Changing The Industry Podcast

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Josh Parnell, a leadership coach with Limitless Leadership. Josh discusses his people-first leadership philosophy, highlighting the importance of authenticity and vulnerability in effective leadership. David shares a candid story about a human error in car repair, contrasting it with the potential precision of automated systems. The trio humorously explores the dynamics of trust between humans and robots, debating the future roles of leaders in an increasingly automated industry.00:00 Accidentally touched client's spit cup, disgusting.06:03 Product quality declined; consider complete grooming kits.07:25 Eric and Scott's beard oil brand, tough identity.12:35 AI automates car service with precise personalization.15:54 He'll double-check his work with paint pen.18:15 Confidence in superior product despite customer indifference.20:25 Busy schedule; juggling work and errands.25:36 Robots assemble; humans double-check quality.28:44 Philosophy unchanged; add personal touch, uniqueness.32:29 Animals fight for dominance, not artistic contemplation.35:35 Create safety and trust for clarity, direction.38:01 Communication issues lead to disengagement and discontent.42:18 Frank talk on attendance; resolved positively.44:43 Growth requires persevering through uncomfortable challenges.47:11 Mountain Dew acid prevents kidney stones formation.49:57 Urologist explains VA's unique lawsuit protection method.55:01 Assume positive intent for constructive feedback.56:55 Document scheduled one-on-ones for actionable meetings.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Justin Allen of Hunter Engineering and Braxton Critcher of Auto Repair News Today to discuss the unique challenges auto shop owners face today. Justin shares his perspective on nurturing and coaching business efficiency rather than just selling equipment. David highlights the complacency and inefficiencies in many shops, while Lucas underscores the importance of long-term financial planning and delegation in preparation for retirement.00:00 Early in first relationship, married first girlfriend.08:45 Braxton asks questions while making videos.12:11 Prioritize customer needs over complete repairs.20:24 Experiences differ noticeably between repair shops.23:30 Shops incentivize profitable diagnostic work patterns.31:37 Navigating illness can be emotionally challenging.34:12 Cancer spreading in spine; patient experiencing pain.38:53 Lacking drive to excel and grow business.42:46 Inspire hope and change in unaware individuals.51:45 Keep old cars; avoid buying new ones.53:42 Shop owners' health and life expectancy questioned.01:03:47 High pressure prompted major business restructuring decision.01:07:33 Working hard on coaching, systems; feeling nervous.01:12:24 I've relaxed the structure, affecting business expectations.01:14:54 Poor Mike due to trampoline discussion.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Cavan Robinson, General Manager with Vehlo. They discuss a hacking incident targeting dealerships to steal client information, underscoring the importance of strong cybersecurity measures. As the conversation shifts, Lucas highlights the vulnerability of storing cryptocurrency on broker sites, sharing cautionary tales about accessing deceased relatives' crypto assets. Toward the end, they dive into industry events like AAPEX and SEMA, discussing the significance of effectively representing multiple shop management products.00:00 Inner circle shared inappropriate child-content; hidden scandal.08:31 Industry professionals change roles frequently at shows.15:19 Expanding branding with diverse products without overlap.16:29 Collaborative webinar on shop management products showcased.26:29 Google penalizes sites with intrusive interstitial ads.27:56 Shopware prioritizes client perspective over shop experience.34:58 Be curious, not judgmental; collaborative acquisitions foster growth.42:46 Centralized expert team standardizes multi-platform development efforts.43:52 Concerns over using dual software for tires.50:21 Data-driven pricing in tire management boosts sales.57:07 AI voice scam mimics CEO for fraud.01:00:52 Money hacked, experienced CIO highlights insider threats.01:06:21 Launching partnership with industry leaders for efficiency.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Brandon Jones, Vice President of Limitless Leadership. Brandon shares a compelling story about educating a customer on her vehicle’s extensive issues, emphasizing the importance of clear communication in the industry. David and Lucas discuss the often unrealistic expectations customers have when purchasing cheap, older vehicles, highlighting the financial struggles many face in maintaining them. They also reflect on the emotional toll of negative feedback and the challenges of providing exceptional customer service in their shops and through their podcast.00:00 Weekly one-on-one coaching for service managers.04:25 Creating well-rounded individuals enhances professional and personal lives.09:56 Customer upset over costly vehicle repairs.13:10 People repeatedly seek charity for vehicle repairs.14:21 90-year-old lover questions extensive vehicle repairs.20:51 Explaining repair avoided customer's unnecessary stress.22:32 Closed shop due to financial strain, relocated south.25:59 Reconnected to disrupt automotive industry through coaching.30:33 Axle problem persists despite new stubs.32:50 No new appointments, concerned about manager’s performance.35:35 Predicting then mimicking behavior in a conversation.39:29 Vehicle seen on tow truck after repair.42:02 Took personal pride in family's community legacy.46:21 Customer dissatisfaction is their problem, not mine.48:07 Frustration with business books; desire to share nihilism.53:17 Mixed blizzard poorly, all frosting at bottom.54:43 People prefer spending on wants, not needs.57:59 Needed sun for my pale legs.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Adam and Jessica Debaja of Northland Automotive in Cedar Springs and Rockford, Michigan. Adam shares the challenges and successes of expanding their automotive business, including employee turnover and initial financial struggles. Lucas discusses the importance of proper estate planning and having life insurance to ensure business continuity. Adam and Jessica highlight the lighter side with humorous anecdotes about kids working in their shop and handling energetic family dynamics. I00:00 Local shop prospered, offered chance to buy.06:43 Used repair shop rather than building one.16:04 Five-year-old's endless energy causing family chaos.17:42 Father accidentally consumes 1500 mg edible gummies.23:16 Unexpected events underscore the importance of planning.32:56 Culling early solves persistent employee problems.33:23 Concern about technical expertise for hiring assistance.39:13 Mistakes often doom businesses or cause burnout.49:20 He requests obscure items before normal items.54:10 Mike Allen's convincing odd job stories.01:00:22 One kind of Mac and cheese, nothing else.01:02:29 Cool video on historic Los Angeles taco truck.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Tom Schearer from the Ratchet and Wrench Management Conference. Tom discusses his concerns about preparing a speech for his award and how to keep it concise. Both hosts share their perspectives on fostering authentic customer interactions amidst the challenges of running a shop. 00:00 Big developments; staff managing shop independently now.07:26 Daily evaluations disrupt technicians' workflow and efficiency.12:38 Tech frustrations with non-technical aspects of work.16:54 Working with Cecil; prioritizing tasks for shop projects.21:33 Women listen and care differently than men.28:18 Prioritize critical issues; non-critical can wait.35:01 Reached a plateau; uncertain of next steps.40:18 Burnout led to losing multi-million dollar contract.46:40 I rush tasks when nervous, causing issues.51:08 Planning retirement, traveling, visiting shops with Christy.54:25 Confronted a suspicious follower in a crowd.01:01:10 Branson Landing: river, bluffs, restaurants, tourist attractions.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Mike Allen at the Ratchet and Wrench Management Conference. Mike discusses his unique approach to managing marketing and customer interactions in the automotive service industry. Lucas reflects on the challenges and stress of expanding his shop from three bays to ten, emphasizing the need for sustainable growth. David shares insights into the importance of thorough documentation and clear communication to manage liabilities and improve customer service. 