Changing The Industry Podcast

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Bryan Pollock of ScannerDanner.com joins Lucas Underwood and David Roman in this episode. They tackle the consequences of taking political action while also diving into the personal toll of cancer and the somber reality of existence. Along with these heavy themes are tales of encounters in the wild, reflections on the acquired tastes of game meat, and an anecdote-driven evaluation of various "gastronomic" experiences.00:00 Trapped in enemy territory, preparing for action.05:04 Hunting, bear scratch, grunting, wet dog odor.07:05 Self-defense: avoid the situation and retreat.13:08 Deer taste like what they eat.15:07 Friends have chickens, some as pets, others for food.18:03 Planned meal at Holiday Inn with Mr. Johnson.20:36 Enthusiastic about sushi and sausage with coleslaw.24:00 Ensure empty space; get a faster two-terabyte hard drive.28:52 Frustration with gaming and shortcuts, embarrassment.31:26 Observation of disappointment and multiple photo zoom-ins.35:24 Deeply empathizing with Tim Kite's cancer battle.37:42 Filler phrases to maintain conversational flow.41:06 A News reporter discovers cancer through an on-air message.44:16 Concerns about colon cancer and preventive health.47:19 Watching Shelly suffer, feeling empathy, sharing the burden.50:16 Fitting in training, research, and networking daily.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this bonus episode, Lucas and David welcome guest Yaron Saghiv, Chief Marketing Partner at UVI. Yaron divulges the advancements of AI in vehicle diagnostics, detailing the precision of underbody scanning and the importance of differentiating between smart AI and catalog-based machine learning. David and Lucas reflect on the potential of deep learning to revolutionize the auto repair industry, speculating on its capability to standardize diagnostics and enhance the customer experience. As Yaron shares about UVI's partnership with major car manufacturers and the technology's role in improving safety and efficiency, the trio contemplates the future of vehicle inspections and maintenance.00:00 Israeli UVI partner creates innovative car scanners.05:15 Uvi started with under-vehicle scanning technology.07:29 Scaling operations, improving consistency and standardization.13:09 OES recommends tire replacement after four years.14:20 Customers neglect spare tires, resulting in issues.19:08 Vehicle recording, AI applications, and analysis tools were discussed.20:58 Fascination with machine learning and automotive sensors.25:57 Analyzed car parts to detect plastic pollution.27:55 Impact of advanced engine technology in industry.32:01 AI identifies recurring trends in sales data.35:01 People have a tendency to crook but appreciate transparency.38:48 Capture license plate, VIN number, and vehicle history.42:10 Company's focus, achievements, and partnerships in tech.45:10 Solution for installing equipment in various locations.47:41 Maximize profits by utilizing the system strategically.52:37 Consider hiring someone to save time. Marketing potential.53:39 Upgrade to vehicle scanning for marketing purposes.57:20 Find information online at uvi.com or email [email protected]

