Changing The Industry Podcast

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Dutch Silverstein is presented with the Founders Award at ETI Tool Tech 2023. He also gives his perspective on the information he gained while attending and how he'll adjust as a shop owner. Topics Discussed: Recording our thoughts on ETI. (0:00)What do you look at when choosing a trade association? (5:34)Why manufacturers are becoming more aggressive with over-the-air updates. (6:45)Taking advantage of the stereotype of a technician. (10:50)Why do you think that it’s the shop owners that complain? (16:33)What is swot analysis and how to use it? (23:05)Self-discipline is the key. (29:30)The importance of having a budget for profit. (33:23)A typical shop owner’s mindset. (40:14)The difference between a problem and a real problem. (46:41)The importance of introspection and discipline. (52:44)The importance of saving for a rainy day. (57:04)

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros David and Lucas sit down with the Head of International Technical Training and Public Affairs with Hella Gutmann Solutions GmbH, Pete Bradley at ETI Tool Tech 2023.Topics discussed:Pete’s background. (0:00)The technician shortage in the industry. (6:26)How LED technology has changed the world. (13:18)The future of e-tools. (19:27)The problem with ADAS. (24:36)Mark Allen’s statement about how he solves a consumer problem. (31:06)Understanding the reliability of electric vehicles. (40:49)How to get into the automotive industry? (48:35)The attitude of shop owners. (53:34)

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros David and Lucas sit down with Jake Fruth, Product Technical Specialist for Diagnostics at Matco Tools at ETI Tool Tech 2023.Topics Discussed:The start of the podcast. (0:00)How did you get started in the industry? (2:21)Sharing your thoughts on the pay. (7:20)The cost of running the business. (11:56)How we’ve devalued the diagnostic process. (14:47)Giving away diagnostic time devalues time. (19:28)Looking around for a shop to work for. (25:19)The importance of having a long-term customer. (26:44)Short-term vs long-term savings. (32:08)The hybrid system. (39:19)Paying your employees well enough to make good choices. (40:39)Paying hourly vs flat rate. (43:19)Pitching the idea to the shop. (51:03)The mindset of the technician. (54:57)How to improve the image of the industry? (57:54)The problem with people who teach this model. (1:04:35)The power of forgiveness. (1:08:11)

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros John Firm of Firm Automotive and Jeff Buckley of My Father's Shop join David and Lucas at ETI Tool Tech 2023.Topics Discussed: What low-tech tech do you need to know? (0:00)The importance of good interviews. (1:02)When they’re trying to sell you a bad bill, they don’t even call you by your name. (5:26)Why shop owners need to know what makes them happy. (8:47)How do you go through all of this? (13:09)Raising his kids to be champions -. (17:31)The importance of being a product of your area -. (24:14)When adversity hits you, you can’t give up. (29:09)Mike Rowe shares a story about speaking to the Pope in New York. (35:50)It felt like a big deal when things went wrong in his life. (42:14)You have to have a handle on this. (47:02)The importance of reaching a specific demographic and bringing positive messages. (52:02)The biggest disservice you end up doing to the customer is being disingenuous. (57:59)What’s the future of his business? What is his retirement? (1:02:04)Jeff Buckley's vision is to share the story of the automotive shop owner. (1:06:03)

