an empire off the lessons in leadership he learned while in the military. For more on the chef and his projects visit https://chefirvine.com FULL COMP is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. ________________________________ CLICK HERE to Chat with Josh Free Download: 5 Steps to Achieve a 15% Net Profit We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP Restaurant Marketing School The Playbook Industry Town Halls

It's hard not to be a little jealous of franchisees. They have this massive advantage over true independents. They get a copy of a proven playbook for success and start with brand recognition out the gate. But, for those of us that chose the independent route, I think there's massive value in taking a peek at that playbook. Today we speak with Lance Graulich, a franchising expert that mastered the art of franchising both as a franchisor and a franchisee. Today we take a peek under the hood of the machine that scales a concept from one to one hundred. For more on his company visit https://www.ionfranchising.com FULL COMP is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. ________________________________ CLICK HERE to Chat with Josh Free Download: 5 Steps to Achieve a 15% Net Profit We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP Restaurant Marketing School The Playbook Industry Town Halls

Where do you go to learn? A podcast is great but it's far from collaborative and certainly not an immersive experience, despite my best efforts. My answer to that question is a no brainer: The MAD Academy. And today we speak with it's executive director Melina Shannon-DiPietro who's working to fill in the gaps between what we know and what we need to know to truly thrive as an industry. That's Melina Shannon-DiPietro. For more on MAD and the MAD Academy visit https://madfeed.co FULL COMP is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. ________________________________ CLICK HERE to Chat with Josh Free Download: 5 Steps to Achieve a 15% Net Profit We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP Restaurant Marketing School The Playbook Industry Town Halls

Today we speak with Mindy Segal, James Beard award winner and successful restaurateur about her own personal revelations and the massive impact it had on her life, her business and her team. For more her restaurant go to https://www.mindysbakery.com FULL COMP is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. ________________________________ CLICK HERE to Chat with Josh Free Download: 5 Steps to Achieve a 15% Net Profit We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP Restaurant Marketing School The Playbook Industry Town Halls

Today we chat with John Tallichet of Specialty Restaurants Corporation. A company his father started and grew to 80 restaurants. Today we talk about the evolution of that company over the years and the new course John has set for his family and his restaurants. For more on SRC visit https://www.specialtyrestaurants.com ________________________________ CLICK HERE to Chat with Josh Free Download: 5 Steps to Achieve a 15% Net Profit We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP Restaurant Marketing School The Playbook Industry Town Halls

Great teams win games. Great coaches breed great teams. So, how do we become a great coach. What qualities do we need to possess to ensure that no matter what we've got a winning team on our hands. Melissa Koujakian is a winning coach. Every restaurant she's run has gone on to become a wild success and that's no accident. Today we talk about her intentional style of leadership, the importance of enthusiasm and the secrets behind building a team that lasts. For more Republique visit https://republiquela.com FULL COMP is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. ________________________________ CLICK HERE to Chat with Josh Free Download: 5 Steps to Achieve a 15% Net Profit We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP Restaurant Marketing School The Playbook Industry Town Halls

When the pandemic hit and delivery became king, it was an ugly process all the way around. The transition to delivery and takeout was wrought with issues on our end. And the delivery companies bit off way more than they could chew. But, for the most-part, we've figured our end out. Our offering, packaging and workflow are exactly where they need to be 18 months later. But can the same be said for the delivery companies? Today we chat with Ben Jones, the founder of Skipcart who's betting big that value in delivery will be defined by who's most reliable, not the cheapest. Together we'll analyze the current hurdles related to delivery and what Skipcart is doing to overcome them. For more on Skipcart go to https://www.skipcart.com FULL COMP is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. ________________________________ CLICK HERE to Chat with Josh Free Download: 5 Steps to Achieve a 15% Net Profit We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP Restaurant Marketing School The Playbook Industry Town Halls

We're running out of options, as a species. Sustainability is more than a catchphrase these days, it's a moral obligation and a consumer expectation. But what does sustainability look like in action? Is it scary? Is it expensive? Is it even a realistic endeavor considering the thousands of other things we have going on at the moment? Today we talk with Chef Matt Orlando. He's a damn good chef and restaurateur. How good? When he opened his AMASS, Rene Redzepi and Thomas Keller invested. He's also leading the charge in sustainable practices and today he runs us through the things he does to protect the planet which protecting his pocketbook. For more on AMASS visit https://amassrestaurant.com FULL COMP is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. ________________________________ CLICK HERE to Chat with Josh Free Download: 5 Steps to Achieve a 15% Net Profit We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP Restaurant Marketing School The Playbook Industry Town Halls

Restaurant folks are cowboys, right? We're pirates on a ship shooting from the hip and trusting our guts to point us in the right direction. But, to be honest, that hasn't always served me well. What has always served me well, is looking at the data and planning accordingly. And, when I look to the future, I use the information I can pick up now to forecast the best path forward. That's what led to this conversation with the folks over at Oracle. They just completed a massive survey of thousands of restaurant customers in an effort to determine exactly what our customers want and what they'll expect from us in the new year. Today we sit down with Mike and Simon from their leadership team to run through what the data says and how we should interpret it. To read the full report click here. FULL COMP is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. ________________________________ CLICK HERE to Chat with Josh Free Download: 5 Steps to Achieve a 15% Net Profit We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP Restaurant Marketing School The Playbook Industry Town Halls

