Changing The Industry Podcast

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David welcome shop owner Matt Wagg while at Vision 2024. They tackle the stress comparison between running a restaurant and a repair shop, with anecdotes illustrating the humorous yet frustrating aspects of both. Matt shares candid experiences with negative customer reviews, detailing how his approach to addressing issues has evolved over time. The trio also discusses the value of foundational business structures and the benefits of coaching, debating the merits of group versus one-on-one sessions.00:00 Recognizing someone's bad behavior without engagement.08:41 Identifying process flaws and missed customer qualifications.14:28 Resolve the issue with the strategy and respond to the review.20:08 Surprised by the call, let it go.24:18 Requested business resolution, expressing care and dignity.28:23 Negative reviews mainly stem from personal issues.35:45 Driver dangerously pulls out into oncoming traffic.41:28 Voltage drop testing is crucial for complete circuit testing.46:36 Car trouble, customer complaint, communication breakdown.49:57 Questioning trustworthiness and sales tactics within a company.55:10 Fear of bad reviews from misbehaving customers.01:02:12 Reflecting on business growth and leadership challenges.01:05:18 New business owner learns structure and coaching.01:09:06 Lower-priced group offers a taste of feedback model.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Lucas and David welcome the insightful Frank Scandura of Frank's European Service in Las Vegas, NV. Frank, with his rich expertise, introduces a methodical 27-point inspection strategy and underscores the significance of charging for comprehensive services that go beyond the basics, to compensate both customer and service teams fairly. They then get into balancing thorough vehicle inspections with customer accessibility and engagement. They encourage service providers to meticulously review Digital Vehicle Inspections (DVI) for precision, highlighting the correlation between inspection metrics and higher repair approval rates. Lastly, Frank shares his enthusiasm for a new business mapping tool designed to advance the industry, promising future discussions on the tool's impact.00:00 Discussion about book impact on business growth.03:35 Rocketfield assessment shows visionary potential in a team.07:00 Quality shops certified for digital vehicle inspections.13:03 Coaches are teaching not to estimate vague requests.15:54 Consumer convenience can be risky, like doctors.19:54 "Spot check inspections and training for improvement."22:55 Check if they opened it, then measure time.24:53 Importance of shocks, struts, and filter inspections.27:07 Changing industry communication preferences towards text messages.33:06 Scanning, testing, repairs, assessment, estimate for car.35:10 Paid customer inspections provide valuable car insight.36:56 Balancing free and paid car inspections effectively.40:25 Admiration for an incredible and successful guy.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David sit down with Azael "Oz" Sepulveda of Oz Mechanics, a diagnostician, business owner, and successful YouTube star, to tackle the hurdles of business ownership. Oz delves into his journey of obtaining a shop and the complexities he faced with zoning laws and parking regulations, seeking guidance from Tony Robbins' principles along the way. David reflects on the vital yet undervalued skill of setting appropriate charges for specialty shop services, emphasizing the consumer's perception of cost versus value. Furthermore, Oz shares his YouTube channel's inception, inspired by influencers like Scanner Danner, and the importance of producing content that resonates with the audience.00:00 A Long-time friend's hug made the wife uncomfortable.08:48 Nickname "Ozzy" started unexpectedly and stuck.14:17 Customer brings car to shop after unsuccessful repair.17:28 Content creators struggle to transition from comedy.24:28 Trouble communicating but still managed to help.28:19 Networking events help realize the industry's vast opportunities.31:55 Simplified car troubleshooting process leads to success.40:17 Technicians seek complex work, but the market is limited.47:04 Monique points out the embarrassing shadow on the cutout.49:37 Consumer motivation determines car repair feasibility.53:00 This Fascinating video is about Indian entrepreneurs returning home.58:31 Pursue a comic art career through education and practice.01:04:09 Visiting the American Revolution site and Boston exhibit.01:13:42 Man remembered father's lively presence at the shop.01:16:58 Treating location as a savings account, building equity.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this installment of the Changing The Industry Podcast, Lucas and David welcome Kory Rozema, owner of Rozema's Car Care in Hudsonville, Michigan. Kory shares the successes and missteps of his journey, highlighting the critical transition from confrontational management to fostering a culture of open communication and employee input. The trio also touch upon the challenges and etiquette of training events, with particular attention to the contentious issue of employee poaching among shops.00:00 Miscommunication during the interview led to work frustration.08:31 Apologizing for being a bad dad and boss.14:12 The Manager encourages and helps express frustrations effectively.17:17 Importance of helping struggling shop owners acknowledged.23:25 We Need more staff to run the shop efficiently.29:27 Dealership service advisors care about customer ratings.33:14 Surprising observation about the tutor's appearance and employees.41:09 Choosing jobs and passion; business adaptability.47:34 Free training hosted at local shop unsuccessful.50:56 Facebook groups facilitate local networking for careers.55:00 Offer value, market well, mobilize for training.59:07 Betrayal over hiring changes friendship dynamics.01:04:13 Active board of directors are crucial for success.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this bonus episode of Changing The Industry Podcast, host Lucas Underwood and co-host David Roman welcome Chris Craig. Known for his social media presence as Chris MF Craig on TikTok, he discusses the critical distinction between management and leadership within the automotive industry context. He shares insights from his experience on how he effectively communicated a price increase to customers by employing coaching and selling techniques rather than relying on authority. The trio also discusses the necessity of establishing trust and respect with those they lead, highlighting that leadership is a skill set that can be improved. Additionally, Lucas shares a personal narrative regarding a difficult experience with a Nissan dealership, underscoring the significance of maintaining trust and effective communication with customers.00:00 Rich transitioned from technician to service advisor.05:55 Leading people, not managing numbers, drive change.06:55 Leadership requires trust, respect, and empowerment.09:57 Customer service is crucial for dealership success.14:04 Communication issues with clients cause stress.16:19 Car diagnosed with oil issue, not transmission.21:25 Technician must document testing, results, and consequences.23:38 The Service advisor is puzzled by the transmission concern's relation.27:24 Volvo sunroof blockage requires removing the headliner.30:57 Expressed appreciation, outlined minimally invasive approach, and asked for an alternative solution.34:34 "No bad teams, only bad leaders and standards."37:53 Employee aspirations for management and delegation challenges.39:34 Intrinsic motivator is not always money.41:44 One worker loves their job, and one doesn't.46:25 Align pay plans to match and motivate.50:02 The Flat rate system has pros and cons.