Changing The Industry Podcast

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Allison Jones, Senior Vice President of Circular Economy at Stellantis. Allison explains the concept of a circular economy and its three main components: using less material, extending the life of products, and ensuring recyclability at the end of their lifecycle. David shares his frustration with other manufacturers' tendencies to design parts as single-use, contrasting it with Stellantis' commitment to remanufacturing and sustainability. Allison also discusses the potential benefits of their e-commerce platform, Bparts, which facilitates the trade of certified used parts and can help alleviate the issue of backordered parts. This episode offers insightful perspectives on sustainable practices in the automotive industry, making it a must-listen for those interested in environmental responsibility and innovation.00:00 Aldi's: No-Frills Shopping Experience06:01 Innovative, Sustainable Remanufacturing Benefits09:44 Designing for Circular Economy10:22 Expanding Remanufacturing Beyond Engines15:47 Certified Wheels: Warranty & Guarantee18:53 Circular Economy in Vehicle Design22:47 Automaker EV Strategy Confusion23:46 Battery Innovation Revolution28:31 EV Range Anxiety Experience30:20 Promoting Affordable, Sustainable Solutions34:01 Alternator Options: New vs. Remanufactured36:32 Masked Mischief with a Straw41:29 Sustainability and Trash Bag Management43:29 Promoting New E-commerce Platform46:42 Expanding Automotive Opportunities48:54 Edible Straws in the UK

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Jeff Eddy from Chrome Auto Repair. Jeff shares his unique journey from working in radio and TV production to becoming a successful auto repair shop owner. The conversation reveals key insights about the challenges and transitions involved in running a business, including the shift from being a technician to a business leader. Furthermore, the discussion dives into the significant impact of personal health choices on professional success, with Jeff detailing his own health journey following a heart attack. Whether you’re already in the auto repair industry or considering a career shift, this episode offers valuable perspectives on business growth and personal well-being.00:00 "Masterful Reel-to-Reel Splicing"10:35 Journey to Becoming a Car Mechanic15:14 Unexpected Heart Attack Diagnosis18:50 "Managing Daily Business Challenges"25:47 Track Eating, Alter Habits30:34 Discovering Weed in Vegas36:38 Dedicated Work Ethic Ritual39:40 Stuck in Youthful Indulgence47:07 Price Negotiation Success52:13 Advanced Hiring Process Success57:58 "Adopting a Forward-Thinking Mindset"01:01:56 Evolving Business Giving Philosophy01:04:29 "Group Member's Weekly Surprise"

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Jason Quillin, owner of Top Notch Auto. Jason discusses the challenges of managing a shop with two separate buildings, emphasizing the inefficiencies and added costs it brings. He also shares his journey from dealership technician to shop owner, highlighting the struggles with employee management and the importance of creating a cohesive team. They delve into the evolving automotive landscape, particularly the challenges with advanced driver-assistance systems (ADAS) and the reluctance of many shops to adapt to new technologies.If you're navigating the complexities of shop ownership or grappling with technological advancements in the industry, this episode is a must-listen for you!00:00 Old Dealership Dilemma10:09 Audi Calibration and Alignment Issues13:00 Entitled Mindset at Dealerships19:02 Insurance Claim Plan Discussion22:56 Progressive Salary Plan Negotiation30:50 Forklift Speed and Skill35:02 Perpetual Budget Inflation Cycle38:01 Revamping Vocational Education Focus45:50 "Turn Signal Communication Spy"51:29 Rural Ingenuity: Self-Reliant Rebuilding55:03 Opposition Silenced by Authorities01:00:32 "Young Farm Kid's Work Ethic"01:03:25 Self-Reliance in Modern Society

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Frank Scandura, owner of Frank's European Service in Las Vegas and a coach for Transformers Institute. Frank shares his insights on several pressing industry issues, including the challenges posed by increasing costs of business and the strain it puts on shop owners. He emphasizes the importance of maintaining strong ethical standards and focusing on people over profits, arguing that this approach will ultimately lead to success. 00:00 "Frank's Industry Insight"08:14 Evolving Car Industry Loyalty14:51 Impatient Car Owners16:44 The Ruthless Business Shift23:32 Balancing Coach Guidance and Growth30:44 "Planning for Business Ownership"35:38 Business Continuity Planning37:10 Uninsured Flood Devastates Businesses43:25 Is Solo Business Financially Viable?50:44 Premium Service Pitch Lacking Training54:04 Unintended Business Incentive Issues01:01:47 Advisor Troubles Reduce Shop Revenue01:03:24 Businesses Lack Flood Insurance

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Haresh Gobin, Product Development Manager at LaunchTech USA. Haresh shares his journey of merging his computer science background with his family's auto repair business, eventually leading to significant roles in both Bosch and Snap-On before joining Launch. The conversation moves to the crucial importance of legitimate data acquisition and compliance within the industry, highlighting LaunchTech's commitment to working with the NASDAQ security task force to ensure the responsible use of immobilizer tools.00:00 Advancements in Automotive Diagnostics04:14 Automated Maintenance Insights07:52 Comprehensive Tools for All Users11:44 Thanksgiving Work Dilemma13:22 Market Undercutting Incident19:43 Becoming a Park Service Ranger21:09 Naked Man at Car Fire26:13 Dealerships: A High School Experience27:21 "Securing a Job at Dealership"31:30 Hired by Launch: Five Years34:23 Think Beyond the Box38:50 Industry Unity Revealed at ETI39:47 "Brand Loyalty and Investment"44:57 Industry Support and Solidarity46:59 Trust Issues in Industry Relations49:40 Tool Access and Car Theft Debate52:22 "Nastif Debate: Money or Protection?"55:32 No More Waddling!

