Gatekeepers, Gumption & the Gift of Nail Polish: With Taylor Austin
She grew up inside an assisted living facility. That’s not a metaphor—that’s Taylor Austin’s origin story. In this episode of the Your Health University Podcast, Jamie talks with Taylor—VP of Development at Your Health—about the power of anticipating needs, how to actually get past the gatekeeper, and why empathy is a business advantage in healthcare. From front desk conversations to multi-agency collaboration, this episode is a crash course in relational strategy, mental health boundaries, and how AI can actually support human connection. You’ll laugh, you’ll reflect, and you’ll definitely never look at a Rolodex the same way again, if you are old enough to know what one is. (look it UP)
Your Health University Podcast · Taylor Austin, Jamie Preston
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Show Notes
Highlights:
- Taylor’s childhood living inside an assisted living facility
- The art of getting past the gatekeeper with empathy and humor
- Why she uses ChatGPT between therapy sessions (!)
- Anticipating needs and avoiding preventable chaos
- Reframing burnout with boundaries and personal accountability
- What she’d change about healthcare collaboration (hint: insurance, meet simplification)
Bonus: The KISS Rule, why healthcare needs less complexity and more humanity
www.YourHealth.Org