Your Health University Podcast

300 episodes — Page 2 of 6

Ep 256Building Trust in Healthcare PART 1 with Rebecca Dillard

Show Notes1. Episode HighlightsRebecca Dillard outlines her team’s multi‑year journey: from CAHPS survey awakening to embedding empathy and shared goals in daily care.Learn how internal surveying via text messaging and NPS tracking became foundational to decision‑making.Jamie shares a personal story: how patient experience education helped guide his family to better care and empowered their choices.2. Major TakeawaysTransforming patient experience isn’t a flash in the pan—it’s a cultural rhythm sustained by leadership, data, and values.Trust is the cornerstone: prompt lab calls, respectful staff, and short referral wait times all contribute to patient trust and engagement.Data isn’t just numbers—it triggers conversation, awareness, and coordinated improvements among providers, referral coordinators, and leadership. www.YourHealth.Org

Aug 5, 202524 min

Ep 255EQ > IQ: The Real Math of Better Leadership

Episode NotesWhy listening is the most underutilized leadership superpowerThe hidden root causes of burnout (hint: it’s not just overwork)How to give and receive feedback without triggering egoBuilding psychological safety one honest moment at a timeThe surprising reason why emotionally intelligent leaders are the most effectiveRecommended Resources:Dare to Lead by Brené BrownLeaders Eat Last by Simon SinekThink Again by Adam GrantPodcast: WorkLife with Adam Grant www.YourHealth.Org

Jul 29, 202538 min

Ep 254Old Dogs, New Tricks, Better Outcomes with Aubrey Wall

Episode NotesGuest: Aubrey Wall, Executive Director of Curriculum and Learning Design at Your HealthTopics Covered:Shifting from K–12 leadership to adult educationCreating psychologically safe environments for learningWhy adult learners are more capable than we thinkDesigning mobile-first and blended learning experiencesThe power of curiosity, experimentation, and humilityHow adult learning connects directly to patient careHighlight: “If you’re not willing to learn, no one can help you. If you’re determined to learn, no one can stop you.” www.YourHealth.Org

Jul 22, 202539 min

Ep 253It's NOT a Backup Plan: Home Care with Brigette Harrell

Podcast Notes(Organized for learning & insight discovery)00:00 – Welcome: Rethinking everything we thought we knew about home care04:12 – Home Care vs. Home Health: Why this distinction matters09:30 – Crisis vs. Prevention: The real cost of waiting too long13:40 – The ROI of Proactive Support: Reducing ER visits, boosting length of stay18:25 – A Personal Story: When caregiving becomes invisible and unsustainable24:15 – Independent Living Meets a New Era: Why “forever homes” need partners31:00 – The Overlooked Value for Facility Operations & Team Culture38:00 – How to Build a Proactive Referral Culture that Actually Works44:50 – The Language of Trust: Why the words we use can empower or isolate50:00 – Good vs. Transformational Partners: A Chick-fil-A meets Disney approach56:10 – Looking Ahead: How Your Health is shaping the future of care www.YourHealth.Org

Jul 15, 202537 min

Ep 251How to Disagree Without Getting Fired: Courageous leadership With Matt Whitehead

In this episode:How Matt defines courageous leadership in healthcareThe tension between innovation and compliance in hospice and palliative careWhy silence can be louder than words — and when to break itHow to build team culture that embraces mistakes and honest dialogueWhat it looks like to lead from values — even when it costs you sleep, popularity, or approvalThree key takeaways:You can’t lead if you can’t be disagreed with.Inaction is often more dangerous than the wrong action.Confidence is a muscle built by reps — not magic. www.YourHealth.Org

Jul 8, 202535 min

Ep 252Gatekeepers, Gumption & the Gift of Nail Polish: With Taylor Austin

Highlights:Taylor’s childhood living inside an assisted living facilityThe art of getting past the gatekeeper with empathy and humorWhy she uses ChatGPT between therapy sessions (!)Anticipating needs and avoiding preventable chaosReframing burnout with boundaries and personal accountabilityWhat she’d change about healthcare collaboration (hint: insurance, meet simplification)Bonus: The KISS Rule, why healthcare needs less complexity and more humanity www.YourHealth.Org

Jul 1, 202540 min

Ep 250Let’s Talk About It: The Truth About Pelvic Floor Health”

What You’ll Learn:How Lisa’s personal story led her into healthcare and ultimately to pelvic floor advocacyThe true function of the pelvic floor and why it's vital for everyday healthWhy so many men and women suffer in silence—and how to change that cultureCommon but misunderstood symptoms like leakage, constipation, and nighttime urinationThe link between pelvic dysfunction and UTI-related hospitalizationsHow Your Health’s Pelvic Floor Program is proactively treating the root causeTools and language for providers to bring up sensitive topics with confidence and compassionWhat providers and patients alike need to understand: incontinence is not just a normal part of aging—and there’s help www.YourHealth.Org