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Ron Shanas and Paul Pate from Today's Class. Ron and Paul get into the sophistication of their adaptive learning platform, explaining how artificial intelligence and machine learning tailor training to individual technicians' needs by identifying their strengths, weaknesses, and confidence levels. They highlight the importance of confidence in improving work performance, supported by scientific studies linking confidence to productivity and accuracy. Lastly, they discuss the onboarding process for their training platform, emphasizing the importance of aligning training with business goals to ensure shops gain the maximum benefit from their investment.00:00 AI-Driven Adaptive Learning06:01 "Learning, Emotion, and Memory"12:17 Persistence in Music Mastery17:59 Ineffective Training Retention23:58 Adult Learning: Autonomy and Recognition30:51 Streamlining Training Through Data Insights35:00 Make or Break Moment40:46 Fuel Trim Case Study Mystery47:33 "Embrace Struggles in Business Learning"52:06 Teaching Reading and Decoding56:11 Cohort-Based Shop Data Training01:03:33 Personalized Training Challenges01:06:52 "Fostering High-Level Team Discussions"

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Rick White of 180biz, and Mike Himes, a shop owner from Brookville, Pennsylvania. Rick highlights the importance of valuing your services to ensure customers do the same. Mike shares his experience raising prices and how it helped eliminate problematic customers. The group also discusses the strategic use of technology and digital tools to enhance customer communication and streamline operations.00:00 Reduce customer charge from $1,800 bill?09:56 "You should consider trying another approach."15:28 Self-value is essential for business success.18:01 Labor costs inflated through hidden markups.21:21 Braxton's repeated car shop visits discussed.31:22 Celiac disease, no peripheral vision caused clumsiness.34:03 Planning future roles and managing life changes.42:15 Raising prices eliminated problematic, non-paying customers.47:18 Embrace growth through uncomfortable client interactions.51:24 Superior product: Follow guidelines, replace necessary parts.56:51 Mike Allen supports skilled tradesmen with benefits.01:03:36 Inspection must be thorough and well-communicated.01:04:31 They approve, organized process, explained with pictures.01:14:08 Digital Concierge tracks, analyzes, transcribes phone calls.01:14:52 Avoid rapid growth for quality assurance.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Brandon Sloan. Brandon discusses resolving a tricky issue with a 2014 Sierra by identifying a hairline fracture in a spark plug. Lucas criticizes flat-rate pay systems, emphasizing they unfairly burden technicians and reflect poor management practices. Lastly, Brandon and the hosts discuss the repercussions of misinformation in the industry, highlighting the importance of expertise and transparency.00:00 Story emphasizes changing priorities over passion.07:50 Misdiagnosis due to incorrect identification of part.14:47 Costs demand sufficient revenue to justify wages.16:31 Understaffed machinists struggling with workflow demands.21:18 37" tires damage Dodge Ram transmission quickly.26:25 Dealers avoid ECM tuning for big trucks.33:45 Acknowledging being a flawed shop owner.38:12 Pricing changes for engine modifications and upsells.47:03 Lower cost means lower quality expectations.51:28 Inspecting 2014 GMC Sierra transmission. Converter replaced.57:17 Educated customer on spark plug resistance issues.59:47 Cam actuator caused DTC; updated software fixed.01:04:30 Lucas Underwood was murdered by fake friends.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Ryan Ragan, the new executive director for an automotive service alliance in North Carolina. Ryan discusses the importance of developing team members into experts, emphasizing the need for dedicated time and resources. He also highlights the value of vocational training over traditional college pathways, aiming to reduce debt and increase job readiness for new technicians. Lastly, the episode delves into strategies for organizational transparency to avoid rumors and misinformation while fostering an inclusive environment. 00:00 Therapy offered school escape amid family issues.05:20 He's mobile, unlike Kirk Cousins, Brady-like.09:38 Intensive effort invested in finding the candidate.12:55 Effort essential for associations' relevance and success.13:28 Providing real value through cutting-edge training.16:53 Access exclusive training, networking, and negotiation benefits.22:51 High industry turnover due to management and career paths.25:50 Collaboration improves the industry; Changing the Industry Podcast.28:34 Excited for development training at NC State.30:27 Focusing on Charlotte market strategies and training.35:39 Collaborative, adaptable approach; future plans underway.37:52 Event location crucial for out-of-state attendees.39:44 Exciting future improvements for upcoming show.43:41 Stupidly drove pink truck into Bronx danger.48:49 Defendant prepares poorly for court with advice.50:13 Airsoft gun prank mistaken for robbery panic.53:37 Gun unsnapped: scared, unshined shoes: lazy.58:14 Judge Ginn: Family friend, praised fair legal process.59:16 Breakdown led to appeal due to oversight.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Jeff Compton and Keith Perkins. Jeff discusses a scenario involving dishonesty in auto repair, specifically the improper use of tensioners and resistors. Keith shares his experiences and frustrations with repair malpractice, emphasizing the importance of consumer education over financial gain. The group also delves into the legal and ethical challenges surrounding the use of reconditioned car parts, highlighting the need for repair shops to balance cost savings with safety. 00:00 Crash data complicates module replacement process.05:34 Found wired resistors near seatbelt pretensioner.15:24 Confrontation revealed deception; honesty followed.19:38 Son requested name removal; legal threats ensued.25:10 Uncertainty about aftermarket windshield safety standards.28:26 Must arbitrate Disney disputes, can't sue.32:36 Sometimes too cautious, emphasizing legal documentation.40:51 Class discussion quiet; had to elicit responses.46:03 New legislation mandates state-issued locksmith identification.48:16 Thieves violently steal cars in Canadian neighborhoods.53:18 Argument on security vetting and second chances.01:01:48 Seeking seals for polar bears near Churchill.01:04:16 Social media exposes mistakes in auto repair.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Steve Schlaff and Michael Hilzley, experts leveraging fleet management within their businesses. Steve emphasizes the importance of performing Digital Vehicle Inspections (DVIs) tailored to customer goals, which helps avoid future disputes and builds trust. Lucas reflects on the challenges of managing fleet maintenance and maintaining consistent profit margins, sharing insights on effective customer communication. Michael highlights how maintaining relationships with fleet clients during emergencies can build long-term loyalty. 00:00 Shifted focus from large fleets to small businesses.09:50 H Vac company faced frequent DEF lockout issues.12:09 Fleet now committed to regular maintenance after issues.20:49 Include comprehensive parts for sustainable GP/hour.26:56 Truck's bad gearbox risks crash; owner unconcerned.30:51 Technicians understand technical gravity better, easier.35:23 Business obligations, fleet management, system-building process.40:41 Leadership hindered by constant meddling and changes.44:45 Consistency in fleet service billing causes concern.49:24 Struggled with vehicle maintenance approach mindset.55:17 Plan fails; detainee breaks out of car.01:00:34 Obligation to alert vehicle owner about issues.01:04:48 Build trust, adjust expectations, understand fleet goals.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Derick Van Ness from Big Life Financial. Derick discusses the impact of state tax deductions on federal taxes, with a focus on high-income earners in states like California and New York. David shares his relaxed attitude towards financial management, explaining how he balances cash flow despite economic struggles. Derick also highlights the importance of having a reliable team and establishing a financial operating system for business owners. 