If you had a crystal ball and could see the future of our industry, who'd be delivering the food? Did I say who? What is delivering the food? This isn't going to be a show about autonomous automobiles traveling at 1 mile an hour down the sidewalks in your neighborhood, because I just don't see that getting the job done. Today we're talking with Yariv Bash of Flytrex, a company using arial drones to deliver food for restaurants in the United States today. Let's take a peek into the not so distant future of food delivery. TIME-STAMPED SHOW NOTES [2:30] We're going to the moon!: Creating Flytrex [5:20] The Vision: Hot, orderly, quiet, noninvasive, and affordable. [6:35] Y'all, It's official; we live in the future: The drone delivery process [8:32] The logistics: A degree of magnitude more efficient [9:20] The Simplicity: If you have a driver's license, you're overqualified to operate the system. [10:42] The future of the future: Who's going to compete with Flytrex? [11:38] Distance and Timing: Straight lines, no stops, no traffic jams [12:21] The Cost: Sure beats the pants off of 30% to 3PDs. [13:02] The Location: Why North Carolina was a win-win place to start [13:43] The plan: 80 million back yards [14:18] The Limitations: What if I live in an apartment? [15:14] The Process of Perfection: Making all the moving parts work for all stakeholders involved [16:19] The Customer: Reconciling the needs of all involved [17:15] The Software: Arranging the 1's and 0's to satisfy end-user preferences [17:55] The Milestones: Federal approvals, Operations, and Tech Regulations [18:45] Coming to a City Near You: Market considerations [19:15] The Timeline: Projections for national availability [20:09] What you need to know as a restaurant owner: This is a win-win-win solution [20:45] From one dreamer to the millions of dreamers listening: Believe in your vision For more on Flytrex visit https://www.flytrex.com FULL COMP is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. ________________________________ CLICK HERE to Chat with Josh Free Download: 5 Steps to Achieve a 15% Net Profit We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP Restaurant Marketing School The Playbook Industry Town Halls

When did you give up on the idea of balance? How many promises have you broken to yourself or to friends and family? It's so damn hard because the needs of our businesses are immediate and constant. The fires we put out on a daily basis are sometimes literally so how can we step away? How do we unplug without shooting our future selves in the foot? Tamara Loehr has an idea and it's pretty compelling. She advocates for blending and, in today conversation, walks us through the step by step process of seamlessly blending our personal life with our professional life. TIME STAMPED SHOW NOTES [2:35] The juggling act: The merit of asking permission and refusing to apologize [5:25] Setting boundaries and establishing a rhythm [6:49] Training your team: Putting systems in place that establish and uphold expectations [8:55] Establishing core values, bucket lists, and how to have fun on the way through [11:05] The value of doing the opposite: Creating magic by following your gut instincts [14:16] Beginning to blend: From overwhelm to a value-driven life [17:20] The power of mentors: Who to take advice from if you're trying to bring in 10M a year [18:44] Communicating in Color Blocks: Categorizing your conversations for maximum effect [20:02] The Power and Place for EOS, Scaling Up and Net Positive: When to use what to create maximum impact [22:17] Slicing your pie: Unpacking and implementing the systems for getting started [24:40] Living life on your own terms: Creating an effective support system [29:25] Lessons learned: Money, community, and the value of carts before horses For more on blending check out https://www.loehrblend.com FULL COMP is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. ________________________________ CLICK HERE to Chat with Josh Free Download: 5 Steps to Achieve a 15% Net Profit We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP Restaurant Marketing School The Playbook Industry Town Halls

Without question, one of the foundational elements of our industry's future is food delivery. But, almost two years into the delivery revolution, many of us are still struggling with execution and profitability. But what if there was a roadmap that could guide us toward success? Today we chat with Carl Orsbourn & Meredith Sandland, authors of Delivering the Digital Restaurant. Together, we tackle the big ideas in the book and offer some actionable advice on how you can capitalize on the massive demand out there for food delivery. TIME STAMPED SHOW NOTES [2:30] Building the playbook: The Origin Story [6:08] Translating marketing: Understanding your niche's values [7:35] The right offering for the right location [8:20] Giving the customer what they want: Making money while experimenting [9:50] Converting your customers off the delivery platforms [13:40] Expanding revenue through delivery: How to serve your consumer demand [17:20] Ghost Kitchens: The fundamentals of success [20:47] Strategies for Surprise & Delight through delivery [24:50] The rise of personalization & The future of Dine-In: It all comes down to data [28:14] Shaping your restaurant to serve [30:23] A hopeful view for the industry To pick up their book visit https://www.deliveringthedigitalrestaurant.com FULL COMP is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. ________________________________ CLICK HERE to Chat with Josh Free Download: 5 Steps to Achieve a 15% Net Profit We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP Restaurant Marketing School The Playbook Industry Town Halls

If you want to know the truth, without one ounce of sugarcoating, just call Brian Malarkey. The Celebrity Chef has spent almost two decades betting big on his version of what success looks like. Big venues, high stakes and higher revenues. Post pandemic, where everything is thinking small and capitalizing on a flush economy, he's taking a different path. In today's episode Brian and I chat about how he got to where he is today and where he thinks we're headed as an industry. TIME STAMPED SHOW NOTES [2:10] Learning on someone else's dime: Wisdom on running restaurants [3:22] Generating Income 101: Decide if you're cooking for the elite or cooking for the masses [4:19] The benefits of larger venues [5:05] Crushing the big game: Making it rain in The Roaring 20's (Part II) [7:18] Brand Awareness: Love me or hate me, they will show up. [8:24] The Business of Celebrity: Core focuses [10:50] The key to training your staff for a true hospitality experience [13:30] New deals: How to bargain with your landlord [16:57] Opinion: Why ghost kitchens are stupid [18:14] The steps to achieve success: Studying the playbook [20:03] What to avoid: Lawyers, monster kitchens, and cooking for other chefs [21:49] Plagiarism is a form of flattery: It's right there in front of you For more on the chef visit https://www.brianmalarkey.com FULL COMP is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. ________________________________ CLICK HERE to Chat with Josh Free Download: 5 Steps to Achieve a 15% Net Profit We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP Restaurant Marketing School The Playbook Industry Town Halls