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, David and Lucas are joined by Roger Lanctot, the Director of Automotive Connected Mobility at TechInsights. Roger is a powerful voice in the definition of future trends in automotive safety, powertrain, and infotainment systems. They discuss the disconnect between the automotive industry, manufacturers, and the automotive service industry. Roger speaks on how there has been a huge opportunity to understand how cars are working, identify failures, and anticipate failures due to car connectivity. He suggests connected tires as a major way to bring in customers and retain them. He also explains how market research consultancy is used to advise automakers and suppliers about how to bring products to market, the revenue opportunities, and the regulatory challenges. 00:05:33 Hack into cars for data.00:10:36 Data is valuable to OEMs.00:16:25 Consumers control data access.00:17:18 OEMs must grant data access.00:23:13 OEM parts over aftermarket.00:29:04 Monitor your data privacy.00:39:43 EVs require specialized care.00:40:36 Dealerships are untrustworthy.00:50:55 Remote service is available.00:56:08 Reimagine auto repair for the future.00:58:46 Advocate for client needs.01:06:48 Software updates save money.01:07:19 Own the customer relationship.01:12:17 Independent shops can help.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Laura Tierney of ShopLoaner.com joins David and Lucas at Vision KC 2023 to discuss a few shop loaner horror stories and the steps every shop should take to protect themselves.Do you edit things on the show?0:00Why would you sign up for a demo when it’s so easy?5:17The liability factor of all of this.10:04Where do you get the form for insurance?11:06How to pay your taxes online -.16:44Do not rent list and the craziest car stories.18:42What’s the smell like in a car?23:32What’s the worst rental car experience?26:36What to do if you get into a confrontational situation with insurance.30:46How do you know if your insurance is up to date?34:25The Pontiac Bob story -.39:04How do you know if a car is out of bounds?45:37How to get your car serviced online.48:53My daughter just got hit by a car.57:18Why you need to reserve your car before you send an email.59:27

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Are you really helping customers by keeping your prices "affordable"?What's the real cost of cheap auto repair? Kent and Cecil Bullard of the Institute for Automotive Business Excellence offer their perspective from Vision KC 2023. [00:02:15] Artificial sweeteners and health.[00:04:29] Erythritol causing heart attacks.[00:07:38] Charge for your time.[00:09:44] Paying Technicians Fairly.[00:15:28] Shortage of skilled technicians.[00:16:33] Charging for diagnostic time.[00:19:13] Car repair horror stories.[00:23:31] Lack of training for technicians.[00:26:00] Wrong client incident.[00:29:47] Fixing the industry.[00:32:32] Education and Experience.[00:37:21] Toxicity in the workplace.[00:38:56] Communication problems in the industry.[00:43:29] Negative shop talk.[00:45:03] Fracturing the industry.[00:49:38] Backbiting and Communication in the Industry.[00:51:41] Technical knowledge gap.[00:54:12] Training and mentoring technicians.[00:57:20] Building a Skilled Workforce.[01:00:49] Finding Solutions for Industry Issues.[01:03:58] Low Technician Wages.[01:07:19] Warranty times and manufacturers.[01:10:23] Balancing tech efficiency and pricing.[01:13:44] Specializing in car repair.[01:16:09] Unrealistic expectations in trade schools.[01:20:24] Revenue over hours.[01:21:43] Meeting customer expectations.[01:24:24] Work boundaries and accountability.[01:27:29] Employee productivity and expectations.[01:30:35] Working on cars.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros You've made a deal to buy a business. You sign the papers, and the owner agrees to stay on to help with the transition. You believe you've set yourself up for success only to have everything turn upside down. What do you do?Jesse and Candice Beuttenmuller purchased TJ's Alignment & Repair thinking they were buying their dream, only to have it turn into a nightmare. Topics Discussed:How many recordings have you set up since you've been here? 0:00How they went through the banks to get the business started. 4:04How long did it take you to realize that this was a problem? 9:06He took us to court over his tools. 12:50Did you ever get in contact with any of the community college students? 20:24There’s a difference between a hand-up and a handout. 27:16The hit and run of a loaner vehicle. 32:59Drugs that are gateway drugs. 38:24Buying vehicles as a loaner. 41:34There is nothing you can tell people that will make them stop. 42:42Where do Candice and Jesse go? 48:13David’s last class in five years. 51:11Hiring as a service advisor. 55:48The story of the dead cat in the car. 1:01:43