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Lucas and David welcome Sean Tipping to the Changing The Industry Podcast in this thought-provoking episode. The trio get into a hearty discussion about the evolution of technology in the automotive industry, with Sean sharing his insights on the transformative potential of advancements like augmented reality. The topic of financial education comes to the forefront as they dissect the real-life implications of a technician's costly tool purchase. Meanwhile, the episode also takes an introspective turn as they explore the nuances of job satisfaction, emphasizing the importance of passion in one's career over mere monetary motivation.00:00 Assumed disbelief in raises, YouTube mischief, misunderstanding.05:52 Convincing customers is essential for increasing sales.13:56 Tech buys tool against shop's decision. Miscommunication.18:08 Many people are unaware of financial tips.22:20 Mechanics face physical limits and need career preparation.28:58 Checkbook given. The advisor coach supports technicians and advisors.35:22 Teaching is intense, demanding work with minimal pay.41:16 Support for skilled trades in education waning.43:49 Tech school had young and older students.51:08 Passionate about nuts and bolts, shops struggling.52:51 Survival and frustration in daily interactions.58:50 Movie character's health issues linked to alcohol.01:04:37 Find purpose in enjoyable work. Seek balance.01:09:56 Consider changing jobs to enjoy ATV activities.01:15:30 Dramatic, inconsistent tech guy struggles with jobs.01:20:39 Surprised by someone's unexpected dining behavior.01:24:39 Pork is a fundamental barbecue meat.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David welcome Clint White, a seasoned automotive industry professional and founder of CWI, Coaching With Integrity. Clint articulates the intricacies of successful scheduling and workflow management in the automotive space, which resonates with Lucas's challenges. David shares his struggles with customers questioning repair costs, fostering a candid discussion on customer service standards.00:00 Struggling to balance workload and scheduling efficiently.06:45 Thorough car inspections, no excuses, multiple times.13:43 Service advisor denied client, got terminated, compensated.16:31 Retain and support workers through environment and culture.22:08 Customer questions cost and value of service.30:16 The Company honors staff by closing for religious reasons.34:27 Surprising staff motivations were uncovered in unexpected ways.37:07 Serve clients at their desired level professionally.44:15 Hiring non-traditional individuals for the auto industry.52:37 Realized trying to be both visionary and integrator.56:33 Serve, inspire, and be a catalyst.58:51 Limited knowledge of Nancy's situation and needs.01:06:32 Need quiet time to process thoughts and recharge.01:10:57 Man recounts worst injuries while working on cars.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this installment, hosts Lucas Underwood and David Roman welcome David Macholz to the podcast. David Macholz, with his expertise on technical training, delves into the critical need for upskilling technicians amidst a technology-driven industry shift. He highlights educational challenges and advocates for a competency-based approach over traditional test-based certification programs. As the trio discusses the efficacy and marketing of ASE certification, they ponder its genuine value for technicians and consumers alike.00:00 Pursuing Ph.D. in automotive, started a vehicle tech company.10:25 Employers screen employees based on credentials and measuring skills.13:10 ASE certification's value debated by industry members.17:13 Experience is essential in certification requirements.23:53 Discussion about professionalization and low technician salaries.29:53 Community college provides an ideal skills education system.34:22 Is paying more devaluing safety education?38:20 My Grandfather's career influenced my early experience.46:26 Prepare for the future of electric vehicles.50:11 UK's approach to education-industry collaboration questioned.54:22 Professionalism and competency are crucial despite reluctance towards regulation.01:01:53 Need to advocate for self and career progression.01:09:02 Instructors claim pressure to steer students to dealerships.01:12:37 Dealers are concerned about competition, technician, and equality.01:16:09 Evaluate business, adapt, or quit when necessary.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this installment, Lucas and David welcome Brian Walker of Shop Marketing Pros to discuss the intricacies of marketing for repair shops. Brian shares his expertise in creating keyword-rich pages and blogs to optimize search engine visibility without falling prey to keyword stuffing. Meanwhile, the hosts candidly discuss the challenges of de-escalation in confrontational situations, with Lucas sharing a personal narrative that underscores the importance of maintaining composure to prevent violence.00:00 Kim's comment led to Crocs helping foot pain.09:54 Substitute pork fried rice with bread quinoa.15:03 Consolidate podcasts, creators, and audience for unity.16:29 Encouraging trainers to submit their classes.21:44 Frustrated customer finds express check-in solution.28:17 Determining realistic SEO expectations through initial queries.37:22 Notepad for questions helps create relevant content.38:40 Saves time by creating detailed content once.46:14 SEO and social media build business authority.50:38 Google favors quick oil change over auto repair.56:35 Embarrassed by past altercations, knows capabilities.01:03:52 The Sheriff's department confirmed past aggressive behavior.01:05:31 Conflict escalates; should have called authorities.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this engaging discussion, Lucas and David welcome Stan Stokes of Iron Fist Consulting. With over two decades of experience, Stan offers valuable insights into the art of converting customer calls into successful appointments, underscoring inefficient industry standards and the imperative to dissect consumer behavior. Drawing from the advanced use of AI and call analytics, he delves into the power of tailored communication in enhancing conversion rates. The trio also explores the significance of assessing employee roles and strengths, an area where Stan foresees breakthroughs with his upcoming employee performance prediction platform. Additionally, they address the broader industry challenges, like the shift toward instant gratification in customer service, reflecting on the strategies required for transitioning and scaling up automotive service facilities. 00:00 Encouraging introverts to build a supportive network.10:21 Frequent head injuries from moving too fast.12:32 Chasing rabbit hit a tree, knocked out cold.21:12 Layoff led to a career change into digital marketing.24:52 Marketing tracking is crucial for proactive strategy.28:56 Implementing transcription technology, creating training content summary.33:54 People are key, using assessments for potential.41:04 Seek assessment for cultural fit and collaboration.48:23 Transitioning from small to large business challenges.51:05 Shop owners eliminate problems by addressing issues.55:20 Analyzed industries where commitment equals 100% stick.01:00:25 Enhance consumer engagement through personal interaction.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode of Changing The Industry Podcast, hosts Lucas Underwood and David Roman sit down with Murray Voth, a veteran consultant to the industry. Murray emphasizes the critical nature of business expenses, urging listeners to consider every aspect, like rent, insurance, and staff benefits, before jumping into business ownership. He also delves into the importance of customer service experiences and how they're shaping modern automotive shops. The trio discusses technicians' responsibilities in recommending necessary repairs and the legal and moral implications of shirking them.00:00 Plans to do something in Canada, training differences.06:05 Jeff's location is pretty, no reindeer necessary.14:34 Jeff mentioned the challenges of legalizing pot in states.21:14 Encourage friends to value their services more.25:55 Focus on efficiency to avoid burnout and struggles.30:07 Phone payments, unknown experience leads to surprise.36:44 Entrepreneurs grew with coaching and reached success.39:21 Lack of knowledge may lead to risk.44:50 To lead, go on a purposeful journey.52:34 Canadian program enables success from 10th grade.56:58 Encouraging young people to invest in careers.01:03:35 Addressing repair recommendations and taking ownership of issues.01:06:19 Same laws apply to shops and courts. The ethical obligation to inspect, not sell.