00:00 Considering hiring a forensic accountant for business review.05:15 Evaluate current advisors; start with taxes.07:39 R&D entails credits for system upgrades efforts.12:01 Limiting state taxes as federal write-offs.14:52 Conference and event travel cause financial strain.16:31 Bank crisis caused financial ruin, power loss.23:02 Shop owners often overlook tax seriousness.24:00 CPAs busy auditing, rarely offer proactive advice.28:32 Automate savings early for financial security.31:46 Recommended savings percentage and retirement amount?34:07 Aggressively save; build income streams beyond business.36:10 Budget for two months' shop expenses buffer.41:50 Real estate improves over time with depreciation.44:54 Pursue passion freely, enjoy life without constraints.47:45 Alternative investments offer consistent income for retirees.50:21 Intangible capitals determine your EBITDA multiplier.52:27 Prepare for unexpected events despite profitability.55:57 Send info to stream on Facebook page.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this bonus episode, Lucas sits down with Mickey Leech, the CEO of Schumacher Electric, to explore the pitfalls of chasing quick riches over hard work in business. Mickey shares his unconventional career journey, detailing the valuable lessons he learned from various early jobs and emphasizing the significance of collaboration and empowerment within the workforce. Lucas underscores the importance of hiring people who complement one's weaknesses to build a stronger team.00:00 Executives transitioning industries often gain new insights.05:20 Organizations often overlook their end-user impact.08:56 Trust and relationships drive industry innovation.09:22 Passionate gearheads create essential automotive products.13:07 Pathway to excellence: improve incrementally each day.18:30 Leaders must control, reject feedback, limit vision.20:55 Anxiety unresolved by prayer despite religious beliefs.22:40 Agility needed for future education and economy.25:54 Find me on LinkedIn for career help.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David Roman are joined by Scott Hicks, an industry expert. Scott provides insights into network diagnostics, explaining the simplicity of using basic tools like a multimeter for solving most network issues. David and Scott also discuss their contrasting willingness to experiment and learn. 00:00 Wife leaves class due to inappropriate jokes.05:04 Consider change; avoid repetitive conversations.08:49 Small show rebrand became huge event success.11:59 Subaru misfire: Coil connector issue discovered.15:11 Overthinking causes unnecessary complications and mistakes.18:51 GM evolving automobile network infrastructure strategies.21:46 Tinkers for 10% performance boost without manuals.23:48 Skeptical of washing machine solutions. Limited effort.27:13 It wasn't going to fix the issue.30:51 Overseas manufacturing benefits consumers with cheap EVs.35:16 Ensuring transparency for car repair data access.36:02 Lies frustrate; protocol offers access amid constraints.39:08 Approach affects perception; manufacturers willing to collaborate.43:15 Dealers influence training content, favor resistance testing.46:10 Depopulation conspiracy for land acquisition.49:41 Saw Scott; commented on his gray hair.55:11 Biopsy and scope for potential throat cancer.56:00 George's painful diverticulitis surgery with tube.58:59 Foam roller relieves back pain effectively.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Jacob Wierengo. They talk about the influence of mindset on health outcomes, citing examples like the placebo effect and the impact of belief on conditions such as gluten intolerance. Lucas shares a research study on a family with a history of Alzheimer's, exploring how the belief in having a gene can trigger symptoms even when it isn't present. David draws connections between stress and modern health issues like back pain, sharing advice on daily exercises to strengthen the spine.00:00 Car issues persist despite various attempted fixes.09:14 Belief in having Alzheimer's without genetic confirmation.13:34 Chernobyl exclusion zone thrived without humans present.18:36 Uncertain claims about Korean War-era strategies discussed.23:46 FBI model inconclusive; case remains unsolved.28:31 They kidnap Ukrainians to replenish wartime forces.37:42 Preference for few things outweighs dislikes.39:51 Careless typing leads to nonsensical comments.45:55 Hesitant leader burdened by ultimate responsibility decision.51:42 Life isn't fair; people often expect exceptions.59:16 Develop weak spine, hamstring muscles; try deadlifts.01:00:10 Progressive overload builds glutes, hips, hamstrings.01:07:52 Manufacturing prioritizes convenience over serviceability concerns.01:13:28 Improved tolerance but avoids excess carbs.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Michael Doherty, host of AutoFix AdvisorCast. David discusses purchasing an ADAS calibration machine and a rented facility to ensure precision and reliability over subcontracting services. Lucas shares important insurance and legal insights, emphasizing the necessity of detailed documentation and subrogation to protect businesses from liability. Michael shares his experiences and tips for managing service advisor stress and maintaining high morale through appreciation and mini-breaks. 00:00 Legitimate subcontracting requires non-obligated, independent mechanics.06:52 Authorized actions misunderstood; handled fuel pump issue.14:56 Heavy objects fall gently, minimizing impact danger.20:19 Motivate service advisors; consistent kindness needed.26:15 Dispatching helps manage workflow and meet expectations.29:38 Service advisor accidentally locked outside in rain.37:08 FCP Euro offers cheaper, comprehensive European parts kits.38:13 Convenient solution found with FCP Euro kit.47:16 I allocate, restrict funds for taxes, operations.50:26 Lighting and floor variations must be considered.55:23 Insurance dispute over car repair method.59:26 Insurance decisions influenced by subrogation and discussions.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Josh Parnell, a leadership coach with Limitless Leadership. Josh discusses his people-first leadership philosophy, highlighting the importance of authenticity and vulnerability in effective leadership. David shares a candid story about a human error in car repair, contrasting it with the potential precision of automated systems. The trio humorously explores the dynamics of trust between humans and robots, debating the future roles of leaders in an increasingly automated industry.00:00 Accidentally touched client's spit cup, disgusting.06:03 Product quality declined; consider complete grooming kits.07:25 Eric and Scott's beard oil brand, tough identity.12:35 AI automates car service with precise personalization.15:54 He'll double-check his work with paint pen.18:15 Confidence in superior product despite customer indifference.20:25 Busy schedule; juggling work and errands.25:36 Robots assemble; humans double-check quality.28:44 Philosophy unchanged; add personal touch, uniqueness.32:29 Animals fight for dominance, not artistic contemplation.35:35 Create safety and trust for clarity, direction.38:01 Communication issues lead to disengagement and discontent.42:18 Frank talk on attendance; resolved positively.44:43 Growth requires persevering through uncomfortable challenges.47:11 Mountain Dew acid prevents kidney stones formation.49:57 Urologist explains VA's unique lawsuit protection method.55:01 Assume positive intent for constructive feedback.56:55 Document scheduled one-on-ones for actionable meetings.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Justin Allen of Hunter Engineering and Braxton Critcher of Auto Repair News Today to discuss the unique challenges auto shop owners face today. Justin shares his perspective on nurturing and coaching business efficiency rather than just selling equipment. David highlights the complacency and inefficiencies in many shops, while Lucas underscores the importance of long-term financial planning and delegation in preparation for retirement.00:00 Early in first relationship, married first girlfriend.08:45 Braxton asks questions while making videos.12:11 Prioritize customer needs over complete repairs.20:24 Experiences differ noticeably between repair shops.23:30 Shops incentivize profitable diagnostic work patterns.31:37 Navigating illness can be emotionally challenging.34:12 Cancer spreading in spine; patient experiencing pain.38:53 Lacking drive to excel and grow business.42:46 Inspire hope and change in unaware individuals.51:45 Keep old cars; avoid buying new ones.53:42 Shop owners' health and life expectancy questioned.01:03:47 High pressure prompted major business restructuring decision.01:07:33 Working hard on coaching, systems; feeling nervous.01:12:24 I've relaxed the structure, affecting business expectations.01:14:54 Poor Mike due to trampoline discussion.