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, David and Lucas sit down with the editor of Ratchet and Wrench, Chris Jones.Chris discusses legacy, planning for the future, and shares his unique perspective on the automotive industry after spending time at non-automotive publications.What were you doing before you were working for Ratchet & Wrench? 0:01David’s perspective on the value of coaching companies and shops doing the right thing right now. 4:27Hiring the Offensive Coordinator for the Kansas City Chiefs. 7:18What happened in New York with the Giants. 11:38It’s all about dominance to Tom Brady. 19:05The importance of having a vision for your business. 25:26You have to have a great attention span to listen. 30:23Shop Owner gets this magazine. 33:50Why would you show up and be like, “I got nothing to learn here?”. 38:13What’s the point of putting an apprenticeship program in? 43:10What’s the biggest issue in the industry? 45:17Pittsburgh’s luck has not been good recently. 50:17Are we making them promises that we can’t keep? 54:33The importance of having a plan for the future. 57:17The white picket fence speaker’s story. 1:02:54

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, David and Lucas sit down with Ethan Ross, the service manager for Choate Engineering Performance in Bolivar, TN. Ethan took an unconventional path to his position, spending time in the armed services before getting his degree in history. Having found himself in a new position and a new industry, Ethan struggled to make things work. He was on the cusp of quitting until a fateful phone call helped enact the change he needed. Ethan’s introduction. 0:01Leadership changes when you have a gun in your hands. 7:21The story of blue-collar America is the same across the country. 11:58What do you expect from a technician? 16:35How to get more listeners to your podcast. 17:40How to use social media to get your message out. 21:09The problem with the “five percenter” mentality. 22:51The next step in the journey. 27:40He looked at the business and said, “We’ve got to do something about this.” 32:05The disconnect between numbers and the practical behaviors that lead to better numbers. 37:20How do you explain your profit to your employees? 41:35How do you make sure the right parts are on the parts list? 45:36What’s easier to do when you’re working on a single truck or a single brand? 51:44If you don’t understand the numbers, you’re not going to understand the business. 55:06When your part numbers are off, your matrix is wrong. 59:38How many shop owners have complained that they don’t like the Optimizer because they can adjust their prices? 1:05:07What’s up with these trucks that have 1000 horsepower? 1:09:36

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, David and Lucas sit down with Eric Merchant, the diesel performance legend behind Merchant Automotive LLC in Zeeland, Michigan. Eric has been in the diesel industry for over two decades and has become a go-to resource for anyone looking to upgrade or repair their Duramax diesel vehicle.During their candid conversation, Eric shares insights as he looks to transform the repair side of his business.Taking a picture of the gram. 0:00How to get out of the grocery store for less. 4:42What’s the younger generation doing on Facebook? 8:59The Discord server is like a giant chat group. 14:06The headliner was the breaking point. 18:57Duramax parts are becoming more and more obsolete. 23:07What are some of the problems with the companies that make a living off of these chips? 26:37Is there an advantage to releasing older trucks? 28:18How did your name go out in front of everybody else’s? 33:45Why you need to pay someone to help you with your business. 39:44Don't hire someone to mow your lawn. 40:42The importance of having a succession plan for your business. 44:10Letting go and letting someone else do it. 45:55Why it’s so hard for him to unload a project. 47:55If you don’t back up and understand, you’ll always be the bottleneck. 52:00Charging what you’re worth. 57:40How you guys are going off a book time? 1:04:46Selling to the right clients. 1:10:28Managing Expectations. 1:14:01How do you know if you’re undercharging? 1:16:09Why the service department should be the most profitable part of the company. 1:21:21The challenges of outsourcing and dealing with outside lead times. 1:27:21

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Nathan Walker of Walker Automotive (https://walkerautomotiveinc.com) in Wilmot, NH sits down with David and Lucas at The Summit 2023. They talk about life not always following a perfect path. Nathan discusses his experience as a business owner, how he got started and reflects on his path as he nears retirement and walks away from the business he built from scratch. Topics Discuss: Lucas walks out of the bathroom and Cecil is still in the bathroom.0:00You have to fly into Charlotte.3:06The only time he’s ever had a layover at an airport.7:05Life is not a perfect path.10:50What are snowbirds doing in North Carolina?13:59Why not go in the direction of staying a shop owner?19:48Don’t sell until the very last minute.23:41The one thing he didn’t have to deal with when he opened his business.26:55