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David sit down with industry expert Rick White to delve into the intricacies of running a successful automotive business. Rick articulates the necessity of establishing solid relationships with customers, turning them into loyal, repeat clients. He expounds on the importance of shop owners transforming their mindsets from mere technicians to full-fledged business operators, emphasizing self-education and financial preparedness. Moreover, the trio explores the rising labor rates in the industry, with Rick advocating for shop profitability and the well-being of the team.00:00 Concern about return on investment for staff training.06:34 Media redefining recession due to economic impact.11:11 Teach clients to think critically and independently.18:54 Protect company account from possible lawsuit claims.25:18 Aim for a million, face disappointment, and stress follows.28:40 Outsourcing tasks, but responsibility remains a burden.36:57 Man refused to manage stores for low pay.41:43 Building trust through structured conversation is essential.46:40 Woman suing shops works for coaching organization.52:36 Couple helps friend change business, faces obstacles.56:57 Ensure learning sticks with effective coaching methods.01:02:23 Shop owners are understanding business, raising labor rates.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas Underwood welcomes Laura Gay and Chad Smith of Consolidation Consultants to delve into the intricacies of selling collision shops. Laura underscores the vital importance of obtaining a proper business valuation before selling, cautioning shop owners about the sale's potential financial complexities and tax implications. Chad Smith shares his rich experience, emphasizing the need for shop owners to prepare for business consolidation well in advance and to prioritize maintaining a competent, fully-staffed team to enhance the shop's appeal to consolidators. The discussion concludes with Lucas sharing a personal anecdote highlighting the necessity of a well-thought-out exit strategy. 00:00 Shop owner buys equipment from failing business.06:39 Business owners must prepare and avoid neglecting management.11:33 Owners have different ways of managing businesses.18:20 Consolidators seek large, profitable, fully-staffed shops.21:38 More focus on employee-centric integration is essential.28:47 Shop owners getting unsolicited business offers.32:21 Understand key financial implications before selling the business.39:09 Technicians' high wages lead to disloyalty and layoffs.48:07 Passion for technical work led to business success.50:21 Resistance to retooling creates industry education disparity.57:33 Initially sold to avoid work, but returned.01:00:18 Business owners should plan for emergencies.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas Underwood is joined by Jimmy Purdy to dive into the challenges and complexities of the automotive repair industry. Jimmy shares valuable insights on the essential business practices that must be addressed, such as taxes and bookkeeping. Drawing from a painful personal experience, Lucas highlights the importance of calmness and rationality when facing business troubles. Both hosts stress the detrimental effects of emotional decision-making and the significance of having a solid vision for any business venture.00:00 Promote active listening to foster genuine conversations.06:07 "Automotive trade show sparks new ideas."10:35 Apologize if needed, but it's expected.17:18 Dined at Gordon Ramsay's; no yelling expected.25:52 Need to improve the industry's image professionally.29:32 The Auto repair industry is moving in a good direction.32:56 American savings are at an all-time low, raising concerns.37:26 Anxiety is defined as fear of something irrational.44:04 Advisors learn communication and perspective without emotion.49:48 Recognize weaknesses and strengths for business success.56:45 Struggled with back pain, stress, and work.59:04 Product success hinges on appealing to consumers.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, hosts Lucas Underwood and David Roman welcome Bret Fadely to explore the complexities of lifestyle choices and the impact they have on well-being. Amid humor and candor, the trio dives into the challenges of maintaining sustainable eating habits, with Lucas sharing his personal struggles with impulse control and David offering advice on avoiding diet exhaustion. Furthermore, Bret brings a significant update on the association's event planning, emphasizing the active involvement of the board of directors and the positive changes leading to increased attendance. 00:00 Calling Mike for information about a story.06:04 Agreement to say "drains" instead of "holes."08:06 Water park slide is unsafe for those over 250.10:54 Myrtle Beach is dangerous; a shooting incident is described.15:36 Reckless driving leads to avoidance of accidents.19:23 Annoyed by improper zipper merging on roads.20:38 Traffic studies show small delays cause big impacts.25:27 Reckless driver in clapped out vehicle endangering others.28:13 People continue smoking despite serious health risks.31:55 Reject fear of aging and incontinence.33:07 Overseas reporter diagnosed with thyroid cancer.38:38 Man accidentally loses glass eye, shares experience.39:27 Regretting smoking cigarette with diesel oil.43:25 Marketing association, spreading the word, making changes.47:02 Hesitant about plans due to busy schedule.49:48 Ate a lot, then had a caramel apple.55:14 Food is fuel, calories in, calories out.55:59 Enjoy food and travel for unique dining experiences.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Lucas Underwood and David Roman welcome the founder and CEO of AutoOps, Steven Fafel for a deep dive into the complexities of workplace motivation and compensation. Steven weighs in on how background shapes attitudes towards money and professional contentment, narrating the subtle dance between ethics and earnings in the auto industry. Lucas introspects a paramedic's dual life as a rock climber, symbolizing the balance between passion and livelihood, while David shares the story of Cameron Haynes to reinforce the notion of working to fuel personal pursuits. The trio engages in a lively debate on the auto shop pay structures, contrasting salary with commission-based models, and the implications on staff motivation.00:00 Desire for faster, touchscreen tablets persists.04:20 OE subscription provides accurate and reliable data.07:44 Dealerships prioritize data for sales opportunities.10:20 Expect complacency in demanding work environments.12:42 The Commission structure should align with company values.18:16 Incentivizing staff can improve trust in sales.19:41 Neglecting to schedule impacts the shop's work and revenue.22:20 Choosing fulfillment over money, pursuing meaningful activities.27:50 Disruptive car service leads to customer compensation.30:29 Workers unload quickly, stacking boxes efficiently.35:00 Trump's persona and fame lead to danger.35:43 Appreciate the chat, I always enjoy it.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Bryan Pollock of ScannerDanner.com joins Lucas Underwood and David Roman in this episode. They tackle the consequences of taking political action while also diving into the personal toll of cancer and the somber reality of existence. Along with these heavy themes are tales of encounters in the wild, reflections on the acquired tastes of game meat, and an anecdote-driven evaluation of various "gastronomic" experiences.00:00 Trapped in enemy territory, preparing for action.05:04 Hunting, bear scratch, grunting, wet dog odor.07:05 Self-defense: avoid the situation and retreat.13:08 Deer taste like what they eat.15:07 Friends have chickens, some as pets, others for food.18:03 Planned meal at Holiday Inn with Mr. Johnson.20:36 Enthusiastic about sushi and sausage with coleslaw.24:00 Ensure empty space; get a faster two-terabyte hard drive.28:52 Frustration with gaming and shortcuts, embarrassment.31:26 Observation of disappointment and multiple photo zoom-ins.35:24 Deeply empathizing with Tim Kite's cancer battle.37:42 Filler phrases to maintain conversational flow.41:06 A News reporter discovers cancer through an on-air message.44:16 Concerns about colon cancer and preventive health.47:19 Watching Shelly suffer, feeling empathy, sharing the burden.50:16 Fitting in training, research, and networking daily.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this bonus episode, Lucas and David welcome guest Yaron Saghiv, Chief Marketing Partner at UVI. Yaron divulges the advancements of AI in vehicle diagnostics, detailing the precision of underbody scanning and the importance of differentiating between smart AI and catalog-based machine learning. David and Lucas reflect on the potential of deep learning to revolutionize the auto repair industry, speculating on its capability to standardize diagnostics and enhance the customer experience. As Yaron shares about UVI's partnership with major car manufacturers and the technology's role in improving safety and efficiency, the trio contemplates the future of vehicle inspections and maintenance.00:00 Israeli UVI partner creates innovative car scanners.05:15 Uvi started with under-vehicle scanning technology.07:29 Scaling operations, improving consistency and standardization.13:09 OES recommends tire replacement after four years.14:20 Customers neglect spare tires, resulting in issues.19:08 Vehicle recording, AI applications, and analysis tools were discussed.20:58 Fascination with machine learning and automotive sensors.25:57 Analyzed car parts to detect plastic pollution.27:55 Impact of advanced engine technology in industry.32:01 AI identifies recurring trends in sales data.35:01 People have a tendency to crook but appreciate transparency.38:48 Capture license plate, VIN number, and vehicle history.42:10 Company's focus, achievements, and partnerships in tech.45:10 Solution for installing equipment in various locations.47:41 Maximize profits by utilizing the system strategically.52:37 Consider hiring someone to save time. Marketing potential.53:39 Upgrade to vehicle scanning for marketing purposes.57:20 Find information online at uvi.com or email [email protected]