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Cavan Robinson, General Manager with Vehlo. They discuss a hacking incident targeting dealerships to steal client information, underscoring the importance of strong cybersecurity measures. As the conversation shifts, Lucas highlights the vulnerability of storing cryptocurrency on broker sites, sharing cautionary tales about accessing deceased relatives' crypto assets. Toward the end, they dive into industry events like AAPEX and SEMA, discussing the significance of effectively representing multiple shop management products.00:00 Inner circle shared inappropriate child-content; hidden scandal.08:31 Industry professionals change roles frequently at shows.15:19 Expanding branding with diverse products without overlap.16:29 Collaborative webinar on shop management products showcased.26:29 Google penalizes sites with intrusive interstitial ads.27:56 Shopware prioritizes client perspective over shop experience.34:58 Be curious, not judgmental; collaborative acquisitions foster growth.42:46 Centralized expert team standardizes multi-platform development efforts.43:52 Concerns over using dual software for tires.50:21 Data-driven pricing in tire management boosts sales.57:07 AI voice scam mimics CEO for fraud.01:00:52 Money hacked, experienced CIO highlights insider threats.01:06:21 Launching partnership with industry leaders for efficiency.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Brandon Jones, Vice President of Limitless Leadership. Brandon shares a compelling story about educating a customer on her vehicle’s extensive issues, emphasizing the importance of clear communication in the industry. David and Lucas discuss the often unrealistic expectations customers have when purchasing cheap, older vehicles, highlighting the financial struggles many face in maintaining them. They also reflect on the emotional toll of negative feedback and the challenges of providing exceptional customer service in their shops and through their podcast.00:00 Weekly one-on-one coaching for service managers.04:25 Creating well-rounded individuals enhances professional and personal lives.09:56 Customer upset over costly vehicle repairs.13:10 People repeatedly seek charity for vehicle repairs.14:21 90-year-old lover questions extensive vehicle repairs.20:51 Explaining repair avoided customer's unnecessary stress.22:32 Closed shop due to financial strain, relocated south.25:59 Reconnected to disrupt automotive industry through coaching.30:33 Axle problem persists despite new stubs.32:50 No new appointments, concerned about manager’s performance.35:35 Predicting then mimicking behavior in a conversation.39:29 Vehicle seen on tow truck after repair.42:02 Took personal pride in family's community legacy.46:21 Customer dissatisfaction is their problem, not mine.48:07 Frustration with business books; desire to share nihilism.53:17 Mixed blizzard poorly, all frosting at bottom.54:43 People prefer spending on wants, not needs.57:59 Needed sun for my pale legs.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Adam and Jessica Debaja of Northland Automotive in Cedar Springs and Rockford, Michigan. Adam shares the challenges and successes of expanding their automotive business, including employee turnover and initial financial struggles. Lucas discusses the importance of proper estate planning and having life insurance to ensure business continuity. Adam and Jessica highlight the lighter side with humorous anecdotes about kids working in their shop and handling energetic family dynamics. I00:00 Local shop prospered, offered chance to buy.06:43 Used repair shop rather than building one.16:04 Five-year-old's endless energy causing family chaos.17:42 Father accidentally consumes 1500 mg edible gummies.23:16 Unexpected events underscore the importance of planning.32:56 Culling early solves persistent employee problems.33:23 Concern about technical expertise for hiring assistance.39:13 Mistakes often doom businesses or cause burnout.49:20 He requests obscure items before normal items.54:10 Mike Allen's convincing odd job stories.01:00:22 One kind of Mac and cheese, nothing else.01:02:29 Cool video on historic Los Angeles taco truck.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Tom Schearer from the Ratchet and Wrench Management Conference. Tom discusses his concerns about preparing a speech for his award and how to keep it concise. Both hosts share their perspectives on fostering authentic customer interactions amidst the challenges of running a shop. 00:00 Big developments; staff managing shop independently now.07:26 Daily evaluations disrupt technicians' workflow and efficiency.12:38 Tech frustrations with non-technical aspects of work.16:54 Working with Cecil; prioritizing tasks for shop projects.21:33 Women listen and care differently than men.28:18 Prioritize critical issues; non-critical can wait.35:01 Reached a plateau; uncertain of next steps.40:18 Burnout led to losing multi-million dollar contract.46:40 I rush tasks when nervous, causing issues.51:08 Planning retirement, traveling, visiting shops with Christy.54:25 Confronted a suspicious follower in a crowd.01:01:10 Branson Landing: river, bluffs, restaurants, tourist attractions.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Mike Allen at the Ratchet and Wrench Management Conference. Mike discusses his unique approach to managing marketing and customer interactions in the automotive service industry. Lucas reflects on the challenges and stress of expanding his shop from three bays to ten, emphasizing the need for sustainable growth. David shares insights into the importance of thorough documentation and clear communication to manage liabilities and improve customer service. 00:00 Day with David: intentional antics, wild adventure.07:58 Choosing schools for controlled child exposure.11:39 No room; kicked out, recording in hotel.19:35 Providing one-hour written repair estimate initially.22:45 Too many cars now, too few before.29:57 Carolyn advised strict client approval in California.34:39 New shop added stress; balanced family business.40:15 Reformed life path, reconciled with father, embraced corporate.46:59 I should have handled conflict calmly instead.53:14 He insisted, left job; former employer unhappy.56:17 People upset when not hired; not intentional.01:01:43 Documentary shows cultural differences in infant upbringing.01:05:21 Family murdered, necks draped, slaughtered like hogs.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, David and Lucas are joined by Brian Herron, CEO of Opus IVS. Brian discusses the benefits of accessibility in the repair industry, emphasizing how the Right to Repair promotes competition and ensures consumer safety. David and Brian also discuss the proactive efforts by manufacturers like Toyota, who release diagnostic tools to independent shops, contributing to better repair outcomes. Additionally, they highlight the quality and supply challenges between OE and aftermarket parts, underscoring the growing preference for OE parts due to their reliability and sometimes more competitive pricing.00:00 Years advertising and evolving car repair industry.04:54 Car deck's rise, right to repair relevance debated.08:25 Collision repairs now require OEM post-scan software.10:43 Does pushing right to repair alienate cooperatives?13:08 OE parts more competitive; aftermarket quality declining.18:17 Diagnosing post-lightning car requires advanced tools.21:54 Industry systems cause inefficiencies and creative fixes.24:17 Hourly hybrid pay prevents employee complacency.29:12 Aftermarket diagnostic tool success following Opus acquisition.30:10 Building something different in a consolidating industry.35:40 Prefer in-house repairs due to dealer delays.39:30 Issues with Nissan transmission warranties and programming.41:31 Organization connections provide solutions and support effectively.44:23 Repair friction impacts profitability in car industry.47:11 Opus helps MSOs grow through calibration support.50:28 ETI expanding to Europe; enhancing OEM relationships, access.53:13 Affirmative agreement between two individuals.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David host a conversation with Dan Vasquez and Jacob Wierengo, focusing on the challenges of managing auto repair shops as they increase in revenue and car count. David and Jacob share their experiences with parts estimation, stressing the importance of verifying past job records to avoid costly mistakes. They also get into efficient workflow and scheduling strategies, highlighting the utility of "canned jobs" and dynamic job dispatching to streamline operations and increase average repair orders.00:00 Scheduling issues for technician appointments affect planning.03:28 Overwhelmed staff due to constant client interruptions.09:11 Needs more substantial work, faster turnaround times.10:12 Auto ops scheduling conflict due to hour misalignment.13:11 Struggling to manage chaotic shop schedule.18:06 Spreadsheet review determines weekly appointment goals.19:43 Appointments scheduled without inspection lead to uncertainty.24:24 Overall target is displayed for each job.27:57 Dan explains his old-school work organization method.29:30 Managing workflow, redistributing tasks to maintain efficiency.32:36 Wish for adjustable queue position during transfer.36:33 Busy mornings checking in cars for steps.40:48 Uses separate chat rooms for technicians' parts requests.44:37 Pulling past services saves time on estimates.47:51 Can jobs help manage California shop supplies.48:45 Torque to yield complicates Euro vehicle repairs.52:13 Listener upset over episode; hosts clowning around56:19 Grateful for Aaron Stokes' help with video.