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Sometimes you have to make the difficult decision of firing a customer. Andrew Knudsen and Robert Morton joined David and Lucas at The Summit 2023 to explore how they identified the signs that a customer was not a good fit for their shop.Andrew’s background and how he got started. 0:00What is a written and signed estimate? 5:13The importance of making your business safe. 10:09What was the catalyst for Andrew to start a change in his business? 13:58When you first start going to training or events, what does it look like? 18:20Go to other places and meet other people. 24:36David’s time in the mastermind group. 25:28How do you know if you’re making money? 31:52How much are you at the shop and how much do you need to be there? 38:25Don’t feel like you’re being attacked. 42:50How do you know if you’ve met someone who’s a bad influence? 47:30Did he file a deceptive trade practice lawsuit on a car? 54:08How does it feel when a customer doesn’t fix a problem they caused? 57:40I’m gonna get sued. 58:29How to get your credit card company to drop the chargeback. 1:02:41Do you have recorded calls you can take with you? 1:08:51

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros David and Lucas sit down with Peter Leondis and Kosta Kantilaftis from The Garage Network (https://www.thegaragenetwork.com.au/), an organization based in Australia created to connect workshop owners and managers to open up communications in work and business.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, recorded live at The Summit 2023, David and Lucas sit down with Eduardo Quirindongo, the owner of Copa Mechanic in Maricopa, AZ. Eduardo shares his journey of going from a technician to a mobile mechanic to eventually owning his own business and hiring his first employees. He recounts his struggles along the way, the hard work required to make it all work out, and the lessons he learned about entrepreneurship and leadership.Topics Covered:How David and Lucas got started complaining on the internet. 0:00How Ed got started in this business. 4:47The importance of Shop-Ware and parts in your business. 12:11All your tools are inside of the trailer?!? 15:52How he’s doing with his production. 21:07What is automotive training online? 25:49Treat your employees and train your employees so they can get a job elsewhere. 32:16What’s the future looking like for you? 39:18Hustlers never stay mobile 44:01The cost associated with being in business for yourself. 48:03Biting off more than you can chew. 52:36Stop dropping fuel tanks in someone’s driveway. 53:52Why you have to take on the jobs you don’t want to take today. 56:23How do you protect your business from being thrown under the bus? 1:00:41

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, recorded live at Vision KC 2023, David and Lucas sit down with Demeny Pollitt, the owner of Girlington Garage in South Burlington, VT.Demeny reflects on her entrepreneurial journey. She shares personal experiences, such as realizing she had been taken advantage of in the past and getting fired from her first job after graduation. Demeny also discusses safety inspections in Vermont, dealing with angry customers, and handling one-star reviews. She emphasizes the importance of having a moral compass in business and communicating effectively with others. Demeny also shares insights on taking time off to reflect and the value of writing things down.Topics covered:How she realized she had been taken advantage of in the past. 4:02Safety inspections in the South. 5:54What happened to her when she got fired from her first job after graduation. 10:15How to deal with the angriest customers. 15:09Glitter and fart spray. 20:03How did you escape the accent of Vermont? 23:45You need to take time off and figure your stuff out. 27:36The challenges she faced when she felt like she was alone. 33:12One-on-one with Rick White. 38:19What happens if the owner wants to change the name of the business? 44:57Why do you have this expense line? 50:19One-star reviews. 55:13There’s nothing you can do or say to other people to combat what they believe to be true. 1:01:20It’s not real if you don’t write it down. 1:06:26The importance of having a moral compass in your business. 1:07:54The importance of having a stern, matter-of-fact voice. 1:14:30The biggest thing is you have to communicate. 1:27:14

