Episode 121 - MSO Bill Adams On Fixing Productivity
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Show Notes
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MSO Bill Adams sits down with Lucas and David to discuss his solution to increasing productivity at his shops.
Topics discussed:
00:00:07 Flying in cramped seats is uncomfortable.
00:07:53 Old car repair is specialized.
00:19:10 Overcoming challenges in business.
00:24:11 Building a solid team is crucial.
00:27:27 Triangle offense for service advisors.
00:32:10 Triangle offense streamlines car repair.
00:40:20 Effective communication is critical.
00:45:22 Hiring the right people is vital for growth.
00:51:46 Adapt and leverage technology for efficiency.
00:54:01 Shift perspective for business success.
01:00:08 Importance of customer experience.
01:06:36 Adapt to changing technology quickly.
01:11:41 Leverage team strengths for success.