00:00 Day with David: intentional antics, wild adventure.07:58 Choosing schools for controlled child exposure.11:39 No room; kicked out, recording in hotel.19:35 Providing one-hour written repair estimate initially.22:45 Too many cars now, too few before.29:57 Carolyn advised strict client approval in California.34:39 New shop added stress; balanced family business.40:15 Reformed life path, reconciled with father, embraced corporate.46:59 I should have handled conflict calmly instead.53:14 He insisted, left job; former employer unhappy.56:17 People upset when not hired; not intentional.01:01:43 Documentary shows cultural differences in infant upbringing.01:05:21 Family murdered, necks draped, slaughtered like hogs.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, David and Lucas are joined by Brian Herron, CEO of Opus IVS. Brian discusses the benefits of accessibility in the repair industry, emphasizing how the Right to Repair promotes competition and ensures consumer safety. David and Brian also discuss the proactive efforts by manufacturers like Toyota, who release diagnostic tools to independent shops, contributing to better repair outcomes. Additionally, they highlight the quality and supply challenges between OE and aftermarket parts, underscoring the growing preference for OE parts due to their reliability and sometimes more competitive pricing.00:00 Years advertising and evolving car repair industry.04:54 Car deck's rise, right to repair relevance debated.08:25 Collision repairs now require OEM post-scan software.10:43 Does pushing right to repair alienate cooperatives?13:08 OE parts more competitive; aftermarket quality declining.18:17 Diagnosing post-lightning car requires advanced tools.21:54 Industry systems cause inefficiencies and creative fixes.24:17 Hourly hybrid pay prevents employee complacency.29:12 Aftermarket diagnostic tool success following Opus acquisition.30:10 Building something different in a consolidating industry.35:40 Prefer in-house repairs due to dealer delays.39:30 Issues with Nissan transmission warranties and programming.41:31 Organization connections provide solutions and support effectively.44:23 Repair friction impacts profitability in car industry.47:11 Opus helps MSOs grow through calibration support.50:28 ETI expanding to Europe; enhancing OEM relationships, access.53:13 Affirmative agreement between two individuals.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David host a conversation with Dan Vasquez and Jacob Wierengo, focusing on the challenges of managing auto repair shops as they increase in revenue and car count. David and Jacob share their experiences with parts estimation, stressing the importance of verifying past job records to avoid costly mistakes. They also get into efficient workflow and scheduling strategies, highlighting the utility of "canned jobs" and dynamic job dispatching to streamline operations and increase average repair orders.00:00 Scheduling issues for technician appointments affect planning.03:28 Overwhelmed staff due to constant client interruptions.09:11 Needs more substantial work, faster turnaround times.10:12 Auto ops scheduling conflict due to hour misalignment.13:11 Struggling to manage chaotic shop schedule.18:06 Spreadsheet review determines weekly appointment goals.19:43 Appointments scheduled without inspection lead to uncertainty.24:24 Overall target is displayed for each job.27:57 Dan explains his old-school work organization method.29:30 Managing workflow, redistributing tasks to maintain efficiency.32:36 Wish for adjustable queue position during transfer.36:33 Busy mornings checking in cars for steps.40:48 Uses separate chat rooms for technicians' parts requests.44:37 Pulling past services saves time on estimates.47:51 Can jobs help manage California shop supplies.48:45 Torque to yield complicates Euro vehicle repairs.52:13 Listener upset over episode; hosts clowning around56:19 Grateful for Aaron Stokes' help with video.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Kieran O'Brien of Shopgenie from the Sunrise Automotive Training & Expo (https://www.trainingexpoaz.com/). The conversation begins with a humorous discussion about Roman vomitoriums, transitioning to a critique of self-help books and the challenges of extracting practical advice from them. The hosts discuss the complex world of customer experience in shop management software, emphasizing seamless integration over unnecessary feature additions. As the episode unfolds, they also touch on the impact of AI in customer service, sharing their mixed feelings on its growing influence.00:00 Boston Celtics player face injury, stays resilient.08:11 California's unsustainable environment leads to migration.14:09 Existential dread remains despite material possessions.16:30 Multi-services shop offers car detailing, coating, and repairs.23:48 Reluctantly attend July 4 event, discuss politics.27:24 Struggling to stay serious, issue of participation.35:16 Sponsorship needed for event, dinner just covers.40:11 Starting with vision, friends set up hangout.43:32 Embarrassing high school dog poo shoe mishap.49:21 Unpleasant encounter at church yard sale.54:00 Speaker credits late-night chat for career inspiration.01:01:01 Daughter named after mom with unusual spelling.01:05:33 Veteran discharged, struggles with job, takes pills.01:10:36 "Profit First" book is more storytelling than helpful.01:17:42 Build outcomes from problem, not feature requests.01:20:20 Experts predict negative consequences of AI development.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Mike Carrillo, CEO, and Lex Sellers, Head of Customer Success and Operations Manager of autoshopfollowup.com from the Sunrise Automotive Training & Expo (https://www.trainingexpoaz.com/). Lucas humorously recounts an incident involving David spilling Mountain Dew during a recording session, which was caught on video. They delve into the challenges of customer interactions and the importance of follow-up strategies in the auto repair industry. Additionally, the hosts and guests share intriguing stories about surprising finds in car trunks, from personal belongings to illicit items.00:00 Mountain Dew mishap causes laughter and mess.09:36 Encourage visiting shop in town, emphasizing twang.15:49 Awful car delivery ends in tragic dog incident.21:25 Feedback varies, escalations often seem inconsequential.21:58 Customer complaints about air freshener usage.30:48 Dad and I visit a mysterious room.34:44 Police officer in car wreck found drugs.38:20 Customer left without paying, truck hidden, sheriff called.43:27 Disagreement over blue substance at work.51:09 Upset about sharing info, denies selling anything.59:18 Rant about customer's $50 air filter complaint.01:01:48 Driving slowly to avoid other people, disliking traffic.01:07:25 Childhood curiosity about truckers and road rage.01:10:59 Let the cats be and leave them.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Matt Ruffman, Steven Metsker, and Pat Schnaidt to discuss the transformative impact of technology in the auto repair industry. Matt highlights how transitioning from paper and QuickBooks to repair shop software has significantly improved his shop's scheduling and estimating processes. Steven emphasizes the importance of customizing inspections to enhance accountability between advisors and technicians. Pat praises Shop-Ware's user-friendly features and ability to ensure thorough diagnostics and repairs, improving transparency and customer trust.00:00 Consider Shop-Ware for a more user-friendly interface.09:30 Selective communication: only call if absurd decision.15:15 Consumer protections help both sides in transactions.20:10 Embracing flaws and choosing the best fit.23:16 Positive feedback on customer presentation and training.30:32 Detailed reports build trust and retain customers.33:34 Using 7 words: Accountability in building quality inspection lines.39:34 Amazon offers choice, Shopware empowers user decisions.47:27 Struggle with hands-off approach in business.52:03 Empowering team autonomy, learning and growth.55:08 User experience focuses on small details' significance.01:01:18 Collaborate for a better industry, improve client experience.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Samantha Andrews, Jonathan White, and Bill DeBoer to discuss shop scheduling and customer communication strategies as they relate to profitability. Samantha and Lucas highlight the importance of morning drop-offs in better managing service updates and unexpected delays. Bill discusses a color-coded estimation system to streamline customer interactions. Jonathan underscores the value of saving past services as canned jobs to expedite estimates and reduce repetitive errors. 