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Lucas and David sit down with Maylan Newton at the TOOLS Conference 2023. In their conversation, they examine the necessity of firm yet compassionate leadership to offset negative impacts that can arise from problematic employees. They explore the misconceptions around business ownership and wealth while speaking about the importance of financial literacy within their teams.|The episode also critiques current industry standards of professionalism and underscores the primacy of business insight over technical expertise.00:00 Improved social sharing revealed unawareness of local events.04:08 Lack of time to promote upcoming events.08:51 Developing classes based on industry feedback and professionalism.09:45 Trade show budget is $70-80,000 yearly. Uniform importance.15:25 Shop owners often misidentify core business issues.17:35 Understanding numbers, planning ahead, asking long-term goals.22:09 Set clear expectations, align with spouse, and incentivize.25:12 Helping George set realistic expectations for buying.26:39 Encourage ownership, creativity, and financial guidance.29:47 Choose a used Toyota and save for retirement.35:15 Leaders prioritize profits, demanding sacrifices from employees.37:42 Guidance for helping those stuck in negativity.40:25 Business owners need ruthlessness, balance, and empathy.43:15 Employees' mindset must align with owners'.46:17 No problem with a guy and his toys.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, recorded live at ASTE 2023, Mike Cleary and John Firm join David and Lucas to unravel the contentious topic of ASE certification, dissecting its authenticity and efficiency. 00:00 She never communicated, leading to misunderstandings.05:30 Regret and introspection following recent loss.11:27 Raising the minimum wage to address low income.17:13 Certifications don't guarantee competency in industry.21:38 Judge Phil Gin is a fair and brilliant man.26:18 Request to participate in test via Facebook.34:47 ASE certification lacks consumer influence, affects technician attitude.42:13 Parent expressing concern over mandatory school mask policy.42:57 Disagreement over masks and school closures.48:51 Richard King developed King Ranch from nothing.59:13 Conferences focus on revenue, lacking member value.01:05:04 Coaching prioritizes company culture and purpose over KPIs.01:07:35 Challenging entities to provide discounted member training.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Matt Koppi joins David and Lucas live at ASTE 2023. He recounts his personal battle to quit smoking and its influence on his life and business. He details the crucial steps that led to a significant revenue increase for his shop, underscoring the importance of location, skilled staffing, and nurturing a positive workplace culture.00:00 Military mechanic transitioned to mobile fleet maintenance.06:37 Vision, determination, and expansion in small business.08:48 Focus shifting to efficiency for shop improvement.11:22 Hiring skilled technicians is crucial for success.18:54 Busy single bay repair shop services used cars.22:53 Black Mountain, small town, picturesque, unknown.25:35 Started BMW group, grew revenue astronomically.28:29 Struggling with hiring, growing business, and increasing sales.30:45 Maintain a mindset to avoid getting too busy.34:56 Many people admire Mr. Underwood's popularity.40:00 The Soldier's wife accidentally injured his private part.41:21 VA decisions based on liability; no lawsuit.44:32 Wash your hands to prevent spreading germs.47:59 Doctor relays bladder cancer fears to patients.51:01 Father-in-law diagnosed with small cell carcinoma. Treatable but risks due to smoking.55:33 Air Force precision shattered by hot oil.59:14 Surround yourself with those you aspire to.59:53 Prefer BMW, quit vaping, avoid smokers.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas Underwood and David Roman welcome Arun Coumar, the mind behind Driven Auto Co in Union City, CA. Their discussion cuts to the heart of auto industry challenges, focusing on the ethical complexities of service pricing and customer service relations.Coumar shares his transition from finance to auto entrepreneurship, bringing to the fore the delicate dance required to navigate customer expectations and the fallout from service errors. The episode illuminates the pressures on shop owners to balance top-tier service with savvy business management and the pivotal role of transparent communication.00:00 Started free, built confidence, pursued own business.07:28 Decisive career shift to automotive industry consulting.11:04 Creating intake form transformed the shop's operations.18:03 High quality, but lacking in customer service.26:41 Free evaluation, up to $250 if needed.28:03 Transitioned traditional shop, led improvements, became shop coach.35:02 Struggling with tax code, hope to save time.42:53 Bought stake, grew business, clashed with partner.47:35 Beware, a car will break your heart.54:07 Cylinder heads cleaned, new gaskets, unexpected repair.59:09 Complex repair, additional costs may arise. Trackable.01:02:43 Apology for shortage, followed by repair process.01:05:30 Change perception of cars and service data.01:10:46 Disagreement with podcast, proud of opinion.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, guests Mike Allen and Bret Fadely oscillate between the lighthearted – discussing the quirks of marriage and the unexpected uses of automotive tools – and the profound as they delve into the complex world of relationships and the lasting impact of divorce, especially on the children caught in the crossfire.Mike and Bret open up about their life experiences, sharing their challenges and the wisdom they've gained, the value of camaraderie, dissecting the trials of maintaining a successful marriage, and examining the shifting dynamics within modern families.00:00 Rushed morning, bathroom leak, waiting for maintenance.07:55 Maintenance guy accidentally overflows toilet, chaos ensues.14:37 Struggling with car repair on Jeep Liberty.17:35 Overcome mental sabotage, believe in yourself, know your numbers.26:46 Vancouver group talks weight gain, unhealthy wagers.28:14 Dentist knows someone getting divorced, losing money.34:37 Prenup advice for billionaire marriages with history.38:20 Insightful perspective on divorce and relationship endings.44:49 Funeral eulogy lacks substance and coherence.50:24 Similar to past rants, considering trading cars.58:45 Middle-aged man rants against divorce's impact.01:02:39 Podcast guest reflects on challenging childhood experiences.01:05:50 Explains statistics and emphasizes the power of marriage.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode of the Changing The Industry Podcast, Lucas Underwood and David Roman have the privilege of delving into the remarkably resilient life of Rich Poisso. From a turbulent upbringing to defying unions, dealing with health issues, and employing gut-wrenching honesty, Rich paints a vivid portrait of an individual molded by choice over circumstance. 03:25 Returned damaged Dodge Charger to Chicago Enterprise.10:28 Aggressive keto diet linked to kidney stones.11:34 Carb-loading led to overindulgence and regrets.21:06 Uncle and aunt got custody of us.25:23 Childhood abuse, buying cigarettes for mother, scars.31:06 Male cop connects dots on body, finds drugs.37:21 Foster care funding uses deceased grandparents' Social Security.39:30 Escaping the system for family's love.44:14 Medical issues from Germany travel cause stomach pain.51:48 Car work saved my life, added structure.55:31 Emotional writing brings out violent tendencies.01:04:15 Fair pay, care, and training without unions. Avoiding issues and promoting prosperity.01:06:55 Inventory tracking is crucial; lack of preparation hurts.01:15:06 Leaving union for better opportunities at Dundee Ford.01:20:57 Advice ignored, regret follows. Father knew best.01:22:11 Longing for the family while pursuing career goals.01:28:31 Owners need to set clear expectations for employees.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, David and Lucas are joined by Matt Ruffman. They tackle personal topics, like the struggle of work/life balance and the importance of valuing family time. Topics discussed:02:38 The show reflects life with a service writer.04:38 He was supportive but also distracted.09:28 Struggled to hire due to unappealing package.10:11 Known quantity referenced, old school, intense work.13:57 Connection through shared back office experience and goals.18:12 Diagnostic testing showed the electrical system in good condition.21:16 Entrepreneur enjoys running a small auto repair shop.23:17 Diagnostic testing for suspected fuel pump issues.27:18 Potential repair cost for troubleshooting fuel pump.31:26 Direct communication without unnecessary pleasantries or questioning.33:48 Tech doing a trip check. The truck needs a belt.37:21 Tightened valve cover gaskets. Clients are concerned.39:55 Struggle with inconsistent rules leading to problems.43:55 Client declined worn components and blamed misaligned new parts.47:36 Trained to prioritize customer needs and honesty.51:24 Customer understanding made for a short weekend.53:11 Selling cars to buy wife a Jeep.55:40 Good notes build value for the customer.59:28 Close at five, out by 5:30.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Brandon Dills of Jarhead Diagnostics joins David and Lucas live from ASTE. They open up a can of worms on firearm safety, the risk of complacency, and his technician's narrow escape from disaster. They dig into workshop hazards, expose the crucial significance of communicating the value of tests to customers, the dynamics of diagnostic fees, and the hidden layers of revenue generation in shops. Topics discussed:03:01 Nightmares of potential crisis, business owner's realization.09:36 Rescue man from the car and check he's okay.13:18 Truck falls, legs trapped, narrowly escapes injury.17:25 NC law requires Workman's Comp for 4+ employees.21:39 Shop didn't finish the car and gave a false excuse.27:02 Tech shop owners collaborate with used car dealers.32:48 Sudden realization of miscommunication during pricing.39:53 Consumer informed of non-warranty repair options.44:29 The Line wasn't replaced and leaked fuel due to damage.48:51 Employee bragged about unethical practices, then left.55:00 Charging for information access: a necessary step.01:01:22 Large operations prioritize reputation and profitability, often clandestinely.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Mike Edge of Tread Partners and the Host of the Gain Traction Podcast join David and Lucas live at ASTE. Mike discusses a career journey that saw him transition from industrial sales to the world of Internet marketing during the rise of Google, sharing his experiences and strategies in curating concise campaigns that deliver high ROI.Topics discussed:02:38 Love transforms with a child's primal need.07:06 Avoid falling into old thoughts and behavior patterns.11:57 Friend's dad in prison due to past.17:20 Keeping kids close to God leads to maturity.24:25 Father: Protector, provider, and old-school gentleman.28:39 No fighting in the house, boys.35:07 Prestigious tri-state area, successful client acquisition.42:10 Consider returning to the automotive industry, which requires due diligence.47:22 MSOs struggle to allocate a budget effectively for ads.49:07 Expertise in cost-effective online customer acquisition. Manage resources.53:25 Leverage expertise and experience to gain advantage.58:40 Neil considered offering a guarantee for effectiveness.01:04:02 TV ruled messaging. Now, it's dispersed.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, recorded live at ASTE 2023, David and Lucas are joined by Kristin and Paul Danner of ScannerDanner.com. They take on many topics, from reflection on missed opportunities to the importance of education and the struggles businesses face. They discuss the importance of giving back, pursuing material possessions, and the path to personal and financial freedom.00:03:44 I like her. She can stay.00:08:51 Cars: twists, wires, changes, excitement, research, algorithms.00:15:55 Education aims to adapt to modern distractions.00:17:46 Millions of dollars worth of tools, including scan tools, tire changers, balancers, and alignment rack. Volvo Master technician brings excitement and innovation. High school instructors lack teaching focus.00:23:01 Podcast guest teaches class to CEOs. 00:27:53 Rich is crying, trying not to cry.00:34:20 Taking rights for granted, lack of unity.00:38:33 People want to get paid to learn.00:44:19 George's journey: prison, addiction, abuse, resilience.00:49:21 Career changes, kids leaving, new opportunities.00:59:00 Donating money, doing charity work, losing soul.01:04:59 Chasing after value, not material possessions.01:05:42 Financial freedom allows for flexibility and security.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, David and Lucas sit down with Jeff Compton, industry veteran and the host of the Jaded Mechanic Podcast. Jeff dives into the dynamics of the industry, shedding light on the shady characters and greedy individuals that sometimes overshadow the hardworking majority. He also highlights the importance of taking action and not being afraid to charge what is necessary to move the industry forward. They then discuss strategies for attending shows and training events, the significance of asking relevant questions when looking for employment, and the role of technology and automation in the industry. They also discuss overcoming logistical challenges and share insights from their experiences visiting different shops and observing various practices.00:02:23 Canada Night at Apex near Toronto is popular.00:05:43 Few will travel cross-country for this.00:11:42 Car conventions provide efficient solutions for businesses.00:16:37 Chaos at trade show, want Canadian involvement.00:23:18 Bill C 18 restricts access to Canadian news.00:30:49 Desire for background story reveals personality traits.00:35:14 Witnessed others overcoming challenges and succeeding.00:39:51 Desire for customer satisfaction and value delivery.00:47:24 Robots won't threaten my career. There are too many variables.00:48:45 CNC machine crashes are dangerous and costly.00:53:31 Benefits not important; ask better questions.01:01:01 Cluster screw, dumb system, bad logistics. Limited waiting area, inefficient hoist setup.01:07:52 Jam oil in, no startup issues, $200.01:11:04 Techs are making $100,000 but paying their benefits. Choose a small repair shop for flexibility. MSOs offer security and revenue.01:15:05 Greedy, shady sobs; scared to charge.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, David and Lucas sit down with Russell Richey, research director at Endeavor Business Intelligence. Russell presented a survey at the Ratchet and Wrench Management Conference 2023, showing the public's perception of the automotive industry as a career option. They discuss the results of the survey as well as the move away from relying on outdated structures when attempting to attract new talent into the industry.Topics discussed:00:02:00 Quarterback breaks down plays in a concise way.00:07:09 Pushing for improved collaboration between local schools and colleges.00:12:47 Workforce development focus, lack of opportunities.00:20:35 Lucas watches the crane dismantling from heights.00:21:51 Kids today: coding, mechanics of the present00:31:54 Python pro writes code that has flexible working.00:34:17 Understanding clients, meeting their demands, and market adaptation.00:42:49 Asta shop commits to helping young technicians.00:47:48 The Association offers programs for member discounts.00:49:34 Requirement: Training before the podcast, sensitivity, and data for industry understanding.00:55:20 Get a 4-year degree in Applied Sciences to save money.01:00:12 Endless cycle of schooling and investment.01:05:04 Interested technicians drive innovation in automotive.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, recorded live at the Ratchet and Wrench Management Conference 2023, David and Lucas sit down with Jonathan White, the owner of Phil's Pro Auto Service in Greely, CO. We dive into topics ranging from the dynamics of small towns affected by oil production to the importance of trust in a family business. Jonathan shares his transition from employee under his father to becoming the owner and the progression the business has made under his leadership.00:03:00 Want a Lucid? Congrats! They're awesome!00:07:38 AG support and tech sectors cause town growth.00:13:05 Inflated salaries approved after increasing taxes.00:21:35 Luxurious tasting with aged cheese and scenic view.00:25:27 Weird off-the-beaten-path restaurant with fantastic food.00:32:44 College graduate falls into the successful car business.00:37:08 Trust in Dad's business, legacy, backing off.00:40:43 Tech burnt out, low wages, now successful.00:45:54 Improving processes, maximizing efficiency, maintaining reputation.00:53:42 Decline in automotive technicians; perception unchanged.00:56:36 Long diagnostic process, uncompetitive price for repair.01:05:13 Business model like Congress paying off special interests. Future generations will suffer consequences.01:08:32 Oil change controversy: quality vs. cheaper options.01:12:26 Use cheap parts, deceive clients, and get the job.01:21:57 Coupons, mailers, discounts, no cheap oil changes.01:24:33 Trade in after two years hold for 7.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Brett Kinsfather of Shopmonkey & Roy Wragth of Wragth Motorsports joins David and Lucas to preview their SEMA panel discussion. They plan to have legendary shop owners crack open their shop playbooks and share key strategies to running a well-oiled, high-performing shop.Make sure to join them on Monday, October 30 from 1:00 pm – 2:00 pm in Room N257 (Located on Level 2 of the North Hall).00:05:20 SEMA educational sessions, technology-driven speaker panel.00:09:53 Managed evening shift, integrated self-driving software. Learn and apply skills from various programs.00:13:09 Web developer Roy engaged with the SEMA event.00:17:32 Panel discusses shop software and misconceptions.00:18:36 Components of customer experience, setting expectations, shop organization, communication, technology usage, teaching and outsourcing work.00:21:46 Shop owners seek innovation and profitability.00:27:44 Daily influx of messages, automated responses used.00:29:19 Shop owners not fully utilizing available resources.00:31:51 People need encouragement to try new things.00:37:22 Networking and learning are worth the effort.00:38:46 Networking and stepping out of comfort zone.00:41:40 Monday, Oct 30, experts share knowledge.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, David and Lucas are joined by Matt Radder and Kyle Buss from GarageWorks. They sit down for a free-flowing conversation that delves into various topics, from workplace pranks to fire incidents and the impact of YouTube demonetization. 