Do you remember when you first started in this industry? Do you remember the excitement and the optimism. Back then we believed that anything was possible. What if we never lost that? What could we have achieved? Today we talk to Brittney Valles. A restaurateur that carving her own path in this industry and, along the way, showing us what's possible when you pair talent and hard work with a brilliant mind and endless optimism. TIME-STAMPED SHOW NOTES [2:07] Unconventional mentorship in an unconventional industry [4:43] The benefits of delegation [8:45] Getting it right: Creating consistency in inconsistency [11:15] Creating a brand: The value in saying yes [12:20] Lessons in partnership: It's a marriage. [15:10] Pretending to be humble: You'll never get there if you don't put yourself out there [17:52] Gogo's Tacos: Building a brand that stands for something better [21:20] Being mission-driven: Intention is everything [22:22] Pushing back: Defending the cost of doing business well [26:09] Sticking to your guns: Not everyone is your customer [29:09] Using influence for the greatest good [30:05] The power of winging it For more on Gogo's Tacos and her foundation visit https://www.gogostacos.com FULL COMP is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. ________________________________ CLICK HERE to Chat with Josh Free Download: 5 Steps to Achieve a 15% Net Profit We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP Restaurant Marketing School The Playbook Industry Town Halls

What's the best event you've ever been to? What made it special? What do you remember most vividly about the experience? One of my favorites is Tales of the Cocktail in New Orleans, an event as dynamic as the city it was born in. Today we chat with Eileen Wayner, the CEO of the foundation to talk about what it takes to create an event that is as educational as it is entertaining for the last 20 years. TIME STAMPED SHOW NOTES [2:18] For the industry, by the industry: determining what's important. [5:42] The evolution of an event: delivering the world's best cocktail conference [10:15] Connecting through the rich and robust spirit of New Orleans [13:15] What makes a great event: inspiring attendance [18:38] Luring people back to bartending as a career [20:25] The work we need to do as an industry [21:22] Looking to the future: what's coming next for Tales of the Cocktail [23:44] We all thrive when we all thrive: Exploring values and responsibility [26:55] Why Hospitality is the best industry in the world That's Eileen Wayner. For more on Tales of the Cocktail visit https://talesofthecocktail.org FULL COMP is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. ________________________________ CLICK HERE to Chat with Josh Free Download: 5 Steps to Achieve a 15% Net Profit We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP Restaurant Marketing School The Playbook Industry Town Halls

How do we communicate with our customers when they're not in our restaurant? Email has been the staple for decades but in a world where everyone is using their smartphone for everything, shouldn't we explore our other options? Today we chat with Mike Yan, founder of Manychat, a chatbot platform that gives us the ability to effortlessly connect with our guest via text, instagram, facebook and much more. Together we unpack the different ways this new tech enables us to engage and delight our guests. TIME-STAMPED SHOW NOTES [2:10] Leapfrogging email: the origin story of ManyChat [5:30] Success with Facebook Messenger [7:24] The merits of chat marketing: a world of effortless possibility on autopilot [15:20] How to get an 80% open rate on your marketing efforts [19:24] How to run a contest to drive engagement through the roof [22:32] Data collection might be the new CRM [25:05] It's simple: get on board early or wait until you've lost the race. That's Mike Yan. For more on Manychat go to https://manychat.com FULL COMP is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. ________________________________ CLICK HERE to Chat with Josh Free Download: 5 Steps to Achieve a 15% Net Profit We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP Restaurant Marketing School The Playbook Industry Town Halls

I'm sure everyone ascribes to the philosophy of being the change you want to see in the world, but what does that look like in practical application? As hospitality professional, we have a unique opportunity to shape our neighborhoods by influencing what they consume and how they consume it. André Hueston Mack is doing exactly that. Never in my life have I seen someone invest so much of themselves into their community and today we talk about the risks and rewards associated on betting on your neighbors to create a better neighborhood. TIME STAMPED SHOW NOTES [2:20] Learning the standards of self-expression [5:00] Leaving Thomas Keller: Where uncertainty meets determination [7:09] The slow burn of getting rich: "It was hard, but it was mine". [9:22] Making the wine was the easy part [11:02] Knowing who to impress: the key to success in salesmanship [13:28] Running toward discomfort: Understanding your own strengths [14:04] Pushing boundaries: Priorities, time management, and opportunity [16:06] How hard could it be?: Scaling an empire outside your front door [20:56] Ensuring a profitable ecosystem: The demerits of peaking early [22:53] It's all about the neighborhood: Keeping it personal [24:35] Preparing for the moment you're in the way [26:10] What Albert Einstein, distillation, and For Dummies books have in common [29:00] Choosing from a thousand options [30:10] Everything you ever wanted is on the other side of your fear. FULL COMP is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. ________________________________ CLICK HERE to Chat with Josh Free Download: 5 Steps to Achieve a 15% Net Profit We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP Restaurant Marketing School The Playbook Industry Town Halls

You are your restaurant and no one is ever going to know it or be able to run it better than you. But is that a good thing? Today we chat with Michele Hecken, an executive coach who specialized in helping you get out of your own way--eliminating you as the bottleneck to growth and empowering your team to fulfill your dreams. Today we begin the process of offboarding ourselves. TIME-STAMPED SHOW NOTES [2:22] Offboarding: when delegation isn't enough. [4:20] Getting fired from you own life: the choice to do something different. [7:30] The symptoms of success: measuring your effectiveness as a leader. [10:44] Why work/life balance is bullshit. [13:11] Why assigning responsibility trumps delegating tasks. [16:53] The struggle for restaurateurs: translating magic to the rest of the business. [22:10] Accelerating the decision-making process. [23:57] If you don't know where you're going, any road will take you there. [28:07] How to offboard yourself: getting clear on what matters. [31:05] Don't be held by the shackles. To get started with a FREE 25-Minute Coaching Session with Michèle, visit https://www.michelehecken.com/fullcomp FULL COMP is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. ________________________________ CLICK HERE to Chat with Josh Free Download: 5 Steps to Achieve a 15% Net Profit We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP Restaurant Marketing School The Playbook Industry Town Halls

