Fixed Ops Focus
83 episodes — Page 1 of 2
Episode 90 - Stop Calling Them “Just a Tech” | Carm Capriotto
Sep 17, 202643 min
Episode 89 - Your Advisors Aren’t Selling Maintenance — Here’s Why
Sep 14, 202622 min
Episode 88 - Real Men of Genius: Mr 10:06 On A Saturday Night Thank You Call
Sep 10, 202621 min
Episode 86 - Stop Doing Annual Employee Reviews — They Don’t Work
Sep 3, 202623 min
Episode 85 - Want Customers for Life? Give Them a Warranty for Life
Sep 1, 202621 min
Episode 84 - He Built His Own AI Scheduling Tool — And Gross Profit Took Off
Aug 30, 202659 min
Episode 83 - Why Are We So Afraid to Ask for the Sale?
Aug 27, 202623 min
Episode 82 - If You’re Not Holding Them Accountable, YOU’RE the Problem
Aug 25, 202620 min
Episode 81 - "No, I Can’t Do It” — The Excuse That’s Killing Your Service
Aug 24, 202659 min
Episode 80 - We Learned the Car Business the Hard Way
Aug 20, 202619 min
Episode 79 - “I’ll Pay It — But I Won’t Be Back”: How Fees Kill Customer Retention
Aug 18, 202633 min
Episode 78 - Why Your Dealership Departments Can't Work Together
Aug 16, 202657 min
Episode 77 - Why Used Cars and Service Are Always Fighting
Aug 13, 202629 min
Episode 76 - Want to Sell More Cars? You're Fixing the Wrong Problem
Aug 11, 202630 min
Episode 75 - How Chrissie Bifulco Turned a Sleepy Store Into a Powerhouse
Aug 9, 20261h 1m
Episode 74 - If You Don't Care You're in the Wrong Business
Aug 6, 202630 min
Episode 72 - STOP Wasting Money on Training
Aug 3, 202658 min
Episode 71 - Interview with Joshua Taylor
Jul 30, 202637 min
Episode 70 - The Truth About Vendor Fatigue (Why They Won't Leave You Alone)
Jul 28, 202628 min
Episode 69 - The Future of Parts Departments
Jul 27, 20261h 0m
Episode 67 -Inside the Parts Department with Jon Rondolone
Jul 19, 202659 min
Episode 66 - Every Dealership Says They Care Until THIS Happens
Jul 16, 202631 min
Episode 65 - The 3 Hours a Day Nobody Pays You For Ep#65
Jul 14, 202631 min
Episode 64 - Steve & Dave Take On Vermont - ft. Michael Wright
Jul 12, 202657 min
Episode 63 - The Breakeven Mistake Costing Dealerships Millions
Jul 9, 202629 min
Episode 62 - The Repair Order Trick Every Top Advisor Uses Pt 2
Jul 6, 202631 min
Episode 61 - The Repair Order Trick Every Top Advisor Uses
Jul 2, 202632 min
Episode 60 - Your New Hire Is Already Failing... Here's Why
Jun 30, 202633 min
Episode 59 - The Growth Playbook for Your Dealership Service Drive — Including AI Tools
Jun 29, 202657 min
Episode 58 - Your Employees Aren't Failing. Your Coaching Is
Jun 25, 202634 min
Episode 51 - The BIGGEST Firing Stories You'll EVER Hear
Jun 22, 202632 min
Episode 56 - TV, TikTok, YouTube — Service Contracts Are EVERYWHERE. Here’s the Dealer Fix
Jun 20, 2026
Episode 51 - A Facebook Post Turned Into THIS?!
Jun 18, 202632 min
Episode 53 - From 4 Techs to $1.5 Million a Month: A Fixed Ops Climb
Jun 13, 2026
Episode 52 - When the Customer Drops the F Bomb: Where's YOUR Line in the Sand?
Jun 11, 202631 min
Episode 51 - The Extended Oil Change Lie
Jun 9, 202632 min
Episode 50 - The Great Debate: Leader or Manager in the Service Drive?
Jun 7, 2026
Episode 49 - The CSI Retention Paradox
Jun 4, 202630 min
Episode 48 - Why Real Training Pays Back 10X
Jun 3, 202629 min
Episode 47 - The Great Technician Exodus: Why Your Best Tech is About to Quit
Jun 2, 202626 min
Episode 46 - From the Service of Our Country to the Service Drive: A Conversation with Armen Mansouri
May 28, 202631 min
Episode 45 - Dave Rogers Just AMBUSHED Steve Shaw with ChatGPT — You Won't Believe What Happened
May 26, 202626 min
Episode 44 - The $100K Career Nobody Tells High Schoolers About (And It's at Your Local Dealership)
May 21, 202629 min
Episode 43 - Why Your CDJR Dealership Will NEVER Be a Luxury Brand (Until You Fix This One Thing)
May 18, 202629 min
Episode 42 - AI vs 30 Year Fixed Ops Expert: The Results Will SHOCK You
May 14, 202629 min
Episode 41 - Service Writing Fundamentals with Tyler Smit
May 12, 202627 min
Episode 40 - Watched a Dealership Lose $50K Because They Skipped ONE Step
May 6, 202628 min
Episode 39 - Used Car Reconditioning – Profit Center or Expense?
May 4, 202630 min
Episode 38 - Warranty Expert Reveals: The #1 Mistake Dealers Make
Apr 29, 202631 min
Episode 37 - The 30 Second MPI: Why TikTok Is Schooling Your Service Drive
Apr 29, 202632 min