Building Trust in Healthcare PART 2 with Rebecca Dillard
In this second part of our conversation with Rebecca Dillard, we explore the human side of healthcare data. From moving beyond checkbox care to implementing full pelvic health and fall prevention programs, Rebecca highlights how data—when paired with empathy—can transform outcomes. You’ll hear how Your Health leverages internal comments, CAHPS data, and even LinkedIn connections to build stronger teams and provide better care. We talk trust, health literacy, and how simply asking the right questions can bring peace of mind to someone who’s been overlooked. This isn’t theory—it’s practice. And it’s changing what healthcare looks and feels like for thousands of people.
Your Health University Podcast · Jamie Preston, Rebecca Dillard
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Show Notes
Key Topics Covered:
- How word-of-mouth marketing is driven by genuine care
- Patient comments as fuel for cultural and clinical transformation
- The real reason questions about mental health, falls, and bladder control matter
- Creating new programs like pelvic floor therapy and fall prevention based on CAHPS data
- Health literacy, team specialization, and interdisciplinary strengths at scale
- Using empathy and relationships to make data actionable
Key Quotes:
- “Data is only good if we use it.”
- “Trust is marketing. Exceptional care is a billboard people share at dinner.”
- “Our job is to ask the curious questions patients didn’t even know they needed.”
www.YourHealth.Org