Who do you look to for inspiration? For me, it's always been Wolfgang Puck and not just because he's a talent chef and restaurateur, but because he's a skilled entrepreneur. Even without a formal business education, the chef has built an international empire. In today's conversation we unpack the critical decisions he made to get it to the top and overcome the obstacles along they way. TIME-STAMPED SHOW NOTES: [2:11] Rising from ashes: how a household name was born in the journey from one hell to the next [5:11] Staying above the fray: how Chef defied the odds and stayed off the sauce [6:35] Showmanship and status: the evolution of an industry [8:51] Dreaming big, sinking in, and mastering hospitality as a craft [11:59] Accelerating an education: lessons learned in the early days at Spago [13:07] The critical decisions that shaped one of the world's best-known chefs [15:35] Mistakes and what we can learn from the man who's failed his way to unparalleled success. [20:34] Get knocked down, get back up: fear as a motivator [22:15] Staying relevant: a lesson in innovative evolution and finding balance [24:30] Chef's recipe for success [27:24] Marketing greatness: why personal relationships are the backbone of success [29:51] Pandemic perspective: projections from the man who sees opportunity where others don't [31:47] Passing a legacy on: hopes from a father to his children for a healthy succession [34:08] Defining and communicating success [35:56] The gift of listening: advice from a legend For more on the chef, visit https://wolfgangpuck.com FULL COMP is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. ________________________________ CLICK HERE to Chat with Josh Free Download: 5 Steps to Achieve a 15% Net Profit We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP Restaurant Marketing School The Playbook Industry Town Halls

How many hats are you wearing on a daily basis? One? Two? Two hundred? The only way we're going to get better is by getting better at sharing our workload with others. That's where Emily Morgan comes in. Emily is a delegation expert and today she walks us through the mindset and strategies we need to pull this off along with the pitfalls to avoid. TIME-STAMPED SHOW NOTES: [3:14] Out of the weeds: WTF do I do with myself now? [4:25] The discipline, art, and science of delegation [6:05] The 5 types of bottlenecks we threaten our businesses with [10:20] Checks and balances: getting realistic about your habits [11:49] Expenses and investments: understanding what you're worth [13:13] Reversing the math [13:55] The 5 Golden Rules of Delegation: best practices to set your goals [15:05] We are special unicorns: discovering what's possible to delegate [17:21] The low-hanging fruit: get rid of the easy stuff first [18:45] How to create the steps and build the systems [20:30] How to avoid delegating a broken machine [22:08] The first 5 things to pull off your plate [23:21] The science of delegation [24:25] Delegating the end result: the value of defining success [25:27] Feedback: how to solicit honesty and communicate productively [27:30] How to avoid setting your hair on fire [28:18] Determining good enough: the 80% rule [29:00] Committing to the boring stuff [29:40] Clearing space for your impact To check out everything Emily referenced on today's show go to https://www.delegatesolutions.com/fullcomp FULL COMP is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. ________________________________ CLICK HERE to Chat with Josh Free Download: 5 Steps to Achieve a 15% Net Profit We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP Restaurant Marketing School The Playbook Industry Town Halls

What does the restaurant of the future look like? Well, if we've figured anything out in our time together it's that I could look like many different things. I think Chef Steve Brown has stumbled upon a really intriguing business model. He's evolved the pop up model into a restaurant incubator, creating massive demand and awareness for his brands. In our conversation we unpack what went into conceptualizing and executing this restaurant ecosystem and how he leveraged his unique personal brand to bring it to the masses. TIME-STAMPED SHOW NOTES: [2:] Taking partnership to the next level: creating a brand vibe with the love of your life [5:01] Being in hospitality vs. being in the hospitality business [6:56] Anything but a restaurant! How the Swagyu pop-up was born [8:15] It wasn't marketing... it was survival. [9:39] The Wagyu concept: born the Coachella of culinary battles [11:25] Taking it on tour: You can't perform the concert in the same town every day [12:48] The last supper: how a moment of desperation tripled revenue [16:07] Swagyu Study Hall: how Covid shaped next-level hospitality [17:13] "Uhh, Chef, we don't see it...": the journey into Brick & Mortar [18:36] Making what was for the 1% accessible to the 99% [19:36] Capitalizing on sh*tty strip malls: the golden ticket that made Swagyu Chop Shop possible [20:54] The Wagyu Smashburger: how the greatest oxymoron in the history of food became a huge success [23:46] What's better than zero waste? Negative waste. [24:16] And the beat goes on: the success keeps rolling in at every turn [25:13] Failing your way to success: trust your gut and understand your audience [27:43] Why Chef Steve Brown was able to rise from the ashes of Covid [29:09] Choosing the good choices: "I'd rather be miserable than without clarity." [29:49] Now what?: The future of Swagyu [31:12] "Wouldn't it be so funny if this worked?" [33:17] Listen for the mic drop: Chef detonates the Hiroshima of truth bombs. [33:43] "You wanna know how to expand this fast? I'll tell ya..." [36:00] Multiple revenue streams done right: Chef Steve divulges an EPIC strategy [37:41] Massive expansion during the great recession: where he's finding his employees [38:38] The creativity doesn't end at the plate: make big moves that might seem crazy. For more on all of his projects visit https://chefstevebrown.com FULL COMP is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. ________________________________ CLICK HERE to Chat with Josh Free Download: 5 Steps to Achieve a 15% Net Profit We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP Restaurant Marketing School The Playbook Industry Town Halls