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Kieran O'Brien of Shopgenie from the Sunrise Automotive Training & Expo (https://www.trainingexpoaz.com/). The conversation begins with a humorous discussion about Roman vomitoriums, transitioning to a critique of self-help books and the challenges of extracting practical advice from them. The hosts discuss the complex world of customer experience in shop management software, emphasizing seamless integration over unnecessary feature additions. As the episode unfolds, they also touch on the impact of AI in customer service, sharing their mixed feelings on its growing influence.00:00 Boston Celtics player face injury, stays resilient.08:11 California's unsustainable environment leads to migration.14:09 Existential dread remains despite material possessions.16:30 Multi-services shop offers car detailing, coating, and repairs.23:48 Reluctantly attend July 4 event, discuss politics.27:24 Struggling to stay serious, issue of participation.35:16 Sponsorship needed for event, dinner just covers.40:11 Starting with vision, friends set up hangout.43:32 Embarrassing high school dog poo shoe mishap.49:21 Unpleasant encounter at church yard sale.54:00 Speaker credits late-night chat for career inspiration.01:01:01 Daughter named after mom with unusual spelling.01:05:33 Veteran discharged, struggles with job, takes pills.01:10:36 "Profit First" book is more storytelling than helpful.01:17:42 Build outcomes from problem, not feature requests.01:20:20 Experts predict negative consequences of AI development.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Mike Carrillo, CEO, and Lex Sellers, Head of Customer Success and Operations Manager of autoshopfollowup.com from the Sunrise Automotive Training & Expo (https://www.trainingexpoaz.com/). Lucas humorously recounts an incident involving David spilling Mountain Dew during a recording session, which was caught on video. They delve into the challenges of customer interactions and the importance of follow-up strategies in the auto repair industry. Additionally, the hosts and guests share intriguing stories about surprising finds in car trunks, from personal belongings to illicit items.00:00 Mountain Dew mishap causes laughter and mess.09:36 Encourage visiting shop in town, emphasizing twang.15:49 Awful car delivery ends in tragic dog incident.21:25 Feedback varies, escalations often seem inconsequential.21:58 Customer complaints about air freshener usage.30:48 Dad and I visit a mysterious room.34:44 Police officer in car wreck found drugs.38:20 Customer left without paying, truck hidden, sheriff called.43:27 Disagreement over blue substance at work.51:09 Upset about sharing info, denies selling anything.59:18 Rant about customer's $50 air filter complaint.01:01:48 Driving slowly to avoid other people, disliking traffic.01:07:25 Childhood curiosity about truckers and road rage.01:10:59 Let the cats be and leave them.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Matt Ruffman, Steven Metsker, and Pat Schnaidt to discuss the transformative impact of technology in the auto repair industry. Matt highlights how transitioning from paper and QuickBooks to repair shop software has significantly improved his shop's scheduling and estimating processes. Steven emphasizes the importance of customizing inspections to enhance accountability between advisors and technicians. Pat praises Shop-Ware's user-friendly features and ability to ensure thorough diagnostics and repairs, improving transparency and customer trust.00:00 Consider Shop-Ware for a more user-friendly interface.09:30 Selective communication: only call if absurd decision.15:15 Consumer protections help both sides in transactions.20:10 Embracing flaws and choosing the best fit.23:16 Positive feedback on customer presentation and training.30:32 Detailed reports build trust and retain customers.33:34 Using 7 words: Accountability in building quality inspection lines.39:34 Amazon offers choice, Shopware empowers user decisions.47:27 Struggle with hands-off approach in business.52:03 Empowering team autonomy, learning and growth.55:08 User experience focuses on small details' significance.01:01:18 Collaborate for a better industry, improve client experience.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Samantha Andrews, Jonathan White, and Bill DeBoer to discuss shop scheduling and customer communication strategies as they relate to profitability. Samantha and Lucas highlight the importance of morning drop-offs in better managing service updates and unexpected delays. Bill discusses a color-coded estimation system to streamline customer interactions. Jonathan underscores the value of saving past services as canned jobs to expedite estimates and reduce repetitive errors. 00:00 Exchange of business cards for future referrals discussed.05:08 Challenges with finding help, paying flat rate.06:40 Weekend email complaint about potential service issue.12:53 Transitioned from Windows to Shopware, experienced issues.14:04 Exploring new perspective on conventional pricing methods.17:33 Anticipating future problems in decision-making process.23:08 Optimized labor rates boosted shop profitability significantly.26:53 Rural internet caused issues, solved by Carolyn.27:49 Shop owners struggle with pricing, need discipline.31:35 Ignored daily issues still need attention.37:09 Parts mix-up causes cascading work issue.40:06 Owner multitasks vendor orders to maximize inventory.42:09 Ordering process includes RO number and tech name.46:14 Monitoring service speed and administration time challenges.47:28 Issues with tracking clock-in and out. Focus on car part management.51:13 Efficient car service, prioritizing morning appointments.53:29 Discussing strategy to improve awareness and estimation.56:42 Focus on avoiding mistakes for long-term benefits.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Joshua Hemmerling, founder of Datadyne, at the Sunrise Automotive Training & Expo (https://www.trainingexpoaz.com/). Joshua discusses the importance of setting customer expectations to manage productivity and avoid issues. David shares his struggle with employee performance and praises a laid-back employee who handles problems effectively. Lucas explores new approaches to compensating advisors based on performance without tying it directly to financial bonuses.00:00 Managing work and handling family responsibilities.05:30 Company does not reciprocate employees' loyalty.15:23 Teaching tool for dynamic learning through dashboard.20:59 Transparent pricing, no commission, genuine service commitment.26:28 Misunderstood message leads to awkward realization.29:57 Difficulty replacing faulty fuel door actuator in car.35:48 Peter uses pattern recognition and deductive reasoning.41:12 Studio extends gameplay by creating artificial difficulty.46:19 Challenging maintenance process for Cadillac engine.51:38 Experienced machinist reflects on skill progression.58:08 Setting expectations for time zones to avoid issues.59:30 Efficiency and speed are top priorities.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Chris Cotton of Autofix to discuss the profit potential in selling tires. Chris emphasizes the potential profit from offering well-structured tire programs, underscoring the importance of diligent record-keeping for legal protection. He also shares his strategies for selling tires, including adopting value-added services like free road hazard towing and tire rotations.00:00 Handle online confrontation with grounded, sincere opinions.05:45 Sell tires, keep customers, make good profit.09:01 Emphasize value, encourage customer loyalty, sell more.13:02 Customer neglect, worn tires not road hazard.15:29 Policy: Reimburse flat repairs, contact for assistance.18:40 On-site visits, tires, car inspections, sales.21:12 Don't skip the thorough car evaluation process.25:14 Judge emphasizes signed agreement as binding evidence.27:51 Ensure thorough staff training and documentation for accountability.29:48 Sales increased, earned rebates, sold to Tire Kingdom.35:28 Focus on quality, not quantity of shops.38:03 Transition to ten base brings operational challenges.41:23 Autofix coaching empowers clients to succeed independently.42:35 Coaching companies need to help more shops.47:01 Declines hanging out, prefers sharing meme list.51:06 Free roadside assistance, tire upgrades, rotations, alignments.53:39 Palm-sized scanner for tire assessments is beneficial.56:11 Exciting event with go karts and recording.59:04 Drunken woman falls, hugged by stranger. Odd.