00:02:13 Dr. Berg's top Keto video was demonetized due to content.00:05:43 First fire caused by brake cleaner spark.00:08:04 Financial crisis nears with no work.00:12:38 Remembering unhealthy patterns but not taking action.00:14:36 Car mechanic torques wheels incorrectly, causing issues.00:18:16 Success comes from avoiding certain actions. Reflections on past experiences and personal responsibility.00:22:10 Oil sprays everywhere, and lines popped off. No clips were used, and no inspection was done.00:23:53 Testing, consequences, and acquiescence in ticket handling.00:29:05 Dog needs a fix, ruining house, pissing everywhere.00:30:29 Lady rescues a mangy dog, unfortunate biting incident.00:33:50 Toilet stance debate during bathroom breaks.00:38:48 Pranks in the bathroom kept employees focused.00:42:32 IRS audits target low-income individuals unfairly.00:44:23 Unelected officials make rules, not elected politicians.00:46:39 Expensive car repairs deter potential customers.00:50:17 Local shop fined for modifying Honda vehicles.00:53:30 Confusing letters received, uncertain about content.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas Underwood and David Roman sit down with the insightful and introspective Matthew Lachowitzer at the Ratchet and Wrench Management Conference 2023. David challenges conventional thinking and questions the meaning and purpose behind our goals. They dive into the importance of shifting your mindset, exploring whether pursuing more stores, revenue, and profitability is beneficial or simply a self-imposed pursuit of meaningless numbers. They discuss the struggles of running a successful business while maintaining spiritual well-being and proper values. Topics Discussed:00:02:47 Left, talked, drinks, buses stopped, walked. Unfamiliar areas.00:05:27 "Florida man: known for crazy antics"00:13:53 Tent cities moved north due to renovations.00:19:00 Started own business, became successful, expanded.00:23:30 Seth easily handled issues while David struggled.00:27:39 Deciding to shift focus to business growth.00:35:12 Shop owners seek purpose in owning shops.00:41:01 Goals are self-imposed, meaningless numbers on paper.00:44:45 Understanding and questioning the impact of success.00:51:00 Hope and potential inspire expansion despite doubts.00:57:15 Growing model, making money, questioning purpose.00:58:55 Challenges: Kids, spirituality, staff, bills, success.01:07:56 "I Don't care, but I want to help."01:14:50 Money isn't the only important thing.01:19:10 Questioning motives, seeking a higher purpose beyond money.01:20:52 Argument with the family business.01:29:08 Align goals, create winners, and produce a better workforce.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas sits with Nathan Bryant, Erich Schmidt, and Lauralee Schmidt from the Ratchet and Wrench Management Conference 2023.They tackle the importance of branding and its role in the success of a business. They discuss the necessity of insurance and other requirements for starting a mobile business, with an interesting argument regarding the validity of these measures if a business doesn't have clients.Furthermore, Nathan shares a personal anecdote about a friend who faced criticism for charging a high labor rate. They explore the varying strategies to attract different types of customers and the pitfalls of servicing clients in poor financial shape.Topics Discussed: 00:04:23 Questions about branding and shop branding; argument over necessity of insurance and clients.00:09:45 Diversification and branding are crucial for success.00:12:48 Problem: lack of training and confidence in business. Technicians struggle as shop owners. Transitioning from technician to service writer. Customers don't understand the value of repairs.00:19:23 Facebook backlash on friend's high labor rates.00:25:35 Lost efficiency, and productivity transitioning to a large shop. Small shop strategies on discounting and lack of training.00:28:44 Outsourcing is crucial for long-term sustainability.00:35:43 Developing a vision for an organization's success.00:42:30 People in ASOG vary in response, some listen, some refuse to, and some are indifferent.00:47:30 Fix cars, feel better, don't eliminate problems.00:50:47 Seeking help and knowledge for better management.00:56:45 No linear progression in marketing; no shared focus.01:03:53 Big money, big problems, tough decision.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, David and Lucas are joined by popular content creator, Chris Enright. They discuss the credibility of reviews, the importance of training for technicians, the struggles faced by both shop owners and technicians in the industry, and the power of networking and self-assessment.Topics discussed:00:03:05 Apology, redemption, and offer to help.00:08:00 People are paranoid and accusatory.00:11:25 A Suspicious reviewer asked for discounts for problematic repair.00:16:28 "Crappy owners and techs, find better opportunities"00:24:48 Technicians should prioritize training for career growth.00:30:23 George had an epiphany about money.00:35:20 Raise prices as people complain about everything anyway.00:40:50 Investment disaster, anger, and costly uniform mistake.00:47:29 Poor marketing; reach new audiences with influencers.00:51:05 Paid for Matt's training to educate him.00:56:27 Networking changed business and improved family life.01:00:38 People learn to explain things faster.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, Lucas and David are joined by Scott Hicks, Technical Training Instructor with CTI. Scott discusses his concerns with possible business ownership. David draws from his own experiences with opening a business, sharing insights on what worked and what didn't in attracting customers. Before you consider opening your own business or going out on your own as a mobile diagnostician, listen to this episode first!Topics discussed:[00:04:49] Are there three sides to every story?[00:10:32] Shocked by festering issues, struggling with communication.[00:15:57] You questioned, tensions escalated, unaware of it.[00:20:06] Employee resistance, compliance, rule changes, job dissatisfaction.[00:23:57] Opinion on coolant; specific Audi coolant needed.[00:33:17] I love diagnosing cars and helping others.[00:38:53] Mobile diagnostics, Scott Hicks needs customers- how?[00:40:03] Budget crucial. Seek industry friends' expense insights.[00:48:50] Personal assets and house exempt in Kansas.[00:54:33] Struggling to get customers in my business.[01:02:39] "Shoploaner.com offers affordable loaner services for shops."[01:05:27] Shop owners need reliable technicians on call. Owning a business is not freedom, but it is stressful and financially demanding.[01:12:57] Flippant attitude, questions, incompetent actions, negative reviews.[01:18:34] Oil level problem, car wash, technician error.[01:21:05] Apology for the bad choice of words.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Lucas and David are joined by Joelle Pollak and Amy Gerardi of Promotive to talk about their work to transform how the automotive industry approaches staffing and job placement.Their company focuses on matching skilled technicians with the right shops, ensuring a harmonious fit where the employee and the employer thrive. Joelle and Amy share insights on the importance of factors such as fair compensation, great benefits packages, and a positive working environment in attracting and retaining top talent in the industry.00:04:53 New staffing agency solves automotive industry challenges.00:10:43 We have partnered with 59-60 shops and fired one. There are few candidates left, but most are successful. Recruiters do a great job.00:15:41 Invest in relationships, transparency, training, and growth.00:19:29 Diverse staffing levels, interesting work, trust00:25:02 Qualifying potential shop partners and matching candidates.00:29:46 Vetting candidates and identifying red flags.00:36:12 90% of shops are within a salary range. Some shops adjusted pay after candidate rejection. Benefits vary depending on shop size.00:40:54 Health insurance concerns for businesses and alternatives.00:48:42 A-level technicians and diagnostician job conflict.00:53:17 Inconsistent shop terminology complicates the technician hiring process.01:01:59 Technological job market struggles, but automotive shines.01:09:45 High school students excel in automotive projects.01:12:38 Bringing awareness, happiness, and changing the industry.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros David and Lucas are joined by Cecil Bullard from the Institute for Automotive Business Excellence and his clients Erich and Lauralee Schmidt.Erich and Lauralee share their experience with one employee who did not buy into the company's processes and ideologies and discuss its ripple effects on their business, including being on the verge of closing.Topics discussed: 00:04:50 Chrysler tech turned shop owner after bankruptcy.00:09:11 Career change, business growth, property purchase plans.00:12:36 Staff turnover and burnout lead to challenges.00:19:17 Ignorance and lack of care led to business failure.00:26:28 The Service advisor lacked faith in the team; poor customer service and technician turnover.00:32:44 We Need to focus on inspections for business success.00:40:23 Terminated staff and hired new technician. Let others go for performance and financial reasons.00:47:09 Employee discovers missing money and misunderstands P&L.00:52:00 Losing focus led to business decline and termination.00:57:37 Managing a successful business requires attention, problem-solving, and adjusting strategies. Pay attention to key performance indicators, invest in customer retention, and have a hands-on approach with your team.01:02:04 Rebuilding, money, teaching sales, helping others.01:07:44 Financial freedom achieved through a supportive team.01:15:07 They changed the industry, overcoming toxicity.01:21:51 Stability and clear expectations lead to success.01:24:01 Appreciation for everyone's presence.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, David and Lucas are joined by David Jackson, the President/CEO of the Boone Area Chamber of Commerce, to share his insights on the importance of career path jobs and their value to individuals and the economy. They discuss the growing appreciation for vocational training, the need for mentorship and knowledge sharing, and the opportunities afforded by both.Topics discussed:00:01:57 Chambers differ in funding, influence, and expertise.00:06:04 Chambers find members' needs and develop programs.00:09:40 Regional economist forecasts economic trends for the community.00:15:25 NC tech paths, community college training + EV mechanic demand/opportunity, AI for job creation, company making sales devices for grocery stores.00:19:50 Value of efficient and effective education for skilled labor.00:23:55 The Pandemic forces businesses to value employees.00:27:04 Skilled trades need structure, education, and opportunities.00:33:10 Passion-driven teaching transforms students' lives dramatically00:38:14 Valuing diversity and sharing industry knowledge.00:42:04 Celebrate trades, diverse paths, and rewarding commitments.00:45:14 AI won't replace all jobs; new demand emerges.00:49:58 Align skills with future demand for success.00:53:27 Parents are creatures of their time, digital generation, soft skills, career choices, education spectrum, and better ways.00:56:26 Excitement for new trading series and rare card.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, David and Lucas are joined by the host of the Jaded Mechanic Podcast, Jeff Compton. They explore the parallels between biblical stories and clinical psychology and discuss the challenges faced by Moses and the story of the Passion.Jeff shares an eye-opening training event, discussing framing and open discussions. They also talk about social media pitfalls, seeking understanding, and lessons from the past.00:02:19 Cancer managed, but the radiation would've caused issues.00:09:48 Complexities of cancer, medication, and mortality discussed.00:14:32 Bible stories reveal purpose in life struggles.00:22:58 Suffering is inevitable, even for devout believers.00:24:52 "Anxiety, choices, challenges, entitlement, and action."00:34:32 Lucas on wasted credits, but helping people00:36:38 Conversations about life, industry challenges, and truth.00:43:03 Father taught valuable life lessons through work.00:51:25 Car dealership focused on financing, not selling cars.00:54:57 Coaching tactics are old and unchanging.01:03:06 Absence of owner possibly allowing for a successful business.01:07:07 Franchises succeed by following scalable models.01:16:22 Techs are unhappy at those shops.01:19:58 Experience-based businesses fail when ethics are compromised.01:24:59 Childhood experiences in the family business shaped Lucas.01:28:07 Family and business define individuals differently.01:37:11 Job no longer defines me; connecting with others.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Steven Fafel, the co-founder of Auto Ops, joins Lucas and David. They discuss the challenges of scheduling in the auto repair industry, ethical considerations around customer data, and dealing with demanding customers.[00:02:19] Founder moved to Coreyville, Pennsylvania.[00:05:20] Companies have different values; Carolyn understands us.[00:14:53] Popeyes, Burger King are owned by the same company. CEOs invested personal money to revive Burger King. Mindset change is critical to success.[00:18:03] Changing industries, leaving a lasting impact.[00:23:20] Scammers targeting shops' clients, charging extra money.[00:32:02] Closing shop, debt, revenge on customers.[00:37:08] Assault on employees, fraud, disrespect, workload, unwanted customers.[00:43:08] Late arrival disrupts schedule; customer demands special treatment.[00:47:25] Firestone's open seven days a week, teaching customers not to wait. [00:52:30] Treating everyone equally and communicating effectively.[01:02:09] Retention with introverts: service and scheduling.[01:05:45] Optimize technician schedules, and manage repair orders efficiently.[01:11:18] Zapier integration causing frustrations in workflow.[01:16:27] Online scheduling company focuses on customer engagement.[01:22:04] Informative trade show, connects with industry leaders.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, recorded live at ITTC, Ashley Jo and Jeremy Bloom courageously open up about their struggles with hiring someone with addiction and the profound impact it has had on their life and business. They recount the distorted narrative they had created and the dangerous consequences that follow when you refuse to see what's happening in front of you. This episode also explores workplace dynamics, from harassment and responsibility to the challenges of hiring and retaining employees.Topics Discussed:[00:03:31] Vehicle inspected, detailed notes, no special treatment.[00:06:53] I don't know what I'm looking at, broken, fix it, sign and pay.[00:14:18] Clients want engagement and advice on car service.[00:15:58] One guy does 90% of the work.[00:24:40] Ignoring the reds, they focus on the $3,000.[00:29:42] Reckless technician causes workplace drama, returns twice.[00:32:10] Employee's erratic behavior caused multiple issues, exits.[00:41:21] Addiction fuels destructive stories and behavior.[00:47:37] Mistakes pile up, trust lost, resignation follows.[00:52:06] Moved to St. Louis for job, reminisces Simpsons DVD.[00:57:27] Lucas, truck at shop, hiring is awful.[01:00:07] Addicts blame others, causing trust issues.[01:09:16] Volvo issues, expensive repair, ruined friendship.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Special guest, Dan Vance, President and Founder of Advanced Local, join Lucas Underwood and David Roman from ITTC 2023. They discuss a diverse range of topics, from the latest advancements in AI to the importance of effective communication and the impact of automation on skilled trades. They also dive into the intriguing world of AI-generated content and its implications on society.Topics Discussed:[00:01:01] COVID skewed numbers, closer to death, depressing.[00:04:56] Construction and quality of mattresses are the same everywhere.[00:09:07] Shop owner struggles with overpowering emotions and urges reason.[00:10:06] Unhealthy coping taught, crucial for parenting.[00:14:21] Man steals, interviews ex-cons, exposes prison system.[00:16:57] Baidu's AI answers questions, unlike Chat GPT.[00:20:57] Using periods and commas improves communication.[00:24:22] Human skills lost with automation in industry.[00:28:17] AI understands language, manipulation and has autonomy.[00:30:08] Online misinformation treated as reality; convictions for election-related memes raise concerns about AI-generated content.[00:33:11] AI produces wrong and fake results. Miscommunication is an issue. Caution is necessary when using AI.[00:36:24] Gary Vaynerchuk pushed for being voice-first.[00:40:43] Microsoft bought OpenAI; we are using AI.[00:44:27] Fake AI conversation between Chat GPT and Joe Rogan.[00:48:06] Improved customer service through a personalized phone app.[00:50:07] "All-in-one Google Maps integrated messaging app."[00:53:03] CRM companies can use AI to improve marketing.[00:56:10] AI connects and finds truth in your mind.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros How important do you think it is for service technicians to understand the inner workings and theory of operation of the vehicles they work on? How does this knowledge affect the quality of their work?In this episode, David and Lucas speak with Mini & Land Rover expert Tom Morgan and Justin Kidd, the Technical Sales and Service Specialist at ATS Carbon Clean from ITTC 2023.Topics Discussed: [00:00:06] Controversial New Yorker mocks his badge.[00:05:37] Rock drummer turned car dealership employee turned marine tech.[00:09:18] Switched from BMW to Mini Cooper dealership, disaster.[00:13:41] Service manager challenges the technician, who exceeds expectations.[00:16:26] Efficient method earns big but causes trouble.[00:19:03] Using tools efficiently and getting positive results.[00:23:51] From music to cars, finding my path.[00:25:11] Moved from New York to California, favorite technician experience in a dealership. Organized chaos, workflow, and efficient systems.[00:29:00] Accidents became an opportunity, leading to success.[00:33:12] IPR connector issue causes high oil pressure.[00:37:16] IScan saves money. Check VGT for issues.[00:38:25] Recalled trucks pose problems for dealers and customers.[00:44:37] No coolant, cylinder head lifting off the block. Costly engine repairs needed, unhappy customer.[00:46:42] Chevys have faulty turbo engines.[00:51:29] Strange events lead to a man buying a car.[00:55:44] Expensive European remake, old cars are making a comeback.[00:57:11] Invest in cool factor, if you can