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Recorded live at the Institute Summit 2023, David and Lucas sit down with Aaron Woods, owner of Xtra Mile Auto Care in Stillwater, OK and a Facilitator/Coach for the Institute for Automotive Business Excellence. Can you truly serve your customers at cut-rate prices?Aaron has been an integral force in the industry, starting at a Chevrolet dealership as a service advisor before moving into a sales position and finally opening his own shop in 2018. With a help-first mentality and the lessons learned in his career, he knows what it takes to rise above the competition. Joining The Institute, Aaron looks to give back to the industry he loves through group facilitation, business coaching, & individual mentorship.Aaron’s background and how he became a shop owner. 0:00Did you walk in with a trunk of money? 6:24The difference between price and value. 12:51The “Gandalf of your shop”. 17:36What happens when you have a shop owner who doesn’t have enough people to work? 20:02Why you need to justify yourself. 27:27How do we reach those who have been doing the work for a long time? 32:55How do you reach the right clients? 38:42Close the Donut Shop. 44:55The difference between people that work out. 49:37Fancy bourbon in Stillwater. 53:08

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David dive into the topic of friendships within a business with the author of the book "The Business of Friendship," Shasta Nelson.Friendship is often viewed as only a personal matter. However, it plays a crucial role in a business's success and career fulfillment. Shasta shares her insights on the science behind friendships, how to build and maintain meaningful connections in the workplace, and the benefits of having friends at work.Topics discussed:We’re just supposed to fix the cars. 4:46We are really mean to each other because it’s our thing. 8:58What makes a healthy relationship and how are they developed? 16:11What is friendship? How does it work? 19:48How do we learn about other people’s love languages? 24:17These are the most meaningless words in the history of social media. 28:17Every relationship starts at the bottom of the triangle and moves up. 31:43Can you salvage a toxic employee if you have one? 40:36If you care about the physical health of your team, you want them healthy enough to do their job. 44:32The first step is to talk about it. If you don’t talk to them, you don’t know. 49:15

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, David and Lucas are joined by special guest Craig O'Neill to explore various topics related to business and communication.They discuss the challenges of reaching busy shop owners and how to structure presentations for maximum impact. The conversation also delves into the complexities of multi-generational businesses and how to deal with their dysfunctions.Additionally, they discuss clickbait, data privacy, and using voice messages instead of text messaging.What would be the best way to reach a shop owner who is busy during the day?6:46If you’re going to get up and do a class, there has to be a structure in your thought process.18:47Lucas never wanted to be a public speaker. It makes him anxious.20:35How do you know if you’re talking to the right person?26:26Voice messages instead of text messaging.31:11The importance of sharing your perspective with others.38:33How to deal with the dysfunction of a multi-generation business.44:54It’s their fault they need to change, not you.48:06When you’ve built someone up and they leave, it’s tough.53:02How do you make the inspection process more efficient?1:01:55What does clickbait mean?1:09:15Why the people on the podcast will know about the frog emoji.1:15:32

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, David and Lucas are joined by Bill DeBoer of DeBoers Auto in Hamburg, NJ to delve into the question of whether or not running a peak efficiency shop is the best approach. The pursuit of efficiency and productivity is a constant in the automotive industry, but is operating at maximum capacity always the best option?They discuss the benefits and drawbacks of this approach, including increased revenue and profitability, versus the potential for burnout, decreased quality of work, and the risk of losing key employees.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, David and Lucas are joined by Maylan Newton of ESI, an expert in automotive repair shop management. Maylan shared insights and tips on appropriately streamlining the workflow in a repair shop, starting with creating appointments and then setting proper customer expectations, ultimately converting phone calls into car count.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Staying afloat in a turbulent economy can be challenging for an independent auto repair shop. With economic uncertainty on the rise, it can be difficult to predict when the next downturn will hit and how it will affect your business.Many shops will turn to cost-cutting measures. That could include negotiating better deals with suppliers, purchasing more affordable equipment, or reducing staff hours. A few shops will look to diversify their revenue streams. That could include offering additional services such as car detailing or selling used vehicles. It could also involve partnering with other businesses in the community, such as rental car companies or car dealerships.Regardless, it is essential for owners to keep an eye on their finances and to have a plan in place for when things do take a turn for the worse.