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Kyle Buenger and Kasia Thompson at the Sunrise Automotive Training & Expo (https://www.trainingexpoaz.com/). They discuss the dynamics of successfully working remotely in an auto repair shop. Kyle explores the intricacies of hiring skilled technicians to manage the workload efficiently, emphasizing the importance of a multi-skilled crew. Kasia discusses her remote work experience and highlights the integration of technology like cameras and translation apps to improve communication and productivity.00:00 Remote advice service amid client distractions, skepticism.03:21 Time difference affects my work schedule slightly.08:22 Workflow delays due to approval and authorization.11:56 Few people walk in for random inquiries.16:10 Husband looking for new job, may relocate.18:29 Challenges managing customer contact and estimates daily.22:25 Eds avoid mundane tasks, enjoy only fun.24:40 Busy schedule in automotive repair shop.26:42 Multitasking is ineffective, women may excel at it.32:46 Midas store owner from Minneapolis dies suddenly.34:15 Unclear story about lung cancer and treatment.36:36 Recognition of exceptional abilities and dedication.41:43 Shop performed well, being hub, chaos.44:44 Efficiency in tech scheduling maximizes shop revenue.46:42 Phones set up with soft and desk phones.52:31 Advantages of push-to-talk radios in workplace.53:39 Phone overheated, had to cool in fridge.56:18 Shop closes for lunch break at 12.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by William Fairbanks, Vice President of Sales for Shop Controller at the Sunrise Automotive Training & Expo (https://www.trainingexpoaz.com/). William discusses how buying an existing shop provides a strong foundation for business transformation. Lucas and David share their thoughts on the industry's resistance to change and the crucial role of modern technology. They also discuss the balance between honesty and oversharing with customers, emphasizing the importance of reputation over profit.00:00 Requesting pragmatic argument for purchasing vacuum equipment.03:32 AC technician uses customized equipment for inspections.08:25 AC vacuuming procedure sparks discussion and offense.11:17 CEO meets mechanic, joins tech startup journey.13:36 Leveraging existing customer base for valuable feedback.17:38 Transition to technology is essential for success.21:51 Contractors submit low estimates, request multiple supplements.23:26 Confusion and frustration over changing medical bills.28:07 Uncertain negotiations over warranty, parts, and price.30:34 Limited payment, legal protection, defective vehicles from Carvana.33:18 Carmax assumes, doesn't actually vet cars.37:29 Advertising became deceptive, difficult to challenge.39:28 Cover-up of dangerous chemical leads to guilt.44:42 Technician inspector needs replacement, creating false details.47:16 Repeat truth, make them feel good - warranty.48:59 Folks make unethical decisions due to influence.52:29 Car change leads to pricing dispute.57:35 Conflict between abrasive, loud, aggressive social media personalities.58:34 Woman upset over unauthorized recording, threats follow.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Becky Witt and Cody Gaddie at the Sunrise Automotive Training & Expo (https://www.trainingexpoaz.com/). Becky discusses the importance of not putting pressure on car repair turnaround times to avoid errors, emphasizing that no car leaves her shop until she's confident in the work done. Cody shares his experiences working in a high-pressure environment and speaks to the health toll it took on him, stressing the need for a balanced work-life environment. Lucas raises concerns about the impact of stress and long working hours on health, citing studies on preventable cancer rates among Americans. 00:00 Rediscovered passion for repair shop, made changes.04:39 Finding niche customers led to business success.10:10 Gaining customer trust by offering what's needed.11:11 Offering transportation and solutions for vehicle issues.16:14 Technicians are human and not machines.18:05 Kip noticed Becky's involvement in ASOG.21:58 Urgency to avoid interrupting work for car.24:41 Struggling with finances while caring for employees.27:27 Refunded due to inability to lift tires.30:53 College student works 60 hours, struggles to cope.33:18 ASOG has changed moderator's perspective on members.36:56 Borrow $50 deposit for gas, return receipt.42:06 Collaboration with local Napa store benefits business.43:48 Auto parts shop workers value good treatment.48:47 Arizona technicians arguing over battery warranty controversy.51:25 Effective communication fosters mutual respect and growth.54:06 Employees resent owners' lack of empathy.56:06 Robots creating job challenges, technicians face issues.59:15 Self-financed event organized through networking with support.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Dipesh Modi, owner of Kinderman's Auto Repair in Harrisburg, Pennsylvania. Dipesh shares his journey into shop ownership, emphasizing the difficulties faced by those unprepared to run a business. The hosts and Dipesh discuss the importance of customer service in the automotive repair industry, highlighting that success depends more on the customer experience than just fixing cars. They also discuss ethical dilemmas in the industry, such as addressing unsafe driving situations and dealing with businesses operating without insurance.00:00 Requesting video for professional and charismatic speaker.06:39 Flexible hours allowing time for food truck.08:10 Hot dog vendor lost job to cafeteria.10:56 Gave him five stars, it was cool.14:36 Business struggling, coaching company helps turn fortunes.17:23 Technicians overvalue car fixing in shop business.21:51 Customer's persistence triggers service advisor's suspicion.23:55 Concerns about driving and cutting a wire.27:06 Employee refuses to lie about undrivable vehicle.29:55 Sympathetic to situation, unsure how to help.34:41 Lack of experience, mom's situation, no excuses.38:44 Not worried about liability for this situation.42:08 Avoids grappling in jiu jitsu tournament.43:46 Realization of legal boundaries and consequences.46:57 Bourbon distribution in North Carolina faces favoritism.51:40 Auto mechanics' unexpected Ruth Chris steakhouse experience.53:47 Choosing a restaurant by random, didn't end well.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Josiah Martin, the owner of Limitless Auto Center in Oley, Pennsylvania. Josiah discusses his realization that opening a second location was premature due to inefficiencies at his first shop. David emphasizes the importance of understanding and managing financial numbers to ensure profitability. The conversation also covers the emotional strain of balancing business commitments with family life and how financial planning relieves some of this pressure.00:00 Struggle with socializing causes strife in marriage.08:46 Started as tech, then became service advisor.13:46 Planning expansion: separate or same business name?16:40 Industry guys question comments without data.24:42 Don't wait for someday, make changes now.27:31 Regret over missing childhood moments with daughter.35:23 Focus on adding value, not unnecessary extras.39:24 Limited perspective on shop performance and competition.46:06 Navigating challenges with strategic media manipulation.51:03 Customers returning despite mailing list mistakes, 2019.56:36 Avoid old models; certain makes, 2001 or newer.01:01:24 Consider parts availability before buying a car.01:08:46 Plan to profit by showing b hole.01:09:22 Media appearances for my story, internet past.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Dan Thieken, the owner of Kreager Tire and Service in Millersport, Ohio. Dan shares his insights on transitioning from a tire-centric to a service-heavy business model and highlights the significance of genuine product recommendations. They discuss the complexities of sales tax compliance and shop owners' challenges, emphasizing the importance of understanding state-specific regulations.00:00 Man boasts about raunchy jokes amid women's safety.07:34 Expanding tire program to boost shop revenue.11:42 Reduced margins, targeted marketing, and streamlined promotions.18:40 Tire dealer and distributor registration requirements.22:35 High elevation, snow-capped mountains, stunning scenery.28:13 Use cardboard to fill a raised garden bed.34:14 Debate on potential business liability and tax.39:47 Car dealers exploit tax exemption loopholes.46:39 Debt collection impact: zero revenue, makes no sense.49:16 Unpredictable medical bills cause frustration and confusion.53:22 Extreme illness in the middle of the night.59:58 Shop Marketing Pros is the best company.01:03:36 Excited about freedom from the phone for directions.