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros MSO Bill Adams sits down with Lucas and David to discuss his solution to increasing productivity at his shops.Topics discussed:00:00:07 Flying in cramped seats is uncomfortable.00:07:53 Old car repair is specialized.00:19:10 Overcoming challenges in business.00:24:11 Building a solid team is crucial.00:27:27 Triangle offense for service advisors.00:32:10 Triangle offense streamlines car repair.00:40:20 Effective communication is critical.00:45:22 Hiring the right people is vital for growth.00:51:46 Adapt and leverage technology for efficiency.00:54:01 Shift perspective for business success.01:00:08 Importance of customer experience.01:06:36 Adapt to changing technology quickly.01:11:41 Leverage team strengths for success.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, recorded live at ITTC 2023, David and Lucas sit down with Michael Christopherson, Diagnostic and Immobilizer Tool Specialist at OE Alternatives. Topics discussed: 00:05:49 Pay diagnostic techs a salary.00:06:24 Financials surrounding diagnostic work is challenging.00:17:43 Skilled diagnosticians are in demand.00:19:23 There's a need for change in the automotive industry.00:24:14 Planned obsolescence in automobile manufacturing.00:34:45 Education system needs reform for critical thinking.00:35:27 Education system undervalues blue-collar workers.00:43:47 Charge what you're worth.00:47:09 The customer misunderstands car issues.00:55:30 Right to repair is crucial.00:59:18 Complexity of modern vehicles01:02:21 Repairing circuit boards can save money.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Recorded live at ITTC 2023, David and Lucas are joined by Ryan Giddings, owner of Church Street Garage.Topics discussed:How did you get into the industry? (0:00)What makes a good shop? (6:06)What will happen if you don’t talk to the customer? (14:11)You buy the blue sky. (19:47)Hard to work for while in a tech position. (22:02)Do you ever put your dad voice on? (24:00)How can losing clients lead to burnout? (29:03)Raise your rates! (37:37)The problem with comparing yourself to plumbers. (44:07)Knowing what the shops around me are charging. (51:21)Working for people who can't afford to pay you. (53:07)Educating consumers on how to get discounts. (1:00:31)Complaints from customers about trucks. (1:02:33)