00:00 Exchange of business cards for future referrals discussed.05:08 Challenges with finding help, paying flat rate.06:40 Weekend email complaint about potential service issue.12:53 Transitioned from Windows to Shopware, experienced issues.14:04 Exploring new perspective on conventional pricing methods.17:33 Anticipating future problems in decision-making process.23:08 Optimized labor rates boosted shop profitability significantly.26:53 Rural internet caused issues, solved by Carolyn.27:49 Shop owners struggle with pricing, need discipline.31:35 Ignored daily issues still need attention.37:09 Parts mix-up causes cascading work issue.40:06 Owner multitasks vendor orders to maximize inventory.42:09 Ordering process includes RO number and tech name.46:14 Monitoring service speed and administration time challenges.47:28 Issues with tracking clock-in and out. Focus on car part management.51:13 Efficient car service, prioritizing morning appointments.53:29 Discussing strategy to improve awareness and estimation.56:42 Focus on avoiding mistakes for long-term benefits.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Joshua Hemmerling, founder of Datadyne, at the Sunrise Automotive Training & Expo (https://www.trainingexpoaz.com/). Joshua discusses the importance of setting customer expectations to manage productivity and avoid issues. David shares his struggle with employee performance and praises a laid-back employee who handles problems effectively. Lucas explores new approaches to compensating advisors based on performance without tying it directly to financial bonuses.00:00 Managing work and handling family responsibilities.05:30 Company does not reciprocate employees' loyalty.15:23 Teaching tool for dynamic learning through dashboard.20:59 Transparent pricing, no commission, genuine service commitment.26:28 Misunderstood message leads to awkward realization.29:57 Difficulty replacing faulty fuel door actuator in car.35:48 Peter uses pattern recognition and deductive reasoning.41:12 Studio extends gameplay by creating artificial difficulty.46:19 Challenging maintenance process for Cadillac engine.51:38 Experienced machinist reflects on skill progression.58:08 Setting expectations for time zones to avoid issues.59:30 Efficiency and speed are top priorities.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Chris Cotton of Autofix to discuss the profit potential in selling tires. Chris emphasizes the potential profit from offering well-structured tire programs, underscoring the importance of diligent record-keeping for legal protection. He also shares his strategies for selling tires, including adopting value-added services like free road hazard towing and tire rotations.00:00 Handle online confrontation with grounded, sincere opinions.05:45 Sell tires, keep customers, make good profit.09:01 Emphasize value, encourage customer loyalty, sell more.13:02 Customer neglect, worn tires not road hazard.15:29 Policy: Reimburse flat repairs, contact for assistance.18:40 On-site visits, tires, car inspections, sales.21:12 Don't skip the thorough car evaluation process.25:14 Judge emphasizes signed agreement as binding evidence.27:51 Ensure thorough staff training and documentation for accountability.29:48 Sales increased, earned rebates, sold to Tire Kingdom.35:28 Focus on quality, not quantity of shops.38:03 Transition to ten base brings operational challenges.41:23 Autofix coaching empowers clients to succeed independently.42:35 Coaching companies need to help more shops.47:01 Declines hanging out, prefers sharing meme list.51:06 Free roadside assistance, tire upgrades, rotations, alignments.53:39 Palm-sized scanner for tire assessments is beneficial.56:11 Exciting event with go karts and recording.59:04 Drunken woman falls, hugged by stranger. Odd.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Kyle Buenger and Kasia Thompson at the Sunrise Automotive Training & Expo (https://www.trainingexpoaz.com/). They discuss the dynamics of successfully working remotely in an auto repair shop. Kyle explores the intricacies of hiring skilled technicians to manage the workload efficiently, emphasizing the importance of a multi-skilled crew. Kasia discusses her remote work experience and highlights the integration of technology like cameras and translation apps to improve communication and productivity.00:00 Remote advice service amid client distractions, skepticism.03:21 Time difference affects my work schedule slightly.08:22 Workflow delays due to approval and authorization.11:56 Few people walk in for random inquiries.16:10 Husband looking for new job, may relocate.18:29 Challenges managing customer contact and estimates daily.22:25 Eds avoid mundane tasks, enjoy only fun.24:40 Busy schedule in automotive repair shop.26:42 Multitasking is ineffective, women may excel at it.32:46 Midas store owner from Minneapolis dies suddenly.34:15 Unclear story about lung cancer and treatment.36:36 Recognition of exceptional abilities and dedication.41:43 Shop performed well, being hub, chaos.44:44 Efficiency in tech scheduling maximizes shop revenue.46:42 Phones set up with soft and desk phones.52:31 Advantages of push-to-talk radios in workplace.53:39 Phone overheated, had to cool in fridge.56:18 Shop closes for lunch break at 12.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by William Fairbanks, Vice President of Sales for Shop Controller at the Sunrise Automotive Training & Expo (https://www.trainingexpoaz.com/). William discusses how buying an existing shop provides a strong foundation for business transformation. Lucas and David share their thoughts on the industry's resistance to change and the crucial role of modern technology. They also discuss the balance between honesty and oversharing with customers, emphasizing the importance of reputation over profit.00:00 Requesting pragmatic argument for purchasing vacuum equipment.03:32 AC technician uses customized equipment for inspections.08:25 AC vacuuming procedure sparks discussion and offense.11:17 CEO meets mechanic, joins tech startup journey.13:36 Leveraging existing customer base for valuable feedback.17:38 Transition to technology is essential for success.21:51 Contractors submit low estimates, request multiple supplements.23:26 Confusion and frustration over changing medical bills.28:07 Uncertain negotiations over warranty, parts, and price.30:34 Limited payment, legal protection, defective vehicles from Carvana.33:18 Carmax assumes, doesn't actually vet cars.37:29 Advertising became deceptive, difficult to challenge.39:28 Cover-up of dangerous chemical leads to guilt.44:42 Technician inspector needs replacement, creating false details.47:16 Repeat truth, make them feel good - warranty.48:59 Folks make unethical decisions due to influence.52:29 Car change leads to pricing dispute.57:35 Conflict between abrasive, loud, aggressive social media personalities.58:34 Woman upset over unauthorized recording, threats follow.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Becky Witt and Cody Gaddie at the Sunrise Automotive Training & Expo (https://www.trainingexpoaz.com/). Becky discusses the importance of not putting pressure on car repair turnaround times to avoid errors, emphasizing that no car leaves her shop until she's confident in the work done. Cody shares his experiences working in a high-pressure environment and speaks to the health toll it took on him, stressing the need for a balanced work-life environment. Lucas raises concerns about the impact of stress and long working hours on health, citing studies on preventable cancer rates among Americans. 00:00 Rediscovered passion for repair shop, made changes.04:39 Finding niche customers led to business success.10:10 Gaining customer trust by offering what's needed.11:11 Offering transportation and solutions for vehicle issues.16:14 Technicians are human and not machines.18:05 Kip noticed Becky's involvement in ASOG.21:58 Urgency to avoid interrupting work for car.24:41 Struggling with finances while caring for employees.27:27 Refunded due to inability to lift tires.30:53 College student works 60 hours, struggles to cope.33:18 ASOG has changed moderator's perspective on members.36:56 Borrow $50 deposit for gas, return receipt.42:06 Collaboration with local Napa store benefits business.43:48 Auto parts shop workers value good treatment.48:47 Arizona technicians arguing over battery warranty controversy.51:25 Effective communication fosters mutual respect and growth.54:06 Employees resent owners' lack of empathy.56:06 Robots creating job challenges, technicians face issues.59:15 Self-financed event organized through networking with support.