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Andrew Fischer to discuss the pitfalls and manipulation of social media. Andrew then discusses the impact of technology on technicians, sharing concerns about AI and Chat GPT potentially reshaping the role of technicians. The conversation also covers the importance of mindset in the industry, emphasizing the contrast between a paycheck-focused approach and one that seeks progress and satisfaction.00:00 Hilarious episode when discussing "God's chicken."06:10 Near steel mills, bp amoco, and beach.09:22 Shop specializes in quick emissions-related repairs.11:11 Jeff missed, wife and kids needed him.14:37 Recognized toxicity, left to support growth.18:10 Finding balance and relating to others' experiences.20:06 Jeff and I discussed technician's attitudes.24:40 Struggling to change, discussing work and ownership.26:09 High school and community college instructors struggle.29:45 City barbecue cost too much, not useful.32:58 Lengthy, slow process for discussing laws.35:46 Challenges getting everyone on the same page.38:50 Dealers not updating, new bosses surprise.44:38 Monitoring daughters' friends' cell phone usage.45:16 Kids naturally use AI for information search.50:11 Technology aids customer service but doesn't replace.52:18 AI has broad thought process, deduce answers.57:29 Fear of brown recluse; mistaken identity.58:42 Colleague confronts drug issue, acknowledges truth.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David Roman are joined by David Barden, who shares his unique journey in the automotive diagnostics industry. David discusses diagnosing network problems and identifying a faulty module, emphasizing the importance of understanding vehicle communications. The conversation highlights the use of hexadecimal data in diagnostics and the complementary role of scan tools in the repair process.00:00 Name with unique spelling can backfire later.09:36 Engineers aim for serviceable cars with standard tools.13:39 Hook used to simulate and identify car issues.20:42 Missed opportunity for a great working relationship.24:24 EPA regulation for recycling refrigerant in facilities.31:52 Lack of engagement in cool new tools.33:30 Power Probe acquired by MGL, expanding capabilities.38:19 Wheelchair van wire break, fixed with overlay.46:18 Intermittent hard start due to loose chain.51:58 Understanding scan tool data communication in cars.58:02 Connecting with industry professionals to enhance products.01:00:41 Car keys left close to car questioned.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Henrik Rosseland and Christoffer Weber from Wiretronic. Christoffer introduces an innovative AI-powered app designed to recognize car parts and revolutionize the part identification and ordering process. Lucas shares his frustrations with incorrectly cataloged automotive parts and the potential for AI technology to alleviate these challenges.00:00 AI presentations: overhyped, not so scary.07:31 We sell to OEMs, customize, and process.11:38 Approaching German OEMs, struggling to find parts.18:59 Issues with BMW valve cover gasket replacement.21:26 Company sends wrong brake discs, causing delays.28:08 Ordering parts was usually mechanics' responsibility.32:53 Transition from Lisa to iPhone; struggles with UX.38:58 Training on local GPUs, inference on cloud.45:26 Presentation emphasized human element and information efficiency.51:03 Vernacular uncommon, AI-generated text lacks human touch.57:48 Video documentary on chip technology investment.59:41 Producing cases for different OEMs is complex.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Ben Johnson from Repairify. Ben discusses the complexities and potential malfunctions of modern car features, such as electronic parking brakes and key fobs, critiquing the trend of over-engineering. The hosts express frustrations about the high costs and impracticality of advanced vehicle technologies, including unnecessary buttons and features. Additionally, the conversation highlights the challenges independent shops face with modern diagnostics and scan tools and how Repairify’s solutions aim to bridge that gap. 00:00 Retired briefly, now excitedly working in industry.03:09 Repairify pioneers remote vehicle access technology for repairs.06:20 Remote OE tool scans and reprogramming services.09:50 Issue of increasing need for car programming.13:44 Skilled workers essential, tech shortage misconception.16:45 Proposing standardizing vehicle access security for autocare.19:43 Standardization crucial for secure V2V and V2X.22:35 Adas think helps identify and recommend repairs.27:38 Efficient use of OE tools drives satisfaction.29:26 Positive outlook on uncertain future pricing strategy.33:46 Expanding repair business by setting up hubs.36:49 Comfortable salvage yard relationship, rules engine summary.39:56 Internet service programming caused issue with car.44:05 Parking brake caliper adjustment for reliable performance.48:05 Shopware, a simple and unique shop manager.49:19 Unique shop management approach, focused on problem-solving.53:59 Over-reliance on technology causes driving issues.56:06 Google directs driver onto winding driveway instead.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Lucas and David weigh the pros and cons of service-driven versus sales-centric business models in the auto repair industry by reacting to Dutch Silverstein's Ratchet & Wrench article "Business as Usual Must Die." They highlight how effective conflict resolution and marketing investment are crucial for growth and employee retention.00:00 Public skepticism toward auto repair industry prevalent.05:02 SDCC and MMSc owners share profit, service.08:27 New businesses need financial concessions for growth.10:26 Drive numbers, hit close rate, generate business.14:41 Employee retention has significant financial impact.19:22 Cost is minimal for specific skills gained.20:55 Sales-centric owner prioritizes profit over customers' needs.26:14 Health insurance costs funneled to minority users.27:19 Healthcare and automotive industries facing dire consequences.31:55 Higher education adapting to meet workforce demands.36:25 Warning about expensive amenities in shops for consumers.38:26 Different consumers prioritize varying expenses and experiences.43:01 Each brother views family business differently.44:04 Adapt to meet consumer demands for success.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Greg Buckley from Buckley's Auto Care at the ETI Tool Tech. Greg shares his journey of stepping back from day-to-day shop operations to empower his manager's autonomy. The conversation dives into personal data concerns with automotive technology, revealing insights into how Apple and Google might influence the industry. Additionally, Greg discusses the impact of COVID-19 on his life, detailing the lingering effects on his sense of taste and smell.00:00 Enthusiastic about innovative network infrastructure concepts.08:39 Perspective on car security and data collection.15:59 Experiencing high-tech car features and subscription model.17:47 AI-driven customer profiling and personalized assistance.23:55 Research on car entertainment usage for car companies.28:57 Dislike for new cars and fly by wire.36:11 Customer declined overpriced air filter for Nissan.41:33 Monitoring shop operations, grooming staff for success.48:25 Struggles to manage shop, need better planning.53:08 Diversifying income for multiple shops dilemma discussed.54:33 Need one manager for each store crew.01:04:27 Playing around with morning show ideas.01:05:30 You carry the show with intelligence, subtly.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Kelly Fisher, a certified hypnotherapist, joins hosts Lucas Underwood and David Roman to discuss anxiety management. Kelly highlights the detrimental effects of anxiety medication, cautioning against abruptly stopping usage. The trio emphasizes the significance of mindfulness meditation in retraining thought patterns to avoid getting caught in a spiral of severe anxiety. 00:00 Met Jimmy at NSA and spoke about anxiety.04:06 Hypnotist alters behavior by revisiting subconscious memories.07:15 I started one book, which led to more reading.10:38 Special relationship with meditation, anxiety clinic involvement.14:03 Overcame fears through therapy and mindfulness meditation.19:37 Anxiety triggers affect thoughts, seek a way out.22:57 Man reflects on abusive uncle's behavior patterns.24:23 Mother's anxiety, religious beliefs, and self-reliance.29:31 I Agree, but I need to slow down and reflect.30:22 Mindfulness brings relief, but also stress concerns.34:51 Teaching people to overcome meditation challenges.38:32 Anxious, but not a problem for now.42:06 Battle through extreme anxiety and find a way out.44:51 PTSD veterans find relief through psilocybin therapy.48:34 Vietnam veterans struggled with PTSD, sharing experiences.52:29 Face-to-face conversation about upcoming challenges.54:39 Nostalgic memories of old-school background noise.56:37 Considering new company, using AI for the book.