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, recorded live at ITTC 2023, David and Lucas speak with Gary Smith and Adam Robertson of Diag Nation.Topics discussed:00:00:30 Remote support for guided diagnostics.00:07:09 Immerse yourself in learning.00:11:06 Embrace learning to stay relevant.00:14:02 Visualize failures with lab scopes.00:18:58 Scope is a great value.00:24:35 Technology advancements in headlights.00:28:33 Emerging car technologies are complex.00:33:29 New technology for car diagnostics.00:42:02 Diagnostic approach needs improvement.00:43:42 The importance of embracing new technologies.00:50:35 Manufacturers should support the aftermarket.00:52:29 Key security program criticized.00:57:29 Industry needs Amazon-like model.01:02:03 Liability for automotive calibration.01:07:03 Litigious society leads to lawsuits.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Kieran O'Brien of Shopgenie.io joins David and Lucas to discuss the narrative that success can only be found by attending college first. Kieran shares his path to success while giving his thoughts on what made the difference.Topics discussed:A/C sniffers and leak detectors. (0:00)Kieran’s background. (5:00)How did you get started in marketing? (7:11)How did you become interested in software? (12:36)Some of us aren’t designed for school. (18:37)The problem with reimagining education. (22:57)I have no idea what it is about. (28:05)There are good apples and bad apples. (33:40)Do you have a mentor? (35:09)The importance of preparing the next generation for success. (40:43)How did you come up with the idea to use AI? (43:07)Building a customer experience platform for shops. (46:45)The problem with online scheduling. (52:25)Why is online scheduling so difficult? (55:25)

