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Fixed Ops Focus

Fixed Ops Focus

Steve Shaw & Dave Rogers

96 episodesEN

Show overview

Fixed Ops Focus has published 96 episodes during 2026. That works out to roughly 50 hours of audio in total. Releases follow a several-times-a-week cadence.

Episodes typically run twenty to thirty-five minutes — most land between 24 min and 34 min — though episode length varies meaningfully from one episode to the next. None of the episodes are flagged explicit by the publisher. It is catalogued as a EN-language Business show.

The show is actively publishing — the most recent episode landed yesterday, with 96 episodes already out so far this year. Published by Steve Shaw & Dave Rogers.

Episodes
96
Started
2026
Median length
30 min
Cadence
Several per week

From the publisher

Welcome to the podcast that treats Fixed Operations like the profit powerhouse it actually is – no corporate fluff, no sugar-coating, no 45-minute intros about somebody’s childhood dog. If you’re tired of “best practices” that don’t practice and factory “recommendations” that starve your bottom line, pull up a chair. Dave and Steven are about to tell you how it really is – and exactly how to fix it.

Latest Episodes

View all 96 episodes

Episode 103 - I've Officially Given Up on Customer Service!

Nov 10, 202617 min

Episode 102 - We Mystery Shopped 30 Dealerships. The Results Were Embarrassing!

Nov 5, 202621 min

Episode 101 - Your Dealership's Service Process Might Be the Real Problem!

Nov 3, 202620 min

Episode 100 - 100 Episodes Later… We're Still Fixing the Car Business!

Oct 27, 202621 min

Episode 97 - A Hotel Janitor Did What Most Car Dealerships Can't

Oct 22, 202621 min

Episode 99 - My Uber Driver's Story Made Me Rethink Everything

Oct 21, 202622 min

Episode 98 - Can Triage Solve the Technician Shortage?

Oct 21, 202620 min

Episode 96 - He Went From Technician to GM — Now He's Changing the Service Business

Oct 8, 202644 min

Episode 95 - Should AI Be Booking Your Service Appointments? | Stephen Jeffries

Oct 6, 202644 min

Episode 94 - Stop Managing Your Service Department by Email

Oct 1, 202625 min

Episode 93 - AI Is Coming to Your Dealership — Here’s What Actually Matters

Sep 29, 202622 min

Episode 92 - He Started in a Call Center — Now He Runs Fixed Ops | Marcello Gloria

Sep 24, 202633 min

Episode 91 - Whatever Happened to GREAT Customer Service?

Sep 23, 202620 min

Episode 90 - Stop Calling Them “Just a Tech” | Carm Capriotto

Sep 17, 202643 min

Episode 89 - Your Advisors Aren’t Selling Maintenance — Here’s Why

Sep 14, 202622 min

Episode 88 - Real Men of Genius: Mr 10:06 On A Saturday Night Thank You Call

Sep 10, 202621 min

Episode 86 - Stop Doing Annual Employee Reviews — They Don’t Work

Sep 3, 202623 min

Episode 85 - Want Customers for Life? Give Them a Warranty for Life

Sep 1, 202621 min

Episode 84 - He Built His Own AI Scheduling Tool — And Gross Profit Took Off

Aug 30, 202659 min

Episode 83 - Why Are We So Afraid to Ask for the Sale?

Aug 27, 202623 min
Copyright 2026 Fixed Ops Focus