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Lucas and David sit down with Maylan Newton at the TOOLS Conference 2023. In their conversation, they examine the necessity of firm yet compassionate leadership to offset negative impacts that can arise from problematic employees. They explore the misconceptions around business ownership and wealth while speaking about the importance of financial literacy within their teams.|The episode also critiques current industry standards of professionalism and underscores the primacy of business insight over technical expertise.00:00 Improved social sharing revealed unawareness of local events.04:08 Lack of time to promote upcoming events.08:51 Developing classes based on industry feedback and professionalism.09:45 Trade show budget is $70-80,000 yearly. Uniform importance.15:25 Shop owners often misidentify core business issues.17:35 Understanding numbers, planning ahead, asking long-term goals.22:09 Set clear expectations, align with spouse, and incentivize.25:12 Helping George set realistic expectations for buying.26:39 Encourage ownership, creativity, and financial guidance.29:47 Choose a used Toyota and save for retirement.35:15 Leaders prioritize profits, demanding sacrifices from employees.37:42 Guidance for helping those stuck in negativity.40:25 Business owners need ruthlessness, balance, and empathy.43:15 Employees' mindset must align with owners'.46:17 No problem with a guy and his toys.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, recorded live at ASTE 2023, Mike Cleary and John Firm join David and Lucas to unravel the contentious topic of ASE certification, dissecting its authenticity and efficiency. 00:00 She never communicated, leading to misunderstandings.05:30 Regret and introspection following recent loss.11:27 Raising the minimum wage to address low income.17:13 Certifications don't guarantee competency in industry.21:38 Judge Phil Gin is a fair and brilliant man.26:18 Request to participate in test via Facebook.34:47 ASE certification lacks consumer influence, affects technician attitude.42:13 Parent expressing concern over mandatory school mask policy.42:57 Disagreement over masks and school closures.48:51 Richard King developed King Ranch from nothing.59:13 Conferences focus on revenue, lacking member value.01:05:04 Coaching prioritizes company culture and purpose over KPIs.01:07:35 Challenging entities to provide discounted member training.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Matt Koppi joins David and Lucas live at ASTE 2023. He recounts his personal battle to quit smoking and its influence on his life and business. He details the crucial steps that led to a significant revenue increase for his shop, underscoring the importance of location, skilled staffing, and nurturing a positive workplace culture.00:00 Military mechanic transitioned to mobile fleet maintenance.06:37 Vision, determination, and expansion in small business.08:48 Focus shifting to efficiency for shop improvement.11:22 Hiring skilled technicians is crucial for success.18:54 Busy single bay repair shop services used cars.22:53 Black Mountain, small town, picturesque, unknown.25:35 Started BMW group, grew revenue astronomically.28:29 Struggling with hiring, growing business, and increasing sales.30:45 Maintain a mindset to avoid getting too busy.34:56 Many people admire Mr. Underwood's popularity.40:00 The Soldier's wife accidentally injured his private part.41:21 VA decisions based on liability; no lawsuit.44:32 Wash your hands to prevent spreading germs.47:59 Doctor relays bladder cancer fears to patients.51:01 Father-in-law diagnosed with small cell carcinoma. Treatable but risks due to smoking.55:33 Air Force precision shattered by hot oil.59:14 Surround yourself with those you aspire to.59:53 Prefer BMW, quit vaping, avoid smokers.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas Underwood and David Roman welcome Arun Coumar, the mind behind Driven Auto Co in Union City, CA. Their discussion cuts to the heart of auto industry challenges, focusing on the ethical complexities of service pricing and customer service relations.Coumar shares his transition from finance to auto entrepreneurship, bringing to the fore the delicate dance required to navigate customer expectations and the fallout from service errors. The episode illuminates the pressures on shop owners to balance top-tier service with savvy business management and the pivotal role of transparent communication.00:00 Started free, built confidence, pursued own business.07:28 Decisive career shift to automotive industry consulting.11:04 Creating intake form transformed the shop's operations.18:03 High quality, but lacking in customer service.26:41 Free evaluation, up to $250 if needed.28:03 Transitioned traditional shop, led improvements, became shop coach.35:02 Struggling with tax code, hope to save time.42:53 Bought stake, grew business, clashed with partner.47:35 Beware, a car will break your heart.54:07 Cylinder heads cleaned, new gaskets, unexpected repair.59:09 Complex repair, additional costs may arise. Trackable.01:02:43 Apology for shortage, followed by repair process.01:05:30 Change perception of cars and service data.01:10:46 Disagreement with podcast, proud of opinion.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, guests Mike Allen and Bret Fadely oscillate between the lighthearted – discussing the quirks of marriage and the unexpected uses of automotive tools – and the profound as they delve into the complex world of relationships and the lasting impact of divorce, especially on the children caught in the crossfire.Mike and Bret open up about their life experiences, sharing their challenges and the wisdom they've gained, the value of camaraderie, dissecting the trials of maintaining a successful marriage, and examining the shifting dynamics within modern families.00:00 Rushed morning, bathroom leak, waiting for maintenance.07:55 Maintenance guy accidentally overflows toilet, chaos ensues.14:37 Struggling with car repair on Jeep Liberty.17:35 Overcome mental sabotage, believe in yourself, know your numbers.26:46 Vancouver group talks weight gain, unhealthy wagers.28:14 Dentist knows someone getting divorced, losing money.34:37 Prenup advice for billionaire marriages with history.38:20 Insightful perspective on divorce and relationship endings.44:49 Funeral eulogy lacks substance and coherence.50:24 Similar to past rants, considering trading cars.58:45 Middle-aged man rants against divorce's impact.01:02:39 Podcast guest reflects on challenging childhood experiences.01:05:50 Explains statistics and emphasizes the power of marriage.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode of the Changing The Industry Podcast, Lucas Underwood and David Roman have the privilege of delving into the remarkably resilient life of Rich Poisso. From a turbulent upbringing to defying unions, dealing with health issues, and employing gut-wrenching honesty, Rich paints a vivid portrait of an individual molded by choice over circumstance. 03:25 Returned damaged Dodge Charger to Chicago Enterprise.10:28 Aggressive keto diet linked to kidney stones.11:34 Carb-loading led to overindulgence and regrets.21:06 Uncle and aunt got custody of us.25:23 Childhood abuse, buying cigarettes for mother, scars.31:06 Male cop connects dots on body, finds drugs.37:21 Foster care funding uses deceased grandparents' Social Security.39:30 Escaping the system for family's love.44:14 Medical issues from Germany travel cause stomach pain.51:48 Car work saved my life, added structure.55:31 Emotional writing brings out violent tendencies.01:04:15 Fair pay, care, and training without unions. Avoiding issues and promoting prosperity.01:06:55 Inventory tracking is crucial; lack of preparation hurts.01:15:06 Leaving union for better opportunities at Dundee Ford.01:20:57 Advice ignored, regret follows. Father knew best.01:22:11 Longing for the family while pursuing career goals.01:28:31 Owners need to set clear expectations for employees.