I'm always amazed when someone with absolutely no prior experience in our industry can open a place and dominate the market. Today we chat with Dana Shertz of the RMD Group who did just that. In our conversation he shares how he was able to take the lessons he learned while scaling Calloway Golf and leverage them to create a hospitality empire. TIME-STAMPED SHOW NOTES: [3:16] Lessons from the sports industry: unpacking the fundamentals of business with Dana Shertz [5:22] Building a relationship-focused business: How to leverage your vendors for success [7:02] Pivoting to restaurants: the road that led a sports professional into the hardest industry on earth [8:17] How to create a banger out of the gate: getting your financial house in order [10:25] The top KPIs to keep track of and optimal review frequency [12:30] The overlap between consulting and operating [13:35] Pandemic drama: thriving through challenges [14:53] Pulling in a crowd: the art and science of tapping into demand [17:07] To compete or play your own game: the mentality of success [21:04] The universal issues: what a consultant sees when they can see everything [21:51] The benefit of mentoring others: learning how to work and think in different ways [24:04] Cultural shifts: changing your mindset to align with generational values [26:38] A philosophy of mutual investment: how to get the best out of your people [28:11] A mentor's mentors: the people who shaped and influenced Dana Shertz [29:52] What will change and what won't: the bird's eye view [31:28] Keeping a focus on what's important: camaraderie in the industry For more on the RMD Group go to https://rmdgroupsd.com FULL COMP is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. ________________________________ CLICK HERE to Chat with Josh Free Download: 5 Steps to Achieve a 15% Net Profit We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP Restaurant Marketing School The Playbook Industry Town Halls

There are a thousand roads that can lead to success in our industry but only one road that leads to profitability. Today we're talking numbers with Anne Gannon, founder of the Largo Group. In our chat today we're going to explore what the formula for success looks like by examining some of her most successful clients and unpacking the tactics, tools and strategies they've used to achieve massive profitability. TIME-STAMPED SHOW NOTES: [2:56] How to stop playing catch-up: The trends worth tracking weekly. [4:20] Analyzing your restaurant. [5:26] The labor crisis: an economic perspective and evaluation. [7:01] Bottom line revenue: budget and operational inefficiencies [8:15] The reality of labor: You can't have it both ways. [9:55] Lessons from the best: where passion and practicality collide. [11:51] Profitability: you are in control of your own destiny. [13:50] An industry comparison: where we can shift, and what we can embrace. [15:33] The KPIs you should be tracking and the tools to do it with. [17:24] Nauseating, but necessary: what we really should be considering when we invest in a POS. [19:28] What we shouldn't return to: the hidden dysfunction in the successes of 2019. [21:43] Cashflow is king: remembering the pain of being top-heavy. [23:53] Setting yourself up moving forward. [25:25] Financial aid resources you don't know about yet. (Here, have some money. You're welcome.) [26:56] What we don't know we don't know: Accounting doesn't actually suck (really!). [28:20] Congratulations are in order. For more on her company go to https://www.thelargogroup.com FULL COMP is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. ________________________________ CLICK HERE to Chat with Josh Free Download: 5 Steps to Achieve a 15% Net Profit We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP Restaurant Marketing School The Playbook Industry Town Halls

What is Chutzpah? I think Guy Kawasaki described it best as “calling up tech support to report a bug on pirated software”. In a word, chutzpah is audacity, and I really want to explore how being skillfully audacious can transform a restaurant and a restaurateur into something more. In this episode, we’re talking to Mason Harris, who wrote the book on audacity and how it can be systematized and weaponized to turbocharge our restaurants. TIME STAMPED SHOW NOTES [2:32] How the early days of email led to the philosophy of Chutzpah. [5:48] What exactly is chutzpah? “Audacity?” “Gumption”? Maybe…“Intestinal fortitude”? [7:03] A world view, a set of behaviors, and a skill set: It’s all in how you implement it. [7:55] The Trifecta: Need, Pain, and Opportunity. [11:12] Service, training, staff, and food: How to be a trailblazer in the restaurant industry. [13:40] Messaging: the role of authenticity in trailblazing. [15:03] The power of clarity: why understanding the nature of your decisions matters. [20:00] The lens of intention: positioning yourself to make critical decisions. [22:55] Humility in action through the good times and the bad. [27:30] The Chutzpah Mentor: The story of Ruth’s Chris Steakhouse [29:10] How to Return a Tire to Nordstrom: An Exceptional Tale of Chutzpah in Service [32:25] Remembering the value of your impact. To learn more about Mason Harris, visit https://www.thechutzpahguy.com/ FULL COMP is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. ________________________________ CLICK HERE to Chat with Josh Free Download: 5 Steps to Achieve a 15% Net Profit We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP Restaurant Marketing School The Playbook Industry Town Halls

When I think about Mark Birnbaum, I think about the word cool. This dude has 50,000 followers on instagram, his trendy restaurants have lines out the door nightly and celebrity investors dump boat loads of cash into everything he creates. But, at his core, he's a restaurateur, just like you and me. And his path to success was formulaic and well thought out. In today's episode Mark shares the formula he used to build a restaurant that doesn't follow trends, it creates them. TIME-STAMPED SHOW NOTES: [2:25] After-Prom King: Hustling cool through school. [4:30] Finding gusto through tragedy. [6:41] Higher margins, and better experiences: An innovative one-stop experience. [12:50] The essential elements of cool: Good food, good service, good vibe. [14:51] Design is everything: Creating the perfect vibe. [18:05] Determining success: When you know something is or isn’t working. [22:00] Lessons from the pandemic: What Catch did differently. [25:30] How to make it in the restaurant industry: The reality of success. [29:35] Less is more: Knowing how to spot a good deal. [31:43] The recipe for getting where you want to go in the hospitality industry. For more on The Catch Hospitality Group go to https://catchhg.com FULL COMP is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. ________________________________ CLICK HERE to Chat with Josh Free Download: 5 Steps to Achieve a 15% Net Profit We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP Restaurant Marketing School The Playbook Industry Town Halls