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Dominick Marquez joins hosts David and Lucas to discuss the inner workings of dealership training in the automotive industry. They express frustration with the lack of effective communication at dealerships, highlighting the disconnect between customer expectations and service delivery. Marquez emphasizes the value of independent shops in fostering genuine customer relationships, contrasting them with dealership practices. 00:00 Promised tech education turned out to be a scam.05:41 Transition from a job in the machine shop to automotive passion.12:06 Promoted to shop foreman, learned business management.17:38 Peter Orlando solves Ford's trouble codes mix-up.21:33 Car communication issue solved by unplugging connector.29:15 Technician demands hourly pay for high voltage repairs.33:20 Module replacement makes consumer repairs more accessible.40:48 Consumer ignorance about vehicle maintenance and repairs.46:00 Consumers were surprised by standard car battery maintenance.51:59 Mechanics and technicians have distinct roles.58:03 Understanding technician vs. mechanic, the importance of training.01:01:46 Manufacturers may unintentionally train future competition.01:09:27 Discussion about dealership service and exclusivity.01:10:34 Dealerships lose customers due to poor communication.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David welcome Gilbert Khoshaba from Chicago, who shares his journey in the automotive industry and his aspirations for business expansion. Gilbert talks about his strategy to involve his children in his business early, reflecting on his own experiences of hard work and its value. The hosts and Gilbert also discuss the importance of using direct mailers for customer acquisition, discussing strategies for enhancing their effectiveness.00:00 Bilingual speaker discusses Arabic and Aramaic languages.09:08 Repairing pads and shoes saves money.11:19 Transitioned career, attended UTI, pursued dealership employment.18:42 Misconception about luxury items, differing opinions.23:59 Supporting my kids' interests and experiences abroad.28:55 He owns a successful valet parking company.33:17 Property taxes increased, causing legal and financial struggles.41:34 Middle Eastern cuisine with a variety of dishes.46:55 Coworkers loved pizza, but I didn't.52:32 Customer reliance on brands is unnecessary; personalization matters.56:42 Aaron is Chevy's best parts guy. Exceptional!59:04 Diagram awesome, but list causes account woes.01:07:29 Budget for professional high-quality commercial photography.01:10:29 Leverage customer list for targeted marketing.01:19:18 Seek guidance, learn, and take initiative.01:23:10 Kim and Brian market uniquely and effectively.01:26:10 Find a specialized group for European auto repair.01:34:05 Evaluate, strategize, and target a new marketing approach.01:37:34 Google accuses the shop of incentivizing fake reviews.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David welcome John Phelps from a shop management system that is not named Shop-Ware. John shares his journey from car dealership roles to the technology sector, reflecting on how his experiences have shaped his views on industry standards and personnel management. As they discuss the challenges and nuances of shop management roles, such as shop foreman and manager, they underscore the importance of defining clear roles and responsibilities.00:00 A College graduate pursued marketing, which led to an unexpected job offer.06:39 Sewell's book emphasizes customer service and care.10:55 Show attention to customers and colleagues quickly.20:40 Work, product, and culture critical for success.22:33 Covey's synergy: one plus one equals three.28:18 Established company expanded services, adapted to COVID.32:06 Leveraged automotive industry experience to benefit shop operations.41:04 Surprise business purchase turns into a chaotic mess.45:58 Proposing an intermediate level between service advisors.52:59 Promote based on leadership, not just skill.58:47 Technician promoted to manager feels misaligned with the role.01:01:28 Man describes a life-changing heart attack experience.01:04:51 Don't let go. Take responsibility and act.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this bonus episode, Lucas and David discuss why professionalism, or the lack thereof, is why independent repair shops stay small. David recounts his own lessons learned from the early days of opening his shop, emphasizing the critical nature of customer communication and the professional handling of service transactions. Lucas underlines the importance of attention to small details and structured processes, significantly impacting customer satisfaction and business reputation.00:00 Videos with Cecil receive positive feedback, yet most shops lack professionalism.05:51 Small issues snowball into big business concerns.07:08 Need for higher skilled technicians in the automotive industry.10:59 Unmet expectations lead to chaos for businesses.15:17 Business visit led to process improvement brainstorming.20:00 Clients crave consistency for comfortable experiences.23:03 Consistent service builds confidence in purchasing.24:48 Clients thrive on variability and flexibility.28:39 New Silverado's rear brakes and safety issues.33:16 Flexibility in coaching with California bar rules.35:14 Greeting, explanation, appointment, insurance, signature required.36:52 Customer experience dictates processes, policies, procedures, and consistency.39:52 Voiceover services cost money, consider professional option.43:30 Effective scheduling based on technician capability and data.48:30 Arrive early, organize, and plan efficiently.49:31 The Client's unrealistic expectations weigh on me heavily.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode of the Changing The Industry Podcast, hosts Lucas Underwood and David Roman welcome guest Greg Rainville and James Harris of Steer CRM. Greg discusses his company's transformation from a Tripadvisor-like directory into 'Steer CRM,' detailing their focus on text and email communication for shop owners. Additionally, the group tackles repair shops' challenges, including the dangers of undercutting prices and the repercussions of operating without proper insurance and amenities. Throughout the conversation, Lucas and David also reflect on their preferences for shop management, revealing their frustrations with using multiple communication platforms.00:00 Dinner conversation leads to a missed meeting in Chicago.08:19 Mike Allen's car game leads to trouble.14:06 Conflict over territory leads to strategic partnership.16:09 Need for vetting process for technicians.25:33 A/B testing for review engagement showed success.30:18 Adding new features based on customer feedback.35:41 Generational shift: preference for texting over calling.39:28 Undervalued repairs and price differences in shops.44:28 No issues with backyard mechanic, affordable services.48:49 Knowledge and information are necessary to minimize liability.53:30 Evaluate, step back, minimize overexposure, reconsider.01:02:34 A New podcast studio is being built upstairs. Avoid distractions.01:03:47 Client communication: honesty, setting realistic expectations, adaptability.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this enlightening episode, hosts Lucas and David welcome Lauralee Schmidt and Savannah Grise at MARS 2024. Savannah touches upon the complexities of offering financing options in the automotive industry, recounting her previous company's challenges with using services like Klarna. The conversation also veers into social media's impact on businesses, as Lauralee expresses her preference for MySpace and the hosts discuss navigating professional and personal accounts online. Moreover, they explore the influence of TikTok on consumer behavior and industry marketing strategies.00:00 Picked up a friend at the airport, smelled bad.06:12 Opposition to historical tax enforcement brutality.11:18 Shop actively uses service information for calibration.19:53 Moved to an unfamiliar area, determined to succeed.22:07 Full-time online college, work to pay, debt-free.27:56 Attend classes to gain coaching credits, crucial.36:21 Reluctantly pushed credit card on 18-year-old.42:41 J cosmetics faced backlash for undisclosed financing.43:40 Avoid interest or face triple the cost.50:24 Hiring for a specific job ends in termination.54:10 Planned to let him go, discussed replacement.01:02:41 Kieran O'Brien's success story in social media.01:07:50 Wife listens to the country station with commercials.01:12:26 Tomato plants mistaken for marijuana. All good.