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, David and Lucas are joined by Matt Ruffman. They tackle personal topics, like the struggle of work/life balance and the importance of valuing family time. Topics discussed:02:38 The show reflects life with a service writer.04:38 He was supportive but also distracted.09:28 Struggled to hire due to unappealing package.10:11 Known quantity referenced, old school, intense work.13:57 Connection through shared back office experience and goals.18:12 Diagnostic testing showed the electrical system in good condition.21:16 Entrepreneur enjoys running a small auto repair shop.23:17 Diagnostic testing for suspected fuel pump issues.27:18 Potential repair cost for troubleshooting fuel pump.31:26 Direct communication without unnecessary pleasantries or questioning.33:48 Tech doing a trip check. The truck needs a belt.37:21 Tightened valve cover gaskets. Clients are concerned.39:55 Struggle with inconsistent rules leading to problems.43:55 Client declined worn components and blamed misaligned new parts.47:36 Trained to prioritize customer needs and honesty.51:24 Customer understanding made for a short weekend.53:11 Selling cars to buy wife a Jeep.55:40 Good notes build value for the customer.59:28 Close at five, out by 5:30.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Brandon Dills of Jarhead Diagnostics joins David and Lucas live from ASTE. They open up a can of worms on firearm safety, the risk of complacency, and his technician's narrow escape from disaster. They dig into workshop hazards, expose the crucial significance of communicating the value of tests to customers, the dynamics of diagnostic fees, and the hidden layers of revenue generation in shops. Topics discussed:03:01 Nightmares of potential crisis, business owner's realization.09:36 Rescue man from the car and check he's okay.13:18 Truck falls, legs trapped, narrowly escapes injury.17:25 NC law requires Workman's Comp for 4+ employees.21:39 Shop didn't finish the car and gave a false excuse.27:02 Tech shop owners collaborate with used car dealers.32:48 Sudden realization of miscommunication during pricing.39:53 Consumer informed of non-warranty repair options.44:29 The Line wasn't replaced and leaked fuel due to damage.48:51 Employee bragged about unethical practices, then left.55:00 Charging for information access: a necessary step.01:01:22 Large operations prioritize reputation and profitability, often clandestinely.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Mike Edge of Tread Partners and the Host of the Gain Traction Podcast join David and Lucas live at ASTE. Mike discusses a career journey that saw him transition from industrial sales to the world of Internet marketing during the rise of Google, sharing his experiences and strategies in curating concise campaigns that deliver high ROI.Topics discussed:02:38 Love transforms with a child's primal need.07:06 Avoid falling into old thoughts and behavior patterns.11:57 Friend's dad in prison due to past.17:20 Keeping kids close to God leads to maturity.24:25 Father: Protector, provider, and old-school gentleman.28:39 No fighting in the house, boys.35:07 Prestigious tri-state area, successful client acquisition.42:10 Consider returning to the automotive industry, which requires due diligence.47:22 MSOs struggle to allocate a budget effectively for ads.49:07 Expertise in cost-effective online customer acquisition. Manage resources.53:25 Leverage expertise and experience to gain advantage.58:40 Neil considered offering a guarantee for effectiveness.01:04:02 TV ruled messaging. Now, it's dispersed.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, recorded live at ASTE 2023, David and Lucas are joined by Kristin and Paul Danner of ScannerDanner.com. They take on many topics, from reflection on missed opportunities to the importance of education and the struggles businesses face. They discuss the importance of giving back, pursuing material possessions, and the path to personal and financial freedom.00:03:44 I like her. She can stay.00:08:51 Cars: twists, wires, changes, excitement, research, algorithms.00:15:55 Education aims to adapt to modern distractions.00:17:46 Millions of dollars worth of tools, including scan tools, tire changers, balancers, and alignment rack. Volvo Master technician brings excitement and innovation. High school instructors lack teaching focus.00:23:01 Podcast guest teaches class to CEOs. 00:27:53 Rich is crying, trying not to cry.00:34:20 Taking rights for granted, lack of unity.00:38:33 People want to get paid to learn.00:44:19 George's journey: prison, addiction, abuse, resilience.00:49:21 Career changes, kids leaving, new opportunities.00:59:00 Donating money, doing charity work, losing soul.01:04:59 Chasing after value, not material possessions.01:05:42 Financial freedom allows for flexibility and security.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, David and Lucas sit down with Jeff Compton, industry veteran and the host of the Jaded Mechanic Podcast. Jeff dives into the dynamics of the industry, shedding light on the shady characters and greedy individuals that sometimes overshadow the hardworking majority. He also highlights the importance of taking action and not being afraid to charge what is necessary to move the industry forward. They then discuss strategies for attending shows and training events, the significance of asking relevant questions when looking for employment, and the role of technology and automation in the industry. They also discuss overcoming logistical challenges and share insights from their experiences visiting different shops and observing various practices.00:02:23 Canada Night at Apex near Toronto is popular.00:05:43 Few will travel cross-country for this.00:11:42 Car conventions provide efficient solutions for businesses.00:16:37 Chaos at trade show, want Canadian involvement.00:23:18 Bill C 18 restricts access to Canadian news.00:30:49 Desire for background story reveals personality traits.00:35:14 Witnessed others overcoming challenges and succeeding.00:39:51 Desire for customer satisfaction and value delivery.00:47:24 Robots won't threaten my career. There are too many variables.00:48:45 CNC machine crashes are dangerous and costly.00:53:31 Benefits not important; ask better questions.01:01:01 Cluster screw, dumb system, bad logistics. Limited waiting area, inefficient hoist setup.01:07:52 Jam oil in, no startup issues, $200.01:11:04 Techs are making $100,000 but paying their benefits. Choose a small repair shop for flexibility. MSOs offer security and revenue.01:15:05 Greedy, shady sobs; scared to charge.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, David and Lucas sit down with Russell Richey, research director at Endeavor Business Intelligence. Russell presented a survey at the Ratchet and Wrench Management Conference 2023, showing the public's perception of the automotive industry as a career option. They discuss the results of the survey as well as the move away from relying on outdated structures when attempting to attract new talent into the industry.Topics discussed:00:02:00 Quarterback breaks down plays in a concise way.00:07:09 Pushing for improved collaboration between local schools and colleges.00:12:47 Workforce development focus, lack of opportunities.00:20:35 Lucas watches the crane dismantling from heights.00:21:51 Kids today: coding, mechanics of the present00:31:54 Python pro writes code that has flexible working.00:34:17 Understanding clients, meeting their demands, and market adaptation.00:42:49 Asta shop commits to helping young technicians.00:47:48 The Association offers programs for member discounts.00:49:34 Requirement: Training before the podcast, sensitivity, and data for industry understanding.00:55:20 Get a 4-year degree in Applied Sciences to save money.01:00:12 Endless cycle of schooling and investment.01:05:04 Interested technicians drive innovation in automotive.