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Dipesh Modi, owner of Kinderman's Auto Repair in Harrisburg, Pennsylvania. Dipesh shares his journey into shop ownership, emphasizing the difficulties faced by those unprepared to run a business. The hosts and Dipesh discuss the importance of customer service in the automotive repair industry, highlighting that success depends more on the customer experience than just fixing cars. They also discuss ethical dilemmas in the industry, such as addressing unsafe driving situations and dealing with businesses operating without insurance.00:00 Requesting video for professional and charismatic speaker.06:39 Flexible hours allowing time for food truck.08:10 Hot dog vendor lost job to cafeteria.10:56 Gave him five stars, it was cool.14:36 Business struggling, coaching company helps turn fortunes.17:23 Technicians overvalue car fixing in shop business.21:51 Customer's persistence triggers service advisor's suspicion.23:55 Concerns about driving and cutting a wire.27:06 Employee refuses to lie about undrivable vehicle.29:55 Sympathetic to situation, unsure how to help.34:41 Lack of experience, mom's situation, no excuses.38:44 Not worried about liability for this situation.42:08 Avoids grappling in jiu jitsu tournament.43:46 Realization of legal boundaries and consequences.46:57 Bourbon distribution in North Carolina faces favoritism.51:40 Auto mechanics' unexpected Ruth Chris steakhouse experience.53:47 Choosing a restaurant by random, didn't end well.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Josiah Martin, the owner of Limitless Auto Center in Oley, Pennsylvania. Josiah discusses his realization that opening a second location was premature due to inefficiencies at his first shop. David emphasizes the importance of understanding and managing financial numbers to ensure profitability. The conversation also covers the emotional strain of balancing business commitments with family life and how financial planning relieves some of this pressure.00:00 Struggle with socializing causes strife in marriage.08:46 Started as tech, then became service advisor.13:46 Planning expansion: separate or same business name?16:40 Industry guys question comments without data.24:42 Don't wait for someday, make changes now.27:31 Regret over missing childhood moments with daughter.35:23 Focus on adding value, not unnecessary extras.39:24 Limited perspective on shop performance and competition.46:06 Navigating challenges with strategic media manipulation.51:03 Customers returning despite mailing list mistakes, 2019.56:36 Avoid old models; certain makes, 2001 or newer.01:01:24 Consider parts availability before buying a car.01:08:46 Plan to profit by showing b hole.01:09:22 Media appearances for my story, internet past.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Dan Thieken, the owner of Kreager Tire and Service in Millersport, Ohio. Dan shares his insights on transitioning from a tire-centric to a service-heavy business model and highlights the significance of genuine product recommendations. They discuss the complexities of sales tax compliance and shop owners' challenges, emphasizing the importance of understanding state-specific regulations.00:00 Man boasts about raunchy jokes amid women's safety.07:34 Expanding tire program to boost shop revenue.11:42 Reduced margins, targeted marketing, and streamlined promotions.18:40 Tire dealer and distributor registration requirements.22:35 High elevation, snow-capped mountains, stunning scenery.28:13 Use cardboard to fill a raised garden bed.34:14 Debate on potential business liability and tax.39:47 Car dealers exploit tax exemption loopholes.46:39 Debt collection impact: zero revenue, makes no sense.49:16 Unpredictable medical bills cause frustration and confusion.53:22 Extreme illness in the middle of the night.59:58 Shop Marketing Pros is the best company.01:03:36 Excited about freedom from the phone for directions.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Andrew Fischer to discuss the pitfalls and manipulation of social media. Andrew then discusses the impact of technology on technicians, sharing concerns about AI and Chat GPT potentially reshaping the role of technicians. The conversation also covers the importance of mindset in the industry, emphasizing the contrast between a paycheck-focused approach and one that seeks progress and satisfaction.00:00 Hilarious episode when discussing "God's chicken."06:10 Near steel mills, bp amoco, and beach.09:22 Shop specializes in quick emissions-related repairs.11:11 Jeff missed, wife and kids needed him.14:37 Recognized toxicity, left to support growth.18:10 Finding balance and relating to others' experiences.20:06 Jeff and I discussed technician's attitudes.24:40 Struggling to change, discussing work and ownership.26:09 High school and community college instructors struggle.29:45 City barbecue cost too much, not useful.32:58 Lengthy, slow process for discussing laws.35:46 Challenges getting everyone on the same page.38:50 Dealers not updating, new bosses surprise.44:38 Monitoring daughters' friends' cell phone usage.45:16 Kids naturally use AI for information search.50:11 Technology aids customer service but doesn't replace.52:18 AI has broad thought process, deduce answers.57:29 Fear of brown recluse; mistaken identity.58:42 Colleague confronts drug issue, acknowledges truth.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David Roman are joined by David Barden, who shares his unique journey in the automotive diagnostics industry. David discusses diagnosing network problems and identifying a faulty module, emphasizing the importance of understanding vehicle communications. The conversation highlights the use of hexadecimal data in diagnostics and the complementary role of scan tools in the repair process.00:00 Name with unique spelling can backfire later.09:36 Engineers aim for serviceable cars with standard tools.13:39 Hook used to simulate and identify car issues.20:42 Missed opportunity for a great working relationship.24:24 EPA regulation for recycling refrigerant in facilities.31:52 Lack of engagement in cool new tools.33:30 Power Probe acquired by MGL, expanding capabilities.38:19 Wheelchair van wire break, fixed with overlay.46:18 Intermittent hard start due to loose chain.51:58 Understanding scan tool data communication in cars.58:02 Connecting with industry professionals to enhance products.01:00:41 Car keys left close to car questioned.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Henrik Rosseland and Christoffer Weber from Wiretronic. Christoffer introduces an innovative AI-powered app designed to recognize car parts and revolutionize the part identification and ordering process. Lucas shares his frustrations with incorrectly cataloged automotive parts and the potential for AI technology to alleviate these challenges.00:00 AI presentations: overhyped, not so scary.07:31 We sell to OEMs, customize, and process.11:38 Approaching German OEMs, struggling to find parts.18:59 Issues with BMW valve cover gasket replacement.21:26 Company sends wrong brake discs, causing delays.28:08 Ordering parts was usually mechanics' responsibility.32:53 Transition from Lisa to iPhone; struggles with UX.38:58 Training on local GPUs, inference on cloud.45:26 Presentation emphasized human element and information efficiency.51:03 Vernacular uncommon, AI-generated text lacks human touch.57:48 Video documentary on chip technology investment.59:41 Producing cases for different OEMs is complex.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Ben Johnson from Repairify. Ben discusses the complexities and potential malfunctions of modern car features, such as electronic parking brakes and key fobs, critiquing the trend of over-engineering. The hosts express frustrations about the high costs and impracticality of advanced vehicle technologies, including unnecessary buttons and features. Additionally, the conversation highlights the challenges independent shops face with modern diagnostics and scan tools and how Repairify’s solutions aim to bridge that gap. 00:00 Retired briefly, now excitedly working in industry.03:09 Repairify pioneers remote vehicle access technology for repairs.06:20 Remote OE tool scans and reprogramming services.09:50 Issue of increasing need for car programming.13:44 Skilled workers essential, tech shortage misconception.16:45 Proposing standardizing vehicle access security for autocare.19:43 Standardization crucial for secure V2V and V2X.22:35 Adas think helps identify and recommend repairs.27:38 Efficient use of OE tools drives satisfaction.29:26 Positive outlook on uncertain future pricing strategy.33:46 Expanding repair business by setting up hubs.36:49 Comfortable salvage yard relationship, rules engine summary.39:56 Internet service programming caused issue with car.44:05 Parking brake caliper adjustment for reliable performance.48:05 Shopware, a simple and unique shop manager.49:19 Unique shop management approach, focused on problem-solving.53:59 Over-reliance on technology causes driving issues.56:06 Google directs driver onto winding driveway instead.