Episode 23
Episode 23 - The Customer Retention Lie in the Auto Industry (No One Talks About This)
March 12, 202630m 24s
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Show Notes
Dave and Steve discuss real strategies to boost customer-pay loyalty, turn one-time visitors into lifelong advocates, and protect your gross without relying on giveaways that erode profit.
If your retention numbers are slipping or you're tired of competing on free oil changes, this episode delivers the mindset shift and tactics to win back the service drive.