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Dutch Silverstein is presented with the Founders Award at ETI Tool Tech 2023. He also gives his perspective on the information he gained while attending and how he'll adjust as a shop owner. Topics Discussed: Recording our thoughts on ETI. (0:00)What do you look at when choosing a trade association? (5:34)Why manufacturers are becoming more aggressive with over-the-air updates. (6:45)Taking advantage of the stereotype of a technician. (10:50)Why do you think that it’s the shop owners that complain? (16:33)What is swot analysis and how to use it? (23:05)Self-discipline is the key. (29:30)The importance of having a budget for profit. (33:23)A typical shop owner’s mindset. (40:14)The difference between a problem and a real problem. (46:41)The importance of introspection and discipline. (52:44)The importance of saving for a rainy day. (57:04)

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros David and Lucas sit down with the Head of International Technical Training and Public Affairs with Hella Gutmann Solutions GmbH, Pete Bradley at ETI Tool Tech 2023.Topics discussed:Pete’s background. (0:00)The technician shortage in the industry. (6:26)How LED technology has changed the world. (13:18)The future of e-tools. (19:27)The problem with ADAS. (24:36)Mark Allen’s statement about how he solves a consumer problem. (31:06)Understanding the reliability of electric vehicles. (40:49)How to get into the automotive industry? (48:35)The attitude of shop owners. (53:34)

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros David and Lucas sit down with Jake Fruth, Product Technical Specialist for Diagnostics at Matco Tools at ETI Tool Tech 2023.Topics Discussed:The start of the podcast. (0:00)How did you get started in the industry? (2:21)Sharing your thoughts on the pay. (7:20)The cost of running the business. (11:56)How we’ve devalued the diagnostic process. (14:47)Giving away diagnostic time devalues time. (19:28)Looking around for a shop to work for. (25:19)The importance of having a long-term customer. (26:44)Short-term vs long-term savings. (32:08)The hybrid system. (39:19)Paying your employees well enough to make good choices. (40:39)Paying hourly vs flat rate. (43:19)Pitching the idea to the shop. (51:03)The mindset of the technician. (54:57)How to improve the image of the industry? (57:54)The problem with people who teach this model. (1:04:35)The power of forgiveness. (1:08:11)