In this episode, Lucas and Terry sit down with Kent and Cecil Bullard of the Institute for Automotive Business Excellence. They dive into the difficult decisions small business owners must make regarding their employees. Balancing the business's needs with your team's well-being can be a delicate task, and sometimes tough choices have to be made. Sometimes that means letting go of valued employees. They discuss the strategies they used to ensure they were doing the right thing for their business and their employees. From managing finances, to finding alternatives to layoffs, this episode will provide valuable insights for any small business owner.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, recorded live at ASTE 2022, David and Lucas sit down with John Firm of Firm Automotive in Fort Worth, Texas.They discuss the future of automotive associations like ACA and ASA.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, recorded live at ASTE 2022, Lucas and David sit down with Monique Mondragon, product analyst with Shop-Ware.In this fun conversation, they discuss the one thing that can make almost any shop profitable, love languages, and the fundamental differences between a company that just needs your business on the books and a company that genuinely wants to deliver value.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, recorded live at AAPEX 2022, Lucas and his technician Terry sit down with business coach Rick White of 180biz.Rick has been on the podcast several times, including the very first episode. Their discussion covers a lot of ground, including mental illness and the philosophy we bring to our careers and businesses that can make or break our success.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, recorded live at ASTE 2022, Lucas sits down with Jeff Compton, a 24-year automotive industry veteran. Jeff views himself as an advocate for the technician and talks about the different perspectives he was able to experience while at ASTE.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, recorded live at AAPEX 2022, Lucas sits down with Oscar Gomez, founder of Master Automotive Training.Oscar recounts being impacted by Hurricane Ian on his way to ASTE and his journey from tech, to an instructor, to starting his own training company.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros How do you handle a situation where a customer is expecting you to fix a vehicle that’s beyond repair? What do you do about a vehicle that goes from bad to worse while in your care? Do you fix it at any cost in the hope of salvaging your reputation? Or do you turn it over hoping the customer understands?What if they don’t?In this episode, recorded live at ASTE 2022, Lucas and David are joined by Bryan Pollock, a contributor to ScannerDanner.com, and Greg Buckley of Buckley's Auto Care to discuss this and more. Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.com Support the show

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, recorded live at ADAPT 2022, David and Lucas are joined by Connor Tracy, Director of Partner Development at Kukui. They talk about the struggles faced when building a new shop, the future of the automotive industry, and why shop owners hesitate to fire employees when they know they should. Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.com Support the show

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Automotive technicians have one of the highest divorce rates of any profession. It isn’t uncommon to see shop owners on their second or third marriage. What’s causing these breakups? Is it avoidable? Can we really find happiness in a new relationship?In this episode, recorded live at ASTE 2022, Lucas and David are joined by Justin Allen of Hunter Engineering to discuss marriage, divorce, Jeff Bezos, Gary Vaynerchuk and so much more.Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.com Support the show

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode recorded live at AAPEX 2022, Lucas and his technician, Terry Jackson are joined by Murray Voth, president at RPM Training. Murray is one of Canada’s most knowl­edge­able experts on the auto­mo­tive indus­try, espe­cial­ly as it relates to busi­ness devel­op­ment of the inde­pen­dent auto­mo­tive ser­vice and repair sec­tor.They discuss whether or not independent repair shops should be charging more than dealerships. Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.com Support the show

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Lucas and David are joined by Brandon Steckler at ASTE 2022 to discuss training events and why it seems those that need it most never attend critical training.Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.com Support the show

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, recorded live at ADAPT 2022, Lucas and David sit down with Kip Nuesch, Specialty Sales Manager at Advance Auto Parts and an industry-recognized expert in all things ADAS.What does it take to get someone to embrace a change in technology? Most people in the industry recognize the massive shift that is currently happening. Consumers, however, also face that massive shift but no one seems to be telling them. What will it take to make that happen?Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.com Support the show

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, recorded live at ASTE, Lucas and David sit down with Dutch Silverstein, the owner of the A&M Auto Service in Pineville NC, and Mark Perkins, a multi-shop owner from Littleton, NC.Both men give back to the industry in their own way. Mark runs the ASOG mastermind group and Dutch serves on the board of the ASOG 501c3 Educational Charity.They discuss the work of the mastermind group and giving back to the industry and trying to make an impact to make it better. Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.com Support the show