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Lucas and David weigh the pros and cons of service-driven versus sales-centric business models in the auto repair industry by reacting to Dutch Silverstein's Ratchet & Wrench article "Business as Usual Must Die." They highlight how effective conflict resolution and marketing investment are crucial for growth and employee retention.00:00 Public skepticism toward auto repair industry prevalent.05:02 SDCC and MMSc owners share profit, service.08:27 New businesses need financial concessions for growth.10:26 Drive numbers, hit close rate, generate business.14:41 Employee retention has significant financial impact.19:22 Cost is minimal for specific skills gained.20:55 Sales-centric owner prioritizes profit over customers' needs.26:14 Health insurance costs funneled to minority users.27:19 Healthcare and automotive industries facing dire consequences.31:55 Higher education adapting to meet workforce demands.36:25 Warning about expensive amenities in shops for consumers.38:26 Different consumers prioritize varying expenses and experiences.43:01 Each brother views family business differently.44:04 Adapt to meet consumer demands for success.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Greg Buckley from Buckley's Auto Care at the ETI Tool Tech. Greg shares his journey of stepping back from day-to-day shop operations to empower his manager's autonomy. The conversation dives into personal data concerns with automotive technology, revealing insights into how Apple and Google might influence the industry. Additionally, Greg discusses the impact of COVID-19 on his life, detailing the lingering effects on his sense of taste and smell.00:00 Enthusiastic about innovative network infrastructure concepts.08:39 Perspective on car security and data collection.15:59 Experiencing high-tech car features and subscription model.17:47 AI-driven customer profiling and personalized assistance.23:55 Research on car entertainment usage for car companies.28:57 Dislike for new cars and fly by wire.36:11 Customer declined overpriced air filter for Nissan.41:33 Monitoring shop operations, grooming staff for success.48:25 Struggles to manage shop, need better planning.53:08 Diversifying income for multiple shops dilemma discussed.54:33 Need one manager for each store crew.01:04:27 Playing around with morning show ideas.01:05:30 You carry the show with intelligence, subtly.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Kelly Fisher, a certified hypnotherapist, joins hosts Lucas Underwood and David Roman to discuss anxiety management. Kelly highlights the detrimental effects of anxiety medication, cautioning against abruptly stopping usage. The trio emphasizes the significance of mindfulness meditation in retraining thought patterns to avoid getting caught in a spiral of severe anxiety. 00:00 Met Jimmy at NSA and spoke about anxiety.04:06 Hypnotist alters behavior by revisiting subconscious memories.07:15 I started one book, which led to more reading.10:38 Special relationship with meditation, anxiety clinic involvement.14:03 Overcame fears through therapy and mindfulness meditation.19:37 Anxiety triggers affect thoughts, seek a way out.22:57 Man reflects on abusive uncle's behavior patterns.24:23 Mother's anxiety, religious beliefs, and self-reliance.29:31 I Agree, but I need to slow down and reflect.30:22 Mindfulness brings relief, but also stress concerns.34:51 Teaching people to overcome meditation challenges.38:32 Anxious, but not a problem for now.42:06 Battle through extreme anxiety and find a way out.44:51 PTSD veterans find relief through psilocybin therapy.48:34 Vietnam veterans struggled with PTSD, sharing experiences.52:29 Face-to-face conversation about upcoming challenges.54:39 Nostalgic memories of old-school background noise.56:37 Considering new company, using AI for the book.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Dominick Marquez joins hosts David and Lucas to discuss the inner workings of dealership training in the automotive industry. They express frustration with the lack of effective communication at dealerships, highlighting the disconnect between customer expectations and service delivery. Marquez emphasizes the value of independent shops in fostering genuine customer relationships, contrasting them with dealership practices. 00:00 Promised tech education turned out to be a scam.05:41 Transition from a job in the machine shop to automotive passion.12:06 Promoted to shop foreman, learned business management.17:38 Peter Orlando solves Ford's trouble codes mix-up.21:33 Car communication issue solved by unplugging connector.29:15 Technician demands hourly pay for high voltage repairs.33:20 Module replacement makes consumer repairs more accessible.40:48 Consumer ignorance about vehicle maintenance and repairs.46:00 Consumers were surprised by standard car battery maintenance.51:59 Mechanics and technicians have distinct roles.58:03 Understanding technician vs. mechanic, the importance of training.01:01:46 Manufacturers may unintentionally train future competition.01:09:27 Discussion about dealership service and exclusivity.01:10:34 Dealerships lose customers due to poor communication.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David welcome Gilbert Khoshaba from Chicago, who shares his journey in the automotive industry and his aspirations for business expansion. Gilbert talks about his strategy to involve his children in his business early, reflecting on his own experiences of hard work and its value. The hosts and Gilbert also discuss the importance of using direct mailers for customer acquisition, discussing strategies for enhancing their effectiveness.00:00 Bilingual speaker discusses Arabic and Aramaic languages.09:08 Repairing pads and shoes saves money.11:19 Transitioned career, attended UTI, pursued dealership employment.18:42 Misconception about luxury items, differing opinions.23:59 Supporting my kids' interests and experiences abroad.28:55 He owns a successful valet parking company.33:17 Property taxes increased, causing legal and financial struggles.41:34 Middle Eastern cuisine with a variety of dishes.46:55 Coworkers loved pizza, but I didn't.52:32 Customer reliance on brands is unnecessary; personalization matters.56:42 Aaron is Chevy's best parts guy. Exceptional!59:04 Diagram awesome, but list causes account woes.01:07:29 Budget for professional high-quality commercial photography.01:10:29 Leverage customer list for targeted marketing.01:19:18 Seek guidance, learn, and take initiative.01:23:10 Kim and Brian market uniquely and effectively.01:26:10 Find a specialized group for European auto repair.01:34:05 Evaluate, strategize, and target a new marketing approach.01:37:34 Google accuses the shop of incentivizing fake reviews.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David welcome John Phelps from a shop management system that is not named Shop-Ware. John shares his journey from car dealership roles to the technology sector, reflecting on how his experiences have shaped his views on industry standards and personnel management. As they discuss the challenges and nuances of shop management roles, such as shop foreman and manager, they underscore the importance of defining clear roles and responsibilities.00:00 A College graduate pursued marketing, which led to an unexpected job offer.06:39 Sewell's book emphasizes customer service and care.10:55 Show attention to customers and colleagues quickly.20:40 Work, product, and culture critical for success.22:33 Covey's synergy: one plus one equals three.28:18 Established company expanded services, adapted to COVID.32:06 Leveraged automotive industry experience to benefit shop operations.41:04 Surprise business purchase turns into a chaotic mess.45:58 Proposing an intermediate level between service advisors.52:59 Promote based on leadership, not just skill.58:47 Technician promoted to manager feels misaligned with the role.01:01:28 Man describes a life-changing heart attack experience.01:04:51 Don't let go. Take responsibility and act.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this bonus episode, Lucas and David discuss why professionalism, or the lack thereof, is why independent repair shops stay small. David recounts his own lessons learned from the early days of opening his shop, emphasizing the critical nature of customer communication and the professional handling of service transactions. Lucas underlines the importance of attention to small details and structured processes, significantly impacting customer satisfaction and business reputation.00:00 Videos with Cecil receive positive feedback, yet most shops lack professionalism.05:51 Small issues snowball into big business concerns.07:08 Need for higher skilled technicians in the automotive industry.10:59 Unmet expectations lead to chaos for businesses.15:17 Business visit led to process improvement brainstorming.20:00 Clients crave consistency for comfortable experiences.23:03 Consistent service builds confidence in purchasing.24:48 Clients thrive on variability and flexibility.28:39 New Silverado's rear brakes and safety issues.33:16 Flexibility in coaching with California bar rules.35:14 Greeting, explanation, appointment, insurance, signature required.36:52 Customer experience dictates processes, policies, procedures, and consistency.39:52 Voiceover services cost money, consider professional option.43:30 Effective scheduling based on technician capability and data.48:30 Arrive early, organize, and plan efficiently.49:31 The Client's unrealistic expectations weigh on me heavily.