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros John Firm of Firm Automotive and Jeff Buckley of My Father's Shop join David and Lucas at ETI Tool Tech 2023.Topics Discussed: What low-tech tech do you need to know? (0:00)The importance of good interviews. (1:02)When they’re trying to sell you a bad bill, they don’t even call you by your name. (5:26)Why shop owners need to know what makes them happy. (8:47)How do you go through all of this? (13:09)Raising his kids to be champions -. (17:31)The importance of being a product of your area -. (24:14)When adversity hits you, you can’t give up. (29:09)Mike Rowe shares a story about speaking to the Pope in New York. (35:50)It felt like a big deal when things went wrong in his life. (42:14)You have to have a handle on this. (47:02)The importance of reaching a specific demographic and bringing positive messages. (52:02)The biggest disservice you end up doing to the customer is being disingenuous. (57:59)What’s the future of his business? What is his retirement? (1:02:04)Jeff Buckley's vision is to share the story of the automotive shop owner. (1:06:03)

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, David and Lucas are joined by Roger Lanctot, the Director of Automotive Connected Mobility at TechInsights. Roger is a powerful voice in the definition of future trends in automotive safety, powertrain, and infotainment systems. They discuss the disconnect between the automotive industry, manufacturers, and the automotive service industry. Roger speaks on how there has been a huge opportunity to understand how cars are working, identify failures, and anticipate failures due to car connectivity. He suggests connected tires as a major way to bring in customers and retain them. He also explains how market research consultancy is used to advise automakers and suppliers about how to bring products to market, the revenue opportunities, and the regulatory challenges. 00:05:33 Hack into cars for data.00:10:36 Data is valuable to OEMs.00:16:25 Consumers control data access.00:17:18 OEMs must grant data access.00:23:13 OEM parts over aftermarket.00:29:04 Monitor your data privacy.00:39:43 EVs require specialized care.00:40:36 Dealerships are untrustworthy.00:50:55 Remote service is available.00:56:08 Reimagine auto repair for the future.00:58:46 Advocate for client needs.01:06:48 Software updates save money.01:07:19 Own the customer relationship.01:12:17 Independent shops can help.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Laura Tierney of ShopLoaner.com joins David and Lucas at Vision KC 2023 to discuss a few shop loaner horror stories and the steps every shop should take to protect themselves.Do you edit things on the show?0:00Why would you sign up for a demo when it’s so easy?5:17The liability factor of all of this.10:04Where do you get the form for insurance?11:06How to pay your taxes online -.16:44Do not rent list and the craziest car stories.18:42What’s the smell like in a car?23:32What’s the worst rental car experience?26:36What to do if you get into a confrontational situation with insurance.30:46How do you know if your insurance is up to date?34:25The Pontiac Bob story -.39:04How do you know if a car is out of bounds?45:37How to get your car serviced online.48:53My daughter just got hit by a car.57:18Why you need to reserve your car before you send an email.59:27

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Are you really helping customers by keeping your prices "affordable"?What's the real cost of cheap auto repair? Kent and Cecil Bullard of the Institute for Automotive Business Excellence offer their perspective from Vision KC 2023. [00:02:15] Artificial sweeteners and health.[00:04:29] Erythritol causing heart attacks.[00:07:38] Charge for your time.[00:09:44] Paying Technicians Fairly.[00:15:28] Shortage of skilled technicians.[00:16:33] Charging for diagnostic time.[00:19:13] Car repair horror stories.[00:23:31] Lack of training for technicians.[00:26:00] Wrong client incident.[00:29:47] Fixing the industry.[00:32:32] Education and Experience.[00:37:21] Toxicity in the workplace.[00:38:56] Communication problems in the industry.[00:43:29] Negative shop talk.[00:45:03] Fracturing the industry.[00:49:38] Backbiting and Communication in the Industry.[00:51:41] Technical knowledge gap.[00:54:12] Training and mentoring technicians.[00:57:20] Building a Skilled Workforce.[01:00:49] Finding Solutions for Industry Issues.[01:03:58] Low Technician Wages.[01:07:19] Warranty times and manufacturers.[01:10:23] Balancing tech efficiency and pricing.[01:13:44] Specializing in car repair.[01:16:09] Unrealistic expectations in trade schools.[01:20:24] Revenue over hours.[01:21:43] Meeting customer expectations.[01:24:24] Work boundaries and accountability.[01:27:29] Employee productivity and expectations.[01:30:35] Working on cars.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros You've made a deal to buy a business. You sign the papers, and the owner agrees to stay on to help with the transition. You believe you've set yourself up for success only to have everything turn upside down. What do you do?Jesse and Candice Beuttenmuller purchased TJ's Alignment & Repair thinking they were buying their dream, only to have it turn into a nightmare. Topics Discussed:How many recordings have you set up since you've been here? 0:00How they went through the banks to get the business started. 4:04How long did it take you to realize that this was a problem? 9:06He took us to court over his tools. 12:50Did you ever get in contact with any of the community college students? 20:24There’s a difference between a hand-up and a handout. 27:16The hit and run of a loaner vehicle. 32:59Drugs that are gateway drugs. 38:24Buying vehicles as a loaner. 41:34There is nothing you can tell people that will make them stop. 42:42Where do Candice and Jesse go? 48:13David’s last class in five years. 51:11Hiring as a service advisor. 55:48The story of the dead cat in the car. 1:01:43

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, David and Lucas sit down with the editor of Ratchet and Wrench, Chris Jones.Chris discusses legacy, planning for the future, and shares his unique perspective on the automotive industry after spending time at non-automotive publications.What were you doing before you were working for Ratchet & Wrench? 0:01David’s perspective on the value of coaching companies and shops doing the right thing right now. 4:27Hiring the Offensive Coordinator for the Kansas City Chiefs. 7:18What happened in New York with the Giants. 11:38It’s all about dominance to Tom Brady. 19:05The importance of having a vision for your business. 25:26You have to have a great attention span to listen. 30:23Shop Owner gets this magazine. 33:50Why would you show up and be like, “I got nothing to learn here?”. 38:13What’s the point of putting an apprenticeship program in? 43:10What’s the biggest issue in the industry? 45:17Pittsburgh’s luck has not been good recently. 50:17Are we making them promises that we can’t keep? 54:33The importance of having a plan for the future. 57:17The white picket fence speaker’s story. 1:02:54