To call Paul Pruitt a restaurant consultant fails to describe who he is and his contributions to our industry. Paul is a hospitality futurist who, in the 10 years I've known him, has predicted every major evolution that our industry has faced. Today Paul and I chat about the present and the future of our industry and how holistic hospitality could be the solution to all that ails us. TIME-STAMPED SHOW NOTES: [2:30] Catching rising stars: [3:58] Kickin' it New School: It's not always about reinventing wheels. [6:25] The importance of exploring what you can control, what you cant, and what will last. [10:19] Horrible cupcakes on beautiful plates: The value of The Fun Sponge [14:45] Tempering the algorithm: The balance contemporary thinking and innovation [18:40] From concept to execution: Leaning into process, building a foundation, and creating cooperation. [20: 40] Scaling a business is easy. Scaling culture is hard. [26:17] Holistic thinking: Embracing a nonbinary perspective in your business. [30:27] Exploring shades of grey: appreciating nuance, and refusing black and white decisions. For more on New School go to http://newschoolconsulting.com FULL COMP is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. ________________________________ CLICK HERE to Chat with Josh Free Download: 5 Steps to Achieve a 15% Net Profit We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP Restaurant Marketing School The Playbook Industry Town Halls

Today, Olo is a billion-dollar company with a captivated audience of restaurateurs excited about the future of restaurant tech. But the story of Olo and its founder, Noah Glass, is far from an overnight success. Noah has spent the last 16 years evangelizing the merits of restaurant tech to an industry unwilling to change. But he never lost hope and he never gave up. And I can only imagine that a man with that kind of vision and that kind of fortitude must have a clear vision of what’s coming next for all of us. Today we talk about the future of restaurants and restaurant tech. TIME-STAMPED SHOW NOTES [2:25] The ripple effect that planted a seed: Lessons learned from Silicon Valley [5:11] Finding the courage: seizing the opportunity to realize a vision [8:38] Evolving an ideology: rallying the troops and doing good while doing well. [11:50] Evolving a leader: the challenges of scaling and having faith in your partners and values. [16:38] How one restaurant Dallas, TX changed Olo’s framework. [22:08] Embracing the Digital Age: Is the industry backsliding as we lean into tech? [24:20] Imagining the future of the restaurant industry: [27:25] Turning the tables: The kind of restaurant Noah Glass would open. [31:15] The North Star metric: Customer lifetime value and what it means for your restaurant. That's Noah Glass. For more on OLO visit https://www.olo.com FULL COMP is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. ________________________________ CLICK HERE to Chat with Josh Free Download: 5 Steps to Achieve a 15% Net Profit We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP Restaurant Marketing School The Playbook Industry Town Halls

Over 100,000 restaurants were lost in the pandemic and there's so much we can learn from that. But there are also organizations that thrived during the pandemic. What did they do differently? What did they see that so many didn't? Today we chat with Joth Ricci of Dutch Bros who saw opportunity in tragedy and used the pandemic as a catalyst to build the coffee shop of tomorrow, today. TIME-STAMPED SHOW NOTES: [2:38] Cutting teeth: lessons from and starting over and building from the ground up. [4:28] Starting something with nothing: What defines a successful founder. [5:20] Strategic planning, discipline, and defining yourself. [6:43] Exploding the brand: Staying true to core values. [7:40] The secret sauce: Ignoring the shiny light, keeping it simple, and being the very best at what you do. [9:20] Examining Dutch Bros.: opportunities in technology, operations, leadership, and marketing. [11:01] Achieving traction: setting the runway and hitting the ground running. [12:23] Seizing The Great Pandemic Opportunity: putting rubber to the road when everything else stopped. [14:32] Becoming a better leader: managing emotion in chaos, gaining perspective, and setting an example. [17:53] Companies as a classroom: building teams through the lens of education [18:22] Dutch Bros. 2.0: plowing into digital connection. [20:07] Building a data-driven business: understanding your customers' journey. [22:43] Be good at being who you are: the value in rejecting trends that don't serve your service model. [24:34] You can't be all things to all people. [25:54] Being big and being small: staying connected through community. [27: 56] Baking social impact into the fabric of your business. [29:44] Stay true to yourself, communicate who you are, and remember that service always wins. For more on Dutch Bros., visit www.dutchbros.com FULL COMP is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. ________________________________ CLICK HERE to Chat with Josh Free Download: 5 Steps to Achieve a 15% Net Profit We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP Restaurant Marketing School The Playbook Industry Town Halls

In episode 149 of FULL COMP, Josh talks to celebrity chef Tim Hollingsworth of Odium in Los Angeles about the lessons he learned during Covid as well as the evolution of his own restaurant as he incorporates fresh lessons into a fresh start. Join us as Tim explains what he's discovered about the impact of creating buy-in among staff, building great teams, and creating lasting and memorable experiences. TIME-STAMPED SHOW NOTES: [1:54] Today's topic: What would you do differently if you could take the lessons Covid gave you forward? [2:30] Lessons from The French Laundry with Tim Hollingsworth [4:14] Why your philosophy matters, and how to build a team that buys in, and what makes a great working environment. [6:12] Creating great culture: valuing balance and employee wellness to create great customer experiences. [9:28] Your Restaurant 2.0: finding opportunities to change for the better. [10:23] Understanding your clientele and how to serve them. [12:12] The responsibility of training for success, focus, and cohesion. [14:36] Restaurant concepts: using experience as inspiration. [16:50] Storefronts: Are they the move? Pros and cons of brick and mortar. [18:03] Celebrity Chefdom: choices that create celebrity status. [21:36] How to know when it's time to grow: what matters and what doesn't. [26:03] Making conscious decisions: advice from a celebrity chef on defining the worth of our industry. For more on Tim Hollingsworth, visit timothyhollingsworth.com. FULL COMP is brought to you by Yelp for Restaurants: In July 2020, a few hundred employees formed Yelp for Restaurants. Our goal is to build tools that help restaurateurs do more with limited time. ________________________________ CLICK HERE to Chat with Josh Free Download: 5 Steps to Achieve a 15% Net Profit We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP Restaurant Marketing School The Playbook Industry Town Halls