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, recorded live at the Ratchet and Wrench Management Conference 2023, David and Lucas sit down with Jonathan White, the owner of Phil's Pro Auto Service in Greely, CO. We dive into topics ranging from the dynamics of small towns affected by oil production to the importance of trust in a family business. Jonathan shares his transition from employee under his father to becoming the owner and the progression the business has made under his leadership.00:03:00 Want a Lucid? Congrats! They're awesome!00:07:38 AG support and tech sectors cause town growth.00:13:05 Inflated salaries approved after increasing taxes.00:21:35 Luxurious tasting with aged cheese and scenic view.00:25:27 Weird off-the-beaten-path restaurant with fantastic food.00:32:44 College graduate falls into the successful car business.00:37:08 Trust in Dad's business, legacy, backing off.00:40:43 Tech burnt out, low wages, now successful.00:45:54 Improving processes, maximizing efficiency, maintaining reputation.00:53:42 Decline in automotive technicians; perception unchanged.00:56:36 Long diagnostic process, uncompetitive price for repair.01:05:13 Business model like Congress paying off special interests. Future generations will suffer consequences.01:08:32 Oil change controversy: quality vs. cheaper options.01:12:26 Use cheap parts, deceive clients, and get the job.01:21:57 Coupons, mailers, discounts, no cheap oil changes.01:24:33 Trade in after two years hold for 7.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Brett Kinsfather of Shopmonkey & Roy Wragth of Wragth Motorsports joins David and Lucas to preview their SEMA panel discussion. They plan to have legendary shop owners crack open their shop playbooks and share key strategies to running a well-oiled, high-performing shop.Make sure to join them on Monday, October 30 from 1:00 pm – 2:00 pm in Room N257 (Located on Level 2 of the North Hall).00:05:20 SEMA educational sessions, technology-driven speaker panel.00:09:53 Managed evening shift, integrated self-driving software. Learn and apply skills from various programs.00:13:09 Web developer Roy engaged with the SEMA event.00:17:32 Panel discusses shop software and misconceptions.00:18:36 Components of customer experience, setting expectations, shop organization, communication, technology usage, teaching and outsourcing work.00:21:46 Shop owners seek innovation and profitability.00:27:44 Daily influx of messages, automated responses used.00:29:19 Shop owners not fully utilizing available resources.00:31:51 People need encouragement to try new things.00:37:22 Networking and learning are worth the effort.00:38:46 Networking and stepping out of comfort zone.00:41:40 Monday, Oct 30, experts share knowledge.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, David and Lucas are joined by Matt Radder and Kyle Buss from GarageWorks. They sit down for a free-flowing conversation that delves into various topics, from workplace pranks to fire incidents and the impact of YouTube demonetization. 00:02:13 Dr. Berg's top Keto video was demonetized due to content.00:05:43 First fire caused by brake cleaner spark.00:08:04 Financial crisis nears with no work.00:12:38 Remembering unhealthy patterns but not taking action.00:14:36 Car mechanic torques wheels incorrectly, causing issues.00:18:16 Success comes from avoiding certain actions. Reflections on past experiences and personal responsibility.00:22:10 Oil sprays everywhere, and lines popped off. No clips were used, and no inspection was done.00:23:53 Testing, consequences, and acquiescence in ticket handling.00:29:05 Dog needs a fix, ruining house, pissing everywhere.00:30:29 Lady rescues a mangy dog, unfortunate biting incident.00:33:50 Toilet stance debate during bathroom breaks.00:38:48 Pranks in the bathroom kept employees focused.00:42:32 IRS audits target low-income individuals unfairly.00:44:23 Unelected officials make rules, not elected politicians.00:46:39 Expensive car repairs deter potential customers.00:50:17 Local shop fined for modifying Honda vehicles.00:53:30 Confusing letters received, uncertain about content.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas Underwood and David Roman sit down with the insightful and introspective Matthew Lachowitzer at the Ratchet and Wrench Management Conference 2023. David challenges conventional thinking and questions the meaning and purpose behind our goals. They dive into the importance of shifting your mindset, exploring whether pursuing more stores, revenue, and profitability is beneficial or simply a self-imposed pursuit of meaningless numbers. They discuss the struggles of running a successful business while maintaining spiritual well-being and proper values. Topics Discussed:00:02:47 Left, talked, drinks, buses stopped, walked. Unfamiliar areas.00:05:27 "Florida man: known for crazy antics"00:13:53 Tent cities moved north due to renovations.00:19:00 Started own business, became successful, expanded.00:23:30 Seth easily handled issues while David struggled.00:27:39 Deciding to shift focus to business growth.00:35:12 Shop owners seek purpose in owning shops.00:41:01 Goals are self-imposed, meaningless numbers on paper.00:44:45 Understanding and questioning the impact of success.00:51:00 Hope and potential inspire expansion despite doubts.00:57:15 Growing model, making money, questioning purpose.00:58:55 Challenges: Kids, spirituality, staff, bills, success.01:07:56 "I Don't care, but I want to help."01:14:50 Money isn't the only important thing.01:19:10 Questioning motives, seeking a higher purpose beyond money.01:20:52 Argument with the family business.01:29:08 Align goals, create winners, and produce a better workforce.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas sits with Nathan Bryant, Erich Schmidt, and Lauralee Schmidt from the Ratchet and Wrench Management Conference 2023.They tackle the importance of branding and its role in the success of a business. They discuss the necessity of insurance and other requirements for starting a mobile business, with an interesting argument regarding the validity of these measures if a business doesn't have clients.Furthermore, Nathan shares a personal anecdote about a friend who faced criticism for charging a high labor rate. They explore the varying strategies to attract different types of customers and the pitfalls of servicing clients in poor financial shape.Topics Discussed: 00:04:23 Questions about branding and shop branding; argument over necessity of insurance and clients.00:09:45 Diversification and branding are crucial for success.00:12:48 Problem: lack of training and confidence in business. Technicians struggle as shop owners. Transitioning from technician to service writer. Customers don't understand the value of repairs.00:19:23 Facebook backlash on friend's high labor rates.00:25:35 Lost efficiency, and productivity transitioning to a large shop. Small shop strategies on discounting and lack of training.00:28:44 Outsourcing is crucial for long-term sustainability.00:35:43 Developing a vision for an organization's success.00:42:30 People in ASOG vary in response, some listen, some refuse to, and some are indifferent.00:47:30 Fix cars, feel better, don't eliminate problems.00:50:47 Seeking help and knowledge for better management.00:56:45 No linear progression in marketing; no shared focus.01:03:53 Big money, big problems, tough decision.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, David and Lucas are joined by popular content creator, Chris Enright. They discuss the credibility of reviews, the importance of training for technicians, the struggles faced by both shop owners and technicians in the industry, and the power of networking and self-assessment.Topics discussed:00:03:05 Apology, redemption, and offer to help.00:08:00 People are paranoid and accusatory.00:11:25 A Suspicious reviewer asked for discounts for problematic repair.00:16:28 "Crappy owners and techs, find better opportunities"00:24:48 Technicians should prioritize training for career growth.00:30:23 George had an epiphany about money.00:35:20 Raise prices as people complain about everything anyway.00:40:50 Investment disaster, anger, and costly uniform mistake.00:47:29 Poor marketing; reach new audiences with influencers.00:51:05 Paid for Matt's training to educate him.00:56:27 Networking changed business and improved family life.01:00:38 People learn to explain things faster.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Scott Hicks, Technical Training Instructor with CTI. Scott discusses his concerns with possible business ownership. David draws from his own experiences with opening a business, sharing insights on what worked and what didn't in attracting customers. Before you consider opening your own business or going out on your own as a mobile diagnostician, listen to this episode first!Topics discussed:[00:04:49] Are there three sides to every story?