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode of the Changing The Industry Podcast, hosts Lucas Underwood and David Roman welcome guest Greg Rainville and James Harris of Steer CRM. Greg discusses his company's transformation from a Tripadvisor-like directory into 'Steer CRM,' detailing their focus on text and email communication for shop owners. Additionally, the group tackles repair shops' challenges, including the dangers of undercutting prices and the repercussions of operating without proper insurance and amenities. Throughout the conversation, Lucas and David also reflect on their preferences for shop management, revealing their frustrations with using multiple communication platforms.00:00 Dinner conversation leads to a missed meeting in Chicago.08:19 Mike Allen's car game leads to trouble.14:06 Conflict over territory leads to strategic partnership.16:09 Need for vetting process for technicians.25:33 A/B testing for review engagement showed success.30:18 Adding new features based on customer feedback.35:41 Generational shift: preference for texting over calling.39:28 Undervalued repairs and price differences in shops.44:28 No issues with backyard mechanic, affordable services.48:49 Knowledge and information are necessary to minimize liability.53:30 Evaluate, step back, minimize overexposure, reconsider.01:02:34 A New podcast studio is being built upstairs. Avoid distractions.01:03:47 Client communication: honesty, setting realistic expectations, adaptability.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this enlightening episode, hosts Lucas and David welcome Lauralee Schmidt and Savannah Grise at MARS 2024. Savannah touches upon the complexities of offering financing options in the automotive industry, recounting her previous company's challenges with using services like Klarna. The conversation also veers into social media's impact on businesses, as Lauralee expresses her preference for MySpace and the hosts discuss navigating professional and personal accounts online. Moreover, they explore the influence of TikTok on consumer behavior and industry marketing strategies.00:00 Picked up a friend at the airport, smelled bad.06:12 Opposition to historical tax enforcement brutality.11:18 Shop actively uses service information for calibration.19:53 Moved to an unfamiliar area, determined to succeed.22:07 Full-time online college, work to pay, debt-free.27:56 Attend classes to gain coaching credits, crucial.36:21 Reluctantly pushed credit card on 18-year-old.42:41 J cosmetics faced backlash for undisclosed financing.43:40 Avoid interest or face triple the cost.50:24 Hiring for a specific job ends in termination.54:10 Planned to let him go, discussed replacement.01:02:41 Kieran O'Brien's success story in social media.01:07:50 Wife listens to the country station with commercials.01:12:26 Tomato plants mistaken for marijuana. All good.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David welcome shop owner Matt Wagg while at Vision 2024. They tackle the stress comparison between running a restaurant and a repair shop, with anecdotes illustrating the humorous yet frustrating aspects of both. Matt shares candid experiences with negative customer reviews, detailing how his approach to addressing issues has evolved over time. The trio also discusses the value of foundational business structures and the benefits of coaching, debating the merits of group versus one-on-one sessions.00:00 Recognizing someone's bad behavior without engagement.08:41 Identifying process flaws and missed customer qualifications.14:28 Resolve the issue with the strategy and respond to the review.20:08 Surprised by the call, let it go.24:18 Requested business resolution, expressing care and dignity.28:23 Negative reviews mainly stem from personal issues.35:45 Driver dangerously pulls out into oncoming traffic.41:28 Voltage drop testing is crucial for complete circuit testing.46:36 Car trouble, customer complaint, communication breakdown.49:57 Questioning trustworthiness and sales tactics within a company.55:10 Fear of bad reviews from misbehaving customers.01:02:12 Reflecting on business growth and leadership challenges.01:05:18 New business owner learns structure and coaching.01:09:06 Lower-priced group offers a taste of feedback model.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Lucas and David welcome the insightful Frank Scandura of Frank's European Service in Las Vegas, NV. Frank, with his rich expertise, introduces a methodical 27-point inspection strategy and underscores the significance of charging for comprehensive services that go beyond the basics, to compensate both customer and service teams fairly. They then get into balancing thorough vehicle inspections with customer accessibility and engagement. They encourage service providers to meticulously review Digital Vehicle Inspections (DVI) for precision, highlighting the correlation between inspection metrics and higher repair approval rates. Lastly, Frank shares his enthusiasm for a new business mapping tool designed to advance the industry, promising future discussions on the tool's impact.00:00 Discussion about book impact on business growth.03:35 Rocketfield assessment shows visionary potential in a team.07:00 Quality shops certified for digital vehicle inspections.13:03 Coaches are teaching not to estimate vague requests.15:54 Consumer convenience can be risky, like doctors.19:54 "Spot check inspections and training for improvement."22:55 Check if they opened it, then measure time.24:53 Importance of shocks, struts, and filter inspections.27:07 Changing industry communication preferences towards text messages.33:06 Scanning, testing, repairs, assessment, estimate for car.35:10 Paid customer inspections provide valuable car insight.36:56 Balancing free and paid car inspections effectively.40:25 Admiration for an incredible and successful guy.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David sit down with Azael "Oz" Sepulveda of Oz Mechanics, a diagnostician, business owner, and successful YouTube star, to tackle the hurdles of business ownership. Oz delves into his journey of obtaining a shop and the complexities he faced with zoning laws and parking regulations, seeking guidance from Tony Robbins' principles along the way. David reflects on the vital yet undervalued skill of setting appropriate charges for specialty shop services, emphasizing the consumer's perception of cost versus value. Furthermore, Oz shares his YouTube channel's inception, inspired by influencers like Scanner Danner, and the importance of producing content that resonates with the audience.00:00 A Long-time friend's hug made the wife uncomfortable.08:48 Nickname "Ozzy" started unexpectedly and stuck.14:17 Customer brings car to shop after unsuccessful repair.17:28 Content creators struggle to transition from comedy.24:28 Trouble communicating but still managed to help.28:19 Networking events help realize the industry's vast opportunities.31:55 Simplified car troubleshooting process leads to success.40:17 Technicians seek complex work, but the market is limited.47:04 Monique points out the embarrassing shadow on the cutout.49:37 Consumer motivation determines car repair feasibility.53:00 This Fascinating video is about Indian entrepreneurs returning home.58:31 Pursue a comic art career through education and practice.01:04:09 Visiting the American Revolution site and Boston exhibit.01:13:42 Man remembered father's lively presence at the shop.01:16:58 Treating location as a savings account, building equity.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this installment of the Changing The Industry Podcast, Lucas and David welcome Kory Rozema, owner of Rozema's Car Care in Hudsonville, Michigan. Kory shares the successes and missteps of his journey, highlighting the critical transition from confrontational management to fostering a culture of open communication and employee input. The trio also touch upon the challenges and etiquette of training events, with particular attention to the contentious issue of employee poaching among shops.00:00 Miscommunication during the interview led to work frustration.08:31 Apologizing for being a bad dad and boss.14:12 The Manager encourages and helps express frustrations effectively.17:17 Importance of helping struggling shop owners acknowledged.23:25 We Need more staff to run the shop efficiently.29:27 Dealership service advisors care about customer ratings.33:14 Surprising observation about the tutor's appearance and employees.41:09 Choosing jobs and passion; business adaptability.47:34 Free training hosted at local shop unsuccessful.50:56 Facebook groups facilitate local networking for careers.55:00 Offer value, market well, mobilize for training.59:07 Betrayal over hiring changes friendship dynamics.01:04:13 Active board of directors are crucial for success.