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, David and Lucas sit down with Ethan Ross, the service manager for Choate Engineering Performance in Bolivar, TN. Ethan took an unconventional path to his position, spending time in the armed services before getting his degree in history. Having found himself in a new position and a new industry, Ethan struggled to make things work. He was on the cusp of quitting until a fateful phone call helped enact the change he needed. Ethan’s introduction. 0:01Leadership changes when you have a gun in your hands. 7:21The story of blue-collar America is the same across the country. 11:58What do you expect from a technician? 16:35How to get more listeners to your podcast. 17:40How to use social media to get your message out. 21:09The problem with the “five percenter” mentality. 22:51The next step in the journey. 27:40He looked at the business and said, “We’ve got to do something about this.” 32:05The disconnect between numbers and the practical behaviors that lead to better numbers. 37:20How do you explain your profit to your employees? 41:35How do you make sure the right parts are on the parts list? 45:36What’s easier to do when you’re working on a single truck or a single brand? 51:44If you don’t understand the numbers, you’re not going to understand the business. 55:06When your part numbers are off, your matrix is wrong. 59:38How many shop owners have complained that they don’t like the Optimizer because they can adjust their prices? 1:05:07What’s up with these trucks that have 1000 horsepower? 1:09:36

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, David and Lucas sit down with Eric Merchant, the diesel performance legend behind Merchant Automotive LLC in Zeeland, Michigan. Eric has been in the diesel industry for over two decades and has become a go-to resource for anyone looking to upgrade or repair their Duramax diesel vehicle.During their candid conversation, Eric shares insights as he looks to transform the repair side of his business.Taking a picture of the gram. 0:00How to get out of the grocery store for less. 4:42What’s the younger generation doing on Facebook? 8:59The Discord server is like a giant chat group. 14:06The headliner was the breaking point. 18:57Duramax parts are becoming more and more obsolete. 23:07What are some of the problems with the companies that make a living off of these chips? 26:37Is there an advantage to releasing older trucks? 28:18How did your name go out in front of everybody else’s? 33:45Why you need to pay someone to help you with your business. 39:44Don't hire someone to mow your lawn. 40:42The importance of having a succession plan for your business. 44:10Letting go and letting someone else do it. 45:55Why it’s so hard for him to unload a project. 47:55If you don’t back up and understand, you’ll always be the bottleneck. 52:00Charging what you’re worth. 57:40How you guys are going off a book time? 1:04:46Selling to the right clients. 1:10:28Managing Expectations. 1:14:01How do you know if you’re undercharging? 1:16:09Why the service department should be the most profitable part of the company. 1:21:21The challenges of outsourcing and dealing with outside lead times. 1:27:21

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Nathan Walker of Walker Automotive (https://walkerautomotiveinc.com) in Wilmot, NH sits down with David and Lucas at The Summit 2023. They talk about life not always following a perfect path. Nathan discusses his experience as a business owner, how he got started and reflects on his path as he nears retirement and walks away from the business he built from scratch. Topics Discuss: Lucas walks out of the bathroom and Cecil is still in the bathroom.0:00You have to fly into Charlotte.3:06The only time he’s ever had a layover at an airport.7:05Life is not a perfect path.10:50What are snowbirds doing in North Carolina?13:59Why not go in the direction of staying a shop owner?19:48Don’t sell until the very last minute.23:41The one thing he didn’t have to deal with when he opened his business.26:55

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros Sometimes you have to make the difficult decision of firing a customer. Andrew Knudsen and Robert Morton joined David and Lucas at The Summit 2023 to explore how they identified the signs that a customer was not a good fit for their shop.Andrew’s background and how he got started. 0:00What is a written and signed estimate? 5:13The importance of making your business safe. 10:09What was the catalyst for Andrew to start a change in his business? 13:58When you first start going to training or events, what does it look like? 18:20Go to other places and meet other people. 24:36David’s time in the mastermind group. 25:28How do you know if you’re making money? 31:52How much are you at the shop and how much do you need to be there? 38:25Don’t feel like you’re being attacked. 42:50How do you know if you’ve met someone who’s a bad influence? 47:30Did he file a deceptive trade practice lawsuit on a car? 54:08How does it feel when a customer doesn’t fix a problem they caused? 57:40I’m gonna get sued. 58:29How to get your credit card company to drop the chargeback. 1:02:41Do you have recorded calls you can take with you? 1:08:51

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros David and Lucas sit down with Peter Leondis and Kosta Kantilaftis from The Garage Network (https://www.thegaragenetwork.com.au/), an organization based in Australia created to connect workshop owners and managers to open up communications in work and business.

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, recorded live at The Summit 2023, David and Lucas sit down with Eduardo Quirindongo, the owner of Copa Mechanic in Maricopa, AZ. Eduardo shares his journey of going from a technician to a mobile mechanic to eventually owning his own business and hiring his first employees. He recounts his struggles along the way, the hard work required to make it all work out, and the lessons he learned about entrepreneurship and leadership.Topics Covered:How David and Lucas got started complaining on the internet. 0:00How Ed got started in this business. 4:47The importance of Shop-Ware and parts in your business. 12:11All your tools are inside of the trailer?!? 15:52How he’s doing with his production. 21:07What is automotive training online? 25:49Treat your employees and train your employees so they can get a job elsewhere. 32:16What’s the future looking like for you? 39:18Hustlers never stay mobile 44:01The cost associated with being in business for yourself. 48:03Biting off more than you can chew. 52:36Stop dropping fuel tanks in someone’s driveway. 53:52Why you have to take on the jobs you don’t want to take today. 56:23How do you protect your business from being thrown under the bus? 1:00:41

Don't get to the end of this year wishing you had taken action to change your business and your life.Click here to schedule a free discovery call for your business: https://geni.us/IFORABEShop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.Click here to schedule a free demo: https://info.shop-ware.com/profitabilityUtilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.Click here to get started: https://geni.us/PartsTechTransform your shop's marketing with the best in the automotive industry, Shop Marketing Pros! Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros In this episode, recorded live at Vision KC 2023, David and Lucas sit down with Demeny Pollitt, the owner of Girlington Garage in South Burlington, VT.Demeny reflects on her entrepreneurial journey. She shares personal experiences, such as realizing she had been taken advantage of in the past and getting fired from her first job after graduation. Demeny also discusses safety inspections in Vermont, dealing with angry customers, and handling one-star reviews. She emphasizes the importance of having a moral compass in business and communicating effectively with others. Demeny also shares insights on taking time off to reflect and the value of writing things down.Topics covered:How she realized she had been taken advantage of in the past. 4:02Safety inspections in the South. 5:54What happened to her when she got fired from her first job after graduation. 10:15How to deal with the angriest customers. 15:09Glitter and fart spray. 20:03How did you escape the accent of Vermont? 23:45You need to take time off and figure your stuff out. 27:36The challenges she faced when she felt like she was alone. 33:12One-on-one with Rick White. 38:19What happens if the owner wants to change the name of the business? 44:57Why do you have this expense line? 50:19One-star reviews. 55:13There’s nothing you can do or say to other people to combat what they believe to be true. 1:01:20It’s not real if you don’t write it down. 1:06:26The importance of having a moral compass in your business. 1:07:54The importance of having a stern, matter-of-fact voice. 1:14:30The biggest thing is you have to communicate. 1:27:14