[00:10:32] Shocked by festering issues, struggling with communication.[00:15:57] You questioned, tensions escalated, unaware of it.[00:20:06] Employee resistance, compliance, rule changes, job dissatisfaction.[00:23:57] Opinion on coolant; specific Audi coolant needed.[00:33:17] I love diagnosing cars and helping others.[00:38:53] Mobile diagnostics, Scott Hicks needs customers- how?[00:40:03] Budget crucial. Seek industry friends' expense insights.[00:48:50] Personal assets and house exempt in Kansas.[00:54:33] Struggling to get customers in my business.[01:02:39] "Shoploaner.com offers affordable loaner services for shops."[01:05:27] Shop owners need reliable technicians on call. Owning a business is not freedom, but it is stressful and financially demanding.[01:12:57] Flippant attitude, questions, incompetent actions, negative reviews.[01:18:34] Oil level problem, car wash, technician error.[01:21:05] Apology for the bad choice of words.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Lucas and David are joined by Joelle Pollak and Amy Gerardi of Promotive to talk about their work to transform how the automotive industry approaches staffing and job placement.Their company focuses on matching skilled technicians with the right shops, ensuring a harmonious fit where the employee and the employer thrive. Joelle and Amy share insights on the importance of factors such as fair compensation, great benefits packages, and a positive working environment in attracting and retaining top talent in the industry.00:04:53 New staffing agency solves automotive industry challenges.00:10:43 We have partnered with 59-60 shops and fired one. There are few candidates left, but most are successful. Recruiters do a great job.00:15:41 Invest in relationships, transparency, training, and growth.00:19:29 Diverse staffing levels, interesting work, trust00:25:02 Qualifying potential shop partners and matching candidates.00:29:46 Vetting candidates and identifying red flags.00:36:12 90% of shops are within a salary range. Some shops adjusted pay after candidate rejection. Benefits vary depending on shop size.00:40:54 Health insurance concerns for businesses and alternatives.00:48:42 A-level technicians and diagnostician job conflict.00:53:17 Inconsistent shop terminology complicates the technician hiring process.01:01:59 Technological job market struggles, but automotive shines.01:09:45 High school students excel in automotive projects.01:12:38 Bringing awareness, happiness, and changing the industry.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros David and Lucas are joined by Cecil Bullard from the Institute for Automotive Business Excellence and his clients Erich and Lauralee Schmidt.Erich and Lauralee share their experience with one employee who did not buy into the company's processes and ideologies and discuss its ripple effects on their business, including being on the verge of closing.Topics discussed: 00:04:50 Chrysler tech turned shop owner after bankruptcy.00:09:11 Career change, business growth, property purchase plans.00:12:36 Staff turnover and burnout lead to challenges.00:19:17 Ignorance and lack of care led to business failure.00:26:28 The Service advisor lacked faith in the team; poor customer service and technician turnover.00:32:44 We Need to focus on inspections for business success.00:40:23 Terminated staff and hired new technician. Let others go for performance and financial reasons.00:47:09 Employee discovers missing money and misunderstands P&L.00:52:00 Losing focus led to business decline and termination.00:57:37 Managing a successful business requires attention, problem-solving, and adjusting strategies. Pay attention to key performance indicators, invest in customer retention, and have a hands-on approach with your team.01:02:04 Rebuilding, money, teaching sales, helping others.01:07:44 Financial freedom achieved through a supportive team.01:15:07 They changed the industry, overcoming toxicity.01:21:51 Stability and clear expectations lead to success.01:24:01 Appreciation for everyone's presence.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, David and Lucas are joined by David Jackson, the President/CEO of the Boone Area Chamber of Commerce, to share his insights on the importance of career path jobs and their value to individuals and the economy. They discuss the growing appreciation for vocational training, the need for mentorship and knowledge sharing, and the opportunities afforded by both.Topics discussed:00:01:57 Chambers differ in funding, influence, and expertise.00:06:04 Chambers find members' needs and develop programs.00:09:40 Regional economist forecasts economic trends for the community.00:15:25 NC tech paths, community college training + EV mechanic demand/opportunity, AI for job creation, company making sales devices for grocery stores.00:19:50 Value of efficient and effective education for skilled labor.00:23:55 The Pandemic forces businesses to value employees.00:27:04 Skilled trades need structure, education, and opportunities.00:33:10 Passion-driven teaching transforms students' lives dramatically00:38:14 Valuing diversity and sharing industry knowledge.00:42:04 Celebrate trades, diverse paths, and rewarding commitments.00:45:14 AI won't replace all jobs; new demand emerges.00:49:58 Align skills with future demand for success.00:53:27 Parents are creatures of their time, digital generation, soft skills, career choices, education spectrum, and better ways.00:56:26 Excitement for new trading series and rare card.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, David and Lucas are joined by the host of the Jaded Mechanic Podcast, Jeff Compton. They explore the parallels between biblical stories and clinical psychology and discuss the challenges faced by Moses and the story of the Passion.Jeff shares an eye-opening training event, discussing framing and open discussions. They also talk about social media pitfalls, seeking understanding, and lessons from the past.00:02:19 Cancer managed, but the radiation would've caused issues.00:09:48 Complexities of cancer, medication, and mortality discussed.00:14:32 Bible stories reveal purpose in life struggles.00:22:58 Suffering is inevitable, even for devout believers.00:24:52 "Anxiety, choices, challenges, entitlement, and action."00:34:32 Lucas on wasted credits, but helping people00:36:38 Conversations about life, industry challenges, and truth.00:43:03 Father taught valuable life lessons through work.00:51:25 Car dealership focused on financing, not selling cars.00:54:57 Coaching tactics are old and unchanging.01:03:06 Absence of owner possibly allowing for a successful business.01:07:07 Franchises succeed by following scalable models.01:16:22 Techs are unhappy at those shops.01:19:58 Experience-based businesses fail when ethics are compromised.01:24:59 Childhood experiences in the family business shaped Lucas.01:28:07 Family and business define individuals differently.01:37:11 Job no longer defines me; connecting with others.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Steven Fafel, the co-founder of Auto Ops, joins Lucas and David. They discuss the challenges of scheduling in the auto repair industry, ethical considerations around customer data, and dealing with demanding customers.[00:02:19] Founder moved to Coreyville, Pennsylvania.[00:05:20] Companies have different values; Carolyn understands us.[00:14:53] Popeyes, Burger King are owned by the same company. CEOs invested personal money to revive Burger King. Mindset change is critical to success.[00:18:03] Changing industries, leaving a lasting impact.[00:23:20] Scammers targeting shops' clients, charging extra money.[00:32:02] Closing shop, debt, revenge on customers.[00:37:08] Assault on employees, fraud, disrespect, workload, unwanted customers.[00:43:08] Late arrival disrupts schedule; customer demands special treatment.[00:47:25] Firestone's open seven days a week, teaching customers not to wait. [00:52:30] Treating everyone equally and communicating effectively.[01:02:09] Retention with introverts: service and scheduling.[01:05:45] Optimize technician schedules, and manage repair orders efficiently.[01:11:18] Zapier integration causing frustrations in workflow.[01:16:27] Online scheduling company focuses on customer engagement.[01:22:04] Informative trade show, connects with industry leaders.