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this bonus episode of Changing The Industry Podcast, host Lucas Underwood and co-host David Roman welcome Chris Craig. Known for his social media presence as Chris MF Craig on TikTok, he discusses the critical distinction between management and leadership within the automotive industry context. He shares insights from his experience on how he effectively communicated a price increase to customers by employing coaching and selling techniques rather than relying on authority. The trio also discusses the necessity of establishing trust and respect with those they lead, highlighting that leadership is a skill set that can be improved. Additionally, Lucas shares a personal narrative regarding a difficult experience with a Nissan dealership, underscoring the significance of maintaining trust and effective communication with customers.00:00 Rich transitioned from technician to service advisor.05:55 Leading people, not managing numbers, drive change.06:55 Leadership requires trust, respect, and empowerment.09:57 Customer service is crucial for dealership success.14:04 Communication issues with clients cause stress.16:19 Car diagnosed with oil issue, not transmission.21:25 Technician must document testing, results, and consequences.23:38 The Service advisor is puzzled by the transmission concern's relation.27:24 Volvo sunroof blockage requires removing the headliner.30:57 Expressed appreciation, outlined minimally invasive approach, and asked for an alternative solution.34:34 "No bad teams, only bad leaders and standards."37:53 Employee aspirations for management and delegation challenges.39:34 Intrinsic motivator is not always money.41:44 One worker loves their job, and one doesn't.46:25 Align pay plans to match and motivate.50:02 The Flat rate system has pros and cons.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Lucas and David welcome Sean Tipping to the Changing The Industry Podcast in this thought-provoking episode. The trio get into a hearty discussion about the evolution of technology in the automotive industry, with Sean sharing his insights on the transformative potential of advancements like augmented reality. The topic of financial education comes to the forefront as they dissect the real-life implications of a technician's costly tool purchase. Meanwhile, the episode also takes an introspective turn as they explore the nuances of job satisfaction, emphasizing the importance of passion in one's career over mere monetary motivation.00:00 Assumed disbelief in raises, YouTube mischief, misunderstanding.05:52 Convincing customers is essential for increasing sales.13:56 Tech buys tool against shop's decision. Miscommunication.18:08 Many people are unaware of financial tips.22:20 Mechanics face physical limits and need career preparation.28:58 Checkbook given. The advisor coach supports technicians and advisors.35:22 Teaching is intense, demanding work with minimal pay.41:16 Support for skilled trades in education waning.43:49 Tech school had young and older students.51:08 Passionate about nuts and bolts, shops struggling.52:51 Survival and frustration in daily interactions.58:50 Movie character's health issues linked to alcohol.01:04:37 Find purpose in enjoyable work. Seek balance.01:09:56 Consider changing jobs to enjoy ATV activities.01:15:30 Dramatic, inconsistent tech guy struggles with jobs.01:20:39 Surprised by someone's unexpected dining behavior.01:24:39 Pork is a fundamental barbecue meat.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David welcome Clint White, a seasoned automotive industry professional and founder of CWI, Coaching With Integrity. Clint articulates the intricacies of successful scheduling and workflow management in the automotive space, which resonates with Lucas's challenges. David shares his struggles with customers questioning repair costs, fostering a candid discussion on customer service standards.00:00 Struggling to balance workload and scheduling efficiently.06:45 Thorough car inspections, no excuses, multiple times.13:43 Service advisor denied client, got terminated, compensated.16:31 Retain and support workers through environment and culture.22:08 Customer questions cost and value of service.30:16 The Company honors staff by closing for religious reasons.34:27 Surprising staff motivations were uncovered in unexpected ways.37:07 Serve clients at their desired level professionally.44:15 Hiring non-traditional individuals for the auto industry.52:37 Realized trying to be both visionary and integrator.56:33 Serve, inspire, and be a catalyst.58:51 Limited knowledge of Nancy's situation and needs.01:06:32 Need quiet time to process thoughts and recharge.01:10:57 Man recounts worst injuries while working on cars.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this installment, hosts Lucas Underwood and David Roman welcome David Macholz to the podcast. David Macholz, with his expertise on technical training, delves into the critical need for upskilling technicians amidst a technology-driven industry shift. He highlights educational challenges and advocates for a competency-based approach over traditional test-based certification programs. As the trio discusses the efficacy and marketing of ASE certification, they ponder its genuine value for technicians and consumers alike.00:00 Pursuing Ph.D. in automotive, started a vehicle tech company.10:25 Employers screen employees based on credentials and measuring skills.13:10 ASE certification's value debated by industry members.17:13 Experience is essential in certification requirements.23:53 Discussion about professionalization and low technician salaries.29:53 Community college provides an ideal skills education system.34:22 Is paying more devaluing safety education?38:20 My Grandfather's career influenced my early experience.46:26 Prepare for the future of electric vehicles.50:11 UK's approach to education-industry collaboration questioned.54:22 Professionalism and competency are crucial despite reluctance towards regulation.01:01:53 Need to advocate for self and career progression.01:09:02 Instructors claim pressure to steer students to dealerships.01:12:37 Dealers are concerned about competition, technician, and equality.01:16:09 Evaluate business, adapt, or quit when necessary.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this installment, Lucas and David welcome Brian Walker of Shop Marketing Pros to discuss the intricacies of marketing for repair shops. Brian shares his expertise in creating keyword-rich pages and blogs to optimize search engine visibility without falling prey to keyword stuffing. Meanwhile, the hosts candidly discuss the challenges of de-escalation in confrontational situations, with Lucas sharing a personal narrative that underscores the importance of maintaining composure to prevent violence.00:00 Kim's comment led to Crocs helping foot pain.09:54 Substitute pork fried rice with bread quinoa.15:03 Consolidate podcasts, creators, and audience for unity.16:29 Encouraging trainers to submit their classes.21:44 Frustrated customer finds express check-in solution.28:17 Determining realistic SEO expectations through initial queries.37:22 Notepad for questions helps create relevant content.38:40 Saves time by creating detailed content once.46:14 SEO and social media build business authority.50:38 Google favors quick oil change over auto repair.56:35 Embarrassed by past altercations, knows capabilities.01:03:52 The Sheriff's department confirmed past aggressive behavior.01:05:31 Conflict escalates; should have called authorities.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this engaging discussion, Lucas and David welcome Stan Stokes of Iron Fist Consulting. With over two decades of experience, Stan offers valuable insights into the art of converting customer calls into successful appointments, underscoring inefficient industry standards and the imperative to dissect consumer behavior. Drawing from the advanced use of AI and call analytics, he delves into the power of tailored communication in enhancing conversion rates. The trio also explores the significance of assessing employee roles and strengths, an area where Stan foresees breakthroughs with his upcoming employee performance prediction platform. Additionally, they address the broader industry challenges, like the shift toward instant gratification in customer service, reflecting on the strategies required for transitioning and scaling up automotive service facilities. 