Here's what we're tackling in Season 6 of FULL COMP! ________________________________ CLICK HERE to Chat with Josh Free Download: 5 Steps to Achieve a 15% Net Profit We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP Restaurant Marketing School The Playbook Industry Town Halls

In this quick recap we highlight some of our favorite moments from Season 5 of FULL COMP. ________________________________ CLICK HERE to Chat with Josh Free Download: 5 Steps to Achieve a 15% Net Profit We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP Restaurant Marketing School The Playbook Industry Town Halls

"It'll all your fault." You hear those words internally every single day. I think we all do. We run at such a quick pace that there's rarely time to celebrate the wins as we run from problem to problem. But there's good news on the other side of that coin. David Scott Peters believes that in owning our role as owners and operators we can become the solution to every problem we face and today he lays out a clear path to delegate, manage operators and create accountability within our teams. You can pick up his book The Restaurant Prosperity Formula wherever books are sold. ________________________________ CLICK HERE to Chat with Josh Free Download: 5 Steps to Achieve a 15% Net Profit We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP Restaurant Marketing School The Playbook Industry Town Halls

I was raised in this industry. For over a decade, I ran my restaurants the way I was taught to run other people's restaurants. I led my teams the way others had led me. And I never questioned it. Until one day I did...and a whole new world opened up before my eyes. But what if you never got that education? Andrew Dana is an incredibly successful restaurateur sitting on over half a dozen locations and the dude had absolutely no operational experience prior to opening his first restaurant. He just did what he thought was right and follow his gut instincts. Today we go through how an industry outsider is changing the way we should all look at our restaurants and our industry. For more on Call Your Mother go to https://www.callyourmotherdeli.com ________________________________ CLICK HERE to Chat with Josh Free Download: 5 Steps to Achieve a 15% Net Profit We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP Restaurant Marketing School The Playbook Industry Town Halls

Rome wasn't build in a day, it also wan't build by one guy. Today we chat with Miles Canares who's built one of Los Angeles' signature food events, breaking through the noise in an incredibly competitive environment. How did he do it? Through hard work and a central focus on building relationships that bring value to both parties. Today we talk about what he's built, how he's built it and the way he was able to recruit high profile strategic partners along the way. For more on the Family Style Food Festival go to https://www.familystylefest.com ________________________________ CLICK HERE to Chat with Josh Free Download: 5 Steps to Achieve a 15% Net Profit We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP Restaurant Marketing School The Playbook Industry Town Halls

Are we getting screwed by our food vendors? Do you know where your food comes from? Food Fraud is real and, for many of us, we've been paying a premium rate for lower quality goods for far too long. That's where Sarela and Simpli come in. They're working to expose the greed and inefficiencies in our supply chain. Today we talk about the true path your food takes to get to your restaurant and why it matters so much. For more on Simpli go to https://simpligood.co ________________________________ CLICK HERE to Chat with Josh Free Download: 5 Steps to Achieve a 15% Net Profit We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP Restaurant Marketing School The Playbook Industry Town Halls

How's delivery working out for you? Is it a thriving revenue stream or are you still struggling to get attention on those delivery platforms? Are you running a breakeven or, worse yet, losing money on every transaction? Today we chat with PJ Oleksak of Slice because, from where she's sitting, she has access to 2 criticial pieces of data: What delivery customers want and What the busiest restaurants on the platform did to get there. Today we unpack that and a whole lot more but first we begin with how PJ made her way to Slice. For more on Slice go to https://slicelife.com ________________________________ CLICK HERE to Chat with Josh Free Download: 5 Steps to Achieve a 15% Net Profit We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP Restaurant Marketing School The Playbook Industry Town Halls

In this moment, we're not just rebuilding our businesses, we're rebuilding our industry. What would you change if you had the chance? For Dina Samson, change comes in the form of increased visibility. She's working to raise the voices of entrepreneurial women within our industry. She's also out front ensuring that the policymakers that directly effect our restaurants understand our priorities and our needs. In today's conversation, we talk about her advocacy work and how she manages to juggle it alongside being both a restaurateur and a parent. For more on Dina and all of her projects go to www.dinasamson.com ________________________________ CLICK HERE to Chat with Josh Free Download: 5 Steps to Achieve a 15% Net Profit We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP Restaurant Marketing School The Playbook Industry Town Halls

Change is hard. Becoming irrelevant is harder. Today we chat we Joe Jackman who wrote the book on change. Joe walks us through what real change can look like in our businesses, creating a blueprint for disruption and innovation within an industry that desperately needs both. You can pick up The Reinventionist Mindset wherever books are sold. ________________________________ CLICK HERE to Chat with Josh Free Download: 5 Steps to Achieve a 15% Net Profit We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP Restaurant Marketing School The Playbook Industry Town Halls

So many restaurant owners have desperately fought for survival over the last 15 months. Why? Is it for the money or the glory? Because both have been in short supply... We do this to serve a higher calling, and the best of us light the path forward. Today we chat with Chef Steve Samson & Hans Luttman, partners and operators of Rossoblu in Downtown Los Angeles. Together, they share what it took to create a hit, the effort that went into enduring the pandemic and how those experiences have impacted their path forward. For more on Rossoblu visit https://www.rossoblula.com ________________________________ CLICK HERE to Chat with Josh Free Download: 5 Steps to Achieve a 15% Net Profit We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP Restaurant Marketing School The Playbook Industry Town Halls

Imagine, if when you started your entrepreneurial journey, you were provided with a plan for guaranteed success. Dennis McKinley did and he shares that plan with us today. Dennis became a franchisee in his early 20's. He took that playbook, improved upon it and today sits as the franchisor of one of the fastest growing restaurant chains in the country. In today's conversation we take a peek inside that playbook for strategies we can implement in our own businesses. For more on Dennis' concepts visit https://www.emergingfoodfranchises.com ________________________________ Sign Up for Our Weekly Newsletter Book time on Josh's personal calendar We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP The Happy Mouth Morning Show Restaurant Marketing School The Playbook