Jun 24, 202538 min

Ep 248From Managing to Mentoring: The Future of Value-Based Leadership

NOTES00:01:08 – 00:04:30 Why continuous learning fuels credible leadership00:04:30 – 00:08:00 Emotional intelligence as the “second bottom line” in care00:08:00 – 00:11:30 The payer paradox: collaboration vs. competition00:11:30 – 00:14:45 Staying mission-driven when policies keep shifting00:14:45 – 00:18:40 Adaptability, AI, and the future of primary care00:18:40 – 00:22:10 Data as a conversation, not a conclusion00:22:10 – 00:27:30 Mentoring, apprenticeship, and building leadership pipelines00:27:30 – 00:33:00 Managing vs. leading: the rowboat and the horizon00:33:00 – 00:34:11 The leadership qualities that will matter most in the next decadeKey TakeawaysEmpathy and analytics aren’t opposites—they’re partners in better outcomes.True collaboration starts when incentives align around patient health, not billable units.Wearables and AI expand what we can measure; curiosity and compassion determine what we do with the data.Mentoring isn’t a nice-to-have; it’s the supply chain of future leadership.The next decade of value-based care will belong to leaders who balance curiosity, courage, and care. www.YourHealth.Org

Jun 17, 202536 min

Ep 247Why Every Patient Deserves RPM—And What’s Holding Us Back

Key Topics Discussed:The philosophy of care behind RPM How RPM empowers patients and improves outcomes Common barriers for providers and patients—and how to overcome them The emotional and human impact of being “seen” through RPM Why RPM is essential for proactive care and value-based models How RPM strengthens patient-provider partnershipsWho Should Listen:Providers looking to elevate their standard of care Patients managing chronic conditionsCaregivers advocating for loved onesHealthcare leaders navigating the shift to proactive careTune in to hear why Jennifer believes every Your Health patient should be on RPM—and why the time to act is now. www.YourHealth.Org

Jun 10, 202533 min

Ep 246The Cost of Avoiding Conflict: A 3-Step Framework for Real Conflict Resolution

Show NotesGuest: Collin Stevens, Director of Employee Performance and Engagement at Your HealthHost: Jamie PrestonKey Topics Covered:Why unresolved conflict always impacts patient careThe difference between “winning” a conflict and truly resolving itHow personality and upbringing shape our response to tensionA 3-step process for authentic and effective conflict resolutionThe importance of boundaries, vulnerability, and listening with intentHow leaders can model respect and elevate team trustCollin’s 3-Step Framework:Listen to Understand – Not to win, not to respond.Get It All Out – Don’t treat half the wound and expect full healing.Find Common Ground – Set boundaries, build respect, and move forward stronger.Reflection Prompt:Who do you need to have an honest conversation with today? What’s one step you can take to start the healing process? www.YourHealth.Org

Jun 3, 202534 min

Ep 245Hormones, Hope, and Healing: A Patient’s Journey Back to Himself

Key Topics Covered:Louie’s life before Biote: chronic pain, insulin injections, and emotional burnoutThe Biote breakthrough: How hormone pellets restored energy, strength, and mental clarityThe mind-body connection: How physical pain can cloud joy—and how healing can restore itBrooke’s dual perspective: A provider and patient on a mission to change the way we ageHormones and healing: Why lab-driven, personalized care is the future of primary careLouie’s transformation: From sepsis and retirement at 48 to hunting, walking, and thriving againThe mission: How Biote fits into the larger vision of Your Health to help people not just survive, but thriveFeatured Guests:Brooke Howard, FNP – Director of Biote at Your Health, Primary Care ProviderLouie McKenzie – Your Health patient and Biote success storyWhy It Matters:This episode isn’t just about hormone therapy—it’s about hope, personalized care, and rediscovering what it means to feel truly alive again. www.YourHealth.Org

May 27, 202539 min

Ep 244From Chaos to Clarity: Holding Teams Accountable Without Fear

Podcast NotesWhy clarity is more powerful than controlThe difference between accountability and ownershipHow to address underperformance without damaging moraleA breakdown of the PACT framework: Proactive expectations, Adaptive monitoring, Connected communication, Transparent reviewHow culture is shaped through ongoing conversations, not just policiesHow to handle vague directives from leadership and still move forwardReal examples from the Your Health team on how expectations are managed in fast-paced environmentsHow organizations can (and must) be accountable to their people www.YourHealth.Org

May 20, 202536 min

Ep 243Beyond the Buzz: The Real Power of Peptides with Dr. John Short

Guest: Dr. John Short, Medical Director of the Wellness Program at Your HealthTopics covered:What peptides are and how they workHow peptide therapy differs from hormone replacementThe truth about GLP-1s like Ozempic and weight lossSafe, evidence-based ways to approach peptide treatmentCommon peptides used for aging, recovery, sleep, and libidoWhy personalized lab work and guided care are essentialLearn more or schedule a consult at: [yourhealthprimarycare.com]This podcast is produced by Story Society Creative and sponsored by Your Health. www.YourHealth.Org

May 13, 202536 min

Ep 242Beyond Recovery: How OT Helps Patients Stay Out of the Hospital

Guest: Beth Reeves, MS, OTR/L, CGCPHost: Jamie PrestonLength: ~37 minutesProduced by: Story Society CreativeSponsored by: Your Health Primary CareWhat You’ll Learn:The real difference between OT and PT — and why it mattersWhy prevention, not reaction, should be the goal of healthcarePractical ways OT helps reduce fall risk and readmissionHow to listen for clues that someone may need OT servicesSmall home changes that lead to big health improvementsThe role of active listening in discovering hidden patient needsWhy every transition of care is a point of vulnerabilityBeth’s personal philosophy on ability, possibility, and purpose“OT is about engaging in purposeful activity. It’s not just recovery — it’s prevention.”— Beth Reeveswww.YourHealth.Org www.YourHealth.Org

May 6, 202537 min