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, recorded live at ADAPT 2022, Lucas and David sit down with Ben Johnson, the director of product management at Mitchell One. Are the OEs looking to block your average aftermarket repair shop from getting critical information, including service information and vehicle telematics?Are independent repair shops facing a future where critical tooling and information is inaccessible?Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.com Support the show

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode recorded live at ASTE 2022, Lucas and David discuss EVs and hybrids with Isaac Rodell, a manager with Worldpac Training Institute’s Alternative fuels program, owner of NC Auto Rescue, and an industry-recognized expert on alternatively-fueled vehicles.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Recorded live at ADAPT 2022, David & Lucas had the honor of sitting down with the Godfather of Vision Hi-Tech Training and Expo, Jerry Holcom, and multi-shop owner and instructor at the Ratchet & Wrench Management Conference, Doug Grills.They talk about the future of the industry and what it holds for the regular independent repair shop. Doug discusses how he implements his vision at his shops, the culture that helps execute his plans, and what it looks like to go from one shop to multiple shops for the owner. Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.com Support the show

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros David & Lucas sit down with Paul Danner and Bryan Pollock of ScannerDanner.com at ASTE 2022.Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.com Shop-Ware Get the numbers you need to see what’s going on with your business and never worry again.Support the show

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Is it possible to "fake" company culture? Can the typical culture catchphrases like, "excellence", "perseverance", "honesty", and "integrity" be just something company leaders say and not something they also truly believe?David sits down with Bryan Pollock and multi-shop owner Adam Liu to discuss this and more. Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.com Support the show

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, David is joined by Chris Enright and Scott Pelava to discuss the one thing many shops are doing to cripple their own businesses. Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.com Support the show

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Cecil and Kent Bullard from The Institute for Automotive Business Excellence talk about their vision of creating an industry that becomes a destination for talent, not a consolation for those that can't make it anywhere else. Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.com Shop-Ware Get the numbers you need to see what’s going on with your business and never worry again.Support the show

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Can standardization take the industry into the future? Is it even possible?Do all shop owners consider their technicians nothing more than grease monkeys?In this episode, David and Lucas are joined by Scott Pelava, owner of Londsale Auto and the founder of the Auto Shop Owners Group on Facebook to discuss these questions and more.Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.com Support the show

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, David and Lucas sit down with Brandon Dills, the owner of Jarhead Diagnostics and Small Town Automotive Technologies in Lexington, NC.Brandon recently found himself embroiled in some online drama. He discusses what set it off, how he reacted, and the lessons, if any, learned. Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.com Support the show

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, David and Lucas sit down with Donald Smith, the general manager of Schlenker Automotive in Rockledge Florida, and listen to his extraordinary story. They also had the privilege of being joined by Mike Willever of the Active Self Protection Podcast to offer up his analysis. This episode starts off in a very unserious manner but then gets very serious with life and death implications. Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.com Support the show

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, David and Lucas are joined by Kent Bullard of the Institute for Automotive Business Excellence. Kent sat down thinking there was going to be a meeting about recording a podcast but instead was surprised to find out they were actually going to record right away.He graciously stayed to discuss the motivation behind starting a business, what drives the desire for profits, and whether or not it’s even ethical to generate a profit. You might be surprised by what they have to say.Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.com Support the show

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros This is part 2 of Lucas and David's conversation with the founder of AutoText.Me, Chris Cloutier.Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.com Support the show

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Chris Cloutier, the founder of AutoText.me as well as the co-owner of Golden Rule Auto Care in Wylie, TX, and Rowlett, TX. Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.com Support the show

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros This is part 2 of David and Lucas' conversation with industry veteran Jeff Compton.Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.com Support the show

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Who is getting the short end of the stick when things turn south? Is it the shop owner or is it the technician?Is ASE certification still relevant in today’s environment?Is it worth training on ADAS and should you pull out your lab scope at the beginning of the diagnostic process?David & Lucas cover all this and much more with industry veteran Jeff Compton.Are you spending your nights at the shop or worrying about the shop? Get the numbers you need to see what’s going on with each tech and each profit center, thanks to advanced analytics. Get Shop-Ware.com and get some sleep.Click Here: Get Shop-Ware.com Support the show