Nick Brune calls himself a chef but I'd call him a culinary entrepreneur. The reason being is that he's as interested in the business of food as he is in cooking it. In today's far reaching conversation we cover the path he took to master the business of hospitality, how he's applied those lessons to build multimillion dollar F&B businesses and how he's sharing those lessons with the world. To learn more about Nick and to learn more from Nick visit https://fulltimechef.com ________________________________ Sign Up for Our Weekly Newsletter Book time on Josh's personal calendar We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP The Happy Mouth Morning Show Restaurant Marketing School The Playbook

Have you chosen your customers or have they chosen you? In an effort to achieve profitability many of us refuse to clearly state who is and who is not our target customer. Kevin Tan chose a different path. In having a maniacal focus on his target customer, he's built a platform that's grown to over half a million users in just a couple of years. What's his revolutionary idea? Skipping the line at restaurants. Today we talk about why such a simple solution has gone viral and how we can use the same strategies to create virility in our own restaurants. For more on Snackpass go to https://www.snackpass.co ________________________________ Sign Up for Our Weekly Newsletter Book time on Josh's personal calendar We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP The Happy Mouth Morning Show Restaurant Marketing School The Playbook

Can we make more money today? Like right now? Are there simple fixes to the problems we've been suffering from as an industry for the last, I don't know, 1000 years. Most of us don't make enough money and today we're talking with Chip Klose, who's trying to fix that. In our conversation, Chip lays out some simple, easy to execute tips and tricks for scaling profitability and our overall online presence. For more on Chip, go to www.chipklose.com ________________________________ Sign Up for Our Weekly Newsletter Book time on Josh's personal calendar We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP The Happy Mouth Morning Show Restaurant Marketing School The Playbook

I'm not crazy. There are definitely people that make an absolute fortune in this industry. They're just few and far between and and many haven't been willing to share their recipe for success. But you can learn a lot from observing the masters at work. And that's the vantage point from which the team over at Restauranttopia views our industry. They're working with the best in the business to create extraordinary results and today David, Brian and Anthony share the tactics and tools used by the best to create unstoppable restaurant brands. To check out more on David, Brian and Anthony go to https://restauranttopia.com ________________________________ Sign Up for Our Weekly Newsletter Book time on Josh's personal calendar We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP The Happy Mouth Morning Show Restaurant Marketing School The Playbook

I'm not crazy. There are definitely people that make an absolute fortune in this industry. They're just few and far between and and many haven't been willing to share their recipe for success. But you can learn a lot from observing the masters at work. And that's the vantage point from which the team over at Restauranttopia views our industry. They're working with the best in the business to create extraordinary results and today David, Brian and Anthony share the tactics and tools used by the best to create unstoppable restaurant brands. To check out more on David, Brian and Anthony go to https://restauranttopia.com ________________________________ Sign Up for Our Weekly Newsletter Book time on Josh's personal calendar We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP The Happy Mouth Morning Show Restaurant Marketing School The Playbook

The future of restaurant marketing is the current state of marketing in every other industry: data. Marketing is no longer about compelling diners to come to our restaurants, it's about compelling them to give us their contact info so that we can start a conversation. Today's marketing strategy is more about them than it us about us. Leading the charge into this brave new world is Matt Plapp, a seasoned marketer who's practicing what he preaches by offering more value than he's taking. Today we discuss his most recent effort, the book Restaurant Marketing That Works, in which he lays out the strategies and tools he uses to help restaurants scale to massive proportions. By the end of today's conversation, you'll have the plan you need to market like the big guys do. You can buy Matt's book "Restaurant Marketing That Works" on amazon today. ________________________________ Sign Up for Our Weekly Newsletter Book time on Josh's personal calendar We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP The Happy Mouth Morning Show Restaurant Marketing School The Playbook

There's a new breed of restaurateur and it's pretty exciting to see. A younger generation bringing the best of the past together with a new vision of the future. Today we chat with Chicago power couple Jenner Tomaska and Katria Bravo in the weeks before the opening of their new restaurant. These two cut their teeth in some of the best restaurants in the country and today they're sharing the lessons from the past that helped them create the future of fine dining. For more on Jenner Tomaska and Katria Bravo go to https://www.esmechicago.com ________________________________ Sign Up for Our Weekly Newsletter Book time on Josh's personal calendar We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP The Happy Mouth Morning Show Restaurant Marketing School The Playbook

We're still contending with a global pandemic in the midst of a labor crisis and this is another episode on sustainability. Are you shaking your head right now? How disconnecting am I from what's going on in your day to day lives? Today is hard but we still need to prepare for tomorrow and the challenges we'll face then. Gen Z constitutes the largest population on the planet and they're intent on saving it. Sustainable practices are at the center of that movement and, at the center of the sustainability movement, we find Zuleyka Strasner, founder of Zero Grocery. Today we unpack what it took to create a plastic free life and a plastic free business. For more on Zero Grocery go to https://zerogrocery.com _______________________________ Sign Up for Our Weekly Newsletter Book time on Josh's personal calendar We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP The Happy Mouth Morning Show Restaurant Marketing School The Playbook

I always dreamed of being a successful restaurateur. In those grand visions from my youth, I must have missed rubber apron hanging in front of my 3 piece suit as I washed dishes in the scullery, and yet, there it was. Over the last 20 years of being an owner and operator, I've felt like a prince and, at times, like a prisoner. Snoop Dillard has managed to escape, creating a veritable empire of businesses while maintaining a balance at home. Her path required as much strength as it did strategy and today she shares what it took to break free of day to day operations. For more on Snoop's projects visit http://whoissnoop.com ________________________________ Sign Up for Our Weekly Newsletter Book time on Josh's personal calendar We have a lot more content coming your way! Be sure to check out the FULL COMP media universe by visiting: FULL COMP The Happy Mouth Morning Show Restaurant Marketing School The Playbook