00:00 Encouraging introverts to build a supportive network.10:21 Frequent head injuries from moving too fast.12:32 Chasing rabbit hit a tree, knocked out cold.21:12 Layoff led to a career change into digital marketing.24:52 Marketing tracking is crucial for proactive strategy.28:56 Implementing transcription technology, creating training content summary.33:54 People are key, using assessments for potential.41:04 Seek assessment for cultural fit and collaboration.48:23 Transitioning from small to large business challenges.51:05 Shop owners eliminate problems by addressing issues.55:20 Analyzed industries where commitment equals 100% stick.01:00:25 Enhance consumer engagement through personal interaction.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode of Changing The Industry Podcast, hosts Lucas Underwood and David Roman sit down with Murray Voth, a veteran consultant to the industry. Murray emphasizes the critical nature of business expenses, urging listeners to consider every aspect, like rent, insurance, and staff benefits, before jumping into business ownership. He also delves into the importance of customer service experiences and how they're shaping modern automotive shops. The trio discusses technicians' responsibilities in recommending necessary repairs and the legal and moral implications of shirking them.00:00 Plans to do something in Canada, training differences.06:05 Jeff's location is pretty, no reindeer necessary.14:34 Jeff mentioned the challenges of legalizing pot in states.21:14 Encourage friends to value their services more.25:55 Focus on efficiency to avoid burnout and struggles.30:07 Phone payments, unknown experience leads to surprise.36:44 Entrepreneurs grew with coaching and reached success.39:21 Lack of knowledge may lead to risk.44:50 To lead, go on a purposeful journey.52:34 Canadian program enables success from 10th grade.56:58 Encouraging young people to invest in careers.01:03:35 Addressing repair recommendations and taking ownership of issues.01:06:19 Same laws apply to shops and courts. The ethical obligation to inspect, not sell.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David sit down with industry expert Rick White to delve into the intricacies of running a successful automotive business. Rick articulates the necessity of establishing solid relationships with customers, turning them into loyal, repeat clients. He expounds on the importance of shop owners transforming their mindsets from mere technicians to full-fledged business operators, emphasizing self-education and financial preparedness. Moreover, the trio explores the rising labor rates in the industry, with Rick advocating for shop profitability and the well-being of the team.00:00 Concern about return on investment for staff training.06:34 Media redefining recession due to economic impact.11:11 Teach clients to think critically and independently.18:54 Protect company account from possible lawsuit claims.25:18 Aim for a million, face disappointment, and stress follows.28:40 Outsourcing tasks, but responsibility remains a burden.36:57 Man refused to manage stores for low pay.41:43 Building trust through structured conversation is essential.46:40 Woman suing shops works for coaching organization.52:36 Couple helps friend change business, faces obstacles.56:57 Ensure learning sticks with effective coaching methods.01:02:23 Shop owners are understanding business, raising labor rates.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas Underwood welcomes Laura Gay and Chad Smith of Consolidation Consultants to delve into the intricacies of selling collision shops. Laura underscores the vital importance of obtaining a proper business valuation before selling, cautioning shop owners about the sale's potential financial complexities and tax implications. Chad Smith shares his rich experience, emphasizing the need for shop owners to prepare for business consolidation well in advance and to prioritize maintaining a competent, fully-staffed team to enhance the shop's appeal to consolidators. The discussion concludes with Lucas sharing a personal anecdote highlighting the necessity of a well-thought-out exit strategy. 00:00 Shop owner buys equipment from failing business.06:39 Business owners must prepare and avoid neglecting management.11:33 Owners have different ways of managing businesses.18:20 Consolidators seek large, profitable, fully-staffed shops.21:38 More focus on employee-centric integration is essential.28:47 Shop owners getting unsolicited business offers.32:21 Understand key financial implications before selling the business.39:09 Technicians' high wages lead to disloyalty and layoffs.48:07 Passion for technical work led to business success.50:21 Resistance to retooling creates industry education disparity.57:33 Initially sold to avoid work, but returned.01:00:18 Business owners should plan for emergencies.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas Underwood is joined by Jimmy Purdy to dive into the challenges and complexities of the automotive repair industry. Jimmy shares valuable insights on the essential business practices that must be addressed, such as taxes and bookkeeping. Drawing from a painful personal experience, Lucas highlights the importance of calmness and rationality when facing business troubles. Both hosts stress the detrimental effects of emotional decision-making and the significance of having a solid vision for any business venture.00:00 Promote active listening to foster genuine conversations.06:07 "Automotive trade show sparks new ideas."10:35 Apologize if needed, but it's expected.17:18 Dined at Gordon Ramsay's; no yelling expected.25:52 Need to improve the industry's image professionally.29:32 The Auto repair industry is moving in a good direction.32:56 American savings are at an all-time low, raising concerns.37:26 Anxiety is defined as fear of something irrational.44:04 Advisors learn communication and perspective without emotion.49:48 Recognize weaknesses and strengths for business success.56:45 Struggled with back pain, stress, and work.59:04 Product success hinges on appealing to consumers.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, hosts Lucas Underwood and David Roman welcome Bret Fadely to explore the complexities of lifestyle choices and the impact they have on well-being. Amid humor and candor, the trio dives into the challenges of maintaining sustainable eating habits, with Lucas sharing his personal struggles with impulse control and David offering advice on avoiding diet exhaustion. Furthermore, Bret brings a significant update on the association's event planning, emphasizing the active involvement of the board of directors and the positive changes leading to increased attendance. 00:00 Calling Mike for information about a story.06:04 Agreement to say "drains" instead of "holes."08:06 Water park slide is unsafe for those over 250.10:54 Myrtle Beach is dangerous; a shooting incident is described.15:36 Reckless driving leads to avoidance of accidents.19:23 Annoyed by improper zipper merging on roads.20:38 Traffic studies show small delays cause big impacts.25:27 Reckless driver in clapped out vehicle endangering others.28:13 People continue smoking despite serious health risks.31:55 Reject fear of aging and incontinence.33:07 Overseas reporter diagnosed with thyroid cancer.38:38 Man accidentally loses glass eye, shares experience.39:27 Regretting smoking cigarette with diesel oil.43:25 Marketing association, spreading the word, making changes.47:02 Hesitant about plans due to busy schedule.49:48 Ate a lot, then had a caramel apple.55:14 Food is fuel, calories in, calories out.55:59 Enjoy food and travel for unique dining experiences.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Lucas Underwood and David Roman welcome the founder and CEO of AutoOps, Steven Fafel for a deep dive into the complexities of workplace motivation and compensation. Steven weighs in on how background shapes attitudes towards money and professional contentment, narrating the subtle dance between ethics and earnings in the auto industry. Lucas introspects a paramedic's dual life as a rock climber, symbolizing the balance between passion and livelihood, while David shares the story of Cameron Haynes to reinforce the notion of working to fuel personal pursuits. The trio engages in a lively debate on the auto shop pay structures, contrasting salary with commission-based models, and the implications on staff motivation.00:00 Desire for faster, touchscreen tablets persists.04:20 OE subscription provides accurate and reliable data.07:44 Dealerships prioritize data for sales opportunities.10:20 Expect complacency in demanding work environments.12:42 The Commission structure should align with company values.18:16 Incentivizing staff can improve trust in sales.19:41 Neglecting to schedule impacts the shop's work and revenue.22:20 Choosing fulfillment over money, pursuing meaningful activities.27:50 Disruptive car service leads to customer compensation.30:29 Workers unload quickly, stacking boxes efficiently.35:00 Trump's persona and fame lead to danger.35:43 Appreciate the chat, I always enjoy it.