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, recorded live at ITTC, Ashley Jo and Jeremy Bloom courageously open up about their struggles with hiring someone with addiction and the profound impact it has had on their life and business. They recount the distorted narrative they had created and the dangerous consequences that follow when you refuse to see what's happening in front of you. This episode also explores workplace dynamics, from harassment and responsibility to the challenges of hiring and retaining employees.Topics Discussed:[00:03:31] Vehicle inspected, detailed notes, no special treatment.[00:06:53] I don't know what I'm looking at, broken, fix it, sign and pay.[00:14:18] Clients want engagement and advice on car service.[00:15:58] One guy does 90% of the work.[00:24:40] Ignoring the reds, they focus on the $3,000.[00:29:42] Reckless technician causes workplace drama, returns twice.[00:32:10] Employee's erratic behavior caused multiple issues, exits.[00:41:21] Addiction fuels destructive stories and behavior.[00:47:37] Mistakes pile up, trust lost, resignation follows.[00:52:06] Moved to St. Louis for job, reminisces Simpsons DVD.[00:57:27] Lucas, truck at shop, hiring is awful.[01:00:07] Addicts blame others, causing trust issues.[01:09:16] Volvo issues, expensive repair, ruined friendship.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Special guest, Dan Vance, President and Founder of Advanced Local, join Lucas Underwood and David Roman from ITTC 2023. They discuss a diverse range of topics, from the latest advancements in AI to the importance of effective communication and the impact of automation on skilled trades. They also dive into the intriguing world of AI-generated content and its implications on society.Topics Discussed:[00:01:01] COVID skewed numbers, closer to death, depressing.[00:04:56] Construction and quality of mattresses are the same everywhere.[00:09:07] Shop owner struggles with overpowering emotions and urges reason.[00:10:06] Unhealthy coping taught, crucial for parenting.[00:14:21] Man steals, interviews ex-cons, exposes prison system.[00:16:57] Baidu's AI answers questions, unlike Chat GPT.[00:20:57] Using periods and commas improves communication.[00:24:22] Human skills lost with automation in industry.[00:28:17] AI understands language, manipulation and has autonomy.[00:30:08] Online misinformation treated as reality; convictions for election-related memes raise concerns about AI-generated content.[00:33:11] AI produces wrong and fake results. Miscommunication is an issue. Caution is necessary when using AI.[00:36:24] Gary Vaynerchuk pushed for being voice-first.[00:40:43] Microsoft bought OpenAI; we are using AI.[00:44:27] Fake AI conversation between Chat GPT and Joe Rogan.[00:48:06] Improved customer service through a personalized phone app.[00:50:07] "All-in-one Google Maps integrated messaging app."[00:53:03] CRM companies can use AI to improve marketing.[00:56:10] AI connects and finds truth in your mind.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros How important do you think it is for service technicians to understand the inner workings and theory of operation of the vehicles they work on? How does this knowledge affect the quality of their work?In this episode, David and Lucas speak with Mini & Land Rover expert Tom Morgan and Justin Kidd, the Technical Sales and Service Specialist at ATS Carbon Clean from ITTC 2023.Topics Discussed: [00:00:06] Controversial New Yorker mocks his badge.[00:05:37] Rock drummer turned car dealership employee turned marine tech.[00:09:18] Switched from BMW to Mini Cooper dealership, disaster.[00:13:41] Service manager challenges the technician, who exceeds expectations.[00:16:26] Efficient method earns big but causes trouble.[00:19:03] Using tools efficiently and getting positive results.[00:23:51] From music to cars, finding my path.[00:25:11] Moved from New York to California, favorite technician experience in a dealership. Organized chaos, workflow, and efficient systems.[00:29:00] Accidents became an opportunity, leading to success.[00:33:12] IPR connector issue causes high oil pressure.[00:37:16] IScan saves money. Check VGT for issues.[00:38:25] Recalled trucks pose problems for dealers and customers.[00:44:37] No coolant, cylinder head lifting off the block. Costly engine repairs needed, unhappy customer.[00:46:42] Chevys have faulty turbo engines.[00:51:29] Strange events lead to a man buying a car.[00:55:44] Expensive European remake, old cars are making a comeback.[00:57:11] Invest in cool factor, if you can

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros MSO Bill Adams sits down with Lucas and David to discuss his solution to increasing productivity at his shops.Topics discussed:00:00:07 Flying in cramped seats is uncomfortable.00:07:53 Old car repair is specialized.00:19:10 Overcoming challenges in business.00:24:11 Building a solid team is crucial.00:27:27 Triangle offense for service advisors.00:32:10 Triangle offense streamlines car repair.00:40:20 Effective communication is critical.00:45:22 Hiring the right people is vital for growth.00:51:46 Adapt and leverage technology for efficiency.00:54:01 Shift perspective for business success.01:00:08 Importance of customer experience.01:06:36 Adapt to changing technology quickly.01:11:41 Leverage team strengths for success.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, recorded live at ITTC 2023, David and Lucas sit down with Michael Christopherson, Diagnostic and Immobilizer Tool Specialist at OE Alternatives. Topics discussed: 00:05:49 Pay diagnostic techs a salary.00:06:24 Financials surrounding diagnostic work is challenging.00:17:43 Skilled diagnosticians are in demand.00:19:23 There's a need for change in the automotive industry.00:24:14 Planned obsolescence in automobile manufacturing.00:34:45 Education system needs reform for critical thinking.00:35:27 Education system undervalues blue-collar workers.00:43:47 Charge what you're worth.00:47:09 The customer misunderstands car issues.00:55:30 Right to repair is crucial.00:59:18 Complexity of modern vehicles01:02:21 Repairing circuit boards can save money.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Recorded live at ITTC 2023, David and Lucas are joined by Ryan Giddings, owner of Church Street Garage.Topics discussed:How did you get into the industry? (0:00)What makes a good shop? (6:06)What will happen if you don’t talk to the customer? (14:11)You buy the blue sky. (19:47)Hard to work for while in a tech position. (22:02)Do you ever put your dad voice on? (24:00)How can losing clients lead to burnout? (29:03)Raise your rates! (37:37)The problem with comparing yourself to plumbers. (44:07)Knowing what the shops around me are charging. (51:21)Working for people who can't afford to pay you. (53:07)Educating consumers on how to get discounts. (1:00:31)Complaints from customers about trucks. (1:02:33)

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, recorded live at ITTC 2023, David and Lucas speak with Gary Smith and Adam Robertson of Diag Nation.Topics discussed:00:00:30 Remote support for guided diagnostics.00:07:09 Immerse yourself in learning.00:11:06 Embrace learning to stay relevant.00:14:02 Visualize failures with lab scopes.00:18:58 Scope is a great value.00:24:35 Technology advancements in headlights.00:28:33 Emerging car technologies are complex.00:33:29 New technology for car diagnostics.00:42:02 Diagnostic approach needs improvement.00:43:42 The importance of embracing new technologies.00:50:35 Manufacturers should support the aftermarket.00:52:29 Key security program criticized.00:57:29 Industry needs Amazon-like model.01:02:03 Liability for automotive calibration.01:07:03 Litigious society leads to lawsuits.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Kieran O'Brien of Shopgenie.io joins David and Lucas to discuss the narrative that success can only be found by attending college first. Kieran shares his path to success while giving his thoughts on what made the difference.Topics discussed:A/C sniffers and leak detectors. (0:00)Kieran’s background. (5:00)How did you get started in marketing? (7:11)How did you become interested in software? (12:36)Some of us aren’t designed for school. (18:37)The problem with reimagining education. (22:57)I have no idea what it is about. (28:05)There are good apples and bad apples. (33:40)Do you have a mentor? (35:09)The importance of preparing the next generation for success. (40:43)How did you come up with the idea to use AI? (43:07)Building a customer experience platform for shops. (46:45)The problem with online scheduling. (52:25)Why is online scheduling so difficult? (55:25)